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3PLEXCELLENCE AWARDS Hat’S the Worth of a True Partner? Someone and the You Know You Can Depend on When You’Re Winners Are… Not Sure Which Way to Go

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3PLEXCELLENCE AWARDS Hat’S the Worth of a True Partner? Someone and the You Know You Can Depend on When You’Re Winners Are… Not Sure Which Way to Go THE TOP 10 3PLEXCELLENCE AWARDS hat’s the worth of a true partner? Someone And the you know you can depend on when you’re Winners Are… not sure which way to go. Someone you can 1. Ryder count on to help you make things right after 2. C.H. Robinson Wthey’ve gone wrong. Someone you trust to look out for your 3. Menlo Worldwide best interests. 4. Transplace In business, as in life, such a partner Packard, ConAgra Foods, Frito-Lay, Pitney 5. UPS SCS is worth more than words can express. Bowes, Toys “R” Us, and Nissan. Nonetheless, our readers offered up effusive Our readers’ diverse logistics experience 6. Exel praise for their third-party logistics service (see “About the Survey Respondents” chart, (tie) BNSF Logistics providers. right) gives them varied and authoritative 7. “When my customers need an emergency perspective on what matters most in a 3PL 7. (tie) J.B. Hunt order delivered the next day, I tell them, partnership. Year after year, spectacular ‘No problem,’” reports one shipper. “I can service makes the biggest impression on 8. Landstar do that because I know all I have to do is shippers. Seventy-seven percent of this call my 3PL, and they will get it done. They year’s survey respondents rank service 9. Penske Logistics make my job a lot easier and keep my as more important than price, and 2,435 customers happy.” Sounds like a match readers rate poor customer service as the 10. (tie) TLC made in heaven. primary reason 3PL relationships fail. 10. (tie) Unyson “My company has used our 3PL for more Prioritizing service doesn’t mean that than 10 years and never had a problem.” costs are inconsequential, however. Twenty- That’s an impressive run. three percent of respondents report that 3PLs TO WATCH “My 3PL knows the industry inside cutting transport spend is their biggest out and helps position my business for challenge, followed by improving customer The following 3PLs garnered a significant number of reader votes. They may not exceptional performance.” Who couldn’t use service (13 percent), expanding to new have made the Top 10 this year, but next a boost like that? markets (10 percent), and reducing labor year – who knows? Our annual Readers’ Choice Top 10 3PL costs (nine percent). ■ Access America Transport Excellence Awards give readers a voice to Enlisting a partner to help face such ■ Allen Logistics celebrate their service providers, and they challenges makes it easier to shoulder the ■ Alliance Shippers have plenty to say. This year, more than burden, and our readers are abundantly ■ Echo Global Logistics 9,500 respondents cast their votes, and grateful to the 3PLs that stand with them ■ England Logistics 4,664 of them shared their accolades. We through thick and thin. Turn the page to find ■ Expeditors International heard from the spectrum of supply chain out what else they had to say, and help us ■ FedEx Supply Chain Services ■ professionals – from office managers to salute this year’s Top 10 3PLs, as chosen by Kelron Logistics ■ Schneider Logistics readers. top executives, at mom-and-pop retailers IL ■ Sunset Transportation to global corporations such as Hewlett- 1 Inbound Logistics • July 2010 READERS’ CHOICE EXCELLENCE AWARDS Excellent Reader Awards We could not bestow the Readers’ Choice Top 10 3PL Excellence Awards without input from our readers, who are About the Survey Respondents pretty excellent themselves. More than 9,500 readers voted, representing a FUNCTION SERVICES READERS BUY combined investment of almost 500 hours Corporate Management 31% Motor Freight 78% spent completing the questionnaire. In addition to voting for their favorite 3PLs, Logistics 31% Warehousing 63% readers reported on their experiences with Transportation 23% Small Package, Expedited 78% service providers and told us a little about Supply Chain 15% 3PL 61% themselves. To show our gratitude for readers’ Air Freight 51% INDUSTRY efforts, we chose 10 surveys at random and Manufacturers 48% Logistics Technology 66% awarded the respondents gold Parker pens. Retail and Wholesale 39% Rail, Rail/Intermodal 42% Services 9% Ocean, Ocean/Intermodal 42% OUR LUCKY reAders Are: Government 4% Global Logistics 38% Shaun Morvant, Materials Handling Equipment 41% Shipping Manager TRANSPORT/LOGISTICS SPEND Diamond Plastics Corporation; Transportation Equipment 24% Plaquemine, La. $50 million+ 18% $10-$49 million 42% Nick Buck, Logistics Manager Sappi Fine Paper North America; $1-$9 million 25% South Portland, Maine Less than $1 Million 15% Christopher Rainey, VMI Analyst Kraft Foods, Inc.; Wilkes Barre, Pa. A SAmpliNG OF REAder COmmeNTS Alex Luczak, Transportation Coordinator Rave Reviews Morton Salt; Silver Springs, N.Y. “ BNSF Logistics provides excellent service and goes above the call of duty.” – Peter Turner, logistics manager, Choice Foods Patricia Pent, Purchasing Agent “ When Exel commits to a load, I know they will deliver the freight to our Pittsburgh Pipe & Supply; customers on time, every time.” St Louis, Mo. – Beth Slocumb, distribution coordinator, Southwest Canning and Packaging Inc. Dave Constant, Operations Manager “ Ryder provided great service to our organization and worked hand-in-hand in Ricola USA, Inc.; Parsippany, N.J. coming up with new opportunities to save money and increase efficiency with Larry Faitz, International Transportation routings at our facilities.” and Customs Manager – Michael A. Monastero, logistics manager, Americas, Lubrizol Corporation Hallmark Cards Inc.; Kansas City, Mo. “ Menlo is constantly working to improve its processes based on our company John Bowersox, Manager, PA Distribution,3PL Relationships requirements.” Kohler Co.; Kohler, Wis. – Linda Johnson, senior logistics analyst, NetApp Raymond Allen, Traffic Supervisor “ The cost savings and communication Unyson provides us is dynamite.” Tyco Electronics; Greensboro, N.C. – Dave Kinworthy, supervisor, Kenworth Industries Tim Kopaniasz, Supply Chain Manager “C.H. Robinson is reliable and provides the best pricing for the given situation.” Heinz North America; Pittsburgh, Pa. – Mark Berendes, operations and logistics manager, Davison and Company July 2010 • Inbound Logistics 2 READERS’ CHOICE: 2010 TOP 10THE TOP3 10P 3PLEXCELLENCE LEXCELLENCE AWARDS AWARDS Ryder C.H. Robinson 1 WHY THEY WON: IL readers’ top-rated 3PL inspires declara- 2 WHY THEY WON: C.H. Robinson’s tions such as, “We only use one 3PL – Ryder. It is the only one that fans repeatedly praise the Eden Prairie, meets our needs” and “By far, the best 3PL company around!” Minn.-based 3PL’s grasp of customer needs. John Williford, Ryder’s president, global “They exceed the requirement of just moving supply chain solutions, credits the 3PL’s my cargo – they understand my business,” “deep expertise in key industry groups and our says one reader. commitment to operational excellence” with Another satisfied customer is Republic Plastics, a manufacturer helping to meet shippers’ unique challenges of foam tableware and containers with facilities in Texas, Tennessee, and deliver consistent results. and Arizona. “C.H. Robinson consistently understands and exceeds But Ryder isn’t resting on its laurels. “This our expectations,” says Robert Garner, director of transportation, year, our newly formed Retail/CPG group Republic Plastics. “The representatives we work with are proactive expanded our capabilities for the flow of and always seek to improve our operations, which is something that goods from Asia, including purchase order management, shipment other providers just don’t do.” consolidation in Asia, and deconsolidation in North America,” says Throughout the economic downturn, C.H. Robinson helped Williford. shippers focus on the importance of operating a competitive supply John Snider, vice president of logistics at hardware retailer Do It chain, according to John Wiehoff, CEO and chairman of the board, Best, lauds the Miami-based 3PL’s eye for cost savings. “Ryder has and the 3PL plans to maintain that focus as circumstances improve. been a key component of our cost-control efforts,” Snider says. “They “Our business model of providing high-service, high-quality logistics are constantly looking at ways to reduce costs and pass on the savings. services continues to have increasing relevance to many customers In one respect, Ryder is just a vendor. But Ryder as a partner is more who want better information and to manage their freight transporta- valuable to us than Ryder as a vendor.” tion more efficiently,” Wiehoff says. CLIENT ROSTER: CLIENT ROSTER: Toyota Shell Southeast Milk Coke Frito-Lay Republic Plastics CVS Caremark Marco’s Pizza Pilot Pen Mexico Dole ●● Ocean Spray Subway General Motors Mazda Procter & Gamble Stonyfield Farm CASE STUDY: Ocean Spray Five years ago, beverage brand Ocean Spray chose Case Study: iGPS a Managed TMS solution from TMC, a division of C.H. Intelligent Global Pooling Systems Robinson Worldwide Inc., to optimize its transportation (iGPS) required a logistics model to network. Ocean Spray’s on-time deliveries, which support deployment of more than 175 have a measurable impact on sales, soon jumped million pallets across its customer base. It from 85 percent to 95 percent. turned to Ryder to help design a network While Ocean Spray retained control of its where iGPS customer locations – CPG carrier relationships, TMC took over routing and retailer warehouses – became pallet guide management. Carriers accepted pooling centers. more tendered loads, which kept freight Ryder developed an optimization costs in line. With detailed reporting, Ocean model that worked with the dynamic Spray could track costs per load delivered, iGPS network, while managing compli- per mile, and per case – information central cated inventory levels and rapid growth. Ryder tracks pallets in use to budgeting and pricing. daily and identifies available pallets at an iGPS customer warehouse “TMC is intimately aware of what’s that are ready to be re-deployed. Ryder handles all transportation, going on in our business,” says Wayne inventory management, and reverse logistics services, including Tessin, Ocean Spray’s director of logistics. managing third-party carriers and handling freight bill payment and “They routinely bring us new ideas, and audit.
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