Information Services Today: An Introduction
ONLINE SUPPLEMENT
Part IV – Managing Information Organizations: Management Skills for the Information Professional
Welcome to the online supplement for Part IV of the second edition of Information Services Today: An Introduction, edited by Sandra Hirsh. This online supplement contains additional information to extend your learning and understanding of the topics covered in this book. Specifically, you will find supplemental online resources, recommended readings, additional content that does not appear in the book, and other information. See also the webinars for this section at: http://ischool.sjsu.edu/informationservicestoday/webinars
REPRESENTING CHAPTERS 19-28
Chapter 19 - Strategic Planning
Online Resources
● Cincinnati Public Library Mission
● Harvard University Priorities
● LL Bean Values Statement
● Multnomah County OR Public Library Priorities
● Pima County Public Library Mission
● Santa Clara University Strategic Plan
● Seattle Washington Public Library Mission Statement
● The Rise and Fall of Strategic Planning
● UBC Library Swot Analysis
Recommended Reading
Allison, Michael. Strategic Planning for Nonprofit Organizations: A Practical Guide for
Dynamic Times. Wiley: Hoboken, 2015
Bryson, John. Strategic Planning for Public and Nonprofit Organizations. Wiley: San Francisco,
2011.
Drucker, Peter F. The Effective Executive: The Definitive Guide to Getting the Right Things
Done. Harper Collins: New York, 2006.
Mathews, Joseph R. Strategic Planning and Management for Library Managers. Libraries
Unlimited: Connecticut, 2005.
Palfrey, John. BiblioTech: Why Libraries Matter More Than Ever in the Age of Google. Basic
Book: New York, 2015
Porter, M. E. "What Is Strategy?" Harvard Business Review 74, no. 6 (November–December
1996): pp 61-78.
Chapter 20 - Change Management
Online Resources
● 360 Degree Feedback
● IDEO
● Institute for Mindful Leadership
● Libraries Systems and Services, Inc (LSSI)
● The Myers and Briggs Foundation Personality Basics
Recommended Reading
Cawsey, Tupper and Deszca, Gene. Toolkit for Organizational Change. Los Angeles: Sage
Publications, 2007
Garmer, Amy K. Libraries in the Exponential Age: Moving from the edge of innovation
to the center of community. Aspen, 2016. Aspen Institute.
Kotter, John P. Leading Change. Los Angeles: Sage Publications, 2012.
Stern, Michael D. "Patrimony and the Evolution of Risk-Taking." Plos ONE 5, no. 7: 1-8,
2010. Academic Search Complete, EBSCOhost (accessed June 18, 2017). “Evolutionary
fitness” P5.
Chapter 21 - Managing Budgets
Online Resources
● AE13: Developing the Library Budget
● Institute of Museum and Library Services
● Library Services and Technology Act
Online Resources: Annual Financial Reports from a sample of libraries:
● Carnegie Library of Pittsburgh.Annual Reports
● Chicago Public Library 2012 Annual Report
● Clifton Park-Halfmoon Public Library 2013 Annual Report
● New York Public Library Annual Report 2013
● New York Public Library Annual Reports
● Warsaw Community Library Growing with the Community – 2015-2016 Annual Report
Recommended Reading
Dowd, Susan. Beyond Book Sales: The Complete Guide to Raising Real Money for Your Library.
Chicago, IL: ALA Neal-Schuman, 2013.
Gerding, Stephanie K. and Pamela H. MacKellar. Grants for Libraries: A How-To-Do-It
Manual. Chicago, IL: Neal-Schuman, 2006.
Smallwood, Carol. The Frugal Librarian: Thriving in Tough Economic Times. Chicago,
IL:American Library Association, 2011.
Smith, G. Stevenson. Managerial Accounting for Libraries and Other Not-for-Profit
Organizations, 2nd ed. Chicago, IL: American Library Association, 2002.
Snyder, Herbert. Small Change, Big Problems: Detecting and Preventing Financial Misconduct
in Your Library. Chicago, IL: American Library Association, 2009.
Chapter 22 - Managing Personnel
Online Resources: Employment Forms
● I-9 Form
● United State Citizenship and Immigration Services Policy Manual
● W-4 Form
Online Resources: Employment Law Sites
● State Laws on Employment-Related Discrimination (2017). National Conference of State
Legislators.
● United States Department of Labor
● United States Department of Labor: Minimum Wage and Overtime Pay
● United States Equal Employment Opportunity Commission
Online Resources: Employee Onboarding Tips
The 10 Commandments of Employee Onboarding
Online Supplement: Job Search Sites
● ALA Joblist - A Service of the American Library Association and The Association of
College and Research Libraries. (1996-2015).
● INALJ - Information professionals finding and sharing jobs & job hunting advice.
● LAC Group - Professional services firm specializing in librarian and information
professional staffing.
● Librarians in the Job Market (LinkedIn Group)
● LIS Career Options (LinkedIn Group) - This sub-group of the American Library Group
was created by Kim Dority and has blossomed into a resource for discovering positions
and opportunities outside of the traditional library science jobs.
● Liscareer.com - Career advice for library and information professionals. There is a range
of articles, some are several years old; most are still relevant today.
● Lisjobs.com - Job postings for librarians and information professionals. The site is
maintained by Rachel Singer Gordon.
● New Librarians listserv - This listserv had been extremely active and hosted great
discussions about job searching and the future of the profession. But participation has
greatly tapered off.
● USAjobs.gov - Dreaming of becoming a government librarian? If you want to work for
the Library of Congress? This is the site for you!
Online Resources: Legislation
● The Fair Labor Standards Act
● Civil Rights Act
● Americans with Disabilities Act
● National Labor Relations Act 29 U.S.C. Sec. 201-219
Online Resource: Sexual Harassment Procedure Flow Chart
Sexual Harassment Procedure Flow Chart (upload PDF file
“Chapter_22_Sexual_Harassment_Procedure_Flow_Chart)
Recommended Reading
Bugg, K. Best Practices for Talent Acquisition in 21st-Century Academic Libraries,” Library
Leadership & Management, NYC College of Technology at CUNY Academic Works, 29,
no 4 (2015).
Lisbon, Adam H., and Megan E. Welsh. “New Librarians: Building Culture and Connections -
Onboarding, Training, and Manuals.” University Libraries Faculty & Staff Contributions,
CU Scholar. 72 (2014).
Sample Job Description for Reference Librarian
Job Description
Job Title: Reference Librarian
Supervisor’s Title: Library Director
Job Summary
The James E. Tobin Library at Molloy College seeks a user-centered, public service- oriented Reference Librarian to provide reference and instruction services to both undergraduate and graduate students at Molloy’s Rockville Centre Campus. This position works both collaboratively and independently within other departments/divisions of Molloy College.
Duties and Responsibilities
Provide reference, instructional, and research services to students, faculty members, and other users of the James E. Tobin Library.
Develop customized classroom instruction sessions upon request.
Teach research and search strategies to students in small and large groups and/or one-on- one sessions.
Prepare online tutorials utilizing LibGuides.
Remain current in navigating academic resources held by the James E. Tobin Library.
Other library related duties as assigned.
Work Hours and Travel
Required to report to campus Monday – Friday, 9:00am – 5:00pm Weekend and evening hours may be required to support special events 12-month position Occasional travel required
Required Skills
Intermediate proficiency for the following computer software: ● Microsoft Office Excel ● Microsoft Office Outlook ● Microsoft Office PowerPoint ● Microsoft Office Word
Desired Qualifications
Prior experience with medical databases such as CINAHI, Cochrane, and Ovid is highly desirable. Prior experience with English literature databases such as Artemis, MLA Bibliography, and JSTOR is highly desirable. Second master’s degree a plus. High comfort level with social media, including Pinterest, Twitter, and Facebook.
Required Work Experience
Two years of experience in an academic library including prior experience teaching instructional sessions.
Supervisory Responsibilities
Supervises the work of students assigned to the library in the role of work study. Responsibilities include planning, assigning, scheduling, and reviewing the work of direct reports. Responsible for training, developing skills and knowledge of the direct reports.
Budget Responsibilities
Participates in the development of the annual budget for the library
Education
Earned Master’s degree in Library/Information Science from an American Library Association accredited school.
Collaboration/Service
The role of a librarian includes a collaborative nature. A disposition to serving others’ information needs is a requirement of the position.
Decision Making and Problem Solving
Able to make decisions that fall within the scope of this position. Able to identify, research, analyze, and recommend solutions to problems emerging within the scope of the position.
Environmental Demands
Able to lift up to 25 pounds Extensive standing and walking is required
Sample Job Advertisement for a Reference Librarian:
Job Advertisement
Reference Librarian
The James E. Tobin Library at Molloy College seeks a user-centered, public service- oriented Reference Librarian to provide reference and instruction services to both undergraduate and graduate students at Molloy’s Rockville Centre Campus. This position works both collaboratively and independently within other departments/divisions of Molloy College.
Reporting to the Director of the Library, the Reference and Instructional Librarian provides tailored information instruction (both in a classroom and a one-on-one environment), reference and research services to students, faculty, staff, and other users of the James E. Tobin Library.
Duties and Responsibilities:
● Provide reference, instructional, and research services to students, faculty members, and other users of the James E. Tobin Library. ● Develop customized classroom instruction sessions upon request. ● Teach research and search strategies to students in small and large groups and/or one-on-one sessions. ● Prepare online tutorials utilizing LibGuides. ● Remain current in navigating academic resources held by the James E. Tobin Library. ● Other library related duties as assigned.
Required Qualifications:
● Applicants must hold a Master’s degree in Library/Information Science from an American Library Association accredited school. ● Two years of experience in an academic library including prior experience teaching instructional sessions. ● Strong knowledge of academic databases. ● Excellent organization skills and strong oral and written communication skills. ● Ability to work independently and as part of a team.
Desired Qualifications
● Prior experience with medical databases such as CINAHI, Cochrane, and Ovid is highly desirable. ● Prior experience with English literature databases such as Artemis, MLA Bibliography, and JSTOR is highly desirable. ● Second master’s degree a plus. ● High comfort level with social media, including Pinterest, Twitter, and Facebook.
Application Instructions:
Please send resume and hours of availability to Nikki Palumbo, Associate Librarian of Reference Services at: [email protected] or mail to:
Molloy College Library Attn: Library Director 1000 Hempstead Avenue Rockville Centre, New York 11571
AN EQUAL OPPORTUNITY EMPLOYER Women, minorities, persons with disabilities, and veterans are encouraged to apply.
Chapter 23 - Innovative Library and Information Services: The Design
Thinking Process
Online Resources
● Council on Library and Information Resources Design Findings
● Hasso Plattner Institute of Design
● IDEO
● Library Journal’s Design Showcase
Online Resources: Examples
● ASK Desk at Ohio State University Health Sciences Library
● Chicago Public Library Co-Lab
● eXtensible Catalog Project at the University of Rochester
Online Resources: Blogs
● Blended Librarians Online - This online community of “blended librarians”—librarians
who combine skills from librarianship, information technology, and instructional
design—offers online chats, webcasted events, shared resources materials, discussion
forums, and other ways for librarians to connect and learn. Although not exclusively
focused on design, this resource often emphasizes design skills, especially for curriculum
and instructional design.
● Designing Better Libraries - Steven Bell’s blog focuses on applying concepts and
techniques from design to libraries, with an emphasis on user experience. Posts often
highlight example applications of design concepts in library settings, and reviews and
commentary on books and other resources.
● Design Thinking for Libraries - This toolkit, created by a partnership among IDEO, the
Bill & Melinda Gates Foundation, Chicago Public Library, and Aarhus Public Libraries,
offers readings, resources, and activities to guide understanding of design thinking
methods. While the full toolkit requires a time commitment of 5-8 hours per week for 6
weeks, there is also a quickstart “at-a-glance” guide for those with less time.
● San José State University School of Information - The School of Information at San José
State University offers special topics courses in “design thinking for information
professionals.”
● Simmons College School of Library and Information Science - As part of the IMLS-
funded National Forum Planning Grant “Envisioning Our Information Future and How to
Educate for It,” Simmons developed the “Library Test Kitchen,” a course focused on
design thinking for library science students.
● Stanford University d.school’s Crash Course in Design Thinking - Includes videos,
handouts, and other resources for leading a 90-minute team design challenge that covers
all the phases of the design thinking process.
● University of Washington Information School - The University of Washington
Information School offers courses such as “Design Methods for Libraries and
Librarianship” and “Participatory Design in Libraries” as part of their MLIS degree
program.
● Youth Experience (YX) certificate at the University of Maryland - Information School -
The YX certificate trains public librarians working with children and teens in methods for
engaging youth as co-designers using the design thinking process.
Recommended Reading
Bradburn, Frances Bryant. “Redesigning Our Role While Redesigning Our Libraries.”
Knowledge Quest 42, no. 1 (2013): 52–57.
Garmer, Amy K. “Libraries in the Exponential Age: Moving from the Edge of Innovation to the
Center of Community.” The Aspen Institute. 2016.
MacDonald, Craig M. “User Experience Librarians: User Advocates, User Researchers,
Usability Evaluators, or All of the Above?” Proceedings of the Association for
Information Science and Technology 52, no. 1 (2015): 1-10.
doi:10.1002/pra2.2015.145052010055.
Chapter 24 - Managing Collections
Online Resources
● ALCTS - Collection Management Section
● Booklist – Collection Management
● California Digital Library
● Choice
● Developing Collections ‘By Any Means Necessary’
● Librarians at the Gate
● Libraries and Learning
● Publisher’s Weekly
● PLA Preview 2014: How Do You Manage?
● The Northeast Research Libraries Consortium
Recommended Readings
Disher, Wayne. Crash Course in Collection Development. Santa Barbara, CA: Libraries
Unlimited, 2007.
Evans, G. Edward. Developing Library and Information Center Collections. Westport, CT:
Libraries Unlimited, 2005.
Kelley, Michael. “A Toolkit for Taking Stock: Libraries Leverage New Metrics Driven by Data
W-4 Form from collection HQ.” Library Journal. September 17, 2012.
Price, Gary. “New Report from OCLC Research: ‘Print Management at Mega-scale: A Regional
Perspective on Print Book Collections in North America.’” Library Journal. July 17,
2012.
Hoffert, Barbara. “Materials Mix: Investigating Trends in Materials Budget and Circulation.”
Library Journal. February 19, 2013.
Chapter 25 - Managing Technology
Online Resources
● ALA TechSource
● Issues in Science and Technology Librarianship
● Google Analytics
● Library Simplified Initiative
● Library Technology Guides
● LITA
Online Resources: Standards
● National Information Standards Organization (NISO)
● SimplyE
● W3C
Online Resources: Metadata
● BIBFRAME
● Schema.org
Online Resources: Programming and Software
● Bootstrap
● Go
● iBeacon
● JQuery
● Near Field Communications
● Perl
● PHP
● Python
● R
● Ruby on Rails
● Swift
Online Resources: ILS
● Millennium
● SirsiDynix
● VTLS Virtua
Major Open Source ILS
● Evergreen
● Koha
Online Resources: Alternative Open Source
● Ex Libris Alma
● ProQuest Intota
● Sierra
● Worldshare Management Services
Online Resources: Discovery Interfaces
● VuFind
● Blacklight
Online Resources: Examples
● Cloud Computing Technologies (upload/hyperlink to
Chapter_25_Cloud_Computing_Technologies.pdf)
● Examples of New Generations of Resource Discovery Tools and Patron Portals
(upload/hyperlink to Chapter_25_Resource_Discovery_Tools_Patron_Portals.pdf)
Recommended Readings
Dione, Bernard and Réjean Savard, eds. “Managing Technologies and Automated Library
Systems in Developing Countries: Open Source vs Commercial Options.” IFLA. Munich:
2008.
Barry, Jeff. “100 Tips for a Library Technology Manager.” Endless Hybrids. Posted February 1,
2013.
Schachter, Debbie. “Managing Your Library’s Technology Projects.” Information Outlook, 8,
no. 12 (2004): 10.
Breeding, Marshall. “The Systems Librarian: Balancing the Management of Electronic and Print
Resources.” Computers in Libraries, 34, no. 5 (June 2014).
Rendón, Frankie. “How Innovation and Technology are Shaping Libraries of Today.” Huffington
Post. Last modified July 1, 2014.
Chapter 26 - Managing Data and Data Analysis in Information
Organizations
Online Resources
● Data Management Association
● General Data Protection Regulation
● HIPAA
● National Science Foundation Data Management Plan Requirements
Online Resources: Disaster recovery and business continuity planning
● Business Continuity Institute
● Disaster Recovery Institute
Online Resources: Data cleanup and transformation resources
● Open Refine
Online Resources: Platforms used for statistical analysis.
● Minitab - often used in a teaching environment
● R programming language - an open source solution.
● SAS - often used in public health, government, and business.
● SPSS - often used in social science fields.
● Stata - often used in the sciences in general.
Online Resources: Data mining and visualization tools
● Knime
● Power BI (Microsoft)
● Rapid Miner
● Tableau
Online Resources: Cloud-based data management tools
● Counting Opinions
● Microsoft Azure
● Qualtrics Research Core
Online Resources: Research data management and storage resources
● CKAN
● Data Vault Platform
● DMP Online
● DMP Tool
● JISC
Recommended Readings
Matarazzo, James and Toby Perlstein. "New Management Realities for Special Libraries."
Online Searcher 40, no. 3, 2016.
Rambo, Neil Research Data Management: Roles for Libraries. Issue Brief. New York:
Ithaka.(2015).
Stang, Taylor "Librarians: The New Research Data Management Experts." Blog. Elsevier
Connect. (2016).
Whyte, A. and J. Tedds. “Making the Case for Research Data Management” Digital Curation
Centre, last accessed May 10, 2017
Additional Information
Three means of replication from simplest to most complex:
● Snapshot replication copies data as they exist at a specific moment in time. Snapshot
replication can be used on its own, but it is most typically used to provide the initial set of
data used by the other two types of replication. In general, using snapshot replication as a
sole means of duplicating data is only appropriate when the data infrequently changes or
involves only a small amount of data.
● Transactional replication is used as a means of keeping snapshot replicas up to date
when data in a primary data source change. In this model, any data that are changed in
the primary data source after the snapshot was taken are automatically propagated by the
system to the replica, usually in real time. That is, each transaction that occurs is copied
to the replicas to ensure that data in all copies are always current.
● Merge replication is the most complex form of replication. It is generally used only in
specialized cases where constant connectivity is either not possible or desirable. An
example of this would be in a remote data acquisition environment, such as field
research. To facilitate activity at a remote research site, a copy of the data source may be
replicated to multiple mobile devices to provide each researcher access to the data
available in the field without having to maintain constant connectivity. When in the field,
the researchers may independently update or change the data in the primary source. On
some regular basis, these changes made on each remote device must be synchronized
with the primary data source. During this process, the independently gathered results are
merged and conflicts related to updates of the same original data are resolved. When this
is complete, the primary data are pushed back out to the replicas.
Chapter 27 - Communication, Marketing, and Outreach Strategies
Online Resources
● Basic Communication Model
● International Listening Association
● Nonverbal Communication
● The Secrets of Great Teamwork
● Top Skills for Tomorrow’s Librarians
Online Resources: Annual Reports
● Library Reports as Infographics
Online Resources: Branding
● Personal Branding for New Librarians
● Personal Brand Resources
Online Resources: Civility
● Civility & Diversity in the Library (ALA)
● Choose Civility
● Choose Civility, A Community-wide Campaign (Urban Libraries Council)
● The Ferguson Library
Online Resources: Communication Plan and Branding
● Developing and Implementing a Simple Media/Communications Plan
● Press Releases/PSAs
● PR & Marketing Materials
Online Resources: Conflict
● WebJunction® The learning place for libraries. Approaching Conflict as an Opportunity
for Growth.
● Understanding Multigenerational Work-Value Conflict Resolution (requires log in)
Online Resources: Cultural Diversity
● Diversity Standards: Cultural Competency for Academic Libraries
● Equity, Diversity, and Inclusion
Online Resources: Disability
● United States Department of Labor Office of Disability Employment Policy
Online Resources: Evaluation and Assessment
● Edge Toolkit
● In the Library with the Lead Pipe
● Library Edge Assessment Workbook
● Library Assessment Conferences
● LibQual
● Library Value Calculator
Online Resources: Generational Differences
● Forget the Pecking Order at Work
● Mentoring Gen-X Librarians
Online Resources: Group Dynamics
● Abilene Paradox
● Groupthink
● Nominal Group Technique
Online Resources: Marketing Plan
● A John Cotton Dana Library
● ALA Marketing@Your Library
● Library Marketing Plan Workbook
● Marketing Library Videos
● Market Plan and Cycle
Online Resources: Networking
● SJSU iSchool What is Networking?
Online Resources: Newsletters
● 4 Simple Ways to Beef-up Your Library Marketing
Online Resources: Noise
● Noise as a Barrier to Communication
Online Resources: Nonverbal Clues
● When Giving Critical Feedback, Focus on Your Nonverbal Cues
Online Resources: Personality Tests
● ENFP: Myers-Briggs® Type and Communication
● INFP: Myers-Briggs® Type and Communication
● ENFJ: Myers-Briggs® Type and Communication
● ESFJ: Myers-Briggs Type and Communication
● ISTJ: Myers-Briggs® Type and Communication
● Jung Typology Test
● about The Myers & Briggs Foundation
Online Resources: Resume
● SJSU iSchool Resume Writing Tips
Online Resources: Social Media
● Social Media Information
Recommended Readings
Alman, Susan W., Sara Gillespie Swanson. Crash Course in Marketing for Libraries. Santa
Barbara, CA : Libraries Unlimited, 2015.
Anderson, Arthur James. “No introverts need apply.” Library Journal 121, no. 8 (May 1, 1996):
53-54.
Farrell, Shannon and Kristen Mastel Considering Outreach Assessment Strategies. In the Library
with the Lead Pipe: An open access, open peer review journal. (May 4, 2016).
Keirsey, David. Please Understand Me II: Temperament, Character, Intelligence. Del Mar, CA :
Prometheus Nemesis Book Company. 1998.
Martin, Judith. Miss Manners Guide to Excruciatingly Correct Behavior. New York : W.W.
Norton & Company. 2005.
Ross, Catherine Sheldrick, and Kirsti Inlsen. Communicating Professionally. Chicago : ALA
Neal-Schuman, 2013.
Suzanne Walters and Jackson, Kent. Breakthrough Branding: Positioning Your Library to
Survive and Thrive. New York, US: ALA Neal-Schuman, 2014.
Chapter 28 - Advocacy
Online Resources
● 52 Ways to Make a Difference - Public Library Advocacy throughout the year
● ALA Office for Library Advocacy
● ESSA and School Libraries Advocacy Resources
● Getting Started as a Library Advocate (ALA)
● IFLA School Library Advocacy Kit
● Ilovelibraries Blog
● Library Advocacy Toolkit
● Public Library Advocacy
Online Resources: Examples
● Manchester by the Sea Library
Recommended Readings
American Library Association. (2012). Developing your advocacy plan. Office for Library
Advocacy.
Cialdini, Robert & Martin, Steve (2012). Science of persuasion: Influence at work.
Haycock, Ken (2009). Advocacy: Building influence for change [video]. In SJSU SLIS
Colloquia: Fall 2009.