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Sustainability Report for the Year Ended 1 July 2018 CONTENTS ABOUT US
Sustainability Report for the year ended 1 July 2018 CONTENTS ABOUT US About us Performance in 2017 Our business is based on 2 Chief Executive’s Review strong fundamentals 3 Our strategy 4 Our business model 6 Our strategic objectives Go-Ahead is one of the UK’s 8 Our performance 10 Our sustainability approach leading public transport providers, responsible for more than a billion journeys each year on our bus and rail services. Better teams Cleaner Responsible Stronger environment Business communities 12 Read about our responsible business priorities 12 Better teams 14 Happier customers Smarter Happier 16 Stronger communities technology customers 18 Smarter technologies 20 Cleaner environment 22 Our stakeholders 24 ESG data Regional bus London bus Rail We run fully owned We operate tendered Through Govia, a 65% commercial bus contracts for Transport owned joint businesses through our for London (TfL). venture with Keolis, seven bus operators This comprises 164 Go-Ahead currently predominantly in the routes from 17 depots in operates two UK rail south of England. We the capital. Around 85% franchises for the employ over 7,500 of these depots are Department for people and run around freehold. We are Transport (DfT), GTR 2,800 buses within these the biggest bus operator and Southeastern and Watch our video that summarises our businesses. We have in London with 23% operates over 4,800 daily performance last year at: operations in Brighton, share of the market, services. Until December www.go-ahead.com/sustainability Oxford, East Yorkshire, running over 2,100 buses 2017, Go-Ahead ran the Plymouth, East Anglia and employing more than London Midland and on the south coast 7,000 people. -
The Report from Passenger Transport Magazine
MAKinG TRAVEL SiMpLe apps Wide variations in journey planners quality of apps four stars Moovit For the first time, we have researched which apps are currently Combined rating: 4.5 (785k ratings) Operator: Moovit available to public transport users and how highly they are rated Developer: Moovit App Global LtD Why can’t using public which have been consistent table-toppers in CityMApper transport be as easy as Transport Focus’s National Rail Passenger Combined rating: 4.5 (78.6k ratings) ordering pizza? Speaking Survey, have not transferred their passion for Operator: Citymapper at an event in Glasgow customer service to their respective apps. Developer: Citymapper Limited earlier this year (PT208), First UK Bus was also among the 18 four-star robert jack Louise Coward, the acting rated bus operator apps, ahead of rivals Arriva trAinLine Managing Editor head of insight at passenger (which has different apps for information and Combined rating: 4.5 (69.4k ratings) watchdog Transport Focus, revealed research m-tickets) and Stagecoach. The 11 highest Operator: trainline which showed that young people want an rated bus operator apps were all developed Developer: trainline experience that is as easy to navigate as the one by Bournemouth-based Passenger, with provided by other retailers. Blackpool Transport, Warrington’s Own Buses, three stars She explained: “Young people challenged Borders Buses and Nottingham City Transport us with things like, ‘if I want to order a pizza all possessing apps with a 4.8-star rating - a trAveLine SW or I want to go and see a film, all I need to result that exceeds the 4.7-star rating achieved Combined rating: 3.4 (218 ratings) do is get my phone out go into an app’ .. -
The Go-Ahead Group Plc Annual Report and Accounts 2019 1 Stable Cash Generative
Annual Report and Accounts for the year ended 29 June 2019 Taking care of every journey Taking care of every journey Regional bus Regional bus market share (%) We run fully owned commercial bus businesses through our eight bus operations in the UK. Our 8,550 people and 3,055 buses provide Stagecoach: 26% excellent services for our customers in towns and cities on the south FirstGroup: 21% coast of England, in north east England, East Yorkshire and East Anglia Arriva: 14% as well as in vibrant cities like Brighton, Oxford and Manchester. Go-Ahead’s bus customers are the most satisfied in the UK; recently Go-Ahead: 11% achieving our highest customer satisfaction score of 92%. One of our National Express: 7% key strengths in this market is our devolved operating model through Others: 21% which our experienced management teams deliver customer focused strategies in their local areas. We are proud of the role we play in improving the health and wellbeing of our communities through reducing carbon 2621+14+11+7+21L emissions with cleaner buses and taking cars off the road. London & International bus London bus market share (%) In London, we operate tendered bus contracts for Transport for London (TfL), running around 157 routes out of 16 depots. TfL specify the routes Go-Ahead: 23% and service frequency with the Mayor of London setting fares. Contracts Metroline: 18% are tendered for five years with a possible two year extension, based on Arriva: 18% performance against punctuality targets. In addition to earning revenue Stagecoach: 13% for the mileage we operate, we have the opportunity to earn Quality Incentive Contract bonuses if we meet these targets. -
Project Overview & Branding
Project Overview & Branding 25th June 2014 1 Overview • Background • Delivery • Branding • Website • Key Dates • SHBOA • Red Funnel 2 Background Funding secured following a successful bid to the DfT’s Local Sustainable Transport Fund. Three overarching strands: • Procure a centralised back office system; • Rollout the necessary equipment; & • Rebrand and turn the existing Solent Travelcard ‘smart’. 3 Delivery Key Activities Status Back Office System Procurement & Implementation (HCC, SCC & PCC) Complete Marketing / Branding Agency Procurement Complete Website Procurement Complete Rollout Bus Operator Equipment Complete Commercials - Bus Complete Commercials - Ferry Complete Events Company Procurement Current Rollout Ferry Equipment (Inland & IoW) Current Launch Event & Road Shows Current Stakeholder Engagement & Promotion Current 4 Branding Comprehensive exercise, involving focus groups and public consultation. Solent Go is: • Dynamic; • Connected; & • Flexible. 5 Branding 6 Website – www.solentgo.co.uk 7 Website – Homepage 8 Website – Fares Page 9 Key Dates Date Event 27th June Solent Go Agreement Signing Event 24th July Breakfast Briefing – Partners / Stakeholders 4th August Launch – Southampton Bargate August - October Road Show Events (x12 across the region) 26th October City Bus Tickets Go Live *Red Funnel due to go live in early 2015. 10 Project Partners: SHBOA First Hovertravel Solent Transport Go South Coast Red Funnel Portsmouth City Council Stagecoach Gosport Ferry Hampshire County Council Unilink Hythe Ferry Southampton City -
Go East Anglia
Go East Anglia - Chambers, Hedingham, Konect Bus (PF0002189) Konect Bus Limited 5-7 John Goshawk Road, Rashes Green Industrial Estate, Dereham, Norfolk, NR19 1SY Part of the Go-Ahead Group PLC. Depots: Clacton-on-Sea Stephenson Road, Gorse Lane Industrial Estate, Clacton-on-Sea, Essex, CO15 4XA Colchester Wethersfield Road, Sible Hedingham, Halstead, Colchester, Essex, CO9 3LB Dereham 7 John Goshawk Road, Rashes Green Industrial Estate, Dereham, Norfolk, NR19 1SY Sudbury Windham Road, Meekings Road, Chilton Industrial Estate, Sudbury, Suffolk, CO10 6XE Outstations: Brunel Road 14 Brunel Road, Gorse Lane Industrial Estate, Clacton-on-Sea, Essex, CO15 4LU Kelvedon 215-217 High Street, Kelvedon, Colchester, Essex, CO5 9JT Rackheath 36R Ramirez Road, Rackheath Industrial Estate, Norwich, Norfolk, NR13 6LR Chassis Type: Mercedes-Benz 1836RL Body Type: Mercedes-Benz Touro Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 1 BX55FYH C49FT 2006 Colchester Chambers 2 BX55FYJ C49FT 2006 Colchester Chambers Chassis Type: Alexander-Dennis Enviro 200MMC Body Type: Alexander-Dennis Enviro 200MMC Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 200 YX69NPE B42F 2019 Dereham park & ride Norwich 201 YX69NPF B42F 2019 Dereham park & ride Norwich 202 YX69NPG B42F 2019 Dereham park & ride Norwich Chassis Type: Dennis Dart SLF Body Type: Plaxton Pointer 2 Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 253 EU04BVF B37F 2004 Clacton-on-Sea Hedingham BLT, 2012 Previous Owners: BLT, 2012: Blue Triangle, 2012 254 - 260 Chassis Type: Alexander-Dennis Dart SLF Body Type: Plaxton Pointer 2 Fleet No: Reg No: Layout: Year: Depot: Livery: Notes: 254 EU05AUR B37F 2005 Clacton-on-Sea Hedingham 255 EU05AUT B37F 2005 Clacton-on-Sea Hedingham 256 EU55BWC B37F 2005 Clacton-on-Sea Hedingham 257 EU56FLM B37F 2006 Clacton-on-Sea Hedingham 258 EU56FLN B37F 2006 Clacton-on-Sea Hedingham 259 EU56FLP B37F 2006 Colchester Hedingham 260 EU56FLR B37F 2006 Clacton-on-Sea Hedingham Unofficial fleet list compiled by www.ukbuses.co.uk - last updated Friday, 20 August 2021. -
Go South Coast Sustainability Report 2020 Go South Coast Operates a Fleet of 824 Buses Across Dorset, Wiltshire, Hampshire and the Isle of Wight
Taking care of every journey Go South Coast Sustainability Report 2020 Go South Coast operates a fleet of 824 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight. With around 140 routes, our buses are locally branded giving them a local identity in the communities they serve. Our brands include: Bluestar Damory morebus Southampton West Dorset Bournemouth & Poole Salisbury Reds Southern Vectis Swindon’s Bus Company Salisbury Isle of Wight Swindon Unilink UNIBUS University of Bournemouth Southampton University In this report Our reporting structure 02 Managing Director’s message We are committed to operating 04 Stronger communities our buses in a way which helps to 06 Happier customers put our services at the heart of the 08 Better teams communities they serve. 10 Cleaner environment This report is split into six sections: 11 Safer working 12 Finance Stronger communities 13 Key data To increase positive and proactive engagement with the communities we serve Read more on page 04 Happier customers To provide a safe, reliable service to our customers Read more on page 06 Better teams To constantly develop our people Read more on page 08 Cleaner environment To look at the way in which we can reduce our impact on the environment Read more on page 10 Safer working Find out more... To provide safe working environments for our people and our customers Twitter: @bluestarhq Read more on page 11 @damorycoaches @morebusco Finance @myunibuses To operate our business and services @salisburyreds in an open and transparent way @southernvectis @swindonbuses Read more on page 12 @unilinkbus Website: gosouthcoast.co.uk 01 Managing Director’s message “ Welcome to our 2020 sustainability report. -
Fleet Archive
Fleet Archive 2020 15 March 2020 Repaints last week included Optare Solo M890/Optare 628 (NK61 DBZ) into “Little Coasters” livery. Volvo B9TL/Wright Eclipse Gemini 2 6004 (NK11 BHE) has also lost its branding for the “Red Arrows”, having been stripped of all vinyls, ahead of the introduction of new vehicles to this service in May. There were no fleet movements last week. 8 March 2020 Repaints last week included Mercedes Citaro 0350N/Mercedes Citaro 5278 (NK07 KPN) and 5279 (NK07 KPO) into the 2019 fleet livery. Scania N94UD/East Lancs OmniDekka 6143 (YN04 GKA) is no longer a float/reserve vehicle and now forms part of the main fleet allocation at Riverside. It has replaced former East Yorkshire Volvo B7TL/Plaxton President 6935 (X508 EGK) which has suffered defects uneconomical to repair. Float Optare Solo M890/Optare 636 (NK61 FMD) is now allocated to Percy Main to provide cover for the remaining “Little Coasters” branded Optare Solo repaints. Scania L94UB/Wright Solar 5226 (NK54 NVZ) has now been withdrawn from service at Riverside and, together with 5231 (NK55 OLJ), has transferred to East Yorkshire on temporary loan. 1 March 2020 The final coach to be repainted as part of the ongoing work into the new Northern Coaching unit is Scania K340EB/Caetano Levante 7098 (JCN 822) into Voyager livery. Notable is the allocation of the registration mark JCN822: this registration mark being allocated to Leyland Tiger/Plaxton Paramount 7038 (E116 KFV) from 1990 to 1997 whilst a part of the Northern fleet in Voyager livery. Scania N94UD/East Lancs OmniDekka 6143 (YN04 GKA) has transferred from Chester-le-Street to Riverside, as a float/reserve vehicle. -
Taking Care of Our Community
Taking care of our community GO SOUTH COAST Sustainability Report 2018 GO152_SR_South_Coast_2018.indd 1 23/10/2018 18:47 About us Go South Coast operates a fleet of 844 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight. With around 140 routes, all of our buses are locally branded to give the buses within the towns we operate in a local identity. KEY Bluestar Damory Swindon Bluestar – Southampton Excelsior Coaches Hants & Dorset Trim more Marlborough Damory – rural Dorset Bath Salisbury Reds Southern Vectis Wiltshire Swindon’s buses morebus – Bournemouth & Poole Pewsey Tourist Andover Warminster Alton Farringdon Salisbury Reds – Salisbury Somerset Figheldean Hampshire SALISBURY Winchester Yeovil Henstridge Southern Vectis – Isle of Wight Shaftesbury Southampton Swindon’s Bus Company – Swindon Blandford Ringwood Totton Dorset Unilink – University of Southampton POOLE Lymington Dorchester Newport Bournemouth Isle of Wight Sandown UNIBUS – Bournemouth University Weymouth Swanage We believe in investing in our people. We focus on developing new skills through colleague training so we can deliver the best service to our customers. Our stakeholder relationships are vital to our continued success. We are committed to the communities we serve and are always looking for new ways of engaging with them. GO SOUTH COAST Sustainability Report 2018 GO152_SR_South_Coast_2018.indd 2 23/10/2018 18:47 Follow us on social media: @bluestarhq @damorycoaches In this report @morebusco @myunibuses 2 Managing Director’s message @salisburyreds 4 Happier customers @southernvectis 6 Smarter technology @swindonbuses 7 Stronger communities 8 Cleaner environment @unilinkbus 10 Better teams For more information, 12 Finance visit our website: 13 Key data www.gosouthcoast.co.uk Our reporting structure We are committed to operating our buses in a way which helps to put our services at the heart of the communities they serve. -
Fleet Archive
Fleet Archive 2019 22 April 2019 There were no full repaints last week, but Optare Solo SR M925/Optare 673 (NK16 BXP) has been fitted with USB charging points at Thornton Bros, Ashington, and has now been returned to Go North East for repaint. “Hadrian’s Wall Country Bus” branded Optare Solo SR M890/Optare 635 (NK61 FJP) and 636 (NK61 FXD) have both returned to service at Hexham for this year’s operation of the seasonal AD122 service. 15 April 2019 Buses repainted last week included Optare Solo SR M925/Optare 672 (NK16 BXO) into the 2019 fleet livery. It was also fitted with USB charging points at Thornton Bros, Ashington. Scania K340EB/Caetano Levante 7094 (FJ08 KLF) has been sold to Ensign Bus Co., Purfleet. 8 April 2019 Buses repainted last week included Optare Solo SR M925/Optare 690 (NK66 CXF) into pink (subsequently receiving "indiGo Washington" branding). After two and a half years of development, the region’s largest bus operator, Go North East opened the doors to its brand new £3.5 million, state-of-the-art Hownsgill Depot in Consett, County Durham, on Friday 15 March 2019. The high-tech operation replaces the company’s Stanley Depot, which it operated from for nearly 100 years. Therefore; most vehicles based at Stanley transferred to Hownsgill on Sunday 7 April, the date from which the new depot commenced operations. In exchange for 5234 – 5237, ex-Go South Coast Mercedes Citaros 5482 – 5485 have transferred from Saltmeadows to Hownsgill. Likewise, Mercedes Citaro 5481 has transferred from Riverside to Hownsgill in exchange for Scania OmniCity 5238. -
COUNCIL SUBJECT: EXECUTIVE BUSINESS REPORT DATE of DECISION: 15 May 2019 REPORT OF: LEADER of the COUNCIL CONTACT DETAILS
DECISION-MAKER: COUNCIL SUBJECT: EXECUTIVE BUSINESS REPORT DATE OF DECISION: 15 May 2019 REPORT OF: LEADER OF THE COUNCIL CONTACT DETAILS AUTHOR: Name: Felicity Ridgway – Service Lead Tel: 023 8083 - Policy, Partnerships 3310 and Strategic Planning E-mail: [email protected] Director Name: Mike Harris, Deputy Chief Executive Tel: 023 80912882 E-mail: [email protected] STATEMENT OF CONFIDENTIALITY None BRIEF SUMMARY This report outlines the Executive business conducted since the last Executive Business Report to Full Council on 20th March 2019 RECOMMENDATIONS: (i) That the report be noted. REASONS FOR REPORT RECOMMENDATIONS 1. This report is presented in accordance with Part 4 of the Council’s Constitution. ALTERNATIVE OPTIONS CONSIDERED AND REJECTED 2. Not applicable. DETAIL (Including consultation carried out) STRONG AND SUSTAINABLE ECONOMIC GROWTH 3. I was delighted to hear that Southampton City Council has announced that Barclays has been appointed to manage the Network Eagle Lab, Southampton’s unique new co- working space at the Marlands shopping centre. The location will be run by the bank's Eagle Labs team, a group with a track record of helping entrepreneurs and businesses grow and scale in their local communities and beyond. Network Eagle Lab marks the first collaboration between Barclays Eagle Labs and a local authority. 4. I am pleased to announce that, linked to Southampton’s new local transport plan, the ‘Connecting Southampton’ website is now live at transport.southampton.gov.uk. The site is a place where residents, commuters and visitors can get the latest news on the major transport projects that are shaping our city. -
GO SOUTH COAST Sustainability Report 2018 About Us
Taking care of our community GO SOUTH COAST Sustainability Report 2018 About us Go South Coast operates a fleet of 844 buses across Dorset, Wiltshire, Hampshire and the Isle of Wight. With around 140 routes, all of our buses are locally branded to give the buses within the towns we operate in a local identity. KEY Bluestar Damory Swindon Bluestar – Southampton Excelsior Coaches Hants & Dorset Trim more Marlborough Damory – rural Dorset Bath Salisbury Reds Southern Vectis Wiltshire Swindon’s buses morebus – Bournemouth & Poole Pewsey Tourist Andover Warminster Alton Farringdon Salisbury Reds – Salisbury Somerset Figheldean Hampshire SALISBURY Winchester Yeovil Henstridge Southern Vectis – Isle of Wight Shaftesbury Southampton Swindon’s Bus Company – Swindon Blandford Ringwood Totton Dorset Unilink – University of Southampton POOLE Lymington Dorchester Newport Bournemouth Isle of Wight Sandown UNIBUS – Bournemouth University Weymouth Swanage We believe in investing in our people. We focus on developing new skills through colleague training so we can deliver the best service to our customers. Our stakeholder relationships are vital to our continued success. We are committed to the communities we serve and are always looking for new ways of engaging with them. GO SOUTH COAST Sustainability Report 2018 Follow us on social media: @bluestarhq @damorycoaches In this report @morebusco @myunibuses 2 Managing Director’s message @salisburyreds 4 Happier customers @southernvectis 6 Smarter technology @swindonbuses 7 Stronger communities 8 Cleaner environment @unilinkbus 10 Better teams For more information, 12 Finance visit our website: 13 Key data www.gosouthcoast.co.uk Our reporting structure We are committed to operating our buses in a way which helps to put our services at the heart of the communities they serve. -
2020-09-07 Singed Modern Slavery Statement 2019
THE GO-AHEAD GROUP PLC SLAVERY AND HUMAN TRAFFICKING STATEMENT AS REQUIRED UNDER S54 OF THE MODERN SLAVERY ACT1 FOR THE 2019/20 FINANCIAL YEAR INTRODUCTION FROM DAVID BROWN, GROUP CHIEF EXECUTIVE The Go-Ahead Group plc and its subsidiaries (“Go-Ahead”/ “us”/ “we”/ “our”/ the “Group”) are committed to ensuring that all of its business dealings are carried out in full compliance with relevant laws and, in doing so, we endorse the implementation and promotion of ethical business practices to protect workers from being abused and exploited both within Go-Ahead and its supply chains. Go-Ahead are committed to improving our practices to combat slavery and human trafficking and we have continued to take steps during the 2019/20 Financial Year to promote and improve our ongoing commitment to eliminating abuse and exploitation in the workplace. GO-AHEAD'S STRUCTURE The subsidiaries of The Go-Ahead Group plc are providers of public transport services, predominantly in the UK Bus and Rail sectors. The Go-Ahead Group plc has its registered office in Newcastle, England, and the Group has over 30,000 employees. Many of our subsidiaries in the UK had a turnover in excess of £36 million during the 2019/20 Financial Year and this Statement applies to them and they are listed in Annex 3. We also apply its principles on a voluntary basis to other subsidiaries in the UK whose turnover is less than £36m and overseas subsidiaries which have no equivalent legislation in their local jurisdiction. Compliance with this Statement is endorsed by the board of directors of each subsidiary listed in Annex 3.