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Trainee Competency Manual: Housekeeping

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Trainee Competency Manual: Housekeeping TRAINEE COMPETENCY MANUAL: HOUSEKEEPING _____________________________________Trainee Competency Manual - Housekeeping TABLE OF CONTENTS Level 1........................................................................................................................................................................3 Unit 1..............................................................................................................................................................3 Unit 2..............................................................................................................................................................5 Unit 3..............................................................................................................................................................6 Unit 4..............................................................................................................................................................9 Unit 5.............................................................................................................................................................12 Unit 6.............................................................................................................................................................14 Level 2......................................................................................................................................................................16 Unit 1.............................................................................................................................................................16 Unit 2.............................................................................................................................................................19 Unit 3.............................................................................................................................................................22 Unit 4.............................................................................................................................................................25 Unit 5.............................................................................................................................................................28 Unit 6.............................................................................................................................................................31 Unit 7.............................................................................................................................................................34 Unit 8.............................................................................................................................................................36 Unit 9.............................................................................................................................................................38 Unit 10...........................................................................................................................................................41 Unit 11...........................................................................................................................................................45 Unit 12...........................................................................................................................................................47 Unit 13...........................................................................................................................................................49 Unit 14...........................................................................................................................................................52 Unit 15...........................................................................................................................................................55 Unit 16...........................................................................................................................................................58 Unit 17...........................................................................................................................................................61 Unit 18...........................................................................................................................................................64 Level 3......................................................................................................................................................................66 Unit 1.............................................................................................................................................................66 Unit 2.............................................................................................................................................................69 Unit 3.............................................................................................................................................................72 Unit 4.............................................................................................................................................................75 1 _____________________________________Trainee Competency Manual - Housekeeping Level 4......................................................................................................................................................................78 Unit 1............................................................................................................................................................78 Unit 2.............................................................................................................................................................81 Unit 3.............................................................................................................................................................85 Unit 4.............................................................................................................................................................88 Unit 5.............................................................................................................................................................90 Unit 6.............................................................................................................................................................94 Unit 7.............................................................................................................................................................97 Unit 8...........................................................................................................................................................100 Unit 9...........................................................................................................................................................103 Unit 10.........................................................................................................................................................106 Unit 11.........................................................................................................................................................109 Unit 12.........................................................................................................................................................111 Unit 13.........................................................................................................................................................114 Unit 14.........................................................................................................................................................117 2 _____________________________________Trainee Competency Manual - Housekeeping HOUSEKEEPING: FIRST LEVEL: UNIT 1 PREPARE FOR WORK AND CLOSE WORK STANDARDS 1. Punctuality requirements are observed. 2. The trolley, bucket and caddy are cleaned, organized and made ready for use. 3. The right type and amount of cleaning agents and equipment for the job are collected and made ready for use. (See Note 1). 4. The right type and amount of guest amenities are collected so that the right type and amount can be left in each guest room. (See Note 2). 5. Work assignments are carried out within the time allowed. 6. Any problems or important information are promptly reported to a supervisor. (See Note 3). 7. Any linen required to complete work assignments is promptly picked up at Laundry. 8. After use, the trolley and bucket are stored according to house procedures and any items which are required to be returned are handed in. 9. Staff and management in Housekeeping and other departments are treated in a helpful and co-operative way. 3 _____________________________________Trainee Competency Manual - Housekeeping NOTES ON THE STANDARDS 1. CLEANING AGENTS AND EQUIPMENT INCLUDE: • window and glass cleaners • toilet bowl cleaners • all-purpose cleaner • disinfectants • metal polishers • furniture polish • brushes • cloths • sponges • scouring pads • mops • vacuum cleaner • brooms • dust pans 2. GUEST AMENITIES INCLUDE: • room linen and bath towels • toilet paper, facial tissues • shower cap • bath toiletries • stationery • note pads/pencils • guest information packages on hotel services • breakfast order cards • "Do Not Disturb" sign • telephone directory • ice buckets/glasses/tray • Bible • room service menu 3. PROBLEMS
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