VOLUME 1 2019

Mandarin Home-Grown Oriental: Innovation is Making London Property Reopens and a Difference MO Extends Global Footprint

Art and A Capella to the Jardine International Fore at MINDSET Motors Pools Auto Expression Carnival in Expertise, Experience Kong and Scale Innovation Begins at Home Digital projects make a difference in a host of key areas including customer engagement, improved cost efficiencies and increased productivity. Page 10 Contents

Growth Strategy Mapped Out at Strategic Direction ‘Double Page 04 Happy’ Awards Night for Page 25

Jardine Cycle & Carriage Celebrates 120 Years of Teddy Love Fundraiser Southeast Asian Supports Mental Health Rehab Partnerships Programmes in Page 14 Page 29

The Pulse 04 Jardine International Motors Pools Auto Expertise, Experience and Scale livi: A New Venture in Virtual Banking

Perspective 10 Home-Grown Innovation is Making a Difference

Front Runners 14 Mandarin Oriental: London Property Reopens and MO Extends Global Footprint Astra Celebrates 62nd Birthday

Branding Celebrating Success 22 Campaign Helps Bags Prestigious Awards Maxim’s Group Strengthens its Reputation as a Community and Drive Record Environmental Leader

Number of Grad For Our Future 26 Applications On the Up and Up – Strong Support for the 2018 MINDSET Challenge & Carnival Page 32 Jardine Aviation Academy – Flying High

Our People 32 Branding Campaign Helps Drive Record Number of Grad Applications People in the Group

Thistle Volume 1 | 2019 01

MD’s Desk Partner of Choice

Providing clarity on our purpose, and the strategy charting our way forward was one of my main objectives when I addressed senior managers at the Strategic Direction meeting in March. Stronger, deeper As usual however, I opened with a review of the 2018 results which saw revenue (US$43 billion), underlying profit (US$1.7 relationships will billion), and earnings per share (US$4.53) all grow by 10% from 2017 to deliver a second consecutive year of solid growth. More lead, in many information about the results and our future strategy is detailed cases, to more in The Pulse section of this issue. To deliver on the strategy of building growth in core markets by collaboration and targeting opportunities arising from the growing middle-class populations in the region, we will focus harder on several areas, creative partnerships. especially relationships and what we need to do to continue to be the partner of choice in Asia. Finding new ways to add tangible value to our existing, and Executive Chairman and prospective new partners is critical and the recent announcement Managing Director of a Virtual Bank joint venture (JV) between Bank of China Hong Ben Keswick Kong, JD Digits, and ourselves, is a good example of this. You can read more about this milestone JV, what a Virtual Bank offers customers, and what each party brings to the table, in this edition of Thistle. Stronger, deeper relationships will lead, in many cases, to more collaboration and creative partnerships. This is another area we will strive to be more proactive in, whether with external players or internally across our businesses. The recent formation of Jardine International Motors (JIM) is an internal collaboration move that combines the experience, expertise and economies of scale of our Jardine Cycle & Carriage and Zung Fu Motors Group businesses. JIM aims to get closer to customers, enhance efficiencies and enable our auto business to be better placed to take on the disruptive technologies impacting the sector; and Ben Birks, who is leading JIM, talks more about these in The Pulse section. Home-grown innovation, especially digital solutions developed by our businesses and Innovate Jardines, are also profiled in the Perspective section. These advances, and many others covered in this issue, are forged on greater collaboration and co- operation; new ways of working; and being more outward- focused; and I look forward to showcasing more success stories in these respective areas in future issues.

Ben Keswick

Thistle Volume 1 | 2019 03 The Pulse

Growth Strategy Mapped Out at Ben Keswick reviewed Group results and Strategic Direction shared future strategy and other insights.

“Our strategy is to deliver growth through market- Mr Keswick said the Group’s traditional leading businesses in our core markets built around strengths – its reputation, diversity, and deep opportunities arising from Asia’s growing and market knowledge in Asia – mixed with a stronger increasingly prosperous middle class.” can-do, entrepreneurial spirit across all Group businesses offers a unique combination to drive This clear articulation of the Group growth strategy growth in the region. Delivering on strategy, he was one of the key messages delivered by Jardines highlighted three areas to focus harder on: Executive Chairman and Managing Director Ben relationships, speed, and people. Keswick in his speech at the Strategic Direction 2019 event in Hong Kong in March. Bolstering Relationships Expanding on this, he also outlined the Group’s target Regarding relationships, he said, “Our reputation opens growth rate in the near-future: “If we want to be doors in many markets across Asia so let’s work hard to perceived as a growth stock, we need to deliver an ensure that we continue to be the partner of choice annualised growth rate of at least 5% to 7% over the – adding tangible value – for a broader range of medium term.” prospective partners. Asia is Our Backyard “It is also important to work harder to make friends, and influence others at all levels – whether In terms of focus markets Mr Keswick said, “Our growth it’s customers, competitors, governments, tech prospects today, and in the future, are tied to Greater companies, start-ups, OEMs, suppliers, leading China and Southeast Asia – this is our backyard, it’s entrepreneurs or Asian families – to show them that where we have an advantage. In short, we believe we are open to talking, open for business, and open strongly in the future of Asia’s middle classes.” to exchanging strengths to help each other grow.” China’s middle-class opportunity is significant – the Driving a Momentum Shift 400 million middle-class citizens throughout the country today represent less than one-third of the total To position the Group for expansion in this ‘Asian population. And Southeast Asia’s middle class is Century’ – the century in which Asian economies are estimated to become two-thirds of its overall predicted to drive global growth – Mr Keswick called for population by 2030. a momentum shift across all businesses.

04 “We must improve our agility, speed, and ability to seek new Underlying Profit Contribution by Business opportunities in both the bricks-and-mortar and digital worlds. Some of you will have noticed that I didn’t say first mover because US$m 2018 Change 2017* there’s nothing wrong with being a fast follower – history shows Jardine Pacific 164 1% 162 that the second company often improves the original idea to enjoy Jardine Motors 175 -5% 184 the greatest success. The iPhone is a great example of this.” 77 16% 67 People Hongkong Land 438 11% 397 A strong and vibrant internal culture was the third growth pillar Dairy Farm 278 6% 261 highlighted by Mr Keswick. Mandarin Oriental 45 26% 35 “Our people live and drive our culture every day. They are a critical Jardine Cycle & Carriage (ex. Astra) 102 24% 82 element of our business, and we, as a Group, must increase our Astra 465 19% 390 focus on the importance, and the needs of our people. Corporate & Other Interests (41) -19% (35) “We need to invest more in training. There’s a tendency to think of Underlying Profit 1,703 10% 1,543 training and reskilling as mostly for younger, or mid-level *Restated employees, but technology is forcing everyone – myself included – to take lifelong learning very seriously. Astra produced strong numbers especially in its heavy equipment and mining businesses. Hongkong Land also performed well with “Training is an area where the Group can add value in an impactful encouraging results from its property development activities. way – especially our talent and leadership programmes which are relevant for all businesses.” Jardine Cycle & Carriage produced better results in 2018 from both its Direct Motor Interests and its other regional Strategic Interests, including the first full year of dividend contribution 2018 Results Snapshot from Vinamilk in Vietnam. Financial Summary Dairy Farm delivered impressive results in Health and Beauty and Revenue Underlying Profit Underlying EPS Maxim’s, while IKEA and its convenience stores progressed well, but there was continued weakness in its Food business. It booked a significant charge for the restructuring of its supermarket and US$43bn US$1.7bn US$4.53 hypermarket businesses across Southeast Asia. A multi-year business transformation programme is now underway addressing + 10% + 10% + 10% various aspects of Dairy Farm’s businesses. Jardine Pacific, with its diverse group of pan-Asian businesses The Group enjoyed a solid year and performed well with a 10% rise – with strengths in construction and engineering – continued to in revenue, underlying profit, and earnings per share. make an important direct contribution to Jardines. Mandarin Oriental had a successful year in Hong Kong, and there is Profit by Geographies a growing momentum in both new hotel openings and a pipeline of Greater China’s contribution to underlying profit represented 56% future hotels around the world. of the Group total and Hong Kong remained the single largest contributor to the Group’s profit. Group businesses across Southeast Asia meanwhile, produced strong results to account for 40% of the Group’s total.

Realising Our Digital Potential

To oversee the development of Group digital plans and roll-out, Anne O’Riordan has been appointed to the newly created position of Group Director of Digital, Group, and will join the Jardine Matheson Limited Board. In her prior role, Ms O’Riordan was a Senior Managing Director at Accenture where she worked for 28 years. She is known to Jardines due to her role on various significant digital projects throughout the region. As Group Director of Digital, Ms O’Riordan will be responsible at Group level for further developing the Group’s digital and innovation strategy and agenda. She will also work with the Group companies to help them realise their digital ambitions and potential in a fast-changing business and technology environment. Ms O’Riordan brings with her a broad external perspective gained from working with a diverse range of businesses. Her experience encompasses the retail, auto, hospitality, consumer goods and life sciences sectors.

Thistle Volume 1 | 2019 05 The Pulse

Jardine International Motors Pools Auto Expertise, Experience and Scale

Seeking fresh ways to address some of the major disruption challenges facing the motoring sector today is one of the main aims of the recently launched Jardine International Motors (JIM). Headed by Benjamin Birks, Chief Executive of JIM and Zung Fu, JIM brings together some of the brightest senior talent from Jardine Cycle & Carriage (JC&C) and Zung Fu Motors Group. Aligning

strategy, sharing innovation, combining data intelligence, Presenting a united voice to more than half a million customers streamlining operations, and strengthening partnerships to present is one of the key objectives for the JIM team, said Mr Birks. a unified voice to more than half a million customers in the region Scaling Up are some of the key objectives for the JIM team. Scaling is another important focus, and combining resources and A Bold and Right Step Forward expertise enables JIM to be well-positioned to take full advantage “JIM will bring together the expertise and economies of scale of future opportunities presented by disruptive technologies and currently spread across JC&C and Zung Fu Motors Group. The new customer expectations. unified group will be one central resource that will benefit all of “Having a greater ability to scale up will allow us to try new Jardines’ businesses, its customers, partners and staff. It is a online and offline sales mechanisms which will enable us to revolution from a structural point of view, and a bold but right step better focus on each of our markets,” said Mr Birks. forward,” said Mr Birks. Elaborating on this, he said, “We will now be able to trial, focus “De-duplicating of current processes to improve efficiency is and grow new strategies in one area before rolling it out to a another goal. A more streamlined approach also enables us to be wider group.” better placed to stay ahead of fast-changing auto sector trends, and customer demands,” added Mr Birks. The group’s unified strategy will speak in a single, coherent voice to more effectively address the needs of customers, and “With half a million customers’ changing behaviour and their shareholders, and will be adapted for local execution. needs to bear in mind, plus the current upheaval in the automotive market which we refer to as S.C.A.R.E.D – Shared, Connected, A bigger business group also ensures that JIM can focus more on Autonomous, Regulation, Electric, Demographics – we are very research and development. In terms of people, the new group will aware that we need to focus our strategy and scale up to meet this also present more employment opportunities, for both current as demand,” said Mr Birks. well as new staff.

06 livi: A New Venture in example of how we can realise our strategic aim of being a partner of choice in Asia and it demonstrates Virtual Banking our ability to use our scale and expertise to offer more for our partners: our customer network in Hong Kong complements the financial services expertise and digital capabilities of our partners.” “Our involvement also reflects our desire to increase our agility and seek new opportunities in the digital world. It shows that we are willing to adapt our offering to meet the changing needs of our customers as they Earlier this year, a Bank of China Hong Kong (BOCHK), become more digitally-savvy and I hope that Group JD Digits, and Jardines joint venture (JV) known as Livi companies will collaborate with the new virtual bank VB Limited (livi) was granted one of the first licences to team to explore the ways in which the new bank will be launch a virtual bank in Hong Kong. able to enhance their existing customer offering.” The granting of the licence by the Hong Kong Monetary The virtual bank combines the strengths of each JV Authority underscores the government’s desire to partner: the financial services expertise, strength and introduce a new era of smart banking in the city. Using security of BOCHK; the digital technology capabilities the latest technology, livi will deliver a simple, of JD Digits, a specialist in connecting the finance seamless and secure banking experience that industry with the real economy; and the extensive complements the everyday lives of consumers and the consumer footprint across Hong Kong offered by the business operations of SMEs. Jardines retail network. The initial funding for the Jardines Executive Chairman and Managing Director virtual bank is HK$2.5 billion (US$319 million) with an Ben Keswick said, “This joint venture is a great ownership split of 44%, 36% and 20% respectively.

Excelsior Hotel Veterans Bring in the New Year

Samuel Wai Wing Lau, a long-serving staff member at Hong Kong’s Excelsior Hotel, had the honour of firing the Jardines’ Midnight Gun on New Year’s Eve. He was joined by Glora King Sim Chung, the hotel’s longest-serving employee; Torsten Van Dullemen, General Manager and Area Vice President, Operations of and Mr Van Dullemen’s wife, Paola Van Dullemen. Mr Lau began his Excelsior career as a barman at the hotel’s well-known Dickens Bar in 1989 before moving to new roles over the next 30 years. A first runner-up placing at the 1993 Beefeater Cocktail Competition – for his signature ‘Juniper Bouquet’ cocktail – and representing Hong Kong at the 1993 World Cocktail Championship in Austria are some of Mr Lau’s career highlights. Ms Chung meanwhile, joined the hotel in 1979, and she currently serves as Mandarin Oriental’s (MO) Cultural Exchange Ambassador, where she coaches new colleagues and supports pre-openings of new MO hotels. Established in 1973, the iconic Excelsior Hotel closed in late March for redevelopment; the hotel will be replaced by a mixed-use commercial building that is set to open in 2025.

Thistle Volume 1 | 2019 07 The Pulse

How a Fast-Changing World is Impacting Customer Behaviour

A Group review and long-term strategy were the focus topics of the recent Jardine Matheson Group’s 2019 Asia Pacific Regional Board meeting, held at Mandarin Oriental, . A host of external guest speakers also shared their insights on several topical business trends and issues. Professor Jason Davis, Associate Professor of Entrepreneurship and Family Enterprise, INSEAD spoke about corporate digital strategy with a focus on ride-sharing platforms, while Professor Tommy Koh, Singapore Ambassador-at-Large covered recent political, economic and social developments and their impacts. To close, Professor Andrew Scott from the London Business School, the co-author of the book The 100-Year Life, shared his research on prolonged human life and how this trend could impact consumption. A group of chief executive officers also took part in a panel session hosted by Group Strategy Director Mark Greenberg discussing the different consumption behaviours of millennials and silvers, and the implications on Group businesses.

Dr Y K Pang Conferred Honorary Doctorate from EdUHK

Jardine Matheson Group Deputy Managing Director Y K Pang received an honorary doctorate from The Education University of Hong Kong (EdUHK) at the university’s 24th Congregation held on 16 November 2018. Dr Pang was one of five individuals recognised for their significant contributions made in their respective professions and in advancing education and social betterment/public service in Hong Kong. The other honourees include former Executive Council Convenor W K Lam, Alibaba Group Vice Chairman Joseph Tsai, former Executive Council and Legislative Council member Professor Edward Chen, and eminent educator Professor Christopher Day. Dr Pang was Chairman of the Council of the then-Hong Kong Institute of Education from 2009 to 2017. During his tenure the Institute was awarded university status by the Hong Kong Government. Dr Pang has also received an honorary doctorate degree from the in 2016.

08 A Celebration of British Trade to China

The 65th anniversary of the first Western business delegation to China was marked with a meeting in Beijing with Chinese President Xi Jinping. The event, led by 48 Group Club Chairman Stephen Perry, was attended by Jardine Matheson Group Director Lord Sassoon and the chairmen or chief executives of HSBC, Prudential, Arup and Linklaters. Also present were Lord Mandelson, Professor Peter Nolan and British Ambassador to China Dame Barbara Woodward. Representation from China included State Councilor Yang Jiechi, China Council for the Promotion of International Trade, Vice Chairman Zhang Shenfeng and Ambassador to the UK Liu Xiaoming.

From left to right: Jardine Matheson Group Director Lord Sassoon; Professor Peter Nolan; 48 Group Club Chairman Stephen Perry; Chinese President Xi Jinping; HSBC Chairman Mark Tucker; Lord Mandelson; and British Ambassador to China Dame Barbara Woodward.

Mandarin Oriental Hyde Park Celebrates Reopening

Former US Secretary of State Dr Henry Kissinger and his wife were special guests at the first major private event – hosted by Lord and Lady Powell – in the recently-reopened public rooms at the Mandarin Oriental Hyde Park following last year’s fire. During his visit to London, Dr Kissinger called on Prime Minister Theresa May and attended a memorial service for the late Lord Carrington, former British Foreign Secretary. The Kissingers and Powells have been friends since 1971; Dr Kissinger and Lord Powell first worked together when the US was opening up to China under Chairman Mao. Lord Powell is a director of Jardine Strategic and Hongkong Land and was previously on the Mandarin Oriental Board.

From left to right: THACO Chairman Tran Ba Duong; Jardine Matheson Group Director Lord Sassoon; and Jardine Cycle & Carriage Managing Director Alex Newbigging.

Cambodia and Vietnam in the Spotlight

Truong Hai Auto Corporation (THACO) and Vinamilk were just two of the Jardine Matheson business partners visited by Jardine Matheson Group Director Lord Sassoon in a packed programme of company meetings across Cambodia and Vietnam in February. In Vietnam, Lord Sassoon, Jardine Cycle & Carriage Managing Director Alex Newbigging, and Jardine Matheson Group Vietnam Country Chairman Alain Cany met the chairmen of THACO and Vinamilk and the chief executives of REE Corp and Vinamilk. In Cambodia, Lord Sassoon met the Cambodian Minister of Education, Youth and Sport, HE Dr Hang Chuon From left to right: Lord Powell of Bayswater, KCMG; Nancy Kissinger; Lady Carla Powell; former US Secretary of State, Dr Henry A Kissinger; and Naron, as well as Jardines’ partners in Lucky and the Chip Mandarin Oriental Hyde Park, London, General Manager Amanda Hyndman. Mong Insee Cement business.

Thistle Volume 1 | 2019 09 Perspective Home-Grown Innovation is Making a Difference

Fifth right: Innovate Jardines Chief Executive Officer Michael Poon and the Innovate Jardines team.

Constantly innovating and adapting to stay aligned with for Jardines; we have people who have worked in market trends has been one of the major growth drivers start-ups and as management consultants, some in for Jardines for more than 185 years. technology; and we have new Jardine Executive Trainee Scheme college grads starting out. So we have a diverse Meeting this challenge in the digital age is a priority for set of backgrounds and it’s a team with many talents the Innovate Jardines (IJ) Chief Executive Officer, that can help transformation. Michael Poon. In this interview, Mr Poon shares more about IJ’s areas of expertise, the support it offers to As the team is relatively new, what were your initial Group businesses and operations, and the focus areas; and what will be the major focus areas in opportunities and challenges ahead. 2019 and beyond? In simple terms, please describe the role of IJ and the When we started initially, we focused on building team’s objectives. awareness of the team, and on the internal culture, which was very much around the funding of Innovation At a high level, the role of IJ is twofold. One is to help Challenges and running a lot of workshops. instil a culture of innovation across our Group’s businesses. The second goal is to help drive business In 2019 we will continue to push both the internal: the impact in our companies using technology or other culture piece and the external: the business impact innovation processes. piece. We’ve carried out proof-of-concepts and trial ideas, now we want to scale it up; so it’s almost like we What are the skill sets of the members of the IJ team? want to be more ambitious, taking things to the next The background of IJ is a combination of things. We have level. We’re not really doing different things, we’re long-term colleagues with a lot of experience working building on our success and upping our game.

10 What have been some of the major milestones achieved Also, following our Group-wide innovation challenges, so far? How does the team measure success? we’ve seen the creation of innovation teams within the businesses, such as at Hongkong Land and Zung Fu, It’s fair to say our milestones would be some of the which have gone on to host their own challenges. ideas that we have funded that have gone on to become catalysts of much broader transformation, such as the Awareness has really changed if we think about the creation of United Tractors Digital. More than 120 mindset, openness and willingness to work with full-time staff are focused on digitalising the business, technology. We have been involved in some external and more than 20 RPA (robotic process automation) partnerships like Startup Autobahn, NIO Capital and the projects have been kick-started across the group. Astra WeLab joint venture.

Right: Innovate Jardines General Manager C K Yap introduced Jardines to over 800 start-up founders and corporate leaders during the Startup Autobahn Expo Day last year.

Looking ahead, what are some of the innovation opportunities and challenges in the near term? We continue to have great opportunities in terms of having lots of customers and lots of centralised data, that we can use to better serve our customers and be more operationally efficient. We’ve also helped change the It was inspiring to see just how mindsets of people about how they execute on some of these things, to operationalise it, make it happen and much innovative work is taking scale it. In terms of challenges, I think they’re the same as place across the Group. It is clear they’ve always been. It’s always difficult to try new things, that we have the passion and to do things in a way that people aren’t used to. enthusiasm to experiment and find Finally, the December Innovation Showcase attracted new ways of delivering better many video entries – how would you rate the quality of the projects submitted, and what’s the appetite for experiences for our customers. digital transformation across Jardines’ companies?

We were really impressed by the 281 video entries Ben Keswick received, and the 34,000 votes submitted! The number of responses and the quality of the videos was so overwhelming we had a difficult choice in narrowing it down to only six. I think it really demonstrates the strength and the desire to put in the hard work across the Group to do things better for our customers.

Thistle Volume 1 | 2019 11 Perspective

Innovation Showcase 2018 – Gambot™ enables staff to access real-time data and Our Top Six Innovation Champions analytics on their devices. This information can be used to improve site safety, optimise resources, and their Winning Ideas enable more sharing of information with stakeholders Like finalists in the Dragons’ Den or Shark Tank TV and enhance co-ordination and collaboration between shows, teams representing , clients and partners. Hong Kong Air Cargo Terminals Limited (Hactl), Zung Gambot™ team members: Alan Kong, Alan Mo, Alan Fu, Mandarin Oriental Hotel Group, and FIFGROUP and Wan, Dominic Yu, Eva Chan, Franco Fung, Horace Chu, United Tractors (UT) both from Astra brought their Kenneth Wong, Kitto Chung, Lavender Liu, Lee Hopkins, ‘A game’ to the 2018 Innovation Showcase final at Sammy Lai and Woody Dung. last December.

Their high-tech solutions and the outcomes produced for their businesses were highlighted by each team in five-minute pitch presentations. To win the hearts and minds of more than 100 senior managers in the Innovation means, first audience, including Jardines Executive Chairman and of all, thinking differently. Managing Director Ben Keswick, many teams We also need courage and incorporated theatre, video, music and other creative persistence because there will be hooks to stand out. doubts and challenges on the And The Winners Were… journey. Gambot™, Gammon Construction’s robot, with artificial intelligence (AI), was voted the best entry by the audience at the finals. Gambot™’s advanced tech, Gammon which delivers significant productivity and safety Director & Chief Information Officer improvements, is transforming the way Gammon Horace Chu works. Incorporating a virtual assistant, co-creation integration, computer vision and AI decision-making,

The Gambot™ technology in action at a construction site.

FIFGROUP, Astra: Customer-Based Financing Through Digitalisation of Customer Journey The FIFGROUP at Astra project was the ‘people’s choice’ winner, attracting the most online votes from employees across the Group. Their complete solution, which digitised the process of lending money to customers – from application to risk analysis, account management and more – has produced important benefits including cost reductions, more repeat business and increased market share.

Jardines Executive Chairman and Managing Director Ben Keswick gets an up-close look at FIFGROUP’s project.

12 Other Finalists and Their Projects UT, Astra: Credit Risk Scanner and Customer Analytics Zung Fu: High-Speed Self-Checkout As Indonesia’s biggest heavy equipment distributor – with Zung Fu developed a high-speed self-checkout solution nearly half of its sales on credit – UT wanted to improve risk that enables customers to pick up their vehicle after-hours assessment processes to reduce payment default rates from following a service. The project originated from Zung Fu’s customers. Using AI and machine learning, UT developed a internal idea challenge hosted by the Speedworks innovation credit risk scanner and an extensive customer profiling team that called for new ideas to improve customer service dashboard, which are both expected to improve UT’s bottom and convenience. line by over US$10 million per year.

High-speed Checkout is a 24/7 self-checkout service that enables customers to collect their cars at their convenience, UT staff use the credit risk scanner to enhance at any time. their risk assessment processes.

Mandarin Oriental Hotel Group: Technology Innovation – MyMO Hactl: Smart Cargo Locating As hospitality employees are often on the move, they receive Hactl wanted to improve the accuracy and efficiency of moving a lot of their information from their manager and team and storing large cargo items in its warehouse at the Hong noticeboards. To speed up information sharing, Mandarin Kong International Airport. To achieve this, Hactl custom-built Oriental developed MyMO, an employee app that transformed a warehouse GPS using computer vision and integrated colleague engagement, operational processes and guest technologies that is expected to save an estimated 20,000 experiences. MyMO features streams to share information work hours annually. and ideas, a chatbot, and language translation, enabling employees to make faster decisions on the go.

MyMO app provides a channel for sharing ideas and information across the group.

Hactl’s Smart Forklift tracks the cargo-handling route to improve operational efficiencies.

Thistle Volume 1 | 2019 13 Front Runners Jardine Cycle & Carriage Celebrates 120 Years of Southeast Asian Partnerships

Founded in 1899, Jardine Cycle & Carriage (JC&C) has grown in tandem with the development and modernisation of Southeast Asia, and is today a leading Singapore-listed company with strategic interests across the region. Besides the milestone of 120 years since its founding, 2019 also marks the 50th year since the company was first listed on the Stock Exchange of Malaysia and Singapore. JC&C’s business interests span a diverse range of sectors including automotive, financial services, infrastructure, cement, power production, real estate and dairy, with a combined revenue of over US$40 billion in 2018. Through these business interests, JC&C continues to support the urbanisation of Southeast Asia and the emerging ASEAN middle class. With 120 years of partnerships in Southeast Asia, JC&C Managing Director Alex Newbigging said, “Our investments are long-term and strategic in nature. They are rooted in the fundamentals of the industries we invest in and never purely based on short-term metrics alone. We have built a strong track record of investing in companies with robust financial performance, strong leadership, sound governance and long-term potential.” Exceptional Journeys Jointly celebrating this milestone is JC&C’s automotive brand, Cycle & Carriage, which represents 10 brands across Malaysia, Myanmar and Singapore. In conjunction with the anniversary, Cycle & Carriage unveiled its new brand promise, Exceptional Journeys, which encapsulates its passion to create people- focused experiences and underscores its commitment to serving customers, partners, employees and communities. “Being 120 years old doesn’t make us a traditional company. We see ourselves as a brand that has understood and responded to the changing needs of people – our customers, employees and partners. We have long-serving employees who have been with us for over 40 years. We have also been a trusted partner of one of the world’s most well-known marques, Mercedes-Benz, for nearly 70 years,” said JC&C Regional Managing Director Haslam Preeston. As part of the anniversary celebrations, Cycle & Carriage launched a customer campaign in Malaysia, Myanmar and Singapore to give away 120 exceptional journeys to enticing destinations Korea, Mongolia and Nepal (www.cyclecarriage.com/120).

Jardine Cycle & Carriage celebrates a rich history spanning over a century.

14 As of December 2018, GOJEK and its ecosystem of apps have been Astra and GOJEK Launch downloaded by more than 130 million consumers across the Transport JV region, with more than two million registered driver partners, up to 400,000 merchant partners, and over 60,000 service providers. Drivers in Indonesia will soon have more opportunities to generate, or grow their incomes, thanks to a new joint venture (JV) announced by Astra and GOJEK in March. Under this JV, Astra, Indonesia’s leading automobile distributor, will provide cars to GOJEK to expand its online door-to-door transportation services. Astra will also invest US$100 million in GOJEK to increase its total funding of GOJEK to US$250 million (Astra made its first investment in GOJEK in 2018). The fleet of several thousand cars will be equipped with Astra’s fleet management solution as well as the ride-hailing technology in the GOJEK app, specifically for GO-CAR. This new partnership enables drivers to generate income from the online door-to-door transport offering and GO-CAR services. Launched in January 2015, GOJEK is now a major digital player in Southeast Asia. GOJEK has evolved into a super-app providing a transactional ecosystem connecting millions of customers to millions of drivers, merchants, and service providers.

reflects the close cooperation we have cultivated with our Hongkong Land Celebrates partners and tenants.” 20 Years of Iconic Completed in March 1998, 63 Ly Thai To was Hongkong Land’s second property development in central Hanoi. It is owned by Development in Hanoi Hongkong Land, with Chan Hung Polimex Limited under The Vietnam Father Land Front, and Manolis & Company Asia Limited, as Last November, Hongkong Land celebrated the 20th joint venture partners. It is one of the first buildings in Vietnam to anniversary of 63 Ly Thai To, an eight-level Grade A retail have column-free floors and under-floor cable trunking, with and office development in the heart of Hanoi. international standards of construction, facilities and management. “Hongkong Land early on recognised the potential of More recently, Hongkong Land has developed residential property Vietnam and its capital city Hanoi, dating back to the in Ho Chi Minh City. Hongkong Land completed and handed over beginning of the 1990s. We are proud to have played a role its first luxury high-rise residential development, The Nassim, last in developing commercial space of the highest international year. It is also involved in two luxury high-rise residential standards in the city,” said Hongkong Land Chief Executive developments in District 1 and the Thu Thiem New Urban area. Robert Wong. “The success of 63 Ly Thai To over two decades

From left to right: Hongkong Land Executive Director Raymond Chow; representative of Manolis & Company Asia Limited Peter Ryder; member of Central Party Committee, General Secretary and Vice President of Vietnam Father Land Front Central Committee Hau A Lenh; Hongkong Land Chief Executive Robert Wong; Chan Hung Polimex Limited Director Dang Hoang Binh; Politburo member, Secretary of Hanoi Party Committee Hoang Trung Hai; Chief Representative of Jardine Matheson Group in Vietnam Alain Cany; Hongkong Land Executive Director Robert Garman; and Doan Ket International Company General Director Cao Ly Anh.

Thistle Volume 1 | 2019 15 Front Runners

and is designed specifically to meet the sophisticated needs of Mandarin Oriental: London the contemporary traveller, combining residential style, luxurious Property Reopens and MO amenities and amazing views of the Forbidden City. Extends Global Footprint Historic Lago di Como Property The date of 15 April was notable for the opening of Mandarin It has been a busy few months for Mandarin Oriental with new Oriental, Lago di Como following the renovation of the historic hotel openings in Dubai, Qatar, China and Italy, the reopening of lakefront property. The 19th-century Villa Roccabruna is at the the London property, and the announcement of an exciting new heart of the resort, which features 21 rooms, 52 suites and two property in New York. private, stand-alone villas. Hotel guests enjoy a private setting on Luxury in the Heart of Dubai the sunlit shores of the lake, nestled within verdant gardens. Located in Blevio village, the hotel is within easy reach of Milan The beachfront-located Mandarin Oriental Jumeira, Dubai opened in and the Malpensa international airport, while central Como and February. Sitting in the heart of Dubai, just a stone’s throw from the many other attractions are close by. water’s edge, the hotel is designed by acclaimed international designer Jeffrey Wilkes. It offers a range of spacious, elegant guest London Restoration Completed rooms and suites, most with private balconies and terraces, providing Mandarin Oriental Hyde Park reopened in its entirety on 15 April views of the pristine ocean or the city’s impressive skyline. having completed the most extensive restoration in its 117-year Modern and Traditional Design Showcased in Doha history. Following the reopening of the public spaces in December 2018, the hotel now unveils all-new guest rooms and suites, March marked the official opening of the stylish urban Mandarin including two newly created expansive penthouse suites. Oriental, Doha. Located in the Msheireb Downtown Doha district, the property features spacious accommodation that blends Location, Location, Location contemporary elements with notes of Qatari design traditions, and Mandarin Oriental will boast one of the best addresses in New a range of exciting dining options. It also has an expansive spa York following an agreement to brand and manage 69 luxurious offering holistic wellness treatments for body, mind and spirit. residences on Fifth Avenue. Mandarin Oriental Residences at 685 First Mandarin Oriental Property in Beijing Fifth Avenue are being developed in an elegant 1920s building on the corner of Fifth Avenue and 54th Street. Due to be completed in Mandarin Oriental Wangfujing, located in the heart of historic 2021, the residences will feature a variety of facilities including a Beijing, is the first Mandarin Oriental property in China’s capital library and lounge on the top floor of the building, with clear views city. The 73-room boutique hotel, which opened in March, takes of Central Park. its name from the lively Wangfujing district in which it is located,

The terrace view at Mandarin Oriental Wangfujing in Beijing.

16 Gammon Helps Hong Kong Move Towards a Cleaner Future

As part of Gammon’s commitment to reducing its environmental impact, it has cooperated with its client Sun Hung Kai Properties and joint venture partner, Sanfield, to decarbonise its energy consumption at the Sai Sha Road widening and associated infrastructure project site offices. The project team installed a 45kW solar photovoltaic array to join CLP Power’s Renewable Energy Feed-in Tariff (FiT) scheme. Under this scheme, the joint venture is receiving HK$4 (US$0.50) for every kWh generated. This is the first Hong Kong construction site to sell power as part of the FiT programme, and the solar power renewable energy generation system has an estimated payback period of five years. Faster, Cleaner Power Gammon has also adopted an early engagement approach to enable quicker on-site electrification at four work areas in the Sai Sha Road project. Replacing diesel generators with solar power reduces exhaust fumes and greenhouse gas emissions as well as noise pollution, while also decreasing land and water contamination caused by diesel storage and filling. These efforts tangibly demonstrate Gammon’s support for the Environment Bureau’s promotion of renewable energy and aligns with Hong Kong’s long-term decarbonisation strategy.

United Tractors Diversifies Portfolio by Acquiring Gold Mining Business

Astra subsidiary PT United Tractors Tbk has completed the acquisition of 95% shares in PT Agincourt Resources, a mining company engaged in exploration, mining and mineral processing of gold in North Sumatra, for approximately US$1 billion. United Tractors President Director Gidion Hasan remarked, “The acquisition of PT Agincourt Resources is part of the company’s strategic portfolio diversification and expansion in other mineral fields, including gold. In the future, the company expects to have a more balanced business portfolio that will generate sustainable earning contribution in the long term.” PT Agincourt Resources operates Martabe Gold Mine located in North Sumatra, which sold around 410,000 ounces of gold in 2018. As of December 2018, the mineral resource of Martabe Gold Mine stood at around 8.1 million ounces of gold, with an estimated gold reserve of 4.5 million ounces.

Thistle Volume 1 | 2019 17 Front Runners

Astra Celebrates 62nd Birthday

Menara Astra Marks the 62nd Anniversary of Astra The inauguration of the striking Menara Astra building, and the unveiling of a statue of Astra’s founding father William Soeryadjaya, were some highlights to mark Astra’s 62nd anniversary on 20 February. At 261 metres tall, the 63-floor Menara Astra building dominates Jakarta’s skyline. It is also a Building and Construction Authority Green Mark Platinum-certified building as it meets world-class environmental standards and boasts a 40% energy efficiency rating. A Rich Past and Bright Future Ahead Speaking at the inauguration event, Rini Soemarno, who was President Director of PT Tbk from 1998 to 2000, and currently serves as Indonesia’s Minister of State-Owned Enterprises, was moved to tears when the statue of William Soeryadjaya was unveiled. She said, “I knew Oom William and his family. I joined the company in 1998 and helped him prepare the company to go public to achieve professional management. That was his goal. I was also moved because in 1998 Astra was close to being declared bankrupt, but now, seeing the company open its own building, I am emotional but also very proud of the company’s achievements.” In his opening remarks, Lophiga Surbakti, Chairman of Ikatan Karyawan Astra International – IKASI (Astra International Employees Association) PT Astra International Tbk, said, “We should be grateful that Astra currently remains and maintains its best performance today. We are honoured to have the opportunity to grow our careers and give significant contributions to support the nation’s advancement.” The event was also notable for the recognition of long-serving Astra staff. Employees who been with the company for 10, 20, 25 and 30 years were celebrated, as well as those retiring.

18 Cycle & Carriage Bintang Launches First Mercedes-Benz Star Mobile Service in Malaysia

Cycle & Carriage (C&C) Bintang recently launched the Mercedes- Benz Star Mobile – a first-of-its-kind service offering in Malaysia – that provides Mercedes-Benz customers with maintenance and repair services right at their doorstep. Customers can schedule an appointment with any C&C dealership within the Klang Valley to enjoy the service, which includes scheduled maintenance services, wiper blade replacement and key battery or infrared replacements. The Star Mobile is housed within a Mercedes-Benz Vito van manned by two qualified technicians.

C&C Bintang has launched Mercedes-Benz Star Mobile in The initiative is in line with C&C’s focus on creating exceptional Malaysia, delivering maintenance and repair services right people-focused experiences and enhancing the customer to the customer’s doorstep. journey, said C&C Bintang Chief Executive Officer Wilfrid Foo. “C&C Bintang is delighted to partner with Mercedes-Benz Malaysia to launch the Mercedes-Benz Star Mobile service that brings added convenience and peace of mind to our customers,” said Mr Foo. C&C also launched the Star Galleria mobile showroom, which allows Mercedes-Benz fans to get an up-close-and-personal look at the brand in multiple locations across Malaysia. This innovative retailing programme is another effort that brings the Mercedes-Benz showroom experience to customers.

JEC Secures Contract for Hong Kong’s Largest Landfill Gas Power Generation Project

Jardine Engineering Corporation (JEC) has been awarded a contract for Hong Kong’s largest landfill gas power generation project. The company was awarded the contract from CLP Power Hong Kong Limited for the project in the West New Territories Landfill (WENT Landfill). JEC will build and operate a facility to convert waste landfill gas (LFG) to electrical energy. The project is in support of the Government’s carbon reduction policies to combat climate change and transform Hong Kong into a smarter and greener city. Located at Nim Wan in Tuen Mun, WENT Landfill is Hong Kong’s largest landfill. At present, some LFG is used to generate electricity for on-site facilities and waste water treatment. After the generator site is established, unutilised LFG is expected to produce enough electrical energy to power over 17,000 four-person households each year.

Thistle Volume 1 | 2019 19 Front Runners

Happy customers at one of the IKEA pop-up stores in Taiwan.

stores to highlight NT$100 (US$3.30) priced products IKEA: New Stores for which we haven’t promoted before. We chose the night Indonesia, Pop-Ups markets as they enabled us to reach out to different consumer groups.” Trialled in Taiwan, and a Close to 200 products were sold in the pop-up stores Bakery Collab including tableware, kitchen items, home decorations, pet products and items for children. IKEA continues to break new ground on various fronts Bakery Collaboration across the region. IKEA Indonesia and the HERO supermarket chain New Stores Coming to Jakarta and Bandung recently partnered to open a bakery at the IKEA Alam A second IKEA store in Indonesia is set to open by the Sutera store selling freshly baked pastries, cakes, and end of 2020. A ground-breaking ceremony was held in more. More than 80,000 items have been sold since November to mark the start of construction of the IKEA the bakery’s launch last December. Based on this Jakarta Garden City store. This 89,000-square-metre success, more varieties of bread and pastries will be store will comprise three floors and a parking area for added to the menu soon. 1,300 vehicles. In neighbouring Bandung city, the first store to be located outside Greater Jakarta is also scheduled to open in late 2020. Located at Kota Baru Parahyangan, the IKEA Bandung store is expected to attract customers from Bandung, its surrounding districts and neighbouring cities. The ground-breaking ceremony for the 35,000-square-metre store was held in March. Night Market Pop-Ups in Taiwan In addition to snacking on delicious Taiwanese street food, night market visitors in Taipei and Taichung had the chance to shop at NT$100 IKEA pop-up stores over winter and spring. Commenting on the pop-up stores, which were open

from December to April, Adrian Worth, General Visitors to the IKEA Alam Sutera store can now purchase freshly baked Manager of IKEA Taiwan said, “We opened the pop-up pastries and bread items.

20 SERA Launches AstraFMS – a Tech- Based Solution for Transportation and Logistic Fleet Management

Maximising transport efficiencies is an ongoing focus for many companies. To address this issue, PT Serasi Autoraya (SERA) – an Astra business – recently launched a technology-based fleet management solution called AstraFMS. This solution enables many companies to optimise their business productivity while reducing fleet costs. Speaking about AstraFMS, SERA Director Hadi Winarto said, “With this system, a comprehensive solution is provided for our customers to monitor their operational management of transportation systems covering the vehicle fleet, the condition of the driver, operational costs, time management, travel routes, and even the physical condition of the vehicle.” Cycle & Carriage “AstraFMS provides data and connectivity to enable our Singapore Exclusive customers to analyse and improve efficiency, effectiveness, security and safety – these are key areas Distributor of Industry- if they want to fulfil their fleet operational needs in logistic and passenger transportation,” he added. Leading Electric Forklifts These benefits have been enjoyed by over 2,000 logistic Cycle & Carriage (C&C) Singapore has made its first foray and passenger fleet customers in various industries into the material-handling equipment sector. The move such as the financial, automotive, mining, FMCG comes following an agreement with BYD, a world-leader (fast-moving consumer goods) and distribution sectors. in new energy and battery technologies, to become the exclusive distributor for BYD’s lithium iron phosphate electric forklifts. Powered by the revolutionary lithium iron phosphate battery, the BYD electric forklifts are designed to drive operational efficiency with a zero emission, zero pollution promise. “With stricter carbon emission standards and the growing importance of corporate sustainability, we believe that lithium battery technology will be a game changer for the material-handling industry, replacing diesel and conventional lead-acid electric forklifts,” said C&C Singapore Managing Director Eric Chan. “In addition, this exclusive distributorship expands C&C’s automotive offerings and will strengthen our electric vehicle knowledge and expertise which we envision will be the future of the industry.” In addition to driving C&C Singapore’s commercial vehicles portfolio, this new partnership with BYD will enable C&C Singapore to gain operating insights of new energy solutions through cutting-edge lithium battery technology, which will enhance its knowledge of current and future electric vehicle automotive offerings.

Thistle Volume 1 | 2019 21 Celebrating Success

Hongkong Land Bags Prestigious Awards

Landmark Riverside Hongkong Land (HKL) executives have been busy The company received the Green Mark Award for Park – Phase II: Danzishi Old Street in attending award ceremonies over the past few months, Buildings in the Gold Plus category. BCA award judges Chongqing, China. accepting accolades in Hong Kong and Singapore praised HKL for its efforts to optimise efficiencies in its recognising excellence in several areas. One Raffles Link property especially its use of high- performance air filters, carbon dioxide and temperature Health and Safety Leader sensors display, and a stormwater collection system HKL’s Central portfolio in Hong Kong won the Asia used for irrigation and other purposes. Pacific Best Occupational Health and Safety Award The five key assessment areas of the Green Mark for presented by The Hong Kong Chapter of International Healthier Workplaces Scheme are: sustainable design Facility Management Association. The award recognises and management, energy and resource management, the quality of HKL’s occupational health and safety office environment, workplace health and well-being, programmes and the positive impact of related technology. and advanced green and health features. These areas HKL employs a predictive and preventative strategy to impact office design and operations while also ensure the health and safety of staff and tenants. encouraging tenants and employees to directly Attainment of certificates recognising excellent water manage their health and well-being. and air quality, regular training and emergency drills, Best Retail Development and annual audits are some of the many initiatives taken. Key award criteria benchmarks include clear roles HKL also bagged notable accolades at the and responsibilities of workers, managers, and safety prestigious MIPIM Asia real estate awards held in coordinators, ongoing training programmes, and the Hong Kong last year. The company won two awards in effectiveness of related activities and initiatives. the Best Retail Development category – a gold for Landmark Riverside Park – Phase II: Danzishi Old Green Leadership Street in Chongqing, China; and bronze for WF HKL Singapore’s environmental sustainability best CENTRAL in Beijing, China. The awards recognised practices and efforts were recognised by the Singapore outstanding concepts, architecture, design, Building and Construction Authority’s (BCA) newly customer service and tenant mix to create a unique launched Green Mark for Healthier Workplaces Scheme. shopping experience for customers.

22 Asuransi Astra Named One of Indonesia’s Most Valuable Brands

Asuransi Astra has received one of Indonesia’s most prestigious branding awards. In being named one of the BrandZ Top 50 Most Valuable Indonesian Brands 2018, Asuransi Astra is the first insurance company to be recognised on this list. The company was praised for its strong brand equity built through its social campaign programmes including #PijarIlmu supporting education, and #BerkahSenyum during Ramadan. Asuransi Astra was also commended for service innovations that enable Asuransi Astra’s innovation reputation was further boosted with the launch of GarXia, customers to access emergency assistance, file a an industry-first chatbot in Indonesia designed to enable a fast and easy way to purchase car insurance. claim and track its status, and purchase policies through Garda Mobile Otocare app. Asuransi Astra was ranked 41st and its brand is valued at US$280 million. BrandZ Top 50 Most Valuable Indonesian Brands 2018 is an award organised by WPP, a global communications specialist, and conducted by a global research company, Kantar Millward Brown.

Gammon’s Gambot™ Enters the Winner’s Circle Twice

Gammon Construction’s Artificial Intelligence (AI) robot, Gambot™ has won a brace of awards in recent months. At the end of last year, Gammon was named the Operating Model Master of the Year at the IDC Digital Transformation Awards 2018 in Singapore. The accolade recognised Gammon’s pioneering use of AI – through Gambot™ – in a real project-based context. Gammon was one of 13 winners hailed as the ‘best of the best’ from the more than 600 regional project nominations submitted. Gambot™ also took top honours at the Innovate Jardines Competition – you can read more about this Gambot™ has already been widely implemented in over 120 in the Perspective section. Digital G (Gammon’s new projects and is actively used by 2,700 Gammon employees. digital technology business) and the ACE Dashboard (a centralised cloud-based database) were also placed in the top 30 of the contest that attracted 300 entries last year. Launched in 2017, Gambot™ is Gammon’s first AI robot using Computer Vision to capture and analyse construction site activities. This feature and others have enabled Gammon to enjoy a more than 10,000% increase in safety submissions. Today, over 70% of Gammon staff use the system every day.

Thistle Volume 1 | 2019 23 Celebrating Success

Maxim’s Group Strengthens its Reputation as a Community and Environmental Leader

Maxim’s Group is leading by example when it comes to giving back to the community and protecting the environment. Social Capital Builder In recognition of its outstanding contribution to community development, Maxim’s Group recently received the Social Capital Builder Logo Award presented by Hong Kong’s Community Investment and Inclusion Fund (CIIF) of the Labour and Welfare Bureau. Maxim’s Group is committed to giving back through activities such as the Surplus Bread Donation, Kiddy Heart Canteen, Silver Hair Kitchen and Friendly Restaurant programmes. The company focuses on food sharing and sustainability, and Self-ordering kiosks are among the innovative digital-focused offerings that have helping the disadvantaged, disabled, and elderly. The biennial been introduced by JRG Taiwan to help improve sales and customer service. Social Capital Builder Awards celebrate the social capital efforts of citizens from all walks of life. Sustainability Role Model JRG Taiwan Wins Big at Yum! Maxim’s Group also received the ‘U Green Award – Excellence Jardine Restaurant Group (JRG) Taiwan walked away with of Environmental Contributions’ by U Magazine for the sixth a host of awards presented at the 2018 Yum! Conference consecutive year. held in Singapore. The award recognises the contribution of Maxim’s Group in In the Yum! Annual Conference, JRG Taiwan won the environmental protection and its commitment to promote Better on Digital Champion award for embracing digital sustainability across different brands. Initiatives include transformation and performance marketing. The company reducing the use of single-use plastics in outlets, recycling grew online sales revenue by 18.65% points over November good waste and used cooking oil, and donating surplus bread and December 2018, with average return on ad-spend to feed people in need. Moving forward, the company aims to increasing from 26.79 to 62.07. Pizza Hut Taiwan also won the further optimise its resources and inculcate ‘green good habits’ Talent Powerhouse award for their roll-out of the Leading with among staff, business partners, and the general public. Heart Program and Team Member Experience Workshop. In addition, KFC Taiwan collected the Digital Technology award at the 2018 Yum! Annual KFC Conference. This accolade recognised KFC Taiwan’s strong track record of digital innovation. Last year for example, the Taiwan team launched the LINE ordering bot – with an official LINE account – the first of its kind in Taiwan. The LINE messenger service provided a convenient ordering experience that attracted new customers and built incremental sales. The team predicts that this service will account for about 3% of total business this year. A digital kiosk was also launched in Taiwan last year that has improved operational efficiency and convenience for customers. This success led to more kiosk roll-outs in January 2019. These initiatives and others enabled KFC Taiwan to increase sales by 54%, and its customer base by 45%, year on year. The Yum! awards recognise the success and best practices of leading Yum brand (KFC, Pizza Hut and Taco Bell) businesses Food waste from Tai Po factories is delivered to the Organic and operations. Resources Recovery Centre in Siu Ho Wan for the production of biogas and compost.

24 ‘Double Happy’ Awards Night for Hactl

It was a ‘double happy’ night for Hong Kong Air Cargo Terminals Ltd (Hactl) at the first-ever Pride of Ground Handling Awards held in Gothenburg. In addition to the company winning the prestigious Best Station award, Hactl Ground Services Supervisor Chung Cho Sim Felix was also highly commended in the Rising Star category. Hactl Chief Executive Officer Wilson Kwong said, “We are delighted to have received the Best Station award in these, the first-ever Pride of Ground Handling Awards. Ground Cycle & Carriage is the only company in Singapore to be awarded the ‘Best handling – particularly on the cargo side of the business – Company to Work For’ accolade four years in a row. has traditionally received very little public recognition of the vital role it plays in the aviation industry.” Cycle & Carriage Singapore He added, “We also congratulate Felix; he thoroughly deserves this recognition, but he is also representative of Named ‘Best Company many others in our organisation who have displayed to Work For’ for commitment and professionalism from an early age.” More than 100 entries were received for the awards in five Fourth Year Running categories: Best Station; Best Handler-Airline Innovation; Ramp Safety; Rising Star; and Unsung Hero judged by a For the fourth year running, Cycle & Carriage (C&C) Singapore has panel of 14 sector experts. Launched in 2018, the awards been named the ‘Best Company to Work For’ by HR Asia. As the celebrate excellence in ground services, and recognise only company in Singapore to achieve this ‘four-peat’, the ongoing individuals whose hard work and professionalism underpin success is testament to C&C’s commitment to developing and the global aviation business. providing rewarding careers. In a competitive landscape for talent, the average length of stay for a C&C employee is an impressive 11.8 years. C&C employees are also encouraged and empowered to constantly deliver the best solutions for customers. C&C believes in creating Exceptional Journeys for employees in many areas including training and career development. At the annual Excellent Service Award (EXSA) 2019, organised by the Singapore Retailers’ Association, 19 C&C employees were recognised for their service excellence.

Tradeport Receives Hong Kong Carbon Reduction Award

A prestigious award was recently presented to Tradeport in recognition of its environmental best practices. As part of the Hong Kong International Airport Carbon Reduction Award Scheme 2018, the Airport Authority Hong Kong awarded the accolade to Tradeport for its Warehouse LED Lighting and Solar Panel System. This award, presented to 15 of the airport’s more than 60 business partners, assessed the carbon/energy-saving and environmental benefits delivered by the respective partners.

LED light bulbs were installed in the warehouse to reduce power usage and costs.

Thistle Volume 1 | 2019 25 For Our Future Art and A Capella to the Fore at MINDSET Expression Carnival in Hong Kong

A recent art carnival, featuring the work of Services Department, the finale event was people recovering from mental illness, was attended by more than 450 people, the finale event of the MINDSET Expression including 80 colleagues from Group On Mental Health project in Hong Kong. Over the past four years companies and their families. – under the MINDSET Expression programme from the Jardine The carnival was organised by MINDSET – a range of art projects have been run to Ambassadors and its NGO partners, Baptist Oi Kwan enhance the mental wellness and positive Social Service, Caritas Wellness Link psychology of the people involved. (Tsuen Wan), Castle Peak Hospital and New In addition to the art showcase, the finale Life Psychiatric Rehabilitation Association. featured interactive workshops and performances including sand painting, puppetry, music, and drama. Jardine Ambassadors were also busy serving as event helpers and participating in a Right: People in recovery from Caritas have learnt large-group a capella performance. to express their emotions through performance. Officiated by Leung Sai Cheong, Chief Below: The sand Social Work Officer (Rehabilitation and painting performance by participants from Medical Social Services) of Social Welfare Castle Peak Hospital Department and Dr Lau Fung Ha, Head of was very well-received by the audience. Art Promotion Office of Leisure and Cultural

26 Inter-School Mental Health Knowledge Competition A Success

Kwok Tak Seng Catholic Secondary School emerged as the champion of the Inter-school Mental Health Knowledge Competition held in January. Contested by 90 students from 10 schools, the student advocates were asked questions related to mental health information covered in prior programme workshops. The advocates were also asked to develop a slogan to promote better understanding and acceptance of people with mental illness. A number of mini sports games were also run. The competition – an initiative under the broad Health in Mind programme – was held at CCC Kei Chun Primary School in Kwai Chung, Hong Kong.

Students shared creative ideas on promoting mental health through group discussion.

providing job opportunities for mental health PIRs On the Up and Up – within our 19 businesses in Singapore. Since 2011, we Strong Support for the have placed over 160 PIRs in jobs within the Group. We have also donated over S$5.7 million (US$4.2 million) 2018 Challenge towards various mental health programmes. We hope that more firms will support inclusivity and the & Carnival integration of mental health PIRs in the workplace.”

MINDSET Care Limited, the registered charity of the Jardine Matheson Group in Singapore, successfully raised S$397,000 (US$291,500) for mental health at the MINDSET Challenge & Carnival 2018. Held at the Marina Bay Financial Centre, Tower 1 in late October, this annual vertical race and carnival is MINDSET’s signature event to raise funds and awareness for mental health. The event attracted 280 race participants and 2,200 carnival-goers, including 250 mental health persons-in- recovery (PIRs) and caregivers from voluntary welfare organisations. For the first time, 30 PIRs and caregivers participated in the vertical race, climbing five floors to the top of the tower to further reinforce MINDSET’s commitment to promote inclusivity and diversity. The funds will be used to support the MINDSET Learning Hub (MLH), Singapore’s first and only training and job placement centre that provides Workforce Skills Qualifications (WSQ) and non-WSQ training for PIRs. Launched in October 2016 in partnership with the Singapore Association for Mental Health, MLH has since trained 306 persons and successfully placed 170 individuals in the workforce. MINDSET Singapore Chairman Alex Newbigging said, “We believe that everyone should be given his or her Over 280 race participants took up the 33-floor challenge in support of mental health. opportunity in society. At Jardines, we have been

Thistle Volume 1 | 2019 27 For Our Future

Health Promotion Goes Company-Wide

From balloon workshops to mindful breathing, companies across Jardines have been hosting events to support mental health awareness. Hactl colleagues attended a balloon modelling workshop, where people in recovery from mental illness acted as tutors. The interaction enables Jardines’ employees to learn more about and better understand people recovering from mental health issues. A basic introduction to mental health was also shared by a social worker during the workshop. At Landmark Oriental a workshop on mindful breathing was held, where participants practised this exercise while making a sparkling Mind Jar.

Top left: Jardines’ employees interact with and learn from people in recovery at events and sessions like this balloon modelling workshop. Above and left: The process of making a Mind Jar was both fun and educational.

Commended for Good Governance and Corporate Giving Leadership

MINDSET Care Limited’s commitment to upholding the highest, strictest standards of governance has been recognised in Singapore when it was recently awarded the Charity Governance Award by the Charity Council of Singapore. MINDSET Care, the Jardines-registered charity in Singapore, was lauded for its high standards of governance in line with the code of conduct set out by the Council. The award also affirms MINDSET as a role model for other charities in Singapore to benchmark their A strong relationship between MINDSET and its beneficiary, governance efforts against. A rigorous assessment and interview MINDSET Learning Hub, allows the hub to continue effectively helping mental health PIRs through training session is part of the judging process for the award that attracted programmes and placement opportunities. more than 1,000 submissions. MINDSET was also awarded the Charity Transparency Award for the third consecutive year in 2018, in recognition of its disclosure best practices based on the Council’s charity transparency framework. The Champion of Good award was another accolade garnered by MINDSET. Presented by the National Volunteer & Philanthropy Centre, the award recognises MINDSET’s efforts in effecting positive change in the mental health community in Singapore.

28 Teddy Love Fundraiser Supports Mental Health Rehab Programmes in Hong Kong

Left: Zung Fu Chief Executive Benjamin Birks and, right, Jardine Matheson Group Deputy Managing Director Y K Pang present the key of the Vito van to New Life Psychiatric Rehabilitation Association Chief Executive Officer Amy Fung at the handover ceremony during the grand opening of Mercedes-Benz Brand Centre, Hong Kong.

The Teddy Love Project, a recent charity initiative run by The van will be used to transport mental health patients Zung Fu with support from Mercedes-Benz Hong Kong, to support their daily commutes and participate in social was successful in raising funds to purchase a new activities and social enterprise programmes, where they Mercedes-Benz Vito van for the New Life Psychiatric can gain the necessary skills and confidence for open Rehabilitation Association (NLPRA). employment, and community integration. Funds were largely generated from sales of a limited- “The Teddy Love Project allows us to provide direct edition Mercedes-Benz cuddly bear, said Zung Fu Chief support to community social enterprises, and it’s Executive Benjamin Birks. encouraging to see all the opportunities it brings to the community,” said Mr Birks. “With the sale of every teddy bear from the Mercedes- Benz showrooms in Hong Kong and Macau and the Mercedes-Benz Hong Kong President and CEO Frederik Mercedes me Store, HK$100 (US$13) of the HK$300 Gollob said, “The van donation is a tangible way to offer (US$39) purchase price was contributed to acquire a mental health patients better access to critical services brand-new Mercedes-Benz Vito van,” Mr Birks said. and rehabilitation programmes.”

Jardine Aviation Academy – Flying High

As part of its efforts to share best practices and improve industry standards, the Jardine Aviation Academy (JAA) recently hosted two Yunnan Airport Group delegations. JAA partnered with Hong Kong International Aviation Academy to run an eight-week training programme for the Yunnan Airport Group delegates. Training topics covered safety, marketing, quality assurance, risk management and more. Upon completion of the programme, participants gained many new technical skills and insights that they will put into practice in their respective workplaces.

The Yunnan Airport Group delegates paid a visit to the Jardine Aviation Services Group Cargo Unit to learn more about air cargo operations.

Thistle Volume 1 | 2019 29 For Our Future

IKEA Hong Kong Says ‘No’ to Single-Use Plastics

IKEA Hong Kong has replaced most of the single-use plastics in IKEA Restaurants and IKEA Bistros with products made from degradable materials including takeaway boxes, paper straws and wooden cutlery. A HK$1 (US$0.13) discount has also been introduced to encourage customers to bring their own food containers for takeaway meals at IKEA Restaurants. In addition, ready-to-use cleaned food containers are available.

Since the start of 2019, IKEA has also stopped providing

Through several green initiatives, IKEA Hong Kong hopes to single-use plastic bags and produce bags across all its reduce the number of plastic and produce bags used stores in Hong Kong. This could help to save 550,000 every year, by up to 550,000 and 440,000 respectively. plastic bags and 440,000 produce bags every year. IKEA hopes to help effect a positive change to the environment and community in Hong Kong by reducing the usage of single-use plastics, to minimise the negative impact of plastic waste on the environment. IKEA Hong Kong Country Marketing Manager Roxy Cheng said, “We understand that changing habits could be a hassle to our customers; however, we are keen to work together to establish a BYOB (bring your own bag) mindset to reduce use of single-use plastic bags in everyday life. With this in mind, we believe we can bring a positive impact to the environment and the future together.”

Turning Waste Oil into Energy

It’s a tasty proposition: restaurants are converting used cooking oil to a source of energy. Maxim’s Group has partnered with Shell to use biodiesel produced from its used cooking oil to power its delivery fleet in Hong Kong. With an annual consumption of 396,000 litres, over 100 delivery trucks from two food production plants are currently using biodiesel as part of the company’s sustainable development. Maxim’s Group has been committed to environmental protection through various key initiatives since 2009, including the signature Surplus Bread Donation Program, which enables volunteers to collect spare bread from its cake shops across town and donate to the needy.

30 thanked national news reporters for their commitment Astra Supports National to providing trusted, independent information in an Press Day age where fake news is published on many social media channels. A signing ceremony to announce the development of a As well as the president’s address, the event was notable sea toll road, as well as education programmes, were for the signing of a Memorandum of Understanding (MoU) some of the highlights of this year’s Hari Pers Nasional between the Ministry of Transportation and PWI to (National Press Day) event in Surabaya, East Java. develop a sea toll road. PWI, PT Astra International Tbk, Commemorating the founding of Persatuan Wartawan and other private-sector companies also signed an MoU Indonesia (PWI), the Indonesian Journalists to promote education and training programmes covering Association, the 2019 event was attended by industry best practices and support for disaster- President Joko Widodo. In his speech, the president impacted communities.

Playing for Change in Indonesia

The importance of child’s play was recently reinforced by IKEA Indonesia. As part of its support for the company’s global Let’s Play for Change programme, IKEA Indonesia and Save the Children Indonesia set up a play area in its store. Through the play area and interactive games, in addition to talk show programmes with various media, IKEA and Save the Children helped to raise awareness of the importance of play and its impact on child development. In addition, for every seasonal soft toy sold during the campaign period, IKEA Indonesia donated €1 (US$1.12) to Save the Children Indonesia to support their play and education efforts for disabled The colourful play area created in the IKEA Alam Sutera store for the Let’s Play for Change campaign promoted the children. By the end of the campaign, more than benefits of play for children, and for the family as a whole. 2,600 seasonal soft toys were sold.

Thistle Volume 1 | 2019 31 Our People Branding Campaign Helps Drive Record Number of Grad Applications Graduates in China, Hong Kong, Singapore, the United Kingdom and Vietnam are now more aware of, and attracted to, the diverse career opportunities offered by Jardines. They were the target of a recent Jardines Employer Brand campaign – in particular, high-potential graduates eager to lead, explore new boundaries, and bring fresh thinking to the Group businesses as part of the Jardine Executive Trainee Scheme (JETS). Turning Heads and Changing Minds The JETS launch in China included a The branding initiative aimed to refresh the Jardines brand and presentation made to highlight the innovative, diverse, and exciting career pathways Peking University students. offered to Jardine Executive Trainees. Relaunched in mid-2018, the Outreach Makes a Difference programme has had a significant impact, especially in driving up the number of applications for JETS – this increased by more than Social media and digital channels were also used extensively to four times compared to application numbers received in 2016. connect with potential new talent, noted Mr Nolan. Brand awareness and appeal has also improved. At the end of A new careers site: careers.jardines.com, featuring testimonials 2018 a customised employer brand attractiveness survey was run from current trainees, was also created. In addition, pop-up JETS by Universum – an employer branding specialist – to see where Cafés set up at Nanyang Technological University and the Jardines stands compared to competitors and if this ranking has National University of Singapore were visited by more than 1,000 improved since 2016. students in a day. Singapore registered the biggest upswing, with Jardines rising 35 Other related activities included the launch of JETS in China and places from a ranking of 58 in 2016 to 23 in 2018. In Hong Kong, Vietnam in 2018, as well as an internship initiative in China, which the ranking improved 11 places to 21 in 2018 from 32 in 2016. has subsequently been introduced in Hong Kong this year – Students in the United Kingdom are also more aware of Jardines collectively, close to 3,000 applications have been received for the with a ranking of 34 in 2018 compared to 39 in 2016. new internship programmes. Commenting on the campaign, Jardine Matheson Group HR Given the significant rise in JETS application numbers, the Director John Nolan said, “The launch of the Jardines Employer Employer Brand campaign has achieved its primary objective. It Brand campaign clearly demonstrates that the more people learn has also dramatically increased awareness of both the Jardines about our story, reach, and impact, the more they want to join us brand and the exciting career opportunities offered by the Group, and pursue the opportunities offered by our diverse businesses.” among top graduates in the target markets.

People in the Group

Stephen Gore has been appointed Group Finance Director for Jocelyn Lam is the new Group Head of Taxation for Jardine Jardine Cycle & Carriage, based in Singapore. He succeeds Adrian Matheson. Ms Lam, who has over 20 years of tax experience across Teng, who stepped down from the role in March. Asia Pacific, joins from Search Investment Group where she was Executive Director, Tax Planning and Estate Planning, providing tax Mr Gore joined Jardines in 2017 after nearly 25 years in investment advisory and compliance advice for the Group. She takes over from banking and most recently held the role of Betty Chan who is retiring after a Chief Financial Officer, Jardine Pacific and distinguished 27-year career with Jardines, Jardine Motors Group. where she helped build and lead Group Taxation, playing a key role in ensuring tax compliance in jurisdictions where the Group operates as well as supporting many M&A transactions.

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Group Corporate Affairs Jardine Matheson Limited 48/F Jardine House Central, Hong Kong [email protected]

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