A publication for Hartford HealthCare employees August 2015 NetworkNews

Skin to Skin: A Win-Win C-Sections Allowing Mom and Baby to be One-on-One

On July 20, 2015, Alexandra Westen gave birth at Hartford “Research has shown that early skin-to-skin contact Hospital to a healthy 6 lb. 2 oz. baby boy named Sven. helps to promote breastfeeding,” said Garcia. “It also Sven joins older brother Kai, born three years earlier at helps decrease a mother’s anxiety and discomfort, while . Both babies were born by Cesarean helping to regulate a newborn’s temperature and keep section. But this time, Alexandra was able to hold Sven them calm during the transition.” just moments after he was born. The immediate contact through skin-to-skin further “I had him on my chest,” explains Westen. “It made enhances Hartford Hospital’s focus on patient-centered care. me feel more present in his birth, that I was part of the “We want our patients to have a wonderful birthing whole experience. It was a beautiful way for us to be one.” experience,” said Garcia. “Reuniting mother and baby right Just over a year ago, Sara Garcia, RN and Peri-Operative away allows for that initial bonding to occur, and most coordinator on the Labor and Delivery Unit at Hartford important, they can share a priceless, intimate moment Hospital led the initiative to improve the childbirth that only happens once.” experience for mothers having C-sections through “skin- Watch a story about Westen’s gentle C-section on Fox to-skin” contact. CT News. Day Kimball and Hartford HealthCare Explore Affiliation

Recently, Hartford HealthCare and Day Kimball Healthcare (DKH) announced plans to explore a strategic partnership that could lead to a formal affiliation. Meet our newest potential partner:

Where is it? In the heart of ’s “Quiet Corner,’’ Day Kimball Hospital is located in Putnam and serves patients in towns including Danielson, Dayville and Plainfield

Nearest cities: • Providence, R.I., 20 miles east • Worcester, Mass., 20 miles north

Licensed beds: 122

What’s in a name? Named in memory of Day Kimball, Staff of medical professionals: 300 who died in 1893. His mother, Susan Tillinghast Kimball of Boston, and other family members donated $9,000 Affiliates: Day Kimball Medical Group; Day Kimball to establish the hospital with the stipulation that it Healthcare Centers in Danielson, Dayville, Plainfield preserve the memory of her son and Putnam; Day Kimball HomeMakers; Day Kimball HomeCare; Hospice and Palliative Care of Northeastern Benefits for Hartford HealthCare? Would enhance Connecticut HHC’s presence in Eastern Connecticut, where we already have affiliations with Windham Hospital in Services: Primary care; behavioral health; cancer care; Willimantic and Backus in Norwich. At the same time, diagnostic imaging and blood lab; emergency medicine; DKH has a unique background in rural health that physical medicine and rehabilitation; women’s health; would benefit HHC as we continue to focus on cardiology; dermatology; endocrinology; gastroenterology; population health improvement infectious disease; nephrology; pulmonary medicine; rheumatology; sleep medicine; wound care Benefits for Day Kimball Healthcare? “An affiliation with HHC would provide DKH clinicians and patients Surgical specialties: Breast; ear, nose and throat; endoscopy; with access to HHC’s key system-wide healthcare service gynecology; ophthalmology; orthopedics; urology lines,” said DKH President and CEO Robert Smanik.

Founded: 1894

Tallwood Urology and Kidney Institute Goes System-wide

The Tallwood Urology and Kidney Institute at Hartford the Institute, providers come together in six disease Hospital now is a system-wide resource that will provide management teams to discuss and evaluate evidence- expertise from throughout the system for HHC patients based medicine. with urologic and kidney diseases. The teams focus on urologic oncology, kidney stones, In 2013, an anonymous donor endowed a gift to launch pelvic health, men’s health, general urology and chronic the Institute to improve coordination of care, consistency kidney disease. The Institute also provides education and of clinical outcomes, and patient satisfaction. Through other resources to help patients better manage their disease.

2 Program Improves Care In and Out of the Hospital

A new program being introduced facility that is part of the RightCare across HHC promises to network. Based on patient improve patient outcomes and information transmitted with the satisfaction by planning for referral, the agency can respond discharge even before a patient’s quickly if it’s a good fit. “The hospital stay begins. software also will make its own With new software called recommendation for the patient RightCare, clinicians can make based on the patient’s information. arrangements for patients to So the patient and the family know continue their care once they more quickly what care the patient leave the hospital based on will receive and where the patient standard assessments that begin Wendy Heilwell, a medical case worker at Backus, will receive it.” in the admitting office at the says RightCare makes her job easier and patient Patients also have a say in their start of a hospital stay. satisfaction, greater. post-hospital care. The assessment is a series “Patients usually get their first of seven questions that help caregivers determine if the choice of where they want to go. We type a note to the patient is at high risk for readmission or complications facility the patient prefers and get an answer quickly,” from an illness. For a patient with a high-risk score, Heilwell said. “And if something comes up during the planning begins immediately to provide more intense patient’s stay, we can update the agency or facility with a treatment while the patient is in the hospital and for quick note. It eliminates repeat questions and phone calls.” home or nursing care upon release. RightCare improves All of Hartford HealthCare’s skilled-nursing, home care communication between acute and post-acute patient and rehabilitation services are connected to RightCare, as care services. well as about 10 other community providers. “We expect RightCare has been implemented at all Hartford additional agencies and facilities to sign on,” Heilwell said. HealthCare hospitals, and several post-acute care facilities Hartford HealthCare implemented RightCare to reduce are connected to the system. readmissions and ensure patients get the right care. High- With RightCare, says Wendy Heilwell, a medical case risk patients are three times more likely to be readmitted worker at for the last 27 years, discharge than the average patient and research shows that 64 planners no longer have to waste time on the phone searching percent of patients who were readmitted within 30 days for nursing home beds and can avoid keeping patients and didn’t receive post-acute care. RightCare identifies that families in the dark until an appropriate placement need at admission and has been proven to reduce is found. all-cause, 30-day readmissions by up to 35 percent. Instead, Heilwell simply transmits referrals “Patient outcomes improve,” said Heilwell, “and so electronically to a home-care agency or skilled-nursing does satisfaction.”

MidState Welcomes LIFE STAR to a New Home

Move Brings Aircraft Closer to Patients On Aug. 7, a third home for LIFE STAR opened at MidState Medical Center. The new location better serves the community as it enables LIFE STAR to reach a wider patient geography and, as always, bring the patient to the most appropriate clinical setting, often Hartford Hospital’s level 1 trauma center. There are also LIFE STAR hangars on the roof of Hartford Hospital and at Backus Hospital in Norwich.

3 CareConnect: Epic Rollout, Epic Results

Patients and their medical teams can now Connect to Healthier like never before: Our Epic electronic health record went live on Aug. 4. Launched at 23 Hartford HealthCare Medical Group (HHCMG) primary care offices, Epic, as part of CareConnect, brings together medical records in one unified system: No matter where they go for care, patients can instantly share the same information with caregivers.

In a few days, a world of connections Despite an unrelated network glitch on launch day, the new system integrated smoothly into HHC operations. “We saw 720 patients, signed and closed 82 percent of charts, and had bills ready to go out by 8:30 p.m.,” reported Dr. Spencer Erman, HHC’s chief medical informatics officer for ambulatory care. “Within days, patient volumes were back over the 80 percent baseline.” What’s more, CareConnect began delivering The CareConnect command center helped support the Epic impressive results: HHC staff exchanged information on go-live at Hartford HealthCare Medical Group’s primary 1,743 patients — more than 15,000 documents — with care offices on Aug. 4. 18 different healthcare organizations across the state and the country, even as far away as Northern California. with trainers, and practice on a demo site. The week before That’s a major improvement for patients who once go-live day, 50 percent of providers attended drop-in had to repeat themselves each time they sought care at sessions to prepare. Working together, they helped achieve a different location. CareConnect also features MyChart- a successful workflow transition. Plus, letting them view portions of their medical records online, anytime and anywhere, including medications, First step in a system-wide rollout lab results and summaries of their visits. They can use it The CareConnect rollout will continue over the next two to schedule appointments, refill prescriptions or get basic and a half years: medical advice. • April 2016: Hartford Hospital, Hartford HealthCare CareConnect delivers on the “Five 1s” we strive to Medical Group specialty practices and Hartford Health- achieve: one registration, one health record, one standard Care at Home of excellence, one bill and one relationship. • August 2016: MidState Medical Center, Windham Hospital and Natchaug Hospital Leadership in action • January 2017: The Hospital of Central Connecticut and The launch demanded the best from all our Leadership Backus Hospital Behaviors, and our entire team demonstrated it: CareCon- nect staff, HHCMG staff and physicians, and onsite support With new speed and accuracy, CareConnect helps staff, backed by a responsive command center. HHCMG fulfill our promise of more accessible, collaborative and providers, staff and managers completed from 12 to 20 convenient care — a major step forward to help people hours of intensive classroom learning, private coaching Connect to Healthier.

4 The Gold Medal Manager Program spotlights managers who exemplify HHC’s values and our H3W Leadership Behaviors, resulting in the highest level of employee engagement and the Gold achievement of exceptional results. Congratulations to our newest winners. Up to three Gold Medal Medal Managers will be selected every two months. For more information and to nominate Managers your manager, click here. • Gold Medal Manager Gold Medal Manager Amy Schroder, MSN Jennifer Gordon Nurse Manager, Labor & Delivery Manager, Patient Access Services Hartford Hospital Gold Medal Manager SSO, MidState Medical Center Whitney Bundy Staff says: Staff says: Regional Director • She maintains a regular presence • During the blizzard of 2015, Jen of Food, Nutrition on the floor and is continuously and several staff members stayed & Environmental engaged in the daily workflow overnight on cots in the Cor- Services process on the unit. Her office nerstone Building. Jen wanted East Region- door is always open and even to make us comfortable, so she Backus/Windham when she has a heavy workload supplied blizzard goodies for all she will take the time to sit back to enjoy. She also helped envi- Staff says: and listen to any staff member ronmental services put together • Changes happen every day who has a concern. packets of towels, sheets and in this organization, and • Whenever the unit is short blankets for staff who stayed although Whitney does not al- [staffed] and there is a need – overnight. After the blizzard, Jen ways agree, she will not show without hesitation, she is changing personally thanked each staff this to others and own what is into her blues and volunteering member for their dedication. the message. Her work ethic is to be a helping hand on the unit. • Recently, a new work driver system above the norm and she does • Patient safety is important to her. caused dramatic changes in staff what it takes to get the job Amy routinely applies the Just workflow. Jen supported this change done. She also has courageous Culture model when dealing by holding daily huddles with all conversations with everyone, with patient safety events caused involved, encouraging questions which teaches managers like by nursing errors and uses these and feedback from staff, getting me how to approach differ- scenarios as learning opportunities. answers to the questions from the ent situations and work with This enables staff to feel safe re- vendor and relaying information the employee for the desired porting errors. In fact, in March directly to staff. Although there was results. of 2013, Amy’s Just Culture ap- concern and pushback at times, •  Developing others to their full- proach to a patient safety event Jen remained calm and supportive est potential is a great strength was highlighted at Hartford of her director’s goal to fully for Whitney. She is account- Hospital Management Forum implement this workflow. Our able for her actions and is and then became a topic in the department is currently exceeding non-judgmental, which makes system-wide H3W message. expected productivity goals. everyone more comfortable ap- proaching her. She is authentic and volunteers discretionary effort to support her direct reports and peers. Although she is not my direct report, I feel comfortable approaching her with concerns and I know she will be in the moment and (L-R) Elliot Joseph, Hartford Health- Care president and CEO; Jennifer offer me clear feedback. (L-R) Dr. Stu Markowitz, president, Gordon; Tracy Church, Hartford Hartford Hospital; Amy Schroder; HealthCare, SVP and chief human and Tracy Church, HHC SVP and resources officer; and Lucille Janatka, chief human resources officer Central Region president

5 Hartford HealthCare Independence at Home Names Director

Amy Mosher has been named director of Hartford HealthCare Independence at Home’s private pay division. Celebrating 20 Years As director, Mosher is responsible for the development of a customer Hartford HealthCare Rehabilitation Network (HHCRN) service-focused private duty agency is celebrating 20 years of service. What started as four which provides companions, locations with 10 employees primarily servicing outpatient homemakers and hands-on care to musculoskeletal diagnoses has grown into 28 outpatient seniors in the Greater Hartford and locations and inpatient, home care and contract services across Waterbury regions. Hartford HealthCare and beyond. HHCRN provides diversified Before joining Hartford Health Care Independence rehabilitation services, including neurological, orthopedic, at Home, Mosher was regional sales manager for the oncology, vestibular, hand therapy, athletic training, sports New England offices of Life Choice Hospice. She was medicine and outpatient prevention and wellness. More than also program director for the Advanced Wound Center 500 rehabilitation staff members work across the network. of Johnson Memorial Medical Center and director of operations and sales for New England Home Care Inc., among numerous other leadership positions. Her career achievements include developing a private duty company Help Wanted that grew from 15 to 300 employees and expanding its client base from 60 to 700. Hartford HealthCare at Home and Hartford HealthCare Mosher holds a Bachelor of Science degree in Independence at Home are growing quickly and are gerontology from Cornell University. She is involved with looking to keep up with demand. There are a variety of the Alzheimer’s Association of CT and the National Private openings in both divisions across the entire Hartford Duty Association; is a co-founder of CARE – CT Association HealthCare service area. Open positions include: of Resources for Elders; and has been a member of the skilled-nursing, hospice, rehabilitation, social work Gerontological Society of America since 1991. and personal care aides. If you or someone you know A Glastonbury resident, Mosher is an avid polo may be interested in learning more, contact Ramona enthusiast and enjoys extreme sports such as rock Murphy at [email protected] climbing, zip lining and bobsledding.

HHC Cancer Institute’s Dr. Salner Wins Journalism Award

Congratulations to Andrew Salner, M.D., medical director of the Hartford HealthCare Cancer Institute at Hartford Hospital, who received the 2014 Special Recognition Award/Global Lung Cancer Coalition Journalism Award. Dr. Salner was recognized along with Andrea McKee, M.D. chair of Radiation Oncology at Lahey Hospital & Medical Center, for work in bringing awareness to lung- cancer screening in the U.S. They were honored for their opinion piece published in the New York Times, “A Cancer Battle We Can Win.” Salner is concluding a two-year study designed to answer the question: “Can we implement lung-cancer L-R Dr. Andrea McKee, director of Radiation Oncology, Lahey screening for high-risk subjects that will find lung cancer Clinic, Burlington MA and director of the Lahey lung cancer at an earlier, more treatable stage?” This study is the first screening program; Carolyn R. Aldigé, board member, Global of its kind conducted in all HHC regions. Read Salner’s Lung Cancer Coalition; and Dr. Andrew Salner. winning article at http://nyti.ms/1LylkWS. 6 Around HHC: ERRACE 2015

On July 11, the vision behind “Connect to Healthier” came The annual event has become a rallying cry, a chance to to life outside the Hartford HealthCare Cancer Institute inspire the community to be active and health conscious. in Avon as more than 1,000 people joined forces for the Every year, ERRACE brings together expertise from every seventh annual ERRACE (Everyone Run/Ride Against aspect of health care and challenges participants with a 25-, Cancer Everyday). 50-, or 100-mile road bike ride, a 15-mile mountain bike ride The event started when Allyson Caputo, wife of Hartford and a 5 km run/walk. Hospital orthopedic surgeon Dr. Andrew Caputo, was Funds from ERRACE 2015 will be split between the diagnosed with cancer. Together, the Caputos set out to fight Hartford HealthCare Cancer Institute and the LIVESTRONG Allyson’s cancer every step of the way. They launched the Foundation. To learn more, visit www.errace.org. ERRACE organization to raise awareness, as well as money Photo credit: Photos courtesy of Seshu Photography, for cancer research. Allyson Caputo passed away in 2012 http://seshuphotography.com after a long and courageous battle with cancer, but her legacy lives on in the many lives she touched.

7 Connect to History

Possessing a sharp eye and a love of history, Lowell Joerg, 86, of Stockton, Calif. was browsing in an antique shop on the West Coast and stumbled across this 1910 postcard of Backus Hospital. After doing a little research, he decided to forward the card to Backus, along with a nice letter. In it, he talks about the importance of heritage and describes his act of sending the postcard as a “redistribution of happiness.” He added The Medicare health insurance program for seniors celebrated its that he and his wife had a bet that if the hospital responded 50th anniversary at the end of July. Aetna was an administrator of to him, he would buy her lunch. East Region President Dave the health insurance program for seniors when it was launched and Whitehead did reply, thanking him for his kindness. Whitehead issued the first-in-the-nation Medicare benefit payment to Hartford was sure to include a gift certificate for Joerg and his wife to go Hospital on July 9, 1966. The $331.71 payment covered the majority out to lunch at a Panera Bread restaurant near their home. He of inpatient hospital costs for 68-year-old Mary B. Augustus of also reimbursed Joerg for the $8 cost of the antique photo plus the Hartford, a surgery patient. Hartford’s place in Medicare history was postage to send it to Backus. A true long-distance connection. mentioned in The Washington Post on July 31, 2015.

Hartford HealthCare By The Numbers *Year-end FY 2014 numbers 7,149 191 Total number of babies delivered Pairs of twins delivered at maternity units across Hartford across HHC in 2013-14 HealthCare in 2013-14

Sets of triplets 2,852 delivered in 2013-14 Total number of babies delivered by Caesarian Section at HHC maternity units in 2013-14 4

Network News is a monthly publication produced by Hartford HealthCare. Please send story ideas to [email protected]. We will make every effort to consider your story idea, but due to space constraints, editing may be necessary.

8 Do you know someone with an extraordinary story? E-mail us at [email protected] and tell us more. Network News will Spotlight periodically profile employees who do interesting things at or outside of work.

Ernie Voelkl:

A life turned around by helping others Ernie Voelkl Ernie Voelkl still remembers the day he decided he did not mentors young people who struggle with the want to live as an addict anymore. He was sitting outside same issues he did in the Rushford building in Meriden, bracing himself for what his younger years. would be his first step to recovery — seeking treatment. “I had been using drugs and alcohol since I was 14,” said Voelkl, now 47. “I was always getting into trouble, and I realized at that moment that if I died, really the only one manager for Child on the planet who would care would be my mother.” and Adolescent Services In the nine years since that day, Voelkl has turned his at Rushford, said Voelkl life around. He is holding down two jobs, one as a truck regularly goes far beyond his job driver, the other at Rushford. He is happily married with description as a residential treatment assistant. At Rush- three wonderful children. And he is highly respected and ford at Stonegate, Voelkl oversees a staff of volunteers who well-loved in the Rushford community for the mentoring lead 12-Step meetings, and he regularly leads the meeting work he does with adolescent boys who are struggling with on Saturdays. the same issues that he struggled with for so many years. “What Ernie does is truly remarkable,” Ferrante said. “It “I know how to connect with these kids in ways that a seems like every time I see Ernie, he is telling me a story lot of people can’t, because I’ve lived what they’re going of a former client who has just enrolled in college, found through,” said Voelkl, who credits his happiness to the a good job or just received a coin for a sober milestone in New Life Church in Meriden, which paved the way for his the room. Ernie is the proof that recovery never stops, and sobriety and opened his eyes to the possibilities that life neither do we.” has to offer. The best part about discovering a meaningful Voelkl’s work with teenage boys ages 13 to 17 is some- spiritual connection, he said, is the way it compels him to thing he commits to 24 hours a day, seven days a week. give back to others. He routinely takes them on trips to car shows and other “I know that I have been blessed a thousand times over, events to show them the rewards of living sober. In the so it makes me want to do something that will have the process, he helps guide and coordinate their progress in same impact for others,” he said. “That’s a message I share the 12-Step Program. with the kids every time I see them: no matter what you’ve “They look at me like I’m a big success story sometimes done, no matter how bad you think you are, you can be and I tell them, hey, you guys are the real heroes. You’re forgiven.” here, staying sober! At their age, I was nowhere close to Christopher Ferrante, who supervises Voelkl as program being as strong as they are,” he said.

Special Event Walk to Wellness: The 4-1-1 on Your Eyes Tuesday, September 1, 8:30 to 9:30 a.m. Westfarms Mall, Hartford HealthCare Wellness Lounge, Lower Level, near Nordstrom

Hear from Dr. Geoffrey Emerick and take a group walk around the mall while learning the 4-1-1 on your eyes. Dr. Emerick specializes in the medical and surgical treatment of glaucoma, cataract and diseases of the anterior segment of the eye. Join us for a complimentary breakfast by California Pizza Kitchen following the walk. 9 Hand Hygiene Update From the Office of Compliance, Audit & Privacy (OCAP): HHC is on a journey toward hand-hygiene compliance. Our goal is 90 percent compliance at each hospital. Test Your Compliance IQ Check out our scores for the month of July: The Hartford HealthCare Code of Conduct, along with our mission, vision and values, provides excellent guidance for promoting ethical, honest and lawful % work practices. 86 For most of us, “the Code,” as we like to call it, is something we look at once a year during annual % % 98 92 required training. However, we should make the Code a bigger part of our everyday. Did you know a copy of the Code may be accessed online? Visit https://hartfordhealthcare.org/about-hartford- MidState

% healthcare/the-office-of-compliance-audit-and-privacy for

CC O 95 H the latest information.

Windham HH Now, let’s test your compliance IQ: % 92 True or false: You should discuss the Code with HHC contractors and suppliers. See page 12 for the answer. % 94 Backus

Making a Difference Together … by Living Our Values AWARD

Every day, teams across Hartford HealthCare Connect to Healthier by working together to improve patient care.

The annual Making a Difference Together Award recognizes this vital cross-system collaboration.

The next Making a Difference Award will be presented in December.

Learn more and nominate your favorite cross-organizational team: https://myhhc.hhchealth.org/humanResources/lod/SitePages/Recognition.aspx

Deadline: September 25, 2015

10 the Checkup A monthly digest of important projects and initiatives that are transforming Hartford HealthCare so we can transform the future of healthcare in our region.

In this special question-and-answer edition of The Checkup, we present some of the top issues discussed at Leadership Forums held during July in the Central, East and Hartford regions. Elliot Joseph, president and chief executive officer; and Jeffrey Flaks, executive vice president and chief operating officer, answered questions about changes in healthcare — nationally and at Hartford HealthCare.

Here is a summary:

Q: As we centralize and standardize so much that having more patients simply means we across HHC, do we risk losing some of the lose more money. Plus, there’s new legislation awareness of our unique local identities? bringing costly regulations and property taxes to our system. We all need to help our elected A: We are working hard to create one customer officials see that Hartford HealthCare is an experience no matter where patients enter our economic engine — we spur development, system — at a hospital, family health center we provide and create good jobs, and we help or anywhere else. We know that reducing make a better quality of life wherever we are. variation will lead to convenience, a better patient experience and higher quality. Right Q: Can we expect additional layoffs? now, we’re experiencing the growing pains of building an integrated system. Everyone is A: We went through a painstaking process to feeling some loss of control — that’s normal. try to be as humanistic as possible in our job We’re purposefully swinging the pendulum reductions. And we’re making every effort to toward more centralization; it will swing back. make sure we can avoid additional layoffs. The work now is to create all of the systems But we have to candid: We don’t control the and platforms to integrate. environment. Economic conditions could change. We know this much: As things stand, Q: Why is there so much focus on there are no job cuts on the horizon. We’re in a cutting costs? position of strength and performing well as a system — meeting and exceeding our targets. A: We all know healthcare needs to be more We hope our efforts to become more efficient, affordable. Everyone wants to pay less for integrate and standardize to reduce duplication healthcare — and increasingly they are paying and grow our system will keep us on sound less. So our challenge is to become more cost- financial footing. efficient. It takes a constant focus. Q: What’s the overall view of where we are? Q: You’ve said that our lawmakers don’t understand or respect what we do and A: All of your hard work is getting results. keep cutting our funding. What can we do Just look at our successes — hand hygiene about that? compliance is among the best nationally, with a 27 percent reduction in hospital-acquired A: We need to work harder at better informing infections — that’s no coincidence. Catheter- our elected officials. As it stands, legislators associated urinary tract infections have are not helping the situation. We are facing decreased. Our serious safety events have been a cumulative five-year Medicaid reduction of cut in half. We are making care more seamless, $88 million. Although the number of Medicaid and strategic partnerships are occurring. All of patients is increasing, we only get paid 51 cents this takes all of us working together. Thank you. for every dollar we spend for patients who get care through Medicaid. Common sense shows

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TechTips We hope you find TechTips useful. If you have suggestions for By Joseph Venturelli future articles, please email your ideas to [email protected]. Vice President/Chief Technology Officer Using filters to find emails in Outlook

Welcome to the August installment of ITS TechTips! In this 5. On the text box, type the last name of the person you issue of TechTips, we’ll show you how to use filters in Out- are looking for or use the address book button to use it look Web 2010 to quickly find emails from a specific. to facilitate your search.

1. Log in to your Outlook Web Mail. • On your Internet browser, to go https://mail.hhchealth.org. • Select the hospital you work for, enter your user name and password. Press log on.

6. Select the person you are searching for.

7. You will now see the person’s name on the From option on the dropdown Filter menu. Click Apply on the bottom of the menu. 8. You will now see all the emails sent to you by the person you selected. 9. You can save this search for future use using the folder icon with a plus sign (+) and a star. 10. You can clear the filter by clicking on the filter icon that has a red X next to it.

2. Click on the Filter option dropdown.

3. Click on the From option.

4. Enter the name of the person to filter accordingly.

OCAP answer: True. The Code is a resource for the entire HHC community including our business partners.

12 HealthyU Tools and Tips to Help You Connect to Healthier As we create a culture of wellness at Hartford HealthCare, we will provide information and programs to help employees tackle lifestyle changes that can help you be healthier. Let’s start with stress management.

This month’s Healthy U tip comes from the Central Scheduling team, whose offices are on the sixth floor of Try this Mini Mental Break the Curtis Building in Newington. Here, they explain how the team “Connects to Healthier”: Desk Shoulder Opener So much of our day is spent sitting at our desks, Scoot your chair out of the way and stand a working on computers. To reduce fatigue, increase few feet from your desk so just your hands can blood circulation and “have fun at work” Central touch the surface. Drop your head between your Scheduling staff members, led by Anna Domanski arms to achieve a good shoulder stretch. This and Victoria Cruz, participate in gentle stretching will counteract the hunching that inevitably exercises for five minutes during afternoon break. happens when sitting at a desk and typing, Team members agree that they feel more engaged while also getting your shoulders back into and energized after participation. proper alignment.

Forward Fold Stand up and fold your body forward, with soft knees and let gravity take over. Pretend you are trying to touch your toes, but don’t worry about reaching them. Hold for at least 20 seconds and sway side to side if it feels good. By letting your arms and head hang, your neck and shoulders will decompress from all that computer typing. Plus, reversing the blood flow will give you a boost of energy for the rest of your work day.

—Carrie Lukens, PhD, a clinical psychologist at the Center for Metabolic Health at HOCC.

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