Chapter 6 An Analysis on the Utilisation of Health Information Technology to Support Clinical Operation of Chinese Medicine...... 123 Catherine Han-Lin, Deakin University, Melbourne, Australia Angela Wei Hong Yang, RMIT University, Australia Siddhi Pittayachawan, RMIT University, Australia Nilmini Wickramasinghe, Deakin University, Melbourne, Australia & Epworth HealthCare, Australia

Chapter 7 A New Approach of an Intelligent E-Learning System Based on Learners’ Skill Level and Learners’ Success Rate...... 144 Hafidi Mohamed, University of Badji Mokhtar, Algeria Mahnane Lamia, University of Badji Mokhtar, Algeria

Chapter 8 Computational and Cognitive Approaches to Narratology From the Perspective of Narrative Generation...... 156 Takashi Ogata, Iwate Prefectural University, Japan

Chapter 9 Fuzzy Social Network Modeling for Influencing Consumer Behavior...... 230 Ronald R. Yager, Iona College, USA Rachel L. Yager, Metropolitan College of New York, USA

Chapter 10 Cognitive Informatics and Computational Intelligence: From Information Revolution to Intelligence Revolution...... 278 Yingxu Wang, University of Calgary, Canada Edmund T. Rolls, Oxford Centre for Computational Neuroscience, UK & University of Warwick, UK Newton Howard, Massachusetts Institute of Technology, USA Victor Raskin, Purdue University, USA Witold Kinsner, University of Manitoba, Canada Fionn Murtagh, University of Derby, UK, & Goldsmiths, University of London, UK Virendrakumar C. Bhavsar, University of New Brunswick, Canada Shushma Patel, London South Bank University, UK Dilip Patel, London South Bank University, UK Duane F. Shell, University of Nebraska-Lincoln, USA

Section 2 Development and Design Methodologies

Chapter 11 For an Intelligent E-Learning: A Managerial Model Suggestion for Artificial Intelligence Supported E-Learning Content Flow...... 297 Utku Kose, Usak University, Turkey

Chapter 12 Is Modeling a Treatment for the Weakness of Software Engineering?...... 310 Janis Osis, Riga Technical University, Latvia Erika Asnina, Riga Technical University, Latvia

Chapter 13 Intelligent Educational Support System...... 328 Duygu Mutlu-Bayraktar, Istanbul University, Turkey

Chapter 14 A Framework of Statistical and Visualization Techniques for Missing Data Analysis in Software Cost Estimation...... 345 Lefteris Angelis, Aristotle University of Thessaloniki, Greece Nikolaos Mittas, Aristotle University of Thessaloniki, Greece Panagiota Chatzipetrou, Aristotle University of Thessaloniki, Greece

Chapter 15 Global Knowledge Networking (GKN) With Utilizing of Digital Libraries: A Proposed Model...... 373 Azadeh Heidari, Islamic Azad University, Iran Leila Nemati-Anaraki, Islamic Azad University, Iran

Chapter 16 A Soft Computing Approach to Customer Segmentation...... 396 Abdulkadir Hiziroglu, Yildirim Beyazit University, Turkey

Chapter 17 Reverse Engineering of Object-Oriented Code: An ADM Approach...... 424 Liliana Favre, Universidad Nacional del Centro de la Provincia de Buenos Aires, Argentina & Comisión de Investigaciones Científicas de la Provincia de Buenos Aires, Argentina Liliana Martinez, Universidad Nacional del Centro de la Provincia de Buenos Aires, Argentina Claudia Pereira, Universidad Nacional del Centro de la Provincia de Buenos Aires, Argentina

Chapter 18 A Proposed Pragmatic Software Development Process Model...... 448 Sanjay Misra, Covenant University, Nigeria M. Omorodion, Federal University of Technology – Minna, Nigeria Amit Mishra, Federal University of Technology – Minna, Nigeria Luis Fernandez, University of Alcala de Henares, Spain

Chapter 19 Quality-Driven Database System Development Within MDA Approach...... 463 Iwona Dubielewicz, Wrocław University of Technology, Poland Bogumila Hnatkowska, Wrocław University of Technology, Poland Zbigniew Huzar, Wrocław University of Technology, Poland Lech Tuzinkiewicz, Wrocław University of Technology, Poland

Chapter 20 An Integrated Grey Relations Analysis and VIKOR Method for Multi Criteria Decision Making Under Fuzzy Environment: Supplier Selection Case...... 498 Ihsan Hakan Selvi, Sakarya University, Turkey Orhan Torkul, Sakarya University, Turkey Ismail Hakki Cedimoglu, Sakarya University, Turkey

Chapter 21 Supporting Physicians in the Detection of the Interactions between Treatments of Co-Morbid Patients...... 522 Luca Piovesan, Università degli Studi di Torino, Italy Gianpaolo Molino, Azienda Ospedaliera San Giovanni Battista, Italy Paolo Terenziani, Università del Piemonte Orientale “Amedeo Avogadro”, Italy

Chapter 22 Developing Secure Software Using UML Patterns...... 551 Holger Schmidt, TÜV Informationstechnik GmbH, Germany Denis Hatebur, University Duisburg-Essen, Germany, & ITESYS Institut für Technische Systeme GmbH, Germany Maritta Heisel, University Duisburg-Essen, Germany

Volume II

Chapter 23 Development of the System for Authoring Three-Dimensional Learning Applications for Use in E-Learning Environment...... 593 Julia Igorevna Evseeva, Penza State University, Russia Alexander Bozhday, Penza State University, Russia Alexei Anatolievich Gudkov, Penza State University, Russia

Chapter 24 Modeling Gender Based Customer Preferences of Information Search Channels...... 622 Gaurav Khatwani, Indian Institute of Management Rohtak, India Praveen Ranjan Srivastava, Indian Institute of Management Rohtak, India

Chapter 25 A Combined Fuzzy Method for Evaluating Criteria in Enterprise Resource Planning Implementation...... 639 Hodjat Hamidi, K. N. Toosi University of Technology, Iran

Chapter 26 Optimizing Student Engagement in Online Learning Environments: Intuitionistic Fuzzy Logic in Student Modeling...... 671 Mukta Goyal, Jaypee Institute of Information Technology, India Rajalakshmi Krishnamurthy, Jaypee Institute of Information Technology, India

Chapter 27 Fuzzy Structural Models and Based Applications in Digital Marketplace...... 703 Anil Kumar, ABV-Indian Institute of Information Technology and Management, India Manoj Kumar Dash, ABV-Indian Institute of Information Technology and Management, India

Chapter 28 Design of Intelligent Transportation System Supported by New Generation Wireless Communication Technology...... 715 Wenli Yang, Research Institute of Highway Ministry of Transport, China Xiaojing Wang, Research Institute of Highway Ministry of Transport, China Xianghui Song, Research Institute of Highway Ministry of Transport, China Yun Yang, Research Institute of Highway Ministry of Transport, China Srikanta Patnaik, Siksha ‘O’ Anusandhan University, India

Chapter 29 Design of the E-Systems for Training and Researching With Tools of Cloud Services-Based Stereo and 3D Content...... 733 Javad Avetisyan, Multimedia Technologies Ltd, Russia Alexander Bozhday, Penza State University, Russia Natalia Novikova, Russian State University of Tourism and Service, Russia Jana Kochetkova, Russian State University of Tourism and Service, Russia

Chapter 30 From Learning Management System to Internet-Based Research in Mathematics Education...... 746 Tianxing Cai, Lamar University, USA

Chapter 31 Moth-Flame Optimization Algorithm Based Multilevel Thresholding for Image Segmentation...... 771 Abdul Kayom Md Khairuzzaman, National Institute of Technology Silchar, India Saurabh Chaudhury, National Institute of Technology Silchar, India

Chapter 32 Development and Evaluation of Intelligent Agent- Based Teaching Assistant in E-Learning Portals...... 798 Saeed Rouhani, University of Tehran, Iran Seyed Vahid Mirhosseini, Mehralborz University of Tehran, Iran

Chapter 33 Multifaceted Applications of Data Mining, Business Intelligence, and Knowledge Management..... 810 Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand

Chapter 34 Modeling and Performance Enhancement of Low-Frequency Energy Harvesters...... 826 Abdessattar Abdelkefi, New Mexico State University, USA

Chapter 35 Position and Tilt Control of Two-Wheeled Robot (TWR): A Neuro-Fuzzy Approach...... 863 Ashwani Kharola, Graphic Era University, India Pravin Patil, Graphic Era University, India

Chapter 36 Design Principles for an Intelligent-Augmented-Reality-Based M-Learning Application to Improve Engineering Students’ English Language Skills...... 881 Derya Bozdogan, TED University, Turkey Buket Kasap, Ankara University, Turkey Utku Kose, Usak University, Turkey

Section 3 Tools and Technologies

Chapter 37 Agent-Based Distributed Intelligent Tutoring System Using Case-Based Reasoning...... 901 Shweta, Banasthali University, India Praveen Dhyani, Banasthali University, India O. P. Rishi, University of Kota, India

Chapter 38 B-School Selection by Fuzzy TOPSIS and AHP...... 929 Vivek Agrawal, GLA University, India Vikas Tripathi, GLA University, India Nitin Seth, Indian Institute of Foreign Trade, India

Chapter 39 Use of Data Reduction Process to Bankruptcy Prediction: Evidence From an Emerging Market...... 956 Morteza Shafiee Sardasht, Islamic Azad University, Mashhad Branch, Iran Saeed Saheb, Islamic Azad University, Mashhad Branch, Iran

Chapter 40 A Classification Framework on Opinion Mining for Effective Recommendation Systems...... 980 Mahima Goyal, Ambedkar Institute of Advanced Communication Technologies and Research, India Vishal Bhatnagar, Ambedkar Institute of Advanced Communication Technologies and Research, India

Chapter 41 iTrade: A Mobile Data-Driven Stock Trading System With Concept Drift Adaptation...... 995 Yong Hu, Guangdong University of Foreign Studies, China & Sun Yat-sen University, China Xiangzhou Zhang, Sun Yat-sen University, China Bin Feng, Guangdong University of Foreign Studies, China Kang Xie, Sun Yat-sen University, China Mei Liu, University of Kansas Medical Center, USA

Chapter 42 An Efficient Diagnosis System for Detection of Liver Disease Using a Novel Integrated Method Based on Principal Component Analysis and K-Nearest Neighbor (PCA-KNN)...... 1015 Aman Singh, Lovely Professional University, India Babita Pandey, Lovely Professional University, India

Chapter 43 A Novel Hybrid Model Using RBF and PSO for Net Asset Value Prediction...... 1031 C. M. Anish, Guru Ghasidas Vishwavidyalaya, India Babita Majhi, Guru Ghasidas Vishwavidyalaya, India Ritanjali Majhi, NIT Warangal, India

Chapter 44 A Fuzzy ANP Based Weighted RFM Model for Customer Segmentation in Auto Insurance Sector...... 1050 Ahad Zare Ravasan, Allameh Tabataba’i University, Iran Taha Mansouri, Allameh Tabataba’i University, Iran

Chapter 45 A Fuzzy TOPSIS+Worst-Case Model for Personnel Evaluation Using Information Culture Criteria...... 1068 Rasim M. Alguliyev, Azerbaijan National Academy of Sciences, Azerbaijan Ramiz M. Aliguliyev, Azerbaijan National Academy of Sciences, Azerbaijan Rasmiyya S. Mahmudova, Azerbaijan National Academy of Sciences, Azerbaijan

Chapter 46 An Integrated Fuzzy VIKOR Method for Performance Management in Healthcare...... 1100 Ehsan Shekarian, University of Malaya, Malaysia Salwa Hanim Abdul-Rashid, University of Malaya, Malaysia Ezutah Udoncy Olugu, UCSI University, Malaysia

Chapter 47 Using DEMATEL-Based ANP Model to Measure the Successful Factors of E-Commerce...... 1122 Chia-Huei Wu, Minghsin University of Science Technology, Taiwan Sang-Bing Tsai, University of Electronic Science and Technology of China, China & Civil Aviation University of China, China & Foshan University, China

Chapter 48 Applications of Hybrid Intelligent Systems in Adaptive Communication...... 1139 Atta ur Rahman, University of Dammam, Saudi Arabia

Volume III

Chapter 49 Construct a Multi Criteria Decision Making Tool: DEMATEL and MMDE Methods...... 1174 Chun-An Chen, Chung Hua University, Taiwan

Chapter 50 Some Generalized Intuitionistic Fuzzy Geometric Aggregation Operators With Applications in Multi-Criteria Decision Making Process...... 1190 Bhagawati Prasad Joshi, Seemant Institute of Technology, India

Chapter 51 Applying an Electromagnetism-Like Algorithm for Solving the Manufacturing Cell Design Problem...... 1212 Jose M. Lanza-Gutierrez, Universidad Politecnica de Madrid, Spain Ricardo Soto, Pontificia Universidad Católica de Valparaíso, Chile Broderick Crawford, Pontificia Universidad Católica de Valparaíso, Chile Juan A. Gomez-Pulido, University of Extremadura, Spain Nicolas Fernandez, Pontificia Universidad Católica de Valparaíso, Chile Carlos Castillo, Pontificia Universidad Católica de Valparaíso, Chile

Chapter 52 Automated Generation of Course Improvement Plans Using Expert System...... 1232 Muhammad Hasan Imam, Umm Al-Qura University, Saudi Arabia Imran Ali Tasadduq, Umm Al-Qura University, Saudi Arabia Abdul-Rahim Ahmad, Prince Sultan University, Saudi Arabia Fahd Aldosari, Umm Al-Qura University, Saudi Arabia Haris Khan, Binary Vibes, Pakistan

Chapter 53 Using Fuzzy Control Methods for Increasing the Energy Efficiency of Buildings...... 1244 Vassiliki Mpelogianni, University of Patras, Greece Peter Groumpos, University of Patras, Greece

Section 4 Utilization and Applications

Chapter 54 Wiki for Agility...... 1267 Pankaj Kamthan, Concordia University, Canada

Chapter 55 On Design and Development of QLIFEX: An Expert System for Social Area...... 1287 Irena Atanasova, South-West University “Neofit Rilski”, Bulgaria & University of Pardubice, Czech Republic

Chapter 56 An Example Application of an Artificial Intelligence-Supported Blended Learning Education Program in Computer Engineering...... 1304 Tuncay Yigit, Suleyman Demirel University, Turkey Arif Koyun, Suleyman Demirel University, Turkey Asim Sinan Yuksel, Suleyman Demirel University, Turkey Ibrahim Arda Cankaya, Suleyman Demirel University, Turkey Utku Kose, Usak University, Turkey

Chapter 57 Object-Oriented Cognitive Complexity Measures: An Analysis...... 1324 Sanjay Misra, Covenant University, Nigeria Adewole Adewumi, Covenant University, Nigeria

Chapter 58 On the Intersection of Artificial Intelligence and Distance Education...... 1348 Utku Kose, Usak University, Turkey

Chapter 59 Intelligent Control of Vehicles’ Number Plates on Toll Gates in Developing Nations...... 1361 Tawanda Mushiri, University of Johannesburg, South Africa Charles Mbohwa, University of Johannesburg, South Africa Simbarashe Sarupinda, CUT, Zimbabwe

Chapter 60 Expert Systems in Distance Education...... 1410 Duygu Mutlu-Bayraktar, Istanbul University, Turkey Esad Esgin, Marmara University, Turkey

Chapter 61 Designing a Compact Wireless Network Based Device-Free Passive Localisation System for Indoor Environments...... 1424 Philip Vance, University of Ulster, UK Girijesh Prasad, University of Ulster, UK Jim Harkin, University of Ulster, UK Kevin Curran, University of Ulster, UK

Chapter 62 Observing Customer Segment Stability Using Soft Computing Techniques and Markov Chains Within Data Mining Framework...... 1440 Abdulkadir Hiziroglu, Yıldırım Beyazıt University, Turkey

Chapter 63 A New Perspective on RFM Analysis...... 1458 Mohammad Hasan Aghdaie, Shomal University, Iran Parham Fami Tafreshi, Shomal University, Iran

Chapter 64 A Sequential Probabilistic System for Bankruptcy Data Classification...... 1478 Salim Lahmiri, ESCA, Morocco Stéphane Gagnon, Université du Québec en Outaouais, Canada

Chapter 65 Using a Knapsack Model to Optimize Continuous Building of a Hybrid Intelligent Tutoring System: Application to Information Technology Professionals...... 1488 Maha Khemaja, University of Sousse, Tunisia

Chapter 66 Utilization of Classification Techniques for the Determination of Liquefaction Susceptibility of Soils...... 1507 J. Jagan, VIT University, India Prabhakar Gundlapalli, Nuclear Power Corporation of India Limited, India Pijush Samui, VIT University, India

Chapter 67 A Differential Evolution Based Multiclass Vehicle Detector and Classifier for Urban Environments...... 1544 Deepak Dawar, Miami University, USA Simone A. Ludwig, North Dakota State University, USA

Chapter 68 Towards an Automated Model to Evaluate Collaboration Through Non-Verbal Interaction in Collaborative Virtual Environments...... 1570 Luis Casillas, University of Guadalajara, Mexico Adriana Peña, University of Guadalajara, Mexico Alfredo Gutierrez, University of Guadalajara, Mexico

Chapter 69 Detecting Cognitive Distraction Using Random Forest by Considering Eye Movement Type...... 1587 Hiroaki Koma, Tokyo University of Science, Japan Taku Harada, Tokyo University of Science, Japan Akira Yoshizawa, Denso IT Laboratory, Inc., Japan Hirotoshi Iwasaki, Denso IT Laboratory, Inc., Japan

Chapter 70 Simulation and Modeling: Design of a Fuzzy Logic Based Hydraulic Turbine Governing System...... 1600 Tawanda Mushiri, University of Johannesburg, South Africa Charles Mbohwa, University of Johannesburg, South Africa

Chapter 71 Using Hybrid Classifiers to Conduct Intangible Assets Evaluation...... 1633 Yu-Hsin Lu, Feng Chia University, Taiwan Yu-Cheng Lin, National Chi Nan University, Taiwan

Chapter 72 High Order Time Series Forecasting Using Fuzzy Discretization...... 1655 Mahua Bose, University of Kalyani, India Kalyani Mali, University of Kalyani, India

Chapter 73 Pedagogical Agent Gestures to Improve Learner Comprehension of Abstract Concepts in Hints.... 1675 Igor Martins, Universidade do Vale do Rio dos Sinos (UNISINOS), Brazil Felipe de Morais, Universidade do Vale do Rio dos Sinos (UNISINOS), Brazil Bruno Schaab, Universidade do Vale do Rio dos Sinos (UNISINOS), Brazil Patricia Jaques, Universidade do Vale do Rio dos Sinos (UNISINOS), Brazil

Chapter 74 Application of DEMATEL and MMDE for Analyzing Key Influencing Factors Relevant to Selection of Supply Chain Coordination Schemes...... 1688 Pradeep Kumar Behera, National Institute of Technology, Agartala, India Kampan Mukherjee, Indian Institute of Management, Kashipur, India

Chapter 75 A Semantic Approach for Multi-Agent System Design...... 1711 Rosario Girardi, Federal University of Maranhão, Brazil Adriana Leite, Federal University of Maranhão, Brazil

Chapter 76 Intelligent Transportation Systems: The State of the Art in Railways...... 1740 Sundaravalli Narayanaswami, Indian Institute of Management, India

Volume IV

Chapter 77 Long-Term and Short-Term Traffic Forecasting Using Holt-Winters Method: A Comparability Approach With Comparable Data in Multiple Seasons...... 1758 Aditya R. Raikwar, Kashibai Navale College of Engineering, India Rahul R. Sadawarte, Kashibai Navale College of Engineering, India Rishikesh G. More, Kashibai Navale College of Engineering, India Rutuja S. Gunjal, Kashibai Navale College of Engineering, India Parikshit N. Mahalle, Kashibai Navale College of Engineering, India Poonam N. Railkar, Kashibai Navale College of Engineering, India

Chapter 78 An Efficient Time Series Forecasting Method Exploiting Fuzziness and Turbulences in Data...... 1773 Prateek Pandey, Jaypee University of Engineering and Technology, India Shishir Kumar, Jaypee University of Engineering and Technology, India Sandeep Shrivastava, Jaypee University of Engineering and Technology, India

Chapter 79 A Novel Approach to Segmentation Using Customer Locations Data and Intelligent Techniques...... 1792 Başar Öztayşi, Istanbul Technical University, Turkey Ugur Gokdere, Blesh Incorporated, Turkey Esra Nur Simsek, Blesh Incorporated, Turkey Ceren Salkin Oner, Istanbul Technical University, Turkey

Section 5 Organizational and Social Implications

Chapter 80 Credit Risk Evaluation Based on Text Analysis...... 1812 Shuxia Wang, Beijing Institute of Petrochemical Technology, China Yuwei Qi, Peking University, China Bin Fu, Peking University, China Hongzhi Liu, Peking University, China

Chapter 81 Diagnosis of Liver Disease by Using Least Squares Support Vector Machine Approach...... 1824 Aman Singh, Lovely Professional University, India Babita Pandey, Lovely Professional University, India

Chapter 82 Default Probability Prediction of Credit Applicants Using a New Fuzzy KNN Method With Optimal Weights...... 1838 Abbas Keramati, University of Tehran, Iran Niloofar Yousefi, University of Central Florida, USA Amin Omidvar, Amirkabir University of Technology, Iran

Chapter 83 Assessing Organizational Readiness for Implementing ERP System Using Fuzzy Expert System Approach...... 1875 Amir Beirami Hajilari, Payame Noor University of Tabriz, Iran & Islamic Azad University - Tabriz, Iran Mahsa Ghadaksaz, Islamic Azad University - Tabriz, Iran Gholamreza Soltani Fasghandis, Federowsi University of Mashhad, Iran

Chapter 84 Data-Driven Customer Centricity: CRM Predictive Analytics...... 1895 Othman Boujena, Neoma Business School, France Kristof Coussement, IESEG School of Management, France Koen W. de Bock, IESEG School of Management, France

Chapter 85 Polish Firms’ Innovation Capability for Competitiveness via Information Technologies and Social Media Implementation...... 1913 Androniki Kavoura, Technological Educational Institute of Athens, Greece Leszek Koziol, Malopolska School of Economics in Tarnów, Poland

Chapter 86 End User Perspective of E-Learning Using LMS-Like Systems...... 1936 Robert Costello, Newcastle College, UK

Chapter 87 Resolving the Paradox of Overconfident Students With Intelligent Methods...... 1971 Denis Smolin, American University in Bosnia and Herzegovina, Bosnia Sergey Butakov, Concordia University, Canada

Section 6 Managerial Impact

Chapter 88 Decision-Making Support Systems in Quality Management of Higher Education Institutions: A Selective Review...... 1988 Manuel Mora, Autonomous University of Aguascalientes, Mexico Fen Wang, Central Washington University, USA Jorge Marx Gómez, University of Oldenburg, Germany Mahesh S. Rainsinghani, Texas Woman’s University, USA Valentyna Savkova Taras Shevchenko, National University of Kyiv, Ukraine

Chapter 89 Mastering Intelligent Decision Support Systems in Enterprise Information Management...... 2013 Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand

Chapter 90 Fuzzy Quantitative and Semi-Qualitative Risk Assessment in Projects...... 2035 Mohamamd Abdolshah, Islamic Azad University – Semnan, Iran

Chapter 91 Artificial Neural Networks and Other AI Applications for Business Management Decision Support...... 2047 Steven Walczak, University of South Florida, USA

Section 7 Critical Issues and Challenges

Chapter 92 Review of Business Intelligence and Intelligent Systems in Healthcare Domain...... 2073 Halil Ibrahim Cebeci, Sakarya University, Turkey Abdulkadir Hiziroglu, Yıldırım Beyazıt University, Turkey

Chapter 93 Application of Artificial Intelligence to Gearbox Fault Diagnosis: A Review...... 2087 Anand Parey, Indian Institute of Technology Indore, India Amandeep Singh Ahuja, Indian Institute of Technology Indore, India

Chapter 94 Investigating the Economic Vulnerability Factors of Emerging Markets After the Global Financial Crisis of 2008 With a Hybrid Multi-Criteria Decision-Making Approach...... 2114 Hasan Dinçer, Istanbul Medipol University, Turkey Ümit Hacıoğlu, Istanbul Medipol University, Turkey

Chapter 95 A Comprehensive Workflow for Enhancing Business Bankruptcy Prediction...... 2135 Rui Sarmento, LIAAD-INESC TEC, Portugal Luís Trigo, LIAAD-INESC TEC, Portugal Liliana Fonseca, University of Porto, Portugal

Chapter 96 Knowledge Discovery and Data Mining Applications in the Healthcare Industry: A Comprehensive Study...... 2161 Iman Barazandeh, Iran University of Science and Technology, Iran & Islamic Azad University, Mahshahr Branch, Iran Mohammad Reza Gholamian, Iran University of Science and Technology, Iran

Chapter 97 A Strategic Approach to Global Financial Crisis in Banking Sector: A Critical Appraisal of Banking Strategies Using Fuzzy ANP and Fuzzy Topsis Methods...... 2183 Hasan Dinçer, Istanbul Medipol University, Turkey Ümit Hacıoğlu, Istanbul Medipol University, Turkey Serhat Yüksel, Istanbul Medipol University, Turkey

Chapter 98 Systematic Literature Review on Empirical Results and Practical Implementations of Healthcare Recommender Systems: Lessons Learned and a Novel Proposal...... 2206 Adekunle Oluseyi Afolabi, University of Eastern Finland, Finland Pekka Toivanen, University of Eastern Finland, Finland Keijo Haataja, University of Eastern Finland, Finland Juha Mykkänen, University of Eastern Finland, Finland

Chapter 99 Survey of Unknown Malware Attack Finding...... 2227 Murugan Sethuraman Sethuraman, Wolkite University, Ethiopia

Section 8 Emerging Trends

Chapter 100 Modeling and Querying Fuzzy Data: Current Approaches and Future Trends...... 2245 Li Yan, Nanjing University of Aeronautics and Astronautics, China Z. M. Ma, Northeastern University, China

Chapter 101 Ideas on the Future of Intelligent Web-Based E-Learning...... 2274 Utku Kose, Usak University, Turkey

Chapter 102 Software Engineering and New Emerging Technologies: The Involvement of Users for Development Applications for Tablets...... 2288 Sergio Ricardo Mazini, University Center Toledo Araçatuba (UNITOLEDO), Brazil

Chapter 103 Modelling and Simulation Perspective in Service Design: Experience in Transport Information Service Development...... 2312 Monica Dragoicea, University Politehnica of Bucharest, Romania Joao Falcao e Cunha, University of Porto, Portugal Monica Viorela Alexandru, National Authority for Scientific Research and Innovation, Romania Denisa Andreea Constantinescu, University of Málaga, Spain

Chapter 104 Need of Intelligent Search in Dynamic Social Network...... 2338 Shailendra Kumar Sonkar, National Institute of Technical Teacher’s Training and Research, India Vishal Bhatnagar, Ambedkar Institute of Advanced Communication Technologies and Research, India Rama Krishna Challa, National Institute of Technical Teacher’s Training and Research, India

Index...... xxviii

Table of Contents