Management-Principles-V1.0.Pdf

Total Page:16

File Type:pdf, Size:1020Kb

Management-Principles-V1.0.Pdf Management Principles v. 1.0 This is the book Management Principles (v. 1.0). This book is licensed under a Creative Commons by-nc-sa 3.0 (http://creativecommons.org/licenses/by-nc-sa/ 3.0/) license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms. This book was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz (http://lardbucket.org) in an effort to preserve the availability of this book. Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publisher's request, their name has been removed in some passages. More information is available on this project's attribution page (http://2012books.lardbucket.org/attribution.html?utm_source=header). For more information on the source of this book, or why it is available for free, please see the project's home page (http://2012books.lardbucket.org/). You can browse or download additional books there. ii Table of Contents About the Authors................................................................................................................. 1 Acknowledgments................................................................................................................. 3 Dedications............................................................................................................................. 6 Preface..................................................................................................................................... 7 Chapter 1: Introduction to Principles of Management............................................... 10 Who Are Managers?..................................................................................................................................... 13 Leadership, Entrepreneurship, and Strategy............................................................................................ 19 Planning, Organizing, Leading, and Controlling ...................................................................................... 27 Economic, Social, and Environmental Performance ................................................................................ 33 Performance of Individuals and Groups.................................................................................................... 39 Your Principles of Management Survivor’s Guide ................................................................................... 45 Chapter 2: Personality, Attitudes, and Work Behaviors ............................................ 59 Personality and Values................................................................................................................................ 62 Perception..................................................................................................................................................... 80 Work Attitudes ............................................................................................................................................. 88 The Interactionist Perspective: The Role of Fit ........................................................................................ 94 Work Behaviors............................................................................................................................................ 97 Developing Your Positive Attitude Skills ................................................................................................ 111 Chapter 3: History, Globalization, and Values-Based Leadership.......................... 113 Ancient History: Management Through the 1990s................................................................................. 115 Contemporary Principles of Management .............................................................................................. 123 Global Trends.............................................................................................................................................. 129 Globalization and Principles of Management ......................................................................................... 137 Developing Your Values-Based Leadership Skills .................................................................................. 143 Chapter 4: Developing Mission, Vision, and Values .................................................. 149 The Roles of Mission, Vision, and Values ................................................................................................ 152 Mission and Vision in the P-O-L-C Framework....................................................................................... 157 Creativity and Passion ............................................................................................................................... 165 Stakeholders............................................................................................................................................... 176 Crafting Mission and Vision Statements ................................................................................................. 183 Developing Your Personal Mission and Vision ....................................................................................... 191 iii Chapter 5: Strategizing.................................................................................................... 201 Strategic Management in the P-O-L-C Framework ................................................................................ 204 How Do Strategies Emerge? ...................................................................................................................... 213 Strategy as Trade-Offs, Discipline, and Focus ......................................................................................... 217 Developing Strategy Through Internal Analysis .................................................................................... 228 Developing Strategy Through External Analysis.................................................................................... 240 Formulating Organizational and Personal Strategy With the Strategy Diamond ..............................252 Chapter 6: Goals and Objectives..................................................................................... 261 The Nature of Goals and Objectives ......................................................................................................... 263 From Management by Objectives to the Balanced Scorecard ...............................................................268 Characteristics of Effective Goals and Objectives................................................................................... 277 Using Goals and Objectives in Employee Performance Evaluation ......................................................284 Integrating Goals and Objectives with Corporate Social Responsibility..............................................291 Your Personal Balanced Scorecard .......................................................................................................... 299 Chapter 7: Organizational Structure and Change...................................................... 306 Organizational Structure .......................................................................................................................... 308 Contemporary Forms of Organizational Structures............................................................................... 317 Organizational Change .............................................................................................................................. 322 Planning and Executing Change Effectively............................................................................................ 334 Building Your Change Management Skills .............................................................................................. 341 Chapter 8: Organizational Culture ................................................................................ 343 Understanding Organizational Culture ................................................................................................... 345 Measuring Organizational Culture........................................................................................................... 349 Creating and Maintaining Organizational Culture................................................................................. 358 Creating Culture Change ........................................................................................................................... 374 Developing Your Personal Skills: Learning to Fit In............................................................................... 379 Chapter 9: Social Networks............................................................................................. 382 An Introduction to the Lexicon of Social Networks ............................................................................... 385 How Managers Can Use Social Networks to Create Value .....................................................................391 Ethical Considerations with Social Network Analysis............................................................................ 403 Personal, Operational, and Strategic Networks.....................................................................................
Recommended publications
  • Management by Objectives: Advantages, Problems, Implications for Community Colleges
    DOCUMENT RESUME ED 057 792 JC 720 028 AUTHOR Collins, Robert W. TITLE Management by Objectives: Advantages, Problems, Implications for Community Colleges. PUB DATE 71 NOTE 20p.; Seminar paper EDRS PRICE MF-$0.65 HC-$3.29 DESCRIPTORS Administrative Principles; Decision Making; *Educational Administration; *Junior Colleges; *Management; *Management Development; *Management Systems; Objectives ABSTRACT Not new in principle, management by objectives (MBO) focuses on the goals of an institution stated as end accomplishments. Community college administrators have been attracted by the reputed benefits of MBO: increased productivity, improved planning, maximized profits, objective managerial evaluation, and improved participant morale. This paper summarizes the advantages and disadvantages of MBO learned and reported from business and industry. Problems encountered in MBO programs include: lack of total organizational commitment, lack of prerequisites to implementation, failpre to integrate individual and organizational goals, overemph sis on measurable goal attainment, and inadequacies in performance a praisal. To be most effective in community colleges, MBO must have the total backing of board members and the president. Furthermore, the school must be prepared to commit extra time to implement MBO. The major determinant of the success or failure of MBO type programs is largely a result of its acceptance by users. (IA1 U.S. DEPARTMENT OF HEALTH. EDUCATION & WELFARE Of'FICE OF EDUCATION THIS DOCUMENT HAS BEEN REPRO- DUCED EXACTLY AS RECEIVED FROM THE PERSON OR ORGANIZATION ORIG- INATING IT POINTS 0:' VIEW OR OPIN- IONS STATED DC NECESSARILY REPRESENT OFFICIAL. -FFICE OF EDU- "CATION.POSITION OR POLICY. CNJ MANAGEMENT BY OBJECTIVES: ADVANTAGES, PROBLEMS, IMPLICATIONS FOR COMMUNITY COLLEGES BY: Robert W.
    [Show full text]
  • Annual Meeting of Stockholders Letter to Our Stockholders
    2020 Proxy Statement Annual Meeting of Stockholders Letter to Our Stockholders Dear Fellow Stockholders: For nearly 25 years, shared values of transparency, responsibility and performance have supported eBay’s mission to empower people and create economic opportunity. As your Board of Directors, we are focused on creating value for you – our stockholders – in increasingly competitive markets, against regulatory headwinds and during unsettled times. Drawing heavily on your input, as well as fresh perspectives from our new directors, we are realizing the vision for the next-generation eBay, a marketplace that can compete and win for the next 25 years. Driving Transformation The last 18 months have been a transformative time for eBay, reflecting the Board’s intense focus on driving the strategic direction of the company. With the assistance and support of executive management, the Board is actively engaged in guiding business strategy and key operational priorities for the company and rigorously exploring and developing opportunities for value creation. The company’s approach to capital allocation, strategic priorities and thought leadership has evolved since the beginning of 2019 as part of this process. Recent value-creating actions approved by the Board include: • Conducted a strategic review of portfolio assets resulting • Enhanced stock buybacks, including $5 billion in 2019 and in the $4 billion sale of StubHub and an ongoing process $4.5 billion planned for 2020 for our Classifieds business • Committed to increased operating efficiency through a • Paid eBay’s first ever quarterly dividend in March 2019 and 3-year plan for at least 2 points of margin accretion, net of increased the rate by 14% in March 2020 reinvestment in critical growth initiatives We also evolved our management team through the recent CEO transition, as well as the reorganization of the senior leadership team to align with our most critical priorities.
    [Show full text]
  • H O M E, H E a R T H, and Housekeeping
    — C hapter 3 HOME, HEARTH, AND HOUSEKEEPING Marketing new ideas and new ways of homemaking • The evo- lution of consumerism and technology in the kitchen • Easing the labor of laundry and housework • Cooking, canned goods and processed foods • Consumption and housecleaning American women of all classes historically have shared one particular common denominator: cooking. Prior to the second quarter of the nineteenth century when mass-produced cast iron and steel stoves were more available nationwide, cooking was a labor-intensive chore done on an open fire in a fireplace. Wood or coal had to be hauled into the house, and ashes removed daily. Worse was the limited variety of food that could be cooked by this method. Kettles of stews or soups were easy enough, but the art of banking fires over Dutch ovens or piles of bricks or stones for baking took consider- able experience. Likewise, choosing the types of wood that burned hotter or longer and then arranging the fuels for consistent fires required great skill. Figure 3-1. Selling for as little as five dollars— Even when successful, though, early American cooking was regarded with freight paid—the freestanding cast iron stove disdain both at home and abroad. English novelist Frederick Marryat wrote provided greater control and versatility in cook- ing than did the open hearth. Majestic ad 1900, in the early nineteenth century that there were “plenty of good things for the Magee ad 1901. table in America; but ‘God sends meat, and the devil sends cooks.’”1 —38— —Home, Hearth, and Housekeeping Echoing Marryat’s assessment of American cuisine, Count de Volney wrote in 1804: “In the morning at breakfast they deluge their stomachs with a quart of hot water, impregnated with tea, or so slightly with coffee that it is more colored water; and they swallow, almost without chewing, hot bread, half baked, toast soaked in butter, cheese of the fattest kind, slices of salt or hung beef, ham, etc.
    [Show full text]
  • Trainee Competency Manual: Housekeeping
    TRAINEE COMPETENCY MANUAL: HOUSEKEEPING _____________________________________Trainee Competency Manual - Housekeeping TABLE OF CONTENTS Level 1........................................................................................................................................................................3 Unit 1..............................................................................................................................................................3 Unit 2..............................................................................................................................................................5 Unit 3..............................................................................................................................................................6 Unit 4..............................................................................................................................................................9 Unit 5.............................................................................................................................................................12 Unit 6.............................................................................................................................................................14 Level 2......................................................................................................................................................................16 Unit 1.............................................................................................................................................................16
    [Show full text]
  • EC66-1193 Make Short Work of Ironing Clara Leopold
    University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Historical Materials from University of Nebraska- Extension Lincoln Extension 1966 EC66-1193 Make Short Work of Ironing Clara Leopold Follow this and additional works at: http://digitalcommons.unl.edu/extensionhist Leopold, Clara, "EC66-1193 Make Short Work of Ironing" (1966). Historical Materials from University of Nebraska-Lincoln Extension. 3783. http://digitalcommons.unl.edu/extensionhist/3783 This Article is brought to you for free and open access by the Extension at DigitalCommons@University of Nebraska - Lincoln. It has been accepted for inclusion in Historical Materials from University of Nebraska-Lincoln Extension by an authorized administrator of DigitalCommons@University of Nebraska - Lincoln. Mrci s 85 £7 -#-L;(p- J (Cj 3 E.C. 66-1193 {!_,l make short work of IRONING • E X TENS ION S E RVICE UNIV ERS ITY OF NEBRASKA COLLEGE O F AGR ICULTURE AN D HOM E ECONOMICS AND U . S . DEPARTM ENT OF AGRICULTU R E COO P ERATING E . F. FROLIK, DEAN .J. L . ADAMS. DI RECT OR MAKE SHORT WORK OF IRONING BY MRS. CLARA N. LEOPOLD STATE EXTENSION SPECIALIST HOME MANAGEMENT There is iron-easy satisfaction in looking at a stack of freshly ironed laundry-­ particularly if you have made your ironing as easy as possible. Equipment and tec h ­ nique are, of course, essential to doing any job well. Ironing methods and habits vary with individuals and will also have a great deal to do with the problems of making the total ironing job easier. If you are not ecstatic about ironing, even with today' s efficient equipment, you may need a new approach.
    [Show full text]
  • Clean to Dirty
    1 High to Low Outside Clean 3 2 to Inside to Dirty Remember the Cleaning Basics There are three basic rules when cleaning a room or an area. 1 Work from the highest point in the room to the lowest point in the room. 2 Work from the outside walls of the room to the center of the room. Work from the cleanest surfaces in the room to the dirtiest surfaces in the 3 room. Table of Contents 1. Bed/Stretcher/Exam Table 2. Blood and Body Fluid Spills 3. Cleaning/Disinfection Solution Mixing 4. Commode/Bedpan/Urinal 5. Damp Mopping 6. Damp Wiping 7. Dry Mopping 8. Exam/ Patient Room: Routine and Discharge 9. Exam/ Patient Room with Precautions: Routine and Discharge 10. Floor Equipment: Use, Care and Maintenance 11. Garbage and Biomedical Waste 12. Kitchen (Staff) 13. Laundry 14. Office 15. Sharps 16. Toys 17. Tub/Shower 18. Waiting Room 19. Washroom 20. Wheelchair 21. Xray Room 1 High Bed/Stretcher/Exam Table to Low Outside Clean 3 2 to Inside to Dirty Remember the Cleaning Basics PURPOSE: To provide a clean stretcher, bed, and exam table for patients MATERIALS: • Disposable gloves • If needed: - Disposable gown - Disposable mask • Prepared Cleaner/Disinfectant solution in cleaning bucket • Container for dirty cloths (if using reusable cleaning cloths) • Cleaning cloths 1 - 1 CLEANING STEPS 1 Do a Risk Assessment • Determine risk of exposure to germs and the Personal Protective Equipment (PPE) required for _the task. • Wear the correct PPE to safely do the job. 2 Cleaning Frequencies • Beds: Clean weekly; if visibly dirty and between each client.
    [Show full text]
  • Encounter Raises Dorm Safety Issue
    C A LIFOR N I A S T A T E U N IV E R S IT Y , F U L L E RTO N Body INSIDE piercings and 2 n BRIEFS: Placentia prepares residents for possible Y2K disaster tattoos —see Opinion 3 nNEWS: ROTC cadets finish fourth in page 4 Ranger Challenge VOLUME 69, I SSUE 36 WEDNESDAY N OVEMBER 10, 1999 Familiar Yee-haw! Encounter faces win AS raises dorm nGOVERNMENT: Arts safety issue rep Evan Mooney sug- gests greater recruit- nCAMPUS: CSUF “We’ve never had a front door kicked off the hinges because ment effort public safety officers someone wanted to get it. It was always either left unlocked or BY NICOLE BURNS make a routine of somebody opened the door.” Staff Writer According to Eugene Shang, patrolling the dorms director of the Residence Halls, Four of Cal State Fullerton’s seven walk-throughs of all dorm areas schools voted in favor of incumbent BY AMY NIELSEN are commonplace as a preventa- candidates in last week’s Associated Staff Writer tive measure to help ensure the Students election. safety of the residence. Although some of the races were Going off to college, being on Upon moving into the residence contested by write-in nominees, bal- your own for the first time and halls, each resident is advised of lots for each school suggested that the living in the dorms can be excit- the general safety precautions that race as a whole was uncontested. ing experiences for many young need to be observed, including the Evan Mooney, incumbent repre- people.
    [Show full text]
  • Management by Objectives for Colleges and Universities. INSTITUTION Minnesota Univ., Minneapolis
    DOCUMENT RESUME ED 119 561 -HE 007 300 AUTHOR Schroeder, Roger G. TITLE Management by Objectives for Colleges and Universities. INSTITUTION Minnesota Univ., Minneapolis. Graduate School of Business Administration. PUB DATE Nov 75 NOTE 27p.; Paper presented at the Joint Meeting of The Institute of Management Sciences and the Operations - Research Society of America (Las Vegas, Nevada, November 17-19, 1975) EDRS PRICE MF-$0.83 HC-$2.06 Plus Postage DESCRIPTORS Administrative Personnel; College Environment; *Higher Education; *Management by Objectives; *Management Development; Program Descriptions; *Program Design; Program Planning; *Training Techniques ABSTRACT Management by Objectives (MBO) has been used by many businesses as a means of improving performance by managers. MBO involves setting agreed performance objectives in writing and includes a periodic review of the degree of achievement of those objectives. This document argues that MBO principles should be used by colleges and universities, and it describes how to proceed. The type of MBO approach suggested is based on the unique features of an educational environment. It is suggested that a design and implementation report be written prior to beginning an MBO system. The essential elements that such a report should cover are: purpose of the MBO system; the MBO statement; who will write statements and when; a timetable; and a training plan. Some suggestions are also made about how to write objectives. Examples are provided. (Author/KE) *********************************************************************** Documents acquired by ERIC include many informal unpublished * materials not available from other. sources. ERIC makes every effort * * to obtain the best copy available. Nevertheless, items of marginal * * reproducibility are often encountered and this affects the quality * * of the microfiche and hardcopy reproductions ERIC makes available * * via the ERICDocument Reproduction Service (EDRS).
    [Show full text]
  • Lna 2006 Profiles J.Qxp
    1 | Advertising Age | June 26, 2006 SpecialSpecial ReportReport:100 Profiles LEADING NATIONAL ADVERTISERSSupplement SUPPLEMENT June 26, 2006 100 LEADING NATIONAL ADVERTISERS Profiles of the top 100 U.S. marketers in this 51st annual ranking INSIDE TOP 100 RANKING COMPANY PROFILES SPONSORED BY The nation’s leading marketers Lead marketing personnel, ranked by U.S. advertising brands, agencies, agency expenditures for 2005. contacts, as well as advertising Includes data from TNS Media spending by media and brand, Intelligence and Ad Age’s sales, earnings and more for proprietary estimates of the country’s 100 largest unmeasured spending. PAGE 8 advertisers PAGE 10 This document, and information contained therein, is the copyrighted property of Crain Communications Inc. and The Ad Age Group (© Copyright 2006) and is for your personal, non-commercial use only. You may not reproduce, display on a website, distribute, sell or republish this document, or information contained therein, without prior written consent of The Ad Age Group. Are proud to connect you with the leading CMOs See all the interviews at adage.com/point LAUNCHING JUNE 28 © 2006 Crain Communications Inc. www.adage.com 3 | Advertising Age | June 26, 2006 Special Report 100 LEADING NATIONAL ADVERTISERS SUPPLEMENT ABOUT THIS PROFILE EDITION THE 51ST ANNUAL 100 Leading National the Top 100 ($40.13 billion) and for all measured spending in 18 national media, Advertisers Report crowned acquisition- advertisers ($122.79 billion) in the U.S. Yellow Pages Association contributed ladened Procter & Gamble Co. as the top U.S. ad spending by ad category: This spending in Yellow Pages and TNS Marx leader, passing previous kingpen General chart (Page 6) breaks out 18 measured Promotion Intelligence provided free- Motors Corp.
    [Show full text]
  • Management by Objectives (MBO)
    Blackblot Product Manager's Toolkit® www.blackblot.com Blackblot® PMTK Management by Objectives (MBO) <Comment: Replace the Blackblot logo with your company logo.> Company Name: <Enter company name> Product Name: <Enter product name> Date: <Enter creation date> Contact: <Enter contact name> Department: <Enter department name> Location: <Enter location> Email: <Enter email address> Telephone: <Enter telephone number> Document Revision History: Date Revision Revised By Approved By <Enter revision date> <Revision #> <Enter your name> <Enter name> Evaluation Copy Blackblot_PMTK_Management_By_Objectives.docx Page 1 of 7 Pages Sunday, January 01, 2017 Copyright © Blackblot. All rights reserved. Use of this document is subject to the Blackblot PMTK Single-User License Agreement. Blackblot Product Manager's Toolkit® www.blackblot.com Table of Contents 1. INTRODUCTION ...................................................................................... 3 1.1. DOCUMENT OBJECTIVE ........................................................................ 3 1.2. MBO USE ....................................................................................... 3 2. MBO (MANAGEMENT BY OBJECTIVES) PLAN GUIDELINES ...................... 3 2.1. SECTION OBJECTIVE ........................................................................... 3 2.2. MBO PARAMETERS ............................................................................. 3 2.3. MBO PLAN PRINCIPALS ....................................................................... 3 2.4. MBO CONSIDERATIONS
    [Show full text]
  • Good Housekeeping Infographic
    - A HELPFUL GUIDE TO - GOOD HOUSEKEEPING BATHROOM PLANT WATERING RUBBISH BINS For a spotless bathroom, bleach Plants are a great way to add Empty your rubbish as soon as the toilet and wipe surfaces such greenery to your room. Keep you notice it’s full - just make sure them lush by feeding/watering all rubbish is placed properly in as the shower, sink and mirror on the bin store bins and not on the a daily basis. them when necassary and floor. Ensure bin store doors are making sure they have sunlight. closed behind you. IRONING TIDY AS YOU GO DISH WASHING Iron your clothes for the week Put clothes away as soon as you Once you’re done, clean up the ahead and you’ll thank yourself finish ironing, take your cups/plates sink area to make tomorrow’s those mornings you have less to the kitchen and pick up your task a little easier! Remember to towels off the bathroom floor. Tidy replace sponges and cloths time to get ready for university! as you go and cleaning up won’t be such a daunting task! regularly. CLOTHES WASHING FLOOR CLEANING KITCHEN SURFACES Stay on top of your laundry with Mop up spills straight away to Wipe kitchen surfaces daily and the Circuit Laundry app. Just avoid slips/falls and sweep or each time after use to keep make sure you are considerate to vacuum on a regular basis to away any nasty bugs that could others by removing your washing keep things shipshape. contaminate your food. once the cycle ends..
    [Show full text]
  • View Housekeeping Procedures
    HOUSEKEEPING ROOM PROCEDURES (These procedures are in addition to regular cleaning) Main Room/Bedroom All bedding needs to be replaced/cleaned (sheets, all blankets, pillow protectors, mattress cover, bed-skirt, comforter) Sanitize all door handles (Main door, door to deck) Sanitize all light switches and lamp switch or toggles Sanitize alarm clock Sanitize telephone Sanitize remote control and then place into ice bag Sanitize temperature controls Sanitize all drawer handles Sanitize luggage rack, hangers, iron and ironing board Sanitize all window operating mechanism Sanitize seating by spraying yellow cleaner on rag and wiping down Use of UV light Bathroom Sanitize door handles Sanitize cupboard and drawer handles Sanitize light switches Sanitize window operating mechanism Replace all towels (including un-used) Dispose of all amenities Replace opened toilet paper Outside Sanitize railings Furniture Things To Remember The Yellow Peroxide based cleaner can be used on all items in the room including furniture. Please do not spray directly into the light fixtures or onto cloth furniture. Instead spray onto a rag and wipe these items down. Rooms are not to be entered during in between guests after it has been cleaned and sanitized. Before entering a room for cleaning, open doors and window and allow room to air out for at least 20 minutes. You must wear a mask while cleaning rooms. Gloves should be worn during cleaning of room and need to be properly removed and replaced before cleaning the next room. Hands should also be washed in between cleaning rooms for 20 seconds with soap and water or by using hand sanitizer.
    [Show full text]