For British Businesses in India

Produced by

Doing Business in India k u . o c . e d i u G s s e n i s u B g n i o D . a i d n I . w w w

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OFFICE SPACESPPACEACE WorldWorld class incubation spacesppace for your Indian business. DELHIDDEELHIELLHHII & GURGAONGURGURRGAOAAONOONN MEETINGMEETING FFACILITIESACILITIEES ModernModern facilities in variovariousus locations, ideal for UK cocompaniesompanies on business trips. KOLKATAKOLLKKKAAATTTAA

HOT DESKINGDESKING Hot desking facilities in a range of MUMBAIMUMBAI locations so you can worworkrk ﬂexibly whilst on business trips. HYDERABADHYHHYDEYDDEDERABAD EVENT SPACESPPACEACE WorldWorld class event space ini India. BANGALOREBAANGALOORRE CHENNAICCHENNAI

BANGALOREBANGALORE BUSBUSINESSINESS CCENTRE:ENTRE: 08071 455 800 | GURGURGAONGAOON BUSBUSINESSINESS CENTRE:CENTRE: 01244 537 800 DELHIDELHI BUSBUSINESSINESS CCENTRE:ENTRE: 01148 344 810 | FFINDIND OUOUTT MMOREOORE AATT WWWWWW.UKIBC.COMW..UKIBC.COM CONTENTS

5 Welcome from Lesley Batchelor OBE, FIEx (Grad) - Director General, The Institute of Export 7 Introduction to India from the British High Commission New Delhi 8 Welcome from Richard Heald, CEO of the UK India Business Council 10 Download the free Mobile App. 13 About UK Trade & Investment (UKTI) 14 About this Guide 15 About International Market Advisor (IMA)

19 Why India? 23 The Indian economy 31 Sector opportunities in India 39 Preparing to export to India 47 How to do business in India 61 Business etiquette, language & culture 62 What are the challenges? 66 How to invest in India 66 Entry requirements

72 Contacts 74 Useful Links 76 Additional Useful Links 76 Trade Shows 77 Map of India 78 Disclaimer 79 Quick Facts

www. India .Doing Business Guide .co.uk 3

Welcome from Lesley Batchelor OBE, FIEx (Grad) - Director General, The Institute of Export

Preparing for any new market needs consideration. When thinking about a country like India there are many issues, both cultural and business-linked, that you need to think through.

The Institute of Export’s mission is to enhance the export performance of the United Kingdom by setting and maintaining professional standards in international trade management and export practice. This is principally achieved by the provision of education, training and practical support, a helpline and one-to-one assistance with paperwork.

Dedicated to professionalism and recognising the challenging and often complex trading conditions in international markets, the Institute is committed to the belief that real competitive advantage lies in competence and that commercial power, especially negotiating power, is underpinned by a sound basis of knowledge.

Why not contact us and find out how you can join?

Lesley Batchelor OBE, FIEx (Grad) - Director General www.export.org.uk

www.India.DoingBusinessGuide.co.uk 5

Introduction to India from the British High Commission New Delhi

India is one of the fastest growing economies in the world and an increasingly important destination for foreign investment. The current Indian government is undertaking reforms to liberalise the economy, open it up to further FDI, improve the ease of doing business and up-skill their young population. All this makes India a natural partner for the UK with major opportunities for British companies across a range of sectors.

The British Government is committed to building on an already vibrant bilateral business relationship. Bilateral trade reached £17.4 billion in 2013. British companies invest more in India than any other major economy and India invests more in the UK than the rest of the European Union combined, but there’s scope to do much more, and the British High Commission and UK Trade & Investment is here to help you achieve that.

UKTI has trade specialists covering all sectors based in nine cities across India. They work in close collaboration with science, innovation and economic policy colleagues to offer a range of business opportunities, trade missions and lobbying services. UKTI’s business partner, the UK India Business Council, also provide market entry services to UK-based companies who want to set up their business in India.

To find out more, please contacts us at: [email protected]

www. India .Doing Business Guide .co.uk 7 Welcome from Richard Heald, CEO of the UK India Business Council

India’s growth rate is posting a significant increase in 2014. This coupled with the Prime Minister’s extraordinary landslide election win in May 2014, UK companies are beginning to fully comprehend just how important India is becoming in the world economy in its own right and equally importantly as a manufacturing hub for the emerging economies of the world.

Increasingly the momentum is with India.

I have never seen so much palpable anticipation and expectation amongst the UK’s business community about what the opportunities emerging in India mean for UK companies – both those who have a long-standing presence in India, as well as those who are in the early stages of their engagement.

Still, UK corporates need to understand where Indian opportunities lie and how to access them, which is where this guide, and the UK India Business Council, comes in.

The “Doing Business in India” Guide and the UKIBC support UK businesses to succeed in India by providing the insights, policy advocacy, services, and facilities needed to export to and grow in India.

The UKIBC provides a unique and powerful blend of support to our clients and to our members in the UK and in India: networks within the UK, the Union and State governments and trade bodies, first-hand experience of entering the market and practical knowledge gained from growing our own business in India. Through the UKIBC in-house expert advisors, we provide practical advice across a range of sector-specific research and market entry-related services helping businesses understand the opportunities and informing trade choices and investment strategies.

We understand how important it is to get that first foothold. As such, the UKIBC provides that critical first “home-away-from-home” with a network of Business Centres in major Indian cities, and an unrivalled network of government and business contacts, service providers, and our highly skilled staff to support business success.

The opening of our second UK India Business Centre in Bangalore, and developing plans to open a third in Mumbai, means that for the first time a true network of Business Centres across India, covering 75% of the Indian market, is now available to UK companies visiting or operating in India.

I am sure you will find this Guide useful, as it provides a practical introduction to help you develop your India plans. I also hope that when the time comes, that UKIBC will be able to suport you with your Indian market entry strategy and planning.

Richard Heald CEO, UK India Business Council www.ukibc.com

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INTERVIEW SANDEEP UPPAL

India - UK: Fuelling Mutual Growth A discussion with Sandeep Uppal, MD and Head of Commercial Banking, HSBC India

Views on growth in emerging economies like India? As per the recent HSBC Global Trade forecast report* in the short-term, emerging market growth may pick-up from 2013 levels but it remains subdued relative to pre-crisis growth rates. Nevertheless, the underlying structural factors supporting long-term growth potential in emerging markets like India remain intact, underpinning our expectation that these economies will be the key source of trade growth in the medium-term. This opens up a great opportunity for companies from the developed economies like the UK, to invest into India and participate in this growth journey. The same is also reﬂected in a recent article** on a report where India has emerged as the most popular destination for Britain's FTSE 100 companies looking to invest in emerging markets. The tally of India-bound deals makes the country the fourth-largest destination for investment from UK companies. India - UK Partnership, attractive sectors for investment into India? India has always shared a very special relationship with the United Kingdom, and the two have been traditional allies on the world stage. Over the years, both the economies have fuelled mutual growth - while UK has become the third-largest*** source of cumulative foreign direct investment into India, Indian companies have been consistently increasing their investments into the UK****, fuelling mutual growth and investment. India has been more open to international investment in a range of sectors over the past decade, particularly those that are capital-intensive and have a requirement for international expertise. In my view some of the sectors which can be attractive to international investors are: t Advanced Engineering and Manufacturing: India can become a good manufacturing hub in the region for advanced manufacturing with technology partnerships and transfers from the west t Digital Innovation: Growth of the telecom sector and evolution of digital technology innovation makes this sector attractive t Life Sciences, Healthcare and Biotechnology: Growth in income levels and the middle class will increase the necessity and need for better healthcare and services t Retail, Food and Supply Chain Logistics: India’s booming e-commerce, retail sector and rapid urbanisation present a good opportunity for international investment t Infrastructure: India will need to build world class infrastructure to fuel future growth, companies from the developed world can leverage their expertise here t Skills and Education: Evolving importance of education and focus on skill development is another area for global educational institutions How can international banks support global expansion? It is important for the Banking partner to have a strong foothold in the destination country and have the necessary infrastructure to help companies make the most of the opportunities. HSBC's origins in India date back to 1853#, when the Mercantile Bank of India was established in Mumbai. The Bank has since, steadily grown in reach and service offerings, keeping pace with the evolving banking and ﬁnancial needs of customers, large and small. HSBC group is committed to connecting businesses to opportunities internationally, and as a bank with a large presence in both the UK and India, we will strive to support our customers in their business initiatives. Sources *Global Trade forecast report - HSBC Global Connections, March 2014. Link: https://globalconnections.hsbc.com/australia/en/tools-data/trade-forecasts/global **The Economic Times article 13 January 2014, Link: http://articles.economictimes.indiatimes.com/2014-01-13/news/46149903_1_uk-companies-the-uk-foreign-direct -investment ***Cumulative FDI India - April 2000 to February 2014 period as per DIPP report. Link: http://dipp.nic.in/English/Publications/FDI_Statistics/2014/india_FDI_February2014.pdf ****http://www.ibef.org/pages/indian-companies-in-uk #http://www.hsbc.co.in/1/2/miscellaneous/about-hsbc

Please note that deposits and investments made with ofﬁces outside of the UK are not protected by the rules made under the UK's Financial Services and Markets Act 2000, including the Financial Services Compensation Scheme, and the UK's Financial Ombudsman Service. Approved for issue in the UK by HSBC Bank plc. AC29386

About UK Trade & Investment (UKTI)

UKTI is the British Government department that helps UK-based companies succeed in an increasingly global economy. UKTI also helps overseas companies bring their high quality investment to the UK’s economy. UKTI’s range of expert services are tailored to the needs of Individual businesses to maximise their international success. UKTI provides companies with knowledge, advice and practical support.

Through a range of unique services, including participation at selected tradeshows, outward trade missions and providing bespoke market intelligence, UKTI can help you crack foreign markets and get to grips quickly with overseas regulations and business practice.

With headquarters in London, UKTI have professional advisers around the UK and staff across more than 100 countries.

Contact UKTI

Contact your local International Trade Team or Scottish Development International (SDI), Welsh Government (WG) or Invest Northern Ireland (INI) offices to find out more about the range of services available to you.

You can find your nearest International Trade Team at: www.gov.uk/ukti

General UKTI enquiry number: +44 (0) 207 215 5000 UK Trade & Investment 1 Victoria Street London, SW1H 0ET United Kingdom

Email: [email protected]

www. India .Doing Business Guide .co.uk 13

A I D N I Doing Business in India

ABOUT THIS GUIDE

This guide aims to provide a route map of the way ahead, together with signposts to other sources of help.

The main objective of this Doing Business in India Guide is to provide you with basic knowledge about India; an overview of its economy, business culture, potential opportunities and to identify the main issues associated with initial research, market entry, risk management and cultural and language issues. We do not pretend to provide all the answers in the guide, but novice exporters in particular will find it a useful starting point. Further assistance is available from the UK Trade & Investment team in India. Full contact details are available in this guide.

Much of the information presented in this guide has been contributed by experts at UK Trade & Investment and the UK India Business Council. The India Business Guide is intended to provide general business advice and should not be used as a substitute for market research, due diligence or legal and professional services.

The guide is available in four formats:

• Website (www.India.DoingBusinessGuide.co.uk) • a ‘free’ downloadable 'mobile device-friendly’ App • PDF Download (please see the website for more details) and • this full colour hard-copy Brochure

Doing Business in India Guide Team;

Project Director: Craig Smith Managing Editors: Olivia Taylor and Brian Underwood Sponsorship Manager: James Clowes Creative Manager: Paul King Creative Consultants: Twistedgifted www.twistedgifted.co.uk

Printed using materials from sustainable sources www. India .Doing Business Guide .co.uk ‘Doing Business in India Guide’ published in the UK by International Market Advisor Ltd. © 2014 International Market Advisor Ltd (unless otherwise stated). All rights reserved. Contains public sector information licensed under the Open Government Licence v3.0. About International Market Advisor (IMA)

International Market Advisor (IMA) works The guides’ contents focus on the market with British and Foreign Government in question, how to approach that market departments, Embassies, High and the help and support available, and Commissions and international Chambers include informative market overviews, plus of Commerce throughout the world. Our details of business opportunities, listings work helps to identify the most efficient with website links to British and Foreign ways for British companies to trade with Government support services and essential and invest in opportunity-rich overseas private sector service-provider profiles. markets. Sponsoring a ‘Doing Business Guide’ During the last ten years IMA has therefore offers a unique opportunity to worked with the British Government's positively promote your products and overseas trade and investment department services to high-profile business leaders, UK Trade & Investment (UKTI), and has specific exporters, investors and effective written, designed, produced, launched business travellers who will be actively and distributed over one million copies of seeking out service providers to assist more than 100 country-specific print and them in developing their business interests multi-media based reports, guides and in the targeted markets. publications, including the internationally- recognised ‘Doing Business Guide’ series For more information on IMA of trade publications. These are composed please visit our website: of market and industry sector-specific, multi-format print and digital trade reports, www.DoingBusinessGuides.com together with some of the internet’s most visited international trade websites - all of Contact IMA which are designed to advise and assist Office address UK companies looking to trade with and invest in overseas markets. These reports International Market Advisor and guides are then distributed free-of- IMA House charge through the IMA and UKTI global 1 Terrace Road networks - over 500 distribution outlets in Buxton total. Further distribution takes place at SK17 6DR global exhibitions, roadshows, conferences United Kingdom and trade missions, and IMA receives daily requests for additional copies of the guides Email from these networks and from businesses [email protected] considering exporting. General enquiries switchboard Each of IMA’s 'Doing Business Guides’ is +44 (0) 1298 79562 produced in three formats: a full colour, glossy, paper-based brochure; a supporting Media enquiries fully-interactive and updatable multi-media based website; and the website contents Newsdesk & out of hours available as a free-of-charge downloadable +44 (0) 1298 79562 smartphone/tablet app.

Visit the Website and download the free Mobile App 15

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UKIBCUKIBC SSESERVICESRVICES

UKIBCUKIBC MEMEMBERSHIPMMBERSHIP MENTORINGMENTORING The UKIBC membershipmemmbership is mainly for medium One-to-oneOne-to-one expert guidance on howow to and larlargege businesses,businesses, providingproviding the influence, navigate the Indian market prprovidedovided by interaction and inintelligencentelligence businesses need BBG and UKIBC members. via a prprogrammeogrammee of exclusive events, reports,reports, NETWORKINGNETWORKING ANDAND EVENTSEVEENTS sector policy grgroups,ouups, and advocacy.advocacy. Seminars, workshops and events acrossacross INDIAINDIA REAREADINESSDINESS REPOREPORTRT India, covering a wide range of topics.pics. A comprehensivecomprehensiveh i e analysisl i off howh DELEGATIONSDELEGAATIONSTIONS “India-r“India-ready”eady” youyourur business is. IntroductionsIntroductions to Indian contacts INDIAINDIA FFAMILIARISATIONAMILIARISAATIONTION VISITS and potential partners. TailoredTTaailor i l o r ed familiarifamiliarisationsation prprogrammesogrammes SECTORSECTOR GROUPSGROUPS FORFOR MEMBERSMEMBERS for businesses visvisitingsiting India. RegularRegular meetings to discuss mattersers RESEARCHRESEARCH of policypolicy,y,, rregulationsegulations and market access. Sector-specificSector-specific mmarket intelligence and rresearchesearch SERVICESSERVICES DIRECTORYDIRECTORRYY to help you undeunderstanderstand the Indian market. A comprehensivecomprehensive directorydirectory of serviceservvice LAUNCHPAD®LAUNCHPPAADD® prprovidersoviders operating in India. Fast,Fast, low risk, loww cost, India market entrentryy modelmodel. Get dedicdedicatedcated staff,staff, space and IT facilities to help bbusinesses succeed in India. TRAININGTRAINING Expert masterclassesmasterclassses for established businesses and new entrantss to the Indian market.

DOING BUSINESSBUSSINESS IINN IINDIANDIA HELPLINE ForFor support callc +44 (0)800 0196 176 or email [email protected]@ukibc.com ForFor India basbasedsed support call +9191 1244 553737 800

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INDIA India is one of the fastest growing economies in the world with growth levels reaching between 5-6% (5.3% in third quarter of 2014). It is a vast country, about a third of the size of the USA, and made up of 29 different states. The market varies widely across its many different regions and states. w w w . I n d i a . D o i n g B u s i n e s s G u i d e . c o . u k 1 9 WHy INDIA? A I D N I

Why India? Huge investment potential exists in various sectors such as life sciences, manufacturing, Background energy, and infrastructure among others. Ernst and Young recognises India as one India is one of the fastest growing of the emerging biotech leaders, ranked economies in the world with growth levels third in the Asia-Pacific region based on reaching between 5-6% (5.3% in third the number of biotech companies in the quarter of 2014). It is a vast country, about country. The Biotech Industry in India has a third of the size of the USA, and made one of the highest growth rates in the up of 29 different states. The market varies world and the pharmaceutical industry is widely across its many different regions the world’s third-largest in terms of volume, and states. likely to grow at a compound annual growth rate of 14-17% between 2012 India may be a complex and challenging and 2016. market but it is one that cannot be ignored by UK companies that are Growth in the Indian infrastructure sector seeking to expand and go international. slipped from 10.5% in 2010 to 4.8% in The business opportunities, which a few 2013, but the election of Narendra Modi as years ago, existed only in the traditional Prime Minister in May 2014 is expected to economic heartlands of Mumbai, Delhi revive the fortunes of this sector. Further - and Bangalore have now stretched to more, the Indian telecommunications the emerging cities of Chennai, Nagpur, industry is growing at the fastest pace in Ahmedabad, Chandigarh, Pune and the world, and the share of telecommunica - Jaipur, to name but a few. tions services in India’s GDP is expected to increase to 15% by 2015. With nearly A report by the UK India Business Council a billion users across the country, India is (UKIBC) identifies and outlines opportunities now second only to China in number of in the next-generation cities in India where telephone connections, and with ten million UK companies can build long-term mobile-phone handsets sold per month, relationships in the future. See is the second largest market after China. http://ukibc.com/business-services/pol - icy_and_research/published_reports.aspx The automobile industry in India is the second-fastest growing in the world after India is full of opportunities, some very China’s, and India was ranked sixth among visible and some still to be unearthed. the top vehicle producers in 2013 (after As long as we are able to find innovative China, USA, Germany, Japan and South solutions and creative collaborations, the Korea). trade and investment relationship between India and the UK will keep growing, and India's presence on the global automotive with the UK’s expertise, we have a real market cannot be questioned. The industry chance not just to achieve business has witnessed an influx of both global success for ourselves, but ideally perhaps equipment manufacturers as well as Tier-1 bring a positive, life-changing benefit to component manufacturers, who are setting many of the poor and underprivileged up their manufacturing bases in the in India. country. Visit the Website and download the free Mobile App Doing Business in India

The Indian auto components industry has also grown by more than five-fold over the last decade.

Strengths of the Indian market

Benefits for British businesses exporting to India include:

• English is widely spoken

• A common legal and administrative history

• Rising personal incomes creating a new middle-class consumer market

• A gateway to south-east Asian markets

Strengths of the Indian market include:

• A fast growing economy with one of the world’s largest youth populations

• Expanding emerging cities – more than 50 now over a million people

• Availability of a skilled, low-cost workforce

• A good network of banks, financial institutions and an organised capital market.

www. India .Doing Business Guide .co.uk 21

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The Indian economy Economic overview

Economic statistics India opened up its economy in the early nineties following a major crisis led by a foreign exchange crunch that dragged GDP per capita PPP: US$1,165 the economy close to defaulting on loans. (Dec 2013) The response was a slew of domestic and external sector policy measures, Real Annual GDP growth: 5.3% average partly prompted by the immediate (Aug 2014) needs and partly by the demand of the multilateral organisations. Annual inflation rate: 4.38% (Nov 2014) The Indian economy responded well to these measures as annual GDP growth Unemployment rate: 5.2% started averaging over 6% in the 1990s, (Dec 2012) well above the 'Hindu growth rate' of 3% in the previous four decades. This moved Source - Trading Economics upwards to an 8.5%+ growth trajectory in the 2002-03 to 2007-08 period, with GDP shares of agriculture, manufacturing and UK exports to India (£million): services constituting 18%, 29% and 53% respectively. The high growth rates also Year: 2012 2013 2014 saw India’s per capita incomes growing (YtD – Oct) by over 4% per annum, making India the world's twelfth largest economy by market £million: 4,567 5,118 2,919 exchange rates and the fourth largest in PPP terms (2003) after the US, China UK Imports from India (£million): and Japan. Year: 2012 2013 2014 Liberalisation triggered the growth of (YtD – Oct) a rapidly expanding consumer class. The increased use of consumer durables £million: 6,010 6,186 5,327 portrays this feature aptly. However, while managing relatively high rates of overall growth, there is a growing perception Source - HMRC that growth continues to be unevenly distributed. Some states like Karnataka, Andhra Pradesh, Tamil Nadu, Gujarat and Maharashtra continue to grow at a faster rate than their populous counterparts such as Bihar, Madhya Pradesh and Uttar Pradesh. However, unemployment and income disparities continue to trap around 25% of the population below the poverty line.

Visit the Website and download the free Mobile App Doing Business in India

Economic Policy changes Growth potential

The new policy regime since 1991 India has carried out a slow but steady radically pushed forward in favour of programme of economic openness since a more open and market-orientated the early 1990s. After growth of 4.8% in economy. India has now removed most 2013, the World Bank forecast that India of her trade barriers. The peak tariff rate would grow by over 6% in 2014 and 2015, is down to around 10% (from 72% in and 7% in 2016. 1991), while quantitative restrictions on imports ended in 2001, opening up India has removed the majority of its trade the economy to foreign businesses, barriers. This includes: especially in consumer goods. This also meant more foreign capital flowing into • reduction of the peak tariff rate to India. 10% in 2009 from 72% in 1991

Indeed India's slow-paced yet consistent • removal of quantitative restrictions reform programme has increased external on imports in 2001, opening up the and internal competition. The public economy to foreign businesses, sector role both as producer and especially in consumer goods consumer of goods and services – although still significant – is declining, Huge investment potential exists in sectors and India's privatisation initiatives such as life sciences, manufacturing, have enhanced the attractiveness of energy, and infrastructure. India is now: state-owned assets in sectors with a promising future such as telecoms, oil • an emerging biotech leader with one & gas, pharmaceuticals, real estate of the highest growth rates in the world development and travel and tourism. • expected to spend US $1 trillion on infrastructure by 2017

• the fastest-growing telecommunications market in the world

• expected to be the world’s largest vehicle producer by 2020

www. India .Doing Business Guide .co.uk 25 A I D N I Doing Business in India

Trade between UK and India The UK accounts for 10% of India’s total Foreign Direct Investment (FDI) inflow for The UK’s target to double trade to £23 the period from April 2000 to December billion with India by 2015 is progressing 2013, with UK investments mainly in the well. Total UK goods and services exports chemicals, drugs and pharmaceuticals to India had increased by 14% from and services sectors. January to September 2013.

The UK’s top ten goods exports to India Free trade agreements include: A free trade agreement between the EU • non-ferrous metals (mainly silver) and India is currently under negotiation.

• non-metallic mineral manufactures (mainly gems and jewellery) Political Overview

• power generating machinery and The Indian Constitution provides a system equipment of parliamentary and cabinet government both at the centre and in the states. • metalliferous ores and metal scrap The Indian Parliament consists of the President, currently President Pranab • general industrial machinery and Mukherjee (elected in July 2012 for a equipment five-year term as the constitutional head of the executive) and two Houses: The • electrical machinery and appliances Lower House – Lok Sabha ('House of the People') – directly elected on the basis of • professional, scientific and controlling universal adult suffrage; and the Upper instruments and apparatus House – Rajya Sabha ('Council of States') – indirectly elected by the members of • transport equipment and machinery state legislative assemblies. specialised for particular industries The Bharatiya Janata Party (BJP) and The UK’s main exports in terms of the Congress Party are the two main services are: forces in the current Indian political scene. At the election in May 2014, the BJP won • travel and transport a landslide majority after ten years in opposition, and Narendra Modi, the • business services such as consulting new Prime Minister, now leads the new and publishing government, pledging to “work for all”.

• financial services

Visit the Website and download the free Mobile App

INDIA

Skills development is the core of India’s employment strategy set out in the “2012 to 2017 Twelfth Plan”. This aims to develop the skills of 500 million people by 2022 and includes a need to train 79,000 trainers. w w w . I n d i a . D o i n g B u s i n e s s G u i d e . c o . u k 3 1 SECTOR OppORTUNITIES IN INDIA T I e • U I S i • • • • s s b U s I e t w t m o m m P g • • • • t n n n h h

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Education and vocational skills There are opportunities in:

Education is a focus area for the Indian • train-the-trainer programmes government and a $20 billion market • curriculum and content development opportunity. • accreditation and certification services • employer engagement and placement The government aims to: strategies • infrastructure planning and • create 40 million new university development places • policy development and technical • 11,000 new secondary schools assistance • increase Gross Enrolment Ratio • establishment of National (GER) to 30% by 2020 Occupational Standards (NOS)

Current resources are unable to meet the Recent legislation relating to Corporate planned reforms. Priorities include: Social Responsibility (CSR) activities will increase the market for education and • digital learning employment-enhancing vocational skills. • raising the quality of teaching and learning Contact Senior Trade and Investment Adviser Opportunities include: [email protected] for more information on education and • setting up an offshore campus training opportunities. • partnering with Indian institutions Source – UKTI to offer joint delivery of courses • curriculum development and joint research in Science, Technology, Engineering and Mathematics (STEM), humanities, arts and social sciences

www. India .Doing Business Guide .co.uk 33 HSBC in India HSBC in India offers a full range of banking and financial services through its 50 branches and 140 ATMs across 29 cities. HSBC is one of India's leading financial services groups, with over 31,000 employees in its banking, insurance, software development and global resourcing operations in the country. It is a leading custodian in India. It is one of the leading players in domestic and export factoring. With its extensive reach across Asia, the Americas and Europe, HSBC has the capacity to offer complete banking and financial solutions to India's burgeoning economy. It has also formed a joint venture life insurance company with Canara Bank and Oriental Bank of Commerce. HSBC's network of branches is located at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Gurgaon, Guwahati, Hyderabad, Indore, Jaipur, Jodhpur, Kochi, Kolkata, Ludhiana, Lucknow, Mumbai, Mysore, Nagpur, Noida, New Delhi, Nashik, Patna, Pune, Raipur, Surat, Thiruvanthapuram, Thane, Vadodara and Visakhapatnam. The HSBC Group HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. The Group serves customers worldwide from around 6,200 offices in over 74 countries and territories in Europe, the Asia-Pacific region, North and Latin America, and the Middle East and North Africa. With assets of US$2,754bn at 30 June 2014*, the HSBC Group is one of the world’s largest banking and financial services organisations.

*Source: HSBC - Interim Report 2014, http://www.hsbc.com/investor-relations/investing-in-hsbc/latest-ﬁnancial-information Please note that deposits and investments made with ofﬁces outside of the UK are not protected by the rules made under the UK's Financial Services and Markets Act 2000, including the Financial Services Compensation Scheme, and the UK's Financial Ombudsman Service. Approved for issue in the UK by HSBC Bank plc. AC29386 Energy NELP X, will offer blocks covering an area of about 166,053 square kilometres in India is the world’s third largest energy 13 sedimentary basins for competitive consumer, increasing its consumption bidding including: by 5.1% in 2012 over a year before – the highest energy consumption increase • 17 onshore amongst the BRICS. • 15 shallow-water • 14 deep-water It has set an ambitious generation capacity addition target of 118.5 gigawatt India has also set up a cross-country (GW). The Asian Development Bank green corridor for renewable energy forecasts that $2.3 trillion investment is with an investment of INR 420 billion needed to close the power deficit in the (£5 billion) over a five-year period. The energy sector. investment is aimed at transmitting 40 GW of renewable energy capacity by 2030. Opportunities exist in all sectors across energy including: Contact Senior Trade and Investment Adviser • coal-based thermal power [email protected] or • oil & gas Trade and Investment Adviser at • nuclear [email protected] for more • renewable energy information on energy opportunities. Source – UKTI The Ultra Mega Power Projects (UMPP) initiative has been launched by the Ministry of Power (MoP) in association Advanced engineering with the Central Electricity Authority (CEA) and Power Finance Corporation (PFC). India’s 2011 National Manufacturing Policy This aims to develop coal-based power aims to increase the sector’s contribution generation. Each UMPP has a capacity of to GDP from 16 % to 25% by 2022 and about 4,000 megawatt (MW) representing create an additional 100 million jobs. an investment opportunity of about £2.46 billion per UMPP. There are opportunities for:

India has 20 nuclear reactors with • supply of raw materials and equipment an installed capacity of 4780 MW. • technological collaboration Kudankulam 1 in Tamil Nadu came • research and development (R&D) onstream in 2013 adding 1000 MW. • licensed manufacturing The Nuclear Power Corporation of • joint ventures India Limited (NPCIL) has an ambitious • technical and vocational education programme to add four indigenous Pressurized Heavy-Water Reactors In the aerospace sector, the Indian (PHWR) of 700 MW each by 2016-17. government’s manufacturer HAL is currently working on at least six new India’s oil & gas sector contributes over aircraft development programmes. These 15% to GDP. 46 blocks were offered involve capital expenditure of about £10 under the 10 th round of New Exploration to £15 billion. The rapid growth in airlines, Licensing Policy (NELP X), on 12 January airports and aircraft has led to an increased 2014 by the Ministry of Petroleum and need for advanced ecosystems involving Natural Gas (MoPNG). building and maintaining aeroplanes.

www. India .Doing Business Guide .co.uk 35 A WORLDWWORORLD CLASSCCLLASSSS ““H“HOMEHOME AAWAWAYWWAAAYY FROMFROROM HHOME”OME” FFOROORR BBRITISHRITISH BUSINESSESBUBUSINNENESNESSESESESSSSESSEESS ININ INDIAINNDDIA

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The Indian automotive sector: Life sciences

• is worth over US $60 billion The Indian biotechnology sector is • manufactures 21 million vehicles a year anticipated to grow to £60 billion by 2025. • exported over US $9.3 billion worth of The pharmaceutical sector is estimated components in 2013 and is forecast to to grow to £27 billion by 2020 and is grow over US $30 billion by 2020 dominated by generic drugs. Growth is projected due to pharmaceutical outsourcing UK industry can offer expertise in vehicle and investments by multinational companies. development, testing and validation programmes, as well as supply chain Opportunities in the sector include: opportunities. • co-development In the engineering sector opportunities • contract research in drug discovery include the supply of: and development

• equipment to the mining, metallurgical Therapeutic growth areas for R&D and other process industries collaborations are: • machine tools, robotics, automation and process control products • oncology • services such as training and consulting • diabetes • regenerative medicine There is a growing demand for clean and • vaccines energy-efficient technologies. There is a growing demand for: Contact Senior Trade and Investment Adviser • regulatory stability [email protected] • licensing partners for innovative for more information on aerospace research opportunities. • contract manufacturing following global norms Contact Senior Trade and Investment Adviser Licensing arrangements through R&D [email protected] investments in the biopharma sector for more information on automotive generate significant income. opportunities. Contact Contact Senior Trade and Investment Adviser Senior Trade and Investment Adviser [email protected] , or [email protected] Senior Trade and Investment Adviser for more information on engineering [email protected] for more opportunities. information on life sciences opportunities. Source – UKTI

www. India .Doing Business Guide .co.uk 37 INDIA

Visitors to India are advised to undertake as much market research and planning as possible prior to their visit. It would also be helpful to consider India as a long-term market, as usually more than one visit is necessary to establish appropriate contacts and gain market credibility. w w w . I n d i a . D o i n g B u s i n e s s G u i d e . c o . u k 3 9 pREpARING TO ExpORT TO INDIA T o a c T S p a a l D c a V a p i y s Y f Y c f a a a o s o o r h o h o a n p s l p s r

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Doing Business in India

Consultation and bespoke research You need to consider:

You will be able to find out much valuable • managing distribution and sales free information from carrying out desk • realistic pricing research. • marketing • protecting your intellectual property A good place to start research on India is rights the UK Trade & Investment (UKTI) pages at: www.gov.uk/government/organisa - Before appointing an agent or distributor tions/uk-trade-investment which provide you should look closely at their: detailed country and sector information. Registering on the website, which is free, • local reputation provides you with a number of benefits • financial resources such as access to business opportunities, • regional coverage sector and market reports and information • marketing ability alerts, and enables you to self-manage the information you receive. There are also many professional and legal firms, Company structure as well as private sector consultancies, which provide services to companies Foreign firms can establish liaison, branch looking to do business with India. or project offices, or form a joint venture.

The UK India Business Council (UKIBC) There are important differences between has a large amount of good quality these different options including: information on India, see www.ukibc.com and their site provides links to other useful • liaison offices cannot engage directly websites. Up-to-date information on in commercial activity, but can political and economic developments in co-ordinate marketing and business India, as well as information on aspects development of doing business there, can also be • branch offices can conduct business found in the business press and trade and repatriate profits after payment of magazines. any due taxes • project offices are similar to branch Once you have gained a clearer idea of offices, but are established for a the India market and what you want to specific, time-limited project awarded achieve, it is time to start making contact to the parent company with specialists and exploring what kind of tailored research you might need to You should get legal advice on the best make an effective entry into the market. structure for your business. See the “How to do Business in India” section later Good local advice and representation are in this guide for more detail. essential. You may find it best to appoint several agents or distributors based on their local knowledge and the area they cover.

www. India .Doing Business Guide .co.uk 41 A I D N I Doing Business in India

Help available for you • Specialist help with tackling cultural and language issues when As a minimum, you are advised to contact communicating with Indian customers the UKTI team at the British High and partners Commission in New Delhi prior to your visit to discuss your objectives and what • Advice on how to go about market help you may need. Contacts are research and the possibility of a grant included at the end of this guide. towards approved market-research projects UKTI’s team in India can provide a range of services to British-based companies • Ongoing support to help you continue wishing to grow their business in the to develop overseas trade and look at Indian market. Their services include the dealing with more sophisticated provision of market information; validated activities or markets lists of agents/potential partners, key market players or potential customers; • Information, contacts, advice, establishing the interest of such contacts mentoring and support from UKTI in working with the company; and staff in the UK and their network of arranging appointments. In addition, they posts throughout India can also organise events for you to meet contacts or promote a company and its • Support to participate in trade fairs in products/services. India

• Opportunities to participate in sector- UKTI services based trade missions and seminars

UKTI assists new and experienced • Access to major buyers, local exporters with information, help and governments and supply chains in advice on entering overseas markets India such as India. • Advice on forming international joint This service includes: ventures and partnerships

• An export health check to assess your • Exploratory visits to India company’s readiness for exporting and help develop a plan of action • Alerts to the latest and best business opportunities • Training in the requirements for trading overseas For more information on any of these services, please contact your local UKTI • Access to an experienced local International Trade Team. See: International Trade Adviser www.gov.uk/government/organisations/uk -trade-investment

Visit the Website and download the free Mobile App The UK India Business Council (UKIBC) Training Space: The Centre provides a space for companies to train new staff, or Entering the Indian market need not be hold training workshops or seminars for complex; the UKIBC offers a host of clients. The space holds up to 50 people services and facilities to accelerate your and can be divided to cater for smaller learning. workshops.

In September 2013, the UKIBC opened Benefits of using the UK India their first UK-India Business Centre in Business Centres: Gurgaon, with the Spoke Centre in Connaught Place in New Delhi. These • At the heart of a powerful peer-to- centres provide the perfect platform for peer support ecosystem the delivery of their services. • An open-plan, collaborative environment and a home-away-from- These centres are a base for the UKIBC’s home for UK SMEs new team of India-based specialists. • State-of-the-art office facilities and It also provides a world-class ‘home- full-time facility support staff to ensure from-home’ for UK businesses, especially you enjoy a seamless and hassle-free SMEs, seeking to enter or expand in India. use of the Centres • Competitively-priced services and Facilities at the UK-India Business facilities Centre in Gurgaon include: • Flexible agreements based around your needs Office Space: World-class incubation • Highly-accessible locations space for your Indian business. This • A great alternative to working out of space can be altered to create a private your hotel room workspace depending on a company’s needs. For more information on UKIBC services visit: www.ukibc.com or you can get in Meeting Space: UK companies visiting touch by emailing: [email protected] or operating in India now have access to or by calling 0800 0196 176 if in the UK, a range of meeting facilities, including the or +91 1244 537 800 if calling from India. Oval Boardroom, which is able to hold 16 people and is equipped with up-to-date audio-visual capabilities, making it ideal for Board meetings and roundtable discussions. UKIBC members receive a 10% discount when booking meeting rooms at the UK India Business Centre.

Hot-desking: There are facilities in a range of locations so you can work flexibly whilst on business trips. UKIBC members can use the hot-desking facilities in the UK India Business Centres for free, up to 50 times a year.

Event Space: The Centre is a hub for British business events and offers UK companies world-class and flexible networking space, including an exhibition space with an open-air terrace overlooking Gurgaon. www. India .Doing Business Guide .co.uk 43 Rapid Evolution

Richard McCallum, the MD of UKIBC India, tells Ian Halstead about its India strategy and the roll-out of its ambitious Business Centres programme.

As the country head of an international “I was recruited last July, and joined in trade organisation tasked with delivering August as the third employee. Now we a nationwide network of offices to attract have 15 full-time staff, and we’ll have 20 UK corporates of all sectors and sizes, you by the end of 2014. The speed of progress might expect the cares of the world to be at Gurgaon was remarkable. It was a weighing upon Richard’s shoulders. 7,200 sq ft shell when I joined, but was fitted out completely in just four months.” Instead, there’s an infectious air of energy and enthusiasm as he outlines the rapid “Then we had to find eight staff to deliver evolution of the UKIBC’s business-led our various market-entry services, which centres in India; the first of which opened wasn’t easy. We needed to identify the in Gurgaon in September 2013. right mix of expertise, of consultancy work and private sector advisory “UK Trade & Investment (UKTI) was experience, and also people who could eager that a new generation of efficient talk to, and work with, the UK companies and low-cost centres should be created who would be their clients.” worldwide, to provide what might be called a ‘home away from home’ for After joining Cathay Pacific Airways, and British companies looking to enter swiftly becoming its Area Manager for each market,” recalls Richard. Delhi and North India Richard left the world of global plcs to form an adventure “Of all the bilateral trade associations tourism business (Flying Fox) with an responsible for the Government’s top 20 ex-Army friend, which he ran for almost priority markets, the UKIBC was the first six years until the UKIBC role appeared.” to receive funding from the UKTI - for its Business Centres initiative - and the first “I was very contented, my wife and I to open a centre.” have two young children, and we were happily settled, but this opportunity was The expansion of UKIBC India, in terms too good to ignore,” admits Richard. “It of staff, resources and service levels, has gives me the chance to build something been a natural extension of the UK team, from the ground up, and to really have an as Richard explains. impact on how effectively UK companies enter the Indian market.” “In April 2013, we had just one staff member, based in a serviced office in “Much of the early work has been about Delhi. We realised we needed a local creating the systems and procedures partner, with significant experience of the which will underpin what we do, building Indian property market, to help deliver data-bases, increasing the quality and the new network, and chose Paul Dass’s depth of our market research, and of Pacific Business Centres Ltd.” course, working closely with the UK team to find potential clients and persuade them of the benefits of membership and our services.” “As we’ve been fleshing out the business “With our third Centre to open in Mumbai model, we’ve also been fine-tuning our by the end of the year we have now operational strategy, so we’ve learned truly established a network of UK lessons from how Gurgaon was set up, India Business Centres across India, used that to inform how we fitted out demonstrating that we have both a Bangalore, and then we’ll use feedback sustainable business model and a solid from tenants in both locations before the foundation for growth. The range of third centre opens in Mumbai.” services we provide will have expanded, and our sector policy work will also have ”We’ve learned an enormous amount been strengthened.” about what our users prefer; for example, they want private ‘cabin’ space rather “Probably the most important single than open-plan layouts, so we’ll have objective though is to now roll out four about 30 cabins in Bangalore and a dozen more centres by 2017.” in Gurgaon.”

Richard and his colleagues also carried What nExt? For more information out a pilot programme with UKTI, to assess on the UK India Business Centres how effectively they could turn-round email [email protected] enquiries from different sectors, starting with healthcare and retail, then moving on to UKIBC’s other target sectors, which will be completed in December.

“We’re also creating a directory of service providers in India, so members can easily find people and organisations with specialist knowledge and technical expertise we cannot provide. It’s taken several months to research, but the first edition is ready to print. Future editions will go out online, so we can get feedback from clients about the service.”

“At the same time, we’re compiling a database of all UK companies operating in India, which so far includes over 500 companies. Looking ahead, we’ll focus Richard McCallum, MD, UKIBC India on further refining our research services, greeting Bhupinder Singh Hooda, deepening our relationships with our Chief Minister of Haryana at the Gurgaon existing partners in India, such as the Business Centre. British Business Groups, and building new ones.” INDIA In India, each state resembles a separate country, often with its own language, cultural practices and preferences, and in 2014, there were between 50 and 60 cities with a population over one million. w w w . I n d i a . D o i n g B u s i n e s s G u i d e . c o . u k 4 7 HOW TO DO BUSINESS IN INDIA A I D N I

How to do business in India Gateways/locations – key areas for business What companies should consider when doing business It is perhaps more accurate to describe India as a collection of linked markets The Indian balance of payments crisis in rather than simply one large market. This is the early 1990s was the spur for a series important to appreciate because successful of far-reaching economic reforms. These business in India is best achieved by reforms have transformed the Indian having a series of regional business plans economy and helped deliver average in place. Ideally, these should address growth of some 4.7% a year over the last the distinctiveness of India’s regions, the five years. This growth has been under - challenges they pose and the actual pinned by increasing private sector activity opportunities they present for your firm. in services and manufacturing, particularly in Business Process Outsourcing (BPO) Accessing those opportunities will, activities and the IT, bio-technology, amongst other things, require a coherent pharmaceutical and automotive sectors. strategy for tackling the linguistic and cultural differences, varying customer There is a danger that the impressive preferences and expectations and the economic growth rates enjoyed by India distribution requirements particular to over recent years, required to help each region. successfully absorb the new entrants into the labour market, will stall without At present, approximately 30% of India’s further reform. Reducing barriers to trade population of 1.2 billion live in some 200 and investment is key, but tackling the major towns and cities, the remainder are problems posed by corruption, excessive classed as rural dwellers. Based on the bureaucracy and poor infrastructure are Indian government’s latest official five- important challenges ahead. yearly census (2011), metropolitan populations then were: Mumbai (18.4 Reforms to the tightly regulated million), Kolkata (14.1 million), New Delhi employment market will also be needed (16.3 million), Chennai (8.7 million), if the economy is to generate enough Bangalore (8.5 million), Hyderabad (7.7 jobs to readily absorb the new labour million), Ahmedabad (6.3 million) and market entrants. Pune (5 million). UKTI is represented in each of these major conurbations.

The significant distances separating these cities is compounded by a creaking transport infrastructure and the challenges these pose for effective supply and distribution should not be underestimated. See: www.census2011.co.in/city.php

Source – Indian Census 2011

Visit the Website and download the free Mobile App Doing Business in India

India’s regions Successful brand recognition in one region does not automatically lead to recognition In India, each state resembles a separate outside that area. As each of India’s country, often with its own language, regions may be similar in size both by cultural practices and preferences, and in population and land mass to the UK, 2014, there were between 50 and 60 cities this leads to the potential of a more with a population over one million. manageable market entry strategy, particularly for SMEs. Regional plans and good local research are needed for this market. A good local Individual regions therefore offer a defined representative will help you navigate the geographical perspective of what can business environment and build important otherwise be a vast and intimidating relationships. market. Most major cities are within the constraints of a single region and so their It may be best to appoint a series of agents politically-driven economic direction can be or distributors based on their local reach more easily determined. As areas of large and knowledge. Make sure you carry out population, the size of the client base for comprehensive research and checks either consumer or corporate markets before appointing any agent or distributor. supports a sustainable business model – infrastructure, physical and business Market entry and start-up considerations services are relatively well established. The key factors to consider when drawing- up a business plan for tackling India For all these reasons, for companies include managing distribution and sales making a market entry and even for channels, labelling and documentation companies who have a presence in conformity, realistic pricing and marketing another region of India, adopting a regional options and ensuring protection of perspective offers structure to the intellectual property rights. modelling of their development strategy. It is worth noting too, that language, caste As mentioned above, consider approaching and religion remain major influences over India’s markets on a regional basis. Issues social and political organisation in India. relating to law, taxation, product quality and These differences matter and vary from government procurement are certainly region-to-region. Sound local advice and national. However, what is more relevant assistance will be crucial and good local to business is the identification of sources representatives essential. You may find that of raw materials, supply chain and clients, it is best to appoint a series of agents or that can be most efficiently joined through a distributors based on their local reach and company’s manufacturing and sales bases impact rather than one who might not be and networks. able to adequately cover more than one region. For companies who are able to define a client base, either consumer or corporate, within a region, it is important to note that marketing activity to raise client awareness may be localised.

www. India .Doing Business Guide .co.uk 49 A I D N I Doing Business in India

As elsewhere, before appointing an agent Customs and regulations or distributor it is important to undertake a thorough evaluation exercise. Look India's current regulations are guided by closely at their local business reputation the Export Import Policy of 2012-2017. and industry standing, their financial Imports are permitted in most cases with - resources and credit worthiness, regional out a license but exceptions exist where coverage and marketing ability. A good, items are imported only under license or local representative will be keen to where imports are allowed only through help you grow your business and have a government-owned entity. the resources available to do so. This is particularly important in terms of Customs duties are levied on imports of warehousing and distribution. goods into India. This is governed by the Customs Act 1962 and the Customs Tariff In recent years, firms specialising in Act 1975. The Harmonised System for distribution and logistics have expanded customs classifications is used and their business across India considerably customs duty on imports comprises of and there are now many clearing and the following elements: forwarding agents to choose from. Basic customs duty – levied as either For firms who wish to establish a deeper business operation in India, several options i) a specific rate based, by unit, on the are available, namely, creating liaison, item, or more commonly, branch or project offices or establishing ii) ad-valorem, based on the assessable a joint venture business. There are key value. differences between what activities these entities are allowed to undertake. Additional customs duty – levied on the In summary, liaison offices cannot engage assessed value of goods plus basic directly in commercial activity in India. customs duty. Goods that fall into this category generally tend to have similar, Such offices primarily exist to co-ordinate locally-manufactured competitors. This marketing and business development duty helps protect domestic industry from functions. A branch office is allowed to cheap imports. conduct business in India and to repatriate profits to the parent company after Special additional customs duty – levied payment of any due taxes. A project office on all items. Currently at the rate of 4% is a similar entity but usually established of the basic and the excise duty on all for the purpose of undertaking a specific, imports. time-limited project awarded to the parent company. Competent legal advice should Anti-dumping duty – levied, from time- be sought when considering which is the to-time, on specified goods imported from most appropriate for your business. specified countries.

Customs education cess – Currently levied at the rate of 3% of basic customs duty and additional customs duty.

Visit the Website and download the free Mobile App In addition, a 1% customs handling fee is Indian customs and central excise laws imposed on all imports. This is in addition contain the provision of advance tax rulings to the applied customs duty. to guide investors and exporters to India on tax liability in India, and on the customs Indian customs regulations allow for the and excise duty implications on various temporary import of goods into India. For transactions. The provisions enable goods that are imported for a temporary manufacturers and importers to obtain period and exported out of India a in advance a binding ruling on issues drawback of part of the customs duty is which might arise in determining their tax possible. In addition, General Exemption liabilities. However, there is no mechanism 14 of the Customs Tariff allows, subject to to administer this provision. conditions, the import of goods for use or display at exhibitions and trade fairs. The Income Tax law provides for deducting The Indian Central Board of Excise and tax before payment of various types of Customs provides information on Indian income including salaries, dividends, customs tariffs. See: interest on securities, insurance www.cbec.gov.in/cae1-english.htm commissions, payments to contractors and sub-contractors and rental income India adheres to the Customs Valuation from land or buildings. This is called Withholding Tax. Withholding taxes are Agreement of the multilateral trade offset against gross tax liability. Tax is negotiations held under the Tokyo GATT also deducted at source on payments round. Import duties in India included both to non-residents/foreigners. Different specific duties (i.e. rates specified without thresholds and rates apply depending on reference to value of the imported goods) the type on income. Rates of withholding and ad valorem (i.e. rates specified as tax are specified in the annual Finance Act. a percent of the value of the imported goods). Ad valorem duties are gradually India has agreed double taxation replacing specific duties. avoidance treaties with several countries, including the UK, that specifies withholding There has been a consistent decline in the tax rates applicable to certain types of import tariff over the past few years. The outbound payments. peak customs duty on non-agricultural goods was reduced to 15% from 20% in 2006. The customs duties on selected capital goods and parts has been reduced to below 15%, to 10% in some cases and to 5% in some others.

India's legislative and administrative procedure on customs valuation are consistent with the GATT customs valuation code and custom tariffs are levied on the CIF value of imports or the transaction value of the goods. Thus import duty is levied on the price that the buyer pays to the seller. For the purpose of valuation of imported goods, additional costs and services (such as royalties, licence fees or any amount paid by the buyer as a condition of sale of goods) the value of which is not included in the transaction value may be included. www. India .Doing Business Guide .co.uk 51 thREE things you nEEd to knoW about EntERing india.

In September 2013, the UKIBC unveiled its Launchpad market entry service to help UK companies and organisations enter India. Tushar Chaudhary, who heads the initiative and also leads its client relations activities, discusses what UK companies need to know about entering India and outlines the first year's progress.

We were confident that the UKIBC - backed by UK Trade & Investment (UKTI) - had a strong brand in the UK, and that there was a need for such a bespoke initiative around market entry.

avoid onERous and long tERm contRacts

The Launchpad concept was based on two core elements; to provide a low-risk “The Launchpad concept and low-cost market-entry model, and to was based on two core remove all the time-consuming hassle - elements; to provide a such as company incorporation, hiring low-risk and low-cost staff, understanding local tax and legal market-entry model, and issues - so clients could concentrate on to remove all the time consuming hassle - so their core business. clients could concentrate on their core business.” Both aspects have proved very popular. It is a low cost service and more importantly, clients know in advance how much their first-year's market entry strategy will cost, and because the service is tailored to their specific needs, they receive advice and guidance which they could not gain via generic market research or online platforms.

The beauty of Launchpad is that it can be applied to almost any sector and any size of company. We have, for example, clients from Higher and Further Education, from Manufacturing, and from Infrastructure all using the service. Find thE Right pEoplE to In turn, the client and their consultant are WoRk FoR you supported by a strong and sophisticated eco-system; including UKIBC members The key to its success has been the in India, the British Business Groups, quality of Launchpad consultants, which UKTI, and such national trade bodies UKIBC have recruited to spend that as the Federation of Indian Chambers crucial first year working with each client. of Commerce & Industry and the We work with specialist HR agencies to Confederation of Indian Industry. identify potential specialists, according to the sector in which the client works, and typically, we'll interview four or five before assEss thE indian maRkEt’s making our final selection. potEntial FoR youR businEss

In each case, they have to demonstrate In the coming year, we expect demand the correct skill-set, good local contacts for Launchpad to continue to increase. in India and between 10 and 15 years’ I think the mind-set among UK companies experience in the target sector. Such has evolved from 'Why India?' to 'How knowledge allows them to both take India?', and over the coming months and critical decisions, and act as brand years we are going to see a lot more UK ambassadors for their clients in India. companies active in the market.

The client-consultant relationship is very India's potential as a market and a flexible, so they might work on specialist trading partner is well understood, and market research activities, identify the new government has stressed its potential partners, distributors and desire to make the country a global hub suppliers, gather market data, or for international business, across all discuss such key issues as branding and sectors. positioning of the company's products or services. I am confident UK companies will be a key driver in the next phase of India's Feedback from our UK clients has development, attracted by new business confirmed our belief that there is opportunities, the size of our domestic no substitute for having a specialist market, the abundant availability of skills, consultant on the ground, to represent and the aspirations of our ever-growing your business as it looks to enter the middle class. Indian market.

I and my colleagues in the UKIBC also What nExt? manage both the performance of each To find out more about UKIBC’s market consultant, and their market-entry entry platform Launchpad, email Tushar project, to ensure they are achieving at [email protected] or call the client's objectives. direct on +91 124 453 7808

NOTE: Launchpad® is a registered trademark of the China Britain Business Council (CBBC), who have granted sole permission to UKIBC for its use in relation to India A I D N I Doing Business in India

Tax rates applicable in India under the Tariffs India/UK DTA are as follows: Despite significant reductions in import duty 1. Dividends other than those exempted rates since the early 1990s, tariff rates in under the Indian Income Tax Act 15% – India continue to be comparatively high – not exceeding 15% of the gross from a peak rate of 350% in 1991 to 150% amount of dividend. in 2010 – and the current average rate of 10% masks considerable differences. 2. Interest: if paid to a bank, not to exceed High tariff levels may impact upon your 10% of the gross amount of the competitiveness initially but tariffs remain interest; if paid to others, not to exceed on a downward trend. 15% of the gross amount of the interest . Furthermore, India's commitment to the 3. Royalties and fees for technical WTO and its stated desire to tackle IPR services would be taxable in the enforcement are encouraging signs that country of source at the following rates: the market for foreign goods and services will continue to grow. • In cases where rental of equipment and services is provided along with You can find more about import tariffs in know-how and technical fees, 10% the EU’s Market Access Database (MADB): (not to exceed 10% of the gross http://madb.europa.eu/madb/indexPubli.htm amount of such royalties and fees for technical services). Documentation Any other case: Importers are required to submit to • During the first five years of Customs an Import Declaration noting agreement, if the payer is government the value of the imported goods. This or a specified organisation 15%, and in needs to be accompanied by an Invoice other cases 20%. (Ex-Factory), a Freight Certificate and all Insurance Certificates. If an Import • Subsequent years, in all cases 15%. Licence is required, that too will also need to accompany the documentation Further, income of government and certain submitted to Customs. institutions will be exempt from taxation in the country of source. The Income Tax law Although Indian Customs now operate also provides a system of advance rulings 24 hours a day, cargo clearances can be to non-residents, enabling them to obtain subject to delays and such delays lead, of in advance of any actual transactions a course, to increased demurrage charges. binding ruling on issues which could arise in determining their tax liabilities.

Visit the Website and download the free Mobile App Labelling and packaging regulations It is important to remember that consign - ments to India should be strongly packed. Labelling requirements are an important Packages may receive heavy handling element to consider when exporting to and be left in the open air for longer than India. All containers and packages must anticipated. carry appropriate information depending upon the consignment. Indian Customs generally ensure that imported items have Standards and technical regulation the legally required information before these are allowed to enter the local retail The Bureau of Indian Standards (BIS) is market. responsible for the development of national standards. These national standards are The Ministry of Commerce issued a formal generally in-line with international norms Notification in November 2000 which stated and most are harmonised with ISO that all pre-packaged commodities, standards. intended for direct retail sale, imported into India must carry the following declarations However, imports of some 109 products on the label: are subject to compliance with specified Indian quality standards. To remain • The name and address of the compliant with the law, manufacturers of registered importer these products must obtain certification • The generic or common name of the from the Bureau of Indian Standards commodity packed for import before exporting such goods to India. • Net quantity in terms of standard unit of weights and measurement (all units The list includes: • of weight and measurements to be in metric) • food preservatives and additives • The month and year of packaging in • milk powder which the item is manufactured, • certain electrical appliances packed or imported • some types of gas cylinders • The maximum retail sales price (MRP) • cement at which the goods, in packaged form, • certain batteries may be sold to the end consumer. The MRP is meant to include all taxes and These products must be tested and all charges related to freight certified by BIS in India although BIS does forwarding, re-packing, advertising, offer pre-certification subject to production commission payable to dealers etc. inspections. For full details of the 109 products and the procedure for applying These declarations may be printed on the for BIS quality certification please visit the package in English or Hindi. Printing on a BIS website at: www.bis.org.in label securely affixed to the package or on an additional wrapper containing the imported package is also permitted. Compliance of these requirements needs to be ensured before consignments are cleared by Customs in India. Slightly different arrangements apply to pre-pack - aged commodities such as raw materials or components that need to undergo further processing before they are sold to consumers.

www. India .Doing Business Guide .co.uk 55 A I D N I Doing Business in India

Intellectual Property Rights As per India's TRIPS obligation, the Patents (Amendment) Act 2005 strength - You must register your intellectual property ened pre-grant opposition procedures. in India for protection and to guard against It made a provision for hearing at the potential infringement. See the FCO’s UK pre-grant opposition stage in the rules. Intellectual Property India pages at: It also extended the timeline for pre-grant www.gov.uk/government/publications/intel - opposition to six months. An important lectual-property-toolkit provision of the Act is on compulsory licensing (CL). LDCs with no, or insufficient Registration of patents and trademarks pharmaceutical manufacturing capacities can take months and sometimes years, can import patented drugs from India due to backlogs at IP Offices and delays under Paragraph 6 mechanism provided in court proceedings. You should plan in the Doha Ministerial Declaration without well ahead. issuing a CL to an Indian firm. Importing countries can do so by authorising or India is a signatory to the Agreement on notifying its requirements. Trade-Related Intellectual Property Rights (TRIPS). The TRIPS lays down minimum Trademarks – Trademarks have been standards for protection and enforcement defined as any sign, or any combination of intellectual property rights (IPR) in WTO of signs capable of distinguishing goods Member countries which are required to or services of one undertaking from that promote effective and adequate protection of other undertakings. Such distinguishing of intellectual property rights with a view to marks constitute protectable subject reducing distortions and impediments to matter under the provisions of the TRIPS international trade. The obligations under Agreement. Trademarks, once registered, the TRIPS Agreement relate to provision are valid for seven years. Stringent of minimum standard of protection within penalties are imposed for falsifying a the member countries legal systems and trademark or selling goods to which a practices. IPR in India is well established false trademark is applied. There is at all levels – statutory, administrative, no restriction on use of foreign-owned and judicial – and covers the key areas trademarks for goods sold in India. mentioned below. A new Trademarks Act was approved by Patents – Following TRIPS, the basic Parliament in 1999 replacing the Trade obligation in the area of patents is that, and Merchandised Marks Act of 1958, inventions in all branches of technology and provided a new basis for protection whether products or processes are of trademarks in India. The new act patentable if these meet the three tests provided statutory protection to service of being new, involve an inventive step marks, and simplified the definition of and are capable of an industrial application. what constitutes an infringement of a The minimum term of protection is 20 years registered trademark/service mark. It also counted from the date of filing. increased the duration of registration and its subsequent registration from seven to ten years.

Visit the Website and download the free Mobile App Copyright – Copyright is the legal right Geographical Indications – are defined granted to an author, composer, playwright, as indications which identify a good as publisher, or distributor to exclusive originating in the territory of a member, publication, production, sale, or distribution or a region or locality in that territory, of a literary, musical, dramatic, or artistic where a given quality, reputation or other work. The Indian Copyright Act is compliant characteristic of the good is essentially with most international conventions and attributable to its geographic origin. treaties in the field of copyrights. India is a member of the World Intellectual Property The TRIPS Agreement contains a general Organisation (WIPO), the Berne Union for obligation that parties shall provide the Protection of Literary and Artistic Works, legal means for interested parties to the Nairobi Treaty of the Olympic Symbol prevent the use of any means in the and the Universal Copyright Convention designation or presentation of a good (UCC). This means that any person that indicates or suggests that the good that enjoys a copyright in any of these in question originates in a geographical convention countries automatically gets area other than the true place of origin in statutory copyright protection in India. a manner which misleads the public as to the geographical origin of the good. Though India is not a member of the Rome Convention of 1961, the Copyright There is no obligation under the agreement Act, 1957 is fully compliant with the Rome to protect geographical indications, which Convention provisions. are not protected in their country, or origin or which have fallen into disuse in that India's copyright law as laid down in the country. A new law for the protection of Copyright Act of 1957 was replaced by geographical indications, namely the the Copyright (Amendment) Act of 1999. Geographical Indications of Goods The act vests copyright in the authors on (Registration and the Protection) Act, creation of their works and require no 1999 was passed by the Parliament. registration. Registration provides prima facie evidence of a copyright's validity and is advisable. The act covers computer programs, satellite broadcasting and digital technology. The act provides for copyright enforcement. A person whose copyright is infringed may sue for civil relief, and may even institute criminal proceedings for infringement in certain cases.

The Government has taken some measures over the past two years to strengthen and streamline the enforcement of copyrights. These include establishment of a Copyright Enforcement Advisory Council and special policy cells to deal with cases relating to violation of copyrights.

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Doing Business in India

Industrial Design – Industrial Design is If faced with infringement or piracy you an applied art whereby the aesthetics and should engage a local legal practitioner usability of products may be improved. who understands the local context and Design aspects specified by the Industrial has experience of initiating appropriate Designer may include the overall shape civil or criminal proceedings. of the object, the location of details with respect to one another, colours, texture.

Obligations on industrial designs are that independently created designs that are new or original shall be protected. Individual governments have been given the option to exclude from protection, designs dictated by technical or functional considerations, as against aesthetic consideration, which constitutes the coverage of industrial designs. The right accruing to the right holder is the right to prevent third parties not having his consent from making, selling or importing articles being or embodying a design, which is a copy or substantially a copy of the protected design when such acts are undertaken for commercial purposes. The duration of protection is to be not less than ten years. A new designs law repealing and replacing the Designs Act, 1911 was passed in 2000.

IP rights are territorial, that is they only give protection in the countries where they are granted or registered. If you are thinking about trading internationally then you should consider registering your IP rights abroad.

An advantage for UK business operating in India is that the legal system is based on common law, as in the UK, so the fundamental judicial processes are similar.

www. India .Doing Business Guide .co.uk 59 INDIA

While the universal language of a smile and gracious nod may result in an instant warmth in India, the most common social courtesy is greeting with hands folded as in a prayer, which is known as Namaste. w w w . I n d i a . D o i n g B u s i n e s s G u i d e . c o . u k 6 1 BUSINESS ETIqUETTE, LANGUAGE & CULTURE A I D N I Doing Business in India

Business etiquette, language & culture Translation and interpreter services There is no real need for an interpreter While the universal language of a smile and a translation service as English is and gracious nod may result in an instant widely spoken in all circles. However, warmth in India, the most common social in cases of difficulty, there is always courtesy is greeting with hands folded as someone readily available to assist. in a prayer, which is known as Namaste. Women should generally be greeted with folded hands; shaking hands, except in What are the challenges? westernised circles, should be avoided. However, when men greet each other, Overview they usually shake hands. There is a danger that the impressive Etiquette requires the use of the right economic growth rates enjoyed by India hand when giving or receiving. It is a over recent years and required to help prevalent business practice to exchange successfully absorb the new entrants into visiting cards. the labour market will stall without further reform. Reducing barriers to trade and In large cities, business meetings and investment is key, but tackling the entertainment are conducted as in problems posed by corruption, excessive western countries. However, although bureaucracy and poor infrastructure are Indians are known for their hospitality important challenges ahead. Reforms to towards strangers, it is not customary the tightly regulated employment market for business associates to be entertained will also be needed if the economy is to at home. generate enough jobs to readily absorb the new labour market entrants. Women business travellers As mentioned earlier, despite significant Women in the business community in reductions in import duty rates since the India are greeted with a high degree of early 1990s, tariff rates in India continue respect. There is no discrimination and to be comparatively high – from a peak they are free to carry on their day to rate of 350% in 1991 to 150% in 2010 – day business activities. and the current average rate of 10% masks considerable differences. High Modes of address tariff levels may impact upon your competitiveness initially but tariffs Business and official contacts are remain on a downward trend. addressed as Mr/ Mrs/Ms or Sri/Smt (Srimati) by surname. Superiors are Furthermore, India's commitment to the often spoken to as "sir" or "madam". WTO and its stated desire to tackle IPR Use of the first name is not common. enforcement are encouraging signs that Business superiors and those senior the market for foreign goods and services in age are almost always addressed will continue to grow. formally.

Visit the Website and download the free Mobile App Distribution and logistics This is particularly important in terms of warehousing and distribution. Successful business in India is best achieved by having a series of regional The majority of India’s population are business plans in place. Ideally, these rural dwellers and consumer research should address the distinctiveness of suggests that the market for goods and India’s regions, the challenges they services in rural India is growing as pose and the actual opportunities they consumption patterns change and present for your firm. Accessing those disposable incomes rise. Increased media opportunities will, amongst other things, penetration, particularly by television, of require a coherent strategy for tackling rural areas has helped drive this change the linguistic and cultural differences, by stimulating demand – demands that varying customer preferences and simply did not exist 15 to 20 years ago. expectations and the distribution However, do not underestimate the requirements particular to each region. challenges of serving these rural consumers. Poor infrastructure poses The key factors to consider when real distribution challenges. drawing-up a business plan for tackling India include managing distribution With some 500 million people under and sales channels, labelling and the age of 25, India’s growing population documentation conformity, realistic pricing appears to present limitless opportunities and marketing options and ensuring for foreign firms. However, it is important protection of intellectual property rights. to be realistic about the scale of the actual opportunities that exist for your As mentioned above, consider approaching product or service. Indian consumers India’s markets on a regional basis. It is are very price sensitive and while some worth noting that language, caste and consumers appreciate the quality v cost religion remain major influences over trade-off, many happily sacrifice quality social and political organisation in India. for competitive pricing. Simply switching These differences matter and one region products and pricing strategies from is not very much like another. Focus on another market are highly unlikely to work one area or region at a time to see what in India. Detailed market research will be works and what doesn’t. Sound local required to ensure that your goods, advice and assistance will be crucial and including packaging and marketing, are good local representatives essential. You adapted to local preferences and tastes. may find that it is best to appoint a series A good local representative will therefore of agents or distributors based on their be an invaluable resource. local reach and impact rather than one who might not be able to adequately cover more than one region.

Before appointing an agent or distributor it is important to undertake a thorough evaluation exercise. Look closely at your potential partner’s local business reputation and industry standing, its financial resources and credit worthiness, regional coverage and marketing ability. A good, local representative will be keen to help you grow your business and have the resources available to do so.

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The Art of Export

Choosing a great export training partner can really help your company take off in the export trade! We can help develop new ideas and find ways to drive down costs and produce sustainable improvements in your export business.

Our main aim is to help you achieve your export and international trade goals. If you do well, we do well.

THE H Join us today T E A A R • T Call: +44(0)1733 404 400

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Regulatory transparency Pricing

Politicians, bureaucrats and law enforcement India is a price competitive market. officials often wield significant discre - Government contracts are awarded to tionary power and notable abuses have the lowest bidder who meets the technical been brought to light. Several high-profile specifications. Consumers often prefer prosecutions in recent years have lower prices to quality or durability. helped highlight that the legal framework for fighting corruption exists although enforcement is often weak and responses Holidays vary from state-to-state. India has seven major religions and many minor ones, plus six main ethnic groups. The previous Indian Prime Minister, As a result there are countless holidays Dr Manmohan Singh (22 May 2004-21 which change depending on the year. May 2014) targeted corruption as a Plan your visit carefully so it doesn’t fall barrier to India’s efforts to 'march ahead within a holiday period. as a nation' and the Indian Government has regularly blacklisted companies known to offer bribes from bidding for Other challenges defence contracts. It is not yet known what policy Narendra Damodardas Modi, Other challenges include: the Prime Minister from 21 May 2014, will follow. • barriers to trade and investment in some sectors resulting from Corruption is well entrenched in India regulatory constraints, local sourcing and pervades many aspects of daily life. requirements, and import tariffs Corruption is often cited as a barrier to • protecting your Intellectual Property (IP) the effective development of the private • risk of bureaucratic delays sector and poses business risks that • land acquisition can be difficult require pro-active management in the • risk of bribery and corruption form of regular due diligence exercises • access to the right skills in the local and up-to-date risk strategies. workforce Procurement practices often lack • poor infrastructure, including transparency and are usually coupled distribution and logistics as much of with a significant bureaucratic burden. India remains rural These risks require careful management. • weather extremes with extremely hot weather in summer and wet weather For further information on key security in the monsoon season can affect and political risks which UK businesses business may face when operating in India, visit Overseas Business (formerly Overseas Security Information for Business, OSIB) page at: www.gov.uk/government/ collections/overseas-business-risk

www. India .Doing Business Guide .co.uk 65 A I D N I Doing Business in India

How to invest in India Entry requirements

Bilateral investment treaty Visas

India has a bilateral investment treaty All visitors must have a valid passport and with the UK which makes provision for the visa. Business visas must have a validity settlement of disputes between investors of six months to one year or more with of the contracting parties through single or multiple entries. However, the negotiation, conciliation and arbitration. period of stay in India (for each visit) India is also a party to the convention under this category is limited to six establishing the Multilateral Investment months only. Guarantee Agency (MIGA), which provides for settlement of disputes The validity of the visa begins from the between state parties to the convention date of issue by the High Commission of and MIGA through negotiation, India and not from the date of travel on conciliation and arbitration. your application form.

India has authorised automatic FDI Information about business visas can be approvals in many sectors. Foreign found at: investors do not generally need government licenses or approvals and • www.hcilondon.in/visa.php simply notify the Reserve Bank of India • www.indiavisaheadoffice.co.uk of their investments. However, exact rules • www.gov.uk/foreign-travel-advice/india vary from industry to industry and more details can be found at: Time taken to issue visas varies, but is http://dipp.nic.in/english/default.aspx normally carried out with ten working days.

Sanctions and Embargoes Travel advice Some countries may be subject to export restrictions due to sanctions and If you’re travelling to India for business, embargoes placed on them by the UN or check the Foreign and Commonwealth EU. Exporting companies are responsible Office (FCO) page: www.gov.uk/foreign- for checking that their goods can be travel-advice/india beforehand to help you exported and that they are using the prepare for your visit and to stay safe and correct licences. secure while you are there.

Further information is available on the Department for Business, Innovation & Skills (BIS) pages at: www.gov.uk/government/organisations/ department-for-business-innovation-skills

Visit the Website and download the free Mobile App Leadership with Trust

In the UK for over 100 years

Over 50,000 people across the country

19 companies in over 40 towns and cities

● Automotive ● Steel ● IT services ● Beverages ● Telecoms ● Chemicals ● Technology ● Hotels ● Financial services

At the heart of the UK

www.uk.tata.com AT THE HEART OF THE UK

ABOUT TATA TATA IN THE UK Tata, founded in India in 1868, is emerging as Tata supports over 50,000 British jobs in one of the world’s most dynamic and trusted over 40 towns and cities across the country. business groups. Combining established Since 2000 we have invested £19.4bn into ethical values with proven business UK businesses, making us one of the UK’s performance, Tata has a heritage of deep biggest manufacturing employer and foreign social commitment that has earned the trust investor. and respect of its stakeholders. But our commitment to the UK has even Tata companies include some well-known deeper foundations. brands in the UK, among them: Tetley Tea, Tata Ltd was first registered in the UK in Tata Steel Europe, Jaguar and Land Rover and 1907 to help develop the European interests Tata Consultancy Services (TCS). In addition, of Tata Sons, the holding company. Since Tata Communications, Tata Chemicals Europe then, Tata Ltd has become responsible for (formerly Brunner Mond), Tata Motors, and Taj representing an expanding portfolio of Hotels are all significant players in their fields. European companies and supporting the Five core values — integrity, understanding, development of Tata businesses in the UK excellence, unity and responsibility — are and across Europe. woven into the fabric of Tata and its brands We believe in giving back to the and are fundamental to its success around communities we operate in, so Tata has the globe. made contributions not only to UK industrial infrastructure and job creation, but also in education, skills and public health. Helping British companies Promoting Skills Development do business in India Tata is working with the UK Business Tata is also supporting British business by India Council (UKIBC) to establish skills facilitating access to the Indian market. We development centres across India. The aim are currently helping both SMEs and some of the initiative is to help create a well-trained of Britain’s most recognised brands gain and employable workforce which will attract access to the country’s growing economy further private sector investment in India. particularly in high-potential sectors such as The skills development centres will deliver advanced technologies and retail. skills, enterprise and employability training, Recently we have been working closely as well as work placements, across the with UK Trade & Investment (UKTI) to open country. The first centres have now opened opportunities for UK SME’s through the Tata/ in Odisha and Mumbai. The initiative will UKTI Mentoring and Partnership Programme also test and evaluate a range of innovative to India. The programme provides support for approaches to the development of skills UK companies to visit Tata companies in India and employability, particularly pioneering and take part in a week long course at the e-learning approaches that will be rolled out Tata Management Training Centre in Pune. to skills centres, schools and homes across In October 2013, 20 British businesses the country in the future. were selected to take place in the pilot Tata Steel, TCS and several other Tata programme. The visit focused on three companies, in addition to the Tata Trusts, are high-tech sectors: next-gen software involved in delivering this initiative. industry, mobile and digital networks and green power / sustainable energy. The businesses met senior executives from Tata Well established in both economies Companies, who provided help with their The relationship between the UK and India is business development plans, with a view to flourishing. The UK is the third largest investor growing their business in India over the next in India, while India is the fifth largest in the 12-18 months. UK. Tata’s firmly established position in both The programme is helping UK companies economies makes us ideally positioned to increase their understanding of the Indian take advantage of new market opportunities business culture and emerging areas of and synergies. technology development. It also facilitates the creation of partnerships and networks in the Indian market. undERstanding thE indian maRkEt

Rohit Singh, who heads UK India Business Council’s market entry & research team in India, explains his work .

Enquiries come via many routes, through the business development unit in our London office, in person, via our web-site, phone calls or e-mails, or through personal contact between our specialist sector leads and companies in the UK and India.

Since the first UKIBC India office opened in Gurgaon last year, we have seen a surge in enquiries, with retail generating the most, followed by advanced engineering, healthcare, and skills & education. Typically, we receive between 20 to 30 enquiries every month, spread across all our core strategic sectors from Infrastructure to ICT.

The range of topics is broad, but many involve companies trying to determine potential demand for their products or services in India, to discover the right partners, distributors, importers and agents, and to understand the compliance We are here to help UK-based companies and regulatory framework. and organisations learn more about India; which might involve researching market Some enquiries concern India in general, opportunities in a particular sector, but there is a greater focus on the key identifying potential partners, or providing geographic clusters in the North (Delhi), information about such issues as options West (Mumbai) and South (Bangalore). for market entry, business set-up One of the most common enquiries is requirements, taxes and regulations. from UK companies looking to be introduced to Indian companies or individuals who they think can help them, and such ‘introductions’ are a significant element of activity for our market entry sector advisers. casE study: metalista

Enquiries came forward consistently Manchester-based metals dealer Farhan during the lengthy election campaign, Ishtiaq turned to UKIBC, when his Metalista but it was noticeable that many venture was looking for potential clients in companies delayed their decision-making India. until the outcome was clear. “I started trading in April 2012, buying Now we have a strong, stable and up ferrous scrap metal locally, melting it non-coalition government in place, down, then sending it in containers to we expect a surge in enquiries from the customers in Pakistan and Bangladesh,” UK, and an upward trend in business he explained. sentiment. “Turnover will be over £3m this year, so it Our services are available to both UKIBC was a good time to look for new markets, members and non-members, although because prices are so volatile. I met Steve the former do receive a 10% discount. Toogood, from the UKIBC, at an event in All our work is precisely tailored to the Manchester, who explained what the re - requirements of individual clients, and search and market-entry people could do we always cost the time required for for me. our advisers before each project starts, so there are no surprises as the work “He convinced me, I signed up, and proceeds. We always find too that our the next thing, I was talking to eight new charges are very competitive, when companies in India, thanks to all the compared to the consulting industry. introductions and information I received. By myself, I just wouldn’t have known We are already able to offer pan-India where to start. services, but as the UKIBC extends its network of business centres, to Bangalore and then to Mumbai, our local reach and knowledge will be enhanced, as specialist advisers will be based in each new What nExt? location. Rohit Singh Head of Market Entry & Research

dl :+91 (0) 124 453 7800 or 461-3050 m: +91 (0) 882 681 9955 E: [email protected] Resources:

Contacts

UK Trade & Investment Enquiry Service UK Trade & Investment Ahmedabad

Tel: +44 (0)20 7215 8000 British Trade Office Email: [email protected] 404 Kaivanna Near Ambawadi Circle Contact the UKTI team in India for more Ahmedabad information and advice on opportunities Panchawati 380 006 for doing business in India: India Email: [email protected] UK Trade & Investment Delhi Enquiries: +91 (79) 2646 7138

British High Commission Shantipath UK Trade & Investment Pune New Delhi Chanakyapuri 110021 British Trade Office India 5th Floor, 505 B-Wing MCCIA Trade Tower Email: [email protected] International Convention Centre Complex Enquiries: +91 (11) 2419 2100 403 - A, Senapati Bapat Road Pune 411 016 UK Trade & Investment Mumbai India

British Deputy High Commission Email: [email protected] 11th floor, Naman Chambers Enquiries: +91 (20) 2563 1580 C/32, G Block, Bandra Kurla Complex Mumbai Bandra (E) 400 051 UK Trade & Investment Bangalore India British Deputy High Commission Email: [email protected] Prestige Takt Enquiries: +91 (22) 6650 2222 23 Kasturba Road Cross Bangalore 560001 India

Email: [email protected] Enquiries: +91 (80) 22100200

Visit the Website and download the free Mobile App UK Trade & Investment Chennai UK OFFICES:

British Deputy High Commission LONDON - HEAD OFFICE 20 Anderson Road Chennai UK India Business Council 600 006 12th Floor, Millbank Tower India 21-24 Millbank London Email: [email protected] SW1P 4QP Enquiries: +91 (44) 42192151 United Kingdom

Email: [email protected] UK Trade & Investment Hyderabad Tel: +44 (0) 207 592 3040

British Deputy High Commission NORTH WEST REGIONAL OFFICE 2nd Floor, Taj Deccan Hotel Road No.1 Warren Bruce Court Hyderabad Warren Bruce Road Banjara Hills 500034 Trafford Park India Manchester M17 1LB Email: [email protected] United Kingdom Enquiries: +91 (40) 6666 9147 Email: [email protected] Tel: +44 (0) 8451 300 245 UK Trade & Investment Kolkata UK-based enquiries: +44 (0) 800 0196 British Deputy High Commission India-based enquiries: +91 1244 537 800 1A Ho Chi Minh Sarani Website: www.ukibc.com Kolkata 700 071 India

Email: [email protected] Enquiries +91 (33) 2288 5172-76

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Intellectual Property: Overseas business risk: www.ipo.gov.uk www.gov.uk/government/collections/ overseas-business-risk Bureau of Indian Standards (BIS): www.bis.org.in Transparency International: www.transparency.org/ Trade Statistics: World Bank Group economy rankings: HM Revenue and Customs (HMRC): www.doingbusiness.org/rankings www.uktradeinfo.com/statistics/ buildyourowntables/pages/table.aspx World Economic Forum Global Competitiveness report: National Statistics Information: www.statistics.gov.uk/hub/index.html www.weforum.org/reports/global- competitiveness-report-2014-2015 UK Trade Info: www.gov.uk/government/organisations/uk UK Trade & Investment: -trade-investment www.gov.uk/government/organisations/uk -trade-investment Travel Advice:

FCO Travel: www.gov.uk/browse/abroad

Business Visas: www.hcilondon.in/visa.html www.indiavisaheadoffice.co.uk www.gov.uk/foreign-travel-advice/india

Healthcare abroad:

Travel health: www.travelhealth.co.uk

International Trade:

Gov.uk: www.gov.uk/browse/business/imports- exports

OECD: www.oecd-ilibrary.org/india

www. India .Doing Business Guide .co.uk 75 A I D N I Doing Business in India

Additional Useful Links Trade Shows

UK Trade & Investment: A trade show is a method of promoting a www.gov.uk/government/organisations/uk business through the exhibition of goods -trade-investment and services, an organised exhibition of products, based on a central theme, Foreign & Commonwealth Office: where manufacturers meet to show their www.gov.uk/government/organisations/ products to potential buyers. foreign-commonwealth-office Taking part in overseas exhibitions is British Council: an effective way for you to test markets, www.britishcouncil.org attract customers, appoint agents or distributors and make sales. UKTI's Trade Tariff: Tradeshow Access Programme (TAP) www.gov.uk/trade-tariff provides grant support for eligible SME firms to attend trade shows overseas. British Chambers of Commerce: Participation is usually as part of a group, www.britishchambers.org.uk a great advantage for inexperienced businesses, and is usually led by one IoD (Institute of Directors): of UKTI's Accredited Trade Association www.iod.com (ATOs). ATOs work with UKTI to raise the profile of UK groups and sectors at CBI (Confederation of British Industry): key exhibitions. www.cbi.org.uk 10 Times (previously Institute of Export (IOE): BizTradeShows.com) online database: www.export.org.uk www.10times.com

British Expertise: British Expertise Events: www.britishexpertise.org www.britishexpertise.org

Department for Business, Innovation EventsEye.com online database: & Skills (BIS): www.eventseye.com www.gov.uk/government/organisations/de partment-for-business-innovation-skills UKTI India related events: www.gov.uk/government/organisations/uk UKTI e-exporting programme: -trade-investment www.gov.uk/e-exporting

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Disclaimer

Whereas every effort has been made to In particular, none of the Report's contents ensure that the information given in this should be construed as advice or Guide is accurate, neither International solicitation to purchase or sell securities, Market Advisor (IMA), the British High commodities or any other form of financial Comission New Delhi, UK India Business instrument. No liability is accepted by IMA, Council (UKIBC), UK Trade & Investment the British High Comission New Delhi, UK (UKTI), nor its parent Departments, the India Business Council (UKIBC), UKTI, Department for Business, Innovation & the FCO or BIS for any loss or damage Skills (BIS) or the Foreign & Common - (whether consequential or otherwise) wealth Office (FCO), accept liability for which may arise out of or in connection any errors, omissions or misleading with the report. No warranty is given, or statements and no warranty is given or responsibility accepted as to the standing responsibility accepted as to the standing of any individual, firm, company or other of any individual, firm, company or other organisation mentioned. organisation mentioned. A range of UK Government support is The purpose of the Doing Business available from a portfolio of initiatives Guides, prepared by International Market called Solutions for Business. Advisor (IMA) is to provide information to The "solutions" are available to qualifying help recipients form their own judgments businesses and cover everything from about making business decisions as to investment and grants through to whether to invest or operate in a particular specialist advice, collaborations and country. The Report's contents were partnerships. UK Trade & Investment is believed (at the time that the Report the government organisation that helps was prepared) to be reliable, but no UK-based companies succeed in the representations or warranties, express global economy and also helps overseas or implied, are made or given by IMA, companies bring their high-quality the British High Comission New Delhi, investment to the UK's dynamic economy - UK India Business Council (UKIBC), UKTI acknowledged as Europe's best place or its parent Departments (the Foreign from which to succeed in global business. and Commonwealth Office (FCO) and the (BIS) Department for Business, Innovation UK Trade & Investment offers expertise and Skills) as to the accuracy of the and contacts through its extensive network Report, its completeness or its suitability of specialists in the UK, and in British for any purpose. Embassies and other diplomatic offices around the world. UKTI provides companies with the tools they require to be competitive on the world stage.

Contains public sector information licensed under the Open Government Licence v3.0.

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