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bëst in test.

For adding something on top in and reaching an overall score of 946 dots in mobile network benchmarking survey we proudly award this certificate to

A1 Hrvatska d.o.o.

Score 946 out of 1000 in Total Score 316 out of 320 in Voice Services Score 458 out of 480 in Data Services Score 172 out of 200 in Crowdsourced Quality

Hakan Ekmen Chief Executive Officer umlaut certifi cate umlaut certifi cate

Measurement Overview Measurement setup

Drivetest Voice Data

Device Samsung Galaxy S9 Samsung Galaxy S9 umlaut tested and measured the performance of its voice Test Cases Mobile-to-Mobile (M2M) Data preferred CA Side1 (VoLTE) to Side2 (VoLTE) HTTP DL datastream 7s and data services on smartphones in comparison to other 115 sec call window HTTP UL datastream 7s LTE/UMTS/GSM mobile radio networks in metropolitan and 70 sec call duration HTTP 5MB DL fi xed fi le transfer 15 sec call setup timeout HTTP 2.5MB UL fi xed fi le transfer rural areas of Croatia. Multi- traff ic injection on both sides Web Browsing - Kepler ETSI Ref. Page The audit was done as a performance benchmark per- 10 Live web pages (20% http / 80% https) 3 YouTube HD video ~ 45s formed by umlaut communications between 09.05.2019 4G/4G preferred mode on both sides, while call origin has Mobility and Drive test 100% and 20.05.2019 in cities and towns as well as on connection been alternated. Route Types 58% in Cities, 17 % in Towns and 25% on Roads roads. In addition crowdsourced performance data has been Samples ~ 1880 per Operator ~ 1610 per Operator Dedicated measurements have been executed as drive collected and evaluated between CW47 2018 and CW18 Dates 10 measurement days tests outdoors using a Samsung Galaxy S9 cat16 Smart- 2019. 09.05.2019 – 20.05.2019 phone 1000 Mbit/s Download / 105 Mbit/s Upload. The following pages provide a comparative overview about Crowd Data 24 weeks All data measurements have been performed in 4G the performance results observed for the different tested Assessment CW47 2018 – CW18 2019 preferred mode. Voice measurements have been done in service types.

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Testing areas Testing areas

Drive route Crowdsourcing based test area

Zagreb Osijek

Rijeka

Slavonski Brod Pula

Zadar

Split

5182 km2 size of tested area

4620 km 36 % 88 % 36 % measuring distance of population measured of populated areas Urban of populated areas Non-Urban

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Testing areas

Crowdsourcing based test area

A1 Hrvatska Telekom

The own network view is based on the territory selection of all valid evaluation areas for each operator. A1 Hrvatska on the left, next to Telekom in the middle and Tele2 on the right.

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Claims Methodology

The leader in mobile benchmarking, umlaut, has analyzed the mobile networks of Croatia with regards to mobile Best in test network performance. We measure smartphone voice and data performance based on extensive drivetests – from A1 Hrvatska major metropolitan areas to smaller cities and connection roads. We objectively define the routes and test methodology and publish the results through certificates or public benchmark reports. cedented in its level of detail and enables comparisons As the de-facto industry standard, our benchmarking between the network performance and capability of each methodology focuses on customer-perceived network mobile network. Our public benchmarks as well as the Best in voice quality and covers a wide range of mobile services. certificate benchmarks help network operators to demon- A1 Hrvatska Today, more than 200 mobile networks in more than strate how well they are delivering connections to 120 countries are being evaluated by our unique scoring consumers, business users and enterprises and reveals the methodology. It allows a technical analysis that is unpre- areas of improvement.

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Score and breakdown

A1 Hrvatska achieved the highest overall score among competitors with 946 dots out of 1000.

Total score

Total Score A1 Hrvatska Telekom Tele2 1000 Dots 946 938 Voice max. 320 316 304 203 Cities Drivetest 192 99% 96% 66% Towns Drivetest 64 100% 93% 76% 751 172 175 Crowd Roads Drivetest 64 97% 94% 43% max. 200 Data max. 480 458 459 396 152 Cities Drivetest 288 95% 97% 85% Towns Drivetest 96 97% 92% 83% Roads Drivetest 96 96% 95% 74% Data max. 480 Crowdsourced Quality max. 200 172 175 152 Crowd 200 86% 87% 76% 458 459 Total 1000 946 938 751 396 Shown scores are rounded. Voice max. 320

316 304 203 Shown total scores are rounded. Operator A1 Hrvatska Telekom Tele2

Overall score considering Voice, Data and Crowdsourcing.

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Achieved percentage of the maximum score in each of the diff erent data services. Achieved percentage of the maximum score in each of the diff erent crowdsourcing services.

Data Service Group max A1 Hrvatska Telekom Tele2 Crowd Service Group max A1 Hrvatska Telekom Tele2 Web Browsing 64 95% 98% 94% Country Operational Excellence 60 100% 93% 93% File Download 80 95% 97% 77% Voice Coverage 13 98% 99% 95% Cities File Upload 80 95% 98% 91% Data Coverage 17 98% 96% 99% YouTube 64 93% 96% 79% Urban 4G Coverage 29 85% 92% 64% Web Browsing 21,3 97% 98% 91% DL Data Speed 17 49% 58% 29% File Download 26,7 99% 89% 77% UL Data Speed 8 53% 50% 46% Towns File Upload 26,7 96% 90% 78% Voice Coverage 13 98% 99% 95% YouTube 21,3 96% 91% 87% Data Coverage 17 98% 96% 99% Non-urban Web Browsing 21,3 98% 98% 80% 4G Coverage 29 85% 92% 64% (Benchmark view) File Download 26,7 99% 98% 74% DL Data Speed 17 49% 58% 29% Roads File Upload 26,7 92% 90% 69% UL Data Speed 8 53% 50% 46% YouTube 21,3 94% 93% 72% Voice Coverage 2 100% 99% 100% Data Coverage 2 100% 99% 99% Non-urban 4G Coverage 4 96% 94% 75% (Own network view) DL Data Speed 2 41% 59% 10% UL Data Speed 1 28% 27% 28%

12 13 umlaut AG Am Kraftversorgungsturm 3 · 52070 Aachen · Germany

Hakan Ekmen · Chief Executive Officer Telecommunication cell +49 151 571 33 235 · [email protected] www.umlaut.com