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Corporate Responsibility Corporate Responsibility Corporate Social Responsibility 51 Quality, Safety & Health, and Environment (QSHE) Report 52-55 Human Capital Development - Developing Human Capital Through Education and Training 56-57 Community & Social Development 58-61 Calendar of Events 62-64 Gamuda Berhad (29579-T) • Annual Report 2010 49 Corporate Social Responsibilty We see corporate social responsibility (CSR) as an integral part of our business activities and consistent with being a responsible organisation. Balanced economic growth, environmental protection, and social progress can be achieved with the right efforts. 50 Gamuda Berhad (29579-T) • Annual Report 2010 The Gamuda Group sees corporate social responsibility (CSR) as an integral part of our business activities and consistent with being a responsible organisation. Caring for our communities, protecting the environment, and taking care of the welfare of our employees and business partners while delivering our commitments to our customers, are in harmony with our values. Balanced economic growth, environmental protection and social progress can be achieved with the right efforts. The various elements of our CSR programs fall in 3 main groups. Quality, Safety & Health, Human Capital Development Community and Social Development and Environment (QSHE) • Achieving exemplary targets • Gamuda Annual Scholarship awards • Calendar of events • Communication and Education • Quantity Surveyor Apprenticeship • School sponsorship and academic Program engagement • Regular reviews and constant improvement • Gamuda Plant Operator School • Road safety awareness • The New Doha International Airport team celebrated 23 million ‘Man-hours without a Lost Time Incident’ in July 2010 • During the Financial Year, the Quality Management System implemented according to ISO 9001:2000 requirements will be upgraded to 9001:2008 standard requirements • Electronic Document Management System (EDMS) implementation for the Group and new projects • Environmental Management System implementation compliance with ISO14001:2004 requirements at head office, Electrified Double Track Project (Ipoh-Padang Besar) and New Doha International Airport Project • Safety achievement of record-breaking-hours without lost injury time (at New Doha International Airport project in Qatar and Electrified Double Track Project (Ipoh-Padang Besar), Malaysia • Human Capital Development programs for the community and employees • Adoption of the Japanese 5S system for SMARTCo Sdn Bhd in an effort to improve document control and filing • Achievements from the previous management review (2010), the Group has developed and is implementing a new standardised documentation system, improvisation for ‘analysis of data’ at project sites, adoption of Centralised Material Purchasing procedures, and transition from previous Quality, Safety & Health, and Environment Management System to Gamuda Management System Committee members of Gamuda Quality Management System pose for a group photograph Gamuda Nature Walk for instilling environmental awareness was held at Forest Research Institute after a successful Fire Evacuation Drill together with members of the Fire & Rescue Department of Malaysia Gamuda Berhad (29579-T) • Annual Report 2010 51 Quality, Safety & Health and Environment (QSHE) Report A comprehensive Gamuda Quality Management System has evolved Results from periodic audits which were carried out among employees from the previous Quality, Safety & Health and Environment system showed that staff are aware of the quality guidelines and regulations that has been successfully implemented to ensure the Gamuda Group that the Group is adopting. We also saw a significant reduction in non- can manage and improve its operations to consistently provide quality, conformance reports. These results attest to the successful training safe and environmentally-responsible products, and services to our sessions which were conducted throughout the calendar year. stakeholders. The Gamuda Quality Management System is applied in all areas of the Group’s operations to assist staff in meeting customer requirements, business commitments and social responsibilities while upholding quality, safety, health, and environment standards. QSHE Policy Statement • Timely delivery of quality products and services to our customers. • Improve operations to consistently provide high quality, cost effective, reliable, safe and environmental friendly products, and services. • Commitment to providing a safe and healthy working environment for our employees through adoption of best practices. Our Integrated Management System (IMS) consists of the ISO 9001 • Prevent negative environmental impacts on project and Quality Management System, ISO 14001 Environmental Management neighbouring sites. System, and the OHSAS 18001 and MS 1722 Occupational Health & • Comply and provide training to stakeholders on safety, health, Safety Management System. A full list of accreditations for the Group in and environment legislations and regulations. 2009/2010 is as per the following: • Develop and inculcate a self regulating mindset to all stakeholders to ensure the success of the Group’s CSR goals. 1. Gamuda Berhad and Gamuda Engineering Sdn Bhd IMS OHSAS 18001:2007, MS ISO 1722:2005, MS ISO 14001:2004 Quality Programs & Achievements 2. Lingkaran Trans Kota Holdings Berhad (LITRAK) MS ISO 9002:1994 3. Kesas Sdn Bhd MS ISO 9002:1994 Under the Quality Program, a number of objectives were set to improve 4. Syarikat Pengeluar Air Sungai Selangor Sdn Bhd (SPLASH) work quality and to ensure that the respective projects fully comply with MS ISO/IEC 17025:2005, OHSAS 18001:2007, IMS ISO 9001:2007 the goals of the client and authorities. The criteria used were quality 5. GB Kuari Sdn Bhd MS ISO 9002:1994 assurance; monitoring of non-conformance, complaints, and customer 6. Megah Sewa Sdn Bhd MS ISO 9002:1994 satisfaction; cost and budgeting; and training and awareness programs 7. Gamuda Land (Hicom-Gamuda Development Sdn Bhd, conducted. Valencia Development Sdn Bhd, Harum Intisari Sdn Bhd) MS ISO 9001:2000 Among the successful initiatives by the project sites were the 8. Gamuda Land (Horizon-Hills Development Sdn Bhd) implementation of proper Electronic Document Management System and MS ISO 9001:2000 the standardisation of Document Control System Procedures. Additionally, sub-contractors were given further education to ensure they meet the Group’s Quality Assurance and Quality Control (QAQC) requirements. All “...in our quest to raise the these played an integral role in the organisation’s goal to improve quality performance. profile of occupational health and safety in Gamuda’s CSR agenda, a more comprehensive measuring and reporting system will be employed to allow future improvement to take place.” 52 Gamuda Berhad (29579-T) • Annual Report 2010 In addition, the Gamuda Quality Management System will be upgrading box briefings cover a wide range of topics such as scaffolding, personal to the new ISO 9001:2008 standard requirements. The following are some hygiene, safe handling, defensive driving, housekeeping, welfare, and other of the improvement actions that are in the process of upgrading: safe working methods. a) Transition from ISO 9001:2000 to ISO 9001:2008 Amendment and To further ensure persistent compliance of Safety & Health procedures implementation of new management procedures among stakeholders, site inspections with the Department of Occupational b) Electronic Document Management System (EDMS) implementation Safety & Health (DOSH) and Internal Audits were often carried out as per for head office and new projects legislation and regulatory requirements. A new centralised document control management system has been developed for better standardisation between departments From these initiatives, the Group managed to achieve a track record of: c) Constant review of Departmental Targets for projects and head office • 23 million ‘Man-hours without a Lost Time Injury’ for the departments New Doha International Airport Project in Qatar • 12 million ‘Man-hours without a Lost Time Incident’ for the Enhancing of department objectives and targets will be carried out in Electrified Double Track Project (Ipoh to Padang Besar) the new financial year to instil greater awareness and improve on the • Reduction of accidents, first aid cases, and incidents or offences current track record of safety, health, and environment practices related to traffic across all Gamuda Group’s projects • Increased number of training sessions for Safety & Health Safety & Health Programs & Achievements and Environment • Site inspection requirements raised to 85% compliance due to Occupational safety and health outline an essential part of Gamuda satisfactory levels obtained from previous Financial Year Group’s CSR program. In line to improve our working conditions and employment practices while minimising safety and health risks especially Going beyond this in our quest to raise the profile of occupational health at project sites, the following major reporting guidelines were included in and safety in Gamuda’s CSR agenda, a more comprehensive measuring 2009/2010: and reporting system will be employed to allow future improvement to take place. • ‘Zero Violation’ by constantly reviewing, monitoring, and improving the effectiveness of the Safety & Health procedures in provision For the coming calendar year, the Group will review and revise its existing for a safe and healthy working environment standard operating procedures to better suit
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