NEW SECTION! Lauren Bush Lauren takes on hunger and grows a business CRAIN’S® PAGES 45-47 NEW YORK BUSINESS
VOL. XXVIII, NO. 26, 27 WWW.CRAINSNEWYORK.COM DOUBLE ISSUE JUNE 25-JULY 8, 2012 PRICE: $3.00 Wall St. jobs grow, defying forecasts
Surprising resilience, as employment rolls rise 2% in 12 months. Hot area: compliance
BY DANIEL MASSEY AND AARON ELSTEIN
ProShares, which creates securities traded by hedge fund managers and other sophisticated investors, was finding it difficult to persuade Wall Streeters to work at its headquarters in Bethesda, Md. So, on June 20, it opened its first office in New York. Only a handful of people are sta- tioned at its 3,000-square-foot office on 400 Madison Ave.But Chief Executive Chamber Michael Sapir is keen to get his firm’s products in front of the city’s multitude of investment professionals and is ea- gerly seeking experienced sales staffers. “We’re in a sweet spot as a busi- of horrors See WALL STREET on Page 43 No business group in the city is as odd (or oddly managed) as Memorial the Greater New York Chamber crowds BY SHANE DIXON KAVANAUGH spill over When it comes to the Greater New York Chamber of Com- merce and its chief, Mark Jaffe, business as usual is anything but. After years on the fringes of New York’s corporate com- Sept. 11 site gives munity, Mr. Jaffe’s chamber has allied itself with unions and nearby cultural spots left-leaning organizations—the traditional adversaries of his a much-needed boost fellow business associations, including two that let him go in decades past. Mr. Jaffe is sympathetic to mandatory paid sick days,for instance,and has come out swinging for bills to man- BY MIRIAM KREININ SOUCCAR date a “living wage” to boost the minimum wage, to the de- CONTROVERSIAL FIGURE: Mark Jaffe, More than 3 million people from 150 light of organized labor and liberal lawmakers,who have been head of the Greater countries have made a pilgrimage to trotting him out for press conferences and public hearings. New York Chamber the National September 11 Memorial of Commerce See CHAMBER on Page 42 since it opened last September. And they haven’t stopped there. Since the
buck ennis memorial’s unveiling on the 10th an- niversary of the terror attacks,business has been strong at other cultural desti- INSIDE: 50 PROFILES nations in lower Manhattan. OF THE NY AREA’S 50 Some institutions, such as the Mu- FASTEST-GROWING seum of Jewish Heritage-A Living Memorial to the Holocaust, have wel- PRIVATE COMPANIES comed roughly 20% more visitors from September to June over the year- NEWSPAPER Pages 17-38 50 See MEMORIAL on Page 44 EDITOR’S NOTE
Yep. We did FYICRAINSNEWYORK.COM a redesign Former North Fork bigwigs My former boss Xana Antunes fork over $20M penalty started this remake of Crain’s New wo bankers got busted for jumping back York Business, and I finished it after into the New York banking scene too being promoted into her job. Good soon. John Kanas (right), the former thing we both had the irreplaceable T North Fork Bancorp, chief executive of and his Steve Krupinski as our art director longtime deputy, John Bohlsen, had to pay $20 during the redesign process—and million for breaking a noncompete agreement bloomberg newsbloomberg Glenn Coleman have so many creatively minded they signed with Capital One Financial shortly reporters, editors and designers who after the Virginia-based bank acquired North Fork in 2006. helped the entire newsroom rethink, Under the terms of the agreement, Mr. Kanas, New York’s most successful community banker refresh and reinvent many of this paper’s longstanding over the past generation, and his former vice chairman agreed not to do business in the New features.The goal was to reboot the paper as it York market until August 2012. But in 2009, Mr. Kanas bought a failed thrift in Florida, inevitably transitions toward the digital page.There BankUnited Inc., which snapped up a small bank in New York last year. Pretty soon, Mr. Kanas were many, many meetings. Drinks were had one began signing leases for branches near Capital One locations, bidding for loan portfolios and night. OK, maybe two nights. More meetings, more posting want ads for New York jobs. In the face of a Capital One lawsuit, the banker buddies revisions and, ta-da, here it is: a Crain’s that showcases defended their actions, arguing that they were merely laying the groundwork to re-enter the our famously enterprising reporting and reaffirms our New York market when their agreements expired. A trial scheduled for July was pre-empted on commitment to covering—as no one else can—the June 19 when the parties announced an “amicable resolution.” local news, issues and personalities that matter most to Both bankers also agreed to extend their agreements to the end of January. Don’t feel too bad business owners and professionals in the five boroughs. for Mr. Kanas, though. He pocketed about $200 million when he sold North Fork to Capital Our strength at Crain’s has always been the middle One six years ago. —aaron elstein market, the midsize companies that link the city’s mighty Fortune 500 headquarters with its legions of PIER 40 BILL FAILS. Legislation data from the New York Police De- small businesses. (Check out pages 17 to 38, where we aimed at helping the five-mile partment. Most of the recorded HOORAY! profile 50 of the area’s fastest-growing private Hudson River Park, which will ex- crimes were burglaries, grand larce- THE MAYOR companies.) This redesigned Crain’s drives our readers haust its reserve fund in less than nies and robberies. Murders are INTRODUCED A three years, failed to pass before the down 15.6%, however. “People are PLAN TO deeper into the boroughs and gets inside the vital array STREAMLINE state legislative session ended June still getting shot,” a source ex- the city’s land-use of city businesses that other New York media ignore 21. The bill called for making Pier plained, “but they’re not dying as application process, 40, the park’s main commercial as- much.” … DAFFY’S DUCKS ITS BILLS? expecting within two (or simply don’t understand).Then there’s the years to allow two- reimagined New York, New York column, which we’ve set, more attractive to potential de- Discount clothing chain Daffy’s is thirds of all project velopers by expanding its uses and rumored to be in financial hot water. applications to be made an entire section. It’s a helluva town, as the old extending its lease term. … HOSPI- Facing an increase in competition reviewed 25% to 50% faster. song goes. Our mission here is to give you a helluva TAL LOVE TRIANGLE. Continuum from online retailers like Gilt paper to read all about it. Health Partners left NYU Langone Groupe and larger chains such as istockphoto —glenn coleman Medical Center standing at the al- Nordstrom Rack, the Secaucus, OY VEY! tar for another suit- N.J.-based company is SOME OF GOOD or: Mount Sinai having trouble paying HUMOR’S most Medical Center, vendors, according to popular ice- ‘People are cream bars, like which feared that a sources. A Daffy’s the chocolate THIS WEEK IN CRAIN’S potential Continu- still getting spokesman said the eclair, are um-NYU marriage, company has nothing missing from announced just two shot,’ a source to report. … ON TAP- the trucks this IN THE BOROUGHS------3 summer. Why? A weeks earlier, would told the Post, PAN ZEE, LABOR AND factory closure. IN THE MARKETS------4 threaten its stand- CUOMO AGREE. Gov. ing as a premier ac- ‘but they’re Andrew Cuomo and THE INSIDER ------6 ademic medical not dying as building trades unions GREG DAVID------15 center. But having approved a labor spurned NYU for agreement for the and hotels united to launch a trade ALAIR TOWNSEND ------15 much’ Mount Sinai, Con- Tappan Zee Bridge group that will fight for their inter- REAL ESTATE DEALS------16 tinuum must now project, one of the ests in Gotham proper.The New seal the deal—and have it blessed largest public infrastructure projects York City Hospitality Alliance in- CRAIN’S FAST 50------17 by state health and financing agen- in the country.The deal will save cludes some of the biggest names in FOR THE RECORD------39 cies and the Federal Trade Com- $452 million on the construction of restaurants and nightlife, including mission. … CRIME SPIKES. Crime a new bridge over the Hudson Riv- Stephen Hanson, president of BR CLASSIFIEDS ------40 NEW! BUSINESS PEOPLE rose in 49 of the city’s 76 precincts, er. All the state needs now is the es- Guest Hospitality, and Andrew NEW YORK, NEW YORK ------45 and major crimes such as rapes and timated $6 billion it will take to Rigie, a veteran of the statewide Rachel Yeomans makes a MIGHTY HOS- SOURCE LUNCH------46 robberies jumped 4.2% citywide, build the span. … New York Restaurant Association’s fashion statement with her the New York Post reported, citing PITABLE OF THEM. Restaurants, bars city chapter. —lauren elkies Working Wardrobe blog P. 8 OUT AND ABOUT ------47 ADDICTED TO NUMBERS? GET A DAILY DOSE AT @STATSANDTHECITY STORIES TO WATCH IN THE WEEKS AHEAD vol. xxviii, nos. 26, 27, june 25-july 8, 2012—Crain’s New York Business (issn 8756-789x) is published weekly, except for double issues the weeks of July Fourth, Labor Day and Christ- mas, by Crain Communications Inc., 711 Third Ave., New York, NY 10017. Periodicals postage June 25: June 26: July 1: 10,000 large July 4: Macy’s paid at New York, N.Y., and additional mailing offices. Postmaster: Send address changes to: Developer Larry Congressional fireworks launch Crain’s New York Business, Circulation Department, 1155 Gratiot Avenue, Detroit, MI 48207- NYC buildings must 2912. for subscriber service: Call (877) 824-9379. Fax (313) 446-6777.$3.00 a copy, $99.95 Silverstein tops out primaries start phasing out from four barges in one year, $179.95 two years. (GST No. 13676-0444-RT) ©Entire contents copyright 2012 by Crain Communications Inc. All rights reserved. 4 World Trade are held high-polluting the Hudson around Center. in New York. fuel oil. 9 p.m.
2 | Crain’s New York Business | June 25, 2012 IN THE BOROUGHS Bike share raises the bar MANHATTAN Cycle businesses Retailers retool to survive City Hall’s flood step up act of 10,000 bikes for elderly BY LISA FICKENSCHER On UES, push to aid The city’s vast bike-share program, launching in July, will join an ex- area’s many seniors panding sea of bike shops and rental gets ‘meh’ reviews businesses taking advantage of the Bloomberg administration’s desire CHRIS WOGAS of Bike and Roll BY ADRIANNE PASQUARELLI to make New York the best biking is wheeling out city in the country. new programs Even apartment buildings and to retain When Randy Ochart opened the hotels are buying bikes to offer as market share. French Sole Comfort store on the amenities for guests and residents. corner of Lexington Avenue and But while the cycling community East 71st Street early last year, he expects the bike-share program to knew exactly what it takes to pros- be a boon for business by encourag- per in the neighborhood,having run ing more people to ride, it is also another footwear store across the girding for competition. street for 22 years.“There are a lot of “There certainly is going to be older people on the Upper East some overlap between us and bike Side,” he said. “We try to cater to share,” said Chris Wogas, president that customer as much as possible.” of Bike and Roll New York, the Richly aware of both their needs largest rental outfit in the city, and their numbers, Mr. Ochart which derives most of its business made sure his new store has com- from visitors. “We’ll get people to fortable seats with good back sup- do the shorter rides, and they will port, rather than the backless get some tourists.” benches most Like Portland, Ore.-based Alta shoe stores fa- MOST Bicycle Share, which won a city vor. Similarly, AND LEAST contract to operate the bike-share the stairs to the SENIORITY program, Bike and Roll has con- second level Manhattan tracts to do business in city parks. It have wide steps neighborhoods* with highest and has nine locations, including Cen- with an easy- lowest percentages tral Park, Riverside Park and Gov- to-hold of people 65 and ernors Island—but nowhere near handrail. Com- over. the 600 docking stations that the pleting that bike-share program is installing elder-friendly throughout Brooklyn, Queens and picture, two of Upper20.4 East %Side Manhattan. Mr. Ochart’s (10021) Though Mr. Wogas is looking staffers fall into forward to the city program’s start, that category calling it “the tide that lifts all themselves; one Upper17.6 West% Side boats,” 6-year-old Bike and Roll, of them is 75. (10023) which operates in four other U.S. If the New cities, is taking steps to protect its York Academy market share. The company is de- of Medicine Harlem17.3 (10037)% veloping new programs to expand and the city
See BIKE SHARE on Page 44 buck ennis have their way, there will be a Financial0.9% district lot more spots (10005) on the Upper East Side like Mr. Ochart’s. TriBeCa2.7 %(10007) Sports talk radio goes head-to-head In a citywide campaign, they wide sports radio network under- ter years of being a distant also-ran ing to Arbitron. WFAN had a 5.8 are trying to get Times6.6 Square% WFAN pioneered scored the importance of the format in New York, the Disney-owned share of the demographic, which merchants to (10018) the first 25 years, at a time when the industry has sports media giant has ratcheted up was flat with the prior month. offer the 65- struggled for advertising dollars. the competition,moving its sports- “We were hopeful that this and-over set but ESPN wants WFAN has spent the past talk station in April to a choice spot move to FM would result in an even everything 13.5Manhattan% the next. Stay tuned months mining its silver anniversary on the FM dial from a weaker sig- See SPORTS on Page 44 from easy- average for promotional gold and is bringing nal at 1050 AM. access ramps to *ZIP code tabulation areas. back former hosts for its July 1 cele- Source: U.S. Census free glasses of Bureau, 2010 data BY MATTHEW FLAMM bration. In the first quarter, WFAN Ratings jump water. About was the No. 1 billing station in New WEPN’s move to FM co- 1,000 businesses have pledged Neither the hosts at WFAN nor its York, putting it back on top for the incided with a huge jump in themselves to age-friendliness to owners knew what they were get- first time in years,with revenue up in the ratings. In May, for the date, but many thousands remain ting into when the nation’s first the high single digits over the prior 6 a.m.-to-7 p.m. Monday- uncommitted. sports radio station went on the air year, according to a person close to to-Friday time period, the “Local businesses don’t necessar- 25 years ago. But they do now. the station. For all of 2011, it was station posted a 3.8 share ily recognize that they have a grow- The Fan, as the CBS Radio ranked fifth in New York, with $41 of the audience BOOMER AND ing customer base of older adults property is known, ushered in a for- million in revenue, according to re- among men 25 to CARTON: Local who they can either be serving and mat so durable, sports talk airs on search firm BIA/Kelsey. 54 years old—a businesses love wooing and earning the loyalty of,or the WFAN duo, who nearly 700 stations around the coun- All WFAN has to do now is hold 58% spike over read ad pitches making life more difficult for,” said try.The announcement June 21 that on to its listeners. That’s hardly as- the previous on air. Ruth Finkelstein, the academy’s
CBS Corp. was launching a nation- sured. ESPN is gunning for it. Af- month, accord- wfan See A STEP UP on Page 12
June 25, 2012 | Crain’s New York Business | 3 IN THE Macmillan’s e-book gambit MARKETS by Aaron Elstein Sci-fi imprint leads AN E-BOOK OF ONE’S OWN: loosen the grip of Readers of digital tomes from Amazon, the giant re- publishing industry’s Tom Doherty’s Tor/Forge tailer and rapidly ex- Books will be able to share panding publisher. quest to loosen the them just like regular books. Rather than being grip of Amazon locked into the Kindle platform, Kindle owners will be able to BY MATTHEW FLAMM buy Tor’s new John Scalzi novel, for in- Squeezed into the northern crook of stance,at Tor.com,not the Flatiron Building, the oddly at Amazon. shaped offices of Macmillan’s pow- The moves are part erhouse science-fiction division of the book industry’s make a fitting setting for a publish- ongoing efforts to har- er that has often zigged when others ness the very technolo- zagged.Tor/Forge Books, which al- gies that imperil it. ready runs an unconventional web- Like all publishers,Tor
site, will soon be the first main- needs to find new ways world photos wide / stream publisher to open an to connect with con- ap e-bookstore. sumers outside of the It will also soon become the first shrinking number of major house to strip its e-books of brick-and-mortar Danger: Money- anti-piracy software. Without digi- bookstores, long the
tal rights management, or DRM, buck ennis place where readers e-books from sci-fi and fantasy im- serendipitously dis- print Tor and thriller publisher tech-savvy readers and authors have covered new authors and titles. market fund runs Forge can be read on any device, as been pushing the change for years. The Tor bookstore, announced well as shared—one reason their Going DRM-free may also help See E-BOOKSTORE on Page 43 oney-market funds rank as one of Wall Street’s most successful services ever. Between 1990 and M2008, the amount parked in these funds soared to nearly $4 trillion, from $100 million, as investors large and small flocked to funds that offered substantially higher Let’s talk returns than banks could offer.The funds marketed themselves as every bit as safe a place for savers to park their capital markets. cash as banks, but the reason they could offer those higher yields was because they didn’t pay for government deposit insurance, as banks do. Advisors who combine It was a remarkable feat of dodging regulations that industry-specific experience worked wonderfully until September 2008, when a large with deep insight into today’s fund wrote down a huge investment in Lehman Brothers complex capital markets. If debt, forcing investors to swallow losses and in the process that’s what you’re looking turning a nasty crisis involving a few big banks into a global for in an accounting firm, panic involving all financial institu- Unless they are reformed, they can talk to J.H. Cohn. tions. Securities and Exchange still “transform a moderate finan- Commission Chairman Mary cial shock into a destabilizing run.” Schapiro recently served up new Ms. Schapiro’s chief suggestion details showing how fragile these is to allow the net asset values of seemingly super-secure funds these funds to float, rather than be really are. stuck at the sacrosanct $1 a share. In testimony before Congress, But that undermines their chief Ms. Schapiro disclosed that more marketing plank (it’s hard to mar- than 100 money-market funds had ket safety and security when the to be bailed out in the post- fund’s share price bounces around). Lehman cataclysm by the financial So it’s no surprise that the money- institutions that own them.Indeed, fund industry, led by giants Fideli- owners have had to prop up mon- ty and JPMorgan Chase, dislikes ey-market funds more than 300 Ms. Schapiro’s proposals. A report times since they were created in the last week by the U.S. Chamber of early 1970s. (The fund industry Commerce warned that shrinking disputes Ms. Schapiro’s data con- the money-market fund business cerning bailouts.) There were could result in higher borrowing tremors again last summer, when costs for corporations and govern- We turn expertise into results. savers yanked $100 billion out of ments. the funds over a three-week stretch Still, if money-market funds starting in June, Ms. Schapiro said. want to promote safety and securi- The funds,which now hold $2.5 ty, they need to pay for the govern- Dom Esposito, trillion, “still remain susceptible to ment guarantee, as banks do.What Joe Torre Capital Markets Strategy investor runs with potential sys- Ms. Schapiro is saying is that the temic impacts on the financial sys- free ride is over. Here’s hoping she tem,” Ms. Schapiro told Congress. sticks to her guns. Ⅲ 877.704.3500 jhcohn.com -44% New York . New Jersey . Connecticut . Massachusetts . California YEAR-TO-DATE DECLINE in U.S. corporate mergers and acquisitions, according to Thomson Reuters. It’s the slowest first half of the year for Wall Street dealmakers since 2003.
4 | Crain’s New York Business | June 25, 2012 DON’T SETTLE.
VERIZON PUSH TO TALK OFFERS:
Casio® G’zOne Commando™
Samsung Convoy™ 2
FREE with $34.99 or higher 2 yr. voice plan and PTT Feature. New lines of service only. LIMITED TIME OFFER!
“Highest Ranked Customer Service Performance among Full Service Wireless Providers,” according to J.D. Power and Associates.
SWITCH TO FIND OUT WHY MORE PEOPLE CHOOSE AND STAY WITH VERIZON.
Visit any Verizon Wireless store today to 1.800.VZW.4BIZ(4249) talk about our Small Business solutions. verizonwireless.com/ptt
*Our Surcharges (incl. Fed. Univ. Svc. of 17.9% of interstate & int’l telecom charges (varies quarterly), 16¢ Regulatory & 99¢ Administrative/line/mo. & others by area) are not taxes (details: 1-888-684-1888); gov’t taxes & our surcharges could add 7% – 41% to your bill. Activation fee/line: $35. IMPORTANT CONSUMER INFORMATION: Subject to Major Acct Agmt, Calling Plan & credit approval. Up to $350 early termination fee/line. Samsung Convoy 2: Offer available to business customers with 5 or more lines $34.99 or higher that have signed a Major Acct Agmt. Offers & coverage, varying by svc, not available everywhere; see vzw.com. Limited-time offer. Restocking fee may apply. Verizon Wireless received the highest numerical score among full service wireless providers in the proprietary J.D. Power and Associates 2012 Wireless Customer Care Full Service StudySM – Vol. 1. Study based on responses from 9,098 consumers measuring 4 full service wireless providers and measures opinions of consumers who contacted customer care within the past year. Proprietary study results are based on experiences and perceptions of consumers surveyed July – December 2011. Your experiences may vary. Visit jdpower.com. In CA: Sales tax based on full retail price of phone. © 2012 Verizon Wireless. E8515 THE to save Lehman triggered a ALBANY ENDGAME: WINNERS & LOSERS worldwide financial panic, the INSIDER government scrambled to rescue THE STATE LEGISLATURE wrapped up its 2012 session with a flurry of by Andrew J. Hawkins and Shane Dixon Kavanaugh insurance giant AIG and to dealmaking and arm-twisting. recapitalize banks saddled with toxic assets. WINNERS... The moves stabilized markets, Teachers. The last-minute deal that will allow parents to Gillibrand setting the stage for their recovery view teacher evaluations is a victory for the state’s in 2009. teachers’ union, which persuaded Gov. Andrew Cuomo foes rewrite and legislators to limit the media’s access to the data. Danny Hakim. The New York Times’ Albany bureau chief’s history Megabus booted Mike Long exposés about abuses in state-run homes for disabled The city must now consult the Port adults prompted the governor to create a new n a late June TV Authority before granting permits to enforcement agency. Insiders dubbed the legislation “the Danny Hakim bill.” appearance, the bus companies for curbside pickups Mike Long. The death of Mr. Cuomo’s marijuana decriminalization bill at three Republicans near PA terminals, according to a the hands of the Senate Republicans showed that the state’s tenacious competing to run deal between state and city officials. Conservative Party chairman still has teeth. The issue moved to the against Sen. Eric Schneiderman. The attorney general leveraged his ties with the forefront when the authority Legislature to pass a bill cracking down on prescription-drug abuse. Kirsten Gillibrand (right) opposed a permit issued by the I Department of Transportation allowing LOSERS... curiously dismissed the Michael Bloomberg. No full disclosure of teacher notion that the bailout of Megabus to pick up riders on West 41st Street. DOT ordered the evaluation data, no marijuana decriminalization, no the financial industry was company to vacate the spot by reduction in condo/co-op tax breaks. Three strikes and the crucial in arresting an July 31. mayor was out. economic meltdown four The New York Post. The tabloid wanted full disclosure of Sheldon Silver teacher evaluation data. Plus, Mr. Cuomo knocked the years ago. SBS is MIA Post’s editorial page for an “ultraconservative” point of view. Nassau County Small Business Services Sheldon Silver. In January, the Assembly speaker said increasing the Comptroller George newscom Commissioner Robert Walsh was state’s minimum wage to $8.50 from $7.25 was his top priority. Six months Maragos said, “I’m not sure anybody is too big to fail. … Our oddly absent from last week’s later, he has nothing to show for it. A December deal, perhaps including announcement by Deputy Mayor legislative raises, remains possible. system is strong enough to be able to withstand that.” Robert Steel of a push to expand Labor unions. Still smarting from a hit to public pension benefits in March, Wendy Long, a Manhattan lawyer, nodded as Rep. Bob Turner, business improvement districts. labor unions failed to win passage of their priority wage bills. R-Queens, added,“We’ve seen Bear Stearns and Lehman Mr. Walsh’s agency oversees Brothers fail. Big companies.” BIDs, but the mayor’s announcement made no mention For daily political and government news, But the government orchestrated Bear Stearns’ takeover of him. A spokeswoman said he subscribe to CRAIN’S INSIDER @ ww.crainsnewyork.com/insider by JPMorgan Chase. Later in 2008, when the decision not had a scheduling conflict. Ⅲ
Thank You New York Metropolitan Area. We couldn't have done it without you!
6 | Crain’s New York Business | June 25, 2012
BUSINESS
of business36% owners in the New York area are immigrants PEOPLE Source: Fiscal Policy Institute
EXECUTIVE MOVES OFF THE RACK: Rachel Yeomans’ next challenge? Boston Consulting Tackling her own Group: Richard I. closet in Astoria. Lesser, 49, was promoted to president and chief executive of the management consulting firm. He was previously chairman of North and South America for the company. Sony Corp. of America: Steve Kober, 57, was promoted to chief financial officer. He was previously senior vice president of finance. Mark Khalil, 55, was promoted to general counsel. He was previously senior vice president of legal. Matalon Energy: Scott Kling, 52, joined the solar-energy company as chief executive. He was previously an executive at Amazon. Holland & Knight: Darien Cohen, 43, joined the law firm as chief marketing officer. He was previously director of global marketing and business development at Bingham McCutchen. Stalco Construction Inc.: Scott Pavick, 39, was promoted to chief estimator for the general contracting and construction management firm. He was previously senior estimator. Goodwin Procter: Michelle Duerr- Condia, 44, was promoted to chief administrative officer at the law firm. She was previously director of real estate and
buck ennis administrative services. Cresa: Mark Jaccom, 57, joined the real GOTHAM GIGS estate advisory firm as president and managing principal. He was previously co-chairman of the tristate region at Colliers International. Peckar & Abramson: Stephen H. Reisman, 60, was promoted to vice chairman of the law firm. He was Making her wardrobe work previously managing partner. JPMorgan Chase & Co.: Paul Compton, 48, was promoted to deputy head of A blog that dresses women for success garners hits—and cash operations, a newly created position. He was previously chief financial officer for the investment bank. Social-media marketing guru and fashion blogger throughout the company. ¶ In 2010, Monroe Capital: Ben Marzouk, 51, In some joined the private investment firm as Rachel Yeomans hated shopping trips to T.J. ForbesWoman ranked The Working Wardrobe managing director, New York region cases, she Maxx when she was growing up in Ripon, Wis. No. 4 in its list of 20 best fashion blogs for group head. He was previously managing director at Praesidian offers But helping her mother sort through her extensive professional women.The site gets more than Capital. wardrobe to pack for business trips was a treasured 80,000 unique visits per month, and sponsored Citizens Union Foundation: Cristian Salazar, 36, joined the organization as individual task that opened the door to the stylish double life stories and advertising spots for its weekly podcast executive editor of the Gotham she now leads. ¶ In 2009, Ms. Yeomans created are beginning to generate revenue.The site’s most Gazette, an online publication. He readers The Working Wardrobe—a blog about workplace recent addition is an annual print magazine, was previously a reporter at the Associated Press. style tips style—with coaching from Andrew Swindler, a which was funded via Kickstarter and a Operative: Manu good friend and the chief executive of Astek contribution from Mr. Swindler. ¶ Ms. Yeomans Warikoo, 41, was via Twitter promoted to chief Consulting. Last year, Mr. Swindler asked Ms. attributes the success of her blog to her readers’ product officer at Yeomans,29, to head up social-media marketing strong interest in learning how to put together a the software company. He was at the firm. ¶ “Some of my best ideas for Working collection of outfits and her accessibility via social previously senior Wardrobe come while I’m working at Astek,” Ms. media. In some cases, she advises individual vice president of Yeomans said, “and my knowledge base for Astek readers on the fly via Twitter. ¶ Meanwhile, Ms. solutions. The Daily Meal: Arthur Bovino, 36, was comes from my blog experience.” ¶ At Astek, Yeomans, who moved to New York from Chicago promoted to executive editor of the Ms. Yeomans helps clients envision their overall in January, has tackled an even greater challenge: food site. He was previously senior editor and founded the site’s social-media strategies, including internal squeezing her own wardrobe into her closet in her Eat/Dine Channel. policies, so that their practices are consistent Astoria, Queens, apartment. —mary shell See EXECUTIVE MOVES on Page 10
8 | Crain’s New York Business | June 25, 2012 SHELTER IMMEDIAT AKE ELY “T .” A WARNING Insurance Liberty Mutual © 2012 THE MANUFACTURING PLANT WAS POWERLESS TO HEED.
INDUSTRY:
MANUFACTURING
CUSTOMER:
AUTO PARTS COMPANY
CASE OBJECTIVE:
GETTING BUSINESS BACK IN BUSINESS. FAST.
CASE SPECIFICS:
After a tornado struck on a holiday weekend, causing devastating roof and structural damage, this auto parts manufacturer faced a daunting task: get back in business or risk a daily loss of $300K in sales. At Liberty Mutual Insurance, we responded in less than three hours. We partnered with the customer and had contractors working immediately so a production and shipping operation could be set up in the parking lot. The company was fully operational by Monday. Partnership, knowledge, and quick response — three ways we help protect your business. To learn more, contact your agent or broker, or go to libertymutualgroup.com/tornado
COMMERCIAL AUTO GENERAL LIABILITY PROPERTY WORKERS COMPENSATION GROUP BENEFITS
Follow Liberty Mutual Insurance. @lmbizinsurance BUSINESS PEOPLE
created position at the derivatives accounting and advisory firm as tax EXECUTIVE MOVES broker. He was previously a sales principal. He was previously president of CORPORATE LADDER trader. Kenneth H. Kranz CPA, which he Continued from Page 8 BBH New York: Larry Corwin, 31, joined founded. Francesca Borgognone, 24, was promoted the advertising agency as creative The Door: Tara Melega, 35, joined the to Entertain Channel editor. She was director. He was previously senior vice public relations firm as senior vice MCINTOSH TAKES BITE OF COO JOB previously a fashion and lifestyle president and integrated group creative president. She was previously senior AS PUBLISHING COMPANIES reporter. director at BBDO New York. director of media relations at Epic continue to increase their focus on e-books, Lauren Mack, 34, joined as Travel Brand New School: Records. Random House Inc. has promoted Madeline McIntosh, 43, an executive Channel editor. She was previously Sean Dougherty, 36, AFD Contract Furniture Inc.: Larry with digital experience, as its new chief operating officer. guide to Chinese culture at About.com. joined the production Scarangella, 54, joined the furniture She will maintain all the responsibilities she held in her previous role Madison Realty Capital: David Speiser, company as creative dealership as senior vice president. He as president of sales, operations and digital, including overseeing digital 36, joined the commercial real estate director and director, a was previously senior vice president at and print sales and corporate digital product development.The investment firm as managing director. newly created Meadows Office Furniture Co. organization has not had a COO for four years. He was previously senior vice president position. He was Collective: Tiffany “Madeline has been, and continues to be, a vital part of the at the Related Cos. previously associate Rolfe, 36, joined the Accordion Partners: creative director and growth consultancy as transformation of our organization as we redefine the way our sales and Sonny Thadani, 32, director at Superfad. partner and chief corporate operations support and collaborate with our publishing was promoted to chief Wilson Elser: Janene Marasciullo, 47, content officer. She division,” Random House CEO Markus Dohle said in a statement. of staff at the financial joined the law firm as a partner. She was was previously vice Ms. McIntosh began her career at Random services firm. He was previously a partner at Kaufman president and House in 1994 in the new-media department. previously vice Dolovich Voluck & Gonzo. executive creative She left the company for 18 months to president of business New York Angels: Brian S. Cohen, 57, was director at Crispin become Amazon’s director of Kindle development. promoted to chairman of the network of Porter + Bogusky. content and acquisition for Europe before Spector Group: Brown Harris Stevens Commercial Real Ginger angel investors. He was previously vice returning to Random House in 2009. Dolden, 26, joined the architecture, chairman. Estate: John Murray, 54, joined as senior planning and interior design firm as FireBird: Paul Joseph, 42, joined the vice president of the hotel sales division. “This appointment is a signal that director of marketing. She was restaurant as executive chef. He was He was previously vice president at Random House is going to keep improving previously marketing coordinator at previously chef de cuisine at Le Rendez Hyatt Corp. and making the organization more cohesive, Abel Bainnson Butz. Vouz. National Basketball Association: Jamie and is going to keep moving in a digital Corporate Resolutions Inc.: Wes Rigler, Avison Young: Martin Cottingham, 41, Gallo, 45, joined as executive vice way,” said Martin Levin, a lawyer and 59, joined the business investigations joined the commercial real estate president of marketing. He was former publisher. “They are certainly and consulting firm as director of services company as a principal. He was previously president of sending a message, now that a person investigations. He was previously an previously managing director, corporate TBWA/Chiat/Day New York. with digital confidence will be near Concentric Pharma Advertising: FBI agent. services group, at Grubb & Ellis. Jennie the head of the organization.” Intrepid Sea, Air & Space Museum: Carly Michael Gottlieb, 52, joined as a principal. Fischette, 35, joined as executive vice Goettel, 29, joined as director of He was previously vice chairman, president and director of client services. —EMILY LAERMER individual giving. She was previously transaction services, at Grubb & Ellis. She was previously senior vice president associate director of development at the HNTB: L. Alfred Moreno, 60, joined the and managing director at AgencyRx. Irish Arts Center. infrastructure firm as a principal aviation USA Network: Bill McGoldrick, 38, was G.S. Schwartz & Co.: Cathy Loos, 44, Jun Group: David Herman, 42, joined the Phoenix Partners Group: J.B. McLellan, architect. He was previously a principal promoted to executive vice president, joined the public relations and social-video platform as Midwest regional 31, was promoted to director and head and New York City architectural original scripted programming. He was marketing agency as a vice president. vice president, a newly created position. of equity sales and trading, a newly practice leader and airport terminal previously senior vice president, original She was previously a senior media He was previously regional vice president leader at Stantec Architecture. scripted programming. relations specialist at CCG. and national sales director at Myxer. EXECUTIVE PROMOTIONS DEV Advisors: Dick Wingate, 60, joined CBRE Group Inc.: Stuart Siegel, 45, joined Selerity: Thomas Chyla, 37, joined the Greg Messina, 40, joined the social-video The fastest way to get an announcement into the consulting and advisory services the commercial real estate services firm real-time event data firm as vice platform as director of sales, West Crain’s is to submit online. Fill out the form provider as principal. He was previously as a senior vice president in office president of product strategy, a newly Coast, a newly created position. He was at www.crainsnewyork.com/section/ general manager, East Coast business brokerage. He was previously executive created position. He was previously vice previously senior account executive at executive_moves. The Executive Moves column development, at TAG Strategic. managing director at Grubb & Ellis president of product development at Solve Media. is also available online. Berdon: Kenneth H. Kranz, 64, joined the New York. AllianceBernstein. —eva saviano
Discover 360° Service. Whether you need to restructure your occupancy plan or your debt LoveLove youryour structure, move to a new building or manage your building’s operations, Cassidy Turley’s experts can deliver results. company?company? MARKET SPACE FIND SPACE MANAGE TellTell usus why.why. SPACE 1RPLQDWLRQVDUHQRZRSHQIRU&UDLQVWKDQQXDO%HVW BUILD FINANCE & 3ODFHVWR:RUNLQ1<&ZKLFKUHFRJQL]HVRXWVWDQGLQJ SPACE STRUCTURE HPSOR\HUVLQWKHILYHERURXJKV CRAIN’S 2012 :LQQHUVZLOOEHSURILOHGLQ &UDLQV1HZ 10 | Crain’s New York Business | June 25, 2012 Con Edison has the energy experts and incentives to transform your property into a high-performance building. Our network of over 600 energy experts has the innovative technologies and industry expertise to get the job done right. From HVAC contractors to lighting designers to architects, we work together to lower energy use and boost your profitability. Con Edison’s Green Team has major cash rebates and incentives that can pay up to two-thirds of the project cost. There is no better time to bring your building into the 21st century. Getting started is easy. Call us today at 877-797-6347 or visit conEd.com/energysavings. IN THE BOROUGHS MANHATTAN and a big magnifying glass to help them scrutinize her smaller wares. A step up for older shoppers Nonetheless, Ms. Freedman is eager to have more merchants fol- Continued from Page 3 Manhattan. Such things could cost going to be nice—a little sign isn’t low her example. “I think these ini- senior vice president for policy and as much as $50,000, he noted. going to make a difference.” tiatives are great,” she said. planning, who is spearheading the Last summer, the Academy of Other, older Upper East Siders Some of the biggest chains effort with city retailers. Medicine distributed fliers and point out that many of the suggest- around are already on board. They On the Upper East Side, where bumper-sticker-size signs mer- ed practices have been used by bet- include the ubiquitous Duane one in five residents was born before chants could use to trumpet their ea- ter shop owners for years. Indeed, Reade. A spokesman said the drug- 1947—nearly double the Manhat- gerness to serve seniors. In Com- Gloria Frank, a 91-year-old who store is picking up some lessons tan average, according to the U.S. munity Board 8, which includes the lives on East 56th Street, applauds learned by its Midwest-based par- Census Bureau—the going has been vast bulk of the Upper East Side, the neighborhood for its friendli- ent, Walgreen Co., in its stores in tough. Some of the Academy of fewer than two dozen retailers ness. Though stairs can be difficult senior-heavy precincts such as Flori- Medicine’s guidelines,such as offer- signed up—and many of them then for her three-wheel, Burberry- da. Among other things, Duane ing a folding chair or simply greet- failed to display their sign. swathed walker, she simply skirts Reade has lowered shelves for many buck ennis ing seniors when they come in, are a the few stores that have them. products that seniors buy, provided ALWAYS AGE APPROPRIATE: French Sole snap. Others, like adding an easier- Unimpressed seniors “I don’t go where I can’t manage,” magnifying glasses and added extra Comfort store on the Upper East Side. to-open door or a customer rest- Getting the neighborhood’s sen- said Ms. Frank. seating in its pharmacies. room, are dicier. iors on board is also proving to be no One such elder-friendly estab- Councilman Daniel Garodnick, “When you start looking at the walk in the park. Some of them are lishment is Sylvia Pines Uniquities,a D-Manhattan, whose district in- East 59th Street and Guru Grocery physical structure—changing light- singularly unimpressed with the 32-year-old shop on Lexington Av- cludes the Upper East Side, is also on Second Avenue, notes which ing and doors,adding ramps—that’s effort. enue that sells vintage bags and jew- getting in on the act. His office, in stores offer such popular perks as a massive cost to a small retailer to- “It’s a little condescending,” said elry. Proprietor Judy Freedman has conjunction with the Academy of home delivery, restrooms, seating, day,”said Michael Londrigan,chair- Barbara Meltsner, an 82-year-old long embraced elder-friendliness. Medicine,the mayor’s office and the water fountains and, of course, sen- person of the fashion merchandising who has lived in the area for six Though she admits the door can be City Council,just allocated $10,000 ior discounts. department at LIM College in decades. “It’s hard enough being a heavy, she hastens to add that she to put out 1,000 copies of an age- “We want to showcase those senior without having to be remind- compensates by rushing to open it for friendly grocery guide for the neigh- stores that are doing good things for LISTEN to a discussion at ed that stores should be nice to you. older consumers. She also is ready to borhood.The guide,which includes seniors,” Mr. Garodnick said, “and CrainsNewYork.com/podcasts If people are going to be nice,they’re offer them a place to sit by the heater 32 markets, such as Delmonico’s on encourage others to do the same.” Ⅲ than its 17 defunct graveyards, some her ancestors’ graves. “I’m reaching have had limited success in getting FROM dating back more than 400 years. out to businesses.” rid of their wheeled rivals.That is as AROUND Up until late last year, Lynn She has sent letters to 31 of them it should be, according to the Street Rogers, head of Friends of Aban- so far, arguing that overgrown, Vendor Project, an advocacy group THE CITY doned Cemeteries of Staten Island, litter-strewn cemeteries bring that represents the city’s roughly could always count on the services of down property values, among other 20,000 street vendors. According to STATEN ISLAND six to eight inmates to help her twice things. In early June, the Staten recent academic research, food carts a week with upkeep in some of the Island Economic Development are more likely to attract patrons to istockphoto Graveyard shift 40 acres of graveyards that her group Corp. and Morgan Stanley dis- an area than deter them.“The com- The impact of the state’s closure of has been tending for more than 30 evolve,” said Ms. Rogers, a seventh- patched volunteers. Meanwhile, a petition argument is weak,” said Arthur Kill Correctional Facility in years. Now she is scrambling to find generation Staten Islander who local Mormon church has pledged staff attorney Matthew Shapiro. December is being felt in some odd new sources of labor. joined the organization 15 years ago 50 people, many equipped with —ken m. christensen places on Staten Island,none more so “The organization has to while in search of the locations of weed whackers, for a cleanup scheduled for June 30. THE BRONX But Ms.Rogers has garnered few commitments beyond those—and Boro prez fires up she’s worried. “Nobody wants to help a losing battle,” she said. “I’m the welcome wagon afraid the cemeteries are going to go Recently, 125 people turned up for back under, like they were before.” the first-ever Bronx Commercial —ken m. christensen Investment Forum at the Hutchin- son Metro Center, a growing Class BROOKLYN A office and medical complex just south of Co-op City. Brick-and-mortar Addressing the gathering, Bor- ough President Ruben Diaz Jr. ac- crowd aims at carts knowledged the Bronx has an unen- Business owners of the 86th Street viable lead in the city in terms of Business Improvement District in joblessness, pollution and obesity Bay Ridge have been trying to rid rates, but insisted that officials are their strip of food carts since 2008. increasingly determined to play a But in recent months that effort has winning hand in attracting develop- come to a head over efforts to dis- ment to what he referred to as place one Middle Eastern halal cart “God’s country.” in particular. It has been targeted by To bolster his case, Mr. Diaz protesters and even blocked by two pointed out that the borough boasts unauthorized benches. one of the highest-grossing J.C. The owners of brick-and-mortar Penney stores in the land, as well as establishments along the neighbor- the country’s third-highest-gross- hood’s main commercial drag insist ing Target and BJ’s. And in the that their businesses are being un- biggest jobs coup for the Bronx in dercut by three cart owners who not years, online grocer FreshDirect an- only pay lower taxes and fees, but nounced in February it will open a also get away with weaker govern- 500,000-square-foot headquarters ment oversight, particularly by the and distribution facility in 2015, Health Department. bringing 1,000 jobs. “These were meant to be mobile He hopes that by the end of the units to serve [a mobile segment of summer a proposal will have been the public], not to park in front of selected for the redevelopment of someone else’s business,” said the long-abandoned Kingsbridge Patrick Condren, executive director Armory. What he did not mention of the BID. “It’s all about one word: was the success he and other local economics, economics, economics.” leaders had in 2009 in scuppering Merchants all across the city the Related Cos.’ plan to build a big have long made similar arguments, retail mall inside the vast space. but like their peers in Bay Ridge —esthena brutten 12 | Crain’s New York Business | June 25, 2012 CASH FLOW Deposit checks 24/7 with Chase QuickDepositSM Check Scanner and Mobile App Our Chase QuickDeposit scanners bring the bank to your business. And now you can deposit on the go with our new mobile app, keeping your cash flow flowing. On average, Chase QuickDeposit users say they save 2 days a month managing their business finances.* Stop into a branch, or go to chase.com/BusinessQuickDeposit to learn more. Enrollment is subject to approval and availability in your area. Deposits are subject to verification and are not available for immediate withdrawal. Certain fees, contract requirements, and deposit limitations may apply and will depend on service type. *Saving two days a month based on Chase QuickDeposit user study, September 2011. © 2012 JPMorgan Chase Bank, N.A. Member FDIC OPINION CRAIN’S NEW YORK BUSINESS Primary concerns editor in chief Rance Crain publisher, vp Jill R. Kaplan uesday is primary day in New York, and Bronx district. Unfortunately, Mr. Rangel adds little besides EDITORIAL the first thing voters will notice on their sentimentality to a contest that includes several qualified editor Glenn Coleman ballots is a lot of blank space. Only candidates. His statements frequently ramble. He’s never deputy managing editors Valerie Block, Erik Ipsen contenders for federal office will be listed. grasped the seriousness of the ethical violations that resulted assistant managing editors Erik Engquist, That is because the state Legislature failed in his censure by the House.This is a classic and sad case of Jeremy Smerd senior producer, news Elisabeth Butler Cordova to move its primary to June 26 to coincide not knowing when to call it a day. news producer Lauren Elkies with the new, early congressional primary. In Queens, Rep. Gary Ackerman’s retirement opened the contributing editor Elaine Pofeldt columnists Greg David, Alair Townsend State primaries remain in September.The extra election will door to another rare race.Two capable members of the crain’s health pulse editor Barbara Benson costT the city as much as $23 million. Keep that in mind Assembly, Rory Lancman and Grace Meng, are the leading senior reporters Theresa Agovino, Aaron Elstein, Lisa Fickenscher, Matthew Flamm, whenever state legislators rail about waste. contenders. Our only regret is that Mr. Lancman is putting a Daniel Massey, Miriam Kreinin Souccar At least voters have choices in a number of congressional reporters Amanda Fung, Andrew J. Hawkins, negative spin on accurate and sensible statements by Ms. Shane Dixon Kavanaugh, Adrianne Pasquarelli primaries—thanks to decennial redistricting, which renders Meng about Social web reporter, producer Ian Thomas incumbents vulnerable and persuades some to retire. Security.There are too art director Steven Krupinski deputy art director Carolyn McClain The biggest winners this year are the voters of the new Congressional many real issues for staff photographer Buck Ennis copy desk chief Steve Noveck Eighth Congressional District in Brooklyn.They will no candidates to waste copy editor Thaddeus Rutkowski longer be able to vote for the ineffective Rep. Edolphus races are a rare time inventing ones. data editor Suzanne Panara assistant data editor Emily Laermer Towns, who mercifully did not seek a 16th term. He bowed chance for New Finally, three researchers Eva Saviano, Amy Stern out rather than risk losing to Assemblyman Hakeem underwhelming interns Esthena Brutten, Ken Christensen, Jeffries, a bright and hardworking legislator who left a high- York voters Republicans are vying Cara Eisenpress, Emily Lundeen, Mary Shell paying legal career to pursue public service. Mr. Jeffries’ to challenge Sen. ONLINE AND INTERACTIVE SERVICES general manager, online & e-commerce competition is Councilman Charles Barron, who is known Kirsten Gillibrand in strategy Kira Bindrim as an incendiary blowhard and not a serious lawmaker. November: Rep. Bob senior web developer, interactive Chris O’Donnell Also in Brooklyn, Rep. Nydia Velázquez is getting a rare Turner, Nassau challenge from City Councilman Erik Dilan. We don’t County Comptroller George Maragos and Manhattan ADVERTISING, MARKETING AND PRODUCTION advertising director Trish Henry doubt his bid was inspired by local Democratic Party boss lawyer Wendy Long. All three have a fairy-tale notion that senior account managers Irene Bar-Am, Vito Lopez’s desire to annoy Ms. Velázquez, who dares to federal intervention was unnecessary when the collapse of Courtney McCombs, Sheryl Rose, Suzanne Wilson account executive Jill Bottomley Kunkes stand up to the influential assemblyman. Regardless, it’s nice major financial institutions triggered a worldwide panic sales coordinator Danielle Wiener to see incumbents having to campaign to keep their jobs. among investors in 2008. We’ll stop our analysis there, newsletter product manager Alexis Sinclair credit Todd J. Masura (313-446-6097) That is what Rep. Charles Rangel is doing in his Harlem- before things get any uglier. director, audience development Michael O’Connor senior marketing manager Catherine Schutten CRAIN’S ONLINE POLL COMMENTS event producer Courtney Williams reprint sales manager Lauren Melesio production and pre-press director Michael Corsi advertising production manager No more Gael Greene?! Suzanne Fleischman Wies TO SUBSCRIBE: SOME SOUR REACTIONS Chefs are only as good as their For print and digital subscriptions or customer last dinner service. Critics, I service, e-mail [email protected] I was sitting on the F train, surmise, are now only as good or call 877-824-9379 (in the U.S. and Canada) or 313-446-0450 (all other locations). $3.00 a copy for returning to my office in as their last review! the print edition; or $99.95 one year, $179.95 two Dumbo from a client in the —chef joseph c. kenny years, for print subscriptions with digital access. city while reading my first copy via Twitter@Superstarzchef www.crainsnewyork.com/subscribe chemex / newscom of Crain’s New York Business.I just subscribed a couple weeks This woman had one of the TO ADVERTISE: SHOULD ROGER CLEMENS BE ago. easiest and most pleasurable Contact Advertising Director Trish Henry at VOTED INTO THE HALL OF FAME? flickr.com [email protected] or call 212-210-0711. I was thrilled to see that jobs around. Are we supposed www.crainsnewyork.com/advertise Yes: “Innocent until proven guilty.” Gael Greene had an article in Seriously bad decision: Can’t to feel sorry for her while FOR INFORMATION ON OUR EVENTS: No: “Only if they build a cheating steroid- there. I always liked her believe @gaelgreene fired! Her middle- and lower-income Contact Event Producer Courtney Williams at abusers wing.” writing, but had no idea she [sic] & her hat will be better off people work daily at real jobs to had a gig with Crain’s. It was without you @crainsnewyork. make ends meet? [email protected] or 212-210-0257. Date of poll: June 19 like the icing on the cake. A —katie rosenhouse —anonymous www.crainsnewyork.com/events 320 votes very pleasant surprise. I’d have via Twitter @KatieRosenhouse commenter TO CONTACT THE NEWSROOM: some nice food writing to read via The New York Times’ 711 Third Ave., New York, NY 10017-4036 each week, in between business Crain’s has tossed away an Diner’s Journal blog editorial phone: 212.210.0277 fax 212.210.0799 news. Nice. iconic writer who’s as good as Entire contents ©copyright 2012 Crain Communications Inc. I returned to my office to ever. Glad we have her blog, “No memory of having starred All rights reserved. ®CityBusiness is a registered trademark look up the URL of that but Gael has a right to earn a Atones for later disregard. of MCP Inc., used under license agreement. review, only to find out that living, too. Or keeps the end from being PUBLISHED BY CRAIN COMMUNICATIONS INC. Gael was no longer with —paul goldberger hard.” —Robert Frost Keith E. Crain 49% chairman 51% Crain’s. via Twitter @paulgoldberger —michael s. president Rance Crain Yes That’s too bad. Wappingers Falls, N.Y. secretary Merrilee Crain No —michael patrick Sheesh ... what is this world via Diner’s Journal treasurer Mary Kay Crain executive vp, operations William Morrow lashutka coming to? There’s going to be senior vp, group publisher Gloria Scoby Certified FileMaker 11 no responsible, real food critics Editor’s note: Ms. Greene’s group vp, technology, circulation, developer left! frequent writings about local manufacturing Robert C. Adams Properly Sorted —amanda restaurants can be found on her vp/production, manufacturing David Kamis Brooklyn via Twitter @ciaolobster blog, InsatiableCritic.com. chief information officer Paul Dalpiaz founder G.D. Crain Jr. (1885-1973) Mrs. G.D. Crain Jr. FOR THIS WEEK’S QUESTIONS: CRAIN’S WELCOMES SUBMISSIONS to its opinion pages. Send letters to [email protected]. Send columns of 475 chairman (1911-1996) Go to www.crainsnewyork.com/poll to have your say. words or fewer to [email protected]. Please include the writer’s name, company, address and telephone number. 14 | Crain’s New York Business | June 25, 2012 GREG DAVID Fifth Avenue. The co-op building at Another tax break 810, home to the likes of Charles COLLECTION LITIGATION & JUDGMENT ENFORCEMENT Bronfman and Peter G. Peterson, paid $10.91 per square foot in taxes. The 208-unit luxury building next that benefits the rich door paid $22.62.What justifies that? All types of debt collection matters and general There are three classes of losers commercial litigation, trials, and appeals. he complexities of New York City’s property-tax here: tenants, to the extent that property taxes are passed on in rent; system can make your head hurt. That’s probably landlords, to the extent the taxes why the state Legislature will likely preserve an ab- can’t be passed on because of market AGGRESSIVE - RESOURCEFUL - EXPERIENCED - RESPONSIVE surd tax break for co-op and condo owners. conditions;and people who need af- Here’s the story.For decades,the city kept prop- fordable housing,because it isn’t go- ing to be built if the property-tax erty taxes for single-family homes artificially low, especially T problem isn’t fixed. 100 LAFAYETTE STREET - SUITE 601 | NEW YORK, NY 10013 compared with the suburbs,in a bid to preserve the middle class. It appears the Bloomberg ad- 212-608-5300 | WWW.DORAZIO-LAW.COM Following the wave of co-op conversions in the 1980s and ministration tried to fix the prob- lem, at least in part, by pushing pro- the building of thousands of posals to limit the benefit for the new condominiums, pressure UNREAL ESTATE most expensive co-ops and condos mounted to extend a similar City taxes favor some types of property and eliminate it for investor-owned benefit to the owners of those over others. units. I say “appears” because it did apartments. That’s exactly % market % tax so stealthily, working behind the what happened in 1997. Property type value levy scenes in Albany. Its efforts went Now the law of unintended 1- to 3-family homes 30.6% 14.3% nowhere. While the Legislature consequences has taken over, failed to act before it left town, the as the Independent Budget Co-ops and condos 33.7% 15.7% word is there is an agreement to ex- Office’s research has shown. Rental buildings 11.2% 19.9% tend the tax break retroactively. Because of quirks in the city’s Sources: IBO, Department of Finance No one understands why the tax-assessment practices, co- mayor’s people did it that way. op and condo owners today get an their fair share,as the accompanying Good, nonpartisan work from the even bigger benefit than homeown- chart shows. IBO and the Furman Center at New ers, costing the city about $260 mil- The IBO noted recently that at York University has laid the ground- lion annually. 101 Central Park West, where the work for overhauling property tax- The biggest savings go to people average unit is valued at $5.8 mil- es. Companies with large stakes in who live in the best neighborhoods, lion, the effective tax rate is 52 cents rental properties, like Related, particularly around Central Park per $100 of market value. The city- would surely be willing to join a re- and in brownstone Brooklyn. wide average for single-family form effort. Meanwhile, rental apartments have homes is 78 cents. Let this be a lesson: Next time, been saddled with enormous prop- In a column last year, I looked at the issue needs to be debated and erty-tax bills and pay far more than the taxes for two apartment houses on pushed publicly. ALAIR TOWNSEND brought here before they were 16 To Amari and others and who are below the age of 30 and were successful students or served in the military can apply for work per- mits without fear of deportation— like her: Welcome for two years. It requires a leap of faith that, having revealed them- decade ago,this newspaper participated in a youth selves to authorities, they will have their legal status resolved perma- program called Exploring,which brings groups of nently and positively after two years. high-school students into the offices of business- To justify that faith requires Con- es and nonprofit organizations to gain a clearer gress to act, preferably by enacting full-scale immigration reform, but at picture of what various careers actually entail. At least by passing the DREAM Act. ACrain’s,the students met with our photographer,editor and sev- The original DREAM Act was co- eral reporters, and wrote the stories and took the photographs sponsored and supported by both for a special issue of the paper. Republicans and Democrats. This legislation would provide a pathway Each year there were one or two what life would be like for an intel- to citizenship for people like Amari. students who stood out as being es- ligent, motivated young woman By introducing the new policy in pecially bright, motivated and eager who seemed consigned to living in the middle of an election year, Mr. to learn—the kind of people you’d the shadows and on the edge of our Obama has drawn the expected like to have as employees. We usual- society. praise and criticism. Republicans, in ly offered such students part-time I have hoped she went to college, election-year high dudgeon, charge jobs after school. One of them was a which she could have done without di- that he is overreaching and usurping young woman I will call Amari, who vulging her immigration status. As- congressional authority,that the pol- was born in Africa.Amari eagerly ac- suming she graduated, what should icy will lead to people filing fraudu- cepted our job offer. Shortly before have been an open door to a career in- lent claims of having been brought her first check was due, our HR de- stead was a dead end.Where could she here before the age of 16, and that it partment said there was a problem work? What a waste for us, and what will allow illegal immigrants to take with her Social Security number,and an endless source of frustration for her jobs that should go to Americans. I needed to verify its accuracy.I asked this limbo must have been. The simple fact is that Amari and Amari to check her number. That Last week’s immigration-policy hundreds of thousands of others like was the last time I saw her. I then re- announcement by President Barack her are here, now more American alized she was undocumented. Obama offers people like Amari— than the nationality of the land of I have thought of Amari often an estimated 800,000—at least a their birth, and eager to be produc- over the years,wondering what hap- short-term respite from the shad- tive citizens. It is time to tell them, pened to her and trying to imagine ows. Young people who were “Welcome home.” June 25, 2012 | Crain’s New York Business | 15 REAL ESTATE DEALS foot space at 1040 Sixth Ave., south BARE BONES of Bryant Park. Law firm cuts CBRE Group Inc.’s Brian Gell and Laurence Briody teamed up to represent building owner Park Tower Group in the deal. ‘sub’ out of lease —ken m. christensen ill Betts & Nash has decided to stay put at 1 World Financial Center but in a different status. Entire 49th floor After subleasing space at the tower for 10 years, the law fetches high price firm has signed a direct five-year lease for 11,000 square feet at 200 Liberty St. The tower’s landlord is Brookfield Office The high-end commercial office HProperties. The asking rent for the space was $61 per square foot. market, where space is leased at The Manhattan-based firm has been at the 40-story office tower since triple-digit sums per square foot, is 2002, when it sublet its 26th-floor space from Fidelity, said Ted Rotante, a still alive. Colliers International broker who represented Hill Betts & Nash.The firm In the latest evidence of that, istockphoto will remain on that floor but will scale back by 1,000 square feet. Its sublease Philadelphia-based Aberdeen Asset 265 ELIZABETH ST. 192 SIEGEL ST. 261 MADISON AVE. would have expired at the end of this month. Management Inc. inked a deal for (Eastern Williamsburg, “They are redesigning their space to become more efficient,”Mr.Rotante the entire 49th floor of 712 Fifth Ave. ASKING RENT; TERM: Brooklyn) ASKING RENT; TERM: $148 a square foot; $45 per square foot; said. “They didn’t want to move.” Brookfield Office Properties was repre- for 10 years. The asking rent for the 15 years ASKING RENT; TERM: not available sented internally by David Cheikin. —amanda fung 11,000-square-foot deal was about $14 a square foot; SQUARE FEET: 1,500 on five years SQUARE FEET: 43,900 $135 a square foot. ground floor, plus 1,000 on two floors which will house commercial- Aberdeen had an office in New in basement SQUARE FEET: 10,000 East West Bank banking operations,was $78 a square York years ago and will re-establish in warehouse TENANT; REP: Coca-Cola TENANT; REP: The Musket Co.; Colliers International goes north foot. The company will join a num- its presence here in November when Room (restaurant); TENANT; REP: Meatball ber of financial firms in the tower,in- it moves into the building, said the Michael Kadosh of CBRE Shop; Howard Darsi of LANDLORD; REP: Alex Group Inc. Kalmon Dolgin Affiliates Sapir/Rotem Rosen; California-based East West Bank cluding Banco do Brasil and Nikko company’s broker,Eric Kahn of First Bruce Mosler of Cushman hopes to step up its act in New York Asset Management. New York Realty. LANDLORD; REP: 53 LANDLORD; REP: Fay Da & Wakefield Inc. by moving to 535 Madison Ave., in the “They wanted to raise their pro- “The building has a high-end Little West 12th Street Bakery Corp.; Jake BACK STORY: The tenant Plaza district. file in New York,” said Jeffrey Buslik feel,” Mr. Kahn said. “The views are Inc.; Steve Rappaport Bistritzy and David Junick of Sinvin Real Estate of Pinnacle Realty co-owns the Plaza district The bank, with eight branches in of Adams & Co., who along with great, and they have a full-floor building, according to The the city’s Chinese-American neigh- colleague David Levy represented space.” BACK STORY: Kiwi BACK STORY: The Real Deal, which first borhoods, signed a 10-year lease for the tenant. Paramount Group, which owns restaurant replaces a bar industrial-area space will reported the lease. called Elizabeth, lured by be used for new catering 14,000 square feet on the eighth floor The bank will nearly triple its the 533,000-square-foot building, area’s high foot traffic operation, storage and a in the 37-story building at East 54th footprint when it moves in the fall, represented itself in the transaction. and charm. sublet. Street.The asking rent for the space, having outgrown its 4,500-square-Download—theresa agovino The online version of Crain’s Book of Lists includes all of the rankings that appeared in the print and digital editions of Crain’s New York Business. Crain’s lists spotlight and rank the key players within the multitude of industries serving NYC, and feature industry vertical rankings, executive contacts, revenue and growth metrics, number of employees and much more. Use this unique resource to uncover new sales leads, connect with industry leaders, gather competitive intelligence and benchmark your business. Download the 2012 Book of Lists at crainsnewyork.com/lists 16 | Crain’s New York Business | June 25, 2012 NEW YORK BUSINESS 50 INTRODUCING NEW YORK-AREA COMPANIES GROWING AT THE SPEED OF LIGHT Pages 17-38 newscom June 25, 2012 | Crain’s New York Business | 17 THRILLIST What it does: Online curator of what men should do, see and buy HOW IT GREW: Thrillist, the city and lifestyle site for men, was already profitable, raking in $7 million in annual revenue from advertising and subscriptions, when it bought Columbus, Ohio-based Headquarters: men’s online clothing retailer Jack Threads. The leap Manhattan into commerce triggered a whole new phase of growth Three-year growth for the company, which has a presence in 17 U.S. cities rate: 982% and in London. Today, commerce accounts for 60% of 50 2011 revenue: Thrillist’s sales. $32.6 million “Once we put the commerce infrastructure around Profitable? Yes the content infrastructure, we had a much more robust Built and scalable model,” said CEO and co-founder Ben Lerer. Next up: a private-label clothing line, more commerce and a new pop-up edition for Atlantic City, N.J. This spring, Thrillist launched for Goodale, a line of streetwear designed to appeal to its target audience, 18- to 34-year-old men. Mr. Lerer is also noodling the possibility of ex- panding overseas, as well as other opportunities to sell merchandise and speed broaden content and advertising in lucrative categories. “We’re doing the build-or-buy analysis around these verticals,” said Mr. Lerer. “Are there existing properties we can fold into Thrillist Media Group, or build our own stuff or enter into partnerships?” Strategic thinking —judith messina GIVING CREDIT: Shaya powers growth Reiter attributes International Inspirations’ for many winners growth partly to designs by his wife, Mandy. MERCURY USABLENET buck ennis BY CARA S. TRAGER SOLAR SYSTEMS What it does: Delivers n 2000, after 17 INTERNATIONAL INSPIRATIONS content and functionality What it does: Designs to devices such as years of marketing and installs solar- What it does: Designs, imports and laptops, smartphones everything from energy systems canisters to kitchen wholesales costume jewelry and tablets scales, Metrokane HOW IT GREW: Shaya and Mandy Reiter were both working for a costume- HOW IT GREW: HOW IT GREW: The IInc. put all its eggs in jewelry company—he as a salesman and she as a designer—when they When Jared key to the success of one basket: bar-related decided they could do it better on their own. It was a prescient move. Since Raines and his Usablenet can be founding International Inspirations in 2005, they’ve partner, found in its name. items.The strategic Headquarters: Manhattan grown the company more than 2,000%, becoming the Anthony A platform for change in direction— Three-year growth top company in Crain’s New York’s Fast 50. Coschigano, corporate websites, prompted by its success rate: 2,041% Mr. Reiter attributes the company’s steep growth founded Mercury Solar Systems Usablenet started out in 2000 with the Rabbit, a 2011 revenue: trajectory to fashion-forward designs by his wife, Mandy, in 2007, selling solar-energy aiming to make the Web more the bargain prices of their jewelry, and their private-label systems required a lot of accessible for visually impaired popular wine-bottle $50 million Profitable? Yes business selling to such specialty retailers as Justice and customer education.Today, people, transforming crowded, opener—proved to be Hot Topic clothing stores, Payless Shoes and Burlington alternative energy is a concept design-heavy Web pages into Coat Factory.The average price of a piece of International Inspirations that virtually simpler, easier-to-read formats. more than a safe bet. Headquarters: jewelry is an affordable $6.99. “It’s recession-proof,” said Mr. Reiter. Port Chester, N.Y. everyone That early mission proved to be an Today, with its 150-plus He’s now readying for even more growth, hiring an executive team, understands. advantage when mobile Three-year growth product line encom- installing a new computer system, testing new suppliers in Asia and rate: 661% That technology came on the scene and passing wine-chilling increasing the company’s credit line. He expects growth to come from 2011 revenue: awareness, Usablenet applied its skills to many of his current customers as well as new ones. along with building carafes and wine glasses, $84.5 million Headquarters: “We haven’t maximized the potential of existing accounts,” said Mr. government websites that as well as variations on Profitable? Yes Manhattan Reiter. —judith messina subsidies for matched the Three-year growth the Rabbit, the solar-energy awareness, has more limited rate: 470% Manhattan-based firm helped make the company capabilities of 2011 revenue: sells to major stores like profitable since 2008, its second early cell- Undisclosed HAPPY FAMILY year in business. phones.Today, Profitable: Yes Macy’s and Bed Bath & The potential is huge. In the its technology Beyond and distributes What it does: Makes organic food for United States today, less than is able to to 42 countries, babies, toddlers and young children 1% of the population opts for deliver websites and apps to any solar energy, but its use is device, from laptops to including Russia and HOW IT GREW: Happy Family has grown from about $6.5 million to nearly growing rapidly. In New York, smartphones to tablets. South Africa. $35 million in annual sales in three years due to a “perfect storm” that’s Gov. Andrew Cuomo has said Usablenet now powers the Its focused strategy been brewing, according to CEO Shazi Visram, who won recognition as he wants to quadruple the websites of 350 companies, also enabled Metrokane one of Crain’s New York’s 40 Under 40 in 2012. Parents are increasingly number of customer-sited solar- including 20% of the Fortune focused on their children’s health and nutrition, she said, because of energy systems in the state by 1000.They include 107 mobile to achieve a 59% factors like a 16.9% childhood obesity rate and the rising number of kids 2013. retail sites, as well as mobile travel revenue spike in 2008 diagnosed with autism and attention-deficit disorder. (It also didn’t hurt Mercury plans to grow in the sites such as JetBlue, Expedia, and 2011, propelling it that the company was featured in a 2010 American states where it has a presence— Best Western and Delta. Express Open television commercial.) Headquarters: New York, New Jersey, The company has kept a low to the 33rd slot on Manhattan One growth strategy has been employing about 60 Connecticut, Massachusetts profile, but that may change as it Crain’s inaugural list of mothers around the country who disseminate health Three-year growth and Pennsylvania—and expand pursues future growth. It has just rate: 1,772% the 50 fastest-growing and wellness information, as well as Happy Family into other states as they offer hired its first chief marketing recipes, in their local communities. “We aren’t just 2011 revenues: subsidies for alternative energy. officer and, with offices in the private companies in the $34.7 million pushing a product,” said Ms. Visram. “We’re “Our strategy is to do high- U.K. and Italy, plans to establish New York area. promoting a lifestyle, and organic food is part of that.” Profitable? Yes quality work, keep our beachheads in Asia and Brazil this “We launched the Happy Family also differentiates itself with customers satisfied and year.The goal is to have 1,000 Rabbit, and we found innovative ingredients. “I’m a mom and a health nut, so I spend a lot of continue to look at what states customers in three years. CEO our niche and focus,” time looking for superfoods and thinking about how nutrition affects and utilities are offering for Nick Taylor said the company kids,” said Ms. Visram. For example, she said, the grain called salba isn’t incentives, and build and grow plans to continue its existing said Riki Kane, well known in the U.S. but is incorporated into many of Happy Family’s around those incentives,” said strategy of “becoming long-term, Metrokane’s president. products. “It’s amazing for babies—high in protein, a high source of Mr. Raines, president of strategic, multichannel partners See SPEED on Page 38 omega-3s, gluten-free,” she said. Mercury. for our clients.” —eilene zimmerman —judith messina —judith messina 18 | Crain’s New York Business | June 25, 2012 YS CATERING YODLE What it does: Prepares What it does: and delivers daily meals Local online to subscribers advertising provider HOW IT GREW: In HOW IT GREW: Newspaper 2005, when classified sections have been Zalmi Duchman mortally wounded by Craigslist started YS Cater- and eBay, but there are few ing in Florida, the advanced solutions in online local firm employed advertising available to small three people, including his wife, service businesses with fewer who did the cooking.The idea— than 10 employees, like dentists delivering gourmet meals to and plumbers. Yodle CEO Court customers’ Cunningham said his company Biggest kitchen: Park Slope, doorsteps—was has grown rapidly by offering an Brooklyn* a hit from the advertising arsenal to that often- Three-year growth outset, and he ignored group. rate: 459% quadrupled Yodle places its customers’ ads 2011 revenue: revenue in one on local sites Headquarters: $28.7 million** year. “Ours is run by Google, Manhattan Profitable? Yes not just a diet, Citysearch and Three-year growth *Corporate HQ: Surfside, but a lifestyle,” Yelp, helps rate: Undisclosed Fla. **2011 results were said Mr. clients build incomplete. 2011 revenue: Duchman. their own Undisclosed As the company grew, search- Profitable? No however, he outsourced the optimized cooking to other caterers in order websites and provides them with to focus on marketing, a decision TRANSFORMER: relevant analytics. “Our solution is he regretted because it hurt cash InVNT’s Scott Cullather simple,” said Mr. Cunningham. flow and limited his ability to helps clients keep The average price paid for Yodle’s diversify the menu. meetings exciting with services is $375. So, in 2009, he took back his cost-effective strategies. “A lot of people go after the kitchens, began to offer more buck ennis small business market, but can’t meal choices and generated do it,” said Matt Booth, an enough cash to fund growth. In INVNT interactive local media analyst at 2010, he doubled his revenue BIA/Kelsey.“It’s a hard problem over the previous year.Today, YS What it does: Corporate events and to solve, but Yodle is super Catering operates six kitchens in communications strategy firm metrics-driven.They know the the U.S. and Canada and has levers of this business.” more than 200 employees who HOW IT GREW: InVNT prides itself on breathing new life into events and —alec foege prepare and ship more than meetings. 10,000 meals a day to 2,000 At a kickoff gathering the agency staged for PepsiCo’s Americas subscribers in 13 metropolitan Beverage division recently, there were experience rooms, tasting rooms areas.The biggest kitchen, at and a carefully choreographed appearance by Michael DROGA5 35,000 square feet, is in Park Headquarters: Jordan. “They completely transformed the Manhattan Slope, Brooklyn. environment with massive horizontal video screens What it does: To underwrite future growth, Three-year growth spanning 150 feet,” said PepsiCo’s chief marketing 436% Mr. Duchman is preparing to rate: officer for North America, Simon Lowden.The 50 Advertising raise institutional money and 2011 revenue: screens displayed original media and graphics to $22.4 million agency this summer will launch a new complement the executive presentations and previews HOW WE value offering dubbed the Profitable? Yes of upcoming campaigns for brands including Pepsi, HOW IT GREW: Droga5 is a Nutrition in Motion Diet. It sells Gatorade and SoBe. CHOSE straight-up creative shop, but for $20 a day versus $65 for the Another example: A few days before this year’s New York don’t think Mad Men.The standard menu and is shipped International Auto Show, inVNT staged a press event in a SoHo loft THE WINNERS firm—named after its creative weekly instead of daily. space to promote Family Link, a new GPS product from General THE FAST 50 was open to privately director and co-founder, David Does he eat his own food? Motors, hiring live actors to demonstrate it.The vibe suggested an edgy Droga—is distinctly 21st held companies in the New York City Sadly, no, Mr. Duchman said. downtown theater production. century in its outlook. “The old area. Firms had to have at least $20 He keeps kosher and found that Powering the firm’s growth, says inVNT’s founder and managing model of command control a kosher offering didn’t attract partner, Scott Cullather, is its highly flexible workforce, which includes million in revenue in 2011 to enter. hitting the client over the head enough customers to make it a global network of skilled freelancers and preferred vendors. “Last year, We ranked them based on revenue with a campaign is over,” said worthwhile. we did almost 200 projects with just 23 full-timers,” he said. As a result, growth, as a percentage, from 2008 Droga5’s chief executive and co- —judith messina “we have a highly competitive pricing model.” —alec foege to 2011. We indicated profitability, founder, Andrew Essex. based on net income, except in Droga5 has attracted clients select cases where the unique such as Prudential and Kraft by circumstances of the company or fostering industry warranted a different Headquarters: ADMARKETPLACE.COM Manhattan collaboration approach. However, being profitable Three-year growth through its What it does: Syndicates search advertising was not mandatory to make the list. rate: 323% Immersion Companies provided backup for the 2011 revenue: Lab, a process HOW IT GREW: Not all online searches occur through a search engine. People also type search figures they submitted. Our goal with Undisclosed in which it terms into browser navigation bars, toolbars and mobile apps, to name just a few examples. the list was to provide a Profitable? Yes exposes Enter adMarketplace, a Manhattan-based leader in the budding industry known as search syndication. comprehensive look at the fast- clients to Founded in 2000, adMarketplace has built proprietary technology that automatically provides pay-per-click growing firms that are having a real guest experts in intensive advertising to clients outside of major search engines and gives them analytics to parse the results. Unlike the impact in lifting the local economy, sessions. One success: the big search portals, which price advertising on all syndicated outlets the same, “we have a very malleable pricing so, with that goal in mind, we made UNICEF Tap Project, which engine,” said CEO Jamie Hill.The cost per click reflects how valuable traffic from a exhorts restaurant-goers to Headquarters: a few exceptions to the inaugural- Manhattan particular source is to the client. year rules. While, for instance, we donate $1 to the charity for the What keeps adMarketplace growing is the high level of personal attention it gives its tap water served during meals. Three-year growth sought companies that had been in rate: 392% customers, according to Jeff Gores, senior vice president of search and performance at Media business for four years, we made It’s raised nearly $3 million Contacts, a provider of data-focused marketing solutions that has hired adMarketplace to since 2007. 2011 revenue: exceptions in cases where we felt a $38.4 million help fine-tune online media buys for its clients. For example, pharmaceutical companies are company with a slightly shorter “They are strong in both the prohibited by law from placing ads on certain kinds of websites, and adMarketplace can strategic process and the work Profitable? Yes revenue history was worth noting. customize a buy that avoids those sites. Larger ad syndicators are less inclined to do so. We also made several other itself,” said Dana Anderson, Plus, adMarketplace talks with media buyers directly.“They made a commitment to Kraft Foods’ senior vice exceptions regarding the location of talking to agencies a few years ago,” Mr. Gores said. president of communications And while Google, Bing and Yahoo all offer their own search syndication products, none reaches the the company headquarters. and marketing strategy. 100,000 online places to advertise that adMarketplace can, according to Mr. Hill. —alec foege —alec foege June 25, 2012 | Crain’s New York Business | 19 DISTINCTIVE WORKFORCE SOLUTIONS TELX What it does: Provides vendor-management services What it does: HOW IT GREW: Temporary employees are becoming a larger piece of the productivity puzzle for big corporations, but they’ve also become a logistical nightmare. Distinctive Workforce Solutions, which Provides began as a temporary employment agency in 1983, uses technology to address this growing problem. data-center services DWS’ roots as a human-resources firm are the key to its rapid growth, said its president, Jean-Paul Renard. across the U.S. “The people in our space are typically technology people,” he said. “But there are some pain Headquarters: points for customers that only HR people understand. HOW IT GREW: For Telx, the future is Manhattan To help big clients such as Ralph Lauren and Verizon manage their contingent staffs, all about matchmaking.The data- Three-year growth Distinctive Workforce consolidates countless varieties of time sheets, invoices and other center company rate: 189% paperwork within its proprietary software system, called ManageRight. Headquarters: supplies clients 2011 revenue: In addition, DWS’ status as a New York state-certified minority-owned and disabled- Manhattan with high-speed $26.4 million 50 veteran-owned business (Mr. Renard is Chilean-American, and his brother, CEO Gonzalo Three-year growth connections to Profitable? Yes Vergara, served in the U.S. Air Force) satisfies the needs of corporations that receive tax rate: 146% network service credits for doing business with them. 2011 revenue: providers as well That wouldn’t matter if the firm didn’t provide significant ROI, of course. Said client Helen Richter, $172 million as space and COMPANIES39 executive vice president at labor contractor Advance Workforce Solutions, a division of Advance Payroll Profitable? No security for in the Fast 50 Funding, “They have incredible integrity, and they deliver services my clients need.” —alec foege private clouds, servers and networking are located equipment. It recently launched in Manhattan something unprecedented inside GREEN KEY RESOURCES data centers: an online marketplace, where its customers 5 can browse and buy services from COMPANIES What it does: Executive and professional recruiting each other. are run by co- HOW IT GREW: Working for a recruiting firm eight years ago, Andrew Chayut, Matthew Kutin “The New York City data- CEOs or other and Robert Kahn, all former CPAs and financial executives, decided to go out on their own. center market has tons of tandem leaders Initially, Green Key Resources, the company they started, focused on full-time jobs in ac- Headquarters: competition, but Telx is counting and finance. But soon after, the partners branched out, forming divisions for nurses Manhattan approaching it in a very fresh and other health care practitioners,information technology professionals and human-resources Three-year growth way,” said Michael Levy, an specialists,among others.Four years ago,they added temporary staffing and contract placement. associate analyst at New York firm rate: 184% COMPANIES8 Each step of the way, Green Key has kept a laserlike focus on its own employment prac- 2011 revenue: 451 Research. “Telx’s competitive tices.That has meant bringing on highly vetted recruiters with intensive industry knowledge Undisclosed advantage is really the way that it’s are part of the and offering “very competitive” pay.Group managers receive productivity-driven compensa- Profitable? Yes encouraging a community setting advertising and tion. “Our goal is not to be a supermarket,” said Mr. Chayut. “We want to compete at a high within data centers.” marketing level in every area.” Telx launched in 2000 to industry That approach has built a loyal clientele. “Their recruiters know their industries, do their due diligence and provide physical places to connect find great candidates,” said longtime client Robin Derin, senior manager of human resources and communi- for the world’s largest network cations for Continental Grain. —anne field service providers. It prospered in the recession by offering network infrastructure in lower Manhattan (and other places) to financial- MOVE COLLECTIVE service and media companies. While Telx continues to What it does: Manufactures and sells reusable personal expand its core data center water-filtration bottles and filtration jugs offerings by building new facilities in New Jersey and the HOW IT GREW: Richard and Stephanie Smiedt moved from their native Australia to New York in late 2008 to San Francisco Bay Area, it’s fulfill a dream: to launch a company that would sell reusable water bottles with built-in filters made from hoping its new marketplace will recycled plastic. He is a veteran consumer goods executive, while she is a product make it stand out in the crowded Headquarters: development expert and visual artist. Manhattan market, which 451 Research They invited six experts in such areas as marketing and distribution to work with them projects will hit more than $9 2010-2011 growth rate: 175%* in exchange for a small equity stake.The professionals also had to invest in the company. billion next year. “It’s helping to “These were service providers who had some skin in the game,” said Mr. Smiedt. He won’t generate commerce and grow our 2011 revenue: $22 million say how much the investment was, but it was enough to get the business off the ground. customers’ businesses,” said Eric At the same time, the founders understood that to capture consumers’ attention, they Shepcaro,Telx’s CEO. Profitable? Yes needed a design that would establish the product, called the Bobble, as a lifestyle statement. And it’s also a great employer: *The company has been in business for two years. They hired industrial designer Karim Rashid, who created “something you wanted to carry Telx, known for its employee around with you everywhere,” said Joshua Handy, a design expert in San Francisco. recognition programs, was a 2011 Retailing for $10, the Bobble quickly caught on. It’s now sold at 40,000 retail stores in 32 countries, from Crain’s Best Place to Work. Macy’s to Crate & Barrel.The company also sells a filtration jug that competes with Brita’s. —anne field —maggie overfelt C2C OUTDOOR What it does: Outdoor advertising agency HOW IT GREW: While working in the outdoor advertising industry, Michael Palatnek constantly noticed the fragmented nature of the market.To run a campaign using billboards, phone kiosks, bus shelters or other spaces, he would have to contact dozens of individual operators in each area.Then he realized he could start an agency that could streamline the process by organizing and centralizing information about all the vendors used by clients. In 2007, he founded a company, Headquarters: Manhattan C2C Outdoor, to do that. His first major order of business was to create software capable of Three-year growth rate: 157% keeping track of the details related to clients’ campaigns—such 2011 revenue: information as the billboards and other “assets” they used in every $20.9 million location and their cost, as well as the status of invoices and other Profitable? Yes accounting matters. It took about eight months and about $15,000 to get the system up and running, although Mr. Palatnek said he continues to expand and improve it. C2C’s exclusive focus on outdoor advertising also helped. “In a lot of larger agencies, this type of campaign usually falls at the bottom of the totem pole,” he said. But Mr. BILLBOARD GURU: Palatnek’s in-depth knowledge provided him with insights other agencies might not Michael Palatnek have—say, whether a billboard in a leafy part of New England that was visible in the makes it easier for winter would be blocked by foliage during the summer.The result: The company has clients to advertise. increased sales by 157% since starting up. —anne field buck ennis 20 | Crain’s New York Business | June 25, 2012 Commercial Banking Group There’s no substitute for experience. At Capital One Bank®, we make it our business to work alongside companies like yours every day. Backed by the strength of a top-10 U.S. bank, we’ve got the industry experience to help give your business a lift. Ellen Marshall, Commercial Banking Executive [email protected], (212) 764-8315 Products and services offered by Capital One, N.A., Member FDIC. © 2012 Capital One. Capital One is a federally registered service mark. All rights reserved. COMPLEX MEDIA WAVSYS RETURN PATH What it does: Media company that targets young men What it does: Provides What it does: Sells wireless operators with HOW IT GREW: Complex Media, a network of young men’s entertainment software that helps and lifestyle sites, started with a magazine. Complex, a shopping-bible- contract engineers clients’ emails bypass extension of the Marc Ecko clothing line, began publishing in 2002, and spam filters is now one of several “platforms” offered to audiences and HOW IT GREW: Smartphone users advertisers. aren’t the only folks craving a HOW IT GREW: The magazine approach has remained at the core of wider rollout of 4G, the speedy According to Complex Media Network, a fast-growing array of 105 next-generation research from websites, including Complex.com, which launched in cellular networks email security 2007. “Instead of becoming a tech company first, we touted by the firm Return stayed a content company,” said CEO Rich Antoniello, 50 nation’s largest Path, the number of emails who has guided the Complex transition from print to digital. carriers. Wavsys, getting through to consumers’ As Mr. Antoniello has added partner sites to the Complex.com hub— a staffing and inboxes dropped dramatically whether they are about sneakers, music, technology or women—keeping ‘We don’t professional last year.That likely means more them tightly focused has helped them grow. “If you really rest services firm that provides business for the company, which Headquarters: have your deepest conversation with a very targeted clients like T-Mobile with solves email delivery problems Manhattan consumer whom you know and understand, you get contract for clients like eBay and Twitter. anymore on Headquarters: 2009 to 2011 great results” for your advertisers, he said. engineers and “As the Internet and email 145% Brooklyn growth rate: Complex has also attracted business with the other talent to have grown, so have problems the Sex and Three-year growth 2011 revenue: customized content it produces—including celebrity help build and with email delivery,” said Scott Undisclosed rate: 126% photo shoots, contests, video series and events—built maintain their Weiss, general partner with Profitable? Yes the City thing 2011 revenue: around an advertiser’s brand. Not surprisingly, ad networks, $20 million Silicon Valley venture capital agencies keep coming back. “They represent an array in the states’ expects a big Profitable? Yes firm Andreessen Horowitz and a of high-quality properties, enabling us to deliver brand stories in unique boost in board member and angel ways across different devices and [websites],” said John Ohara, associate business as its customers make investor. activation director at media buying agency MediaVest. the upgrade. Return Path has found —matthew flamm Wavsys, founded in 2007 by tremendous growth by working three young telecom veterans with companies like Groupon (President Sean Yazbeck won Headquarters: that have the fifth season of The Manhattan huge, Apprentice), jumped into the Three-year growth complex market during the wireless rate: 119% email industry’s first round of 2011 revenue: systems. consolidation.Today, the $46 million Using data it company is looking to grow by Profitable? No receives diversifying into new markets in regularly from the IT field, such as financial roughly 2.2 billion mailboxes, it services and government.To do has launched products that help so, Wavsys will hire at least 10 such clients keep their missives staffers this year. “We’re at a from being classified as spam. stage where we can invest back Return Path is expanding into ourselves,” said COO internationally and recently Joshua Mangerson. opened sales offices in Europe, Tom Ellefson,T-Mobile’s Brazil, Canada and Australia. Northeast regional vice president And CEO Matt Blumberg—a of engineering and operations, 2012 Crain’s Top Entrepreneur— often picks Wavsys over other isn’t ruling out an IPO. “We’re firms. “They can turn on a dime going to be prepared within the and be pretty flexible,” he said. next handful of quarters,” he said. —maggie overfelt —maggie overfelt M5 NETWORKS What it does: Sells cloud-based office SWEET SUCCESS: Magnolia Bakery’s phone software buck ennis Steve Abrams figured out how to bring in HOW IT GREW: As the number of employees using smartphones and other millions from each shop. mobile devices for work mushrooms, enterprise managers and IT staffs MAGNOLIA BAKERY are facing terrible headaches adapting, especially with security and supervisory issues. What it does: Retail bakery Enter M5 Networks, a provider of cloud-based phone systems that started out in 2000 as an Internet-based telecom provider to small and HOW IT GREW: Steve Abrams may imply that cupcake mania has become a cliché—“Can something still be medium-size businesses. While it has plenty of competition, it has considered a trend 12 years later?” he asks—but he’s not arguing with the success that the sweet treats have distinguished itself by adding powerful applications to clients’ phone brought Magnolia Bakery, the New York operation he bought in 2006. Since then, the firm, whose cameo in an systems that, among other things, will enable companies to manage their episode of Sex and the City in 2000 launched the global cupcake craze, has expanded from a kitschy corner shop in-office phones and mobile ones as if they are Headquarters: in Greenwich Village to seven company-owned stores across the nation, with each shop pulling in an average of connected. A sales manager who wants to track Manhattan $3 million each year. employees’ calls, for instance, can get all the data in Headquarters: “Because Magnolia is the iconic cupcake brand—the mother ship among countless one place. Three-year growth Manhattan rate: 114% cupcake imitators—they have an ability to take advantage of that in their marketing and “We unite the two technologies, integrating Three-year growth expansion,” said Louise Kramer, a spokeswoman for the National Association for the smartphone users with the office phone worker,” said 2011 revenue: rate: 135% $49 million Specialty Food Trade in New York. Keith Nealon, vice president of revenue for M5. “By 2011 revenue: Profitable? Yes $20 million Last year, Magnolia received New York state approval to sell franchises; stores are being uniting the data, we’re making it easier for enterprise developed in countries including Lebanon, Kuwait, Saudi Arabia, Qatar, Japan, Russia and IT departments to manage their staff.” Profitable? Yes Morocco, with the first ones opening later this year. “While we don’t really rest anymore on M5 will also provide software that makes it affordable for the Sex and the City thing in the states, it’s done an enormous amount to make us relevant in employees traveling around the world to tap into their office phone the rest of the world,” said Mr. Abrams, who receives three to five international franchise requests a day.“We’re systems with mobile phones. “Your smartphone can now act as your not looking to open 5,000 stores, but we feel that 300 to 400 stores internationally is achievable in keeping up desk phone in your pocket,” said Mr. Nealon. Because the system uses the integrity of the brand.” Wi-Fi where available—limiting cellular roaming charges—it saves As for expansion in the U.S., Mr. Abrams hasn’t yet decided if he’s going to franchise. He’s raising venture clients money, he noted. capital to potentially fund three or four more New York City sites, eyeing locales in the future Moynihan Bought in March by IP phone company ShoreTel, M5 is likely to Station, on 125th Street in Harlem and at the World Trade Center. He’s also looking for life beyond leverage the resources of its parent to partner with more firms. For cupcakes: Besides continuing to roll out new homey, Grandma’s kitchen-inspired desserts, Magnolia is instance, it is integrating its software with Salesforce.com’s service to developing a premium wholesale ice cream line with Ronnybrook Farm, an all-natural dairy about 100 miles enable its clients to make and take phone calls from any computer north of New York City. —maggie overfelt operating system. —maggie overfelt 22 | Crain’s New York Business | June 25, 2012 Global Capital Markets In 2007, Cushman & Wakefield joined informed investment and finance forces with Sonnenblick Goldman, a decisions. Now five years later, with leader in real estate financial services, a combined expertise spanning more to create Cushman & Wakefield than 200 years, Cushman & Wakefield Sonnenblick Goldman. Together we Sonnenblick Goldman will now be have offered clients a coordinated known as... global approach to making the most Cushman & Wakefield Moving with confidence in the real estate capital markets. www.cushmanwakefield.com SIGNATURE FORREST SOLUTIONS GROUP SYSTEMS What it does: Provides permanent and GROUP temporary staffing, as well as onsite outsourced business services What it does: Manufactures, rents, HOW IT GREW: Forrest Solutions Group doesn’t have to advertise its staffing arm, FSS Staffing Solutions—which recruits both sells and installs temporary and permanent staff for client companies—or FSO Onsite modular, interlocking Outsourcing, which provides support functions like mailroom services or plastic flooring and copy centers. All of its work comes from referrals, says owner and CEO roadways Mitchell D. Weiner. “We are a passionate, high-energy Headquarters: company, and that’s why our clients love us,” he said. Manhattan HOW IT GREW: Clients say that the company attracts talent with a Three-year growth Signature great work ethic and an upbeat attitude. “They are rate: 96% Systems Group’s very positive and incredibly helpful, considerate and 2011 revenue: products often kind,” said Kit Taylor, COO at New York magazine, $45 million escape notice. It who uses FSO to staff the mailroom and front desk Profitable? Yes provides the and fill administrative posts. “The first candidate they kind of modular flooring and send me usually nails the criteria I’m looking for, so “roadways” that sit atop a my time isn’t wasted meeting five people in order to hire the right one.” football field’s grass for rock This doesn’t happen by accident. Mr. Weiner has made it a point to concerts or become a dance floor train his recruits to focus intensely on customer service. And he looks for at an outdoor wedding. A ways to help them grow, giving monthly performance awards to smaller part employees. “They are real people with real ambitions and a desire to take Headquarters: Manhattan of the their careers to the next level,” said Mr. Weiner. business is Underlying the firm’s commitment to customer service, Mr. Weiner Three-year growth rate: 105% portable personally meets with groups of six to eight clients for dinner two to 2011 revenue: fencing. three times a week. “We all get to know our clients and try to understand $48.8 million To power their culture, so we can give them what they need,” he said. Profitable? Yes its meteoric —eilene zimmerman growth, Signature focused during the recession on developing new products and branching out into TALENT SCOUT: By ARTECH market segments that tapped its offering generous core expertise. “We look for benefits to temps, INFORMATION markets adjacent to existing Rebecca Cenni attracts markets and products that are top professionals. SYSTEMS complementary to what we now buck ennis sell,” said CEO Arnon Rosan. What it does: About 18 months ago, for ATRIUM Provides IT staffing and example, the company used its knowledge of modular flooring What it does: Staffing, recruitment project management to develop a product that can be and employment-risk mitigation services used as a platform under oil rigs. Signature puts out one or two HOW IT GREW: Rebecca Cenni, CEO of boutique staffing and recruitment HOW IT GREW: major new products each year firm Atrium, attributes her company’s robust growth to its focus on 50 Artech and also works on repositioning finding top job candidates. “I’m only good to my clients if I can find Information existing products to fill a niche. them high-quality people—and to do that we treat applicants with a Systems got its For instance, it recently began very high level of service,” she said. For instance, lucky break by accident.The Port Headquarters: 6 marketing its dance floors to the temps get generous health benefits. Manhattan COMPANIES Authority of New York and New trade show industry, where Because of Atrium’s talent pool, it has built Jersey needed IT help and dialed Three-year growth are part of the clients sometimes prefer floors longstanding relationships with corporate clients. rate: 101% Artech. “They actually called us that look like wood. During the downturn—when hiring dropped staffing and by mistake,” said Ranjini Poddar, 2011 revenue: recruitment Livestrong Sporting Park in significantly—the firm diversified into helping clients $102 million who along with her husband, Kansas City, Kan., purchased lessen employment risks and manage aspects of their industry Ajay, co-founded the company in Profitable? Yes about 125,000 square feet of businesses, like vetting independent contractors and 1992 with seed money from modular flooring from Signature providing third-party payroll services through its family members. “We were on last year for close to $1 million. managed services division. When it launched in 2005, managed services 2 some sort of alphabetical list, and Jason Kolish, director of accounted for 10% of Atrium’s business; today it’s 40%. COMPANIES they mistook our name for some operations for the stadium, used Branching out allowed Atrium to continue to grow and thrive, other are based in Location: Cedar mostly for Major League Soccer, despite the recession. “If anyone ever asked me what’s the most Brooklyn Knolls, N.J. company. uses Signature’s modular important part of growing a business, it’s accepting change,” said Ms. But we took Three-year growth flooring to protect the grass. Cenni. “We expanded in areas where our clients had a need, and that rate: 82% advantage “They did some research, figured diversification allowed us to both retain our clients and grow.” of that 2011 revenue: out what we needed and gave us And with the economy recovering, all divisions of Atrium’s staffing 9 $328.3 million opportunity.” a good product,” he said. business—from science and technology to fashion and retail—have COMPANIES The PA Profitable? Yes —eilene zimmerman rebounded, she said.—eilene zimmerman are led by a was Artech’s female executive first sale. Ms. Poddar eventually signed General Electric as her first big corporate client. MITCHELL MARTIN Today, the multimillion- dollar business has expanded to What it does: Technology and health care staffing and consulting India and China. Most of the firm’s growth has come in the HOW IT GREW: Mitchell Martin’s secret sauce is its ability to recruit “very difficult-to-find people,” U.S. Artech’s expansion said Gene Holtzman, the company’s president. It specializes in small projects, often catering to strategy: looking for more ways the IT industry. Clients usually have highly specific needs—an IT consultant who knows the to do business with existing Headquarters: Manhattan programming language Java and understands mortgage-backed securities, for instance. customers while prospecting In its health care practice, the firm provides nurses and other health care specialists—such Three-year growth continually for new ones. rate: 104% as physical, occupational or speech therapists—who are often in short supply. Being a certified woman- and 2011 revenue: One key to the firm’s success has been its approach to finding technically skilled minority-owned business has $150 million candidates who are usually in great demand.To uncover them, Mitchell Martin employs helped as well. “It’s made our Profitable? Yes three recruiters for every salesperson. marketing easier in terms of “We have a tremendous database, and we leverage technology—like social networks—to getting our foot in the door of make us more efficient at finding clients,” said Mr. Holtzman.Thirty percent of the firm’s business comes Fortune 500 companies,” Ms. through referrals, and many of its clients have been with Mitchell Martin for more than 20 years. Poddar said. —eilene zimmerman —daniel massey 24 | Crain’s New York Business | June 25, 2012 SETTLING INTO A COMFORTABLE SEAT. NOT SETTLING. Offering BusinessElite® service on select coast-to-coast routes refl ects our belief that if you’re going to go the distance, so should we. That’s why you can unwind with amenities usually reserved for international travel on seven daily fl ights from JFK to LAX and fi ve to SFO. It’s a range of perks including in-fl ight Wi-Fi, menus curated by renowned chef Michael Chiarello, and one of the most luxurious seats available at 35,000 feet. After all, when you’re fl ying cross-country, you should fi nd comfort, not compromise. DELTA.COM Wi-Fi service available for purchase on JFK-LAX and JFK-SFO fl ights. SOMNIA INC. INFINITY CONSULTING VICOM COMPUTER What it does: Helps hospitals, SOLUTIONS SERVICES INC. surgery centers and office-based What it does: Sells IBM surgical practices optimize What it does: Recruits and places service, quality of care and value professionals for positions in IT, computer systems and storage to accounting and finance, and Fortune 1000 companies HOW IT GREW: Founded in 1996 to provide other fields HOW IT GREW: When Robert anesthesia services to medical Verola founded Vicom facilities offering surgery HOW IT GREW: At a recent con- Computer Services in 1982, outside traditional hospital ference, former U.S. Secretary margins were larger and sales settings, Somnia soon of Labor Robert Reich pre- were easier. He’s had to adapt 50 expanded to include full dicted that 35% of the baby- to an industry in which the management services for such boomer-dominated U.S. price of equipment is going down. ‘We’ll still be practices as well. workforce would retire within In recent years, Vicom’s growth has Though it doesn’t advertise, Somnia has the next three to five years—music to the ears resulted primarily from the explosion in the there three, expanded rapidly thanks to standardizing of Infinity Consulting Solutions CEO Dou- volume of data that are produced. Customers processes in order to ensure consistency across glas Klares. want data centers that they can expand or six or nine state lines, facility types and patients’ needs. Responding to growing demand for hard- contract as their business needs change. The company also uses to-find IT talent, the firm “We’re on top of being able Headquarters: Headquarters: Headquarters: months later proprietary tools for New Rochelle, N.Y. has already expanded into Manhattan to help design and build Farmingdale, N.Y. recruitment and Chicago and Minneapolis those kind of systems,” said Three-year growth Three-year growth Three-year growth to ensure professional development. rate: 82% and is considering a move rate: 81% Mr. Verola. rate: Undisclosed CEO Marc E. Koch 2011 revenue: into a city in Texas. 2011 revenue: Vicom has built a 2011 revenue: [that our and co-founder Rob $74.2 million “Our clients often say to $31.9 million thriving consulting Undisclosed Goldstein, both Profitable? Yes us, ‘You guys have been so Profitable? Yes business helping clients to Profitable? Yes clients] get anesthesiologists, make valuable helping us staff virtualize at least part of visits to the facilities they serve. “We’ll still the technical areas; what else do you do?’ ” their data-storage systems. the support be there three, six or nine months later to said Mr. Klares, who founded the firm in “Vicom was a traditional reseller, but it’s ensure they get the support they need,” said 2001. “That’s mainly how we’ve been able to moving to be much more than that,” said Susan they need’ Dr. Koch. grow.” Kontos, channels manager for IBM.“They’re Tom Dean, chief administrative officer at Mr. Klares continues to expand his becoming a total provider, offering consulting client San Juan Regional Medical Center in workforce by reaching out to baby boomers services and pre- and post-sale efforts.” Farmington, N.M., said that Somnia has who are delaying retirement. “Consistent, Part of Vicom’s growth has come from helped the public charity work toward successful growth means they’ve been able to offering its technical expertise. “It’s usually building a strong anesthesia program. attract top-shelf candidates in several showing businesses how they can build a “Somnia shared our values, and it never felt markets,” said Rick Bressler, senior account more flexible, scalable and cost-effective like a business transaction.” executive at TemPositions, a competitor. system,” Mr. Verola said. —bethany lyttle —bill glovin —daniel massey Special Events at Intrepid New, modern exhibits with a clean and fresh look Customized and affordable event and meeting packages Scenic settings to host small receptions and large gatherings Spectacular views of the Manhattan skyline and Hudson River MAKE YOUR NEXT EVENT INTREPID. For more information call 646.381.5301 or visit www.intrepidmuseum.org 26 | Crain’s New York Business | June 25, 2012 GROW. WISELY. Everyone wants to grow. But grow how? In which markets? At what cost? To grow wisely, you need an advisor who really knows your business...and knows you. Who can deliver tailored solutions that create opportunities, maximize effi ciency and build business. EisnerAmper is that advisor. We roll up our sleeves to get to the bottom of your toughest Charles Weinstein challenges so you get the advice and strategies you need to Chief Executive Offi cer 212.949.8700 create sustainable growth. [email protected] Howard Cohen Chairman Let’s get down to business.TM 732.287.1000 [email protected] www.eisneramper.com EisnerAmper LLP Accountants & Advisors Independent Member of PKF International NEW YORK | NEW JERSEY | PENNSYLVANIA | CALIFORNIA | CAYMAN ISLANDS AMBROSE EMPLOYER GROUP What it does: Human-resources provider HOW IT GREW: Wall Street’s loss in the aftermath of the Great Recession has been Ambrose Employer Group’s gain.The lower Manhattan company offers payroll, benefit and other human-resources services that have been in high demand among those who have left major investment firms and started their own hedge funds and venture capital groups. “That little guy spinning out of JPMorgan or a Fortune 500 company needs to be able to get out there and grow his business,” said CFO Eric Foodim. Headquarters: “He shouldn’t have to worry about HR 50 Manhattan administration.” THE Three-year growth Neither should those in charge of the growing rate: 67% number of tech and media startups flocking to EXECU|SEARCH 2011 revenue: Ambrose in recent years.The firm boasts 800 clients $245 million in the financial, tech and business services sectors, GROUP INC. Profitable? Yes sprinkled across all 50 states. Its retention rate last year was 95%, while the average in the industry What it does: Offers hovered closer to 88%, according to analysts. recruitment, retained “They hire smart people who totally get how to communicate with a company,” said Adam Barone, managing director of Sonic Union, an search and audio postproduction company that has hired Ambrose. “I no longer pull temporary my hair out over an employee’s medical deduction.” hiring —shane dixon kavanaugh services HOW IT GREW: As the head of recruiting firm the Execu|Search Group, Edward Fleischman understands the importance of strategic hiring. Last year, he added 27 people to work in a division that provides temporary workers and another CLEANING UP: 20 to serve its health care clients. Focusing on hotel clients helped Sang Cho “Health care is somewhat build a faster-growing recession-proof,” explained Mr. company. Fleischman. Headquarters: buck ennis He added Manhattan that when the Three-year growth PRESTIGE CORP. economy is rate: 73% uncertain, 2011 revenue: What it does: Provides laundry services companies $49.5 million hire Profitable? Yes HOW IT GREW: Six years ago, when Sang Cho joined temporary Prestige Corp., his father’s dry-cleaning business, he workers before permanent ones, immediately tapped into a new revenue stream: hotels. Growth making that a lucrative niche. exploded.Today, Prestige boasts 116 hotel clients, including the Grand But even when the firm Hyatt New York, the Sheraton New York and the Trump International struggled in the recession, Hotel & Tower New York. In 2008, Prestige acquired Princeton Execu|Search didn’t lay off Laundry, one of its largest competitors. It’s currently anyone. “Our strongest asset is Headquarters: Jersey City, N.J. in the process of opening a 117,000-square-foot plant our people,” said Mr. to fuel additional expansion. Fleischman, whose company Three-year growth rate: 77% “For a long time, the laundry business wasn’t really was among Crain’s Best Places to held in high regard, and we wanted to change that,” Work last year. Clients say the 2011 revenue: said the 30-year-old Mr. Cho. “We try to go out there firm’s recruiters take time to INNOVATOR: $29.6 million Metrokane’s Riki Kane’s Profitable? No with a lot of energy.” Many of his account managers understand what a job requires trademarked wine are under 30, he noted. and send only highly qualified openers led to major In addition to keeping up its green profile by recycling water, heat people to fill it. retail distribution. and hangers, Prestige tries to appeal to customers by offering customized Now more companies can buck ennis service, keeping track of events like New York Fashion Week and the benefit from Execu|Search’s Thanksgiving Day Parade to know when clients will be especially busy. approach. Last year, it opened an METROKANE INC. When the Yotel New York opened two years ago, for example, Prestige office in Melville, L.I, its fifth in increased its pickups and deliveries to make sure the hotel had enough the New York area. It also What it does: Makes barware products clean linens. opened one just outside Boston, “Their flexibility has been important to us,” said Geoffrey Miller, serving similar niches. HOW IT GREW: Metrokane was founded in 1983, but it managing director at Yotel. —adrianne pasquarelli —theresa agovino wasn’t until 17 years later, when it introduced the Rabbit line of wine openers, that it hit the Headquarters: jackpot. Manhattan Founder Riki Kane used her Three-year growth STERLING INFOSYSTEMS INC. advertising and journalism rate: 59% background—she is the creator of the newspaper 2011 revenue: What it does: Performs employee background checks word game “Wordy Gurdy”—to market the $27.5 million trademarked product, which today is sold by major Profitable? Yes HOW IT GREW: Easy access to motor-vehicle records is a bonus for companies conducting retailers. employee background checks, but only a few such firms have it. Sterling Infosystems wasn’t one “Advertising is at the heart of our business,” said Ms. Kane.The of them, so it bought a company that was. Earlier this year, it closed on a deal to buy Acxiom Information company spends more than $2 million, or double its budget from three Security Services, which also has a fingerprinting technology that interests Sterling CEO William Greenblatt. years ago, on television and print media, including spots on MSNBC Acxiom was one of three companies Sterling agreed to acquire last year to expand its customer base and bring and Fox News, and full-page ads in The New York Times and Wine new technology into the fold. Such strategic purchases have kept the firm on a steady growth Spectator. Metrokane even sponsors programs on PBS. Headquarters: rate for the past 35 years. Over the same period, it also increased the number of its products by Manhattan “We buy companies because we want to make sure we have the new products and services 25%, to 50, and struck deals with such discount sites as Gilt, Rue La La Three-year growth for our clients,” said Mr. Greenblatt. and Groupon. rate: 75% Clients say they stick with Sterling because it is quick to act if there is ever a problem. This year, Ms. Kane expects sales to increase by 35%, as the company 2011 revenue: What’s more, Sterling regularly sponsors seminars for its customers, keeping them abreast of adds more products. $127 million legal developments in the field of employee screening and background checks. As a result of Metrokane has been buoyed by consumers’ growing interest in wine. Profitable? efforts like these, Sterling now has 16,000 clients across the U.S., Europe and Canada, “The consumption of wine has been steadily increasing,” noted Ms. Undisclosed ranging from small shops to Fortune 500 multinationals. —theresa agovino Kane, “and we caught that wave.” —lisa fickenscher 28 | Crain’s New York Business | June 25, 2012 1040 Avenue of the Americas, 16th Floor New York, NY 10018 www.eastwestbank.com ROCHEM INTERNATIONAL INC. DIRECT AGENTS What it does: Distributes ingredients for the pharmaceutical, INC. food and nutritional dietary supplement industries What it does: HOW IT GREW: A 54% hike in revenue is somewhat easier to achieve when a company’s products are tailored to Digital marketing growing markets. Luckily for Rochem International, health-crazed Americans love supplements. At the same time, aging Americans fuel demand for medications. HOW IT GREW: Headquarters: Ronkonkoma, L.I. Trustworthy suppliers have helped Rochem keep quality high—and customers loyal. “We Digital have a very strong supply chain in China, and a very strong sales team,” said company founder marketing hit a Three-year growth rate: 54% Robyn Frisch. rough patch in Rochem has about 10 employees in China. A team dedicated to technical and regulatory 2009. But while 2011 revenue: $36.2 million compliance rigorously inspects Chinese factories to ensure that they meet all U.S. and many companies European quality standards. slashed staff and scaled back, 50 Profitable? Yes “Robyn’s done a really good job of assembling a top team with incredible follow-up,” said Jeff Direct Agents doubled-down. It Hancock, COO of Bimeda Inc., a Rochem customer. brought on new designers and Before emigrating from China to the U.S. in 1990, Ms. Frisch worked at the largest Chinese state-run developers to complement its company for trading chemical and pharmaceutical ingredients. She launched Rochem to capitalize on those ties core team of direct-response to her homeland, turning the company into a bridge between Chinese factories and an international customer pros and media buyers. base.The strategy is working: By April, Rochem already hit 50% of 2011’s total revenue. —barbara benson It was a smart strategic move. “As our clients’ budgets started coming back from the brink, we were more embedded in their overall marketing,” said Dinesh Boaz, who co-founded the Headquarters: downtown Manhattan firm with his Three-year growth brother Josh rate: 54% in 2003. 2011 revenue: With a $34.7 million soup-to-nuts, Profitable? Yes full-service shop, Direct Agents eventually saw business pick up. Revenue for Direct Agents soared 263% to $34.7 million in 2011, from roughly $13.3 SAVE ENERGY, SAVE CASH, million in 2009, while it racked up a steady stream of heavy- hitting clients. The firm now drums up WITH GREEN INCENTIVES downloads of digital books and mobile apps for Disney, manages the search marketing campaigns FOR MULTI-FAMILY BUILDINGS for Scholastic and helps generate mortgage leads for LendingTree. As technology evolves, so does the company. In May, EARN UP TO $20,000 TO GO GREEN! Direct Agents unveiled a new mobile marketing initiative to Con Edison is offering incentives to owners In addition to energy management systems and capitalize on consumers’ ever- increasing shift to smartphones and managers of multi-family buildings other heating controls, incentives are available and tablets. with 5 to 75 units, to help cover the cost for the following energy-efficiency improvements “We keep changing and of upgrading to energy management systems. in common areas: trying out different things,” said Josh Boaz. The systems are an effective way to retrofit an • Upgrades to high-efficiency heating systems —shane dixon kavanaugh existing building to be more energy efficient. • Roof and heating pipe insulation They pay for themselves over time by offering better control over a building’s temperature and • Upgrades to high-efficiency fluorescent As technology reducing energy costs. And Con Edison offers lighting, occupancy sensors, and evolves, so incentives that will help cover the installation, light-emitting diode (LED) exit signs making it an even smarter investment. • Premium efficiency motors for pumps and fans does the Building owners can receive $6,000 to • Upgrades to high-efficiency central air company. $20,000 in reimbursements for certain conditioning ‘We keep upgrades, which typically cost between Incentives are also available for residents of changing and $15,000 and $25,000 to install. individual apartments. trying out different LET THE GREEN TEAM show you how things’ your building can save energy and money. Visit conEd.com/greenteam or call 877-634-9443. Scan for more information. 30 | Crain’s New York Business | June 25, 2012 We see where fi nancial salaries are going before they get there. Our Salary Center tools offer in-depth compensation data for more than 300 fi nancial positions. To review salary trends, calculate local salary ranges and download a FREE 2012 Salary Guide, visit roberthalf.com/salarycenter. 1.800.803.8367 Serving you with over 25 offi ces in the Tri-State Area © 2012 Robert Half. An Equal Opportunity Employer. 1111-9011 LEADDOG MARKETING GROUP TTI OF USA What it does: Produces marketing and What it does: Provides full-service staffing, consulting branding campaigns and custom information technology services HOW IT GREW: Since its founding in 1999, LeadDog HOW IT GREW: TTI of USA has been providing staffing and Marketing has expanded from its base in New York to IT consulting services to Fortune 500 companies for 16 some half-dozen other cities, including Los Angeles and years, but it keeps reinventing itself. Chicago, and added new divisions to its core businesses. “We are on top of trends and come up with new The expansion has been driven partly by longtime products to help clients reduce staffing costs and risks,” employees wanting to try new things, which the company said founder Lisa Kennedy. has encouraged, said CEO Dan Mannix.The result has been minimal These past two years,TTI—an acronym for Technology Talent turnover—and more growth. “We work really well as a team, and that Innovation—introduced offerings such as payroll services and a vendor resonates with our clients,” he said. 50 management system that is used by companies for temporary staffing or Headquarters: A company-owned café,Ted & Honey, in Cobble short-term projects.To launch the programs, the firm recruited two Hill, Brooklyn, is an example of LeadDog benefiting experts in the field from IBM and Citigroup. Manhattan Headquarters: Three-year growth from experimentation—in this case, by Mr. Mannix’s Manhattan “We stay in line with corporate America and wife and brother-in-law. Running the profitable 5 cultivate solutions for them,” said Ms. Kennedy. rate: 54% COMPANIES Three-year growth 2011 revenue: 4-year-old eatery has provided expertise in creating reported annual rate: 53% While TTI is constantly adapting, its own $28.5 million what the CEO calls “unique consumer experiences” for 2011 revenue: employees tend to remain constant. Most workers have clients that include Odwalla and Stoneyfield Farm. revenues above been with the firm for about nine years and have an Profitable: Yes $200 million $26.8 million “Since the café [opened], the food and beverage part of Profitable? Yes average of more than 15 years of experience in IT.It the agency has grown by leaps and bounds,” Mr. Mannix said. in 2011 also helps that they “work around the clock and get Clients appreciate the firm’s low turnover. “They know our brand, and things done,” said Ms. Kennedy. they know our expectations,” said Stefanie Manning, an associate With demand on the upswing,TTI has plans to open two offices in publisher at O, the Oprah Magazine, which uses LeadDog to produce its New Jersey and North Carolina this year. signature event, O You! —matthew flamm —amanda fung GRASSI & CO. IMPERIAL BAG What it does: & PAPER CO. Accounting and consulting What it does: Distributes paper HOW IT GREW: Lou Grassi was a tender 24 years old when he left products, packaging, his job at KPMG to launch his food-service items, own accounting cleaning supplies and firm in 1980. janitorial equipment Success didn’t exactly come HOW IT GREW: overnight. “By Since Robert the time I hit Tillis bought 30, I was 80-year-old thinking I’d done something Imperial Bag & really stupid,” he recalled. Paper in 2007, it But he stuck with it, and has become a one-stop shop for today his eponymous firm plastic products and janitorial employs nearly 200 people who supplies. work with everything from The company boasts 90 Headquarters: architecture trucks delivering products to Manhattan firms to more than 6,000 clients.That’s Three-year growth international more than double the number of rate: 49% fashion trucks it had when Mr.Tillis 2011 revenue: houses to first took over, and more than $29.7 million charities. two times the number of Profitable? Yes The customers. acquisition The firm makes 1,500 last year of New York-based deliveries daily. Major brands GLOBAL PLAYERS: accounting firm Pustorino such as Modell’s Sporting TransPerfect’s Phil Puglisi & Co. expanded Grassi Goods, buck ennis Headquarters: Shawe and Elizabeth & Co. into financial services, a Fairway Bayonne, N.J. Elting ease international good place to be in light of a Market, business for their clients. Three-year growth new industry regulation that Zabar’s and rate: 45% TRANSPERFECT INC. requires financial firms to keep Party City rely 2011 revenue: lots of auditors around. Revenue on the family- $208.1 million What it does: Conducts translation and other business services for for the firm this year is expected run business Profitable? Yes companies around the globe to reach $40 million. for their supply Mr. Grassi’s forensic work needs.The HOW IT GREW: Elizabeth Elting and Phil Shawe founded TransPerfect out of their New York University Stern has generated considerable firm guarantees next-day and School of Business dorm rooms in 1992. Now the company—which provides translation and other business acclaim. In 2000, he found that a door-to-door delivery in services to thousands of clients across the globe, including big names like Merck and Coca-Cola—is the largest priest had dipped into collection Manhattan and other parts of privately held language and business services provider in the world. baskets at a Queens church and the New York metro area. Headquarters: Ms. Elting and Mr. Shawe (named to Crain’s 40 Under 40 list in 2008) win their clients by had given $300,000 to an ex- “Our customers forced us to Manhattan offering new technologies to make international business easier and by having a strong local convict. expand,” said Jason Tillis, Three-year growth presence in nearly every market. Mr. Grassi said the source of president and Robert’s son. rate: 51% The Manhattan-based company has offices in 76 cities worldwide, and is growing at a fast his firm’s success has been its When one New York City 2011 revenue: clip. Ms. Elting says it achieves growth by opening offices on its own, through acquisitions ability to offer all the auditing, customer recently began $300.6 million and by developing new products. strategic advisory and servicing Washington, D.C., Profitable? Yes Seven months ago,TransPerfect opened its first location in Brazil, and now has plans for a technology consulting services Imperial Bag & Paper followed. second.The company recently opened offices in Madrid and Rome, and is expanding in that the Big Four firms provide, Some of the firm’s growth is Japan.This spring, it bought a litigation services support company called CRG, based in Washington, D.C. And with a more personal touch— also due to four acquisitions. last year it launched TransPerfect Remote Interpreting, a video interpreting service, in Arizona. not to mention a lower fee. Last year, it expanded its To handle such rapid expansion, TransPerfect has added 650 employees in the past year. “Finding, develop- “We understand the needs janitorial supplies business by ing and retaining the best people is our biggest challenge,” Ms. Elting said. of entrepreneurial companies,” snapping up Burke Supply, a Such challenges haven’t held TransPerfect back. The company is profitable, and revenue has been growing said Mr. Grassi, “because we’re private company with $80 steadily each year, even during the recession. Last year, it reached $300,596,575, a 51% jump from 2008. entrepreneurs ourselves.” million in revenue. —miriam kreinin souccar —aaron elstein —amanda fung 32 | Crain’s New York Business | June 25, 2012 Corporate Gifting Simplified. Whether you need one or one thousand, Rymax has the gifts that resonate with customers and employees at prices you won’t find at retail. Contact us today and mention this ad for exclusive pricing. From corporate gifting to comprehensive incentive solutions that drive customer loyalty and employee engagement, Rymax has the programs and products that make a statement. NET@WORK What it does: Provides IT consulting, services and software HOW IT GREW: Neither Alex nor Edward Solomon is a computer engineer. Nonetheless, in 1996, the brothers abandoned their catering business to start IT consulting firm 50 Net@Work. Ever since, they’ve increased ‘What we’re revenue every year but one. “Our objective was seeing now is to get into the tech business as businesspeople,” said Co- like a nuclear- President Alex Solomon, “and fission implement customer service into an industry that was not DIVERSIFIER: Mimeo known for it.” CEO Adam Slutsky has process. buck ennis Through Y2K, the dot-com kept the printing firm’s crash and the Great Recession, presses busy by adding They’ve new types of services. the company has grown rapidly. MIMEO created a Its model is simple: It earns the trust of small Headquarters: What it does: Uploads, prints and ships documents overnight critical mass and midsize Manhattan businesses Three-year growth HOW IT GREW: Mimeo was ahead of its time in 1998 when it launched a website to upload, print and ship that will fuel and then sells rate: 41% documents.The company survived by relying on good old-fashioned salesmanship, selling its services business them greater 2011 revenue: by business, rather than relying on customers to intuitively go online to print materials for levels of Headquarters: their growth’ $25.9 million Manhattan meetings, conferences and other document-heavy events. service. Profitable? Yes Now that business customers don’t think twice about buying services online, the company That has Three-year growth rate: 33% has stayed a step ahead of the competition by expanding into new geographies—last year meant opening an office in England from which to print and ship documents—and new businesses. expanding its offerings, from 2011 revenue: $82.2 million Mimeo now prints photos, for instance. It reaps efficiencies by using many of the same installing IT infrastructure to Profitable? Yes* machines in its document printing business, often operating at peak capacity at times of the providing business management * Based on EBITDA. year when document printing lulls.There’s a good chance that the Snapfish or Kodak photo software to help companies save book you created last Christmas was printed and shipped by Mimeo. on costly real estate by digitizing “Diversifying our business keeps our presses busy all the time and has resulted in our rapid documents. expansion,” said Jeffrey Grill, Mimeo’s vice president of marketing. The company has been able It’s also kept costs down, said Frank Romano, a printing expert and professor emeritus at the Rochester to quickly move into a Institute of Technology.“There will always be a need for print, and those who need it will gravitate to the most subscription-based cloud efficient and user-friendly services,” he said. —jeremy smerd computing model by buying out competitors and acquiring their most talented employees and coveted customers. “What we’re seeing now is like a nuclear-fission process,” said Rondol Eagle, president of the Information Technology Alliance, a trade association. “They’ve created a critical mass that will fuel their growth even bigger and faster.” —jeremy smerd FOCUS FINANCIAL PARTNERS What it does: Investment advisory firm HOW IT GREW: Every bit of dreadful news that seeps out of Wall Street is sweet music to Focus Financial Partners. The investment advisory firm has seen its client assets under management soar to $50 billion since it started five years ago, thanks to more individual investors yanking their money out of the nation’s too-big-to-fail banks. No Other Accounting Firm Offers More “People are voting with their feet,” said Chief Executive Rudy Adolf. Focus is what’s known in the financial services Intellectual Capital Under One Roof. Headquarters: business as a registered investment adviser.That Manhattan means its employees are required to act as fiduciaries Anchin, Block & Anchin LLP Three-year growth for their clients. It has no incentive to peddle anyone’s particular investment idea, which means it’s worlds Accountants and Advisors rate: 36% 2011 revenue: apart from the traditional role of Wall Street $179.6 million stockbrokers. Frank A. Schettino, CPA Profitable? Yes This corner of the investment world has seen rapid Managing Partner growth since the 2008 crisis, with assets under [email protected] management rising 18% to $356 billion in 2010, according to the latest data from research firm Cerulli Associates. Firms in the sector have moved to position themselves as client-friendly companies with a high 1375 Broadway, New York, NY 10018 level of service, which “resonates in an industry fraught with conflicts of interest,” Cerulli analyst Rob Testa said. Follow us @anchincpa Mr. Adolf believes his firm is the largest in its field, with 700 employees, including 100 partners. “We’re the financial version of the family doctor,” he said. —aaron elstein 34 | Crain’s New York Business | June 25, 2012 INSYS GROUP FRIEDMAN What it does: What it does: Tax, accounting and business consultancy Professional and tech HOW IT GREW: The accounting field is undergoing a transformation. “The middle is getting services consultant and smaller,” said Bruce Madnick, managing partner of Friedman. Intense supplier competition has spurred mergers, leaving only the big fish and the minnows. Headquarters: Manhattan Some players are reducing prices as customers face pressure to look for HOW IT GREW: By all accounts, cheaper accounting services. “The big four firms re-entered the middle Three-year growth rate: 28% Linda Magnusson-Rosario is a market—but in spite of all that, we have been successful,” Mr. Madnick said. 2011 revenue: dynamo, juggling business The key to Friedman’s growth has been marketing to law firms, banks and financial $89 million ownership with institutions—and increasing its presence within these niches.The company also has cookbook expanded internationally, adding 15 people in China to its roster, through a contract Profitable? Yes writing and 50 arrangement that meets requirements that it hire local talent in order to do business there. performances as “There’s a constant need to grow to become competitive and attract clients,” Mr. Madnick said. Friedman has a figure skater. been around since 1924, and some of its customers have been with it for ages.The reason for that loyalty, said The pace of Chris Bonk, CFO at Muss Development, is that Friedman can do it all. “They do everything from small growth at Insys matters to handling mergers,” said Mr. Bonk. “The incredible thing about the company is that they are always Group, the company she there for you. No matter how complicated the task is, it always gets done.” founded in 2000, has matched Mr. Madnick predicts a 5% to 7% growth rate for this year. —gale scott her energy level. Long interested in management and technology, she started the company after leaving a career teaching art at a Bay Ridge, Brooklyn, public school. “I got laid off because of budget cuts and decided to hang Headquarters: it up,” said Rochelle Park, N.J. Ms. Three-year growth Magnusson- rate: 29% Rosario. 2011 revenue: Interested $24.9 million in technical Profitable? Yes services, she started what later became Insys, which now serves several Fortune 500 clients and was named one of Crain’s top 25 woman-owned firms in the New York area by revenue in 2011.To overcome a downturn in the economy, she said, Insys Group successfully went after government accounts—state, local and federal. “It wasn’t our bailiwick Savvy investors are going places – at the time, but we did it,” she said. She also created programs namely Indonesia, Vietnam and Turkey. to help veterans and out-of-work individuals learn advanced computer skills. You don’t have to be on the trading floor to know that the emerging The company is still growing, markets are changing the world economy. HSBC has global expertise and mostly by word of mouth, she local solutions, which allow you to access opportunities in the developed, said. “I don’t advertise. I’ve found emerging and soon-to-be emerging markets.1 that our clients are happy with us, and when they grow Does your portfolio cover these growing markets? vertically, they take us with 2 them.” One of those is United Fund an investment account as an HSBC Premier client today. Parcel Service, where Philip Call 866.959.8657 or visit hsbcpremierusa.com/wealth. Giordano, applications director, said, “I’ve known Linda for 10 years. She and her company are very creative at managing data and providing us with technical resources.” —gale scott HSBC Securities (USA) Inc. 9 Investments and Annuity products are provided by Registered Representatives and Insurance Agents of HSBC Securities (USA) Inc., member NYSE/ COMPANIES FINRA/SIPC, a registered Futures Commission Merchant, a wholly-owned subsidiary of HSBC Markets (USA) Inc. and an indirectly wholly-owned subsidiary are involved in of HSBC Holdings plc. In California, HSBC Securities (USA) Inc., conducts insurance business as HSBC Securities Insurance Services. License #: 0E67746. information Investments and Annuity products: technology or IT ARE NOT A BANK DEPOSIT OR ARE NOT INSURED ARE NOT GUARANTEED staffing OBLIGATION OF THE BANK OR ARE NOT FDIC INSURED BY ANY FEDERAL BY THE BANK OR ANY MAY LOSE VALUE ANY OF ITS AFFILIATES GOVERNMENT AGENCY OF ITS AFFILIATES All decisions regarding the tax implications of your investment(s) should be made in connection with your independent tax advisor. 1International investing involves a greater degree of risk and increased volatility that is heightened when investing in emerging or frontiers markets. Foreign 1 securities can be subject to greater risks than U.S. investments, including currency fluctuations, less liquid trading markets, greater price volatility, political COMPANY and economic instability, less publicly available information, and changes in tax or currency laws or monetary policy. is in the energy 2To qualify for an HSBC Premier relationship, you need to open a Premier checking account and maintain $100,000 in combined U.S. personal deposits and/or sector investment balances. Business owners may use their commercial balances to qualify for a personal Premier relationship. A monthly maintenance fee of $50.00 will be incurred if minimum balance requirements are not maintained. You have up to 90 days after account opening to meet the full $100,000 balance requirement. United States persons (including U.S. citizens and residents) are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts — including, for example, Form TD F 90-22.1 (Report of Foreign Bank and Financial Accounts (“FBAR”)). U.S. persons should consult a tax advisor for more information. Deposit products in the U.S. are offered by HSBC Bank USA, N.A. Member FDIC. ©2012 HSBC Securities (USA) Inc. June 25, 2012 | Crain’s New York Business | 35 TRAVELCLICK What it does: Offers technology to help hotels boost revenue HOW IT GREW: Over the past two years,TravelClick has hired a big-name chief executive, acquired two technology companies, moved its headquarters from Chicago to New York City and increased its sales force by 50%. “Our growth is continuing to accelerate this year as we add even more Headquarters: sales staff and new products,” said Chief Executive Larry Kutscher, the Manhattan former head of domain-name company Register.com. Three-year growth An important reason for TravelClick’s rise is that it added large hotel chains such as rate: 25% Hilton and Marriott to its customer base, which historically had been independent or 2011 revenue: smaller hotel companies with 40 properties or fewer. $222.1 million Founded in 1999,TravelClick has become the leading provider of hotel revenue Profitable? Yes* management services, with 15,000 customers and a presence in 140 countries. It provides *Based on EBITDA. competitive information about the marketplace as well as tools that forecast room occupancy and set room rates. Last year, it even bought an online travel agency to help it better understand the market. “No other company offers the same breadth of products as TravelClick,” said Joseph Bojanowski, president of PM Hospitality Strategies, which consolidated all its business intelligence needs with TravelClick. —lisa fickenscher LAURA GELLER MAKEUP INC. What it does: Cosmetics brand and retailer HOW IT GREW: Laura Geller, a former freelance makeup artist who founded her own brand of makeup 24 years ago, is a master at luring new customers. She regularly appears on QVC to TO THE RESCUE: Kevin hawk her products, which range in price from $20 to $60. Hart found a niche in Last year, her company also started selling at beauty giant Ulta, a Bolingbrook, Ill.-based keeping customers’ retailer. Shoppers can now find Laura Geller products in more than 450 iPads, Macs and other Headquarters: Ulta locations.The brand also sells at Macy’s, on several e-commerce sites tech gear running well. Manhattan buck ennis and at Ms. Geller’s Upper East Side studio store, which has been in operation since 1993. Three-year growth More company shops are on the way, with sites planned for California and London over the rate: 24% next five years. 2011 revenue: “We find that people who become loyal to our brand and find the benefit of looking $31.5 million TEKSERVE good no matter what’s happening during this economy don’t want to stray from the staples Profitable? Yes they purchase from us,” said Ms. Geller, one of Crain’s 2012 Top Entrepreneurs. What it does: Part of Ms. Geller’s success lies in her personal marketing campaign. “She’s credible in the industry as a Independent Apple makeup artist, a girl’s girl,” said Jeanine Recckio, who runs beauty trend-forecasting firm Mirror Mirror Imagination Group. “Her audience really trusts her.” hardware and solutions —adrianne pasquarelli provider HOW IT GREW: Tekserve is a mecca for all things Apple. Whether a New Yorker wants 50 the latest iPod, or a business needs services and repairs, Tekserve is the place to go. Chief ‘Laura’s Executive Kevin Hart says the credible in the company’s growth mantra is to provide an integrated solution— industry as a hardware, software, services and support—to consumers and makeup businesses of every size. Growth Headquarters: artist, a girl’s comes easily Manhattan when you Three-year growth girl. Her specialize in rate: 16% sizzling-hot 2011 revenue: audience Apple $91.4M products. But Profitable? Yes really trusts Tekserve is seeing double-digit gains not her’ from iPads and other must- have electronics, but from providing complete tech solutions to corporations making the switch from PCs to Macs. Apple stores convert about 40% of former PC users to Macs, said Mr. Hart, while “we actually convert 75%.” Tekserve doesn’t rely solely on Apple for its livelihood. Last year, about half its revenue was from Apple-only products; the rest was from third-party products and services.The secret to growth, said Mr. Hart, is “the Apple product, and our ability to wrap the services and support around the product.”Tekserve is now on target for $100 million in revenue in 2012. —barbara benson 36 | Crain’s New York Business | June 25, 2012 AXISPOINT INC. PARADYSZ INC. What it does: What it does: Helps companies grow, develop their Provides audiences and improve marketing performance technology HOW IT GREW: A direct-mail company that launched in 1990 doesn’t sound as though it would services stand a chance in the digital age, but Paradysz Inc. has been forced to evolve. In 2002, the firm, which focuses on areas such as social-media and email marketing, HOW IT GREW: Headquarters: Axispoint’s goal added a digital division, PM Digital. Three years ago, it opened a strategic Manhattan over the next few years is to push practice unit that does consulting and analyzes client companies to assess Three-year growth its $45 million business over the their needs. rate: 9% $100 million mark—and it’s These channels have helped the firm grow its New York metropolitan presence to 110 2011 revenue: moving toward that goal quickly. people. In addition to its financial district headquarters, Paradysz has seven offices, $33.8 million The technology services provider, 50 including locations in North Brunswick, N.J., Minneapolis and Columbia, S.C. Profitable? Yes founded in 1994, creates custom Some of its biggest clients include AARP,L.L. Bean and St. Jude Children’s Research enterprise and Web applications Hospital—which is still big on direct mail. for its 200 “Mail is not going away, it’s changing,” said co-CEO Christopher Paradysz, a Top Entrepreneur in Headquarters: Crain’s Manhattan clients. It also 2012. Direct mail is still among the best ways to reach the 55-plus demographic, he noted. “Digital integration Three-year growth builds and of the channel across all kinds of businesses is very much a part of our growth.” rate: 15% manages core —emily laermer 2011 revenue: infrastructure $45 million and systems Profitable? Yes* such as Wi-Fi *Based on EBITDA. and business video. The company has attracted clients by offering comprehensive KNOWLEDGE IS POWER. PASS IT ON. services under one roof. Chief Executive Dan DiSano said it has competitors in each of its business lines, but none that Con Edison’s Outage Map offers all of them. All of the debt-free firm’s growth has been organic. One area of hot demand: solutions. puts knowledge in your hands. Clients are asking Axispoint to build Internet platforms that can help drive sales—and growth in On your smartphone or online, mobility services to expand cellular and Wi-Fi coverage. “We go in and try to the Outage Map shows you when understand the business challenge of the organization your power will be restored. and then come up with a technology solution to meet your needs,” Mr. DiSano said. At conEd.com —miriam kreinin souccar COMPANY INDEX Company Page Admarketplace.com ...... 19 Ambrose Employer Group ...... 28 Artech Information Systems ...... 24 Atrium ...... 24 Axispoint Inc...... 37 C2C Outdoor ...... 20 Complex Media ...... 22 Direct Agents Inc...... 30 Distinctive Workforce Solutions ...... 20 Droga5 ...... 19 Execu | Search Group Inc...... 28 Focus Financial Partners ...... 34 Forrest Solutions Group ...... 24 Friedman ...... 35 Grassi & Co...... 32 Green Key Resources ...... 20 Happy Family ...... 18 Imperial Bag & Paper Co...... 32 Infinity Consulting Solutions ...... 26 Insys Group ...... 35 International Inspirations ...... 18 InVNT ...... 19 Laura Geller Makeup Inc...... 36 LeadDog Marketing ...... 32 M5 Networks ...... 22 Magnolia Bakery ...... 22 Mercury Solar Systems ...... 18 Metrokane Inc...... 28 Mimeo ...... 34 Mitchell Martin ...... 24 Move Collective ...... 20 Net@Work ...... 34 Paradysz Inc...... 37 Enter your address for a status report. Prestige Corp...... 28 Return Path ...... 22 Rochem International Inc...... 30 Signature Systems Group ...... 24 Somnia Inc...... 26 Sterling Infosystems Inc...... 28 Tekserve ...... 36 Telx ...... 20 Thrillist ...... 18 TransPerfect Inc...... 32 TravelClick ...... 36 TTI of USA ...... 32 Usablenet ...... 18 LEARN MORE Vicom Computer Services Inc...... 26 Wavsys ...... 22 Arnell Group Ad: Inc. York, ©2012 Consolidated Edison Company of New facebook.com/powerofgreen Yodle ...... 19 YS Catering ...... 19 June 25, 2012 | Crain’s New York Business | 37 Ranjini Poddar, president. its media purchases,and with a few Expansion into new services and clicks can duplicate a campaign. It GROWTH TIPS Built for speed markets and improved technologies also won business with its detailed coalesced to provide Mimeo.com,an insights about ad venues. FROM THE online printing company that pro- “A billboard can be great in the Continued from Page 18 business with existing accounts. vides overnight delivery, with a 33% winter, but come July, half of it is FAST 50 Nearly half of the firms in Crain’s Cedar Knolls, N.J.-headquar- revenue gain. No. 43 on the Fast 50, blocked by trees,” said Michael STRONG REVENUE GAINS are not Fast 50 registered revenue gains of tered IT staffing firm Artech Infor- it made its online service more user- Palatnek, CEO and owner. just a matter of working hard. more than 100% from 2008 to 2011, mation Systems achieved an 82% friendly while expanding its reper- That kind of on-the-ground in- Achieving them requires staying while about 75% logged in with revenue gain and ranks No. 25 on toire to include bound photo books. telligence has not only enabled the focused on executing a singular gains of 50% or more. How’d they the Fast 50, courtesy of a multifold “When corporate business is firm to score clients such as Come- or multifaceted action plan. do it during such challenging eco- marketing strategy that included fi- slow on Christmas Day, the photo dy Central, but it has also given it Here are some of the Fast 50s’ nomic times? nessing its customer service, target- business is huge,”said Jeff Grill,vice entrée into full-service ad agencies Ⅲ tips for drumming up revenue Many of these companies stayed ing prospects in the financial servic- president of marketing. and their accounts. gains, regardless of the economy. tightly focused on growing their es arena and supplying more IT No. 14 C2C Outdoor—a Stay focused, but be flexible, businesses—even when the odds workers to existing accounts. media-buying firm that focuses on CHECK OUT ONLINE too. Steve Abrams, CEO of New didn’t appear to be in their favor. “If we had 5% of a company’s ad placement in such venues as CAN’T GET ENOUGH OF THE FAST 50? Listen York’s Magnolia Bakery chain, Their growth strategies ran the business, we assigned more of our billboards—accomplished a 157% to a discussion at CrainsNewYork.com/ believes growth comes from gamut, from seizing new or emerg- internal team on the account for revenue jump, thanks in part to its podcasts. Watch a related video at ing opportunities to expanding their more business development,” said proprietary technology that tracks CrainsNewYork.com/Fast50. staying the course in providing a quality product or service—“and not trying to be what everyone else wants you to be.” Still, he said, “it’s important to listen to feedback and make appropriate adjustments.” Keep an eye on the balance sheet. Companies need to keep close tabs on their finances to ensure that they have the wherewithal to implement their strategies for drumming up Do you have to reach out to your banker? business. “Make sure your balance Or is it the other way around? sheet is strong so you have the resources to jump on an opportunity when it presents itself,” said Douglas Klares, president of Infinity Consulting Solutions Inc. in Manhattan. Invest in employees. With employees playing a pivotal role in carrying out business objectives, Mr. Klares advises not only investing in training, but also making the company a “place where people want to come to work.” Last year, for example, Infinity treated its sales, recruiting and administrative staffs to a cruise to the Bahamas, he said. In addition, companies should avoid laying off salespeople during a downturn and use a faltering economy to hire talented employees whom other firms have cast off. “Sales drive the company,” said Mr. Klares. Employers should also motivate employees “to the nth degree” to build relationships with customers, said Mitchell Weiner, the CEO of Forrest You want a financial specialist who understands your world. A proven banking expert with a solid track record of helping Solutions Inc., a Manhattan staffing and onsite outsourcing businesses realize their financial goals. When you team with Union Bank,® you’ll experience a more personal banking firm. His company, he said, relationship centered around your needs. Our relationship managers will put their knowledge and expertise to work to increased revenue by developing help streamline your treasury management operations and maximize profitability. So now a stronger banking relationship a strategy aimed at “helping is well within your reach. someone” instead of just seeking to boost sales. With Union Bank, the world can be an easy place to do business. Call us today. Give customers what they want. Ranjini Poddar, president of Corporate & Institutional Treasury Services: Fund Finance: Commercial Finance: Artech Information Systems, a Marla Feldman Douglas St. Amant Terence Hatton Richard K. Stang 20-year-old staffing firm in Cedar Vice President Vice President Senior Vice President Senior Vice President Knolls, N.J., generated more 914-273-0351 646-452-2523 646-452-2113 646-452-2522 business from existing clients by developing a better understanding of technology firms’ staffing needs and delivering the right talent. “Focus on clients and what they need, and when they see ©2012 Union Bank, N.A. All rights reserved. you are committed to their Union Bank is a proud member of the Mitsubishi UFJ Financial Group (MUFG), success, they will give you more one of the world’s largest financial organizations. unionbank.com business,” said Ms. Poddar. —CARA S. TRAGER 38 | Crain’s New York Business | June 25, 2012 FOR THE RECORD