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Annual Report 2012 Annual Report 2012 2IFC Hong Kong Emirates Towers Dubai Qatar 6 Battery Road Doha Singapore Hilton Plaza Mori Trust Osaka Marunouchi Tokyo PAGE 1 Scan QR code to watch the global network video ServcorpPAGE 4 Limited ABN 97 089 222 506 Something sensational is happening Do you know whodunit? Do you know where? Do you know how? Follow the clues! Follow me and be sure to keep up! SERVCORP ANNUAL REPORT 2012 PAGE 1 W hat’s inside Welcome 03 2012 - a snapshot 04 Global locations 06 Chairman’s message 08 CEO’s message 09 Global expansion 10 New scenes 15 Green initiative 16 Community service 17 Information & communication technology 18 Service, products and awards 19 The Servcorp team 22 Corporate governance 24 Directors’ report 34 Financial report 55 Auditor’s report 108 Shareholder information 110 Corporate information 112 PAGE 2 Welcome Servcorp is committed to being the world’s finest Serviced Office and Virtual Office provider. Our business was founded on one principle – to help our clients’ businesses succeed. By reducing your costs and sharing your overheads, you can focus on growing your business while we give you the support you need to achieve your goals. Servcorp not only gives you the ability to run your business from the best locations in the best cities around the world, but we also give you the best facilities, the best technology and the best people crucial to making your business successful. Our team is proactive, efficient and on hand to support you. We believe in taking a genuine interest in the growth and success of your business. We are proud to be an innovator of the Serviced and Virtual Office industry in our development of technology driven solutions which benefit your business. Not the biggest just the best. Do you know whodunit? SERVCORP ANNUAL REPORT 2012 PAGE 3 2012 - a snapshot Net profit before tax ($ millions) Revenue ($ millions) 50 250 $47.3 $44.6 $219.1 40 200 $185.8 $180.6 $169.4 $159.6 30 150 $27.0 20 100 $18.3 10 50 $20.2 $12.7 $4.4 $9.5 $9.2 $2.9 $3.0 0 0 08 09 10 11 12 13 08 09 10 11 12 Actual Forecast Mature floors Immature floors 12 months ended 30 June 2008 2009 2010 2011 2012 $’000 $’000 $’000 $’000 $’000 Revenue & other income 190,142 228,646 168,837 182,056 200,785 Net profit before tax 44,578 47,275 2,875 3,036 18,329 Net profit after tax 33,834 34,097 2,006 2,493 14,801 Net operating cash flows 51,192 43,024 8,798 18,788 32,003 Cash & cash equivalents 73,716 83,958 131,948 99,993 104,334 Net assets 127,651 145,291 212,610 192,612 198,709 Earnings per share $0.420 $0.427 $0.022 $0.025 $0.150 Dividends per share $0.200 $0.250 $0.100 $0.100 $0.150 PAGE 4 Keep going and you will find more clues Servcorp floors and locations (at 30 June) 140 134 124 118 120 116 110 103 100 82 77 80 73 68 60 59 60 40 20 0 08 09 10 11 12 13 Locations Floors Locations forecast Floors forecast Servcorp geographic spread (at 30 June 2012) United States 21 24 Australia Turkey 3 Lebanon 1 3 New Zealand Kuwait 1 Saudi Arabia 4 5 Singapore Qatar 3 Bahrain 2 9 China UAE 4 United Kingdom 2 3 Hong Kong Belgium 3 2 Malaysia France 4 4 Thailand 1 Philippines Japan 22 3 India SERVCORP ANNUAL REPORT 2012 PAGE 5 130 Global locations Australia New Zealand Japan Sydney Auckland Tokyo Level 29, Chifley Tower Level 27, PWC Tower Level 11, Aoyama Palacio Tower Levels 56 & 57, MLC Centre Level 31, Vero Centre Level 14, Hibiya Central Building Level 26, 44 Market Street Wellington Level 20, Marunouchi Trust Tower – Main Level 16, Vodafone on the Quay Level 32, 101 Miller Street Level 7, Wakamatsu Building North Sydney United States of America Level 8, Nittochi Nishi-Shinjuku Building Level 22, Tower Two Westfield Atlanta Bondi Junction Level 20, Terminus 200 Level 9, Ariake Frontier Building Tower B Level 1, The Octagon Level 36, 12th & Midtown Level 28, Shinagawa Intercity Tower A Parramatta Boston Level 32, Shinjuku Nomura Building Level 15, Eclipse Tower Level 14, One International Place Parramatta Level 21, Shiodome Shibarikyu Building Chicago Level 9, Avaya House Level 42, 155 North Wacker Drive Level 27, Shiroyama Trust Tower North Ryde Level 49, 300 North LaSalle Street Level 45, Sunshine 60 Level 5, Nexus Norwest Baulkham Hills Dallas Level 27, Tokyo Sankei Building Level 6, JP Morgan International Plaza III Melbourne Level 18, Yebisu Garden Place Tower Levels 18 & 27, 101 Collins Street Level 10, Rosewood Court Yokohama Level 40, 140 William Street Level 3, 5500 Preston Road Level 10, TOC Minato Mirai Level 2, 710 Collins Street Houston Nagoya Docklands Level 39, Bank of America Center Level 40, Nagoya Lucent Tower Level 2, Riverside Quay Level 41, Williams Tower Level 4, Nagoya Nikko Shoken Building Southbank Irvine Osaka Brisbane Level 8, Irvine Towers Level 9, Edobori Center Building Level 36, Riparian Plaza Los Angeles Level 19, Hilton Plaza West Office Tower Level 19, AMP Place Level 40, Figueroa at Wilshire Level 4, Cartier Building Shinsaibashi Level 27, Santos Place Miami Plaza Level 27, Southeast Financial Center Perth Fukuoka Levels 15 & 28, AMP Tower New York City Level 15, Fukuoka Tenjin Fukoku Seimei Level 23, 1330 Avenue of the Americas Building Level 18, Central Park Level 26, The Seagram Building Level 2, NOF Hakata Ekimae Building Level 11, Brookfield Place City Square Philadelphia India Hobart Level 37, BNY Mellon Center Mumbai Level 6, Reserve Bank Building Levels 7 & 8, Vibgyor Towers San Francisco Adelaide Level 27, 101 California Street Hyderabad Levels 24 & 30, Westpac House Level 7, Maximus Towers Level 49, 555 California Street Canberra Level 11, St George Centre Tysons Corner Level 15, Corporate Office Center Tysons II Level 1, The Realm Washington D.C. Level 10, 1717 Pennsylvania Avenue Level 10, 1155 F Street PAGE 6 Singapore Hong Kong Turkey Penthouse Level & Level 42, Central Istanbul Suntec Tower Three Level 19, Two International Finance Levels 5 and 6, Louis Vuitton Orjin Centre Building Levels 30 and 31, Six Battery Road Level 9, The Hong Kong Club Building Level 8, Tekfen Tower Level 39, Marina Bay Financial Centre Kowloon Level 26, PSA Building Level 12, One Peking Road France Paris Level 5, Louis Vuitton Building Malaysia United Arab Emirates Avenue des Champs Elysées Kuala Lumpur Abu Dhabi Level 36, Menara Citibank Level 4, Al Mamoura Levels 2 & 3, Square Edouard VII, Opera Level 20, Menara Standard Chartered Dubai Actualis, Level 2, Boulevard Haussmann Levels 41 & 42, Emirates Towers Thailand Levels 21 & 28, Al Habtoor Business Belgium Bangkok Tower Brussels Levels 8 & 9, 1 Silom Road, Silom Levels 20 & 21, Bastion Tower Level 29, The Offices at Centralworld Kingdom of Bahrain Level 4, European Quarter - Schuman Manama Level 18, Park Ventures Ecoplex Levels 22 & 41, West Tower Bahrain Financial Harbour United Kingdom Philippines London Level 17, Dashwood House Manila Qatar Level 22, Tower One Ayala Triangle Doha Level 18, 40 Bank Street Levels 14 & 15, Commercialbank Plaza China Level 22, Tornado Tower Shanghai Level 23, Citigroup Tower Kingdom of Saudi Arabia Level 29, Shanghai Kerry Centre Jeddah Level 9, Jameel Square 5/F Somekh Building, Bund Level 26, Kings Road Tower Chengdu Level 18, Shangri-La Office Tower Riyadh Level 18, Al Faisaliah Tower Level 28, One Aerospace Center Al Khobar Beijing Levels 20 & 22, Al Hugayet Tower Level 24, China Central Place Level 19, Oriental Plaza Kuwait Kuwait City Hangzhou Level 18, Sahab Tower Level 3, Jiahua International Business Center Lebanon Guangzhou Beirut Level 54, Guangzhou IFC Level 2, Beirut Souks Louis Vuitton Building Do you know where this is happening? SERVCORP ANNUAL REPORT 2012 PAGE 7 Chairman’s message 2012 was a year of consolidation for Servcorp’s operations in its new and existing markets. 2011 had been Servcorp’s biggest expansion year in its history and, given the challenging trading conditions in world markets, it was prudent to slow expansion and take the opportunity to assess our position, and focus on growing revenue. We are satisfied with the overall result. Revenue for the year was $200.79 million, an increase of 10% on 2011, despite the strong Australian dollar. Our mature floors contributed $37.31 million profit before tax, an increase of 20%, and in line with guidance. Immature floor losses were $18.98 million, an improvement of 32% compared to 2011. As a result, net profit after tax increased to $14.80 million with an increase in earnings per share to 15.00 cents. Revenue and profit growth was achieved across most Thanks to management we have achieved an immense geographic segments. We are encouraged by profit growth amount in the past couple of years. Due to their efforts we of 20% in the mature business, and immature floor revenue have an expanded global presence and continue to maintain continues to increase modestly each month. our position as the world’s leading provider of serviced and virtual office solutions. The Directors have declared a final dividend of 7.50 cents per share, 85% franked, bringing total dividends for the year to We thank you, our shareholders, for your continuing support. 15.00 cents per share, resulting in a payout to shareholders of approximately $14.77 million. The average franking for the year was 67.5%. When we released our 2012 results we forecast that net profit before tax for the 2013 financial year would increase by Bruce Corlett approximately 50% on 2012 to approximately $27 million.
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