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Leading Indicators. Leading Change

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Leading Indicators. Leading Change Leading Indicators. Leading Change. 2003 - 2012 Report to the Community FUNDING IMPACT 2-1-1 is one of the best examples of a public/private partnership that this community has. The following organizations, corporations and foundations are joined by many individuals without whom this vital community service would not exist. United Way of Greater Milwaukee Harley-Davidson Foundation Milwaukee County Helen Bader Foundation Brewers Community Foundation Jane Bradley Pettit Foundation Charles D. Jacobus Family Foundation Northwestern Mutual Foundation Faye McBeath Foundation United Way of Kenosha County Forest County Potawatomi Foundation United Way of Racine County Greater Milwaukee Foundation To make a donation in support of IMPACT 2-1-1, please go to Table of Contents www.impactinc.org/donate/personal-giving/. Welcome Letter ......................................................................................... 3 National 2-1-1 Evolution ........................................................................... 4 IMPACT 2-1-1 Evolution ............................................................................ 5 Value Added .............................................................................................. 6 IMPACT 2-1-1 Recognition ........................................................................ 6 Urgent Needs ............................................................................................ 7 Referral Agencies ...................................................................................... 7 Calls to 2-1-1 ............................................................................................ 8 Online Resource Database ........................................................................ 9 Demographics ......................................................................................... 10 Categories of Need ................................................................................. 10 Needs That Go Unmet ............................................................................. 12 Community Call to Action ....................................................................... 13 Community Disaster Response & Recovery ............................................. 14 Data collected during IMPACT 2-1-1’s first decade of operation 2003-2012 was analyzed by the Planning Council for Health and Human Services, Inc. Thanks to Kathleen Pritchard, Julie Whelan Capell, Carrie Koss Vallejo, Michelle Heintze and Tom Rabbitt. To view the full report, please go to www.impactinc.org/impact-2-1-1. Production of the 2003-2012 Report to the Community was sponsored by: The Faye McBeath Foundation and the Greater Milwaukee Foundation. Design and illustration by G2 Creative Inc. www.g2creativeinc.com. IMPACT 2-1-1 . Helping people get connected to information and. assistance during times of personal crisis or community disaster. p. 2 LEADING INDICATORS. LEADING CHANGE. History cannot give us a program for the future, but it can give us a fuller understanding of ourselves, and our common humanity, so that we can better face the future. — Robert Penn Warren When we launched IMPACT 2-1-1 in 2002, the humblest of hopes for the new service was for people in need to have efficient and easy access to community resources before their problems escalated. During our early years, not surprisingly, IMPACT 2-1-1 took many calls from the community’s most impoverished areas. We established a solid foundation of trust and mutual respect with the people we serve, the service providers that help our clients through their difficult times, and the funders who make it all possible. We also started to draw the attention of stakeholders and policymakers with data we collected about the changing needs in our community. In fact, IMPACT 2-1-1 data was one of the first indicators of the severity of the recession. Calls related to basic needs such as food and shelter — which often accompany unemployment — started to pour in from middle class suburban ZIP Codes; people who had never previously needed to utilize our services. As our reputation grew, human service systems, emergency government and community coalitions turned to IMPACT 2-1-1 because of our ability to collect data and disseminate information quickly; and to ramp up capacity by taking advantage of a state and national network of 2-1-1s. Having surpassed a decade of service and a million calls, we are looking ahead with less humble aspirations for IMPACT 2-1-1. When we release data such as what is included in this report, it is with the intention of documenting a part of our community’s past and present so that we can all work toward producing positive change for the future. Let’s face it together. Michael G. Davis IMPACT President & CEO Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 2 IMPACT 2-1-1 . Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 3 National 2-1-1 Evolution 1997 The United Way of Atlanta develops and implements 2 -1-1 the first 2-1-1 service. Federal Communications Commission (FCC) sets aside 2-1-1 of the U.S. population is served by 2000 as the national dialing code for health and human services 91%a 2-1-1; all 50 states have at least one call center; information and referral. 39 states plus Washington, D.C. and Puerto Rico are 100% covered. Following the Sept. 11th attacks, 2-1-1 becomes a necessity for (as of February 2013) post-disaster assistance and aggregating resources. 2001 President Bush signs into law the Public Health Security & Bioterrorism Preparedness and Response Act establishing 2-1-1 as an allowable use of state block grant funds. 2-1-1 lines play a vital role 2004 during several Florida hurricanes. Federal Emergency Management Agency (FEMA) recognizes the 2005 accomplishments of 2-1-1 during hurricanes Katrina and Rita; recommends states move forward with 2-1-1 implementation. Both houses of the 110th Congress introduce the Calling for 2007-2009 2-1-1 Act providing financial support to designated 2-1-1 state entities; the bill does not pass. United Way Worldwide and the Alliance of Information & Referral 2009-2011 Systems support the Calling for 2-1-1 Act, which is re-introduced 2-1-1 Coverage by State in the 111th Congress but it does not pass. 100% > 90% > 80% > 60% > 40% > 20% < 20% As of February, 283 million Americans (90.6% 2013 of the population) are served by 2-1-1 systems in all 50 states. IMPACT 2-1-1 . Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 4 2 -1-1 IMPACT 2-1-1 Evolution IMPACT IMPACT 2-1-1 commences in Milwaukee County on June 11. 2002 IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster the free, confidential helpline and online 2004 IMPACT 2-1-1 launches Intern & Volunteer Resource Program resource directory connect residents to information and assistance. Accredited by the Alliance of Information & Referral Systems (AIRS). WASHINGTON 2005 Remote service center set up at State Fair Park to help individuals evacuated to Milwaukee from Gulf Coast areas after Hurricane Katrina. OZAUKEE Collects information about households affected by severe 2008 flooding in Milwaukee County. Recession affects suburban areas of Milwaukee County according to program data. There are 10 MILWAUKEE Assists long-term recovery project by connecting 2008 flood victims to state 2-1-1 call centers 2009 funding made available to households that didn’t qualify for FEMA dollars. which cover all RACINE Joins other statewide 2-1-1s to address H1N1 influenza outbreak by 72 counties. documenting all clinics offering H1N1 vaccinations to special populations. KENOSHA Milwaukee County Emergency Management enlists IMPACT 2-1-1 to collect damage reports from households affected by severe flooding and sewage backups. Grant from the Greater Milwaukee Foundation launches the IMPACT 2-1-1 Online Resource Database. 2010 Provides central intake services for single women and their children seeking emergency shelter as part of a pilot program with the Cathedral Center. IMPACT 2-1-1 serves Milwaukee, Racine, Kenosha, Washington and Ozaukee counties, which makes it the Surpasses 1 MILLION calls. Joins the Milwaukee County Continuum of Care Coordinated Entry Work Group largest 2-1-1 provider in the state. 2011 assembled to create a centralized access point for individuals and families in need of emergency shelter. Stands ready to assist or cover for East Coast 2-1-1s in the aftermath of 2012 Hurricane Sandy. Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 4 IMPACT 2-1-1 . Helping people get connected to information and assistance during times of personal crisis or community disaster. p. 5 VALUE ADDED Benefits to program providers: Appropriate clients are referred for service; can direct clients to IMPACT 2-1-1 for services that are outside of mission; collaborate on large-scale community projects requiring call center and web-based service capability; can request data to support grant proposals; can use data for planning and program expansion. Benefits to community: Systems operate more efficiently and cost less; with proper analysis, the data IMPACT 2-1-1 collects can reveal important clues about the changing needs of a community, crises in the making, and gaps in services. IMPACT 2-1-1 has developed strong partnerships
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