GAME STORE FRIENDLY LOCAL WOOS JAPAN HILLSBORO BUSINESS BULLISH ON PORTLAND PICKS SHOPKEEP INSIDE BusinessJUNE 24, 2014

SWAN ISLAND FACILITY VIGOR INDUSTRIAL’S Tribune MERGER STRENGTHENS PORTLAND’S MANUFACTURING SECTOR BY BY JOHN M. VINCENT 2 BUSINESS TRIBUNE Tuesday, June 24, 2014 Tuesday, June 24, 2014 BUSINESS TRIBUNE 3

Vigor’s director of manufacturing MERGER STRENGTHENS PORTLAND’S operations Kale Kramer looks forward to the synergies from the merger. “We’re using the goods of both MANUFACTURING companies to be a better one.” PAMPLIN MEDIA GROUP: JOHN M. VINCENT SECTOR

ew Portlanders recognize the size of the re- will become a wholly-owned subsidiary of Portland’s The merger of gion’s manufacturing segment and its infl uence Vigor Industrial, employing 2,300 employees across Or- on the economy. When they think of manufac- egon, Washington and . It’s not the fi rst time F turing, they only think of Intel. that they’ve joined forces, creating a partnership in But the Portland region is an important player in 2006 to produce barges. Vigor reported sales of $500 Iron Works and heavy industrial manufacturing — especially in the million in 2012, while produces production and repair of transportation equipment in- about $100 million in annual sales. cluding ships, barges, railcars, trucks and components “We’re doing everything we can to build and sustain Vigor Industrial promises for the aerospace industry. The Oregon Employment family-wage jobs,” says Vigor owner and CEO Frank Department counted 88,900 durable goods manufactur- Foti. The company plans to hire at least 100 and as ma- ing jobs in the Portland/Vancouver area in April, a fi g- ny as 300 more workers as additional project contracts ure that includes everything from Intel’s microchips to are signed, according to director of manufacturing op- big things for Portland’s Tools and Gunderson railcars. erations Kale Kramer. Since reaching a low in 2010, employment in Port- For Vigor, it means greatly expanding production ca- land’s metal manufacturing segments alone has in- pabilities and facilities, including OSW’s precision test- heavy industrial business creased by 3,400 jobs and is outpacing the growth of ing lab, with measurement capabilities down to 7 mi- the general economy, according to the employment crons. OSWs Clackamas and Vancouver facilities pro- department. duce a wide product portfolio that includes streetcars, With the merger of two major players in the seg- vessels for America’s military Special Forces, and com- BY JOHN M. VINCENT ment, heavy industry in experiencing a renaissance of ponents for the mining, dam and the nuclear industries. sorts, and is positioning itself for signifi cant growth, Nearing completion at their Clackamas facility are with greater product diversity and far more stability two of their most visible products. Final touches are than it has seen in the past. That diversity will “smooth going on the last streetcars to fulfi ll an order for the out a chunky business” says Brian Mannion, a spokes- District of Columbia. After experiencing signifi cant man for Vigor Industrial. Announced in May, Oregon Iron Works of Clackamas See CONTINUED / Page 4 4 BUSINESS TRIBUNE Tuesday, June 24, 2014

Vigor builds barges in pieces, later j oining the modules into blocks, and then into full v essels. That allows more than one team to work on the proj ect at the same time, and keeps the maj ority of the work out of the elements. PAMPLIIN MEDIA GROUP PHOTOS: JOHN M. VINCENT

Vigor Industrial’s facility cov ers 6 0 acres at the northern tip of Swan Island. It was originally the site of the Portland Municipal airport, becoming a Kaiser shipyard during WWII.

■ From page 3

growing pains in developing their all-new U.S. Streetcar subsidiary, they feel that their processes are mature, and they’re ex- pecting a wave of additional orders. Nearby, two fast-response fi reboats are under construction for the city of Portland. The twin 55-foot vessels will have a top speed of 45 knots, can pump 8,000 gallons of water per minute and carry advanced com- munications equipment so that on-site com- manders can work directly from the boats. The boats are equipped with hydrants to draw water from the river and supply land- based fi re equipment if normal water mains have been compromised by a disaster. Both boats are scheduled for delivery later this year. Out of public view is construction of the Combatant Craft Medium Mark One for the U.S. Special Operations Command. That’s a long name for a fast, agile boat that will take special operations forces into battle. The $400 million contract signed earlier this year is expected to run through 2021. Vigor’s strengths have traditionally been in massive projects including ferry con- struction, barge building and ship repairs. Projects will get even bigger in late 2014 when the largest fl oating dry dock in the United States arrives at their Swan Island shipyard. The $40 million 960-foot dry dock Clayton Kinder Jr. welds on a part of an will have the capacity to service the U.S. Na- 8 3, 0 0 0 - barrel tank barge for Harley Marine vy’s largest supply ships as well as cruise Serv ices. The company prov ides liv ing- wage j obs for employees in the trades. CONTINUED / Page 5

PRESIDENT VICE PRESIDENT CIRCULATION REPORTER PHOTOGRAPHERS J. Mark Garber Brian Monihan MANAGER Joseph Gallivan Jonathan House, Jaime Valdez PortlandTribune Business Kim Stephens WEB SITE OFFICES Tribune EDITOR AND ADVERTISING DIRECTOR DESIGN ASSOCIATE PUB LISHER CREATIVE portlandtribune.com 6605 S.E. Lake Road Christine Moore Pete Vogel Portland, OR 97222 Vance W. Tong SERVICES MANAGER CONTACT 503-226-6397 (NEWS) Cheryl DuVal [email protected] Tuesday, June 24, 2014 BUSINESS TRIBUNE 5 Industrial manufacturers Using torches to cut metal is one of the skills struggle to fi nd workers taught at PCC’s Swan Island Training Center. B y JOHN W. VINCENT The school is PCC welding instructor Mike Rasmussen. located in the For Pamplin Media Group Rasmussen operates PCC’s Swan Island Vigor Industrial Training Center, which is located in Vigor In- Portland “We need technicians,” says Tom Hick- dustrial’s Portland shipyard. Vigor is one of man, Vice President of Oregon Iron Works. several Portland manufacturers to link up PAMPLIIN MEDIA GROUP: “We need fi tters, and welders, inspectors with a training program in an attempt to cre- JOHN M. VINCENT and machinists.” ate a qualifi ed workforce. It’s a common refrain amongst Oregon’s in- For four days each week, two shifts of stu- dustrial employers. Blue-collar tradespeople dents fi ll the center learning welding, indus- are hard to fi nd. While there are plenty of ap- trial safety, and fabrication skills. For stu- plicants, very few are qualifi ed and certifi ed. dents such as 46-year old Sherrie Winkler, the If there’s a cap on the growth of heavy indus- dream is to open their own business, for oth- try in our region, it’s likely going to be from a ers a job in the adjacent shipyard is the goal. lack of a properly-trained workforce. “Students come to me never having done The jobs can provide wages suffi cient to anything remotely like this,” says Rasmussen. support a family from almost day one on the “They leave with the opportunity to make $16 job. an hour starting pay,” adding “this is a job “If you want to work here, you can make a you can take anywhere in the world.” good living,” says Hickman. Starting pay for a Many cite the elimination of public school welder is about $16 hour, but it can quickly rise education in the trades as the root cause of depending on experience and certifi cations. the worker scarcity. “This is not a glamour job, but it is very re- “I think the schools are doing a disservice warding work,” Hickman says. “People go to students by not offering trades education” home with a sense of pride with what they’ve says Rasmussen. done and what they’ve built and it’s a fabu- Oregon Iron Works has been working with lous feeling to see something come to comple- groups including the Manufacturing 21 coali- tion.” For many employees of Oregon Iron tion and Portland’s ADX Center to promote Works, they can enjoy that feeling by simply the trades, and Hickman has one fi nal pitch stepping onto a Clackamas-built Portland for careers in the trades: “Earn a living, a Streetcar. good living, and you get to go home without a “The trades build the infrastructure,” says whole lot to worry about.”

“This is not a glamour j ob, but it is v ery rewarding work. People go home with a sense of pride with what they’v e done and what they’v e built and it’s a fabulous feeling to see something come to completion.” — Mike Rasmussen, PCC Swan Island Training Center

■ construction for Harley Marine Services. From page 4 That’s set to change with the upcoming con- struction of a 102-foot tug boat for Tidewa- ships and post-panamax cargo vessels. ter Barge Lines. The new dry-dock will be similar to the The integration of the merged companies The last of three Port of Portland’s former dry dock #4, which will allow more of the work to be done in- streetcars was sold and towed to the Bahamas soon af- house, leveraging the experience of each ordered for a ter the Portland Ship Repair Yard was sold team. new streetcar in 2000. In the 14 years since the sale, the “We’re getting very good as a company at system in ship repair industry has shifted to the point transferring knowledge where it needs to Washington D.C. that Vigor believes that a large, Portland- go,” says Vigor’s Mannion. undergoes fi nal based dry dock is commercially viable. More A top competency of the company stems assembly in than half a dozen large dry docks in the Pa- from their in-depth project planning, ac- United cifi c region have gone out of service in the cording to Kramer. Streetcar’s past decade. “We know exactly what’s going to happen Clackamas Since 1945, all of the vessels produced at each day,” he says. facility. The what is now the 60-acre Vigor Industrial In an industry known for its ups and company is a Portland Facility at the tip of Swan Island downs, that kind of certainty — and an subsidiary of have been unpowered vessels, such as the 18-month backlog of work — is a boon for Oregon Iron 83,000-barrel tank barges currently under employee morale. Works. 6 BUSINESS TRIBUNE Tuesday, June 24, 2014 New York based tech startup ShopKeep picks Portland for its niceness, not its weirdness Tap. Swipe. Ka-ching. Repeat.

B y JOSEPH GALLIVAN “We turn iPads into cash resisters,” is Pamplin Media Group Richelson’s tag line. “It’s two button clicks, swipe the card, turn it around and the custom- ShopKeep CEO Jason Richelson is in the er signs.” trenches doing what he does best: customer But New Yorker Richelson is really in Port- service. land because in February he vis- The boss of ShopKeep, a pro- ited for the fi rst time and decided vider point-of-sales technology TechTonic to open up ShopKeep’s west coast for retailers, is at Súpa!, a soup offi ce here. He quickly hired 14 and sandwich place in the Pearl NEWS ABOUT THE locals as customer care special- District. He’s making sure TECH INDUSTRY ists and hopes to add 10 more by Súpa!’s owner-operator, Jae the end of the year. ShopKeep Larsen, is happy with the system also added a co-CEO, Norm Mer- which she bought in August 2013. Larsen paid ritt, and based him here. $1,300 for the hardware: an iPad, iPad stand, What made the company pick Portland? cash drawer and kitchen printer. For $49 a “Honestly, Portlandia didn’t hurt, because it month she gets use of the ShopKeep mobile app gives you an image of what Portland is,” says PAMPLIN MEDIA GROUP PHOTOS: JOSEPH GALLIVAN and customer care. Súpa! has eight employees, Richelson. It was a combination of needing a Soup and sandwich shop owner Jae Larsen listens as ShopKeep CEO Jason Richelson ex plains most part time. Larsen is opening a second loca- Pacifi c Time Zone base for fi elding customer his company’s point- of- sale system. ShopKeep j ust opened its West Coast offi ce in Portland. tion in the US Bank Corp building, so she’s busy. service calls, and taxes, rents and salaries be-

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ing higher in California and Seattle. “We “If you see three cash returns in an hour it usually means looked at Las Vegas too, but Zappos gets all the good people.” someone is stealing cash. Y ou might want to keep an eye on them.” He is a big fan of Zappos, the e-tailer — Jason Richelson , ShopKeep CEO known for its indulgent customer service, as detailed in founder Tony Hsieh’s book “Delivering Happiness.” Richelson started ShopKeep in the pre- For example, the app can inform the owner hopes that will be work in ShopKeep’s favor. iPad era because he was frustrated with the when the busiest times are, how much simi- “Portland is a small business town, you don’t choices of point-of-sales systems for small lar businesses are charging for their bottle like Walmarts here,” he says approvingly. businesses. At the time he ran three wine of Perrier/can of Monster, or show how to Business owners want to keep track of and fi ne food stores in Brooklyn and Man- optimize pairings of items. their staff without standing over them. He hattan which had complex inventory. It can also track sales and recalls some of the headaches of running a “That black box you see in every small inventory in real time, re- small business. store, everywhere, that box is running Win- motely. “In the wine shop, people were drinking dows XP. We had one. Sooner or later it “I don’t have to be here too much,” he says with a laugh. “We’d open gets a virus or crashes. And there was very all the time,” says Larsen bottles for tasting and they’d just drink bad customer service.” with some relief. them.” Another tip for real time till-watch- The big POS companies, Micros and “As an owner, there are ing? “If you see three cash returns in an hour NCR, service giant chains and restaurants times you want to be out of it usually means someone is stealing cash. where you order at the beginning and pay the store, expanding, open- You might want to keep an eye on them.” RICHELSON at the end. Richelson wanted to serve ing another store,” says ShopKeep’s new offi ce is in the famous small businesses where you order and pay Richelson. “I know from Commonwealth Building at SW 6th Avenue all at once. working in a store, your staff don’t really and Washington. It was the iPad that made it all possible, tell you what items are selling best unless “People in Portland really get our culture, however, by providing a simpler interface you really stay on them,” which is open and free. We want good peo- and an array of apps. People still need some ShopKeep, with 120 employees, just ple, and we want good ideas from them,” hand holding, however. This is where the raised $25 million in capital from Thayer says Richelson. Portland staff comes in. Nice trumps weird Street Partners in New York. Square, the For example, someone in New York sug- in this case. iPad POS system founded by Twitter alum gested the customer care team have its own With ShopKeep, the staff can print order Jack Dorsey, has raised $370 million and Amazon account so they can just send things tickets to the kitchen (cooks prefer paper has 900 people. to customers without any red tape or delay. because the ticket moves along with the Richelson is playing David to multiple “I want to make sure everyone gets off meal), build mailing lists from people who Goliaths. ShopKeep lets store owners stick the phone happy,” he says. ShopKeep’s POS system caters to smaller opt for e-mail receipts and get marketing with their credit card processors in contrast businesses like many of those found in Portland. suggestions based on widely gathered data. to Square who do that job themselves. He shopkeep.com

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BUGATTISRESTAURANT.COM 437753.060613 8 BUSINESS TRIBUNE Tuesday, June 24, 2014 BULLISH on PORTLAND BUSINESS no surprise because he also chairs the board Three loc al real estate ex perts of the Portland Development Commission. “The tide has turned, in my opinion, and talk about Portland’s future traditional suburban companies are moving downtown, even into buildings they don’t nec- essarily like because of limited availabilities,” said Anderson. By JIM REDDEN Vermiliyea and Lohman were more enthu- Pamplin Media Group siastic about the short-term possibilities in Washington and Clark counties, however, in Portland’s economy is fi nally recovering part because they both have large tracts of from the Great Recession, but several chal- land ready for development. Vermiliyea said lenges must be overcome before it will the real estate market is currently hotter in grow as fast as the economy in Seattle — Washington County and Southwest Washing- or even Washington and Clark counties. ton state, while Lohman chose Vancouver and Signs of the recovery include the resump- South Puget Sound. tion of work on the Park Avenue West Tower All three agreed that three projects could and the redevelopment of the Southwest Sec- help boost the regional economy, however. ond and Taylor Building, both in downtown. They are the Columbia River Crossing and Both projects have helped generate thou- the development of West Hayden Island by sands of new construction jobs in recent the Port of Portland — both of which appear months. dead for now. The third is the Headquarters Challenges include a shortage of available Hotel proposed by Metro next to the Oregon land for large new employers and the slow- Convention Center, which the three agreed moving Portland Harbor Superfund cleanup would create additional construction jobs and that is delaying the redevelopment of many boost tourism. important industrial sites along the Willa- “The Headquarters Hotel has always been mette River. part of the plan for the convention center,” That was the consensus of a panel of three said Anderson. Metro is currently scheduled commercial real estate experts who spoke at to vote on the development and fi nance agree- the June 18 breakfast forum held by the Port- ments for the project on Thursday, June 26. A land Business Alliance at the downtown Sen- group of existing local hotel owners have tinel Hotel. The experts included: Scott An- gone to court to stop the project. drews, president of Melvin Mark Properties; The three also agreed that additional gov- Jeremy Vermilyea, a shareholder with the ernment-funded infrastructure investments Schwabe, Williamson & Wyatt law fi rm; and are necessary to improve the economy even Corey Lohman, president of the Emerick Con- more. The panel was split on whether Port- struction Company. land will have a street fee in a year. Anderson Of the three, Anderson was the most bull- guessed no, while Vermiliyea said probably ish on Portland, something he admitted was and Lohman offered “fl ip a coin.” Several times during the discussion, Lohm- an said the construction industry is being Signs of the recovery include the held back by a shortage of qualifi ed workers. resumption of work on the Park Experienced baby boomers are retiring, Lohman said, and not enough younger work- Avenue West Tower and the ers are taking their places. He proposed al- redevelopment of the Southwest lowing construction companies to pay a lower Second and Taylor Building, both in “training wage” for inexperienced workers until they acquire necessary job skills, but ad- downtown. mitted the idea was controversial.

Construction moves along at the building on the corner of SW 2nd and Taylor. PAMPLIJN MEDIA GROUP: JAIME VALDEZ A crane is used for the construction of Park Avenue Tower building in downtown Portland. Tuesday, June 24, 2014 BUSINESS TRIBUNE 9

PAMPLIN MEDIA GROUP: DOUG B URKHARDT A group of representativ es from adv anced manufacturing fi rms in Japan v isited Hillsboro Friday to learn about potential opportunities to locate their manufacturing fi rms in the area. The group’s only Hillsboro stop was to tour the Tokai Carbon, Inc., on Northwest 2 35 th Av enue. Hillsboro woos Japanese businesses Offi cials build relationships; hope to attract foreign investment

B y DOUG B URKHARDT look at direct foreign investment them familiar with our area, and our friends from Japan how at- Pamplin Media Group opportunities.” see the Portland area is a welcom- tractive and competitive our Hillsboro Mayor Jerry Willey “We hope to see ing location for Japanese compa- state’s business environment is Business offi cials from Japan welcomed the Japanese offi cials to nies and that a lot of Japanese for foreign direct investment,” ex- visited Hillsboro on June 13, to Hillsboro during a brief reception you in the near companies are already here.” plained Sean Robbins, director of learn about potential opportuni- outside the Tokai Carbon facility. Willey said the collective goal the Business Development De- ties to locate their manufactur- “We hope you get a good under- future, and of the visit is to create and sustain partment. ing fi rms in the area. standing of what it is like to do long-term relationships with In addition to Hillsboro, the Executives with 14 Japanese ad- business in Hillsboro,” Willey told foreign companies and help them group also visited Portland, vanced manufacturing fi rms were the group of businessmen through ev entually welcome make successful investment Beaverton, Troutdale and Gresh- in the state for a three-day tour, in- an interpreter. “Hillsboro is al- decisions. am during their three days in the cluding a stop for a tour of Tokai ready the home of 12 Japanese you to Oregon “We hope to see you in the near state. Carbon, Inc., on Northwest 235th companies employing about 1,400 future, and eventually welcome Clemons said there was noth- Avenue, the group’s only Hillsboro people. Many of these companies and Hillsboro as you to Oregon and Hillsboro as ing more valuable than showing stop. have been in Hillsboro more than your new business address,” Wil- the business leaders that other Mark Clemons, director of Hills- 25 years. This is a very diverse your new business ley told the business leaders from Japanese businesses that have lo- boro’s Economic Development De- community, and we welcome peo- Japan. cated in Oregon are proving to be partment, said visits such as this ple from all around the world.” address.” The primary sponsor of the successful. one are critical to build bridges for Metals, chemicals, plastics and tour was the state of Oregon’s “We’re introducing them to a future economic development. high tech companies were among — Mayor Jerry Willey Business Development Depart- lot of Japanese companies al- “We’re trying to build relation- the 14 Japanese companies send- ment, which worked in conjunc- ready here, and those companies ships, and that takes time,” Clem- ing representatives on last week’s tion with the Nikkan Kogyo Shim- talk about what it is like for ons said. “This is their fi rst trip to tour of Oregon. bun, a daily Japanese newspaper them,” Clemons said. “Hillsboro the USA, and the visit has been in “They supply different materials that focuses on technology and has a future very much oriented the works for about a year. It’s de- to different segments of industry,” manufacturing issues. toward economic development signed to help Japanese companies Clemons said. “The focus is to get “We are very excited to show and jobs.” 10 BUSINESS TRIBUNE Tuesday, June 24, 2014 Email your business briefs to: [email protected] YOURBUSINESS

Harnish Properties joins KeyBank names new Leverage Global Partners Market President

Justin Harnish, Principal Broker Dave Lofl and has been named at Harnish Properties and F. Ron Market President for KeyBank in Smith, President of Leverage Global Oregon. Partners, recently He succeeds and reports to Brian announced Harnish Rice, who is becoming Regional Properties as the President for Key’s newly formed Network’s exclusive Pacifi c Region comprising Oregon, member in Portland Alaska and Washington. Rice has and Lake Oswego. been acting in a regional capacity, Harnish described as well as leading the Oregon mar- Leverage as “a ket, for the past unique alignment of year. the most presti- Kevin Rask will HARNISH gious independent support Rice in a real estate Brokers newly-created re- around the world; further establish- gional leadership ing its members as key players in role, managing the international real estate arena.” business leaders in Smith stated, “We personally vet Oregon, Alaska and each real estate brokerage before of- Washington. The fering them membership. Harnish 10-year Key veteran LOFLAND Properties and Justin Harnish are currently leads the market leaders, offering exceptional business banking service to the communities of South- team in Oregon. west Portland and Lake Oswego. We The two new po- are thrilled to welcome them to Le- CONTRIBUTED PHOTO sitions, effective im- verage Global Partners.” Through Pictured from left are Muscles in Motion strength coaches and professional personal trainers Greg Burnett, Alex OFarrill, mediately, will en- this network, Harnish and the Bro- Patrick Long, Mark Lane and owners Diana Del Garbino and Matt Del Garbino. able Key to expand kers of Harnish Properties are of- the leadership roles fered introductions and provided ac- of two talented Ore- cess to their partners at member Campus, which begins its second land branch to the YMCA Family Re- Road, Suite 300, is open 6 a.m. to 7 gon executives brokerages around the world, includ- year of classes this summer. Classes source Center, a nonprofi t organiza- p.m. Monday through Thursday, 6 while enabling Rice RICE ing Paris, Los Angeles, New York, will be held in Bethany, off of the tion located in the Forrest Grove ar- a.m. to 6 p.m. Friday and 7 a.m. to 1 to focus on regional London, Hong Kong, Shanghai, Van- Sunset Highway and west of Beaver- ea that provides services to more p.m. Saturday. Diana Del Garbino will business development and collabo- couver, Tokyo and Bangkok. ton. The second session is from than 7,000 community members. be at this location, along with train- ration with four Market Presidents. June 23-July 31. Financial assistance is one of the ers Greg Burnett and Patrick Long. Creation of a single Pacifi c Region Carmax hiring for two new Students attending classes at the many ways the YMCA Family Re- “We always wanted a second loca- and tapping the two new leaders Portland-area stores Westside Campus can earn a Mas- source Center supports low-income tion,” Diana Del Garbino said. “supports Key’s move to simplify ter of Business Administration residents in the community. This “We’ve grown by leaps and bounds our interactions with clients, em- CarMax, Inc. is currently hiring (MBA) degree, with concentrations can include payments for rent and in the last year and a half.” power our teams, reduce complexi- approximately 175 positions for the in either Operations and Technolo- utilities or basic items such as dia- ty, and affi rm our commitment to lo- company’s two new stores opening gy Management or in Finance. pers and hygiene products. A por- Ball Janik named cal communities,” said Rice. in Clackamas and Beaverton, Ore- The new campus features a group tion of the $3,400 donation will sup- industry leader gon. These are the fi rst locations in meeting area, Bloomberg terminals port these services. The donation Entek Corporation wins the state of Oregon. on site, and free parking. It is walk- will also be directed toward fi nan- Janik LLP has been recognized as marketing excellence Both CarMax store locations are ing distance to local restaurants and cial literacy classes that the YMCA an industry leader in Oregon by scheduled to open later this year, cafes, close to prominent Portland Family Resource Center offers to its Chambers USA 2014. London-based award the fi rst being located at 13750 SE businesses and features a secure ac- clients. Chambers & Partners, publisher of The NW Ductless Heat Pump Johnson Road in Clackamas, with cess for students. Chambers USA 2014, is a directory Project, an initiative of the North- more than 110 open positions. The “We are very excited about offer- Muscles in Motion opens of select U.S. lawyers and law fi rms. west Energy Effi ciency Alliance, second store, located at 9405 SW ing graduate business programs in second location Ball Janik LLP was recognized in honored Entek Corporation with Cascade Avenue in Beaverton, has our new Westside campus site,” the areas of general commercial liti- the Marketing Excellence award. approximately 60 open positions. said Robin Anderson, dean of the Muscles in Motion, a fi tness stu- gation and real estate, and four indi- This award recognizes installers Applications are now being accept- Pamplin School of Business. “It of- dio opened in Lake Oswego by Matt vidual Ball Janik partners were rec- who demonstrate outstanding per- ed for the new positions on the re- fers the same quality, classroom ex- and Diana Del Garbino in 2007, has ognized for their respective practic- formance in customer education ef- tailer’s website at: www.carmax. perience and committed faculty Uni- opened a second location at 1300 es: Laura Craska Cooper, real estate; forts to raise awareness of the bene- com/portland versity of Portland is known for, SW 6th Ave. in downtown Portland. Stephen Janik, real estate and zon- fi ts of ductless heating and cooling now with the convenience of being Clients will be able to use either lo- ing/land use; James McDermott, liti- systems. Entek provides services to University of Portland close to work and home.” cation. gation: general commercial; and customers of Clark Public Utilities offers new location for The Portland location will be open Bradley Miller, real estate. and Cowlitz PUD in Washington Pamplin School of Windermere Foundation 6 a.m. to 6 p.m. Monday through Fri- Chambers USA once again recog- state; both utilities help support the donates to the YMCA Family day. Matt Del Garbino will be at the nized co-founder Stephen Janik as NW Ductless Heat Pump Project. Business Westside Campus new location, along with trainers receiving a “star ranking,” which is “It is our pleasure to honor Entek Resource Center Mark Lane and Alex O’Farrill, who designated for lawyers with “excep- for their impressive efforts in help- The University of Portland’s Pam- will work at both locations. tional recommendations in their ing customers understand the many plin School of Business has moved Windermere Stellar recently pre- The Lake Oswego fi tness studio, lo- fi eld.” advantages of ductless systems,” to a new location for its Westside sented a check at its Southwest Port- cated at 17437 SW Boones Ferry said DuWayne Dunham, energy Tuesday, June 24, 2014 BUSINESS TRIBUNE 11 Email your business briefs to: [email protected] YOURBUSINESS counselor for Clark Public Utilities. “They are providing local home- owners with excellent service, in- creased comfort and decreased heating bills.” Collaborativ e care clinic opens in Happy Valley Sunnyside Collaborative Care has recently opened in the Happy Valley Town Center, near city hall. Mayor Lori DeRemer opened the clinic with an inaugural ribbon cut- ting. Sunnyside Collaborative Care is an initiative by Dr. Satya Am- brose, who also co-founded the prestigious Oregon College of Ori- ental Medicine in 1983. Recently, Dr. Ambrose was listed as one of the top doctors in the Portland-met- ro area in the January 2014 Port- land Monthly magazine. The practitioners at Sunnyside Collaborative Care provide natu- ropathy, acupuncture, chiropractic, CONTRIB UTED PHOTO massage, IV therapy, manipulation, Hydrofarm was founded 37 years ago in California’s Marin County. The company delv iers high- q uality, innov ativ e indoor gardening supplies and recently opened a and counseling in addition to con- new facility in Portland. ventional medicine. Uniting the most up-to-date evidence-based practices with clinical experience, a Three Oaks Capital Management, through her extensive involvement “We are very excited to increase vices in achieving their perfor- wide variety of therapeutic modali- recently announced the opening of in the following local Realtor® as- from one to four shops in Vancou- mance excellence goals. ties are brought together to utilize a new offi ce in Lake Oswego. sociation positions: 2012 Local Di- ver so that we can better serve our the strengths of each in a collabora- Three Oaks offers fi nancial plan- rector, 2011 Million Dollar Club customers,” Braden said. “The Al- Hydrofarm opens new tive effort. Conventional medicine’s ning and investment management (now known as “Masters Circle”) pine Body Shops have operated un- facility in Portland superior crisis treatments are com- services to individ- President Elect, 2010 Million Dollar der a lean process model bringing bined with natural medicine’s excel- uals, families, and Club (now known as “Masters Cir- added value to our organization.” Hydrofarm, the oldest leading lence at restoring health and pre- small businesses. cle”) VP, and 2008 Million Dollar manufacturer and distributor of in- venting illness. We believe in in- Club (now known as “Masters Cir- Health and rehab center door gardening equipment in the tegrity, transparen- cle”) Director at Large. earns national award U.S., is opening its seventh facility, Rej uv enation launches cy, objectivity, and Dua has been a member of the to be located in Portland. partnership with Portland vigorously pursu- Masters Circle for nine years. Sarita West Hills Health & Rehabilita- The wholesale-only distribution ing our clients’ in- took an active role on the Leader- tion Center has been recognized as center is located in North East Port- Flea to host Sunday vestment objec- ship Team from 2008-2012, including a 2014 recipient of the Bronze - Com- land and features 75,000 square feet Emporium tives B LEDSOE Masters Circle President in 2012. mitment to Quality National Quality of inventory space. The site will of- “After business Award for its outstanding perfor- fer Hydrofarm’s customers, retail- Rejuvenation, a general store for school, I took a job Kadel Auto B ody purchases mance in the health care profession. ers in Oregon, Washington, Idaho, home improvement projects, has at Charles Schwab on their institu- Alpine Auto B ody The award, presented by the Montana and Alaska accelerated partnered with Portland Flea to tional securities lending desk,” said American Health Care Association shipping. host Sunday Emporium starting Bledsoe. “I worked in securities Don Braden, president and CEO and National Center for Assisted “We’re excited about this new June 29 from 11 a.m. to 5 p.m. lending for nearly seven years, of Kadel’s Auto Body, a locally Living (AHCA/NCAL), highlights facility and what it’s going to offer Held at Rejuvenation’s 1100 SE which was a fantastic way to learn owned collision repair business, facilities across the nation that our customers in the Northwest as Grand store, Sunday Emporium is a the business and “cut my teeth”.” has acquired Alpine Auto Body have demonstrated their intention we grow with them. Shipping market for local handcrafted wares Bledsoe went on to say that help- and its three collision repair shops to pursue a rigorous quality im- within the area will of course be and vintage fi nds. It will showcase ing people on an every day basis in Vancouver. The shops offi cially provement system. expedited, and we want to encour- the best of Portland’s classically-in- gives him a great deal of pride and became members of Kadel’s family “I applaud West Hills Health & age our retailers to come by to spired vendors, craftsmen and de- he feels content when his clients of collision repair centers on May. Rehabilitation Center for its com- pick up orders or to just say hello,” signers for contemporary homes, are confi dent in their fi nancial “During the past 38 years, mitment to delivering quality care,” said Hydrofarm CEO Peter War- including Revive Designs, The plans and investment strategies. Alpine has grown into Clark Coun- said Mark Parkinson, President and denburg. Good Mod and Caravan Pacifi c. ty’s largest collision repair compa- CEO of AHCA/NCAL. “This award The Portland operation is headed Sunday Emporium will take place Sarita Dua named 2 0 1 4 ny as a result of our staff’s unwav- represents the dedication that each up by Northwest Sales Manager on the last Sunday of each month, B roker of the Y ear ering commitment to delivering Bronze recipient has given to im- Aaron Hauck, formerly a senior and exemplifi es the development of quality repair and the loyalty of prove quality in the long term and Territory Manager for Hydrofarm. SE Portland’s design district. The Portland Metropolitan Asso- our customers,” Alpine founder post-acute care profession.” Hauck commented, “Portland’s a ciation of Realtors® (PMAR) Mas- Rod Cook said. “It has been an Implemented by AHCA/NCAL in great city, and I know living and Three Oaks Capital ters Circle named Sarita Dua, honor to serve our customers and 1996, the National Quality Award working here is going to be fantas- Keller Williams Realty Profession- a privilege to work with the best Program is centered on the core tic. I’m really happy to be able to Management opens in als, their 2014 Broker of the Year at collision repair professionals values and criteria of the Baldrige work more closely with the awe- Lake Oswego the May 29th membership event. in the industry.” Cook and his Performance Excellence Program. some retailers in the Northwest, Her commitment to the real es- wife, Jane, plan to remain in the The program assists providers of and to take Hydrofarm to the next Grant Bledsoe, president of tate industry is demonstrated community. long term and post-acute care ser- level in the market.” 12 BUSINESS TRIBUNE Tuesday, June 24, 2014

Documentary fi lmmakers witness America’s economy bouncing back, one swipe at a time IT’S THE ECONOMY’S #Arewethereyet? MOMENT

By JOSEPH GALLIVAN sourcing destinations on the fl y. Portlanders Pamplin Media Group pointed them to Pok Pok, ergonomic chair store Ergo Depot, and SaySay, a women’s Who would be a small business owner? boutique. In post-Great Recession America, quite a Small business owners here told them few people, actually. there is a boom going on in Portland. F ilmmakers Trisha Dalton and John Sears “The Ergo Depot owner said that you’d took a 7 3 -day road trip, coast to coast, look- think his chairs would be more suited to ing in on 186 businesses to see what makes the left coast, but he sells all over the coun- them tick in 20 14 . try, online, so he can be where he wants,” As they studied the point where the rubber said Sears. “And he chose Portland. hits the road in the U .S. economy and docu- “N o one has moved for a mented their experiences at iamsmall business, they’ve all moved businessproud.com, Dalton and Sears clearly for a lifestyle choice,” added got the warm and fuz z ies. Dalton. Capital One paid for the trip to promote They were looking for a the Spark Business credit card. They gave wide variety of businesses. the fi lmmakers one of the cards and the in- In Austin, Texas, there was a structions to only patronize small business- K ickstarter light dimmer es along the way. That meant lots of B’n’Bs app. In the center of Chata- and indie coffee shops, but no Motel 8s or nooga, Tennessee, a climbing Starbucks. KAHL gym with a wall that is like a “So many of the small business owners public sculpture. we’ve met are heroes of their community,” As a small business themselves, Dalton, said Dalton over a quick soda at the Thirsty Sears and their assistant Dayna Schutz, put Lion ( give them a pass, they didn’t know plenty of sweat equity into the trip. Sears about Concept Entertainment) downtown. shot hours of video on a $ 15 ,0 0 0 Sony F 5 and “They really care a lot about their custom- took 20 0 still photos a day. They rough edit- ers, neighbors, and employees, and treat ed and posted to social media ( # SmallBiz- them all as friends. Small businesses are Proud) as they drove. Days usually ended by the crux of their communities and of the schlepping all their gear out of the suburban economy.” and into their rooms, including a large, Dalton, who grew up in Vancouver B.C. be- desktop Macintosh, and writing and editing COURTESY OF DAYNA SHULTZ fore moving to N ew Y ork City, is well-trav- into the night. John Sears and Trisha Dalton toured the United States interviewing small business owners. elled. On this trip they winged it, crowd- The takeaway line sounds like a F ord Su- Tuesday, June 24, 2014 BUSINESS TRIBUNE 13 perbowl commercial. Small business survey “We saw a lot of people who survived nat- ural disasters, such as the Jersey Shore Folks at ShopKeep did a survey of small community that was hit by Hurricane Sandy businesses to fi nd out what makes them and then a boardwalk fi re a year later,” she tick. From the 1,100 respondents, here are says. some of the fi ndings: ■ Another man opened a dry cleaning busi- Overwhelmingly, the factor that compels ness in the recession, which suffered millions respondents to hire is unmet demand for what of dollars of damage in a fi re last year. they sell. Not tax rates, not whatever the mini- “He had 100 employees and no option but mum wage might be, and certainly not the to keep going,” said Dalton. “There’s that mere existence of job-seekers. Small business- stick-to-it-ness we keep seeing. When you es will not hire unless they need more people have employees working for you it’s a lot of to fulfi ll excess demand for their products or responsibilities. You can go without a pay- services. ■ check, but others can’t.” Virtually all respondents say local govern- Some businesses look like museum piec- ments can do something to support small busi- es, but they still run like clockwork. Con- nesses. This datapiont supports the notion that nie’s Shoe Repair in Richmond Virginia, a small-business owners think government can, third generation business, is run by a man in fact, help them. in his 70s. ■ A majority of small businesses have either “I don’t think they had a website and no so- temporarily or permanently written off banks as cial at all, but everyone in the community a source of capital. They’re using other sources loves them,” said Sears. The old man once to get off the ground. phoned a customer in New York City who ■ Hardly any small business owners care was so touched, she now ships him all her about Bitcoin. This conclusion runs counter to shoes to mend. They talk on the phone a lot.” the massive amount of press coverage the digi- Dalton says the analog world still asserts tal currency has enjoyed. itself, despite the apparent ease of going ■ Small and Medium Size Buinesses don’t digital. hire like big companies do. SMBs are looking “I go out of my way to go to place that to hire an attitude and a service-fi rst mentality, knows my name, and when I want an accoun- which can’t be taught, and they will train on tant or a lawyer, they’re all small businesses, skills that can be. Conversely, big companies I want someone I can meet face to face, I can PAMPLIN MEDIA GROUP: JOSEPH GALLIVAN look to references and professional experience. trust. That’s still very much alive.” Ergo Depot owner David Kahl and Becky Wilborn under the watchful camera lens of John Sears. Courtesy ShopKeep.com. See story on Page 6.

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Getting your Portland news is easier than you think. Subscribe today and get your Tuesday and Thursday Portland Tribune mailed* to you each week! YES! Please start sending me my Portland Tribune today!y ONE YEAR Name ______Phone ______BONUS! Address ______Ap t ______TRIBUNE Subscribe and City ______Zip ______Email ______we’ll send you HOME DELIVERY a $20 dining Payment enclosed One year $69 *MUST BE PREPAID - LOCAL SUBSCRIBERS ONLY certifi cate $ Bill my: Visa MC Discover AmEx Check to the *Depending on No. ______Exp. Date ______where you live, we cannot guarantee Mail to: Portland Tribune – Circulation mail delivery on the PO Box 22109 69 same day as our Portland, OR 97269 publication days. 503-620-9797 • www.portlandtribune.com 09PT4 468471.052714 BT 1 4 BUSINESS TRIBUNE Tuesday, June 24, 2014

Friendly Local Game Store sells games, Geoffrey Penent, co- owner of provides place to play, interact Friendly Local Game Store, sits at a custom- made game table with a Descent board Creating friendly game. B esides selling popular game board games, the store features game business is all rooms for customers. PAMPLIN MEDIA GROUP: fun and games JAIME VALDEZ

B y SHANNON O. WELLS that plays here will feel as invested Pamplin Media Group Friendly Local Game Store as we are.” A new retail board game outlet, pro- While some gaming events re- As smartphones, laptop com- viding a wide range of titles, gaming quire a starting fee, use of the gam- puters and digital tablets become rooms and regularly scheduled ing rooms is generally free for cus- increasingly common gear for events and tournaments tomers and their guests. The ar- younger audiences, parents, ■ Where: 8364 S.W. Nimbus Ave., rangement is similar to that of the teachers and child-rearing ex- Building 1A just off Southwest Hall nearby Interactive Museum of perts vigorously debate the value Boulevard, north of the complex with Gaming and Puzzlery, a nonprofi t Subway and Starbucks and drawbacks of frequent video game-appreciation center that ■ Owners: Beaverton residents game playing. Geoffrey and Ashley Karr, and Geoffrey opened in May 2013 at 8231 S.W. What often gets lost in the dis- Pement Cirrus Drive. cussion is that not all games are “There’s defi nitely a natural tie- ■ Hours: Monday through Saturday, created equal. 11 a.m.-9 p.m. in,” Pement says of the museum As the owners of Beaverton’s new ■ Website: thefriendlylocalgame store. and gaming center. “We’d like to Friendly Local Game Store like to com/beaverton/ build a community here (around point out, board games provide ar- gaming).” guably more mental stimulation Pement, a Beaverton resident than their electronic counterparts, since 1998 and longtime friend of “When ( kids) face problems, they hav e and a healthy bonus of positive so- The store carries trading card fa- the Karrs, envisioned a Westside cialization to boot. vorites such as Magic: the Gather- gaming store and gathering place to come up with something creativ e to “Someone who is big into role- ing boosters and singles, Pokemon, that encouraged people to social- playing games, it helps build their Yu-Gi-Oh and Cardfi ght Vanguard, ize and make an evening out of solv e it. It opens their imagination.” social interaction and interactive European favorites like Settlers of gaming. skills in general,” says Ashley Karr, Catan and Carcassone as well as “As opposed to storefronts that — Ashley Karr, chief operating offi cer of Friendly Local Game Store 29, chief operating offi cer for the games such as Smallworld, Ticket throw up tables, we wanted more of business. “For children, they create to Ride, Battlestar Galactica and a hangout spot,” he says. a big boost in reading and math Star Wars X-wing minis. Ashley, who grew up in Beaver- skills, and lead to greater problem- In addition to sales and instruc- ton and Aloha, says the spot, locat- little closer to his heart, Pement, friendly,” Ashley says. “Geoffrey solving skills than kids who play tion, the family-owned business ed just off Highway 217 and the who grew up in Kansas City, Mo., and I have three girls, so we made a video games instead. When they serves as a gathering place for busy Hall Boulevard thoroughfare, sold his share of a real estate and kids’ corner. We want parents to face problems (during a game), gamers, with three rooms with suits their mission just fi ne. construction company back to his come in and take a look at stuff and they have to come up with some- customized tables available for “It’s an ideal location for us, for partners to reinvest in the Friend- let kids play with the stuff they’re thing creative to solve it. It opens group games and theme-oriented convenience, and its in our personal ly store. allowed to touch.” their imagination.” event at lunchtime and again in community,” she says, noting only a “This is way more fun,” he says. While the partners have gotten Karr and her husband, Geoff, the evenings. couple game stores west of Port- “Real estate focuses on property by so far without hiring outside em- along with the couple’s friend To help create an environment land. “There is a dearth in Beaver- management. That’s too up and ployees, they may have to reconsid- Geoff Pement, opened the Friend- that’s more than just a place to ton of board game stores.” down for me. My family owned a er based on some of the response ly Local Game Store at 8364 S.W. walk in, buy something and walk The three partners wanted to go True Value (hardware) store in the store’s received since it opened. Nimbus Ave., in early May across out, the owners have applied for a beyond a retail store with a couple Kansas City. I knew retail and I “Yesterday was the last day of Hall Boulevard from Starbucks licenses to serve casual food such of folding card tables. loved games, so that’s where I’m di- school at Southridge High School,” and Subway. as salads and sandwiches as well as “We looked around at game recting my energy.” Pement says. “That was our busi- With a full line of table-top games beer and wine. stores,” Pement says. “They’re all The Friendly store’s business est day so far. Twenty-three stu- both classic and cutting edge avail- “Our number one product is kind of the same place, where you partners have complex familial ties. dents descended on his us all at able at retail prices — cards run $3 community,” Geoff Karr says in a go in and leave, and every Friday Ashley Karr met Geoff Pement, once. They stuck around and to $10, with board games ranging statement on the store’s web page. night they set up tables,” he says. 38, when he married her sister 12 played Magic. from $25 to $100 and more — the “We want people that buy from us “I wanted a place where people years ago. Geoff Karr, meanwhile, “We’ve got a little bit of a fan store caters to the full range of to be people that stay and hang out could again come out, so we could moved to Beaverton from Alabama club. There’s this group of guys ex- gamers, including table top war with us, so we are really open to build a community, not just a cus- about fi ve years ago and married cited about it and are spreading the gamers, trading card players and hearing what our customers want tomer base.” Ashley. word. They enjoy getting in on the old-school, role-player enthusiasts. to see at the store so that everyone Deciding to get into something a “We wanted this to be family ground fl oor.” Tuesday, June 24, 2014 BUSINESS TRIBUNE 15

Support Local. Dine Out. 16 BUSINESS TRIBUNE Tuesday, June 24, 2014

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