1st edition October 2016 PORTFOLIO CartONG Mapping and information management for humanitarians Editorial SUMMARY

Editorial CartONG 5 This portfolio is addressed to our current NGO and Who we are 6 Volunteers and staff, our modus operandi 7 International Organisation partners (or any new partner wanting Our Values 8 to work with us) to give an overview of all the types of projects Location 9 that we manage on a day-to-day basis and the diversity of skills INFORMATION MANAGEMENT 11 that we have on the team. We hope you find it an interesting Information Management Strategy 12 read. Database & Analysis 13 Dashboard & Data Visualization 14 We are also full of ideas of projects that we could GIS & MAPPING 17 develop in the years to come on new Information Management Mapping 18 technologies and methodologies that are emerging and that Map Portals 20 are changing the humanitarian field to an extent that would not Webmapping 21 UAV/Remote sensing 22 have seemed possible just a couple of years ago- don’t hesitate to get in contact with anybody from the team if you would like MOBILE DATA COLLECTION 25 to know more ! MDC Tool Implementation 26 Mobile Mapping 28 SMS 29

Charlotte Pierrat, CAPACITY BUILDING 31 President of CartONG Training in class & on the job 32 Remote Support 34 Community building 35 Best Practices 36

Current Partners

3 “ What [we] like with CartONG, it’s that there is a double skillset: a very strong technical skillset, but also a knowledge of the humanitarian sector

” CartONG René Saameli GIS Coordinator

4 5 Who we are CartONG

CartONG, a French NGO, was set up in 2006 by a group of cartographers who wanted to improve the way aid agencies were using mapping and geographic information systems (GIS). It has since expanded and now delivers a wide portfolio of services in the various dimensions of information management to many different aid organizations. Our team offers expertise, training, strategic advice and secondments, both at headquarters and in the field.

We monitor innovations to enable our partners to find out what works best for them, and contribute, when possible, to the development of new tools and the definition of best practice. Our experts and volunteers work on different aspects of humanitarian action and development: for example, refugees, logistics, health, natural disasters and the environment. Volunteers and staff, our modus We promote GIS and information management as cross-cutting tools that can be used by various sectors (for example, needs assessments, project planning, monitoring operandi and evaluation), but also foster a collaborative and innovative spirit within our partner organizations and the communities we support.

CartONG has a team of some 15 staff and a pool of around 50 volunteers. Our team of permanent staff enables us to develop large-scale projects, including in emergencies, for the major aid actors (see ‘Current Partners’). Our volunteers provide us with the flexibility to develop pilot projects and support local and grass-roots organizations, even You can find more information on our website on our partner pages and news articles. when no – or a very limited – budget is available. http://www.cartong.org/ Both staff and volunteers share the infrastructure, tools and learning of CartONG, and we try to treat every request we receive with equal importance applying the same quality standards, whether it be from a major UN agency or from a small local NGO.

6 7 Our work ethic means we always go the extra mile for our partners. Our top priority is always to meet their needs and help them fulfil their mission. Our Values Working with local communities and focusing on the capacity of local staff iskey to us, since it is a prerequisite for developing projects that are sustainable and meet the needs of the people we are serving. We are also strong advocates of information CartONG sharing, open data and pooling resources to improve the overall efficiency and reach of humanitarian and development ecosystems.

Location

CartONG is based in Chambéry, in the French Alps, but our staff and volunteers are based at several locations in France and abroad, and work all around the world.

Geography cannot save lives directly, but, as you’ll see in this portfolio, it can have a tremendous impact when put in the right hands.

CartONG’s main aim is therefore to support organizations and people who are saving lives, improving livelihoods and protecting the environment around the world so that they can do it better and on a greater scale.

We believe this can only be achieved by enabling these organizations and people, with capacity building and strategic advice, taking into account the specific nature of each structure and context.

8 9 “ Now thanks to CartONG I can manage my 200 000 beneficiaries without double counting & I’m actually looking forward to writing my post distribution monitoring report for once !

” INFORMATION Carolyn Meyer Responsable de l’Information Programme MANAGEMENT Solidarités International in Central African Republic Your organization collects data every time a team goes to the field? Would you like to visualize February 2016 your NGO’s core information on a map in order to get a better sense of where the needs are and, therefore, to plan your activities accordingly? Do you want to implement a new activity but only have the name of the village and are unsure where that village is?

10 11 • Data structured to make analysis easy • System chosen based on your needs Information Management Strategy Database & Analysis • Being helped by experts in low-skill contexts INFORMATION MANAGEMENT

Information management Most users are unfamiliar with advanced database structures and CartONG includes many aspects linked can assist in setting up the tools to make it easy for users to retrieve the to data and information, from necessary information. collection to compilation, modification and maintenance, Sometimes this will result in setting up queries to be run at specified as well as analysis, visualization intervals to monitor established indicators, sometimes a more flexible yet user- and the dissemination of data friendly method needs to be established in the form of a dashboard to enable a transformed into valuable sector specialist to turn data into information. information.

Ex: CartONG can help you establish this strategy by looking at your requirements and the full data chain. A GIS strategy is an IM strategy focusing on data with a spatial connotation. CartONG has drawn up and helped implement a three year strategy for the development of GIS within MSF. This work was done following an assessment of existing internal capacity

• Shaping the future of IM in your NGO Ex: GeoKM is a tool CartONG developed for knowledge management and the monitoring • Prioritising your needs and actions of activities. Together with the operation, CartONG defined which indicators they wanted to collect and visualize in a dashboard and from the user requirements, defined the database architecture. 12 13 • User friendly tools for analysis Dashboard & • Sharing your data seamlessly • Analysis only one click away Data Visualization INFORMATION MANAGEMENT

CartONG can develop dashboards for partners to analyse and share data and information seamlessly. The associated dataViz can include tables, maps, graphs, timelines and charts.

(We are developping using the most recent web-technology available: Leaflet, Power BI, OpenLayers3, Javascript, D3/DC.js and using different API to get data. Available online and offline.)

Ex: Currently our partner is running projects in Swaziland and offers Mobile and Home- based HIV Counselling and Testing (HTC). Community based HIV testing strategies can increase uptake of testing and promote early access to care. The aim is to map out where community HTC services have been performed per district to know exactly where testing activities have taken place in order to target different communities and different homesteads in the future, thus ensuring that HTC services are offered to all.

The datavis we developed here displays the number of tests performed at each location disaggregated by age group and type of intervention. The population density data is overlayed with the information collected and all health facilities are indicated in the map.

14 15 “ That map translated the scientific into the operational.

” GIS & MAPPING

MSF field staff Your organization collects data every time a team goes to the field, but is this data fully 2015 utilized, or is it lost within a PDF document? Would you like to visualize your NGO’s core information on a map in order to get a better sense of where the needs are and, therefore, to plan your activities accordingly? Do you want to implement a new activity but only have the name of the village and are unsure where that village is?

16 17 Nepal - MSF OCP estimated flight time to villages from Mangaltar village Thangurmu 4000

28°25'0"N 4000 Bangsing

CHUNCHET 5000 4000 Eklebote Sarsim

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This map is for information purposes only and has no political significance. The boundaries and names shown and the designations used on this map do not imply official endorsement or acceptance by MSF. • Augmenting your institutional memory • Let the user choose what to show and/or hide Map Portals • Keeping all existing GIS products in one place Webmapping on the map

• Have a unique entry point for GIS requests • Easily follow a situation over time GIS &MAPPING

As part of a wider partnership, CartONG can support the implementation Dynamic maps can be viewed either through a web page or locally on a of map and data repositories. A library of maps can prove very useful for an computer (offline). They allow users to view and explore live data, and display organization, providing quick access to all GIS material of relevance to the staff. changes over a specific timeline, and can also show (or hide) a given number of variables. They are useful for situations that need to be monitored over time, such as an epidemic, for example, by displaying the number of cases per week in a particular region.

CartONG is implementing a map portal for UNHCR. This portal is a repository of all pdf Webmap designed to follow an epidemic through time. Number of cases are gathered per maps produced by UNHCR. http://maps.unhcr.org/ week and administrative level 20 21 • Get an overview of a situation from a bird’s eye UAV/Remote sensing • Get a precise DEM (Digital Elevation Model) of a zone to monitor changes GIS &MAPPING

CartONG can also provide support throughout the whole drone imagery process, from CartONG can support its partners in selecting the right technology for their thinking through a mission to carrying it out. We can also post-process the data so it is needs thanks to their extensive experience with both satellite imagery and UAV already in a usable format when it is delivered. data processing.

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options in order to best satisfy the requirements. NIGERIA

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22 This map is for information purposes only and has no political significance. The boundaries and names shown and the designations used on this map do not imply official endorsement or acceptance by MSF. 23 “ The collaboration with CartONG on rolling out the MDC strategy in standardised expanded nutrition surveys (SENS) has been crucial in bringing this project to fruition. Advances in the experience of using MDC and in the possibilities that the software offers mean that countries are becoming more and more autonomous. MOBILE DATA COLLECTION ”

Caroline Wilkinson Do you sometimes wish you had a better understanding of context in order to respond in a relevant and proportionate manner to your NGO’s needs? Do you find it hard to decide which Senior Nutrition Officer areas and which beneficiaries need your help the most, or to ensure that your help is effective in the long run? You are aware that there are loads of new tools out there you could use to UNHCR HQ Geneva. May 2016. collect data, but do you know which ones to use and how?

24 25 MDC Tool Implementation • Extended experience with

numerous partners MOBILE DATA COLLECTION • Knowledge of the humanitarian CartONG was one of the first organizations to implement mobile data context and constraints in MDC collection tools in the humanitarian sector. We help partners choose the tool that best suits their needs and constraints (for example, processes in place, financial, human, technical and time concerns) based on our experience, technological watch and benchmarking, and then implement it with the field teams. Ex 2 : We have set up a mobile data We implement mobile collection tool used by ACF South Sudan modules on food and their governmental partners to security, health, WASH support, identify and follow up on water and mosquito nets, points in the Northern Bahr el Ghazal State but also Knowledge, using the Akvo Flow solution (5 weeks). Attitudes, Practises surveys

Ex 3 : We have done different field missions with Terre des hommes in Burkina to set up a recurrent survey on nutrition in the Tougan area using an offline system (2 week deployments for the first implementations in 2013, followed by capacity building deployments since to help Tdh staff and set up a system autonomously) using ODK Collect and Aggregate offline.

Ex 1: As technical partner of the UNHCR Public Health Section since 2010, we have done Ex 4 : We have set up different modules for the Monitoring and Evaluation of 60 projects tens of missions to the field to help set up the system when it is a country operation’s first financed by UNICEF in Central African Republic using Kobo and ODK Collect (comprising time, maintaining the mobile modules deployed and all the associated documentation. the encoding of 5 modules, the training and piloting in the field for 2 weeks and the More information at: http://sens.unhcr.org/ setting up of an adequate analysis tool). 26 27 Mobile Mapping MOBILE DATA COLLECTION

Mobile mapping is useful for the collecting and/or monitoring of spatial information, such as camp infrastructure. CartONG can help set up the necessary tools and methodologies.

CartONG implements camp mapping together with UNHCR FICCS unit. Deploying user-friendly smartphone applications for data collection and maintenance and storage of all collected information online.

Results are available in versatile web maps accessible to all actors in need of it. Already • Connecting different covered camps are accessible in the webmap solutions and customizing section of the map portal. http://maps.unhcr. them as needed org/apps/campmapping/index.html SMS

• Offline data collection for For many remote areas with low bandwidth connectivity, communicating and sending information takes place through SMS. The choice of system, provider infrastructure and tools often depends on the availability of those services on the ground. • Local actors maintaining the map • Storing camp infrastructure data in We have implemented several projects using FrontlineSMS and Ushahidi, but, through one place only our benchmarking, we are also familiar with and have tested other systems that allow SMS communication. Some work as a standalone solution, while others are primarily MDC systems, which allow the collected data to be sent via SMS.

28 29 “ Actually these tools are revolutionary for project monitoring, it opens a world of opportunities !

” CAPACITY BUILDING

Bioforce students Discovering mobile data collection with ODK Do you want to start using MDC or GIS, but your team has never heard of either and you would therefore need training, guiding and support? Do you need help learning how to handle your geographic data? Do you want to improve the day-to-day efficiency of your teams with better data? Would you like to develop a new IM strategy, and are wondering what skills and processes you’ll need?

30 31 • Taking into account the targeted audience and training aims, with introductory as Training in class & on the job Ex 3: We do numerous short trainings every well as advanced courses. year for humanitarian partners to help them • Ability to adapt to the project context master tools in a few days, for example : with a training fitted like a glove. CAPACITY BUILDING

CartONG offers in-class and on-the-job trainings based on the kindof - Handicap International 1 week training on QGIS in Beirut capacity building or capacity enhancement required and the target audience. - IPIS 1 week training in Bruxels on ArcGIS server We offer introductory as well as advanced courses in GIS, MDC and information - Terre des Hommes 2 week training on setting up Mobile Data Collection from A to Z and management, that can be held at headquarters or in the field, set up internally GIS in Conakry for all West African delegations’ Monitoring & Evaluation staff within the organization or through humanitarian training institutes such as - MSF 1 week GIS officer training in Kampala Bioforce. The on-the-job support aims at helping your teams evolve towards - UNHCR 1 day training on Adapting an XLS form to a local context better practises through more adequate processes and tools. - Solidarités International 1 day awareness raising on MDC for all project coordinators. See our specific training offer at www.cartong.org/capacity-building or ask us for a printed version at [email protected]

Ex 1: Since 2012 we have administered short 1 to 3 day training events every year on mobile data collection and GIS in the Logistics, WASH and general project coordinator courses of the French humanitarian Bioforce school in Lyon. Additional longer training events will start in their West African base in 2017.

Ex 2: In Central African Republic we have helped Solidarités International to choose and train staff on information management and mobile data collection implementation (for the follow-up of 200 000 beneficiaries) as well as to adapt the monitoring and evaluation processes to best fit the need and local context.

32 33 • Sustainable capacity building • Horizontal rather than vertical Remote Support Community building support CAPACITY BUILDING

As it is often not necessary to go to the field to help implement projects, Long-term capacity building often rhymes with community building – be it CartONG provides a lot of remote support that can take various forms. a community of practitioners internal to an NGO, or local technical communities. For example, it can involve answering technical questions, encoding In many cases, having access to quality data or staff during an emergency mobile surveys (when field staff are well drilled in the use of mobile tools and depends on the skills available in the field. Training local communities, therefore, do not need field support), setting up analysis dashboards, writing tutorials or is like preparing an improved future humanitarian response, in addition to setting up a hotline. contributing to local development. CartONG can help partners through the process of building sustainable communities.

• Responsiveness of the team Ex 1: CartONG sent a • Support based on knowledge of volunteer to Madagascar in the field 2015 to foster the creation of a local OpenStreetMap community. Following two in-depth trainings with Ex 1: CartONG has been supporting local students & volunteers Solidarités International field staff since organized with partner 2015 with (amongst other things, such as Agence Universitaire de la trainings and in-country implementation) Francophonie, the new local a hotline helping operations with their community is now organizing survey conception technical difficulties, autonomously, gathering their choice of tools or their MDC strategy regularly to contribute to their (We reply under 2 working days in this local map data, disseminating case). in the country and planning more activities with CartONG’s support.

Ex 2: For the UNHCR SENS project (see Mobile Data Collection) CartONG has been Ex 2 : CartONG has been helping Terre des hommes build an internal community of ensuring remote support for country operations since 2010, with the adaptation of form practitioners since 2015 through the setting up and managing of a platform to help them content to local settings or help on analysis when it is necessary for operations with well exchange/feedback on their experiences/ask the community for help and the production established mobile implementation. of different communication documents for internal purposes. See a video here: http://www.cartong.org/news/video-communication-terre-des-hommes-mobile- data-collection-success-stories 34 35 • Benefitting from the whole community’s feedback Ex 2: Whenever we want to share findings with the humanitarian community or do Best Practices • Discussing strategy, process and benchmarking with the permission to publish, we always post it on our CartoBlog tools http://blog.cartong.org/2016/04/29/benchmarking-sms-platforms/ CAPACITY BUILDING

CartONG’s added value also comes from its ability to advise partners on the best tools for their situation, budget and local context. This is possible thanks to the technological and methodological watch that CartONG maintains at all times as well as the different events it organises in an effort to share knowledge, foster good practice and encourage collaboration between humanitarian organisations in this field. CartONG regularly benchmarks tools in various areas of IMand GIS, compiles case studies, literature reviews and has conducted user-based interviews for partners. Much of this work has also been published.

Ex 3: As a neutral actor with no preferential tool to recommend beyond that which most suits the partner’s needs, CartONG realised a benchmarking exercise for Terre des hommes to accompany them in the choice of a tool for the individual follow up of children in situations of risk. For this we evaluated internal needs and took into account the point of view of other sector Ex 1: NOMAD (project implemented in collaboration with iMMAP) provides standardized NGOs and IOs, helped Terre des hommes come to a decision as to the ideal features of information on the features of around 50 MDC solutions, with an online selection assistant such a tool (using the Agile methodology), evaluated a number of tools available and to find the most adapted one based on a set of basic questions. NOMAD also provides -finally- gave Tdh input for their long term strategic decisions. direct advise to aid organizations and organizes regular workshops to connect users and providers. https://humanitarian-nomad.org/ 36 37 Ex 4: CarONG was commissioned to conduct different case studies Current Partners for FSD on the use of drones in the humanitarian field all case studies available here: http://drones.fsd.ch/en/ This list reflects our main partners over the past few years, it neither is exhaustive nor implies a permanent partnership with us.

Ex 5 : CartONG has been organizing the GeOnG conference in Chambéry every two years since 2008 to share knowledge, foster good practice and encourage collaboration. It has since become one of the main events for humanitarian mapping and information management. GeOnG is a unique opportunity GeOnG 2014 gathered 140 participants to bring together GIS and from more than 60 organizations, including IM specialists from different representative of most major agencies such as humanitarian organizations and UNHCR, OCHA, WFP, MSF, IRC, ACF, UNOSAT, to connect them with researchers DFID, MapAction, iMMAP, HOT, etc. and private solutions providers.

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