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JFCwww.jfcbs.nato.int Welcome to the border triangle Netherlands, Germany and Belgium

Congratulations, you are going to stay in one JFC Brunssum and very close to the NATO Air- of the most wonderful and international regi- base in Teveren (Germany). In our cosy town ons of Europe. To make your first steps here as you will find many different restaurants and easy as possible, we would like to assist you as shops in walking distance. we do this for more than 20 years. Hundreds of newly arrived personnel have appreciated In our Bistro Café Fleur you will always meet the personalized attention we give to every someone to share experiences and to learn resident in our owner managed hotel. That’s more about our region. Our friendly staff because we love to host guests from all over speaks English fluently and will be happy to the world! help you with any questions you may have regarding your future life in our neighbour- At City Hotel and the adjacent apartment hood. Among the amenities we offer free building you will find tailor-made accommo- WI-FI throughout the whole building helps dation for you, your family and your pets until you to stay in contact with your friends and you have found your private home. We offer family all over the world. various short-term fully furnished apartments with hotel service. Our house is located in Don´t hesitate to contact us. We are looking the heart of Geilenkirchen, only 15 km from forward to welcoming you to the City Hotel.

Q Exquisite single, double and triple rooms Q Studios and suites with kitchenette Q Full equipped apartments for 1 to 6 persons Q Free WI-FI, satellite tv, direct dial phone, washers and dryers, sauna Q Pets welcome! Bistro Café Fleur Breakfast buffet – Lunches – Snacks – Take away meals Opening hours Mon through Thu 7 a.m. – 11 p.m. Fri 7 a.m. – 12 p.m. Sat 8 a.m. – 12 p.m.

Theodor-Heuss-Ring 15 · D-52511 Geilenkirchen, Fon: +49 (0) 2451. 627-0 · Fax: +49 (0) 2451. 627-300 ofﬁ[email protected] www.cityhotel-geilenkirchen.de Welcome

Welcome to Allied Joint Force Command Brunssum. Having just arrived you will be acclimatising to your new surroundings but, hopefully, will quickly settle in and start to enjoy the beautiful region of South Limburg. We have always enjoyed good relations with the regional community, and I am sure you will find it a pleasure to work and live here for the next couple of years. South Limburg is a region that features many interesting historic sites and an abundance of varied cultural and sporting activities. Maastricht, the capital of the Province of Limburg, is particularly attractive, with a history that dates back to the time of the Romans. But there are many other cities nearby in Germany, Belgium, and France that you should try to visit and enjoy. These include Aachen, Cologne, Düsseldorf, Liege, Gent and Hasselt; even Paris is not too far away. Do not hesitate to ask your colleagues for their personal experiences. Take advantage of the varied and unique international environment this NATO headquarters offers, and the gateway to Europe it provides. Our work focuses on crisis management. It embraces everything from humanitarian relief to security assistance and military cooperation. We undertake these tasks as part of the NATO family under the direction of Allied Command Operations – still commonly known as SHAPE (Supreme Headquarters Allied Powers Europe). I expect everybody to know my Commanders’ Intent and be familiar with the Brunssum Campaign Plan. It is essential you know my priorities and objectives. The principle of Mission Command has my strong backing as it allows a certain freedom of movement but you must ensure your activities are sensitive to the command structure in place. You have joined Brunssum at a challenging time. The implementation of the new NATO Command Structure has brought several major changes for our Headquarters, amongst others, deployability. Our three main tasks are the International Security Assistance Force (ISAF) mission to assist the Government of the Islamic Republic of Afghanistan; Command and Control as the Standby Command for the NATO Response Force; and Northern Regional Focus. Our primary task – supporting the ISAF Mission - for the short and medium term, re- mains unchanged. Our responsibilities for ISAF and the follow-on mission are the main drivers for our daily activities. More importantly is the realisation that our Headquarters is at the heart of NATO’s corporate understanding of the evolution of the ISAF mission. This provides us an implied obligation with regard to shaping the concept and conditions for the follow-on mission. This years’ intensive preparation for NRF 2014 standby, in conjunction with our primary role of supporting ISAF, require us to think creatively to ensure best use of our most valuable, but limited, resource – our people. In addition, developing our responsibilities with regard to Northern Regional Focus will most cer- tainly consume staff effort, necessitating thoughtful prioritisation. I wish you and your family an enjoyable and rewarding time in Limburg, and hope that you will also take the opportunity to establish many new friendships during your time here. Our Headquarters has an important and prominent role within the new NATO Command Structure. We can only maintain this position by achieving our three ‘Rs’: Reputation, Relevance, and Responsiveness. Here I count on your loyal and valuable support. General Hans-Lothar Domröse, Hans-Lothar Domröse Commander Allied Joint Force General Command Brunssum Commander JFC Brunssum

Colophon Contents The NEWCOMERS GUIDE is a publication, published with the assistance of ‘t Swarte Schaap, in 6 History 28 Amenities co-operation with and at no cost to HQ JFCBS. Opinions herein do not necessarily reflect official 7 On Arrival 34 Medical Services in the NATO or HQ JFCBS policy. The appearance of advertisements, Netherlands including inserts, does not constitute endorsement by NATO 8 You and your Car in the or HQ JFCBS of the products or Netherlands 39 International Schools services offered. To place an advertisement in the 12 The Laws of the Netherlands 41 Shopping & Bank Info Newcomers Guide, please call ’t Swarte Schaap and ask for Rob Schaap, Sint Franciscusweg 36-3, 6417 BD Heerlen, The 16 Life in the Headquarters 42 Basic Dutch Phrases & Netherlands, telephone: Website Links +31 (0)45 - 5716116, 18 Domestic Accommodation or e-mail: [email protected]. 43 Emergency Information Card Editorial work: by Public Affairs Office 21 Map

Editorial Newcomers Guide 3 Using the Telephone

National emergency number 112, when every second counts

HQ JFCBS emergency number for Police/Fire/Medical 2000 Royal Marechaussee Representative 2544/3191 Royal Marechaussee control room 0343–528 999 Local Police (non emergency number) 0900-8844 Making calls to The Netherlands From within Europe, except France 00-31 -town number-local number From France 19-31 -town number-local number From Canada and USA 011-31 -town number-local number (The first ‘0’ in the town number e.g. 045 is omitted when dialing from outside the Netherlands.) The town number for Brunssum is 45. Maastricht is 43. Calling HQ JFCBS From To Dial 045 areas in Limburg Province HQ JFCBS 526 and desired extension number Any other areas in the Netherlands HQ JFCBS 045-526 and desired extension number

If subscriber is not known, dial 526-2222 (from 045 areas) or 045-526-2222 (from other areas in the Netherlands) and ask the operator for Booking and Information. Useful HQ JFCBS Numbers Barrack Accommodations Belgium 3009 Germany 3132 The Netherlands 3023 UK 2585/2596 US Army 2169 US Air Force 2262 National Support Belgium National Liaison Office Italy French Support Unit Medical Centre 2152 Office 3348 Chief 4369 Secretariat 3337/2313 National Support United Kingdom Deputy Chief 4370 National Support Canada (CFSE) Chief Clerk 2197 Secretariat 4375 Orderly Room 2332 Medical Centre 2497 National Support Turkey National Support Czech Republic Arrivals & Travel Clerk 3192 Delegation NCO 2289/4152 Commander 2666 Medical Centre (duty hours) 2996 National Support the Netherlands National Support Denmark Secretariat 3068 Secretariat 2856 Commanding Office 2557 National Support Norway Medical Centre (Duty Hours) 2996 National Support Estonia Commander 3255 Lounge 3205 Office 3472 National Support Poland National Support United States National Support Germany Deputy Commander 2587 Medical Centre 2934 Medical Centre (all hours) 2346 National Support Slovakia US Army Element 2169 Orderly Room 3159/2194 Admin 4021 Air Force Detachment 2351/2262 National Liaison Officer Hungary National Support Element Spain Navy Element 3671 Office 2881 Office 2306/2922 Special Services HQ JFCBS Conference Centre Gymnasium Alliance Rest 3188 3170/3171 3723 HQ JFCBS Int. Police Sport Complex Insurance Office 2616/3200 2055 2492 HQ JFCBS School Bus Coordinator Family Support, Club13 045-5278228 Morale & Welfare Branch 2626 HQ JFCBS School Director 2626 Vehicle Registration 045-5278220 Beauty Salon 2580 Public Affairs Office 2957 Passes and Permits 2409/2167 B&S Central Store 2580 Housing and Billeting 4019/4023/4016 Emergencies on camp 2017/2135 Car Craft Shop Centre 2000 Legal Advisor 3173 Telephone/Computer Helpdesk 2463 Art and Craft Centre 3000 Religious Services 2454 Switchboard operator 2940 Alliance Theatre 9 Swimming pool 2110 3172 Miner’s Rest Library 2299 2669 V HOUSE FOR RENT VONCKEN

Smaragdstraat 1 6412 SV Heerlen

Semi – detached older house in Heerlen, within walking distance from the Central Station.

Contents: Hall, Kitchen, Toilet, living room, 2 bedrooms and 2 bathrooms also a little garden. For more information please call Price to rent: € 695 a month excl. Wim Voncken V water, gas, electricity 045-5753877 VONCKEN History Headquarters Allied Joint Force Command Brunssum (HQ JFCBS) is located in Brunssum, Limburg, the Netherlands, in the heart of Northwest Europe - an area which is often referred to as “the balcony of Europe,” or “land without frontiers” because of its easy access to several countries. HQ JFCBS was built upon the former HQ Allied Forces Central Europe’s (HQ AFCENT) infrastructure, which has been in use since 1967 and constituted the former RHQ AFNORTH.

Two factors led to the establishment of HQ AFCENT here: When France withdrew from NATO’s integrated military structure in 1966 it became necessary for AFCENT to vacate its headquarters in the French town of Fontainebleau where it had been established since its inception in 1953. At the same time the closure of Limburg’s coalmines led the Netherlands government to offer NATO the use of the former Hendrik Mine Site in Brunssum. Consequently AFCENT moved into its new home on March 15, 1967. On June 1, 1967, the official inauguration ceremony took place in Brunssum. March 3, 2000, Headquarters AFCENT stood down and the new Regional Headquarters Allied Forces North Europe (RHQ AFNORTH) assumed command. July 1, 2004, Allied Forces North Europe (AFNORTH) ceased to exist, and became Allied Joint Force Command (JFC) Headquarters Brunssum. This was more than just a mere name change for the NATO buildings and offices located in Brunssum, it was a part of a major realignment of forces and command restructuring that NATO was undertaking. The restructuring process was initiated during the Prague Summit in November of 2002. During the Summit, Alliance members decided to change the structure of NATO commands in order to more effectively handle the security challenges of the 21st Century. It was decided that NATO’s operational headquarters would no longer be tied to regional areas, giving NATO greater flexibility with the commands. Restructuring commands was completed in 2005. Further restructuring of the NATO operational commands took place in 2011 and in 2012 when the HQ changed its name to Headquarters Allied Joint Force Command Brunssum.

Allied Command Operations (ACO) Mons, Belgium

HQ JFC HQ LANDCOM HQ MARCOM HQ AIRCOM HQ JFC Brunssum Izmir Northwood Ramstein Naples

The Netherlands Turkey United Kingdom Germany Italy

The insignia of HQ JFC Brunssum The insignia was selected in 1999 by the Commanders in Chief Allied Forces Central Europe and Allied For- ces North-West Europe as a winning design in a crest competition held in 1998. When HQ JFC Brunssum was formed it was decided to keep the traditional crest.

Symbolic meaning The green shield denotes that HQ JFC Brunssum is a multi-service headquarters. The tower was derived from the historical tower of Aachen, once the capital of Charlemagne’s Empire. It represents the spirit of non-aggression of the Alliance and denotes its purely defensive origin. Charlemagne’s sword was chosen to depict the unity of JFC Brunssum land forces and their readiness to act if required. The astral crown was taken from the former AFNORTHWEST crest and is an ancient European symbol for supremacy. It represents the JFC Brunssum air forces and their outstanding dedication. The Viking ship, which was also derived from the former AFNORTH-WEST crest, symbolises the skillful Nordic Seafarers and their highly effective military tactics. It reflects the considerable maritime dimension of JFC Brunssum.

History Newcomers Guide 6 This booklet is designed for the international newcomers to JFCBS and NATO. National issues such as registering for national benefits etc. should be addressed to national delegations or SNRs. Would you like to add/update any of the current information (telephone numbers, addresses, contacts etc.)? If yes, please, contact the Public Affairs Office or send comments by email to: JFCBS SAG PAO. On Arrival Registration of HQ JFCBS Personnel and The Royal Marechaussee Office must be notified on the following events: Family Members • Arrival All HQ JFCBS military personnel should report to the • Marriage Military Personnel Branch (MPB)/J1, building H-106, • Birth room H 2.39 for in- and out-processing. For inquiries • Death call MPB at ext. 4005. • Divorce Military personnel should also coordinate with their • Change of address National Support Unit for nation-specific in- and out- • Final departure processing. • All other circumstances affecting alien registration All civilian personnel should be processed through It is also advisable that notification is given to the the Civilian Personnel Branch (CPB)/J1, building RMR Office in the event that HQ JFCBS members H-106, room H 2.02 for in- and out-processing. receive visits of non-Dutch nationals, if their visit to For inquiries call CPB at ext. 2918 or ext. 2265. the Netherlands is in excess of eight days. They can For all categories of personnel HQ JFCBS Form be advised on registration of the visitors. 403A should be used. This will start your, and your family’s, in-processing. A very early visit to the Passes and Permits Office(Bdg.102, ext. 2580) Briefings should follow for official registration purposes. Newcomers briefings will be given shortly after arrival to all military and civilian newcomers: the Newcomers Induction Training, which is to ensure Registration of non-Dutch Personnel a newcomer has or obtains the basic skills and Military members of NATO Forces in the Netherlands knowledge necessary to produce work within this are not required to register as aliens; nevertheless headquarters and become assimilated in the ‘team’. they are required to register. Family members of In addition a Functional Area Training should further non-Dutch personnel must register, even when both improve an individual’s proficiency level in the parents are military. Non-Dutch civilian personnel performance of his job. must also register. Registration must be done at the Office of the Royal Marechaussee Representative (RMR) in building H-100 (ext. 3191) within eight days Departure of arrival in the Netherlands. Before departure from the Netherlands at end of tour, you are obliged to report to the RMR and Service personnel must produce a valid National produce your new address and hand in your Permit military ID card and moving orders. of Residence. Members of non-Dutch/civilian personnel must produce a valid National Passport, NATO ID, copy lease contract residence and 2 passport photos meeting Dutch standard. On completion of registration, a Permit of Residence (also known as a “Green Card”) will be issued. This is the legal authority for non-Dutch nationals to reside in the Netherlands. The holder must carry this permit at all times. In the Netherlands this may be used as an identity document in place of a passport. Loss of a Permit of Residence must be reported in person to the RMR Office for re-registration. If a permit of Residence is stolen or lost renewal will cost up to €240. You don’t have to (must not) register with Town-Hall authorities in the city you are to reside in. The RMR is your Town-Hall authority.

On Arrival Newcomers Guide 7 You and your Car in the Netherlands

For registration and privileges please visit the • Generally, dependents have to reside with following offices: their sponsor. • Identification requirement. All Netherlands Passes and Permits residents 14 years and older must be able (Building H-102 Hendrik camp) to produce an identification document in public places upon request by authorities. Vehicle Registration Valid ID papers for Netherlands nationals (Building H-102 Hendrik camp) can be a Passport, Driver’s license or European ID card. The HQ JFCBS ID card Tax Exemption Office is recognized by the Netherlands autho- (Building H-102 Hendrik camp) rities, to be used as official document for identification. For non HQ JFCBS ID card Passes and Permits: holders the following applies: Residents • At your National Delegation/ NSU/NSE or of the European Union will have to carry a supported entity you will receive the HQ Passport or a EU/EER residence permit; JFCBS Form 162. With this form you can other nationalities will have to carry their start in-processing. Netherlands Permit of Residence (alien ID • Passes & Permits Section (building 102, card). Hendrik Camp, ext. 2580) affects the registration of military and civilillian component Vehicle Registration: personnel and their dependents of HQ • Members of a force or civilian component JFCBS and/or supported entities in the assigned to HQ JFCBS or supported Enti- Netherlands. ties in the Netherlands (except Netherlands

You and your Car in the Netherlands Newcomers Guide 8 Nationals) are authorized to import tem- by an insurance company registered in the porarily, free of duty, their privately owned Netherlands. (Autoriteit Financiele Markten motor vehicles (POMV) for the personal use apporoved code 10a) and reflecting current of themselves and their dependents. They residence address. The proof of Insurance are entitled to register as many vehicles as must identify the vehicle by chassis num- there are people in the household. Chan- ber; ges must be immediately reported to the • National driving license; Vehicle Registration Office (building H-102 • Valid (HQ JFCBS) Identification Card; Hendrik Camp , ext. 2580). • Where applicable, undertake a written • POMV’s are: automobiles, vans and two or driving test, which is conducted by your three wheeled motor vehicles. For the pur- National Support Unit ( i.e. US/UK); pose of registration, trailers, caravans and • A Netherlands bank account (for fuel al- folding campers come under the category lowance); of POMV. However, be aware that when • A registration fee. you sell these POMV’s you might have to The following points may be relevant to your pay: Import tax, and/or Value Added Tax particular circumstances: (VAT/BTW), and/or luxury tax (BPM). Please • In line with Netherlands law, your vehi- contact Vehicle Registration for more infor- cle, if it is three years and older, must be mation on how to act when selling POMV’s. inspected prior to registration by an official It will prevent you from unexpected costs. APK testing station (Technical Inspection), • Entry into the Netherlands: when being An equivalent foreign technical inspection posted to HQ JFCBS or supported Entities certificate may not be older than 3 months in the Netherlands and bringing POMV’s, on date of registration at HQ JFCBS; you will be granted initial entry into the • The identification number of your vehicle Netherlands under the regulation pertinent must be physically stamped onto the chas- to other visitors, but you must be in pos- sis of the vehicle. European and Japanese- session of: made vehicles normally have the identifica- 1) Proof of Insurance for those POMV’s that tion number stamped on the chassis by the are being driven, manufacturer. North American-produced 2) A national vehicle registration document; vehicles do not. If you own a caravan or 3) A valid driving license portraying the cate- trailer they must be registered prior with gory of those POMV’s being driven; Vehicle Registration Office. Do not forget these documents, because it will • If the weight of the caravan or trailer is be extremely difficult to register your POMV’s below 750 kg you must display the same without them. license plate as the towing vehicle. Cara- vans/trailers above 750 kg. (Including load • Upon taking up your appointment in the capacity) are registered like motor vehicles Netherlands your visitor’s status ceases. and receive their own registration and You must therefore register your POMV’s license plate; at HQ JFCBS Vehicle Registration as soon • The loaning or borrowing of HQ JFCBS as possible but within maximum 30 days registered caravans is not permitted. of arrival. For T1 (MRN) vehicles (i.e. US / • Vehicles can only be registered in the name CAN) they have to be registered within 5 of the sponsor, dependents and family days after being picked up at the “Customs members are excluded. zone” near the Port of arrival. • If relatives visit a HQ JFCBS registered • Vehicle Registration Section affects the re- member, under exceptional circumstances gistration of POMV’s owned by HQ JFCBS and for very urgent reasons, it is possible and/or supported Entities personnel in the to drive their HQ JFCBS registered vehicle. Netherlands. However the loaning or borrowing of HQ JFCBS registered POMV’s must be reque- In order to register your POMV’s and to obtain sted. The Provost Marshal can approve a HQ JFCBS Certificate of Title and Registra- this Certificate of Loan, in each case with a tion, the following requirements must be met: maximum duration per request of 1 month. • Proof of vehicle (motor) ownership, in the Relatives must be 18 years and must be in sponsor’s name; possession of a national driving license for • Proof of insurance for the next 12 months the category needed.

You and your Car in the Netherlands Newcomers Guide 9 Your car in the Netherlands Car Insurance Road” are unique to this country, particularly If your car is stolen or considered Total loss, those relating to bicycles, mopeds and pedes- the Netherlands Tax authorities will decide if trians. Automobile drivers must be extremely and how much: Import Tax, Value Added Tax cautious and be aware that in the Netherlands, (VAT/BTW) or luxury Tax (BPM) will be charged. cyclists, moped drivers and pedestrians enjoy Ask your insurance agency or seek professio- special protection. When involved in a car nal advice if you are covered under your pre- accident, the owner of the car will always be sent policy for this liability. Furthermore please liable for the costs incurred. be aware that there is a significant difference in the price you pay for your car insurance with or Traffic without this coverage. It is essential that the most important regulations concerning road traffic in the Netherlands be studied before driving on roads in the Netherlands (like the tick test in the UK and the US).

Current Speed Limits:

The Netherlands National Motorways (Autosnelweg) - 120 km/h (75 mph); National roads (Autoweg) - 100 km/h (60 mph); Inside built-up areas - 50 km/h (30 mph), or 70 km/h (40 mph) and even 30 km/h as posted; All other roads - 80 km/h (50 mph).

Belgium Mopeds Motorways - 120 km/h (75 mph); Mopeds are divided into two categories: Inside built-up areas - 50 km/h (30 mph); bromfiets, max. 50 km., min. 16 years, helmet All other roads - 90 km/h (50 mph). obligatory and snorfiets, max. 25 km., min. 16 years, no helmet. Both categories need a Germany moped certificate or a national driving license. Motorways - no general speed limit, but a They receive a registration and license plate. recommendation not to exceed 130 km/h Insurance is mandatory. Be aware that in the (80 mph)*; Netherlands mopeds use the same roads as Inside built-up areas - 50 km/h (30 mph); cars in built-up areas. The specially designed All other roads - 100 km/h (60 mph). cycle paths are not to be used by mopeds unless indicated otherwise. Those who pas- Motor Fuel sed the moped drivers test can pick up their Motor fuel in the Netherlands is sold in three category AM moped driver’s license at the grades: Super-Unleaded (98 octane), Euro municipality. Unleaded (95 octane) and Super Lead Re- placement (98 octane). In addition Diesel, Bio- Road Taxes diesel, LPG and LPG G3 are available at most Members of a force or civilian component as- Netherlands petrol stations. Military personnel signed to HQ JFCBS or supported Entities in and non-Netherlands NATO Civilians receive the Netherlands, except Netherlands person- a tax-free fuel allowance from the Netherlands nel, are exempt from Netherlands Motor Vehi- government for travel between their residence cle Road Tax for the first 2 registered vehicles and JFC HQ Brunssum installations. The only. amount of the tax relief depends on the type of fuel used. US and Canadian personnel receive Driving in the Netherlands a fuel ration card and can buy fuel coupons at As anywhere else in the world, driving in the a discounted price. Netherlands requires care. Some “Rules of the * - unless indicated otherwise

Your car in the Netherlands Newcomers Guide 10 Fear of the dentist?

Everyone is welcome! Aesthetic dentistry Child dentistry Orthodontics Multiple languages spoken Anesthesia Implants

Amalia Kliniek - Centrum voor Mondzorg Willem Sophiaplein 4 6466 CP Kerkrade 045 - 5416557 - [email protected] The Laws of the Netherlands

In principle, all HQ JFCBS personnel stationed RMR is granted special authority to effect re- in the Netherlands are subject to Netherlands gistration of privately owned firearms. He also law. Certain categories of personnel may, ho- mediates in matters concerning the Nether- wever, in specific circumstances be subject to lands’ Alien Act, especially for the application the law of their own state in accordance with of Permits of Residence for non-Dutch civilian the provisions of the NATO Status of Forces personnel and all family members. Agreement, respectively the Protocol on the Status of International Military Headquarters Police Service set up pursuant to the North Atlantic Treaty The Netherlands authorities may, if so reque- (Paris Protocol). sted by the Sending State Military Authorities, waive their primary right of jurisdiction where The Royal Marechaussee Representa- such a waiver is considered to be of particular tive (RMR) importance to the Sending State. A unit of the Royal Marechaussee is located Criminal investigation in the Netherlands is, inside Hendrik camp building H-100, telephone in principle, conducted by the Netherlands 045 - 4058480 or HQ JFCBS ext. 2650. This Police, but the police authority for HQ JFCBS unit consists of the Royal Marechaussee Re- is the “Koninklijke Marechaussee” (KMar). This presentative (RMR) to HQ JFCBS together with is a military police force whose major task is a small staff. The RMR is a full Colonel of the policing the Netherlands Armed Forces, Fo- Royal Marechaussee, with overall responsibility reign Armed Forces and International Head- for the duties performed by the Marechaussee quarters, including personnel and their family with respect to HQ JFCBS and the USAG at members. The police service responsible for Schinnen. HQ JFCBS is the South Limburg Brigade Royal Marechaussee. The Royal Marechaussee, He is tasked with the co-ordination and execu- throughout the Netherlands, can be reached tion of external security measures. He is also at 0343-528 999. This being the 24/7 control the liaison officer for these Headquarters, Na- room for the Royal Marechaussee nationwide. tional Delegations and all organisations having They will process your request or, dispatch you a direct or indirect relationship with HQ JFCBS to the nearest Royal Marechaussee office in and USAG on behalf of the Netherlands Jus- your vicinity. tice and Police Authorities for police technical, A police-officer of the Royal Marechaussee criminal and external security matters. The Brigade Limburg-Zuid is stationed in the office

The Laws of the Netherlands Newcomers Guide 12 of the Royal Marechaussee Representative in • Dog Tax (Hondenbelasting); building H-100 at HQ JFCBS to assist you in • Immovable Property Tax (onroerend zaak police matters during office hours. Belasting). Should you receive a bill for any of the taxes It is also possible to seek assistance of the for which exemption has been granted, the local police. For non-urgent matters call 0900- girocard should be returned to the Tax Col- 8844, keeping in mind that some matters will lector (Ontvanger der Directe Belastingen), to be passed to the Royal Marechaussee. Kloosterweg 22 in Heerlen, with a note saying: “As a non-Dutch member of the HQ JFCBS For immediate, urgent matters such as witnes- Staff, I am exempt from payment of this tax.” sing crimes or life threatening circumstances Note: call 112. This is a 24/7 control room that will Income as a result of a profitable enterprise dispatch immediately either police, fire brigade or out of privately owned immovable property or ambulance support as required. in the Netherlands, is subject to Netherlands Income or Capital Tax (Inkomsten - or Vermo- Privately Owned Firearms gensbelasting). Netherlands law prohibits the possession of firearms and ammunition (parts of firearms/ Levies ammunition included) and all the related activi- Levies, which are charges for services rende- ties such as transport, import, export, etc. red, have to be paid. The main levies are: A firearm is any instrument capable of firing • Water purification levy (Waterzuiveringshef- a projectile by explosion. Firearms imitations fing); are also subject to Netherlands Law and are • Sewage charge (Rioolrecht); prohibited. Written prior authorisation from the • Garbage Collection charge Netherlands authorities is mandatory in res- (Reinigingsrecht). pect of possession, purchase and importation of a firearm for private ownership. This ruling Environmental, Health & Safety Section does not apply if the firearm(s) is (are) imported An Environmental, Health & Safety (H&S) Sec- with household goods at the time of arrival in tion deals entirely with environmental control this country. If any privately owned firearm has and health & safety matters at HQ JFCBS and already been imported into the Netherlands its installations in The Netherlands. Host Na- without written authorisation, it should be tion environmental and H&S (ARBO) legislation reported to the RMR’s Firearms Registration is applicable to JFC HQ Brunssum. For more Department without delay in order to obtain information call the Base Support Group E, authorisation. H&S Section, ext. 3470. Tax Free Scheme Legal Advisors’ Office The “Customs Regulation HQ JFCBS” allow The above is only a partial review of legal eligible personnel to purchase goods free of matters. There are many other areas where Value Added Tax, VAT (‘BTW’ in Netherlands personnel might wish to seek legal advice and language). The transfer, by way of either sale, assistance with personal matters. To avoid gift or otherwise of any goods obtained tax- misunderstandings, it must be noted that the free is prohibited. Abuse of tax concessions HQ JFCBS Legal Advisors will normally not is a punishable offence. However, in special deal with personal private legal matters. There- cases such transfer may be authorised by the fore it is recommended to obtain (Netherlands) Netherlands Customs Authorities by request legal aid insurance coverage while staying in on conditions imposed by those authorities. the Netherlands. In a specific case one may also wish to consult a lawyer. HQ JFCBS Taxes maintains good relations with a local law firm Non-Netherlands, HQ JFCBS and supported (in Brunssum) that is familiar with typical HQ entities, personnel are exempted from: JFCBS personal private legal matters. The Of- • Netherlands taxation in respect of their fice of the Legal Adviser will advise on how to salaries and emoluments; proceed (ext. 2463).

The Laws of the Netherlands Newcomers Guide 13 American Cars Schinnen

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IL-advert-2013-H200-B138-nl.indd 1 13/03/13 10:32 Life in the Headquarters Caravan Miner’s Alliance Sports Parking Lot Rest (106) Rest (201) Complex Club 13 Pedestrian / Bicycle Car Wash Entrance

Main Entrance Arts & Crafts (607) Pass & ID (102), Car Crafts Centre (402) VAT Office Library (604) Swimming Alliance Theatre, Barber Shop International Pool (605) Fitness Centre, Meeús insurance Housing office Chapel’s Centre (405) B & S Central Store

International Conference Centre, General Eisenhower House Hotel (701)

Working Hours be given by other ranks to all officers and by Working Hours (JFC Brunssum Directive 40-1): junior officers to senior officers in accordance with National guidelines. Monday to Thursday 0815 to 1715, Friday 0815 to 1500. Compliments (salutes and/or greetings) are Lunch/Physical training – between paid in the appropriate national manner when 1230 – 1400, a minimum of 30 minutes. indoors. Each National Delegation is responsible for briefing all ranks on the observance of Dress national customs and international courtesies. During duty hours and, in accordance with HQ JFCBS personnel are expected to show national regulations, all military personnel will courtesy and friendliness to Netherlands wear uniforms. Most NATO nations have sum- citizens, since this will reflect favorably on the mer and winter uniforms. You should obtain activities of HQ JFCBS and NATO. guidance from your national authorities before you arrive. Leave Privilege leave is governed by national re- Military Courtesies and Customs gulations. The number of days leave granted Military personnel at HQ JFCBS are required to annually to HQ JFCBS military personnel is maintain a high standard of military courtesy. governed by their respective national regulati- All military personnel in uniform will render the ons. Leave entitlement for civilians is laid down appropriate courtesies. Outdoors, salutes will in their regulations. All personnel are encou-

Life in the Headquarters Newcomers Guide 16 raged to take their authorized annual leave entitlement.

Civilians There are more than 300 civilians working at Brunssum Hendrik Camp. About 200 of them are NATO Civilians holding a wide range of po- sitions covering secretarial, budget, technical services and many others. From the founding of HQ AFCENT in France in 1953 until today, they have made an important contribution to maintaining continuity and providing corporate knowledge. Whilst military personnel may stay two, three or four years, many NATO Civilians are employed on an indefinite contract.

NATO Civilians are drawn from all NATO countries. Not only are they able to provide expert advice and valuable background knowledge on NATO matters, but also, in many cases, they have set up home here and know the Limburg area very well. Thus they can assist in munity services, such as recreational activities local matters and help to make your stay in the and the various clubs. LWRs are represented Netherlands more enjoyable. by the LWR Works Council.

NATO Civilians, hired under permanent HQ JFCBS Directive 40-1 contracts according to the NATO Civilian You are advised to read HQ JFCBS Directive Personnel Regulations are represented by 40-1 (Manpower and Personnel Management and members of the Brunssum Civilian Staff and Administration) for more details about Association, which is designed to support working hours, dress and leave regulations. their professional and social interests, and to foster good relations among members. The Contacts with the Media other category of civilians is the 100 Local If representatives of the media approach you, Wage Rate employees (LWRs), most of whom please do not try to deal with them yourself, are Dutch citizens. They fall under the conditi- but refer them to the Public Affairs Office at ons and regulations laid down by HQ JFCBS 045 526 2409 or 06 5108 3227. in accordance with the Netherlands Civil Laws. Most AF LWR (50) employees are skilled craftsmen and make an important contribution to the maintenance of this Headquarters. Another group of LWR personnel - NAF LWRs (50) - serves the Headquarters in the com-

Life in the Headquarters Newcomers Guide 17 Domestic Accommodation

General of the HQ JFCBS International Housing Office. HQ JFCBS members will live on the local Personnel renting privately are advised to use economy and use private housing arrange- HQ JFCBS official rental agreement, which is ments. The HQ JFCBS International Housing available from the International Housing Office Office (IHO) provides assistance in obtaining in Dutch and English. The HQ JFCBS lease suitable housing in the local area. contract contains a military/diplomatic clause. The IHO provides a wide range of housing rela- Types of Accommodation ted assistance and is therefore a good starting Housing for HQ JFCBS members is categori- point in your search for housing accommoda- zed into: tion in the local area. • Private houses or apartments (both furnished and unfurnished); Single (unaccompanied) • Rooms in private houses (furnished). Accommodation • “Social Apartments” are built with financial Single and unaccompanied personnel normally aid from the Netherlands Government. The live in leased private housing. Depending on general rule is that only personnel with an the policy of the National Support Unit, the annual salary (income) below a certain level lease for this housing will either be between can obtain a social apartment registration. the landlord and the National Support Unit or between the landlord and the individual, with Registration help from IHO. Accommodation in the Netherlands is control- led by local authorities requiring, by law, that Married (accompanied) each individual be formally registered in the area concerned. Therefore, personnel are to in- Accommodation form the HQ JFCBS International Housing Of- All accompanied personnel assigned to HQ fice immediately after finding accommodation. JFCBS will reside in leased private accom- This office will prepare the necessary registra- modations and are entitled to use the service

Domestic Accommodation Newcomers Guide 18 tion certificates and present them to the local Billing authorities and utility companies. Change of The utility company will charge you every accommodation (other than that arranged by a month for the use of gas and electricity. National Support Unit) must also immediately Waterleiding Maatschappij Limburg (WML) will be reported to the International Housing Office. charge you for the use of water. Rental Rules in the Netherlands NOTE: Contact International Housing Office • Accommodation may only be used in ac- for connections or reconnections of utilities to cordance with its designed purpose; assure that the right Value Added Tax exemp- • It must be left in the same condition as tion is included in your contract. US personnel when it was taken over; should contact the US Housing Office of USAG • At the start of the rental period a deposit of in Schinnen. Supplies are normally cut off on one month’s rent is usually required. At the change of occupancy until the new occupant termination of the rental period the money is asks for reconnections. refunded, after subtraction of the cost of any necessary repairs; Radio and Television • Unless the contract states differently, the In addition to local radio programmes, Ameri- normal term of notice in the Netherlands is can Forces Network (AFN) on FM 89.2 MHz one rental month. Before ending the rental and British Forces Broadcasting Services contract, contact IHO for assistance. (BFBS) on FM 90.2 MHz can be received locally. Canadian Forces Network Brunssum Pertinent Facts about Utilities (CFNB) also broadcasts from its own studios • Electricity supply in the Netherlands is within the Headquarters and can be received 50-cycle, single phase, 220 Volt A.C. as op- on FM 96.9 MHz. Dutch television transmits posed to the 60-cycle, 110 Volt used in the many English and other foreign language United States. Fittings are of the European programmes. type and differ from US standards. • The gas used in the Netherlands is natural Dutch TV Channels retain the original gas. Most of the cities and villages in South soundtrack and use Dutch subtitles. Most local Limburg obtain natural gas from the regional communities have a television cable system gas company Essent with its main office in (ZIGGO). Dutch TV magazines give programme Roermond. For main connections, the muni- details of all channels receivable in the area. cipal gas service company or Essent should be contacted. In most places it is possible At Hendrik Camp satellite receivers have been to hire gas appliances for heating, kitchen set up at several locations e.g. at Club 13 and and bathroom water at low rates. This will numerous conference rooms in Building H-106. also include maintenance. • Waterleiding Maatschappij Limburg provi- It is important to note that Continental, UK des domestic water supply. The water in and US televisions operate on different sys- Limburg is, in most locations, categorized as tems and receivers may need to be adapted. “hard” water. For connections, the Internati- American and European video film formats onal Housing Office will assist you. are also different as the regional restictions for • Private telephone and internet connection DVD players. can only be installed into a private residence after an agreement has been made between an individual and the provider. The Internati- onal Housing Office will provide you with all necessary information.

Domestic Accommodation Newcomers Guide 19 Sleep, Meet %JOF

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Opening hours: Monday-Friday 9.30-12.30 and 13.30-16.30 Location: Building H-604, JFC HQ Brunssum, extension 2492 T +31 (0)45 526 24 92 E [email protected] W jfc.meeus.com Serving the NATO Community

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IC PUBL TO TO REL IED / IED SIF NCLAS NATO U NATO

E DAT 09 20 EB EB F

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MAP EET H S RIENTATION UNSSUM O UNSSUM R B

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N 281

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Schin op Geul N 300

Legend I$ Hospital Aachen n Railwaystation Road from A79 to JFCBS Simpelveld

Joint Force Command Headquarters Brunssum SERIES JFC HQ Brunssum MISC 001 Rimburgerweg 30 SHEET BRUNSSUM ORIENTATION MAP Produced by JFC HQ Brunssum J2 Geo EDITION 01 6445 PA Brunssum DATE FEB 2009 Based on 25K Vector Data The Netherlands 1 0.5 0 1 2 3 4 supplied by Royal Netherlands Army Geographic Agency NATO UNCLASSIFIED / REL TO PUBLIC Postal address: Kilometers P.O. Box 270 6440 AG Brunssum 1 0.5 0 1 2 3 Miles Switchboard NCN(formerly IVSN): 244 + ext 2222 DSN: (314) 364 + ext 2222 Com: +31 45 526 2222 www.carolus-thermen.de Daily from 9a.m. to11p.m. Passstraße 79,D-52070Aachen thermal bath SOME GOOD! DO YOURSELF carolus thermen carolus xeine ealn yu o nue or akn i te ehrad i bt sml and simple both is Netherlands the in effiprovide? can we service banking the in interested you Are cient. your ensure to you enabling experience, and knowledge extensive our with you provide to delighted be would fiWe affairs. nancial your to approach different a require may Netherlands the in Yourstay English. of level good fiwill a you speak branches to our able of are most that At staff best. nd the answer: Simply abnamro.nl/kantoren orcallusat 0900-0024(EUR0.10perminute). visit Please Hoensbroek. in Kouvenderstraat 97, no. and Brunssum in Raadhuisstraat 1, no. CAN YOU EXPECT FROM US? FROM YOU EXPECT CAN WHAT LEVEL OF SERVICE • sauna • spa • gastronomy Then visit one of our branches at branches our of one visit Then

büro G29 Come,,PNNFO4FIFO6OEFOUEFDLFO Look, Discover. YourDie Audi local Spezialisten Audi specialists. in Ihrer Region. JacobsIhr Jacobs automobile automobile sales Verkaufs-Team team looks forward freut sich to your auf visit:Ihren Besuch: (l.v.l.n.r.Come, to r.) KonstantinKonstantin Look, Discover. Bach,Bach, Marcel Marcel Oellers, Oellers, Lothar Lothar Herfs, Herfs, Jürgen Jürgen Wings,Wings, GerdGerdCome,,PNNFO4FIFO6OEFOUEFDLFO Caron,Caron, Look, Discover.Achim Käfferlein,Käfferlein, AlfredAlfred DeffurDeffur Your localYourDie Audi Audi local Spezialisten Audispecialists. specialists. in Ihrer Region. Jacobs automobileJacobsIhr Jacobssales automobile team automobile looks salesforward Verkaufs-Team team to your looks visit:(l. forward freut to r.) sich Achimto your auf Käfferlein, visit:Ihren Besuch: Martin6OTFS'JOBO[JFSVOHT"OHFCPUGS4JFOur Deffur, offer Michael(l.v.l.n.r. to (including r.) Wittwer, KonstantinKonstantin Gerd Bach, Bach, ﬁnancing)Caron, Marcel Marcel Lothar Oellers,Herfs,Oellers, Marcel Lothar Lothar Oellers, Herfs, Herfs, Markus Jürgen Jürgen Weber, Alfred Deffur,Wings,Wings, Michael GerdGerd Caron,Marx.Caron, Achim Käfferlein,Käfferlein, AlfredAlfred DeffurDeffur

Audi"VEJ""UUSBDUJPOOur A3offer 1.66OTFS'JOBO[JFSVOHT"OHFCPUGS4JFOur (including offerAttraction (including financing) financing) gasoline 7575 kWkW, engine, 5 Gang, 5-speed Brillantschwarz, gearbox, brilliantAlu-Gussräder, black paint Komfortklimaautomatik, finish, alloy wheels, automatic Radio airChorus,Audi conditioning A1 Kopfairbags, Audi1.2"VEJ""UUSBDUJPO system, Attraction A3 1.6 elektr. Chorus Attraction Außenspiegel, radio,gasoline gasolinehead airbags, ESP, el. electricallyFH., ZV mit adjustable FFB u.v.m. exterior mirrors,68 kW engine, electronic 755-speed75 kWkW, engine, 5stability Gang,gearbox, 5-speed Brillantschwarz, programbrilliant gearbox, black (ESP), brilliantAlu-Gussräder, paint black finish, electrically paint Komfortklimaautomatik,all oyfinish, wheels, operatedalloy wheels,manual frontautomatic Radio windows, air conditioningairChorus, system, conditioning Kopfairbags, Chorus system, radio, elektr. Chorus side Außenspiegel, -andradio, head head airbags, ESP, el. electrically FH.,middle ZV mit armrest, adjustable FFB u.v.m. exterior centralAnzahlung:electrically locking adjustable mirrors, system exteriorelectronic with mirrors, stability remote4.200,- start-stopprogram control, (ESP), system, electricallyetc. central operated locking frontsystem windows, with Laufzeitremote control, / Monaten:central Anzahlung:etc. locking system 36 with remote4.200,- control, etc. Initial payment:Laufzeit / Monaten:¤ 4,200.00 36 FahrleistungInitial / Jahr: payment: 15.000¤ 4,200.00 km DurationInitial payment: of agreement:DurationFahrleistung of€ agreement: 2,990.00 / Jahr:36 months 36 15.000 months km * * We also sell tax free! MonatlicheDuration of agreement: MileageRate:Monatliche per 36 year:Rate: months 178,5015,000178,50 km Mileage per year: 15,000 km Zweigstelle Audi Zentrum Aachen Effective rent perMonthly*Ein year:Angebot payment: der 3.9 Audi % Bank. ¤ 178.50* Zweigstelle Audi Zentrum Aachen Monthly*Ein Angebot payment: der Audi Bank. ¤ 178.50* Jacobs automobile GmbH & Co. KG Mileage per year:* An offer from10,000 Audi Bank km Jacobs automobile GmbH & Co. KG * BalloonAn offer payment:from Audi Bank € 11.550,- Monthly payment: € 169,00 JACOBS * An offer from Audi Bank automobile Fuel consumption in liters/100 km: in Kraftstoffverbrauch l/100 km: innerorts 9,6; JACOBS urban areas 9.6; in rural areas 5.6; combined 7.1 AnAn Fürthenrode 58-6058-60 • · GeilenkirchenGeilenkirchen Fuel consumptionCOaußerorts emissions,in liters/100 5,6; kombiniert combined: km:7,1; 169 in g/km CO2-Emissionen g/km: kombiniert 169 Phone: Telefon:+49 (0)2451 02451-987011 - 987011 urban areas 6,2; in2 rural areas 4,4; combined 5,1 automobile A [email protected] of the Jacobs group of companies FuelCO2 consumption emissions, incombined: liters/100 118km: g/kmin Ein Unternehmen der Jacobs Gruppe urbanKraftstoffverbrauch areas 9.6; in l/100 rural km: areas innerorts 5.6; combined 9,6; 7.1 AnAnwww.jacobs-automobile.com FürthenrodeFürthenrode 58-6058-60 • · GeilenkirchenGeilenkirchen COaußerorts emissions, 5,6; kombiniert combined: 7,1; 169 g/km CO2-Emissionen g/km: kombiniert 169 Phone: Telefon:+49 (0)2451 02451-987011 - 987011 2 A member of the Jacobs group of companies A memberEin of Unternehmen the Jacobs der group Jacobs of Gruppecompanies Please enjoy an adventurous day at our Swimming Paradise with it’s many attractions. Or enjoy a saunaprogramme according to your wishes! Our extensive Saunalandscape offers you eight saunarooms, two relaxrooms, multiple massage- and cosmeticoffers and much more. We are looking forward to your visit!

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General Vehicle and Homeowners Insurance The international community Headquarters (Bldg 604) Allied Joint Force Command Brunssum (HQ HQ JFCBS personnel have at their disposal JFCBS) offers a wide range of tastes in a full service insurer right here in Mini-Mall. recreational, sporting and social activities. This service provider is fully aware of the Any suggestions for additional activities can be service members’ insurance needs here in made to HQ JFCBS Family Support, Morale & the Netherlands, and their policies are written Welfare Branch (FSMW, ext. 2626). in English. The concessionaire can be reached at ext. 2492. Opening hours: Monday through National and International Friday from 0930-1230 & 1330-1630. The provision of some amenities such as postal, medical and dental facilities is a national HQ JFCBS Gymnasium responsibility. Other facilities, such as the The HQ JFCBS Gymnasium is located at fitness centre, theatre, library, arts and crafts Building H-405. It provides a large variety of centre, auto repair shop, child care, youth fitness programs and equipment to meet the services, swimming pool, sports complex and fitness goals for you and your family. We offer conference centre are provided under interna- men’s and women’s changing rooms equip- tional arrangements and are available to all na- ped with showers, daily use lockers, and a tionalities within the Headquarters. These are sauna. The fitness centre has an assortment of principally arranged by the HQ JFCBS Family courts and multi-purpose rooms for your use. Support and Morale & Welfare Branch. These courts and rooms include two squash and handball courts, basketball court, self Facilities directed fitness room, spinning room, multi- A wide range of sporting and recreational purpose/aerobics room, cardiovascular facilities are provided. In addition, concessio- room, and weight training room. naires offer tax free shopping, insurance, and The cardiovascular room contains cycles, hairdressing services within the base. stair steppers, cross-trainers, treadmills, and

Amenities Newcomers Guide 28 rowing machines. The weight training room International Boy Scout Troop, Scuba contains a full line of bodybuilding equipment Diving Club, Girl Scouts, JFC Golf Society, created by Life Fitness and Hammer Strength. Scale Modeling, Allied International Mar- It is designed for both light and heavy workout ching Team, International Spouses Club, plans enabling you to target specific muscles. Knights Hockey Club, Sailing Club, Shooting If you want a fitness workout plan, our Phy- Club, Orcas International Swim Team, sical Training Instructor can assist you with a Triathlon Club, Tri Border Walking, Hockey physical fitness programme. The fitness centre Club, Alliance Players, JFC Jiu-Jitsu Club, also offers solarium (tanning bed) and mas- JFC Youth Football Club, Other Ranks Asso- seuse services. More information is available ciation (Enlisted), Civilian Staff Association from the HQ JFCBS Fitness Centre by calling (CSA), Allied Officer Association. ext. 3170 or 3171. Opening hours: Monday through Thursday 0600-2000, Friday- 0600- Further details may be obtained from the Fa- 1500, Saturday 0900-1300. Sunday CLOSED. mily Support, Morale & Welfare on HQ JFCBS ext. 2626. Tennis Courts We have four tennis courts, adjacent to the Swimming Pool swimming pool. You don’t need to join a club The indoor heated swimming pool (25 x 12 to use these courts, and there is no charge for 1/2 meters) is located in Building 605, in the their use. vicinity of HQ JFCBS Mini-Mall. It may be used by all HQ JFCBS personnel and their family Sports Complex members at nominal costs. A sauna and sun The HQ JFCBS Sports Complex (also referred bed is also available. Depth ranges from 1 to to as “the Slag Heap”), has eight floodlight 3.80 meters, but even the tiniest toddlers can lit fields for soccer, 5-a-side, field hockey wet their toes in a 6 x 6 meter baby pool with a and rugby. There is a 400-metres track, two depth of 20-40 centimeters. Lunchtime joggers shower rooms and changing facilities near and sunbathers can use the changing facilities the main pavilion. by paying the regular pool entry fee. Men and There’s a long jump pit, two baseball fields women’s dressing rooms each have showers, and a horseshoe pit. A major attraction at lockers and hairdryers. Military members and the Sports Complex is the newly renovated NATO Civilians swim for free during designa- covered barbecue area, which has large grills ted times. Call HQ JFCBS ext. 3172 for more and bench tables. There is plenty of space for information. groups, clubs or individual families to picnic and socialize in the fresh air. Lighting, electri- Library cal outlets and tap water are also available. The HQ JFCBS Library provides books, audio A playground is available for children, with books, language videos, DVDs, maps and lots of running space. There are also bouncy current issues of international magazines castles available for rent. During the summer, and newspapers. Some of these materials the Sports Complex is the scene of various HQ are in different languages. Interlibrary loans are JFCBS special events like Summer Fest, Hoc- available. There is a children’s area with books key Festival, Football Tournament, and other in English, Dutch, French and German. The HQ shows and sports meetings. Call HQ JFCBS JFCBS Library is located at HQ JFCBS in the ext. 2055 for more information. Mini-Mall. Services are free for all HQ JFCBS, USAG Schinnen Benelux, NATO Geilenkirchen HQ JFCBS Clubs and Activities personnel and their family members. As well as the many community activities Internet services are also available and the and recreational facilities provided by the library subscribes to several on-line databases HQ JFCBS Base Support Group, there are for reference and research. The databases numerous HQ JFCBS member run clubs and are available through the HQ JFCBS Library’s societies available. HQ JFCBS members, clubs homepage: www.library.eur.army.mil. and activities indicated below are available for The library offers also a free wireless “hot- participation: spot” for your use.

Amenities Newcomers Guide 29 ANIMAL HOTEL ABDISSENBOSCH The address where your pets feels at home

DAYCARE New cat-place where your cat 36 can move freely. YEARS Roomy outside place, playgrounds, central heated. Grooming salon, also D-I-Y washsalon for pets.

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Vogelzankweg 230 • NL-6374 AH Landgraaf • Tel +31 (0)45 531 72 17 www.dierenhotelabdissenbosch.nl (also in English) A new multi-purpose room is available with with your minor automotive needs. The shop 10 chairs and two tables. It can be used for has a large variety of general and speciali- classes, meetings, watching satellite TV or zed automotive tools. Computer analyzers playing wii games. You will find a white board, are available to perform diagnostic tests. A TV-set, a projector, DVD player, a wii games welding bay is also available. console and wireless internet. For reserva- The Car Craft Center is basically a do-it- tions please call HQ JFCBS ext. 2669 or yourself workshop. However, a master mecha- 2469 (commercial 045-526 2669 or 045-526 nic can perform oil change, brakes, wheel 2469). HQ JFCBS Library operating hours : balancing, gas welding, steam cleaning and Monday&NATO Holidays – closed, Tuesday- headlight alignment. Attendants can provide Wednesday from 1100 to 2000, Thursday- Fri- you with a wealth of international technical day from 1100 to 1800, Saturday - Sunday automotive advice on almost any job. Assig- from 1200 to 1600. ned personnel, with the exception of Dutch nationals, due to local laws, can receive their annual vehicle inspection (APK) right here on the base. Arts and Crafts Centre The HQ JFCBS Arts and Crafts Centre in building H-607 (ext. 2454) offer ceramics, woodworking, and custom framing. The ceramic shop offers an introductory class, which is a mandatory requirement prior to using the ceramic facilities. The class will familiarize you with the facility and the proper techniques of the art of ceramics. The Frame Shop offers a “we-frame-it” service, as well as classes to learn to “do-it-yourself”. Painting and many other forms of fine arts can also be pursued in this centre. Language classes Language Classes are offered in English, French, Dutch, German and Spanish for personnel and their families. For more information, contact the Base Support Group Family Sup- port and Morale & Welfare Branch at ext. 2626. Alliance Theatre HQ JFCBS Alliance Theatre in building 405, Full Service Barbershop and Beauty seats 365 people, shows movies every Sa- Salon (Bldg 604) turday at a fraction of off-base prices. AAFES A beauty salon for men and women is located Reel time Theatres supplies newly released in the Mini-Mall and it is operated by a con- movies, shows are every Saturday. Adult cessionaire. Our hair styling salon can provide admission: 4.00 euro (ages 12 and older). Child you with anything from the basic regulation admission: 2.00 euro (ages 11 and under). The haircut to a bit of extra glamour for that special theatre can be reserved for military briefings, event. The salon can be contacted on ext. community meetings, conferences or other ga- 2957. therings requiring a large auditorium by calling Opening hours are Monday through Friday the Family Support and Morale & Welfare at from 0830 to 1700. ext. 2626. Most local towns have modern ci- Car Craft Centre nemas, many of which screen films in English. The five-bay Car Craft Center offers a wide Additionally, nearly every large town has its range of equipment for do-it-yourself auto- own municipal theatre in which regular cultural mobile enthusiasts; we also offer a drop-off productions take place. You’ll find the program service. It is situated in Building 402, HQ listed in various national and international bul- JFCBS ext. 3173. The shop can assist you letins and publications.

Amenities Newcomers Guide 31 Best cars Best prices

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members. For information, call HQ JFCBS ext. 3723. Opening Hours: lunch 1200-1400. Closed on weekends. Club 13 All HQ JFCBS ID cardholders may use Club 13 for military functions, personal parties, hail and farewells, etc. It is located on the top floor of Building 201 at HQ JFCBS. The club has a bar and an impressive disco set-up, stage and dance floor. Call Family Sup- port and Morale & welfare ext. 2626 for more information. Child, Youth and School Services (CYSS)- CDC, SAC, YC, Youth Sports and Fitness The CDC Building 505 is open Monday-Friday 0700-1800 and offers full day programs for children 6 weeks to 6 years old. Part day pre- HQ JFCBS Conference Centre school is offered for children 3 to 5 years old The HQ JFCBS Conference Centre, building as well as a before and after school program 701, is located one km to the east of HQ for IY1 and IY2 students. Hourly care is also JFCBS. The conference centre has reception available for children in this age group. SAC rooms for private and official functions offers before and after school care for children and is open to all members of the HQ JFCBS in IY4-M1. Before school care is open from community including the National Support 0700-0900 and after school care is from 1530- Units. The Einsenhower Hotel is located on the 1800. SAC provides care 0700-1800 on school premises for lodging. Call ext. 3188 for details. out days. The Youth Center (YC) Building 603 is open to all registered youth in 6th – 12th HQ JFCBS Allied Officers’ Association grade. The Youth Sports and Fitness Program Membership is open to all Officers assigned to offer a variety of individual and team sports the Headquarters. for children and youth 3 yrs-18 yrs. To register for all CYSS Programs call or stop by Parent Central Services Building 505, Ext 4192. Open Other Ranks Association to all NATO and US ID Card holders. This active association is open to Non-Com- missioned Officers (OR-4 and above). Religious Services The HQ JFCBS International Chapel Centre Civilian Staff Association is in building H-405. It has three chapels and Membership is open to all NATO International endeavors to cater for all Christian denomina- civilians assigned to the Headquarters. tions. Regular Sunday services and sponsor- associated groups are available. Miners’ Rest The HQ building cafeteria is open Monday British Office: through Thursday from 0730 to 1530 and HQ JFCBS ext. 2959/2804 Friday 0730-1430. Coffee, tea, soft drinks, sandwiches as well as a daily lunch menu are German Office: available. Protestant: HQ JFCBS ext. 2422/2912 Roman Catholic: HQ JFCBS ext. 3101/2909 Alliance Rest The Alliance Rest is situated in Building 201 at Netherlands Office: HQ JFC Brunssum. It provides an internatio- HQ JFCBS ext. 3125 nal cuisine on its daily lunch menu as well as coffee and desserts. This facility is open to all United States Office: military, civilian staff personnel and their family HQ JFCBS ext. 2940

Amenities Newcomers Guide 33 Medical Services in the Netherlands

Health Insurance insurance policyholder. With the above-mentioned A long-term assignment abroad can have a big influ- Health Insurance Card all costs of Primary Health ence on your Health Insurance in the home country. Care will be covered. Excluded from the services are Reimbursement for medical treatment will probably Dental Care and Physical Therapy. Dependants of change or the contract between the contractual German soldiers that are not insured in an obligative partners might even come to an end, if special ar- health insurance will have to pay cash and are refun- rangements were not made before the start of the ded by their government afterwards. assignment. Therefore every soldier/employee of HQ JFCBS should talk to his Health Insurance Provider Dependants 18 or older, attending school, apprenti- to clarify the conditions of the contract regarding ceship, or unemployed have to join the Netherlands the coverage of medical costs, for themselves and Health Insurance at their own cost. The E-106 family members. standard form of the home Nation will not cover them. In case of any employment in the Netherlands It is also recommended to talk to the national Health a mandatory membership in the Netherlands Health Care Authorities of their home country regarding Insurance is a legal requirement. this before moving into the Netherlands. The costs Furthermore European Health Insurance Providers for “inpatient treatment” should be discussed and offer a European Health Insurance Card (EHIC) that fully understood. For all European Nations some is provided for travelling through European Coun- guidelines for Social Security (medical matters) tries. It covers though emergency care only. Each do exist, which are in effect for the Troop Contri- TCN has probably made arrangements with several buting Nations (TCN). All personnel should contact European countries and such cases should be their National Medical Centre, if available, to ensure discussed with the Health Care Provider of the home that they are registered appropriately. Once again, country as well, before starting a “private journey”. soldiers and employees of HQ JFCBS, coming from European Union countries, should seek to gain all Even if arrangements were made between the sen- the information and regulations about reimbursement ding Nation and the Nation people are travelling in, for medical costs from their government. in some cases they will be charged in cash. This fact Dependents of soldiers and employees of the HQ should be discussed with the National Health Care JFCBS, coming from EU Countries, have to apply for Authorities of the home country, as well. an E-106 - standard form from their national Health There is also a big difference between the Nations Insurance Provider. This standard form must include in the total costs covered. Additional temporary all eligible insurance policyholders and has to be insurance might be recommended depending on brought to the nearest local Netherlands Health Insu- what is covered and what responsibility falls on the rance Provider: CZ/Central Ziekenfonds: Wilhelmi- individual service member. nastraat 39, 6131 KM Sittard, tel: in general: 046-4595656 / accounting clerk: 046- British Medical Services at HQ JFCBS 4595038. Medical: British Medical Centre The Netherlands Health Insurance will register the POC: Flight Sergeant Pierre person and give a Health Insurance Card to each Tel: 045-526-3246

Medical Services in the Netherlands Newcomers Guide 34 Dental: British Dental Centre POC: Corporal O’Brien Tel: 045-526-2293 Emergency and after hours care is to be provided at local hospitals.

Dutch Medical Services at HQ JFCBS Medical: Dutch Medical Centre (H-308) 0800 – 1200 and 1300-1700 Tel: 045-526-2996 (during lunch and coffee break only for emergencies 045-526-2323) German Medical Services at HQ JFCBS Address: Brunssum, Akerstraat 57 Physician Orderly Room: tel. 045-526-2330/2363 Dentist Orderly Room: tel. 045-526-3147 The German physician is responsible for German after your arrival. military personnel only. The German Dentist has In case of a serious accident or life threatening permission to treat soldiers and their dependants, if medical emergency call 112 for an ambulance. capacity allows him to do so. The service of the Ger- man Dentist is not free of charge for other nations or any dependants. Weekends and Dutch holidays (24 hours a day): US Medical Services at HQ JFCBS At the weekend, on Dutch holidays and after work Medical care for US personnel is provided at Gei- from 17.00 till 08.00 hours the medical emergency lenkirchen NATO AB, Germany. You can register to service should be used for sickness and minor book medical appointments online by visiting www. diseases when the local general practitioner can not tricareonline.com, or you can call the appointment be reached. In the region of Limburg there are three line at +49(0)2451-99-3200. points of contact in charge, depending on where you live: Heerlen, Sittard and Maastricht. They are Dental Services: located directly in the hospital or in a building right Please visit www.tricaredentalprogram.com for more next to the hospital. At these places you will always information, or call the Dental Clinic at +49(0)2451- find a general practitioner, who will decide what fol- 99-3535. low up strategy might be useful in your case.

US Military TRICARE: Southeast Limburg Night Care Heerlen: For more information, please call the TRICARE Southeast Limburg Night Care Heerlen: situated in Service Center at +49(0)2451-99-3400, or visit the SEVAGRAM Clinic, building Plataan. website at www.europe.tricare.osd.mil Address : Henri Dunanstraat 3, 6419 PC Heerlen. Tel. 045-577 88 44. Nurse Advice Line: 00800-4759-2330 Open 24/7, including holidays Southwest Limburg - Huisartsenpost Maastricht: Address: P. Debyelaan 25, 6229 HX Maastricht (at the hospital Academisch Dutch Medical Services/artsen, Medisch Centrum Maastricht) huisartsen Tel. 043-3877777 In the Netherlands your general practitioner will guide you through the Health Care System. They Sittard - Huisartsendienst Westelijke Mijnstreek: will decide whether you need to go to hospital or to Address: Dr. H. van der Hoffplein 1, a specialist. In cases, which are not life threatening, 6162 BG Sittard-Geleen (at the hospital Orbis it is mandatory that patients first contact a general Medisch centrum, next to the First Aid) practitioner. You can find local general practitioners Tel. 046-4009925 by using the www.goudengids.nl website, searching for: artsen-huisartsen. You can search using your postcode on www.artsenzorg.nl. You are strongly advised to get in contact with a general practitioner in the vicinity of your home in the Netherlands soon

Medical Services in the Netherlands Newcomers Guide 35 Pharmacy / apotheken in the Youth Health Centre for children 4+ Netherlands GGD Herleen 045-8506666 Information about the local pharmacies can be found in the Gouden Gids (www.goudengids.nl). Just se- Hospitals in Germany (close to HQ JFCBS) lect the region you live in and on the map shown in In case you have or want to use German medical the Internet will direct you to the pharmacy, which is facilities, the following options are open to you: “on call”. They will give further information when you call them during working hours: Geilenkirchen Telephone 045-5741004. Address: St. Elisabeth-Krankenhaus, Address: Henri Dunantstraat 5, Heerlen 6419 PC Martin-Heyden-Str. 32, 52511 Geilenkirchen, Further information will be available on the Internet: tel.0049-2451-622-0 www.dassenburchtapotheek.nl Areas of expertise: internal specialist, surgery, emergency surgery and orthopedics, ear-nose and throat, Midwives / vroedvrouwen in the anesthesia and intensive care Netherlands Heinsberg Midwives, nurses and physicians will provide Address: Städtisches Krankenhaus Heinsberg, every necessary support to you and your families. Auf dem Brand 1, 52525 Heinsberg, tel.0049-2452- Midwives in the Netherlands are well known for their 188-0 professionalism. They work closely with general Areas of expertise: internal specialist, surgery, practitioners, gynecologists and hospitals. emergency surgery, gynecology and midwifery, anesthesia and intensive care. Ear-nose, throat and Physical Therapy / Fysiotherapeuten in ophthalmology/eye surgery only on call. the Netherlands Aachen: Information about Physical Therapists can be Address: Uniklinikum der RWTH, Pauwelstr. 30, found in the Gouden Gids (www.goudengids.nl). 52074 Aachen Just select the region you live in and there will be a University hospital with all areas of expertise, tel. map shown in the Internet that will direct you to the 0049-241-800 location. Admission to hospital on weekdays: From 0800 to 1600: each hospital in Aachen! Dentist: From 1600 to 0800 It is recommended to talk to your national Medical Monday: Luisenhospital, Health Care Provider about the coverage of the Boxgraben 99, costs before getting dental treatment. tel: 0049-241- 4140 Tuesday: Universitätsklinikum, Dentist De Vries Pauwelstraße 30, Akerstraat 91, tel: 0049- 241- 800 6417 BK Heerlen Wednesday: St. Franziskus Krankenhaus, Tel: 045-5714552 Morillenhang 27, tel: 0049-241- 75010 Dentist Schoffelen Thursday: Marienhospital, Op de Vaart 9 Zeise 4, 6444 AH Brunssum tel: 0049- 241- 60060 Tel: 045-5252797 Friday: Universitätsklinikum, Pauwelstraße30, tel: 0049- 241- 800 Dentist Veugen Pastoor Habetsstraat 63A Admission to hospital on weekend: 6217 KL Maastricht 1st week: Luisenhospital Tel: 043-3431339 2nd week: St. Franziskus-Krankenhaus 3rd week: Universitätsklinikum Aachen Consultation office for children 0-4 4th week: Marienhospital Brunssum 045-5645383 5th week: Universitätsklinikum Aachen Heerlen 045-56354838 Maastricht 06-11874161

Medical Services in the Netherlands Newcomers Guide 36 WHY BUY A QUALITY CAR?

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a sint franciscusweg 36-3 // p 6417 bd heerlen // t 045 571 61 16 // f 045 571 26 11 // e [email protected] // w www.tswarteschaap.nl handelsregister 14079025 // rabobank 17.17.27.533 // btw nl 025081445B01 International Schools General national School of Maastricht (Secondary) and Children of HQ JFCBS members attend mainly caters to around 600 students from more than two international schools. AFNORTH Internati- 40 nationalities. We have welcomed the first onal School in Brunssum or United World Col- 50 boarding students from all over the world in lege in Maastricht (located about 30 km from September 2010 and a further 50 in Septem- the HQ JFCBS). ber 2011. In Brunssum United World College Maastricht (UWC Maas- AFNORTH International School tricht) is the thirteenth member of the United Address: Ferdinand Bolstraat 1 World Colleges family. Its foundation is the 6445 EE Brunssum result of the enthusiasm and commitment of www.afnorth-is.com UWC National Committees in the Netherlands, E-mail: [email protected] Belgium, Luxembourg and Germany. Many of Tel.: +31 (0)45 527 8221 these Committee members are former UWC Fax: +31 (0)45 527 8233 students from various countries. Together with many other supporters they are responsible for AFNORTH International School Brunssum this exciting new project in the heart of Europe. (AIS) provides private education for pupils from 3 to 18 years of age. We serve the military For admissions/first contact: communities in and around Brunssum, The [email protected] Netherlands. [email protected]

Four nations sponsor the school: Canada, Germany, United Kingdom and United States of America. Students from other nations may be admitted on a tuition-paying basis. The AIS staff is sensitive to both the special needs of our transient student population and the advantages inherent in this unique school setting. Parents may select an education in either the English or German language. There is also a French first language program available. AIS is registered and accredited in each owning nation. The program is regularly inspected by educational authorities from each owning nation. The diplomas which our high school students earn are accepted by European and North American universities and colleges. In Maastricht United World College Maastricht Address: Nijverheidsweg 25 6277 AL Maastricht, Postal Address: PO Box 1187 6201 BD Maastricht, http://www.uwc-maastricht.com/ Tel.: +31 (0)43 367 4666 Fax: +31 (0) 43 367 0809

UWC Maastricht opened in September 2009, and comprises the International Department of Joppenhof Primary School and the Inter-

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please check my website to see how I work Shopping & Bank Info B&S Central Store - Tax Free Retail at Car servicing (car parts are tax-free, if item ex- the Base ceeds 46 Euro). To participate in the scheme, Whether you shop for price, quality, conve- local traders have to possess a license. nience or a specific item, we hope that most The HQ JFCBS Support Group publishes a of your needs can be met at the B&S Central booklet, which lists all licensed traders under Store tax free retail shop. at least 28 different headings. The booklet explains how the scheme works in more detail. The shop is located within the Hendrik Camp Copies can be obtained from the Pass and in building 604, which is near the swimming Permits Office in building H-102. The office pool. The shop offers a wide range of tobacco, is open Monday through Friday for tax-free spirits, wine, beer, soft drinks, perfumes, processing (VAT forms cost 3 Euro each). For cosmetics, toys, sporting equipment, conveni- more information, call HQ JFCBS ext. 2319. ence food, gifts, souvenirs, clothing, footwear, leather goods, watches, electronic equipment, Tax free Shopping EU Market: stationary, international newspapers, coffee The JFCBS 15-10 tax-free scheme allows and tea. entitled personnel to purchase, free of value- added tax (VAT/BTW), an extensive range of The rationed goods section offers a compre- goods from traders within the EU community. hensive range of tobacco and liquor, which The goods need to be delivered at the entitled may be purchased by presenting a ration person’s host nation address and the entitled card issued by the National Support Units or person will need to have the good in posses- a temporary ration card issued by the pass sion at his address in the Netherlands throug- and permits office and a valid HQ JFCBS ID hout the 3 years or until the end of their tour at card. Dutch civilian staff members are not JFCBS. For more information and to download permitted to use the shopping centre, due to a HQ JFCBS Form 619, please, go to our Dutch tax regulations. Prices are competitive. Community web site:

Watch for flyers, which are published on the http://www.jfcbs.nato.int/jfcbrunssum-community/page149273854.aspx Internet and distributed throughout HQ JFCBS. For more information, see the shop manager in Bank info building H-604 or call ext. 4019. ABN Amro Opening Hours are Monday to Friday: 1000 to Raadhuisstraat 1 1800 hrs and Saturdays: 1000 to 1500 hrs. 6444AA Brunssum Tax Free Shopping “Downtown” As well as shopping tax-free on base, you can Contact by phone: also go “downtown”. This tax scheme allows For questions: 0900-00 24 all HQ JFCBS staff members, except for Dutch (choose option ‚3’ for an English-language nationals, to buy an extensive range of goods menu) from licensed local traders free of value-added tax (BTW). For complaints: 0800-02 40 712 (24hrs per a day, 7 days a week) The scheme covers a wide range of goods, the only government imposed exclusions being: www.abnamro.nl • Food, drink and tobacco goods. All of these can be bought tax-free at the B&S Central Other banks : ING BANK, Rabobank Internati- Store- Tax free retail shop. onal, SNS bank. • Any single item less than 46 Euro, including VAT. This is a limit imposed by the Nether- lands government. • Items designed to be permanently attached to immovable property i.e fixtures and fittings.

Shopping & Bank Info Newcomers Guide 41 Basic Dutch Phrases & Website Links Greetings Hello Hallo Etiquette Good day Goedendag Please Alstublieft Good evening Goedenavond Thank you (very much) Dank je/u (zeer) Good night Goedenacht Excuse me Neem me niet kwalijk Hi Hi/Daag I’m sorry, but... Het spijt me, maar... Good bye Tot ziens That’s a shame Dat is jammer See you soon Tot ziens May I... ? Mag ik... ?

General responses Numbers Yes Ja 0 Nul No Nee 1 Een I don’t know Ik weet het niet 2 Twee I think so Dat denk ik 3 Drie I don’t think so Ik denk het niet 4 Vier Of course Natuurlijk 5 Vijf True Waar 6 Zes With pleasure Met plezier 7 Zeven 8 Acht Question words 9 Negen Where? Waar? 10 Tien When? Waneer? Why? Waarom? Days of the week What? Wat? Monday maandag Who? Wie? Tuesday dinsdag How? Hoe? Wednesday woensdag How much/many? Hoeveel? Thursday donderdag Friday vrijdag Special occasions Saturday zaterdag Congratulations! Gefeliciteerd! Sunday zondag Happy Birthday! Fijne Verjaardag day dag Happy Christmas! Prettige kerstdagen! morning ochtend Happy New Year! Gelukkig NieuwJaar! afternoon middag Happy Easter! Fijne paasdagen! evening avond Good Luck! Veel geluk night nacht Enjoy the meal! Smakelijk eten today vandaag Have a safe journey! Goede reis! tomorrow morgen Have a good holiday! Prettige vakantie! tonight deze nacht Take Care! Doe voorzichtig! yesterday gisteren Have a nice day! Een fijne dag verder!

To learn more about HQ JFCBS, go to: www.jfcbs.nato.int/jfcbrunssum.aspx To read the Northern Star Magazine, go to: www.jfcbs.nato.int/jfcbrunssum/Northern-Star.aspx To find more about HQ JFCBS community activities, go to: www.jfcbs.nato.int/jfcbrunssum-community.aspx To take your family for a trip, go to: www.jfcbs.nato.int/jfcbrunssum-community/c100.aspx To download Newcomers Guide, go to: www.jfcbs.nato.int/jfcbrunssum/downloads.aspx To meet HQ JFCBS community, go to: www.facebook.com/jfcbs

Tourist Offices in The Netherlands, Belgium, Germany and France: The Netherlands Board of Tourism www.holland.com Belgian Tourist Office www.belgiumtheplaceto.be German National Tourist Board www.germany.travel The French Government Tourist Office www.franceguide.com Basic Dutch Phrases & Website Links Newcomers Guide 42 Emergency Information Card Did you know? Be Prepared in Case of Emergencies

How to react in case of emergency in the Netherlands? What to do in case of fire or utilities failure? General tips: Every Emergency is different, but at least you should: • Stay calm and think before you act. • Warn and inform your direct neighbours • When injured or in instant danger, call alarm services or try to reach others for help • Try to obtain information from reliable sources • Listen to Emergency radio broadcasts, Canadian Forces Network Brunssum at FM 96.9 and 99.7 MHz. • Or look at www.crisis.nl • Follow instructions from public services and authorities Important Telephone numbers

Police, Fire deparment, Ambulance (Emergency): 112 Civil Police (No Emergency): 0900-8844

Any Police information you might have, please call: WHEN EVERY SECOND Royal Marechaussee Regional Sergeant Telephone: 045-5250740 COUNTS!

Off the base information: On the base information:

• Royal Marechaussee • Emergency: Ext 2000 Control room: (By mobile phone: 034-3528900 (Emergency) 045-5262000) 034-3528999 (No Emergency) • BSG Security Desk, • Health authority (GGD) Ext 2616 045-8506666 • BSG Investigators, • Advice and Support Ext 2127 Domestic Violence • RMR/Alien Registration, 0900-1262626 Ext 3191 • Animal maltreatment • Regional KMar Sergeant (National number) 045-5250740 0900-2021210 • Office Royal Marechaussee Representative/Alien Registration 045-4058480 • Gas and Electricity breakdown 0800-9009