DOCSLIB.ORG

HOTEL FRONT OFFICE MANAGEMENT 00 Fm 4612.Qxp 1/11/06 3:25 PM Page Iv 00 Fm 4612.Qxp 1/11/06 3:25 PM Page I

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
HOTEL FRONT OFFICE MANAGEMENT 00 Fm 4612.Qxp 1/11/06 3:25 PM Page Iv 00 Fm 4612.Qxp 1/11/06 3:25 PM Page I 00_fm_4612.qxp 1/11/06 3:25 PM Page i HOTEL FRONT OFFICE MANAGEMENT 00_fm_4612.qxp 1/11/06 3:25 PM Page iv 00_fm_4612.qxp 1/11/06 3:25 PM Page i HOTEL FRONT OFFICE MANAGEMENT 00_fm_4612.qxp 1/11/06 3:25 PM Page ii 00_fm_4612.qxp 1/11/06 3:25 PM Page iii 00_fm_4612.qxp 1/11/06 3:25 PM Page iv 00_fm_4612.qxp 1/11/06 3:25 PM Page v Contents Preface vii Acknowledgments xi CHAPTER 1 Introduction to Hotel Management 1 CHAPTER 2 Hotel Organization and the Front Office Manager 37 CHAPTER 3 Effective Interdepartmental Communications 73 CHAPTER 4 Property Management Systems 95 CHAPTER 5 Systemwide Reservations 129 CHAPTER 6 Revenue Management 165 CHAPTER 7 Guest Registration 184 CHAPTER 8 Managing the Financials 222 CHAPTER 9 Guest Checkout 237 CHAPTER 10 Preparation and Review of the Night Audit 261 CHAPTER 11 Managing Hospitality 308 CHAPTER 12 Training for Hospitality 336 CHAPTER 13 Promoting In-house Sales 362 CHAPTER 14 Security 381 CHAPTER 15 Executive Housekeeping 411 Glossary 437 Index 453 00_fm_4612.qxp 1/11/06 3:25 PM Page vi 00_fm_4612.qxp 1/11/06 3:25 PM Page vii Preface he fourth edition of Hotel Front Office Management remains the standard in addressing the demands of the hotel industry in the new T millennium. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and interna- tional applications. This edition continues to encourage students to take an active part in applying these concepts to the exciting world of hotel opera- tions. A brand-new chapter on housekeeping reviews the role of the executive housekeeper, a member of the management team. The emphasis on management continues to be central to this fourth edition. The structure of the text will assist students as they prepare for positions as entry-level managers. The logical presentation of chapters in order of opera- tions—an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services—will give students insight into the front office manager’s role in the hotel. Students will also benefit from the discussions of other departmental managers, including security and house- keeping, and how they relate to the front office. Specific changes to the fourth edition include the following: Chapter 1, “Introduction to Hotel Management,” is updated with respect to the founders of hotel industry, including the late Kemmons Wilson, the founder of Holiday Inn; Ray Shultz, founder of Hampton Inn; nota- tion of the progress of the limited-service hotel chain Hampton Inn; and the impact of the events of September 11, 2001. A section on branding is included to help students classify the multitude of names of hotel properties in the marketplace. Chapter 2, “Hotel Organization and the Front Office Manager,” includes a detailed procedure for preparing a front office schedule of employees. 00_fm_4612.qxp 1/11/06 3:25 PM Page viii viii PREFACE Chapter 3, “Effective Interdepartmental Communications.” contains a new mini com- munication situation for students to analyze. Chapter 4, “Property Management Systems,” has expanded sections on choosing soft- ware and hardware. The term yield management is changed to revenue manage- ment. Intranet applications are included. Chapter 5, “Systemwide Reservations” (formerly “Reservations”), provides updates on the central reservations systems of Choice Hotels International, Intercontinen- tal Hotels Group (formerly Six Continents Hotels), and Carlson Hospitality World- wide. New discussion addresses global distribution systems (GDS) and the role of the Internet, including third-party websites. Chapter 6, “Revenue Management” (formerly “Yield Management”), presents new and pertinent examples of software applications. A new member of the front office staff, the revenue manager, is reviewed via a job listing. New buzzwords are defined: channel management of guest room sales by central reservation systems, GDS, third-party reservation system, toll-free phone number, travel agent, and so on are explored. Chapter 7, “Guest Registration,” has a new section on the latest self-check-in tech- nology. Chapter 8, “Managing the Financials” (formerly “Processing Guest Charge Pay- ments”), is consistent with the third edition, except for the title change. Chapter 10, “Preparation and Review of the Night Audit” (formerly “Night Audit”), includes sections on how to read the flash report and the night audit. Financial errors from the third edition are corrected. Chapter 11, “Managing Hospitality,” provides new insight into customer relationship management by integrating technology into delivering hospitality. Chapter 14, “Security,” describes changes since 9/11 to room key security and intro- duces biometrics, the measurement of voice, handprint, and facial characteristics. Each chapter is presented in smaller segments for greater ease in comprehension. The new chapter on housekeeping focuses on the management of the housekeeping department. This chapter features the role of the executive housekeeper as a manager and discusses the many management concepts required to organize this department, includ- ing assignment/workload; training; room inspection; housekeepers report; communica- tion (English as a second language); inventory control (linens, guest supplies, cleaning supplies, furniture); cleaning control; in-house versus outsourced laundry; the Occupa- tional Safety Health Act (OSHA); material safety data sheets; going green; and profes- sional associations. The fourth edition maintains high pedagogical standards. Features include Opening Dilemmas, which present a mini case study problem to solve with the help of subsequent chapter presentation: a Solution to the Opening Dilemma is included at the end of each chapter. Hospitality Profiles present commentaries from hotel front office managers, gen- 00_fm_4612.qxp 1/11/06 3:25 PM Page ix PREFACE ix eral managers, and other department managers in hotels, adding an element of human relations to the text. International Highlights are articles of interest that accentuate the international workforce and international career opportunities for graduates and provide a forum for professors and students to discuss this aspect of hotel management. Frontline Realities present unexpected yet very realistic situations that students must develop a method for handling. Case Studies in each chapter allow students to apply theory. A Glossary defines terms introduced in each chapter (these appear in boldface in the text). A completely revised instructor’s manual is available for the fourth edition. Will you like the fourth edition of Hotel Front Office Management? I think you will. I would appreciate your comments ([email protected]). My very best to the future professionals of the hotel industry. 00_fm_4612.qxp 1/11/06 3:25 PM Page x 00_fm_4612.qxp 1/11/06 3:25 PM Page xi 00_fm_4612.qxp 1/11/06 3:25 PM Page xii 01_4612.qxp 1/11/06 3:27 PM Page 1 CHAPTER 1 Introduction to Hotel Management OPENING DILEMMA CHAPTER FOCUS POINTS ■ Historical overview of the A hospitality career fair is scheduled at the end of the week at your hotel industry ■ college or university. Your recent review of this chapter has enticed you Hotel classification system to explore the career opportunities in limited-service and full-service ■ Trends that foster growth and employment in the hotels. Your instructor has asked you to prepare a list of possible hotel industry ■ Career development questions to ask the recruiter. What would you include in that list? The mere mention of the word hotel conjures up exciting images: a busy lobby filled with international dignitaries, celebrities, community leaders, attendees of conventions and large receptions, businesspersons, and family vacationers. The excitement you feel in a hotel lobby is something you will have forever in your career. Savor it and enjoy it. It is the beginning of understanding the con- cept of providing hospitality to guests. As you begin to grasp the principles of a well-operated hotel, you will discover the important role the front office plays in keeping this excitement intact. The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Effective communications—with guests, employees, and other departments of the hotel—are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping depart- ment inquiries concerning guest reservations are but a few of the routine tasks 01_4612.qxp 1/11/06 3:27 PM Page 2 2 CHAPTER 1 ■ INTRODUCTION TO HOTEL MANAGEMENT performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Itemized charges are necessary to show a breakdown of charges if a guest questions a bill. Services for which fees are charged are available 24 hours a day in a hotel property. Moreover, because guests may want to settle their accounts at any time of the day, accounts must be current and accurate at all times. Keeping this data organized is a top priority of good front office management. Founders of the Hotel Industry A history of the founders of the hotel industry provides an opportunity to reflect on our heritage. Learning about the founding giants such as Statler, Hilton, Marriott, Wilson, and Schultz, to name a few, allows a student of the industry to discover the interesting lin- eage of hoteliers. Studying the efforts of the innovators who carved out the modern hotel industry may help future professionals with their own career planning. E. M. Statler To begin to understand the history of the modern hotel industry, let’s look at its early entrepreneurs, who were motivated by wealth and fame on a grand scale.1 Ellsworth M.
Load more

Recommended publications
  • CUA V44 1952 53 10.Pdf (12.36Mb)
    CORNELL UNIVERSITY OFFICIAL PUBLICATION NOVEMBER 4, 1951 S c h o o l o j H otel A dm inistration ANNOUNCEMENT FOR SESSIONS OF 1951-52 and 1952-53 The University Calendar 1951-52 1952-53 FALL TERM FALL TERM Freshman Orientation Sept. 14, F Sept. 19, F Registration ...................................... Sept. 17-18,M-T Sept. 22-23, M-T Instruction begins .......................... Sept. 19, W, 1 p.m. Sept. 24, W, 1 p.m. Midterm grades due Nov. 7, W Nov. 12, M Thanksgiving recess: Instruction suspended Nov. 21, W, 12:50 p.m. Nov. 26, W, 12:50 p.m. Instruction resumed Nov. 26, M, 8 a.m. Dec. 1, M, 8 a.m. Christmas Recess: Instruction suspended Dec. 19, W, 10 p.m. Dec. 20, S, 12:50 p.m. Instruction resumed ................ Jan. 3, T h , 8 a.m. Jan. 5, M, 8 a.m. Examinations begin ..................... Jan. 21, M Jan. 26, M Examinations end Jan. 30, M Feb. 4, H Midyear holiday Jan. 31, T h Feb. 5, T h SPRING TERM SPRING TERM Registration Feb. 1-2, F —S Feb. 6-7, F —S Instruction begins Feb. 4, M Feb. 9, M Midterm grades due Mar. 22, S Mar. 28, Spring recess: Instruction suspended Mar. 22, S, 12:50 p.m. Mar. 28, S, 12:50 p.m. Instruction resumed .................Mar. 31, M, 8 a.m. Apr. 6, M, 8 a.m. Examinations begin May 26, M June 1, M Examinations end June 3, T June 9, T Commencement Day June 9, M June 15, M CORNELL UNIVERSITY OFFICIAL PUBLICATION Published by Cornell University at Ithaca, New York, every two weeks throughout the year.
    [Show full text]
  • Hotel Administration 1962-1963
    CORNELL UNIVERSITY ANNOUNCEMENTS JULY 24, 1962 HOTEL ADMINISTRATION 1962-1963 SCHOOL OF HOTEL ADMINISTRATION ACADEMIC CALENDAR (Tentative) 1962-1963 1963-1964 Sept. 15. ...S ..................Freshman Orientation......................................................Sept. 21... .S Sept. 17...M ..................Registration, new students..............................................Sept. 23...M Sept. 18...T ..................Registration, old students................................................Sept. 24...T Sept. 19...W ..................Instruction begins, 1 p.m.................................................Sept. 25...W Nov. 7....W ..................Midterm grades due..........................................................Nov. 13...W Thanksgiving recess: Nov. 21.. .W ..................Instruction suspended, 12:50 p.m.................................. Nov. 27...W Nov. 26...M..................Instruction resumed, 8 a.m..............................................Dec. 2 ....M Dec. 19. .. .V V ..................Christmas recess..................................................................Dec. 21... .S Instruction suspended: 10 p.m. in 1962, 12:50 p.m. in 1963 Jan. 3.. .Th ..................Instruction resumed, 8 a.m............................................. Jan. 6... ,M Jan. 19 S..................First-term instruction ends............................................Jan. 25 S Jan. 21....M...................Second-term registration, old students......................Jan. 27....M Jan. 22. ...T ...................Examinations begin.........................................................Jan.
    [Show full text]
  • The American Legion 13Th National Convention: Official Program [1931]
    THIRTEENTH ANNUAL NATIONAL CONVENTION THE AMERICAN LEGION ELEVENTH ANNUAL NATIONAL CONVENTION AMERICAN LEGION AUXILIARY TWELFTH ANNUAL PROMENADE NATIONALE LA SOCIETE DES QUARANTE HOMMES ET HUIT CHEVAUX NINTH ANNUAL MARCHE NATIONALE LA BOUTIQUE DES HUIT CHAPEAUX ET QUARANTE FEMMES DETROIT, MICHIGAN SEPTEMBER 21-24,1931 OFFICIAL PROGRAM AND INFORMATION BOOK TABLE OF CONTENTS Page Title Page "I Table of Contents 2 Dedication 3 Greetings from Governor Brucker 4 Greetings from Mayor Murphy 5 Executive Committee of Convention Corporation. ... 6 Greetings from Convention Corporation 7 National Officers of the American Legion 8, 9 American Legion Convention Program 10, 11, 12 Entertainment Program 12, 13 National Officers of the American Legion Auxiliary 14, 15 Auxiliary Convention Program. .16, 17, 18, 19, 20 World War Nurses Program 21 National Officers of the “40 and 8“ 22 Convention Program of the “40 and 8“ 23, 24, 25 National Officers of the “8 and 40“ 26 Convention Program of the “8 and 40“ 27 General Information Parade Orders 28, 29, 30 Band and Bugle Contests 38 Parade Grand Stands 31 Sightseeing Tours 39 Parade Coach Service 31 Hospitalization and First Aid. .39 Parade 40 and 8 32, 33 Luncheon Clubs 40 Headquarters Department Feature Parade 40 and 8 40 Delations 34 General Transportation 40 Registration 35 Naval Affairs 41 Postoffice 35 Reunions 41 Telephone Service 35 (see supplement) Information 36 Religious Services 42 Lost and Found 36 Salvation Army 43 Housing 36 Prizes, Bowling, Baseball 43 Parking Areas 36 Golf 44 Policing and Traffic 37 Directors Convention Convention Halls 38 Corporation 44 Chairmen of Committees—pictures 45, 46, 47 Chairmen of Sub Committees 48 AS THE Thirteenth Annual Na- / \ tional Convention of The American Legion opens, we pause in silent reverence to pay homage to those comrades who made the supreme sacrifice, and to whose everlasting glory and honor this book is dedicated.
    [Show full text]
  • ALEMANIA: Und Bildungsgesellschaft Mbh Fundada En 2008 Cuenta Con Más De 200 Socios En La Región Del Lago De Constanza, Oberschwaben
    4-02-2015 El presente BOLETÍN es una selección del total de ofertas que se difunden a través de EURES (European Employment Services) Las ofertas de empleo vienen distribuidas por países donde se encuentran los puestos ofertados. Para optar a ellas, contacten directamente con el punto de contacto indicado en la oferta de empleo. Estas y muchas más ofertas de empleo pueden consultarse en EURES El Portal Europeo de la Movilidad Profesional: http://eures.europa.eu donde podrán acceder a miles de ofertas de empleo. También pueden encontrarnos en Facebook: httpswww.facebook.com/Eures.SCE.Gobcan y en https://www.facebook.com/EuresSpain Cualquier propuesta o sugerencia, para hacer más eficaz la información que enviamos será bien recibida. EURES Las Palmas EURES S/C Tenerife C/ República Dominicana nº 4 C/ Tomé Cano nº 12, Las Palmas de G.C. S/C de Tenerife e-mail: [email protected] e-mail: [email protected] Â ALEMANIA: und Bildungsgesellschaft mbH fundada en 2008 cuenta con más de 200 socios en la región del Lago de Constanza, Oberschwaben. Somos un equipo de profesionales, con largos años de experiencia y conocimientos del mercado laboral. En nuestra base de Pintores &Soldadores datos, encontraremos para los candidatos el puesto de trabajo adecuado según sus para incorporación en pequeñas y medianas empresas en el sud de Alemania (Región características. Para este puesto de trabajo en Alemania usted debería disponer de: • Lago de Constanza) y en otras partes de Alemania. Nuestra empresa Dienstleistungs- Formación profesional terminada como Eléctrico o Mecánico Industrial • Experiencia und Bildungsgesellschaft mbH fundada en 2008 cuenta con más de 200 socios en la Laboral • Conocimientos de Alemán, o Inglés nivel alto.
    [Show full text]
  • Thomas A. Smith to Fill
    • Vol.- Llll HARTFORD, CONN., DECEMBER 14, 1955 No. II Thomas A. Smith to Fill Air Force Disbands $532,600 To Raise Faculty Several ROTC Units Spot Vacated by Peelle By JACK VAUGHN Salaries Over Ten Years Howie Muir Named Col. Menvin E. Potter, a liaison $532,600 was the share Trinity received of the one-half billion officer working under Maj. Gen. dollars granted to colleges and hospitals throughout the nation by Assistant Director Deichelman, Commander of the Air the Ford Foundation. Although President Jacobs has 1·eceived Force Reserve Officers Training Corps, "The College will sustain a revealed in an interview last summer only official notification from the Ford Foundation and is awaiting tremendous loss," said President at Langley Air Force Base, Virginia, more details regarding the grant, he could only say, as the T1·ipod Jacobs recently when announc­ that the Air Force intended to have went to press, that he was "greatly honored that Trinity should ing the official resignation of ROTC graduates make up the bulk of be chosen as a recipient of such a lofty honor as this generous Admissions Director William R. the Air Force's flying personnel, Peelle, '47, effective as of tomor­ rather than drawing as heavily upon grant." row, December 15. He will be the Air Cadet f>rogram. To accom­ The grants to colleges are to succeeded by Thomas A. Smith, '50, plish this, he said, the standards of Dean Vogel to be used exclusively for faculty who will serve as Acting Director of the Air Force ROTC would have to salaries, the money for which Admissions, and W.
    [Show full text]
  • By Mike Prero
    By Mike Prero Hospitals, V.A. Wilton Mason, LA 526 2/06 Jai Alai Mike Samuels, DC 49 11/05 Hot Dogs Ellen Gutting, NV 134 9/00 Japan ?, CAN 3608 9/93 Hot Springs Ed Brassard, WA 488 11/10 Jersey Match Co. Al Wolf, NJ 488 2/05 Hotel/Motel Warren Marshall, CA 110281 10/89 Jewelites (all) Les Hufford, OH 8688 8/93 Hotels (20s F-S) Bill Evans, MI 8742 9/05 Jewelites (non-sport) D. Longenecker, PA 1235 11/10 Hotels, DQ Bill Evans, MI 769 9/05 Jewelites, Football Win Lang, CA 1234 4/93 Hotels, Dia. S-F Neal Hospers, TX 111 4/93 Jewelites, Sports Ray Vigeant, CT 2450 1/99 Hotels,New Orleans Bob Smith, KY 295 3/06 Jewelry Stores D. Longenecker, PA 811 11/10 Hotels, NYC Bill Hayes, FL 2081 12/10 Jewels Les Hufford, OH 7880 8/93 Hotels, San Fran Bill Hayes, FL 869 12/10 Jewels, Dodge Kathie WIlliam, MD 1939 12/10 Houlihan's John Clark, FL 76 11/11 John Deere Mike Prero, CA 75 11/05 Howard Johnson's Kathie Williman, MD 411 12/10 Juke Boxes Ellen Gutting, NV 170 9/00 Hunts (food) Series Longenecker/Hofacker 1605 11/10 Jupiter One-Eight John Williams, OH 37 11/05 Hyatt Wayne Eadie, NY 795 12/10 Jutes Mike Prero, CA 211 12/10 Ice Cream Chester Crill, CA 398 4/05 Kaeser & Blair Mike Prero, CA 1381 12/10 Idaho Win Lang, CA 595 6/97 Kangaroos Chester Crill, CA 178 4/05 Illinois Win Lang, CA 2884 6/97 Kansas Win Lang, CA 803 6/97 Imperial 400 Motels Ralph Brann, IN 194 4/93 Kentucky Win Lang, CA 748 6/97 Indiana Win Lang, CA 846 6/97 King Midas M Co.
    [Show full text]
  • Looking Back on the Great NYC Hotel Race
    Looking Back on the Great NYC Hotel Race February 28, 2019 In 1919, two grand hotels were racing to completion. The Hotel Commodore connected to Grand Central Terminal and owned by The New York Central Railroad officially opened on January 28, 1919. Named after ‘Commodore’ Cornelius Vanderbilt, the founder of The New York Central Railroad System, it had a whopping 2,000 guestrooms. It also housed the single largest room ever constructed. It was so large at the time that, the day after its opening, a circus complete with elephants and all was staged in its grand ballroom. Following extensive renovation by the Trump Organization, the property was reborn in the 1970s as the Grand Hyatt. Not to be outdone, The Pennsylvania Railroad opened its own property, Hotel Pennsylvania, adjoining Penn Station some 15 blocks away. Intentionally opening a few days ahead of the Commodore, it was managed by Statler Hotels and was even larger with 2,200 guestrooms. Hotel Pennsylvania was also one of the first hotels to have a private bathroom for each guestroom. Amenities in the hotel included concierge, a dentist, a fully functioning hospital, separate plunge pools for both genders, a barber shop, a drug store, numerous bars, a coffee shop, a library, a spa, a full slate of restaurants and multiple conference rooms. Fascinatingly, the property used a patented ‘Servidor’ two-way door system where valets could leave clothes or other articles inside each room’s doorframe so as to not disturb guests. The property is still run as New York’s Hotel Pennsylvania, although the room count has been reduced to 1,700 as many of the original hotel facilities have been converted to alternate commercial uses.
    [Show full text]
  • School of Hotel Administration
    Cornell University Announcements School of Hotel Administration Cornell University School of Hotel Administration 1973-74 Programs leading to professional careers in the management of hotels, motels, condominiums, restaurants, clubs, hospitals, and institutions generally, and in their design and equipment layout. Cornell University Announcements Volume 65 of the Cornell University Announcements consists of twenty-one catalogs, of which this is number 9, dated June 15, 1973. Publication dates: twenty-one times a year (four times in August; three times in March and July; twice in January, June, and October; once in April, May, September, November, and December). Publisher: Cornell University, Sheldon Court, 420 College Avenue, Ithaca, New York 14850. Second-class postage paid at Ithaca, New York. J ± L _ Announcements C ontents 7 School of Hotel Administration 10 Student Life 13 Placement 14 Alumni 17 Finances 25 Admission to the School 31 Programs Leading to Academic Degrees 31 Requirements for Graduation 34 Curriculum 37 Suggested Programs for Food and Beverage Management 38 Suggested Programs for Prospective Club Managers 38 Suggested Programs for Resort and Condominium Management 41 Description of Courses 41 Management 43 Financial Management 47 Food and Beverage Management 50 Administration 54 Properties Management 57 Managerial Communications 58 Science 61 Register 61 School of Hotel Administration Faculty 65 Index 67 List of Announcements The courses and curricula described in this Announcement, and the teaching personnel listed herein, are subject to change at any time by official action of Cornell University. Correspondence Following are the addresses to use in obtaining further information on specific questions. Application forms and academic requirements for admission: Office of Admissions, Day Hall, Cornell University, Ithaca, New York 14850.
    [Show full text]
  • Hotel Administration 1964-1965
    CORNELL UNIVERSITY ANNOUNCEMENTS JULY 21, 1%1 HOTEL ADMINISTRATION 1964-1965 SCHOOL Ol HOI LI. \])MINKTRA'TION ACADEMIC CALENDAR (Tentative) 1964-1965 1965-1966 Sept. 19 ... .........S... ...Freshman Orientation .............................. ...........S... Sept. 21 ... ....M . ... Registration, new students...................... ...........M .. Sept.22 ... .. Registration, old students........................ ...........T.. Sept. 23 ... ...W... ... Instruction begins, 1 p.m........................... ....... W.. Nov. 11 ... ...W... .. Midterm grades due ................................... ...........W.. .........Nov. 10 Thanksgiving recess: Nov. 25 ... ... AV. .. ...Instruction suspended, 12:50 p.m.......... ...........W.. Nov. 30 , .. ....M... .. Instruction resumed, 8 a.m........................... ___M____ Nov. 29 Christmas recess: Dec. 19 ... .. Instruction suspended, 12:50 p.m............... ___S.......... Dec. 18 Jan. 4 ... ,...M... ... Instruction resumed, 8 a.m........................... Jan. 23 ... .........S... .. .First-term instruction ends............................ ...S........... Jan. 22 Jan. 25 ... ....M... .Second-term registration, old students .. ...M.... ... Jan. 24 Jan. 26 .........T... ... Examinations begin ....................................... ... .T ........... Jan. 25 Feb. 3 ... ... Examinations end ............................................. ... Feb. 2 Feb. 4 ... ...Th... ... Midyear recess .................................................. ... .Th...... Feb. 3 Feb. 5 ... ... Midyear recess.................................................
    [Show full text]
  • Annual Report 2019
    ANNUAL REPORT 2019 1 2019 MARTIN HOUSE BOARD OF DIRECTORS OFFICERS The MISSION of Frank Lloyd Wright’s Martin House is to Robert J. Kresse, Esq., Chairman of the Board Kevin R. Malchoff, President preserve, interpret, promote and sustain an integrated com- Donna L. DeCarolis, Vice President Jeffrey A. Wellington, Vice President position of world-class architecture, design and landscape. Thomas J. Murrer, Treasurer John E. Siegel, Assistant Treasurer Betsey Locke, Secretary The VISION of Frank Lloyd Wright’s Martin House is Michele Agosto to be a dynamic and celebrated masterpiece of innovative Gwen O. Arcara Douglas C. Bean architecture inspiring and attracting visitors with the Sheldon M. Berlow power of design in harmony with nature. Brian Carter R. Lorraine Collins, Ph.D. Brian J. Connolly Frank C. Cravotta, Jr. STAFF Russ Gentner FINANCE Bonnie Hopkins Mary Roberts, Executive Director Barbara Gasiewicz, Director of Finance Patrick J. Kaler Jolé Boldt, Executive Assistant Jeanne Galas, Corporate Accountant Rev. James J. Maher Mark V. Mistretta CURATORIAL GUEST SERVICES Michael J. Montante Susana Tejada, Curator Becca McCarthy, Guest Services Manager Jack F. Quinan, Ph.D. Janet Akcakal, Guest Services Robert B. Skerker DEVELOPMENT Heather McCarthy, Guest Services Keith M. Stolzenburg Dawn Warsaw, Director of Development Hannah O’Rourke, Guest Services Sylvia M. Tokasz Alexandra Passarell, Development Assistant Andrew Piazza, Guest Services John N. Walsh, III Danielle Schiavitti, Guest Services Susan A. Warren EDUCATION, PROGRAMS AND TOURS Brian Smith, Guest Services Daniel J. Zimmer Angela Laviano Hamister, Director of Programs _______________ Taylor Jeromos, Programs Coordinator LANDSCAPE EX-OFFICIO Gina Miano, Director of Education Nellie Gardner, Horticulturist Mary F.
    [Show full text]
  • Field Artillery
    RATHKAMP MATCHCOVER SOCIETY THE VOICE OF THE HOBBY SINCE 19-41 IRMS BULLETIN NO. 549 March/Apri12011 I By Mike Prero Hospitals, V.A. Wi lton Mason, LA 526 2/06 Jai Alai Mike Samuels, DC 49 11 /05 Hot Dogs E ll en Gutting, NV 134 9/00 Japan ?, CAN 3608 9/93 Hot Springs Ed Brassard, W A 488 11 / 10 Jersey Match Co. AI Wolf, NJ 488 2/05 Hotel/Motel Warren Marshall, CA 110281 10/89 Jewelites (all) Les Hufford, OH 8688 8/93 Hotels (20s F-S) Bill Evans, MI 8742 9/05 Jewelites (non-sport) D. Longenecker, PA 1235 11 / 10 Hotels, DQ Bill Evans, Ml 769 9/05 Jewelites, Football Win Lang, CA 1234 4/93 Hotels, Dia. S-F Neal Hospers, TX Ill 4/93 Jewe1ites, Sports Ray Vigeant, CT 2450 1/99 Hotels,New Orleans Bob Smith, K Y 295 3/06 Jewelry Stores D. Longenecker, PA 811 11 / 10 Hotels, NYC Bill Hayes, FL 2081 12/ 10 Jewels Les Hufford, OH 7880 8/93 Hotels, San Fran Bill Hayes, FL 869 12110 Jewels, Dodge Kathie William, MD 1939 12/ 10 Houlihan's John Clark, FL 76 II / 11 John Deere Mike Prero, CA 75 11/05 Howard Johnson's Kathie Williman, MD 411 12/ 10 Juke Boxes Ellen Gutting, NV 170 9/00 Hunts (food) Series Longenecker/Hofacker 1605 11/J 0 Jupiter One-Eight John Williams, OH 37 ll/05 Hyatt Wayne Eadie, NY 795 12/10 Jutes Mike Prero, CA 2 11 12/ 10 Ice Cream Chester Crill, CA 398 4/05 Kaeser & Blair Mike Prero, CA 1381 12/ 10 Idaho Win Lang, CA 595 6/97 Kangaroos Chester Crill, CA 178 4/05 Illinois Win Lang, CA 2884 6/97 Kansas Win Lang, CA 803 6/97 Imperial 400 Motels Ralph Brann, IN 194 4/93 Kentucky Win Lang, CA 748 6/97 Indiana Win Lang, CA 846 6/97 King Midas M Co.
    [Show full text]
  • Program Book
    The 12th Congress of the Middle East Society for MESOT Organ Transplantation Tunis - TUNISIA : October 18-21, 2010 Under the Patronage of the Tunisian Minister of Public Health PROGRAM BOOK Contents 1- Acknowledgments & Welcome Messages 3 2- Congress Useful Information 8 3- MESOT Council & Congress Committees 11 4- Geest Speakers 16 5- Pre - Meeting Courses 32 6- Scientific Program 36 7- Posters Presentations List 59 8- Social Program & Excursions 87 9- General Information 92 10- Program at a Glance 95 11- Congress Venue & Exhibition Area Plans 100 ACKNOWLEDGEMENTS & WELCOME MESSAGES Page 3 October 18 - 21, 2010 Program Book Acknowledgements The local Organizing committee would like to express their gratitude to His Excellency, Zine El Abidine Ben Ali, President of the Republic of Tunisia for His full support of the congress Special thanks to the following Ministries & organisations for their generous contribution and continuous support ● Prime Ministry ● Ministry of Public Health ● Ministry of Higher Education and Scientific Research ● Ministry of Foreign affairs ● Ministry of the Interior and Local development ● Ministry of Finances ● Ministry of Culture and Safeguard of Patrimony ● Governorate of Tunis ● Municipality of Tunis City ● Tunisian Internet Agency ● French Institute of Cooperation Page 4 October 18 - 21, 2010 Program Book Sponsors The local Organizing committee would like to thank the following companies for their generous support of the MESOT 2010 Congress. ● Platinum level ● Silver Level ● Supporting Sponsors Page 5 October 18 - 21, 2010 Program Book Congress President Welcome Address Dear all distinguished guests and participants, As chairman of the local organizing committee, it is my pleasure and great honor to welcome you to the 12th Middle East Society for Organ Transplantation that will be attended by about seven hundred participants.
    [Show full text]