Veterans in Franchising Prepared by Franchise Business Review for the International Franchise Association

2012

A Progess Report Veterans in Franchising Prepared by Franchise Business Review for the International Franchise Association

A report on the results of Operation Enduring Opportunity, a campaign of the International Franchise Association’s VetFran Strategic Initiative

For more information please contact: International Franchise Association 1501 K Street, NW, Suite 350 Washington, DC 20005 (202) 628-8000 www.vetfran.com Embargoed until 6:00 am November 8, 2012 (12% higher), Effective Use of Technology (11% higher), EXECUTIVE SUMMARY System-wide Communications (9% higher), and Training Franchise Business Review was engaged by the and Support (8% higher). Four out of five veterans International Franchise Association (IFA) to survey the “enjoy operating” their franchise business (83%), “enjoy franchise industry regarding the hiring of veterans and the being part of this franchise organization,” (81%), would launch of veteran franchise business owners since the start “recommend to others” their franchise brand (79%). of Operation Enduring Opportunity, a campaign launched • 95% of franchisees surveyed believe that veterans are a in 2011 of the International Franchise Association’s VetFran good fit for employment within their franchise business. strategic initiative, founded in 1991. An industry-wide survey, the first of its kind of this scale, was conducted between Oct. 1 and Oct. 31, 2012. BACKGROUND The survey found that the franchise industry has enabled over 64,000 veterans, military spouses and wounded With over 1 million veterans transitioning out of military warriors to find employment in franchising since 2011. service by 2015, the International Franchise Association In total, 60,466 veterans found employment since 2011 (IFA) answered First Lady Michelle Obama’s call to assist in across the 791 businesses participating in the survey, which the transition effort through the White House Joining Forces include franchisors, franchisees, and franchising supplier initiative. On November 10, 2011, IFA President & CEO companies. Additionally, surveys showed an increase in Steve Caldeira joined the First Lady to announce Operation veteran franchise ownership, bringing the total of veteran Enduring Opportunity, an unprecedented commitment by franchise owners to 4,314, for a total of 64,880 new veterans the franchise industry to hire as team members and recruit in franchising since 2011, according to survey results. as franchise business owners 75,000 veterans and military spouses, plus 5,000 wounded warriors, by 2014. Operation Methodology: Enduring Opportunity expanded IFA’s VetFran strategic initiative, launched in 1991 to help veterans of the first Gulf Covering a range of industries, business models, and War, adding a hiring component in addition to its original company sizes in order to approximate the diversity of the franchise owner development mission, to address the franchise sector, IFA franchise members were invited to immediate needs of returning veterans. participate in an on-line survey conducted between Oct. 1 Veterans have a proud history of success and service in and Oct. 31, 2012. The survey was composed, constructed franchising. and distributed by Franchise Business Review, which also According to an analysis of the 2007 Census Bureau compiled and tabulated the results. Approximately 13% of Small Business Owner survey by PricewaterhouseCoopers franchisors invited to participate responded to the survey, for the IFA, there were 66,275 veteran owned franchises, and 10% of franchisees contacted participated. supporting 814,600 jobs, generating $139.3 billion in sales and contributing $41.6 billion in contributions to GDP, at Key findings: that time. The PwC study showed that the average veteran-owned • 64,880 veterans have started careers in franchising franchise businesses compared very favorably to all veteran since 2011. owned businesses, generating average gross receipts of • 4,314 veterans became franchisees among companies $2.1 million compared to $445,487 for all veteran-owned according to industry surveys. businesses. Veteran-owned franchises also employed more • Veterans hire veterans. Veteran franchise owners were workers (12.3) than the average veteran-owned business (3), 30% more likely to have hired a veteran than non- indicating that veteran franchisees are stronger job creators veteran-owned franchise businesses. than their non-franchised peers in business ownership. • 32% of franchisors surveyed indicated that they had Since the launch of Operation Enduring Opportunity, over hired at least one veteran/spouse of a veteran as a new 150 franchise companies have joined VetFran, for a total corporate employee since 2011. of over 530 companies now actively hiring and developing • 28% of franchisees surveyed indicated that they had veterans as franchise business owners. hired at least one veteran/spouse of a veteran since 2011. Why are veterans successful in franchising? • Most popular franchise industries among veterans coming into franchising include Automotive (16%), • Veterans come back with strong leadership skills and a General Services (15%), Food (15%), Residential/Home thorough understanding of teams. Military experience Services (11%), and Business Services (8%). Based on an includes leading people, improving processes, and independent Franchise Business Review survey of 739 accomplishing the mission. Just like in the military, in veteran franchisees that purchased a franchise within the franchising, the mission is accomplished by the team. last 2 years (completed 9/30/12). • Franchises run on systems. Implementing systems and • Satisfaction in franchising among veteran franchise following procedures with precision, emphasized in owners is higher across the board compared to military training, leads to success in franchising. industry averages. Veteran franchise business owners • Franchises provide training. Veterans are trained and have a higher rate of satisfaction regarding franchisor taught very specific skills to be used to carry out very performance in Marketing & Promotional Programs specific tasks. Franchises have comprehensive training 1 and support built into their opportunities. This means a • Gender – Of franchisees surveyed, 72% are male and veteran can enter into a completely new field, follow 28% are female. the franchisor’s proven business model, and receive the • Age – The majority of franchisees surveyed (61%) are training, guidance, and support a new business owner between the ages of 45 – 64 years old. Median age is needs to succeed. approximately 50 years old. • Franchises offer support. In franchising, veterans are • Ethnicity – Of franchisees surveyed, 77% indicated business “for” themselves, but not “by” themselves. that they are Caucasian, 11% Asian, 4% Hispanic, 2% African American, and 7% Other. • Education – 60% of franchisees surveyed indicated that SURVEY RESULTS they held a bachelor’s degree or advanced degree.

Results include survey findings from franchisors, Key Findings from the Franchisor Survey franchisees and suppliers, as well as veteran satisfaction and performance statistics from Franchise Business Review: • 32% of franchisors surveyed indicated that they had hired at least one veteran/spouse of a veteran as a Key Findings from the Franchisee Survey corporate employee since 2011. • Franchisors stepped up efforts to recruit veterans as • 28% (203) of franchisees surveyed indicated that they franchise owners, bringing the industry total to 4,314 had hired at least one veteran/spouse of a veteran since new veteran franchise owners since 2011. 2011. • Most popular franchise industries among veterans • The most popular industry sectors for hiring of veterans/ coming into franchising include Automotive (16%), spouses of veterans by franchisees are food (33%), General Services (15%), Food (15%), Residential/Home Automotive (22%), General Services (9%), Residential / Services (11%), and Business Services (8%). Based on an Home Services (8%) and Commercial Services (7%). independent Franchise Business Review survey of 739 • 95% of franchisees surveyed believe that veterans are a veteran franchisee that purchased a franchise within the good fit for employment within their franchise business. last 2 years (completed 9/30/12). • Nearly half (46%) of franchisees surveyed did not know • 82% of franchisors surveyed indicated that the total whether or not their franchisor was a member of VetFran number of veterans being recruited into their company or not, while another 30% indicated that their franchisor has increased since 2011. 28% said the rate has was NOT a VetFran member. increased significantly since 2011. • 80% of franchisees surveyed are NOT aware of any • 100% of franchisors surveyed indicated that veterans are special tax credits available to employers that hire a good fit as employees. veterans. • 97% of franchisors surveyed indicated that veterans are • 75% of franchisees surveyed indicated that they are a good fit as franchisees within their company. Of the single-unit operators, and the remaining 25% indicated 3% that indicated that veterans were not a good fit to be that they are multi-unit operators. Not surprisingly, franchisees, “required specialized industry/professional multi-unit operators were nearly twice as likely to have training not common among veterans,” or “high level of hired a veteran as single-unit owners… 40% of multi- investment being a barrier” was given as the underlying unit operators indicated hiring at least 1 veteran, vs. only reason. 23% for single-unit owners. • 85% of franchisors surveyed indicated that they DO • 20% of franchisees surveyed indicated that they are have specific programs in place for recruiting veterans veteran business owners themselves. The research results for franchisees. also showed that veteran franchise owners are 30% • 74% of franchisors surveyed indicated that their MORE likely to have hired a veteran. Franchisee survey company IS aware of special tax credits available for findings continued… hiring veterans.

General Franchisee Demographics General Franchisor Demographics • Business Tenure – The majority (52%) of franchisees surveyed have owned their business more than five • Industry –Franchisors surveyed by industry: 22% years. 25% have been in business over ten years. 20% business services, 17% food, 17% home services, 8% have owned their business less than two years. retail (non-food), 6% automotive, 6% commercial • Units of Operation – 75% of franchisees surveyed services, 3% health & beauty, 3% child services, 2% indicated that they were single-unit operators. hotels & lodging, 16% from other industry categories. • Geographic Distribution – Of franchisees surveyed, • Investment Level – Median franchise investment level: 17% were from the Northeast, 26% from the Midwest, $100K - $250K. 39% of respondents have an investment 35% from the South, and 22% from the western US. level under $100K, while 26% of respondents have an • Market Size – Of franchisees surveyed, 40% were based investment level over $250K. in small markets (under 100K population), 24% were in medium-size markets (100K – 250K population), 14% were from large markets (250K – 500K population), and 22% from major metro areas (500K+ population). 2 VETERANS AS FRANCHISEES: PERFORMANCE AND SATISFACTION

The average veteran-owned franchise businesses compares very favorably to all veteran owned businesses, generating over four times greater with average gross receipts of $2.1 million compared to $445,487 for all veteran-owned businesses -- according to a 2011 study by PricewaterhouseCoopers. Veteran-owned franchises also employ more workers (12.3) than the average veteran-owned business (3), demonstrating that veteran franchisees are stronger job creators than their non-franchised peers in business ownership, according to the PwC study. Satisfaction among veteran franchise owners is higher across the board as compared to industry benchmarks. Veteran franchise business owners have a higher rate of satisfaction regarding franchisor performance than the average franchise business owner, especially in the following categories:

• Marketing & Promotional Programs (12% higher) • Effective Use of Technology (11% higher) • System-wide Communications (9% higher) • Training and Support (8% higher)

Franchisee Satisfaction: Veteranss vs. All Franchisees

Overall, veteran franchise business owners express higher levels of enjoyment in franchising than their non-veteran peers. Four out of five veterans… • Enjoy operating their franchise business (83%) • Enjoy being part of their franchise organization (81%) • Would recommend their franchise to others (79%)

3 INDUSTRY PARTICIPATION

The following companies are currently engaged in veteran hiring and recruiting and/or are members of VetFran:

@WORK Franchise, Inc. Big Boy Restaurants International LLC Crown Trophy Furniture Medic, Inc. @WORK HelpingHands Services Big O Tires, LLC Cruise Holidays General Nutrition Centers @Work Medical Services Billboard Connection Cruise Planners / American Express Genuine Parts Company @WORK Personnel Services, Inc. BizCard Xpress CruiseOne Get in Shape for Women 1-800-DryClean, LLC Blimpie America’s Sub Shop Crunch Franchising Glass Doctor 1-800-GOT-JUNK? Bonus Building Care Curves International, Inc. Global Franchise Group, LLC 7-Eleven, Inc. Bookkeeping Express Enterprises, LLC Dale Carnegie & Associates, Inc. Global Market Ventures, Inc. A Caring Home Care Services BrightStar Franchising, LLC D’Angelo Grilled Sandwiches Goddard Systems AAMCO Transmissions, Inc. British Swim School Decor&You® Gold’s Gym International Aaron’s Brothers Est. 1967® Bar & Grill Decorating Den Interiors GoWaiter, Inc. Above Grade Level, LLC Buck’s Pizza Franchising Corp., Inc. Delta Disaster Service Grand Mark Solutions Abrakadoodle Remarkable Art Budget Blinds Dental Fix RX Granite Transformations Education Business Financial Services Desjoyaux Pools USA, LLC Grease Monkey International, Inc. ACFN Franchised, Inc. Business Partner Marketing Coach® DIGIKIDS® Great American Cookies ActionCOACH USA, Inc. Cafe2U International Pty Ltd Direct Capital Franchise Group Great Clips, Inc. Advanced Mail Cambria Suites Direct Connect Ventures, Inc. Great Play Advanced Maintenance Camp Bow Wow Direct Link Great Steak AdvantaClean Systems, Inc. Caring Senior Service DirectBuy Green Leaf’s Beyond Great Salads AdviCoach® Caring Transitions Dogtopia Griswold Home Care, Inc. Aero Colors, Inc. Cartridge World Domino’s Pizza LLC Grout Doctor Global Franchise Corp. Age Advantage Home Care Carvel Corporation Doorologist Guard-A-Kid Franchising, Inc. Cellairis Franchise, Inc. Dr. G’s Franchising Companies, LLC Gymboree Play & Music AIM Mail Centers Central Bark Doggy Day Care DreamMaker Bath & Kitchen by Hair Saloon For Men Aire Serv Heating & Air Conditioning Cereality Cereal Bar & Café Worldwide Hand & Stone Massage and Facial Spa All American Ice Cream & Frozen CertaPro Painters Driven Brands, Inc. Handyman Connection Yogurt Shops Checkers Drive-In Restaurants, Inc. Dryer Vent Wizard Handyman Matters, Inc. All American Specialty Restaurants, Cheeburger Cheeburger Restaurants, Ductz International Happy & Healthy Products, Inc. Inc. Inc. Dunkin’ Donuts Happy’s Pizza Franchise, LLC All Team Franchise Corporation Home Chick-fil-A, Inc. Dunn Bros. Coffee Harris Research, Inc. of Med Team & Food Team Childrens Lighthouse Dwellgreen Franchising, LLC HobbyTown USA Allegra Marketing-Print-Mail Choice Hotels International EagleRider, Inc. Home Franchise Concepts, Inc. Allegra Network LLC Christian Brothers Automotive EarthFruits Yogurt Home Helpers AlphaGraphics, Inc. Corporation East Coast Wings & Grill Home Instead Senior Care Alta Mere Window Tinting and Auto CiCi Enterprises, LP EcoBizCheck, Inc. HomeTask, Inc. Alarms Cinnabon International Inc. Econo Lodge Homewatch International, Inc. Always Best Care, Inc. Circle K / TMC Franchise Corporation Econo Lube N’ Tune, Inc. HomeWell Senior Care, Inc. American Poolplayers Association City Looks Salons International Edible Arrangements International, Honest-1 Auto Care American Prosperity Group (APG) City Wide Franchise Company LLC HoneyBaked Ham Company and Cafe America’s Music School, LLC CityWide Sewer & Drain Elements Therapeutic Massage Honkamp Krueger & Co., PC America’s Taco Shop Clarion EmbroidMe Hoodz AmeriSpec, Inc. Cleaners Depot Franchise, LLC Executive Care House Doctors & House Medic Anago Cleaning Systems CMIT Solutions, Inc. Expedia® CruiseShipCenters® HouseMaster Home Inspection Annex Brands, Inc. Coca-Cola Expense Reduction Coaching® Services Anytime Fitness LLC Coffee News Express Services, Inc. Huddle House, Inc. Appleton Learning Coit Services, Inc. Falcon Holdings Hungry Howie’s Pizza Araya Clean Cold Stone Creamery Fantastic Sams i9 Sports Arby’s Restaurant Group, Inc. College Hunks Hauling Junk Fast Aid Success Systems Ice House America Archadeck Color-Glo International FASTSIGNS International IKOR®USA Incorporated Ascend Collection Colors On Parade FASTSIGNS National Accounts Inspect-It 1st Property Inspection Assisting Hands Home Care LLC ColorTyme, Inc. Fetch! Pet Care, Inc. Instant Imprints Assurance Home Care ComForcare Senior Services Figaro’s Italian Pizza, Inc. Intelligent Office ATAX Comfort Inn Filta Environmental Kitchen Solutions InterContinental Hotels Group ATL International, Inc. Comfort Keepers Fireman’s Contractors, Inc. Interim Healthcare, Inc. Auntie Anne’s, Inc. Comfort Suites First Choice Business Brokers, Inc. International Center for Auto-Lab Franchising, LLC Complete Music Video Photo First Choice Haircutters (U.S.) Inc. Entrepreneurial Development Automotive Technologies, Inc. Complete Nutrition FirstLight HomeCare Intuit, Inc. AutoQual USA Computer Explorers Fish Window Cleaning Services, Inc. J Dog Junk Removal Baby Sensory Western USA Conspire! Franchising LLC Fitness Together Holdings, Inc. Jake’s Wayback Burgers Back Yard Burgers, Inc. Cost Cutters Family Hair Care Shops FixRim Mobile Wheel Repair Jani-King International, Inc. Bananas Cousins Subs Systems, Inc. Flip Flop Shops Franchise Co. Jan-Pro Franchising International, Inc. BannaStrow’s Crepes and Coffee Coverall Health-Based Cleaning Flying Biscuit Jan-Pro Master Franchise Baskin-Robbins Incorporated System FOCUS Brands Inc. Javelin Solutions Batteries Plus Cowlicks Yogurt and Floats Foot Solutions Jet-Black International Bearclaw Coffee Company CRAL Franchise Development, Inc. Franchise America Finance Jewelry Repair Enterprises, Inc. Beauty Supply Outlet Craters & Freighters Franchise Paths to Success Jiffy Lube International, Inc. Benetrends, Inc. Creative Colors International, Inc. FranNet Franchising, LLC Jomsom Staffing Services Bennigan’s Franchising Company Crescendo USA Fresh Coat JumpBunch, Inc. Bevintel, LLC Crestcom International, LLC Frullati Cafe & Bakery K & N Mobile Distribution Systems® Big Al’s Steaks Critter Control, Inc. Fun-Brands Kiddie Academy

4 INDUSTRY PARTICIPATION continued KidzArt Murphy Business and Financial Red Mango Franchising Company The Grounds Guys Kilwin’s Chocolates Franchise, Inc. Corporation REGIS Corporation The Grout Medic LLC Kinderdance International Inc. National Maintenance Contractors, Relax the Back Corporation The Growth Coach Kitchen Solvers LLC Rent-A-Wreck of America The Haagen-Dazs Shoppe Co. Kitchen Tune-Up Navis Pack & Ship Right At Home, Inc. The HomeTeam Inspection Service, Kwik Kopy Business Centers Next Day Access LLC RimTyme Custom Wheels and Tires Inc. Lawn Army N-Hance Rita’s Franchise Company The Interface Financial Group Lawn Doctor, Inc. No+Vello USA Ritter’s Frozen Custard The Johnny Rockets Group, Inc. Learning Express, Inc. North American Corporate Advisors, Rodeway Inn The MAIDS International, Inc. LearningRx Franchise Corporation LLC Rollerz The Melting Pot Restaurants, Inc. Lemon Heaven International Inc. NOVUS Franchising, Inc. Russo’s New York Pizzeria The New Well Lenny’s Franchisor, LLC NRgize Lifestyle Cafe Salsarita’s The Original Brooklyn Water Bagel Liberty Tax Service Nutri-Lawn, Inc. Samurai Sam’s Teriyaki Grill Franchise Company Line-X Franchise Development Nutty Scientists USA, Inc. Sandler Training The Quizno’s Corporation Corporation NYS Collection Eyewear, Inc. Sargo’s Subs The Spice & Tea Exchange Franchising Link Staffing Services Office Pride Commercial Cleaning Sarku Japan LLC Liquid Capital of America Corp. Services Savory Franchising Team LLC The UPS Store® Liquid Nutrition Group, Inc. Oilerie USA, Inc. Schlotzsky’s Tim Hortons USA, Inc. Little Caesar Enterprises, Inc. OneClick Cleaners Schmizza International, Inc. Tinder Box International LivHOME OpenWorks School of Rock TINT WORLD LLJ Franchise, LLC Our Town Scooter’s Coffee & Yogurt Togo’s Franchisor, LLC Lovin’ Spoons of North America LLC Outdoor Lighting Perspectives SealMaster Toppers Pizza Inc. Lucille Roberts Fitness For Women Outdoor Living Brands, Inc. Sears Touching Hearts, Inc. MAACO Franchising, Inc. Oxi Fresh Franchising Co. Seattle’s Best Coffee Town Money Saver Mac Tools OXXO Care Cleaners Senior Helpers Transworld Business Advisors Made In Japan Japanese Restaurants Packaging Store Sertinos Cafe Tropical Smoothie Cafe Ltd. Padgett Business Services Sertinos Coffee Tropicalaser MaggieMoo’s Ice Cream & Treatery Pak Mail Centers ServiceMaster Company TruFoods, LLC Magicuts Papa Gino’s Inc. ShelfGenie TSS Photography, Inc. Maid Brigade, Inc. Papa John’s International, Inc. Shoebox New York Tutor Doctor Systems, Inc. Maid to Perfection Global, Inc. Papa Murphy’s International, Inc. Showhomes Franchise Corporation Two Men And A Truck International, MaidPro Franchise Corporation Parcel Plus Signal 88 Franchise Group Inc. Inc.™ MainStay Suites Paul Davis Restoration / Paul Davis Sign-A-Rama, Inc. UPS Manny & Olga’s Pizza Systems, Inc. Emergency Services Signs By Tomorrow Uniglobe Travel International Limited Marble Slab Creamery, Inc. PepsiCo Signs Now Partnership Marco’s Pizza Pet Butler Sir Speedy, Inc. Unishippers Global Logistics, LLC Marriott International Pet Supplies Plus Sleep Inn USA Mobile Drug Testing Martin Franchises, Inc. Pillar To Post SmartView Window Solutions US Bank Martinizing Delivers PIP Printing and Marketing Services Smoothie King Franchises, Inc. U.S. Lawns Massage Envy Franchising LLC Pirtek USA Snap Fitness, Inc. Valpak Matco Tools Pita Pit, Inc. Snap-on-Tools Company, LLC Vanguard Cleaning Systems, Inc. Mathnasium Learning Centers Pizza Fresh Soccer Shots Franchising, LLC Veteran Tech Brigade Maui Wowi Franchising, Inc. Pizza Inn, Inc. Soft Pretzel Franchise Systems, Inc. Villa Enterprises Max Muscle Sports Nutrition Pizza Rustica South Philly Steaks & Fries Vino 100 McDonald’s Plan Ahead Events Sparkle Wash International, Inc. Visiting Angels Medifast Franchise Systems, Inc. Planet Beach Franchising Corporation Spherion Staffing VivoPools Franchise Company, LLC Meineke Car Care Centers Planet Smoothie Sport Clips, Inc. Vom Fass USA Menchie’s PMD Furniture Direct Sports Image VooDoo BBQ & Grill Merendino Cemetery Care Pollo Campero Spring-Green Lawn Care Corp. VR Business Brokers Merlins Franchising, Inc. Pop-A-Lock Steak-Out Franchising, Inc. VRO Franchise Corporations, Inc. Merry Maids, Inc. Popeyes Louisiana Kitchen Steamatic, Inc. Waiting Game Publications, LLC Metal Supermarkets Franchising Port of Subs, Inc. StearClear Holdings, LLC Wall Street Deli, Inc. America Inc. PostNet International Franchise Corp. StormGuard Franchise System, LLC Watermill Express Franchising, LLC Microtel Inns & Suites Precision Tune Auto Care Stratus Building Solutions Weed Man Midas International Corporation Premier Home Furnishings, Inc. Submarina California Subs Welcomemat Services Milex Tune-Up and Brakes Premier Rental-Purchase Suburban Extended Stay West Sanitation Services, Inc. MilliCare Textile and Carpet Care Premier Wheel Workz Subway Which Wich Franchise, Inc. Miracle Method Surface Refinishing Pretzel Time, Inc. Sunshine Pack And Ship Whiskers and Paws Catering Moe’s Southwest Grill PretzelMaker Supercuts Wild Bird Centers of America Molly Maid, Inc. Pro-Cuts SuperGreen Solutions Wild Birds Unlimited, Inc. Money Mailer Franchise Corp. Proforma Surf City Squeeze WIN Home Inspection Monkey Joe’s Pronto Insurance Swiss Farm Stores WineStyles, Inc. Moran Family of Brands Proshred Franchising Corp. Sylvan Learning, Inc. Wing Zone Franchise Corporation Mosquito Joe Franchising ProTect Painters Synergy HomeCare Franchising, LLC WingStop Restaurants Mosquito Squad Pudgie’s Franchise Corporation Taco Time WOW Cafe and Wingery Mr. Appliance PuroClean, Inc. Tailored Living WSI Mr. Electric Qualicare Tasti D-Lite LLC WSR Franchise LLC Mr. Handyman Quality Inn TCBY Enterprises, Inc. Young Rembrandts Franchise, Inc. Mr. Rooter Plumbing RadioShack Corporation TeamLogic IT Ziebart International Corporation Mr. Transmission Rainbow Academy The Alternative Board (TAB) ZIPS Franchising LLC MRINetwork Rainbow International Restoration & The Athlete’s Foot Zoomin Groomin Mrs. Fields Famous Brands Cleaning The Cleaning Authority MTO Cleaning Services Rainbow Station, Inc. The Coffee Beanery, Ltd. Mullin Law, PC Ranch One Grilled Chicken The Decor Group Multistate Transmissions Rapid Refill The Entrepreneur’s Source® 5 ABOUT VETFRAN ABOUT THE INTERNATIONAL IFA’s VetFran strategic initiative includes over 530 IFA FRANCHISE ASSOCIATION franchisor member companies offering financial incentives, The International Franchise training and mentoring to Association (IFA) is the world’s veterans interested in small oldest and largest organization business ownership and/or representing franchising a career path in franchising. worldwide. Celebrating over 50 VetFran was founded by the IFA in 1991 in an effort led by years of excellence, education Don Dwyer, Sr. (USAF, Ret.), founder of The Dwyer Group, and advocacy, IFA works through to support veterans returning from the Gulf War transition to its government relations, media the civilian economy. relations and educational programs As hundreds of thousands of young men and women to protect, enhance and promote franchising. Through return from Iraq and Afghanistan, including many wounded its media awareness campaign highlighting the theme, warriors, the International Franchise Association and Franchising: Building Local Businesses, One Opportunity franchised businesses in 2011 launched Operation Enduring at a Time, IFA promotes the economic impact of the Opportunity, a campaign to hire, and recruit as franchise franchise industry, which supports nearly 18 million business owners, 75,000 veterans and their spouses, and jobs and $2.1 trillion of economic output for the U.S. 5,000 Wounded Warriors, by 2014. economy. IFA members include franchise companies in The IFA partnered with the White House Joining Forces over 300 different business format categories, individual Initiative, VFW, the U.S. Department of Veterans Affairs, franchisees and companies that support the industry in the Small Business Administration, the U.S. Chamber of marketing, law and business development. Commerce and others in this unprecedented recruitment effort. Members set company targets through the VetFran program, which offers recruitment tools and solutions as well as outreach to veterans. VetFran resources include a VetFran Toolkit with online courses, finance assessments and education, and partner links. U.S. military veterans can also access the VetFran Mentor Network. Please visit www.VetFran.com.

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