CURRICULUM VITAE Personal Data Family Name: Tran First Name: Thi Anh Tuyet Email: [email protected] Mobile: 0934837872 Address: 159c/9A Pham The Hien Street, Ward 3, District 8, Ho Chi Minh City Personal profile I am currently a senior sale executive with over 2 years experience acquired in the hospitality industry, specifically in hotel & resort. I am an enthusiastic, friendly, passionate and persuasive person. I’m rather serious and sensitive, I can quickly catch up psychology of other people. So that, during my working period in last company, I got a quite huge amount of frequent customers and won many colleagues heart. Although my mother tongue is Vietnamese, I can communicate well in English. I am very interested in learning new things and facing with challenges in work. Through many years going to work, I believe I have enough abilities to solve some problems and can stand the pressure from works. My strength is easily adapted to new job, new environment and learn new things very quickly. I have experience in guest relations, handling problems, selling product. I do whatever it takes to get the problem solved as quickly and efficiently as possible. Aiming to be a successful sales manager in future, I am now looking for a well-known company to improve my working experiences and develope my personal skills. I hope I could find out my potential ability in this industry to take a good chance for better position in the future Availability: From October, 2020 Experience Green Hotel Management Company – Sales Ecommerce & Revenue Executive October 2019 – September 2020 (Nearly 1 year) Green Hotel Management is a leading hotel management company, whose purpose is to provide professional and customized services based on the specific demand of owners. Green Hotel Management has been founded on our unique and singular mission to provide Hospitality Management and Property Development tailor-made to the requirements of Hotel Owners. On its 3 year-course of development until now, Green Hotel Management prides itself to create sustainable sources of investment as well as rocketing profit for customers. Professionalism – Responsibility – Hospitality are company’s priorities in every project and service. Green Hotel Management Company is clear in mission to provide professional services and ensuring maximum profit in long terms for hospitality owners throughout Vietnam. Our list of properties: 1. Mandila Beach Hotel 6. Cicilia Nha Trang Hotel & Spa 11. Green Deluxe Hotel PQ 2. Hoi An Trails Resort & Spa 7. Cicilia Sai Gon Hotel & Spa 11. Alex House Saigon 3. Vanda Hotel & Spa Da Nang 8. BB Sapa Hotel 12. Pham Gia Hotel Da Nang 4. The Palmy Hotel & Spa 9. Saint Simeon Resort & Spa Long Hai 13. AVS Hotel Phu Quoc 5. Cicilia Danang Hotels & Spa 10. Hotel Amon Phu Quoc 14. Potique Hotel – Nha Trang Responsibility: ✓ Listing properties on OTAs channels (Agoda, Expedia, Booking.com, Traveloka, Ctrip, Vntrip, Tripi, Mytour, MGbedbank, Hotelbeds….) ✓ Handling booking from OTAs and processing to reservation ✓ Set up SOP (OTAs) for properties ✓ Pushing properties’ ranking and review on OTAs ✓ Setting up promotion, inventory on OTAs ✓ Connecting OTAs with Channels Manager System (CMS) ✓ Collect and present with owner about the fee for some tricks to push properties’ availability ✓ Reviewing room forecast daily ✓ Dealing with partners about package, promotion for OTAs ✓ Expanding cooperation with new partners ✓ Creating package, promotion to raise revenue ✓ Analyzing market trends weekly/monthly to find out the suitable selling methods ✓ Planning budgets (OTAs) & forecast revenue for properties ✓ Build up room rate policy & rate plan for properties ✓ Yielding price up to occupancy rate Sai Gon Binh Chau Tourist Corporation – Sales Ecommerce & Travel Agent July 2018 – September 2019 (over 1 year) At the beginning years of this XXI century, the Saigon - Binh Chau Tourist Corporation has investigated over 33ha of the Binh Chau hot springs rated 4 stars, listed on the 65 areas of the ecotourist sustainable development of 47 nations worldwide by the World Travel Organization (WTO). Behind of Binh Chau Hot Spring resort, the Ho Coc beach resort (15km far away from Binh Chau Hot Springs resort) has been being investigated for the 4-star standard services over 1.500m seashore length next to the primitive forest forming the two best resorts for domestic & international travellers. Responsibility: ✓ Learning the selling system provided by the company ✓ Handling telephone sales enquiries ✓ Making booking confirmation and arranging the room & extra services ✓ Reviewing room forecast ✓ Discussing and interacting with sale team ✓ Handling online travel agents (OTA): Agoda, Traveloka, Booking.com, Expedia, Ctrip, Hotelbed, MGbedbank,… ✓ Setting up promotion, inventory on OTA ✓ Setting up all the information to activate new OTA account ✓ Receiving booking from OTA and processing to reception ✓ Dealing with partner about package, promotion for OTA & TA ✓ Expanding cooperation with new partners ✓ Creating package, promotion to raise revenue ✓ Dealing with customers problems and concerns ✓ Solving problems and complains from customers ✓ Contributing personal idea for upcoming project (Minera Binh Chau) ✓ Doing the market research and working out a business plan for new project (Minera Binh Chau) ✓ Training and orienting for newcomers ✓ Analyzing market trends every single week/month to find out the suitable selling methods ✓ Submitting weekly and monthly report Madagui Forest City – Sale ecommerce May 2018 – July 2018 (2 months) This is an ecological tourist attraction by rich terrain, suitable for travelers who love the fresh air, explore the nature. In addition to the vast natural forest with many caves and natural streams, there is a stream running through Tien river, making the resort not only romantic but also full of feng shui elements. Madagui meets all the elements of leisure, organizing fun activities, camping, picnicking, and exploring the wildlife of wild mountains. Any journey to Madagui is not only relaxing, but also exploding diversity of animals and plants. Responsibility: ✓ Learning the selling system provided by the company ✓ Handling telephone sales enquiries ✓ Dealing with customers problems and concerns ✓ Discussing and interacting with sales team ✓ Familization with online travel agents: Agoda, Traveloka, Booking.com, Expedia, … Rex Hotel Saigon - Trainee From February 2018 – May 2018 (4 months) Rex Hotel is a member of Saigon Saigontourist Holding Company. The hotel has a long history associated with the formation and development of Saigon - Ho Chi Minh City. At some point, the Rex Hotel plays a memorable role in the history of Ho Chi Minh City from the early 20th century to the Vietnam War and later. Rex Hotel was awarded the five-star hotel by the Vietnam National Administration of Tourism on July 23, 2008, which is the best hotel in the city with 286 bedrooms, 2 restaurants, a bar, the East Banquet area and new banquet rooms and many convenient services for customers. This is the first five-star hotel managed by the state, a unit with a new look, youthful, modern, professional, competitive with other joint venture hotels in the future. Responsibility: ✓ Check-in, Check-out for walk-in guest, OTA guest, TA guest & corporate guest ✓ Determine the guest's reservation status ✓ Learning the location, characteristics of each room type and price of the hotel ✓ Use sales skills to convince tenants and advertise other services available in the hotel ✓ Determine guest room rates and payment methods ✓ Provide all information requested by guests ✓ Coordinate with housekeeping department and maintenance department to update room status ✓ Maintain the keys, personal safes ✓ Know how to handle emergency situations and master the accident prevention regulations in the hotel tiNiWorld Edutainment Center – part-time staff From March 2017 – April 2018 ( over 1 year) This kind of entertainment was built and developed base on the combination of education and modern entertainment for children from 0 – 12 years old. tiNiWorld is proud to be the first "Education – Entertainment" chain in Vietnam. tiNiWorld helps children have the opportunity to complete the five necessary elements for comprehensive development such as: • Wisdom / Perception • Physical / Mobility • Talent / Arts • Feelings / Social contacts • Language / Communication Responsibility: ✓ Consulting and push sale products ✓ Checking the quality and quantity of goods ✓ Importing goods & check expiry date ✓ Joining marketing team for setting up stage for concert ✓ Providing idea for promoting products ✓ Learning how to handle the emergency situations and take care of kids ✓ Interacting with children to help them improve personal skill through some educated activities ✓ Training and orienting for newcomers Vietnam Hospitality Network (VHN) – Trainee From June 2016 – August 2016 (2 months) HTS Group, in cooperation with the Vietnam Hospitality Network, Vietnam Restaurant & Hotel and the Swiss alumni club, provide the Mystery Guest Program with the goal of upgrading standards as well as efficiency of accommodation establishments, businesses operating in the field of tourism, restaurants & hotels. Responsibility: • HR ✓ Support recruiting collaborators ✓ Support training & orientating for new members ✓ Take note meeting content ✓ Supporting the Coordinator to arrange the action timeline for programs • Marketing ✓ Tracking KPI ✓ Follow up working progress ✓ Check and update situation for supervisor