Orion New Zealand Limited Annual Report FY19 19 2
“The lights are great Highlights 4
Chair and Chief - they give us extra Executive’s report 6 practice time.” Our Powerful Future 14 Financial performance 18
The power of our customers 24 Nick Ager
Coach and father of the The power young player on the cover. of our network 26
The power of our community 30 Annual Report FY19
The power of keeping safe 32
The power of our people 34
Leadership team 36
Board of directors 38
Audited financial statements 40
Governance statement 78
Directory 85
Cover: Selwyn United Football Club young players training at night, thanks to lighting in Foster Park, Rolleston. 4 Highlights
Financial Network
$186m $64m 204,000 electricity distribution m network operating m customer revenue $4 expenditure $6 connections 3,000 Annual Report FY19
$48m $53m 3,317 profit after tax m fully-imputed dividends m gigawatt hours of $5 $2 electricity delivered 8
$78m $303m 587MW group capital expenditure m borrowings m network maximum MW $2 $28 demand 46
$1,209m 74 group assets m minutes of network $27 outages per customer 5 Highlights Chair and Chief 6 Executive’s report Chair
and Chief Every moment of every day, our 204,000 customers rely Executive’s on electricity delivered by the Orion network – across 8,000 square kilometres in report Christchurch, Banks Peninsula and the Selwyn District. Annual Report FY19 Our role is to support our community’s aspirations for a liveable region, with strong connected communities, a healthy environment and a prosperous economy. It’s an exciting time as we prepare for a future where electricity will be more Jane Taylor Rob Jamieson Chair Chief Executive important than ever. Chair and Chief 8 Executive’s report
We are in a strong position to deliver what our community wants of us in the future
Our customers have high expectations of Orion. It is the start of an exciting new era for Orion as we adapt They want reliability, resilience, safety and excellent and grow to serve Canterbury’s changing energy needs and communication, whether they are living or running advance the long term sustainability of our region. a business in urban or rural areas. With a thorough
understanding of our community’s needs and Since 1 April 2014 we have been operating under a Annual Report FY19 expectations, we are actively positioning Orion Customised Price-Quality Path (CPP), which was put in place for a sustainable future. by the Commerce Commission for five years to assist us to cover the costs of our earthquake recovery programme. This mindset has influenced much of our work during the This year we transition to a Default Price-Quality Path (DPP), year as we prepare for a future in which our community which is based on the last year of our CPP. During 2019 can continue to flourish. the Commission will reset the DPP that will apply from 1 April 2020 to 31 March 2025. The DPP will determine the 2019 was a year of solid performance. A mild winter meant revenue we can collect from our customers and the quality lower demand on our network, which was reflected in lower standards we are required to meet during those five years. than budgeted delivery revenue. Against this backdrop, we We will continue to engage with the Commission throughout welcomed more than 3,000 new customers for the fourth the reset process to ensure we meet our community’s needs. consecutive year. Gearing up for the future Here we set out our vision and journey We are gearing up for new technology that is creating Our overall vision is bold and far-sighted. This year we greater choice and opportunities for our customers. have set ourselves ambitious targets, which are embodied in Our Powerful Future, an aspirational programme we People are seeking more flexibility about how they began in October to position Orion for continued success connect and use our network. Our role is to ensure we in serving our stakeholders through to 2025 and beyond. have the technology that gives our customers options This future includes leading sustainability by leveraging and choices, and the ability to exercise more control over our strengths while growing our industry’s people their energy use. capability even further. It encompasses ensuring our network is future-ready and continuing to build trust It is just the beginning. In the future, we will see huge within our community. changes of critical importance for the longer term future of our business. We are excited about the challenges that lie We began this journey with a rigorous review of what our ahead. community wants from us and embodied this in our latest annual Asset Management Plan (AMP). This document sets a clear direction for Orion at a time when our region is experiencing sustained growth in an era of rapid change in electricity technology. Our new AMP details how we plan to extend, maintain and develop our electricity distribution network over the next decade, embracing change to meet the evolving needs of our community. 10 “Powering up the Christchurch Town Hall helps bring events to life.”
Chris Wallace Vbase General Manager Annual Report FY19 Chair and Chief 12 Executive’s report
Orion continues its sustainability journey in earnest. We We have also completed a number of significant have appointed our first leader of sustainability whose role projects to support growth and development in the is to establish Orion’s sustainability roadmap. Selwyn district, including:
We engaged Enviro-Mark Solutions, NZ’s leading • upgrading capacity at our Dunsandel substation to Annual Report FY19 provider of environmental certification to measure our power local milk nutrition company Synlait’s new carbon footprint and help us identify options to reduce electrode boiler as part of their sustainability strategy it. Recognising the wider issues of regional and national • completing projects in Coalgate and Springston to importance, Orion joined the Climate Leaders Coalition, improve reliability as part of our continuing Rural making a commitment to tackle climate change and reduce Township Programme carbon emissions in New Zealand. Orion is also a founding partner of the Aotearoa Circle, which seeks to deliver on a • installing a new transformer at our Waimakariri national ambition for the maintenance and enhancement substation, increasing the capacity and reliability of of our natural capital. the network to the northwest area of Christchurch
Not only do we have an important role to ensure we • investing $1.5m to upgrade the switchyard and are as sustainable as we can be but also to help our electricity network for the Springston community community fulfil their sustainability aspirations. and wider area, including Banks Peninsula
We completed several major projects during the • completing the installation of electricity supply to year that support the continued revitalisation of lighting and traffic lights supporting NZ Transport Christchurch, including: Agency’s significant Southern Motorway programme
• installing power supply to the new state of the art • installing 175 new substation kiosks throughout the campus created by Avonside Girls’ High School & region to support general growth Shirley Boys’ High School. The work is helping to deliver an environment more conducive to learning and will make the combined campus one of the more energy efficient schools in Christchurch
• completing two years’ work on The Terrace and promenade created along the Ōtākaro/Avon River to provide service to the myriad of bars and restaurants in this lively area
• providing power supply to the new seven screen, 900 seat Hoyts EntX cinema complex in the central city, the restored Christchurch Town Hall and the much-heralded new central library, Tūranga 14 Our Powerful Future
In taking charge of our future, we have set ambitious goals to achieve our aspirations for 2025 and beyond: • We are among the most trusted organisations in our region • We are a leader of sustainability Our Powerful in our region Annual Report FY19 • We are a leading platform Future operator • We have transformed industry capability and development in New Zealand In doing this we are mindful of maintaining our unrelenting focus on our day to day commitment to our customers; to provide a safe, reliable and resilient network. 16 Annual Report FY19 “Brewing is a precise business - we need reliable power to keep the temperature even, for a good result.”
Jamie Tippet Brewer, Three Boys Brewery Financial 18 performance
Financial performance Annual Report FY19
Our financial sustainability benefits our Our result enabled us to pay $53m of fully- local community – through Orion’s ultimate imputed dividends to our shareholders this year, shareholders, the Christchurch City Council in line with our SOI target. and the Selwyn District Council. We continue to invest in our network. Our focus We are pleased to have delivered another on our customer and community needs means year of solid financial performance. our capital expenditure programme remains strong to meet the demands of growth and Our $48m profit was $2.5m below our resilience. We are conservatively geared and Statement of Intent (SOI) target, driven our debt levels remain well within prudent levels largely by three factors: commensurate with our earnings forecasts and • below budget electricity distribution revenue, the value of our assets. partly because mild weather meant our In September 2018, Orion successfully volumes were lower than budget refinanced a bank loan facility by issuing • change in the fair value of interest rate hedges debt in the United States Private Placement market - $100m to repay maturing bank debt • below budget profit for Connetics, our and $40m for future capital expenditure and contracting subsidiary general purposes. This deal has diversified and lengthened the tenor of our borrowings, and These unfavourable impacts were partially reduces our liquidity risk. offset by lower than budget operating expenditure, mainly due to an absence Although Connetics had a challenging year in of significant weather events. a competitive market it remains an important contributor to the Orion group. Financial 20 performance
Net profit Capital expenditure
* 2015 $83m 2015 $87m
2016 $53m 2016 $92m
2017 $52m 2017 $70m
2018 $53m 2018 $80m
2019 $48m 2019 $78m Annual Report FY19
Cash distributions to shareholders Total assets
2015 $56m 2015 $1,084m
** 2016 $153m 2016 $1,122m
2017 $55m 2017 $1,157m
2018 $55m 2018 $1,182m
2019 $53m 2019 $1,209m
*2015 net profit includes a $24 million earthquake insurance settlement. **Includes our $90m share buy-back and a $15m special dividend. 22
Network maximum demand
587MW
MW 590 618 599 633 Year 2015 2016 2017 2018
Network volumes Annual Report FY19 3,317GWh
GWh 3,277 3,296 3,227 3,309 Year 2015 2016 2017 2018
Network connections 204k
(000) 191 195 198 201 Year 2015 2016 2017 2018 24
The power of... The power of our customers taking action. to ourservice. We’re listeningand we’re our thinkingaboutthefutureand improvements and contributetoconversations thatguide for takingthetimetoshareyour thoughts Thank youtoourstakeholders andcustomers our customersandcommunity. our objectivestoconnectandcollaboratewith Manager, CustomerandStakeholder tofurther In late2018weappointedanewGeneral Orion quicklygetsontorestoringit. 76% agreedthatwhenthepowergoesout, Orion maintainstheelectricitynetworkwelland findings ofourannualsurvey, 81%agreedthat reliability ofourpowersupply. Inotherkey customers surveyedweresatisfiedwiththe always theirtoppriorityand97%ofresidential performance. Thereliabilityofthenetworkis of ourcustomersaresatisfiedwithOrion’s overall We arepleasedtoreportthatbyfarthemajority • • • annual • • • several forums: We activelysoughtourcustomers’ viewsin journey wetake together. influence whatwedonow, andthefuture Conversations withourcustomersdirectly
their neighbourhood significant Orionworks tobeundertaken in engagement withcustomerswhohave we implementednewandextended direct their vehicles how theywanttomanagerecharging South expo whereweasked EVenthusiasts we hadanOrionstandatthefirstEVworld towards futureplanning we heldtwomajorcustomerseminarsgeared performance andcommunications survey thatmeasuressatisfactionwithour more than850peopleparticipatedinour investments andserviceimprovements customers aboutproposednetwork we spoke withadiverserangeofresidential at ourcommunityengagementfocusgroups affecting thepeopletheyrepresent community groupleadersonenergyissues is animportantwayforustocanvas the Orion Customer Advisory Panel, pictured,
Residential CustomerPerceptions Annual Report FY19 Report Annual The power 26 of...
8,000 11,400 350 Orion’s job is to provide a safe, reliable, resilient square kilometres kilometres of lines major business customers electricity network for our community. While ensuring we network coverage and cables with loads from 0.2MVA meet daily needs, we are looking ahead and listening to what our customers want from us in the future.
The growing demand on our network continues to stimulate capital investment, and this is forecast to continue. We have experienced growth in the number of customers we serve, particularly the number of residential customers moving into new housing developments in the Selwyn District and western Christchurch. These developments are also 50 11,500 progressively expanding our network footprint. zone substations distribution substations Less emergency work required because of benign winter weather conditions during the year meant the team was able to focus on planning, network maintenance and improvements.
During the year, we completed a restructure of our network teams to support a future that calls for us to have greater understanding of the demands on our network and the ability to operate with greater agility, Annual Report FY19 be more customer responsive, and plan with flexibility 90,000 175 for new technology that’s opening up a world of options for us and our customers. Orion power poles new sub-stations built in 2019 In addition to re-scoping existing roles, we established more than six new leadership roles including appointing a Network Strategy and Transformation Manager to champion our network strategic thinking with a focus on new technologies, innovation and continuous improvement.
We initiated a number of ways to improve the efficiency of our day to day operations, including:
• rolling out a new mobile device for our operators. The new iPads have a new app, “Peek”, which notifies operators of incoming jobs and provides them with clear instructions and the ability to record the action they have taken
• replacing manually operated line switches with strategically placed remote controlled devices to speed restoration of power and reduce network operator travel distances
• implementing enhancements to our PowerOn network management system to better inform our network controller’s everyday decision making
• creating a link between our network management and competency data base that automatically confirms the competency of the recipient of permits for work on our network
• appointing an Operational Improvement Manager The power The power our network of 28
“The new insulation put in by Community Energy Action has made a big difference to the warmth of our home.” Annual Report FY19
Janet and David McGimpsey Customers 30
The power of... The power of our community
sustainable outcomes. to helpourcommunityachieve Orion isnowlookingatotherpartnerships renewable energyarenolongerneeded. and meansthenoisygeneratorsusingnon- The powerconnectionismoresustainable a communitygatheringspotestablishedin2018. connection totheCommonGroundCollective, of SouthBrightonwhenwedonatedapower activity madeatangibledifferencetothepeople Our sponsorshipofgrassrootscommunity their ambitions. community andthewayswecansupport more awareoftheneedslocalbusiness Employers’ ChamberofCommerce, weare Through ourinvolvementwiththeCanterbury the cityatnight. electrical activitythatbrightensthisareaof colour suggestsamini-universeofneuro- 2001 thework’s vibrantuseoflightand Mahy playground.CommissionedbyOrionin Armagh St substation,oppositetheMargaret Nebula neonsculptureonthesideofour and inJunewerefurbishedthePaul Hartigan Art isanintrinsicpartofourvibrantinnercity relevance andsuccess. this relationshiphighlightsitsongoing energy efficientsolutions.Thelongevityof community withpractical,sustainable helping someofthemostvulnerableinour Community EnergyAction(CEA),anorganisation For morethan20yearswehavesupported lives ofpeopleinCentralCanterbury. to make ameaningfulpositivedifferencetothe committed toitsongoingprosperity. Ouraimis We areattheheartofourcommunityand Annual Report FY19 Report Annual The power 32 of...
Ensuring our people can work safely and the community can be secure in their use of electricity in a healthy sustainable environment are priorities for us in all we do.
We are always seeking to improve the ways we do things and to minimise the risk of harm to our people and the public.
This year our work to improve safety outcomes included:
• implementing a new Quality, Health, Safety and Environment Assurance Programme and undertaking internal audits of our processes and procedures
• conducting a fatigue review to understand how our operators, control centre and contact centre teams manage weariness while working on shifts and when major power outages occur Annual Report FY19 • identifying, through our Asbestos Management Programme, whether this substance is present in any of our buildings to help us manage health risks. We completed an inspection of all Orion owned substations and 91% of customer owned substations, and remediation work is underway
• carrying out an audit against our Environmental Management Manual to ensure we are doing what we say we will do
• installing portable defibrillators in all 19 of our field response vehicles and training our operators to use them should the need arise. Our people are often working in remote locations and having a defibrillator on board could help to save lives
• running a health and safety 101 refresher course for everyone in Orion
• promoting our public safety education and awareness programme in the safe use of electricity
Orion and Connetics are focused on continuous improvement of our safety management systems, specifically aimed at preventing serious safety events.
We remain committed to keeping safety to the fore. The power The power safe keeping of The power 34 of...
We work in a highly specialised industry that is going through an era of fundamental change. To respond to the rigours of this challenge, our people must be the best they can be.
Our wellbeing programme is an essential part of what we do and seeks to ensure staff welfare by providing:
• education, tools and resources
• financial subsidies to undertake basic health ‘warrant of fitness’ tests
• access to professional advice and support
• flexible work practices
• other initiatives designed to encourage healthy practices, and a collaborative, team oriented culture
Our wellbeing programme is directly shaped
by what our people tell us. A highlight during Annual Report FY19 the past year was an inspiring talk by mental health advocate Mike King, 2019 New Zealander of the Year.
Wellbeing extends far beyond the very necessary health and safety regime and complements Orion’s encouragement of continuous learning and growth. We actively seek to develop our people, and help them to evolve their skills. Our engineering development programme exemplifies our approach to the development of people furthering their career in the industry. The programme attracts a high quality of candidates and we provide a supportive learning environment for up to eight trainees in the business at any one time.
It is an exciting time to lead Orion and we thank our directors and senior leaders for their commitment and energy. We would particularly like to thank Geoff Vazey for his work as Acting Chair during the past year.
Finally, and most importantly, a very special thank you to all of our passionate people, shareholders and to everyone who has contributed to Orion’s ongoing success.
Jane Taylor Rob Jamieson
The power The power our people of Chair Chief Executive Leadership 36 team Leadership team
Brendan Kearney Craig Kerr Steve Macdonald GM Governance & Risk GM Information Solutions GM Infrastructure
Brendan heads Orion’s governance Craig’s team delivers information Steve leads the safe construction, and risk framework, and is a solutions infrastructure, enhancing maintenance, engineering and director of Connetics Limited. information systems to support operation of Orion’s network. He is a chartered accountant with Orion’s business processes. Chartered Accountants Australia Annual Report FY19 and New Zealand.
Rob Jamieson David Freeman-Greene Vaughan Hartland Andy Miller Adrienne Sykes Paul Deavoll Chief Executive GM Commercial Chief Financial Officer GM QHSE GM People & Capability GM Customer & Stakeholder
Rob has been Chief Executive since David leads Orion’s commercial team, Vaughan is responsible for Andy manages QHSE governance, Adrienne provides strategic, tactical Paul is responsible for Orion’s late 2011. He is also the chair of which manages regulatory matters Orion’s finance function and is a advice, support and expertise to and operational support and advice external relationships including Connetics Limited. He has worked for and compliance, industry relationships, director of Connetics Limited. the business, our customers and across the human resources communications, stakeholder Orion since 1994 in various pricing, billing, investment analysis He is a chartered accountant with other stakeholders. spectrum, including payroll. and customer relationships, capacities, including as and customer relationships. Chartered Accountants Australia and sustainability. GM Commercial. and New Zealand. Board of directors 38 as at 7 June 2019 Jane Taylor Geoff Vazey LLB (Hons), LLM, B.For.Sc (Hons), BEng (Hons) Dip Acc, FCA
Jane was appointed as an Orion Geoff was appointed as an Orion director in June 2018 and as board board director in April 2009 and chair in February 2019. She is a chaired the board from April 2018 to professional director with strong January 2019. He is a professional commercial, legal, regulatory and director with strong commercial and governance experience. Jane chairs governance experience, including Landcare Research NZ Limited and 20 years involvement in infrastructure Predator Free 2050 Limited, and is at the Ports of Auckland. Geoff is a a director of Radio NZ Limited, Silver fellow of the Institution of Professional Fern Farms Limited and the External Engineers New Zealand. Reporting Board (XRB).
John Austin Dr Nicola Crauford BCom, LLB, MBA, CA BSc, PhD, FAICD, FEngNZ, CPEng, Bruce Gemmell Jason McDonald John Austin CFInstD Annual Report FY19
John was appointed as an Nicola was appointed as an Orion Orion director in May 2014. director in August 2014. She is a He is a development banker and director of Watercare Services an infrastructure specialist and Limited, and the Environmental in 2014 returned to New Zealand Protection Authority. She also chairs after heading the Pacific Region GNS Science and is deputy chair of Infrastructure Facility Coordination Fire and Emergency New Zealand. Office of the Asian Development She has previously held several Bank in Sydney. John is a former senior management roles, including executive director of the World as a member of Transpower’s Bank and was a director of the executive team, and is a former Asian Development Bank. director of Genesis Energy.
Bruce Gemmell Jason McDonald BBS, CA (NZ and AU) BE Elec (Hons), MBA
Dr Nicola Crauford Geoff Vazey Jane Taylor Bruce was appointed as an Orion Jason was appointed as an Orion director in September 2016. He director in August 2017. Jason is is a professional director. Bruce an independent consultant and was formerly a senior partner of he is the chair of Mevo Limited international accounting firm EY. and director of Red Bus Limited. Bruce is Chancellor of Lincoln Jason has previously held senior University. He is also either a Director executive positions in Meridian or Trustee of the Highlanders rugby Energy and the former Electricity franchise, Miramar Consolidated Corporation of New Zealand, and Board of Limited, Planz Consultants Limited, several governance and advisory the Christchurch Symphony roles in the energy sector – Orchestra Foundation Trust and The including with Arc Innovations, Second Little Pig Was Right Limited. Powershop, RightHouse and Bruce also consults to corporates on WhisperTech. matters of value, capital raising and directors restructuring.
Audited financial statements 40
The board of directors is pleased to present the audited financial statements of Orion New Zealand Limited and its subsidiaries for the year ended 31 March 2019.
The company’s audited financia statements inc ude si audited pe fo mance statements Audited financia net o e ia i ity net o de e opment en i onment financial hea th and safety community and emp oyment