Leading Indicators. Leading Change. 2003 - 2012 Report to the Community FUNDING IMPACT 2-1-1 is one of the best examples of a public/private partnership that this community has. The following organizations, corporations and foundations are joined by many individuals without whom this vital community service would not exist.

United Way of Greater Milwaukee Harley-Davidson Foundation Milwaukee County Helen Bader Foundation Brewers Community Foundation Jane Bradley Pettit Foundation Charles D. Jacobus Family Foundation Northwestern Mutual Foundation Faye McBeath Foundation United Way of Kenosha County Forest County Potawatomi Foundation United Way of Racine County Greater Milwaukee Foundation

To make a donation in support of IMPACT 2-1-1, please go to Table of Contents www.impactinc.org/donate/personal-giving/. Welcome Letter...... 3 National 2-1-1 Evolution...... 4 IMPACT 2-1-1 Evolution...... 5 Value Added...... 6 IMPACT 2-1-1 Recognition...... 6 Urgent Needs...... 7 Referral Agencies...... 7 Calls to 2-1-1...... 8 Online Resource Database...... 9 Demographics...... 10 Categories of Need...... 10 Needs That Go Unmet...... 12 Community Call to Action...... 13 Community Disaster Response & Recovery...... 14

Data collected during IMPACT 2-1-1’s first decade of operation 2003-2012 was analyzed by the Planning Council for Health and Human Services, Inc. Thanks to Kathleen Pritchard, Julie Whelan Capell, Carrie Koss Vallejo, Michelle Heintze and Tom Rabbitt. To view the full report, please go to www.impactinc.org/impact-2-1-1.

Production of the 2003-2012 Report to the Community was sponsored by: The Faye McBeath Foundation and the Greater Milwaukee Foundation. Design and illustration by G2 Creative Inc. www.g2creativeinc.com.

IMPACT 2-1-1 ...... Helping people get connected to information and. assistance during times of personal crisis or community disaster. . . . p. 2 LEADING INDICATORS. LEADING CHANGE. History cannot give us a program for the future, but it can give us a fuller understanding of ourselves, and our common humanity, so that we can better face the future. — Robert Penn Warren

When we launched IMPACT 2-1-1 in 2002, the humblest of hopes for the new service was for people in need to have efficient and easy access to community resources before their problems escalated.

During our early years, not surprisingly, IMPACT 2-1-1 took many calls from the community’s most impoverished areas. We established a solid foundation of trust and mutual respect with the people we serve, the service providers that help our clients through their difficult times, and the funders who make it all possible.

We also started to draw the attention of stakeholders and policymakers with data we collected about the changing needs in our community.

In fact, IMPACT 2-1-1 data was one of the first indicators of the severity of the recession. Calls related to basic needs such as food and shelter — which often accompany unemployment — started to pour in from middle class suburban ZIP Codes; people who had never previously needed to utilize our services.

As our reputation grew, human service systems, emergency government and community coalitions turned to IMPACT 2-1-1 because of our ability to collect data and disseminate information quickly; and to ramp up capacity by taking advantage of a state and national network of 2-1-1s.

Having surpassed a decade of service and a million calls, we are looking ahead with less humble aspirations for IMPACT 2-1-1. When we release data such as what is included in this report, it is with the intention of documenting a part of our community’s past and present so that we can all work toward producing positive change for the future.

Let’s face it together.

Michael G. Davis IMPACT President & CEO

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 2 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 3 National 2-1-1 Evolution

1997 The United Way of Atlanta develops and implements 2 -1-1 the first 2-1-1 service. Federal Communications Commission (FCC) sets aside 2-1-1 of the U.S. population is served by 2000 as the national dialing code for health and human services a91% 2-1-1; all 50 states have at least one call center; information and referral. 39 states plus Washington, D.C. and Puerto Rico are 100% covered. Following the Sept. 11th attacks, 2-1-1 becomes a necessity for (as of February 2013) post-disaster assistance and aggregating resources. 2001 President Bush signs into law the Public Health Security & Bioterrorism Preparedness and Response Act establishing 2-1-1 as an allowable use of state block grant funds.

2-1-1 lines play a vital role 2004 during several Florida hurricanes.

Federal Emergency Management Agency (FEMA) recognizes the 2005 accomplishments of 2-1-1 during hurricanes Katrina and Rita; recommends states move forward with 2-1-1 implementation.

Both of the 110th Congress introduce the Calling for 2007-2009 2-1-1 Act providing financial support to designated 2-1-1 state entities; the bill does not pass.

United Way Worldwide and the Alliance of Information & Referral 2009-2011 Systems support the Calling for 2-1-1 Act, which is re-introduced 2-1-1 Coverage by State in the 111th Congress but it does not pass. 100% > 90% > 80% > 60% > 40% > 20% < 20% As of February, 283 million Americans (90.6% 2013 of the population) are served by 2-1-1 systems in all 50 states.

IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 4 2 -1-1 IMPACT 2-1-1 Evolution IMPACT IMPACT 2-1-1 commences in Milwaukee County on June 11. 2002 IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster the free, confidential helpline and online 2004 IMPACT 2-1-1 launches Intern & Volunteer Resource Program resource directory connect residents to information and assistance.

Accredited by the Alliance of Information & Referral Systems (AIRS).

WASHINGTON 2005 Remote service center set up at State Fair Park to help individuals evacuated to Milwaukee from Gulf Coast areas after Hurricane Katrina. OZAUKEE

Collects information about households affected by severe 2008 flooding in Milwaukee County. Recession affects suburban areas of Milwaukee County according to program data.

There are 10 MILWAUKEE Assists long-term recovery project by connecting 2008 flood victims to state 2-1-1 call centers 2009 funding made available to households that didn’t qualify for FEMA dollars. which cover all RACINE Joins other statewide 2-1-1s to address H1N1 influenza outbreak by 72 counties. documenting all clinics offering H1N1 vaccinations to special populations.

KENOSHA Milwaukee County Emergency Management enlists IMPACT 2-1-1 to collect damage reports from households affected by severe flooding and sewage backups. Grant from the Greater Milwaukee Foundation launches the IMPACT 2-1-1 Online Resource Database. 2010 Provides central intake services for single women and their children seeking emergency shelter as part of a pilot program with the Cathedral Center. IMPACT 2-1-1 serves Milwaukee, Racine, Kenosha, Washington and Ozaukee counties, which makes it the Surpasses 1 MILLION calls. Joins the Milwaukee County Continuum of Care Coordinated Entry Work Group largest 2-1-1 provider in the state. 2011 assembled to create a centralized access point for individuals and families in need of emergency shelter.

Stands ready to assist or cover for East Coast 2-1-1s in the aftermath of 2012 Hurricane Sandy.

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 4 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 5 VALUE ADDED Benefits to program providers: Appropriate clients are referred for service; can direct clients to IMPACT 2-1-1 for services that are outside of mission; collaborate on large-scale community projects requiring call center and web-based service capability; can request data to support grant proposals; can use data for planning and program expansion.

Benefits to community: Systems operate more efficiently and cost less; with proper analysis, the data IMPACT 2-1-1 collects can reveal important clues about the changing needs of a community, crises in the making, and gaps in services.

IMPACT 2-1-1 has developed strong partnerships with several systems that serve large numbers of people. Its IMPACT covers work with the shelters, food pantries, and safety net clinics has % contributed greatly to system change in all three areas. 70 of the state IMPACT 2-1-1 partners with several agencies, including the Milwaukee on nights and County Department on Aging and the Parenting Network to take their weekends. calls during non-business hours. IMPACT 2-1-1 is compensated by other Wisconsin 2-1-1s to cover their territories over nights and weekends.

IMPACT 2-1-1 is a robust information and referral resource, and an essential tool to IMPACT 2-1-1 connect people with the resources they need. Recognition — Joy Tapper, Milwaukee Health Care Partnership Milwaukee Area College Internship Consortium (MACIC): 2013 Employer of the Year

Helen Bader School of Social Welfare Since 2003, over 170 college and (UW-Milwaukee): 2007 Field Placement Agency of the Year university students have completed their internship at IMPACT 2-1-1, and become familiarized with the entire social American Red Cross in SE Wisconsin: service network. The Intern & Volunteer program has increased capacity 2008 Brave Hearts Award at IMPACT 2-1-1 by responding to 57,920 food-related service requests between 2005 and 2012.

IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 6 URGENT NEEDS REFERRAL AGENCIES In its first decade of operations, IMPACT 2-1-1’s primary role was to help people regain stability by accessing services that meet their immediate needs. Total referrals 2007-2012 Excludes referrals to call back IMPACT 2-1-1 if referrals provided do not sufficiently address client issue. Emergency shelter | 126,386 people who were homeless or at risk of becoming homeless / 109% increase from 2003 to 2012. Social Development Commission – 62,725 Utility bill payment assistance, weatherization, youth summer meals, Health and dental clinics | 18,291 tax prep assistance. people with no health insurance or underinsured / 368% increase from 2003 to 2012; and 16,213 Community Advocates – 59,684 people with no dental insurance or underinsured / Advocacy with , medical insurance, utility bills, etc., 403% increase from 2003 to 2012. emergency shelter for families, domestic violence shelter.

St. Vincent De Paul Society – 59,045 Household goods, meal sites, emergency food pantry. Food pantries and infant formula | 239,819 people experiencing food insecurity / 76% increase from Salvation Army – 52, 955 2003 to 2012; and 17,246 people in need of Emergency shelter for single adults and families with children, infant formula / 18% increase from 2003 emergency food pantry. to 2012.

Milwaukee Area College Internship Milwaukee Rescue Mission – 31,292 Consortium (MACIC): 2013 Employer Emergency shelter for single men, emergency shelter for women of the Year Utility bill payment assistance | with children. 62,216 people unable to pay their gas Helen Bader School of Social Welfare INCREASE and/or electric bill / 115% increase (UW-Milwaukee): 2007 Field Placement Agency of the Year % from 2003 to 2012. Cathedral Center – 28,966 115 Emergency shelter for families and women with children, homeless American Red Cross in SE Wisconsin: family case management. 2008 Brave Hearts Award

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 6 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 7 At any moment, you can find yourself in a situation where you need assistance, or meals on wheels for aging parents, or if there is a disaster and you don’t know what you’re supposed to do. — Steven Peterson Milwaukee County Department on Aging

IMPACT 2-1-1 is busiest between 8 am and 3 pm. CALLS IMPACT received almost 1.2 million calls in our first decade of operation.

Call center operates Community Resource Specialists: • Respond to 350-500 calls each weekday and INCREASE IN CALL VOLUME from pre-recession 365 days 150-250 calls per weekend day. 2007 to 2009 in suburban Milwaukee County per year, • Listen to clients’ needs; assess the situation; connect them Cudahy | 53110...... 39% to appropriate resource. South Milwaukee | 53172...... 39% West Allis / West Milwaukee / Milwaukee | 53214/19...... 40% 24 hours By the end of a conversation, 98% of clients Greenfield | Milwaukee – 53220...... 63% per day. knew their plan of action. (average for10-year period) Oak Creek| 53154...... 64% Franklin | 53132...... 72% Bayside / Whitefish Bay / Fox Point | 53217...... 72% Greendale | 53129...... 79%

IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 8 DATA TRACKING ONLINE RESOURCE Every contact is categorized by the type of need(s) presented by the client. IMPACT 2-1-1 collects info from each client and uses the data documented from each service request to track: DATABASE client demographics; changes in service volume; stated need(s); information and referrals provided; “unmet” Approximately 36,000 online needs resulting from gaps in service by ZIP code. The online resource directory allows users to generate database searches each year. reports with variables that include: unmet needs by broad service category or ZIP Code, service requests by detailed service type; and by client ZIP Code. Customized reports • Allows clients to search for programs and services to meet their are also available. needs without having to call. The most frequently IMPACT 2-1-1 is on the frontline searched resource in • Search by keyword; agency or program name; ZIP Code; or 2012 was a food pantry browse categories of need. of identifying current needs and 2,746 emerging trends. – Tim Baack, Pathfinders searches THE IMPACT 2-1-1 ONLINE RESOURCE DATABASE CONTAINS INFORMATION ON: — Over 1,470 agencies and 3,559 sites — 2,341 programs that provide 14,531 separate services

IMPACT 2-1-1 maintains regular contact with community agencies and coalitions to ensure that resource data is as current as possible. Once programs and services have been added to the database, agency reps receive password-protected access to update their own information in our database as often and as immediate as changes occur that clients need to be aware of. This is particularly important during a community emergency. — Bob Waite, Director of IMPACT 2-1-1

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 8 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 9 DEMOGRAPHICS CATEGORIES OF NEED 1,441,894 ...... 78% of clients That’s how many requests for various services during 10-year period IMPACT 2-1-1 received during the 10-year period. were women.

Basic Needs 34% 38% of clients were disabled or shared a household with Housing, utilities, clothing, someone who is disabled, according to a sample of clients during a transportation. Excludes three-month period in 2012. food requests. 5% of clients were a military veteran, according to a sample of clients during a three-month period in 2012. This category comprised the largest overall proportion of requests with 487,617; 79% of clients seeking emergency food pantry services making up 34% of total requests. Requests increased 132% during the 10-year were already receiving food stamps/ FoodShare, according period — the largest increase of all major categories. to a sample of clients during a three-month period in 2012.

Family/Legal Services [individual, family and community support, Shelter-related requests were most often consumer and public safety, disaster services] — There were 243,283 requests made by families — 43,453 or for Family and Legal Services during the ten-year period; Requests increased 46% of total between 2006-2012. 183% during the 10-year period.

26% Health/Mental Health – There were 150,184 requests for Health and As the impact of the Mental Health services during the ten-year period; Requests increased economic recession began 91% during the 10-year period. I never thought I’d be in a position where I had to hit suburban America in 2008 and 2009, calls to ask for help. I don’t know what I would have from Milwaukee County Income Security – There were 73,665 requests done without IMPACT 2-1-1 to guide me in the suburbs increased nearly for Income Security needs during the 10-year period. right direction. — Rhonda, Greenfield resident 26% from 2007 to 2009. $ IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 10 CATEGORIES OF NEED CATEGORIES OF NEED Milwaukee County

34% of all calls to IMPACT There were 308,504 requests for 2-1-1 originated from these food-related needs during the 10-year period; six central city ZIP codes. 22% of total requests. Requests increased FOOD 67% during the 10-year period.

53206 53210 53212 750,000+ men, women and children were connected to food as a result of those referrals. 53205 53208 53233

53206 | 12,550 calls; 9,432 households; 75% female head of household; 47% rate of poverty; BASIC NEEDS + 66% rate of poverty, children under 18 years. 53208 | 9,841 calls; 12,159 households; 55% female head of household; 34% rate of poverty; 47% rate of FOOD = 742,883 poverty, children under 18 years. 742,883 service requests related to basic needs and food in the 10-year period from Milwaukee County residents, 56% of total. 53210 | 9,413 calls; 9,889 households; 63% female head of household; 32% rate of poverty; 46% rate of poverty, children under 18 years.

53212 | 9,321 calls; 12,722 households; 63% female head of household; 39% rate of poverty; 55% rate of poverty, children 34%of all calls under 18 years. to IMPACT 2-1-1 originated from 53205 | 3,459 calls; 3,566 households; 73% female head of six central city ZIP codes in Milwaukee household; 45% rate of poverty; 55% rate of poverty, children under 18 years. with a high concentration of women and children living in poverty. 53233 | 2,411 calls; 5,249 households; 70% female head of household; 62% rate of poverty; 58% rate of poverty, children under 18 years. $ Source: 2012 IMPACT 2-1-1 caller data. 2010 U.S. Census data. Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 10 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 11 • NEEDS THAT GO UNMET By tracking unmet needs, IMPACT 2-1-1 can identify the chronic barriers to client stability:

Transportation Safe and Nearly three out of four clients do Individuals and families often live paycheck to paycheck, which poses not have a car which makes transportation a risk when trying to maintain stable housing. They may move from to to a referred program or service a challenge. house, live in unhealthy and crowded conditions, or use their limited finances to stay in Twenty percent of a sampled client group in motels temporarily. Many end up spending time in an emergency shelter. While there are 2012 reported they rely on public transportation. X resources that can assist in preventing and instability, there are gaps in the Transportation-related needs often go unmet because of a lack of resources. availability of these resources in the community.

Requests for housing resources that went unmet in 2012: Requests for transportation resources that went unmet in 2012: • 87% for motel vouchers • 39% for mortgage payment assistance • 44% for single-room occupancy housing • 87% for bus fare • 96% for relocation assistance • 71% for indigent transportation • 56% for automobile repair loans • 50% for automobile purchase loans • 20% for long-distance bus service • 78% for gas money

87% of requests for resources providing bus fare went unmet.

IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 12 Household goods WHY IT MATTERS NEEDS THAT GO UNMET There are no resources in our community that provide appliances, beds or furniture for low-income individuals and Appliances and furnishings support quality of life. families. In some instances, callers may be offered a referral An inability to secure these resources is one of the biggest to a used appliance dealer with the understanding that items hindrances for individuals and families trying to transition must be purchased; but those resources are in short supply also. from homelessness to stable housing. Clients may have some funds available to purchase the needed items but Requests for household goods that went unmet in 2012: it comes at the expense of being able to pay rent, utilities and other household expenses. • 72% for low-cost or free appliances (refrigerator, stove, microwave oven, washing machine, dryer, etc.) Beds in the home promote productivity in the • 22% for a stove only workplace and the classroom. • 21% for a refrigerator only Without beds, adults and children seek other alternatives • 25% for mattresses/beds including using unsanitary discarded mattresses, sleeping “doubled-up” or on the floor. Disrupted sleep affects attendance, attentiveness and performance during the day. CALL TO Refrigerators pave the way to healthier lifestyles. Diabetes and obesity are on the rise nationwide, especially in economically-disadvantaged areas. Dietary concerns can begin to be managed with the inclusion of fresh fruits and vegetables, lean meats and dairy products which ApproximatelyACTION 70 communities across the United States have need refrigeration for proper storage. established Furniture Banks to provide furniture and appliances to low-income individuals and families. Currently, the only Wisconsin furniture bank is located in Wausau. Home-cooked meals are more economical than purchasing IMPACT 2-1-1 has declared a community Call-To-Action to prepared food from restaurants establish permanent resources that offer safe and reliable and convenience stores. appliances and beds for low-income individuals and families. The cost of eating out is two-to-ten- times more expensive than eating at Potential Stakeholders Include: home. Stoves and microwaves allow • Furniture / Appliance Suppliers • Funders individuals and families to prepare • Business Leaders • Landlords their own meals, which are not only • Caseworkers/Social Workers • Media more affordable but also healthier • Emergency and Transitional • Others than the alternative. Shelter Providers

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 12 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 13 IMPACT 2-1-1 has successfully educated us on how to package our information so that it’s useful in their system. Likewise, they have been very fast to understand the data sets we need to collect for FEMA and the CDC. After the flood, IMPACT 2-1-1 was able to increase their ability to handle calls by networking with other call centers. — Carl Stenbol, Milwaukee County Division of Emergency Management COMMUNITY DISASTER RESPONSE & RECOVERY Belonging to a network of other 2-1-1s located in Wisconsin and 2-1-1s across the country are expanding their throughout the country means that all service providers speak the same role in supporting government and communities language, classify information consistently, share data, and can step in for each during many kinds of emergencies such a natural disasters, other when one system experiences a temporary technical issue or needs help pandemics and even radioactive waste disposal. With the managing a large-scale disaster. technology already in place and call center staff trained to provide accurate information and referrals, 2-1-1s are a vital component in any efficient community response. IMPACT 2-1-1 has secured funding and made investments that assure its ability to assist clients without any interruption in service:

• Generator to provide back-up power 2-1-1s are a vital Cooling system to protect computer equipment during a power outage component in any efficient • community response. • State-of-the-art phone system and • Ability to access database and telephone system remotely if traveling to the call center is hazardous or a sudden event/crisis requires$ additional staff. The staff of IMPACT 2-1-1 is active in community disaster planning and participates in many public health coalitions. The City of Milwaukee Heat Task Force consists of a diverse group of over 20 state, county and local agencies; community- based organizations; healthcare providers; utilities; and the media, that prepares for and respond to excessive heat events. During an actual heat emergency, IMPACT 2-1-1 collects real-time updates from other Task Force partners and then passes the information on to clients looking for non-emergency assistance, such as bottled water, cooling centers, and splash pads.

IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 14 IMPACT 2-1-1 2-1-1 2-1-1 Portland, Oregon Hurricane Evacuation When disasters occur in Oregon, county PORTLAND IMPACT 2-1-1 set up an auxiliary service center at the Tommy G. Thompson Center at government websites direct residents to State Fair Park for four weeks in 2005. Several planeloads of people who left their dial 2-1-1 or go to the 2-1-1info website for any non-emergency homes without personal identification, clothing or personal items, were evacuated situations. For instance, people facing the threat of flooding rely here from Gulf Coast areas after Hurricane Katrina. IMPACT 2-1-1 connected the on 2-1-1info to find out the locations of sandbag distribution. COMMUNITY evacuees to housing resources, healthcare and mental health services, substance abuse and recovery assistance, and many other resources to help stabilize their lives. Months after the tsunami that hit Fukushima, Japan in 2011, debris started to wash up on the Oregon coast. Since the disaster affected a Japanese nuclear power plant, some of the DISASTER RESPONSE & RECOVERY H1N1 Flu Pandemic debris was radioactive and required special handling. 2-1-1info 2009’s H1N1 flu pandemic and vaccine shortage was mitigated when the Wisconsin Division of Public adapted its greeting menu for incoming calls from coastal area Health called on the 2-1-1 Wisconsin network. In Southeastern Wisconsin, public health agencies and codes to include a number key for tsunami debris that, when news media directed people to IMPACT 2-1-1 which served as the central access point for flu prevention selected, automatically directed callers to someone who could and vaccination clinic information, freeing up the health departments to focus on direct service. immediately pass on that information to the authorities.

IMPACT 2-1-1 fielded 5,714 inquiries, answering questions about the virus and helping direct clients in special populations to vaccination clinics. 2-1-1 Texas Designated by the governor of Texas as a disaster agency, 2-1-1 Texas has coordinated disaster relief with Though there were 3,278 confirmed cases of H1N1 in Milwaukee, only four deaths were attributed to other county services for many events including the virus. Coordinated communication and proactive response contributed to the low mortality rate. 2-1-1 wild fires, hurricanes, tornadoes, winter TEXAS storm advisories, and the evacuation of Flash Flooding residents due to natural disasters in other states. The 2-1-1 service is widely publicized: for After severe flooding in 2010, IMPACT 2-1-1 collaborated with the Division example, 2-1-1 is posted on electronic highway signs of Emergency Management to conduct a large-scale residential damage during hurricanes. assessment. Residents who sustained property damage were directed to $ contact 2-1-1. In the course of 21 days after the 2010 flood, IMPACT 2-1-1 Cleveland 2-1-1 documented 10,400 flood damage reports. Hurricane Sandy left 100,000 Cleveland households without power in 2012. 2-1-1 The information that victims reported was documented and used to prove 2-1-1 Cleveland provided information CLEVELAND that Milwaukee County met the federal government’s threshold required for and referrals to help meet the immediate federal assistance. As a result, we were able to bring much-needed FEMA needs of residents until power was disaster assistance to thousands of people who suffered the damage and restored; as well as coordinated loss of property and personal belongings. donations for hurricane relief.

Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 14 IMPACT 2-1-1 ...... Helping people get connected to information and assistance during times of personal crisis or community disaster. . . . p. 15 To read a full report on data collected during IMPACT 2-1-1s first decade of operation 2003-2012, please go to www.impactinc.org/impact-2-1-1/.

IMPACT is the designated provider of 2-1-1 services in Milwaukee, Racine, Kenosha, Washington and Ozaukee counties.

6737 W. Washington St., Suite 2225, Milwaukee, WI 53214 | (414) 256-4808 | www.impactinc.org