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Business and Management Collections

Palgrave Connect presents libraries with a flexible approach to building an ebook Collection with over 11,000 titles offered in the Humanities, the Social Sciences and Business. Our ebooks are published simultaneously with the print edition and uploaded into the current collections. Over 1,095 ebooks publications are available on Palgrave Connect available Our Business & Management Collections publish high quality, innovative and influential books, bringing in this area ‘ together the latest cutting-edge thoughts and analyses from business experts, leading scholars, practitioners, researchers, thought-leaders and commentators. These books are rigorous yet accessible, designed to provide inspiration, solutions and tools to improve business, written for academics and professionals involved in executive development and MBA courses. – Eleanor Davey-Corrigan, Commissioning’ Editor

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Business and Management Collections

Palgrave Connect presents libraries with a flexible approach to building an ebook Collection with over 11,000 titles Contents offered in the Humanities, the Social Sciences and Business. Our ebooks are published simultaneously with the print edition and uploaded into the current collections. Over 1,095 5 Accounting ebooks 5 Asian Business publications are available on Palgrave Connect BUSINESS & available 8 Banking and Finance Our Business & Management Collections publish high quality, innovative and influential books, bringing in this area MANAGEMENT ‘ together the latest cutting-edge thoughts and analyses from business experts, leading scholars, practitioners, 12 Branding researchers, thought-leaders and commentators. These books are rigorous yet accessible, designed to provide inspiration, solutions and tools to improve business, written for academics and professionals involved in 16 Business Ethics and Corporate Responsibility executive development and MBA courses. 19 Business History – Eleanor Davey-Corrigan, Commissioning’ Editor 2014 21 Economics 25 Entreprenuership and Small Business Highlights from the 2013 Collection What are the benefits? 28 European Business 28 Human Resource Management and Employee Relations • Perpetual access to purchased Collections 35 Innovation 39 • Unlimited, concurrent International Business access both remotely 44 IT for Business and on site 45 Management and Leadership • The ability to print, copy 55 Marketing Regularly accessed titles in this subject and download without DRM restrictions 59 Operations Management • EPUB format available for 60 Quantitative Methods and Operations Research ebooks from 2011, 2012 PublishingPalgrave Macmillan offers authorswith the opportunity to publish 60 and 2013 (in addition to Palgraveat any length, across 3 Mac formats: millan Retailing PDF) for compatibility • Article length, with a variety of Palgrave Journals 61 Organization Studies with e-readers • Mid-form, with Palgrave Pivot 62 Risk Management, Security and Crime • Simultaneous print and • Full-length books online publication with 64 Strategy We always welcome new proposals, whether from first-time Business & Management Business & Management Business & Management Business & Management Business & Management current Collections or more experienced authors. Our Publishing Proposal Form, 67 Tourism Collection 2011 Collection 2011 Collection 2010 Collection 2009 Collection 2010 updated monthly guidelines and full list of editorial contacts can be found at www.palgrave.com/authors. 68 Sales, Rights & Ordering Two flexible purchase Collection Model: Over 100 collections based on subjects and years • Free MARC record Build Your Own Collections: pick titles from across subject areas and download by collection When contacting us, to help us make a quick and authoritative models to choose from: years to create your own collections (minimum purchase applies). decision, include as much information as possible on the form, including details about the content, a chapter plan, aims and objectives, the intended market and the competition. We will also be happy to receive your CV (and that of any co-authors/editors) Contact us to set up a trial or receive a quote: and any sample material, if available.

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Accounting Asian Business St. James’s Place Tax Guide 2013-2014 Myth-Busting China’s Numbers 42nd edition Understanding and Using China's Business Statistics

Walter Sinclair, E. Barry Lipkin, both independent tax Matthew Crabbe, Mintel, UK specialists, UK A good understanding of Chinese data gathering Reviews of previous editions: methods and reporting structures is invaluable to 'No other manual compares...the complete A-Z on anyone with business or investment plans in China. This Tax.' - The Times book tackles the veracity of Chinese statistics, raising 'The best book ever written on taxation.' - The Daily awareness of abuses and problems in real-life examples Telegraph that have occurred, and provides practical strategies to reduce risk in the future. 'Acknowledged among consumers and professionals alike as the best book on the subject.' - The Contents: Introduction * 1. The Big Numbers * 2. Population Independent and Employment * 3. Retail Sales * 4. Debt * 5. Property * 6. Accounting Stats * 7. Manufacturing * 8. Tax * 9. Social Stats * 'Provides a complete guide to UK taxation...includes 10. Monetary Policy * Conclusion clear examples and explanations, tables and a glossary, with all items fully referenced and indexed for ease of use.' - Tax Journal Including editions of the book prior to it being published as the St. James's Place Palgrave Pocket Consultants Tax Guide April 2014 UK May 2014 US 304pp 49 b/w tables The 42nd annual edition of the leading guide to taxation in Britain. This practical Paperback £14.99 / $24.00 / CN$30.00 9781137353191 and user-friendly guide is a bestseller with students, professionals, accountants Canadian Rights ebooks available and private individuals, explaining in simple terms how the UK tax system works and how best to minimise tax liabilities. Contents: Preface; Sir Mark Weinberg * Abbreviations * Introduction * 1. This Year’s Tax Changes * 2. The Basis of Your Tax Liability * 3. Personal Reliefs * 4. Annual Payments and Interest * 5. Computing Your Income Tax Bill * 6. Husband, Wife, Civil Partners and Children * 7. Income from Land and Property * 8. Income from Dividends and Interest * 9. Life Assurance * 10. Income from Employments and PAYE * 11. Income from Businesses and Professions * Asian Inward and Outward FDI 12. Partnerships * 13. Companies * 14. Pensions * 15. Miscellaneous Aspects * 16. Returns, Assessments and Repayment Claims * 17. Domicile and Residence * 18. Tax on Foreign Income New Challenges in the Global Economy * 19. Non-residents, Visitors and Immigrants * 20. Capital Gains Tax * 21. The Taxation of Trusts and Estates * 22. Inheritance Tax * 23. An Outline of VAT * 24. Stamp Duty * 25. Social Security Edited by Claes-Göran Alvstam, University of Gothenburg, Sweden, Harald * 26. Tax Saving Hints * Tax Tables * Glossary * Index Dolles, Molde University College, Norway, and University of Gothenburg, Sweden, August 2013 UK August 2013 US Patrik Strom, University of Gothenburg, Sweden 472pp Asian Inward and Outward FDI brings together both works from researchers in Hardback £34.99 / $53.00 / CN$61.00 9780230280038 international business and economic geography. The book is aimed for both Canadian Rights ebooks available scholars with interest in macro and micro economic impact of new flows of FDI. Contents: 1. Asian Inward and Outward FDI: New Challenges in the Global Economy – An Introduction; Claes Alvstam, Harald Dolles and Patrik Ström * 2. Changing Faces of MNCs in China: Subsidiary Strategy in Corporate Strategic Reorientation; Yu Zheng * 3. Sponsoring as a Strategy to Enter, Develop and Defend Markets: Advertising Patterns of the Beijing Olympic Regulating Capitalism? Games’ Sponsoring Partners; Harald Dolles and Sten Söderman * 4. Global Innovation and R and D for Knowledge Creation: The Case of P and G, Unilever and Kao; Chie Iguchi, Takabumi The Evolution of Transnational Accounting Governance Hayashi and Atsuho Nakayama * 5. The New Face of Talent Management in Multinational Corporations: Responding to the Challenges of Searching and Developing Talent in Emerging Jochen Zimmermann, Jörg R. Werner, both at Economies; Christian Schmidt, Sebastian Mansson and Harald Dolles * 6. Preferences and University of Bremen, Germany Intercultural Networking for Globalizing Practices of Successful Leaders in the Intercultural Workplace; Rolf D. Schlunze, Weiwei Ji and Will Baber * 7. Foreign Direct Investment and By exploring how financial, legal and wider socio- Economic Revitalization in Japan: The Role of the Foreign Firm in Niseko; Andrew Staples * 8. economic systems can accelerate or decelerate the Exploring Thick Description in Business System Analysis: The Korean Business System from a harmonization in financial markets, this book connects European Corporate Perception; Flora Bendt, Joakim Sanne and Harald Dolles * 9. Samsung issues both of contemporary political science and Electronics: From ‘national champion’ to ‘global leader’; Sang-Chul Park, Claes G. Alvstam, accounting research. Harald Dolles and Patrik Ström * 10. A Business Tale on Marriage, Divorce and Remarriage in the Corporate World: a Conceptual Framework of Firms’ Disintegration Process; Roger Schweizer Contents: PART I: INTRODUCTION * PART II: ACCOUNTING and Katarina Lagerström: * 11. The ‘Hybrid’ Emerging Market Multinational Enterprise – The BETWEEN GLOBAL CONVERGENCE AND NATIONAL Ownership Transfer of Volvo Cars to China; Claes G. Alvstam and Inge Ivarsson * 12. Concluding PREFERENCE * PART III: EXPLAINING GLOBAL CONVERGENCE Remarks on Asian Inward and Ooutward FDI: New Challenges in the Global Eeconomy; Claes * PART IV: EXPLAINING NATIONAL PREFERENCE * PART V: Alvstam, Harald Dolles and Patrik Ström CONCLUSION The Palgrave Macmillan Asian Business Series

February 2014 UK February 2014 US Transformations of the State 256pp 14 b/w tables, 28 figures Hardback £65.00 / $100.00 / CN$115.00 9781137312204 September 2013 UK september 2013 US Canadian Rights ebooks available 272pp 34 b/w tables, 19 figures, 6 diagrams Hardback £55.00 / $90.00 / CN$104.00 9780230279841 Canadian Rights ebooks available

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China Goes West Managing a Chinese Partner Everything You Need to Know About Chinese Insights from Four Global Companies Companies Going Global Lub Bun Chong, C Consultancy Limited, China Joel Backaler, Frontier Strategy Group, USA "Doing business in China is exciting. Whether you "Smart, practical and highly readable… In China Goes take on a local partner or go it alone will depend West, Joel Backaler brings an important, accelerating on circumstance and this book will help answer global business trend into timely focus." - Mark many of your questions. Both ways can work. Use Duval, American Chamber of Commerce in China your instincts, watch the body language, learn their customs and give respect. Remember the 'Joel Backaler's book is a real eye-opener. Written in fundamental of business are the same everywhere. a clear, precise, and ready-to-use manner, it tells the Stability in your relationship management team is tale of contemporary China's 'Journey to the West.'' vital and more important than contracts, because - Davide Cucino, EU Chamber of Commerce in China you can fix a bad contract if you have a good 'Joel Backaler's comprehensive China Goes West will relationship. I don't believe in multiple Chinese be the go-to-guide for those looking to get up to partners, pick one and run hard. Lub Bun has speed quickly on the greatest business story of our witnessed both success and failure in China. Enjoy time.' - Julian Chang, Harvard Kennedy School the read." - Peter Cosgrove, APN News & Media "Joel Backaler's China Goes West is a true must-read Limited, Buspak Hong Kong, GlobeCast Australia Pty Limited and Clear Media for business leaders, researchers, and anyone interested in China's rapid Limited; and Australian Entrepreneur of the Year 1988 economic growth. Backaler details numerous real life business examples By drawing on the experiences of Danone, Nestlé, Coca-Cola and SABMiller, this and unlocks key cultural and governmental differences in a style that is both book provides an insight into why and how the managing a Chinese Partner can refreshing and engaging." - Ken Newell, PepsiCo Greater China (2008-2012) deliver value for a joint venture in China, a goal shared by many but achieved by "In China Goes West, Joel Backaler gives a concise and highly informative few. overview of Chinese companies' experiences abroad and in their home market. Contents: 1. The Case for Laying the Cornerstones * 2. Danone’s Bitter Split-up With Hangzhou The book is an invaluable introduction to a critical emerging global trend and Wahaha * 3. Nestlé’s Nurturing Care of Totole * 4. Coca-Cola’s Long Courtship of COFCO * is both a useful and stimulating reference.' - Vincent Chang, Ph.D., Peking 5. SABMiller’s Leap of Faith with China Resources * 6. Lonely Journey of an Ice Cream Peddler University HSBC Business School in China * 7. Catering To Every Palate in China (…almost) * 8. Three Steps to Laying the Presenting an unrivalled perspective into the inner-workings of Chinese Cornerstones corporations and their expansion plans for international markets, this book November 2013 UK november 2013 US combines executive interviews and first-hand accounts providing the sorely 288pp needed context to the rise of Chinese companies in home and overseas markets Hardback £70.00 / $115.00 / CN$132.00 9781137005816 and how the West can successfully compete. Canadian Rights Contents: 1. An Introduction to Chinese Companies * 2. Fleeing the Great Game * 3. The Unprepared * 4. The Assets * 5. The Explorers and Buyers * 6. The Danger * 7. The Opportunity * 8. The Response April 2014 UK May 2014 US 208pp 15 b/w tables, 8 figures Hardback £19.99 / $30.00 / CN$34.50 9781137293923 To Beijing and Beyond Canadian Rights Strategies for Multinational Corporations to Succeed In China

Saurabh Sharma, Ogilvy and Mathers, China A balanced account of modern China, To Beijing and Beyond shows why China is on the path to Competitiveness of Firms in China global success. The author dispels the myths and misunderstandings about China's economic and Richard Li-Hua, Global Higher Education Consulting (GHEC), UK cultural development and gives practical advice for MNCs wanting to thrive when trading and investing in Competitiveness of Firms in China addresses the multi-facet competitiveness multi-billion dollar Chinese market. of firms in China from an angle of strategic management of technology and innovation. The Chinese vanguard companies have been excellent in identifying Contents: 1. Introduction * 2. Are MNCs Facing Challenges strategic position and appropriately making strategic decisions, and effectively in China? * 3. Stages Of China’s Evolution – Focus On Past 30 making strategy in action. Years (1978-2012) * 4. China’s Challenges and Strategies - Today and Tomorrow * 5. Principles for MNC Engagement in Contents: Introduction * Redefining Competitiveness and its Multi-facets * Chinese China * 6. Thinking Pragmatically in China – Pillars to Develop a Business Environment - China’s Legacy * Technology Strategy and Sustainability * Chinese Fresh Perspective Entrepreneurship and Political Motivation * Innovation is Life-blood of Competitiveness * March 2014 UK April 2014 US Conversation with CEOs of Vanguard Companies * Road Ahead 208pp June 2014 UK June 2014 US Hardback £26.00 / $40.00 / CN$46.00 9781137286758 288pp Canadian Rights ebooks available Hardback £70.00 / $115.00 / CN$132.00 9780230222465 Canadian Rights

6 LEFT HEADER asianRIGHT business HEADER

What Chinese Want Coca-Cola and the Transformation of the Culture, Communism, and China's Modern Consumer Chinese Business System Tom Doctoroff Peter Nolan, Judge Institute of Management Studies, University of Cambridge, and "Brilliantly written, colourful, witty and well Jesus College, Cambridge, UK signposted, so that readers know the lessons they Few subjects in recent years have generated as fierce debate as the impact of are meant to draw from each chapter before moving globalization upon developing countries. This book analyses the impact of the on to the next one." - Financial Times (selected as one Coca-Cola company on China's business system. This study investigates the of the best 'Business and Economics' books of the whole value chain of Coca-Cola, and offers an insight into the process of capitalist year so far) globalization. "A fascinating account of the new Chinese Contents: Introduction * Globalisation, Multinational Firms and Developing Countries * Catch consumerism, written with great verve and sparkling up in the Chinese Economy * Coca-Cola and the Chinese Business System * Industrial Policy with real gems of insight. Bookstore shelves and the Chinese Beverage Industry * Coca-Cola Bottlers * Competition in the Chinese Non currently groan under the weight of books aimed at Carbonated Beverages (NCBs) Market * Procurement * Marketing * Logistics * Coca-Cola’s those hoping to crack this huge and growing market, Customers and Sales Channels * Summary * Conclusion * Epilogue: China at the Crossroads but Doctoroff's really stands out." - British Airways Business Life December 2014 UK December 2014 US 336pp "An invaluable primer on the culture and buying Hardback £70.00 / $115.00 / CN$132.00 9780230013575 patterns of the Chinese." - Fortune Canadian Rights Tom Doctoroff marshals his 20 years of experience navigating this fascinating intersection of commerce and culture to explain the mysteries of China. He explores the many cultural, political, and economic forces shaping the twenty- first-century Chinese and their implications for businesspeople, marketers, and entrepreneurs. Contents: PART I: PROLOGUE * PART II: CHINESE SOCIETY * PART III: DOING BUSINESS IN Follow us on CHINA * PART IV: THE NEW, OLD CHINESE CONSUMER * PART V: CHINA AND THE WORLD * PART VI: EPILOGUE October 2013 UK September 2013 US 272pp Paperback £10.99 / $16.00 / CN$18.50 9781137278357 Follow Palgrave Macmillan on @PalgraveBiz Canadian Rights ebooks available Facebook®. ‘Like’ our Facebook® page to get the latest news, for the latest news, events reviews and event invites. and competitions

www.facebook.com/PalgraveMacmillan www.twitter.com/PalgraveBiz The Challenge for Japanese Multinationals Strategic Issues for Global Management

Hiroo Takahashi, Graduate University, Japan The Challenge for Japanese Multinationals is about strategic issues of modern management from the view of global business practice. With the maturing of the domestic market, Japanese MNCs - not only in manufacturing industries but in non-manufacturing industries as well - will continue to globalize, with overseas expansion accelerating in emerging countries such as BRICs. Contents: 1. Regional Headquarter as MNC’s Global Strategies * 2. Issues Reform of Corporate Governance * 3. Business Ethics for Global Business * 4. Global R D Network * 5. International Competitiveness of the Japanese Service Industry * 6. Educational Development and Qualification for Global Business Leaders: Communication Skill * 7. Case Examples of Educational Development for Global Business Leaders November 2013 UK november 2013 US 224pp Hardback £65.00 / $105.00 / CN$121.00 9781137307590 Canadian Rights ebooks available

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Banking and Finance Euro Crash How Asset Price Inflation Destroys the Wealth of Nations The International Handbook 3rd edition

of Public Financial Management Brendan Brown, Mitsuibishi (UFJ) Securities International plc, UK 'Nobody is better at diagnosing and dissecting these central bank games than Edited by , International Monetary Fund, Richard Allen Brendan Brown, whether it is the Federal Reserve (The Global Curse of the World Bank, Overseas Development Institute, London, Federal Reserve) or the European Central Bank. It will give you a healthy boost UK, , Duke University, USA, Richard Hemming Barry in your skepticism about those who pretend to be the Platonic guardians , IMF, USA Potter of the financial system.' - Alex J. Pollock, American Enterprise Institute, 'The Handbook is a welcome addition to the literature Washington, DC; former president and chief executive officer, Federal Home on public finance, not least because it draws on Loan Bank of Chicago multiple disciplines in the social sciences to provide a rigorous and up-to-date analysis of all facets of Euro Crash is a unique analysis of the European Monetary Union, arguing that this important subject. As such it will surely prove it was not sub-optimal currency areas or profligate government spending but to be an invaluable resource for both academics instead fatal flaws in monetary design and an appalling series of policy mistakes and practitioners of public finance.' - Emmanuel by the European Central Bank that lead to the current and ongoing Eurozone Tumusiime-Mutebile, Bank of Uganda crisis. 'This Handbook brings together an extraordinary Contents: Foreword; Professor Joseph Salerno * 1. Asset Price Inflation – What Do We Know array of public financial management experts About This Virus? * 2. The Franco-German Dollar Union Which Never Took Place * 3. How the and their collective experience to provide a Virus of Asset Price Inflation Infected EMU * 4. How the Deutsche Bundesbank Failed Europe comprehensive repository of cutting-edge knowledge. It is a must read for and Germany * 5. The Bursting of Europe’s Bubble * 6. Guilty Verdict on the European Central students and practitioners especially after the global financial and Eurozone Bank * 7. From Fed Curse to Merkel-Draghi Coup * 8. EMU is Dead, Long Live EMU crises have rudely awakened the world to the importance of the linkages March 2014 UK March 2014 US between public financial and macro-fiscal management and their influence 256pp on constructing rules and institutions that can be implemented in specific Hardback £19.99 / $29.99 / CN$29.99 9781137371485 political economy contexts.' - Sanjay Pradhan, World Bank Institute Canadian Rights ebooks available 'This extremely comprehensive and well-researched volume covers topics of tremendously broad and practical interest, written by many of the world's leading experts on these subjects. I know of no other collection that comes anywhere close to addressing the whole of international financial management, from initial budget planning through adoption, execution, and evaluation. This book represents an invaluable contribution to the field, and The Executive Guide to Enterprise Risk will benefit students and government officials alike.' - Philip Joyce, University of Maryland School of Public Policy and Public Budgeting & Finance Management The International Handbook of Public Financial Management is essential reading for governmental policy-makers, and practitioners and consultants working in Linking Strategy, Risk and Value Creation this field, whose importance has been highlighted by the global financial crisis. It is a primary source for academics and students of economics, public finance, Christopher Chappell, actuary and risk management accountancy and public policy. consultant, UK Contents: Introduction * PART I: THE INSTITUTIONAL AND LEGAL FRAMEWORK * The An executive level guide to implementing or extending Macroeconomic Framework for Managing Public Finances in a Global Environment * Fiscal an enterprise risk management (ERM) framework in an Rules and Public Financial Management * The Legal Framework for Public Finances and Budget organization. Avoiding complex modeling topics, and Systems * Political Economy Aspects of Managing Public Finances * Role, Responsibilities unnecessary theory, this book cuts to the heart of the and Structure of Central Finance Agencies * Role of the Legislature in Budget Processes * topic, describing what ERM is, why it is important, what Strengthening Performance in Public Financial Management * PART II: ALLOCATION OF constitutes ERM and how it can be implemented to add RESOURCES * The Coverage and Classification of the Budget * Policy Formulation and the value to an organization. Budget Process * Medium-term Fiscal and Expenditure Frameworks * Managing for Results and Contents: 1. Introduction * 2. Defining an Enterprise Risk Performance Budgeting * Fiscal Federalism and Intergovernmental Financial Relations * PART Management Framework * 3. Developing a Business Strategy * III: MANAGING BUDGET EXECUTION * The Budget Execution Cycle * Public Procurement 4. Performance Management * 5. Risk and Capital Modelling * 6. * Managing Government Payroll * The Treasury Function and Treasury Single Accounts * Risk Culture * 7. The Board and the New Chief Risk Officer Internal Control and Internal Audit * Managing Extra-budgetary Funds * PART IV: MANAGING GOVERNMENT REVENUES * Tax Design from a Fiscal Management Perspective * Revenue Forecasting * Efficient Revenue Administration * Customs Administration * User Charges November 2013 UK December 2013 US and Earmarking * Managing Natural Resource Revenues * Managing External Aid * PART V: 200pp 8 b/w tables, 12 figures LIABILITY AND ASSET MANAGEMENT * Government Balance Sheets * Public Investment Hardback £29.99 / $45.00 / CN$52.00 9781137374530 Management and PPPs * Managing Fiscal Risks * Sovereign Wealth Funds * Long-term Canadian Rights ebooks available Obligations and Generational Accounting * Cash Management and Debt Management * Managing State-owned Enterprises * PART VI: ACCOUNTING, REPORTING AND OVERSIGHT OF PUBLIC FINANCES * Strengthening Fiscal Transparency * Government Accounting Standards and Policies * Government Financial Reporting Standards and Practices * Financial Management Information Systems * External Audit * Role of Independent Fiscal Agencies * About the Editors and Contributors * Glossary * References * Index August 2013 UK August 2013 US 928pp 32 b/w tables, 151 figures Hardback £165.00 / $240.00 / CN$276.00 9780230300248 Canadian Rights ebooks available

8 banking and finance

Models at Work The International Corporate Governance A Practitioner's Guide to Risk Management System Jawwad Farid, Alchemy Technologies and SP Jain Audit Roles and Board Oversight Global School of Management, Dubai and Singapore Felix I. Lessambo, St. John’s University, USA Models at Work provides a much needed 'middle ground' for risk practitioners who need an in-depth The International Corporate Governance System understanding of risk management without excessive provides a comprehensive approach to Corporate formulae or theory. Written to appeal to a broad but Governance, Audit Process and Risk Management. financially-minded audience, it provides coverage of Furthermore, it provides an analytical and risk management and the frameworks commonly comprehensive approach of the issues facing applied in the financial services industry. governance directors, internal and external auditors, risk managers, and public officials conducting Contents: PART I: RISK * 1. What is Risk? * 2. Measuring Risk * 3. assessments based upon the Report on Standards and Stress Testing, Bank Regulations and Risk * 4. Managing Risks * 5. Codes. Building Risk Systems * PART II: MONTE CARLO SIMULATION * 6. Monte Carlo Simulators in Excel * 7. Simulation Applications Contents: 1. Corporate Governance Framework * 2. The OECD * PART III: FIXED INCOME AND COMMODITY MARKETS - Corporate Governance Principles * 3. Corporate Governance and DISSECTING PRICING * 8. Identifying Drivers for Projecting the International Monetary Fund * 4. Corporate Governance and Crude Oil Prices * 9. Gold and the Australian Dollar * 10. Relative Value and the Gold - Silver the World Bank * 5. Corporate Governance in the United States Ratio * 11. Correlations: Crude Oil and Other Commodities * 12. Crude Palm Oil Futures * 13. * 6. Corporate Governance in the United Kingdom * 7. Corporate Crude Oil and Inflation * 14. Historical Spreads in Bond Yealds in the Indo-Pak Sub-Continent Governance in Canada * 8. Corporate Governance in Australasia * 9. Corporate Governance * 15. Volatility Trends in Commodity Prices * 16. Energy Insights * PART IV: DERIVATIVE in Japan * 10. Corporate Governance in Continental Europe * 11. Corporate Governance in SECURITIES * 17. Derivatives Terminology * 18. Products and Pricing * 19. Variations * 20. the Developing Countries (BRICS) * 12. Corporate Governance in Saudi Arabia * 13. Internal Derivative Pricing * 21. Advanced Fixed Income Securities * 22. The Treasury Function * 23. Audit Process * 14. The US Sarbanes-Oxley Act and the Audit Profession * 15. The Integrated Advanced Products Audit Process * 16. Audit of Group Financial Statements * 17. The European Union Statutory Audit Directive * 18. The Accounting & Auditing ROSC * 19. Corporate Governance Scandals Global Financial Markets * 20. Auditor Legal Liability * 21. The Future of the Auditing * 22. Risk Management * 23. December 2013 UK January 2014 US Management Fraud * 24. The Audit Committee and Management Fraud 656pp 634 figures Global Financial Markets Hardback £45.00 / $70.00 / CN$81.00 9781137371638 Canadian Rights ebooks available November 2013 UK December 2013 US 488pp 16 figures Hardback £39.99 / $60.00 / CN$69.00 9781137360007 Canadian Rights ebooks available

Intelligent Investing A Guide to the Practical and Behavioural Aspects of Investment The Safe Investor Strategy How to Make Your Money Grow in a Volatile Global Economy Guy Fraser-Sampson, Cass Business School, UK Tim McCarthy, Nikko Asset Management Co., 'A fantastic guide to setting investment strategy, Goodmorning Securities, and Jardine Fleming UT, Japan based on the practical experience of one of the world's leading experts in the field.' - Askar Drawing on his 30 years' experience providing Karimullin, Kazakhstan Sovereign Wealth Fund investment solutions to individuals and their advisors, 'Shows all too clearly how organisational and expert investor Tim McCarthy, explains how to create behavioural issues often get in the way of clear a globally diverse portfolio to help navigate risky strategic thinking. A great read for anyone markets. Through engaging real-life stories and his attempting to drive change or innovation in the seven key lessons, McCarthy plots a straightforward investment field.' - Mark Baumgartner, PhD , The path to investment success. Ford Foundation Contents: PART I: LESSONS FROM INVESTORS * PART II: INVESTING SOLUTIONS * PART III: FINDING THE ADVISOR Intelligent Investing is the first ever practical guide for YOU CAN TRUST * PART IV: FINAL WORDS OF ADVICE investors on how to initiate and conduct a strategic planning exercise. Guy Fraser-Sampson explains the concepts and behavioural factors likely to be encountered, and shows how a clear understanding of an investor's strategic positioning flows naturally into good March 2014 UK February 2014 US asset allocation practice. 320pp Hardback £18.99 / $30.00 / CN$34.50 9781137279101 Contents: 1. What is Strategy? * 2. Strategy and Investment * 3. Conducting the Process * Canadian Rights 4. What sort of investor are we? Different perspectives on liquidity and volatility * 5. SWOT analysis for investors * 6. What are we Trying to Achieve? * 7. Asset Allocation: Theory and Practice * 8. Asset Allocation in Practice * 9. How to Access Asset Types: Selecting Passive and Active Managers * 10. New Developments: Trend and Risk Factor Investing * 11. Ten ‘Do’ and ‘Don’t’ Guidelines * 12. Concluding Thoughts: Where are we Going? Global Financial Markets July 2013 UK July 2013 US 184pp 2 figures Hardback £34.99 / $50.00 / CN$57.50 9781137264084 Canadian Rights ebooks available

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Disorganized Crimes The Investor’s Paradox Why Corporate Governance and Government Intervention The Power of Simplicity in a World of Overwhelming Choice Failed, and What We Can Do About It Brian Portnoy, Chicago Equity Partners, USA Bernard E. Munk, Munk Advisory Services, USA In The Investor's Paradox, hedge fund expert Brian 'Bernard Munk brings one of the most incisive Portnoy explains how to sift through today's diverse minds in the world of business to the analysis of investment choices. Drawing on cutting-edge research modern-day corporate governance. He is a master at in behavioral economics and social psychology, critiquing the people and process weaknesses in the Portnoy demystifies hedge funds, debunks popular system and pointing the way to a more constructive myths, and gives readers the basic tools they can use to higher ground, one in which all stakeholders of a 21st tell the good investment from the bad. century corporation will benefit. His book should Contents: Preface: The Trillion Dollar Job No One Talks About be high on the reading list in global boardrooms and * PART I. CONTEXTS * 1. Introduction: Picking Winners * 2. The investment firms.' - James Kristie, Directors & Boards Science (and Art) of Being Wrong * 3. Alternative States * PART 'It is not often in the history of economic thought II. TOOLS * 4. Managing Expectations * 5. Madoff’s Hobgoblins that a book emerges which is a cross between a * 6. The Devil(s) You Know * 7. Touring Lake Wobegon * PART III. Dostoyevskeite analysis of crime and punishment EXTENSIONS * 8. The Social Network * 9. Gorillas in the Mist * and a well-reasoned assault on established doctrine. 10. Mirror, Mirror * 11. Conclusion: More Dr. Munk has accomplished that feat with this February 2014 UK January 2014 US monograph on corporate mis-governance. As a one time graduate student of 256pp the University of Chicago he is dismayed that the real world of the corporate Hardback £17.99 / $27.00 / CN$31.00 9781137278487 boardroom seems to operate often in sinister fashion inconsistent with the Canadian Rights benign working of the invisible hands – and worse still, the capital markets fail miserably on occasion to exert any discipline. Most of the time these failures are hidden from view but during the asset and credit bubble busts which have become a regular feature in our age of monetary instability there have been a series of spectacular corporate scandals. With great precision, drawing on his own considerable business experience, Dr. Munk shows how these remained for so long undetected and what changes in institutional arrangements are OTC Derivatives: Bilateral Trading essential to containing this on-going menace to our economic prosperity.' - Brendan Brown, economist and The Global Curse of the Federal Reserve and Central Clearing Corporate misgovernance and the failure of government regulation have led to An Introduction to Regulatory Policy, Market Impact and major financial fiascos. 'Disorganized crimes' are disruptive and costly. Munk links Systemic Risk the two major eras of corporate misgovernance during the last decade to explain how these events occur and what can be done to prevent them from re-occurring. David Murphy, Rivast Consulting, US Contents: 1. Who’s the Fish? * 2. Behind Every Great Fortune is a Great Crime * 3. Seeing After the credit crisis, supervisors enacted a range of One’s Friends Getting Rich is Upsetting * 4. Round Up the Usual Suspects * 5. Carrots for Good financial reforms. In particular, they radically changed Governance * 6. The Conflicts of Managerial Capitalism * 7. Call Them Disorganized Crimes * the nature of the OTC derivatives market via a number 8. Connecting the Dots * 9. The Corporate Governance Dilemma * 10. Micro Risks and Macro Disturbances * 11. Crime and Punishment * 12. Foolish Bankers and Burdened Taxpayers * 13. of measures, notably mandatory central clearing. This No Place to Hide * 14. Remediation * 15. Financial Alchemy book discusses the market before the crisis, explains what central clearing is, and outlines the consequences October 2013 UK November 2013 US of the new rules. 336pp 17 figures Hardback £29.99 / $45.00 / CN$52.00 9781137330260 Contents: PART I: UNDERSTANDING BILATERAL Canadian Rights ebooks available RELATIONSHIPS * 1. Over-the-Counter Derivatives and Repurchase Agreements * 2. Bilateral Relationships * 3. Risks in Bilateral Relationships * 4. Bilateral Relationships in the Crisis * PART II * 5. The New Model * 6. Relationships in a Trilateral World * 7. Risks * 8. Design Choices and Financial Stability * 9. The Future Value-Based Working Capital Management Global Financial Markets Determining Liquid Asset Levels in Entrepreneurial Environments August 2013 UK September 2013 US 304pp Grzegorz M. Michalski, Wroclaw University of Economics, Warclaw, Poland Hardback £39.99 / $70.00 / CN$81.00 9781137293855 Canadian Rights ebooks available Value-Based Working Capital Management analyzes the causes and effects of improper cash flow management between entrepreneurial organizations with varying levels of risk. Contents: Introduction * 1. Working Capital Management in Context * 2. Understanding and Measuring Financial Liquidity Levels * 3. Intrinsic and External Values of Liquidity and Optimization * 4. Net Working Capital Management Strategies * Conclusion April 2014 UK April 2014 US 200pp 31 figures, 20 b/w tables Hardback £65.00 / $100.00 / CN$115.00 9781137397997 Canadian Rights

10 banking and finance

The Money Trap The Gold Cartel Escaping the Grip of Global Finance Government Intervention on Gold, the Mega Bubble in Paper, and What This Means for Your Future Robert Pringle, Central Banking Publications, UK 'Robert Pringle's The Money Trap looks deeply Dimitri Speck, Staedel Hanseatic, Germany at the fundamental problems of reforming the 'From my studies in economic history I am not international monetary system to expand the familiar with a single instance where a market politically feasible and economically viable manipulation has been successful in the long-term. alternatives open to countries. Since the end of Governments and their Agencies always impose Bretton Woods, the world economy has not had price support or price suppression measures (for rules that guided markets toward an efficient instance price and wage controls) but market forces equilibrium that benefitted large and small always dispose of these interventions by prices countries. Pringle shows why current international collapsing through support levels or soaring though arrangements repeatedly bring crises.' - Allan the temporary controlled prices. It is my opinion that Meltzer, Carnegie Mellon University, USA soaring gold prices in future will completely destroy The Money Trap, now in paperback and with an the little credibility central banks still enjoy. This is extended new preface, examines the policies of central a very good and well researched read.' - Marc Faber, banks, financial regulators and private sector financial The Gloom Boom & Doom Report institutions in the development and management of the global financial crisis. 'The Gold Cartel is a brisk, articulate and convincing Contents: Preface * PART I: IN THE TRAP * 1. Into the Danger Zone * 2. Why Players Need a read. Even so, it remains extremely sound. A miracle!' - Heinz Christian Hafke, New Rulebook * 3. How Monetary Systems are Born * 4. World Money without an Anchor * former German Bundesbank director PART II: SEARCHING FOR WAYS OUT * 5. Improving National Policies * 6. A Solution for the The Gold Cartel is an insightful and thought-provoking analysis of the world Eurozone * 7. Money International * PART III: FOUR KEY ISSUES * 8. Those Global Imbalances market for gold, how it works, and what influences gold price. But it also lends * 9. The Reserve Currency Overhang * 10. Can Banks Be Made Safe? * 11. Markets, States insight into something more disturbing – the organized intervention in the gold and Bubbles * PART IV: HARNESSING THE POWER OF GLOBAL FINANCE * 12. 100 Years of markets by Central Banks. Currency Plans * 13. The Choice of the Standard * 14. Towards a Real Global Currency * 15. The Emerging Global Financial System September 2013 UK october 2013 US 328pp 114 figures November 2013 UK november 2013 US Hardback £19.99 / $29.99 / CN$34.50 9781137286420 360pp Canadian Rights ebooks available Paperback £19.99 / $30.00 / CN$34.50 9781137366900 Canadian Rights

Understanding Alternative Investments Money, Banking, and the Business Cycle Creating Diversified Portfolios that Ride the Wave of Investment Volume I: Integrating Theory and Practice Success

Brian P. Simpson, National University, USA Stephen Todd Walker, Oppenheimer and Co. Inc. , USA Money, Banking, and the Business Cycle provides a comprehensive framework One of the top wealth managers in the world, Stephen for analyzing these mechanisms, and offers a robust prescription for reducing Todd Walker, draws on examples of 'smart money' financial instability over the long-term. Volume I bridges tough economic theory institutions, as well as his revolutionary theory 'Modern with empirical evidence. Portfolio Allocation' to show how any investor can use alternatives to diversify their portfolio, decrease risk Contents: Introduction * PART I: THEORY * 1. Money, Banking, and Inflation * 2. How Does the and increase return. Government Cause Inflation? * 3. What Causes the Business Cycle? * 4. In Defense of Austrian Business Cycle Theory * PART II: PRACTICE * 5. The Recession of the Early 1980s * 6. The Contents: Introduction: That Was Then, This is Now * 1. Does Business Cycle in Late Twentieth/Early Twenty-First Century America * 7. John Law’s Financial the Universe Move in Waves? * 2. Not All Financial Advisors Scam and the South Sea Bubble * 8. The Great Depression * 9. The Business Cycle in America Are Created Equal * 3. Access to Alternative Investments and from 1900 to 1965 * Epilogue Competitive Advantages * 4. Knowledge Really is Power * 5. The Changing Financial Landscape * 6. I Hate To Say, It But April 2014 UK April 2014 US I Told You So * 7. The Market and Alternative Investments 328pp 16 b/w tables, 6 figures, 43 graphs * 8. Diversification is Not Limited * 9. The ‘Smart Money’ Hardback £72.50 / $110.00 / CN$132.00 9781137335319 Is Global * 10. Are All Hedge Funds Evil or Are They Really Canadian Rights Angels in Disguise? * 11. The Fools Gold or the Real Deal? * 12. Venture Capital is Back * 13. Asset Allocation and Alternative Investments * 14. Modern Portfolio Allocation * 15. There is Nothing to Fear Except Fear Itself * 16. Devising Portfolios with Alternative Investments and Comparables * 17. Alternative Investments Over the Past 20 Years * 18. The Asset Allocation Process and Sample Portfolios July 2014 UK June 2014 US 340pp 86 figures, 41 b/w tables Hardback £40.00 / $50.00 / CN$63.00 9781137370181 Canadian Rights

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Investing in Energy Branding Creating a New Investment Strategy to Maximize Your Portfolio's Return Defending Your Brand Michael C. Thomsett, New York Institute of Finance, How Smart Companies use Defensive Strategy to Deal with USA Competitive Attacks 'Michael C. Thomsett has eloquently written an energy bible for the ages! His apolitical insight Tim Calkins, Northwestern University, USA on why energy prices paradoxically remain high, "It's a brutally competitive world out there. Tim transcends the mainstream myths and explores Calkins outlines the weapons and strategies the classic battle between perception and reality. A available to defend against the big guys, while mandatory read for all traders.' —Al Bicoff, C.T.A., exploring how and when to defend against a guerilla Technical Analytics, Inc. insurgency. Wear a flak jacket." - Andy England, The energy sector has more trading volume than any MillerCoors other commodity. Broken into four sections, Investing "A well thought-out and articulated defense plan in Energy is an essential primer on this lucrative market. is not reactive, but rather a proactive strategy It guides the reader through the basics of getting to protecting your business. Tim's principles and started in energy trading, before outlining specific practices are for those exceptional managers who trading and investing strategies. have both the courage and discipline to deliver Contents: Introduction * PART I: OILING UP ON THE BASICS * 1. A Brief History - Black against the non-negotiable of defending their brand Gold, Texas T * 2. The Big Picture - Energy, the Biggest Market Sector * 3. The Many Uses of . . . no matter what." - Richard H. Lenny, former Energy Products * 4. Opportunities and Risks * PART II: MANY WAYS TO INVEST OR TRADE chairman & CEO, The Hershey Company * 5. Trading in Energy Futures * 6. Energy Stocks * 7. ETFs and Index Funds * 8. Options * Marketing expert Tim Calkins shows businesses how to create and maintain a PART III: INVESTMENT AND TRADING STRATEGIES * 9. Knowing Your Risk Tolerance * 10. Using a Broker versus Going on Your Own * 11. Fundamental Analysis of the Energy Market defensive strategy including: how to understand and get competitive intelligence; * 12. Technical Analysis of the Energy Market * 13. How Energy Trades are Taxed * PART IV: how to determine if your brand or company is at risk; how to create a defensive SUMMARIZING THE MARKET * 14. Ten Mistakes Investors and Traders Make * 15. Ten Myths strategy; limiting risk and preventing a trial; understanding your own IP as a of the Energy Industry and Futures Market * 16. Ten Ideas to Launch Your Investment Plan * weapon - and much more. Notes * Index Contents: 1. Introduction * 2. The Threat * 3. The Financial Challenge * 4. Know Your Enemy * February 2014 UK January 2014 US 5. Competitive Intelligence * 6. The Key Question * 7. Planning the Defense * 8. Stopping the 336pp 62 figures, 17 b/w tables Launch * 9. Blocking Distribution * 10. Limiting Awareness * 11. Preventing Trial * 12. Fighting Hardback £50.00 / $75.00 / CN$86.00 9781137357168 Repeat * 13. Defense Never Ends * 14. Defensive Strategy for Innovators * 15. A Cautionary Canadian Rights Word about Competition Law February 2014 UK January 2014 US 304pp 20 figures Paperback £11.99 / $18.00 / CN$20.00 9781137278753 Canadian Rights Options for Swing Trading Leverage and Low Risk to Maximize Short-Term Trading Michael C. Thomsett, New York Institute of Finance, Luxury Brands in Emerging Markets USA Options traders know all about leverage, and swing Edited by Glyn Atwal, ESC Rennes School of Business, France, Douglas Bryson, traders are keenly aware of entry and exit timing as Burgundy School of Business, France the key to profits. Options for Swing Trading shows the Luxury Brands in Emerging Markets is an invaluable repository of knowledge that experienced trader at an intermediate or advanced brings clarity to key issues and trends for practitioners, academics and students of level how to combine these two trading skills into a luxury brands. It sets out to decode the luxury markets in the primary emerging single, powerful set of strategies to maximize leverage markets (BRICs) and provide a rich resume of the key factors that influence the while minimizing risk. effectiveness of luxury brand strategies. Contents: Introduction: Problems of Risk in Most Trading Contents: PART I: BRAZIL * PART II: RUSSIA * PART III: INDIA * PART IV: CHINA * PART V: Systems * 1. Options: Trading Basics * 2. Swing Trading: The NEW FRONTIER MARKETS Basics * 3. Dangerous Waters: Risk Inherent in Comprehensive Swing-Based Strategies * 4. Marginal Potential: Leverage February 2014 UK February 2014 US Limitations in Swing Trading with Stock * 5. Elegant Solutions: 240pp 1 b/w table, 24 figures Options to Address the Risk and Leverage Issues * 6. In and Out: Hardback £62.50 / $105.00 / CN$121.00 9781137330529 Entry and Exit Criteria for Swing Trading * 7. Powerful Timing Tools: Expanding Swing Signals Canadian Rights ebooks available with Candlestick Reversals * 8. Flexing Your Muscle: The Power of Options Close to Expiration * 9. Swings Maximized: Timing the Swing with Ex-dividend Date * 10. Strategy # 1: Long Option Approach, a Basic Solution * 11. Strategy # 2: Long/Short Call Strategy, Uncovered Short Side * 12. Strategy # 3: Long/Short Call Strategy, Covered Short Side * 13. Strategy # 4: Long/Short Call Strategy, Ratio Writing on the Short Side * 14. Strategy # 5: Long/Short Put Strategy * 15. Strategy # 6: Short Option Strategy * 16. Strategy # 7: Synthetic Option Positions Strategy * 17. Strategy # 8: Multiple Contracts and Weighting with Ratio Calendar Spreads * 18. Strategy #9: Expanded Iron Butterfly Swing Trading * Epilogue - The Big Picture: Swing Trading and Your Portfolio * End Notes September 2013 UK september 2013 US 368pp 90 figures, 16 b/w tables Hardback £35.99 / $55.00 / CN$63.00 9781137282569 Canadian Rights ebooks available

12 branding

Resurgence Brand Breakout The Four Stages of Market-Focused Reinvention How Emerging Market Brands Will Go Global

Gregory S. Carpenter, Northwestern University,USA, Nirmalya Kumar, London Business School, UK, Gary F. Gebhardt, HEC Montreal, Canada, John F. Jan-Benedict E.M Steenkamp, University of North Sherry, University of Notre Dame, USA Carolina, USA Based on fascinating insider accounts with leaders "Anyone with more than a passing interest in from Motorola, Alberto Culver, Harley-Davidson, and how global brands develop should take note... others, Resurgence explores the change process and with its summaries and excellent case studies it is reveals how some of the most interesting and notable a worthwhile read for anyone with an interest in brands in the world have managed to stage remarkably how brands are formed and perceptions changed" - successful comebacks following periods of decline. Financial Times Contents: 1. The Beginning * Step I: Recognize * 2. My Name "Products made in China are everywhere in the is Motorola and I Have a Problem: Recognizing the Need for West, but Chinese brands are rarely seen. Chinese Change * 3. Teams Make Change: Building a Coalition * Step II: companies now aspire to change this situation. I am Reinvent * 4. A Vision for Change * 5. Going Public * 6. Walking excited to read Brand Breakout, and hope more and the Talk * 7. Dear Customer: Reconnecting with the Market * 8. more Chinese companies can work smart (not just Collaborative Strategy Development and Implementation * 9. hard) to build Chinese brands on a global scale." - Pink Slips for Dissenters, Offers for Believers * Step III: Formalize * 10. Make it Official: Formalize, Zhuo (Joe) Wang, Shanghai Jahwa United and Herborist Cosmetics Reward, and Indoctrinate * 11. Power to the Masses * Step IV: Maintain * 12. Sticking with 'I loved the central idea of the book and the eight ideas on brand building... Change: Employee, Market, and Cultural Maintenance * 13. Reaping the Benefits of Change Brands are after all more about human appeal than just being a product or March 2014 UK February 2014 US service with great features. They need to have mystery and enigma to be able 256pp 1 table, 17 figs to get consumers to love them. That is the secret sauce… I recommend this Hardback £18.99 / $28.00 / CN$32.00 9781137278616 book for all those who dream of crafting global brands – especially for large Canadian Rights Indian firms that operate globally.' - Times of India "As two most well-known marketing scholars on emerging markets in the world, Nirmalya Kumar and JB Steenkamp provide a definitive guideline for emerging market brands here. The eight routes proposed in this book lay out a comprehensive roadmap for those aspiring companies and countries to effectively enter global markets, and will have a far-reaching impact in the The Meaningful Brand years to come. It also provides great insights on the transition of the economic development mode of China. A novel and thought-provoking masterpiece!" - How Strong Brands Make More Money Yubo CHEN, Professor & Deputy Chair of Marketing, Tsinghua University Written by the world's leading thinkers on brand strategy, Brand Breakout looks Nigel Hollis, Millward Brown, USA at what Asian and emerging market brands need to do to succeed in international Instilling brand loyalty among consumers is the markets and the challenges they face when competing with western brands. key to long-term success, and requires focusing on Contents: Introduction * 1. The Asian Tortoise Route: Migrating to higher quality and brand meaningful differentiation: functional, emotional, premium * 2. The Business to Consumer Route: Leveraging B2B strengths in B2C markets or societal. Supported by data analyses, case studies * 3. The Diaspora Route: Following emigrants into the world * 4. The Brand Acquisition and interviews, The Meaningful Brand explores the Route: Buying global brands from Western multinationals * 5. The Positive Campaign Route: four components of a distinguished brand: purpose, Overcoming negative country of origin associations * 6. The Cultural Resources Route: delivery, resonance, and difference. Positioning on positive cultural myths * 7. The Natural Resources Route: Branding Commodities in four steps * 8. The National Champions Route: Leveraging strong support from the state * Contents: Foreword * Acknowledgements * Preface * PART Conclusion: Looking Ahead I: WHAT’S IT ALL ABOUT? * Chapter 1: How Marketing Adds Financial Value To A Business * Chapter 2: How Brands June 2013 UK June 2013 US Influence Purchase Decisions * Chapter 3: What Makes Your 272pp 15 figures, 11 b/w tables, 2 b/w photos Brand Meaningfully Different? * Chapter 4: Linking Meaningful Hardback £17.99 / $28.00 / CN$32.00 9781137276612 Difference To Financial Outcomes * PART II: CREATING A Canadian Rights ebooks available MEANINGFULLY DIFFERENT BRAND * Chapter 5: Clarity Of Purpose * Chapter 6: Effective Delivery * Chapter 7: Resonance * Chapter 8: Differentiation * Chapter 9: Defining A Meaningfully Different Experience * PART III: AMPLIFYING A MEANINGFULLY DIFFERENT BRAND * Chapter 10: Findability * Chapter 11: Credibility * Chapter 12: vVtality * Chapter 13: Affordability at a Price Point * Chapter 14: Extendability * Chapter 15: Make the Most of Your Brand October 2013 UK October 2013 US 240pp 10pp b&w photos Hardback £18.99 / $28.00 / CN$32.00 9780230342262 Canadian Rights ebooks available

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Hit Brands Power Branding How Music Builds Value for the World's Smartest Brands Leveraging the Success of the World's Best Brands

Daniel Jackson, CORD Worldwide LTD, UK, Richard Steve McKee, McKee Wallwork & Company, USA Jankovich, B(R)ANDS Music Branding Group, USA, Eric Sheinkop, Music Dealers, USA Ignoring conventional marketing wisdom has enabled many startups to develop into international 'Music done right can instantly stir consumer passion corporations. Drawing on case studies from iconic and deepen their connection to brands. It can brands Coca-Cola, General Motors and Google, transcend cultures, demographics and geographic amongst others, Power Branding shows how counter- borders. That's why Hit Brands is a must-read. Three intuitive strategies used by the biggest brands can also of the best music branding experts in the business best serve small and mid-sized companies. offer excellent advice that can literally make your Contents: WHO * 1. Who Comes First * 2. Small Means Big * brand sing and drive sales at the same time.' - 3. Happy are the Hunted * 4. Uncommon is Common * 5. It’s Howard Draft, Draftfcb Not About You * 6. Heart Beats Wallet * 7. Relationships are "Music is the most efficient and meaningful way to Reciprocal * 8. Irrational is Rational * 9. Customers are Wrong * engage consumers, and thanks to Hit Brands, both 10. Research can be Deceiving * 11. It’s Not the Shoes * 12. Self- the seasoned professional and the newbie brand Expression Doesn’t Sell * 13. B2B is P2P * 14. Brands R’ Us * 15. manager will learn how to harness the social power Your Brand is TheirsWHAT * 16. Brands Belong * 17. Consensus of this universal passion." - Lucien Boyer, Havas Sports & Entertainment is Good * 18. Ideas are It * 19. Margins Take Money * 20. Relevance Rules * 21. Simplicity Sells * 22. Bad can be Good * 23. Different is Refreshing * 24. Feelings Come First * 25. Conventions Companies and agencies spend vast amounts of money to advertise and brand can be Challenged * 26. Counterbranding Works * 27. Scarcity Drives Value * 28. Copycats products and music has been an important part of this. Hit Brands assesses how Never Cease * 29. Innovation Prevents Liquidation * 30. Form Can Top FunctionHOW * 31. from selecting sound and music for individual products and adverts many large First Impressions Matter * 32. Words Count * 33. Testing may Fail * 34. Giving Gets * 35. Less companies have moved to develop a music strategy to align their brand and is Often More * 36. Gaps are Good * 37. Not All Bells are Equal * 38. Promises are Problematic create emotional impact. * 39. Creativity Sells * 40. Partnerships Pay * 41. Boring is Criminal * 42. Humor Helps * 43. Manners Matter * 44. Behavior isn’t Belief * 45. Discounting is DangerousWHERE AND WHEN Contents: Foreword * History of Music and Brand Relationship * Brands at the New Majors * 46. Convergence Spells Opportunity * 47. Branding is Everything * 48. Credibility is Critical * * Introduction to 3 Strategic Models * Music as Identity: Case Studies and Interviews * Music 49. Sales and Marketing Mix * 50. Integration is Power * 51. Social can be Slippery * 52. Data is as Engagement: Case Studies and Interviews * Music as Revenue: Case Studies and Interviews Big * 53. CRM can Backfire * 54. Analog is Awesome * 55. Investing Returns * 56. ROI may be * Multimodal Strategies: Best Practice for Brands and Music * Flipping the Equation: Brand Deceiving * 57. Accretion is Amazing * 58. Patience is a Virtue * 59. Visibility Brings Credibility Strategies for Music * Mapping the Future * 60. Harmony is HardWHOOPS * 61. It’s OK to be Uncomfortable * 62. Entropy Happens October 2013 UK November 2013 US * 63. Size Won’t Save You * 64. You Can’t Fake Authenticity * 65. Free is Costly * 66. Doing 212pp 12 figures, 4 b/w tables Good Might Hurt * 67. Tactics are Deceiving * 68. Price is a Product Feature * 69. Focus can Hardback £24.99 / $40.00 / CN$46.00 9781137271471 be Fleeting * 70. Aspirations may Backfire * 71. Celebrities Bite * 72. Nobody Likes a Bully * 73. Canadian Rights ebooks available Christmas isn’t Uncool * 74. Speed can Kill * 75. The Mirror can’t be Trusted February 2014 UK January 2014 US 256pp 10 b&w illustrations Hardback £18.99 / $28.00 / CN$32.00 9781137278845 Brand Romance Canadian Rights Using the Power of High Design to Build a Lifelong Relationship with Your Audience

Yasushi Kusume, Electrolux Group Design, Sweden, Neil Gridley, design and innovation consultant, UK Managing Online Reputation "Brand Romance is the blueprint for harnessing the How to Protect Your Company on Social Media power of high design and for winning the hearts and minds of your customers."- Stefano Marzano, Charlie Pownall, WATATAWA and Puretech, Mumbai Electrolux Managing Online Reputation is a comprehensive For brands to succeed in a competitive environment look at online reputation management. Drawing on they need to build a 'loving' relationship with their recent examples of organizations managing their customers. Brands need to construct an emotional online reputations effectively and ineffectively, it engagement with customers so that they feel provides a practical and visual tool-kit of processes genuinely connected to it and what it has to offer. and techniques to help limit and respond effectively to Through 15 steps this books reveals how to use High negative situations on social media. Design principles to build a truly loved brand. Contents: PART I: MINIMIZING ONLINE RISKS * 1. Contents: Acknowledgements * Preface * Know Who Understanding Weaknesses * 2. Developing Strategy * 3. You Are * Commitment 1: Think Of Your Brand As A Person * Know Your Audience * Aligning the Organisation * 4. Protecting the Brand * PART II: Commitment 2: Understand Short And Long-Term Needs * Commitment 3: Co-Create With MANAGING ONLINE REPUTATION * 5. Sniffing for Trouble People * Commitment 4: Understand How People Experience * Commitment 5: Measure * 6. Manning the Barricadess * 7. Guarding the Gateposts * 8. And Optimize * Commitment 6: Introduce A ‘Love Tester’ * Know What You Will Bring Planning Campaigns * 9. Handling Firestorms and Crises Your AudienceCommitment 7: Build A Clear Brand Design Architecture * Commitment 8: Continuously Innovate * Commitment 9: Give Your Value Proposition The Four Design Palgrave Pocket Consultants Drivers * Know How You Will Bring It To Your Audience * Commitment 10: Create A Clearly July 2014 UK August 2014 US Recognizable Identity * Commitment 11: Embrace Three Design Principles * Commitment 12: 176pp Create One Vocabulary For The Whole Organization * Commitment 13: Recognize The Maestro Paperback £14.99 / $24.00 / CN$30.00 9781137382290 And The Virtuoso * Commitment 14: Nurture Your Talent * Commitment 15: Create A Shared Canadian Rights ebooks available Culture * In Closing * Bibliography November 2013 UK December 2013 US 246pp 8 diagrams Hardback £29.99 / $47.00 / CN$54.00 9781137369000 Canadian Rights ebooks available

14 branding

Tribal Marketing, Tribal Branding Luxury, Lies and Marketing An expert guide to the brand co-creation process Shattering the Illusions of the Luxury Brand

Brendan Richardson, University College Cork, Ireland Marie-Claude Sicard, Paris IV-Sorbonne University, France, New York University, USA, and EM-Lyon, Tribal branding allows marketers to benefit from Shanghai, China greatly enhanced levels of consumer devotion to brands. Richardson incorporates the approach of 'Luxury, Lies and Marketing isn't just one more ethno-marketing to expertly explain the opportunities book about luxury marketing, it's THE book that for marketing and branding professionals to co-create challenges all the others, thanks to its indispensable brands with, and develop new ways of marketing to, critical approach, its capacity for overturning our tribal groups and brand communities. preconceived notions, the effectiveness of its analytical methods, and its salutary critical spirit.' - Contents: 1. Tribes, Tribal Marketing, and Tribal Branding * 2. Inma Urream Brand Meaning Management Director, What is Tribal Marketing, and why hasn’t it been more widely Pompeu Fabra Universitat Barcelona, Spain implemented? * 3. Tribal Origins and Idiosyncracies – Why Brand Tribes form and why they need to see themselves as Luxury, Lies and Marketing uncovers the truth about unique * 4. Understanding Tribal Dynamics: Beginning to Engage luxury brand marketing and shows that like any other with the Art of Ethno-Marketing * 5. Collecting Tribal Data * commercial brand, they manipulate and influence their 6. Interpreting Tribal Data: Analysing Ethnographic Data and customers with traditional commercial techniques. Full using it to build and maintain Tribal Brands * 7. Meet the Tribes * 8. Towards an Ethics of Tribal of case studies and practical tools for understanding luxury brand marketing the Marketing * 9. Tribes and Tribal Branding – where do we go from here? * Bibliography * Index author provides frameworks to help companies with their own branding strategy. July 2013 UK August 2013 US Contents: Introduction * PART I: DOING AWAY WITH SOME RECEIVED IDEAS * French Luxury 198pp 15 b/w tables, 2 diagrams : An Ego as Big as the Ritz * A Neglected History * On the Art of Denying One’s Mother * Going Hardback £24.99 / $40.00 / CN$46.00 9780230368828 Back Still Further * The Origin of European Luxury : Court Society * And on the Paternal Side? * Canadian Rights ebooks available Luxury’s Quest for Meaning * False Ancestors * The Limping Devil * Luxury is Always a Swerve * The three ‘Swerves’ of Luxury * PART II: INTERNATIONAL LUXURY : THE CLASH OF CULTURES * The PyramidThe Galaxy * Two Models, Two Societies * The Classical and the Baroque * A Work in Progress * When the Erosion of the Industrial Model Reaches Luxury Brands * Invisible Luxury * New Brands on the Horizon? * PART III: HOW LUXURY BRANDS WORK * Defining Luxury : Insufficient Criteria * One Luxury, or Three Luxuries? * A Brand is an Impression * The Fingerprint Method * The Physical Pole * The Temporal Pole * The Spatial Pole * The Norms Pole Asian Brand Strategy 2nd Edition * The Positions Pole * The Projects Pole * The Relations Pole * What does the Future Hold? * The Slider Console * Ralph Lauren : a Luxury Brand? * The Summaries of Summaries * The Brand Lessons for the Future from Asia's Best Brands Ladder of Values * Descending and Rising * Marketing and Luxury : the Big Misunderstanding * A 2nd edition Paradoxical Form of Marketing * Down with Luxury Marketing? * Conclusion December 2013 UK January 2014 US Martin Roll, VentureRepublic Pte.Ltd., Singapore 224pp 2 diagrams Hardback £24.99 / $45.00 / CN$46.00 9781137264688 A new edition of the bestselling, comprehensive framework for understanding Canadian Rights Asian branding strategies and Asian brands, including a user-friendly strategic model and examples of success stories and challenges. The author offers trusted insights, knowledge and perspectives supported by brand new research and case studies. Contents: Introduction * 1. Branding - The Driver of a Successful Business Strategy * 2. Transforming How We Understand Asian Cultures and Consumers * 3. Asian Country Branding * 4. Celebrity Branding in Asia * 5. Asian Brand Strategy * 6. The Digital Revolution and How Brandjack! It Reshapes Asian Brands Path to Global * 7. Successful Asian Brand Cases * 8. Aspiring Asian Brand Cases * 9. 10 Steps to Build a Successful Asian and Emerging Market Brand * 10. Asian How your reputation is at risk from brand pirates Brands Towards 2020: A New Confidence in the Asian Boardroom * Conclusion and what to do about it

May 2014 UK June 2014 US Quentin Langley, UK 280pp Hardback £29.99 / $45.00 / CN$52.00 9781137359162 Containing 90+ case studies including BP, Beyoncé, Pizza Hut and Chrysler, this is Canadian Rights the first book to analyze brandjacking - when organizations lose control of their brand's image online. Combining crisis communication and social media, this book charts the trend's growth, offering advice to those who find themselves at the mercy of brand pirates. Contents: Introduction * 1. The Proto Brandjacks, 2000-2004 * 2. Early Brandjacks, 2005-2007 * 3. The Brandjack Takes Shape, 2008-09 * 4. The Brandjack Matures - 2010 * 5. 2011: The Year The World Caught Fire March 2014 UK April 2014 US 200pp Hardback £22.99 / $35.00 / CN$40.00 9781137375353 Canadian Rights

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The Brand Strategist’s Guide to Desire Business Ethics and Corporate Social How to give consumers what they actually want Responsibility Anna Simpson, Green Futures, UK Blending emotional branding and sustainable thinking, A Giant Cow-Tipping by Savages this book will help brands understand the foundations of desire to create sustainable brand loyalty, healthier The Boom, Bust, and Boom Culture of M&A societies, and more fulfilled customers. Supported by interviews and case studies, Simpson explores five John Weir Close, The M&A Journal, USA primary desires: self-worth, social life, culture, comfort, Mergers and acquisitions is a trillion dollar industry and exploration. with a reputation for excess. Despite this notoriety, the Contents: Introduction * 1. Community * 2. Adventure * 3. culture of M&A remains largely unexplored, until now. Aesthetics * 4. Vitality * 5. Purpose From coke-filled offices to nightclubs and summer palaces, A Giant Cow-Tipping by Savages exposes the world of M&A and those who created it. Contents: Chapter 1: The Temple of Dendur * Chapter 2: WASPs, Jews, and M&A * Chapter 3: The Hellfire Club * Chapter March 2014 UK April 2014 US 4: The Land of the Screamers * Chapter 5: The Size of Their Toys 256pp * Chapter 6: The Visit of the British Company Man * Chapter Hardback £29.99 / $45.00 / CN$52.00 9781137351814 7: Rubber Phobia * Chapter 8: The Guns of Aqaba * Chapter Canadian Rights ebooks available 9: Erectile Dysfunction * Chapter 10: A Bondian Death Ray * Chapter 11: Up, Up, and Away! * Chapter 12: The Beggar’s Purse * Chapter 13: Foul Dust * Chapter 14: Fat Man and Little Boy * Chapter 15: A Big Bloody Outcry * Chapter 16: Orion and the Wolves * Chapter 17: The Heart of Hollywood * Chapter 18: Icarus Falling * Chapter 19: Birds of America * Chapter 20: Return to the Temple * Notes * Index November 2013 UK october 2013 US From Chinese Brand Culture to Global Brands 320pp 8pp b&w photos Hardback £17.99 / $28.00 / CN$32.00 9780230341814 Insights from aesthetics, fashion and history Canadian Rights ebooks available Wu Zhiyan, Shanghai Institute of Foreign Trade, China, Janet Borgerson, Rochester Institute of Technology, USA, Jonathan Schroeder, Rochester Institute of Technology, USA From Chinese Brand Culture to Global Brands examines branding from the Chinese perspective, and predicts SMEs as the Unknown Stakeholder that China's greatest brands are poised for global Entrepreneurship in the Political Arena dominance. Contents: Introduction - Chinese Branding in the Global Market Edited by Massimiliano Di Bitetto, National Research Place * 1. Global Branding, Fashion Sytems, and Historical Council of Italy, GianMarco Gilardoni, Cisl, Italy, Paolo Culture * 2. Jay Chou, Pop Star: Chinese Aesthetics and D’Anselmi, University of Rome Tor Vergata, Italy Contemporary Trends * 3. The 2008 Beijing Olympics Opening Ceremony: Branding China for the World * 4. Shanghai Tang: A Investigates how and to what extent the self-employed Chinese Luxury Brand with Global Ambitions * 5. From Chinese and micro-enterprise workers can be represented in the Brand Culture to Global Brands social arena. A cross-sector approach to responsibility for government as well as private businesses. October 2013 UK November 2013 US 232pp 10 figures, 2 b/w tables Contents: Foreword; Lez Michael Rayman-Bacchus * Foreword; Hardback £29.99 / $40.00 / CN$46.00 9781137276346 Jacob Dahl Rendtorff * Introduction; Massimiliano Di Bitetto, Canadian Rights GianMarco Gilardoni and Paolo D’Anselmi * PART I: THE ORDINARY WORLD OF TRADE UNIONS * 1. The Self-employed as the Unknown Worker; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi * PART II: FIELD WORK BEST PRACTICE * 2. Legal Status and Working Conditions of Self-employed Persons in Bulgaria; Vesselin Mitov * 3. Three Layers Across the Board in France; Laurent Labrot * 4. Lawyers and Engineers in Greece; Sofia Lampousaki * 5. Tax Simplification in Hungary; Boglárka Bata * 6. Upstream Negotiation of Newspaper Vendors in Italy; GianMarco Gilardoni * 7. Taxi Cab Deregulation in Poland; Robert Geisler * 8. Emerging Farmers’ Markets in Slovakia; Peter Dzupka * 9. The Legal Status of the Self-employed in Spain; Alexis Serra * PART III: LEARNING FROM EXPERIENCE * 10. Towards an Ecology of Industrial Relations; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi * 11. SMEs as the Unknown Stakeholder of European Social Dialogue; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi 12. Understanding the Unknown Stakeholder; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi * PART IV: ENTREPRENEURSHIP IN THE POLITICAL ARENA * 13. Separating the Useful from the Beautiful; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi * Conclusions: The Cultural Effort of Separating the Useful from the Beautiful; Massimiliano Di Bitetto, GianMarco Gilardoni and Paolo D’Anselmi May 2013 UK May 2013 US 232pp 15 b/w tables, 12 figures Hardback £60.00 / $100.00 / CN$115.00 9781137331199 Canadian Rights ebooks available

16 business ethics and corporate social responsibility

Black Women in Management Environmental Debt Paid Work and Family Formations The Hidden Costs of a Changing Global Economy

Diane Chilangwa Farmer, Kingston University Business Amy Larkin, Greenpeace International, USA School, UK, and African Revival, UK 'Larkin offers a comprehensive framework to Black Women in Management identifies some of the connect the causes of [the environmental and differences and/or similarities that exist between financial] crises to ensure businesses are not derailed these women's career choices and progression by environmental problems' - The Irish Times and explores how they address socio-cultural and In Environmental Debt, award-winning gendered expectations of domestic, social and caring environmentalist Amy Larkin issues a call to recalculate commitments as career women living and working in financial contributions of the natural world and the two urban cities – one African, the other European. hidden costs of environmental damage. As companies Contents: 1. Feminist Theory, Organisational Theory and Black struggle to strategize in these uncertain times, this African Women * 2. Feminism and the Intersection of Gender, important book will transform how leaders approach Race/Ethnicity and Class in Black Women’s Lives * 3. Women the future of commerce. in Professional and Managerial Occupations: An Overview * 4. Feminist Theory and Researching the Other * 5. South June 2013 UK June 2013 US African Employment Equity Policies: Success or Failure? * 6. UK 256pp Employment Equity Policies and Their Transnational Recipients * 7. Career Woman, Mother, Hardback £17.99 / $27.00 / CN$31.00 9781137278555 Wife or Daughter: Untangling the Web and Finding a Balance * 8. Where to From Here Canadian Rights ebooks available November 2013 UK november 2013 US 240pp 4 figures, 2 b/w tables Hardback £70.00 / $115.00 / CN$132.00 9781137335425 Canadian Rights The Ethics of Creativity Edited by Seana Moran, Clark University, USA, David Cropley, University of South Australia, James Kaufman, A Better World, Inc. California State University at San Bernardino, USA How Companies Profit by Solving Global Problems…Where The Ethics of Creativity illuminates the thorny issues Governments Cannot that arise when novel creative ideas collide with what we believe to be 'right' or 'good.' This book tackles Alice Korngold, Korngold Consulting LLC, USA questions of when creativity and ethics tend to coincide and when conflict, and how both might be harnessed to "Through rich examples and a thorough analysis, A support a brighter future for all. Better World, Inc. illustrates that it's not only possible for companies to do well while doing good, but it is Contents: Introduction: The Crossroads of Creativity and increasingly essential." – Kenneth B. Mehlman, KKR Ethics; Seana Moran * PART I: WHAT ARE THE MORAL MENTAL MECHANISMS INVOLVED IN CREATIVITY, AND HOW DO "A Better World, Inc. clearly demonstrates that a THEY DEVELOP? * 1. The Development of Moral Imagination; company and its investors all benefit when they Darcia Narvaez and Kellen Mrkva * 2. Moral Craftsmanship; are attentive to economic, environmental, and Mark Coekelbergh * 3. Creativity in Ethical Reasoning; Robert social factors. Korngold shows the power of market J. Sternberg * 4. Moral Creativity and Creative Morality; Qin Li and Mihaly Csikszentmihalyi mechanisms in achieving a better world." —George L. * 5. Creative Artists and Creative Scientists: Where Does the Buck Stop?; James Noonan and Majoros, Jr., Wasserstein & Co., LP Howard Gardner * PART II: WHEN, HOW, AND WHY DOES CREATIVITY LEAD TO POSITIVE "A Better World, Inc. is a treasure chest of great OR NEGATIVE ETHICAL IMPACTS - OR BOTH? * 6. A Creativity Alchemy; Ruth Richards * 7. examples of how business is turning challenges into License to Steal: How the Creative Identity Entitles Dishonesty; Lynne C. Vincent and Jack A. Goncalo * 8. Engineering, Ethics, and Creativity: N’er the Twain Shall Meet?; David H. Cropley opportunities." —Georg Kell, UN Global Compact * 9. Construction or Demolition: Does Problem Construction Influence the Ethicality of This unique book shows companies and their executives how to profit by Creativity?; Daniel J. Harris, Roni Reiter-Palmon, and Gina Scott Ligon * 10. Intelligent Decision- developing solutions to the world's most daunting challenges – those that Making Technology and Computational Ethics; Anthony Finn * PART III: WHAT ROLE DOES governments cannot, and have not yet addressed. Using case studies, A Better ETHICS PLAY IN SUPPORTING OR THWARTING CREATIVITY? * 11. Creative Transformations World, Inc. delineates best practices for businesses to maximize revenues and of Ethical Challenges; Vera John-Steiner and Reuben Hersh * 12. The Hacker Ethic for Gifted reduce costs. Scientists; Kirsi Tirri * 13. The Dialogic Witness: New Metaphors of Creative and Ethical Work in Documentary Photography; Charlotte Dixon and Helen Haste * 14. Neglect of Creativity Contents: 1. Only Global Corporations Have the Resources, Global Reach, and Self-Interest in Education: A Moral Issue; Arthur Cropley * 15. The Ethical Demands Made on Leaders of to Build A Better World * 2. Economic Development * 3. Climate Change and Energy * 4. Creative Efforts; Michael D. Mumford, David R. Peterson, Alexandra E. MacDougall, Thomas A. Ecosystems * 5. Education * 6. Healthcare * 7. Human Rights * 8. Successful Companies Ensure Zeni, and Seana Moran * Horizons: An Ethics of Possibility; Seana Moran * Summary: Creativity Effective Board Governance, Engage Stakeholders, and Collaborate with NGOs and Each Other and Ethics: Two Golden Eggs; David H. Cropley, James C. Kaufman, Michelle Murphy, and Seana February 2014 UK January 2014 US Moran 224pp March 2014 UK March 2014 US Hardback £19.99 / $35.00 / CN$40.00 9781137327659 320pp 4 b/w tables, 11 figures Canadian Rights Hardback £65.00 / $100.00 / CN$115.00 9781137333537 Paperback £22.99 / $33.00 / CN$40.00 9781137333520 Canadian Rights ebooks available

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Taking Down the Lion Trust and Organizations The Triumphant Rise and Tragic Fall of Tyco's Dennis Kozlowski Confidence across Borders

Catherine S. Neal, Northern Kentucky University, USA Edited by Marta Reuter, Stockholm University, Sweden, Filip Wijkstrom, Stockholm University, Sweden, Bengt Dennis Kozlowski is an icon of an era of excess and Kristensson Uggla, Åbo Akademi University, Finland greed: a convicted corporate criminal. With exclusive access to Kozlowski, his papers and key figures in his Trust Regimes contributes to a further discussion of private and public life, Catherine Neal reveals the the conflicts and dilemmas arising as a result of the extraordinary story behind his meteoric rise, his public transformation trust undergoes when it is concretised fall and humiliation, and Tyco's continued success. in varying institutional contexts. Contents: Preface* Acknowledgments * PART ONE: MOGUL Contents: 1. Trust Contextualized: Confidence in Theory STYLE * Chapter One: Six Women and Six Men * Chapter Two: and Practice; Bengt Kristensson Uggla, Marta Reuter and Filip BA 0.043 * Chapter Three: 950 Fifth Avenue * Chapter Four: Wijkström * 2. Currency for Europe: Monetary Solidity, Trust Executive Perquisites * Chapter Five: Behind the Elephant and Identification across National Borders; Johan Fornäs * 3. Can * Chapter Six: Becoming CEO * PART TWO: TIMING IS Auditing Generate Trust? The Organisation of Auditing and the EVERYTHING * Chapter Seven: Big Time Scrutiny * Chapter Quality of Government; Maria Gustavson and Bo Rothstein * 4. Eight: The Good Old Days * Chapter Nine: Extraordinary Times From Global Consumer Power to Local Worker Power; Niklas * Chapter Ten: You Say You Want a Resolution * Chapter Egels-Zandén * 5. The Certification Paradox: Monitoring as a Eleven: When the CIT Hit the Fan * Chapter Twelve: ‘Oh God, what now?’ * PART THREE: RING Solution and a Problem; Ingrid Gustafsson and Kristina Tamm Hallström * 6. The Triumph of AROUND THE WHITE-COLLAR OF CRIMINAL JUSTICE * Chapter Thirteen: ‘Pour encourager Feelings: On the Power of Imagery in Business; Lars Strannegård * 7. The Creation of a Crisis of les autres’ * Chapter Fourteen: Internal Investigation * Chapter Fifteen: People v. Kozlowski I Confidence: A Study of the Mediatization of the Red Cross; Pernilla Petrelius Karlberg, Maria * Chapter Sixteen: People v. Kozlowski II * Chapter Seventeen: Cut From Whole Cloth * PART Grafström and Karolina Windell * 8. Trust in the Monitoring of Publicly Funded Services: A FOUR: INGLORIOUS ENDING * Chapter Eighteen: 05A4820 * Chapter Nineteen: Observations Case Study of Two Outsourced Care Homes for the Elderly; Eva Hagbjer, Johnny Lind and * Bibliography * Notes Ebba Sjögren * 9. The Grammar of Trust as Ethical Challenge; Bengt Kristensson Uggla * 10. The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law; Lars January 2014 UK January 2014 US Trägårdh * List of Contributors * Index 288pp Glossy/BW: 10-12 images Hardback £18.99 / $28.00 / CN$32.00 9781137278913 December 2013 UK December 2013 US Canadian Rights 224pp 6 figures, 2 graphs, 2 illustrations Hardback £69.00 / $110.00 / CN$127.00 9781137370747 Canadian Rights ebooks available

The Role of Institutional Investors in Corporate Governance The Cultural and Political Intersection of Fair An Empirical Study Trade and Justice Petra Nix, University of Applied Sciences of Managing a Global Industry Northwestern Switzerland, Jean Jinghan Chen, Surrey Business School, UK Tamara L. Stenn, Keene State University, USA What role do independent institutional investors The Cultural and Political Intersection of Fair Trade play in the corporate governance of listed German and Justice is an ethnographic study of the effects of companies? The authors provide insight into an Fair Trade on indigenous women, as reported by the empirical and qualitative research study, exploring women themselves, and seeks to develop a deeper the importance of communication and the role, understanding of Fair Trade, globalization, culture, and independence and expertise, responsibilities, influence policy in building justice. and monitoring of institutional investors. Contents: 1. The Four Pillars of Fair Trade: Institutions, Contents: 1. Introduction * 2. Fundamentals of Corporate Consumers, Producers, and Governments * 2. The Justice of Governance * 3. Methodology * 4. Description of Interview Trade * 3. The Andes Today * 4. Meet the Knitters * 5. The Partners and Categories * 5. Study Results * 6. Study Findings Gender of Fair * 6. Indigenous Women and Leadership * and Analysis * 7. Conclusions and Implications Epilogue – Is Fair Trade Fair?

July 2013 UK July 2013 US 304pp 96 figures, 44 b/w tables Hardback £65.00 / $100.00 / CN$115.00 9781137327024 October 2013 UK October 2013 US Canadian Rights ebooks available 288pp 9 graphs, 25 b/w illustrations Hardback £60.00 / $95.00 / CN$109.00 9781137335272 Canadian Rights ebooks available

18 business history

Embedding CSR into Corporate Culture Business History Challenging the Executive Mind

Diane L. Swanson, Kansas State University, USA Globalizing Beauty "A highly innovative, easily absorbed, practically useful approach to CSR Consumerism and Body Aesthetics in the Twentieth Century leadership. Swanson has written one of those rare books that speaks directly to experienced corporate practitioners, seasoned academic theorists, Edited by Hartmut Berghoff, German Historical and business school students. The book is peppered with tantalizing, Institute, USA, Thomas Kühne, Clark University, USA creative pairings: 'executive myopia' versus 'normative receptivity,' 'value 'Chock full of useful information and marvelous neglect' versus 'value attunement,' and 'discovery leadership versus counterintuitive insights alike, this spectacular amoral leadership.' Swanson's goal is to persuade corporate leaders that collection demonstrates the enormous cultural CSR practices can enhance economic operations and improve community and economic ramifications of the global pursuit relations simultaneously. Her message to CSR scholars is to expand, enrich, of beauty. Ranging from Jewish pageant queens and operationalize academic understanding of business-and-community and the Nazi cosmetics industry through Kikuyu relations. No other CSR book displays the practical appeal and theoretical headshavings in Kenya, lipstick in Sumatra, and sophistication of this one." - William C. Frederick, Katz Graduate School of muscle-men in the postwar U.S. to Muslim male Business, University of Pittsburgh, USA nose jobs in present-day Tehran, the essays scramble Embedding CSR into Corporate Culture demonstrates that a new frontier for all our assumptions about what is traditional and corporate social responsibility is possible in theory and practice. The key idea what is modern. This is a fabulous and compelling - discovery leadership - enables corporate managers to deal effectively with book.' - Dagmar Herzog, Graduate Center, City problems, issues, and value clashes occurring at the corporation-society interface. University of New York, USA, and author of Sexuality in Europe: A Twentieth-Century History Contents: 1. A Call for Socially Responsible Corporate Leadership * 2. Images of the Self: Toward a Model of CSR Leadership * 3. Corporate Social Performance: The Context for CSR This volume aims to advance our understanding of beauty's role in modern Leadership * 4. Leading Socially-Neglectful Alienated Organizations * 5. Leading Socially- consumer societies by bringing together fresh scholarship that addresses a Attuned, Value Cohesive Organizations * 6. The Practice of Value-Attuned Discovery Leadership common set of questions from a variety of disciplinary perspectives, including * 7. The Road Ahead For Research and Education especially history, but also black studies, women's studies, German studies, February 2014 UK February 2014 US sociology, and anthropology. 176pp 2 b/w tables, 5 figures Contents: PART I: BASIC DEVELOPMENTS AND KEY PROBLEMS * PART II: COSMOPOLITAN Hardback £65.00 / $105.00 / CN$121.00 9781137300072 ATTEMPTS IN INTERWAR EUROPE * PART III: APPROPRIATIONS AND AGENCY IN AFRICA Canadian Rights ebooks available AND ASIA Worlds of Consumption October 2013 UK September 2013 US 296pp 18 b/w illustrations, 1 figure Hardback £55.00 / $85.00 / CN$98.00 9781137299703 Corporate Social Responsibility and Canadian Rights Regulatory Governance Towards Inclusive Development?

Edited by Peter Utting, United Nations Research Institute for Social Development (UNRISD), Switzerland, Churnalism, Complacency and Collusion José Carlos Marques, McGill University, Canada A Critical Introduction to Business and Financial Journalism 'Ongoing and recent crises have raised profound questions about the effectiveness and virtues of Keith J. Butterick, University of Huddersfield, UK corporate social responsibility and deregulation. Shedding light on an area of journalism which is little However, concerns about the difficulties and costs understood, this is a definitive analysis of financial of developing adequate, appropriate and effective and business journalism - its origins, how and why it regulation continue to command attention. This developed and how it shapes and influences political volume sheds much light on these complex issues.' debates. - Jomo Kwame Sundaram, United Nations Assistant Secretary-General for Economic Development Contents: 1. Business Reporting and the History of Business Journalism * 2. The Business Story * 3. Newspapers * 4. TV/ With a new foreword and preface, this IPE Classic Radio/Electronic Channels of Communication * 5. Business, assesses the potential and limits of CSR in developing Financial and Trade Magazines * 6. The Business Journalist countries, by focusing on aspects that are often * 7. Reporting Labour: Strikes and Industrial Disputes * 8. ignored in the CSR literature: historical experience, theoretical perspectives, and Reporting the City * 9. Public Relations, Business Journalism and institutional and political dimensions of change. Commercial Pressures * 10. Scandals, Crises and Crashes * 11. Business Journalism and Society * Notes * Bibliography * Index International Political Economy Series June 2014 US October 2013 UK October 2013 US 248pp 344pp 14 b/w tables, 4 figures, 1 table Hardback $110.00 9780745332048 Paperback £21.99 / $34.99 / CN$39.99 9781137355218 Paperback $35.00 9780745332031 Canadian Rights Published by Pluto Press

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Leadership and Elizabethan Culture The Business of Electronics Edited by Peter Iver Kaufman, University of North A Concise History Carolina, USA Anand Kumar Sethi, India "This fascinating collection of essays assesses the role of leadership in Elizabethan England across The Business of Electronics explores the vibrant history a range of spheres, from church and state to the of electronics and uses case studies to examine the economy and the theatre. A series of inter- and companies and people that made history, and explain cross-disciplinary interventions re-evaluate the how we ended up where we are today. relative significance of personal rulership and of Contents: Preface * 1. Introduction * 2. The Early Years * 3. The popular participation in the process of governing People: Inventors, Scientists, Engineers, and ‘Odd Balls’ * 4. The the late Tudor polity in international, national, Components: From the Diode to a System on a Chip * 5. The and regional contexts. Kaufman has brought Equipment: Consumer Electronics, Computers & Computing, together a hugely impressive team of scholars Industrial Electronics, Instrumentation, Defense and Aerospace whose contributions cumulatively encourage a Electronics * 6. The Materials and Supplies * 7. The Companies * rethink about just how 'republican' the 'monarchical 8. The Research Establishments * 9. The Growth Clusters: From republic' of Elizabeth I could ever really have been." - New Jersey to Silicon Valley, Silicon Glen (Scotland), Bangalore Steve Hindle, The Huntington Library, USA (India), Shanghai, to Skolkovo (Russia) * 10. Electronics around the Globe: Japan, South Korea, Israel, Soviet Union, East Europe, Leadership an Elizabethan Culture studies the challenges confronted by China, India, The Asian ‘Tigers’, Brazil et al * Index government and church leaders (local and central), the counsel given them, the consequences of their decisions, and the views of leadership circulating in late November 2013 UK november 2013 US Tudor literature and drama. 208pp Hardback £65.00 / $105.00 / CN$121.00 9781137330420 Jepson Studies in Leadership Canadian Rights ebooks available October 2013 UK October 2013 US 256pp Hardback £60.00 / $110.00 / CN$127.00 9781137343352 Canadian Rights ebooks available Advertising in the Age of Persuasion Building Brand America, 1941-1961 Housework and Housewives in American Dawn Spring, independent scholar "Spring's account is intriguing and makes extensive Advertising use of primary sources . . . the book offers useful information to those interested in exploring the Married to the Mop interconnections between advertising, domestic politics, and public diplomacy in postwar America." - Jessamyn Neuhaus, SUNY Plattsburgh, USA American Historical Review "Extensively researched in advertising archives, "Opens new territory for examining the mass magazines, and scholarly studies, this book manipulation of domestic and foreign public persuasively argues that advertising for cleaning, opinion during the Cold War . . . Spring's work will food, and other household products has changed certainly spark a greater understanding of, and a only modestly over the past 110 years." - CHOICE more sophisticated appreciation for, the nature of "Thorough and interesting ... Neuhaus offers keen America's unique public information programs." - observations, and the book is well-written." - The Journal of American History Journalism History "Thoroughly researched . . . This volume adds "This deeply researched analysis makes a valuable another layer to an understanding of the ad-intensive society in which contribution to our understanding of how the Americans live and positions readers to reflect on the ultimate success of a cultural figure of the housewife in modern American century of global business expansion. Recommended." - CHOICE advertising continues to perform the same function In the 1940s and 1950s, American advertisers began an unprecedented as the symbol did at the end of the 1800s, despite collaboration with corporations, media, the government, and organized religion. the widespread critique of the 1970s." - Juliann This history traces the remarkable story of how advertisers ensured that Sivulka, Waseda University and author of Ad Women: How They Impact What they remained significant players in the postwar global order, developing the We Need, Want, and Buy influential media infrastructure of today. From mop-wielding turn-of-the-century housewives to modern soccer moms, Contents: 1. Persuaders in the Public Interest * 2. Miracle, USA * 3. The Brand Names American advertising from the late 1800s to today has been consistently depicted Foundation’s “Worthwhile Community Activity” * 4. “Advertising - A New Weapon in the housework as women's work. This book analyzes print and TV ads, ad agency Worldwide Fight for Freedom” * 5. Saving the World through Religious Revival * 6. “The documents, and trade journals to show how the housewife framed household Crusade for Freedom” * 7. One Nation, One World with Television * 8. “The Conscience of work as exclusively feminine care for the family. America” and “The Arsenal of Persuasion” Contents: 1. The Laundry Room * 2. The Bathroom * 3. The Kitchen * 4. The Living Room July 2013 UK July 2013 US August 2013 UK August 2013 US 246pp 288pp 5 b/w illustrations Paperback £20.00 / $30.00 / CN$34.50 9781137347176 Paperback £20.00 / $30.00 / CN$34.50 9781137347237 Canadian Rights ebooks available Canadian Rights ebooks available

20 economics

Ferranti. A History Economics Volume 3: Management, Mergers and Fraud 1987–1993

John F. Wilson, University of Liverpool, UK Economics for the Curious This study of Ferranti in its last six years of a long Inside the Minds of 12 Nobel Laureates history provides a detailed exposition of the British and American businessmen who combined to terminate Edited by Robert M. Solow, Massachusetts Institute of one of the UK's leading defence electronics firms. Technology, USA Contents: 1. Ferranti by the Mid-1980s * 2. The Rise of ISC * 3. A Twelve Nobel Laureates take readers on a tour of some Step too Far? Merger with ISC * 4. From Honeymoon to Divorce of the everyday issues that can be explored using basic * 5. Investigations and Court Cases * 6. The Rescue Strategy * economic principles. Topics include how economic 7. The ‘New Ferranti International’ * 8. Demise and Epilogue * tools can be used to rebuild nations in the aftermath of Appendix A: The Financing of Ferranti, 1890–1993 * Appendix a war; financing retirement as longevity increases and B: Profitability and Return on Capital Employed at Ferranti, what governments should really be doing to boost the 1892–1993 * Appendix C: Turnover and Employment at Ferranti, economy. 1890–1993 * Appendix D: Chairmen and Directors of Ferranti, 1905–93 * Bibliography Contents: 1. Depressions are Different; Paul Krugman * 2. Rethinking Economics: A Classical Perspective; Vernon L. Smith June 2013 US * 3. Employment and Unemployment; Peter Diamond * 4. 336pp 10 b&w halftones & 14 b&w tables Unemployment During and After the Great Recession; Dale T. Hardback $115.00 9780719088391 Mortensen * 5. Long Term Trends and Stuctural Change in the Published by Manchester University Press Global Economy; Michael Spence * 6. On Policy Consistency; Finn E. Kydland * 7. Natural Resources and Sustainability; Robert Solow * 8. Research Studies Approaching Cooperative Games with New Methods; John F. Nash, Jr * 9. Interdisciplinary Social Science: The Transaction Cost Economics Project; Oliver E. Williamson * 10. Financing Retirement; William F. Sharpe * 11. How Should We Elect Our Leaders?; Eric Maskin * 12. Standards for State-Building Interventions; Roger Myerson Follow us on January 2014 UK January 2014 US 208pp 14 figures, 4 tables Hardback £12.99 / $20.00 / CN$20.00 9781137383587 Canadian Rights

Follow Palgrave Macmillan on @PalgraveBiz Facebook®. ‘Like’ our Facebook® page to get the latest news, for the latest news, events and competitions reviews and event invites. www.facebook.com/PalgraveMacmillan www.twitter.com/PalgraveBiz Fiscal and Debt Policies for the Future Edited by Philip Arestis, University of Cambridge, UK, and University of the Basque Country, Spain, Malcolm Sawyer, University of Leeds, UK Fiscal and Debt Policies for the Future offers a detailed analysis and informed comment on the future of emerging economic policies. It is essential reading for all postgraduates and scholars looking for expert discussion and debate on the issues surrounding economic policy. Contents: 1. The Formulation of Debt and Deficit Policies: Democracy, Technocracy and Public Policymaking; Y.Kitromilides * 2. Prospects of Future Fiscal and Debt Policies in the UK; P.Arestis and M.Sawyer * 3. Future Fiscal and Debt Policies: Germany in the Context of the European Monetary Union; E.Hein and A.Truger * 4. Sustainable Future Fiscal and Debt Policies for Spain; J.Ferreiro, C.Gomez and F.Serrano * 5. Prospects of Debt and Deficits in the New French Political Era; J.Creel, P.Hubert and F.Saraceno * 6. Fiscal Federalism and Debt-Financing in China; Y.He, Kun-Chin Lin and R.Tao * 7. Fiscal and Debt Policies for Sustainable US Growth; G.Zezza International Papers in Political Economy March 2014 UK March 2014 US 272pp Hardback £70.00 / $110.00 / CN$127.00 9781137269522 Canadian Rights

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Capital and the Debt Trap Free Market Revolution Learning from Cooperatives in the Global Crisis How Ayn Rand's Ideas Can End Big Government

Claudia Sanchez Bajo, expert in development studies, Yaron Brook, Don Watkins, both at Ayn Rand Institute, Belgium, Bruno Roelants, CICOPA, Belgium USA 'This elegant and deeply-informed inquiry weaves Free Market Revolution argues that the answer together several themes, each significant in itself, to our current economic woes lies not in "trickle- even more so as their relations are developed: down government" but in Ayn Rand's philosophy of the deep and persistent crises of capitalism, in capitalism and self-interest. The authors apply Rand's the current phase highly financialized, and the ideas to today's political events addressing key issues fundamental issue of decision-making in social and including the debt crisis, inflation, regulation, and the economic institutions, with special attention to the welfare state. elaborate growth of cooperatives of many varieties, the forms they have taken, the problems they face, Contents: Introduction * The Incredible Unshrinking and their great promise in overcoming economic Government * Why Government Grows * With Friends crises, social malaise, and democratic dysfunction.' Like These... * The 2008 Housing Meltdown: A Crisis That Government Built * Rethinking Selfishness * The Morality of - Noam Chomsky, Massachusetts Institute of Success * The Business of Business * The Nobility of the Profit Technology, USA Motive * Selfishness Unleashed * The Dynamism of the Market The financial crisis is destroying wealth but is also a remarkable opportunity to * The Regulatory State and Its Victims * The Immoral Entitlement State * You Are Not Your uncover the ways by which debt can be used to regulate the economic system. Brother’s Health Care Provider * Stopping the Growth of the State * Index This book uses four case studies of cooperatives to give an in-depth analysis on October 2013 UK September 2013 US how they have braved the crisis and continued to generate wealth. 288pp Contents: Introduction * The Mother Of All Crises? * Causes And Mechanisms * Shifting Paperback £10.99 / $17.00 / CN$19.00 9781137278388 Control versus Ownership * Cooperatives: Importance, Resilience and Rationality * Natividad Canadian Rights ebooks available Island Fishermen’s and Divers’ Cooperative, Mexico: Managing Natural Resources to Generate Wealth * Ceralep Société Nouvelle, France: David and Goliath in the Glocal Economy * The Desjardins Cooperative Group: A Financial Movement For Quebec’s Development * The Mondragon Cooperative Group: Local Development With A Global Vision * The Global Crisis: Mother of all Warnings December 2013 UK December 2013 US Economic Reform Now 300pp 2 b/w tables, 1 diagram Paperback £18.99 / $30.00 / CN$34.50 9781137372352 A Global Manifesto to Rescue our Sinking Economies Canadian Rights Heiner Flassbeck, UN Conferece on Trade and Development, Germany, Paul Davidson, University of Tennessee Knoxville, USA, James K. Galbraith, University of Texas Austin, USA, Richard Koo, Nomura Research Institute, Japan, Jayati Ghosh, Jawaharlal Monetary Policies, Banking Systems, Nehru University, India Regulatory Convergence, Efficiency and In Economic Reform Now, some of the world's leading economists issue a strong warning on the grave errors Growth in the Mediterranean that are threatening to force the global economy over the brink. As Europe moves closer to economic disaster, Rym Ayadi, Centre for European Policy Studies, and America fights double-digit unemployment, this Belgium, Sami Mouley, University of Tunis, Tunisia is a must-read for policy makers and those concerned Monetary Policies, Banking Systems, Regulatory with the economy. Convergence, Efficiency and Growth in the Contents: Preface * Paul Davidson: Uncertainty and fiscal Mediterranean assesses the challenges facing monetary austerity policy * James Galbraith: New Thinking and a strategic policies and the independence of central banks. It Policy Agenda * Heiner Flassbeck: Labour markets and economic development * Richard Koo: explores banking systems and examines the impact Balance Sheet Recessions and the Global Economic Crisis * Jayati Ghosh: Economic integration of monetary policy and banking sector regulations and global crises: A perspective from the developing world * Act now! – The Manifesto: A new on bank efficiency and economic growth in the agenda for global economic policies * About the authors * References Southern and Eastern Mediterranean, at the same time investigating the level of convergence of regulatory November 2013 UK october 2013 US practices and efficiency to EU Mediterranean 192pp 19 figures Hardback £17.99 / $27.00 / CN$31.00 9781137361653 standards. Canadian Rights ebooks available Contents: 1. Monetary Policy and Central Banking Independence * 2. Overview of the National Banking Systems and Reforms * 3. Convergence of Banking Sectors Regulations * 4. Analysis of Banking Efficiency and Convergence * 5. Impact of Monetary Policy and Bank Regulations on Efficiency * 6. Impact of Bank Regulations on Growth * 7. Conclusions Palgrave Macmillan Studies in Banking and Financial Institutions November 2013 UK november 2013 US 296pp 54 b/w tables, 49 figures Hardback £70.00 / $100.00 / CN$115.00 9781137003478 Canadian Rights ebooks available

22 economics

Morals and Markets The Reckoning The Dangerous Balance Debt, Democracy, and the Future of American Power

2nd edition Michael Moran, Renaissance Insight, USA Daniel Friedman, University of California Santa Cruz, The Reckoning explores the forces that are converging USA, Daniel McNeill, author, USA to challenge US global leadership, a shift that will have serious consequences for the wider world as well; Friedman and McNeill draw on recent research in countries that depend on the US will have to fend evolutionary game theory and behavioral economics for themselves, and revolutions will succeed or fail to explore the relationship between our moral codes unaided. and our market systems. They show how imbalance between morals and markets is at the root of the recent corporate scandals in the US as well as the global financial crisis the world continues to face. Contents: Table of Contents * Prologue: A Tale of Two Tilts * PART I. TWO HALVES OF THE BALANCE * 1. The Savanna Code: What Good Are Morals? * 2. The Rise of Wealth: How We Became Civilized and Started Shopping * PART II. WORLDS OUT OF KILTER * 3. From Melqart to Zombieworld: Adventures in June 2013 UK June 2013 US Imbalance * 4. Madness, Lies, and Crashes: When Prices Run Free 256pp * 5. Blundering Back To Balance: TARP and Tear Gas * 6. China: Morals and the Rush to Wealth Paperback £11.99 / $17.00 / CN$19.00 9781137278333 * PART III. LIFE AROUND US * 7. From Hudson’s Bay to eBay: Why Some People Like Going to Canadian Rights ebooks available Work * 8. Markets and Sin: Murder, Mega-Casinos, and Drug Wars * 9. Underworlds: The Tao of Gangs * 10. Cooling the Earth: The Preservation Markets * 11. The World Ahead June 2013 UK June 2013 US 304pp Paperback £13.99 / $22.00 / CN$25.00 9781137282583 Canadian Rights ebooks available The Zero Marginal Cost Society The Internet of Things, the Collaborative Commons, and the Eclipse of Capitalism

Jeremy Rifkin, University of Pennsylvania and Foundation on Economic Trends, USA The Supermodel and the Brillo Box The Zero Marginal Cost Society examines how the shift to an extremely interconnected world is making the core values and institutions upon which Back Stories and Peculiar Economics from the World of we've based our lives, including private property, representative democracy, and Contemporary Art national boundaries, obsolete, and looks to the new values and institutions that will propel the next great economic era. Don Thompson, Schulich School of Business, York University, Canada Contents: 1. The Great Paradigm Shift from Capitalism to Collaboratism * PART I: THE Acquiring contemporary art is about passion and lust, but it is also about branding, UNTOLD HISTORY OF CAPITALISM * 2. The European Enclosures and the Birth of the Market the back story, the relationship of money and status, and sometimes, about Economy * 3. The Courtship of Capitalism and Economies of Scale * 4. Human Nature Through celebrity. The Supermodel and the Brillo Box offers an inside look the economics a Capitalist Lens * PART II: THE NEAR ZERO MARGINAL COST SOCIETY * 5. The Exponential and psychology of the contemporary art market from the 2008 crash to today. Race to a Free Economy * 6. 3D Printing: From Mass Production to Production by the Masses * 7. MOOCs and a Zero Marginal Cost Education * 8. The Birth of the Prosumer * PART III: May 2014 UK May 2014 US THE RISE OF THE COLLABORATIVE COMMONS * 9. The Comedy of the Commons * 10. 288pp 8 pages color photos The Collabortists Prepare for Battle * 11. The Struggle to Define and Control the Intelligent Hardback £16.99 / $27.00 / CN$31.00 9781137279088 Infrastructure * PART IV: SOCIAL CAPITAL AND THE SHARING ECONOMY * 12. The Canadian Rights Transformation from Ownership to Access * 13. Crowdsourcing Capital, Democratizing Currency, and Humanizing Entrepreneurship * PART V: THE ECONOMY OF ABUNDANCE * 14. Sustaining Abundance * 15. The Three Wilds Cards of the Apocalypse * 16. A Biosphere Lifestyle * Afterward: A Personal Note April 2014 UK April 2014 US 352pp Hardback £17.99 / $28.00 / CN$32.00 9781137278463 Canadian Rights

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The Heretic’s Guide to Global Finance The Digital Currency Challenge Hacking the Future of Money Shaping Online Payment Systems Through U.S. Financial Regulations Brett Scott, Finance Innovation Lab, UK The Heretic's Guide to Global Finance is a practical Philip Mullan, PDX Currency Corporation, USA handbook for campaigners, academics and students Private online digital currency systems around the globe offer all people who wish to deepen their understanding of the inner accessible, convenient, and inexpensive everyday financial tools which do not workings of the financial sector. It shows how financial require a bank. Digital currency systems facilitate local and international fund knowledge can be used to build effective social and transfers, online and offline payments, plus simple cash-to-digital everyday environmental campaigns. financial products without the need for a conventional bank account or any Contents: Introduction * PART I: EXPLORING * 1. Putting on retail bank product. Through the eyes and experiences of an industry insider, this Financial Goggles * 2. Getting Technical * PART II: JAMMING * 3. book will detail more than a decade inside the digital currency business. Also Financial Culture-Hacking * 4. Economic Circuit-bending * PART included will be the creation of popular online digital currency systems during III: BUILDING * 5. Building Trojan Horses * 6. #DIY Finance * the late 1990’s plus growth and changes to the industry until present day; and Conclusion * References * Index how tightening US regulations in the online payments industry halted the use of any digital currency products in the U.S, while at the same time stimulating the creation of new and innovative digital currency products in other countries. The May 2013 US book will show what people or groups use digital currency and why, plus changes 240pp 5-10 b/w illustrations to this demographic over the past decade. Hardback $80.00 9780745333519 Contents: SECTION I THE BIRTH OF AN INDUSTRY * 1. Introduction - Solving global payment Paperback $21.00 9780745333502 issues with private digital currency * 2. Pros and cons of early ecash products * 3. Getting Published by Pluto Press started with digital currency * 4. Conventional bank payments vs private digital currency * 5. The economics & theory behind new digital currency systems * 6. Building better money * 6.1. e-gold Ltd. * 7. Establishing the environment for community and commercial applications * 7.1. Russian economy * 7.2. Webmoney Transfer * 8. Integrating new digital currency financial products into retail consumer markets * 9. Scaling existing digital currency payment systems for global use * SECTION II SHAPING SYSTEMS THROUGH FINANCIAL REGULATIONS * 10. Introduction - The developing social, technological and global trends that are reshaping personal financial services * 11. How proactive regulatory action can improve the development Crucible of Resistance of future systems * 12. Pros and cons of regulatory changes in global digital currency systems * 13. The outcome of interaction with U.S. regulatory agencies * 14. Software and technology Greece, the Eurozone and the World Economy operating behind the regulatory curve * 14.1. GoldMoney case study * 15. Benefits of new software structures in retail commercial markets * 15.1. Bitcoin case study * 16. The high cost Euclid Tsakalotos, University of Kent at Canterbury, of ignoring regulations * 16.1. Liberty Reserve case study * SECTION III EMERGING MARKETS UK, Christos Laskos, based in Greece * 17. Building the perfect digital payment system * 18. Defining the core design elements that Crucible of Resistance seeks to challenge the will drive future growth * 18.1. Group dynamic of Open Source alternative currency * 18.2. mainstream account of the 'Greek Crisis' and situate Business objectives of implementing a new digital currency * 19. New product marketing for personal and commercial customers * 20. Avoiding past issues and regulatory pitfalls * 21. it within a broader regional context and ultimately a Employing a person-2-person approach in creating new digital currency structures * 22. How critique of the world economic system. previous business outcomes can change the implementation of any new digital currency system Contents: List of figures and tables * Introduction: The Greek * 23. Practical currency system designs for future commercial markets * 24. The economics and Crisis In Context * 1. Neo-Liberalism As Modernization * 2. theory of future digital currency systems The Greek Economy And Society On The Eve Of The Crisis * 3. The Eurozone Crisis In Context * 4 From Crisis To Permanent Austerity * 5. The Underdogs Strike Back * 6. Out Of The Mire: Arguments Within The Greek Left * Notes * Index May 2014 UK May 2014 US 192pp September 2013 US Hardback £45.00 / $67.50 / CN$115.00 9781137382542 192pp Canadian Rights Hardback $95.00 9780745333816 Paperback $27.00 9780745333809 Published by Pluto Press

24 entrepreneurship and small business

Entrepreneurship and Small Business Gender and Entrepreneurship in Iran Microenterprise and the Informal Sector

Secrets of Silicon Valley Roksana Bahramitash, University of Montreal, Canada What Everyone Else Can Learn From the Innovation Gender and Entrepreneurship in Iran provides insight Capital of the World into the role of informal networks in employment creation in Iran. Deborah Perry Piscione, Alley to the Valley, USA Contents: Introduction * 1. Social Capital, Social Net Work "A powerful combination of history, original and Micro Enterprise * 2. Women and the Informal Economy: reporting and anthropological observation, Secrets A Literature Review * 3. Women’s Employment in Iran: An of Silicon Valley dares every politician in America Overview * 4. Gender and Informal Economy in Iran: A Review of - or better, the world - to not learn from Silicon Previous work * 5. Field Work: Female Workers * 6. Field Work: Valley's success and its continuous cycles of Male Workers: Comparing the Two Sample (Male with Female) innovation. Perry Piscione pulls back the curtain for * Conclusion policymakers, revealing the answers we've all been waiting for." - Rep. Ileana Ros-Lehtinen, Chairman of the House Foreign Affairs Committee October 2013 UK October 2013 US "A valuable glimpse of a mecca of innovation." - 236pp 26 b/w tables Kirkus Reviews Hardback £62.50 / $110.00 / CN$127.00 9781137342867 Canadian Rights ebooks available In Secrets of Silicon Valley, entrepreneur and media commentator Deborah Perry Piscione takes us inside this vibrant ecosystem where meritocracy rules the day. She explores Silicon Valley's exceptionally risk-tolerant culture, and why it thrives despite the many laws that make California one of the worst states in the union for business. April 2013 UK April 2013 US 256pp 10 b/w photos Beyond the Business Plan Hardback £17.99 / $27.00 / CN$31.00 9780230342118 Canadian Rights ebooks available 10 Principles for New Venture Explorers Simon Bridge, University of Ulster, UK, Cecilia Hegarty, PLATO EBR, N. Ireland and Ireland This insightful practical guide argues that the traditional business plan may not be appropriate Uberpreneurs for many new ventures and presents an alternative, How to Create Innovative Global Businesses and Transform effectual approach that encourages flexibility and development through exploration and experience. Human Societies 10 principles demonstrate how to respond better to uncertainty during the business development process. Peter Andrews, Australian Academy of Technological Sciences and Engineering and the Australian Institute of Contents: PART I – WHY LOOK BEYOND THE BUSINESS PLAN Company Directors, Fiona Wood, science and * 1. The purpose of this book * 2. Business plans - why are they innovation policy analyst, Australia advocated? * 3. Are business plans appropriate? * 4. Business plans are not the only option * 5. Enterprise and exploration * 'This is a book packed with energy, hope, and power. 6. A guide for explorers? * PART II – THE TEN PRINCIPLES * 7. By focusing on the trajectories of some of the most The starting point: understanding how to explore * 8. Principle extraordinary entrepreneurs of our time, Andrews 1 - An enterprise is a means not an end * 9. Principle 2 - Don’t commit more than you can afford and Wood remind us of the immense transformative to lose * 10. Principle 3 - Start from where you are * 11. Principle 4 - Carry out reality checks and power of individuals relative to governments and make appropriate plans * 12. Principle 5 - The only reliable test is a real one * 13. Principle 6 - Get other institutions.' - Yves Tiberghien, Institute of started and get some momentum * 14. Principle 7 - Accept uncertainty * 15. Principle 8 - Look Asian Research, University of British Columbia for opportunities * 16. Principle 9 - Build and use social capital * 17. Principle 10 - Acquire the relevant skills * 18. Following the Principles * PART III – SEEKING A BALANCED PERSPECTIVE * Exploring the lives and achievements of 36 19. Striking a balance * 20. Comparing approaches * 21. Some reflections and implications * 22. extraordinary individuals from across 18 nations and Postscript - The relevance of exploring * PART IV - FURTHER INFORMATION every continent, this books champions innovators: the disruptive individuals whose heroic visions and October 2013 UK November 2013 US indomitable spirits are redefining the economic and social structure of our world. 294pp 14 figures, 2 b/w line drawings Hardback £19.99 / $32.00 / CN$37.00 9781137332868 Contents: PART I BIG BUSINESS * PART II HIGH TECHNOLOGY * PART III HAPPY PEOPLE * Canadian Rights ebooks available PART IV BETTER WORLD * PART V THE ORIGIN OF THE SPECIES December 2013 UK January 2014 US 338pp 14 colour tables Hardback £22.99 / $35.00 / CN$40.00 9781137376145 Canadian Rights ebooks available

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Social Enterprise in Emerging Market Countries Family Business Succession No Free Ride Your Roadmap to Continuity

Nicole Etchart, Loic Comolli, both at NESsT Kelly LeCouvie, Jennifer Pendergast, both at Family International, USA Business Consulting Group, USA Social Enterprise in Emerging Market Countries provides 'All too often, family businesses rely on the success a clear picture of where impact enterprises are, of the past and are unprepared for the future. where they need to go, who the players in the impact Finally, we have an all-in-one guide to running enterprise field are, and how they can take the bold this unique type of organization from two highly steps needed to facilitate the growth and impact of respected pioneers in the field, with a particularly unique models. valuable emphasis on leading transition and change.' —Marshall Goldsmith, author/editor of 34 books, Contents: Foreword * About NESsT * Preface * including New York Times bestsellers, MOJO and Acknowledgments * 1. The Opportunity for Social Enterprise What Got You Here Won't Get You There in Emerging Markets * PART I: REGULATION AND POLICY * 2. The Regulatory and Policy Vacuum for Social Enterprise in Latin 'If you want your family business to succeed, this America * 3. Trade-offs Between Regulation and Fostering of book is for you! Great for all shareholders from Social Enterprise: the Case of European Union Policies * PART those new to family business to the veterans. II: ACCELERATION AND SCALING STRATEGIES * 4. Social The authors ask the questions you may not have Enterprises: the Emergence and Evolution of Support Structures * 5. First-Stage Scaling: Moving thought to ask yourself, verifying that you have covered all your bases from Early-Stage Enterprises to Expansion * PART III: CAPITAL FOR GROWING SOCIAL ENTERPRISE shareholder agreements to leadership succession. Family Business Succession * 6. Donor Giving and Social Enterprise in Latin America - A Fragmented Landscape * 7. Betting is a must read for all who want the best for their family business.' —Phil on Higher Social Returns – Pioneer Donors Show the Way * 8. The (Stair)case for Mixed Clemens, The Clemens Family Corporation Financial Instruments * 9. Early Stage Impact Investing in Latin America * 10. The Road is Worth Going Down * Appendix 1.1- Research Approach and Methodology * NESsT Glossary of Terms Drawing on original research, case studies, and white papers, this book offers a * Bibliography comprehensive look at family business continuity planning, which is critical to the success of every family business. December 2013 UK December 2013 US 268pp 32 b/w tables, 7 graphs, 4 b/w line drawings, 5 b/w illus Contents: 1. The Opportunities and Challenges of Continuity * 2. The Foundation of Continuity: Hardback £69.00 / $110.00 / CN$127.00 9781137373274 A Vision for the Future * 3. Ownership Continuity * 4. Leadership Continuity * 5. The Role of Canadian Rights ebooks available Business Governance in Continuity Planning * 6. The Role of Family Governance in Continuity Planning * 7. The Critical Role of Organizational Culture in Continuity * 8. The Road Ahead * Appendices February 2014 UK January 2014 US 224pp Hardback £22.99 / $40.00 / CN$46.00 9781137280893 The Craft Beer Revolution Canadian Rights How a Band of Microbrewers Is Transforming the World's Favorite Drink

Steve Hindy, Brooklyn Brewery, USA Over the past 30 years craft beer has exploded in Entrepreneurship and Regional Development growth. Today, there are over 2,400 craft breweries The Role of Clusters in the US, and their influence is spreading globally. Steve Hindy, co-founder of the Brooklyn Brewery, Héctor O. Rocha, IAE Business School, Argentina tells the inside story of how a band of microbrewers came together to become one of America's great Entrepreneurship and Regional Development aims entrepreneurial triumphs. to make a theoretical and practical contribution meeting the need for studies on the impact of clusters on entrepreneurship and societal outcomes. This book aims to answer the following research question: Do clusters matter to entrepreneurship and entrepreneurship outcomes at the societal level? Contents: 1. Introduction * 2. Reviewing and Discovering the May 2014 UK April 2014 US Concepts * 3. Elaborating a Socio-economic Theory of the 272pp 8-page reg stock, more images interpsersed Impact of Clusters on Entrepreneurship and Entrepreneurship Hardback £16.99 / $25.00 / CN$29.00 9781137278760 Regional Outcomes * 4. Preparing the Terrain for Empirical Canadian Rights Testing * 5. Getting Results * 6. Making an Academic and Policy Contribution November 2013 UK november 2013 US 360pp 19 figures, 36 b/w tables, 3 b/w illustrations Hardback £70.00 / $115.00 / CN$132.00 9781137298256 Canadian Rights ebooks available

26 entrepreneurship and small business

Startup Rising The Entrepreneur in History The Entrepreneurial Revolution Remaking the Middle East From Medieval Merchant to Modern Business Leader

Christopher M. Schroeder, entrepreneur and angel Mark Casson, University of Reading, UK, Catherine investor, USA Casson, University of Birmingham, UK '[Schroeder] paints a remarkable picture of the Covering the period c.1200-c.2000, this book provides entrepreneurial shift going on in Dubai, Egypt, an innovative investigation of entrepreneurship in a Jordan, Lebanon, Saudi Arabia, and other regions… long-run historical perspective, presenting new insights illuminating.'—Publishers Weekly into the personal characteristics of successful business 'Entrepreneurship isn't about just starting a business people and deepening our understanding of the roots - it's a way of looking at the world. In this terrific of industrialization and economic growth. book, Schroeder profiles dozens of innovators in the Contents: Preface and Acknowledgements * 1. A New Middle East who are world class exemplars of this Research Agenda * 2. Perspectives on Entrepreneurship * 3. The way of thinking. They're taking control of their lives, Historical Significance of the Entrepreneur * 4. Case Studies: starting amazing businesses, and changing the world. The Entrepreneur in Context * 5. The Social Embeddedness of There's no better guide to the Middle East's own Entrepreneurship Silicon Valley than Christopher M. Schroeder. Highly recommended.'—Reid Hoffman, LinkedIn and The Start-up of You In the midst of the Arab Spring, another revolution emerged which promises to June 2013 UK June 2013 US reinvent the region as a centre of innovation and progress: entrepreneurship. 148pp 7 b/w tables Seasoned investor Christopher Schroeder met thousands of talented, successful Hardback £45.00 / $67.50 / CN$78.00 9781137305817 entrepreneurs and the companies willing to invest in them to understand this Canadian Rights ebooks available fertile business ground. Contents: Foreword by Marc Andreessen * Chapter 1: Celebration of Entrepreneurship * Chapter 2: Work-Around – ‘Entrepreneurship Isn’t New to the Middle East’ * Chapter 3: The New Breed * Chapter 4: Leap Frog * Chapter 5: The Ecosystem Builders * Chapter 6: Start-Up/ Turn-Around - The Education of a New Generation * Chapter 7: The New Middle East: Women at the Startup Helm * Chapter 8: Religion and the Ecosystem * Chapter 9: Not a Matter of Whether, But When A Guide to SME Financing August 2013 UK August 2013 US David Munro, Maxwell Stamp Consultancy, Saudi 256pp 8 b/w photos Hardback £17.99 / $27.00 / CN$31.00 9780230342224 Arabia Canadian Rights ebooks available A Guide to SME Finance is a brief guide to designing and implementing a SME finance program within a commercial bank or other financial institution, such as an NGO. Contents: 1. Introduction: The Actuality and Potential of SMEs in Developing Economies * 2. What is an SME? And How do SMEs Second Stage Entrepreneurship Differ from Microenterprises? * 3. Why Are SMEs Appropriate for Bank Financing * 4. How May Banks Address the Constraints Ten Proven Strategies for Driving Aggressive Growth and Perceived Drawbacks to Financing SME’s? * 5. An Outline of the Application, Analysis and Approval Process: The Centrality Daniel J. Weinfurter, Chicago Growth Consultants, of Credit Analysis * 6. Streamlining and Templatizing the Credit USA Analysis Process * 7. Staff Training * 8. Documentation: Loan Agreements and Documentary Requirements * 9. Marketing 'In an era where it seems everyone is focused and Creating a Portfolio * 10. Monitoring SME Loan Income/Performance Monitoring of Credit/ on 'launching' new ventures, finally someone is Marketing Officers * 11. Reports, Repayment Monitoring and Collections * 12. Setting Up an highlighting the issues around 'growing' a new SME Unit – Is It a Good Idea? * 13. Value Propositions/Types of Products * 14. Role of Loan business. Weinfurter provides practical advice on Guarantees how to address the challenges of growth to insure a business scales.' - Linda Darragh, Kellogg Innovation & Entrepreneurship Initiative (KIEI), and Kellogg School of Management, Northwestern University July 2013 UK July 2013 US 112pp 13 b/w tables, 1 b/w line drawing Second Stage Entrepreneurship shows the aspiring Hardback £45.00 / $67.50 / CN$78.00 9781137375759 entrepreneur how to create significant growth as Canadian Rights ebooks available their company scales its way to the top through the development of organizational structure; from setting up an effective company culture; to structuring an effective sales team; to helping create stand out customer interactions. Contents: Table Of Contents * Foreword by Gary Loveman, Chairman and CEO of Caesar’s Entertainment * Introduction * 1. Grow or Die * 2. New Capital Sources * 3. Install a Board of Directors * 4. Create, Don’t Compete * 5. Hiring Smart! * 6. The New Model for Selling * 7. Just Do It! Managing Beyond Metrics * 8. The Total Customer Experience * 9. Culture Matters * 10. The Keys to Effective Leadership * Appendix - Exit Strategy: Moving On November 2013 UK october 2013 US 224pp 4 figures Hardback £20.00 / $30.00 / CN$34.50 9781137302588 Canadian Rights ebooks available

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European Business Human Resource Management and Employee Relations Germany’s Economic Renaissance Lessons for the United States Work With Me

Jack Ewing, The International New York Times, Germany The 8 Blind Spots Between Men and Women in Business Can American companies learn to operate like German Mittelstand Barbara Annis, John Gray manufacturers? Find the answer to this question in Germany's Economic Work With Me is the timely collaboration of two of Renaissance. the world’s foremost authorities on gender relations. Contents: 1. A Brief History of Made in Germany * 2. Revival * 3. The Seeds of Complacency Barbara Annis, world-renowned expert on gender * 4. Renaissance * 5. The Soul of the German Economy * 6. Boldly Cautious * 7. ‘We’re Never issues in the workplace, and John Gray, author of the the Cheapest’ * 8. Mini Multinationals * 9. Little Swabia and the Art of Global Manufacturing * number one relationship book of all time, Men Are 10. Cars, Engineers, and the Internet * 11. ‘Azubis’ and the Skills Pipeline * 12. The Education of a from Mars, Women Are from Venus, team up to resolve German Manager * 13. The Seeds of Complacency (II) * 14. Lessons for the Rest of the World the most stressful and confusing challenges facing April 2014 UK April 2014 US men and women at work. Annis and Gray reveal, for 160pp the first time, survey results of over 100,000 in-depth Hardback £31.50 / $50.00 / CN$57.50 9781137349736 interviews of men and women executives in over 60 Canadian Rights Fortune 500 companies. Readers will discover the Eight Gender Blind Spots, the false assumptions and opinions men and women have of each other, and in many ways, believe of themselves. May 2013 UK May 2013 US 272pp Hardback £16.99 / $27.00 / CN$31.00 9780230341906 Re-Examining EU Policies from a Global Canadian Rights Perspective Scenarios for Future Developments Edited by Monica Raileanu-Szeles, Transilvania University of Brasov, Romania The End of the Performance Review New perspectives and analyses of key European policies through their past successes and failures, present challenges such as the global financial crisis and A New Approach to Appraising Employee Performance future developments. This book captures a critical turning point in the functioning of European policies and highlights the necessity of quick adjustments for critical Tim Baker, WINNERS-AT-WORK Pty Ltd, Australia new global developments. 'Tim Baker's new book revolutionizes the way to Contents: PART I: THE EUROPEAN MONETARY POLICY AND THE EURO DERIVE IN THE view and conduct employee appraisals. His method AFTERMATH OF THE ECONOMIC CRISIS * PART II: CRISIS AND PROSPECTS FOR THE is brilliant in its simplicity and highly effective in its WELFARE STATE IN THE EUROPEAN UNION * PART III: EUROPEAN ENERGY POLICY: PAST approach. 'The End' for the traditional performance AND PRESENT CHALLENGES * PART IV: PAST, PRESENT AND FUTURE CHALLENGES FOR THE review but just the beginning for a groundbreaking COMMON AGRICULTURAL POLICY * PART V: CURRENT FEATURES AND PERSPECTIVES OF new model.' - Marshall Goldsmith, global leadership EU TRADE POLICY * PART VI: EU COMMON FISHERIES POLICY thinker and million-selling author or editor of 32 November 2013 UK november 2013 US books, including the New York Times bestsellers, 184pp 3 b/w tables MOJO and What Got You Here Won't get You There Hardback £65.00 / $100.00 / CN$115.00 9781137307057 A thoroughly tested, distinctive alternative to the Canadian Rights ebooks available appraisal process that draws on well-established principles of organizational behavior. Based around Tim Baker's '5 Conversations' approach, and with a timely focus on fostering innovation, this book is practical and easy to use – featuring case studies, interviews and useful templates. Contents: 1. Abolish the Standard Performance Review * 2. The 5 Conversations Framework * 3. The Climate Review Conversation * 4. Moving from Job-Focus to Performance-Focus * 5. Bye Bye Job Description * 6. The Strengths and Talents Conversation * 7. The Opportunities for Growth Conversation * 8. The Learning and Development Conversation * 9. The Innovation and Continuous Improvement Conversation * 10. Implementing the 5 Conversations Framework * 11. The Final Conversation October 2013 UK November 2013 US 256pp 2 b/w tables, 1 diagram Paperback £19.99 / $35.00 / CN$40.00 9781137347497 Canadian Rights ebooks available

28 human resource management and employee relations

Beyond the Job Description Preparing for Today’s Global Job Market How Managers and Employees Can Navigate the From the Lens of Color True Demands of the Job Christopher Robinson-Easley, Governors State Jesse Sostrin, Sostrin Consulting, USA University, USA 'Jesse Sostrin provides a powerful performance Preparing for Today's Global Job Market identifies and tool, Nav-Maps, to help employee's resolve delineates a methodology for effectively positioning everyday challenges that threaten individual and and/or repositioning oneself in today's global job organizational success. Beyond the Job Description market that moves significantly beyond strategies presents effective, easy to follow methods that associated with simply developing a resume, cover reveal the hidden, ill-defined, individual performance letter or business plan. expectations shared by most organizations.' — Contents: PART I: THE INTERPERSONAL AND INTRA- Maclynn R. Brinton, InfoGard Laboratories, Inc. PERSONAL DYNAMICS ORGANIZATIONS NOW REQUIRE When work becomes messy and complicated, we stop * 1.The Realities of a New Organizational Psychological getting good work done, we lose sight of the things Contract-Your Career; Your Responsibility; Your Personal that inspire us, and sometimes we disengage. This book Development Strategy * 2. The Revised Relationship Between helps you translate your challenges at work into useful Employer and Employee: Why New Rules of Engagement and Revised Psychological Contracts are Globally Required * 3. insights that boost learning and performance, and The Realities of Joblessness in Today’s Global Market: The Impact Upon the Employee and make your time spent at work a little better. Employer * 4. Foundational Praxes for Personal Re-engineering in Today’s Global Job Market * Contents: Dedication * Preface * Introduction * PART I: THE HIDDEN PATH TO SUCCESS AT 5. Stress Management Controls: Strategies for Evoking a Less Stressful Job Entry and/or Re-entry WORK * 1. The Myth of Your Working Life * 2. Re-Thinking the Way We Work * 3. Average Is Process * 6. The Nuances of Effective Human Capital Performance Strategies: Deconstructing Over * 4. Get Your Working Life R-I-T-E * PART II: REVEALING YOUR HIDDEN CURRICULUM the Dynamics of Inter and Intra-personal Change * 7. Today’s Required Competencies, Skills OF WORK® * 5. Seeing Your ‘Job-Within-The-Job’ * PART III: NAVIGATING CHALLENGES IN and Employment Expectations * PART II: ENGAGING THE NEXT STEPS OF THE JOB SEARCH YOUR PATH TO BREAKTHROUGH PERFORMANCE * 6. Transforming Hidden Challenges with PROCESS * 8. As Corporations Set Forth a Vision - So Should An Employee * 9. The Alignment Nav-Maps * 7. Success Stories from the Hidden Side of Work * 8. Making Your Own Nav-Maps of Your Personal Vision to Your Mission and Career Strategy: Implementation Now Begins * PART IV: STAYING ON YOUR PATH TO SUCCESS AT WORK * 9. Quantify Your Investment * 10. Research and Analysis: Critically Deconstruct the Nuances of Today’s Global Market * 10. The Answer to Overworked and Disengaged * 11. Create Your Own Future-Proof Plan * 11. Developing an Effective Resume * 12. The Criticality of a Cover Letter: What Strengths * 12. Your Daily Compass for Solo Navigation * PART V: ESTABLISHING FUTURE-PROOF Do You Bring To An Organization? * 13. The Foundations of Effective Interviewing * 14. LEADERS, TEAMS, AND ORGANIZATIONS * 13. A Guide to Team Navigation * 14. Managing Follow-up and Persistence: The Dynamics of Effectively Marketing What You Can Do To Make to the Hidden Side of Work * 15. Cultivating Future-Proof Leaders & Organizational Cultures An Organizational Difference * 15. Exploring the Landscape of Options - The Mindset Of An * Appendix 1: Self-Assessment: How Future-Proof Are You? * Appendix 2: The 40-Statement Entrepreneur * 16. The Global Application of this Book * 17. Engaging in a Conversation Between BLP Assessment * Appendix 3: The Story and Science Behind the Hidden Curriculum of Work® Both Parties Of Today’s Working World: The Need for a Different Dialogue Between Employers * Appendix 4: Additional Resources to Navigate the Hidden Curriculum of Work® * About the and the Workforce * 18. Concluding Thoughts Author * Bibliography September 2013 UK september 2013 US January 2014 UK December 2013 US 224pp 1 chart 256pp 32 figures Hardback £37.50 / $60.00 / CN$69.00 9781137354051 Hardback £19.99 / $30.00 / CN$34.50 9781137337405 Canadian Rights ebooks available Canadian Rights ebooks available

Human Resource Management in The Talent Mandate Project-Based Organizations Why Smart Companies Put People First The HR Quadriad Framework Andrew Benett, Havas Worldwide, USA Karin Bredin, Linköping University, Sweden, Jonas Based on original research and interviews with leading Söderlund, BI Norwegian School of Management talent-driven organizations Zappos, DreamWorks Animation SKG, and Nestle, among others, The Talent Presenting findings from research into Sweden's Mandate uncovers emerging trends and benchmarks leading multinationals this book focuses on as well as arguing that talent must be the top business engineering companies operating in global industries priority of the most senior people in the company such as pharmaceutical, aerospace, packing systems including the CEO. and automotive. It explores research and practice within the area of HRM focusing on project-based organizations. Contents: 1. Projectification on the Way * 2. Project-Based Organizations * 3. Human Resource Management in Context * 4. Reframing HRM: The HR Quadriad * 5. Line Managers in the HR Quadriad * 6. Project Managers in HRM * 7. Project Workers September 2013 UK september 2013 US in Project-based Firms * 8. HR Specialists in Project-based 256pp test illustrations and photos Organizations * 9. Comparisons and Contrasts Hardback £18.99 / $28.00 / CN$32.00 9780230340879 Canadian Rights ebooks available November 2013 UK november 2013 US 256pp 9 figures Hardback £66.00 / $105.00 / CN$132.00 9780230231900 Canadian Rights ebooks available

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The Rise of the Naked Economy Adjudicating Employment Rights How to Benefit from the Changing Workplace A Cross-National Approach

Ryan Coonerty, Jeremy Neuner, both at NextSpace, Susan Corby, University of Greenwich Business School, UK, Pete Burgess, USA University of Greenwich, UK The Rise of the Naked Economy covers how the Adjudicating Employment Rights compares and analyses institutions for resolving rise in non-traditional employment calls for a new employment rights disputes in ten countries. In addition to detailed individual infrastructure, strategy, and attitude for workers, chapters, the study offers a theoretical perspective and an evaluation of national companies and communities alike. Through interviews institutions against key yardsticks. with those who are leading the change, this book Contents: 1 Introduction: Issues and Overview * 2 Employment Adjudication: Comparisons provides an inspirational vision of the future of work. and Anomalies * 3 France * 4 Germany * 5 Great Britain * 6 Ireland * 7 Italy * 8 Netherlands * 9 New Zealand * 10 South Africa * 11 Sweden * 12 USA * 13 Evaluation: Applying Yardsticks February 2014 UK February 2014 US 272pp 19 b/w tables, 10 figures Hardback £70.00 / $110.00 / CN$127.00 9781137269195 Canadian Rights ebooks available

July 2013 UK July 2013 US 256pp Hardback £18.99 / $28.00 / CN$32.00 9780230342194 Canadian Rights ebooks available Coaching with Colleagues 2nd Edition An Action Guide for One-to-One Learning 2nd edition

Building Resilience for Success Erik de Haan, Ashridge Management School, UK, A Resource for Managers and Organizations Yvonne Burger, Sioo Business School, The Netherlands "A comprehensive and authoritative overview of Cary L. Cooper, Lancaster University, UK, Jill authentic, reflective coaching, this is an essential Flint-Taylor, Robertson Cooper Ltd, UK, Michael volume for anyone who is serious about the quality Pearn, Pearn Consulting LLC, USA and continuous development of their coaching." - 'As the pace and complexity of life, work, and David Clutterbuck, David Clutterbuck Partnership information flow increases, the demands on "Benjamin Disraeli once said, 'the greatest good you people to think, process, and act are increasing can do for another is not just to share your riches but tremendously. Though we may embrace the to reveal to him his own.' Erik de Haan and Yvonne technological advances, those advances bring Burger have done the coaching community a great with them significant challenges to our coping service by offering a much needed panoramic view of mechanisms. This book offers practical strategies the field. Reading this book is a must." -Manfred F. R. for building resilience - a much needed resource to Kets de Vries, INSEAD help build capacity for managing stress and being A new up-to-date overview of coaching effectiveness with practical case studies fulfilled.' - Karen May, Google to demonstrate how these techniques are applied in real businesses. Using "The understanding of resilience is growing in well-known coaching approaches in business and devoting additional attention importance in today's always on hyper connected to internal coaching practices this is a distinct, rigorous yet accessible guide to world which gives employees at all levels less time to naturally recover from coaching approaches and practice. and cope with the stress induced by organisations, rapid change and life in general. This book provides a wealth of practical tips on building personal Contents: PART I: CONTEXT FOR COACHING * INTRODUCTION PART I: ‘HELPING’ resilience based on solid research and the experience of the authors. This is CONVERSATIONS * PART II: APPROACHES TO COACHING * INTRODUCTION PART II: AUTHENTICITY * PART III: REFLECTION ON COACHING a 'must read' for those wishing to achieve high levels of performance from themselves and their teams while ensuring each person has an enjoyable November 2013 UK December 2013 US fulfilling experience throughout their careers." - Gerry Collins, Janssen Supply 272pp 3 figures Chain, a Johnson & Johnson Company Paperback £29.99 / $39.99 / CN$45.99 9781137359193 Canadian Rights ebooks available Resilience is a word that is used in many different ways in different contexts, this new and innovative book focuses on psychological resilience in the workplace, examining other key aspects such as physical health and resilient teams, drawing from the latest research and the authors own practical experience. Contents: Introduction * PART I * 1. Understanding Resilience * 2. “The Individual + The Situation” - Personal Resilience at Work * 3. Resilience Building Over the Years: From Remedial to Performance-enhancing * PART II * 4. What Individuals Can Do To Build Their Resilience * 5. What Individuals Can Do: Stregthening the Four Personal Resilience Resources * 6. Organizational Approaches: The Individual at Work * 7. Organizational Interventions: The Workplace Situation * PART III * 8. The Future of Resilience and its Role in Achieving Wider Organizational Objectives July 2013 UK August 2013 US 244pp 30 figures, 1 b/w photo Hardback £26.00 / $40.00 / CN$46.00 9780230361287 Canadian Rights ebooks available

30 human resource management and employee relations

From Stress to Wellbeing Volume 1 Therapy Talk The Theory and Research on Occupational Stress and Wellbeing Conversation Analysis in Practice

Edited by Cary L. Cooper, Lancaster University, UK Pamela Fitzgerald, University of Manchester, UK A comprehensive collection by Professor Cary Cooper "Dr Fitzgerald is both an experienced counselling and his colleagues in the field of workplace stress and psychologist/psychotherapist and a conversation wellbeing, which draws on research in a number of analyst. The book is an excellent contribution to the areas including stress-strain relationships, sources of studies of psychotherapy and will be invaluable to workplace stress and stressful occupations. Volume 1 any psychotherapist wanting to reflect more sharply of 2. on their practice and to develop it. Intriguingly, it will also make a very interesting reading to anyone Contents: PART I: THEORY AND REVIEWS OF STRESS AND interested in what can be done with language." - Ivan WELLBEING * PART II: STRESS-STRAIN RELATIONSHIPS * PART Leudar, University of Manchester, UK III: SOURCES OF WORK-PLACE STRESS * PART IV: STRESSFUL OCCUPATIONS * PART V:RESEARCH METHODS IN STRESS Therapy Talk aims to help those who apply 'the talking AND WELLBEING cure' become better at their jobs by enabling them to understand how their verbal responses may channel the conversation partner into a particular direction, May 2013 UK May 2013 US promoting conversation analysis as a useful tool to 488pp 86 b/w tables, 14 figures study and enhance the therapeutic alliance between client and practitioner. Hardback £70.00 / $115.00 / CN$132.00 9780230300576 Contents: 1. Introduction * 2. Interaction Issues in Short-Term Psychotherapy * 3. Conversation Canadian Rights ebooks available Analysis and Psychotherapy * 4. A Note on Methodology * 5. On Active Listening in Short-Term Psychotherapy * 6. On the Use of Formulations in Short-Term Psychotherapy * 7. Sequencing in Short-Term Psychotherapy * 8. Employee Assistance Programmes - A Management Tool * 9. Conclusions and Implications November 2013 UK november 2013 US 208pp From Stress to Wellbeing Volume 2 Hardback £58.00 / $90.00 / CN$104.00 9781137329516 Paperback £17.99 / $28.00 / CN$32.00 9781137329523 Stress Management and Enhancing Wellbeing Canadian Rights ebooks available

Edited by Cary L. Cooper, Lancaster University, UK A comprehensive collection by Professor Cary Cooper and his colleagues in the field of workplace stress and wellbeing, which draws on research in a number of areas including stress-strain relationships, sources of Mental Illness at Work workplace stress and stressful occupations. Volume 2 of 2. A manager’s guide to identifying, managing and preventing Contents: PART I: STRESS MANAGEMENT * PART II: STRESS psychological problems in the workplace AND WELLBEING ISSUES * PART III: WORK-LIFE BALANCE * PART IV: WELLBEING Mary-Clare Race, ARUP, UK, Adrian Furnham, University College London, UK It is argued that the incidence of mental illness in the workplace is more common than many realize, ranging May 2013 UK May 2013 US from stress to schizophrenia. In this book leading 312pp 26 b/w tables, 15 figures psychologists Adrian Furnham and Mary-Clare Race Hardback £70.00 / $110.00 / CN$127.00 9780230300583 explore the psychiatric classification of illness and how Canadian Rights ebooks available symptoms can be identified to help develop mental health literate organizations. Contents: 1. Introduction * 2. The Basics * 3. Identification * 4. Sector Specific Illnesses * 5. Illness at the Top: the Paradox of Illness * 6. Work Induced Mental Illness * 7. Coping with Illness * 8. Educating the Workforce * 9. Creating a Healthy Environment * 10. Conclusion May 2014 UK June 2014 US 256pp Hardback £29.99 / $45.00 / CN$52.00 9781137272041 Canadian Rights

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Do We Need HR? Luxury Sales Force Management Repositioning People Management for Success Strategies for Winning Over Your Brand Ambassadors

Paul Sparrow, Martin Hird, Cary L. Cooper, all at Michaela Merk, Business Woman, France Lancaster University, UK The sales team can often make or break the success Written by a leading team of authors with of new brands or products. This comprehensive guide contributions from top HR professionals, Do We Need provides strategies, models and checklists to help HR? is an important book which addresses issues managers and directors strengthen the relationships of surrounding the role, structure and challenges for HR their firm's sales force with their own or other brands, departments and how the field may be affected by maximizing turnover and profit in the long run. new types of organizations, networks and methods of Contents: 1. How brand relationships influence daily business working. operations * 2. How relationships between salespeople and brands become emotional * 3. How top management can win salespeople’s heart – the four strategies * 4.How brands can make frontline salespeople’s heart beat * 5. Top 10 ‘heart- winners’ through brand perception * 6. How brands can benefit from strong sales force – brand relationships * 7. Why retailers should establish strong relationships between salespeople September 2014 UK october 2014 US and private brands * 8. How salesperson characteristics influence their relationships with 256pp brands * 9. Do managers think like salespeople? * 10. Sales force – brand relationships: a given Hardback £30.00 / $40.00 / CN$46.00 9781137002327 phenomenon or a building process? * 11. Implications for brands and retailers Canadian Rights February 2014 UK March 2014 US 300pp 27 figures, 3 b/w tables Hardback £29.99 / $45.00 / CN$52.00 9781137347435 Canadian Rights ebooks available Lives in Peril Profit or Safety in the Global Maritime Industry?

David Walters, Nick Bailey, both at Cardiff University of Social Sciences, UK Untapped Talent Highlights how vulnerable seafarers are as a group of workers and that they are made so by the structure and Unleashing the Power of the Hidden Workforce organisation of their employment and the limits of the maritime regulatory system. Dani Monroe, Center Focus International, USA Contents: PART I: THE HAZARDS OF WORK AT SEA * PART A practical guide packed with examples of II: THE STRUCTURE AND OPERATION OF THE MARITIME organizations that have successfully tapped into INDUSTRY AND ITS APPROACH TO REGULATING THE WORK the hidden talents of their workforce. Managers will ENVIRONMENT * PART III: UNDERSTANDING VULNERABILITY learn to recognize and mine some key, fundamental IN A GLOBALISED INDUSTRY leadership traits that are essential for a competitive business.

Contents: 1. Introduction: Living Linsanity * 2. When Lightning Strikes * 3. The Hidden Workforce * 4. Why Talent Goes September 2013 UK september 2013 US Tapped * 5. Blame the Brain * 6. The Cultural Catapult: Finding 280pp 2 figures, 6 b/w tables and Launching Untapped Talent * 7. Creating Budds: The Hardback £65.00 / $100.00 / CN$115.00 9780230573833 Serendipitous Skills of Untapped Talent * 8. Personally Sound: Canadian Rights ebooks available Tapping into Your Talents * 9. The Three R’s: Emerging from the Hidden Workforce * 10. Seeing Solutions: The Role of Resourcefulness * 11. Failing Forward: The Role of Resilience * 12. Standing Firm: The Role of Resolve * 13. The Future of Tapped Talent April 2013 UK April 2013 US 192pp 2 b/w tables, 1 figure Hardback £18.99 / $30.00 / CN$34.50 9781137282224 Canadian Rights ebooks available

32 human resource management and employee relations

Relationships in Organizations Workshift A Work Psychology Perspective Future-Proof Your Organization for the 21st Century

Edited by Rachel Morrison, AUT University, New Jason Morwick, teleworker and writer, USA, Robyn Zealand, Helena Cooper-Thomas, University of Bews, WORKshift, Canada, Emily Klein, Flextime Global, Auckland, New Zealand LLC, USA, Tim Lorman, Serco-NA, USA Relationships in Organizations is an exploration into 'A must read for any business leader who is looking the current world of relationships in the workplace. to implement more flexible working arrangements. It focuses on the ways in which organizational The step by step approach and accompanying relationships – be they friendships, superior- case studies provide excellent tools to help an subordinate relationships, negative relationships, organization make the cultural shift.' —Laura romantic liaisons or simply membership to a social Croucher, National Leader, KPMG People & Change network – can influence and affect our experience of Solutions work. 'At last, a practical and user-friendly book about Contents: 1. Maximising the Good Minimising the Bad (Intro); one of the most exciting and profound changes Helena Cooper-Thomas and Rachel Morrison * 2. Romantic in today's workplaces. This diverse team of Relationships at Work; Fiona Wilson * 3. Guan-xi; Shaohui Chen, authors has highlighted many inspiring business Marie Wilson and Kevin Lo * 4. Political Skill and Social Influence case studies spanning multiple industries and in Workplace Relationships; Darren C. Treadway, Jeffrey R. Bentley, Angela S. Wallace, Stephanie countries, supported by cutting edge research findings. This book is a must for R. Seitz and Brooke A. Shaughnessy * 5. Subordinate Upward Influence; Susan Geertshuis, organizations at any stage of adopting and enriching flexible and mobile work Rachel Morrison and Helena Cooper-Thomas * 6. Proactive Behaviour and the Impact of initiatives.' —Laura Hambley, Ph.D., University of Calgary, Canada and The Relationships at Work; Karoline Strauss and Jennifer Farrell * 7. Gender and Relationships and Leadership Store Work; Barbara Winstead and Valerie Streets * 8. Virtual work - Perceived Proximity (near but far); Darl Kolb * 9. Social Support/ Coping in Workplace Relationships; Terry Beehr and Misty Workshift is a blueprint for organizations transitioning into the virtual workplace, Bennet * 10. When Workplaces Go Sour - Bullying at Work; Dianne Gardner, Michael O’Driscoll, where employees are always connected, and work is no longer a destination. This Tim Bentley, Bevan Catley, Helena Cooper-Thomas and Linda Trenberth * 11. Relationships of book provides practical lessons on why (and how) some companies are further Leaders; Flora Chiang and Thomas Birtch * 12. Relationships Within Family Run Venture; Marcus ahead, and actionable steps to realize the potential of the virtual workplace. Ho, Christine Woods and Deborah Shepherd Contents: Acknowledgements * Introduction * 1. The Workshift Spectrum * 2. Investigate * October 2013 UK October 2013 US 3. Discover * 4. Design * 5. Engage * 6. Launch * 7. Measure * 8. Leverage * 9. The Future of 328pp 3 b/w tables, 3 figures Workshift Hardback £70.00 / $115.00 / CN$132.00 9781137280633 January 2014 UK December 2013 US Canadian Rights 208pp Hardback £23.99 / $35.00 / CN$40.00 9781137337467 Canadian Rights ebooks available

Presenteeism The Invisible Cost to Organizations Global Anti-Unionism Hesan Quazi, Nanyang Business School, Singapore Nature, Dynamics, Trajectories and Outcomes Presenteeism presents the important issues related to the nature and extent of presenteeism and cited Edited by Gregor Gall, University of Bradford, UK, Tony examples from different studies. The book discusses in Dundon, J.E. Cairnes School of Business & Economics, depth why employees come to work despite being sick, National University of Ireland strategies to manage presenteeism behavior and who One of the major obstacles unions face in building should be taking the lead in managing such employee influence in the workplace is the opposition and behavior. resistance from those that own those workplaces, Contents: 1. Introduction * 2. Presenteeism: A Costly Affair For namely, the employers. This volume examines the Employers * 3. Absenteeism And Presenteeism * 4. Why Do nature of this anti-unionism, and in doing so explains People Go To Work Even When Unwell? * 5. Nature And Extent the ways and means by which employers have Of Presenteeism In Singapore * 6. Impact Of Chronic And Non-Chronic Health Conditions On successfully maintained their right to manage. Presenteeism: A Study In Singapore * 7. Why Do Employees Go To Work Despite Being Sick: An Exploratory Study In Singapore * 8. How Should Presenteeism Behavior Be Managed? * 9. Contents: PART I: HISTORICAL APPROACHES * PART II: Measuring The Costs Of Presenteeism * 10. Summary And Discussions CONTEMPORARY STUDIES November 2013 UK november 2013 US 216pp 11 figures, 7 b/w illus, 19 b/w tables, 20 line drawings August 2013 UK August 2013 US Hardback £65.00 / $105.00 / CN$121.00 9781137275660 264pp 16 b/w tables, 1 chart, 4 figures Canadian Rights ebooks available Hardback £65.00 / $100.00 / CN$115.00 9780230303348 Canadian Rights ebooks available

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Organizational Culture and Commitment Talent Management of Self-Initiated Transmission in Multinationals Expatriates Victoria Miroshnik, Ritsumeikan University, Japan and A Neglected Source of Global Talent American University, Dubai Edited by Vlad Vaiman, Reykjavik University, Iceland, Organizational Culture and Commitment aims to find Arno Haslberger, Webster University Vienna, Austria out the international strategy of the multinational companies in terms of creation of commitment among A collection of research papers about self-initiated the people of diverse cultural background. expatriates and their experiences. As traditional talent management can no longer fulfil the needs of globally Contents: Preface * List Of Tables * List Of Figures * List operating organisations, self-initiated expatriates have Of Abbreviations * 1. Organizational Culture and Company become an ever more important, albeit neglected Citizenship * 2. Organizational Culture as Resource * 3. Multinational Company and its Subsidiaries * 4. Methodology source of the global talent flow. * 5. Models and Measurement * 6. Organizational Culture Contents: 1. Self-initiated Expatriates: A Neglected Source of and Organizational Commitment in the Parent Unit in Japan the Global Talent Flow; Arno Haslberger and Vlad Vaiman * 2. * 7. Analysis of the Organizational Culture and Organizational Global Self-initiated Corporate Careerists: What Drives Them, Commitment in the Thai Subsidiary * 8. Analysis of and Implications for HRM; Yehuda Baruch and Yochanan Altman Organizational Culture and Organizational Commitment in the * 3. Are Self-Initiated Expatriates Born or Made? Exploring Indian Subsidiary * 9. Multilevel Research Model. Hqs, Japan, Thai and Indian Subsidiaries * 10. the Relationship between SIE Orientation and Individual Discussion * 11. Conclusion * Appendices * References ROI; Yvonne McNulty * 4. The Organizational Self-Initiated Expatriate: A Case Study of a Professional Services Firm; Julia Richardson, Steve McKenna November 2013 UK november 2013 US and Nadia de Gama * 5. Could International Volunteers be Considered Ethical Consumers? 360pp 132 b/w tables, 17 figures A Cross-discipline Approach to Understanding Motivations of Self-initiated Expatriates; Hardback £70.00 / $115.00 / CN$132.00 9781137361622 Eliane Karsaklian nd Anthony Fee * 6. Female Self-initiated Expatriates in the United Arab Canadian Rights Emirates: An Unexpected Trifecta; Snejina Michailova and Edelweiss Harrison * 7. Self-initiated Expatriate Adjustment: A Neglected Terrain; Anthony McDonnell and Hugh Scullion * 8. The Careers of Self-initiated Expatriates; Vesa Suutari, Chris Brewster and Christelle Tornikoski * 9. Self-initiated Expatriate Academics: Personal Characteristics and Work Outcomes; Jan Selmer and Jakob Lauring * 10. Self-initiated Expatriate Women’s Careers – Reflections, Experiences and Choices; Riana Van Der Bergh and Yvonne Du Plessis * 11. Self-initiated and Assigned Expatriates: Talent Management and Career Considerations; Noeleen Doherty and Michael Statutory Regulation and Employment Dickmann * 12. Social Capital of Traditional and Self-initiated Expatriates; Kristiina Makela and Vesa Suutari * 13. Work-Life Interface of Self-Initiated Expatriates: Conflicts and Enrichment; Relations Liisa Makela and Vesa Suutari The Impact of Statutory Trade Union Recognition June 2013 UK June 2013 US 336pp 8 figures, 22 b/w tables Sian Moore, Working Lives Research Institute, London Hardback £70.00 / $110.00 / CN$127.00 9780230392793 Metropolitan University, UK, Sonia McKay, London Canadian Rights ebooks available Metropolitan University, UK, Working Lives Research Institute, Sarah Veale, Trade Union Congress, UK A comprehensive socio-legal evaluation of the 2000 statutory recognition procedure over ten years of its operation. Whilst exploring its implications for the so- Traditional Chinese Thinking on HRM Practices called UK 'voluntarist' approach to regulating industrial relations, the authors argue that the effectiveness of Heritage and Transformation in China the procedure was constrained by its design. Li Yuan, Renmin University, China Contents: Introduction * 1. Locating the 2000 Statutory Recognition Procedure * 2. A Legislative Prompt? The TUC Suggests important ramifications for both Western Perspective on the 2000 Recognition Procedure * 3. Third and Eastern Human Resources Practices and is the first Time Lucky? - The Operation and Outcomes of the Statutory research of its kind to empirically investigate the effect Recognition Procedure * 4. Challenging Recognition – The of Chinese core values, which originated from Chinese Legitimacy of Employer Behaviour * 5. Organising for Recognition - Union Strategies * 6. traditional thinking, on HRM practices in China. Be Careful What You Wish For - Unfair Practices and the Law * 7. The Fragmentation of Representation – ‘Contract-based Recognition’ * 8. The Future for Statutory Recognition Contents: 1. Introduction * 2. Western HRM and HRM in China * 3. Philosophical Underpinnings of HRM Theory * 4. Re- June 2013 UK June 2013 US examining Traditional Chinese Thinking * 5. Chinese traditional 280pp 19 b/w tables, 11 figures values—implication for HRM in China * 6. Research findings and Hardback £65.00 / $100.00 / CN$115.00 9781137023797 analyses 209 * 7. Conclusion Canadian Rights ebooks available

Palgrave Studies in Chinese Management Research November 2013 UK november 2013 US 280pp 8 b/w tables, 13 figures, 4 colour illustrations Hardback £70.00 / $110.00 / CN$127.00 9781137304117 Canadian Rights ebooks available

34 innovation

Innovation Re-Making Communication at Work Jesse Sostrin, Sostrin Consulting, USA Coaching for Innovation Re-Making Communication at Work argues that the transmission model of communication needs to be Tools and Techniques for Encouraging New Ideas in the replaced by a new approach to communication. Workplace Contents: Dedication * Prologue * PART I: FORGET EVERYTHING YOU LEARNED ABOUT COMMUNICATION AT Cristina Bianchi, Enhance Training and Development, WORK * 1. The Changing World of Work * 2. Communication: Switzerland, Maureen Steele, The Training Box Ltd, The Competitive Advantage of the 21st Century * 3. Why Switzerland Leaders Should Care About Re-Making Communication and Making innovation in the workplace highly accessible, Work * PART II: THE REAL STORY ABOUT COMMUNICATION Coaching for Innovation presents a step-by-step AT WORK * 4. Old Myths and New Principles * 5. Taking a Communication Perspective * 6. Workplace Culture: The guide which is full of practical tips, models, exercises Ecosystem of Our Patterns of Communication and Interaction and interviews with HR and business professionals. It * 7. Organizational Leaders: Architects of Their Patterns of demonstrates the integral role that coaching plays in Communication and Interaction * PART III: A GUIDE FOR idea generation and the innovation process. RE-MAKING PATTERNS OF COMMUNICATION AT WORK * 8. Managing the Physics of Contents: 1. Bringing Out the Coach Inside * 2. Coaching First Communication * 9. Learning to See Patterns of Interaction * 10. Common Communication Steps * 3. A Guide to Powerful Questions * 4. Mindful Listening Pitfalls and Unwanted Repetitive Patterns * 11. The Top-10 Patterns of Communication * 5. Sparking the Relationship Level * 6. Navigating the Process * Leaders Must Get Right * 12. The SEAVA Process * 13. Applying SEAVA to Common Pitfalls and 7. Implementation and Beyond * 8. Why 1+1=3 * 9. The Creative Unwanted Repetitive Patterns * 14. Using SEAVA One-on-One * 15. Using SEAVA with Teams Coaching Session * 10. The Coaching Toolkit for Teams * PART IV: CREATING BIG CHANGE BY STARTING SMALL * 16. Where to Begin with Yourself, Your Team and Your Organization * 17. Guided Coaching: Seeing Patterns of Interaction, May 2014 UK June 2013 US Noticing Critical Moments of Communication, and Operationalizing the Communication 240pp 10 figures, 14 b/w tables, 3 diagrams Perspective * 18. Three-Minute Summary: How to Effectively Share the Book’s Lessons with the Hardback £22.99 / $35.00 / CN$40.00 9781137353252 ‘Hard-to-Reach’ Canadian Rights ebooks available November 2013 UK november 2013 US 290pp 1 b/w photo, 22 b/w tables Hardback £31.50 / $60.00 / CN$69.00 9781137337061 Canadian Rights ebooks available

The 10 Principles of Open Business Building Success in Today's Open Economy

David Cushman, Jamie Burke, both at 9010 Group, Unpacking Open Innovation Worldwide, UK Highlights from a Co-Evolutionary Inquiry "The concept of an open business isn't a fad, it's a long-term business philosophy to connect with Manlio Del Giudice, Second University of Naples, Italy, connected customers and employees and ultimately Maria Rosaria Della Peruta, Second University of survive Digital Darwinism," - Brian Solis, author of Naples, Italy, Elias G. Carayannis, George Washington What's the Future of Business (WTF) University, USA "With giants such as Tesco getting involved you'd Unpacking Open Innovation aims at giving an overview be mad not to take the ideas in this book seriously," of the emerging research field of open innovation in a - Euan Semple, author of Organizations Don't Tweet, phase that is still very fluid. People Do Contents: Introduction; Elias G. Carayannis, Manlio Del The 10 Principles of Open Business is a practical guide Giudice and Maria Rosaria Della Peruta * 1. Open Innovation to organizational design for the twenty-first century. in Management Science; Elias G. Carayannis * 2. Open vs. Using case studies, the authors define the 10 principles Closed Innovation: Speculating about the Future of Technology of open businsss that organisations must adopt to both survive and thrive, and Management; Elias G. Carayannis * 3. Invention, Inventiveness provide a practical method to assess the reader's own organization. and Open Innovation; Manlio Del Giudice * 4. Open Innovation or Collective Invention? Conceptualizing the Debate; Manlio Contents: Dedication: * Contents: * Preface: * Introduction: * I Starting from a different place Del Giudice * 5. Openness that Matters. Net Generation, Higher * ii Defining Open Business and its Benefits * iii Tesco PLC – An Open Business * The Principles Education and Student Entrepreneurship; Manlio Del Giudice * 6. On the External Dimension of * Chapter 1: Purpose * Chapter 2: Open Capital * Chapter 3: The Networked Organisation * Business Knowledge Flows: ‘Markets for Knowledge Resources’; Maria Rosaria Della Peruta * 7. Chapter 4. Sharability * Chapter 5. Connectedness * Chapter 6. Open Innovation * Chapter 7. What Open Innovation is: Local Search, Technological Boundaries and Sustainable Performance Open Data * Chapter 8. Transparency * Chapter 9. Open Data (and Government) * Chapter 10. in Biopharmaceutical Experimentation; Maria Rosaria Della Peruta * Index Trust * Summary and Next Steps * About the author * Acknowledgements Palgrave Studies in Democracy, Innovation, and Entrepreneurship for Growth January 2014 UK February 2014 US 280pp 1 b/w table, 1 figure December 2013 UK December 2013 US Hardback £19.99 / $32.00 / CN$34.50 9781137347039 204pp 12 figures, 1 diagram Canadian Rights ebooks available Hardback £69.00 / $100.00 / CN$115.00 9781137359322 Canadian Rights ebooks available

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The Power of Customer Misbehavior Climate Innovation Drive Growth and Innovation by Learning from Your Customers Liberal Capitalism and Climate Change

Michael Fisher, AKF Partners, USA, Martin Abbott, AKF Edited by Neil E. Harrison, Sustainable Development Institute, USA, John Mikler, Partners, USA, Kalle Lyytinen, Case Western Reserve University of Sydney, Australia University, USA A comprehensive examination of the inability of liberal capitalism to generate 'Fisher, Abbott and Lyytinen have written a the technological innovations necessary to prevent dangerous climate fascinating and engaging book on the new era of change. The case is made for the need for institutional evolution to drive the customer empowerment. Executives are now more climate innovation, and the potential for climate innovation in an increasingly challenged than ever to understand customer economically interconnected world. behavior and the drivers for market growth. This book offers key insights for executives who desire to Contents: PART I: THE NATIONAL CONTEXT OF CLIMATE INNOVATION * PART II: THE embark on a journey of discovery with customers, CORPORATE CONTEXT OF CLIMATE INNOVATION * PART III: CLIMATE INNOVATION as they innovate on behalf of customers to ACROSS transform their organizations and industries.' -Lynda Energy, Climate and the Environment Applegate, Harvard Business School February 2014 UK February 2014 US To stay competitive, firms need to build great products 288pp 25 b/w tables, 2 b/w photos but they also need to lend these products to the uses Hardback £65.00 / $105.00 / CN$121.00 9781137319876 and misuses of their customers and learn extensively from them. This is the first Paperback £20.99 / $30.00 / CN$.00 9781137319883 book to explore the idea that allowing customers to adapt features in online Canadian Rights ebooks available products or services to suit their needs is the key to viral growth. Contents: 1. Why is Viral Growth Important? * 2. The Viral Model * 3. Technological Factors * 4. Demonstrating Skills, Proficiency, Taste and Accomplishments * 5. Seeing and Being Seen * 6. Getting It Right * 7. Getting It Wrong * 8. Conclusion November 2013 UK november 2013 US The Frugal Innovator 200pp 22 figures, 4 b/w tables Hardback £19.99 / $32.00 / CN$37.00 9781137348913 Creating Change on a Shoestring Budget Canadian Rights ebooks available Charles Leadbeater, Demos, UK This insightful book looks at the phenomenon of low-cost innovation and explores what we can learn from the innovators in developing nations who are making amazing technical and social advances with scarce capital and resources. Charles Leadbeater shows how these methods can be applied and used wherever you are and whatever your capital. Corporate Foresight and Strategic Decisions Contents: 1. The Groundswell * 2. Design Principles * 3. Frugal Places * 4. Frugal Methods * 5. Lessons from a European Bank Conclusions March 2014 UK April 2014 US Claudio Gomez Portaleoni, Siemens Healthcare, 192pp Germany, Svetla Marinova, Aalborg University, Hardback £16.99 / $27.00 / CN$31.00 9781137335364 Denmark, Rehan Ul-Haq, Marin Marinov, University of Canadian Rights Gloucestershire, UK This study investigates the relationships between corporate foresight and management decision-making processes in organizations. It provides an extensive analysis of extant theories of corporate foresight and strategic management, brings in new insights, Port Focal Logistics and Global Supply Chains and presents an in-depth case study exploration of corporate foresight of a European bank. Adolf K Y Ng, University of Manitoba, Canada, John Liu, City University of Hong Kong, China Contents: 1. Literature Review * 2. Conceptual Framework And Theoretical Considerations * 3. Methodology * 4. The European Port Focal Logistics and Global Supply Chains investigates the trends and Banking Sector * 5. The Bank * 6. Data Analysis And Findings * 7. challenges that ports, logistics and supply chains have tackled in recent decades Discussion, Contributions And Directions For Future Research and the way forward. A new concept, port focal logistics is introduced which November 2013 UK november 2013 US appreciates the efforts by previous studies in this field, but simultaneously 376pp 32 b/w tables, 76 figures recognize the limitations, and the need for further improvements. Hardback £75.00 / $115.00 / CN$132.00 9781137326966 Contents: 1. Introduction * 2. Contemporary Development of Shipping and Impacts on Ports Canadian Rights * 3. Global Supply Chains and Trade Logistics: From Firm Focal to Port Focal * 4. Logistics, Supply Chain and Port Evolution * 5. Port and Trade Industrial Organization * 6. Government Policies and the Role of Institutions * 7. Case Study – India * 8. Case Study – Brazil * 9. Port Focal Logistics: The Idealism for Future Global Supply Chains? February 2014 UK February 2014 US 224pp 35 figures, 16 b/w tables, 12 b/w illustrations Hardback £62.50 / $105.00 / CN$121.00 9781137273680 Canadian Rights ebooks available

36 innovation

Foresight and Innovation Swarm Intelligence How Companies are Coping with the Future What Nature Teaches Us about Shaping Creative Leadership

Elina Hiltunen, What's Next Consulting, and Aalto James Haywood Rolling, Syracuse University, USA University, School of Arts and Design, Finland Swarm Intelligence argues that we need to turn our Foresight and Innovation is a guide for readers that classrooms - and workplaces - into crucibles for are interested about the future. The book introduces collective creativity. Drawing on cutting-edge research a concept of futurist thinking, which includes in the realms of biological swarm theory, systems anticipating, innovating and communicating about theory, and complexity theory, Rolling shows why the futures. These concepts show how various working in groups makes us both smarter and more organizations, all over the world are thinking, creative. communicating and creating a better future. Contents: Introduction: Ancient Secret Societies, Underground Contents: 1. Change * 2. Some Thoughts about Predicting the Cities, and Snoopy’s Doghouse * Chapter One: How to Future, its Ease and Difficulty * 3. Blindness and Seeing * 4. Underdevelop Creativity * Chapter Two: Social Networks: Cornerstones of Anticipation * 5. Strategy * 6. How and Why is A Swarm Theory of Creativity * Chapter Three: Systems: Anticipation Done in Organizations? * 7. How do we Innovate How Swarm Intelligence Shapes our Social Worlds * Chapter the Future? * 8. Future Methods for Innovation * 9. Examples of Four: Swarms: Collaborative Leadership * Chapter Five: Creating the Future and iInnovation Activity Superorganisms: The Self-Organizing Complexity of Creative Swarms * Chapter Six: Stories: The Hidden Rules of Swarm Intelligence at Work and at Play * November 2013 UK november 2013 US Chapter Seven: Schools: Arts & Design Education, Social Innovation, and New Partnerships 272pp 10 charts, 34 b/w illustrations Hardback £70.00 / $115.00 / CN$132.00 9781137337696 December 2013 UK november 2013 US Canadian Rights 256pp Hardback £16.99 / $26.00 / CN$30.00 9781137278470 Canadian Rights ebooks available

Changing the Rules of the Game Economic, Management and Emerging Issues in the Computer Innovative Management and Firm Games Industry Performance Edited by Sabine Hotho, Neil McGregor, both at An Interdisciplinary Approach and Cases Dundee Business School, UK The computer games industry is one of the most Edited by Maja Levi Jakšić, Slađana Barjaktarović Rakočević, Milan Martić, all at vibrant industries today whose potential for growth University of Belgrade, Serbia seems inexhaustible. This book adopts a multi- Innovative Management and Firm Performance focuses on business firms as disciplinary approach and captures emerging trends as catalysts and agents of social and economic change, and explores the argument well as the issues and challenges faced by businesses, that sustainable development is the perfect opportunity for businesses to their managers and their workforce in the games strengthen the evolving notion of corporate social responsibility, while achieving industry. long-term growth through innovation, research and development. Introduction: Hotho, McGregor Emerging Contents: April 2014 UK April 2014 US Perspectives * Chapter 1: Champion Problematizing a 400pp 60 b/w tables, 78 figures Homogenous Spatial Logic * Chapter 2: White and Searle Hardback £75.00 / $120.00 / CN$138.00 9781137402202 Commercial Business Models * Chapter 3: Zackariasson and Canadian Rights Wilson The Role of the Consumer * Chapter 4: McGregor Business Growth, the Internet and Risk Management * Chapter 5: Hotho ‘Some Companies are Fine One Day and Gone the next’ * Chapter 6: Zackariasson The Role of Creativity * Chapter 7: Shaw and Homan HR Issues in the Computer Games Industry * Chapter 8: Stacey, Thomas and Nandhakumar How Funny Are Games * Chapter 9: McNeish Critical Perspectives on the Games Industry * Chapter 10: Comas and Tschang Brief History, Tumultuous Present, and Uncertain Future of Virtual Worlds The Rise and Fall of COMSAT October 2013 UK October 2013 US 232pp 9 b/w tables, 11 figures Technology, Business and Government in Satellite Hardback £60.00 / $115.00 / CN$132.00 9780230303539 Communications Canadian Rights ebooks available David Whalen, University of North Dakota, USA After pioneering this technology and growing the market, COMSAT fell prey to changes in government policy and to its own lack of entrepreneurial talent. The author explores the factors which contributed to this rise and fall of COMSAT. Contents: Introduction: A Technological Camelot * 1. The Communications Satellite Act of 1962 * 2. Creating COMSAT * 3. Creating Intelsat * 4. Rising to the Peak * 5. Mobile Satellite Communications * 6. Technology * 7. DOMSATs (COMSTAR and SBS) * 8. Direct Broadcast Satellites * 9. The Old Guard Retires * 10. Fadeout * Epilog: Post-Mortem April 2014 UK April 2014 US 288pp 6 b/w tables, 4 figures, 1 b/w line drawing Hardback £70.00 / $115.00 / CN$132.00 9781137396914 Canadian Rights ebooks available

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Behavioral Finance and Capital Markets Game Based Organization Design How Psychology Influences Investors and Corporations New tools for complex organizational systems

Adam Szyszka, Poznan University of Economics, Poland Jeroen van Bree, management consultant and researcher, Netherlands Behavioral Finance and Capital Markets reveals the main foundations underpinning neoclassical capital There is a widening gap between the current market and asset pricing theory, as filtered through the organizational reality and the tools and methods lens of behavioral finance. available to managers for addressing its challenges. Game Based Organization Design shows that one of Contents: 1. Behavioral Approach Versus Neoclassical Theory of Finance * 2. Psychological Aspects of Decision Making * 3. the ways to bridge this gap is to introduce insights and Investor Behavior * 4. Asset Pricing Anomalies and Investment approaches from video game design into the design of Strategies * 5. Market-wide Consequences of Behavioral organizational systems. Biases * 6. Behavioral Insights into Financial Crisis * 7. Rational Contents: 1. Introduction * 2. Systems * 3. Games * 4. Play * 5. Corporations in Irrational Markets * 8. Managerial Biases in Rules * 6. Design * 7. Strategy Corporate Policy * 9. Empirical Evidence on Managerial Practice * 10. Heuristics and Biases Among Corporate Managers

September 2013 UK september 2013 US November 2013 UK november 2013 US 348pp 3 charts, 7 b/w line drawings, 36 b/w tables 160pp 7 b/w tables, 18 figures Hardback £70.00 / $110.00 / CN$127.00 9781137338747 Hardback £65.00 / $105.00 / CN$121.00 9781137351470 Canadian Rights ebooks available Canadian Rights

The New Geography of Innovation Competitive Dynamics in the Mobile Phone Clusters, Competitiveness and Theory Industry Xavier Tinguely, University of Fribourg, Switzerland Claudio Giachetti, Ca' Foscari University of Venice, Italy Innovation is the main engine of competitiveness. Competitive Dynamics in the Mobile Phone Industry However, in a world in which everything goes faster, explores which kind of competitive moves and the inherent nature of the innovation process has countermoves have been taken by mobile phone changed. This book assesses both the theoretically vendors like Nokia, Samsung, Motorola and Apple, as and empirically intertwined relationship between well as emerging rivals from developing countries, to innovation, clusters and multinational enterprises in defend their competitive position over the industry life today's economy. cycle, and which factors have driven these actions. Contents: THE ECONOMICS OF INNOVATION * 1. Preamble Contents: List of Tables * List of Figures * Acknowledgements to the Study of Innovation * 2. Innovation and Economic * Introduction * PART 1: COMPETITIVE DYNAMICS * 1. Performance * 3. The Measurement of Innovation * THE Competitive dynamics research * PART 2: COMPATITIVE NATURE OF THE INNOVATION PROCESS AND THE NEW DYNAMICS IN THE MOBILE PHONE INDUSTRY * 2. Changes in GEOGRAPHY OF INNOVATION * 4. The Cognitive Nature of industrial leadership over the life cycle of technology intensive the Innovation Process * 5. The Clustering of Innovative Activity industries: the role of technological discontinuities and firms’ * 6. The Geography of Innovation in a Globalized Economy action aggressiveness * 3. Competitive intensity and product line * THE DISTRIBUTION OF INVENTIVE ACTIVITY – EVIDENCE FROM PATENT DATA IN strategies in technology-based industries * 4. Time to competitors’ new technology imitation: SWITZERLAND AND FOCUS ON THE BASEL PHARMACEUTICAL CLUSTER * 7. Geographical Who is copied more quickly? * 5. Lining up with competitors: Influence of multiple benchmarks Distribution of Inventive Activities and Inventive Performance in Switzerland * 8. Sectoral on the adoption of new product technologies * 6. Concluding remarks and new direction for Distribution of Inventive Activities and Specialization Patterns – Towards an Identification of competitive dynamics research in technology-based industries. Switzerland’s Main Inventive Clusters * 9. Clusters and the New Geography of Invention – An Empirical Analysis of Pharmaceutical Patents demanded in the Basel Employment Basin November 2013 UK november 2013 US July 2013 UK July 2013 US 328pp 34 figures, 25 b/w tables, 32 maps 150pp 13 figures, 5 b/w tables Hardback £70.00 / $115.00 / CN$132.00 9781137367129 Hardback £45.00 / $67.50 / CN$78.00 9781137373694 Canadian Rights Canadian Rights ebooks available

38 international business

Bending the Arc of Innovation International Business Public Support of R&D in Small, Entrepreneurial Firms

Albert N. Link, University of North Carolina at Innovation in Business Education Greensboro, USA, John Scott, Dartmouth University, USA in Emerging Markets Bending the Arc of Innovation offers a theoretical model Edited by Ilan Alon, Rollins College, Florida, USA, of the effects of the SBIR program Victoria Jones, Seattle University, USA, John R. McIntyre, Georgia Tech Centre for International Contents: 1. Introduction * 2. Market Failure and Public Support of R&D * 3. The Productivity Slowdown in the United States * Business, Education and Research, USA 4. An Emphasis on Small, Entrepreneurial Firms * 5. The SBIR Emerging market economies account for 80 percent Program * 6. The Economic Role of the SBIR Program * 7. The of the world's population and some 75 percent of its National Research Council Database * 8. Studies Conducted trade growth in the foreseeable future, following US Using the National Research Council Database * 9. Toward an Department of Commerce data. This volume provides Evaluation of the SBIR Program * 10. Concluding Observations insights for success in rapidly growing education about Public Support of R&D in Small, Entrepreneurial Firms * markets that can be used by educators, administrators, References * Appendices policy makers and planners. Contents: PART I: REGIONAL TRAJECTORIES * PART II: CONTENT ADAPTATIONS * PART III: NEW DIRECTIONS

Science, Technology, and Innovation Policy June 2013 UK June 2013 US August 2013 UK August 2013 US 296pp 10 b/w tables, 9 figures 104pp 16 b/w tables, 7 b/w line drawings Hardback £65.00 / $110.00 / CN$127.00 9781137292957 Hardback £45.00 / $67.50 / CN$78.00 9781137371584 Canadian Rights ebooks available Canadian Rights ebooks available

The Challenge of Working for Americans Congress’s Own Think Tank Perspectives of an International Workforce Learning from the Legacy of the Office of Technology Assessment (1972-1995) Bond Benton, State University of New York at Fredonia, USA Peter Blair, Natoinal Academy of Sciences, USA ‘America's unique position comes with a plethora "There has been no time since OTA's defunding in of well-known challenges to the conduct of its 1995 that the Congress needed more an institution foreign policy. What is less well known is how much through which both parties could jointly base their it relies on non-Americans working for the State policy debates on the best scientifically established Department. Benton delivers a timely, meticulously facts. As Peter Blair knows from experience at researched, well-written and compact analysis both OTA and the National Academies, the key to of this population. Even those familiar with the informing policy alternatives by the best technical intricate mechanics of US foreign policy will be knowledge requires scientific analysis that is intrigued by the practical lessons that meet the dependable, understandable, and pertinent to the needs of practitioners, students, and researchers.’ - political context. Blair offers three institutional Johannes Pollak, Webster University & Institute for options; without one of them our democracy will Advanced Studies, Vienna continue to erode." - Lewis M. Branscomb, Harvard The global focus of corporations, government University, USA institutions, and NGOs have led to a defining question of the era: How do Congress' Own Think Tank recaps the OTA experience, foreigners feel about working for Americans? Through surveys with over its creation, operation, and circumstances of its closure and that of organizations 700 Foreign Service nationals working within the US State Department, attempting to fill the gap since the closure. It also covers a number of new forces Benton examines perceptions of non-Americans working in overtly American shaping the current context for science and technology issues facing the Congress. environments. Contents: 1. Pre-History: Meeting the Need for Science Advice to the U.S. Congress * 2. Key Contents: 1. The End of Isolation * 2. A Not So Small World * 3. Driving in Parkways/ Parking Features of the Technology Assessment Act of 1972 * 3. Startup: Setting the Agenda in OTA’s in Driveways * 4. Strangers in a Strange Land * 5. Working in America Abroad * 6. Exceptional Early Years * 4. Growing Pains: Evolution of OTA’s Process of Technology Assessment * 5. After Voices and Exceptionalism * 7. Lessons Lived and Lessons Learned * 8. Engaging Without the Fall: Strengths and Weaknesses of Post OTA Efforts to Fill the Gap * 6. Looking Forward: Enraging * 9. E Unum Pluribus Comparing Future Options * 7. Conclusions: Restoring Independent, Authoritative, and February 2014 UK February 2014 US Objective Science and Technology Advice to the U.S. Congress 204pp 9 figures, 3 b/w tables Hardback £62.50 / $90.00 / CN$104.00 9781137365842 Canadian Rights Science, Technology, and Innovation Policy September 2013 UK september 2013 US 142pp 9 b/w tables, 1 figure Hardback £45.00 / $67.50 / CN$78.00 9781137360892 Canadian Rights ebooks available

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Expatriates in China China and the EU in Context Experiences, Opportunities and Challenges Insights for Business and Investors

Ilaria Boncori, University of Essex, UK Kerry Brown, University of Sydney, Australia Focuses on the individual experiences of Western Brings together the research of world-class expatriates in China by merging academic knowledge commentators on China from across Europe to explore and real-life testimonials given by interviewees. The the policy aspects of the China / EU relationship. Aimed author also draws on her own experience of living and at practitioners, this book shows how to relate to China working in China, to explore a range of challenges and practically and understand its complexities for business opportunities met by Western expatriates. purposes, including investment, social unrest, and China's five-year program. Contents: PART I: OVERVIEW * 1. Introduction to International Business in China * PART II: BEFORE CHINA * 2. A Good Contents: Introduction: The EU and China in context - Trade, Beginning is Halfway to Success * 3. Pre-departure Knowledge culture, human rights and politics; Prof Kerry Brown * 1. Chinese * 4. Recruitment and Preparation * PART III: IN CHINA * 5. Investment in the European Union; Prof Jeremy Clegg and Dr When in China do as the Chinese do * 6. Expatriates in the Hinrich Voss * 2. Chinese Investment in the Greater Europe Middle Kingdom * 7. Expatriate Adjustment * 8. No place like Zone; Dr Thierry Apoteker * 3. China, the EU and China’s 12th Home * PART IV: AFTER CHINA * 9. Returning Expatriates * 10. Five Year Programme; Prof Robert Ash, Prof Robin Porter, Prof Repatriation Adjustment * PART V: CONCLUSIONS * 11. Tim Summers * 4. China’s Rulers: The Fifth Generation Takes Contributions, Considerations and Reflections Power; Dr Michael Dillon * 5. Social Unrest in China; Dr Lynette Ong and Dr Christian Goebel * 6. China, the US and the EU: The Hopes for Multilateralism; Dr Bates Gill and Andrew Small * August 2013 UK August 2013 US 7 Migration from China into the EU: The Challenge within Europe; Kevin Latham and Bin Wu * 264pp 6 b/w tables, 3 figures Conclusions; Prof Kerry Brown Hardback £65.00 / $100.00 / CN$115.00 9781137293466 Canadian Rights ebooks available April 2014 UK May 2014 US 368pp 20 b/w tables, 18 figures Hardback £29.99 / $45.00 / CN$52.00 9781137352385 Canadian Rights ebooks available

Intercultural Readiness Four Competencies For Working Across Cultures Laws and Regulations in Global Financial Ursula Brinkmann, Oscar van Weerdenburg, both at Markets Intercultural Business Improvement, Netherlands Roy Girasa, Pace University, USA Drawing on research from 30,000 individuals and their practical experience as intercultural management Laws and Regulations in Global Financial Markets consultants, the authors provide insights into the presents students, researchers, and practitioners with broader landscape of intercultural management an in-depth global analysis of the legal and regulative through their exploration of four competencies: aspects of corporate financial markets. Intercultural Sensitivity, Intercultural Communication, Building Commitment and Managing Uncertainty. Contents: 1. Investment Adviser Regulation * 2. Regulation of Broker-Dealers * 3. Mergers and Acquisitions * 4. Bankruptcy Contents: Introduction - What Makes Us Interculturally of Business Enterprises * 5. Banking Regulation and Credit Effective? * 1. Global Lives - Personal Accomplishments * 2. Rating Organizations * 6. Real Estate Financing Regulations Measuring Excellence * 3. Debunking Some Popular Myths * 4. * 7. Selected Topics in Insurance Regulation * 8. Consumer Comparing Excellence across Organizations * 5. Intercultural Protection and Personal Finance Readiness for Teams * 6. Intercultural Readiness - What Should Happen Next? * 7. Investigating Intercultural Readiness

April 2014 UK May 2014 US 240pp 14 b/w tables, 5 figures November 2013 UK november 2013 US Hardback £24.99 / $40.00 / CN$46.00 9781137346971 352pp 3 b/w line drawings Canadian Rights ebooks available Hardback £72.50 / $115.00 / CN$132.00 9781137346520 Canadian Rights ebooks available

40 international business

Customers at Work Cross-Cultural Communication New Perspectives on Interactive Service Work Theory and Practice

Edited by Wolfgang Dunkel, Institute for Social Brian J. Hurn, writer and lecturer, UK, Barry Tomalin, Science Research, ISF München, Germany, Frank writer, public speaker and trainer, UK Kleemann, University of Duisburg-Essen, Germany A comprehensive survey of the key areas of research in Explores the ongoing transformation of service cross-cultural communication, based on the authors' relationships, focusing on the incorporation of the experience in organizing and delivering courses for customer's active contribution to virtually all aspects undergraduate and postgraduate students and in and stages of the production process. This volume business training in the UK and overseas. illuminates social relations and interaction between Contents: Introduction * 1. What is Cross-Cultural customers and service providers as well as between the Communication? * 2. Key Thinkers in Cross-Cultural users of web-based services. Communication * 3. Key Thinkers in Cross-Cultural Contents: PART I: INTRODUCTION * 1. Customers in Service Communication * 4. The International Use of English * 5. Relationships: About This Book; Wolfgang Dunkel and Frank Developing Cross-Cultural Communication Skills * 6. Selection Kleemann * 2. Social Research on Services and Service Work in and Preparation for Foreign Assignments * 7. Leadership Germany – From the ‘Service Gap’ to Service Professionalism; Across Cultures * 8. International Team Building and Team Heike Jacobsen * 3. The Structure of Institutional Support For Working * 9. Effect of Culture on International Negotiations German Service Research; Bernd Bienzeisler and Wolfgang Dunkel * PART II: CUSTOMERS AND * 10. Multiculturalism and Diversity * 11. Globalization and its Effect on Culture * 12. Cultural SERVICE WORKERS AT WORK * 4. Interactive Work: a Theoretical and Empirical Approach to Diplomacy and Nation Branding * 13. Transfer of Skills, Technology and Knowledge * 14. the Study of Service Interactions; Wolfgang Dunkel and Margit Weihrich * 5. Management by Cultural Profiling and Classification * 15. Teaching Cross-Cultural Communication Customers and Customer Control: (Im-)Balances of Power in Interactive Service Work; Tom May 2013 UK May 2013 US Birken, Wolfgang Menz and Nick Kratzer * 6. Interaction in Service Relationships: the Customer’s 328pp 9 b/w tables, 34 figures Point of View; Anna Hoffmann and Margit Wehrich * PART III: WORKING ON CUSTOMERS * Hardback £70.00 / $110.00 / CN$127.00 9780230391130 7. The Functional and the Personal Customer; Stephan Voswinkel * 8. ‘Subjectifying Action’ as Canadian Rights ebooks available a Specific Mode of Working with Customers; Fritz Böhle * PART IV: WORKING CUSTOMERS – SELF SERVICE AND WEB 2.0 * 8. The Working Customer – a Fundamental Change in Service Work; Kerstin Rieder and G. Günter Voß * 9. Customers Working for Customers: Collaborative Web 2.0 Services; Heidemarie Hanekop, Volker Wittke * 10. Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Concept; Tabea Beyreuther, Christian Eismann, Sabine Hornung and Frank Kleemann July 2013 UK July 2013 US Exploring Cross-Cultural Competence 272pp 2 b/w tables, 2 figures Hardback £65.00 / $100.00 / CN$115.00 9781137293244 in East Asia Canadian Rights ebooks available Weiwei Ji, Jinan University, China How could hybrid organizations and leaders improve effectiveness in order to increase the chances of success for their business organizations in East Asia? Managing the Olympics The author presents a theoretical framework and investigates the preferences and networkability in Edited by Stephen Frawley, Daryl Adair, both at the corporate, market and living environment of University of Technology, Sydney, Australia expatriated managers in China and Japan. The Olympic Games are the world's most complex and Contents: 1. Introduction to thesis * 2. Boundary spanner choice challenging sport mega-event to organize. Managing and international assignment * 3. Exploring boundary spanners’ the Olympics is the first ever attempt to bring together cross-cultural competence: preference, network and adjustment * 4. Boundary spanner and network of Chinese firms in Japan the world's leading Olympic management researchers * 5. Impact of Headquarters’ support on boundary spanners’ in one book and draws on the latest research into the competence creation * 6. Working towards hybrid solutions: an management challenges faced by the organizers and joint-venture perspective * 7. Creating boundary spanners’ cross key stakeholders of the Games. cultural competence through co-leadership * 8. Discussion Contents: 1. The Olympic Games: Managerial and Strategic November 2013 UK november 2013 US Dimensions; Stephen Frawley and Daryl Adair * 2. Olympic 208pp Games Stakeholder Governance and Management; Milena Hardback £65.00 / $105.00 / CN$121.00 9781137363091 parent * 3. Information, Knowledge and the Organization of Canadian Rights the Olympic Games; Sue Halbwirth and Kristine Toohey * 4. Managing Legacy; Richard Cashman and John Horne * 5. Managing Sport Participation Legacy at the Olympic Games; Stephen Frawley, Kristine Toohey and A. J. Veal * 6. Managing Sport at the Olympic Games; Stephen Frawley, Kristine Toohey, Tracy Taylor and Dwight Zakus * 7. Managing Olympic Venues; Simon Darcy and Tracy Taylor * 8. Managing Transport during the Olympic Games; Eva Kassens-Noor * 9. Broadcasting the Olympics; Harry-Arne Solberg and Chris Gratton * 10. Investigating Olympic Sponsorship: A Contemporary Review of Selected Activation and Achievement; Rick Burton * 11. Olympic Ceremonial, Protocol and Symbolism; Daryl Adair * 12. Managing the Games: Prospects for the Future; Daryl Adair and Stephen Frawley July 2013 UK July 2013 US 232pp 17 b/w tables, 10 figures Hardback £60.00 / $100.00 / CN$115.00 9780230389571 Canadian Rights ebooks available

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World Humanism Internationalization, Innovation and Cross-cultural Perspectives on Ethical Practices in Organizations Sustainability of MNCs in Latin America Edited by Shiban Khan, EBS Business School, Germany, Edited by Leonardo Liberman, Universidad de los Andes, Chile, William Wolfgang Amann, Goethe Business School, University Newburry, Florida International University, USA of Frankfurt, Germany Presents research findings and theoretical developments in the International The purpose of World Humanism: Cross-cultural Business field, with special emphasis on the issues of internationalization, Perspectives on Ethical Practices in Organizations innovation and sustainability in Latin America. is to discover what is distinctive about humanistic management practices around the world. It examines Contents: Introduction * 1. Maintaining a Global Competitive Advantage: Sustainable Tourism in a World Heritage Site in Peru; James Patrick Johnson and Ronald Rivas * 2. the nature and occurrence of humanistic management Foreign Direct Investment in the Water Sector in Latin America; Frederico Araujo Turolla * practices within businesses and other organizations 3. Absorptive Capacity in Franchising System: Empirical and Comparative Dimensions from across the world. Brazil; Rogerio Stival Morgado and Afonso Fleury * 4. Brazilian Franchising Networks: Degree Contents: 1. Towards a better understanding of world of Internationalization and Current Status; Livia Lopes Barakat, Sherban Leonardo Cretoiu humanism * 2. Economic Humanism and Western and Mayara Ximenes Dalbem * 5. Private Equity Investments in Emerging Markets, National Management: Theory and Practice * 3. Humanistic Management Governance and Geographic Distance: The Case of Latin America, 1996-2009; Santiago Mingo, and North American Business Ethics * 4. Alterity, Otherness Francisco Morales and Marc Junkunc * 6. The Internationalization of Brazilian Fast-Food Chains: and Humanistic Management in Latin America Bancoldex and A Marketing Failure?; Gilberto Figueira da Silva, Angela da Rocha and Henrique Pacheco * 7. Views as two Colombian case studies * 5. Scandinavian Cooperative Advantage: The Case Challenges in Strategy and Management of Multinational R&D Centers in Emerging Markets: of IKEA * 6. Humanistic management and sustainable transformation with regional scope Perspective from a German Headquarters in the Chemical Sector; Osmar Mitsuo Saito, Roberto on Germany, Austria and Switzerland * 7. Corporate Social Responsibility management in Carlos Bernardes and Marcos Amatucci * 8. Internationalization of Asian MNCs in Brazil: Factors Poland * 8. The Italian way to Humanistic Management 2.0 * 9. Towards A Humanistic and and Motivations; Mario Henrique Ogasavara and Gilmar Masiero Responsible Managerial Decision Making Model: The Corporate Ubuntu Approach * 10. AIB Latin America Business Ethics Practices in Israel: Jewish Ethical Traditions and Management Behavior * 11. The Islamic Paradigm of Morality: Toward a Humanism Approach * 12. Antecedents to humanistic November 2013 UK november 2013 US management approach in India: The role of family businesses * 13. Indian Ethos as Humanistic 232pp 19 figures, 31 b/w tables Management Principles: a case study of a Family Business Organisation * 14. The Ethical Hardback £60.00 / $95.00 / CN$109.00 9781137024121 Background of Business in China – An Outline * 15. Business ethics and corporate system in Canadian Rights ebooks available Japan16. Emerging insights on world humanism Humanism in Business Series November 2013 UK november 2013 US 248pp 11 b/w tables, 14 figures Hardback £70.00 / $115.00 / CN$132.00 9780230300552 Canadian Rights ebooks available International Business and Institutions after the Financial Crisis Edited by Yama Temouri, Chris Jones, both at Aston Business School, UK The challenge in the post crisis world is how business, government and academia come together to foster conditions for sustainable economic development. Multinationals and Global Consumers Understanding this requires an examination of the fundamental principles of Tension, Potential and Competition IB, including location decisions, returns to multinationality and links between government and business, and CSR. Edited by T. S. Chan, Geng Cui, both at Lingnan University, China Contents: PART I: INSTITUTIONS AND FOREIGN INVESTMENT * PART II: KNOWLEDGE International business (IB) research on Asian firms is on the rise, challenging FLOWS AND PERFORMANCE conventional theories and providing opportunities for IB researchers to address Academy of International Business (UKI) Series several paradoxical issues such as ownership advantage and risk-returns. The book focuses on IB research in Asia and addresses some of these problems in several March 2014 UK March 2014 US 312pp 29 figures, 63 b/w tables keys areas of IB research. Hardback £70.00 / $115.00 / CN$132.00 9781137367198 Contents: PART I: MULTINATIONALS AND ORGANIZATIONAL MANAGEMENT * PART II: Canadian Rights ebooks available INTERNATIONAL BUSINESS AND FDI * PART III: MARKETING AND CONSUMER BEHAVIOR AIB Southeast Asia November 2013 UK november 2013 US 288pp Hardback £70.00 / $105.00 / CN$121.00 9781137307286 Canadian Rights ebooks available

42 international business

Effective People Management in Africa Culture and Gender in Leadership Edited by Aloysius Newenham-Kahindi, University of Perspectives from the Middle East and Asia Saskatchewan, Canada, Ken N. Kamoche, Nottingham University, UK, Amon Chizema, Loughborough Edited by James Rajasekar, Sultan Qaboos University, University, UK, Kamel Mellahi, Warwick Business Oman, Loo-See Beh, University of Malaya, Malaysia School, UK The authors of this volume analyse and contribute to 'This book contains a much needed compilation existing ideas and knowledge on culture and gender of chapters that illuminate both the challenges of and their influence on leadership in the Middle East and approaches to effectively managing people and and Asia. organizations in Africa. It is a must read for scholars Contents: PART I: LEADERSHIP * PART II: CULTURE * PART III: as well as business people who wish to be successful GENDER AND LEADERSHIP in Africa.' - Stella M Nkomo, University Pretoria and Africa Academy of Management Highlights new realities, challenges and opportunities facing organizations and businesses in managing people in contemporary Africa and attempts to propose alternative sustainable strategies and models that address critical issues ranging from managing knowledge and technology appropriation in organizations to October 2013 UK October 2013 US social issues of poverty and ecology. 352pp 18 b/w tables, 14 figures Contents: Introduction: New Directions in the Management of Human Resources in Africa Hardback £70.00 / $110.00 / CN$127.00 9781137311566 * PART I: PEOPLE MANAGEMENT IN AFRICAN COUNTRIES * 1. HRM Issues and Outcomes Canadian Rights ebooks available in Domestic Mergers and Acquisitions: A Study of The Nigerian Banking Sector * 2. Factors hindering the adoption of HIV/AIDS workplace policies: evidence from private sector companies in Malawi * 3. Privatization and Employment Relations in Africa: The Case of Mozambique * PART II: MULTINATIONALS AND PEOPLE MANAGEMENT IN AFRICA * 4. Knowledge Appropriation and HRM: The MNC Experience in Tanzania * 5. Human resource management in Southern African multinational firms: considering an Afro-Asian nexus * 6. Managing Sustainable Development through Cross-Cultural Management: Implications for Multinational Towards Organizational Knowledge Enterprises in Developing Countries * 7. When Two African Cultures Collide: A Study of Interactions between Managers in a Strategic Alliance between Two African Organizations * 8. The Pioneering Work of Ikujiro Nonaka Human Resource Strategies for Managing Back-office Employees in Subsidiary Operations: The Case of Two Investment Multinational Banks in Tanzania Edited by Georg von Krogh, University of St Gallen, Switzerland, Hirotaka Takeuchi, Kimio Kase, IESE November 2013 UK november 2013 US 256pp 2 figures, 19 b/w tables Madrid, Spain, César González Cantón, Universitat Hardback £70.00 / $115.00 / CN$132.00 9780230354913 Pompeu Fabra, Spain Canadian Rights ebooks available "This is a unique and outstanding book on the pioneering contributions of Professor Ikujiro Nonaka to the field of Knowledge Management. Knowledge is at the heart of innovation and is the driver of corporate growth and social progress. For this reason, both management scholars and practitioners should read this book to better understand and The Impact of Political Action on Labour reflect on how knowledge is created, developed and applied more effectively in the corporate world." - Movement Strength Jordi Canals, IESE Business School, Spain Trade Union Revitalisation in Africa In recognition of Professor Ikujiro Nonaka's contribution to the field of Knowledge Management this book, forming part of Michael A. Oyelere, Regent's University London, UK The Nonaka Series on Knowledge and Innovation from Palgrave Macmillan, deals with a variety of aspects of the Knowledge Management (KM) theory and the In light of the decline of trade union membership and knowledge-based view of the firm. the role TU are expected to play in industrial relations, this book explores the consequences of government The Nonaka Series on Knowledge and Innovation action and the economic policies on TU membership, August 2013 UK August 2013 US investigating the forms of political action undertaken 384pp 7 b/w tables, 31 figures by TU and reviewing the conditions under which these Hardback £70.00 / $115.00 / CN$132.00 9781137024954 actions succeed or fail. Canadian Rights ebooks available Contents: PART I: AN OVERVIEW * 1. An Introduction * 2. Industrial Relations Development: Perspectives from Advanced Economies * 3. Contemporary Theories and Union Actions * PART II: THE NIGERIA’S CONTEXT AND CASE STUDY ORGANISATIONS * 4. Political Developments and the Labour Movement * 5. Case Study Organisations * PART III: POLITICS AND TRADE UNIONS * 6. Political changes and Trade Unions * 7. Economic Factors affecting Trade Unions * 8. Unions Socio-Political and Economic Actions * PART IV: THE STATE AND PREDICAMENTS OF LABOUR MOVEMENT * 9. State of labour movement in Nigeria * 10. Future of Industrial Relations in Emerging Economies November 2013 UK november 2013 US 232pp 12 figures, 9 b/w tables Hardback £70.00 / $105.00 / CN$132.00 9781137341211 Canadian Rights

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Global Stakeholder Relationships Governance IT for Business An Infrastructure

Toni Muzi Falconi, Methodos spa, Italy Breakpoint By arguing and detailing the elements of a soft and Why the Web will Implode, Search will be Obsolete, and Everything hard infrastructure approach to the process of global Else you Need to Know about Technology is in Your Brain stakeholder relationships governance, this book integrates advanced, flexible and feasible tools to Jeff Stibel, The Dun & Bradstreet Credibility Corporation, develop an organization's listening culture; integrated USA reporting as an ongoing process of continued multi- stakeholder reporting. Neuroscientist and entrepreneur Jeff Stibel shows how the brain can act as a guide to understanding the future Contents: 1. Global Stakeholder Relationships Governance - of the internet. Using example such as startups using An Infrastructure by Toni Muzi Falconi * 2. Replacing Images, crowdsourcing to create something much "smarter" Reputations, and Other Figments of the Mind with Substantive than the sum of their parts, Stibel offers a fresh and Relationships in a Behavioral, Strategic Management Approach to Public Relations by James E. Grunig * 3. From the Field: engaging look at the future of business and technology. Six Steps Towards Stakeholder Relationships Listening by Emilio Galli Zugaro * 4. Challenges and Tools for Mapping and Managing an Organization’s Relationships Networks by Joao Duarte

December 2013 UK December 2013 US August 2013 UK July 2013 US 164pp 14 figures, 2 b/w tables, 3 b/w line drawings 256pp includes 6 b&w illustrations Hardback £45.00 / $67.50 / CN$78.00 9781137396808 Hardback £17.99 / $28.00 / CN$32.00 9781137278784 Canadian Rights ebooks available Canadian Rights ebooks available

International Business Realisms Reputation Economics Globalizing Locally Responsive and Internationally Connected Why Who You Know is Worth More Than What You Have Business Disciplines Joshua Klein, technology expert, USA Edited by Anshu Arora, Savanah State University, USA A new currency based on reputation has been created as the internet has become International Business (IB) is a complex and more social. Companies are not only tracking what an individual is tweeting and interdisciplinary field. It encompasses regular what sites they use, but they're using this knowledge to dynamically price their currency and political risks alongside fundamental goods based on a consumer's reach and reputation online. Welcome to the age of uncertainties and variations in international Reputation Economics. development, collaboration, social values, and shared December 2013 UK november 2013 US objectives. As globalization expands our markets 256pp across national boundaries, institutional innovation Hardback £17.99 / $28.00 / CN$32.00 9781137278623 and experimentation is essential for countries to brand Canadian Rights ebooks available their products globally and develop internationally acclaimed products. The contributors of International Business Realisms analyze instances of interdisciplinary marketing and branding for the global market place and distill practical implications for effective international and domestic marketing. Innovation and IT in an International Context R&D strategy and operations International Marketing and Management Review Edited by Frantz Rowe, Nantes University, France, Dov Te’eni, Tel Aviv University, July 2013 UK July 2013 US Israel 176pp 21 figures, 11 b/w tables Hardback £45.00 / $67.50 / CN$78.00 9781137379078 Innovation and IT are intertwined. In order to understand how, this book takes Canadian Rights ebooks available an interdisciplinary view of innovation in an international and digital world. It addresses strategic and operational aspects of R and D and new product development, emphasizing knowledge management, configurational design, distance and diversity. Contents: PART I: STRATEGIZING THE R AND D FUNCTION * PART II: SUPPORT FOR R AND D COORDINATION AND DESIGN * PART III: INNOVATION AND COLLABORATION IN AN INTERNATIONAL CONTEXT March 2014 UK March 2014 US 240pp 43 b/w tables, 16 figures, 6 line drawings Hardback £70.00 / $115.00 / CN$132.00 9781137336125 Canadian Rights

44 management and leadership

Management and Leadership Global Mindset and Leadership Effectiveness Wim Den Dekker, Lloyd's Register, Netherlands Global Mindset and Leadership Effectiveness addresses The Proactive Leader managerial attitudes regarding globalization and international business, often referred to as a global How To Overcome Procrastination And Be A mindset. A global mindset is not enabling managers Bold Decision-Maker to be most effective in all situations. Alongside the structure and culture of their working environment, David De Cremer, China Europe International Business this leads to consequences for both managers and their School, China organization. "Why do our leaders often fail to take up Contents: List of Tables * List of Figures * Preface * Foreword * 1. responsibility and make decisions in a timely Introduction * 2. Globalization and Leadership Effectiveness * 3. fashion? David De Cremer uses behavioral analyses Global Mindset: Theoretical Backgrounds * 4. Identifying Global to explain this important leadership failure and Mindset at the Individual Level * 5. Instrument Development * what to do about it."—John A. Quelch, China Europe 6. Global Mindset and Leadership Effectiveness * 7. Discussion International Business School * References "An excellent guide for leaders who want to get their October 2013 UK October 2013 US followers, as well themselves, to follow through."— 232pp 18 b/w tables, 16 figures Piers Steel, author of the best-selling book the Hardback £70.00 / $115.00 / CN$132.00 9781137351951 Procrastination Equation and Haskyne School of Canadian Rights Business Too many decisions are taken too slowly or not at all because of the dithering behavior of our leaders, often leading to failure of the project, or worse, the organization. See how procrastination has led to major contemporary leadership failures and learn how to recognize and resolve the problem in yourself and others. Management and the Gospel Contents: 1. Introduction * 2. The Psychology of the Leader * 3. The Psychology of the Situation * 4. Culture, Global Leadership and Procrastination * 5. The Consequences of Delaying Decisions Luke's Radical Message for the First and Twenty-First Centuries * 6. Leadership Perceptions and Procrastination * 7. An Interactive Model * 8. What to do? * 9. The ‘Leadership on Hold’ - Survey * References * Biography Bruno Dyck, University of Manitoba, Canada June 2013 UK July 2013 US This unique and reader-friendly book promises to 146pp become the classic 'go to' book for anyone truly Hardback £19.99 / $32.00 / CN$37.00 9781137290267 interested in studying what the Bible says about Canadian Rights ebooks available managing organizations. Contents: PART I: INTRODUCTION * Overview of this Book * A Short Introduction to the Gospel of Luke * 1. Managers, Goods and Service Producing Organizations, and First- century Palestine * PART II: PROBLEM RECOGNITION: HOW INTERPRETING LUKE VIA A FIRST-CENTURY MANAGEMENT LENS CHALLENGES THE CONVENTIONAL INTERPRETATIONS Value and Virtue in Public Administration OF TWO KEY PARABLES * 2. A Three-dimensional First-century Lens for Understanding of Management * 3. Interpreting A Comparative Perspective Luke’s ‘Parable of the Shrewd Manager’ via a First Century Lens * 4. Interpreting Luke’s ‘Parable of the Ten Pounds’ via Edited by Michiel S. De Vries, Radboud University a First Century Lens * PART III: ACTION RESPONSE: PERFORMING A COMPREHENSIVE Nijmegen, The Netherlands, Pan Suk Kim, Yonsei EXAMINATION OF PASSAGES IN LUKE RELATED TO EACH OF THE THREE-DIMENSIONS OF University, South Korea THE FIRST-CENTURY MANAGEMENT LENS * 5. Passages about Managing Relationships within 'Values and Virtues in Public Administration is a timely Organizations * 6. Passages about Managing Money * 7. Passages about Managing Relationship volume that brings together contributions from between Organizations * PART IV: NEW WAY OF SEEING: MANAGEMENT, THE KINGDOM OF world-class scholars who remind us that values are GOD, SALVATION, AND THE HOLY SPIRIT * 8. The Kingdom of God is Enacted and Manifest in Organizational Settings * 9. Salvation is Facilitated when Organizations Save People from the core of public administration. Professors Pan Suk Oppression and * 10. Save People for Working in Liberating Structures and Systems * 11. Holy Kim, Michiel De Vries and their collaborators offer Spirit is Key to Salvific Kingdom of God Management * PART V: INSTITUTIONAL CHANGE: A the foundations for a post-New Public Management FOUR-PHASE ‘HOW TO’ PROCESS MODEL FOR PUTTING INTO PRACTICE MANAGEMENT era in which fundamental public service values will PRINCIPLES FOUND IN THE GOSPEL OF LUKE * 12. A Four-phase Process Model Embedded be reasserted by both public officials and citizens.' - in Luke’s Journey Narrative * 13. Luke’s Three ‘Forward’ Cycles through the Four-phase Process James L. Perry, Indiana University, Bloomington, USA Model * 14. Luke’s Three ‘Reverse’ Cycles through the Four-phase Process Model * PART VI: A multidisciplinary analysis of the role of values and IMPLICATIONS FOR 21ST CENTURY MANAGEMENT THEORY AND PRACTICE * 15. Managing Relationships within Organizations: Organization Structure, Motivation and Leadership * 16. virtue in public administration, this book calls for a Managing Money: Economics, Finance and Accounting * 17. Managing Relationships between rediscovery of virtue. It explores ways of enabling the Organizations: Strategy * Concluding Thoughts * References * Appendix A: Background public sector to balance the values that are presently dominant with classic values Regarding the Chiasm in Luke’s Journey Narrative * Appendix B: Usage of kurios [Lord] in Luke to such as accountability, representation, equality, neutrality, transparency and describe God and Jesus public interest. November 2013 UK november 2013 US Governance and Public Management 320pp January 2014 UK January 2014 US Paperback £22.00 / $35.00 / CN$40.00 9781137377333 352pp 8 b/w tables, 20 figures Canadian Rights ebooks available Paperback £24.99 / $35.00 / CN$40.00 9781137387981 Canadian Rights

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Leadership Development for Interprofessional Inventive Negotiation Education and Collaborative Practice Getting Beyond Yes Edited by Dawn Forman, Curtin University, UK, Marion Jones, National Centre John L. Graham, University of California, Irvine, USA, for Interprofessional Education and Collaborative Practice, New Zealand, Jill Lynda Lawrence, Ideaworks Consulting and University Thistlethwaite, general practitioner and academic, Australia of California, Irvine, USA, William Hernandez Requejo, Requejo Consulting, Inc., USA Leadership Development of Interprofessional Education and Collaborative Practice is an edited compilation of chapters written by international medical and health Negotiation is a core skill used in a variety of personal professional experts. The book provides historical and current perspectives on and commercial settings and can be the key to success. leadership in healthcare. Inventive Negotiation demonstrates how to transform transaction-oriented competitive or integrative Contents: 1. Introduction; Dawn Forman * PART I: HISTORICAL PERSPECTIVES: LEADERS bargainers into inventive negotiators that focus on AND CHAMPIONS * 2. Leading the Way; Hugh Barr * 3. Interprofessional Education in Canada: Initiatives 2003-11; John Gilbert * PART II: LINKING THEORY TO PRACTICE: IMPROVING long-term commercial relationships. CLIENT CARE * 4. Leadership Development for Interprofessional Teams to Drive Improvement Contents: Introduction – Bought a Car Recently? * 1. Older and Patient Safety; Bryony Lamb and Nick Clutton * 5. Strength-based Leadership for than History, More Advanced than the Future * 2. It Begins with Developing and Sustaining Interprofessional Collaborative Practice; Bryony Lamb, Nick Clutton, a Glimmer of Opportunity * 3. Don’t Sell Them the Show. Sell Andy Carson-Stevens, Sukhmeet Panesar and Sarah Salvilla * 6. A University-community Them the Vision * 4. Then You Build Personal Relationships * 5. Engagement and Leadership Model; Margo Brewer and Sue Jones * PART III: WORLDWIDE Systems that Make It Happen * 6. The Right People * 7. Diversity PERSPECTIVES * 7. Interprofessional Leadership Developments in the United States; Alan Dow Works * 8. Place/Space/Pace * 9. Emotion/Power/Ethics * 10. Changing Roles * 11. Creativity and Scott Reeves * 8. Building Capacities Workforce in Bogotá, Colombia; Francisco Lamus, Stimulants * 12. Improvisation * 13. Playing Together * 14. Review and Improve Rosa Durán, Luz Soto, Esperanza Avellaneda and Sonia Restrepo * 9. Faculty Development in Health Professions Education – the Health Sciences University Model - Interprofessional June 2014 UK May 2014 US Education Leadership in Action; Payal Bansal and Arun Jamkar * 10. Developing Community 256pp 12 figures Engaged Interprofessional Education in the Philippines; Elizabeth Paterno and Louricha Opina- Hardback £19.99 / $30.00 / CN$34.50 9781137370150 Tan * 11. Reflections from New Zealand: Facilitating Cultural Change; Marion Jones, Antoinette Canadian Rights McCallin and Susan Shaw * 12. Community Development of Interprofessional Practice in Kenya; Simeon Mining * 13. The Evolution of Faculty-wide Interprofessional Education Workshops; Margo Brewer, Beatrice Tucker, Leah Irving and Diane Franklin * 14. Leadership in Interprofessional Collaboration for Lifelong Learning; Mollie Burley and Janice Chesters * 15. Closing Reflections; Jill Thistlethwaite February 2014 UK February 2014 US The Intent of Business 288pp 14 b/w tables, 26 line drawings, 32 figures Hardback £65.00 / $100.00 / CN$115.00 9781137363015 Organizing for a More Sustainable Future Canadian Rights ebooks available Gregory Gull, Capella University, Minneapolis USA Insights from varied disciplines such as: physics, mythology, psychology, philosophy, statistics, and systems theory to re-think the very intent of business The Resilient Manager and its corresponding organizing and management principles. Navigating the Challenges of Working Life Contents: 1. A Historical Perspective * 2. Practicing The Adrian Furnham, University College London, UK Philosophy * 3. The Effects Are Personal * 4. On Being Human * 5. Prelude to Change * 6. The Essential Changes * 7. An Energic 'The Resilient Manager is another excellent book in Perspective * 8. Organizing Managing for Viability the series. In these turbulent times, to survive and flourish managers need to be resilient. Professor Furnham has done a masterful job in helping

managers confront this challenge… a must read for all managers.' -Cary L. Cooper, CBE, Pro Vice September 2013 UK september 2013 US Chancellor for External Relations and Lancaster 216pp 22 figures University Management School Hardback £60.00 / $95.00 / CN$109.00 9781137352071 'Resilience, almost more than any other attribute, Canadian Rights ebooks available is needed to survive in a world where you are continually bombarded with competing and often biased views on everything, and where change is always top of the agenda. Resilience is a key attribute for a manager to survive in this kind of environment. This book explains the problems of modern management, identifies resilience as a key issue and provides helpful suggestions.' - Chris J. Jackson, Australian School of Business Resilient people are happier, healthier, and more productive. Psychologist and business writer Adrian Furnham takes a sideways and entertaining look at the challenges of being a leader, demonstrating how resilience can be honed, developed, and used as a personal life raft to keep afloat in the face of adversity. Contents: Preface * Introduction * 1. Building a Team * 2. Getting the Best out of People * 3. The Daily Grind * 4. It’s all in the Delivery – Management Behavior * 5. Learning on the Job * 6. Life Beyond October 2013 UK November 2013 US 247pp Hardback £29.99 / $45.00 / CN$52.00 9781137361066 Canadian Rights

46 management and leadership

Confronting Mistakes Beauty Queen Lessons from the Aviation Industry when Dealing with Error Inside the Reign of Avon's Andrea Jung

Jan Hagen, ESMT European School of Management and Deborrah Himsel, Thunderbird School of Global Technology, Berlin, Germany Management and The Helsinki School of Economics at 'Confronting Mistakes is a remarkable book. Its Aalto University, USA gripping case studies of airline disasters will Through interviews with other CEOs, Avon executives keep readers on the edge of their chairs, and its past and present, and leadership experts, Himsel penetrating analysis is deep and sophisticated. explores the unique challenges Jung faced as a female Hagen's writing is highly accessible and engaging and Fortune 500 CEO; the thin line between pride and will enlighten everyone from error experts to curious hubris; and the danger of the so-called ‘halo effect’ in readers in other industries. The book is destined to our high-stakes times. be a classic in the error field.' - Amy C. Edmondson, Harvard Business School May 2014 UK April 2014 US 240pp In most organizations, errors - although common and Hardback £17.99 / $26.00 / CN$30.00 9781137278821 unavoidable - are rarely mentioned bottom-up. Using Canadian Rights this example of the high risk aviation industry this book assess how active error management can work and lead to success. Using academic research and ten actual aviation accidents cases, this book will provide compelling and informative reading. Contents: Introduction: Why Errors Matter * PART I * Case 1: New England Air (NE) 248 * Too Scared to Ask * Case 2: Japan Airlines (JAL) 8054 * Hope Replaces Action * Case 3: Birgenair 301 * Authority and Mental Framing * Case 4: KLM 4805 * The Pressure of the Captain’s Mood How Asian Women Lead * Case 5: United Airlines 173 * Silent Power * Case 6: Avianca 052 * Encouragement is not Lessons for Global Corporations Empowerment * PART II * Crew Resource Management * Transforming the Captain’s Position – but Preserving the Hierarchical Structure * Surprising Side Effects Led to a Breakthrough * PART Jane Horan, The Horan Group, USA III * Case 7: United Airlines 811 * Copilot Takes Charge * Case 8: United Airlines 232 * Flexible Team Enhancement * Case 9: Successful Error Detection and Correction * Copilot Overrules How Asian Women Lead provides a vastly different Captain * Case 10: Czar 52 * Limits of CRM picture than Western-focused leadership literature, August 2013 UK September 2013 US highlighting obstacles Asian women face reaching the 200pp 25 b/w photos, 22 diagrams, 2 graphs, 1 b/w table top, and looking beneath the corporate surface to show Hardback £26.00 / $40.00 / CN$46.00 9781137276179 cultural and family perspectives. Canadian Rights ebooks available Contents: Table of Contents * Prologue – Setting the Stage for this Research * 1. Setting the Context, Methodology and Purpose * 2. Postmodernism/Post Structuralism Described * 3. Narrative Inquiry Described * 4. Feminist Ethnography Described * 5. Moments of Realization Defined * 6. Meaning and Sense Making * 7. How This Dissertation Unfolds * 8. Akiko Ito’s Story – Life is a game * 9. Difficult Times, Early Influences * 10. A Wayward The Lost Leaders Traveller * 11. Fiesta Begins, Philosophy Unfolds * 12. Bucolic, Enlightening Adventure * 13. A Moment of Realization * 14. My How Corporate America Loses Women Leaders Moment of Realization * 15. Concluding Thoughts * 16. Faria Ali’s Story – Live Well, Love Well * 17. A Tumultuous Beginning * 18. Identity Questions * 19. Early Influences and Turning Points * Rebekah Heppner, Nonprofit Consultant, USA 20. Searching for Purpose * 21. Moments of Realization * 22. Education, Leadership and Change * 23. A Moral Turning Point * 24. Concluding Thoughts * 25. Judy Lee’s Story – Out of Asia and The Lost Leaders presents the personal stories of into Africa * 26. Banished to the Republic * 27. Driven and Gifted * 28. Culture Shock in the women who achieved success in corporate leadership, Motherland * 29. Moments of Realization * 30. Finding Her Religion * 31. A Spiritual Turning but have chosen to abandon their careers, providing Point * 32. Concluding Thoughts * 33. Sara Chin’s Story – The Accidental Leader * 34. Uneasy a fascinating glimpse of the culture that exists in the Beginnings * 35. Balancing Family, Life and Work * 36. Participative and Collaborative * 37. contemporary corporation. Women Don’t Ask * 38. Identity * 39. Moments of Realization * 40. My Moment of Realization Contents: PART I: ACCIDENTAL CAREERS * Introduction to Part * 41. Building a Connected Web of Inclusion * 42. Concluding Thoughts * 43. Narrative One * 1. Colleen Roberts * 2. Judy Samuels * 3. Joyce Williams * 4. Fiction Explored * 44. Short Story ‘Dead Labels’ * 45. Reflections on Fictional Dialogue * 46. Nancy Michaels * 5. Other ‘Lost Leaders’ * PART II: CORPORATE Examining Ethics * 47. Examining women and workplace politics * 48. Concluding thoughts * AMERICA * Introduction to Part Two * 6. The Old Boys’ Network 49. Unconscious Bias Uncovered * 50. Cultural Beliefs or Bias in Narrative Inquiry * 51. Personal * 7. The Acceptable Band * 8. The Ideal Worker * 9. Against The Struggles with Bias * 52. Organizational Fixedness * 53. Biased Leadership Selection * 54. Law * 10. The Toxic Workplace * PART III: HOPES FOR THE Gender Bias and Word Choices * 55. Building Inclusive Organizations * 56. Time to Change FUTURE * Introduction to Part Three * 11. Still Working * 12. Self * 57. Concluding Thoughts * 58. Leadership Review * 59. Transformational Leadership * 60. Employment * 13. Workplace Flexibility * 14. Diversity Initiatives * Transformational and Transactional Leadership * 61. Connecting Stories and Research * 62. 15. A Woman President of the United States * Conclusion Reflection, Mindfulness and Spirituality * 63. Authenticity and Moral Leadership * 64. Building an Inclusive, Integrated Web * 65. Centered, Inclusive and Asian * 66. The Way Forward * 67. September 2013 UK september 2013 US Leadership for Good * 68. Concluding Thoughts * 69. Cross Cultural Narrative Review * 70. 176pp 1 b/w table, 1 b/w illustration Participant Selection * 71. In the Beginning * 72. Uncertainty Abounds * 73. Reflexive Clarity * Hardback £50.00 / $80.00 / CN$92.00 9781137356123 74. Questions about Questions * 75. Struggling Methodologically * 76. Unpacking Multicultural Canadian Rights ebooks available Narrative Inquiry * 77. Disordered Messiness * 78. Methods of Inquiry: Reflexivity and Writing * 79. Struggling with Voice * 80. Concluding Thoughts * 81. Conclusion: What does it all Mean? * 82. The So What Story * 83. Evaluating This Narrative * 84. Cross Cultural Narrative * 85. Concluding Thoughts * References February 2014 UK January 2014 US 192pp Hardback £21.99 / $35.00 / CN$40.00 9781137378712 Canadian Rights

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Survival to Growth How to Make Boards Work Sam Hout, Medicines Division at TEVA Pharmaceuticals, An International Overview USA Edited by Andrew Kakabadse, Cranfield School of 'This book focuses on how leaders can achieve Management, Cranfield University, UK, Lutgart Van surviving and winning organizations by influencing den Berghe, Belgium the evolution of organizational culture and the capability and commitment of employees. How to Make Boards Work offers a unique view of It provides and illustrates powerful and yet the thinking and doing of governance. The outside-in conceptually simple messages, e.g. the need for perspective offers a holistic framework highlighting simplicity of communication, the need to ensure how global cultural, social and political diversity that problem-solving teams have diverse and impact boards of directors. The inside-out perspective challenging constituents, and the importance of emphasizes how governance and boards can effectively having a bias to action. The work's strength is that realize sustainable value creation. in adopting the tenet of the importance of human nature it effectively bridges the gap between texts Contents: PART I. THE ‘OUTSIDE IN’ PERSPECTIVE * PART II. THE ‘INSIDE OUT’ PERSPECTIVE heavily reliant on deep theories of organizational November 2013 UK november 2013 US psychology and commentators relying primarily on their experiences of 408pp 23 b/w tables, 68 figures management. Hout views leaders as providing shaping influence to the Hardback £75.00 / $115.00 / CN$132.00 9781137275691 generally natural-selection based evolution of an organization's culture Canadian Rights ebooks available and mode of work.' - Dr. Andre Krol, GM Development and External Affairs, Xstrata Iron Ore Survival to Growth explores human nature and illustrates how occupational goals and objectives can be achieved by applying a basic organizational approach while upgrading the skill level of each company employee. Contents: 1. Survival * 2. Leadership * 3. How? * 4. What and Where? * 5. Facts and Faith? The Executive Checklist * 6. Discipline and Goal Setting * 7. Growth * 8. Innovation vs. Invention * 9. Freestyle and Movement * 10. Momentum and Continuity * 11. Conclusions and Future Recommendations A Guide for Setting Direction and Managing Change October 2013 UK October 2013 US James M. Kerr, Kerr Systems International, LLC, USA 212pp 8 b/w line drawings, 12 b/w tables "James Kerr's The Executive Checklist will not only Hardback £31.50 / $50.00 / CN$57.50 9781137359766 Canadian Rights ebooks available help you achieve your goals, but make getting there far easier and less stressful. In operating rooms and airline cockpits checklists save lives, and this book may very well save your professional life. Put it at the top of your book buying checklist."—August Turak, Forbes.com and Business Secrets of the Trappist Monks The Trust Factor A guide for new executives that explores how to Negotiating in SMARTnership create an overarching, enterprise-wide transformative program. The book provides a best-practice checklist for 8 core areas: Strategy Setting, Technology Keld Jensen, MarketWatch Centre for Negotiation A/S, Alignment, Business Renovation, Project Management, USA Communications Renewal, Employee Engagement, 'Trust is critical to effective negotiating. The Trust Staff Transformation, and Organizational Design. Factor is full of useful negotiation advice combining Jensen's impressive negotiation experiences with Contents: Introduction * 1. Establish Leadership – The Foundation for Change * 2. Build Trust insights from behavioral economics and trust – A Vital Component of Enduring Achievement * 3. Strategy Setting – Translating Vision into Action * 4. Engage Staff – The Way to Gain Support and Accelerate Success * 5. Manage Work research. The book is clearly written and the advice is through Projects – A Means to Strategic Alignment * 6. Renovate the Business –A Way to straightforward.'—Daniel L. Shapiro, Ph.D., Harvard Become ‘of Choice’ * 7. Seamlessly Integrate Technology–The Core to All We Do * 8. Transform International Negotiation Program and Beyond Staff –The People Part of Enterprise-wide Change * 9. Renew Communications Practices – Reason: Using Emotions as You Negotiate Transparency Improves Performance * 10. Re-imagine the Organization – The Expressway to 'Keld Jensen's book is full of great insights on how the Future * Postscript: A Bold Vision for Tomorrow’s Organizations * A Last Word * About the to build negotiation competency and develop long Author term relationships underpinned by trust. This book February 2014 UK January 2014 US is very relevant for company executives who have 240pp business dealings in Asia where the TRUST Factor Hardback £19.99 / $30.00 / CN$34.50 9781137337436 and the ability to connect ('Guanxi') must be established as key success Canadian Rights factors between western companies and their Asian business partners.' — Peter Woon, Marina Bay Sands Pte Ltd Offers deal-makers techniques to access mutually beneficial solutions that cannot make their way to the bargaining table without a cooperative strategy that enables the parties to together with mutual benefit and success. Contents: PART I: THE 3-LEGGED STOOL - TRUST, BEHAVIORAL ECONOMICS, AND NEGOTIATION * PART II: DEFINING THE RULES OF THE GAMES, ARTICULATING A NEGOTIATION STRATEGY, AND MAKING THE PIE BIGGER * PART III: DIVIDING THE BIGGER PIE, MAKING THE DEAL, AND DEFINING THE FUTURE December 2013 UK December 2013 US 280pp Hardback £23.99 / $35.00 / CN$40.00 9781137332257 Canadian Rights ebooks available

48 management and leadership

Mindful Leadership Coaching Governance in Family Enterprises Using Mindfulness to Develop Leaders and Transform Teams Maximising Economic and Emotional Success

Manfred Kets de Vries, INSEAD Global Leadership Alexander Koeberle-Schmid, economist, Germany, Centre, France Denise Kenyon-Rouvinez, The Family Business Consulting Group, Switzerland, Ernesto Poza, Mindful Leadership Coaching takes an in-depth look Thunderbird School of Global Management, USA at the coaching processes. The insights provided here will help coaches and executives to use frameworks 'Governance in Family Enterprises is the most for transforming attitudes, beliefs, and behaviors. comprehensive and practical resource on best It advises on how the best leadership coaches help practices. The authors appreciate that governance their executive clients create significant personal and is more art than science, and they bring particularly professional change. special insights into governing family offices, family foundations and serial enterprising families. The Contents: 1. The Hedgehog’s Kiss * 2. The Art of Forgiveness * book is greatly enriched with wonderfully global 3. Are you a Victim of the Victim Syndrome? * 4. Are you in the examples and role models.' - John L. Ward, Kellogg Rescuing Business? * 5. Are you dealing with an SOB Leader? * 6. School of Management, USA The Coaching Conundrum * 7. Teaching Executives how to Play 8. Creating Tipping Points Presents a comprehensive overview of governance in INSEAD Business Press family enterprises including practical management knowledge in easy-to-use frameworks and interviews with renowned family March 2014 UK April 2014 US enterprise owners and managers. Readers will benefit from the book's systematic 256pp approach and the opportunity to learn from the experience of other family Hardback £29.99 / $45.00 / CN$52.00 9781137382320 enterprises. Canadian Rights ebooks available Contents: PREFACE * PART I. STRUCTURES FOR FAMILY BUSINESS: FAMILY BUSINESS GOVERNANCE * 1. Family Business Governance * 2. Governance Challenges * 3. Governance Evolution * 4. Professional Ownership * PART II. STRUCTURES FOR BUSINESS: BUSINESS GOVERNANCE * 5. Board of Directors * 6. Chief Executive Officer * 7. Control Instruments * PART III. STRUCTURES FOR FAMILY: FAMILY GOVERNANCE * 8. Family Council and Family Manager * 9. Family Philanthropic Foundation * 10. Family Office * PART IV. DOCUMENTATION OF GOVERNANCE STRUCTURES: FAMILY CONSTITUTION * 11. Managerialism Governance Code for Family Enterprises * 12. Family Constitution * 13. Conclusion A Critique of an Ideology December 2013 UK January 2014 US 288pp 29 figures, 13 illustrations Thomas Klikauer, University of Western Sydney, Hardback £29.99 / $40.00 / CN$46.00 9781137293893 Australia Canadian Rights ebooks available Most people know what management is but often people have vague ideas about Manageralism. This book introduces Manageralism and its ideology as a colonising project that has infiltrated nearly every eventuality of human society. Leadership in Balance Contents: 1. Introduction: Managerialism and Society * 2. A Deeper Dimension Managerialism as Ideology * 3. Annihilating Social Change * 4. Spreading Managerialism * 5. The Culture of Managerialism * John F. Kucia, Xavier University, USA, Linda S. Gravett, Gravett and Associates; 6. Managerialism and Authoritarianism * 7. Managerialism and Just the Basics, Inc. Positive Thinking * 8. Shaping Science – Shaping Democracy * "Kucia and Gravett provide an important evolution in leadership literature. 9. Management Studies * 10. The Age of Managerialism * 11. Drawing on interviews with CEOs of major corporations and non-profit Challenges to Managerial Thinking * 12. Beyond Managerialism * 13. Roadblocks to Post-Managerialism * 14. Conclusion: A organizations, the authors develop a 'Balance Framework' that replaces Post-Managerial World is Possible hierarchical management with a leadership style that blends and orchestrates competing organizational dimensions, such as competition vs. collaboration, September 2013 UK september 2013 US in accordance with the organization's mission, structure, and culture. The 368pp 1 table, 2 figures resulting balance leverages the benefits of each dimension to increase Hardback £65.00 / $100.00 / CN$115.00 9781137334268 organizational effectiveness." - Joe Pichler, retired CEO and chairman, The Canadian Rights ebooks available Kroger Company Leadership in Balance provides readers with a deeper understanding of the art, practice, and discipline of purpose-driven collaboration, and teaches them how new leadership habits of the mind will positively impact an organization's learning, growth, and change. Contents: PART I: BUILDING THE FUNDAMENTALS * PART II: WHAT DOES IT ALL MEAN? - TAKING IT TO THE NEXT LEVEL April 2014 UK April 2014 US 208pp 18 Figures Hardback £62.50 / $100.00 / CN$115.00 9781137394330 Canadian Rights

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Boards Under Crisis Future Work (Expanded and Updated) Board action under pressure Changing organisational culture for the new world of work

Alberto Lavin Fernandez, independent management 2nd edition consultant, Spain, Carmelo Mazza, LUISS University, Italy Alison Maitland, writer, speaker and conference moderator,UK, Peter Thomson, Wisework Ltd, UK An innovative, research-based review of how boards Praise for the first edition: make decisions during crises – designed to offer insight and accessible theories for invested senior "A compelling business case." - Michel Landel, management facing crises situations. This book gathers Sodexo recent and historical research on boardroom decision "A must-read for managers and leaders." - Sylvia making from the field and business literature to review Ann Hewlett, Winning the War for Talent in Emerging crises, TMT and decision making. Markets Contents: 1. Boards In Their Environment * 2. Crisis, What The way we work is overdue for change. This newly Crisis? Boardroom Crisis in Corporate Settings * 4. What You updated guide to the challenges you will face in Can Do Tomorrow Will Depend Largely on Your Thinking the twenty-first century world of work sets out a Today: Increased Short Termism and Strategic Myopia During compelling case for change in organizational cultures Crisis * 5. ‘I want to personally check that’: Centralization at the and working practices to boost output, cut costs, give Boardroom During Crisis * 6.The Portrait of Board Life from Within. Parochialism and Conflict employees more freedom over how they work and at the Top * 7. Strategic Management and OB * 8. Remedies for Defective Decision Making Models Under Crisis contribute to a greener economy. IE Business Publishing Contents: Introduction * 1. Flexibility As A Uniting Force Between People And Generations At Work * 2. The Evolution Of Technology And Its Uses At Work * 3. From Workplace To Meeting April 2014 UK May 2014 US Place: Emerging Organizational Models * 4. What Today’s Managers Say About The New World 192pp 7 b/w tables, 6 figures Of Work And The Challenges They Face * 5. Making Change: How Organizational Culture Can Hardback £29.99 / $45.00 / CN$52.00 9781137379214 Be Adapted To Enable Remote Working And Other * 6. Empowering Work Arrangements * 7. Canadian Rights ebooks available Think Flexibly: A Step-By-Step Guide To Introducing And Managing New Ways Of Working * 8. Managing Remote Teams And Virtual Teams Across Borders * 9. Making It Work For Organizations * 10. Making it Happen for Individual Managers * 11. The Way Ahead: Projections For The Future (From Workplace To Workspace) March 2014 UK April 2014 US 272pp 4 b/w tables, 1 figure Hardback £18.99 / $28.00 / CN$32.00 9781137367150 All Above Board Canadian Rights ebooks available Creating The Ideal Corporate Board

Ulf Lindgren, formerly Safe Technologies Limited, UK (deceased) 'Corporate Governance has come to the forefront as a key to corporate success or failure. In this book Ulf The Power of Global Teams Lindgren summarizes the issues around the board such as the composition, its role and responsibilities Driving Growth and Innovation in a Fast Changing World as well the relationships between the chairman, CEO and the rest of the board. But most importantly he Elisabeth Marx, Stonehaven, UK gives very good real examples of what works and This highly practical book explains how executive what doesn't. This is a must read for anyone engaged teams in global companies can work together to in corporate boards or corporate governance.' - Dr. successfully drive change, enable fast growth or Lars Thunell, Standard Chartered Bank ltd., formerly restructure the business. It demonstrates a clear International Finance Corporation, part of the World correlation between team development and business Bank Group results and even deals with special issues for teams in 'This book is equally valuable for Owners, Board the not-for-profit sector and emerging markets. Members and CEOs. All Above Board offers concrete insights and compelling Contents: 1. The Mix at the Top: The Power of Psychological examples of models that enable these three parties to not only achieve Diversity * 2. Global Team Effectiveness: Linking Psychology, effective synchronization and communication of their core mission and Culture, and Strategy * 3. Global Teams: How to Run a Global strategy, but to excel in the execution of this beyond the mere sum of their Business and Serve Global Clients * 4. Driving Growth and collective competence. It is highly readable and full of practical takeaways.' - Innovation * 5. Talent over Structure * 6. Boards as Teams? Nick Kaye, Stockholm School of Entrepreneurship Based on unique access interviews with leading chairmen and senior executives, November 2013 UK December 2013 US All Above Board examines the key functions of the ideal twenty-first century 214pp 11 b/w tables, 5 figures board, how and why badly led boards fail, and what changes can be made to Hardback £24.99 / $40.00 / CN$46.00 9781137008114 improve board behavior and efficiency for best practice. Canadian Rights ebooks available Contents: Introduction * The Board of the Future * Enhancing the Chairman’s Value * Chairman and CEO - Tandem at the Top * The One Team Board Challenge * The Board and Innovation * Boosting Peak Performance * Setting Strategic Agendas * Summary and Conclusions * Research Methodology July 2013 UK August 2013 US 188pp Hardback £26.00 / $40.00 / CN$46.00 9781137264251 Canadian Rights ebooks available

50 management and leadership

Creating Enlightened Organizations Managing Conflict in the Family Business Four Gateways to Spirit at Work Understanding Challenges at the Intersection of Family and Business Judi Neal, Edgewalkers International, UK ‘There aren’t many models people can use for Kent Rhodes, Pepperdine University, USA, David investigating spirituality in the workplace, and fewer Lansky, Family Business Consulting Group, Inc., USA still that respect the entire range of sacred journeys. Family Business Conflict Archetypes, Frames, Roles, Judi Neal has created a guidepost for anyone serious and Tactics are discussed in this book with a view about learning how spirituality can be incorporated toward educating readers to the common conflict into organizational life.’ - Daryl Conner, Conner cycles that family businesses encounter. More Partners specifically the book will address 12 conflicts that are Creating Enlightened Organizations provides a common in family owned businesses, how to spot comprehensive, customizable program for integrating them and how to resolve them. spirituality and work at the individual, team, Contents: Introduction: A Primer to Managing Conflict in organizational and societal levels. Family Business * Chapter 1: Managing Conflict: The Balance Contents: GATEWAY I: CREATING PERSONAL of Family and Business * The Three Domains of Family TRANSFORMATION * 1. What Do You Mean by That? * 2. Business * Eliminating Conflicts or Managing Conflicts: What’s Why Spirit at Work Now? * 3. Coming Down from the Mountain and Into Mammon * 4. Realistic? * Chapter 2: Common Dilemmas That Can Lead to Creating Sacred Space at Work * 5. Bridging the Invisible and the Visible Worlds at Work * Conflict * Compensation and Ownership * Avoiding Conflict GATEWAY II: DEVELOPING ENLIGHTENED LEADERS AND TEAMS * 6. Inner Leadership * * Triangulation * Bullying and Scapegoating * Sibling Rivalry * Opportunity and Privilege 7. Spiritual Leadership Models * 8. Facilitating Spirited Teams * GATEWAY III: CREATING * Chapter 3: Guidelines for Dealing with Dilemmas that Lead to Conflict * Check Your ORGANIZATIONAL TRANSFORMATION * 9. Caring for the Whole System * 10. Assessing Assumptions * Practice Active Listening * Ensure Clear and Fair Processes * Utilize Structure * Workplace Spirituality * GATEWAY IV: JOINING THE GLOBAL CONSCIOUSNESS SHIFT * 11. Are You Business First or Family First? * Small Shifts that Make A Difference * o Stay Calm * o Redefining the Role of Business * 12. Creating our Desired Future * Appendix A - International Regulate Your Own Tension * o Strive to Be Inclusive * o Understand and Accept Differences Spirit at Work Awards * Appendix B – EEOC - Questions and Answers: Religious Discrimination and Diversity * o Manage Meetings Effectively * Chapter 4: Create a Legacy for Future in the Workplace Generations: Keeping Dilemmas, Tensions, and Conflict in Check * Alignment Around Shared Mission, Vision, and Values * Minimizing Destructive Entitlement * Be Aware of How History December 2013 UK December 2013 US Repeats Itself * Don’t Hand Down Bad Habits * Reconcile Past Injustices and Cutoffs * Final 232pp 1 table, 6 figures Thoughts: Some Dilemmas Simply Remain Dilemmas * Further References Hardback £70.00 / $110.00 / CN$127.00 9781137335142 Paperback £22.00 / $35.00 / CN$40.00 9781137335159 A Family Business Publication Canadian Rights ebooks available May 2013 UK April 2013 US 120pp 1 figure Paperback £14.99 / $23.00 / CN$26.50 9781137274601 Canadian Rights ebooks available

F. A. Hayek and the Modern Economy Economic Organization and Activity

Edited by Sandra J. Peart, University of Richmond, USA, David M. Levy, George CRM Systems in Industrial Companies Mason University, USA Intra- and Inter-Organizational Effects What is the role of human agency in Friedrich Hayek's thought? This volume situates Hayek's writing as it relates to economic organization and activity, Andrea Perna, Uppsala University, Sweden, and Polytechnic University of Marche, particularly to assess what role Hayek assigns to leaders in determining economic Italy, Enrico Baraldi, Uppsala University, Sweden progress. CRM Systems in Industrial Companies contributes new knowledge on Customer Contents: PART I: FOUNDATIONS * 1. Hayek and the Eighteenth Century Science of Human Relationship Management (CRM) in the field of industrial marketing. Based on Nature; Peter McNamara * 2. Systems of Rules and the Order of Actions: An Essay on Complex an in-depth case study, this book highlights the complexity and challenges in the Normative Systems; Jerry Gaus * 3. Hayek and the Individualists; Sandra Peart and David Levy development, implementation and use of CRM, revealing how truly challenging it * PART II: CONTRIBUTIONS TO POLITICAL ECONOMY IN THEORY AND PRACTICE * 4. is to extract value from CRM systems. Hayek’s The Economic Calculus and the Virginia Lectures; Bruce Caldwell * 5. F.A. Hayek and Contents: 1 Introduction: Research Purpose, Methodology and Contribution * 2 Customer the Early Foundations of Spontaneous Order; Emily Skarbek * 6. Hayek and the Nomothetes; Relationships in Industrial Networks * 3 Connecting IT Systems, Users and Organizations * 4 Chris Martin * PART III: HAYEK’S LASTING INFLUENCE * 7. Hayek’s Search for a Monetary CRM, its Roots in Management Studies and Recent Research Trends * 5 Conceptualizing CRM Constitution - (Confessions of a Crisis Ridden Economist); Ekkehard Köhler * 8. Hayek and the as an Interacting Resource * 6 Introducing CRM in an Industrial Company: the Case of Loccioni Condition of Freedom; Kenneth Minogue * 9. Hayek and the Ordo-Liberal Tradition; Stefan Group * 7 Adopting and Using CRM at Loccioni Group * 8 Managing Six Important Customer Kolev * 10. Canada’s Radical Reforms of the 1990s – Hayekian Perspectives; Jason Clemens Relationships: Loccioni’s KAMs and CRM * 9 Case Analysis: the Embedding and Effects of CRM Jepson Studies in Leadership at Loccioni * 10 Conclusions: Results, Managerial Implications and a Research Agenda December 2013 UK December 2013 US April 2014 UK April 2014 US 268pp 1 table, 14 figures 240pp 18 b/w tables, 12 figures, 2 b/w line drawings Hardback £69.00 / $110.00 / CN$127.00 9781137359582 Hardback £70.00 / $115.00 / CN$132.00 9781137335654 Canadian Rights ebooks available Canadian Rights ebooks available

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Beyond Diversity and Intercultural Nice Companies Finish First Management Why Cutthroat Management Is Over—and Collaboration Is In Christopher Robinson-Easley, Governors State Peter Shankman, Help a Reporter Out (HARO), USA University, USA "This book's subtitle- "Why cutthroat management Beyond Diversity and Intercultural Management is over- and collaboration is in"- says it all... This develops a change model designed to challenge means you can no longer treat your boss one way prevailing paradigms in the literature and and the people who report to you another...It conversations about equal employment opportunity, seems as though politeness is back on an upward diversity, and intercultural management. trajectory." - Third Sector magazine Contents: Introduction * PART I: MY JOURNEY AND "Shankman's book points out both the 'how to' UNDERSTANDING OF DIVERSITY AND INTERCULTURAL and the 'why' of becoming a nice guy and a nice MANAGEMENT FROM THE LENS OF TRADITIONAL company. It is a compelling argument and one that PARADIGMS * 1. Understanding diversity from the Mindset of every CEO should consider. Read it and apply the a Structural Approach to Change * 2. The Beginning: Moving lessons to ensure your company too can exploit the Diversity Strategies Beyond Structural Interventions * 3. My positive traits of nice companies and the long-term Early Work: Appreciative Inquiry as a Diversity Intervention rewards that can create." -Brain Cram Strategy * 4. The Importance of the Individual When Working to Evoke a Diverse Organizational Environment * 5. Contemporary Yet Unconventional Research In Nice Companies Finish First, Shankman, a pioneer in modern PR, marketing, and Perspectives on Issues of Diversity and Intercultural Management * 6. Contemporary advertising, social media, and customer service, profiles the famously nice Diversity Perspectives: More Lessons from the ‘Field’ * 7. The Movement Towards New Diversity executives, entrepreneurs, and companies that are setting the standard for Questions and Paradigms: Synthesizing my Learning * PART II: NON-TRADITIONAL VENUES success in this new collaborative world. FOR EVOKING THE DIVERSITY CONVERSATION * 8. Moving the Conversation Beyond April 2013 UK April 2013 US the Ethics Literature: Connecting Diversity and Social Responsibility * 9. Transformational 256pp Leadership and the Transcendence of Humanity: Leaders are the Drivers of Change * 10. Hardback £16.99 / $26.00 / CN$30.00 9780230341890 Synthesizing the Learning: A New Diversity/Intercultural Competence Model for Change * 11. Canadian Rights ebooks available Concluding Comments April 2014 UK April 2014 US 208pp 2 illus Hardback £38.00 / $60.00 / CN$69.00 9781137405135 Canadian Rights Professionals Making Judgments The Professional Skill of Valuing and Assessing Architecting Enterprise Alexander Styhre, Chalmers University of Technology, Sweden Managing Innovation, Technology, and Global Competitiveness Professionals Making Judgments examines the role of judgment in professional work. The book makes the P. Rajagopal, EGADE Business School of Monterrey Institute of Technology argument that too many studies of professionalism and Higher Education (ITESM), Mexico City Campus, and Royal Society for put emphasis on rational decision making. The more Encouragement of Arts, Manufacture and Commerce, London, UK theoretical parts of the book are complemented The discussion in this book provides an introduction to the concept of by empirical studies of three distinct domains of entrepreneurship and entrepreneurial business management. The author covers professional practice. many elements of the entrepreneurial management discipline including choosing Contents: List of Tables and Figures * Preface * Introduction: a business, organizing, financing, marketing, developing an offering that the On judgment * PART I: THEORY * 1. Three Perspectives market will value, and growing a business. on Professional Judgment * 2. Organizing for Professional Contents: PART I: LAYING FOUNDATION OF ENTERPRISE * 1. Globalization and Judgment: Bureaucracies and Heterarchies * PART II: EMPIRICAL Emerging Firms * 2. Entrepreneurial Mind-set * 3. Organizations and Innovations * PART II: CASES * 3. Perceptual-epistemological Judgment: Embryologists ARCHITECTING ENTERPRISE: INNOVATION AND TECHNOLOGY EFFECTS * 4. Innovation Examining Life * 4. Aesthetic-emotional Judgment: Ministers, Management * 5. Process Innovation and Value Chain Management * 6. Technology Diffusion Faith-based Work, and the Church of Sweden * 5. Economic Judgment: The Regional Culture and Adoption * 7. Innovations, Technology, and Economies of Scale * 8. Disruptive Innovations Agency and the Governance of Culture Budgets * PART III: ANALYSIS * 6. Professionals and Technologies * PART III: REVEALING VALUES * 9. The Human Factors * 10. Consumer Making Judgment: Some Issues and Contributions * Appendix: Methodology of the Studies * Marketplace * 11. Global Effects of Innovation and Technology Bibliography * Index April 2014 UK April 2014 US October 2013 UK October 2013 US 288pp 3 b/w tables, 16 figures 248pp 6 b/w tables Hardback £70.00 / $115.00 / CN$132.00 9781137366771 Hardback £70.00 / $115.00 / CN$132.00 9781137369567 Canadian Rights ebooks available Canadian Rights ebooks available

52 management and leadership

How Excellent Companies Avoid Dumb Things The Social Development of Leadership Breaking the 8 Hidden Barriers that Plague Even the Best and Knowledge Businesses A Reflexive Inquiry into Research and Practice Neil Smith, Promontory Growth and Innovation, USA, Patricia O’Connell, formerly BloombergBusinessweek. Robert Warwick, Douglas Board, both at City com, USA University London, UK "Neil Smith has helped create incalculable 'In inquiring into knowledge and leadership, and the shareholder value and customer loyalty for connections between the two, these authors pull companies across America and around the world off an amazing feat; they not only demystify the with one 'radical' idea: Our own employees know fundamentals of reflexive research but do so in a where the barriers to success are, and they know vivid, informative and engaging way. Any researcher, how to break them down so the CEO and the especially any practitioner seeking to make better management teams can drive the vision and strategy sense of their lived experience, will benefit from we set for our companies." - Brian T. Moynihan, Bank reading this book and should make it their first port of America Corporation of call.' - Linda Holbeche, Holbeche Partnership and Centre for Progressive Leadership at City of London How Excellent Companies Avoid Dumb Things reveals University, UK the hidden barriers to success that exist in even the best-managed companies. Highlighting the principles In an increasingly complex and interconnected world, managers need to apply in breaking down these barriers, Neil Smith offers a fast, the authors make a case rich in theory and narrative proven solution to achieve remarkable results. for a new reflexive approach to real life situations. This approach (immersed reflexivity) draws on Pierre Bourdieu's logic of practice and the complexity Contents: Preface * Introduction: The Revelation * PART I: THE 8 BARRIERS - A PROMISE (an sciences. acronym) * Avoiding Controversy * Poor Use of Time * Resistance to Change * Organizational Silos * Management Blockers * Ignorance of Size * Superficial Assumptions or Wrong Contents: Introduction * PART I: PART I: EXPERIENCING CURIOSITY * PART II: A VISIT TO Information * Existing Processes * PART II: BREAKING BARRIERS * 12 Principles for Change * A THE LIBRARY * PART III: CREATING KNOWLEDGE * PART V: MAKING AN ‘ENDING’ AND Process that Works * PART III: THE RESULTS * Results: Thousands of Ideas, Profits, Simplicity, OFFERING A ‘BEGINNING’ Culture Change * PART IV: CONCLUSION * Liberating the Way People Work, Think, and July 2013 UK July 2013 US Behave 240pp 1 b/w table October 2013 UK September 2013 US Hardback £60.00 / $100.00 / CN$115.00 9781137005502 240pp Canadian Rights ebooks available Paperback £9.99 / $16.00 / CN$18.50 9781137278401 Canadian Rights ebooks available

Moving to the Cloud Corporation How to face the challenges and harness the potential of cloud On Becoming a Leadership Coach computing

A Holistic Approach to Coaching Excellence Leslie P. Willcocks, Will Venters, Edgar A. Whitley, all 2nd edition at London School of Economics and Political Science, UK 'The authors make a key contribution to moving Edited by Christine Wahl, Georgetown University the Cloud from a frustrating era of marketing hype Leadership Coaching Certificate Program, USA, Clarice to a more mature era of developing best practice. Scriber, Clarity Consulting, Inc., USA, Beth Bloomfield, Insightful stories of the enterprise are combined Bloomfield Associates, LLC., USA with thorough and well-articulated research. A "On Becoming a Leadership Coach is a truly seriously important and timely business book.' -Dr remarkable and accessible resource. It vividly Richard Sykes, Cloud Industry Forum captures a wide array of insights, skills, perspectives Drawing on an international survey of over 1,000 and techniques for those interested in leadership business and executives, this book provides a coaching. A deeply talented team of contributors management perspective on cloud technology. It has produced a unique compendium with enduring outlines the need to know information for strategic value." - Bill Lindberg, The Ash Grove Group decisions on cloud technology including its capabilities, On Becoming a Leadership Coach focuses on coaching how it can be implemented securely and the way leaders in the context of the organizational systems forward for the next ten years. within which they lead, drawing on the curriculum Contents: Preface: Five Ways Cloud Changes IT * Introduction: Managing New Waves of Power of the Georgetown University Leadership Coaching * 1. Cloud - A Critical Review Of Progress * 2. The Business Promise of Cloud * 3. The Challenge Certificate Program, one of the premier coach training programs in the world and of Moving to Cloud * 4. Cloud’s Near and Long Term Impacts * 5. Cloud and The Diffusion of the only one with this particular focus. Innovation * 6. Managing The Cloud: Developing The Retained Organization * 7. The Cloud Corporation – Changing the Form of Organization * 8. Looking into Clouds – The Potential Contents: PART I: BEING * PART II: DOING * PART III: USING: MANAGING TOOLS A LIFE Future for Cloud October 2013 UK September 2013 US December 2013 UK January 2014 US 336pp 248pp 21 figures, 3 b/w tables Hardback £26.00 / $40.00 / CN$46.00 9781137322883 Hardback £29.99 / $40.00 / CN$46.00 9781137347466 Canadian Rights ebooks available Canadian Rights ebooks available

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The Character of the Manager Courage in the Twenty-First Century From Office Executive to Wise Steward The Art of Successful Job Transition

Gregory R. Beabout, Saint Louis University, USA Joan Marques, Woodbury University, USA Explores Alasdair MacIntyre's criticisms of the manager Courage in the Twenty-First Century outlines the art and retrieves an interdisciplinary approach to character of moving forward both in professional and personal transforming arguments. The manager as wise steward life. Marques offers a strategy for self-renewal in order is proposed as a model for virtuous management. to divulge the virtues and viewpoints to successfully move from one career to another. Contents: Introduction * 1. The Dreams of Future Managers * 2. Moral Philosophy and the Manager * 3. MacIntyre, Our Contents: Contents * Chapter One: CHOICE – You Create Gadfly * 4. The Manager as Office Executive: Emotivism Your Own Reality. Why Color It Gray? * Chapter Two: OPEN- Embodied in a Character * 5. Strengths and Weaknesses MINDEDNESS - Most Limitations Are In Your Head. Replace of Treating the Manager as a Stock Character * 6. Plot and Them. * Chapter Three: USEFULNESS – Everything has a purpose. Perspective: Character Traits and their Cultivation * 7. The Nothing is wasted. * Chapter Four: REALITY-CHECK - About Setting: Institutional Social Structures, Success, and Excellence That Notorious Greener Grass … * Chapter Five: ATTITUDE * 8. MacIntyre Against the Manager * 9. The Virtuous Manager, – The One Thing No One Can Decide For You * Chapter Six: the Art of Character, and Business Humanities * 10. Character GENIUS – That Hidden Spark That Awaits Revival * Chapter Transformation in the Friendship of Readers and Writers * Seven: EDUCATION – Teachers And Lessons Are Everywhere 11. Transforming the Character of the Moral Philosopher * 12. Transforming Character: The Manager and the Aesthete * 13. Transforming the Character of the Rhetorician * 14. The Manager as Wise Steward: Activities, Practice, and Virtue * 15. Management is a Domain- Relative Practice * 16. The Dispositions of the Wise Steward and the Parts of Practical Wisdom October 2013 UK October 2013 US * Conclusion 102pp 15 Humanism in Business Series Hardback £45.00 / $67.50 / CN$78.00 9781137383129 Canadian Rights ebooks available July 2013 UK July 2013 US 288pp Hardback £70.00 / $100.00 / CN$115.00 9781137304056 Canadian Rights ebooks available

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August 2013 UK August 2013 US 168pp 1 b/w table, 13 b/w illustrations Hardback £45.00 / $67.50 / CN$78.00 9781137350084 Canadian Rights ebooks available

54 marketing

Marketing How to Measure Digital Marketing Metrics for Assessing Impact and Designing Success

Standing Room Only Laurent Flores, CRM Metrix, France Marketing Insights for Engaging Performing Arts Audiences 'This book is THE definitive guide to help all marketers value their digital efforts and accelerate Joanne Scheff Bernstein, Northwestern University, their digital transformation.'-Frédéric Colas, P&G USA Worldwide Digital Marketing Department of Fullsix Group and of Fast-Up Partners Standing Room Only combines practical advice for creating a strategic marketing program and How to Measure Digital Marketing explains how to maintaining a successful performing arts organization. determine the success of a digital marketing campaign This revised edition lays out a framework to navigate by demonstrating what digital marketing metrics are the digital age, from online ticketing options, to as well as how to measure and use them. Including marketing options in social, and mobile media. real life case studies and experts viewpoints that help marketers navigate the digital world. Contents: Introduction * 1. The Performing Arts: History And Issues; An Ongoing Crisis? A Growing Crisis? * 2. The Evolution Contents: Foreword * PART I: DESIGNING A MEASURE FOR and Principles of Marketing * 3. Understanding the Performing EFFECTIVE DIGITAL MARKETING * 1. Definitions and Users of Arts Market: How Consumers Think * 4. Exploring Characteristics Effectiveness Metrics in Digital Marketing * 2. The Market of Digital Marketing and the Main of Current and Potential Performing Arts Attenders * 5. Planning Objectives of Digital Marketing * PART II: FROM DESIGN TO IMPLEMENTATION * 3. The Strategy and Applying the Strategic Marketing Process * 6. Different Types of Metrics and KPIs Available: “Quantitative” and “Qualitative” Metrics * 4. Identifying Market Segments, Selecting Target Markets, and Measuring “Paid Media” * 5. Measuring “Owned Media” * 6. Measuring “Earned Media” * PART Positioning the Offer * 7. Conducting and Using Market Research * 8. Using Strategic Marketing III: USING DIGITAL MARKETING TO DEVELOP THE BRAND AND ITS BUSINESS * 7. From to Define and Analyze the Product Offering * 9. Managing Location, Capacity, and Ticketing 360° Communication to Integrated Marketing Communication (IMC) * 8. Digital Dashboard: a Systems * 10. Delivering Value and Maximizing Revenue Through Pricing Strategies * 11. Necessary Tool to Monitor Progress and Drive Predictive Marketing * Conclusion Identifying and Capitalizing on Brand Identity * 12. Formulating Communications Strategies * December 2013 UK January 2014 US 13. Delivering the Message: Advertising, Personal Selling, Sales Promotion, Public Relations, and 272pp Crisis Management * 14. Harnessing and Leveraging the Power of Digital Marketing Methods Hardback £24.99 / $35.00 / CN$40.00 9781137340689 * 15. Building Audience Frequency and Loyalty * 16. Focusing on the Customer Experience and Canadian Rights ebooks available Delivering Great Customer Service * 17. Audiences for Now; Audiences for the Future May 2014 UK April 2014 US 416pp Hardback £36.99 / $55.00 / CN$63.00 9781137282934 Canadian Rights Capture the Mindshare and the Market Share Will Follow The Art and Science of Building Brands BUYographics Libby Gill, executive coach, brand strategist, and How Demographic and Economic Changes Will Reinvent the author, USA Way Marketers Reach Consumers An insightful look at how great companies build authentic brands that attract loyal, long-term Matt Carmichael, Journal Communications Inc., USA customers using a proven seven-step methodology. BUYographics follows 11 American families and Contents: Introduction * 1. CLARIFY: Discovering Your explores how their life decisions impact consumer Emotional Assignment * 2. COMMIT: The Non-Negotiable behavior. This is not just a data book, because each of Promise of Excellence * 3. COLLABORATE: Creating Your Brand these numbers - in datasets big and small - is a person. One Conversation at a Time * 4. CONNECT: Creating the As you read their stories, trends come to life and Authentic Emotional Link * 5. COMPETE: What Makes You So provide a greater understanding of how to reach your Special? * 6. COMMUNICATE: ‘Talking Your Walk’ to Influence target. and Inspire * 7. CONTRIBUTE: If Not You, Who? * SUMMATION: THE EIGHTH C * Key Chapter Takeaways * Notes * Index Contents: Introduction * Chapter 1: THE CHANGING MIDDLE CLASS * Chapter 2: HOW THE OTHER 18 PERCENT LIVE * Chapter 3: HOME ECONOMICS * Chapter 4: THE August 2013 UK August 2013 US DEMOGRAPHICS OF FAMILY * Chapter 5: THE MAJORITY 240pp MYTH * Chapter 6: THE DEMOGRAPHICS OF CITY LIVING Hardback £16.99 / $26.00 / CN$30.00 9781137278517 * Chapter 7: THE DEMOGRAPHICS OF AGING * Chapter 8: Canadian Rights ebooks available THE DEMOGRAPHICS OF HEALTHCARE * Chapter 9: THE CONNECTED CONSUMER * Chapter 10: THE CAR CULTURE CRASH * Epilogue * Appendix 1: METHODS AND DATA * Appendix 2: THE MILLENNIAL DISCONNECT * Notes * Index November 2013 UK november 2013 US 240pp 11 b&w figrures Hardback £18.99 / $28.00 / CN$32.00 9781137278630 Canadian Rights ebooks available

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Marketing in Context Qualities of Food Setting the Scene Edited by Mark Harvey, University of Essex, UK, Andrew McMeekin, University of Manchester, UK, Alan Chris Hackley, Royal Holloway University of London, UK Warde, University of Manchester, UK "Once again Professor Hackley has written the book In Qualities of Food the complexity and the significance I wished I had. Lucid, cogent, entertaining and above of the foods we eat are analysed from a variety of all critical, this book should be required reading perspectives, by sociologists, economists, geographers for anyone interested in a more sophisticated and anthropologists. understanding of the role and influence of marketing in contemporary society." - Avi Shankar, University Contents: Introduction; Mark Harvey, Andrew McMeekin and of Bath Alan Warde * 1. Discovering Quality or Performing Taste? A Sociology of the Amateur; Geneviève Teil and Antoine Hennion "This is an excellent book that calls for marketing * 2. Standards of Taste and Varieties of Goodness: The (un) to be more contextually sensitive, creative and Predictability of Modern Consumption; Jukka Gronow * 3. theatrical in its efforts to shape the texture of the Quality in Economics, A Cognitive Perspective; Gilles Allaire consumer cultural context. It offers a wealth of * 4. Social Definitions of ‘Halal’ Quality: The Case of Maghrebi Muslims in France; Florence insights for students, theorists, practitioners and Bergeaud-Blackler * 5. Food Agencies as an Institutional Response to Policy Failure by the public policy makers alike." - Mark Tadajewski, UK and the European Union; David Barling * 6. Theorising Food Quality: Some Key Issues in Durham University Understanding its Competitive Production and Regulation; Terry Marsden * 7. A New Aesthetic of Food? Relational Reflexivity in the ‘Alternative’ Food Movement; Jonathan Murdoch and The best marketing doesn't just focus on the individual psychology of the Mara Miele * 8. The Political Morality of Food: Discourses, Contestation and Alternative consumer, it operates at a cultural level. It frames choices so that the consumer Consumption; Roberta Sassatelli * Conclusion; Mark Harvey, Andrew McMeekin and Alan isn't aware their buying decisions are being influenced. Hackley shows how Warde marketing must set the scene and identify the broader cultural context to successfully influence consumers. New Dynamics of Innovation and Competition Contents: 1. Setting the Marketing Scene * 2. Marketing as Communication * 3. Marketing August 2013 US ideology and mass media * 4. Ideologies of space * 5. Marketing Ideology and Social Policy * 6. 224pp Consumer Agency and Brand Culture * 7. Managing Marketing – in Context Paperback $26.95 9780719068553 Published by Manchester University Press November 2013 UK December 2013 US 236pp Hardback £29.99 / $40.00 / CN$46.00 9781137297105 Canadian Rights ebooks available

Masters of Disaster The Ten Commandments of Damage Control

Connecting with Customers Christopher Lehane, lawyer and author, USA, Mark Fabiani, lawyer and author, USA, Bill Guttentag, Making the most of the networked world Stanford University, USA Jed Hallam, Mindshare, UK Covering the ten commandments of damage control, Masters of Disaster outlines the strategies that can Dispelling the myth that brands are at the centre of a make real time news alerts, Twitter trend lines and viral consumer's universe, this ground-breaking book combines videos work for you rather against you. Full of lively business strategy with technological insights and cultural personal anecdotes and hard-knuckled advice, this is a understanding to explore how businesses can connect must-read for anyone who wants to emerge with their with consumers while still achieving business goals. reputation intact. Featuring interviews and practical case studies. Contents: 1. Foreword and Introduction to the Purpose of this Book * 2. How Behaviour Must Change in Marketing * 3. Connecting Brand Advertising to Direct Advertising to Product Development to Loyalty Programs – Understanding the ‘Organismistic’ Nature of the Organisation * 4. Brand Growth April 2014 UK March 2014 US Versus Cultural Metabolism * 5. Growing the Culture, to Grow 256pp the Category * 6. Understanding Cultures Using Networks * 7. In Paperback £11.99 / $17.00 / CN$19.00 9781137278968 Practice * 8. Conclusion Canadian Rights Palgrave Pocket Consultants July 2014 UK August 2014 US 200pp Paperback £14.99 / $24.00 / CN$30.00 9781137397195 Canadian Rights

56 marketing

Mobile Influence Rethinking Reputation The New Power of the Consumer How PR Trumps Marketing and Advertising in the New Media World Chuck Martin, The Mobile Future Institute, USA Mobile Influence identifies the six moments in the Fraser P. Seitel, public relations consultant, author, timeline of a sale which marketers must target lecturer, columnist, and media commentator, USA, John effectively in order to reach the mobile buyer. From Doorley, New York University, USA location-based marketing to mobile payment Good public relations is a strategic imperative more systems, the model gives marketers access to the important to competitive success than even advertising tools necessary to build a new sales framework that or marketing. Two expert authors examine case studies addresses the future of the market. from major brands to glean the PR dos and don'ts for the new media world and offer a wake-up call for anyone tasked with representing their business to the world.

Contents: PART I: HOW TO BUILD REPUTATION * PART II: HOW TO PROTECT & RETAIN REPUTATION

June 2013 UK June 2013 US 256pp September 2013 UK september 2013 US Hardback £17.99 / $28.00 / CN$32.00 9781137278500 256pp Canadian Rights ebooks available Paperback £11.99 / $17.00 / CN$19.00 9781137278708 Canadian Rights ebooks available

Managing Social Media and Consumerism Globalization, Culture, and Branding How to Leverage Cultural Equity for Building Iconic Brands in the The Grapevine Effect in Competitive Markets Era of Globalization Rajagopal, EGADE Business School of Monterrey Institute of Technology and Higher Education (ITESM), Carlos J. Torelli, University of Minnesota, USA Mexico Drawing from novel theoretical insights in social Categorically reviews the theories of communication, psychology, cultural psychology, and marketing, best practices in social media and previous research, Globalization, Culture and Branding provides guidelines and analyzes the corporate involvement towards for imbuing brands with culturally symbolic meanings strategic and tactical stewardship in serving customer- that can create deep psychological bonds with multi- centric business requirements. cultural consumers. Contents: PART I: EVOLUTION OF SOCIAL MEDIA * PART Contents: Preface * PART I: UNDERSTANDING BRANDS II: ANALYSIS OF SOCIAL MEDIA EFFECTS * PART III: THE AND THEIR CULTURAL MEANINGS * 1. Brands and Models SYNTHESIS of Brand Equity * 2. Cultural Equity * PART II: GAINING INSIGHTS INTO HOW CROSS-CULTURAL CONSUMERS VIEW ICONIC BRANDS * 3. Consumers from Different Cultures * 4. Consumers’ Reactions to the Cultural Meanings in Brands * 5. Brands and the Fulfillment of Cultural Identity Needs * PART III: September 2013 UK september 2013 US BUILDING, LEVERAGING AND PROTECTING BRAND EQUITY * 280pp 9 figures, 2 b/w tables 6. Putting it all Together: Why and How to Build an Iconic Brand * 7. Leveraging and Protecting Hardback £65.00 / $100.00 / CN$115.00 9781137281913 Cultural Equity Canadian Rights ebooks available November 2013 UK november 2013 US 208pp 33 b/w line drawings, 3 b/w tables Hardback £62.50 / $100.00 / CN$115.00 9781137333315 Canadian Rights ebooks available

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Unconscious Branding Humanistic Marketing How Neuroscience Can Empower (and Inspire) Marketing Edited by Richard J. Varey, Waikato Management School, New Zealand, Michael Pirson, Fordham Douglas Van Praet, Deutsch LA, USA University, New York, USA "A provocative approach that should give pause to Humanistic Marketing is a response to the currently consumers as well as marketers." - Kirkus Reviews growing mega-trend call for rethinking marketing. The "Doug has been an instrumental strategic guide for book organizes current thinking around the problems transforming and redefining the Volkswagen brand. of marketing theory and practice as well as solutions The behavioral insights and the rationale for why and ways forward, providing a diverse exploration of people act as they do - uncovered in his book - have the position of marketing in the face of challenges for had a profound effect on how we communicate societal transformation. and behave, helping the brand achieve the highest market share in thirty years. I would recommend Contents: What’s wrong with Marketing in theory and in practice? * 1. Where Marketing Causes Trouble * 2. Re-affirming this book to anyone who wants to truly understand the prevailing order? * 3. What is Critical Marketing Studies?: how to craft communications that will truly Reading Macro, Social and Critical Marketing Studies * 4. resonate." - Justin Osborne, Volkswagen of America Rehumanizing Marketing (and Consumer Behavior) * 5. Wants If consumers make decisions unconsciously, why do we vs. Needs: On the Philosophical Bases of Humanistic Marketing * 6. Marketing for Mortality? persist in asking them directly through traditional marketing research why they The Scottish Case and the Humankind Index * 7. Criminal Marketing: An Inhuman Side of do what they do? Unconscious Branding takes the most brilliant and revolutionary Business * 8. Can Society Nurture Humanistic Marketing? * 9. How is Humanistic Marketing concepts from cognitive science and applies them to how we market, advertise, Possible?Marketing as a force for good * 10. Fusing Back the Human, Radically * 11. Translating Anthropological Consumption Theories into Humanistic Marketing Practices * 12. Well-Being and consume in the modern digital age. Marketing as Humanistic Marketing * 13. Constructive Engagement, Macromarketing & Contents: 1. Introduction: The Elephant in the Room and the Building of a Bridge * PART I: Humanistic Marketing * 14. Wisdom as Excellence in Commitment to Humanistic Marketing THE SCIENCE BELOW OUR DEEPER BEHAVIOR * 2. The Myth of Marketing * 3. Humans not Practice * 15. Power to the People: An Essay on Branding and Global Democracy * 16. Consumers * 4. The Biology of Behavior * PART II: THE SEVEN STEPS TO BEHAVIOR CHANGE Responsible Advertising for Sustainable Development: The Case of French Responsible Agencies * 5. Step One: Interrupt the Pattern * 6. Step Two: Create Comfort * 7. Step Three: Lead the * 17. Sustainable Marketing through The Natural Step * 18. Social Networks and Marketing Imagination * 8. Step Four: Shift the Feeling * 9. Step Five: Satisfy the Critical Mind * 10. Step Happiness?: The Potential Role of Marketing in an Electronic World * 19. Social Business: Six: Change the Associations * 11. Step Seven: Take Action * Sources * Acknowledgements * Everybody’s Business * Closing Commentary Index Humanism in Business Series April 2014 UK March 2014 US November 2013 UK november 2013 US 288pp 304pp 5 b/w tables, 6 figures, 1 line drawing Paperback £10.99 / $17.00 / CN$19.00 9781137278920 Hardback £70.00 / $115.00 / CN$132.00 9781137353283 Canadian Rights Canadian Rights ebooks available

Breaking Through, 2nd Edition Toward a Metatheory of Economic Bubbles Implementing Disruptive Customer Centricity Socio-Political and Cultural Perspectives

Sandra Vandermerwe, Imperial College Management Nikhilesh Dholakia, University of Rhode Island, USA, Romeo Turcan, Aalborg School, UK University, Denmark The thoroughly revised new edition of Breaking Historically, bubbles have been understood primarily in financial-economic terms. Through explains the importance of customer In this exciting new work, Dholakia and Turcan argue that bubbles are also a socio- centricity to any customer-driven business and outlines political and cultural phenomena, with intense and accelerating interactions of how to implement it step-by-step. engineered hype and feverish expectations. Contents: Introduction * PART I: FIRST PHASE: THE AWAKENING * Breakthrough 1: Create Strategic Discomfort and Excitement * Breakthrough 2: Reframe New Beliefs * PART II: SECOND PHASE: THE DISCOVERY * Breakthrough 3: March 2014 UK March 2014 US Articulate the ‘Market Space’ * Breakthrough 4: Identify the 112pp Value Opportunities * PART III: THIRD PHASE: THE STORY * Hardback £45.00 / $67.50 / CN$78.00 9781137368706 Breakthrough 5: Build a Compelling Case * Breakthrough 6: Canadian Rights Size the Prize * PART IV: FOURTH PHASE: THE ENGAGEMENT * Breakthrough 7: Model the Concept * Breakthrough 8: Get People Working Together * PART V: FIFTH PHASE: THE REWARD * Breakthrough 9: Reach Critical Mass * Breakthrough 10: Gather and Sustain Momentum March 2014 UK April 2014 US 292pp 21 diagrams, 9 b/w tables, 6 figures Hardback £29.99 / $47.00 / CN$51.75 9781137395498 Canadian Rights ebooks available

58 operations management

Operations Management Psychology and Modern Warfare Idea Management in Conflict and Competition

Michael Taillard, Bellevue University, USA, Holly Unmasking Project Management Giscoppa, cognitive-behavioral psychology expert, USA The Business Perspective of Information Systems Success Throughout history, both military and commercial entities around the world have utilized these methods, Cassandra Moraveck, Brandman University, USA and even since the formalization of psychological "Moraveck conveys a broad conceptual operations during WW2 our methods have improved understanding and an overview of the fundamentals greatly, but we are still only touching the 'tip of the of project management and how these basic iceberg' of what is truly possible. concepts and mechanisms may be applied in the real Contents: PART I: INTRODUCTION * PART II: A CRITIQUE ON world. This book will be a significant value-add to CURRENT METHODS * PART III: IDEA MODIFICATION * 1. information systems project managers who need Introduction * 2. Messages * 3. Perception * 4. Brainwashing * 5. to encourage innovations within the team, timely Trust and Identification * 6. Interpersonal Conflict * 7. Challenges executions, and high quality project completions." - and Limitations * 8. Suggestions for Future Research * PART IV: B. Raj Sinha, National University, USA EMOTIONAL MODIFICATION * 1. Introduction * 2. Emotional Manipulation * 3. Motivational Theory * 4. Morale * 5. Marketing Unmasking Project Management helps professionals and Branding * 6. Theatrical Presence * 7. Psychotropics * 8. Challenges and Limitations * 9. in information technology (IT) and business identify Suggestions for Future Research * PART V: BEHAVIORAL MODIFICATION * 1. Introduction * successful approaches to management of information 2. Disorders * 3. Conditioning * 4. Cross-Cultural Exploitation * 5. Behavioral Intelligence * 6. systems (MIS) that will work for their organizations and Organizational Manipulation * 7. Direct Decision Influence * 8. Challenges and Limitations * 9. projects. Suggestions for Future Research * PART VI: CONCLUSION Contents: 1. Introduction * 2. The Organization and Forces of Information Systems Change December 2013 UK December 2013 US * 3. From Visions to Information Systems Projects * 4. Avoiding Some Common Problems * 264pp 3 b/w tables, 5 diagrams, 1 chart, 6 b/w illustrations 5. Projects and Stakeholder Management * 6. Middle Space * 7. The Career Path and Working Hardback £69.00 / $110.00 / CN$127.00 9781137349613 Within the Organization * 8. The Project Manager * 9. Critical Success Factors and Project Canadian Rights ebooks available Success * 10. Measuring Project Success * 11. The Essentials of Good Management Practices November 2013 UK november 2013 US 272pp 6 b/w tables, 22 figures Hardback £70.00 / $65.00 / CN$75.00 9781137360953 Canadian Rights ebooks available The Knowledge of Culture and the Culture of Knowledge Getting to We Implications for Theory, Policy and Practice Negotiating Agreements for Highly Collaborative Relationships Elias G. Carayannis, George Washington University, USA, Ali Pirzadeh, independent consultant, USA Jeanette Nyden, Nyden & Co, USA, Kate Vitasek, The Knowledge of Culture and the Culture of Knowledge Supply Chain Visions, USA, David Frydlinger, Lindahl explores the construct of information and information Law Firm, Sweden culture and its relationship to the prevailing culture. The ‘Getting to We is a must read for anyone needing to author provides an analysis of the relationship of media create strategic or long term relationships. Readers to the core constructs in the book by explaining why will find a clear, well-researched step-by-step they have been put together to form one single idea. approach and invaluable tools for developing fair and Contents: 1. Introduction * 2. Today’s Prevailing Culture * 3. sustainable relationships.’ —George T. Nierenberg, Information Culture * 4. Culture of Mass Society * 5. Prevailing The Negotiation Institute Culture and Narratives for Constructing Reality: Case Study of 'Getting to We provides a practical framework for Economic Crisis * 6. Conclusions how organizations can create highly collaborative, November 2013 UK november 2013 US win-win relationships with their trading partners. 232pp 5 figures, 7 b/w line drawings Many companies talk about wanting more Hardback £65.00 / $100.00 / CN$115.00 9781403942432 collaborative relationships but aren't sure what to Canadian Rights ebooks available do. Finally, a step-by-step guide that shows you how to do it.' —Katherine Kawamoto, International Association for Commercial and Contract Management Drawing on best practices and real examples from companies who are achieving record results, Getting to We flips conventional negotiation on its head, shifting the perspective from a tug of war between parties to a collaborative partnership where both sides effectively pull against a business problem. August 2013 UK August 2013 US 248pp 13 figures Hardback £21.99 / $35.00 / CN$40.00 9781137297181 Canadian Rights ebooks available

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Quantitative Methods and Retailing Operational Research Stitched Up Quality Assurance in Higher Education The Anti-Capitalist Book of Fashion

Contemporary Debates Tansy E. Hoskins, based in London, UK Edited by Maria João Rosa, University of Aveiro, Portugal, Alberto Amaral, 'A book that hangs like a garment on a coat-hanger. University of Porto, Portugal A garment with many pockets. In the pockets numberless notes and remarks about clothes and This book weighs up the consequences of introducing Quality Enhancement and history. Take it off the hanger and put it on. By which Risk Management as new dimensions in Higher Education quality control on a I mean - read it and walk through history." - John global scale. The authors include Chief Executive Officers of Quality Agencies, Berger policy analysts and leading scholars in Quality Evaluation and Comparative Higher Education policy analysis. Stitched Up delves into the exclusive and alluring world of fashion, to expose class division, gender stereotyping Contents: 1. Introduction; Maria João Rosa and Alberto Amaral * 2. Where are Quality Frontiers and wasteful consumption. Tansy Hoskins illuminates Moving to?; Alberto Amaral * 3. Quality Enhancement: a New Step in a Risky Business? A Few the political and sociological dimensions of an industry Adumbrations on its Prospect for Higher Education in Europe; Guy Neave * 4. Transparency which promotes and supports the dominant values of about Multi-Dimensional Activities and Performance. What can U-Map and U-Multirank our age: image, glamour, money and sex. Contribute?; Don F. Westerheijden * 5. Assessment of Higher Education Learning Outcomes (AHELO): an OECD Feasibility Study; Diana Dias and Alberto Amaral * 6. Risk, Trust and Contents: Introduction * 1. The Road To Linkenholt * 2. The Accountability; Colin Raban * 7. Risk Management: Implementation; Anthony McClaran * 8. Fashion Media * 3. Consuming Fashion * 4. Fashion and Labour * 5. A Bitter Harvest * 6. Quality Enhancement: an Overview of Lessons from the Scottish Experience; Murray Saunders Fashion and Size * 7. Is Fashion Racist? * 8. Resisting Fashion * 9. Reforming Fashion * 10. * 9. European Trends in Quality Assurance: New Agendas Beyond the Search for Convergence?; Revolutionising Fashion Bjørn Stensaker * 10. Recent Trends in US Accreditation; Judith S. Eaton * 11. Quality Assurance in Latin America; Maria José Lemaitre * 12. The Academic Constituency; Maria João Rosa * Counterfire 13. Students’ Views on the Recent Developments in Quality Assurance of Higher Education January 2014 US in Europe; Lylilya Ivanova * 14. Recent Trends in Quality Assurance? Observations from the 216pp 11 line drawings Agencies’ Perspective; Achim Hopbach * 15. The Swiftly Moving Frontiers of Quality Assurance; Hardback $80.00 9780745332901 Alberto Amaral and Maria João Rosa Paperback $26.00 9780745334561 Issues in Higher Education Published by Pluto Press March 2014 UK March 2014 US 240pp 9 b/w tables, 5 figures Hardback £65.00 / $105.00 / CN$115.00 9781137374622 Canadian Rights ebooks available

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60 organization studies

Organization Studies Dynamic Capabilities How Organisational Structures Affect Knowledge Processes

Generation and Gender in Academia Philip Cordes-Berszinn, Jacob University, Germany Edited by Barbara Bagilhole, Loughborough University, Dynamic Capabilities analyses organizational structures UK, Kate White, University of Ballarat, Australia between chaos and order in a holistic and concrete understanding and how this affects the evolvement of The first cross-cultural analysis of the differences in dynamic capabilities. career trajectories and experiences between a senior group of women academics and a younger group who Contents: 1. Introduction * 2. Dynamic Capabilities – Drivers are at early and mid-career stages. Major themes in the for Organisational Success * 3. Organisational Structures autobiographical stories of these women were national – Configurations between Chaos and Order * 4. Effects of context; organisational context; family, class and Organisational Structures on Dynamic Capabilities – A Meta location; and agency. Analysis * 5. Conclusions Contents: PART I: INTRODUCTION * 1. The Context; Barbara Bagilhole and Kate White * PART II: REFLECTIONS OF WOMEN IN ACADEMIA * 2. A Standard Academic Career?; Pat O’Connor * 3. Shaping an Academic Belonging: The Interloper Syndrome by Gender and Class; Barbara Bagilhole * 4. A Mature Age November 2013 UK november 2013 US Student; Jenny Neale * 5. A Non-typical Academic Career; Maria 344pp 27 b/w tables, 44 figures de Lourdes Machado-Taylor * 6. An Outsider in Academia; Kate White * PART III: THE NEXT Hardback £70.00 / $115.00 / CN$132.00 9781137351272 GENERATION * 7. Careers of Early and Mid-career Academics; Teresa Carvalho, Özlem Özkanlı, Canadian Rights ebooks available Heidi Prozesky and Helen Peterson * PART IV: EXPLORING GENERATIONAL CHANGE * 8. Continuity and Change in Academic Careers; Kate White and Barbara Bagilhole July 2013 UK July 2013 US 216pp Hardback £60.00 / $95.00 / CN$109.00 9781137269164 Canadian Rights ebooks available Materiality and Space Organizations, Artefacts and Practices

Edited by Francois-Xavier de Vaujany, University Paris-Dauphine, France, Nathalie Mitev, London School Leading Value Creation of Economics, UK Materiality and Space explores the importance and role Organizational Science, Bioinspiration, and the Cue See Model of space, its relation to material objects, and how they play out in work organizations. Matt Barney, Infosys, India Contents: Introduction: Space in Organizations and Leading Value Creation fills the void between specialist- Sociomateriality; Francois-Xavier de Vaujany and Nathalie Mitev devised solutions and practicing leaders as the first * PART I: MATERIALITY, SPACE AND PRACTICES: DEFINITIONS book to take organizational science and place it into AND DISCUSSIONS * 1. Living in the Material World; Andrew one coherent and useful model. Pickering * 2. Towards A Theory Of Affordance Ecologies; Aron Lindberg and Kalle Lyytinen * 3. Management Systems as Contents: Introduction * The ‘Big 3’ of Adult Development * 1. Organizational “Architextures”; Philippe Lorino * 4. Bachelard’s Mother Nature, Supermodel * 2. Business Models of Value Creation Elements and the Study of Materiality in Organizations; * 3. Interdisciplinary Value Creation Synthesized * 4. Overview Michèle Charbonneau * PART II: SPACE AND MATERIALITY IN of the Cue See Model * 5. Leadership and the Cue See Model * 6. EVERYDAY WORK AND CO-WORK PRACTICES * 5. The Role of Physical Space in Collaborative Applying the Cue See Model * 7. Macro-Parasites and Limitations of Workplaces Hosting Entrepreneurs: The Case of the Beehive in Paris; Julie Fabbri and Florence the Cue See Model * 8. Value Creation in Perspective * Postlude * Charue-Duboc * 6. Writing Spaces: Performativity in Media Work; Lotta Häkkinen and Nina Appendix 1: Bioinspired Parasite Details * Appendix 2: Introduction Kivinen * 7. When Urban Space Becomes Organizational Space: A Space-Based Coordination to Rasch Measurement * Appendix 3: First Test of the Cue See to Deal with Volatile and Recurring Problems of Urban Incivility; Nathalie Raulet-Croset * 8. Model * Appendix 4: Five Studies Applying the Cue See Model to Constraints and Opportunities: The Use of Space by Employees to Complete their E-Learning Standard Setting * Appendix 5: Hypotheses Summarized Program; Bhumika Gupta and Emmanuel Baudoin * PART III: SPACE, MATERIALITY AND December 2013 UK December 2013 US MANAGERIAL CONTROL * 9. Beyond Panoptic Enclosures?: On the Spatiotemporal Dimension 304pp 50 figures, 28 b/w tables, 27 illustrations of Organizational Control as Induced by Mobile Information Systems; Aurélie Leclercq- Hardback £31.50 / $50.00 / CN$57.50 9781137373717 Vandelannoitte * 10. To the Victors to the Spoils!: Distributed Agencies, Inhumanities and the Canadian Rights ebooks available Case of Comrade Duch of the Khmer Rouge; Stewart Clegg, Miguel Pina e Cunha and Armenio Rego * 11. Controlling Managers’ ‘Becoming’: The Practice of Identity Regulation; Stéphan Pezé * PART IV: SPACE, MATERIALITY AND INSTITUTIONAL DYNAMICS * 12. Mobile Lives and Materialities; John Urry * 13. Re-Defining Agency: Indeterminacy and the Role of Extra- Organizational Dynamics in Organizational Routines and Technologies; Aljona Zorina and David Avison * 14. Professional Identity [and] Technological Artifacts and Work Practices: The Case of the Train Driver Community of the NRC; Pierre Laniray * Conclusion: Back to Longue Duree, Materialism and Management Practices; Nathalie Mitev and Francois-Xavier de Vaujany * Epilogue: Performativity and the Becoming of Sociomaterial Assemblages; Lucas D. Introna Technology, Work and Globalization August 2013 UK August 2013 US 392pp 19 b/w tables, 15 figures Hardback £70.00 / $100.00 / CN$115.00 9781137304087 Canadian Rights ebooks available

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Decision-Making in an Organizational Context Risk Management, Security and Crime Beyond Economic Criteria Prevention Josep Maria Rosanas, IESE (Barcelona), Spain Illustrates how decision-making in organizations has to Preventing Corruption go beyond economic criteria and the individual level, due to the impossibility of making decisions that do Investigation, Enforcement and Governance not affect other human beings. The author reviews the conventional analyses of decision-making that do Graham Brooks, University of Wolverhampton, UK, not take into account how decisions affect others and David Walsh, University of Derby, UK, Chris Lewis, suggests an alternate model. University of Portsmouth, UK, Hakkyong Kim, Korean National Police University Contents: Introduction: Purpose and Structure of the Book "Preventing Corruption is a wide ranging and * PART I: PERSONAL DECISIONS WHERE OTHER PEOPLE ambitious book which offers a concise and articulate ARE FAR AWAY * 1. The Lotteries of Life: Decisions about an Uncertain Variable * 2. Complex Decisions: Quantitative insight into the world of corruption. The book draws Variables and Qualitative Variables * 3. Decisions, Results and upon a range of local and global sources to provide Consequences. Learning * PART II : PERSONAL DECISIONS a scholarly and accessible account which will prove WHERE OTHER PEOPLE ARE NEAR * 4. Interactions Affecting to be an excellent resource for students, researchers Two People * 5. Markets, Organizations and Personal Relationships * 6. Shareholders, and practitioners." - Philip Hodgson, Nottingham Stakeholders and Organizational Goals * 7. Decisions within Organizations * 8. Motives and Trent University, UK Unity of the Organization * 9. Effectiveness, Attractiveness and Unity * 10. Corporate Social Preventing Corruption reveals the extent, types, Responsibility and Conscious Capitalism investigation, enforcement and governance of May 2013 UK May 2013 US international corruption. Providing a unique 200pp 2 figures, 1 b/w table international coverage, it reveals the limits of current anti-corruption strategies Hardback £60.00 / $95.00 / CN$109.00 9780230297920 and explores the involvement of western democratic states in corruption. Canadian Rights ebooks available Contents: Introduction * Outline of book * 1. Defining corruption * 2. Measuring corruption * 3. Explaining corruption * 4. International compliance: The limitations to legislation * 5. Encouraging Exposure * 6. Threats, persuasion and sanctions as an aid to tackling corruption * 7. State capture, corruption and the use of force * 8. Private organisations as an extension of government power * 9. Is all corruption bad? Understanding individual and organisational vested self-interest * Final reflections * Final thoughts: The Prevention of Corruption Marginal Organizations Crime Prevention and Security Management Analyzing Organizations at the Edge of Society's Mainstream November 2013 UK november 2013 US 232pp 1 b/w table Dennis W. Tafoya, CompCite, Inc., USA Hardback £65.00 / $95.00 / CN$121.00 9781137023858 Canadian Rights ebooks available In Marginal Organizations, Tafoya focuses on organizations often described as part of an informal economy, informal sector, underground economy, or unofficial economy. Contents: 1. Introduction to the Concept of the Marginal Organization * 2. Profiling the Marginal Organization: A Framework for Operational Analysis * 3. The Emergence of Financial Crime and Knowledge Workers Marginal Organizations in a Mainstream Society: Translating Influence into Strategy in an Effort to Drive the Marginal An Empirical Study of Defense Lawyers and White-Collar Organization’s Success * 4. The Emergence of Marginals in Criminals the Active Context of Mainstream Society * 5. Analyzing the Marginal’s Persona: Existence as a Marginal Organization and Petter Gottschalk, Norwegian School of Management the Marginal’s Impact on the Mainstream * 6. For Marginal Organizations Within a World of Mixed Certainty, Surviving May Financial Crime and Knowledge Workers examines the be Just Enough * 7. Mapping the Decline and Loss of Organizational Influence in the Marginal role of lawyers in court cases involving white-collar Economy: A Case Study * 8. Conclusions: Strategies for the Management of a Society’s Marginal crimes, revealing fresh insights into the relationship Organizations between a lawyer's stature and a case's potential verdict. March 2014 UK March 2014 US 272pp 12 illus Contents: Introduction * 1. White-Collar Criminals and Crime Hardback £70.00 / $110.00 / CN$127.00 9781137379467 * 2. White-Collar Crime Defense Lawyers * 3. White-Collar Canadian Rights Crime Defense Strategies * 4. Lawyers as Knowledge Workers * 5. Theoretical Perspectives on Defense Lawyers * 6. Empirical Study of White-Collar Lawyers * 7. Law Firms as Knowledge Organizations * 8. Knowledge Management in Law Firms * 9. Prosecution in Court * Conclusion

February 2014 UK February 2014 US 200pp 16 figures, 18 b/w tables Hardback £65.00 / $100.00 / CN$115.00 9781137389114 Canadian Rights

62 risk management, security and crime

The Ethics of Risk Managing Towards Supply Chain Maturity Ethical Analysis in an Uncertain World Business Process Outsourcing and Offshoring

Sven Ove Hansson, Royal Institute of Technology, Edited by Maciej Szymczak, Poznań University of Sweden Economics (PUE), Poznań, Poland When is it morally acceptable to expose others This text takes a view of the crucial issues involved in to risk? Most moral philosophers have had very supply chain management. The discussion introduces little to say in answer to that question, but here is the concept of risk, information and social capital a moral philosopher who puts it at the centre of his management that will ensure supply chain excellence investigations. and maturity according to the Poirier's model. Contents: Preface * Introduction * PART I: WHY RISK IS A Contents: List of Tables * List of Figures * Table of Contents * PROBLEM FOR ETHICS * 1. The Uncertainties We Face * 2. Introduction; Maciej Szymczak * 1. Supply Chain Management; Difficulties for Moral Theories * 3. Back to Basics * PART II: Maciej Szymczak, Mariusz Szuster, Grażyna Wieteska and MAKING PRUDENT RISK DECISIONS * 4. Reflecting on the Anna Baraniecka * 2. Directions of Supply Chain Development; Future * 5. Thinking in Uncertain Terms * PART III: SOLVING Anna Baraniecka * 3. Supply Chain Risk; Grażyna Wieteska * 4. CONFLICTS OF RISK * 6. Fair Exchanges of Risk * 7. Moral Outsourcing and Offshoring as Factors Increasing Risk in Supply Excuses Under Scrutiny * References * Index Chains; Mariusz Szuster * 5. Supply Chain Risk Management; Grażyna Wieteska * 6. Information Management in the Supply September 2013 UK september 2013 US Chain; Maciej Szymczak * 7. Social Capital Management in the Supply Chain; Anna Baraniecka * 184pp 3 figures Summary * List of Tables * List of Figures Hardback £55.00 / $85.00 / CN$98.00 9781137333643 Canadian Rights ebooks available October 2013 UK October 2013 US 248pp Hardback £70.00 / $105.00 / CN$121.00 9781137359650 Canadian Rights

Close Calls Managing Risk and Resilience in Airline Flight Safety Policing Transnational Organized Crime Carl Macrae, London School of Economics, UK "Close Calls is an extremely important book because and Corruption it grounds the elusive concepts of reliability, Exploring the Role of Communication Interception Technology resilience, risk, and sensemaking in the detailed specific practices of airline flight safety investigators. Mitchell Congram, Peter Bell, Mark Lauchs, all at This may sound like an exotic population to study, Queensland University, Australia but it is the brilliance of this volume to go deep into the interpretive work of people who make a living Examining the role of communication interception doing what you and I try to do everyday - make technology (CIT) in the investigation of transnational sense of ambiguous and unexpected events. Macrae organised crime, the authors demonstrate that a has made the invisible visible and in doing so, has proactive intelligence-led policing framework and a created a beautifully written book that is required re-evaluation of the constraints of CIT are required to reading for any gathering of people who want to combat the international issue of corruption. learn more about the specifics of risk, safety, inquiry, Contents: 1. Introduction * 2. Transnational Organized Crime * and performance improvement. " - Karl E. Weick, 3. Corruption * 4. Policing Methodologies * 5. Anti-Corruption University of Michigan, USA and Managing the Unexpected Models * 6. Communication Interception Technology * 7. “This book offers one of the best discussions of the nature of organisational Directions in Intelligence and Investigations * 8. Integrating safety I have ever read. I confidently predict that it will have a major impact Communication Interception Technology within Investigations upon the way safety professionals and academics think and do research.” * 9. Conclusion - James Reason, University of Manchester, UK and Managing the Risks of Organisational Accidents and The Human Contribution Drawing on extensive and detailed fieldwork within airlines—an industry that Crime Prevention and Security Management pioneered near-miss analysis— this book develops a clear set of practical implications and theoretical propositions regarding how all organizations can November 2013 UK november 2013 US 128pp 8 figures learn from 'near-miss' events and better manage risk and resilience. Hardback £45.00 / $67.50 / CN$75.00 9781137333780 Contents: 1. Searching for Risk and Resilience * 2. Airlines, Incidents and Investigators * 3. Canadian Rights ebooks available Understanding and Interpreting Safety * 4. Analysing and Assessing Risk * 5. Overseeing and Monitoring Safety * 6. Identifying and Constructing Risks * 7. Improving and Evaluating Safety * 8. Organising Resilience December 2013 UK December 2013 US 248pp 1 figure, 1 diagram Hardback £65.00 / $115.00 / CN$132.00 9780230220843 Canadian Rights ebooks available

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Understanding and Preventing Corruption Strategy Adam Graycar, Australian National University, Tim Prenzler, Griffith University, Australia A Woman’s Framework for a Successful Career Graycar and Prenzler present a readily accessible guide to the issues of public and private sector corruption, and Life outlining the nature and dimensions of corruption problems in a variety of settings across the world, James Hamerstone, Gettysburg College, USA, Lindsay and providing a set of practical strategies to prevent Musser Hough, Deloitte Consultancy, USA corruption that also facilitate economic growth and A Woman's Framework for a Successful Career and Life development. is a comprehensive resource for women trying to figure Contents: Part I: CORRUPTION IS COMPLEX * 1. Describing out how to navigate a career and balance that with the Corruption * 2. Understanding Corruption * 3. Measuring rest of their life. Corruption * Part II: DESIGNING COUNTER-MEASURES * 4. Contents: 1. Introduction * 2. Build your...Board * 3. Build The Architecture of Corruption Control * 5. Applying Crime your...Brand * 4. Build your...Communication Skills * 5. Build Prevention and Regulatory Theory to Corruption * Part III: your...Negotiation Skills * 6. Consider...Ambition * 7. Consider... COMBATING AND REDUCING CORRUPTION * 6. Preventing Leadership * 8. Consider...Work-Life Fit * 9. Consider...Career Corruption in Criminal Justice * 7. Preventing Corruption in Public Sector Procurement * 8. Path Navigation * 10. Consider...Working Globally * 11. Bringing Preventing Corruption in Public Health * 9. Designing out Corruption in Urban Planning it All Together

Crime Prevention and Security Management July 2013 UK July 2013 US 224pp 16 b/w tables, 25 b/w illustrations November 2013 UK november 2013 US Hardback £70.00 / $110.00 / CN$127.00 9781137293183 144pp 3 figures, 9 b/w tables Paperback £20.00 / $30.00 / CN$34.50 9781137293190 Hardback £37.50 / $57.00 / CN$65.50 9781137335081 Canadian Rights ebooks available Canadian Rights ebooks available

The Influence Agenda A Systematic Approach to Aligning Stakeholders in Times of Change

Mike Clayton, author and management trainer, UK The Influence Agenda sets out a systematic way to understand who you need to influence, how to evaluate the priority you give to each person, what tactics will work the best, and how to plan and execute your campaign. It provides powerful tools and processes which use the psychology of influence and grounds them in experience of managing projects and change. Contents: 1. The Process is Trivial: The Implementation is Not * 2. Who are your Stakeholders? * 3. More than Just Power: Analysing your Stakeholders * 4. What are you Doing? Crafting your Message * 5. Gentle Persuasion: Soft Power * 6. Hidden Persuasion: Behavioural Economics * 7. A Dozen Reasons why you’re Wrong: Handling Resistance * 8. Your Influence Agenda: Campaign Planning * 9. Making it Work: Campaign Management * 10. Closing Words April 2014 UK May 2014 US 296pp 60 figures, 8 b/w tables, 15 tables Hardback £19.99 / $30.00 / CN$34.50 9781137355843 Canadian Rights ebooks available

64 strategy

Rethinking the Market Economy Social Media and Strategic Communications Jean-Jacques Lambin, Universita degli studi di Milano-Bicocca, Italy and Universite Edited by Hana S. Noor Al-Deen, University of North Catholique de Louvain, Louvain-la-Neuve, Belgium Carolina Wilmington, USA, John Allen Hendricks, Stephen F. Austin State University, USA Rethinking the Market Economy explores the changing socio-economic and technological landscape of the twenty-first century and what it means. It adopts Social Media and Strategic Communications provides an industrial economic approach, whilst proposing a road map leading to the truly comprehensive and original scholarly research adoption of a 'societal market economy' model as an appealing and politically that exhibits the strategic implementation of social acceptable third-way between capitalism and socialism. media in both advertising and public relations. Contents: 1. The Market Economy System in Question * 2. A Stabilized and Regulated Financial Contents: PART I: SOCIAL MEDIA AND ADVERTISING * PART Market * 3. A Sustainable Economy * 4. A Green Economy * 5. An Innovative Economy * 6. A II: SOCIAL MEDIA AND PUBLIC RELATIONS * PART III: SOCIAL Global and Local Economy * 7. A Knowledge-based Economy * 8. A Digital and Networking MEDIA AND LEGAL/ETHICAL CONSIDERATIONS Economy * 9. A Distributed and Collaborative Economy * 10. A Social Economy * 11. A Humanistic Market Economy * 12. Happiness and Well-being * 13. A State-led Economy * 14. Toward a Societal Market Economy March 2014 UK March 2014 US May 2013 UK June 2013 US 304pp 22 b/w tables, 4 figures 264pp 28 figures Hardback £70.00 / $115.00 / CN$132.00 9781137392893 Hardback £55.00 / $85.00 / CN$98.00 9781137287045 Canadian Rights ebooks available Canadian Rights ebooks available

Making the Compelling Business Case Negotiating Life Decision-Making Techniques for Successful Business Growth Secrets for Everyday Diplomacy and Deal Making Wolfgang Messner, Cap Gemini, India 'A useful, pragmatic, how-to-do-it book. The value Jeswald W. Salacuse, Fletcher School of Law and proposition of a corporate investment has always Diplomacy, Tufts University, USA been about reducing costs or increasing revenue. ''Life is negotiation and we can all learn to do it Messner shows companies how to ensure that better.' Salacuse is a leading scholar and teacher projects are really doing that. It is this process in the field of negotiation. This book is the latest in of leveraging project expenditure which makes his series of invaluable, highly readable volumes on organisations successful.'-Heinz-Paul Bonn, the subject, one which offers unique insight into the BITKOM, Germany application of negotiating skills to our relationships 'Leaders thrive on results. This excellent book should with family members, working colleagues and be of great interest to all executives who need to have friends." - Stephen Bosworth, former US ambassador continued success with their investment decisions. to South Korea, the Philippines, and Tunisia; and The approach described not only aligns organizations Tufts University, USA to take the right decisions, but to sustain delivered "This book is a genuine breakthrough in explaining benefits over time.'-Dr Baru Rao, Capgemini, USA the high, fine art of negotiations, the heart of business, government, life, et al. Salacuse offers Providing the necessary background information and hands-on tools to build practical and easily usable rules in clear-cut language on how to make strategy compelling business cases, this book will increase the reader's capability to and carry out your daily and life deeds." - Leslie H. Gelb, former New York Times champion new business development ideas, take them to senior management, correspondent and president emeritus of the Council on Foreign Relations and facilitate the decision process by understanding the key theories and practices of finance and corporate investments. Arguing that life is really a series of negotiations, deal making, and diplomacy, Salacuse gives readers the tools to make the most of any situation. Contents: Preface * 1. Deciding on Corporate Investments * 2. Key Financial Concepts * 3. Fundamentals I: Costs * 4. Fundamentals II: Benefits * 5. Making Investment Decisions with Contents: 1. Negotiated Lives * 2. Strategies for Conflict * 3. To Negotiate or Not? * 4. The NPV * 6. Factoring Risk and Uncertainty * 7. Factoring Strategic Flexibility * 8. Business Case Power Problem * 5. Negotiation Goals: Transactions and Relationships * 6. Real Leaders Presentation * 9. Business Case as Controlling Framework * 10. Influencing Decisions in Sales Negotiate * 7. Negotiating with Governments * 8. Negotiating for Other People * 9. International and Cross Cultural Negotiations * 10. The Power of Preparation * 11. Your Place November 2013 UK December 2013 US or Mine? Deciding Where to Negotiate * 12. Opening Moves * 13. Getting By With a Little Help 464pp from Your Friends * 14. Finding the Right Voice: Effective Communication at the Table * 15. The Hardback £24.99 / $40.00 / CN$46.00 9781137340566 Endgame: Closing the Deal * 16. Implementing Deals * 17. On Second Thought: Redoing the Canadian Rights ebooks available Deal December 2013 UK December 2013 US 244pp Hardback £60.00 / $95.00 / CN$109.00 9781137034762 Paperback £22.00 / $35.00 / CN$40.00 9781137391018 Canadian Rights ebooks available

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Sustainable Innovation Strategy The Passion and Discipline of Strategy Creating Value in a World of Finite Resources Krzysztof Obloj, University of Warsaw and Kozminski University, Poland Christophe Sempels, Jonas Hoffmann, both at SKEMA Business School, France Utilises the experiences of the best companies and leaders in emerging and mature markets to highlight Examining the links between sustainable development, the necessary linkage of passion and discipline in innovation strategy and the business model, this an effective strategy process. Passion motivates thought-provoking and timely book uses insightful and maintains a manager's focus, whilst discipline is case studies from mature and developing markets to necessary to make passion productive and effective. demonstrate how sustainability needs to be at the core of every organization's strategy and innovation. Contents: 1. What is Strategy Anyway? * 2. Passion and Strategic Choices * 3. Discipline of Strategy Execution: Sense Making and Contents: Introduction * 1. Tackling Sustainable Development Territory * 4. Discipline of Strategy Execution: Goals and Business at the Corporate Strategic Level to Create Value * 2. The Business Model * 5. The Effect of Passion and Discipline - Competitive Model, a Powerful Tool to Drive a Strategic Shift * 3. Eco-efficiency Advantage * 6. What Makes a Good Strategy? * 7. Company and Eco-design, a First Step Towards Sustainable Performance Adrift - Inertia, Organizational Games and Unsure Leaders * 4. Circular Economy: Transforming a ‘waste’ into a Productive Resource * 5. From Products to Use-oriented Services * 6. From August 2013 UK August 2013 US Product to Result Based Integrated Solutions * Conclusion 200pp 8 figures Hardback £65.00 / $95.00 / CN$109.00 9781137334930 October 2013 UK November 2013 US Canadian Rights ebooks available 272pp 13 figures, 1 b/w table Hardback £29.99 / $45.00 / CN$52.00 9781137352606 Canadian Rights ebooks available

Entrepreneurship and Innovation During Austerity Risk-Based Performance Management Surviving Beyond the Great Recession Integrating Strategy and Risk Management Ian Chaston, Centrum Catolica, Peru and Moustraining Andrew Smart, Manigent, UK, James Creelman, UK Ltd, UK 'This is the best handbook I have read on Risk Based Uses research and real world case materials to examine Performance Management… It equips the manager how market performance can be sustained, even with the knowledge, tools and road maps to during a period of austerity, by the implementation successfully develop and implement RBPM in their of innovation-based growth opportunities and the organization'−Kieran Rigby, GAB Robins Group, UK exploitation of technology. 'Grounded in compelling research and rich practical Contents: 1. The New Austerity * 2. Customer Values * 3. experience, readers and their organizations will gain Revisiting Management Philosophies * 4. Assessing Futures greatly from their insights.'−Brian Brodie, former * 5. Tomorrow’s Markets * 6. Tomorrow’s Competences * 7. CEO, Homeloan Management Limited, UK Leadership, Vision and Strategy * 8. Innovation Strategies * 9. Pulling together into a single framework the two Technology Strategies * 10. Strategy Implementation * 11. The separate disciplines of strategy management and risk Service Sector * 12. The B2B Sector * 13. Small Firms * 14. The management, this book provides a practical guide Public Sector * 15. Leaner Futures for organizations to shape and execute sustainable July 2013 UK July 2013 US strategies with full understanding of how much risk they are willing to accept in 280pp 15 figures pursuit of strategic goals. Hardback £65.00 / $100.00 / CN$115.00 9781137324429 Canadian Rights ebooks available Contents: Table of Figures * Living in Turbulent Times: the Need for Risk-based Performance Management * Risk-Based Performance Management, an Explanation of this New Strategic Paradigm * Risk-Based Performance Management, a Roadmap for Delivering this New Strategic Paradigm * Clarify Strategy * Operationalize Change * Embed the Change (formerly known as ‘Monitor and Analyse Results’) * Model Future Uncertain * Ensuring a Risk-based Performance Culture * The Crucial Role of Technology * Conclusion and Call to Action October 2013 UK November 2013 US 324pp 83 figures, 6 b/w tables Hardback £26.00 / $40.00 / CN$46.00 9780230301320 Canadian Rights ebooks available

66 tourism

Business Strategies for a Messy World Tourism Tools for Systemic Problem-Solving

Vincent Barabba, Market Insight Corporation, USA, Ian International Volunteer Tourism I. Mitroff, University of Southern California, USA Critical Reflections on Good Works in Central America Using current business examples and academic research, Tools for Systematic Problem-Solving Edited by Katherine Borland, Ohio State University, educates managers and executives on how to USA, Abigail E. Adams, Central Connecticut State systematically examine key assumptions to ensure University, USA survival and success for their organizations. Designed to promote reflection and 'better practices' Contents: 1. Chaparral Steel - A Model Systems Design * 2. among the prospective volunteers and organizers Critical Arguments - TAS, The Toulmin Argumentation Schema of travel-for-service experiences, International * 3. Assumptions - Strategic Assumption Surfacing and Testing Volunteer Tourism provides narratives on short-term (SAST) * 4. A Critical Application - The U.S. Census Bureau * 5. international volunteering in Central America written Complex Messy Systems * 6. Synthesis - Putting It All Together * by North American organizers, student participants and Appendix: The 2005 Census Privacy SAST Central American partners. Contents: Acknowledgement * 1. Introduction; Abigail E. Adams and Katherine Borland * 2. A Brief Social History of Humanitarian Engagement; Katherine Borland * 3. Priest in the November 2013 UK november 2013 US Revolution; Fernando Cardenal, translated by Abigail E. Adams * 96pp 3 figures, 3 b/w tables El Salvador * 4. Reciprocity and the Fabric of Solidarity: Central Hardback £45.00 / $67.50 / CN$78.00 9781137396303 Americans, Refugees, and Delegations in the 1980s; William Westerman * 5. Untellable Stories Canadian Rights ebooks available and the Limits of Solidarity in a Sister Community Relationship; Ellen Moodie * 6. Who is a Global Citizen: Manifestations of Theory in Practice; Katherine Daly * Nicaragua * 7. What We Are About to Do Is Highly Problematic: The Unpaved Road From Service Trips to Educational Delegations; Irene King * 8. From Skeptic to Convert, from (short-term) Service to (long-term) Witness: Towards Pedagogies of Witnessing on International Service Trips; Eric Martin Usner * 9. The Learning of International Service Learning: Student Reflections Several Years Out; Alycia Buenger, Meghan Hensley, Nicole Klimas, and Liza Marks * Honduras * 10. In Search of Follow us on Sustainable Community Development through Practice: A Sustainable Potable Water Project in Colinas de Suiza, Honduras; David R. Muñoz * 11. International Students and Volunteers Amidst Rising Violence: the Challenges from Honduras; Katherine Borland interviews Jeff Boyer * Limiting Structures * 12. The Pilgrimage Transformed: How to ‘Break the Bracket’ of U.S. Volunteer Tourism in Central America; Abigail E. Adams * 13. International Service Learning: Follow Palgrave Macmillan on Fostering International Cooperation/Avoiding International Dominance; Steven G. Jones * 15. @PalgraveBiz Conclusion; Katherine Borland and Abigail Adams * Bibliography Facebook®. ‘Like’ our Facebook® page to get the latest news, for the latest news, events December 2013 UK December 2013 US reviews and event invites. and competitions 236pp 1 b/w table Hardback £69.00 / $110.00 / CN$127.00 9781137369338 Canadian Rights ebooks available www.facebook.com/PalgraveMacmillan www.twitter.com/PalgraveBiz

Ecotourism and Cultural Production An Anthropology of Indigenous Spaces in Ecuador

Veronica Davidov, Monmouth University, USA "An outstanding contribution to the study of ecotourism that goes beyond utopian promises and dystopic realities to reveal what is at stake locally and transnationally." - Barbara Kirshenblatt- Gimblett, Destination Culture: Tourism, Museums, and Heritage Ecotourism is a unique facet of globalization, promising the possibility of reconciling the juggernaut of development with ecological/cultural conservation. Davidov offers a comparative analysis of the issue using a case study of indigenous Kichwa people of Ecuador and their interactions with globalization and transnational systems. November 2013 UK november 2013 US 288pp 6 b/w illustrations Hardback £60.00 / $95.00 / CN$109.00 9781137355379 Canadian Rights ebooks available

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