Company Outline ［ ］ Name of company: AEON DELIGHT CO.,LTD. Capital: 3,238 million yen Established: November 16, 1972 Stock Listing: Tokyo Stock Exchange, 1st Section Representative: Kazumasa Hamada, President & CEO Number of Employees: 4,074 Group Total: 22,062 Headquarters: Minamisenba Heart Building, Minamisenba (as of end of February 2020) 2-3-2,Chuo-ku, Osaka 542-0081, Japan Description of Business: Facility Management HISTORY 1972 Nov. Nichii Maintenance Co., Ltd. is established in Higashi-ku,Osaka. 2010 Sep. Company merges with CERTO Corporation. 1976 Mar. Business name is changed to Japan Maintenance Co., Ltd. Company afliates CERTO (BEIJING) COMMERCE CO., LTD. 1995 Apr. Headquarters is moved to Minamisemba , Chuo-ku, Osaka. (present AEON DELIGHT (BEIJING) COMMERCE CO., LTD.) Sep. Capital is increased to 3,238 million JPY. 2011 Apr. Company acquires 90% of the stock of Kajitaku Inc. (present Aqutia Company is listed on the second section of the Osaka Co., Ltd) and afliates the company. Securities Exchange. May Company acquires 54.8% of the stock of A to Z Service Co.,Ltd. Pursuing the creation of “Environmental Value” 1999 July Company is listed on the second section of the Tokyo and afliates the company. Stock Exchange. Dec. Establishes FMS Solution Co., LTD. 2000 Feb. Company is listed on the rst section of the Tokyo Stock 2012 Feb. The representative ofce of AEON DELIGHT CO., LTD. in Beijing is Exchange. established in China. Company is listed on the rst section of the Osaka Mar. Establishes AEON DELIGHT (MALAYSIA) SDN. BHD. Securities Exchange. Sep. Aeon Delight Teda (Tianjin) Comprehensive Facility Management Nov. Three administrative centers in the Osaka branch acquire Service Co., Ltd. is established at Tianjin in China. Quality Management System (ISO 9002) certication. Oct. Company acquires 51% of the shares of Aeon Delight (Suzhou) 2001 June Japan Maintenance Academy Co., Ltd. is established. Comprehensive Facility Management Service Co., Ltd. (present AEON DELIGHT ACADEMY CO., LTD.) (present Aeon Delight (Jiangsu) Comprehensive Facility 2003 July Headquarters and Tokyo Ofce of AEON Techno Service Management Service Co., Ltd.) and afliates the company. Co., Ltd. acquires Environmental Management System Company acquires 55% of the shares of AEON COMPASS CO., LTD. (ISO 14001) certication. and afliates the company. 2004 Mar. Japan Maintenance Security Co., Ltd. is established. Company acquires 51% of the shares of General Services,Inc. (present AEON DELIGHT SECURITY CO., LTD.) and afliates the company. July Company acquires all the shares of Asahi Bank Building Dec. Establishes A-Life Support Co., Ltd. Maintenance Co., Ltd. reforming it into afliate company Establishes AEON DELIGHT (VIETNAM) CO., LTD. Japan Maintenance Seres Co., Ltd. 2013 July Company acquires 51% of the shares of Wuhan Xiaozhu Dec. Company acquires all the shares of Towers Co., Ltd., reforming Comprehensive Facility Management Service Co.,Ltd. and afliates it into afliate company Japan Maintenance Towers Co., Ltd. the company. CORPORATEPROFILE 2005 Dec. All companies acquire Quality Management System(ISO 9001) 2015 Dec. Company acquires 89% of the shares of Hakuseisha CO.,LTD. certication. and afliates the company. 2006 May Company acquires all the shares of AEON Techno Service Co., Ltd. 2016 Dec. Company merges with A-Life Support Co., Ltd. Sep. Company merges with AEON Techno Service Co., Ltd. 2017 Mar. Establishes AEON DELIGHT (SHANGHAI) MANAGEMENT CO., LTD. Business name is changed to AEON DELIGHT CO., LTD. Jun. Company merges with FMS Solution Co., LTD. 2007 May Company forms a business and capital alliance with A to Z Company merges with AEON DELIGHT Seres Co., LTD. Service Co., Ltd. 2018 Apr. Establishes AeonDelight DeepBlue Technology (Shanghai) Co., Ltd. Sep. AEON DELIGHT (BEIJING) CO., LTD. is established. May Company acquires 100% of the shares of U-COM Co.,Ltd. 2008 Mar. Company forms a business alliance with NEMOTO & CO., LTD. and afliates the company. Oct. Company acquires 40% of the shares of Kankyouseibi Co., Ltd. Oct. Company acquires an additional 49% of the shares of Aeon Delight and afliates the company. (Jiangsu) Comprehensive Facility Management Service Co., Ltd., 2009 Apr. Company acquires 40% of the shares of DO SERVICE co., Ltd. making it a wholly owned afliate. and afliates the company. Company acquires an additional 49% of the shares of Wuhan July Company acquires Environmental Management System Xiaozhu Comprehensive Facility Management Service Co., Ltd., (ISO 14001) certication. making it a wholly owned afliate. 2010 Feb. Company completes construction of research and training Dec. Company acquires 90% of the shares of PT Sinar Jernih Sarana facility "AEON delight Academy Nagahama" in Nagahama City, and afliates the company. Shiga Prefecture. 2010 June Business areas of AEON DELIGHT Seres Co., Ltd. and AEON DELIGHT Towers Co., Ltd. transferred to AEON DELIGHT. https://www.aeondelight.co.jp Osaka Headquarters: Minamisenba Heart Building, Minamisenba 2-3-2, Chuo-ku, Osaka 542-0081 TEL: 06-6260-5621 Tokyo Headquarters: St. Luke’ s Garden Tower 8F, 8-1 Akashi-cho, Chuo-ku, Tokyo 104-0044 Issued on July 1, 2020 TOPMESSAGE SDGs（Sustainable Development Goals） Building the “New Normal” in Facility Management and SDGs refers to the 17 sustainable development goals (SDGs) to be achieved by 2030 as dened by the UN Aiming to Be an Environment Value-creating Company summit as part of the Action Plan for Humanity, the Earth, and Prosperity. The cooperation of all players in Asia that Resolves the Three Socials Issues Related to has been called for, including private companies and “Safety and Security,” “Labor Shortage,” and “Environment” civil society. ■Our medium- to long-term growth strategy “AEON delight ■Facilities transforming their roles due to the COVID-19 pandemic Vision 2025” ～Building the “new normal” in facility management～ In order for AEON delight to contribute to the realization of a The spread of COVID-19 has had a major impact on all areas of Our initiatives toward a sustainable society “sustainable society” based on our management principle “To social activity, and people are making changes to their lifestyles Resolve three social issues, and support customers and local communities continue to create ‘environmental value’ of clients and local and workstyles to accommodate preventive measures with communities,” we asked ourselves once again about the origin and economic activities as we enter a phase called “with corona.” the signicance of our business and decided to focus our efforts Considering the signicant impact of the recent corona pandemic towards resolving the three socials issues of “Safety and Security,” on people’s lives and the economy, in the “after corona” phase Safety and Security Labor Shortage Environment “Labor shortage,” and “Environment” through our businesses. when the spread of the virus has been brought under control, Subsequently, in October 2018, the “AEON delight Vision 2025 lifestyles and workstyles will not return to how they used to be A series of natural disasters have occurred in As the labor shortage is becoming more serious Our company follows parent company AEON (hereinafter, Vision 2025)” was formulated as our medium- to before the corona pandemic. We will need to adjust to a “new recent years, and as a company with the mission in Japan and China, AEON delight provides CO., LTD’s goal to reduce CO and other long-term growth strategy, and we made a pledge to “Aim to be an normal” of living. This will also have a great impact on the roles of of providing “safety, security, and comfort” through solutions that resolve the labor shortage for both emissions to zero with AEON Decarbonization environment value-creating company in Asia that resolves social facilities. Infection prevention measures will become the norm for facilities and their surrounding environment, we our company and our customers, through our Vision 2050. AEON also joined the international issues based on ‘Safety and Security,’ ‘Labor shortage,’ and all facilities, teleworking for ofce workers will spread, and more support customers’ BCPs* in order to minimize creation of the AEON delight (AD) platform. Our initiative “RE (Renewable Energy) 100” the goal of ‘Environment’ as the three pillars of our growth strategy.” We have on-line classes will be offered at universities and educational damage during a disaster. We also offer development services The AD platform invalues collecting, which aims to do business using 100% renewable been promoting initiatives ever since to resolve the three social issues facilities for children. support for disaster prevention and disaster storing data acquired from inside and outside energy. We participate in the vision as a company through our business eld of facility management (hereinafter, FM). reduction systems in times of peace. Additionally, facilities through our services and analyzing that responsible for energy management within the In line with the changes in newly required functions, digitalization we continue to evolve “Safety and Security.” by data with AI, and provide optimal solutions to Aeon Group. We have established energy ■ Responding to the COVID-19 pandemic of facilities will be accelerated. actively introducing technology such as AI, IoT, customer issues. Solutions include streamlining management as a new pillar for our business, In light of the global spread of COVID-19, AEON delight set up a task Based on the Vision 2025, AEON delight will respond to the needs of and robots. and automation of operations, remote monitoring and we will contribute to the achievement of a *Business Continuity Plan. This is a plan in order for businesses to and automatic control of equipment, and decarbonized society together with our local force from the beginning of 2020 involving members from countries the “new normal” era by accelerating the digital transformation that continue to operate under unexpected circumstances, and where we operate, in Japan, China and ASEAN, and company-wide we have been promoting in our services, while also developing and resume services quickly if interrupted.