2014

vol.2 Thistle The Magazine of

Staying Ahead of the Game > page 3

Pride in Performance Winners Keep their Customers at Heart > page 6

Gammon Achieves New Levels of Excellence > page 21

Maxim’s Group – Innovating and Delivering Food Excellence Staying Ahead of the Game

While the Group’s overall results for 2013 show that its businesses are generally trading well, our sustained success depends on our ability to evolve and change. We are a dynamic group and we recognize that our markets are changing fast. Each business faces its own challenges and is employing multiple strategies based primarily upon ‘organic growth’, ‘selective acquisitions’, and ‘business re-engineering’ to meet its needs and pursue growth. The common denominator with all our businesses is that they are actively seeking profitable expansion with determination and imagination.

The 2014 Pride in Performance Award winners are businesses which are engaging successful strategies to achieve excellent performances, while also keeping their customers at heart. Arome Bakery, which carried off the Marketing Excellence category award and Grand Prize, is, as we learn in the feature on pages 14-19, one of the many achievements of Maxim’s Group.

Since it was founded almost 60 years ago, Maxim’s, in which Dairy Farm holds a 50% interest, has grown to become ’s leading restaurant and catering company and is now expanding further afield. It has accomplished this by innovating and introducing new cuisine and dining trends, refreshing and redefining older brands, and launching new concepts, while ensuring quality and service excellence. It is a great example of a business which continues to evolve and change to stay ahead of the game.

Ben Keswick Enterprise at Work …MandarinOriental,Munich Painting Captures EnduringSpirit oftheJardine MathesonGroup ‘Showtime’ AgencyDevelopment EnhancesPort Jardine ShippingServices People Maxim’s Group –Innovating andDelivering Food Excellence Feature 26 21 9 2 Farm atDairy

32 14 Pride inPerformance Visits Raise Group’s Profile inMyanmar Staying AheadoftheGame At theCentre One Health inMindProgramme Events Empower Walk UpJardine HouseRaises Record Funds forMINDSET Spirit Stars All Round forMandarinOriental… Environmental Recognition forAstra Palm Achieves NewLevelsGammon ofExcellence Performance Guardian Singapore OpensLargest Health& Million10-YearHongkong LandIssuesUS$400 Notes New Strategic forJEC Partnership Zung Fu Celebrates MomentousMilestones Leadership Student Advocates Oil Plantations Beauty Store … … Customers atHeart Team, OneDream

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20 2 Winners Keep their Wins SaigonCyclo Challenge…

CONTENTS Staying Ahead of the Game

AT THE CENTRE 3

Staying Ahead of the Game

The Jardine Matheson Group’s US$1,502 million, while underlying Citing various examples, Mr Keswick At the Centre overall results for 2013 were earnings per share were 2% higher said that Group companies were all modestly higher than in 2012 in at US$4.09. pursuing individual initiatives to terms of both revenue and profit, grow their businesses. These were and good trading performances In his annual address to senior based primarily upon organic growth, were achieved by a number of its executives following the results’ selective acquisitions, and business businesses. Overall earnings growth, announcement, Managing Director re-engineering. however, was held back as certain Ben Keswick said that while operations suffered in the face of 2013 had not been without its “Each business faces its own difficult markets, while a weaker challenges, overall most of the challenges and has formulated its own rupiah reduced Astra’s contribution Group’s businesses were generally plans and vision in answer to them. in US dollars. trading well and continuing to invest for the future. The Group’s “Yet there is one thing that all these The Group’s revenue for 2013, continued success, however, would growth strategies have in common,” including 100% of revenue from depend on its ability to evolve Mr Keswick told his audience. “Every associates and joint ventures, was and change. business is actively seeking profitable US$61.4 billion, compared with expansion with determination and US$60.5 billion in 2012. Underlying “We need to ask ourselves,” said imagination. And because of this profit before tax for the year of Mr Keswick, “how can we stay I am confident that, as a Group, we US$4,600 million showed a decrease ahead of the game and drive growth shall continue to go from strength of 3%. Underlying profit attributable in rapidly evolving markets?” to strength – and stay ahead of to shareholders was up 3% at the game.”

Group Chairman Visits Seven Cities on Tour

Jardine Matheson Group Chairman a third Politburo member, the Party China business, the Group would one Sir Henry Keswick toured Group Secretary of Chongqing, Sun Zhengcai. day find that it constituted the biggest businesses and had meetings with part of its operations. senior Chinese leaders, government During the meeting with Vice Premier and municipal officials and business Wang Yang, Sir Henry told him that Following his visit, Sir Henry said that partners in seven cities during his Jardines’ gross investment in China he was very pleased to see firsthand annual visit to China. currently stood at US$7 billion with the Group’s thriving business presence 24,000 employees. In turn, Vice in China. During the last five years, the Accompanied by his wife, Lady Tessa Premier Wang said he was confident Group had achieved ‘traction’, and now Keswick, along with Group Deputy that if Jardines continued to grow its was the time to move ahead. Managing Director Adam Keswick, Group Director Lord Sassoon, Sir Henry Keswick meets with China’s Hongkong Land Chief Executive Vice Premier Wang Yang in Y K Pang, and Jardine Matheson (China) the Ziguangge Chairman David Hsu, Sir Henry travelled Hall of the Zhong Nan Hai Chinese to Sanya, Guangzhou, Chengdu, central government Chongqing, Kunming, Shanghai and compound. Beijing. While in Beijing where the group spent five days, Sir Henry was received by Secretary of the CCP Central Commission for Disciplinary Inspection Wang Qishan, and China’s Vice Premier Wang Yang. In Chongqing, he met with Thistle vol.2 2014 Group Participates in China’s ‘Davos’

Jardine Matheson Group Deputy Managing Director Adam Keswick and Jardine Matheson (China) Chairman David Hsu were specially invited to participate in the 14th Annual Conference of Yabuli China Entrepreneurs Forum, an event which brings together China’s leading entrepreneurs in the winter resort of Yabuli, Heilongjiang Province, in what has become known as China’s ‘Davos’.

With minus 30°C temperatures Back far right: Jardine Matheson Group Deputy Managing Director Adam Keswick participating in the panel session on ‘Global Mergers and Acquisitions versus Multinational Enterprises’ at the outside, China’s foremost 14th Annual Conference of Yabuli China Entrepreneurs Forum. businessmen and economists, and for the first time the heads of During the Forum which had as its Multinational Enterprises’, using state-owned enterprises including theme ‘The Determining Effects Jardines’ acquisition of Astra as a Industrial and Commercial Bank of Market Forces – Conception case study, while Mr Hsu spoke at of China and China Investment and Action’, Mr Keswick gave another panel session on ‘Coming to Corporation, convened to discuss a presentation entitled ‘Global the Economic Opening – The Power of China’s economy. Mergers and Acquisitions versus Private Capital’.

Visits Raise Group’s Profile in

Jardine Matheson Group Chairman the Mayor of Yangon and a delegation Sir Henry Keswick and Director Lord of regional ministers. Sassoon have made separate visits to Myanmar where they have held a Lord Sassoon also visited Naypyidaw number of high profile meetings with and Yangon, meeting with Aung San Suu key politicians and business people. Kyi, Chairperson of the National League for Democracy, as well as civil society Accompanied by Lady Keswick, groups such as the 88 Generation, which Jardine Matheson (Singapore) comprises student leaders, and also the Country Chairman Y C Boon and British Ambassador and representatives Jardine Cycle & Carriage (JC&C) Group of key British businesses. Managing Director Alex Newbigging, Sir Henry visited Naypyidaw and Currently the Jardine Matheson Group Yangon. In Naypyidaw, he met has business interests in Myanmar President Thein Sein, Vice President through Jardine Schindler, JC&C, JEC U Nyan Tun, Speaker of the Pyithu and Acleda Bank. Both Sir Henry and Hluttaw (Lower House of Parliament) Lord Sassoon’s visits were met with Thura U Shwe Mann and Minister of encouragement from the highest Commerce U Win Myint. In Yangon, levels of government with regard to Sir Henry hosted a lunch for the the Group’s commitment to long-term Sir Henry Keswick presents a copy of ‘The Thistle Chief Minister of Yangon Region, and The Jade’ to U Hla Myint, Mayor of Yangon. investment in Myanmar. 5

Lord Sassoon Appointment Strengthens Meetings for Lord Long-Standing Ties Powell in Guangzhou At the Centre and Jakarta Jardines has recently deepened MUFG is the parent company of its links with one of its oldest Bank of Tokyo-Mitsubishi with which Matheson & Co. Director Lord Powell relationship banks with the Jardines has a very significant and met with leading officials during visits appointment of Jardine Matheson long-standing relationship, originally to Guangzhou and Jakarta. Group Director Lord Sassoon to with the Yokohama Specie Bank and the new Global Advisory Board going back well over 100 years. While in Guangzhou to address of Mitsubishi UFJ Financial the Jardine Matheson Group’s Group (MUFG). -Pacific Regional Board, Lord Powell met with Guangdong Province Party Secretary and CCP Politburo member Hu Chunhua. The two have met twice before when Mr Hu, who is the youngest member of the Politburo, was Inner Mongolia Party Secretary. In their latest meeting, discussions focused on the Chinese Government’s recently announced economic reform programme, as The new Global Advisory Board of Mitsubishi UFJ Financial Group met for the first time in Tokyo in well as the Group’s businesses December 2013 led by back row, centre, President and Chief Executive Officer Nobuyuki Hirano. In addition to, front row, second right, Lord Sassoon, members from Asia are front row, first left, in Guangdong. Professor Simon Tay, Chairman, Singapore Institute of International Affairs and front row, second left, Dr Victor K Fung, Chairman, Li & Fung Group, Hong Kong. During his visit to Jakarta, Lord Powell met several of the likely candidates in ’s forthcoming Presidential Myanmar Delegation Tours Group’s Hong Kong elections. These included Jakarta Businesses Governor Djoko Widodo (Jokowi) who has since become a confirmed A high level delegation of Myanmar Chief Executive Officer Presidential candidate. politicians toured Jardine Matheson Lim Boon Cheong introduced the Group businesses, Wellcome, delegation to Dairy Farm’s leading , and Hongkong Land, practices during their tour of during a visit to Hong Kong. The Wellcome and Mannings’ Causeway delegation was led by the Speaker of Bay stores. Hongkong Land Chief the Pyithu Hluttaw (Lower House of Executive Y K Pang then met the Parliament in Myanmar), The Right delegation in Exchange Square Honourable Thura U Shwe Mann. and showed them some of the major projects that Hongkong Land manages and has under development. The delegation also visited the Central Monitoring Centre and the Hong Kong Stock Exchange.

The tours were followed by a short presentation about the Group in Left: Lord Powell with Guangdong Province Party Secretary and CCP Politburo member Hu Chunhua. the Penthouse of Jardine House

Right: Jardine Matheson Group Managing Director and lunch with Directors and the Ben Keswick and, left, Deputy Managing Director senior management of several Adam Keswick with The Right Honourable Thura U

Shwe Mann, Speaker of the Pyithu Hluttaw. Group companies. Thistle vol.2 2014 Pride in Performance Winners Keep their Customers at Heart

Winners of the 2014 Pride in Performance Awards celebrate their success.

Keeping their customers at heart has Marketing Excellence from a Car (TRAC), came up with a bold underscored the outstanding results Maxim’s Arome Bakery Wins plan. Instead of just leasing trucks to of the winners of the 2014 Pride in Grand Prize ALFAMART, TRAC decided to take over Performance (PIP) Awards. the chain’s entire truck delivery system The Grand Prize and Marketing and transform itself into an integrated Excellence category award for 2014 logistics and transportation enterprise. were won by Maxim’s Arome Bakery Taking customer engagement to a new for its excellent achievement in level, TRAC radically reorganized its repositioning the brand and generating internal operations to meet the chain’s superb profit growth. demanding delivery schedules. TRAC now services 22 ALFAMART centres When Maxim’s Group acquired around Indonesia, utilizing 1,540 Arome Bakery in Hong Kong in 2008, vehicles and achieving transactions of 13 out of 48 stores were trading at Rp210 billion (US$17.9 million). a loss. Maxim’s reinvented Arome as a premium Japanese bakery, Astra Honda Motor Project while cleverly minimizing the initial Inspiring Talent Development 2014 Pride in Performance Awards’ guest judge investment in store renovations. The Bill Ernest, President and Managing Director, Asia, rebranding campaign covered the entire In a pioneering initiative, Astra Walt Disney Parks and Resorts, addresses the Honda Motor (AHM) worked with the awards ceremony. business spectrum, as well as the opening of 14 new concept stores. The Ministry of Education and Indonesia’s Speaking at the awards ceremony, results were dramatic. Sales revenue vocational high schools to create a which was held at the Hong Kong rose by 80% in three years to stand at talent development programme, ‘Get Maritime Museum in Central, Jardine HK$411 million (US$52.7 million) by Smart with the Red Wings’, that offers Matheson Group Managing Director the end of 2013 and profits increased a ‘Honda curriculum’ for students and Chairman of the Panel of Judges, 3.4 times in the same period. Arome’s interested in a career as skilled Ben Keswick, commended the five 62 stores are now trading profitably. mechanics. The project meets AHM’s category winners for the excellent corporate social responsibility agenda quality of their business cases. TRAC-Astra Takes Customer and provides a sustainable solution to Guest Judge Bill Ernest, President Engagement to New Level shortages of skilled labour. With over and Managing Director, Asia, Walt 1,800 dealers, 3,600 service stations Disney Parks and Resorts, said that When the expansion of Indonesian and 7,500 parts shops throughout all the PIP teams had shown a deep mini-market chain, ALFAMART, to 5,700 Indonesia, AHM needs to recruit 2,700 understanding of their customers and stores created delivery problems, skilled mechanics annually. Currently achieved great performances. Astra subsidiary, TRAC-Astra Rent 116 schools run the ‘Get Smart’ 7

programme, but AHM plans to enrol At the Centre 1,400 by the end of 2016.

Innovative Ideas from Hongkong Land and Gammon Partnership

Maxim’s Arome Bakery, Hong Kong – Marketing Excellence and Grand Prize Winner A Hongkong Land and Gammon partnership successfully re-created The Forum at Exchange Square as a highly desirable piece of real estate. Hongkong Land came up with the vision of a new Forum to be leased as Hong Kong’s first single-tenant ‘boutique’ office building, and negotiated additional space, enabling a 29% increase in lettable area. Meanwhile Gammon devised creative solutions Serasi Autoraya, Indonesia – Customer Engagement to overcome the site’s constraints, and built a larger yet lighter structure. Today the new Forum is home to Standard Chartered Bank, which has signed a 12-year lease. In total, the building is expected to contribute in pre-tax profit to Hongkong Land, an exceptional performance of 32% more than targeted and ten times more than the old Forum. Astra Honda Motor, Indonesia – Inspiring Talent Superior Growth at JLT Private Client Services, Singapore

JLT Private Client Services (PCS) in Singapore used the strategy of aggregating small but significant initiatives covering every aspect of its business to become the dominant player in the Asian private ‘bancassurance’ market. PCS’ first major break Hongkong Land and Gammon, Hong Kong – Innovative Ideas came when it was appointed sole global provider of HSBC Insurance’s proprietary high-end Universal Life (UL) product, Jade. Further initiatives led to more appointments including signing up over 90% of major private banks in Asia. Over three years PCS has grown its revenue by 286% to US$54 million and its profits by 283% to US$20 million and is now recognized

as the industry’s pre-eminent player. JLT Private Client Services, Singapore – Superior Growth Thistle vol.2 2014 Zung Fu Celebrates Momentous Milestones

LEADERSHIP 9

Zung Fu Celebrates Momentous Milestones Leadership Throughout the years Zung Fu has been a strong market leader in the motor industry in Hong Kong, and South China and has recently been celebrating several momentous milestones.

In Hong Kong, Zung Fu is celebrating 60 years of successful partnership with Mercedes-Benz dating back to 1954 when Zung Fu introduced the first Mercedes-Benz vehicle to Hong Kong. Celebrating 60 years of successful partnership between Zung Fu and Mercedes-Benz are from left: Michael Lee, Over the years, Zung Fu has built a Chief Executive, Zung Fu; Andreas Binder, President and Chief Executive Officer, Mercedes-Benz Hong Kong formidable reputation for quality of Limited; Adam Keswick, Chairman and Chief Executive, Jardine Motors; Nicholas Speeks, President and Chief Executive Officer, Beijing Mercedes-Benz Sales Services Company Limited; and Hubertus Troska, Member of products and services and been a Daimler Board of Management, and Chairman and Chief Executive Officer, Daimler Greater China Limited. constant record-breaker in car sales. This continued in 2013 when Zung Fu held a 60th Anniversary Dinner in Managers of Zung Fu Macau, along achieved a record high of more than Hong Kong, which was attended with former Zung Fu Chief Executives 6,000 units sold in Hong Kong. Zung by guests from Daimler AG and the Richard Lee and Y K Pang, as well as Fu has also been expanding its sales Jardine Matheson Group. present incumbent Michael Lee. network in Macau and where, with the efforts of some 4,000 A special dinner was also held by Zung Fu Macau was established in staff, it has developed a network of Zung Fu Macau to celebrate its record- 1993 and has seen the delivery volume over 30 outlets covering 15 cities in breaking delivery of over 1,000 units of Mercedes-Benz and smart cars four provinces and one municipality. of Mercedes-Benz during 2013. Hosted quadruple in the last five years with by Jardine Motors Chairman and Chief Mercedes-Benz leading the market To mark its enduring partnership Executive Adam Keswick, the dinner and capturing over a third of market with Mercedes-Benz, Zung Fu was attended by former General share despite increasing competition.

New Strategic Partnership for JEC

Jardine Engineering Corporation by the growing critical facilities (JEC) has entered into a strategic sector,” explained JEC Chief Executive partnership with Chung Hing Wilson Kwong. Engineers Ltd (Chung Hing), a leading engineering specialist contractor Meanwhile, JEC has been awarded in the critical facilities sector in a contract by the Drainage Services Hong Kong, Macau and mainland Department to upgrade transfer China. Chung Hing offers installation pipes and compressors for the Yuen contracting and provides operating Long Sewage Treatment Works in and maintenance services. Hong Kong. JEC will provide design, upgrade, supply, installation, testing “The goal of the partnership is to and commissioning services for combine Chung Hing Engineers’ the project, which aims to further competencies and competitive enhance biogas handling facilities advantages with JEC’s expertise and to meet the growing safety and resources, to take on the increasing JEC’s partnership with Chung Hing Engineers will environmental issues of sewage allow it to take on new business opportunities in business opportunities presented the critical facilities sector. treatment works. Thistle vol.2 2014 Hongkong Land Issues US$400 Million 10-Year Notes

Hongkong Land has issued as Joint Lead Managers and Joint extending the overall tenor of our US$400 million 10-year Notes, the Bookrunners for the offering. The Notes debt,” said Hongkong Land Chief proceeds of which will be used for will pay a coupon of 4.625% per annum Financial Officer John Witt. “The general corporate funding requirements. while the reoffered price has been set strong support from both regional and at 99.328% to yield 4.71% per annum. international institutional investors DBS Bank Limited, The Hongkong and underlines the credit fundamentals of Shanghai Banking Corporation Limited, “This issue again strengthens the Hongkong Land, now in its 125th year.” and Standard Chartered Bank acted group’s capital structure by further

THACO Launches Locally Assembled Peugeot

Truong Hai Auto Corporation (THACO), its first locally assembled Peugeot seven Peugeot showrooms offering in which Jardine Cycle & Carriage car since signing an agreement with sales, warranty and maintenance holds a 32% interest, has launched Peugeot last year, at a ceremony held services in the major cities of Hanoi, at the National Convention Ho Chi Minh City, Thai Nguyen, Vinh Center in Hanoi. and Binh Duong, with a further two due to open by the end of 2014. The Peugeot 408 is the initial stage of the “With many competitive advantages co-operation agreement such as performance and safety, the between THACO and Peugeot 408 will bring high value to Peugeot, which also gives customers,” said THACO President and THACO exclusive distribution Director of Passenger Car Division, Bui of Peugeot cars in . Kim Kha. “We also expect the car to The Peugeot 408’s warranty become the pre-eminent competitor in period is three years or over the midsize sedan segment in Vietnam 100,000 kilometres and and successfully compete with other The launch of the Peugeot 408 marks the first stage of the co-operation agreement between THACO and Peugeot. THACO has already opened luxurious international marques.”

Broadening the Brand at Jardine OneSolution

Jardine OneSolution (JOS) has been commitment to ‘Distributing Value resolution of problems aided broadening its brand in Singapore, in Asia’ while giving employees an by an engineer stationed at all Hong Kong and mainland China. identity they can continue to build on parliamentary meetings. in the long term. In Singapore, JOS Distribution and SiS Technologies Pte Ltd, which JOS Meanwhile in , Parliament acquired three years ago, have joined has commissioned JOS Malaysia together as one organization with to replace its outdated personal the launch of a new brand identity, computers with tablets to increase IXIX Distribution. In Hong Kong, SiS the efficiency of parliamentary International Ltd, which is also owned meetings. The service contract by JOS, has changed its name to IXIX includes the rental of 250 Sony tablets Distribution Ltd. The Roman numeral at a total value of RM1.65 million ‘IX’ represents longevity according to (US$509,000). JOS Malaysia stood Chinese folklore and the new brand, out from its competitors by offering JOS Malaysia is helping to increase the efficiency of IXIX Distribution, reflects an ongoing a crucial value-added ten-minute parliamentary meetings. 11

Groundbreaking Ceremony for New Astra Guardian Malaysia

Headquarters Launches E-store Leadership

The groundbreaking ceremony for a an executive lounge, a helipad and new headquarters building for Astra three storeys of retail space. As well has taken place in Jakarta. as accommodating Astra’s head office, space in the tower will be ‘Menara Astra’, which is located leased to other companies. in the central business district, is expected to become an iconic Menara Astra represents a new building in Indonesia’s capital city. milestone for Astra in its 56-year The 47-storey Grade A office tower history. It marks Astra’s entry into will be constructed to the ‘Platinum’ the property market and reflects standard for green buildings and the group’s commitment to the will include a convention hall that development of Indonesia. can accommodate 1,000 people, Guardian Malaysia’s new E-store offers many attractive promotions such as 1-Day Sales, Monthly Best Buys, e-vouchers and exclusive gifts.

Guardian Malaysia has launched its own E-store, https://online.guardian.com.my with the objective of providing shoppers with a whole new experience in shopping, from health and beauty products, to personal From left: Astra Commissioner Hisayuki Inoue; Project Director Menara Astra Shirley Tsou; Astra President Commissioner Budi Setiadharma; Astra Director Simon Dixon; Astra President daily essentials. Director Prijono Sugiarto; Toyota Astra Motor Vice President Hideyuki Imai; and Astra Chief of Property David Iman Santosa view a scale model of Menara Astra. The Guardian E-Store offers 6,000 products for online purchase with plans to add new lines and relevant Wellcome Hong Kong Campaign Reinforces seasonal offers in further phases. Freshness Image Deliveries can be made to Peninsular Malaysia, and within Wellcome Hong Kong has held a chef Candy Tsui to host the ‘Fresh three to five days of online orders ‘happiness of freshness’ campaign Classroom’ on three consecutive being placed, while purchases of to strengthen its freshness image Fridays, teaching customers how to RM200 and above enjoy free delivery and reflect its ongoing dedication handle fresh food. within Peninsular Malaysia and a to providing fresh produce, seafood nominal fee of RM10 only for delivery and meat for its customers. to East Malaysia.

A thematic television commercial “The Guardian E-Store is an portrayed different characters important new channel which including a loving family, a sweet reflects our commitment to offer couple and a cheerful girl enjoying greater convenience and shopping a variety of fresh offerings and their comfort, and to continuously serve benefits. The lively voice-over was our customers better,” said Guardian by famous host and DJ Kitty Yuen. Malaysia Chief Operating Officer In addition, Wellcome Hong Kong Loi Liang Tok. turned its Facebook page into a One of the ‘happiness of freshness’ advertisements

classroom by inviting famous online used by Wellcome Hong Kong in its campaign. Thistle vol.2 2014 Horses Receive Special Another ‘Green’ Title for Astra Honda Motor Care from Jardine The all new Honda BeAT-FI AHM dominated the fuel-injected Aviation Services motorcycle, which is manufactured motorcycle market in the first by PT Astra Honda Motor (AHM), 11 months of 2013, with total sales of has been voted the ‘Greenest over 3.2 million units. Product’ by the Indonesian Ministry of Environment after it was ranked first among 11 new motorcycles in the motorcycle category of the ‘Best Motor Vehicle Exhaust Emissions’ for 2013.

AHM also won the Greenest Product title in 2012 for the Honda Supra X 125 Helm in PGM-FI. Data Jardine Aviation Services staff in Hong Kong carefully unload one of the horse-stalls transported by from the Indonesian Motorcycle Emirates airline from Belgium. Industry Association shows that The all new Honda BeAT-FI motorcycle.

Jardine Aviation Services (JAS) successfully handled 56 horses Tollgate Improvements Enhance for Emirates airline on their arrival Indonesian Highway in Hong Kong from Leige Airport in Belgium. As the operator of the Tangerang- tollgate, the Cikupa Tollgate. To date, Merak Toll Road, Astra company MMS has completed the renovation A total of 24 horse-stalls each PT Marga Mandalasakti (MMS) has of Cikupa and the West Balaraja, containing two to three horses were been renovating its tollgates as East Serang, East Cilegon and Merak unloaded from the aircraft in pairs, part of its commitment to provide tollgates. Three more tollgates at delivered to the gate, and then to road users with the best services West Serang, Ciujung, and West the airport’s Livestock Handling in terms of smooth driving, safety Cilegon are being renovated during Centre with the tractor operator and comfort. 2014. Altogether MMS has invested driving slowly and carefully to avoid Rp480 billion (US$43.2 million) for any heavy or sudden movement. The Tangerang-Merak Toll Road lane expansion on the Cikupa-West JAS also played an important role in is unique in that its nine tollgates Balaraja section, lane addition, and co-ordinating with different parties are of similar design to the main the tollgate renovation. such as the Immigration Department and Hong Kong Jockey Club and in preparing visitor permits etc. to ensure that the whole operation went smoothly.

Following their handover to the Hong Kong Jockey Club, the horses were delivered by trucks to AsiaWorld-Expo to participate in the international show-jumping event, the Longines Hong Kong Masters 2014.

West Balaraja Tollgate is one of those already renovated by Astra company PT Marga Mandalasakti as part of its commitment to provide the best possible services to road users. 13

JLT Extends Global Services

Jardine Lloyd Thompson (JLT) has Leadership extended its global services with new developments in Hong Kong, Malaysia and Argentina.

In Hong Kong, JLT has acquired Lambert Brothers Holdings Limited, an independent insurance and employee benefits broker. This will add to JLT’s Marine, Employee Benefits and Corporate business capabilities, both in Hong Kong and the region.

JLT Asia staff celebrate the launch of the Shared Service Centre in . “There is a strong cultural and commercial alignment between the group has a presence in Asia. The to maximize the potential of the two businesses with clear new Centre reflects the rapid growth Argentina’s strategically important opportunities to exploit our specialty and expansion of JLT’s business in Asia and dynamic economy. The business strengths,” explained JLT Asia Chief and follows JLT’s first shared service will bring the group’s specialty- Executive Officer Duncan Howorth. centre, which was established in led skills and innovative solutions Mumbai, India in 2006. to some of the largest and most In Malaysia, JLT has launched its second exciting companies in Argentina. Shared Service Centre to provide Meanwhile, JLT Re Argentina has support across the 12 territories where been established in Buenos Aires

Guardian Singapore Opens Largest Health & Beauty Store

Guardian Health & Beauty in is designed to help modern The Guardian Plus store includes Singapore has opened its largest Singaporeans live healthily in a dedicated team of four in-house ever store, Guardian Plus, at the the city, encompasses Guardian’s specialists offering customized Takashimaya Shopping Centre. widest array of exclusive health and shopping assessments and an The new flagship store, which beauty brands. explorative ‘Play, Trial & Test’ area where shoppers can try out the latest beauty products and bestsellers. Guardian Plus also carries the largest baby section of all Guardian Health & Beauty stores in Singapore, providing a wide range of products to cater for different parenting needs.

“Singaporeans’ propensity to spend on beauty-related products is on the rise, making it timely for Guardian Plus to enter the market,” said Guardian Health & Beauty Chief Operating Officer Sarah Boyd. “The plethora of new and exclusive health-led beauty offerings at Guardian Plus dovetails The Guardian Plus team at the ribbon-cutting ceremony for the new store, which is the largest ever to be opened by Guardian Health & Beauty in Singapore. nicely with this growing trend.” Thistle vol.2 2014 Maxim’s Group – Innovating and Delivering Food Excellence

FEATURE 15

Maxim’s Group – Innovating and Delivering Food Excellence Feature

For almost 60 years, Maxim’s Group, portfolio of over 70 brands comprising and more affluent customers. At in which Dairy Farm holds a 50% Chinese, Asian and European the same time, it has introduced interest, has led the way in setting restaurants, fast food outlets, cake renowned international brands to the standards for Hong Kong’s shops, coffee shops, Japanese chain Hong Kong including , exciting and constantly evolving restaurants and institutional Lawry’s The Prime Rib, Genki restaurant and food industry. catering. In 1980, it made history by and . Over the last decade, Founded in 1956 by brothers ST and establishing the first Sino-Foreign Maxim’s has also established a James T Wu as a western restaurant, joint venture in mainland China and significant presence in mainland and then expanding to pioneer the now delivers air catering services in China, which it first entered in 2005 concept of Chinese restaurants 11 cities there through joint ventures. with flagship cake shop, Mei-Xin with western service, Maxim’s has Maxim’s is also renowned for its range Cakes, as well as move into Vietnam grown to become Hong Kong’s of festive products, including the in 2013 with Starbucks. leading restaurant and catering award-winning ‘Maxim’s Mooncake’. company, innovating and introducing Maxim’s vision is to become new cuisine and dining trends Since 2000, Maxim’s has undergone one of Asia’s leading food and while staying true to its traditional a period of significant transformation. beverage companies. foundations and passion for food and The group has refreshed and service excellence. redefined some of its older brands “We want to nourish Asia with our to create a more contemporary quality food offerings,” said Maxim’s Today Maxim’s operates over 840 look while launching new concepts Group Chairman and Managing outlets in Hong Kong, China and including simplylife, Dondonya, Director Michael Wu, “and create the Vietnam serving more than 645,000 arome bakery room, URBAN BAKERY most satisfying and memorable dining customers a day, with a diverse and M&C.DUCK to attract younger experiences for our customers.”

Arome Bakery entered the Jardine Matheson Group’s Pride in Performance Awards for the first time in 2014 and carried off the Grand Prize and Marketing Excellence category award for its brand makeover campaign. Thistle vol.2 2014 Essential Ingredients for Success

A key driver of Maxim’s success has been its ability to respond to the changing tastes and demands of Hong Kong’s increasingly sophisticated consumers.

“You cannot just be ‘good’ anymore as there are so many competitors. Customers vote with their wallets, and you can only succeed if you innovate, provide a great experience and get them to return,” explained Michael Wu.

Whether establishing a new brand or redefining an existing one, Maxim’s has insisted on three essential ingredients – that the concept should URBAN’s first store in Hong Kong at Jason by Market Place in Hysan Place sold one million croissants within its be unique, sustainable and scalable. first year and has since evolved to add URBAN BAKERY WORKS, where European street culture meets art, at The Landmark Atrium. “A concept has to be unique. Even if it is inspired by an existing one – it can Tsui in December 2013. M&C.DUCK Another example of how a brand can be adapted and made your own,” is the modern evolution of one be established and then developed said Mr Wu. “To be sustainable it of the group’s original and much- in response to market demand must have the potential for long-term loved restaurants, ‘Peking Garden’, is Maxim’s most recent bakery business development and not be just which opened in 1978 and has concept, URBAN. Established as a a fad, and to be scalable, the prospect consistently won global acclaim for concession in 2012, for growth in terms of many outlets, its ‘Barbecued Peking Duck’. URBAN sold one million of its rather than just a few.” namesake croissants in less than a “Maxim’s Chinese Cuisine team year and in late 2013 opened URBAN Location is another important factor conceived M&C.DUCK to bring young BAKERY WORKS at The Landmark particularly in Hong Kong where rents customers traditional Barbecued Atrium, as a ‘hip’ and urbane cafe and overheads are so costly. Peking Duck in a chic, contemporary where European street culture environment,” explained Mr Wu. meets art. “Rents are so high and often “Appropriate to the youthful and unaffordable for restaurant operators. vibrant theme, the servers are “We have positioned URBAN BAKERY We need to be the ‘last man standing’ dressed in casual uniforms with WORKS as a gastronomic lab and by generating higher sales than our a distinctive duck logo, which is playground where the culinary team competition and being able to make also on the custom-made cutlery. creates edible works of art blending at least a slight profit when others Even the chopstick stands are in the latest culinary techniques with cannot survive,” added Mr Wu. the form of a duck. This energetic global ingredients,” explained amalgamation of east and west Mr Wu. “This novel bakery/lab A recent example of Maxim’s creative highlights M&C.DUCK as a brand concept is further supported by ability in establishing unique brands that strives to break through exclusive menu items which we is M&C.DUCK, its latest Chinese old boundaries and offer a new, believe will re-define Hong Kong’s restaurant concept, which made its innovative experience.” contemporary Euro-cafe experience.” debut at Harbour City in Tsim Sha 17

Maximizing Brand Success in Mainland China Quality Seal for Feature Maxim’s Mooncake Maxim’s entered the mainland China Premium conveyor-belt sushi brand market in 2005 with its trusted sen-ryo has established a presence Mei-Xin Cakes brand and since then in Shanghai as part of Maxim’s plan has steadily grown its presence in to launch this popular sushi dining first and second-tier cities. From the culture in different parts of China bakery plant and flagship outlets and since its first footprint in 2013, initially established in Guangzhou IPPUDO now has ten outlets in four and Shenzhen, there are now more major mainland China cities. than 100 Mei-Xin Cakes stores bringing the finest bakery products Forty years after its establishment to Southern China. as one of Maxim’s first Chinese restaurants in Hong Kong, the Following on from the success enduring and popular Jade Garden of Mei-Xin Cakes, Maxim’s has opened in Guangzhou in 2011, introduced several of its other followed by branches in Shenzhen brands to mainland China. In and Shanghai in 2013. Its sister Maxim’s award-winning ‘Mooncake’ has been 2010, simplylife BAKERY CAFÉ was brand, Mei-Xin Garden, also the bestselling mooncake in Hong Kong for 16 consecutive years. established in Shenzhen under the opened its first outlet in Guangzhou name ‘Xing Mei Le’ and has since last year. Maxim’s award-winning ‘Mooncake’ expanded to five outlets in Shenzhen has been the bestselling mooncake and Guangzhou, delighting “We are building on our success in in Hong Kong for the past 16 years customers with its European flare. Hong Kong and promoting lifestyle and is a good example of the highest Meanwhile Genki Sushi Hong Kong, dining experiences in mainland standards of quality applied by which Maxim’s had acquired in China both with brands developed Maxim’s to all its food products. 2006, also opened its first store or represented by us,” said Michael Maxim’s Mooncake is the first local in Shenzhen in 2010, followed by Wu. “We have already established a brand to be granted the ‘HK Q-Mark Guangzhou in 2011 and Hangzhou, significant presence in Guangzhou Award’ by the Federation of Hong Kong Shanghai and Beijing in 2013. and Shenzhen and are currently in Industries and is accredited with the full gear to develop the Shanghai International standard for food safety, and Beijing markets as well as HACCP (Hazard Analysis Critical Control second-tier cities such as Hangzhou Point), as well as ISO 9001:2008 and and Chengdu. Our brands are an ISO 22000:2005 certification. affordable luxury for the rising Chinese middle-class and there are Maxim’s Mooncake is available in plenty of opportunities for growth.” over 80 countries and cities and has evolved from two initial flavours, white Maxim’s also played a significant and yellow lotus seed paste, to the role at both the Beijing Olympics in current wide range of products, which 2008 and the Shanghai World Expo includes low-sugar, snowy and cartoon in 2010. The group was the official mooncakes. Produced at Maxim’s caterer at the equestrian events state-of-the-art food production for the Olympics, which were held centre in Tai Po, the mooncakes are in Hong Kong, while at EXPO in made using high quality lotus seeds Shanghai it promoted the unique from Lake Xiangtan in Hunan in a Jade Garden, one of Maxim’s first Chinese culinary culture of Hong Kong by restaurants in Hong Kong, revolutionized the dining tightly controlled and monitored hosting a massive food hall where it scene with its contemporary version of Cantonese baking process. A metal detector, UV cuisine and continues to set new standards today offered a wide array of Hong Kong, as it expands into mainland China’s major cities sterilization device, and water-testing including Guangzhou and Shanghai. Asian and Western dishes. machine are all employed to ensure the

quality of Maxim’s Mooncake. Thistle vol.2 2014 Building International Partnerships

In acquiring existing local brands or culture and maintain integrity Hong Kong from Lawry’s The Prime building franchise partnerships with with prudence. Rib to Japanese conveyor-belt sushi international brands, Maxim’s looks brand Genki Sushi and noodle chain for businesses that share the same From its first international partnership IPPUDO. The most recent addition is values. They must excel with quality, with Starbucks in 2000, Maxim’s USA brand The Cheesecake Factory put customers first, inspire innovative portfolio of international brands reflects with which Maxim’s has entered into ideas, motivate a people-oriented the diverse interests in cuisine in an exclusive licensing agreement that provides for the development of some Maxim’s introduced 14 restaurants over the next decade international brand Lawry’s The Prime in Hong Kong, Macau and mainland Rib to Hong Kong China, and other areas of the region in 2006. Since 2013 it has been located as opportunities arise. What will be at Hutchison House in Central where its the first Cheesecake Factory in Asia is quality roasted prime expected to open next year. ribs served from signature ‘silver’ carts continue to be Having successfully built its Starbucks a big attraction. franchise from the opening of the first store at Exchange Square in Hong Kong in 2000 to more than 130 stores

Nurturing Maxim’s Talent

Since its earliest days, Maxim’s has delivery of results. We also require encouraged a people-oriented culture our senior executives to have strong aimed at nurturing the potential and ethics and sound business and talent of its staff, which today numbers financial acumen.” more than 22,000. As part of its strategy to attract and The group recently took staff training then retain the best people, Maxim’s and development to a new level aims to motivate and inspire its staff with the establishment of Maxim’s and to create a sharing and learning Academy, which offers a spectrum environment. This includes offering of modules designed to enhance the specialized training such as the ‘Cake different management skills of its Specialist Certification Programme’, pool of talent. Altogether more which provides staff at Maxim’s Maxim’s Academy offers management skills modules as well as on-the-job training to different than 30 courses for various levels Cakes with enhanced product levels of staff to cater for the group’s business of staff are available in six sectors – knowledge, customer service skills expansion needs. People Management, Business and problem-solving techniques. Acumen, Customer Service, Personal Maxim’s training professionals also With a modern management style Effectiveness, Operational Excellence act as strategic partners to formulate and many of its frontline staff born and Workplace Ethics. different learning solutions to in the 1980s and 90s, Maxim’s help businesses attain their goals, has fully embraced various social “Leadership is all about talent and through ongoing training media platforms such as Whatsapp and teamwork,” said Michael Wu. programmes for staff, ensure their and Facebook to enhance staff “We emphasize the entrepreneurial long-term career development communications and create an spirit – creativity, determination and within the group. enjoyable workplace. 19 Feature throughout Hong Kong and Macau’s commercial, shopping and entertainment, and residential areas, Maxim’s introduced the iconic brand to the Vietnam market in 2013 with the opening of a flagship store in Ho Chi Minh City.

With its diverse portfolio of over 70 multi-brands, Maxim’s is in a strong position for further expansion. As it works towards its vision to become one of Asia’s leading food and beverage companies, Maxim’s will continue to seek and build leading brands that meet its high standards of quality and excellence and adapt them to meet local market needs whether that is in Hong Kong, mainland China, or The first flagship Starbucks store in Vietnam opened in Ho Chi Minh City in 2013, bringing the unique Starbucks elsewhere in the region. experience to this coffee-loving country.

Maxim’s Cares

Since its earliest days, Maxim’s ‘Feeding Hong Kong’ and ‘Food Angel’ Another core programme, ‘Kiddy Heart has been committed to helping the to facilitate the collection of surplus Canteen’, which was set-up in 2013, is community through a wide range food from its outlets and its delivery the first community canteen in Hong of philanthropic work and staff to charities. These two volunteering Kong targeting deprived children and volunteering. The group has been a platforms have subsequently their families. Canteens in four centres big supporter of the Jardine Matheson attracted some 4,000 volunteers from provide some 200 healthy meals five Group’s mental health charity 90 multinational corporations, SMEs nights a week, along with reading and MINDSET and is one of the top ten and universities, as well as Maxim’s parenting guidance. donors annually to The Community own team of 400 staff volunteers. Chest. In recent years, Maxim’s core Corporate Social Responsibility programme has centred on the key objectives of ‘Poverty Alleviation’ and ‘Waste Not’.

In 2009, it became the first bakery Maxim’s was the chain in Hong Kong to initiate surplus first bakery chain food donation, and last year, with in Hong Kong to initiate surplus the territory-wide participation of food donation, over 220 of its outlets, achieved a and last year achieved a record record donation of 1.2 million items donation of of surplus bread to 72 charities. Since 1.2 million items of surplus bread 2012 Maxim’s has partnered with to 72 charities. Thistle vol.2 2014 Gammon Achieves New Levels of Excellence

Performance 21

Gammon Achieves New Levels of Excellence

Gammon has achieved new levels of also recognized at the 2013 Performance environmental excellence by becoming HKAEE when for the fourth the first ‘PAS 2050’ certified company year since the awards were in Hong Kong and winning two major established in 2008, the awards at the 2013 Hong Kong Awards company received a Gold for Environmental Excellence (HKAEE). Award, this time for its Airport Authority Hong Kong Contract As a sustainability pioneer in Hong P533 Midfield Concourse Kong, Gammon invited the British Works, a project requiring Standards Institution to conduct total solution capability and a comprehensive assessment environmental strategies. regarding the carbon footprint of Gammon also carried Left: Wong Kam-sing, Secretary for the Environment, presents the company’s ready-mixed concrete off the Green Innovation the Gold Award for environmental excellence to Richard Ellis, Gammon Contracts Manager on its Midfield Concourse products based on the requirements Award (Certificate of Merit) Works contract. of the well-recognized international for its innovative green standard PAS 2050:2011. Following an treatment of marine mud for the Airport Authority, in a TVB Jade exhaustive assessment, 25 Gammon in-situ backfilling. programme which highlighted the ready-mixed concretes were verified as environmental achievements of qualified. As a result, Gammon stands Gammon was presented with the Gammon and the other prizewinners, out in the industry as the first PAS awards, which are organized by the and shared its expertise at two 2050 certified company in Hong Kong. Environmental Campaign Committee, subsequent HKAEE Experience at a ceremony attended by the Sharing Seminars. Gammon’s commitment to Chief Executive of the Hong Kong implementing green environmental SAR Government, C Y Leung. It also Photo opposite: Locating a concrete batching plant on site reduces transportation costs and time and measures and management was participated along with its client, also helps to minimize carbon emissions.

Enterprise Award for Hactl

Hong Kong Air Cargo Terminals its theme, recognizes outstanding tonnage of air cargo handled, and of Limited (Hactl) has won the Enterprise institutions in the logistics and the 2.36 million tonnes that passed Award organized by The Chartered transportation industries. through it in 2013, 60% was handled Institute of Logistics and Transport by Hactl, which works closely with in Hong Kong. This biennial award, Hong Kong International Airport is the the Airport Authority to measure key which had ‘Service Excellence’ as busiest in the world in terms of the indicators of its performance in areas such as timing and safety.

“We believe that only by constant evaluation can we understand our strengths and weaknesses better, and hence implement strategies for improvement,” explained Hactl Chief Executive Mark Whitehead. “We are delighted with the recognition by independent experts that this award reflects and I would like to dedicate it to our frontline staff who work tirelessly towards satisfying our Of the 2.36 million tonnes of cargo that passed through Hong Kong International Airport in 2013, 60% was handled by Hactl. customers’ needs.” Thistle vol.2 2014 High Ratings for Wellcome Taiwan’s Green Efforts 7-Eleven Hong Kong Wins Top Asian Wellcome Taiwan has once again order to assure its customers of the been rated as ‘Superior’ for pesticide safety of the products from its Fresh Licensing Award residue by the Council of Agriculture, Production Center. Executive Yuan. In another development, Wellcome Wellcome Taiwan has voluntarily Taiwan’s Chu Pei Liu Chia store has participated since 2006 in this daily been certified as a ‘Low Carbon system of inspection of its vegetables Green Store’ by Hsin-Chu County and fruit for pesticide residue, in Government. The store scored 99.2 out of 100 in the evaluation of environmental protection and energy saving efforts in its 7-Eleven Hong Kong’s ‘Monsters University chill/freezer facilities, Redemption Campaign’ brought a new level of air-conditioning, excitement to the market. lighting, energy- saving architecture, energy management, 7-Eleven Hong Kong carried off the LED lighting in its display units is just one of the environmental measures implemented by Wellcome Taiwan’s Chu Pei Liu Chia store. and creative ideas. ‘Best Promotion Campaign’ award at the 2013 Asian Licensing Awards for its ‘Monsters University Redemption Campaign’. The awards are the highest Environmental Recognition for Astra Palm accolade in the licensing business Oil Plantations in Asia.

Four of the palm oil plantations of management and were all rated Twelve years after ‘Monsters Inc.’, Astra subsidiary, Astra Agro Lestari ‘Green’, the second-highest category. the sequel, ‘Monsters University’, (AAL) Group, have been presented In addition, 14 other subsidiaries of was one of the most sought-after with environmental awards by the AAL Group received PROPER awards movies of 2013. 7-Eleven Hong Kong Indonesian Minister of Environment, in the third ranked ‘Blue’ category. grasped this business opportunity to Balthasar Kambuaya, at a ceremony create a massive and highly successful held in Jakarta. Activities undertaken by the redemption campaign featuring plantations have included tree ten celebrated characters from both PT Letawa, PT Pasangkayu, planting and familiarizing the public Monsters University and Toy Story. PT Gunung Sejahtera Dua Indah, with the importance of caring for The premium product line-up along and PT Sari Aditya Loka 1 achieved nature, as well as the creation with an integrated marketing strategy the ‘PROPER’ awards for their of conservation areas to help resulted in an overwhelming demand performance in environmental preserve biodiversity. for the products.

Four Astra Agro Lestari (AAL) Group The Asian Licensing award was the plantation managers ‘icing on the cake’ for 7-Eleven Hong with their PROPER environmental Kong which had already won two Gold awards and, centre, AAL awards in the ‘Best Viral Marketing’ Department Head and ‘Best Mobile Site’ categories at of Safety, Health and Environment the Mob-Ex Awards 2013 and a Bronze Selamet Riyadi. award in the ‘Excellence in Launch Marketing’ category of the Marketing Excellence Award 2013. 23

Stars All Round for Mandarin Oriental

Eleven Mandarin Oriental Hotel The group’s second Performance Group (MOHG) restaurants have Hong Kong property, been recognized in the 2014 Michelin The Landmark Guides with a total of 16 Michelin Mandarin Oriental also stars – more than any other hotel achieved Five Stars group in the world. for its hotel, spa and two Michelin-starred MOHG also attained among the restaurant . highest rankings for its hotels, It joins Mandarin restaurants and spas in the 56th Oriental, Las Vegas annual ‘Oscars’ of the hotel industry, and Mandarin Oriental, Moments restaurant at Mandarin Oriental, Barcelona, headed by the Forbes Travel Guide Five & Four Miami as three of renowned chefs Carme Ruscalleda and Raül Balam, retained its two Star Awards, with a record of 13 hotels only nine hotels Michelin star status in the 2014 Spanish Guía Michelin. being awarded. Of particular note, worldwide to hold this MOHG’s flagship property Mandarin prestigious honour, the most of any Best Restaurants, and was nominated Oriental, Hong Kong achieved other hotel group. In addition, out of as the Best Restaurant in China. quadruple Five Star ratings across all 41 Forbes Five Star Spas, ten are Spas Amber, listed at number 24, was three categories for its hotel, spa and at Mandarin Oriental, more than any also the only Hong Kong restaurant two of its Michelin-starred restaurants, other hotel company. on the prestigious ‘World’s 50 Best and the Mandarin Grill. It is Restaurants’ list this year, while Dinner one of only three hotels worldwide to Meanwhile, Amber claimed fourth at Mandarin Oriental Hyde Park, receive this honour. spot in the S. Pellegrino Asia’s 50 London claimed the fifth spot.

Major Awards for Maxim’s Genki Sushi and IPPUDO

Maxim’s Group brands Genki Sushi and Solution (Product) Gold Award’ for IPPUDO’s mobile marketing solution IPPUDO have received major awards its launch of a comprehensive mobile uses innovative patent-pending Hybrid at the Hong Kong ICT Awards 2014, marketing solution. Sonic and Bluetooth Low Energy which are organized by the Office of technology, which includes a presence the Hong Kong SAR Government’s Genki Sushi’s App is a hugely popular detection system that covers the Chief Information Officer. Genki and successful marketing innovation majority of smart devices, to locate Sushi’s ‘Member Recruitment and in the F&B industry. It transforms customers near IPPUDO outlets Loyalty App’ was awarded the ‘Best paper membership cards into a mobile and engage them with lucky draws Mobile Apps (Mobile Marketing) Silver application, saving both the paper and rewards. Since its introduction, Award’ while noodle franchise itself and the costs associated with registration on IPPUDO’s ‘Passport’ IPPUDO received ‘Best Business a paper membership. Meanwhile, virtual stamp programme has doubled.

Centre left: Vitus Wong, Maxim’s Group Co-Head of Japanese Chain Restaurants, along with his team, receives the awards for Genki Sushi

and IPPUDO. Thistle vol.2 2014 Raft of Awards for A Tally of Four Awards for TAM Jardine OneSolution Toyota Astra Motor (TAM) achieved accolades in the Compact SUV, a tally of four accolades at the ‘Net SUV, Hatchback and Sedan Promoter Customer Loyalty Awards categories for the Toyota Rush, 2013’, which recognize excellence Toyota Fortuner, Toyota Yaris and in the areas of marketing, customer Toyota Vios respectively. The Toyota loyalty, and performance. Yaris and Toyota Rush were also top of their respective categories, Through the Net Promoter Score the Toyota Yaris for the third assessment system, TAM achieved consecutive year.

Centre: Toyota Astra Right: Mark Tan, Director of Distribution, IXIX Motors Marketing Distribution Singapore, receives the Canon Top Director Rahmat Samulo Distributor Award from Kensaku Konishi, Chief shows off the awards, Executive Officer, Canon Singapore. which were presented by, left, Chief Editor of SWA Magazine Kemal E Gani accompanied by Hachiko Chief Executive Jardine OneSolution (JOS) has received Officer Sumardy. a raft of awards around the region.

Recognized for its prominent position as Asia’s leading provider of integrated IT solutions, JOS was once again selected as one of the ‘Strategic 100’ by MIS Asia, the region’s leading IT ‘Trusted Company’ Title for FIFGROUP management magazine, and named one of the ‘Regional 20’ IT companies. Astra company PT Federal such as analysts and investors International Finance (FIFGROUP) also evaluated the extent to In Hong Kong, JOS was the only winner has achieved the title of ‘Indonesia which companies listed on the of the Symantec Strategic Project Trusted Company 2013’ for its Indonesia Stock Exchange could Award for implementing the largest implementation of Good Corporate be categorized as having properly single project in terms of deal size for Governance (GCG) practices. implemented GCG practices. the vendor. The project commissioned by PricewaterhouseCoopers The award, which was amounted to some HK$10 million jointly presented by the (US$1.29 million). Meanwhile, major Indonesian Institute for partner HP also awarded JOS numerous Corporate Governance and accolades for its top performance. SWA Magazine, was made following a survey on the In Singapore, IXIX Distribution, a Corporate Governance member of the JOS Group, has won Perception Index among the Canon Top Distributor Award, publicly listed companies, while JOS Distribution Malaysia edged state and regionally- out key competitors to achieve ‘Top owned enterprises, and SMB Distributor’ for Dell’s Enterprise private companies. A Solutions Group in 2013. Finally total of 12 aspects were in mainland China, JOS has been assessed including awarded Apple’s ‘Top Solution Reseller’ Centre: FIFGROUP Head of Corporate Secretariat Sri commitment, transparency, Noerhayati receives Indonesia’s Trusted Company Award award for its outstanding integrated accountability and 2013 from, left, Executive Editor SWA Magazine Kusna communications and technologies Djawahir and, right, Chairman of Indonesian Institute for responsibility. Stakeholders Corporate Governance Gendut Suprayitno. and solutions. 25

Security Accolade for Astra President Director

Astra President Director Prijono An Astra Emergency Response Unit made available as well as courses to Performance Sugiarto has become the first comprising non-security employees support security professionals such private company executive in was also established. In early 2000, as VVIP Protection Escort and Search Indonesia to receive an award for his the business sector felt an increasing and Rescue under the umbrella of the commitment to and support for the need for further security National Search and Rescue Agency. development of the security industry and Astra responded in the country. The award was by forming a security presented by Indonesia’s National services company, Police Chief General Sutarman at PT Sigap Prima Astrea. the commemoration of the 33rd anniversary of the Indonesian Astra regularly sends its Security Unit. security personnel on training programmes to Astra’s concern for security affairs aid career development intensified following the riots of and to create a sense of May 1998 and it subsequently set pride in their profession. up its own Corporate Security Center Managerial training Right: Astra President Director Prijono Sugiarto receives his award to oversee security for the group. programmes are also from Indonesia’s National Police Chief General Sutarman.

Awards Sweep for Jardine Motors

Jardine Motors has won a row, with Liverpool Audi receiving a while the Colchester and Cambridge number of prestigious awards ‘Progress Award’ for best improved Porsche Centres were ranked third across its dealerships in the dealer in its region. Welwyn Garden and fifth respectively. Both Mercedes- United Kingdom (UK). City Land Rover also achieved ‘the Benz Colchester and Aston Martin double’ by being named Land Rover’s Sevenoaks achieved the top spot for The team at Wolverhampton Audi ‘Sales Dealership of the Year’ for the Sales Customer Satisfaction in their was named top Audi Dealer in the second consecutive year. The group’s respective dealership networks. The UK by the manufacturer for an Porsche Centre East London dealership Lancaster BMW and Mini Corporate unprecedented second year in a topped Porsche GB’s dealer scorecard, Sales Department in Milton Keynes was one of only 14 in the UK to receive a customer service award from Zenith Vehicle Contracts, and Lancaster Volkswagen Harlow was named third best out of 205 Volkswagen dealerships in the UK.

Lex, the largest fleet company in the UK, also named Jardine Motors as runner-up in their Dealer of the Year awards, while further distinction was achieved at the Annual Automotive Industry Digital Awards ceremony when the group was awarded Best Web Design for its UK website. Fifth left: Wolverhampton Audi Head of Business Steve King celebrates the dealership’s success with, fourth left, Director of Audi UK Andre Konsbruck, together with Audi’s senior management team. Thistle vol.2 2014 Walk Up Jardine House Raises Record Funds for MINDSET

SPIRIT 27 On Mental Health from

the Jardine Ambassadors Spirit

Walk Up Jardine House Raises Record Funds for MINDSET

Over 500 Jardine Matheson Group Representatives from 29 of executives, staff from all business Jardines’ business associates units, business associates, and participated in a relay race, families and friends joined forces while the Group itself fielded to raise a record amount of over 24 teams made up of staff and HK$3.8 million (US$490,000) for friends in the Inter-Divisional MINDSET in the annual Walk Up relay races. There were Jardine House. Participants ran, or 30 participants in the walked, up 49 floors, covering 947 Individual races. steps, to reach the Penthouse of Jardine House at a height of 600 feet. The Fancy Dress Award was won by Hong Kong Air Walk Up Jardine House 2014 consisted Cargo Terminals (Hactl) for of individual and team races, as well the sixth consecutive year, as a mass walk following the awards while awards for raising presentation. The School Relay the highest amount of race featured seven teams from the funds went to Dairy Farm Left: To commemorate Hongkong Land’s 125th Anniversary, Chief schools participating in MINDSET’s and business associate Executive Y K Pang presents a HK$1.25 million (US$161,000) cheque for MINDSET to Jardine Matheson Group Managing Health in Mind programme. Canon Hongkong. Director and MINDSET Chairman Ben Keswick.

Health in Mind Programme Events Empower Student Advocates

MINDSET Health in Mind programme Led by Jardine Ambassadors, over 250 management and problem solving students participated in two participants, including first year Health to complete designated tasks at recent events designed to help in Mind students, service users from various checkpoints in Cha Kwo Ling, empower them to become mental Castle Peak Hospital, Caritas Hong Diamond Hill, Lei Yue Mun, Sai Kung, health advocates. Kong, Kwai Chung Hospital, the Mental Shau Kei Wan and Tin Hau. Through Health Association of Hong Kong, New these activities, they learnt to Life Psychiatric Rehabilitation accommodate each other’s points of Association and Po Leung view and accept their differences. Kuk came together in the annual City Orienteering Meanwhile at a workshop on Self- event, which has proven Image and Eating Disorders led by to be an effective means Dr Antoinette Lee of the University of helping participants of Hong Kong, Health in Mind to better understand students learnt the importance of the need to remove the having a positive self-image through stigma associated with interactive exercises and games. mental illness. They also heard how anorexia and bulimia could affect a person’s Divided into 46 teams, mental wellbeing and that physical students and service users appearance plays a small part in Direct interaction such as that experienced during the City were required to interact making a good person – instead, it is Orienteering event helps students to better understand the need to remove the stigma associated with mental illness. through route planning, time their good character that counts. Thistle vol.2 2014 Health in Mind Drama Contest Highlights Key Issues

Second year Health in Mind the correct attitude to be programme students highlighted applied towards people some of the key mental health issues with mental illness. All the covered in various workshops and entertaining and well put activities in the plays they wrote and together performances fully performed for the 2014 Joint Schools demonstrated students’ Drama Contest. understanding of mental wellbeing and their positive A total of ten dramas were performed attitude towards people at the event imparting messages suffering from mental illness ranging from eating disorders, and were well received by The winning drama by students from Ming Yin College spells out the important message that the support of family self-image and depression, to their audiences. members is crucial to people recovering from mental illness.

Mini-MINDSET Day with Dairy Farm Singapore

Jardine Ambassadors and Dairy During the tour of the Giant store, sample food products prepared Farm staff hosted ten clients from the clients were introduced to the by promoters. Each client received Clarity Singapore Ltd, a charity that various departments and invited to a S$10 gift voucher to make aims to help people struggling with purchases aided by their Dairy Farm various mental health conditions, hosts and Jardine Ambassadors. In to a tour of the Giant addition, the group was taken for a at Tampines. The aim of the event tour around Giant’s warehouse to was to give the clients, who often gain a deeper understanding of the feel isolated in the community, an job environment before tucking in enjoyable outing, to encourage to a buffet lunch. In appreciation independent living skills, and of the occasion, the clients kept enable some of the younger everyone entertained over lunch participants more ready to return to by showcasing their talents in song work, to better understand typical Centre: Giant Store Manager Jesly Ng distributes and dance. sample food products for tasting to the Clarity job functions in a hypermarket. Singapore Ltd clients.

First MINDSET Singing Contest for Service Users

Jardine Ambassadors organized the to perform as solo or group acts while first ever MINDSET Singing Contest in their supporters participated with Hong Kong at YMCA Wu Kai Sha Youth cheerleading routines. In addition Village, as a platform to showcase the to the panel of judges comprising talents of the service users of local MINDSET Steering Committee Non-Governmental Organizations. members, the audience also voted to help determine who would win the Baptist Oi Kwan Social Service, grand prize. Caritas Hong Kong, Castle Peak Hospital, Mental Health Association Competition was extremely keen but of Hong Kong, New Life Psychiatric in the end the ‘Best Singer’ prize was Rehabilitation Association of won by S C Chan of Phoenix Clubhouse Hong Kong and the Phoenix Clubhouse and the ‘Best Cheering Team’ by S C Chan of Phoenix Clubhouse performs her winning each nominated two representatives Caritas Wellness Link – North District. song at the MINDSET singing contest. 29

New MINDSET Art Project to Create Positive Impact Spirit

MINDSET is to support a new include sand animation, photography initiative, which will help four as a medium of story telling, playback Hong Kong non-governmental theatre and drama, music band organizations in using sessions, singing, vocal jamming different themed art projects and puppetry. to foster mental wellness and positive psychology for Over 1,200 service users and 300 persons recovering from carers are expected to benefit from mental illness, as well as the 1,300 sessions of art activities promote social harmony which will be delivered over the three- and the reduction of stigma. year period of the project. Volunteers MINDSET’s donation New Life Psychiatric Rehabilitation including Jardine Ambassadors will will amount to approximately Association and Castle Peak Hospital. be recruited as helpers, participants HK$5 million (US$641,000) over a Different themed art projects to and facilitators whenever appropriate three-year period. suit their requirements in group or so as to promote social inclusion. workshop formats will be designed In addition, annual events including Participants in the MINDSET Art to motivate service users to explore an Art Fun Day will be held to share programme will be Caritas Hong and learn through the creation and the works produced and the results Kong, Baptist Oi Kwan Social Service, appreciation of art. Activities will being achieved.

One Team, One Dream Wins Saigon Cyclo Challenge

Giant Vietnam won the 13th annual the racing competition after five years which was founded in 1992 to help Saigon Cyclo Challenge with a team of taking part in the event, but was disadvantaged children in Vietnam to made up of participants from Jardine also crowned ‘Grand Champion’ based escape poverty and access education. Matheson Group businesses in on its total scores for Cheerleading, Since the inception of the popular Vietnam – Dairy Farm, Hongkong Land, Cyclo Decoration, Racing and event in 2001, it has brought sport, Jardine Lloyd Thompson and Schindler. Fan Votes. entertainment and fun to thousands of people and raised funds for SCC and Under the banner of ‘One Team, One The Saigon Cyclo Challenge is staged the children it supports. Dream’, Giant Vietnam not only won by the Saigon Children’s Charity (SCC),

Giant Vietnam’s ‘One Team, One Dream’ celebrates its victory in the Saigon Cyclo Challenge. Thistle vol.2 2014 Giant Malaysia Reaches Wellcome HK Sponsors Record ‘Beat the Out to the Community Banana!’ Charity Run

For the third consecutive year, Wellcome Hong Kong sponsored the ‘Beat the Banana!’ Charity Run, which this year attracted a record- breaking more than 2,000 runners and raised over HK$2.4 million (US$310,000) in donations to support cancer prevention research.

Organized by the World Cancer Research Fund Hong Kong (WCRF HK), the event included MyKasih recipients show off their ‘MyKad’ cards and Left: Wellcome Hong Kong Chief Executive Officer the purchases made with them at Giant. a five-kilometre ‘Elite Run’ and Lim Boon Cheong joins, fourth left, World Cancer three-kilometre ‘Fun Run’. The Research Fund Hong Kong Asia Development Director Karen Sadler in giving encouragement to one-kilometre ‘Kids Run’ introduced Banana Kid Tsang Lok Hei, along with his parents. Working with ‘MyKasih’ Foundation, last year was separated into two a non-profit organization, Giant categories to encourage even more process, Wellcome Hong Kong made Malaysia has been reaching out to kids to participate. Through voting a HK$5 donation to WCRF HK. It the community over the last five on the WCRF HK Facebook page, also engaged all its 280 plus stores years to provide food aid, health five-year-old Tsang Lok Hei was to encourage customers to make a awareness, financial literacy crowned the first ‘Junior Banana Kid’. $5 donation and then matched every programmes, children’s education, For every ‘Like’ received in the voting dollar given. and skills training programmes to less fortunate Malaysians. Astra Supports Road Safety Culture As Malaysia’s market leader in the retail industry, Giant’s strategically- As one of Indonesia’s leading recognition of Astra’s road safety located outlets nationwide support automotive groups, Astra has been efforts from Indonesia’s National the MyKasih ‘Love My Neighbourhood’ actively supporting the National Police Chief General Sutarman. food aid programme, which helps low Road Safety Pioneering Movement, income families with children and which was initiated by Indonesia’s Astra regularly conducts road other dependents by giving them an National Police Traffic Corps to safety awareness campaigns. For RM80 per month allowance to shop at persuade the public to develop a example, Toyota Astra Motor runs Giant. In total, Giant has contributed road safety culture. During its launch driving education programmes close to RM500,000 (US$155,630) to in Jakarta, Astra Director Johnny and since 2010, Astra Daihatsu this programme, which to date has Darmawan received an award in Motor has worked with the Traffic benefitted approximately 1,500 poor Corps to raise public awareness and needy families. on traffic discipline through ‘No Shoulder Driving’ and ‘No Texting’ Giant Malaysia has also provided campaigns. Each year, Astra Honda employment opportunities and training Motor (AHM) and the Honda main to MyKasih recipients to help them dealer network conduct some 800 achieve a stable income so that they safe riding education programmes are no longer dependent on food aid. for approximately 90,000 people. Of 40 MyKasih applicants who were AHM has also collaborated with interviewed recently by Giant, eight education agencies on a traffic ethics have been hired and started working at Left: Astra Director Johnny Darmawan with his road safety recognition award and Indonesia’s curriculum for school students in Giant outlets close to their homes. National Police Chief General Sutarman. 22 Indonesian provinces. 31

Astra Projects Help the Community Spirit

Astra has been helping the community Meanwhile, PT Isuzu through two recent projects – one Astra Motor Indonesia to assist flash flood victims and (IAMI) has designed a the other to educate students on programme called ‘Isuzu fire fighting. Shares Knowledge’ in keeping with the ‘Astra Following flash floods in Manado in Shares Knowledge’ January, Astra, through its Nurani initiative launched two Astra programme, provided assistance years ago. The activity with cleanup operations by donating began with an IAMI relief supplies and equipment which Team sharing knowledge included wheel loaders, dump trucks, on ‘Fire Control & Fire Volunteers from PT Isuzu Astra Motor Indonesia share their knowledge on fire control and fire fighting with students. excavators, a generator, pumps and Fighting’ to some 23 dinghies. This followed on from students at a vocational high school In 2014, there will be 40 hours of initial short-term relief such as food, in Bekasi, SMK Satria Nusantara. Isuzu Shares Knowledge sessions clothing, medical treatment, and During the two-hour session, the with the aim of enhancing the victim evacuation by the Astra Search students were taught what to do in knowledge of participating students, and Rescue Team. Post disaster relief the event of danger, particularly how especially of skills not taught in was also handed out in response to to prevent and how to fight fire with schools, and helping them to be more an assessment of needs. simple techniques. useful to society.

Jardine Motors Forms Partnership with Whizz-Kidz

Jardine Motors UK has formed a initiatives will be added as the “This mobility van will make a partnership with Whizz-Kidz, a charity partnership develops. As an extra tangible difference immediately. We dedicated to transforming the lives surprise for the charity, Jardine Motors are incredibly grateful for Jardines’ of disabled children by providing unveiled a brand new mobility vehicle support and can’t wait to get started,” motorized wheelchairs and the for Whizz-Kidz at its annual conference said Whizz-Kidz Chief Executive life skills they need to realize their held at Silverstone. Ruth Owen. full potential.

“Jardine Motors provides and services vehicles to help our customers stay mobile, achieving freedom and independence,” explained Chief Executive Mark Herbert. “The help that we can give Whizz-Kidz will enable them to directly improve the mobility, freedom and independence of disabled children.”

Initially this will involve staff fundraising throughout Jardine Motors’ dealerships and providing work experience placements for Fundraising by Jardine Motors as part of its new partnership with Whizz-Kidz will provide specialist disabled youngsters. Further joint wheelchairs and support for disabled children and young people in the United Kingdom. Thistle vol.2 2014 Jardine Shipping Services Enhances Port Agency Development

PEOPLE 33

Jardine Shipping Services Enhances Port ‘Showtime’ at Dairy People Agency Development Farm Singapore

Jardine Shipping Services (JSS) has ‘Sylph’. The third phase was a held a series of three workshops One-day Practical Communication designed to enhance the growth of Skills Workshop for service staff its Port Agency services. The JSS stationed across Asia, including in-house developed programme operations and boarding officers, aimed to equip employees with the and in a subsequent extension, JSS techniques required to deal with employees from Liner Agency, Freight customers proactively, effectively Management and other business and efficiently, while standardizing lines too. skill sets throughout the group’s operations in different markets. “This is the first time that we have mobilized our internal resources in The first workshop targeted heads of facilitating and delivering training Centre: Dairy Farm Group Regional Director (South Asia) Alex Tay with the recipients of the Port Agency operations and focused workshops and it has turned out ‘Best Service’ awards. on leadership; the second took the to be a huge success,” said JSS form of a series of one-day training Human Resources Director Jonathan sessions for second and third-tier Wu. “Everyone found the training Management and staff of Dairy Farm operations staff with a view to easy to understand and the case Singapore (DFSG) along with top enhancing their professional skills, studies highlighted very useful suppliers and stakeholders came attitudes and capacity in using JSS’ and applicable.” together for an evening of team spirit, newly developed IT infrastructure – camaraderie and partnership at the group’s annual dinner and dance event, which showcased DFSG’s 2013 Senior Management Appointments accolades and achievements under a ‘Showtime’ theme. Peter Beynon as Group Chief Operating has rejoined Officer. Mr Viswanathan, whose The occasion included the the Group and operational and business architecture presentation of ‘Best Service’ and succeeded skills in developing and running ‘Operator’ and ‘Long Service’ awards Dr Wong JLT’s shared services in Mumbai and to long-serving staff in recognition Yit Fan as more recently, Malaysia, have helped of their dedication, commitment and the Jardine operating companies transform, professionalism. These were headed Peter Beynon Matheson will drive forward strategies on by Tan Ah Phuan, Fong Lai Ying, and Country Representative for Myanmar. operational efficiency. He has Lee Yuet Kheng Doris who have each Dr Wong, who took up his position relocated from given 45 years of dedication and in mid-2012 and successfully Mumbai to loyalty to Dairy Farm. established a Jardine Matheson London where representative office in Myanmar, he will also Other highlights were the ‘Dairy stepped down at the end of March. be joining Farm’s Got Talent’ Season Two and Mr Beynon, who previously worked the JLT Group the inter-business dance competition. for the Group for 20 years from Executive The evening ended on a high note with 1982 to 2002 in a variety of roles, Bala Viswanathan Committee. a look ahead at Dairy Farm Singapore has relocated to Yangon from the for 2014. Middle East where he had been Meanwhile, Puneet Satyawadi has based for the past several years. replaced Mr Viswanathan as Chief Executive Officer of JLT India. Jardine Lloyd Thompson (JLT)

has appointed Bala Viswanathan Thistle vol.2 2014 JLT Asia HR Initiatives Aid Communication

Jardine Lloyd Thompson (JLT) Asia has In another initiative, JLT introduced several initiatives, which Asia has introduced Dale are aiding communication and the Carnegie Leadership development of skills. Training in Singapore. During the course ‘my WorkLife’ is a global Human of the first two-day Resources system for JLT that has session, participants been modified to meet the region’s from across Asia diverse needs. It will link JLT in Asia learned about different to colleagues around the world as types of leadership, well as enable services such as the and the ways of managing and tracking of leave online, communicating, leading A group of staff at JLT Singapore Retail listen intently as Managing Director Goh Chye Huat shares JLT’s plans for the future during one of and the updating of personal and bank and coaching teams. his monthly ‘Kopi’ sessions. details and addition of dependents for medical benefits. In the future, it will Also in Singapore, a new Employee Retail, Goh Chye Huat, over a cup of also allow appraisals and performance Engagement Initiative, ‘Kopi with Ah ‘Kopi’ (coffee). During the sessions, management to be reviewed. Huat’ has been launched. In these the employees who are from different A WorkLife team has been based in monthly sessions, ten employees groups each time, are given the Kuala Lumpur to look after personal from all levels and functions have opportunity to ask the management Human Resources needs and WorkLife an informal discussion with the questions while in turn, Mr Goh is able queries for JLT Asia. Managing Director of JLT Singapore to share JLT’s plans for the future.

Challenging Boot Camp for Jardine Restaurant Group in Taiwan

Jardine Restaurant Group in Taiwan has the Boot Camp included morning involved a personal commitment on held its first ever Boot Camp catering workouts and training sessions operational planning for 30, 60, and specifically for KFC and area covering the subjects of ‘Myself’, 90 days. coaches with the collaboration of the ‘My Team’ and ‘My Area’. Under the YUM! Training, Operations and Human guidance of instructors, participants “In spite of the weather, the Resources teams. achieved a deeper understanding participants, with high spirits and of their own characteristics as well steely determination, never wavered A cold front came in just as the Boot as how to implement operational and completed all the assignments Camp got underway at Aspire Resort, scrutiny and on-site inspections. In and challenges,” said KFC Taiwan adding a severe physical challenge to the evenings, they were given different Operation Director Grace Chiang. the four-day, three-night experience. challenges such as timed hoop “They came away reinvigorated and Beginning with team-building activities, shooting, trivial questions, and staging motivated and confident that they will a talent show. The finale of the camp break new ground in their jobs.”

Participants in the first ever Boot Camp for area coaches from Jardine Restaurant Group Taiwan’s KFC and Pizza Hut operations were reinvigorated and motivated at the end of the challenging experience. 35

Painting Captures Enduring Spirit of the Jardine Matheson Group People

A painting of Jardine Matheson Group of Jardines since the company was widely. In 1997, he painted the British Chairman Sir Henry Keswick and three founded in 1832. Prime Minister John Major and in 2000, senior directors, Simon Keswick, Lord the British Royal Family in a 12-foot tall Leach and Robert Kwok, by renowned Mr Wonnacott, who trained at the artwork. He was also the 2005 winner British artist John Wonnacott is now Slade School of Fine Art, has exhibited of the Ondaatje Prize for portraiture. hanging in the Group’s London office.

The painting is based on a piece by famous 19th Century artist George Chinnery entitled ‘On Dent’s Veranda’, which was painted in 1842 and depicts foreign traders at leisure in Macau. In his painting, Mr Wonnacott has captured the Chairman and the three senior directors, who between them have a combined service to the Group of over 180 years, relaxing in the 48th floor Penthouse of Jardine House in Hong Kong. It is intended as a celebration of the enduring success Left: Sir Henry Keswick and artist John Wonnacott with, right, Simon Keswick in front of Mr Wonnacott’s painting.

Selection of Jardine Foundation Postgraduate Scholars 2014

A total of 11 postgraduates have been Master’s course, successfully from Indonesia, and one each selected to receive Jardine Foundation re-applied for a further scholarship from Hong Kong, mainland China, Postgraduate Scholarships to study to enable them to undertake a Singapore, Thailand and Vietnam. at the Universities of Oxford and Doctorate. Of the 2014 scholarships, Cambridge for the academic year two have been awarded under the Four of the scholarships have been commencing in October 2014. joint scheme run by the Jardine awarded under a new joint initiative, Foundation in conjunction with the Jardine-Oxford Graduate Of these, four are 2013 postgraduate the University of Indonesia. Scholarships, whereby Jardine Scholars who, following a one-year In total there are six scholars Foundation will contribute 60% of the funds and the University of Oxford, 40%. “This collaboration with Oxford University will support graduate students of the highest calibre from across the countries where Jardines is represented,” explained Sir Ivor Roberts, Chairman of the Foundation’s Scholarship Committee and President of Trinity College, Oxford. “The first scholarships have been awarded to applicants who have demonstrated excellent academic ability and are expected to go on to contribute to the world as leaders in Second left: Matheson & Co Director Philip Hawkins presents, from left, 2014 Postgraduate Scholars their field.” Thanti Octavianti, Putu Geniki Lavinia Natih and Liu Xi with their certificates. Thistle vol.2 2014 ENTERPRISE AT WORK ... Mandarin Oriental, Munich

“Being located close to Munich’s Opera House, we offer opera-going guests a variety of options including the opportunity to dine with world-renowned opera stars,” said Mr Greiner.

In another innovative move, MOMUC opened its rooftop terrace, which boasts stunning views over Munich, to the wider public and created a ‘China Moon’ theme for the summer season and ‘The Alm’, an alpine log cabin offering an authentic Bavarian dining experience, for the wintertime.

“‘The Alm’ first opened in October 2010 and we were overwhelmed by the response,” said Mr Greiner.

The team at Mandarin Oriental, Munich. At all times, team work has been paramount. New colleagues are carefully selected to ensure they integrate Following an extensive refurbishment in 2007, Mandarin with the existing team and key leaders have been Oriental, Munich (MOMUC) was well placed to move a appointed to inspire young colleagues. Another critical profitable business to a new level. Its vision was ‘to be success factor has been the sharing of ideas and results recognized as the best luxury boutique hotel in Europe’ and and Mr Greiner meets colleagues he does not see regularly its mission, to enhance revenue. due to their working hours, in ‘night owl’ or ‘housekeeping breakfast’ sessions to exchange views. Teamwork was essential to success and involved all MOMUC’s staff. One particular aim was to attract more MOMUC’s strategy has paid off. In 2009, the hotel’s leisure guests to the 73-room hotel with the predominant average room rate was €419. By 2012, it had achieved focus on the USA, Middle East, Central and Eastern Europe its goal of a rate above €600 and by April this year the (CIS) markets. A review of the sales team led to the rate stood at €686. Currently MOMUC is one of Mandarin recruitment of two key resources – one an Arabic-speaking Oriental Hotel Group’s best performing assets and was Middle East sales specialist and the other a Russian- recently named number two in both ‘Top Hotel’ and ‘Luxury speaking CIS specialist. Hotels’ in Germany in the 2014 TripAdvisor ‘Travellers’ Choice Awards’. The hotel has also announced that it “Both individuals play a vital role in guest relations and are is to further strengthen its market-leading position in generating significant contributions to revenue growth,” Munich through the construction of a mixed-use complex explained General Manager Wolfgang M Greiner. on an adjacent site. This will comprise 19 luxury branded Residences at Mandarin Oriental, 51 additional guestrooms Another goal was to identify underused space within and many other facilities including a spa, fitness centre the hotel to maximize revenue. An area in the lobby and swimming pool. was converted into BistroMO, a chic brasserie serving international cuisine. At the celebrated Restaurant Mark’s, “We could never have achieved all this without our team,” which has held a Michelin star for nine consecutive years, said Mr Greiner. “We believe that our results underline our new attractions such as its ‘Opera’ and ‘Nobu’ promotions success. We have accomplished our mission and are well have also proved hugely popular. on our way to realizing our vision.” Please address your comments or suggestions regarding Thistle to the Thistle Editor, c/0 Group Corporate Affairs, Jardine Matheson Limited, 48/F Jardine House, Central, Hong Kong [email protected]

Thistle is published by Jardine Matheson Limited on behalf of the Jardine Matheson Group. www.jardines.com

vol.2 2014