Minister Unveils Plaque

i Pizza the Manweb's monthly newspaper action for staff and their families. Page 4 Vol. 42 No.4 April 1990 Market research reveals your views on the company PROUD TO WORK First aid FOR MANWEB! competition THE vast majority of Manweb staff - 70 per cent - are proud to work for the company, according to a recent survey conducted by independent market researchers MORI. .. MORI staff~ poll Last October employees were given the opportunity to express their views about Man web in a confidential staff opinion survey. The objective was to find out what you REALLY think about the company - the good and the bad. special report A total of 1,660 question rated Manweb as "one of the tion ranks third. Enjoying your tomer service? But you raised cntlclsms naires were returned out of a best" or as "an above average work is obviously an important The vast majority of staff - 74 about telephone answering, out total 5,500 given out. But employer". Only 13 per cent factor. per cent - agree that the satisfac of-hours enquiries and, most although not everyone decided thought it one of the worst or The thing you most dislike tion of serving customers is one especially, about the shops. to participate, the level of below average. about working for Manweb is of the most important aspects of Although shop staff themselves Head over response and its spread across "We carry out many similar that internal communications working for Manweb. This com are positive about the help and the organisation was enough to opinion polls, and Manweb came are not always good, neither is ment came up frequently advice they give, the rest of the heels! ensure the findings were pretty out slightly higher than the co-ordination between different throughout the survey. staff are more critical - in some accurate. average company's score of 51 parts of the organisation and Strong praise was given to the cases even more so than some Stewart Lewis, a director of per cent," said Stewart with Head Office. Concern quality of workmanship and the of the customers who took part MORI, has summarised your You said the most satisfying about promotion prospects and a maintenance of emergency sup in a survey MORI carried out Page 12 views: thing about working for Manweb "them and us" feeling in the ply. You are also positive about for Manweb last year! What do you think of Manweb is good pay. A good working organisation came second and the present standard of keeping Most staff believe there could as an employer? atmosphere and colleagues third in your list of dislikes. to appointments and making be improvements in the overall More than 56 per cent of staff comes second, and job satisfac- What do you think of cus- prompt deliveries. standard of customer service, but you feel problems such as pressure of work, understaffing and a lack of resources are hampering your ability to make real improvements. Many of Minister you also believe that fewer esti mated bills should be sent out It was generally recognised that a great deal is done to help New look unveils people with genuine payment problems, but many feel that the Customer Charter should be for shop promoted more strongly, possi bly with higher target standards plaque than at present Many staff recognise the Page 5 IT'S official! Energy Minister Peter Mor important role which Manweb rison (right) unveils a slate plaque to mark plays in the community and feel MANWEB pIc, Editorial the Vesting of Manweb as a public limited that Manweb should have an Office: Room 5El, Head company. even higher profile, for exam Office, Seal and Road, After the unveiling at Head Office, Mr Morri ple by undertaking more local sponsorship. Chester, CHI 4LR. Tel: son, pictured with Manweb pIc Chairman Bryan Chester (0244) 377111, Weston, said Vesting Day - March 31 - had What do you think of Man web's internal communications? Internal 2090. Fax no: brought "sweeping changes to the electricity 0244377269. industry". Without doubt, the survey Launched showed that internal communi Advertising Manager: Two new generating companies and 12 new dis cations are in need of improve Denys King, D & P King, tribution companies - including Manweb - were ment This is of special concern Stoneleigh Hall, Cranston launched as public limited companies, he said. at this time of great change, as Road, East Grinstead, Sus The plc plaque, hand-carved from Welsh slate, Manweb moves into the private sex, RH19 3HN. Tel: has been installed in the reception area at Sealand sector. 0342 324963. Fax no: Road. Continued of Page 12 0342410060. CONTACT Page 2 A strategic move for Tony TONY Smith (pictured right) has been appointed Manweb's Golfing engineer 'tees off' his Head of Strategic Studies within the Corporate Strategy Unit. Based at Head Office, Tony, 33 . LONG-serving Dee Valley 1st Engineer Ieuan Evans is responsible for developing the has retired after 47 .years with the industry. Starting company's overall business strat with North Wales Power Co. in 1943, Ieuan (62) came egy. retirement In his new post he will be work to Manweb on its creation in 1948. ing closely with both the Corpo Based in the District Office at Rhostyllen, he progressed from Junior A keen golfer, Ieuan is retiring captain of Manweb's Head Office rate Stratcgy team and other Engineer to become Assistant Section Engineer then Section Engineer. Golfing Society and his other hobbies include DIY and gardening. He is departments. and has responsibil also a past President of the North Wales Society of Engineers. I ity for analysing the many internal He was st Engineer, Mains Section Wrexham/Corwen in 1987 and Colleagues presented Ieuan with retirement gifts of a cam age clock and external factors which will after two years as I st Engineer Production became I st Engineer, Mains. playa part in Manweb's develop and silver tray and there was also a bouquet for wife Gwyneth. mcnt. leuan and wife Gwyneth live in Wrexham and have a daughter Ieuan (5th from left) is pictured with wife Gwyneth (6th from left) and He said: "1 will be helping to was Strategic Planning and Market Bethan, who also works for Manweb in Dee Valley Customer daughter Bethan (3rd from left) receiving his retirement gifts from Dee dcrine objectives and plan strate Research Manager. Previously he Accounts. Valley District Manager, Dr Jim McLennan while colleagues look on. gi es. working with people worked for Lucas Industries and ~~.:t:~':"~7"~3"""'~ throughout Manwcb. It is impor before that was a private consultant tant that we understand the envi in the oil industry. ronment in which wc will be opcr- Originally from Birmingham, Hllllg. Tony. who holds a first class degree Tony has experience in both in International Relations and a consumer and industrial markets, Master of Business Administration, joining Manweb from Avon Cos has also worked as a consultant in metics in Northampton, where he industrial engineering. Lister Drive trio clock up 120 A TRIO from Lister Drive Metering who between them have clocked up nearly 120 years' service in the electricity supply industry have retired. years' service Austin Kennedy (62) joined the industry in 1942 as a temporary junior with Birkenhead Corporation Electricity Supply, where he recalls his returning to Manweb as a Contracting Electrician. In 1959 he became an wages were just 17 shillings and 3d a week (about 87 pence). Insulation Inspector, and moved to Meter Test as a Craftsman, Metering, Ode to Sid Following National Service, when Austin served with the Army Ser in 1980.Geoff's wife is also retired, and his hobbies include gardening vice Corps on the Berlin Air Lift, he returned to the ESI with Manweb, and fishing. OSWESTRY Office Manager Sid Warburton had a poetic working on Meter Test in Birkenhead and as a Fitter. Craft Attendant Robert Wycherley (62) joined Manweb in 1962 as an send-otT when he took early retirement recently. For the past 18 years. he has been a Craftsman. Metering, at Lister Assistant on van deliveries. He became a Meter Tester's Assistant in Drive Meter Test. 1965 and a Charge hand in 1969. The "Bard of Oswestry", for He became a Clerical Assis Austin, whose wife is also retired, lists his hobbies as photography, Robert, whose wife is also retired, is a keen gardener and DIY enthusi mer Manweb Engineering Fore tant in Consumer Accounts in winemaking, dancing and listening to music. ast.Colleagues clubbed together to buy the trio gifts of Argos vouchers man Henry Blackwell, turned up 1970 and in 1973 became Dis Geoff Butter (59) also joined the ESI before nationalisation, at Liver and chocolates for their wives. disguised as an "old codger" to trict Administrative Assistant in pool Corporation Electricity Supply Department 's Clarence D Power Sta Pictured receiving their long service awards from Metering Engineer, recite a verse or two at Sid's General Services, later becom tion and served his time at the then Lister Drive Power Station. Production, John Ebbs, are (L-R) Geoff Butter, Austin Kennedy and presentation evening. ing Office Manager. From 1950 to 1952 he did National Service with the RAF, before Robert Wycherley. Sid, who received a cheque with which he plans to buy elec A former local football ref trical 0-1-Y equipment, joined eree, Sid, 62, is married with Goodbye gift has really clicked with Manweb in 1949 as a Stores one son. He and wife Mollie are Clerk at Welshpool and the fol pictured with (left) Henry lowing year was appointed Blackwell in disguise and (right) RETIRING after 40 years with Manweb is 1st Engineer, Power System Storekeeper/Clerk until 1964.

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