Capital Markets Presentation 2019

・・・・・・ASIA PACIFIC Toby Fowlston, CEO Asia Pacific

EMEA and AMERICAS Antoine Morgaut, CEO EMEA and Americas

RESOURCE SOLUTIONS Oliver Harris, CEO Resource Solutions

INNOVATION Faye Walshe, Group Innovation Director

Specialist professional Clerical recruitment Recruitment process recruitment Europe outsourcing

Principles Innovation, teamwork, integrity and passion – these principles Robert are the foundation stones of the activity of all staff worldwide Walters Strategy Group The Group’s strategy for growth is centred on organic international expansion and discipline diversification; ensuring a balanced footprint covering mature and developing markets: ▪ International expansion – driving growth through expansion into new geographic locations ▪ Discipline diversification – driving growth through the building of scale in existing disciplines and the launch of new disciplines

34 * 17 *

TOBY FOWLSTON ANTOINE MORGAUT OLIVER HARRIS CEO CEO CEO Asia Pacific EMEA and Americas Resource Solutions

20 * 20 * 21 *

*denotes length of tenure 5

23% 22% 31%

London 2014: 84% Japan 2014: 26% Regions 2014: 16% Australia 2014: 29% Hong Kong 2014: 12% 6% Singapore 2014: 11% New Zealand 2014: 7% 77% 8% Other 2014: 15%

21% 12%

Europe – 27% of Group NFI Other International – 8% of Group NFI 6% 2% 2% 2% 7% 38% 6% USA 2014: 64% France 2014: 51% Middle East 2014: 7% Netherlands 2014: 17% 13% 15% South Africa 2014: 18% Belgium 2014: 14% Chile 2014: N/A Spain 2014: N/A Canada 2014: N/A Germany 2014: 8% Brazil 2014: 11% Other 2014: 5% 13% 73%

23% 6

Commerce 4% IT Banking 4% Sales and Marketing HR Engineering 5% Support Other Legal Procurement

10%

13% 19%

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0 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

4,500

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0 2012 2013 2014 2015 2016 2017 2018 2019

22%

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0% Hays Page Group Sthree Robert Walters

14.0

12.0

10.0

8.0 Pence

6.0

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0.0 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018

Asia average Europe average Page Group

Hays UK average Robert Walters

SThree

Staffline

1997 1999 2003 2005 2011 2012 2013 2015 2019

Qualified Manager Managing Managing CEO Solicitor Banking Director Director Asia London Permanent Singapore Pacific London

20*

JAMES MATTHEW JEREMY NICHOLSON ERIC MARY KIMBERLYN LU MONTY SUJANANI GERRIT BENNETT SAMPSON ROB BRYSON MD, Australia & Country Manager, Country Manager, Country Manager, BOUCKAERT MD, Greater China MD, Northeast Asia MD, Singapore New Zealand Indonesia Malaysia Philippines MD, Thailand & Vietnam 16* 18* 13* 8* 11* 6* 7* 6*

*denotes length of tenure 16

76% Permanent 2018: 76% Locations: Australia New Zealand China Philippines Hong Kong South Korea India Singapore Indonesia Taiwan Japan Thailand Malaysia Vietnam Recruitment net fee

income by discipline 8% 16%

Commerce Finance 2018: 21% Average Tenure Banking Finance 2018: 13% 27% HR 2018: 5% 14% Sales and Marketing 2018: 16% 12 years 10 years 6 years Procurement 2018: 6% Directors Associate Managers Engineering 2018: 5% 5% Directors IT 2018: 26% 5% Other 2018: 9% 6% 19% 17

▪ Strong financial services growth and demand for regulatory, compliance and risk professionals in Australia ▪ Thriving technology and transformation market across the region ▪ Investment in public sector has driven both permanent and contract hiring activity in Wellington ▪ Healthy government investment in infrastructure across the region – $80bn investment by the NSW government over the next four years, projects in Queensland reaching execution stage, and the Auckland City Rail project in New Zealand

Key Market Strengths ▪ Market leader and dominant player in New Zealand ▪ Sustained growth in technology offering across the region – Wellington has 10+ consultants creating scale in a small market and Sydney has four specialist technology teams ▪ International career management programmes reduce the impact of candidate shortages and help bring experienced expats back to the local market ▪ Strong experience and length of tenure in banking, regulatory and compliance – scaling to a 20+ strong team in Sydney alone 18

© Robert Walters plc Growth Opportunities ▪ Continued focus on margin enhancement and developing SME market in Australia ▪ Recovery of the mining sector in Australia ▪ Booming technology and transformation sectors ▪ Infrastructure and engineering government investment

Industry Award Winners: British & Irish Industry Award Winners: Recruitment Lions Sponsorship in New Zealand International, Australia

Mobilising global talent to solve New Salary Survey: Top jobs with the Technology driving jobs growth across Salary Survey: Recruitment trends in Zealand’s skill shortages strongest wage growth New Zealand Australia 19

▪ Strong demand for bilingual professionals with international experience ▪ Increasing number of international businesses setting up R&D centres in Taiwan ▪ Mainland China is now one of the leading global investors in digital technologies and e-commerce ▪ US-China trade war

Key Market Strengths ▪ Strong market reputation and length of senior management tenure in Hong Kong ▪ Renowned for quality of service in Southern China – increasing exclusivity with clients ▪ Known as a prestigious brand in Taiwan ▪ Headcount growth in technology – three of top five clients now in Shenzhen

© Robert Walters plc Growth Opportunities ▪ Strong demand for professionals with the technical expertise to help companies implement digitalisation projects ▪ Shenzhen fast developing as a major tech hub for Chinese businesses – strong demand for skills in emerging technologies such as machine learning and AI (Internet Plus strategy) ▪ Taiwan government is implementing a Green Energy Industries and Technological Innovation plan to boost renewable energy development, driving demand for engineering and supply chain professionals

Whitepaper: How to attract talent to grow your business internationally

The impact of Brexit: bringing local The impact of the trade war on banking Thought Leadership events: Salary Survey: Recruitment trends professionals home professionals in China Recruitment trends 21

▪ Acute bilingual professional talent shortage across all sectors and disciplines allowing further margin enhancement ▪ 20 – 25% salary inflation for hard to fill roles commonplace ▪ Skill shortages across specialised roles such as technology, digital, engineering, sales and marketing

Key Market Strengths ▪ Record year in 2018 – Japan and Korea ▪ Dominant specialist recruitment consultancy across all markets ▪ Strong brand and media presence in Japan ▪ Ever-increasing specialisation within existing disciplines, such as technology ▪ Unrivalled database of bilingual professionals

© Robert Walters plc Growth Opportunities ▪ Demand strong from both MNCs and increasingly Japanese businesses looking to expand internationally – increased need for bilingual professionals ▪ Some softening of visa restrictions in Japan to aid inward talent flow ▪ Increased participation of women in the workforce in Japan ▪ Increase in foreign direct investment in Korea ▪ Opening of new contract teams – Osaka IT, Industrial and Healthcare

Granted highest level of L-Boshi: 6 tips for women interested in moving recognition of female participation to foreign-affiliated companies in Japan

Award winner: Ranked #16 as best place to Thought leadership: Salary Survey media Benefits of international talent, Japan Salary Survey: Salary and hiring work in Japan, mid-sized companies launch Times trends, Nikkei 23

© Robert Walters plc Current Market trends ▪ Digitalisation and transformation a major theme across the region – e.g. the success of four tech unicorns in Indonesia (GoJek, Traveloka, Tokopedia, Bukalapak) ▪ Greater injection of foreign investment, in particular from China, into the region ▪ Increased need for local talent with international experience ▪ Bilingual talent shortages, particularly within middle management

Key Market Strengths ▪ International candidate management programmes and award-winning ‘return home campaigns’ ▪ Singapore – Balik Kampang ▪ Indonesia – Pulang Kampung ▪ Philippines – Bayan Balik ▪ Vietnam – Come Home Pho Good

▪ Strong brand name and presence ▪ Unrivalled footprint in emerging markets of Indonesia, Thailand, Vietnam and the Philippines (operating profit growth in excess of 50% yoy) ▪ Growth of technology teams – opening of team in Indonesia, increasing specialisation of teams in Philippines and Malaysia and 25+ consultants in Singapore 24

© Robert Walters plc Growth Opportunities ▪ Booming technology and digital sectors as companies transform their digital operations and e-commerce activity grows ▪ War for talent and strong wage inflation for hard-to-source skills (circa 20 – 30%) ▪ Expansion into the Eastern Economic Corridor in Thailand due to strong industrial growth – opened office in April 2019 ▪ Thailand has emerged as the sub-regional HR HQ for ‘Indochina’ countries – ideal location to springboard into new frontier markets such as Myanmar and Cambodia

Award winner: Best Employer Brand, Award winner: Best Places to Work, Indonesia Thailand

Award winning ‘Return home Whitepaper: A guide to securing skilled Salary Survey: Salary and hiring Thought leadership: Hiring international campaigns’ Singaporean talent based overseas trends, Philippines talent, Vietnam 25

1999 2005 2007 2009 2010 2016 2019

19 *

CHRIS HICKEY KEVIN GIBSON ROB VERMAAK MARCO LAVEDA NICK DUNNETT LOUISE SIMON CEO CEO RMD MD MD CAMPBELL BROMWELL UKMEA LATAM Benelux Iberia Germany & MD MD Switzerland Ireland North America 20* 22* 14* 9* 18* 15* 16*

*denotes length of tenure 29

52% Permanent 2018: 55% Locations: Benelux France 26% Germany Contract Ireland 2018: 24% Portugal Spain Switzerland Recruitment net fee

income by discipline 6% 12%

Commerce Finance 2018: 58% 5% Average Tenure Banking Finance 2018: 12% HR 2018: 3% 7% 10 years 6 years 6 years Support 2018: 7% 54% Engineering 2018: 6% IT 2018: 5% Directors Associate Managers 8% Directors Other 2018: 8% 8%

▪ Europe’s economy continued to expand but at a slower rate ▪ “Gilets Jaunes” chaos in France and political uncertainty across Europe affected decision making ▪ Benelux and Germany – extremely candidate driven markets at all levels of seniority

Key Market Strengths ▪ Good geographical mix: 9 countries (6 of the biggest European economies) and a strong regional office network ▪ Healthy business mix of temp (Walters People), perm and a growing senior interim business ▪ Balanced discipline mix – including commerce finance, legal, financial services, business support and technology

▪ Germany ▪ France temp & perm ▪ Benelux – continued expansion in line with market growth ▪ Rapid growth in Spain ▪ Expansion of Walters People across Europe ▪ Increased focus on interim management

© Robert Walters plc FOCUS GERMANY  OPENED IN 2010 Current Market Trends ▪ Uncertain economic forecast (US-China trade war) ▪ Immature recruitment market but developing ▪ Distinct regional markets – at present we only cover 3 regions

Key Market Strengths ▪ Strong reputation and perceived as a premium brand. Business culture fits well with traditional German standards ▪ Skilled talent shortage across our core disciplines of financial services, commerce finance and technology ▪ Reputation as the predominant Brexit recruitment specialist in Frankfurt

Footprint  Dusseldorf, Frankfurt, Hamburg and Cologne 34

© Robert Walters plc FOCUS SPAIN  OPENED IN 2009 Current Market Trends ▪ High growth economy ▪ Educated, specialist workforce and light touch labour regulations. Competitive ▪ Political environment is volatile due to Catalonia question and elections

Key Market Strengths ▪ Three years of consecutive quarterly growth ▪ Investment in Walters People and Barcelona office has proven very successful ▪ Well balanced business mix across engineering, technology, commerce finance and business support at all levels of seniority

Footprint  Madrid and Barcelona 35

66% Permanent 2018: 62% Locations: Birmingham Bracknell London Leeds Manchester Milton Keynes Recruitment net fee St Albans income by discipline 4%

14% Commerce Finance 2018: 47% Average Tenure Banking Finance 2018: 23% Legal 2018: 16% 46% IT 2018: 8% 17% 14 years 7 years 5 years Other 2018: 6% Directors Associate Managers Directors 19%

© Robert Walters plc UNITED KINGDOM  OPENED IN 1985 Current Market Trends ▪ Uncertainty around Brexit has undoubtedly had an effect on general client sentiment, particularly in London ▪ Candidate confidence across most industries is relatively subdued due to continued Brexit uncertainty ▪ Tech market continues to grow across the UK

Key Market Strengths ▪ Business has proven resilient and agile by morphing where necessary from financial services to non-financial services focus ▪ Strong regional office footprint ▪ Industry leading technology and legal divisions, both extremely candidate short areas

Footprint  Bracknell, Birmingham, London, Leeds, Manchester, Milton Keynes and St Albans 38

▪ Temp and interim ▪ Technology recruitment ▪ Post Brexit stabilisation

Footprint  Bracknell, Birmingham, London, Leeds, Manchester, Milton Keynes and St Albans 39

100% Permanent 2018: 100% Locations: Brazil Chile Canada Middle East South Africa USA Recruitment net fee income by discipline 1% 19% 22% Commerce Finance 2018: 24% Average Tenure Banking Finance 2018: 38% Sales and Marketing 2018: 13% 7% Legal 2018: 6% 8 years 8 years 4 years Other 2018: 5% 17% Directors Associate Managers IT 2018: 15% Directors 34%

© Robert Walters plc NORTH AMERICA  OPENED IN 1994 Current Market Trends ▪ California: Tech firms continue to grow rapidly – an incredibly dynamic and competitive hiring market ▪ Candidate driven. Strong competition for qualified talent

Growth Opportunities ▪ Cement our position as a leader in the tech market in San Francisco ▪ Huge opportunity to grow offering in New York ▪ Potential for expansion in Canada, supported by high oil price ▪ Other States…. we have a small share of a big cake

Footprint  San Francisco, Los Angeles, New York and Toronto 42

© Robert Walters plc LATAM  OPENED IN 2010 Current Market Trends ▪ New Brazilian government has generated business expectation but reforms are pending and we have seen no material upside yet ▪ Latam economy is expected to strengthen somewhat this year, due to improved sentiment and flexible monetary policy

Growth Opportunities ▪ Fast growing and immature recruitment markets ▪ New offices in Mexico and Chile ▪ Brazil rebound

Footprint  Brazil, Chile and Mexico 43

1998 2000 2001 2004 2008 2010

Trainee Recruitment Manager Managing Director Consultant Finance & Accountancy Contract division London Contract UK & South Africa London

▪ Workforce Planning Clients ▪ Role sign-off

▪ Market Insights

▪ Variety of tools

Non-Agency Channels Agency Internal Referral Direct

▪ Incremental recruitment income

▪ Wholly separate recruitment database

▪ Defending the supply channels of the Group

▪ Close working relationship between Robert Walters and Resource Solutions 47

▪ VIP concierge service facilitating movement within a company

▪ Helping clients retain and grow their talent

▪ Social advertising

▪ Promotional events

▪ Reward schemes

▪ Sourcing tools include:

Underpinned by

MANCHESTER Australia Netherlands

China New Zealand

Czech Republic Philippines

France Singapore

Germany South Africa

Hong Kong South Korea SHENZHEN Opening May Hungary Switzerland 2019 India Taiwan

Indonesia Thailand

Ireland UAE HYDERABAD Japan United Kingdom JACKSONVILLE Lithuania United States

Malaysia Vietnam MANILA JOHANNESBURG

50+ 75+ 7 123 Countries placed Global Service Global clients On-site Teams into Centres 52

New Client

20*

SIMON DAVID NORMA ED SNOW CHRIS BRADBERRY BARR GILLESPIE Global Head of CARTWRIGHT MD, EMEA & US MD, APAC MD, Enterprise Business Global Director, Accounts Transformation Operational Infrastructure 7* 18* 11* 16* 1*

*denotes length of tenure 54

▪ Organic growth with existing clients: ▪ Internationally e.g: ▪ Schroders (Luxembourg) ▪ Man Group (US) ▪ MUFG (Hong Kong) ▪ Honeywell (Sub-Saharan Africa) ▪ New products and services such as: ▪ Statement of Work (SOW) ▪ IR35 Consultancy and Audit ▪ Lean Process Optimisation

▪ Discipline diversification – expansion into new sectors such as:

▪ Financial telecommunications – SWIFT ▪ Semiconductors – ASM ▪ Online payment services – PayPal ▪ Chemical engineering – BASF ▪ Clinical trial services – Q2 • Appetite for Total Talent (temp and perm) and multi-geography solutions

* Source: Nelson Hall 55

© Robert Walters plc 2019 Employee Engagement Survey Recent Awards Awards Top 10 ▪ 90% of employees willing to go the extra mile for Pre-Employment Resource Solutions Screening Consulting/Services ▪ 89% of employees feel Resource Solutions Companies 2019 promotes diverse hiring and can be their authentic self at work ▪ 89% of employees feel their manager cares about them as a person and takes the time to listen to them

Best Recruitment Firm – Client Experience RESOURCE SOLUTIONS

3.5

Approve of CEO Would recommend

© Robert Walters plc ・・・・・・▪ Innovation strategy • LinkedIn Talent Insights Data & Analytics • RS Heatmaps ▪ Key industry trends • Power BI ▪ Focus on successful trials and implementations across the Group Diversity & Video • Video My Job Ads • Adify

AI • Arya & GDPR Update

• Interview Scheduling Automation & • Dot The Bot ChatBots • Impress.ai

Workforce: • Workplace by Facebook Mobility & Social • O365 & New Ways of Working

© Robert Walters plc “ At Robert Walters we see technology as an enabler, not a threat. Our test & trial strategy ensures that we are evaluating innovative new technology and determining whether it delivers productivity enhancements to our recruiters before we decide to talk credibly about it to our clients. ”

July

2016 2017 2018 June Nov May May Google Hire Google Jobs Search

“New Work”

July

2018 2019 Oct Dec April

▪ +AI into Google Hire ▪ Talent Solutions: Job Search, Commute Search & Profile Search + 61%

Trend: ▪ Some start-ups feel like features, rather than fully fledged businesses ▪ Acquired, pivot or disappear

185+

Team Purpose: ▪ Monitor consumer trends which shape recruitment landscape ▪ Consult to our clients ▪ Seek out innovative recruitment technology for trial ▪ Challenge our existing processes and service offerings to ensure maximum benefit for our business, our candidates and our clients

2018 ▪ Jakarta 22 Nov ▪ Kuala Lumpur 23 Nov ▪ Paris 10 Dec

▪ Shanghai 11 Jun ▪ Taipei 12 Jun ▪ Hong Kong 13 Jun ▪ Dusseldorf 25 Jun

2019 ▪ Frankfurt 26 Jun ▪ Amsterdam 27 Jun ▪ Sydney, Melbourne Oct ▪ Auckland, Wellington Oct

Workforce: Data & Diversity & Automation & AI Mobility & Analytics Video Ads ChatBots Social

▪ Resource Solutions’ unique market mapping capability draws from a number of credible sources of information to produce bespoke heat maps within a client’s specific location or job function. ▪ RS Heatmaps provide clients’ hiring community with real-time data to support and shape their strategy by gaining as much understanding of the relevant talent pool as possible.

▪ Rolled out to all global RW consultants with videos, events and training ▪ Company research & BD ▪ Inform client recruiting strategy ▪ Competitor analysis & media planning

▪ Uptake of circa 90% and rising

▪ Future-state thinking

© Robert Walters plc ▪ Increasing recruiter productivity with real-time reporting and analytics suite ▪ Strategic vision: moving from static data and visibility to predictive analytics to guide future activity

© Robert Walters plc ▪ Australia-based VideoMyJob enables us to bring jobs to life and challenge assumptions ▪ Videos are authentic and can be produced in minutes ▪ Video Job Ads are a great way to challenge assumptions about your vacancy ▪ Rolled out across multiple regions ▪ Great results and engagement

© Robert Walters plc ▪ Thousands of ads (clients and RS & RW) analysed through our bespoke tool, leading to more gender balanced long and shortlists ▪ Measures: ▪ Readability ▪ Sentiment ▪ Tone ▪ Mobile appeal ▪ Gender appeal ▪ Clients positively reviewing our ability to change the gender make up of shortlists

© Robert Walters plc ▪ AI sourcing platform which automates the early recruitment process ▪ 12 month trial proved Arya could read job specs and accurately source in multiple geographic locations ▪ Leading the way in GDPR compliance for us and for our clients ▪ CRITICAL VALUE: Learning at pace, handling data responsibly. Evaluating new suppliers

© Robert Walters plc ▪ Online interview scheduling tool which connects to candidates’ calendars to facilitate 24/7 booking and improved CX ▪ Recruiters’ time was saved by the removal of the “back and forth” communications with candidates ▪ Over circa 60 interviews ▪ 4.5hrs recruiter time saved ▪ 3 hrs co-ordinator time saved ▪ 20% booked from 12am-5am ▪ Next steps: rolling out to selected client sites

© Robert Walters plc ▪ Meet Dot the Bot our new contractor query bot ▪ Programmed to answer Contractor questions in over 100 different categories ▪ CX gains: Improving immediacy of contractor care ▪ Productivity wins: Free up our co-ordinators time to field more complex queries ▪ Next Steps: Measuring Operational Model Impact ▪ How much of our co-ordinators’ time will be freed up to answer more complex queries? ▪ What proportion of the workforce will then be able to transition over to Bot programming?

© Robert Walters plc ▪ Impress.ai is a chatbot-led product which enables automated screening interviews and is able to engage with applicants intelligently through an AI-powered chatbot. Uses machine learning software

▪ The proof of value trial at Barclays in India commenced on 25th March 2019

▪ Frictionless application experience:

▪ Phase 1: AI screening

▪ Phase 2: AI screening + online assessment

▪ Phase 3: AI screening + online assessment + instant interview scheduling

▪ Building our capability to automate at scale – where appropriate 76

© Robert Walters plc ▪ Global roll out of Workplace by Facebook ▪ 77% uptake within the first week ▪ 150 Groups set up ▪ Country News & Updates Groups ▪ Resources Groups ▪ Global training and L&D Groups ▪ Social Groups ▪ Wellbeing, Charitable & CSR Groups ▪ Transformed our ability to communicate visually and made us a more connected entity ▪ Idea and best practice sharing

© Robert Walters plc ▪ New Ways of Working launched across 24 countries over last 18 months. ▪ Live for over circa 1500 RW staff ▪ Productivity gains: ▪ Updating notes on database while on the move ▪ Speed of response to client and candidate queries ▪ Higher-tech client presentations

▪ #LifeAfterWow shows how passionate teams in SEA embraced new mobility & productivity goals