ENBRIDGE 2011 CORPORATE SOCIAL RESPONSIBILITY REPORT 2 ENBRIDGE 2011 CORPORATE SOCIAL ResPONSIBILITY RePORT TABLE OF CONTENTS 1 ... About Enbridge 34 ... Environmental Performance 35 Goals and Performance 2 ... About the Enbridge 2011 Corporate 35 Environmental Scorecard Social Responsibility Report 36 Environmental Performance Indicators 3 ... Forward-Looking Information 36 EN1 – Materials used by weight or volume. 36 EN2 – Percentage of materials used that are recycled 4 ... Awards and Recognition input materials. 5 ... Strategy and Profile 36 EN3 – Direct energy consumption by primary energy source. 5 Organizational Profile 36 EN4 – Indirect energy consumption by primary source. 6 Report Parameters 39 EN5 – Energy saved due to conservation and 11 ... Governance, Commitments and Engagement efficiency improvements. 11 Governance (Enbridge Inc.) 39 EN6 – Initiatives to provide energy-efficient or renewable 13 Commitments to External Initiatives energy-based products and services, and reductions in 15 Stakeholder Engagement energy requirements as a result of these initiatives. 18 ... Overall Management Approach 41 EN7 – Initiatives to reduce indirect energy consumption and to Corporate Social Responsibility reductions achieved. 19 ... Economic Performance 43 EN8 – Total water withdrawal by source. 20 Goals and Performance 43 EN9 – Water sources significantly affected by withdrawal of water. 20 Economic Scorecard 43 EN10 – Percentage and total volume of water recycled and reused. 26 Economic Performance Indicators 44 EN11 – Location and size of land owned, leased, managed in, 26 EC1 – Direct economic value generated and distributed, or adjacent to, protected areas and areas of high biodiversity value including revenues, operating costs, employee compensation, outside protected areas. donations and other community investments, retained earnings, and payments to capital providers and governments. 44 EN12 – Description of significant impacts of activities, products and services on biodiversity in protected areas and areas of high 29 EC2 – Financial implications and other risks and opportunities biodiversity value outside protected areas. for the organization’s activities due to climate change. 44 EN13 – Habitats protected or restored. 30 EC3 – Coverage of the organization’s defined benefit plan obligations. 44 EN14 – Strategies, current actions and future plans for managing impacts on biodiversity. 31 EC4 – Significant financial assistance received from government. 44 EN15 – Number of IUCN Red List species and national conservation 32 EC5 – Range of ratios of standard entry-level wages compared list species with habitats in areas affected with local minimum wages at significant locations of operation. by operations, by level of extinction risk. 32 EC6 – Policy, practices and proportion of spending on 46 EN16 – Total direct and indirect GHG emissions by weight. locally-based suppliers at significant locations of operation. 46 EN17 – Other relevant indirect GHG emissions by weight. 32 EC7 – Procedures for local hiring and proportion of senior management hired from the local community at locations of 48 EN18 – Initiatives to reduce GHG emissions and significant operation. reductions achieved. 33 EC8 – Development and impact of infrastructure investments and 50 EN19 – Emissions of ozone-depleting substances by weight. services provided primarily for public benefit through commercial, 51 EN20 – NO, SO and other significant air emissions. in-kind, or pro bono engagement. 52 EN21 – Total water discharge by quality and destination. 33 EC9 – Understanding and describing significant indirect economic impacts, including the extent of impacts. 53 EN22 – Total weight of waste by type and disposal method. 53 EN23 – Total number and volume of significant spills. 3 ENBRIDGE 2011 CORPORATE SOCIAL ResPONSIBILITY RePORT 53 EN24 – Weight of transported, imported, exported, or treated 86 LA9 – Health and safety topics covered in formal agreements with waste deemed hazardous under the terms of the Basel Convention trade unions. Annex I, II, III and VIII, and percentage of transported waste 86 LA10 – Average hours of training per year per employee by shipped internationally. employee category. 53 EN25 – Identity, size, protected status and biodiversity value of 87 LA11 – Programs for skills management and lifelong learning that water bodies and related habitats significantly affected by the support the continued employability of employees and assist them reporting organization’s discharges of water and runoff. in managing career endings. 61 EN26 – Initiatives to mitigate environmental impacts of products 87 LA12 – Percentage of employees receiving regular performance and services, and extent of impact mitigation. and career development reviews. 61 EN27 – Percentage of products sold and their packaging materials 88 LA13 – Composition of governance bodies and breakdown of that are reclaimed by category. (Note: Not relevant to Enbridge). employees per category according to gender, age group, minority 68 EN28 – Monetary value of significant fines and total number of group membership and other indicators of diversity. non-monetary sanctions for noncompliance with environmental 90 LA14 – Ratio of basic salary of men to women by laws and regulations. employee category. 69 EN29 – Significant environmental impacts of transporting ... products and other goods and materials used for the 90 Human Rights 91 Performance Indicators organization’s operations and transporting members of 91 HR1 – Percentage and total number of significant investment the workforce. agreements that include human rights clauses or that have 69 EN30 – Total environmental protection expenditures and undergone human rights screening. investments by type. 91 HR2 – Percentage of significant suppliers and contractors that 72 ... Social Performance have undergone screening on human rights and actions taken. 73 Goals and Performance 91 HR3 – Total hours of employee training on policies and procedures 73 Social Scorecard concerning aspects of human rights that are relevant to 82 ... Labour Practices and Decent Work operations, including the percentage of employees trained. 82 Performance Indicators 92 HR4 – Total number of incidents of discrimination and 82 LA1 – Total workforce by employment type, employment contract actions taken. and region. 92 HR5 – Operations identified in which the right to exercise freedom 82 LA2 – Total number and rate of employee turnover by age group, of association and collective bargaining may be at significant risk gender and region. and actions taken to support these rights. 83 LA3 – Benefits provided to full-time employees that are 92 HR6 – Operations identified as having significant risk for incidents not provided to temporary or part-time employees, by of child labour and measures taken to contribute to the elimination major operations. of child labour. 84 LA4 – Percentage of employees covered by collective 92 HR7 – Operations identified as having significant risk for incidents bargaining agreements. of forced or compulsory labour and measures to contribute to the elimination of forced or compulsory labour. 84 LA5 – Minimum notice period(s) regarding operational changes, including whether they are specified in collective agreements. 92 HR8 – Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of 84 LA6 – Percentage of total workforce represented in formal joint human rights that are relevant to operations. management-worker health and safety committees that help monitor and advise on occupational health and safety programs. 93 HR9 – Total number of incidents of violations involving rights of indigenous people and actions taken. 85 LA7 – Rates of injury, occupational diseases, lost days and absenteeism, and number of work-related fatalities by region. 85 LA8 – Education, training, counseling, prevention and risk-control programs in place to assist workforce members, their families or community members regarding serious diseases. 4 ENBRIDGE 2011 CORPORATE SOCIAL ResPONSIBILITY RePORT 93 ... Society 139 ... Product Responsibility 95 Performance Indicators 140 Performance Indicators 95 SO1 – Nature, scope and effectiveness of any programs and 140 PR1 – Life cycle stages in which health and safety impacts practices that assess and manage the impacts of operations on of products and services are assessed for improvement, and communities, including entering, operating and exiting. percentage of significant products and services categories subject to such procedures. 95 Community Relations 100 Aboriginal & Native American Relations 140 PR2 – Total number of incidents of non-compliance with 110 Community Partnerships and Investments regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, 138 SO2 – Percentage and total number of business segments by type of outcomes. analyzed for risks related to corruption. 141 PR3 – Type of product and service information required by 138 SO3 – Percentage of employees trained in organization’s procedures, and percentage of significant products and services anti-corruption policies and procedures. subject to such information requirements. 138 S04 – Actions taken in response to incidents of corruption. 142 PR4 – Total number of incidents of non-compliance with 138 SO5 – Public policy positions and participation in public policy regulations and voluntary codes concerning product and service development and lobbying. information