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MTN Group Limited Integrated Report for the Year Ended 31 December 2017 MTN Group Limited Integrated Report 2017 About This Report

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MTN Group Limited Integrated Report for the Year Ended 31 December 2017 MTN Group Limited Integrated Report 2017 About This Report MTN Group Limited Integrated Report for the year ended 31 December 2017 MTN Group Limited MTN Group Integrated Report 2017 Report Integrated About this report This integrated report is MTN Group Limited’s primary communication to all stakeholders and aims to enable them to make an informed assessment of our performance and prospects. It endeavours to provide a balanced review of the material matters we face; our use of the capitals as defined by the International Integrated Reporting Council’s (IIRC) <IR> Framework; our key operational, financial, economic, social and environmental performance; how we are governed; our engagement with stakeholders; as well as our risks and opportunities. In short, it is our value creation story. Navigation Online reports Links to the six pillars of our new BRIGHT strategy GR Governance report are shown using the following icons: SR Sustainability, including UN and CDP reports Best customer experience AFS Annual financial statements Returns and efficiency focus TAX Tax report Ignite commercial performance SE Social and ethics report Growth through data and digital KIV King IV application Hearts and minds We welcome feedback on this report at: Technology excellence [email protected]. Other icons www.mtn.com/en/investors/Financial-Reporting/Integrated-Reports/pages/default.aspx LA Limited assurance obtained Scope and boundary Standards Council. We also comply with the JSE Our material matters, as well as our strategy, form the Listings Requirements and the requirements of the anchor of the report and determine its content. It South African Companies Act of 2008. In parts of this covers the period 1 January to 31 December 2017, report, we include data on MTN Irancell as it is a large and gives commentary, performance measures and important operation. However, under IFRS, this and prospects for the group’s three regions and business is equity accounted for. seven most important operations. Details of our material matters start on page 16. The structure and Non-financial information layout of this report draws on the IIRC guidance. We use local and global standards and guidelines to We provide supplementary information in associated compile non-financial information. These include the reports, including that on sustainability and the JSE Listings Requirements, the Companies Act of full set of annual financial statements (AFS), on 2008, the King Report on Corporate Governance for MTN’s website. South Africa 2016 (King IV), the IIRC’s guidelines, the FTSE/JSE Responsible Investment Index, the United The regions in which we operate Nations Global Reporting Initiative G4 Sustainability SEAGHA: Southern and East Africa and Ghana Reporting Guidelines, the telecommunications sector WECA: West and Central Africa supplement and the CDP standard. Non-financial MENA: Middle East and North Africa information on certain aspects of the business has been externally assured and is identified by LA . Enhancements in the year The assurance statement is available online. The launch of our new BRIGHT strategy in June 2017 meant a change in the way we report internally, linking Approval by the board performance with the key metrics we use to measure The report was prepared under the supervision of our delivery of strategy. This is reflected in changes to group CFO Ralph Mupita. The audit committee the structure of our integrated report. ensures the integrity of the report and has applied its collective mind to its preparation and presentation. Financial information The directors are responsible for the integrated report We apply International Financial Reporting Standards as a whole, which they approved in March 2018. (IFRS) as issued by the International Accounting Standards Board and Interpretations as issued by the IFRS Interpretations Committee. We comply with the SAICA Financial Reporting Guides as issued by the Accounting Practices Committee and Financial Ralph Mupita Pronouncements as issued by the Financial Reporting Group chief financial officer * Constant currency and after taking into account pro forma adjustments. ** Reported – as reflected in the MTN Group Limited financial results for the year ended 31 December 2017. For a detailed explanation of these definitions, see page 39. The forward looking financial information disclosed in this integrated report has not been reviewed or audited or otherwise reported on by our external joint auditors. Contents Who we are 02 All about MTN 04 Our market context 06 Our BRIGHT strategy 08 Where we operate and how we performed How we create value Governance, people 12 How we create value using the six capitals and remuneration 14 How we sustain value using the six capitals 56 Governance 16 Material matters impacting value creation 68 Our board of directors 18 Relationships on which we rely 72 Our executive committee to create value 74 Management of our top opcos 21 Top risks to value creation 76 Our approach to risk management 79 Our people Strategic and financial 82 Remuneration report review 28 The view of our chairman 100 Our investment case 30 Q&A with the group president and CEO 32 Q&A with the CFO Shareholder information 36 Key financial tables 102 Stock exchange performance, shareholders’ diary, forward looking information BRIGHT performance 103 Glossary and plans 104 Administration 2018 42 Best customer experience 44 Returns and efficiency focus 46 Ignite commercial performance 48 Growth through data and digital 50 Hearts and minds 52 Technology excellence MTN Group Limited Integrated Report 2017 01 All about MTN Who we are MTN is a pure-play emerging markets mobile telco operator at the forefront of technological and digital changes. From our headquarters in Johannesburg and guided by our values, we are delivering a bold, new digital world to our 217 million customers across Africa and the Middle East – one of the world’s fastest growing regions for mobile telecommunications. Established in South Africa at the dawn of democracy as a leader in transformation, we have grown rapidly by investing in advanced communication infrastructure and by harnessing the talent of our people. We now offer voice, data and digital services to retail customers in the 22 countries in which our operations have telecoms licences. We also offer enterprise solutions to corporate and public sector customers in a total of 24 countries. Our brand is among the most admired brands in Africa as well as among the most valuable African brands. With a market capitalisation of R257 billion at the end of 2017 we were the ninth largest company listed on the Johannesburg Stock Exchange. Our belief Everyone deserves the benefits of a modern connected life. Our vision To lead the delivery of a bold, new digital world to our customers. Our purpose To make our customers’ lives a whole lot brighter. Relationships Innovation Integrity s that driv Leadership Value e us Can do V ita ure l beh cult Complete aviours t hape our Complete accountability hat s candour Get it Active done collaboration 02 MTN Group Limited Integrated Report 2017 Who we are What we offer Our market segments The opportunities ahead We provide a wide range of Consumer will remain the biggest segment communication services to customers of the market, accounting for around 70% across our footprint, and manage of the predicted revenue pool in 2020. It the business by market segment: will be followed by enterprise, generating consumer, enterprise and wholesale. about 26% of the market revenue pool, and wholesale, with about 4%. Consumer Forecast revenue pools in 2020 We connect people and Forecast revenue pools in 2020 communities through voice, messaging and data-access services; we enable people to make financial transactions using R575 their mobiles and bring them billion entertainment and online platforms, apps and online ventures through lifestyle, mobile financial services and e-commerce offerings. ● Voice ● Data ● Digital Enterprise As a committed partner to small, medium and large private Forecast revenue pools in 2020 enterprises and the public sector, we drive agility and growth through connectivity, communication and R210 collaboration solutions over world- billion class infrastructure. This includes unified communication (voice, messaging and video), cloud and ● Voice + data ● ICT hosting services, connectivity, managed mobility (the Internet of Things) and security. Wholesale Forecast revenue pools in 2020 MTNGlobalConnect offers wholesale international voice, interconnect and roaming services to group R30 operations and other telcos, billion leveraging our extensive international and domestic fixed infrastructure across Africa and Wholesale the Middle East. Markets included for consumer – 22 opco markets. Markets included for enterprise – SA, Nigeria, Iran, Ghana, Uganda, Ivory Coast and Kenya. Markets included for wholesale – 24 countries with MTN footprint in Middle East and Africa (including South Africa, Nigeria and Iran). Source: Analysys Mason; Ovum, Telegeography and Delta Partners analysis. MTN Group Limited Integrated Report 2017 03 Our market context The environment in which we operate has direct implications for our ability to create value, informing our BRIGHT strategy and our investment case. By considering our market context, we are better able to determine our material matters and how best to respond to them. Political and economic environment • Prolonged war and conflicts impact Syria, Yemen, Afghanistan and South Sudan. • Elections planned for 2019 in South Africa and Nigeria. • Iran remains
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