Corporate Profile

Company Outline ［］ Name of company: AEON DELIGHT CO.,LTD. Capital: 3,238 million yen Established: November 16, 1972 Stock Listing: Tokyo Stock Exchange, 1st Section Representative: Kazumasa Hamada, President & CEO Number of Employees: 4,074 Group Total: 22,062 Headquarters: Minamisenba Heart Building, Minamisenba (as of end of February 2020) 2-3-2,Chuo-ku, Osaka 542-0081, Japan Description of Business: Facility Management

HISTORY

1972 Nov. Nichii Maintenance Co., Ltd. is established in Higashi-ku,Osaka. 2010 Sep. Company merges with CERTO Corporation. 1976 Mar. Business name is changed to Japan Maintenance Co., Ltd. Company af liates CERTO (BEIJING) COMMERCE CO., LTD. 1995 Apr. Headquarters is moved to Minamisemba , Chuo-ku, Osaka. (present AEON DELIGHT (BEIJING) COMMERCE CO., LTD.) Sep. Capital is increased to 3,238 million JPY. 2011 Apr. Company acquires 90% of the stock of Kajitaku Inc. (present Aqutia Company is listed on the second section of the Osaka Co., Ltd) and af liates the company. Securities Exchange. May Company acquires 54.8% of the stock of A to Z Service Co.,Ltd. Pursuing the creation of “Environmental Value” 1999 July Company is listed on the second section of the Tokyo and af liates the company. Stock Exchange. Dec. Establishes FMS Solution Co., LTD. 2000 Feb. Company is listed on the rst section of the Tokyo Stock 2012 Feb. The representative of ce of AEON DELIGHT CO., LTD. in Beijing is Exchange. established in China. Company is listed on the rst section of the Osaka Mar. Establishes AEON DELIGHT (MALAYSIA) SDN. BHD. Securities Exchange. Sep. Aeon Delight Teda (Tianjin) Comprehensive Facility Management Nov. Three administrative centers in the Osaka branch acquire Service Co., Ltd. is established at Tianjin in China. Quality Management System (ISO 9002) certi cation. Oct. Company acquires 51% of the shares of Aeon Delight (Suzhou) 2001 June Japan Maintenance Academy Co., Ltd. is established. Comprehensive Facility Management Service Co., Ltd. (present AEON DELIGHT ACADEMY CO., LTD.) (present Aeon Delight (Jiangsu) Comprehensive Facility 2003 July Headquarters and Tokyo Of ce of AEON Techno Service Management Service Co., Ltd.) and af liates the company. Co., Ltd. acquires Environmental Management System Company acquires 55% of the shares of AEON COMPASS CO., LTD. (ISO 14001) certi cation. and af liates the company. 2004 Mar. Japan Maintenance Security Co., Ltd. is established. Company acquires 51% of the shares of General Services,Inc. (present AEON DELIGHT SECURITY CO., LTD.) and af liates the company. July Company acquires all the shares of Asahi Bank Building Dec. Establishes A-Life Support Co., Ltd. Maintenance Co., Ltd. reforming it into af liate company Establishes AEON DELIGHT (VIETNAM) CO., LTD. Japan Maintenance Seres Co., Ltd. 2013 July Company acquires 51% of the shares of Wuhan Xiaozhu Dec. Company acquires all the shares of Towers Co., Ltd., reforming Comprehensive Facility Management Service Co.,Ltd. and af liates it into af liate company Japan Maintenance Towers Co., Ltd. the company. CORPORATEPROFILE 2005 Dec. All companies acquire Quality Management System(ISO 9001) 2015 Dec. Company acquires 89% of the shares of Hakuseisha CO.,LTD. certi cation. and af liates the company. 2006 May Company acquires all the shares of AEON Techno Service Co., Ltd. 2016 Dec. Company merges with A-Life Support Co., Ltd. Sep. Company merges with AEON Techno Service Co., Ltd. 2017 Mar. Establishes AEON DELIGHT (SHANGHAI) MANAGEMENT CO., LTD. Business name is changed to AEON DELIGHT CO., LTD. Jun. Company merges with FMS Solution Co., LTD. 2007 May Company forms a business and capital alliance with A to Z Company merges with AEON DELIGHT Seres Co., LTD. Service Co., Ltd. 2018 Apr. Establishes AeonDelight DeepBlue Technology (Shanghai) Co., Ltd. Sep. AEON DELIGHT (BEIJING) CO., LTD. is established. May Company acquires 100% of the shares of U-COM Co.,Ltd. 2008 Mar. Company forms a business alliance with NEMOTO & CO., LTD. and af liates the company. Oct. Company acquires 40% of the shares of Kankyouseibi Co., Ltd. Oct. Company acquires an additional 49% of the shares of Aeon Delight and af liates the company. (Jiangsu) Comprehensive Facility Management Service Co., Ltd., 2009 Apr. Company acquires 40% of the shares of DO SERVICE co., Ltd. making it a wholly owned af liate. and af liates the company. Company acquires an additional 49% of the shares of Wuhan July Company acquires Environmental Management System Xiaozhu Comprehensive Facility Management Service Co., Ltd., (ISO 14001) certi cation. making it a wholly owned af liate. 2010 Feb. Company completes construction of research and training Dec. Company acquires 90% of the shares of PT Sinar Jernih Sarana facility "AEON delight Academy Nagahama" in Nagahama City, and af liates the company. Shiga Prefecture. 2010 June Business areas of AEON DELIGHT Seres Co., Ltd. and AEON DELIGHT Towers Co., Ltd. transferred to AEON DELIGHT.

https://www.aeondelight.co.jp Osaka Headquarters: Minamisenba Heart Building, Minamisenba 2-3-2, Chuo-ku, Osaka 542-0081 TEL: 06-6260-5621 Tokyo Headquarters: St. Luke’ s Garden Tower 8F, 8-1 Akashi-cho, Chuo-ku, Tokyo 104-0044

Issued on July 1, 2020 TOPMESSAGE

SDGs（Sustainable Development Goals） Building the “New Normal” in Facility Management and SDGs refers to the 17 sustainable development goals (SDGs) to be achieved by 2030 as de ned by the UN Aiming to Be an Environment Value-creating Company summit as part of the Action Plan for Humanity, the Earth, and Prosperity. The cooperation of all players in Asia that Resolves the Three Socials Issues Related to has been called for, including private companies and “Safety and Security,” “Labor Shortage,” and “Environment” civil society.

■Our medium- to long-term growth strategy “AEON delight ■Facilities transforming their roles due to the COVID-19 pandemic Vision 2025” ～Building the “new normal” in facility management～ In order for AEON delight to contribute to the realization of a The spread of COVID-19 has had a major impact on all areas of Our initiatives toward a sustainable society “sustainable society” based on our management principle “To social activity, and people are making changes to their lifestyles Resolve three social issues, and support customers and local communities continue to create ‘environmental value’ of clients and local and workstyles to accommodate preventive measures with communities,” we asked ourselves once again about the origin and economic activities as we enter a phase called “with corona.” the signi cance of our business and decided to focus our efforts Considering the signi cant impact of the recent corona pandemic towards resolving the three socials issues of “Safety and Security,” on people’s lives and the economy, in the “after corona” phase Safety and Security Labor Shortage Environment “Labor shortage,” and “Environment” through our businesses. when the spread of the virus has been brought under control, Subsequently, in October 2018, the “AEON delight Vision 2025 lifestyles and workstyles will not return to how they used to be A series of natural disasters have occurred in As the labor shortage is becoming more serious Our company follows parent company AEON (hereinafter, Vision 2025)” was formulated as our medium- to before the corona pandemic. We will need to adjust to a “new recent years, and as a company with the mission in Japan and China, AEON delight provides CO., LTD’s goal to reduce CO and other long-term growth strategy, and we made a pledge to “Aim to be an normal” of living. This will also have a great impact on the roles of of providing “safety, security, and comfort” through solutions that resolve the labor shortage for both emissions to zero with AEON Decarbonization environment value-creating company in Asia that resolves social facilities. Infection prevention measures will become the norm for facilities and their surrounding environment, we our company and our customers, through our Vision 2050. AEON also joined the international issues based on ‘Safety and Security,’ ‘Labor shortage,’ and all facilities, teleworking for of ce workers will spread, and more support customers’ BCPs* in order to minimize creation of the AEON delight (AD) platform. Our initiative “RE (Renewable Energy) 100” the goal of ‘Environment’ as the three pillars of our growth strategy.” We have on-line classes will be offered at universities and educational damage during a disaster. We also offer development services The AD platform invalues collecting, which aims to do business using 100% renewable been promoting initiatives ever since to resolve the three social issues facilities for children. support for disaster prevention and disaster storing data acquired from inside and outside energy. We participate in the vision as a company through our business eld of facility management (hereinafter, FM). reduction systems in times of peace. Additionally, facilities through our services and analyzing that responsible for energy management within the In line with the changes in newly required functions, digitalization we continue to evolve “Safety and Security.” by data with AI, and provide optimal solutions to Aeon Group. We have established energy ■ Responding to the COVID-19 pandemic of facilities will be accelerated. actively introducing technology such as AI, IoT, customer issues. Solutions include streamlining management as a new pillar for our business, In light of the global spread of COVID-19, AEON delight set up a task Based on the Vision 2025, AEON delight will respond to the needs of and robots. and automation of operations, remote monitoring and we will contribute to the achievement of a *Business Continuity Plan. This is a plan in order for businesses to and automatic control of equipment, and decarbonized society together with our local force from the beginning of 2020 involving members from countries the “new normal” era by accelerating the digital transformation that continue to operate under unexpected circumstances, and where we operate, in Japan, China and ASEAN, and company-wide we have been promoting in our services, while also developing and resume services quickly if interrupted. implementation of automated cleaning robots. communities. efforts were made to respond to the outbreak. In order not to introducing new contactless services and other technologies to build interrupt services to our customers, priority was placed on securing a “new normal” for FM at an early stage, in order to ultimately resolve the safety and health of our employees, and we strictly monitored the labor shortage issue that the industry has faced for many years the health and carried out infection control measures for all and realize safety and security, including reduced environmental employees including those of partner companies, checked whether footprint and infection prevention measures. employees had accessed a cluster area, and implemented teleworking and staggered hours for the of ce staff. We continue The changes in the environment brought on by COVID-19 shall be PHILOSOPHY these and other initiatives to ensure infection prevention. captured as an opportunity to make further advancements towards Management Principle As for commercial facilities, of ce buildings and other properties realizing the Vision 2025. As an FM company that assumes a role in ［］ managed by AEON delight in various parts of the country, supporting social infrastructure, we will create new added value preventive cleaning including disinfection with alcohol was that adapts to the “new normal” era so that we continue to be an We Pursue the Creation of “Environmental Value” carried out as infection prevention measures. If a case of indispensable part of our customers and the local communities. for our Customers and for the Local Communities. COVID-19 is con rmed at a facility, disinfection cleaning is carried of the areas where the person who tested positive has accessed, We consider environmental value to include the value based on the guidance of the public health center and working together with partner companies specializing in disinfection. in the business environment of the company, Other measures include disinfection of spots that have been the value in the use environment of the customers of the company, touched by an unspeci ed number of people, which ensure that the value in the work environment of the employees working there, prompt and appropriate measures are taken. As for hospitals requiring higher sanitation levels compared to and the value in the local communities. By creating environmental value, other facilities even in normal times, we continue to offer original we provide the delights of joy, brilliance, and spiritual abundance. “hygiene control” cleaning services that integrate infection prevention measures. In order to do so, we will constantly evolve safety, security, cleanliness, and comfort to walk towards a "future with dreams." President and CEO What is Facility Management (FM)? Kazumasa Hamada

Facility Management is a management method that energizes the activities of facility users by improving functionality and reducing the life cycle cost relating to management and operation of facilities and their surrounding environments.

01 02 BUSINESSOUTLINE

AEON delight has its own know-how based on over 40 years of accumulated facility We contribute to the creation of ideal management experience. We use valuable data and surrounding information gathered in the eld to convert it into digital/big data and analyze it with AI to create towns through facility management. and provide ideal solutions to customers in a system we build together with group Local comm unities in Japan companies and af liated companies. The axis of this is the AEON delight Platform. and other A sian countries By offering services and systems that are overwhelmingly attractive, we can contribute to the creation of ideal cities and build unique economic zones. CLIE NTS

Of ce Buildings and Commercial Facility Hospitals and Research Facilities Factories and Warehouses Public Facilities We support the construction of facilities and Here, safety and convenience are required in Labor force and energy issues tend to be systems that enable customers to enjoy shopping We propose unique solutions to respond to a a way that is different from other facilities. larger in facilities such as factories. We provide safely, securely, and comfortably. We also variety of issues facing companies such as We provide optimal solutions according to the solutions to this and offer a way to prepare for contribute to building department stores that large-scale disasters, labor shortages, and speci cations of each facility, including highly business continuity and early recovery in continue to be favored by the local community environmental impacts. We provide sustainable hygienic environments via infection control and a order to take on a production and supply role by supporting efforts to deal with issues like BCP business models and services that enable and labor shortages, and reducing environmental strong security environment provided by advanced in the event of a large-scale disaster. further business growth. impacts. crime and disaster prevention equipment.

Value P rovided Realization of Environmental Improved Safety and Security Elimination of L abor Shortage MANAGEMENTSERVICE impact Reduction OPERATIONSERVICE

Management Services Providing optimum servi ces for management and Operation Services From response to environmental issues to improving the longevity of the facility, operation of facilities and the ir surrounding environments From a service menu of over 300 options, we provide optimal solutions we provide services to maximize use and improve facility performance. for maintenance, preservation, and administration of facilities.

Facility Budget Facility Management Energy Management Cleaning Management and Energy Conservation

We manage all costs including land, We offer total management and optimization AEONDELIG HTPLATFORM We implement optimal operations, inspections, We offer cleaning that not only maintains a buildings, facilities, security, cleaning, and of the energy usage at the customer's conservation, and maintenance of facilities. good appearance, but actually extends the more. We also formulate and execute facility, and optimization of life cycle costs. We also propose energy saving equipment to life of the facility. We also provide sanitary budget plans for our customers. reduce power consumption. cleaning to control spread of contagions.

Big data gathered and stored from a variety of Workplaces BCP Security Building Construction (Business Continuity Plan) facilities is analyzed and processed using AI with Aeon delight know-how. It's a platform that can create the optimal solution for the customer's issues. This is We offer not only of ce spaces but also We formulate plans to enable business We handle a wide range of security, We support everything from restoration intangible services like transformation continuity and early recovery in the event shared with our group companies and af liated from facility security, to traf c control and work to renovations, interior work and of business habits and processes. of a disaster and minimize the impact on companies, in order to provide consistent and transportation security. We propose unique large repair, as well as planning, layout, corporate activities. valuable services from operation to management. plans that include advanced equipment. design, construction, and supervision.

Repair Plan Development Partner Management Vending Machines Materials and Management (Evaluation and Guidance) AEON Af liated We take the purpose of the building into We maximize performance of partners Allian ces delight Group We contribute to improved pro tability We provide a range of materials for stores Companies consideration, then formulate repair plans by aiding in implementing systematic Corporations and user satisfaction with an assortment such as packaging and sanitary materials. and implement management that balances management methods and support for of value-added vending machines that We also offer proposals to improve reduction of maintenance cost and prolongation improvement. meet customer needs. ef ciency of work and reduce total cost. of building life. etc. etc.

03 04 OURSTRENGTH First in Japan to get international standard Fostering highly specialized personnel ISO 41001 for Facility Management with both technical and human capabilities We roll out services at a global level with solid technology The world's rst international standard ISO 41001 in the eld of facility Total of approximately 20,000 quali ed employees management (FM) was issued in April 2018. AEON delight was the rst in From indispensable facility maintenance personnel to people with Japan to acquire this designation (September 2018). As FM outsourcing knowledge and expertise in reducing environmental impacts, there are and an abundance of specialized personnel. needs are currently increasing throughout the world*, AEON delight will a total of approximately 20,000 quali ed personnel at AEON delight. utilize this ISO 41001 to establish service quality levels that lead the FM These staff are stationed at branches and sales of ces in over 600 industry and expand our services globally. locations around Japan, connecting a network of approximately 10,000 *World FM Market (as of 2016): 100 trillion yen (of that, the Asian market is 34 trillion yen) IFMA af liated companies, and providing uniform services to the entire country. World Workplace 2016 Independent research and training facilities At the AEON delight ACADEMY Nagahama, a facility owned by the AEON delight Group, we reproduce the workplace environment to provide practical training and lectures, enabling participants to acquire knowledge and skills. Not only is it a place to acquire high levels of technical skill, but employees also learn the spirit of hospitality China “OMOTENASHI” and of how to think from the perspective of the customer, building professional human resources. We pursue global levels of service quality with technical capabilities as well as human capabilities. Aeon Delight (Jiangsu) Comprehensive Japan China Facility Management Service Co., Ltd.

AEON DELIGHT (SHANHAI) COMPREHENSIVE FACILITY MANAGEMENT SERVICE CO., LTD. Wuhan Xiaozhu Comprehensive Facility Management Service Co.,Ltd. ISO 41001 Certi cate Presentation Ceremony (Left: Japan Audit and Certi cation Organization for Environment and Quality president Kazuo Tatsukami / Right: Our President: Kazumasa Hamada)

Disaster Response Research and Training Facility “AEON delight ACADEMY Nagahama” We cover all of Japan, as well "On-site capabilities" shine in an emergency as major cities in China and Asean. At AEON delight, the AD Solution Center is always open with staff on site Working Environment to monitor the situation. 24 hours a day, 365 days a year, they are standing by to answer enquiries and remotely monitor any abnormalities at facilities. Towards an environment where everyone’s Japan Group Companies AEON DELIGHT CO., LTD. In the event of an emergency, the center is used for information gathering abilities and individualities can be drawn out. AEON DELIGHT ACADEMY CO., LTD. Osaka Headquarters and analysis to provide prompt disaster relief and realize quick recovery of ・ Promoting diversity AEON DELIGHT SECURITY CO., LTD. ●Tokyo Headquarters customer facilities and resumption of business operations. ・ Kankyouseibi Co., Ltd. ●AEON Tower Makuhari Of ce By respecting the individuality of each employee, we are working to ・ DO SERVICE co., ltd. ●Hokkaido Regional Of ce promote diversity with an aim to maximize the potential of diverse human ・A to Z Service Co., Ltd. Branches/Sales● Of ces: Sapporo Of ce, Sapporo Sales resources as a driving force for growth. We have obtained various ・Aqutia Co., Ltd. Of ce, Asahikawa Sales Of ce, Doto Sales Of ce, Donan certi cations from external organizations including the “Eruboshi” ・ Cambodia AEON COMPASS CO., LTD. Sales Of ce certi cation (stage 3) from the Ministry of Health, Labour and Welfare. ・Hakuseisha CO., LTD. Tohoku Regional Of ce Vietnam ● ・U-COM Co.,Ltd Branches/Sales Of ces: Akita Of ce, Aomori Sales Of ce, ・ Iwate Of ce, Miyagi North Of ce, Miyagi South Of ce, AEON DELIGHT(VIETNAM) CO., LTD Fukushima Of ce, Yamagata Sales Of ce Overseas Group Companies East Japan Division Branches:● Tokyo East Of ce, Tokyo Central Of ce, Tokyo Aeon Delight (Jiangsu) Comprehensive ・ West Of ce, Chiba East Of ce, Chiba Central Of ce, Chiba Minister of Health, Leading Companies Osaka “Danjo Ikiiki IkuBoss Corporate Alliance Facility Management Service Co., Ltd. Labour,and Welfare with Actively Genki Sengen” West Of ce, Yokohama Of ce, Yokohama Central Of ce, Wuhan Xiaozhu Comprehensive Facility AD Solution Center “Eruboshi” Participating Women Program Participant ・ Management Service Co.,Ltd. Sagami Of ce, North Kanto Of ce, Ibaraki Of ce, Saitama Certi cation (stage 3) in Osaka City East Of ce, Saitama West Of ce AEON DELIGHT(MALAYSIA)SDN. BHD. AEON DELIGHT (SHANHAI) COMPREHENSIVE ・ Hokuriku Regional Of ce FACILITY MANAGEMENT SERVICE CO., LTD. Branches:● Niigata Of ce, Hokuriku Of ce, Shinshu Of ce AEON DELIGHT(MALAYSIA) SDN. BHD. TOPICS Tokai Regional Of ce Malaysia ・AEON DELIGHT (VIETNAM) CO., LTD. Branches:● Gifu Of ce, Shizuoka Of ce, Nagoya Of ce, ・PT Sinar Jernih Sarana Digital Transformation Environmental Load Reduction ・ Mikawa Of ce, Mie Of ce 【】【】 West Japan Division Introduction of an Open Network System (Building Automation) 2019 Energy Conservation Grand Prize ● Branches: Osaka North Of ce, Osaka Central Of ce, Aeon Fujiidera Shopping Center (Fujiidera Received the Energy Conservation Osaka South Of ce, Nishinomiya Of ce, Kobe Of ce, City, Osaka) that opened in September 2019 Center Chairman’s Award Himeji Of ce, Keiji Of ce, Nara Of ce AEON delight together with LaSalle Investment Chushikoku Regional Of ce became the rst store in the Aeon Group to introduce an open network system (building Management K.K. and JLL Mall Management PT Sinar Jernih Sarana Branches/Sales● Of ces: Okayama Of ce, Hiroshima Of ce, Shikoku Of ce, San'in Sales Of ce, Yamaguchi Sales Of ce automation), which serves as the foundation Co., Ltd. jointly received the “Energy Conservation Indonesia Kyushu Regional Of ce of the AD Platform* envisioned by AEON Center Chairman’s Award” in the Energy ● Branches/Sales Of ces: Fukuoka Of ce, Kita Kyushu Of ce, delight. The system creates a network of Conservation Case Category of the 2019 Saga and Nagasaki Of ce, Oita Sales Of ce, Kumamoto various equipment to control them in an Energy Conservation Grand Prize (Organized Sales Of ce, Kagoshima Sales Of ce, Miyazaki Sales by The Energy Conservation Center, Japan Japan Headquarters(function) / Regional Of ces Of ce, Okinawa Of ce integrated manner to economize on manpower Asia ●Headquarters / Regional● Of ces related to facility management services, (ECCJ)) for “Reducing power consumption of ● ● as of March 1, 2020 while promoting energy savings through air conditioning and lighting at a shopping collection and analysis of equipment data. center using wireless communication.” At Combined with remote operations that utilize Unimo Chiharadai Shopping Center (Ichihara mobile terminals and wearable cameras, City, Chiba) that received the award, based Aeon Fujiidera Shopping Center achieved Control of various equipment from on the customer’s sustainability guidelines, “anywhere” with a mobile terminal the project proposed and introduced an air signi cantly higher ef ciency in facility Realized “mobile disaster control management services. The system will be center” (Aeon Fujiidera Shopping conditioning control system that enables ef cient introduced and expanded at other facilities. Center) management, and achieved higher energy *Refer to page 02 Labor Shortage section under “Resolve three social issues, and support customers and local ef ciency and energy savings in the facility. communities” and pages 03-04. Malaysia Vietnam Cambodia Indonesia

05 06 Company Outline ［］ Name of company: AEON DELIGHT CO.,LTD. Capital: 3,238 million yen Established: November 16, 1972 Stock Listing: Tokyo Stock Exchange, 1st Section Representative: Kazumasa Hamada, President & CEO Number of Employees: 4,074 Group Total: 22,062 Headquarters: Minamisenba Heart Building, Minamisenba (as of end of February 2020) 2-3-2,Chuo-ku, Osaka 542-0081, Japan Description of Business: Facility Management

HISTORY

Issued on July 1, 2020