2009 Consolidated Annual Report
ZON Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A. 2009 CONSOLIDATED ANNUAL REPORT 1 ZON Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A. TABLE OF CONTENTS ZON IN NUMBERS SEE 1.1 Joint Message from the Chairman and CEO 9 1.2 About ZON 10 GROW 2.1 ZON Universe 2009 12 2.2 ZON’s Operations 14 2.3 Technology 20 ENTHRALL 3.1 Leadership 23 LISTEN 4.1 Employees 26 4.2 Customers 27 4.3 Community 30 DELIVER 5.1 Macroeconomic Background 34 5.2 Sector / Regulation 35 5.3 2009 Operational Performance 40 5.4 2009 Financial Performance 44 5.5 Share Performance 51 2 ZON Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A. SURPRISE 6.1 ZON Future 54 STATEMENT UNDER THE TERMS OF ARTICLE 245, PARAGRAPH 1, C) OF THE PORTUGUESE SECURITIES CODE 55 CONSOLIDATED FINANCIAL STATEMENTS 57 DOCUMENTS OF APRECIATION OF CONSOLIDATED ACCOUNTS 143 CORPORATE GOVERNANCE REPORT 151 3 ZON Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A. ZON IN NUMBERS Business Indicators (in thousands): Triple Play Customers: Triple Play Penetration in Cable Customer Base: +17.6pp +75 .9% +17.1pp +3 .0x 484 41% 275 23% 69 6% 2007 2008 2009 2007 2008 2009 RGUs: RGUs per Subscriber [units]: CAG R CAG R CAG R +2 0.6% CAG R +18.0% +11.6+11.6%%%% +9 .1% 3.507 2,17 2.982 1,84 2.413 1,56 2.112 1,43 1.937 1,31 2005 2006 2007 2008 2009 2005 2006 2007 2008 2009 4 ZON Multimédia – Serviços de Telecomunicações e Multimédia, SGPS, S.A.
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