Providing the Care and Support You Or Your Loved One Needs

About us Northwell Health At Home, one of the largest home care agencies in New York state, has been providing the highest quality home healthcare services for over 35 years. Service area: – Manhattan – Queens – Brooklyn – Staten Island – Bronx – Putnam – Westchester – Long Island For more information on our home care services, call Providing the care and support (866) 651-4200 or visit Northwell.edu/at-home. you or your loved one needs Home health services: – Registered nurses – Rehabilitation therapists – Infusion therapy – Aides – Social workers – Geriatric care managers 22497-3-18 Home is where you’re most comfortable. So we’re here to help you or a loved one recover from an illness, accident or surgery with specialized care right in your home. At Northwell Health At Home , we provide Experience, quality and service – a range of services and care support for you, from a name you know and trust a spouse, child or parent. For more than three decades, Northwell Health At Home has been helping people This brochure outlines the home health services just like you — our neighbors. We’re proud of we offer throughout Manhattan, Queens, our reputation for quality care and positive Brooklyn, Staten Island, Bronx, Putnam, patient feedback. Westchester and Long Island. A perfect match When it comes to quality of life, the right home care provider can make all the difference. So we work hard to match you with a professional who will best meet your needs. Our specialists are carefully screened, trained and appropriately credentialed so you can feel safe and secure. Expect direct communication and personal service Our At Home staff members are devoted to what they do. And it shows in the quality of the services they provide. We want you to feel comfortable with our caregiving arrangement, so we keep the lines of communication open. We’ll keep you and your family informed and will answer your questions promptly. Let’s get started. It’s easy! Northwell Health At Home efficiently delivers the care you need. Simply call the number listed after each service described on the pages ahead, and we’ll answer your questions and make necessary arrangements. 3 Registered nurses Registered “ My nurse, Laura, was wonderful. She took such good care of me. She checked my blood pressure, made sure I understood how to take my medications correctly, and suggested useful tips to help me while I recovered.” – Millie N. Registered nurses Our registered nurses provide a broad range of healthcare Services provided by: services. Expect an initial evaluation to determine your needs. Northwell Health At Home Your At Home nurse will work with your doctor to develop a plan and will coordinate any other home-based care For information, call: or services you may need. Your nurse will teach you ways to (866) 651-4200 manage your condition, including how to: Insurance/payment: – Take medications appropriately Services may be covered – Care for wounds and skin (cleaning and changing dressings) by Medicare, Medicaid and – Give injections most insurance plans if your physician deems them – Administer infusion therapy medically necessary. Service areas: Manhattan, Queens, Brooklyn, Staten Island, Bronx, Putnam, Westchester and Long Island 4 5 Rehabilitation therapists Rehabilitation “ When I found out my husband would still need therapy after he left the hospital, I was worried about how I’d get him back and forth to appointments. His doctor suggested having the therapists come to our home. It worked out great. What a relief!” – Michele L. Rehabilitation therapists Our rehabilitation therapists can help you recover following Services provided by: surgery, injury, illness or an accident. Our comprehensive Northwell Health At Home rehabilitation services may include one or more of the following: For information, call: – Physical therapist: to improve strength, flexibility, balance and coordination (866) 651-4200 – Occupational therapist: to help you maximize independence Insurance/payment: with activities such as dressing, bathing, grooming and eating Services may be covered – Speech-language pathologist: to work with you to improve by Medicare, Medicaid and communication skills most insurance plans if your physician deems them medically necessary. Service areas: Manhattan, Queens, Brooklyn, Staten Island, Bronx, Putnam, Westchester and Long Island 6 7 Infusion services “ Every time I needed anything, any question answered, they were on top of it. The program took care of all my needs right at home. They are truly professionals.” – Eric B. Infusion services We provide high-tech infusion services and specialized Services provided by: medications to you at home when you would otherwise Northwell Health At Home need to be hospitalized. Our Infusion At Home Program Infusion Services is individualized based on your clinical status under the supervision of your primary care physician. For information, call: (866) 651-4200 Our infusion therapy includes: – Antibiotics Insurance/payment: Services may be covered – Pain management by Medicare, Medicaid and – Chemotherapy most insurance plans if your physician deems them – Injectable drugs: Procrit, Neupogen, IV Lasix medically necessary. – Total parenteral nutrition Service areas: – Enteral nutrition Manhattan, Queens, Brooklyn, – Hydration Staten Island, Bronx, Putnam, – IVIG (intravenous immunoglobulin) Westchester and Long Island – IV Solu-Medrol 8 9 Aide services “ After my dad’s surgery, he still needed help getting around, bathing and tidying up around the house. I work full time and have two kids, so I just couldn’t give him all the support he needed. Dad’s home health aide was the answer and met our needs perfectly.” – Marie T. Aide services Our private caregivers provide care, support and services to Services provided by: help individuals maintain independence while offering relief to Northwell Health At Home caregivers. First, a registered nurse will meet with you and then Aide Services will consult with your doctor to determine the appropriate level For information, call: of care. A schedule to meet your needs will be planned — from a few hours a day to around-the-clock care. (718) 776-9870 Manhattan, Queens, Brooklyn, Depending on your unique situation and requirements, your Staten Island private caregiver can assist with: (516) 266-5200 – Bathing Nassau and Suffolk – Dressing (914) 666-7079 Bronx, Westchester and Putnam – Walking Insurance/payment: – Laundry Services may be covered – Medication reminders by Medicare, Medicaid and – Light housekeeping most insurance plans if your physician deems them – Healthy meal preparation medically necessary. Affordable self-pay rates are also available. Service areas: Manhattan, Queens, Brooklyn, Staten Island, Bronx, Putnam, Westchester and Long Island 10 11 Social workers Social workers Social workers can provide emotional support while assessing Services provided by: your needs for help with practical challenges. From helping you Northwell Health At Home make and get to medical appointments to referring you to an agency that provides home-delivered meals, our social workers For information, call: can advise you and your loved ones about how to navigate the (866) 651-4200 confusing maze of community resources. Insurance/payment: Social workers are the team experts on: Services may be covered by Medicare, Medicaid and –F inding community resources for your unique situation most insurance plans if –O ptions for long-term care and eligibility for financial your physician deems them assistance medically necessary. –W here to find counseling services specific to your illness Service areas: or injury Manhattan, Queens, Brooklyn, –P roviding caregiver support Staten Island, Bronx, Putnam, –A dvance directives that support your values and goals Westchester and Long Island 12 13 Senior services “ As my mom’s health and memory declined, she needed more and more help from me. I quickly became stressed and overwhelmed. Thank goodness I was referred to a Circle of Care geriatric care manager who knew exactly what we needed and the right people to call. It was such a weight off my shoulders knowing I had expert support.” – Veronica G. Senior services Senior Navigator Services provided by: Senior Navigator is a free telephone information, referral and Northwell Health At Home assistance center that provides advice about a range of elder care issues. Nurses and social workers can refer you to appropriate For information, call: medical and community resources. They have information about (866) 651-4200 options and eligibility for financial assistance for long-term care and community agencies that offer counseling, transportation, Insurance/payment: housing and legal services. Most insurance plans do not cover Circle of Care services. Circle of Care However, we do offer You may choose to contract for the services of a geriatric care affordable self-pay rates. manager (sometimes called “aging life specialists”) from the Circle of Service areas: Care Program. They are experts in helping families manage the daily Manhattan, Queens, Brooklyn, challenges faced by older adults, especially with physical or memory Staten Island, Bronx, Putnam, issues. Adult children often find that a geriatric care manager can Westchester and Long Island relieve the burden of arranging services and monitoring their loved one’s safety and well-being. Expert guidance leads families to decisions that ensure quality care and an optimal life for those they love. Your geriatric care manager will conduct a thorough in-person

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