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MASTER THESIS PHILIP MOSSMAN MAY 2021 DESIGN INTERVENTIONS AT A SYSTEMIC LEVEL A PROVOCATIVE CONCEPT FOR THE MUSIC INDUSTRY Design interventions at a systemic level; a provocative concept for the music industry Master thesis Msc. Strategic Product Design Author Philip Mossman Graduation committee Chair Prof. ir. Jeroen van Erp Professor of Concept Design Mentor Prof. Dirk Snelders Professor of Organising Product and Service Development Company mentor Omar Kbiri Co-founder / Creative Director Maak Faculty of Industrial Design Engineering Delft University of Technology Landbergstraat 15, The Netherlands Company Maak Camperstraat 42, Amsterdam PREFACE PREFACE PREFACE This sheet of paper contains the music for Kyteman’s “Sorry”, as performed in Tivoli, Utrecht 2009. For me, this piece of paper has a symbolic value for my graduation project. I will explain why. I wrote down the notes just after it was released, somewhere in 2010, so that I could play it on my alto saxophone; I played it over and over again and I still have that piece of paper. Subsequently, during my studies, I played the tenor sax in a Big Band and rediscovered the fun of making music. It was Colin Benders, formerly Kyteman, that got me interested in choosing this project in the first place. As soon as his name was mentioned I became enthusiastic for the project and it reminded me of this music of his; “Sorry”. As I was preparing for the project to kick-off I listened to that recording of Colin playing in Tivoli all those years ago. Hearing that again after such a long time, combined with the recent absence of any live music, gave me goosebumps. What you will notice is that the music notes are DESIGN INTERVENTIONSDESIGN A SYSTEMIC LEVEL AT depicted as letters. Looking at this now and with my project in mind, these letters symbolise my graduation project. I came into the project with some knowledge of music and the music industry, however I soon discovered I did not really know that much. Throughout the project I became more and more familiar with the subject and the quality of my conversations improved significantly. Not only did I learn a lot about the music industry but DESIGN INTERVENTIONSDESIGN SYSTEMIC A LEVEL AT I was also inspired to sit and listen to music more often. I bought a proper stereo system to enjoy it more. Enjoy the read! Philip PAGE 5 PAGE 4 EXECUTIVE SUMMARY EXECUTIVE SUMMARY This master thesis was executed in collaboration The design phase consisted of ideation and with marketing agency Maak. Maak expressed an concept development of three concepts. After interest in offering services to independent music which, one concept was chosen to focus on. In artists. The objective of this thesis is to show turn this concept was named “Lister”. stakeholders how value can be reinterpreted and distributed to balance value streams in the music Lister is a music community platform which allows industry. This goal is achieved by developing a users to discover, and exchange ideas about, thought provoking concept. music based on similar taste, in a social way. The process involved two main research phases Lister was validated in various ways and has been and a design phase. In the first research phase through several iterations as a result. It is well- the music industry was mapped out. Subsequently supported by music industry professionals that @PHILLUSTRATORR the decision was made to focus on the streaming were involved in the process. It shows signs of industry, especially on Spotify. To form the basis having potential and there could be justification of the design phase, all the insights from the for further research to better define the concept, previous two research phases were assembled to establish different needs and values amongst and distilled to create the following four design stakeholders and a launch strategy. principles: 1. Artist empowerment; lower barriers to entry for independent artists 2. User involvement; Collectivism, collaboration and co–operation to be reflected in design, critical listeners to become part of the creative process 3. Stimulate independent artists 4. Playlist improvement; Restore the importance of the user-generated playlist; currently playlists are generally either impersonal or biased - or both: • Algorithmic playlists; no human involved • Editorial playlists; More and more people DESIGN INTERVENTIONSDESIGN SYSTEMIC A LEVEL AT dependent on a small group of editors • DSP’s push their own playlists; User- generated playlists are becoming devalued as they are becoming harder to find. Research question: How can we redesign the music industry to balance value streams? Answer: Make music streaming more social. Why: Direct Streaming Platforms constrict the relationship between creators and their audience. Goal: Make streaming more social for independent/ DIY creators. Create direct, intimate interactions and foster those connections. PAGE 7 PAGE 6 GLOSSARY ACKNOWLEDGEMENTS ACKNOWLEDGEMENTS GLOSSARY Even without the corona-related circumstances, API API is the acronym for Application Programming executing this project would have been a Interface, which is a software intermediary that allows challenge for me. Luckily I had a lot of great two applications to talk to each other. people supporting me throughout the project who I would like to thank. DIY DIY stands for Do It Yourself and is the aspect of the punk subculture where everything is constructed by the Omar Kbiri for sharing his passion and knowledge individual. with me and providing me with the chance to do this project under his supervision. Omar never DSP Direct Streaming Platform is an online store or streaming failed to energise me during meetings and service that features digital albums and singles. believed in me from the start of the project. Independent Artist An artist that is not signed to one of the three major Both my university supervisors, Dirk Snelders and record labels (Sony, Warner and Universal) or one of Jeroen van Erp for mixing academic guidance with their subsidiaries. informal chats filled with energy and dedication. And also for taking on my graduation project, Indie (record label) Indie is short for independent. And is used as an which was somewhat out of the ordinary. abbreviation for independent record labels, i.e. not under control of the three major record labels. Indie is There are a number of people that contributed also a music genre. to my project, but some went out of their way to do so. I would like to thank Ton van der Werf and Lister The name of the concept proposal that has been Niels Aalberts for their great advice and the time developed as a part of this graduation project. they freed up to help out wherever they could. Master (rights) Master (rights) A master right gives the license holder DESIGN INTERVENTIONSDESIGN A SYSTEMIC LEVEL AT My Mum and Dad, for supporting me throughout the right to use a recorded piece of music. By owning the project. My Dad especially, for being a your master recordings, you get to stay in control of your sounding board for my ideas and thinking along career and work. whenever he could. Major record label Major record label The so-called ‘big three’ major Marah for putting up with me when I was grumpy record labels are Universal Music Group, Sony Music and stressed and putting a smile on my face. Did Entertainment and Warner Music Group. you know she is also an Indesign wizard? Music industry The music industry consists of three sectors; The live DESIGN INTERVENTIONSDESIGN SYSTEMIC A LEVEL AT Bootsy for the countless study hours we spent music industry, the music publishing industry and the together, either helping each other or going on record industry. adventures in an empty IDE faculty. Mostly the latter. Overlap Overlap In the concept of Lister (see Lister), overlap is defined by the music that a user has in common with Last but not least, I would like to thank the another user, based on their existing playlist(s). following people for their valuable contributions to the project: Patrick van Thijn, Anneke Stulp, Recording company, also: record label Record labels are companies that produce and Erwin Blom, Gerard van Enk, Colin Benders, market recorded music They engage in a wide range Roos Meijer, Lieke Heusinkveld, Pim van Os, of functions in the music industry, including new artist Pitou Nicolaes, Marinus de Goederen, Wilbert recruitment and development, music publishing, and Mutsaers, Jos Feijen, Dago Houben, Selma copyright enforcement. Schellings, Guillaume Warmerdam, Madelon Acket, Willem Bijleveld, Eva Breunesse, Tim Slider The slider is the feature of Lister which enables the user Graeff & Marisa Wouters. to define the desired overlap (see overlap) for music discovery. PAGE 9 PAGE 8 TABLE OF CONTENTS CHAPTER 1 14 CHAPTER 6 48 DESIGN FOCUS PROJECT OVERVIEW 6.1 Design principles 1.1 Project brief 6.2 Design challenge CHAPTER 2 18 CHAPTER 7 52 MUSIC INDUSTRY CONCEPT DEVELOPMENT 2.1 The evolution of recorded music 7.1 Ideation 2.2 The rise of record companies 7.2 Conceptualisation 2.3 Democratisation of the music industry 7.3 Final concept CHAPTER 3 26 CHAPTER 8 60 MAJOR REVENUE STREAMS LISTER 3.1 Independent artists 8.1 Validation methods 3.2 Streaming 8.2 Feedback 3.3 Live 8.3 Iteration 3.4 Live Streaming CHAPTER 4 34 CHAPTER 9 74 CONCLUSION DO IT YOURSELF 9.1 Recommendations 4.1 DIY origins 9.2 Discussion 4.2 Translations to now 9.3 Reflection CHAPTER 5 40 REFERENCES 80 MUSIC STREAMING INDUSTRY 5.1 Direct Streaming Platforms (DSP’s) 5.2 Spotify 5.3 Playlists 5.4 Consequences of streaming APPENDIX 83 INTRODUCTION INTRODUCTION INTRODUCTION In March 2014, a band called Vulfpeck released an CHAPTER OVERVIEW In the final chapter, nine, the results of this album on Spotify containing 10 tracks, all roughly The build up of the report is as follows.