THE VOICE OF INDEPENDENT FUNERAL DIRECTORS June 2017 | NO. 189

A VITAL SUPPORT NETWORK SAIF PROVIDES A DEDICATED LIFELINE TO ALL MEMBERS

Your new SAIFInsight is packed with the latest news and features, with the best business advice, education and training, plus a handy directory CONTENTS

FEATURES

22 30 34 IT’S GOOD TO TALK EDUCATION & TRAINING SAIFCHARTER We examine how SAIF’s proactive We turn our attention to an Special visit marks Golden approach to mental health means innovative autism sensory Charter’s partnership members always have a dedicated experience that has been with Poppyscotland and support network launched in the UK The Royal British Legion

REGULARS CONTACTS

PUBLISHERS EDITORIAL 08 26 SAIF Claire Day, co-editor REPORTER BENEFITS OF BELONGING SAIF Business Centre [email protected] This issue is packed with all Ahead of NFE 2017, we look 3 Bullfields Michael Fern, co-editor the latest news, including at how SAIF membership Sawbridgeworth michael.fern@ Scotland’s first Inspector brings credibility, giving Hertfordshire CM21 9DB goldencharter.co.uk Telephone: 0345 230 6777 of Funeral Directors, a clients reassurance at a PRODUCTION two-day grief seminar and very difficult time Introducing National President: Produced by: looking ahead to the 2017 Paul Bowley Connect Publications SAIF Education Day 35 [email protected] (Scotland) Ltd Chief Executive: Managing Editors: your new look BUSINESS MATTERS Terry Tennens David Cameron 19 Advice on everything that [email protected] david@connect SAIF PRESIDENT concerns your business, Scottish President: Mark Porteous communications.co.uk Since being inaugurated, including IFD training [email protected] Roisin McGroarty Golden Charter Paul Bowley has been and staying safe online roisin@connect listening and actively GOLDEN CHARTER communications.co.uk supporting SAIF members Head Office Design: Raymond Francis 40 Canniesburn Gate and Felipe Perez The following refreshed support material DIRECTORY Bearsden G61 1BF is available to order now: 21 Contact Golden Charter Telephone: 0141 942 5855 ADVERTISING RSMs or BDMs, or find Advertising sales: Jane Deane NEW MEMBERS Chief Executive Officer: jane@connect your local SAIF Associate, Point of sale kit for your premises A warm welcome to those Ronnie Wayte communications.co.uk who have joined SAIF in our comprehensive [email protected] Telephone: 0131 561 0020 Brochures and application forms listings section

Leaflet drop templates The publisher encourages readers to support the advertisers in SAIFInsight but cannot be held responsible for any claims made or implied in LAUNCHED the advertisements. The publishers reserve the right to refuse advertising. 1 JUNE Any opinions expressed in SAIFInsight by contributing writers and advertisers are not necessarily those of the publishers. While every 2017 reasonable effort is made to ensure the accuracy of information contributed to SAIFInsight, no legal responsibility will be accepted by the publishers for any loss arising from use of published information. All rights reserved. To find out more, contact your local Golden Charter No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and pictures for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage, however caused. representative or call 0800 833 800

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GCH532 SAIF AD June 17.indd 1 30/05/2017 15:50 LEADER

TERRY TENNENS SAIF CHIEF EXECUTIVE Maintaining the highest standards SAIF is constantly working for its members and supporting our local communities

ear colleagues, In the past year, SAIF has been SAIF has a stand – H2 435 featured in The Economist journal, with – at the National Funeral Paul Allcock discussing the growing JOINT Exhibition (NFE), Stoneleigh number of requests to webcast funeral DPark, from 9 to 11 June. Please come and ceremonies for relatives who live in WORKING IS visit us, it will be great to meet you and other nations. PARAMOUNT TO let us introduce you to SAIF’s Executive President Paul Bowley has Committee Members, SAIFInsure, been interviewed by BBC South ENSURING THE SAIFSupport and the IFD College; and advocating for dropping the fees for SUCCESS OF join us for a quality hot beverage from children’s funerals at their crematorium one of our baristas! and cemeteries. THE FUNERAL If you are new to SAIF, or thinking SAIF’s Associate Member Trident DIRECTOR IN about joining SAIF, we would be Marketing has been our keynote delighted to discuss the full range of speaker at the SAIF Regional Meetings, SCOTLAND AND benefits and professional services we advising members about the clarity INEVITABLY customise for the independent funeral of the proposition through local director across the UK. newsprint advertising. The advice THE REST OF The public relations (PR) service we has been for clarity of words, ‘less is THE UK offer through the SAIF PR Committee more’, and ensuring the colours are is one of those tangible benefits of stronger, especially as newsprint absorbs membership. As we promote the SAIF the colours. regulation bites in two years’ time. A logo as a kitemark of quality and personal Genesis PR is SAIF’s appointed state of readiness is essential. service by our members to the general media relations company and our SAIF is here to maintain the highest public, let me share with you some of the members receive one free consultation standards among UK independent activities SAIF has been highly engaged as a benefit of membership. It might be funeral directors who seek to provide with on your behalf in PR nationally you are doing a community event, such professional care and services to families and locally. as a bowls day or family party day. during their most bleak times. Just last month, our Scottish President, Speak to [email protected] or If you are interested in joining SAIF, Mark Porteous was quoted by The Times phone on 01473 326405 for assistance we are here for you. Contact us by newspaper on which crematoria would in profiling this in your regional media. phone, email or carrier pigeon. We would do a cremation service for the convicted Changing tack, the joint working be pleased to discuss benefits whether killer, Ian Brady. Also, our immediate group between SAIF and the NAFD you are new to trade associations Past President, Paul Allcock was sought has commenced its work on redrafting as an independent or existing member. for advice by the The Guardian on the a common code of practice, initially in Warmest wishes options for how funeral directors can Scotland but sensibly for the whole of determine whether to take a funeral the UK. My colleague and CEO of the service of a person with such a violent NAFD Mandie Lavin is busy drafting and evil past as Ian Brady. It was an the new code in partnership with the opportunity to convey to the public how working group. This joint working is SAIF members are discerning ethical paramount to ensuring the success service providers. Each company will of the funeral director in Scotland form its own opinion on such requests. and inevitably the rest of the UK, as [email protected]

5 COMMENTARY

RONNIE WAYTE GOLDEN CHARTER CHIEF EXECUTIVE Are traditional funeral services going the way of the Victorians? The extreme end of changing funeral trends – and how we decide where to go from here

n this month’s issue (page 17) we cremation was their next best option. Where we go from here has been the report on Russell Davison, who Nonetheless, Russell wound up satisfied burning question of the year so far, given went to extreme lengths to ensure with the experience, which he said “truly the spread of Independents’ views. These his wife’s funeral was carried out amazed” him. are contentious issues, and in meeting Iin their own way: she stayed six nights An unusual case, but not unique. On with funeral directors and planning in his room after her death as he dealt Radio 4 last month, at the same time the out options with the SAIFCharter directly with the crematorium and held Davisons’ story was breaking, a family Executive, we have been trying to find his own memorial – and at no point got discussed keeping their child home the best possible route through. a funeral director involved. for eight days after her death. Dying Golden Charter has always considered We have been talking for some time Matters week again raised the financial it vital to achieve 40% pre-need market about changing views on funerals, implications of death, another strong share. If not, no one’s long term position with this family’s idea that a funeral influence away from traditional services. is assured. So in looking forward we will director is primarily “a fridge and a Even celebrities are going for the stripped- of course be most influenced by funeral taxi” at the extreme end of what does down option, and where David Bowie directors maximising their pre-need to seem to be an undeniable trend. We all goes, plenty of others tend to follow. at-need share with ratios of 30% and know personalisation is what families So the culture at large seems to be more. We know this is a reasonable increasingly want, and in this case the hinting at a move away from the Victorian figure, with many far exceeding it. most personal funeral was also the one model of funerals. Then we come to the Independents’ average ratio currently that cost “a few hundred pounds” by hard facts, to what we have seen recently sits at 17%; doubling that to 34% would cutting out the funeral director entirely. in the funeral profession: a previously immediately secure market dominance Our sector is more aware than unheard of level of price sensitivity, with and upwards of 40% share, safeguarding anyone of that route’s downsides. The the Co-op using these new conditions the independent sector and all the Davisons navigated terrain alone where to encourage families away from families who depend on it. most people look for help – for example Independents, selling funerals through We are looking for ways to help you they had the idea that they could previously uncommon tactics. reach those levels, and listening keenly to have an outdoor funeral pyre until the One of these changes: the Co-op the funeral directors who are currently law stepped in and made it clear that has broken the link between its actual exceeding them. Whether or not the average prices and how it advertises. long term trend is for Victorian funerals We know its average funeral cost has to disappear, rivals have picked up on increased – its own website shows a rise changes in families’ attitudes and are THE CULTURE to £3,882 in 2016 – and we know from undermining the model as a result. Our ... SEEMS TO our research that Independents’ average own actions cannot be delayed. l prices were broadly £500 cheaper than BE HINTING the Co-op’s in 2015. We seem to be AT A MOVE in a situation where upselling from a low “prices from” advertised level is AWAY FROM succeeding in distorting the market at THE VICTORIAN a time when people are interested in lower prices. This model is an alien MODEL concept to most Independents, but it is a Ronnie Wayte winning formula for the Co-op just now. [email protected]

7 GRIEF SEMINAR + POST-MORTEM RECONSTRUCTION + EDUCATION DAY + MYSTERY CHILD IDENTIFIED + SAIF SPOTLIGHT UPDATE Reporter DIY FUNERAL + SAIFSUPPORT WEBINAR DATE SAIF members may know address. SAIF has asked that SAIF Business Centre that where this is the case, publishes a monthly email members ensure that SAIF update called SAIF Spotlight. Spotlight is forwarded and The electronic update aims distributed to other team to provide a snapshot of members. news and events that SAIF If anyone would like to Visiting William thinks its members should add another email address be aware of, with links to find to receive SAIF Spotlight, Purves Funeral out further information. please contact the SAIF Services in Currently, this email is Business Centre by Edinburgh directed to the main office emailing [email protected] email addresses, which is with details, or by calling SAIF’s Paul Allcock and often an ‘info@’ or ‘office@’ 0345 230 6777. Terry Tennens recently visited the “excellent office” of member William Purves Funeral Services in Edinburgh. Paul (centre) is pictured Call to support Ironman with Tim Purves, CEO, and James Morris, fundraising challenge Managing Director. AGM & AWARDS David Balint, an Estate single day, ending with Planning Consultant with a full marathon. Golden Charter, is taking on The circuit will take COUNTDOWN an Ironman challenge to athletes around south raise funds for Macmillan west Wales, starting and The SAIFCharter AGM and Funeral Planner Cancer Support. ending in the seaside town of the Year are now just three months away Held in Pembrokeshire of Tenby. on 10 September 2017, Golden Charter CEO he SAIFCharter bring your families Ironman Wales will see Ronnie Wayte has pledged AGM and along and make it a athletes swim, bike and to match any funds raised Funeral Planner weekend affair, taking run 140 miles across a by David ahead of the event. of the Year advantage of the T(FPOY) Awards 2017 are perfect opportunity To help David reach his target of £1,000, visit: fast approaching, with to mix business with justgiving.com/david-balint1walesironman2017 Inspector prepares to launch both taking place on pleasure. We plan to Saturday 9 September. arrange dedicated Set in the contemporary organised events for Park Plaza London you and your family, National Funeral Exhibition review of funeral profession Riverbank Hotel including an afternoon overlooking the iconic tea sightseeing bus tour SAIF will be joining members Paul Bowley will be in Hall 2, Natalie McKail will take up her initial period of two years and I look “It is my intention to listen carefully sights of Westminster, of Central London, a trip and colleagues at this year’s Stand 435 with SAIF Chief two-year Scottish Government forward to receiving her to the widest range of views, and to this year’s event will on Coca Cola’s London National Funeral Exhibition Executive Terry Tennens appointment in July 2017 recommendations on how best to assess the current provision of funerals have a brand new Eye and, for any thrill (NFE) in June. The NFE and members of the SAIF regulate the profession, and whether in Scotland over the next 18 months, format. In particular, seekers, a Rib Boat Tour 2017 is taking place from Executive Committee. that should include licensing. Natalie before providing recommendations to following your feedback, on the River Thames.” Friday 9 until Sunday 11 Join SAIF for a warm AIF has welcomed the brings a wealth of experience to the the Minister on a regulatory framework entertainment and All award nominees June at Stoneleigh Park in welcome and light appointment of Scotland’s first role, which places her perfectly to meet for the future.” live music have been have now been informed Warwickshire. refreshments. Turn to page 26 ever Inspector of Funeral the challenges it will bring. In a joint statement, SAIF and the introduced to FPOY to and spaces are filling SAIF National President for a full preview of NFE 2017. Directors by the Scottish “The approach we’re taking will National Association of Funeral help us celebrate success up fast. If you haven’t SGovernment. As SAIFInsight revealed ensure that any regulatory scheme Directors (NAFD) said: “The NAFD and to the full. already booked your in May, the creation of the role fulfils reflects the diverse nature of the funeral SAIF warmly welcome Natalie to the Malcolm Flanders, place for the awards important recommendations by the profession in Scotland and ensures that role of Inspector of Funeral Directors, Golden Charter’s Director ceremony, please National Cremation Investigation, led bereaved families receive the best and look forward to working closely of Funeral Director Sales, contact Golden Charter’s by Dame Elish Angiolini, and by Lord possible care at a time when they are with her, as we have done with said: “Joining us on the Field Support Team Bonomy’s Infant Cremation Commission. potentially very vulnerable.” Government, to help shape the future evening to present the by emailing fpoy@ SAIFInsight can now confirm that On accepting the appointment of the profession in Scotland. awards will be three goldencharter.co.uk or Considering selling your business? Natalie McKail will spend the first Natalie McKail said: “I am delighted to “We believe appointing an Inspector time Sony Gold winning calling 0800 145 6520. Received an offer and would like a view on it? 18 months of her two-year appointment accept the Ministerial appointment of of Funeral Directors is in the public radio broadcaster Colin To book Need help with a start up or acquisition? undertaking a review of the funeral Inspector of Funeral Directors, and look interest and believe Natalie’s Murray. No doubt the accommodation at profession, with a view to making forward to working corroboratively appointment will help keep standards charismatic radio and specially negotiated recommendations to Ministers on with funeral directors, representative high in the profession, as well as television presenter rates, please visit Guy Turner how it should be regulated, including bodies and a broad range of strengthen public confidence, and will meet his match parkplaza.com/ If you would like to contact me in complete confidence to whether to introduce a licensing regime. stakeholders on behalf of the we look forward to forming a close with the UK’s largest goldencharter17 or discuss your business or plans please call on 07917 221 497 Speaking about the appointment, bereaved across Scotland, working relationship and gathering of independent alternatively call 0844 Public Health Minister Aileen Campbell ensuring the highest standard bringing her up to speed with funeral directors. 854 5292 and quote said: “I’m pleased that Natalie McKail of service at the most difficult all the issues affecting the “We hope you can PAC code GOLD08. www.funeralconsulting.co.uk has agreed to take up the post for an time for families. funeral profession.”

Natalie McKail 8 9 REPORTER

DATES FOR Grief Journey YOUR DIARY... COMMUNITY UK appointment WEDNESDAY 14 JUNE Dr Bill Webster is pleased to Webinar – How announce the appointment of SAIFSupport can Linda Jones as Executive Director help your staff of Resources for Grief Journey UK. SUPPORT Linda is former Administration WEDNESDAY 21 JUNE Annual grief seminar held during ‘Dying Matters Awareness Week’ 2017 Manager of SAIF, and will bring Midlands her knowledge and expertise with Regional Meeting, ix months to the day after the are conducted by the company, and its funeral directors to her new role Birmingham Croydon tram crash tragedy, which operation has set the standard in this of furthering grief support and WEDNESDAY 12 JULY killed seven people, the town’s field. Its dedicated team regularly visits aftercare to the UK. She will be at Webinar – content TBA independent funeral director nursing and care homes and churches of the NFE and will look forward to SRowland Brothers opened a two-day all denominations, and bereaved families meeting many of you there. WEDNESDAY grief seminar. The first day was aimed at can contact the company for emotional and Grief Journey UK provides 13 SEPTEMBER supporting bereavement professionals practical support at any time, even years aftercare resources to funeral Webinar – content TBA and volunteers affected by the disaster and after the funeral. No charge is made for this. directors and grieving similar tragic events. The following day Dr Bill also focused on the need DYING MATTERS AWARENESS people through its books, WEDNESDAY focused on suicide and its aftermath. for caring professionals to take care Cliff Bradley & Sons Funeral Directors Wills, probate and civil services. They videos, web portal 20 SEPTEMBER Both days, at Croydon’s Jurys Inn Hotel, of themselves too, and avoid the in Lincolnshire took part in a recent also had a free hamper draw which and grief support Essex Regional Meeting, drew large attendances. consequences of compassion fatigue, Dying Matters event. was won by a local resident, drawn by facilitator training Chelmsford Delegates included professional which can lead to burn-out. The cost of Dying Matters aims to help people Golden Charter RSM Nick Dawson. programmes. TUESDAY 17 OCTOBER bereavement practitioners, such as social caring for others is emotional pain, he talk more opening about dying, death Pictured are Carlton Bradley; Gareth Details of its South Coast workers, care home staff, police family said, which can damage professional and bereavement, and to make plans Day, Sills & Betteridge Solicitors, and various innovative Regional Meeting, liaison officers, and volunteers from local and family relationships. The ‘vicarious for the end of life. Donna Phillips, Clinical Team Lead programmes can Bournemouth counselling groups, charities and churches. traumatisation’ of sharing other people’s The team handed out more than from John Coupland Hospital, who be found at www. For many, their certificated participation grief takes its toll. The best response, 50 bags in just two hours at Marshall’s was accompanied by two student griefjourney.co.uk WEDNESDAY 18 OCTOBER formed part of their ongoing training in he said, is to take care of yourself by Yard Shopping Centre, Gainsborough, nurses. Also in attendance but not Contact Linda at Kent/Sussex grief counselling. recognising the risk, creating periods of and gave a large number of shoppers pictured was Philip Spicksley, Grief Journey’s Regional Meeting, The seminar – held during national rest and renewal, setting realistic limits advice ranging from dying abroad, President of the Association new UK Tunbridge Wells Dying Matters Awareness Week – is held to what you can offer people, developing dying at home, terminal illnesses, of Independent Celebrants. Linda number, 0333 annually as part of Rowland Brothers’ healthy lifestyle patterns, and identifying Jones 8000 630. WEDNESDAY ongoing programme designed to help one’s unique signs of stress. 1 NOVEMBER the community it has served since 1873. The second day’s seminar tackled the Education Day This year’s guest speaker was subject of death by suicide. Dr Bill spoke Leicester Tigers, internationally renowned bereavement of the unique nature of grief after suicide Leicestershire specialist and SAIFInsight columnist, and the role of professionals and WEDNESDAY Dr Bill Webster. The Scottish-born volunteers in promoting recovery, 8 NOVEMBER Canadian is also author of 10 books on offering 10 healing strategies. Webinar – content TBA grief counselling. Dr Bill spoke of 10 needs of people In the four sessions on the first day, traumatised by the suicide of a loved one, WEDNESDAY Dr Bill pointed out that people do not simply and suggested ‘10 tasks of mourning’. He 15 NOVEMBER remember crises, they re-experience them, pointed out that recovery does not follow a Northern Ireland and those involved professionally, or as linear timescale, but oscillates between good Regional Meeting, volunteers, have a vital role to play in the and bad days, and can take months or years. Belfast recovery of those affected. Among other He emphasised the important role played by topics, he took the delegates through the the community in the aftermath of suicide. FRIDAY 1 DECEMBER principles of post-traumatic stress disorder “If the community is working well, grief Wales Regional Meeting (PTSD), explaining the risk factors and counsellors would be out of a job,” he said. and Christmas Dinner consequences of delayed grief. Certificates of attendance were given Stradey Park Hotel A number of years ago, Rowland to everyone. & Spa, Llanelli Brothers pioneered the practice of offering ongoing personalised support Go to www.rowlandbrothers.com for to the families of people whose funerals more information. SAIF AGM and Banquet weekend 2018: 16 – 18 March 2018 Following the success of CONVERSATIONBIG this year, SAIF is pleased Dying Matters Awareness Week to advise that several took place on bookings have already been The annual8 eventto 14 May stresses 2017. made for the 2018 AGM and the need for people to have ‘ Banquet weekend being conversation ’ held at the Metropole Hilton for their end of aboutlife – the the need need to theto have plan big Hotel in Brighton. Further a Will in place, to specify funeral details and booking will wishes and finance be available on the SAIF Attendees at where possible. V website in due course. www.dyingmatters.org the seminar isit

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HUSHLAND PORTRAITS: BESPOKE PENCIL PORTRAITS FOR SERVICES A hand drawn portrait is Order Of Service and post the a wonderful way to honour client the original mounted someone who has passed and drawing and any extras they is a beautiful legacy to keep have ordered. and share. The basic package for Bill Taylor has been a Hushland Portraits is £65 and professional artist for more includes a unique hand drawn than 30 years. He is now mounted pencil portrait, a offering a unique portrait jpeg ready for ‘order of service’ service for the clients of SAIF print run and an A4 mounted members to use on the Order original to be used within Of Service and within the the ceremony itself. The funeral service. package also provides Bill reports complete client a digital copy for them to confidence and satisfaction. use for emailing or printing. Extras that can be offered Here is how it works: include time-lapse videos 1. After the client decides of the portrait being drawn, they want a portrait, one to prints and cards. three photographs should  be sent to Bill to discuss the For more information, The course included (from left to right) Brian Langford, portrait. Bill will reply with a visit the website Nyree Swinscoe-Hunt, Phoebe Vincent, Laura Sheils, Iain black and white composition www.hushlandportraits. Campbell, Rachel Carline, Martin Jeffrey and Richard Carter photo and will confirm the portrait and email them back 3. Bill will then send a com or email Bill on bill@ final design. a scan of the finished picture jpeg of the portrait direct to hushlandportraits.com or 2. Bill will then draw the for them to approve. the printers ready for the by calling 02920 140219. the future and again congratulate them on increasing their personal skill sets to include post-mortem reconstruction.” Attendees of the course were quick Post-mortem to give it rave reviews. Brian Langford wrote: “For the TRAINING experienced practitioner, and anyone DATE who wishes to develop their skills, it reconstruction is one of the best job-related courses The Foundation for Taylor: Edd Frost and The William Purves Embalming Academy held the intensive a professional embalmer will ever go Infant Loss Training will Daughters, Banbury n five-day course at the University of Edinburgh Old Medical School on. The toolkit that is delivered after be hosting Infant Loss: Jason Maiden, Chelsea the course is a highly valued prize too... Identifying best practice Funeral Directors and to provide a hands-on approach to cranial/facial reconstruction the ability to say goodbye to a loved between hospitals, funeral Natasha Bradshaw one who otherwise would have been directors and crematoria. Superintendent & Registrar within a closed coffin due to the nature The event on Monday Mortlake Crematorium: Best n intensive five-day and hard work, everyone in the group of their injuries is a great gift.” 18 September 2017 runs practice between funeral course on post-mortem bonded well and put in a fantastic effort Laura Sheils added: “I embarked from 9am to 5pm at directors and crematoria reconstruction has provided which resulted in a very successful on this course with extreme trepidation, Birmingham Conference n Rachel Bennett, lead a hands-on approach to facial week with excellent results.” knowing I would most definitely be and Events Centre at £95 Chaplain: Western Sussex Areconstruction. The William Purves The course was attended by Brian the least experienced of the students with refreshments, lunch Hospitals NHS Foundation Embalming Academy of professional Langford, Funeral Director, Melia attending. I was almost instantly made and certificate included. Trust: How religious beliefs embalming skills held the training Powell Family Funeral Care, Keighley; to feel relaxed and comfortable. Confirmed speakers: affect parents approach to seminar at the Old Medical School in Laura Sheils, Trainee Embalmer, John “It was clear from the very outset n Anne Barber, Managing a pregnancy or infant loss the University of Edinburgh. Kane Funeral Directors, Dumbarton; that the tutors shared the same moral Director: Civil Ceremonies n Dr André Coetzee, The skills and techniques taught Richard Carter, Embalmer, Ian Bendall compass and respect for the specimens Celebrant Training Consultant Perinatal during this course will provide the Funeral Directors, Castle Douglas; used during the week that we, as n Roger Gale, Chief Pathologist, Birmingham students with the ability to reconstruct Phoebe Vincent, Embalmer, MBIE, members or students of the British Executive: The Child Women’s and Children’s a badly traumatised case, turning a Co-op Funeral Care, Walsall; Rachel Institute of Embalmers, adhere to.” Funeral Charity NHS Foundation Trust closed coffin into an open coffin for Carline, Embalmer, MBIE, Co-op Funeral The William Purves Embalming n Judith Dandy, Dandelion n Debbie Foster and viewing. The course tutors, Martin Care; and Nyree Swinscoe-Hunt, Academy was set up in 2012 and offers Dreams: Setting up a baby Sarah Davies, Anatomical Jeffrey and Iain Campbell, were Trainee Embalmer. an introductory course in embalming funeral provision Pathology Technicians, delighted with the students who Iain added: “We believe that all those as well as the advanced post-mortem n Tim Morris, CEO: The Birmingham Women’s and attended the first ever session. who attended left having increased reconstruction courses. Institute for Cemetery Children’s NHS Foundation Martin said: “We would like to their personal skills as embalmers,  and Crematorium Trust: Covering ethical and congratulate all the attendees who leaving with the confidence to handle For more detail on the William Management: Legal Issues practice related matters took part in our first post-mortem trauma cases and now better serve the Purves Embalming Academy and n The Foundation for Infant n SANDS, offers links reconstruction course at Edinburgh companies and more importantly the their courses, visit their website Loss Training’s Funeral to funeral directors and University on 17 to 21 April 2017. families who rely on their support. www.embalmingacademy.com Director of the Year: Aaron support “The course was very intensive “We wish them all the very best for or call 0131 447 5858.

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ACCESS SAIFINSIGHT ON TWITTER Readers are reminded that with @SAIFInsightMag (twitter.com/ SAIFInsight.co.uk growing in saifinsightmag). Save the date... popularity, the magazine can now With each issue now available also be found on Twitter. online from SAIFInsight.co.uk, SAIF Education Day, Thursday 1 November The new social media channel Twitter can keep you up to date on brings the latest news from the when you can see the full magazine, Following on from last year’s 2017 from 10am to 5pm. funeral profession directly to as well as offering links to the latest successful Education Day, SAIF Guest speakers will be Independents’ news feeds. stories – including some which can has booked the same venue of confirmed shortly, so please Funeral directors can follow be found online before the print Leicester Tigers Rugby Club for save the date and ensure the magazine by going to edition arrives. the 2017 event. you log in to the members This year’s conference takes area of the SAIF website at place on Thursday 1 November www.saif.org.uk for updates.

SAIF’s Claire Day It’s time to meet SAIF’s new administration manager SAIF Business Centre had a cause for celebration recently as new Administration Manager Claire Day joined the team. Claire previously worked for 17 years at Harlow College, initially employed NEW INSURANCE as an Accounts Assistant, before working with payroll management, and for the PLEDGE GUARANTEES last seven years as HR Operations Manager. Within this time, Claire supported FUNERAL COSTS staff and managers in all Royal London plans to ‘advance’ money to bereaved families areas of their career journey from handling wellbeing to employer relation issues, oyal London is the latest of how to pay for a funeral. We look as well as introducing new insurance company forward to this being launched very processes and systems. promising to pay families’ soon and we’ve been delighted that Claire said: “It is now funeral costs where a insurers have been exceeding our time in my career for a new Rdeceased policy holder has made no expectations when signing up to challenge and opportunities, This is how all ages communicate, share funeral other arrangements. the pledge.” so I was delighted to have The guarantee, which ensures Royal London’s Group Head of been appointed to this role. funerals are covered up to £5,000, is Protection Debbie Kennedy said: “Linda Jones, my details and make secure charity donations. the minimum required by the “Payment of a claim is the moment predecessor, will be a hard Protection Distributors Group’s (PDG) of truth for our customers and it is the act to follow but my ethos, Don’t be left behind - we can help. funeral payment pledge, which also single most important thing for us to values and commitment encourages insurers to help families get right. to the funeral profession with products like trusts and Wills. “That is why we are signing up and the team at the SAIF Royal London plans to ‘advance’ to Protection Distributors Group’s Business Centre, along with money to families, ensuring that funeral payment pledge and will the support from Chief funerals are not held up. shortly be advancing money to allow Executive Terry Tennens, According to the Financial Times, funeral arrangements to take place will ensure that the service www.memorygiving.com PDG Chairman Emma Thomson said: while the estate is being settled. provided continues to grow “We are very pleased Royal London “Not only will this ensure a better from strength to strength. 0118 979 9633 are to become the latest insurer to claims experience for all customers “I look forward to meeting R sign up to our pledge. but it may also avoid people having some of you at the NFE “It is fantastic news for claimants, to go into unnecessary debt to pay conference in June.” avoiding the worry some may face for a funeral.”

14 15 REPORTER

Always Own funeral held for Mystery providing a “a few hundred pounds” The Sunday Times has kept in her bedroom for six professional reported on a man who days before the cremation. laid his wife to rest without A memorial was then held solved: service any funeral director last month. involvement, keeping her Mr Davison added: “I The Scottish President of at home for a week before did not want her in the SAIF has spoken publicly the cremation. mortuary or handed over identity regarding the funeral After Wendy Davison to a funeral director. of the Moors Murderer died, her husband “I wanted us to take Ian Brady. SAIF’s Mark Mark Russell said he wanted care of her ourselves at our Porteous appeared in Porteous to be in control of what family home, and have her of child’s an article in The Times would happen, originally in our bedroom so I could newspaper to stress that planning to burn her body sleep in the same room. everyone must be entitled manner, regardless of on a pyre, before settling “I was sure this would to a dignified end. what our personal views for a cremation on learning be a comfort to us all but body Brady, who died aged may be.” this was illegal. again I am truly amazed 79 in May, had previously According to the He said: “The whole about what has happened; expressed his desire to national newspaper, a funeral cost us a few having Wendy’s body at be cremated and have spokesman for Sefton hundred pounds, when home and being able to sit revealed his ashes scattered in Coroner’s Office in the average in Britain is with her all day, have her Glasgow. However, the Merseyside confirmed several thousand pounds. friends and family come Dedication and perseverance newspaper revealed that that Brady’s remains “And what are you really to sit with her, chat with uncover ‘Miranda Eve’s’ true Glasgow City Council had been released and paying for? A fridge and her, chat about her and identity 12 months after the has said that it ‘will do were now in the care of a taxi.” light candles and incense girl’s discovery everything in its power his solicitor. He said that he and the on her alter proved to to prevent his wishes Few murders have couple’s four sons had also be such a beautiful and being fulfilled.’ shaken the public as much nursed her at home during comforting experience for In The Times article as Ian Brady’s crimes. her final months, and me, the boys and all that young girl has been identified unknown reasons, Edith was left behind. DNA sample and it provided to be the final Mark said: “The history of Between 1963 and when Wendy died she was are taking part.” a year after her perfectly Six steadfast volunteers calling step in formal identification of Miranda. the individual in question 1965, Brady and his preserved body was found in themselves Team Miranda, with Peter is the grandnephew of Edith and the dictates that there will accomplice, Myra Hindley, a coffin. information garnered from 34 additional grandson of her brother Milton. never be a normal, tortured, sexually abused AIn May 2016, builders working on a researchers, which included retired police When the investigation started, The traditional funeral. and killed five youngsters family home in San Francisco unearthed a officers who specialise in cold cases, Garden of Innocence held a service “However, we care before burying their beautifully constructed casket containing worked tirelessly on this case. at Greenlawn Memorial Park in San for the deceased in a bodies on the moors a child’s body. Elissa Davey, the group’s founder, Francisco to lay the child to rest. professional and respectful outside Manchester. With no note of her name, the medical said: “The research effort was complex, As SAIFInsight revealed in issue 177, examiner and coffin design revealed she consisting of phases which often the group worked tirelessly to handcraft had been buried for roughly 145 years. overlapped. A successful completion her a new coffin. Elissa said: “I spent the The Garden of Innocence, an organisation of each was needed to obtain a 100% weekend at my sister’s All Star Custom that looks after the remains of unidentified positive identification.” Cabinets shop in Torrance, California, children, stepped in to give the girl – who They started with the original casket, helping to build a casket to place Miranda WEBINAR SESSION was given the temporary name Miranda which was made of metal, 37 inches in and her current casket in. SAIF will be hosting a It will also be a chance Eve – a proper resting place, as featured in length with two viewing windows in the “It took us 18 hours to build, but my webinar for members on to learn more about the the June 2016 issue of SAIFInsight. lid. The style was easily distinguishable family, Jana and Larry Cooper, their 14 June, entitled ‘Self-care SAIF Bereavement Care 12 months later, researchers have from other caskets of the era and the son, Kevin Cooper and daughter, Tracey and the role of SAIFSupport. pilot scheme. been able confirm that Miranda Eve was makers were quickly identified. Huebner are professional builders. From 11am to 12pm, To join in all you need Edith Howard Cook, the second born DNA also played a crucial role in “The children that come to The Garden Catherine Betley of is a PC, laptop or mobile daughter of Horatio Nelson and Edith solving the mystery. Funeral director of Innocence are no longer abandoned, we Professional Help will device and internet access. Scooffy Cook. She died on October 13, Enrique Reade pulled strands of hair, have them. We invite the communities to present this seminar During the session members 1876, at the age of two years, 10 months which were sent to Jelmer Eerkens, their service as these children belong to covering why good self-care will be able to see and and 15 days and had been buried in the Professor of Anthropology at UC Davis, all of you now and we are a family.” is important in the funeral hear the presenter and the family plot of the town cemetery. for analysis and sequencing, before As SAIFInsight went to print, a second profession; how you can presentation, and be able to The cemetery was closed in 1902 the girl was reburied. The results memorial service was planned in honour improve and maintain the make comments by typing and the interred were exhumed and showed that Edith began experiencing of Edith Howard Cook on June 10 at her mental health and wellbeing in a chat box. transferred to another location. For undernourishment approximately three graveside in Greenlawn Memorial Park. of yourself and your staff, and Spaces are limited so months before her death. When they the SAIFSupport service – book your free place now. uncovered her cemetery plot details, the who is it for and why people You will be emailed the link linked funeral home records indicated the DID YOU KNOW? access it. to join the webinar at 11am THE CHILDREN cause of death as marasmus, a term used The name ‘Miranda Eve’ came from The session will also cover on 14 June. Book online at in the 1800s for severe undernourishment, two parties. some of the recurring themes EventBrite or email SAIF THAT COME TO US and it is most likely an infectious disease The Public Administrator provided SAIFSupport has helped with, at [email protected] ARE NO LONGER caused her marasmus. the name ‘Eve’ and the children of including: workplace stress;  The team even tracked down a direct the family home where the Edith depression and anxiety; For more on SAIFSupport, ABANDONED descendant of the Cook and Scooffy was found chose ‘Miranda’. family and relationship check out this month’s main Elissa Davey families. Peter Cook agreed to provide a breakdown; and bereavement. feature from page 22.

16 17 REPORTER SAIF PRESIDENT SAIFINSURE: Busy schedule for A NEW BEGINNING national President ‘Personal service and the ethos of care’ is SAIF President Paul Bowley has been settling in well to his new role. When he was at the heart of Unicorn Insurance Brokers inaugurated, he promised to dedicate his time to listening to and supporting SAIF members. He will be travelling around the country to hear from as many funeral pologies to any my clients was to ensure that directors as possible. Here is Paul’s second report for SAIFInsight Star Wars fans the decisions made that for borrowing the affected them and the service phrase ‘A new being provided to them were ere we are into my second Twenty-one people attended this meeting, Abeginning’ above, but it feels within my control and that month as President and it’s including SAIF Past President and Fellow very appropriate for the of SAIF. is that of cyber insurance. The next step... just as busy as the first. Alun Tucker, David Peasgood and Nicola launch of the new SAIFInsure. Unicorn IB Ltd (the IB While funeral directors I have received lots of On Thursday 4 May, BBC Jarmaine from the IFD College. We were Some 23 years ago, I stands for Insurance Brokers) would rate as among some messages of support from HOne’s South East Today programme also joined by Braemer Finance, Golden founded SAIFInsure in was formed to ensure that of the least likely trades and a great number of you over asked to interview me. This was due to Charter, Brian Hart of SAIFInsure, and partnership with SAIF and SAIFInsure and the professions likely to be recent months and many a letter I had sent to a local paper in enjoyed another excellent presentation its Executive at the time with membership will continue to affected, the risk still exists. have asked if I might look 2015 regarding the council wanting to from Trident Marketing. the hope and desire to build receive the same core values Accordingly, the new after their insurances by increase the fees for child burials and Towards the end of May, I plan to be an insurance scheme that that I started with 23 years combined insurance wording means of a letter of permits for headstones. attending two more regional meetings not only was the broadest in ago and I believe that, with includes cover for third appointment. I was pleased to learn that on in Devon and Wales and my partner terms of its coverage, but the support of SAIF and the parties where your own You may well have Thursday 4 May, the council abolished Davina and I will be travelling to Gedling, founded on the SAIF membership once again, this systems and records might heard that SAIF receives all charges for child burials and permits; Nottingham, and Ormskirk, Lancashire, principles of a first class will be achieved. have been affected and their commissions from the I applaud you Brighton Council. I was for the official dedication services personal service being The SAIF Executive information released or business which SAIFInsure also interviewed on Radio Sussex Live for two Westerleigh Group provided. Committee has fully endorsed affected. Wider cover for provides. I’m delighted to be that Friday morning on the same subject. Crematoriums and an official One of my proudest the new SAIFInsure Scheme your own cyber damage is able to confirm that this will On Saturday 6 May, I represented opening of a new branch for achievements in some under the stewardship of available upon request. be the case going forward SAIF at the National Association of Exmouth & District Funeral 37 years in the insurance myself and my company, and as the money raised goes to Funeral Directors AGM Banquet at the Services, in Devon. profession was being able to it is my intention to build and Service of a personal nature pay a variety of important Grand Hotel Brighton. I also look forward lead SAIFInsure to become grow the scheme with your Many of you will know me member benefits and I was welcomed by President Jeremy to hopefully seeing one of the two largest support and to ensure that or know of me and I would services such as the free Field and his wife Victoria and an many of you at the insurance schemes for the you all receive the best welcome the opportunity professional indemnity cover excellent evening was had by all and National Funeral funeral profession in the UK. service possible. to meet as many of you and legal expenses cover and many friendships made. Exhibition (NFE). I have seen the funeral again as possible, either at helplines, as well as the costs On Sunday morning, the exchange of If you would like profession change quite The new scheme the National Funeral of the Education Day, NFE presidential chains took place as Jeremy to give to my chosen considerably while my own Unicorn has developed a Exhibition (NFE) (I will be and regional meetings, installed Alison Crake as President for charity this year, profession has seen similar scheme with leading on the SAIF stand for the among others. 2017/18. Abbey Pattenden became the British Heart changes with consolidations underwriter Aviva, one of the duration of the exhibition) Accordingly, what I would 1st Vice and David Barrington 2nd Vice. Foundation (BHF), between companies. The one largest and best known or at one of the regional ask is that all of the members A piece of history was made as this please go to the SAIF element that is a constant in insurers in the UK – for those meetings – I intend to be and those who formerly was the first time two ladies have been website where you my mind at least is the need of us old enough, it was present at as many of these placed their insurance covers President and 1st Vice at the same time. can donate.

for the personal service and formerly named Commercial as possible. with the old SAIFInsure On Tuesday 9 May, I travelled to PAUL BOWLEY, the ethos of care. Union and Norwich Union. Should you wish for me to send me copies of the Newmarket for a regional meeting. SAIF PRESIDENT I have always been sure The main cover elements come and visit you at your insurance schedules so that that the correct way to provide are very much as before, as premises, I would be happy to do I might contact them at the a service is to care for the you might expect. I wrote all so, at a convenient time to you. right time for their renewal. people you are trying to assist, of the other covers historically Aviva, working alongside These should be sent to and I have endeavoured to get and these include: SAIFInsure, intends to do all Brian@unicorninsurance. to know the people behind the • Buildings/contents/ it can to support SAIF and its co.uk and feel free to contact Show your support for the BHF companies as often as machinery/stock, etc membership going forward me on 0203 603 4194 or possible to ensure that what • Loss of revenue/increased in terms of coverage and call 07740 577651. National President Paul Bowley has helped to transform the lives To support Paul’s charity: is given is what they need. costs of working competitive premium rating. You can also reach me has chosen The British Heart of people living with heart and n Visit Paul’s VirginGiveMoney While I never • Goods in transit/glass/ Aviva has been advised by post at 9 Benham Close, Foundation (BHF) as his charity circulatory conditions. webpage to donate directly at aspired personally to money about how important service Coulsdon, Surrey CR5 1JB. of the year. Paul will be fundraising through http://bit.ly/2rkTQwr run my own • Employers/public and is to the membership so will Finally, a thank you in The BHF is the nation’s heart various activities and events during n Contact SAIF Business Centre business, it did products liability supply prompt repairs with advance for your kind charity and the largest independent the year, including all of the regional on 0345 230 6777 become clear to • Fidelity guarantee/ people who understand the support and I very much funder of cardiovascular research. meetings. n Make a cheque payable to SAIF me over the past machinery breakdown hearses and limousines you look forward to working Coronary heart disease is the If you’re thinking of taking part in Charity Account year or so that • Loss of licence. operate, fast windscreen with you all and building UK’s single biggest killer but BHF is a sponsored event, SAIF members n Donate electronically, using the best way to replacement and replacement the new SAIFInsure. leading the fight against it. are being encouraged to fundraise account number 10224793 and vehicles on a like for like safeguard the One key new BRIAN HART, The charity’s pioneering research on behalf the BHF. sort code 60 04 24. interests of area of cover usage basis. UNICORN INSURANCE BROKERS

18 19 REPORTER

The community came out to MEMBERSHIP support the charity day. UPDATE Pictures courtesy of MLA FULL MEMBERSHIP (UK & Europe) Ltd Photography PENDING Peak Cavern House Castleton Mr J R Rodgers Hope Valley Jamie R Rodgers Derbyshire Funeral Directors S33 8WS 17-9 Spey Valley Business Park Mr C MacManus Dalfaber Drive MacManus Asset Finance Dalfaber Industrial Estate Ltd t/a MacManus Funeral Aviemore Director Finance PH22 1ST 1a Ynysmeurig Road Mortuary Equipment Direct supplies Abercynon top-quality mortuary equipment nationwide. Mr R Mustoe Rhondda Cynon Taff Porthcawl Funeral Services CF45 4SY With over 30 years’ experience in this field, 75 New Road we have acquired expertise in this business. Porthcawl FULL MEMBER Bridgend CHANGE OF We use top-quality products sourced from Mid Glamorgan DETAILS/ADDRESS the best factories in Europe and have earned CF36 5DH Change of Name: a reputation for the high standard of our Mrs M Doyle equipment and for our services nationwide. Urwins Undertakers Ltd Affordable Family 5 Rough Road Funerals Limited Kingstanding 80 South Street Birmingham Shiremoor B44 9UP Newcastle NE27 0HS Urwins Undertakers Ltd Previously: Gary Staker Get in touch Funeral Services (Shiremoor) Ltd (Branch Office) with a member 214 Hawthorn Road Kingstanding FULL MEMBER of our team Birmingham NOT RENEWED for more B44 8PP information. Community Ms S Pirie Urwins Undertakers Ltd Aberdeen Funeral Directors (Branch Office) 49 Causewayend 29 Churchill Parade Aberdeen rallies round Sutton Coldfield AB25 3TQ (Business Sold) B75 7LD BLACK JACKET & W/COAT Mr D Persson Wool mix £129.00 inc. VAT Mrs C Foster Daren Persson Funeral Quantock Funeral Services Services Ltd 36” - 46” chest for little Mia Yeomans 63 Walton Avenue Eastcombe North Shields Extra for sizes up to 60” chest HARP Funeral Services held a charity car wash Bishops Lydeard Tyne & Wear and raised more than £2,000 for child’s treatment Taunton NE29 9BS (Business Sold) Somerset TA4 3HU Mr D Persson STRIPE TROUSERS Wool mix n May 2016, Mia Everyone at HARP Funeral Daren Persson Funeral 30” - 38” waist £49.00 inc. VAT Chambers was Services was keen to be ACCEPTANCE INTO Services Ltd (Branch of the Extra for sizes up to 60” waist diagnosed with high involved and helped out. FULL MEMBERSHIP above) risk neuroblastoma All the staff and even their The Old Post Office Iwhen she was four-years-old. families volunteered Mr T G Baxter Churchill Street North Down Funeral Directors Wallsend Mia’s family would like her their time and efforts. Tyne & Wear All wool TAILCOATS to access a clinical trial as Dafydd said: “We had a & Memorial Masons 66 High Street NE28 7SZ (Business Sold) 36” - 46” chest £170.00 inc. VAT additional cancer therapy great response from the staff, Bangor in the hope that it will help and even our Autoglym sales County Down Extra for sizes up to 56” chest prevent a dangerous relapse. rep offered to donate products BT20 5AZ Director of HARP Funeral when he heard about the Also - Frock Coats - Rain coats Services Carwyn Iles and charity car wash for Mia.” ACCEPTANCE son Dafydd wanted to do More than 100 cars turned INTO ASSOCIATE MEMBERSHIP Suits - Shirts - Overcoats etc something to help Mia up on the day, including Mia Chambers when they heard with her family, and at some Mr W A Taylor-Beales about her family’s goal to points during the day cars Hushland Portraits Note: Should any SAIF member have any known reason which raise funds for Mia to travel were queuing out on to the 52 Wellesley Road would prevent membership to America to access the trial. main road. The event was a Colchester being granted, please contact the 01276 601 039 | [email protected] The firm held a charity car huge success, and thanks to Essex SAIF Business Centre, in writing, CO3 3HF wash at the funeral home the generosity of those who with substantiated evidence against the said application to be www.mortuaryequipmentdirect.co.uk on Pant Road, Dowlais, on came a massive £2,100 was Mr D Gosling received at SAIF Business Centre Saturday 1 April. raised on the day. Life Expressions by no later than 30 June 2017

20 21 FEATURE

PRESENTING ISSUES

22% General stress

16% Relationship breakdown

28% Depression

SAIFSupport was specifically 10% Workplace stress developed to provide confidential care and comfort to funeral directors. 10% Bereavement The proactive approach in looking 5% after our mental health has ensured Workplace conflict

that SAIF members always have a 3% Health concerns dedicated support network IT’S GOOD 6% Other family issues

TOWORDS: TIM POWER TALK

’ve never told anyone this before”, is a them and how they feel. Our job is to listen, to The issue of mental health is gaining wider In conclusion, the Mental Heath immune to the effects of loss themselves, and SAIFSupport service is providing them with common phrase that Catherine Betley reassure the caller about how they are feeling attention in the UK, particularly following Foundation’s report suggested that our bereavement issues make up a considerable strategies and other sources of support to help hears from people who have called and that there is support available for them, Prince Harry’s admission that he sought collective mental health is deteriorating, linked number of calls to the service. them overcome the distress they feel, be that the SAIFSupport line because they and then help identify and address what is counselling after two years of "total chaos" to greater insecurities in life expectations for Catherine said: “It’s not uncommon to telephone or face-to-face counselling or other are at the end of their tether. causing the problem. It’s only then that we will when he struggled to finally come to terms work, relationships and home. have a person call us to say they are interventions available in their community. These personal and difficult start to suggest strategies that will help them with his mother’s death. This wide range of anxieties is also present in struggling at work because of the But whatever the issue, all conversations disclosures sometimes come move forward.” A recent report by the Mental Health the lives of funeral directors and Catherine and death of a loved one and this stress with SAIFSupport are totally confidential, immediately, but often happen SAIFSupport has been developed Foundation, called ‘Surviving or Thriving; her team have supported directors, managers is compounded by a job which as Catherine confirmed: “We provide “Iafter a period of time when trust and specifically for business owners and managers the state of the UK’s mental health’, which and employees through many different issues. entails supporting families who a confidential and non-judgmental confidence has been built up between the who are concerned about a staff member, as was launched in May to coincide with Mental She said: “When we launched SAIFSupport are distressed themselves. All service so nothing you say to us will caller and Catherine and her colleagues. well as for employees who would like to speak Health Awareness week, highlighted the I thought we were going to be dealing with the time they are trying to keep get back to your employer – not even But when their apprehension and fear gives to someone about issues that are causing them fact that only a small minority of people in mainly work-related stress, but this only makes calm and carry on at work but the fact that you have been in touch way to understanding and trust then a real to struggle at work. the UK are living with high levels of good up around a third of the issues we cover. The are suffering enormously. with us. It’s just between you and us. breakthrough can happen, opening a door to Catherine believes that we all need to be mental health. majority of calls are about personal relationship This is why we describe “But remember, it’s not just about deep-seated worries and revealing the issues more proactive in looking after our mental In its survey of more than 2,000 people, breakdowns, health issues – particularly SAIFSupport as ‘caring for the counselling, as we can offer all kinds that are causing them distress. health and be more aware of the issues that nearly two-thirds said that they have depression – and bereavement. It’s very hard people who care’.” of practical advice and information Catherine, who has been managing the lead to stress. It’s important that we deal with experienced a mental health problem. More to separate work and life stresses nowadays.” In addition to offering to help people, and there’s no SAIFSupport service since it was launched difficulties before a problem escalates – and than four out of 10 people surveyed said they Although a funeral director’s work is individuals a sounding limit to how many times in 2015, said: “It’s all about giving people calling SAIFSupport is a good place to find a had experienced depression and over a quarter inextricably linked with the bereavement of board for their issues, people can contact us – it’s the space to talk about what is happening to sympathetic ear and some useful advice. said they had experienced panic attacks. their clients, it does not mean that they are a valuable part of the a totally free service.” l

Catherine 22 Betley 23 Self-care for Update good wellbeing NEWS FROM KINDRED ASSOCIATIONS SAIFSupport offers a valuable first port of call for people in distress, but Catherine Betley would like the service to be seen BURIAL AT SEA: KNOW THE PROTOCOL as a wider preventative As part of the British new site when you apply for the planned day due to break up when it enters resource to help people Institute of Funeral a licence, but you have to adverse weather conditions, the sea, and also so it to seek advice on mental Directors (BIFD) Diploma supply good evidence that as the waters are required sinks down to the bottom. health issues before they in Funeral Service, we look it is suitable for burial. to be fairly calm for the It should be made of solid reach a state of crisis. at all different aspects of You apply for the licence service to take place. This softwood and not contain She said: “We are funerals, one of which is from the Marine is something you should any plastic, lead, copper finding ourselves being burial at sea. If someone Management Organisation make the family aware of or zinc. There should be a service of last resort walked into your office (MMO) where they will at the time of arranging. 40 – 50 two inch holes and we are very keen to and asked you to arrange require a death certificate, If you are going to hold the drilled throughout, to allow encourage people to think one, would you know Certificate of Freedom funeral service on the same the water to enter the coffin about getting advice about what to do? Here is just from Fever and Infection day and intend to hold it and the air inside the coffin mental health issues SAIF BEREAVEMENT CARE a quick overview. and a notice of intention on a boat with people to escape. before they get into real There are three to remove a body out of attending, you could also difficulties. sites available for England (form 103). put a backup plan in place Read part two of this “That’s why it is so is currently rolling out the promotion of burial, these being You can also apply so the service could still article in the next issue important that people talk Providing an aftercare SAIF Bereavement Care to his staff and is off the Needles at online through the go ahead with the burial of SAIFInsight (July). about mental health and service for local excited about its potential to add value to the Isle of Wight, off Government website. taking place at a later date. consider self care his business. the south coast between When arranging the The coffin has to be By Clive Pearson, strategies to encourage communities He said: “We position SAIF Hastings and Newhaven service, you should take made to specific Immediate Past President good wellbeing. Bereavement Care as part of our aftercare and off Tynemouth, North into consideration that the requirements so it is British Institute of “It’s important that Following the success of SAIFSupport, service when people come to arrange Shields. You can propose a burial may not go ahead on robust enough not to Funeral Directors people recognise when they SAIF Bereavement Care has been a funeral. We give them a leaflet and are not feeling themselves launched for the clients of funeral directors explain that the service is backed by or are in a persistently low to specifically help them deal with the SAIF, so it is professional and reputable. mood so they can speak pain and loss of losing a loved one. We then ask them if they would be to us or access support or It’s a similar format to SAIFSupport, amenable to receiving a call from a health services in their with a helpline and access to telephone member of the SAIF Bereavement Care community before things and face-to-face counselling, and is team six weeks after the funeral to check escalate. being piloted in 11 sites across the UK. on how they are coping. “It is a sign of strength, Funeral directors involved in the pilot are “So far, everyone we’ve talked to have not weakness to seek help.” encouraged to explain the service to their said they would accept a call from the The Mental Health clients and ask them if they would like service and we plan to follow this up by Foundation suggests 10 SAIF Bereavement Care to get in touch sending another copy of the leaflet to them practical ways of looking with them four to six weeks after the at home before the SAIF Bereavement after your mental health: funeral just to ask about how they Care team contact them.” 1. Talk about your are getting on and if they would like Matthew plans to market SAIF feelings any support. Bereavement Care more widely, with 2. Keep active While the service has been specifically display boards in his windows and he’ll be 3. Eat well developed to help bereaved people, it also talking to local GP surgeries, churches and 4. Drink sensibly benefits funeral directors by providing nursing homes. 5. Keep in touch with an aftercare service and has the potential He said: “I’ve always wanted to give friends and family to help market the funeral director’s this type of aftercare service in the past 6. Ask for help service in the local community. but have felt that we were not qualified 7. Take a break Catherine Betley, who manages the to take on this role. With the launch of 8. Do something you service on behalf of SAIF, said initial SAIF Bereavement Care we now have are good at feedback from clients has been excellent. professional counsellors that have a 9. Accept who you are She added: “If required, we can put a specific understanding of bereavement 10. Care for others. client in touch with a local bereavement and can provide a service that is in the counsellor from our network best interests of our clients. For more information, visit within 48-hours of “I think it’s a great added value service www.mentalhealth.org.uk contacting us – that’s a that will not only reflect positively on my service I don’t think you business but also give me the opportunity If you’d like to meet can get anywhere else at to widen our engagement in the local Catherine and her the moment.” community. I think it’s a real ‘door opener’.” colleague Chantelle Matthew Gallagher, SAIF is looking for additional members Rose, they will be on the Director of Bowley & to pilot the SAIF Bereavement Care service. SAIF stand at the National Gallagher which runs Funeral Exhibition (NFE) four funeral For more information, contact Catherine in June. homes in the by email catherine@professional Brighton area, help.org.uk or call 01523 782910. Matthew Gallagher 24 25 NFE 2017 BENEFITS OF BELONGING For Independents, SAIF membership brings recognition and credibility. Most importantly, it guarantees clients the support and reassurance they seek at a very difficult time

WORDS: ANDREW COLLIER

ndependent funeral directors are at the Martin Rowley of Rowley and Sons in heart of our communities. They are York will be one of the attendees. He set friendly, helpful and familiar. Some are up his business just four years ago. It now smaller, while others are larger, often employs not only himself but his wife, two family owned businesses. They have sons and future daughter-in-law. often been around for generations and “SAIF has important advantages,” said are known and respected. Martin. “In this totally unregulated sector, Most will go out to visit bereaved anyone can set up as a funeral director, and Ifamilies in their homes and be able to there are no legal or statutory controls. empathise fully with the relatives left behind “SAIF is important to us as it gives us while providing advice and support. recognition and credibility because we abide But running your own business has its by its Code of Conduct and our premises are challenges. Add to that the fact that running inspected every two or three years. That is a funeral service is much more than just a very reassuring for our clients.” job, and you see why SAIF was established Martin stresses: “It is very important to in 1989. There are currently more than us that we are truly independent. We know 870 privately owned, independent funeral it’s equally important to our clients from directors across the UK. the constant feedback we get from them. I Funeral directors become members for would say it defines us along with the quality a wide range of reasons, but all will stress and service we provide. the importance of being accountable “We also regard transparency on costs as to SAIF’s strict Code of Conduct. They crucial. People want to know what a funeral SAIF at NFE 2017 appreciate the opportunities to meet and is going to cost them, and if they need discuss changes in the sector and to share help, we can arrange finance for them. SAIF will be taking a stand at experiences with colleagues. “We are working with people at a very the National Funeral Exhibition They also appreciate access to a reliable sensitive time in their lives. It is the family’s back in 1912. It also operates in Belfast. voice, able to lobby the Government on our a firm who abides by a set of standards. (NFE) 2017. professional advice service as well as training own needs and requests that we will meet.” Andrew McClure said: “We know and behalf to ensure the independent funeral “From time to time we have used their So whether you are a member options. Where a dispute does occur, SAIF He added: “The NFE is an opportunity appreciate local customs and expectations. director is not forgotten about.” services for questions and queries, or of SAIF or an Independent provides a free helpline specifically for to meet and catch up with what has been All our attention is concentrated on In Edinburgh, William Purves Funeral perhaps legal help. who is looking to join the only members and it runs an Independent happening in the industry. It also gives satisfying the needs of our customers. We are Directors is a member of both SAIF “SAIFCharter owns Golden Charter trade association purely for Dispute Resolution Scheme as well. us a chance to talk face-to-face with our not distracted or bound by corporate and the NAFD (National Association Funeral Plans which we offer to our Independents, make sure you The organisation has a stall at the National suppliers and to explore developments in rules handed down from head office. We of Funeral Directors) which mounts clients and that is a very good product. take the opportunity to come to Funeral Exhibition (NFE) at Stoneleigh technology and equipment.” are flexible and responsive to each the biennial NFE. The company has “I think membership of SAIF adds to our the SAIF stand, in Hall 2 Stand Park, Warwickshire, from Friday 9 to McClure’s Funeral Service is an individual’s needs. 29 offices across the east of Scotland, credibility and provides clear accountability. 435, for a warm welcome and Sunday 11 June. Representatives will be on independent family-owned and run business “We have a long-term commitment to our the Borders and north east England. We are accountable not only to SAIF itself chat over a cup of coffee. hand to provide more information. established in Newcastle, County Down, community. This is where we live and work. Director Tim Purves said: “SAIF but also to the other members. It also means SAIF’s National President It is where we plan to stay. When our clients membership is very, very useful to us. You we have a bigger voice than any of us could Paul Bowley will be joined by need us, we are here. In our locally owned have a voice for the profession, you can have as individual independent companies. Chief Executive Terry Tennens firm there is no pressure from head office to consult with other funeral directors, get “The National Exhibition brings quite a and members of the Executive increase profits. We know that our business advice and help from other members and lot networking opportunities. It is definitely Committee and officers, so make IT IS VERY IMPORTANT TO US will do well when we serve our clients well. from the organisation. useful to go because you have the chance sure you take this occasion THAT WE ARE TRULY INDEPENDENT. “SAIF assists us with regional meetings “There is the strict Code of Practice to meet so many people, listen to news to meet the association that and support. Knowing that if assistance is that we adhere to, which is a good thing, about innovation and to chat with represents Independents at WE KNOW THAT IT IS EQUALLY required, help is only a phone call away, is as it keeps standards high and reassures suppliers. Everybody in the funeral service Government and local levels. IMPORTANT TO OUR CLIENTS very reassuring. SAIF gives us a national the public that they are dealing with has a presence there.” l

26 27 DR BILL CRISIS OF SURVIVING What we do when ‘this couldn’t happen here’ does happen?

nce again, the world has been shocked by an act of terror which has claimed many lives and injured scores of others. But that it has occurred not in some remote or far-off location but right here at home in Manchester, and at a concert attended by Ofamilies and children, brings home to us again that the world we live in can be a dangerous place. This age of social media has meant the average citizen is exposed to many national and personal tragedies, shootings and bombings on our TVs, computers and phones. It seems unbelievable when it happens. But how much more unbelievable it must be to those directly involved. One comment repeated in almost every situation is: “We didn’t think something like this could happen here.” While we are painfully aware that tragedies occur, we insulate ourselves by assuming that they happen to “other people”, “somewhere else”. So when tragedy does strike, there is often a sense of disbelief. Many assumptions 1. Re-establishing safety 3. Feeling the feelings we held about our life and world can be Trauma robs its victims of a sense of power Telling the story in words inevitably involves instantly violated and shattered, causing and control. Realising we were unable profound grief. Frequently people resist surprisingly intense insecurity and anxiety. to control and are now unable to undo mourning not only out of fear but pride. Book early and book online at: It is important to remember “a crisis what has happened, or recover what has We want people to think we can “handle it”. is not an event; a crisis is a reaction to been lost, often undermines one’s sense of People progress best when their any event”. This bombing is a traumatic competence. Any intervention must begin feelings are legitimised and validated. parkplaza.com/goldencharter17 and tragic event. The individual or by reassuring the individual they will be Others’ attitudes, reactions and support are community’s reaction to the situation okay. In an instant their world has become powerful influences on their journey. PAC code: GOLD08 constitutes the crisis. A crisis occurs when unsafe; this needs to be understood and Retelling the story makes it part of the coping mechanisms are overwhelmed. addressed first. survivor’s experience, but only one part. Places can also be booked by calling 0844 854 5292 This explains why in the same situation They may even realise it does not have to some people seem to cope well and handle 2. Reconstructing trauma define, far less destroy them. However, a things, while others appear to fall apart. The second stage is more cognitive, by word of caution – this counselling must be Survivors’ challenge is to make meaning which I mean capable of knowledge. done with care by those who understand Dinner includes a glass of champagne on arrival, a three course meal with tea of their present symptoms in light of past With a sense of safety established, the dangers and triggers of trauma. or coffee, half a bottle of house wine and half a bottle of filtered water. events. For those caught up in the tragedy, the person feels able to begin telling it is about the speaking the unspeakable. their story. 4. Empowerment by taking control Two guests from each SAIFCharter funeral director firm can attend the awards Some situations seem too terrible to even Tragic events cannot be avoided, as The major goal in treating post-traumatic dinner free of charge, with nominees receiving complementary places for up utter aloud. We find ourselves unable to much as we might like to think they can, responses is empowering survivors. to four guests. Beyond this, due to the likelihood of oversubscription, further process the reality of what has happened and there are no quick solutions. People Gaining some sense of control can mitigate tickets will be available to buy at the subsidised rate of or put it into words. But atrocities refuse need information about a tragic event: feelings of helplessness. Thousands of £75 per person. All prices include VAT. to be buried. Almost as powerful as the What happened? What does it mean lives were changed forever by the events desire to banish them from our thinking for me? How does it affect me? What can in Manchester. Coping with victimisation By using the booking details above, specially negotiated prices are available is the realisation that denial does not I do? involves rebuilding the shattered for those staying on Saturday night after the Awards ceremony. work for long. This provides the opportunity to assumptive world, and incorporating into This rate can also be extended to cover the Friday night Appropriate grieving allows offer education on what the person one’s own identity the experience that leading up to the AGM and Awards. people and communities to can expect, and the effects of trauma these things happen – even in Manchester. recover, to heal, to learn and and grief. This will legitimise what As Winston Churchill said in another of to grow. Four things will be they are going through and lets England’s darkest hours: “We shall draw important for those affected by them know their emotions and from the heart of suffering itself the means the Manchester tragedy in the reactions, while complex and of inspiration and survival. We shall never coming weeks and months. difficult, are natural. give up... never, never, never!” l

Dr Bill 28 Webster

EDUCATION & TRAINING

Earn CPD points with the webinars programme A series of online seminars has provided SAIF members with exclusive tuition in INNOVATIVE the comfort of their home or office. As the industry faces new rules and regulations, SAIF is launching a further programme of digital AUTISM SENSORY learning during 2017. Attendees heard from experts offering information and advice on a wide range of subjects, including training, new policies and procedures and guidance EXPERIENCE from SAIF’s President. It was all conducted without the expense and hassle of travel or leaving work. The next webinar, Self-care and the role of SAIFSupport, is on 14 LAUNCHED June at 3pm. Catherine Programme will give those working with people with Betley, of Professional Help, will present the seminar autism an insight into how they perceive the world covering why good self-care is important in the funeral profession and how members new immersive sensory subjected to a range of effects designed Alastair Graham, Director of Fundraising can improve and maintain experience, which can to overload their vision, hearing and and Commercial Development at the mental health and wellbeing. help people to understand thought processes. National Autistic Society, said: “Interactive, Only SAIF members may more about some of the Experience Training Ltd will be offering simulated experiences can really help attend the webinar and sensory difficulties faced structured training sessions on the Autism to increase understanding of autism places are limited, so book by autistic people, has been Reality Experience to organisations across and empathy with autistic people, who your free place now. Once launched in the UK. the UK that employ staff who work can struggle to cope in the day-to-day signed up, members will be The Autism Reality directly or indirectly with autistic people. environment that others take for granted. emailed the link to join the Experience can particularly This includes care and nursing homes, “More than one in 100 people are on the webinar at 3pm. help those working with day centres, funeral directors, hospitals, autism spectrum in the UK. This means Book online at Eventbrite individuals on the autistic hospices, local authorities, prisons, that someone sees, hears and feels the bit.ly/2p0qPJC or email spectrum to understand universities and the retail sector. The world in a different, often more intense, [email protected] more about acute sensitivities to company’s national network of trainers way than others do. Autistic people often THE MARKET LEADERS IN TRAINING In 2016, SAIF was given light, sound and other things in the will also be making the Autism Reality find public places challenging. They Experience Training Ltd and sister full approval to award Aeveryday environment that can overload Experience available to carers and family are unable to filter out the sounds, smells company Training2Care (UK) CPD (continuing personal those in their care. members of autistic people across the UK. and sights around them, which means they Ltd are the UK’s market leaders development) points from The Autism Reality Experience, Glenn said: “Training2Care (UK) can feel bombarded and overwhelmed by of experiential training to the the nationally recognised invented by Experience Training Ltd’s Ltd and Experience Training Ltd want ‘too much information’. care industry. care, improve lives and helped body, CPD UK. Managing Director Glenn Knight and to improve the lives of autistic people “Understanding these challenges is Training2Care (UK) Ltd is the UK communities to come together to As the funeral profession trainer Chelsey Cookson, is available UK- and have chosen the National Autistic key to making a world where autistic licence holder and UK partner to the support people with dementia. moves towards authorised wide via a mobile simulator unit. Society as our charity beneficiary. We people can live the lives they choose. Virtual Dementia Tour, owned by Training2Care (UK) Ltd was learning and development, The experience requires the user to will be donating 10% of all revenue from “We’re very pleased that Training2Care American non-profit Second Wind formed initially to offer care it has been decided that attempt a series of tasks while being the Autism Reality Experience to them.” has chosen to donate to the National Dreams. Over the past three years, providers high-quality training 18 hours of CPD per annum Autistic Society in its work to support they have worked together to improve with evidence-based training is the norm for individuals to autistic people and their families through the lives of people with dementia. linked to QCF (NVQ). keep their professional status. its helpline, website and other services.” Through the successful launch of It offers over 69 different When SAIF secured the AUTISTIC PEOPLE ARE OFTEN Glenn added: “I hope lots of organisations the Virtual Dementia Tour into the courses, including mandatory authorisation from CPD UK will use the Autism Reality Experience UK, it has seen the desperate need for training, specialist nurse courses it was ahead of the game UNABLE TO FILTER OUT THE as part of their autism training for staff. staff and families to understand what and experience training. All can and now awards points SOUNDS, SMELLS AND SIGHTS I also hope family members and carers a person with dementia experiences be delivered either in the workplace to members who attend will complete the course because it may every day and for improving or at open dates at its fully equipped regional meetings, the AGM, AROUND THEM, WHICH MEANS give them additional insights into their practice. This has helped improve training centre in Essex. Education Day and webinars. THEY CAN FEEL OVERWHELMED loved ones’ worlds.” l

30 31 Politics THE LATEST POLITICAL NEWS AND VIEWS SURROUNDING THE FUNERAL PROFESSION MANIFESTOS Commitments on bereavement support can be found in the Conservative and Labour manifestos. The Conservative Party says families who lose a baby will be supported, including through an entitlement to child bereavement leave. The party also wants to introduce an independent public advocate to act on behalf of bereaved families in public disasters, referencing families involved in Hillsborough as the INSPECTOR OF impetus for the change. Labour has pledged to cancel “cuts” to Bereavement Support Payments, consult with employers Changes to care costs and trade unions on legislating for Conservative Party amends to pull the wool over people's eyes. statutory bereavement leave, and DIRECTORS manifesto policy on cap after Theresa May still wants to take older fully fund child burial fees nationally. Scotland’s first Inspector anger over ‘dementia tax’ people’s homes to fund social care.” Various parties also make of Funeral Directors begins Care costs were originally to guarantees about pensions – with her work next month be updated by David Cameron’s the “triple lock” maintained under Further changes have been made Government in 2016, with a cap to be Labour and the Liberal Democrats’ to long-running plans to revamp introduced for the first time, meaning plans and moved to a “double lock” care costs, with the Conservatives no one would pay more than £72,000. by the Conservatives, among other correcting a manifesto promise and This was delayed until 2020 after proposals – and various plans to now guaranteeing an “absolute limit” councils warned the Government revamp care and its costs. to what people would have to pay out. of “enormous pressures”. The Contact michael.fern@ The new Conservative manifesto Government at the time said it was goldencharter.co.uk to receive PDFs guaranteed that no costs would have still committed to the cap, but this of these manifestos. Voting is 8 June. to be paid by anyone with assets year’s election again threw the cap’s Manifestos are now available for under £100,000. However, for the future into doubt. all the main political parties: first time this would take the price of Theresa May’s Conservative n Conservative – conservatives. atalie McKail, who has past Commission led by Lord Bonomy and Dame between the council and affected parents a home into account, leaving people party originally backed away from com/manifesto experience with the funeral Elish [Angiolini]’s National Cremation and also the wider public”. paying for their own care until their a cap. n Green – greenparty.org.uk/green- profession through her role in Investigation. savings and property value together Health Secretary Jeremy Hunt guarantee Edinburgh City Council during “I’m pleased that Natalie McKail has Reaction fell under the limit. said at the time: “Not only are we n Labour – labour.org.uk/index.php/ Nthe Mortonhall ashes scandal, is expected agreed to take up the post for an initial SAIF and the NAFD released a joint After Labour branded this a dropping it but we are dropping it manifesto2017 to spend the first 18 months of her two period of two years, and I look forward statement responding to the appointment, “dementia tax”, Theresa May ahead of a general election and we’re n Liberal Democrat – libdems.org. year appointment broadly reviewing to receiving her recommendations on after April’s Stirling meeting showed strong responded: “This manifesto being completely explicit in our uk/manifesto the profession, ultimately making how best to regulate the profession, and support for an Inspector. says we will come forward with manifesto that we’re dropping it.” n SNP – snp.org/manifesto recommendations on whether regulation whether that should include licensing. The associations said: “The NAFD a consultation paper... and that A cap is now expected regardless n Scottish Conservatives – and licensing should be introduced. Natalie brings a wealth of experience to and SAIF warmly welcome Natalie to the consultation will include an absolute of the election’s outcome, with scottishconservatives.com/policy/ She said: “I am delighted to accept the role, which places her perfectly to meet role of Inspector of Funeral Directors, and limit on the amount people have to Theresa May now guaranteeing manifestos the Ministerial appointment of Inspector the challenges it will bring. look forward to working closely with her, pay for their care costs.” a limit and the Labour manifesto n Scottish Labour – scottishlabour. of Funeral Directors, and look forward “The approach we’re as we have done with Government, to The Liberal Democrats also promising to fund “a maximum limit org.uk/manifesto to working collaboratively with funeral taking will ensure that any help shape the future of the profession criticised the plans. Tim Farron said: on lifetime personal contributions to n UKIP – ukip.org/manifestos directors, representative bodies and a regulatory scheme reflects the in Scotland. “This is a cold and calculated attempt care costs”. broad range of stakeholders on behalf of diverse nature of the funeral “We believe appointing an the bereaved across Scotland, ensuring profession in Scotland and Inspector of Funeral Directors is the highest standard of service at the most ensures that bereaved families in the public interest, and believe difficult time for families. receive the best possible Natalie’s appointment will help “It is my intention to listen carefully to care at a time when they are keep standards high in the CREMATION CONSULTATION the widest range of views, and to assess the potentially very vulnerable.” profession, as well as strengthen The Scottish Government 2017 are the first attempt at n Views on accepting current provision of funerals in Scotland According to the public confidence, and we look launched a consultation “comprehensive modernisation electronic documents over the next 18 months, before providing Scottish Government, forward to forming a close on cremation regulations of the legislation”, as cremation and signatures recommendations to the Minister on a during her time working relationship and last month, closing on law is currently based on an act n What form should the regulatory framework for the future.” leading improvement bringing her up to speed Friday 9 June. of 1902. Questions about the cremation register take? The appointment follows efforts for Mortonhall with all the issues affecting Under the Burial and updates include: The consultation document recommendations of two major Crematorium, the funeral profession.” Cremation (Scotland) Act n What should be included in can be found at consult. investigations into cremation and the Ms McKail “led 2016, the Government has the management plan for scotland.gov.uk under funeral profession. and delivered drafted new regulations each crematorium? ‘The Cremation (Scotland) Aileen Campbell MSP, the Public Health improvements, as affecting cremation and is n How should equipment be Regulations 2017’. Responses Minister, explained: “The appointment well as rebuilding now seeking views on them. maintained and training can be emailed or posted to of the Inspector is an important trust and Aileen The proposed Cremation provided? the Scottish Government, as recommendation of both the independent understanding Campbell (Scotland) Regulations n Views on timescales outlined in the document.

32 33 SAIFCHARTER Business Matters MYTH BUSTERS WITH IRWIN MITCHELL + TAX CHANGES WITH UK200 GROUP + PEDAL TO PARIS CYBER PROTECTION + HMRC PERSONAL TAX ACCOUNTS + STATUTORY HOLIDAY PAY SAIFCharter Chairman Julian Walker The Golden Charter Risk and Compliance team has is gearing up for a three-day cycling introduced mystery shopping for intermediaries, its direct sales team, and promoting funeral directors, challenge for servicemen and women The board was given a guided tour to allow us to identify training issues and provide Julian Walker is hoping Board visit to any required support across all routes that families SAIF members will use to obtain our plans. Alison Wilson, Director of support his fundraising Poppyscotland Risk and Compliance, looks at what that means The board of Golden Charter held its for funeral directors and the results so far... May meeting at New Haig House, the headquarters of Poppyscotland, to mark its continuing partnership with Poppyscotland and The Royal British Legion. On an unseasonably warm day, the board was guided around the factory where disabled veterans MYSTERY produce over five million poppies ahead of the annual national services of remembrance in November and cater for the individual needs of organisations wishing to remember their fallen with bespoke wreaths. Each SHOPPING poppy is hand assembled in a close knit and lively environment. Ex-servicemen and women produce a huge volume of poppies, which find their way to our lapels through the network he Chairman of SAIFCharter, cuisine and wine at the end of each day!” of volunteers. Poppyscotland is a BEGINS funeral director Julian Walker, Julian served in the reserves for sister organisation to The Royal has pledged to join The Royal many years as an infantry officer, taking British Legion, which grants funds How does it work for funeral directors? then reviews these results, pulling the shopper to decide which plan best British Legion Pedal to Paris, the opportunity to serve alongside to projects that assist those who The Risk and Compliance team, working together a report detailing the visits and suited their needs. The funeral directors/ a three day cycle from London several regular units throughout the have served our country and the with a UK-wide mystery shopping any actions that need to be taken by the arrangers always made sure the shopper to Paris via the Somme, world, and is very proud of the Golden commonwealth. company, is undertaking a twice Funeral Director channel to address any felt it was their choice to take out in support of the charity Charter partnership with The Royal The idea of the partnership yearly programme involving around issues identified. a plan, and did not direct them towards partnership with The Royal British Legion and Poppyscotland. came from ex-RAF funeral director 15 funeral director visits, which will take There have been some questions raised any specific plan type. Any questions TBritish Legion and Poppyscotland. He explained: “I have lost a couple of Shawn Peel, from David Butterfield approximately two months to complete. suggesting that the mystery shopping is posed to the funeral directors or arrangers Julian took up cycling last year and friends to conflict and have conducted Independent Funeral Directors of We provide the company with a brief and not a good use of the funeral directors’ were answered in an unhurried and has completed some endurance events, several funerals of those who fell in West Yorkshire. His foresight has a number of questions relevant to the time; however the introduction of mystery confident manner. but nothing like the 460km distance Afghanistan and Iraq. I was particularly enabled Golden Charter to channel funeral plan sales process. The answers shopping is pivotal to ensuring families However, it was not all good news. that challenges riders with significant honoured and moved to bury two more than £100,000 of committed to these questions are collected to provide receive the correct information and best Concerns were raised in particular hill climbs and windy open country. young soldiers from my own regiment. giving through its funeral plan an overall mystery shopping score to possible service regardless of where around whether the relationship between Julian has already started his training: The Legion has consistently serviced sales; the board wishes to highlight allow for comparison. they buy their plan. The programme funeral directors and Golden Charter was “I’m not a natural cyclist but have found the families with support and been his positive contribution in laying A representative of the mystery was carefully researched to ensure it is as clear as it could be. While there was the area of South Oxfordshire where I instrumental in providing ongoing care the groundwork for the scheme. shopping company will enter funeral the right one for your businesses, and an acknowledgement that Golden Charter live to be an ideal training ground – full for thousands of physically wounded The Poppyscotland poppy is director premises as a customer has been endorsed by Golden Charter’s was providing the plans, there is clearly of hills and lots of beautiful countryside and mentally scarred. markedly different from The Royal intending to discuss pre-paid funeral Funeral Director channel staff and the work to be done around the information to take your mind off the pain.” “If you fancy making a donation or British Legion’s poppy – a subject of plans. This discussion will be recorded. funeral director board members. supplied about pre-planning. The event caters for 300 cyclists, just fancy leaving a message please visit pride among those producing them. This representative may call to arrange a These results have been shared with supporting their endeavour through www.justgiving.com/fundraising/ The board said it was very proud meeting, but will always visit the premises Results from the first exercise Funeral Director channel staff and the rolling road closures and even by closing JulianWalkerPedaltoParis.” l of the commitment shareholders in person as part of their role. Our first set of mystery shopping visits funeral director board members, and the Arc de Triomphe for the finale – the have demonstrated in supporting Following the visit, the questionnaire for the funeral director channel were we will be working together to ensure only event except the Tour de France such a valuable part of the nation’s will be submitted to the analysts along undertaken in February and March, and that best practice in selling is clearly to do so. identity. The 2017 campaign will with the audio recording. The mystery have provided some useful information communicated and understood by all, Julian added: “I speak a little French, be launched later in the year and shopper will pass on any brochures or that will help shape our interactions with to allow customers to receive the best after benefiting from a school exchange information will be available from other marketing material the funeral those promoting our plans. possible experience when dealing with with a boy from Alsace, with whom I Golden Charter’s marketing team director provided during the visit. The It was encouraging to find that no funeral directors and Golden Charter. am still in touch, but I am hoping to just about how your business can output is reviewed and correlated with funeral director or arranger pressured Where a funeral directors wishes to enjoy the opportunity to push myself signal its support. the other findings and passed to the any shopper into buying a plan and that receive detailed feedback on a visit to JULIAN WALKER, and maybe sample some of the regional SAIFCHARTER CHAIRMAN Golden Charter Assurance team which the vast majority (almost 90%) allowed their business, it will be made available. l

34 35 BUSINESS MATTERS

ASK THE EXPERTS

Established WHO WOULD WANT in 1986, UK200 Group is the leading mutual professional association in the UK, with TO BE A LANDLORD? more than Myth busters With changes to tax and tenant rights, is it still worth being a buy- 110 UK quality- WORDS: FERGAL DOWLING, PARTNER, IRWIN MITCHELL LLP assured to-let landlord? Jonathan Russell explores some of the tax issues independent chartered Employment laws generate a lot of comment. Hardly a day goes by without the media lthough we constantly not subject to the principal accountancy reporting scare stories about the employment rights of UK employees, which are depicted hear Government private residence (PPR) firms and lawyer telling us about a exemption are taxed firms, as well as as being anti-competitive, unduly restrictive and in many cases overly generous. housing crisis at 18% and 28% 50 international In this series, Irwin Mitchell is exposing some of the most common employment law and there being depending on if associate myths and explaining the reality behind them. We are not pretending that employment a shortage you are a higher member firms of affordable rate tax payer or not around the globe. law is easy – it isn’t – but generally it should not be difficult to get the basics right housing we and remembering UK200 Group Aalso have, it would appear, the gain could make provides services a change in taxation to you a higher rate tax and products MYTH: Employees have the right to discourage private landlords. payer. In addition, the tax that are designed take bank holidays off work or to be Many people have in recent should now be reported and to enhance paid overtime for working them years looked at being paid within 30 days of the the business landlords, often using buy- completion of the sale if performance FACT: There is no absolute or statutory to-let mortgages, as a way of the landlord is non-resident. of its members. right for a worker to take bank and public providing a second income and This can be a complex Telephone: holidays off work or to be paid extra for often as a provision for income calculation, especially if you 01252 350733 working on those days. Employers can in retirement. The expansion in have a property which has a Email: admin@ insist that employees work on bank holidays this area has been in part the partial claim to PPR. uk200group. without being paid overtime, unless their result of a disillusionment in band the rental income falls in. The co.uk contracts say otherwise. pension provisions provided by amount of interest allowed is the Considerations UK200 Group Bank holidays do not have a special the Financial Services industry smaller of the net rental income or Many are looking at incorporation is a trading name status. The law (as set out in the Working and in part following the fall in the interest paid – in other words to reduce some of this tax burden of UK200 Group Time Regulations 1998) simply provides that interest rates. interest can no longer create a but it needs to be done carefully, Limited and is a worker is entitled to receive a minimum So what are the main tax loss. The tax relief on that figure is as if not done correctly transfers an association number of paid holiday days per year. This changes that are hitting residential then ultimately restricted to relief can trigger larger SDLT and CGT of separate and is set at 28 days for full-time staff, and you landlords? First is the restriction, at basic rate tax only but phased liabilities. Certainly, those looking independently can include bank holidays in this number. starting this year, of tax relief in over four years (2017/18 25% at starting out as property owners owned and The law does not specify when the work. This must include details about the absolute right for employees to take time given on mortgage interest – not a restricted, 2018/19 50% restricted, need to very carefully consider managed holidays have to be taken. number of days paid holiday they are off to worship or celebrate their faith, problem if you have no borrowings 2019/20 75% restricted, 2020/21 their aims and the business accountancy A part-time worker has the entitled to receive. This information and your policy should make it clear how but in some instances this can be onwards all restricted). For many structure best suited. When buying, and law firms right not to be treated less is usually contained in a contract you will deal with requests to take paid a major cost. Secondly there is this may not be too big a cost as many are reducing SDLT by buying and as such favourably than a comparable of employment or statement of holiday where you cannot grant all requests. the targeting of second residential interest rates are currently low, properties in need of substantial each has no full-time worker, including when employment terms. Basing your decision on who worked last property acquisitions with the but for some this may move a refurbishment and even self build, responsibility or it comes to holidays. So, if full- If your business closes on year is probably the safest and fairest option increased stamp duty land tax, property portfolio from being but trading needs to be carefully liability for the time staff get paid bank holidays, bank holidays you can ask your and one that is unlikely to be tainted by any and finally there is the retention of cash positive to cash negative and considered. This is not the end for acts or omissions part-time staff should receive employees to take these days off as hint of religious (or indeed any other form the higher rate of capital gains tax prompt other action. the buy-to-let landlord, but the of other a pro-rated allowance of paid paid holiday and deduct these from of ) discrimination. for residential property. The first level of borrowings and structure members. bank holidays irrespective of their holiday allowance. Conversely, Some businesses choose to pay a and third issues are restricted to Stamp Duty Land Tax of the enterprise need to be subject UK200 Group whether they normally if your business remains open premium for staff working on bank holidays those operating as individuals or Not restricted just to buy to let to greater scrutiny. l does not provide work on the days all year you can insist that (particularly over the Christmas period) through partnerships. property – any second residential client services on which bank your staff work during but you are not obliged by law to do so. property will carry an extra 3% and it does holidays fall. bank holidays. This If you do pay extra to staff working over Interest restriction SDLT charge on acquisition. Jonathan Russell is a not accept Employees can sometimes cause a bank holiday or provide additional time Starting this tax year, interest relief chartered accountant and responsibility must receive problems for members off in lieu, this should be clearly set out in is being restricted to basic rate tax, Capital Gains Tax partner at ReesRussell in or liability for information of staff who wish to contracts of employment. l which could mean an increase in Only relevant if you are Witney, Oxfordshire, and the acts or about their celebrate religious tax for those in higher rate bands going to sell, but may Russell Phillips in Gerrards omissions of basic pay festivals as some Fergal Dowling or it might mean pushing people be an issue with those Cross, Buckinghamshire. its members. and working bank holidays fall on Partner, Irwin Mitchell LLP into higher rate bands. Under looking to reduce a His firms are members conditions Christian holidays the new system you first must portfolio because of the of the UK200 Group of [email protected] within two (such as Christmas calculate the net rental income interest issue, but gains independent accountants months of Fergal and Easter). DDI: 0121 214 5409 before any interest allowance on residential and lawyers. starting Dowling There is no Irwin Mitchell: 0370 1500100 which will establish the tax rate property

36 37 BUSINESS MATTERS SAIF BUSINESS CENTRE UPDATE BY CLAIRE IFD College courses: DAY autumn / CLINICAL WASTE winter 2017 Are you looking to develop and broaden your expertise in the funeral profession? If so, please register your interest with Corinne Pengelly, the College COMPLIANCE Administrator, on 0345 Simon Bloxham, Health & Safety Strategist for Safety 230 6777 or by email at [email protected] for Business, answers your questions on the correct and Courses are scheduled proper procedures for disposing of hazardous substances where we know there is sufficient interest, so it’s important for us to know orking in the clinical Clinical waste transportation – ensure a waste management licence, or in a way if you would like courses environment on a regular you are compliant with clinical waste that causes pollution of the environment scheduled in your area. basis – I act as risk manager transportation and packaging or harm to human health”. for several private hospitals The safe packaging and transport The main principles of ‘duty of care’ are – the issue of waste of clinical waste is governed by the about documenting the transfer of waste management often comes Carriage of Dangerous Goods and Use and ensuring that your waste is handled up. I have written on this of Transportable Pressure Equipment correctly by waste carriers (e.g. are you REMEMBER, STAY SAIF ONLINE Wsubject before, but it is worth reiterating Regulations 2009 (CDG) and ADR. using a registered carrier of waste? Are SAIF Business Centre has been in Texas. The story sounds a bit fishy the facts. All vehicles transporting healthcare they are taking waste to suitably licensed/ contacted by several members to us, so we’d recommend ignoring The correct and proper management of waste streams must meet the rigorous permitted sites?). You should only use a querying an email they have received. the email. clinical waste is vital for any organisation ADR regulations and comply fully with contractor who can provide proof of The email mentions the captain of a that produces hazardous waste, due to the carriage of dangerous goods. compliance with the legislation. HMRC adds fishing vessel from Cheshire whose For further information about ‘staying strict regulation in place to prevent harm The regulations outline the wife passed away while on holiday safe’, visit www.safefromscams.co.uk being caused to the environment and requirements for compulsory driver Help is at hand – from your SAIF to personal human health. training to ensure the correct segregation approved health and safety advisors Clinical waste refers to any waste that of the waste within the vehicles. This Safety for Business Ltd has been tax account consists wholly or partly of: prevents waste spillages and any potential providing health and safety advice to SAIF n Human or animal tissue harm to the environment or human health. members for many years. But just what is services n Blood or bodily fluids All waste carriers, with a few this help that’s available? At the start of the tax year, n Excretions exceptions, must be registered under the Well firstly, it is there to provide free HMRC took another step on n Drugs or other pharmaceutical products Controlled Waste (Registration of Carriers telephone and email guidance to all its march towards digital tax STATUTORY PAID HOLIDAY n Swabs or dressings and Seizure of Vehicles) Regulations 1991. members of SAIF. If you are uncertain for all individuals by adding n Syringes, needles or other sharp What you can’t do is to put the waste about a matter to do with health and more services to its Personal instruments which, unless rendered into your car and take it to a disposal safety, you are entitled to use our support Tax Accounts. safe, may prove hazardous to any site or your main funeral home for service completely free of charge. Through the GOV.UK person coming into contact with it. later collection. Safety for Business will not send you portal you can now nominate RIGHTS POST-BREXIT an invoice or try to get you to join a a family member or friend Waste legislation – Waste transfer notes membership scheme. to help with your personal UK Government to review implications know the key principles Appropriate documentation must be If you need a more permanent tax affairs. This is a useful of the Working Time Regulations The key principles of clinical waste provided for all waste transfers. For relationship, Safety for Business can do step because until now, regulations relate to the correct non-hazardous waste this is usually in the two things for you. Initially it can come HMRC has been reluctant segregation, storage, disposal and form of a waste transfer note. and visit you to see where you are with to communicate with n 29 March 2017, documentation of waste. All clinical waste handling and health and safety, and provide you with a anyone else regarding your the Prime The Safe Management of Healthcare disposal procedures must comply with full report on what was found and what tax affairs. M i n i s ter Waste Memorandum (HTM 07-01), the following regulations: you need to do to improve health and officially issued by the Department of n The Environmental Protection Act 1990 safety. This really beneficial service costs triggered Health, provides guidance on (including the Duty of Care Regulations) just the price of the travel. But if you do Introduction of Article 50 the secure and legally compliant n The Controlled Waste Regulations 2012 want its assistance to fully comply with a nd gave management of clinical waste. n The Hazardous Waste Directive 2011 health and safety legislation the next thing the T-Charge notice that This recommends the segregation n The Carriage of Dangerous Goods we can do for you, as part of your SAIF From October 2017, the Othe UK will be leaving the of clinical waste occurs at the point Regulations membership, is offer a sizeable discount T-Charge will be introduced, European Union. of production using colour coded The main legislation governing on Safety for Business’ fees. This stands at meaning that older polluting Entitlement to statutory paid waste receptacles and outlines a clinical waste disposal is the 20%, so why not take advantage? Talk to a vehicles entering the London holiday is set out in the Working Time A t best practice waste segregation Environmental Protection Act 1990. safety professional at Safety for Business Congestion Charge will be Regulations 1998 (WTR), which are t h e p o i n t colour coding scheme for This states all producers of waste today by calling 08456 344164. l forced to pay an additional derived directly from EU law, namely the UK leaves the EU, producers of waste to follow. have a duty of care to ensure the £10, with the Mayor the Working Time Directive (WTD). existing statutory paid holiday This separation ensures correct and proper management of considering extending the The WTD gave all workers in the EU will not change, with the Government clinical waste legislation is waste is performed and states that chargeable area to much of the legal right to 20 days’ paid holiday, intending to review, and where necessary adhered to and waste is stored, it is “unlawful to deposit, recover Greater London in 2020. with the UK granting all workers 28 days’ amend, the WTR 1998, but changes to transported and disposed of in or dispose of controlled or 5.6 weeks’ statutory holiday. holiday rights are unlikely. the correct manner. clinical waste without

38 39 RSMs/BDMs YOUR RSMS AND BDMS SCOTLAND AND IRELAND NORTH ENGLAND EAST ENGLAND WEST ENGLAND

Richard Auchincloss Drew McAllister Richard Todd Daniel Hare National Sales National Sales National Sales National Sales Manager Manager Manager Manager M: 07801 853 222 M: 07711 368 114 M: 07833 682 697 M: 07717 696 683 E: richard.auchincloss E: drew.mcallister@ E: richard.todd@ E: daniel.hare@ @goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk 1 Rosie Kinley Anthony Parkinson Steve Bennett Aldwell Bosanquet Scotland North England, East England, North West Midlands & M: 07850 655 420 West Lancashire London, South East North Wales, South E: rosie.kinley@ & Merseyside, London, South East Wales, Central goldencharter.co.uk Yorkshire & East England, South West Midlands, South Lancashire, East London & Southern Midlands Midlands England M: 07850 659 705 M: 07809 334 870 M: 07803 015 514 E: aldwell.bosanquet@ E: anthony.parkinson@ E: steve.bennett@ goldencharter.co.uk 2 goldencharter.co.uk goldencharter.co.uk Linda Paul Nicholas Steffan Davies 3 1 Harvie 5 Hodgson 9 Dawson 15 West Midlands North Scotland North England East Midlands & North Wales M: 07900 557 850 M: 07834 417 315 M: 07921 066 740 M: 07740 239 404 5 E: linda.harvie@ E: paul.hodgson@ E: nicholas.dawson@ E: steffan.davies@ goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk 4 Jacqui Amy Smithson Jon Stephen 6 2 Johnston 6 Yorkshire & 10 Briggs 16 Heath Central Scotland East Lancashire East England South Central Midlands M: 07900 580 611 M: 07711 368 112 M: 07717 882 955 M: 07809 320 838 E: jacqui.johnston@ E: amy.smithson@ E: jon.briggs@ E: stephen.heath@ 7 goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk 9 Martin Terry McIlwaine David Paul 3 Smith 7West Lancashire 11Oliver 17 Firth 8 South Scotland & Merseyside North London South Wales 15 M: 07850 659 711 M: 07718 358 443 M: 07711 368 059 M: 07720 097 534 E: martin.smith@ E: terry.McIlwaine@ E: david.oliver@ E: paul.firth@ 10 goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk 16 Konrad Amanda Iain Rob 4Wilkinson 8 Hodson 12 Catchpole 18 Antonelli 17 Northern Ireland & Central Midlands South East London West England 11 Republic of Ireland M: 07714 923 342 M: 07568 100 555 M: 07718 358 440 M: 07715 038 663 E: amanda.hodson@ E: iain.catchpole@ E: rob.antonelli@ E: konrad.wilkinson@ goldencharter.co.uk goldencharter.co.uk goldencharter.co.uk 12 goldencharter.co.uk 18 14 Neil Position currently 13 Hodgson 19 vacant 19 13 South East England South West England M: 07718 706 311 All funeral directors can contact E: neil.hodgson@ NSM Daniel Hare with any goldencharter.co.uk queries while a new RSM for the area is recruited. Russell 14 Cooper South West London The map shows the numbered regions that our Regional Sales Managers (RSMs) cover. & Southern England See the RSM above for your region and their contact details. You can get in touch with M: 07720 095 204 your RSM regarding anything you need to know about Golden Charter. E: russell.cooper@ goldencharter.co.uk If your business doesn’t have an assigned Regional Sales Manager, speak to Golden Charter’s Business Development Managers (BDMs) about growing your business. Your local BDM can help you to identify your business requirements. To get in touch with the BDM for your area, use the contact details on the map.

40 41 Zebra Finance Ltd Forget Me Not Today Ltd When We Remember SAIF Associates Mr A Snape (Derby) Mr M O’Connor (Milton Keynes) Jim Abraham (Narrabeen, New South Wales) 01332 680400 • www.zebrafinance.com 0800 783 3299 • [email protected] 0061 429 400 100 [email protected] www.forgetmenottoday.com [email protected] Fotoplex Grigio Ltd www.whenweremember.com FUNERAL OFFICIANTS Mr C Gray (Fareham, Hampshire) The White Dove Company Limited Association of Independent Celebrants 01329 311920 • [email protected] Mr K Proctor (Loughton, Essex) Directory 2017 0208 508 1414 Mr P Spicksley (Northampton) www.fotoplex.co.uk 07783 323324 Hushland Portraits [email protected] [email protected] Mr W A Taylor-Beales (Colchester) www.thewhitedovecompany.co.uk www.independentcelebrants.com 07870 515984 • [email protected] CARRIAGE MASTERS & 01992 523863 Funeralmap Ltd British Humanist Association www.hushlandportraits.com PRINTING & STATIONERY HORSEDRAWN CARRIAGES [email protected] Mr T J Hitchman (Basingstoke) Mr A Copson (London) Love2Donate Polstead Press D A Gathercole Funeral Carriage Masters www.greenacrescelebrate.co.uk 0330 223 0279 • [email protected] 0207 079 3580 • [email protected] Mr C Hankin & Mr B Thorogood Tracy Goymer (Stowmarket, Suffolk) Mr D Gathercole (Wisbech, Cambridgeshire) GreenAcres Woodland Burials Chiltern www.funeralmap.co.uk www.humanism.org.uk (Olney, Buckinghamshire) 01449 677500 • [email protected] 01945 583974 Mr Peter Taylor (Buckinghamshire) G T Embalming Service Ltd Civil Ceremonies Ltd 0754 1165924 • [email protected] www.polsteadpress.co.uk Superior UK Automotive Ltd 01494 872158 Mr G G Taylor (Brighton) Anne Barber (Kettering, Northamptonshire) www.love2donate.co.uk RNS Publications Mr Peter Smith (Aldermaston) [email protected] 01273 693772 • [email protected] 01480 276080 • [email protected] MacIntyre Memorials Ltd Mr C Shaw (Blackpool, Lancashire) 0118 971 4444 • [email protected] www.greenacrescelebrate.co.uk/chiltern www.gtembalming.com www.civilceremonies.co.uk Mr A MacIntyre (Glasgow, Strathclyde) 01253 832400 • [email protected] • www.rns.co.uk www.superioruk.com GreenAcres Woodland Burials Colney Hygeco Lear County Celebrants Network 0141 882 8000 • [email protected] Woods Garage (Carriage Masters) Ms Sam Curtis (Norwich, Norfolk) Ms H Lockwood (Leeds, West Yorkshire) Mr Eric Gill (Wiltshire) www.macintyrememorials.co.uk REMOVAL & Mr D Wood (Sevenoaks) 01603 811556 0113 277 8244 07770 625378 • [email protected] Memory Giving REPATRIATION SERVICES 01732 453256 • [email protected] [email protected] [email protected] • www.hygeco-lear.co.uk www.countycelebrantsnetwork.com Mr J and Mr M Walker (Reading, Berks) Alba Repatriation & Cremated www.greenacrescelebrate.co.uk/colney THW Refrigeration Ltd Remains Transportation Fellowship of Professional Celebrants 0845 600 8660 • [email protected] CASKET & COFFIN Mr W Quail (Camberley, Surrey) Mr S Murren (Paisley, Renfrewshire) GreenAcres Woodland Burials Epping Mrs T Shanks (Worthing, West Sussex) www.memorygiving.com MANUFACTURERS Mrs Deborah McNamara (Essex) 01276 601039 • [email protected] 07834 489766 01903 602795 • [email protected] The MuchLoved Charitable Trust Bradnam Joinery Ltd 01992 523863 www.mortuaryequipmentdirect.co.uk [email protected] • www.albarepat.co.uk www.professionalcelebrants.org.uk Mr J Davies/Ms J Baker Mr B Spittle (Haverhill, Suffolk) [email protected] Cremated Remains Transport Services Institute of Civil Funerals (Amersham, Buckinghamshire) 01440 761404 • [email protected] www.greenacrescelebrate.co.uk/epping FINANCE & Lord John P A Kersley (Bognor Regis, West Sussex) Barbara G Pearce (Kettering, Northamptonshire) 01494 722818 www.bradnamjoinery.co.uk PROFESSIONAL SERVICES 01243 583913 • [email protected] GreenAcres Woodland Burials Rainford 01480 861411 • [email protected] • www.iocf.org.uk [email protected] Colourful Coffins Mrs Karen Halpin (Merseyside) Close Brothers Ltd www.muchloved.com www.advancesalesuk.com Ms M Tomes (Oxford) (Dundonald) Euro-City Direct Ltd 01744 649189 t/a Braemar Finance FUNERAL PLANNING Scattering Ashes 01865 779172 • [email protected] [email protected] 01563 852100 • [email protected] Mr R Martin (Newton Abbot, Devon) Mr J W Kindleysides (Dorking, Surrey) www.colourfulcoffins.com Golden Charter Ltd 01306 632952 • [email protected] www.greenacrescelebrate.co.uk/rainford www.braemarfinance.co.uk Mr M Flanders (Glasgow, Strathclyde) 01392 581012 • [email protected] DFS Caskets GreenAcres Woodland Burials Heatherley Wood Frontline Communications Group Ltd www.scattering-ashes.co.uk Guy Elliot Ltd Mr Martin Smith (Annan, Dumfries & Galloway) 0141 931 6300 Mr G Elliot (Kingswells, Aberdeen) Ms Michelle Smith (East Hampshire) Mr D Jones (Portsmouth) [email protected] Secure Haven Ltd 01461 205114 • [email protected] Mrs C Yarwood (Margaretting, Essex) 0777 0407610 • [email protected] 01428 715915 01489 866630 • [email protected] www.goldencharter.co.uk www.dfscaskets.co.uk [email protected] www.wearefrontline.co.uk 01277 323776 • [email protected] Kenyon International Emergency Services Golden Leaves Ltd Mr R Rowntree (Bracknell, Berkshire) W Gadsby & Son Ltd www.greenacrescelebrate.co.uk/park/ Goldray Funeral Consultancy Ltd www.securehaven.co.uk Mr P Gadsby (Bridgwater, Somerset) Mr S Rowlands (Croydon, Surrey) 01344 316650 heatherley-wood Mr R Barradell (Beverley, East Yorkshire) Shaw’s Funeral Products, Shaw & Sons Ltd 01278 437123 • [email protected] 0208 684 3464 [email protected] Herongate Wood Cemetery 01964 503055 • [email protected] Ms Sarah Smith (Crayford, Kent) www.gadsbywickercoffins.co.uk [email protected] www.kenyoninternational.com Ms J Sawtell (Billericay, Essex) Ideal Sales Solutions t/a Ideal4Finance 01322 621100 • [email protected] J & R Tweedie www.goldenleaves.com Key Air – The Repatriation People 01277 633085 • www.green-burial.co.uk Mrs E Corcoran (Kirkham) www.shawsfuneralproducts.co.uk Mr R Tweedie (Annan, Dumfries & Galloway) Mr B Birdsall (Hayes, Middlesex) [email protected] 01772 671355 • [email protected] 01461 206099 • www.jrtweedie.co.uk GRAVEDIGGER & 0208 756 0500 Westerleigh Group Ltd www.ideal4finance.com OTHERS J. C. Walwyn & Sons Ltd EXHUMATION SERVICES [email protected] • www.keyair.eu Mr R Evans (Bristol, South Gloucestershire) Kings Court Trust Ltd Dr Bill Webster Mr K Walwyn (Ashbourne, Derbyshire) DTH Burial & Churchyard Services National Repatriation 0117 937 1050 Miss J Clayton (Bristol) Grief Journey 01335 345555 • [email protected] Mr D Homer (Measham, Swadlincote) Mr T W Hathaway (Cusworth, Doncaster) [email protected] 0300 303 9000 • [email protected] 07711 908805 • www.griefjourney.com www.jcwalwyn.co.uk 07912 855460 • [email protected] 07780 118458 • [email protected] www.westerleighgroup.co.uk www.kctrust.co.uk FSJ Communications Leslie R Tipping Ltd www.nationalrepatriation.co.uk Occupational Safety Systems (UK) Ltd (Worthing, West Sussex) Mr J Tipping (Stockport, Cheshire) IT & WEBSITE Staffords Repatriation Services CLOTHING Mr S Bloxham 01903 604338 • [email protected] 0161 480 7629 • [email protected] Cloudberry Funeral Mr J Stafford & Mr C Davis (Dublin) (Letchworth Garden City, Hertfordshire) www.fsj.co.uk www.lrtipping.co.uk ACS Clothing Ltd Management Solutions Ltd 00353 18550555 • [email protected] Ms P Robertson (Motherwell) 0845 634 4166 • [email protected] Funeral Zone Ltd Musgrove Willows Ltd Miss A Bieri (Brixham, Devon) Mr E Gallois/Mr K Homeyard (Exeter) 0141 781 6530 • [email protected] www.safetyforbusiness.co.uk SOFT GOODS & FUNERAL SUPPLIES Mrs E Musgrove (Westonzoyland, Somerset) 01803 225101 01392 409760 • www.funeralzone.co.uk www.funeralsuithire.co.uk The Probate Bureau Allsops CTF Ltd 01278 699162 • [email protected] [email protected] [email protected] Keltic Clothing Mr D Hartley West (Ware, Hertfordshire) Mr G Allsop (Worthing, West Sussex) www.musgrovewillowcoffins.com www.funeralmanagement.net Funeralbooker Ltd Mr D Barry & Mrs L Kendrick (West Midlands) 01920 443590 • [email protected] 01903 213991 • [email protected] Natural Woven Products Ltd EMCOM Software Services Mr J Dunn/Mr I Strang (London) 08450 666699 • [email protected] www.probatebureau.com Clarke & Strong Ltd Mr A & Mr D Hill (Bridgwater, Somerset) Kat Adams (Derby) 0208 629 1600 • [email protected] www.kelticclothing.co.uk Redwood Collections Mr B Fry (Coventry, West Midlands) 01278 588011 01332 587740 • [email protected] www.funeralbooker.com Waterfront Manufacturing Ltd Mr S & Mr A North (Surrey) 0247 622 1513 • [email protected] [email protected] www.emcomsoftware.co.uk Lovingly Managed Mr A Jenkinson (East Harling, Norfolk) 0208 288 3555 • www.redwoodcollections.com www.clarkeandstrong.com www.naturalwovenproducts.co.uk Eulogica Ms D Jones (Bridgend) 01953 718719 • [email protected] [email protected] Leslie R Tipping Ltd P & L Manufacturing Ltd Mr D I Wright (London) • 0845 351 9935 • 07786 382336 www.waterfrontmanufacturing.co.uk SAIFInsure (Unicorn Insurance Brokers) Mr J Tipping (Stockport, Cheshire) Mrs S Leighton (Gloucester) [email protected] • www.eulogica.com www.lovinglymanaged.com Mr B Hart 0161 480 7629 • [email protected] 01684 274683 I-NETCO Ltd [email protected] 0203 603 4194 • 0774 057 7654 www.lrtipping.co.uk [email protected] EDUCATION AND TRAINING Mr G King (Newcastle upon Tyne) The Bereavement Register (London) Thorley Smith Ltd Passages International Inc. Ltd Independent Funeral Directors College Ltd [email protected] 0845 431 0463 • [email protected] 0207 089 6400 Mr D Tonks (Wigan) Mr R Crouch (Maidenhead, Berkshire) Corinne Pengelly • 0345 230 6777 www.saifinsure.co.uk www.funeraldirectorwebsites.co.uk [email protected] 01942 243331 • [email protected] 01628 633730 • [email protected] [email protected] • www.ifdcollege.org SAIF Resolve (Scott & Mears) Oak Technology Ltd www.thebereavementregister.org.uk www.thorleysmith.com www.passagesinternational.co.uk Training2Care (UK) Ltd Bill Baddeley (Southend on Sea, Essex) Mr S Richardson (Wakefield, West Yorkshire) Network Telegram.com Somerset Willow England Mr G Knight (Colchester, Essex) 01702 312737 • [email protected] 0844 414 2199 (Part of Network Telex Group) Mrs H Hill (Bridgwater, Somerset) 01376 573 999 • [email protected] www.saifresolve.co.uk [email protected] Mr P Clarke (Ferndown, Dorset) 01278 424003 www.training2care.co.uk Skingle, Helps & Co www.funeralsoftware.co.uk 01202 868630 [email protected] Mr J Helps (Carshalton Beeches, Surrey) www.networktelegram.com www.willowcoffins.co.uk EQUIPMENT & SERVICES 0208 770 1095 • www.helps.co.uk MEMORIALS & REMEMBRANCE [email protected] Tributes Ltd CPL Supplies South Essex Insurance Brokers Ltd Acorn UK (2006) Ltd Professional Help Ltd Mr S Hoare (Poling, West Sussex) Mr W McGuckin (Castlederg, N Ireland) The Manager (South Ockendon, Essex) Mrs Wendy Owen (West Kingsdown, Kent) Mrs C Betley (Burton in Kendal) 08453 888742 • [email protected] 028 8167 1247 01708 850000 • www.seib.co.uk 01474 853672 / 07956 143049 01524 782910 www.tributes.ltd.uk [email protected] • www.cplsupplies.com Trident Marketing Anglia Ltd [email protected] • www.acorn-uk.co.uk www.professionalhelp.org.uk Urns UK Ltd D J MacNeice & Co Ltd Mrs V Beswick/Mr R Pearce (Semer, Ipswich) Cleverley & Spencer [email protected] Mr P & Mrs B Patel (Potters Bar, Herts) Mr D McGowan/Ms C Rooney/Mr T Corcoran 01473 823700 Mr I R Spencer (Ashford, Kent) Smart Media Marketing Ltd (afuneralnotice) 01707 645519 • [email protected] (Dublin) • 00353 1882 8731 [email protected] 01233 630600 • [email protected] Mr A Govind (Leicester) www.urnsuk.com [email protected] • www.djmacneice.com www.tridentmarketinguk.com www.clevspen.co.uk 0116 298 9270 • [email protected] Fibrous UK200group.co.uk Cleverley & Spencer www.afuneralnotice.co.uk CEMETERIES & CREMATORIA Mr G Hart (Stockport) Ms S Wise (Aldershot, Hampshire) Mr I R Spencer (Dover, Kent) Twyford’s of Wilmslow (Cheshire) GreenAcres Woodand Burials 0161 429 6080 • [email protected] 01252 401050 • [email protected] 01304 206379 • [email protected] 01625 523103 • www.twyfordsofwilmslow.co.uk Mrs Carmen Graham www.fibrous.com www.uk200group.co.uk www.clevspen.co.uk [email protected]

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