Nihe / Affordable Warmth Scheme 5

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Warranted Contractor’s Eligible to undertake works grant aided by NIHE / AFFORDABLE WARMTH SCHEME 5. FERMANAGH / OMAGH REGION APR 2021

FERMANAGH, OMAGH / MID ULSTER

FIND A CONTRACTOR NORTHERN IRELANDS HELPLINE LEADING CONSTRUCTION

CONSUMER PROTECTION 02870325980 SCHEME

CUSTOMER DISPUTE PROFESSIONALISM SMALL WORKS CONTRACT CUSTOMER INSURANCE WARRANTY CONCILIATION SERVICE www.searchni.co.uk

Contractors Insurance Guarantee Services (NI) Limited. Whitehall Chambers, 43 New Row, Coleraine, Co Londonderry. BT52 1AE. Tel: 02870325980 Fax: 02870343641 EMAIL: [email protected]

A TYPICAL EXAMPLE OF THE SCHEME PROCESS

Select a C.I.G.S. registered “Warranted Contrac- tor” then verifies his registration status with the scheme office (02870325980) or online at www.searchni.co.uk

Outline, discuss and agree the schedule of works you want undertaken

Agree a Contract Price

Sign a Small Works Contract to formalise the agreement

Obtain an Insurance Warranty for the works (Subject to eligibility )

If you fall out with the contractor call on the C.I.G.S dispute conciliation service

Your Insurance Warranty (Subject to eligibility) runs for two years. Those without a valid certificate or warranty are not eligible for warranty cover.

CHECK THAT A WARRANTY APPLIES TO YOUR PROJECT TEL 02870325980 POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

REGION - begins FERMANAGH & OMAGH

BT70 2NT McDonald Construction Ltd 25 Camaghy Road Galbally 028 877 59714 0777 5835207 Dungannon Co Tyrone

BT71 4TN GW Joinery & Building Works 36 Bracken Ridge Newmills 028 87746260 07717 012661 Dungannon

BT71 5PD Independent Living Solutions 5 Oranbeg Heights Coalisland 07712 049951 07712 049951 Dungannon Co. Tyrone

BT71 7FD Mala Construction Ltd 29 Hunters Chase Moy 07732214941 07732214942 Co Tyrone

BT74 6AJ Lakeland Property Serv. Ltd 46 Forthill Street Enniskillen 07894 054863 07894 054863 Co Fermangh

BT74 8EB Mr Adrian McGovern 220 Derrygonnelly Road Enniskillen 028 66341410 07712 330128 Co Fermanagh

BT74 9AJ Paul McAloon & Sons 96 Sligo Line Derreens West 02866 386607 07778 000865 Enniskillen Co. Fermanagh

BT75 0JL M & A McManus 55 Jenkin Road Cooneen 02889 522026 07768 780503 Brookeborough Co Tyrone

BT75 0RL A Ellison T/s Ellison Const. 18 Camgort Road Clabby 02889 522226 07792 970140 Fivemiletown Co Tyrone

BT76 OHP M & R McElhatton 37 Dunroe Road Clogher 02885 548915 07771 592750 Co.Tyrone

BT78 1PX Baxter Properties Ltd 35 Drum Road Omagh 028 82240551 07761668251 Co Tyrone

BT78 1QQ Mr Thomas Armstrong 91 Tullycunny Rd Seskinore 02882 841409 07787 790372 Omagh Co. Tyrone

BT78 1RU Mr Niall Darcy 38a Oldfort Road Omagh 07841 977762 07841 977762 Co Tyrone

BT78 1TL Province Wide Construction Ltd 176 Clanabogan Road Omagh 028 82898050 07843 270840 Co. Tyrone

BT78 2BJ Peter Mullan & Son 10 Kiln Street Fintona 02882 841879 07788 560437 Co Tyrone

BT78 2EQ Mr Anthony McGirr 166 Ecclesville Road Fintona 02882 841912 07746 568975 Omagh Co. Tyrone

BT78 2EY Loane Constr & Carpentry Ltd 81 Kilnahushogue Road Fintona 0744 9311 225 0744 9311 225 Co Tyrone

BT78 2EZ Mr Gerry Mellon T/as Mellon Construction 20 Kilnahushogue Road 02882 841713 07798 946307 Fintona Tyrone

BT78 2NY Mr Patrick Sharkey 40 Sionee Road Fintona 02882 841971 07833 657508 Omagh Co. Tyrone

BT78 3AY R McBrien T/as RMB Contracts 12 Muldoon Park Dromore 07979 797303 07979 797303 Co Tyrone

BT78 3DS Mr Kieran Bresnahan 7 Crosshill Heights Dromore 02882 898223 07788 184038 Co. Tyrone

BT78 3PP McGrenaghan Contracts 32 Glengeen Road Trillick 02889 561397 07810 501397 Omagh Co. Tyrone

BT78 3TP BOA Homes Ltd Peter Teague & Gerard Carrigan 51 Crossan Road 028 89561386 07775 701001 Trillick Co. Tyrone

BT78 4QF Cornerstone Devs.(Omagh) Ltd 14 Barravey Road Drumquin 02882 831581 07720 077558 Omagh

BT78 4SH Mr Gerard Skelton 26 Creaghmore Road Drumquin 02882 831653 07715 528907 Omagh

BT78 5QH G A Adams Building Ltd 1 Mullaghmena Avenue Gillygooley Road 02882 251471 07703 565239 Omagh Co. Tyrone

BT79 0XR Kerr Home Improvements 7 Rarone Road Beragh 07845 694891 07845 694891 Omagh

BT79 8HA P & A McCullagh Ltd 304 Crockanboy Road Sheskinshule 02881 648622 07766 055626 Omagh Co. Tyrone

BT81 7JD McMullan & Gant 154 Strabane Road Castlederg 02881 671855 07802 673131 Co. Tyrone

BT92 1FB Michael Maguire 92 Marlbank Florencecourt 028 66348997 07974 928160 Enniskillen Co Fermanagh

BT92 2DZ P. McAuley & Sons 120 Swanlinbar Road Bellanleck 02866 348115 07968 162881 Enniskillen Co. Fermanagh

POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

BT92 3BZ KMB Contracts 10 Rossdoney Road Bellanaleck 07798 681244 07798 681244 Enniskillen Co Fermanagh

BT92 4BU Mr Tony Melanophy 56 Corrameen Road Kinawley 02867 748623 07989 569630 Enniskillen Co. Fermanagh

BT92 6FZ James Joseph Maguire 56 Tattycam Road Rathmoran 028 67723 009 077217 32400 Newtownbutler Co Fermanagh

BT92 7LA T & A McAloon 144 Eshnadarragh Road Crockada 02867 751532 00353 861727275 Roslea Co. Fermanagh

BT92 9FT Francis Drumm Ltd 26 Drumetta Road Aghalane 028 6774 8805 07812 139088 Enniskillen Co. Fermanagh

BT93 3EP Mr Michael McGarrigle 120 Boa Island Road Commons, Belleek 028 68659006 07793 083376 Enniskillen Co. Fermanagh

BT93 5AL McGrath Building & Joinery Ltd 2 Mullylufty Road Belcoo 02866 386143 07773 610576 Enniskillen Co. Fermanagh

BT93 5DX Mr Eamon Corrigan 111 Lattone Road Kilrooskagh 028 66386205 0774 2458428 Belcoo Co Fermanagh

BT93 5FX B McGrath & Sons 260 Boho Rd Belcoo 028 66386454 07707 159655 Enniskillen Co Fermanagh

BT93 6GA Donal Corrigan Jnry & Cons Ltd 31 Knockmore Road Drumary, Derrygonnelly 02868 641826 07767 816848 Enniskillen Co. Fermanagh

BT93 6GF Peter Murphy & Son Ltd 81 Knockmore Road Keadew 028 6864 1449 07979 534235 Derrygonnelly Co Fermanagh

BT93 6HL McConnell and Dundas 14 Tonagh Road Derrygonnelly 02868 641777 07768 244640 Enniskillen Co. Fermanagh

BT94 1AG Harold Graham Bldg Cont 38 Enniskillen Road Makenny 02868 621175 07771 808070 Irvinestown Co. Fermanagh

BT94 2FS McGrath Contracts 91 Killee Road Coa 02866389717 07561054191 Ballinamallard

BT94 3FJ Mr Gerard Foy 31 Clanagh Road Tempo 028 89541733 07918 667644 Enniskillen Co. Fermanagh

BT94 3JP Mr. Seamus McCarron 249 Gardiner Cross Road Tempo 02889 541927 07771 666928 Enniskillen

BT94 3LE McCarron Brothers Ltd 449 Tempo Road Edenmore 02889 541208 07759 156477 Tempo Co. Fermanagh

BT94 3PB B C Construction NI Ltd 55 Tullyreagh Road TEMPO 07815 761315 07815 761315 Co Fermanagh

REGION - begins MID ULSTER

BT45 6HP Gerard McCloy 121A Ballyronan Road Magherafelt 02879 418878 07802 384748 Co. Londonderry

BT45 6JA Canavan Construction Ltd 133a Shore Road Ballyronan 02879 418081 07979 504419 Magherafelt Co. Londonderry

BT45 6JJ ROC Contracts Ltd 59 Belagherty Road Ballyronan 028 79417970 07841641612 Magherafelt

BT45 7ED Wilmac Construction (NI) Ltd 30a Dunmurray Road Draperstown 07753 628833 07753 628833 Magherafelt Co. Londonderry

BT45 7SS D Wilson Contracts Ltd 50 Loup Road Moneymore 02886 747032 07748 451725 Magherafelt Co. Londonderry

BT45 8JN Mr Darren Crozier 12A Scribe Road Bellaghy 028 79387457 07841 840221 Magherafelt Co. Londonderry

BT46 5LF Nelson Construction NI Ltd 46 Brackaghreilly Road Maghera 02879 549812 07713 398039 Co. Londonderry

BT46 5RB DSK Contracts Ltd 6A Gortinure Road Maghera 02879 645738 07703 123107 Co. Londonderry

BT46 5TN Mr William Arbuthnot 4 Culnady Road Upperlands 02879 642410 07739 262829 Maghera Co. Londonderry

BT70 3LG JP & S Construction Ltd 8 Derraghadoan Road Dungannon 02887 238949 Co. Tyrone

BT70 3NG Mr David Davidson 69 Old Caulfield Road Dungannon 02887 761564 07801 447595 Co Tyrone

BT71 4QU Icon Const. Management Ltd 59 Ferry Road Dungannon 028 87747318 07592164862 Co. Tyrone POSTCODE CONTRACTOR/TELEPHONE & MOBILE CONTRACTORS ADDRESS (List current at date on front cover)

BT71 4QZ Mr Michael McVeigh 25 Annaghmore Road Coalisland 028 87740019 07710 377147 Co Tyrone

BT71 5DS Quinn Utilities (NI) Ltd 225 Washingbay Road Dungannon 028 87380858 07393 517662 Co Tyrone

BT75 0QU William Adams 62 Clabby Road, Fivemiletown, 02889 521535 07831 495330 Co. Tyrone.

BT80 0AS McOsker Contracts 62 Ballygillan Road Ballinderry Bridge 028 79418564 0711 233895 Cookstown Co Tyrone

BT80 0HW A B Hire Contracts 132 Battery Road Coagh 02886737114 07738337837 Cookstown

BT80 0JD Hagan Builders Ltd 72 Kinturk Road Cookstown 028 86735501 07900 003815 Co. Tyrone

BT80 8NL R S Greer 15 Lime Kiln Lane Cookstown 028 86762919 07710 600557 Co. Tyrone INTRODUCTION TO THE SCHEME BENEFITS

CONTRACTORS INSURANCE GUARANTEE SERVICES (NI) himself as a professional “Warranted Contractor”. using the recog- LIMITED nised logo and scheme promotional literature. You can verify the contactors registration status by telephoning the scheme office Over recent years there has been growing pressure on Govern- (02870325980) or visiting our internet site at ment and Local Authorities to protect householders from the un- www.searchni.co.uk. scrupulous element within the construction industry. For far too long the genuine professional contractor and the reputation of LEGAL PROTECTION: SMALL WORKS CONTRACT the Construction Industry, as a whole, has suffered at the hands of the "Cowboy Contractor". It is therefore important that, you The “Warranted Contractor” uses the scheme’s procedures and the consumer has protection and that the Contractor you appoint small works contract to legally bind his relationship with his cus- is a genuine professional firm. tomer thus protecting both parties’ interests and this will be referred to in a dispute, as the basis of the relationship. CONSUMER AND CONTRACTOR PROTECTION CUSTOMER INSURANCE WARRANTY ELIGIBILTY Contractors Insurance Guarantee Service (NI) Ltd (C.I.G.S.) has been born out of this real need in Northern Ireland to provide a The Customer can, as part of the Small Works Contract, be provid- method to protect the consumer from the failure and misbehav- ed with an Insurance Company backed warranty (Normally for a iour of the unscrupulous contractor. period of the two years).

THE NORTHERN IRELAND HOUSING EXECUTIVE Your contractor can arrange this as part of your contract. Such can be conditional as part of grant aid. If you do not receive a The success of the scheme was recognised when The Northern certificate or warranty from us and you have appointed one Ireland Housing Executive announced, in 1988, that certain reno- of our contractors then contact us immediately on vation and disablement facility grants would only be paid on condi- 02870325980. Those without a valid certificate or warranty are tion that the work be carried out by a contractor who is Regis- not eligible for warranty cover. tered with an eligible Warranty Scheme providing an Insurance backed Warranty. DISPUTES CONCILIATION

Contractors registered with Contractors Insurance Guarantee Ser- On warranted projects both The “Warranted Contractor” and Cus- vices (NI) Ltd are eligible to undertake works which are grant aid- tomer have access to the scheme’s professional conciliation proce- ed though NIHE & AFFORDABLE WARMTH SCHEME. dure to resolve disputes via amicable dialogue and negotiated consensus. Those with a valid warranty certificate can contact the The scheme is only applicable to works in Northern Ireland. scheme on 02870325980 to discuss a problem/dispute which falls within the warranty policy terms and conditions. WHAT IS A "REGISTERED CONTRACTOR"? PROVISION OF A CUSTOMER WARRANTY A registered contractor with Contractors Insurance Guarantee (Insurance Company backed protection) Services (NI) Ltd is a contractor where the scheme has been satisfied that.. For full peace of mind a “Warranted Contractor” registered with this scheme can provide an Insurance backed warranty underwrit- • the contractor's management and administration ten by Tokio Marine HCC., for contracts up to £150,000 (Plus structure is adequate for his activities. V.A.T.). Larger contracts will be considered if required.

• the contractor has had adequate experience in the WHAT COVER DOES THE WARRANTY PROVIDE? construction industry. • the contractor has adequate financial resources to fund The scheme warranty relates to building works and allied his operation. trades carried out in connection with the renovation, repair, exten- sion and construction of housing. (Normally for a period of two the contractor has suitable Employers and Public Liabil- • years. (As agreed in Small Works Contract and summarised on the ity insurances. Warranty Certificate). • the contractor's previous contracts have been completed to the satisfaction of all parties. APPLYING FOR A WARRANTY • the contractor will encourage excellence and provide honourable practice in the conduct of his business and Prior to the commencement of the works the "Warranted Contrac- abide by the scheme code or conduct (copy available tor" and his client must sign and agree a Small Works Contract on request). (SWC). Each SWC has a unique reference number.

• the contractor will maintain a high standard of work- A contract for this purpose is supplied by Contractors Insur- manship relative to his trade. ance Guarantee Services (NI) Ltd. Alternatively a standard construction J.C.T. contract can be used in replacement of the scheme Compliance with this basic criteria is in itself an assurance to the Small Works Contract. The Small Works Contract is designed to consumer that the C.I.G.S. registered contractor is worthy of his clearly set out the responsibilities of both parties and in partic- status. The following booklet summaries the key benefits to you, ular the details of the contract, the agreed price of the works, in selecting a C.I.G.S. “Warranted Contractor” for your project.... method of payment, commencement date and period of the contract. THE BASIC SCHEME PRINCIPALS EXPLAINED If the contract involves a Local Authority grant, the "Warranted HAVE CONFIDENCE IN YOUR CONTRACTOR Contractor" has the right for the Grant payment to be assigned to him as part payment of the total contract price. A form of assign- A construction project can be one of the bigger financial decisions ment is normally provided by the Local Authority for this purpose. anyone can consider. The stress and worry of selecting a contrac- In doing so the contractor is agreeing to wait for Local Authority tor can be daunting to most and as such this scheme exists to payment (Normally after the works are complete). Any extras out- relieve you of that pressure. Price is important, but so is the con- side grant aid will need to be paid, in full, by you, the customer, fidence you have in the selection of the contractor. A C.I.G.S. during the period of the works. “Warranted Contractor” is vetted for you and can provide the benefits outlined in this booklet. If you are receiving Local Authority grant aid it is important you familiarise yourself with the Local Authorities documentation and IDENTIFY A C.I.G.S. WARRANTED CONTRACTOR rules. Your contractor may also have to sign documents.

Having been accepted to the scheme the Contractor, can promote THE SMALL WORKS CONTRACT

You will be able to contact them directly if you have any queries. Aiii) However, in the event of the warranted contractor no longer Be clear on these requirements before works start to avoid delays trading having failed to complete the works because of death, and/or administrative errors. insolvency or ceasing to trade the complaint must be referred to the scheme "Complaints Conciliation Procedure" to verify the Copy details of the Small Works Contract and any premium cost contractors status. If a decision is reached in favour of the in- are processed by the "Warranted Contractor" to the C.I.G.S. sured the scheme will assist in the appointment of another reg- office, who then issue a Warranty Certificate. istered contractor to undertake completion of the Works and the insurer will indemnify the Certificate Holder up to an amount be- A single Warranty Certificate showing the cover period is issued ing the proven additional cost of completing the Works, be- for the agreed period of the works, as specified on the Small yond the original contract price, in a manner equal to but not Works Contract. The Warranty Certificate is sent to the client with better or more extensive than that provided for in the contract copies sent to the "Warranted Contractor" and other eligible in- documents and not exceeding the limit of indemnity stated on the volved parties. (e.g Local Authority) Warranty Certificate.

If the original period of the works set out in the Small Works Con- Subject to the Insurer General Terms & Conditions tract is to be amended or extras have occurred either party can request in writing giving the reason for the change. If agreed an (B) SECONDARY WARRANTY COVER PERIOD amendment will be applied to the Warranty. The scheme will contact the client, contractor and/or Local Authority and/or Build- AFTER COMPLETION ing Control and/or occupational health (if applicable) at stages up to completion of the works to monitor the project progress. Bi) When the Works are completed by the warranted contractor he will be fully responsible for any proven defect/s arising before CONFIRMATION OF WARRANTY COVER the expiry date set out on the Warranty Certificate due to proven faulty workmanship or materials and he will rectify it at the earli- Warranty cover is only in force once the customer is in possession est possible moment and will bear the cost of this. of a valid Warranty Certificate issued by Contractors Insurance Guarantee Services Limited (NI) Limited. The sending of a Small Bii) However, if the warranted contractor is still trading and refus- Works Contract and warranty premium payment is not in its self es to rectify the proven defect/s the dispute confirmation of the issue of Warranty Cover. A contractor must be "Registered" with the scheme to enable a warranty to be issued. must be referred to the scheme "Complaints Conciliation Pro- cedure". If a decision is reached in favour of the insured and the VALID WARRANTY CERTIFICATE contractor continues to refuse to rectify the defect/s the scheme will issue a Default Notice specifying a notice period after which If you do not receive a certificate or warranty from us and the scheme will assist in the appointment of another warranted you have appointed one of our contractors then contact us registered contractor to undertake correction of the defect/s. The immediately on 02870325980. Without a valid Warranty insurer will indemnify the Certificate Holder up to an amount being Certificate issued by Contractors Insurance Guarantee Ser- the proven additional cost of completing the Works, beyond the vices Limited (NI) Limited no cover will apply. original contract price in a manner equal to but not better or more extensive than that provided for in the contract documents THE COST OF A WARRANTY and not exceeding the limit of indemnity stated on the Warranty Certificate. Subject to the insurer General Terms & Conditions If a warranty is required, the "Warranted Contractor" will include a modest fee in his Contract Price for the insurance backed warran- Biii) However, in the event of the warranted contractor no longer ty. The warranty premium is calculated on the Total Contract Price trading having failed to complete the works because of death, (inclusive of V.A.T.). The "Warranted Contractor" will outline this insolvency or ceasing to trade the complaint must be referred to when completing the Small Works Contract. If the contract is Local the scheme "Complaints Conciliation Procedure" to verify the con- Authority Grant aided this may be partly allowed as part of the tractor’s status. If a decision is reached in favour of the insured Grant Payment. the scheme will assist in the appointment of another registered contractor to undertake correction of the proven defect/s and LEGAL RIGHTS the insurer will indemnify the Certificate Holder up to an amount being the proven additional cost of completing the Works, beyond Contractors Insurance Guarantee Services (NI) provides protection the original contract price, in a manner equal to but not better or in addition to, but does not replace, consumer’s common law or more extensive than that provided for in the contract docu- statutory rights. Nor does it replace warranty or product guaran- ments and not exceeding the limit of indemnity stated on the tees already provided under normal manufactures/product guar- Warranty Certificate. Subject to Insurer policy terms and condi- antees or warranties. tions.

DISPUTES YOU AND YOUR CONTRACTOR

(A) PRIMARY WARRANTY COVER PERIOD (A) Communication: Many disputes arise due to the failure of both parties to com- PERIOD OF THE WORK IN PROGRESS municate their requirements.

Ai) The warranted contractor will be responsible, at his own ex- It is essential that instructions start with the completion of the pense to rectify any proven defects or snagging provided for in Small Works Contract. Any variations thereafter must be in writ- relation to the works specified in the contract documents. ing thus avoiding any misunderstanding.

Aii) If the warranted contractor is still trading and refuses to (B) Professional Supervision: rectify the proven defect/s the complaint must be referred to the scheme "Complaints Conciliation Procedure". If a decision is It is always preferable that, the customer have their own Builders reached in favour of the insured and the contractor continues to Surveyor or Architect supervising the Contractors work and for refuse to carry out and complete the works the scheme will issue a that person to approve the payment/stage payment to the Con- Default Notice specifying a notice period after which the scheme tractor. For the Contractor to have another professional person to will assist in the appointment of another registered contractor to talk to who is working for the Applicant avoids many difficulties undertake completion of the works. The insurer will indemnify the that can arise. Certificate Holder up to an amount being the proven additional cost of completing the Works beyond the original contract price, It is, however, recognised that the customer does not always in a manner equal to but not better or more extensive than that have or can afford professional supervision and as such good provided for in the contract documents and not exceeding the communication and paperwork is essential between both parties. limit of indemnity stated on the Warranty Certificate. DISPUTES CONCILIATION

If a dispute should arise under the contract and a valid warranty COMPLAINT: RESOLUTION NOTICE A has been arranged the following "Complaints Conciliation Proce- The scheme finds in favour of the insured and instructs the origi- dure" is available to both “Warranted Contractor” (Contractor) and nal warranted contractor to address the complaint, under this res- customer (The Insured).. olution at his own expense and an agreed time frame for completion. COMPLAINTS CONCILIATION PROCEDURE Or Private Negotiation: Initially it will be the duty of the insured and COMPLAINT: RESOLUTION NOTICE B contractor to try to resolve any problem that may arise by means The scheme finds in favour of the warranted contractor and in- of private negotiation through amicable dialogue. structs the insured of their obligations/requirements under this resolution and an agreed time frame for completion.. Scheme Notification: Should a complaint remain unresolved through private negotiation the insured must formally write/ Or email to the scheme summarising the circumstances of the COMPLAINT: RESOLUTION NOTICE C complaint together with details of any alleged defective work- The scheme finds in joint favour of the insured and contractor manship and/or materials and forward a copy to the contractor. when joint responsibility is identified and instructs both parties of their obligations / requirements under this resolution and The insured may also contact the scheme by telephone, to dis- an agreed time frame, for both parties for completion. cuss and provide details of the complaint quoting the Warranty Certificate reference. Notification must be within a reasonable Or time of occurrence (maximum allowance is 30 days of such occur- COMPLAINT : FORMAL CLAIM / DEFAULT rence) and within the "warranty period". If following a Notice by the Scheme under resolution A or C above there is not satisfactory resolution of the matter (which is Scheme/Insurer officer appointed: Once the scheme receives subject of Conciliation) within the agreed timescale then the notification they appoint a scheme/insurer officer to the com- Scheme will issue a Default Notice specifying a notice period after plaint whose remit is to impartially investigate the allegations which the provisions of this Policy will apply and an alternative thoroughly. It is a condition of this warranty that the officer contractor will be appointed to complete the outstanding work. must receive full co-operation in respect of all aspects of his Subject to Warranty Policy Terms and Conditions. investigations:

* The Insured The officer will review the information already provided but may request the insured to provide further documentation and/or details regarding the complaint. The officer will also require full financial/payments details in relation to the project. He may also be required to visit the insured, independently and/or jointly with the contractor at the site address to obtain additional ma- Find a contractor terial which may include a photographic record. If the architect of the project has a supervisory role they may wish to provide additional supporting information on behalf of the insured. If the telephone insured is not a professional within the construction industry and the Architect only has provided a design function, due care by the insured must be made in presenting allegations of defec- Helpline 02870325980 tive workmanship and/or materials. The officer may require the insured to attend a formal site meeting, chaired by him, with other parties.

* The Contractor The officer will contact the contractor and/or (if required) arrange to meet him, independently and/or jointly with the insured at the For updated lists visit : site address, to obtain further details of the contract and a state- ment of the nature of the complaint from his (the contractor’s) prospective. Additionally the officer will review the contractor’s www.searchni.co.uk attempts to resolve the complaint with the insured through personal negotiation and the reasons why that approach failed. The officer may require the contractor to attend a formal site meeting, chaired by him, with other parties.

* Other parties Search by: The officer will request information or representation from any other organisation he considers will assist with the resolution of the complaint. These representatives may also be invited, by 1. Other Council Regions the officer, to attend a formal site meeting, chaired by him, with other parties. 2. Postcode Regions COMPLAINTS CONCILIATION PROCEDURE: RESOLUTION NOTICE

After assessing the information provided and discussing the complaint independently or collectively with each party the officer will co-ordinate continued dialogue to try to formulate a satisfactory amicable resolution to the complaint. After continu- ous assessment of the information provided and opinions of the parties involved the officer will, even if consensus cannot be reached, issue one of the following scheme FORMAL RESOLU- TION NOTICES...