Han Services; Nonprofit Organizations;

4. DOCUMENTRESUME

ED -214 728s -RC'013.273

AUTHOR ,Gore,,Jane S.; And Others 1 T ITLE The Message Transferred. A Record of Data Feedback Procedures to Interested Agency Clienteles andCounty CitizenglAs Part of the-Human Service Agencies' Collaboration in the Delivery of Services, and Amenities to Rural Citiieni in Clinton County, New

. - York. :INSTITUTION State Univ. of New York, r;lattsbUrgh. Coll. at Plattsbnrgh. SPONS AGENCY De9 partment of Agriculture,- Washington, D.C. PUB DATE 7 ,NOTE 256p.; In collaboration with the Council of Community Services in Plattsburgh and Clinton ConntyiNew, York.

EDRS'PRJCE MF01/PC11 Plus Postage. DESCRIPTORS *Agency Cooperation; *Delivery Systems; *Feedback; *Han Services; Nonprofit Organizations;. , *Organizational. Communication; Outreach tPrograms; t Private Agencies; Public Agencies; Rural Areas; *Rural Population; Transportation; Workshops IDENXJFIERS *New. York (Clinton County) / . 4- ABSTRACT 2 A 1977 study in' Clinton County, New York, investigated'collaimration'among human service.a4encies in the- . delivery of services jaed amenities:tb rural citizens. A major assumption was that itencies Working together would be more effective - in Meeting local needs. -ThiAti,pdblic, private, and non7profit agencies`were chosen-based oratheir. suppOsed interest inn a.rural transportation netwok.The,hfghest ranking administrator plus 1 or 2 other professionals or b6ard members from each agency made up the sample (n=57). 4nterviewe -were held with the sample regarding themselves andtheir agencies anda questionnaire was, mailed to them ..,requestingviews,ofeachof the oiher°29 agencies in terms of agency o interaction'AGuttman Scale construction primicIed characteristics of agencies hiVing.high,ihteraotion scones. Over 70 people attended a day7long workshop which communicated: results and planned for future interagency collaboration activities% Since, participating agencies ianted additional feedback,,28 individnal agency sessions Of 1 1/2 to 2 houps were conducted ingthe fall of. 1978. An evaluation at the session showed agency personnel wanted to increase communications

/ internally with..staff and staff/board members in terms of daily activities and longL=range program planning. Scripts for two,' audio- visual 'programs plus six appendices,of agency.and workshop

.materials comprise the bulk of the document. (BRR)

_ ? ************* ********************************************************i * , Reproductions supplied by. =RS are the best that can, be made * * ,fromrom the original documeet. . 42 ********************.**********************************,***************- . ti., - 2 ; 2 0 3

HE MESSAGE RANSFE RED

A Record Of Data Feedback Procedures

to Interested Agency Clientele's and - - County Citizens as Part of the Human Service Agencies' Collaboration in the Delivery of Services and Amenit'es to Rural Citizens in Clinton Count', New York

'fine S. Gore Helen Y. Nelson Katheilne Felty

U S DEPARTMENT OFEDUCATION NATIONAL INSTITUTEOF EDUCATION INFORMATION EDUCATIONAL RESOURCES CENTER IERICI en reproduced as This document has recelJkl trom the persoor organization WqinalMq,1 ,rtrfpye Department of Home Economics /Mmor change' have ty,er, made to reproduction(1.301' Ward Hall stated 'n this docu . Points of view or oplmons SUNY-Plattsburgh mentdonothecessaNyrepmsemoffirOALE . Plattsburgh, NY 12901 Oosdionmpmmv,

1979 'PERMISSION TO REPRODUCE THIS MATERIAL HAS BEEN GRANTED BY

o_ imk,) (-) ,

in collaboratiOn with:

Council of COmmunity Services TO THE DUCATIONAL RESOURCES INFORMATION CENTER (ERIC)" Plattsburgh and Clinton County' (

"THE MEi TRANSFERRED"

A Record of Data Feedback Procedures .o Interested Agency Clienteles and County Citizens as Part of the Human Service Agencies'Collaboration in the b. Delivery' of Services and Amenities to .0 'Rural Citizens 'in Clinton County, New York'

Jane S. GoreA I Helen Y. Nekson Katherine Felty'

A in collaboration with:

Council of CommunitYServices in Plattsburgh and Clinton County -4 ,

-s

Department of HomeEconomics Waid Hall SUNY Plattsburgfi

,.Plattsburgh, NY 12901 1

1979 , s

. .

ACKNOWLEDGEMENTS

(-4 \ dr

The authors are, respectively, assistantprofessor ol*Home Economics at SUNY Plattsburgh, professor ofCommunity Service Education, College of Human Ecology, CornellUniversity, and director, Council of

Community Services of Plattsburgh and 'Clinton County.,New yOrk. The C, cooperation of to Human Service agencies inClinton County is gratefully appreciated for participating in thedata feedback sessions. Thanks too, goes to Andrea LeClaire fortyping the drafts oftAis report and to Jean 4 0 eClaire for preparing the final manuscripts.

The preparation of this research and supportfor the data otareach

were financially aidedthrofth-a Federal Grant fromthesUrDepartment of Agriculture under authoiity grantedby the RurdlDelvelopmentAct f 1972, Public Law 92-419 Title V -Rural Development and Small Farm Research and Education, Sec. 502 (a) and (b), 86STAT.'672. Funds for this research were allocated to the Departmentof Community Service Education, CollegeOf

Human Ecology,-by,toe. New York State College of Agriculture and Life Science A Ithaca, a Statutory Collegeof the Stateliniersity at Cornell University, and Ext ensipn Programs New To rk ,in furtherance of Rural Development Research 4 carried out in Clinton County, New York.

ofEnvironmental Science et:-SUVY Ir. Peter Gore; Associate Professor Plattsburgh and Adjunct Associate Professorof Rural Sociology at Cornell consulted onthedadaatillYsi.n. ) assisted with the planning of the study and

411..

The Miner Institute in Chazy, Newt York,provided graphicervices; and xeroxing.

4- U

4 f

TABLE OF CONTENTS

Part I page'

Introduction 1 1

Data Outreach - Workshop 2

Data Outreach - Iidividual Agency Meetings' 44.-F 4 ti

Conclusions 9 '

Postscript - Research 6 Action 9

Part II

\ Educational Materials Developed for thisRhearch Effo

28 minute video tape -.script included

20 minute slide set with audio tape - script included

--Akpebdii A

Research Abstract9

Workshop invitation materials

'List. of persons invited to workshop

1 Agenda -- workshop r.

.);

. Appencfax

Photos of workshop a a

Handouts from Dr. Capener's presentation .

VA Appendix _C

List of. agencies in sample

Summary.afreAearch study finding's

6 J 4% /

p. Appendix D 1 P. *4,

) Resultof evaluatIon of the' workshop

Publicity about workshop

Appendix E

List of persons attending agency conferences

Material's prepared for individual confer.encss and

fto Feedback 'ses'sions -e. .v

Appendix:F

Evaluation results about individual agency

'Feedback sessions; t

° / ir

t 0 .6

Ir.

t INTRODUCTION

. Improvements in the quality of life in isolated rural areas of America appear to be directly relpted td the'delivery of-services and amenities in these regionS; however, increased federal, state and local allocations as well-as private dollars for the wide range of necessary and desirable services and-amenities are not keeping up withde rapidly . spiraling costs forsuch human se-r-Vices.both in terms of particular needs (uSually professional)and the delivery mechanisms -best able to provide

4 them (mobile,untts, satellite centers,-added staff). The question, then, seems to.be one of hoW to improve existing service deliveryMechanisms iR order tp reach more consumers through Testablishe:i agencies, organiza-

. tions, and programs. Given the wide array of programs available to the t public, the fragmented nature of their delivery, and the burgeoning costs of services and amenities, attempts to-improve delivery must focus on planning, and on techniques for increased interagency cdOpera-

tion.-

Dr. Helen Nelson and Dr. Jane Gore began a reseal:ch. study in 1977. 4. in Clinton County; New,York, which ilhvestigated collaboration among human service agencies in the delivery ofservices,and_4enities to rural '

citizens. A major assumption of the research was that agenciesworking . d together would be more effective in meeting Localneeds, Thirty public, private, and.non-profit agencies were chosen for the interagency collab- Oration study based on their supposed interest in ai.vural transportation

network. The agencies vari(ed consid ly in purpose, size, budgets, personnel, and dniinistrative structures.

Research Procedure

. t c , : ).

, The highest ranking administrator plus one or two other profession-

. als or board members from each agency, madeup the sample (N =5,7). Indiv.-

..- r dual interviews were'conucted, . witheach respondent about agency back- , t groundinformation, goals, internal strugture, And perceived interagency .t ;'cooperation in the county. Simultaneously," a questionnaire was mailed to

r -/

"4 1. 7 -2-

'each respondent asking him/her to judge, each of the other- 29agencies in the.sample on a series of 22 agency interaction questions listed in' hierarchical order.

From responses to the interaction questions, a Mittman Scale was

constructed., To find out how agencies ranking high on the Agency'Ihter- action Guttman Sca,ke differed from the 'other groups, the gamma statistic was usedas a measure of association between ranks, onthe Scale and ranks on other selected variables from the Interview4tledule. The following variables were significanly ;elated to high interaction scores on the

Guttman Scale: - goals were'specific andavailable; agency offered a variety of -.-servites and programs s-as opposed to a few. services or.single ones; 4 y . ' V' - 'agency wasrelatively youngestablished within last 10 years; 7agency required by statutes to establishlinkages with other

groups; .

, ) agency has charts depicting organizational structure;

...- decentralized authoritywithin the agency to make daily program 1 ,\ decisions; - agency professionals attendmonthly meetings outside the organization with people from other groups;_, agency; personnel rate other agency personnel in sample high on cooperation.

Allications of the study appeared to: . .0 - providetipics for community level workshops rio investigate interagency cooperative aPpriaache'sfor solvingloCal problems;

suggest Clues helpfurin identifying grOupsmost likely to . participate in in,teragency-projeas; - outlineagency internal structures which might encourage more interaction with other groups,' . . . e , (Appendix A"contains an abstract of the research 'findings.)

'-'DATA OUTREACH - WORKSHOP', . .

'? AS a follow-bp to the pi.oposed,implicaeions from the research findings, a.major effort was launched to communicate study results to interested citizens 'local agency personnel, count); decision-makers, and , 4- . 1 4 8 r. -t NOM

-3-

A day-long workshop on interagency collaboration-and interaction was planned and implemented.- Over 150 personal invitations weremailed to all respondents in the research study, other appropriate human service agency personnel* representatives of countygo'vernment, United Way Board members, and'ihterested college facility members (see Appendix A for list

of invitees). In addition, press releases extended imitations to the community at large. Over seventy people attended the day-long workshop.

Thg workShop covered three major areas:

1. ,seminar'on Interagency Collaboration in the Deli'Very of Human-ervicesin a Rural Area,

2. results of the Interagency Collaboration 'study in 411 Clinton County, New York,

3., audience participation lin planning for future interagency collaboration a4ivities.

Dr. Harold,Capener, Professcir of Rural Sociology, from the New

YorkStatePCollege of Agriculture and Life Sciences at Cornell University, delivtred the Key Note Address on Interagency Collaboration (see Appendix B for acopyof his handouts).

The feedback session about the Clinton County Interagency.Co- . operatron Research study was conducted by Dr. Jane Gore, Assistant

Professor of Home Economics, SUNY-Plattsburgh. Background information 'about the researeh problem, research methodolqgy, data collection procedures, findings and implications were highlighted. Handouts were part

of thepresentation (see Appendix'C for copies of those handouts).' The rkshop was concluded with an audience discussionchaired by Ms. Katherine pelty, Director; Council of Community Services. *h. A summary of this-discussion suggestedthat thellocal human service agencies, who participated in the researchstudy, would like additional in -depth feedback about how they were'perceived by others as interactors and collaborators inttle delivery of human services and Wenities. They also resyested help in general' toward improvinginter=

p. -4--

a ency collaboration.'

At the end of the workshop a one -page evaluation form was ".. % distributed to each participant. Forty-eight questionnaires were re-

turned,in useable form with the following resulcs: (

- The workshop turned out tobe what they expected,and \k ., , - theysaid they learned something new about ininteragency,ency, interaction.

More specifically, they'said they learned how vitallyimportant "communications" are for positive agency interaction. Some admitted they what to do about personnel cooperation or the . were still puzzled as to lack of it at the agency level. In terms of follow-up sessions/workshops, they requested more sessions about interagency cooperation - particularly small groupsessions. (Appendix D contains specific evaluation results.)

'DATA OUTREACH - INDIVIDUAL AGENCY MEETINGS

As a result of the all-day workshop about agencyinteraction and collaboration, individual agency feedback sessions wereplanned for Fall,

1978. In order to make these session as meaningful aspossible for agency perionnel; pertinent findings we bulated from the original research and assembled as a series of blue overlays for anover-head projector, comparative. 44 graphs and charts were preparedand duplicated and individual agency profiles were put.together.'Examples of these materials are found in Appendix E. Specifically, these graphics were designed with the following purposes in mind.

1. Th first seljof overlays displayed responseeto thequestion, "Do yooperate programs/activities jointly' with otherorganizatiohs/ agencies?" Answers'bitEre aggregated around four general respons Community Action, Planning,' Outreach, and Education. agency answers were listed around oneof the four topics. The overlay allowed respondents to see which agencies classifiedthemselves in similar aggregates, and couldb7helpful for planning future collaborative efforts; who to invite to meetings about acollaborative-"out- . reach" project, for example. 10 -5-

2.- The secondloverlay showed which groups were mandated eitfier by statute or,by program guidelines tpestabliski linkages (working rela- VN eionships) with other'organizations/agencies: These responses, 'too, were aggregated around clusters of agencies. The point of this overlay was themselves :to show'with which cl6stersof agencies, individual groups saw worcing..

3. 'A third overlay in this three-part series laid out answers to the

question "With what other Organizationsould you like to Establish c Wotking Relationships?" Again responses were aggregated around clusters of agencies such as health spxyiceS, educational groups and planning, organizations. The objective of this overlay was to help individual groups identify others'who saw themselves wanting to work morewith the

same cluster. It is assumed this information would be useful,in stImu-

. lating future collaborative endeavors.

4. A foUrth data feedback device was a chart displaying agencydirectors' responset to a general question about how muchcoopetatioh-there,is generally'in this region among .organizations. The agency being conferred with was shown its answer on a scale of 1 (high) to 5 (low) inrefation to the other twenty-seven agencies' responses to the question. The chart helped to show a respondent's feelings about overallcooperation and whether its attitude fell in the majority or minority of answers. 4

.A0 A .3.& 6. The fifth and sixth items were a copy of and dh explanation of the Guttman Scale developed from, the research findings.A verbal explana Cton of the scale construction was given to the conferees along with r 'identificatinn of where that specific agency rankedon' the scale.

7. The seventh Item in the clots feedback package included twenty selected questions from the original .research questionnaires", Marginal responses from. the 57 interviewees to eachitem were noted as well as the responses for the agency being conferred with. It was assumed that agency-personnel would like,tq see their individual responses to these ,selected questions in relation to the sample answers as a whole. ,The remaining feedback materials consisted of four data'sets which designed to show' were developed intooverlay series.' These overlays were communication patterns (or lack of) amongagencies in thisresearbh'sample, The first set dealt with perceivedsharing or lack of sharing of infottnation about programs or activitieswith other groups. Tile agency. .being conferred with wasdisplayed in the middle of.a wheel With arrows., going .~out to the other,29 groups it sawitself shating information with. Simultaneously, arrows were drawn in tothe center agencyIm grOups focused - who perceived themselves §haringinformation with the agency being The interesting-finding here was thedouble-heade arrows or pet- on. . ceived two-way communications takingplace. The second data set wasdisplayldlike .the first and addressed the question of the center agencyhead reporting sending, referrals to other groupg and, likewise, the center agencyhead reporting receiving referrals from other agenctes in this researchsample. The third data set was very similar tothe second with arrows going out toother groups. whom the centeragency head repotted sending reflected the other, referrals_ ,but the arrows.coming in to the 'center groups-' perceptions of receiving thosereferrals. i'ihe.l'Ast set of overlays dealt with the issue of overlapping .t with boards. The center agency headreported overlapping.board members othergrOupon the wheel, and sim,iltaneously, the agqncyheads on,the with the center agency. ° *wlieel reported overlapping board" members

original research sample were All thirty of the groups in the A contacted about a data feedback sessionwhich could last as long as two respondeby scheduling the, hours. Ninety percent (28) of the agencies conferences lasted one to one lengthy session. In actuality, most of the Staff, and one-half hours, and agencydirectors were invited to include findings. board members, or others withwhom:,they wished to share the research

were'accepted(in a' From all indications, thefeedback sessions positive manner.. A one- page'evaluation wasprepared- as part of the session and all participants were asked tocomplete it at the enoof the appointment. In general: results of (A summary of the evaluationNds.inAppendix F.) this,assessment.pointed out agency personnelunderstanding of:

A 12 -7-

. - the importance of agency interaction inthe delivery of goods and services;

- the.need for increased communicatikn among agenciesand between 1 agencies and their.larget popplations;

- Increaed collaboration might reduceduplication of efforts on the part of human service agencies; and A

- the need for follow up pf,agencyreferrals in order to develop stronger collaborative efforts in the, delilOry of services and amenfties4

It was particularly interesting to note what agency,personnel said .

they would dpdifferentlyas a result of the infdrmation gathered from the °feedback about the' interagency collaboration reseauch. Primarily, they said they wanted to increase agency communications internally with staff ) and staff/board'memhers in terms of daily activities and long-range -., - program planning. They mentioned wanting to increase interagency communications especially about referrals and what happens to them. In addition, agency personnel appeared to see the importance for definite, on-going public relations to keep the general citizenry acquainted,with

their agency goals andprograms.--Table One is a summary of specific eo agehcy responses to this question. In terms of how the feedback

. conducted, the participants commented on:

. , - how informatii'e the blueoverlays and agency profiles were;

- the importance ofrepeating the feedback sessions fox'advisory groups and board members;

. , . - tha.positive Value of futurkinteragencycollaboration seminars; and . - . . 1 . . ., . . 7 the need forposisibly repeating the research-with alare,er? 'sample.

4*a

(; e Lb- 10 IP.; .(6 . , V . 8cooperative groups efforts ., , ..... ,' X, _ - Will expand named . .,- to , specifiCally neval:ettr mailing and/or .... X . ' . 4 . .0 Will expandlist start .04 update contacts with with grou ..s X _. x - r4 0ro .14ASt "Oustnot-communicating egandimprove program, our general vatli -IP ,.,X " X X , X . . f-4 ro Willrelations continue activities to plat). mote X X \1 0 Must interagency improve referrals cummunicatiori info s ,,. - X X C)Pal0 about or t - X X . . be more ---- r . ... . Will in interagencyore-ataff inter- ... fri 00 involvedaction direct to use fe e6baOk Board Mate e - '14 Would likewith staff andior 0 ppG 0 Vials disclIss andlos these Boardresults- X X X fI0 Wea Will01-th staff . . 0 _ C.)Cl, . w a) 0o ilim Z H . wro 0 n-I03 ri TI)r-4 +-I0111 vi W11.1Z -i C i ) Q . ' I H 111) 0 .1.4 . II)>4 r1Li Li 2 2 *: -0L' .1-1 00 A0 - rl C.) C..)r1a - to tol 4 "E g i.i) .1 0"4- 4o0 ,.., :21..o 4-)0o 144 t. c) =444 3-4 4r4 c..) 4-)10,-, - 44 1c : 1 / . - s:a fg c-.1 Vs ' s e r i cn-10 r-I 0 W _ . $4 4-IE C.; 4, .. (.11 r400$4 r1e--1 (.) pad rir4 c..) h14 r4NHV0:1 ttj 0 LIO j 8o .30 - ° C-:boS tra tiii 114 S3 c.. 13C C...3.8 PI -9-

CONCLUSIONS

Results of this extensive data feedback' effortpoint out the enormous time,and effort necessaryfor compilingresearch findings into understandable packages for use bythe_targei audience. The results also show that professionals responsiblefor program delivery are, in fact, interested in learning about improved waysfor increasing' inter-

. , agency collaboration particularlywhen these professionals are dealt with in small groups and on an individual agencybasis:, The findings of the questionnaire assessing the datafeedback phase indicate strongly tat without this specific'effort placed on outreach and interpretation of the data, far less utilization of theresearch'results would have

taken place.

A wealth of informatiOn:about Clinton County and local human service agencies has teenaccumulated through the Title V Rural Development Program; the feedbackmaterialsprepa'ed by the Inter-

lkoft agency.Collaboxation Research are yet anotheruseful addition. With the compliation of these materials andthe previously assembled Access continu- to Service Researchresults along with services and amenities,

ing progress cabe made inClinton Courity to improve the access to -

`essentialservices by rural people.

POSTSCRIPT - RESEARCH TO ACtION

Since this research was begun and the datafeedback=procedures set

in motion, several criticalinteragency projects in CAnton County, New. York, have been launched. This researcherehas either been actively' involved in the projects A has beep asked toparticipate as a member- . of an advisory gioup for the different programs.

passed a) Duiing the.Fall 1979, the Clinton County Legislature Resolution formally,supporting.a RuralTransportation System. The first discussions about a ruraltransportation network began. as a basis for thisresearch, and a voluntary task force has continued to work diligently during the lasteighteen months on plane fox, such a transportation system. No.

-10-

b) During the Summer 1979, melpbers of the United Way Board and Board' nemberi irdift the Council of CoMilnity.Services began discussions about thefeasibility for numerous human service agencies to are space,"typing poCils4jcopying machines, group buying of suppl es, and group insurance programs.

c) DUring the Spring.1979, the CoUnty Office for the Aging has requested that the eouncil-of'Community Services organize a Home Health Cori Coordinating Council whereby all agencies directly involved in providing health care of one kind'or,another for Senior Citizens meet iegularly'to review On -going programs and collaborative plans for future activities--This group has been expanded recently 05 include "services for the elderly.";

d) The Rural Development Program in cooperation with the County Office for the, Aging AS in the process of developing a toll-free service delivery, phone network. The future success, of this project will dependon the interaction'among numerous agencies, groups, and organizations providing-services and amenities in Clinton County, New York. 1

4 AUDIO- SCRIPT FOR VIDEO TAPE -4 ABOUT INTERAGENCY COLLABORATION IN THE DELIVERY

OF_SERVICES.

INTRODUCTION .

. Improement of the quality of life / . ; - isolated rural areas of Amerlcdappe'ars

likely to be related to the deliveryof

services and amenities in these regions.

Increased federal, state, nd

allocations as well as private dollars

for the wide range of necessary services

and amenities are not keeping up with

the rapidly spiraling costs of such

huniah, services.

.Human services often mean professional

'services such as those offered in

hospitals, law offices, offices for

the aging,,or by,j the Social Securify

. k Administration'.

Delivery mechanIsms for these services

vary from centralized offices --- to

outreach centers --- to mobile units.

The questiOii;then, seems to be oneOf

haw to improveexist/hg

,mechanismWin order to reach more

consumers through establishedagencies,

organizations, and43rograms. 2

"Doing More with Lass" is the phrase

repeated nationally in the hilman ser-.

vice:business --- particularly by

such''groups as community-based United

Way boards. 'Art "HOW" do they do it?

ThereZltappears,to be a need for -- 7 additional,emphasis placed ,on inter -

1 _agency collaboration in service

'delivery. "STRENGTHEN BY CONSOLIDA-

TION" is one proposed solution whereby

agencies can hai.re more impact by

;:cooperating on common goals and

methods.

AIA

Given the wide array of programs avail-

able to the public, .the fragmented nature

. . of their delivery, and the burgeoning

costs of these services and amenities,

E. attempts.to improve. delivery must afocaon comprehensive planning and

on techniques for increased inter- AM 4 agency collaboration.

y -19

, 4 3

INTERAGENCY, COLLABORATION: _WHAT IS IT?

As somesocial-scienAdats have observed,

"THE GROUND IS IN MOTION." By this we

mean that under today'sconditions there

is much evidence to support the conclu-

sionthat no organization, however many

resources it may have at itsdisposal,

can achiev objectives' working solely, ,

on its own. Ach evement of significant

ends, viewed from both the perspective ,

of the organization and from thatof the

comfaunity, reguires collaboration.

Despite all of the efforts, at .cdopera

tion tb,date, including thegrowing body

of evidence as to theireffectiveness,

the actions of a single organization,

* incomplete as they gray be, are still seen .1; by many to be more satisfyingthan joint

actions.- The time demanded to work

.1.through the trade offs, thecompromises

and the. achievement of consensus is

incredible. Sometimes it appears that

the invitation to participate in a joint

session is indeed an invitation to

cY failure. } ..e ,

, -. .. . What, then, seem to. .be some, estraining .). --- forces and blocks for collaboration:

.First, the organization SETTING itself

is one restraining force.

By this we mean_there is usually a

climate of competition,confliet,4dis- .2 trust, and suspicion. Often pro'-

fessionals express feelings of dompet 4 tion for fund5, people;.leadership, a

power. And there is nearly always

concern about 4ii.rvivak or lossof

organizational identity. 4

a L Second, there normally is,a lack of

CLARITY IN THE.GOALS of:cooperative

ventures, of a serious failure to 4

clarify the field' or theproblem on .

-t -which there is to be collaboration.

In other words,'ihre is confudion as

t to who is tobe.derve6.

Third, there-ia,often'too much concern

1 overAUTHORITY and CONTROL.

Fourth, there.is evidence ofinterest'

ab'outswhether GAINS for OUR organization.

will be as great as the costs. 21

4 0 r

. 5

Fifth,-there isNoftell'anxiety,.about lack

of organization .commitmenton'the part of -a

- others including concern.about collabora-: / .tdon as a HIGH RISK VENTURE T-

will it be an inVitation to'Share failure? -

s . '.:, . s *-Sixth, al4ostlwaya there are pop :-

COMMUNICATfONS among the groups inNtolved.'

.0 .4

Seventh, often collaborative efforts

.resultin greater than anticipated_

TIME DEMAND'S:. '

-Eighth, unwise use of PRESSURE' OR CLOUT

to force collaboration is sometimes

another restraint.

° Ninth, periodically theie is atendency

forcol laborativeor umb'ella groups to

.- ABSORB member organizations.

A i And tenth, a serious difficulty results 0. from INADEQUATE MEAN°S;OF ASSESSING IMPACT

OF COLLABORATIVE MTIVITIESe No valid o and reliaUle evaluation isplannedin

/ . 7.Avance for meaStfrng *Tact and then 4 AL% implemented as 'theoperativeventure

-As in pi-ogress.

ay A. 9 a 6

We've just reviewed the limitations to

collaboratibn. Let's now look at

_examples of collaborative,ventures. t2' We have found-there are different O levels or intensities of collaboration.,

First we'll look at low levels of

collaboration. These include the

.11 following examples:

1. awareness of other or;aniza- . 4. . It tion or organizations

2. acquaintance with director or

d e ors and staff

3. acquaintance with programband

activities

'4. unplanned communication betuileen t 3 1 or among staffsand board members * I 0 5. unplanned personal interaction

6. limited exchange of program

information

7. membership on interagency councils `,3

Moderate levels of collaboration would

include examples of the following items: J lannPd_specifirsharing of I.

information- 4

9. deliberate, planned.- exchange

andinteractiot among staffs

; 7

10. exchange of personnel, resources,

materials, and technical assistance

11. planned participatronon programs

ti initiated by other groups

12. provide funds, source of funds,

and sponsorshipof other groups r And now, here are examples.of high revels

of interaction:

13. joint planning/initiation of,

prOects/cbaiitions

14. joint use of staff; staff

training and development

15. 16-int development of budgets/

use of funds

. 16. .planned overlapping of boards; 4 joint setting-' Rolicies

17.- planned collaboration supported

by jointlydetiatETTIZ policies,

. ., agreements / 'Y, - ... 18. joint implementation of a plan SA.

f9T comprehensive services.

t I

. It should be clear thatthiW list is

.a summary drawn fromexperience and

research. - For .our purpose it pro-

vides a perspective on the range of

collaboration from lowlevel to high

level. It should help us formulate

% o specific guidelines for achieving

the level ofcollaboration that is

seen to be appropriate inworking

with other organizations.

NOP

p 41, 4

111 Je.

HOW TO DO IT 4, 4

. Given the wide array ofsXvices

able to the public and thefragmented

) . naturedpf their delivery, attempts. to

improve delivery must'focus on-comprelien- . sive planning with specialemphurs on' I interorganizational collaboration and

tifhniques atr imOcoving thecooperative

Qt programs. -

An imiortant buildingblock and one that

necessary for interagencycoordingtion i where two or more organizationswork

together to achieve an inclusive goalis

agencyinteraction. Interaction refers" it --to a wide. range of contacts among

organizations.

Interaction between.organizations may

develop for a variety of reasons. Units

may -work together toavoid -duplicationN

of effort, to minimizeconflict, or,to A coordiiate areas of common interest. , I. , Interaction is sometimesdescribed in":

terms oforgan'izationAfexchange. This

lip"exchange" is a voluntary activitybetween

two organizationsthat has consequences.

for.their respective goilsunlobjectilies. 10

'Exchanges may include theflO4 oinforma-

tion, pibducts,services, personnel, or

other elements between units.

Interactionbeginswith two or more

\ groups deciding tocombine efforts to

bring about a desired product or,service.

An example of thisinteraCtionis a

community college and amental health

group interacting to sponsor aworkshop

on "CounselingChildren of Divorced

Parents." Other groups and agencies

are also invited to participate by

contributing persolinel, meeting space,

and publicity. All groups involved

share'in receiving credit forthe

succeaeof the event, and thecommunity

at large benefitgfro a specialized

event which most likely no onegroup

could have sponsored alone.

Let's back up a moment. Ju(st exactly

what are the specific stepsnecessary to 0

1 involve a variety of groupsand agencies

0 in a collaborativeeffort?

the underlining ,1 Interaction and Exchange are t o foundation for collaboration,but how does

. one go about encouragingmore efforts 2 11

actual collaboration?

As a first step in interagency collabora-.

tion administrators responsible for

developing interagency systems need to

list groups in their areafields.

Identification of relevant groups might

be accomplished by listing all organiza-

tions that have important resources,

related programs, or staff with needed

expertise.

-r Sometimes these lists have already been

prepared by coordinating groups in a

community or region.

If not, then agency,personnel communicate

with other agency personnel to acquire

accurate information about services that

each group offers,, to whom these services

go, and the costs ofbeginning,,inter-

agency interaction.

A second step could wellinvolVe some

educational training such as workshops

about interorganizational relations

particularly aimed at.small, less well- .

finaneed organizations to show how 4

12, .14

interagency programs do not necessarily

5. draw off limited resources. In fact,

they might make more resources available

through special grants or other inter-

agency funds. These smaller units can be

shown that they have important resources

to contribute in addition tostaff time

and finances. They might also provide

for the use of facilities, equipment,and,

member or Client support.

Some reasons why organizationsresist 75( involvement areafear of loss ofautonomy,- . 6 loss of publiC recognition, or other

direct costs. Program changes designed

to reduce these impacts both inactuality

and in perception may be needed.

As a third step, thoseresponsible

interageheyeplanning need to be aware of

Pg.

the .so- called "power actors." These

include organizations which are most

central to the deirelopmentptocess,°those

whose role and operationsare'mostlikely

to affectother units, and those 6iganfza-

tionswhich because of'theircentrality

have direct access to a largenumber of

groups in the area:. Afairly simple ....

sociometric technique could beused'M 29 13

reveal central organizations, cliques or

clusters, and isolates. Following this

identification, efforts could then be

directed toward working with the central

organizations, developing new and possibly

larger clusters, and trying to integrate

the isolates.

An important concern to all organizations,

the fourth step is detailing what benefits

will flow from theqnteragency project.

Benefits are present in all interagency

programs, but they may not be re.cognized;

1. or, mor%importantly,.they may not be

distributed in an equitable manner for

the member agencies. S.. ti As'a fifth step, some attention needs to begiven to helping planners and other

adiiinistrators understand that .organiza-

tions have different expectations about

interagency programs'and that they have

--different requirements fpr'participating.

Clarification needs to be given to

interagency goals, costs, division of

labor, recognition, and authority. It

is necessary, therefore, for interagency

coordinators to clarify all of these 30 dimension's -- as well as to discuss e 14

these concerns with prospective member

agencies.

Likewise as a sixth step, attention % needs to be given to.how to change the

attitudes and opinions of administrators

who do Not hold positive views about

interagency programs in instances where

this is important.

Two additional important factors that

influence an agency's willingness to

participate in interorganizational

activities are: el°

1) administrator's attitudes,

values, and beliefs about

interagency cooperation, and

11 2) characteristics of the

organization's structure and

processes.

Dr. Harold Capener, Cornell University

Professor of Rur4 al Sociology and an

authority on organizational theory in

the'New York State College of

Agriculture and Life ScienCes, will t. elaborate upon these two points.

31 15

INTERAGENCY COLLABORATION - LEADERSHIP - H. CAPENER

There is a lot of renewed emphasis

these days in terms of communities Vik betng_able to. solve and deal with

_their own problems, particularly

those that, aye to'do with the 1

delivery,of public services.

One thing that is important in terms

of understanding the organizational r

patterns in communities is the fact

that the problems they are dealing

with tend to lie horizontally across

the Irdschpe. For example, youth

programs, health programs --those

programs that have to do with

different age groupings-not only

deal with the youth and the middle- , / aged and the elderly, but deal with

the different classes of society in

the'community and, therefore, tend

to lie horizontally across the tr. landlope. "It

InterestiRgly enough, organizations

that are'designed to solve these

problems tend to lie vertically, e""

',.thatie they have a verticallcind of

strudture. These organizations have- 16 P

authority structures that cause them to

intersect St la very small line of inter-

Jc x. section. They can only take a small

bite out of. this broad perambulating WA,

kind of,d prol4em. This small inter-

.. sectipn creates what seems to me, some

difficult problemsiIterms of what we

might,...gall the "car and feeding of

organizations."

These vertically-structured organiza-

tions have one kibd of a profile. If

you identify what I calktlehree

C's" of organizations - what makes

theM give their life -sOstenance systems -

one of those is Content, namely what

the organization has been mandated to

do. Thesecond one is Clients, people

whom theorganization is specifically

designedto serve. The third is what

we call Credit. The credit is what

ceeps them going in terms of renewals..

'And, there is a philosphical base that t - / lies under all of this in terms of a

vertical structure called a "Zero Sum,

Game".

. Part of the problem with vertically

structured groups is that organiza-

tions feel that ifJoeother organfrt, 33 1 7

zation gets more credit, there is

less left for them. Therefore,

there is a good deal of competition

or what we call "b/Wary maintenance"

between organizations.

Another.pattof organizations, for

contrast, is what we call horizontally-

structured organizations. Examples of 1, these in the community are thost that

would have to do' with Community Chest,

or have in their names a "council",

"association", "board", "committee",

,,commission" or a "coalition". These _ kinds of organizaticinsttend to 'be

structured more horizontialy. Their

sustenance is built more on cooperation

and correlation witheach other. I These characteristics of.the organiza-

tions then in terms of the philosophical

base on which they operate make a. great

deal of difference in terms of the

attitudes they bring to each other.

would suggest 'that at the community

level we need to develop less of the

vertical bureaucracy and more of the

horizontal organizational patterning # 4 hich.has as its philosophical base 34 ,Y -

more of an expansion-a developmental or,

sharing kind ofa.baseto it. Close

working qr collahorative.efforts_are

successful only when there isinteract 4 -

and infqrmation flows. The re informs- ,

tion*thatflow, the better an opportunity_

for brganizations'to be on top ofl or-in . tune withis es and problems which allow

them to be ffective in bringing their

resources to bear on the problime.

Too often, when people get-together in

committee sessions We; a puzzle as to-

which philo!0y they come with,which philosophy they're bringing to bear on . the issues at hand. It would bwelt'

for chairpersonsoeorgaaizatiOnsto. 4 take little time to set tA scene and

. the stage in terms of which is the

organizational.prructure, whithis'the

base that they are going toProceed o believe when they see that

.the benefit of all is going to be en- - hinced by.workinclosely. together*

much more good can come from community

efforts.

.35 O 19

EXAMPLE: SENIOR 4ITIZEN HOUSING

An example of a successfully completed '40

`interagency project in one rural

,commurlitMs.the development of a

senior citizens',rural housing project.

The project actively involved nearly

a dozen different groups and required

OP almost four years to,complete. It

t began when a local citizens' group

assisted by the township'level .

community'development'center first'

aid a needs assessment to ascertain

-local interest in, need for, and support

of such a:project.

-A rural Ovelopment research gip tent was then askettohelp prepare

. such a. needs aesessment0device. The

group had no Money for mailing a ts queitionniire to the community's o nearly.3,000 citizens, so they

. solicited the'help of the privately-

owned telephone company in the area

which agreed to send the questionnaires .1 free of chArge with a monthly

,SuffiCient iittereaji andstiPportfor-

the idea was shown through the return .'

of completed questionnaires. 20

At that point, a group of'people

representing the community and the

agencies involved incorporated

themselves into a non - profit 1'' organization with asuperVising

board of dire tors and.proceeded

with developing oject.

Personnel from. the groups participa-

ting spent a great deal' of time in

regularly scheduled meeting's

developing the housing project

, proposal, applying for funds, meet-

'ing with arqhitects, choosing a

contractor, and consulting legal

- advliors in order to comply with the 0 vast number of- regulations required.

-..,The going was not alwayi easy and

sometimes lack of proAress discour-

e bdt nearly 4 years after the

t A questionnaires were mailed out, 24

units of senior citizen housing were

occupied. The .project is self-support-%

ing ,and a real asset 'to this,einall, .

isolated. rural community located 20

miles from the Central city -- but 4 still close to asmall shopping mall,

post office) andmedical center. The

A locale' seniors are proud and,the Pm.

21, agencies involved equally elated over an endeavor well done!

w 22'

.4i

A PROBLEM AREA': RURAL TRANSPORTATION

Another facet of the rural develop-

ment access to services project in

Clinton County, New-York, has been

the- completion of a rural transportd-

tion feasibility study.

The initial stimulus for this study

A came from the'startling fact that

individual commuters in the county

were spending nearly $50,000 a day. L- just getting to work.' This doesn't

evenAuntother trips to shop or

for medical care or for other reasons.- 7 ' In an area with high poverty and a

dispersed rural,pzulation'such.as

there is in Clinton. County, New York, a rural transportation then becomes a

crucial problem. This is especially

so when the price of gasoline is

rapidly approaching - and in some cases

has surpassed - one dollar a gallon.

Among transportation providers in the

county right now are.the human service

-agencies. They own and operate a fleet I of buses, vans, and private cars to

transport clients to their offices at

an annual- cost well over $150,000. 33 1e 23

a With this-much daily commuting going

4.1" 4 on as well as the need ,totranspott e:. -clients to and from human service_

4 .agencies, some sort of Dural trans-

portation system shoUld have a ready

'market.

With the cooperdti n of the New York

State Depattment o Transportation,

private employers, Human Service re\ Agencies, and the county government,

just such a system is being proposed

for Clinton County. Here is how it

would work:

NAnutter of 12-passenger vans would be

purchased using an interest-free loan,

available from the federal government.

Under a system known as-vanpooling,

r commuters would tome into work, on

routes that werepre-getermined6to,be S economically feasible with the driver

being the liist person on the route.

During the day, when the vans normally

would just be parked at the factory, if

a needarose to use a vehicle for.

tterNTorting clients to an agency, a van

a v4nld be made available to that agency

on a per-mile charge basis. A This type of arrangement combines

the best features of both 'a fixed-'

route system with guaranteed income

the commuters -- and a- demand. type

system without the high capital cost

-of vehicles that the human service

agencies need.

. -

Essentially, everybody wins with

this combination -- the commuter

cuts his get-to-work cost by a

half or more, agencies can perform

needed transportation at reasonable

cost, and the van pool vehicles are

more fullyutilized.

10% It'is hoped that within a yeai's time

as many as 25 or 30 vans, could be

operating in'.the Clinton County system 4 as a clear demonstration that agencies,

private bugOiess and government can

work together to solve a common problem.

*) .1 ."!

1. -25

SUMMARY

The assumptions we haVe made are

that a) cooperative relations are

good -- performance is thought to

be higher -- and resources are

used more efficiently when :there is

. non-duplication of services; b)

innovations are developed when

organizations attempt to cooperate,

and c) agreements and joint actions

are'the best ways to deal with the

changing organizations in today's

society.

Interaction among organizations is not r predetermined. It emerges out of their

relationships with each other in _the

community. The uncertainty -- the lack

of clarity -- and the problems-in the

community can be 4duced by organizations

relating to each other in'tore deliberate

ways. By doing this, differentorgani- 1 zations could attain limited specific

objectives or other obSectives impOrtint

enough to them to alter strongly

entrenched practices: AUDIO SCRIPT FOR SLIDE-TARE SET,

ABOUT INTERAGENCY COLLABORATION

It's no eecr that leif in isolated ruralikareas can have its horicomings. -Many parts of rural America lack important Inman services, such as professional services offered by hospitals, legal clinics, Off ices for the Aging, or the Social Security Administration.. The prospectsfor im- provement are not encouraging. Government and private funding forthe wide range of needed services and amenities is not keeping up with

spiralling costs. Efforts to improve human c ' service delivery in the past have often'resulted, in a confusing array of programs and agencier and a fragmented delivery system.

The question is how to do more with less. We need to increase the efficiencyand effectiveness of estalbishedagencies; organizations, and prograMs. We need to streamline service delivery and eliminate duplication of effort. But how?

I one promising approach calls for more coopera-

tion and collaboration between agenciesinvolved O in service delivery. There a great deal. of evidence to support the conclusion that noorgani- -

zati'on,hdt4ever many resources it may have at its - disposal, can achieve its objectives workingsolely

on its own. By learning to work together, agencies and organizations can perform-moreeffeCtively. 6 They can cut duplication, and.Xher are morelikely

* A copy-co/ this slide set is available_from: -Jane Gore, Home Economics, SUNY, Plattsburgh -Helen Nelson, Human EcOlogy,Cerne.11 University

6' -2-

to develop innovations in servidia. delivery. They can better handle 'changing conditions, and use existing resources more efficiently.

Of course, there's more than one kind of interagency collaboration. The degree of involvement or the formality of the process may vary. A lower level of. collaboration might incltde awareness of other Organizations in the field; acquaintance with,the directors or staff.of such organizations; acquaintance wjth their programs and _activities; unplanned.communicattion between or

amongstaffs and board members; limited exchange of program information; and Temkership on inter-

agency councils.

Mode'rate levels of collaboration might include planned sharing of specific information;. deliberate, planned,exchange of personnel, resources, materials, and technical assistance; planned Participation in programs initiated by other groups; or fundingand sponsorship of othergroups.

Higher levels of collaboration could include o .joint planning and initiation of projects or

, o coalitions; joint'use of'staff, and cooperation in 60 Ad( staff training and development; jointdei.relopment:J. . . ' of budgets and sharing of funds; planned overlap; ping of bOards;-joint setting ofpolicies; planned collaboration supported by jointly determined policies-and agreements,--or joint implementation of a planlfbr comprehensive services.

4, , It becomes obvious that there are a few im- 4 portant processes underlying the various levelsof

collaboration. The most basic process is inter-

44 -3-

action, which includes the broad range of postible contacts between organizations and individuals. Exchange refers to the sharing of resources And information'6etween agencies. Higher levels of collaboration involve deliberate planning. Joint hction.describes a process in which two or more agencies engage in extensive long-term collabora-o°' 0. tive efforts related to basic organizational goals and functions.

It might be helpful to look at'some concrete examples of interagency collaboration. One such example, in a rural community in upper New York State, was the development of a senior citizens' rural housing project. The project actively involved nearly a dozen different groups and required almost four years to complete. It began when a. N local citizens' group, assisted by the township- . level community development center, decided to do a needs assessment to determine local interest in such a project.

A rural development research consultant was asked to help. The group had no money for mailing a questiOnnaireqk the community's newly 3,006 citizens, so they solicited the help of the privately owned telephone company inthe area. The company agreed to send the questionnaire free of charge-with a monthly illing. Sufficient interest and port for the uea was shown through the return of completed questionnaires. v

.,Next, a group of people representing the

. A 000munity, and the various agencies involved in- -cdrOdrated:fhemselves into a non-profit organization with a superviiing boarof'directors and proceeded to develop the project. Among the co= operating organizations were town and county govern-

Cjient,. State and Federal Agencies, Cooperative -4- " Extension, local non-pro t gfpups, andpriAble industry.- Personnel from the participating groups spent a great deal of 'time in regularly scheduled meetings working Together on the prollosal, applying for funds, meeting with architects, choosing a contractor, and consulting legal advisors in order ta comply with the vast number of regulations 4required., 4

The going was not always easysand sometimes

lack of progress wasdiscoura(ging. But finally,

..) neatly four years after the questionnaires wire mailed out, 24 units of senior Citizens housing had been occupied. The project is now self-supporting411 and a real asset to the community. The local seniors are proud and the agencies involved are elated over a job well done. eq'ually }

Another example of interagency .collaboration involves a plan to improve transportation services in/Clinton County, New York. This rural county has a high level of poverty and a dispersed population. 'For many peoPle.in the area, getting to the doctor's office Can be a big problem as well

as a major expense. 111

Human service agencies in Clinton County are major transportation providers. They own and operate a fleet of busei, vans and private cars to transport-clients to their offices, at an annual,

cost of weill over $150,000. It is in their interest to collabOratein developinga rural transportation system. which meets their needs as well as,those of

camMuting residents.

46 -5-

With the cooperation of the New York State\ Department of Transportation, private employers, human'service agencies, and the county govern ment, just such a system is being proposed for

Clinton County. The system would combine vanpooling with client transportation services, resulting in convenience and savingi for all the participating individuals and organizations:

A We've seen evidence and examplesor the:* effectiveness of organizations working together. You may be asking yourself thequestion:" "If interagency collaboration is such a good idea,- k4 why doesn't it happen more often?"Well, there . e. may be some roadblocks in the way. .

Often the attitudes of participants area 1w

restraining factor. Professionals may feel As if- they are in competition with other orga4zations for funds, support, andlgower: This can create a

climite of conflictanAistrust. Sometimes there 1- is a tendency on the part of collaborative or umbrella groups to absprb or overshadow idember

organizations. If an organization fears Ipss of identity, they may not participate. 'Staff and leaders may be too. worried about issues of%authority and control. If pressure or clout is 480 b unwisely to force collaboration, some peoplemay 0' resent it and refuse to cooperate.

r4- Another roadblodk may be lack of'adequae

...... )omthunication among agencies. Participants may not clearlyunderStand the goals, methods, or scope of the proposedactivities. This lack of

0 clarity can lead to confusion and conflict.- /-

9 VY

O There is still another set of problems. Each

organizati when deoiding(tThether or not to participat will be making its own calculationoff

. ,, the-benefits and` the costs of collaboration: If -- costs seem to be greater than benefits, theproject may not get off theground: In particular, the time demands of collaborative effOrts may seem to

be too great. If other agencies are seen as not committed or competent, collaboration may look too v risky. If no evaluation of the impact of the

: roject is planned, tie organizations. ill be un- able to calculate benefits and may be less,willing

to contribute-

which - Sometimes the agencies and organizations must work together have different structuresand

philosophies. The'agency which is createdand funded to solve a)particulr set ofproblemi most often has a vertical authority structure. Deci- . The sw siOns are made at the top and passed down. 1' staff is more likely to feel as if there is only a limited'amount of credit to go around, and if some other organization gets morel, they get less. Organiz- ations with a horizontal structure, such ascitizens groups,,committees,* associations, andcOalitions,Amk are founded on a philosophyof sharing credit and. 0 making.decisions collectively. When the two types . of organizations try to work together, thediffer? ences in philosophy anddecision-making styles.can loop lead to misunderstandingand frustration.

In spite of all.the'roadblocks,cooperative ,efforts are possibre and desirable. If you are careful, you can avoid many of the Oroblems. There are some specific stepswhich you can take toinitil ate interagency collaboration, overcome -resistance,

and achieve common,'goals.

48 The first step shOuld be to identify and list

. all organizations which have related prograns, need- ,7 0 . edresources, or staff with relevant. expertise. Sometimes such lists have already been prepared by coordinating groups in a community or region. If not, you will need to make contact with personnel in otheL agencies to get accurate Infoimation about the services that each group offers,-their clientele, and the costa of beginning, interagericy interaction.

0 As a second step, those responsible for interagency planning need to become aware of the so- a called "power actore." These include organizations which are most central to the community development process, those whose role and operations are most likely to affect other units, and those organizations which, because of their centrality, have direct access to a large number of groups in the area., A fairly simple sociOmetric technique could be used to reveal central organizations, cliques, or clusters,

and isolates. Efforts could then be made to work with the central organizations, develop new and 000 possibly larger clusters, and0integrate the isolates.

As a third step, yOu Mighi'try to involve the, target organizations in educational training related_

.tinterorganizational relations.- This would allow'. the benefits and costs of collaboration to be explored;And could help to establish a positive climate for cooperation. 4

The fourth step is to engage in discussions which will clarify the terms under which the cooperative'effort will take place. Various organizations hhve different etfectationspbout,..,kiter- agency programs andtry "havedifferent requiremenis

-43 -8-

fore participating. Goals and' costs-, and the division of labor, recognition,and authority should

be clarified. You should give particular attention to presenting the benefitswhich will result efroni the cooperative effort for eachmember agency.:If these, benefits d6 not appear to beequitably distributed, conflicts can arise.

It cannot be stressed too oftenhow important

are the attitudesof participants, If administrators 0 -: or influentialindividuals have negative ws about interagency programs, they arelikely to hold

valuable support. If participants'approach the roject with distrust osugpicion,0'i/ogress will of mis- r. be difficult. If conflicts occur tetause understandings ovegoals or philosophies, it will e harder for p pleto work togethereffectively. tf,you take some' time to anticipatethese problems, r , and_plan steps to alleviate%them, c , . undetseand'them, : , you are. much morelikely to conclude asucceasful r , i: ' sera...- envyprogram,,,,and achidve yourcommon goals.- , , oc-, . . ,

' 5

M. a

. APPENDIX A

NA,

° 5 ABSTRACT

"Interagency CooperatLan - An Investigation of Human 'Service Agencies Collaboration in the Delivery of Services and Amenities to Rural Citizens in Clinton County, New .York."

By: Dr. Jane S. Gore, Assistant Professor, Department of Home Economics,/State Universityiof New York at Plattsburgh

and

Dr. Helen Y. Nelson, Professor, Department of Community Service Education, College of Human Ecology, Cornell University

A major assumption of this research is that agencies

working together will be' more effective in meeting local

needs. ThirtyqubliC, private,anylprivate, non - profit agencies delivering services and amenities in Clinton County,

New York, were chosen for an interagency collaboration study

based on their supposed interest in a rural transportation

-network. The agencies varied considerably in purpose, size,. 411 budgets, personnel, and administrative structures.

The highest ranking administrator plus 1.or 2 o,her

professionals Or board members 'from each agency made upthe

sample (N..57). Individual interviews were conducted with

each respondent about agencybackgrouliftinformation, goals,N

.inteilal structure, and perceived interagency cooperation

in the county. Simultsneously a questionnaire was mailed to '. each respondent asking him/her to judge each of the other

. . 29 agencies 14, the sample on a series of 22 agency inter-

action questions listed in hierarchical order. All data'

were collected durng the summer 1977.

From responses to the interaction questions, a Guttman

Scale was constructed. To find out how aeencies ranking .r - high on the Agency Interaction Guttman Scale differed from

the other groups, the gamma statistic was used as a measure

f of association between ranks on the Scale andrinks on other . selected variables from the Interview Schedule. The following A variables were significantly related to high interaction scores

on the Guttman Scale:

Goals were specific and available; agency offered a variety of services and programs as opposed to a few 'services or single ones;

Agency was relatively young--established within

10 years; 's

Required by statute to establish linkages with other groups;

Charts exist depicting organizational structure;

Decentralized authority to make daily program decisions within the agency;

Professionals attend monthly meetings outside agency with people from other organizations; o Agency personnel rate other agency personnel in sample high on cooperation..

51 ,

Implications of this study are:

Provide topics for community level workshops to investigate interagency cooperative approaches for solving locaa problems;,

`Suggest clues helpful in-identifying groups most likely to participate in interagency projects;

Outline agency internal structures which might O encourage more interaction with'other groups. 0

r 4 q

(

""rilk

14 t' Council of, Community Services of Plattsburgh'and Clinton County "''34 ,Brinkerhoff Street Platteburgh,,qiewlork 12901

\ June 47, 107-et "'"

Dear. Participant: o Last summer you kicaly participated in a research study about interagency cooperation in thiNdelivery ofhuman services in Clinton County. The results of this study have been tabulated 'end are now ready fordistribution.

The Council -of Community Services in Clinton,Countyis co-sponsoring WithRural DevelopmentReseirch a workshop to i'eport the findings of,the study and tobegin a'program of interagency cooperation promotion. The program schedule is enclosed. The workshop win be held Wednesday, June21, at the Valcour Educational Center.

We thinkthia'event could be an important step forward in. *proving the delivery ofhuman services in thecounty 4 and hope that you-will be able toittend.

,Please return the enclosedself-addreised envelope and reservation foi. this workshop no later thanWednesday, June 1441.. A reservation is essential inplanning, for the complimentary luncheon. -If you havequestions, please Call the Council office, 561-4441., Thank you for ,your participation. 4 SincareiY,

RURAL DEVELOPMENT RESEARCH

. Jane Gor ,.4 COUNCIL OF CO!IMUNITY SERVICES

Lort.A.Z Katherine Felty

Encls.' 55

ti Council of Community Services of Plattsburgh and ClintonCounty 34 Brinkerhoff Street Plattsburgh, New, York 12901

June 7, 1978

'Dear Concerned Citizen: to invite yoeto a workshop to reviewa research study-about.Anteragencycooperation in the delivery of human .services inClinton County. The results of this study have beentabulated and are .:2103W ready fordistribution.

The Council of Community Servicesin Clinton county Is co=spbnsoring with RuralDevelopment Research a. 'work:hop to report the findings-of the study and to begih a.program of interagencycooperation promotion." Iteprogram schedule is. enclosed. The workshop will be held Wednesday, 'Tube 21, atthe Valcour Educational Center.

We. think this eventcould be an important-step forward in improving the delivery ofhuman services in the County and hope that youwill be able to attend.

Please return the enclosedself-addressed envelope rand reservation for rithis workshop nolater than Wed n sda June 14th. A reservation is essential in P ing for the - complimentaryluncheon. ,If you have questions, please cell the Counciloffice, 561-4441,

Thank you for your'participation. Sincerely,

RURAL DEVELOPMENT RESEARCH

Jane Gore'

COUNCIL OF COMMUNITY SERVICES .

enc. urine Felty , AGgNDA

Inter& enc CC, laboration Workshop tesay,`IimeZ.1, 1978

Valcour Education_Cetiter Route 9, Plattsburgh'

9:00 °- 9:15-A.M. *REGISTRATION MORNING' COFFEE

9:15 -;..9f30 INTRODUCTION

Ms Kathy'Felty, Director Council of Community Services:

A 9:30 - , SEMINAR ON.INTER-AGENCY COL- LABORATIQN, IN THE DELIVERY OF II NUMANASERVICES,IN A RURAL AREA v)Dr. Harold Capener Professor, Rural Sociology, Cornell University f Dr. Edward Moe USDA, Washington, D.C.

11:45 A.M. -,12115 AUDIENCERESPOiag

Piscussicm. Leader: Dr. Paul Fiske, CRD Regional Extension Specialist.

NYS Cooperative Extension =

12:15 - 1:00P;M: LUNCHEON

1:00 - -2130 P.M. RESULTS OF INTERAGENCY COL- LABORATION STUDYJN CLINTON '' COUNTY

Dr. JaneGoree.,4rNIT Assisiant:Profetsor, SUNY-Platts-

, burgh.

2:30 7,43:00 SUMMARY WHERE DO WE GO FROM HERE?

Ma Kathy Felty, Director, Council of Community Service§ 4=101.01

from 4 (name). //x 1\tgency) will attend the( Interagency" Collaboration. Wottkshop-W,idnesday, June 21, at Valcour- Education Center, ,Plaitiburgh: Please tear off this registration form and mail In enclosed envelope nolater than June 14:1 Thank -you.. Council of Conununit Services of Plattsburgh and Clinton County 34 Brinkerhoff Street Plattsburgh, New York 12901 June 7, 1978

Plattsburgh-

, NEWS RELEASE

_Izteragehcy_ Collaboration in, the Delivery of Human Services in Clinton county will be the topic of a workshop Wednesday, June 21, atb.the Valcour Educational Center, Rt., 9 South, Platts- ._burgh. The Council of Community Services of'Platttburgh and . Clinton County is co-sponso;ing the workshop'with the Title V Rural Development ResearchProgram from the Institute for Man

and. Environment, Miner Center., Chazy. .4

During the past year Rural Development Research has been in-

, volved in a project studying a sample of area agencies, organize- . tions, and institutions and their interaction in the delivery of goods and services. The study is nowcomplete and results ready for. distribution. The workshop intends to report the funding, and to begin a program of inter - agency cooperation promotion.

The .session will begin at 9:15 a.m. with en 'address titled, "Ihter-Agency Collaboration in the Delivery'of Humah Services in a o .Rural Areai"W'Dr. Harold Capener, Professor, Rural Sociology, Cbrnell University. Dr. Jane Gore9,Assistant Professes Home .Econdmidi-SONY-Plattsburgh,'.will highlight results of the Clinton'

. County study during the!'efternoon meeting: !

Any area citizen is welconie to attend. Pre-registrat.on.is required for workshop participation no,later than June 14, andcan be made through Kathy Felty at the Council of Community Services,. 34 Brinkerhoff Street, Plattsburgh, or phone 561-4441.

For additional information call 5M-4441.

Cnif Wail A u'ntly a

Press-Republican Wednesday, June 14, 1978 Agencycolicthorationworkshop set volved in a project studying *a sam-Capener,professorofroral PLATTSBURGH Interagency sociology from Cornell Univd'sliy. thedelivery ofple of urea agencies, organizations, collaborationin and institutions and their interac-,Dr. Jane Gore, assistant professor human services in Clinton County ofizotne economics, SUNY, Platts- 411111 be the topic of a workshop June tion in the delivery of goods and services. .The study is now 'completeburgh, will highlight result's of the 21,atthe Valcour Educational Clinton County study during the Center, Route 9 South, Plattsburgh. and results ready for ,distribution. The workshop intends treport theafternoon meeting. The Council of Community Ser- Any area citizen is welcome to at- vices of Plattsburgh and Clintonfunding, and to begin;a Orogram of inter-agency cooperationpromo-tend. Pre-registration isrequired County, isco-sponsoring the for workshop participation no later workshop with the Title V Rural tion_ than June 14, and can be made Development Research' Program The session will begin at 9:15 a.m. from the Institute for Man and withanaddresstitled, 'AI,n,ter-through Kathy Felty ut the Council Agency Collabofation theof Community Seryices%34 Environment, Minergenter, Chazy. Brinkerhoffgt.,Plattiburgh,or Duringthepast'yearRurhlDelivery of Hunian Services in. a DevelopTent Research has been in-Rural Area,"byDr.Harold phone 561-4441. 8 ,

I ' 41, Work-shop To Be Held June 21 At Valcour Ctr. Interagency Collaboration in the Delivery of Human.Services in Clinton County will be the topic of a workshop Wednesday, June 21. at the Valcour Educa- tional Center, Rt. 9 SoUth, Platt sbargh. The Council .9f Com Atunity. Services of Plattsburgh and Clinton Countyisco-sponsoring the workshop with the. Title V Rural Development Re. search Program from the In stitutefor Man and Environ ment. Miner Center, Chazy- During the past year Rural Development Research has,been involved in a project studying a . sample of area agencies, organ- izationS,andinstitutions and as their interaction in the delivery of goods and services. The study is now complete and results ready for distribution. The workshop intends to report the funding, and to begin a program of inter agency cooperation prothotion, The session will begin at 9:15 a.m. with an address titled. ''In- ter-Agency Collaboration in,che Delivery of Human Services in a Rural- Area," Lty Dr. Harold Ca pener,Professor, Rural" Socio logy. Cornell University. Dr. Jane Gore, Assistant Professor. Home Economics, SUNY-Plattsburgh, will highlight results of the ton County study during the-af- ternoon meeting'. Any area citizen is welcome to attendPreregi#rationisre- qiiiredwfor workshop participa tion no later than June 14. and can be made through Kathy Fel- 11. ,ty at the Council of Community Services;34BrinkerhoffSt., Plattsburgh, or phone 561-1441. fa" Wednesd0,1ttne 14, 1978, The North COnstypoittl-

GO e

BELOW ARE THE PERSONS SPECIFICALLY INVITED TO ATTEND THE

INTERAGENCY CO- OPERATION WORKSHOP AT VALCOUR -- JUNE 21, 1978.

1P. Bernard Amell County Clerk" 2. Hatina Archibald Ayerst_LabortOr,ies

-*-3. RiV3 Banks Offico-f-F-the-Aging- 4

4. Ira Barbell - 'Social Services 4,

5. Elaine Baxter Cooperative Extension 6. Paul Black ,Legal Office - PAFB *7. Helen Blow Social Services *8. Dorothy Booth' UW BOard Member Qr

9. Ellsworth Buchanan . Imperial Paper Company Dr. J. Burke .SUNY - Plattsburgh 11. Cliff Calogne Northern Insurance Agency 12. Harold Capener Rural §ociology. United Methodist Church . 13. Rev. R. Campbell 14. Raymond Carter Area 6 Legislator 15. Warren Chase Champlain Savings & Loan lk *16. Sidney Cleveland Cooperative Extension.; Tkhdta 17. .Jahn Clute CCS Board Member 18. Nancy Collin UW Board Member 19. Keith Conover Presbyterian Church - Chazy 200, Nina Coolidge Citizen 21. Walt Coward Rural Sociology - Ithaca .22. William Davison LG-LC Planning Board 23. Caroline Dawson C. C. Health Department 24. James' Dawson Man and Environment - Miner Center *25. Jerry Docteur Social Security Administration *26._ Judith DeLong Probation Department 27. have DiRenzo Social Security Administration 28. Melvin Donaho Continuing Education - SUNY 29. Sister Madeline Dufour Catholic Charities 0. Louise Dunn Planned Parenthood

* -actually attended 61 4

-.2-

31. Janet Duprey Area7 Legislator 32. Richard Duquette Social Services Departm'ent Richard Durham Plattsburgp Housing Authority

6 34. Patrick Egan Harris'Bindery Syatems. 35:.Joan Egner Agricultural Exper. Station s__ *36tPaul Fiske CR15.Specialist

1 37. Franklin Forbes Citizen 0 *38. FeliceFreudenthal 'Clinton,Community College Senior Personnel Administrator ,39. Rusiell Fritz ,

L. 40: Rev. J. Gagnier OLVA Church 41. Donald Garrant, Area 10 Legislator .0 42. Robert Garrow °Area 4 Legislator 4 43. Donald Geist - Assn. Retarded Children 44. Moderic'altz Northern Insurance Agency 45. Ma* Gindelspergm CCS Board Meber '46. Billie Jean_ Goff CCS Board Member 47., Thomas Gofenia Area 5 LegislatOr *48.- -Peter-Gote Inst. Man & EnVironment-Minei Center --4.,Paul Green UW BoardMember *50. Karen. Guy RSVP- 51. Robert'Hull 'RFD 2, Box 283, ehamplain 52. Darlene -Hurd RSVP

'53. Hon. John Iinelli City Hall 1154." Ms., Diane Irwin' SCCCC 55. Dr. James, Johnson Assn. Retarded*Children 56. Theodore kaufman Plattsburgh Housing.Authority 57. Sister Charlotte Keith Catholic Charities 58; Laura Kelly Assn. Retarded Children 59.° Maureen_Kelly Home EconoMics -.SUNY 60. W. Keith Kennedy -Dean College of Ag. & Life Sclences -- Cornell 0 61. Jered Keysor' Clinton Correctional Facility *6g. Ann Koerner Lake Shore Road, Peru JOn.Krol ,' CountyPlanner

I I 62 = actuallyattended, . a

V qt. I

-3-

64. Allen LaBarge Area II Legislator 65. Rose Larsen Dgwntawn Merchants Association 66. Dr. Eloise g. Law Home Economics- SUNY 67. Lyndon O'Dell Farmers Home Administration mu el Liadley4 -14Er-RegeneI-Genterfor Rural-104v:-- Cornell. 69. Carl Leahy WPTZ-TV 70. Nancy LeBlanc N. C..Legal Services 71. David Hannan President,_CVPH Hospital 4. 72. Carolyn'Harding. Pyramid Mall Assaciatiori .473. Francesca Hartnett former CCS Board Member

74. William Hartnett PCSIE ,

75, Howard Haskins CETA Director . *76. Jerry 1-411 Copperative Extensiona 77. Rodney Lundy Miner Institute 78. William McBride S. Avenue 79. Joseph P. McGrath Office for the Aging 80. Anna McIntosh flesearch Coordinator, Office of the

Lt. Gov., Albany , 81. Dr.-James Mapstone. 87 Brinkerhoff Street- 82. Gloria Mattera, NYS MI.grant Center,,SUNY - Geneseo *83. Roberta Merrens Planned Parenthood -( 84. Janeen Merrill Chamber.of Commerce

85. Dr. Ann Messer, Home Economics - SUNY '

86. Joyce Milosovich JCEO . 87. Arthur Momot PrinciW, Oak Street School 88. Conan Mooney Clinton Community College 89. William Morgan Northway VW es. 90. Alice Massey' CDC Champlain 91. Harry Mowry Harris Bindery Systems 92. Father, Mindy Catholic' Charities 93. Greg Murtagh Department of Labor *94. Helen Nelson Comm. Ser. Cornell

* - actually attended 6 - . Te7 zt

e aql

95. LaWrence Paquette Ara 1 Legidlator

49&. Gloria Parris . Mental Health Association

*97 Lawrence Pesti . Division for Youth 98. Eugene Pavone Area 9 Legislator 99.'Jennie'Pelkey CVPH Medical Center-

100. Anne Perkett . Keeseville CDC-- s . . 101. Richard Perry Area 8.tagislator )02.)Mark Pfetsch 0 --HSA District Office *103. Ann Prari.e Crisis Center 104. Dr. Peter Pulrang coundir HealthDepatrilent , 105. William -Ramer UnitedIlity System. 106. Stanley Ransom. . Trf0:9c4ntyIAiry 107. Major. Donald Rasher Presleant, United Wgy-

LavieCandy Company . lop. Irvin Reid . 4. *109. Beverly Reuter Mental Health Association 110. Jan Rheingold Planned Parenthood - SUN? ,Z101, 111. Dr. Charles Ricker . Continuing 112. Dr. Richard Robbins Anthropology Department - SUNY 113. MiCbael Rose NYS Department'of Transportation 114. Mickey Rowison (MrS.) Montgomery Ward - Pyramid Mall *115;Carolyn Russell Cooperative Extensiqn *116. Dante Santora Project Outreach 117. Margaret Santora. MHS I 118., Harold Shubert County Health Department *119. M4chael Schwartz CCC 120. James Saars Area 3 Legislator a 121. Lt. Shea SA . - SUNY *122.. Christine Smith ". HomeEdonomics 123. Pani Swack' Home Economics - SUNY Col. Russell Stephenson PAFB. 124. 0 *125. Dr. Nicholas Troisi SUNY 2 Sailly Avenue, Plattsburgh . *126. Margaret Turner 4 Ti-County Library System *127. Richard.WE:rd:

= actually,attended 64 -5-

128. Chloe Wacenske Farm and Home Center, Canandaigua *129. Charlet Waters CVPH Medical Center 130. Hal W fer CC_ Youth Bureau 131.'Emil Weinwurm Department of LAor 132. Richard Wellman State Bank of Ablany *133. Claude Wiley Chazy, New York 134: Dr. Thomas Williamson TAC - SUNY 135. Rufus Willoughby JCEO 136. Vernon Woolston MHS - 137. Mr. Robert Anthony YMCA 138. Mrs.. Patricia Moriarty e-' Red dross 139.:Er. Alfred Clinton Community College

- BOCES, 140. . Mt. Theodore Welch 141. Mr. Paul Wight BOCES 142. Katie McKinley Literacy Volunteers 143. Gloria Parris Parents Anonymous 144. Sally Villafranca Meals on Wheels *145. Nancy PRnner' Div. & Sep. Women *146. Peggy Harper Women, Inc. 147. Vocational Rehab. Division C. C. Rep. 148. Alice Church CVPH Medical Center 411 Probation Department 149. Carmen Santor a 150. Sue Botsford Press Republican *151. Robert Holtz C. C. Alcohol Prograth *152. Helen McLeod. Preis RepublicAn

* = actually attended p It K V

THE FOLLOWING PERSONS ATTENDED EVEN THOUGH NOT SENT FORMAL INVITATIONS

1. Daniel McCormick Lake Placid Olympic Organization 2. Bertha Bennett Saranac CDC 3., Edna Whyman. Saranac, (JCEO ) 4. Rita Chapman JCEO, Plattsburgh 5. Lois Scoskie CETA, Plattsburgh 6. Miice Conine" Clinton HRC' 7. Elaine Rushford SCCCC 8. Mary Leggett Tri-County Library 9. .Abby Posner Division of Youth, NYS 10., Karl Kramer NNY Center (Project Outreach) 11. Alice Mossey CDC, Champlain 12. Gayle Civik Coop. Ext. Housing 13. Bonnie Benyon JCEO %°14. Garrett Thelander :County Planning 15. Helbn Sumner Literacy. Volunteer 16. Joann Perris Women, Inc:" 17. Pam Mousseau JCEO 18. Betty Robare JC OE 19. Irene Brown JCEO. 20. Jan Bordeau JnO, Ausable Forks 21. Mary Slade. DAP, Plattsburgh 22. Susan LaFave DAP, Ellenburg Depot, 23. Irene Tourville JCEO, Ellenburg Center 24.. Marjorie Nelson DAP, Keeseville 25. Carolee,Smith Mental Health Association 26. Len Fontana -Plattsburgh 27. Virginia VanKeuren Was ort - Citizen 28. Ellen Parsons-. Literac Volunteers 29. Cathy Klossner Clintoi bounty ARC 30. Scott Avery NCLS, Upper Jay

1 66 A

THOSE PERSONSATTENDING WITH INDIRECT INVITATIONS -OW

y 1. Patricia Ganigan Miner Center,Chazy 2. Marilyn Chase. SUNY, Plattsburgh

3. Kathy Felty , Council of Community Services 4. 'Jane GOre SUNY, Plattsburgh

5. Mary Janeobinson RuPal Transportation, Miner Center. 6. Judy Tedford *liner Center, Chazy 7. Jim Reed SUNY, Plittiburgh 8. Nancy Rucks Miner. Center, Chazy, 9. Edith Mason Council of Community Services'

Nt. AGENDA INTERAGENCY COLLABORATIONWORKSHOP Wednesday, June 21,1978.

Route,90Plattsburgh, Valcour BducatianalCenter REGISTRATION ,MORNING COFFEE. sr

INTRODUCTION 9:15 9:30 a.m. Mrs. KatherineFeltyiDirector Council of CommynityServices of PlattsBurgh&Iglinton County

BEMINAk'ON INTERAGENCY 9:30- 11 a.m. COLLABORATION.0 THE:DELIVERY OFHWAN SERVICES IN ARURAL AREA

Dr. Harold Cap Professor, Rural,ociology CornellUniversity AUDIENCE RESPONSE 11 11:30 a.m. DisOussion Leader:: Dr. Paul Fiske CRD RegionalExtension Specialist, NYSCooperati Extension

11:30 a.m.,- 12:30 p.m., LUNCHEON RESULTS OF'INTERAGENCY 12:30'? COLLABORATION STUDY' CLINTON COUNTY 'Dr. Jane Gore Assistant Professor SUNY- Plattsburgh

SUMMARY . -2:30 p.m. t WHERE DO WE GO FROMHERE? Mrs. KatherineFeltY. Council of CommunityServices of Plattsburgh& Clinton County

0 /

INTFRAGINCY C011ABORATION WORKSHOP

...... =121111111111111111111

Fir .ty

Held at Vacour Education Center ontHe shore pf Lake Champlain

1\11,2iiigair V

NoteA4resp=siveh:bYDr.'2HarOld Capeher

BEST tOPY AVAILABLE i.u4Rc h. wac,.proVicied at ;the '1.J.;dilya t i on Cents -, It

--.

.01"01111k., / 0- 1 A I

Audience part lc i pat ion was a major pa rt of the a I I, -day viorkslop

\ st

BEST COPY AVAIL I. RESOLUTION OF PUBLIC issgs

(C,"

THREE ARENAS OF ACTIVITY

LEGISLATIVE EXPERT ACTION OPINION

THE CITIZENRY' ) '"PUBLIC"

t. THE TRANSITION OF AND .AWARENESS INTO A PROBLEM AND ON

INTO AN ISSUE:

-INDIVIDUAlaR . -INDIVIDUAL OR .GROUP OR

GROUP A , GROUP COMMUNITY .

AWARENESS PROBLEM. ISSUE.

d WHAT ARE THE F/WE BASIC'STEPS IN SCIENTIFIC METHOD?

(

V. Ic

O i

it.

4 i. 75 4 WHAT ARE THE FIVE BASICSTEPS:IN'THEMBLEMSOLVING METHOD?

4.4 2.

11,

4 WHAT ARE THE FIVE BASIC STEPS IN THE PROGRAM PLANNING METHOD? AVAILABLE STRATEGIES, FOR ACHIEVING

PUBLIC PARTICIPATION ON

KEY ISSUES.

ADVANTAGES DISADVANTAGES ALTERNATIVE STRATEGIES

1. PUBL MEETINGS.

2. ORGANIZATIONAL MEETINGS.

3. P'E ADVISORY COMMITTEE.

4, A P EL OF EXPERTS. t 5. RECEI .INGCOMPLAINTS.

6.2NEWSETTERS OR LETTERS TO EDITOR.

7. PUBLIC REFERENDUM.

8. INF MAL GRAPEVINE COMMUNICATIONS. ,A

9. RAL IES,, STRIKES, DEMONSTRATIONS.

10. U OF KEY INFORMANTS OR LISTENING POSTS. r3 il FORMAL PUBLIC OPINION SURVEYS. ti

12. COMBINATIONS OF ONE OR MORE 18 OF THE ABOVE. WHERE AND CISIONS

RE tIAD.E_

so.

.1)ECISICINS ARE MADE BY LEADERS.

. LEADERS ARE CONNECTED TO ORGANIZATIONS.

ORGANIZATIONS HAVE PURPOSES GOALS : STRUCTURE THAT INFLUENCE HOW THEY OPERATE.' . (

.. 4 . I

1 ENVIRONMtr, ENTAI, ISSUES LIE HORIZONTALLY ACROSS THE.SOCIETY

s EXAMPLES a ,

LAND USE CLEAN WATER' . CLEAN AIR

SOLID WASTE.. SEWAGE DISPOSAL NOISE CONTROL OPEN SPACE

1' t 0

_ . . . ATTEMPTS TO RESOLVE ENVIRONMENTAL ISSUES. GENERALLY,-

, ' -7. TAKE Olt VERTICAL` PROFILES,i. ----

.... ,

. , . ' . .

. 2 1°.° . .: . % I . "...., acc CC. VERTICAL, ORGANIZATIONS FEDERAL ., HAVE A RELATIVELY THIN ,* ., . INT5RSECT AND COMMAND 14 C:) = S., e . ON HONZONTAI2 STATE. . .. 1 '. ENVIRONhitNTAL ISSUES ".

c 44 % . 4 . . . . LOCAL . . . , . .

. - WATER QUALITY . ., . .

Vhi

Aso 8 3 41. 4

. 8.4

t _ CONDITIONS THAT HAVE TO BE SATISFIED.IN

O THE CARE AND FEEDING OF ORGANIZATIONS

115 tl VERT-ICALU STRUCTURED. HORIZONTALLY STRUCTURED ORGANIZATIONS .ORGANIZATIONS

CONTENT CONTENT

CLIENTS: CLIENTS

\ CREDIT

pluOsoptint.BASE PH4LOS015HICAL BASE

4. ,

ZEROzSUMGAME. c. ..MULfITLIER EFFECT

"or

8'6 4

PRINCIPLE CHARACiERISTICS'OF PRINCIPLE CHARACTERISTICS OF VERTIC4L-ORGANIZATIONS HORIZONTAL ORANIZATIONS

° .; o . . TOPDOWN ORIENTATIori fim ... WIDE SB4N CONTROL , . , . . 4. . I . , . UNIDIMENSIONAL FLOW OF COMMUNICATION 2. ULTL7DIMENSIONALFLOW OF COMMUNICATION REPORTS MAXIMIZED REAL FkEDBACK. FT ACKMAXIMIZED REQUIRED REPORTS MINIMIZED 3., , MIN IZED

4. HIGH DIVISION OF LABOR ,EQUALITY OF RANK POSITION AND STATUS

STRONG RANK, POSITION AND STATUS 5. COOPERATION COORDINATION ORIENTATION ORIENTATION

6. RULES POLICIES AUTHORITY ORIENTATION 6. RELATIVELY FLEXIBLE PROCEEDS FROM A MUTUAL BENEFIT ORIENTATION

7. BUREAUCRATICIZED IRELATIVELY INFLEXIBLE 7. AUTHORITY SOURCE INTERNAL.AND

, COMMENSURATE WITH PROBLEMLOCATION - e So' PROCEEDS FROM A SPECIAL MANDATE ANDFROM , ,A POWER.OR.AWTHORITY ORIENTATION 9.. ,ALITHORITY_SOURCXTERNAL TO PROBLEM. , LOCATION .

o ,

, 1 a a 0 IS THERE AN ORGANIZATIONAL AND PHILOSOPHICAL MISMATCH IN TERMS

OF THE IDEAL PATTERNS NEEDED TOFACILITATE DECISIO1 MAKING IN.

ENVIRONMENTAL. ASSESSMENT?

0 kr

. ,

. VERTICAL STRUCTURED'ORGANIZATiONS VS. HORIZONTALL1 , LAYERED PROBLEMS.

ZEAOSUM PHILOSOPHY VS. MULTIPLIER PHILOSOPHY.

V (ORKINON'A SET OF INTERORGANIZATIONAL RELATIONSHIPS THAT REQUIRE MdRE'UNDERSTANDING ANDLEADERSHIPTRAINING AND SKILL. ts.

O a

.4 8a .

4 ".31,5e b

PRINCIPLE PROGRAM PROCESSES PRINCIPLE PROGRAM PROCESSES ASSOCIATED WITH.VERTICAL ASSOCIATED WITH' HORIZONTAL

'I- ORGANIZATIONS' ORGANIZATIONS

Aar 7 1.4EDERALLYOR STATE MANDATED---PROGRAM 1. LOCALLY MANDATED PROGRAM-NEEDORIENTEp . RESULT ORIENTED WITH OBACTIVES 'AND_ OBJECTIVES AND GOALS.

_GOALS.

/ 2. TIGHT TIME FRAME. ' 2. LOOSELY STAUCARED TIMEFRAME.'

3,--BUDGET- FIXED IN:FLEXBLE. BUDGETS TIED TO NEED ANDFLEXIBLE TIME

FRAME.

4, SPECIFIED PROCEDURES RULES.=--- -PROCEDURES-TATTERNS OPERATION

o COOPERATIVELY CONSENSUALLY DERIVED.

5; SPECIALIZED TECHNICALEXPERTISE' 5. MORE GENERALIZED KNOWLEDGEINVOLVED- At REQUIRED. THUS QUALIFIED CITIZENRY BROADER EXPERTISE OF CITIZENRY.

. SCARCE.

LEADERSHIP OFTEN BUREAUCRATICALLY 6/. LEADERSHIP SELECTED ON BASIS QUALIFICATION.

, DERIVED RATHER THAN RATIONALLY SELECTED, INTEREST. MOTIVATION.

7. MORE FORMAL --STATUSORIENTED .BECONDARY 7. MORE LOCALIZED PERSONALIZEDMONITORING OF RELATIONSHIPS AMONG PRINCIPLES INVOLVED, RESULTS AND ACCOUNTABILITY.

IL:ACCOUNTABILITYTO SUPERIORS. RATHER Twqr,_ 8. MOREFACE TO F RELATIONSHIPS AMONG. TO "LOCAL' AREA. PRINCIPLeNVOLVE6. . , 92 7 8

SUMMARY POINTS IN READINGS

1 a SOCIALPOLiCi-AlEGULATVYMECHMISMS a . 1 REWLATION.THROUGH POLICY'APPEARS TO BE AINEFFECTIVE. . . . laSTRATEGY, . . . ''*., '.' 21 'POLICY APPUS AS RESPONSE RATHER THANSTIMULUS. 3.* POLICY SHUTS DOOR AFTER HORSE IS GONE.-POLICY IS RESPONSE. wAl , . TOOJSIS ISSUE.

44. ',POLICIES ARE NEITHER WELLFORMULATED NOR ADEQUATELY COOADINATED.

5. 'POLICIES OFTEN LACic,POWER OF IMPLEMENT, OFTENFAIL TO MOBILIZE

. . POWER AVAILABLE.

'THE VEHICLE'' 6'. .POLICIES DEPENi UPON VOLUNTARY COOPERATION WHICH SYSTEM PREVENTS FROM HAPPENING. N'

7.' POLICIES PAY INADEQUATE ATTENTION'TO THE POSITIVE SANCTIONS,

- MORE TO NEGATIVE SANCTIONS, .

MECHAN . .$0C-IAL, POWER AS REGULATORY

A d -

'POWER STILL NEEDSCLARIFICATION OF CONDITIONS UNDER.WHICH IT CAN AND' WILL BE EXERTED,) - 28, : POWER GOVERNMENT'S CAN MOBILIZE GREAT POWER. AND ACT IN HARSH .AND COERCIVE WAYS---BUT THEY ARE .ALWAYSCALLED IN ACCOUNTABILITY ON ISSUES-OF ENDS' AND MEANS, PHILOSOPHYAND VALUES---IDEOLOGY . AND'TECHNOLOGY1

3,' POWER THE USE OPOWERf0 ACHIEVE SOCIAL POLICY IS AS YETA VERY tNEXACT SCIENCE ORPROCEDURE. .

. 4, EOWER AFTER ALL IS THE ESSENCE OF WHO CANDO WHAT TO WHOM. tREEDOM AND FREE AGENCY ARE VALUEDENTI1IE$ AMONG ALL PEOPLES. OF THE WORLD, ,., \' ,(

REIATIONSHIPS AMONG CCMPOIEWrS OF ENVIRCINPENT, ECOLO3Y\AM) HUNAN EMMY S. 0AM) AL1ERNATIVE minimum CF AbAFTATrais:

. Role in. the .Ecological stem Components '

RAWMATERIALS 11 POPULA.TION ENVIFIGIVENT

. Populaiions 0. Environments, Social Avinization

4r 4 /' O " SOCIAL- CRGANIZATION

MECHANISM OF to.- 1 OFGANIZATIONAL ADAPTATION: ENGINEERING SCIENCE MEG! ECONCMI C SYNBOLIC: _IDEOLOGYAND MIME 410 0 I M P A C T S REGULATORI: PCWER, POLICY, AND SOCIAL. COMM - MOBILITY OP PEOPLE AND RESOURCES

- LEVELS OF ECOLOGICALADAPTATION, QUAN'ITITAITVE SURVIVAL oZUALITATIVE SURVIVAL (Balance of Man andjiatUre):: (0

*Source:Micklin; Michael.Population, Enviiorgment and Social Croani.ration.Current Issues in Rusin Ecology. 1973.Rinsdk.le, Illinois: iikycbn Press. pp7.

Q4 , t .: oa 4 N : . . il''' .e ' ..

, .

a APPENDIX C

,C"

cs.

a. 96 o

"" 0 o

. Association of Retarded Children Private,Non-Profit Catholic'Charities Private,Non-Profit Champlain Valley Physicians Hospital Private,Non-Prof tt ,City of Plattsburgh Housing Authority Public Clinton Community College Public linton County Cooperative Extension Public,Non-Profit Clinton COuntyYouth Bureau Public- Clinton, Essex, Franklin Library System Public Commuoity Development Centers Private,Non-Profit County Health Department Public Couqty Mental Health Services Public `Council of Community Services Private,Non- Profit Department of Labor A Public Department of Social St4Pvicet Public Department of Transportation Public -Downtown Merchants Associatiorill4 Private Farmers Home AOminietrapon Public Joint .Council for Economic' Opportunity Private,Non-Profit `Lake George-Lake Champlain Planning Board Public. Mental Health Association. \ Private,Non-Profit Office for the Aging. PUblic Panned Parenthood Private;Non-Profit lattsburgh Air Force Base. Public 4tyramia,Mall.Associatim Private' *b...Retired:Senior Volunteer Program Public Salvation Array -Private,Non-Profit Senior Citizens Council Pi.ivate Sheridan-Harris Corporation Private Social Security Administration Public . Public State Untversitytof New York at' Plattsburgh 0

° INT*AGENCyCOOPERATION- CLINTON COUNTY

s.) ORGANIZATXONS/AGENCIES IN THE SAMPLE

1977.- 1978

4 7,. It

HIGH INTERACTION MOST FREQUENTLY FOUND AMOUNG:

coordinating functions - Groups with 4 - Innovative kindsofgrbups with brpad service responsibilities

- Groups with less antononmyin funding and programming

00.

MORE SPECIFICALLY THE FOLLOWING VARIABL RE SIGNIFICANTLY Ii311451110119411111 Olt I*. al 511:141KOR IMere)1*W SC. t;

- Agency pupose beingeducation, referral, planning, information dissemination, advocacy,-putreach as opposed todirect services, °product promotion, manufacturing

Agency age of ten years or younger; older groups wereless!" interactive

- "Agency requiredby'sta'tute to establish linkages with other groups

- Agency has chartdepicting organizational structure

- Pr.ofedsionalsattend 3 or more monthly meetings outsidethe agency; with people fromother organizations

, -\\\ - Authority tomake daily programdecisions inside the agency is 1ighly decentralized

- Agency personnelrating other agency personnel in sample high on cooperation

`.1

0 ,' --)

/Os

IfiTER9RcANIZATIONAL_RELAINNSHIES D BE INTERESTED IN THE PROBLEM OF IL INTERACTION IS MORE L Y_AMONG ORGANIZATIONS EXHIBITING THE FOLLOWING CHARACTERISTICS:

- Organizational charts are available; the agencyis'required by statute to establish linkages with other groups; and standardized . internal procedUres seem to enhance collaboration withothers- (measure of formalization). ,

- There appearsto,be multtke 'authority within the agency structure; highly decentralized'intervial program decision making within the group (measure of.low-autonomy interms of authority',

. - Aariety of services and programs are fered by the agency; gh degree of program innovation as,opposed toa smaller. number of. programs services or kingleservices (measure of specific and varied prograM goals)-.

- Agencies are relatively young, established within last ten ,years (measure of age). ,

Agency pereonnel's attitude about other groups' Aran., interagency cooperation was recorded'. Groups who received high peer evaluations,on interagency cooperation also received high scores on the actual Agency Interaction Scale (measure of prestige).

SIZE:JR NUMBER_OF IWO ,EXPRESSED FEELING& OF , THR ; Oar Cur Ok NARti,i4AFX6001! GFIsIERAL' OVERALL

weiviciT4TtNimaigiolz ;L. E :TIONN THE A ffeAll*trAlti.(kCindiF AWRIft P

We&

9'9 4 93. 4.

APi'END3Is D

5 IP" ..

e a

o 0, 1

WORKSHOP /INTERAGENCY COOPERATION -.CLINTON COUNTY JUNE 21, 1978 na. VALCOUR EDUCATIONAL CENTER 48

Please answer the following questionscompletely and leave evaluation form at the door: Names area optional. . , - . 1 /

1. ARE YOU:

1. 11 Agency/organizition'Director, 2. Tr Agency/Organization Staff Member 3. 7- Agency/organizati-onBoaidMember 4. *1. Concerned citizen not attached to a particular group 5; 8 Other: . . Responded to more than one ab,s,.' ,, . DID 'HIS WORKSHOP TURN OUV'TO BE.WHAT,YOW . ORIGINALLY EXPECTED?

, 1. yes . 2. no la . t 3 Responded by marking both answers

. 3. DID YOU LEARN ANYTHING NEW ABOUTINTERAGENCY INTERACTION? I 1. 32 yes 2. 717 no T 4rt swered by marking,both 3 Did not answer either way 4. IF. YES, DESCRIBE BRIEFLY: 1 9 see enclosed)

LIST SUGGESTIONSTOR FOLLOW UP SEMINARS WORKSHOPSPLANNING SESSIONS CONCERNING THE ISSUE-OFINTERAGENCY COLLABbRATIONIN THE DELIVERY opispuncEs IN CLINTON COUNTY:

a 3 \...(.seeenclosed)

-6. , ANY OTHER COMMENTS, SUGGESTIONS: (ifilecessary,use the back of this page)

(see enclosed)

.THANK.YOU, . 1 01 . , 'Responses to Questions 4 - 6%

t. A

'4. IF YES, DipCRIBE BRIEFLY: 1. I

Enjoyed or learned ideas and factsfrom Dr. Capener (5)

ief emphasis needs to be placed on bettercommunications among agencies (20)

Stated there is still hope for interagencycooperation (4)

Some still'puzzled about what to do aboutpersonal.cooperatfonat agency level (8) f'

Specifically. learned 'about:, hbrizontal andvertical organization (5)-4 interaction (20)

communication problems with agencies (8) .

. .

h . . . SEMINAR'S WORKSHOPS,PLANNING SESSIONS CONCERNING 5.. LIST SUGGEFIONS FOR FOLLOW UP THE ISSUE(}',INTERAGENCY COLLABORATIONIN THE DELIVERY OF SERVICES IN CLINTON 1. , COUNTY:

,Haw agencies inother/Counties in NY ,work (4) fir =it /- Legislatori-should Mandate need for better. communicationsand interag ency cooperation

Should hold Workshops away from PAFB (1),,

How better toimproyeidtefagency'cooPeration (13)

More specificagency feedback (3) a -Additional workshops small groups. .(8) *"

-.4 Iraw,to implement cooperation-in Planning (1)b'

'.. 6. ANY OTHER COMMENTS, SUGGESTIONS:

(7) geed for moreand 'better `training sessionsabout interagency cooperation 1 More specific relating of theRural'Iransportatidnp roject to interagency

cooperation <2) . . : e. , , . ,Raquestslor spectfio results aboutindividual. agencies, <2) . . A . , ' . ' ,. . .

., 10r) Press - Republican Friday, June 23.1978 Clinton. County agencies get ',4,''for

By HELEN IdeLEOD inClinton County: The highestrankingad- bad more money and more time, would you do mote .litixterialitek elterk`-'; mai t artto the susioant a . ministrator and one on two board members from interacting?' the response would be 100 percent yes. expriredudethe sizefedo PLATTSBURGH Interagency cooperation ex- each agency were interviewed, a total of 57 people. But this is an era of doing more with less.' ists, to a fairly great extent in Clinton County, when Individual interviews were conducted to find out all In general, the- following characteristics were thisonsil's:1p* it comes to the delivery of human services. about theagency, its goals. internal structure and found among agencies reties high in interaction: In addressing some 75 represent:at/ye of human perceived interagency cooperatiouin the county. Goals were *specific and available; agency of service agencies In the county, Dr. Herold Capener, Each respondent also completed a written ques- a variety of services and programs as oppos- Also,,ii, 'Irtittitehiposed' to the privatt professor of rural sociology at Cornell University. tionnaire judging the other 20 agencies in the sam- ed to _a few services or single ones: setter,, iltrassacted in soda said "You have to beNeomplienented. You're fa ple, in a series of 22 questiohs. Agency relatively young, established , within sisuatiousf, 3heliblie sector, praidina dean the road in terms of many counties, yet y High interaction was found among agencies with past 10 years; fawned sitakiiii,1anifeossebitited business througl see yowstill hale a lot to do." coordinating functions, innovative kinds of groups Required by statute to establish linkage with soelekeoattieti, 1.441:410(11 percent said they see Capener outlined how human services ageoci with broad service responsibilities, and getups with other groups; their e0.- worksrebriktfyilfrs.rpore said. function and relate to each others in the first Pearl less autonomy in funding and progransmilig. Charts exist depicting.)1anIzationa1*true. a workshop, sponsored by the Council of Communi- doing the study, Mrs. Golfe said. "we used the tune; ty°1teto sLolvell*** probleasageliviajoihtlyilid"4thelbyeYfinshad threem"sealhiveli ty Services Wednesday. - assumption that more interactionisbetter." There is a decentralized authority available to out of tiste,or mosey. This study will, hopefully . la the second part, Dr. Jane Gore presented the However, she noted, that there are some agencies, make daily program decisions withiatfie agency; Identify groups which emu "Aare:" outline their in' findings of a study on interagency interaction done which, by their very nature, will not have as much Professionals attend monthly meetings outside ternarstractures for other *rani. and provid 4 in Clinton County. Mrs. Gore Lie professor of home interagency contact as others. "It depends on their the agency with people from other organisations; top ics further coatausalty works;ops, . economics at Plattsbursh Stale University College; ,program goals, mandates and guidelines," she Agency personnel rate other agency personnel _Peter Gore, professor otaivirop mental 'Mena The study focused on 30 agencies involved in the said. *in the sample high incooperattn. a good-measure acid swat sociology.* said tkafit's possible to give delivery of services and amenities tb rural citizens "We assume that U we asked the question; 'If you of prestige. each participating agony a copy of its own radii

t .41

. s r

4 a

103. *

C ,. BEST COPY AVAILABLE ENIR ;,/hNTINEL..' at 2 ValliIII Number ) July/August, 197d

DORA WORDEN CELEBRATES._. INTER- ,

. ,.90th BIRTHDAY AGENCY

my, he was handsome. Whe'n she as fir.. WORKSHOP teen, "almost sixteen,"He'd take your breath she was married. She away" She paused, . An Interagency Workshop held on, left her family home, "And for a few cents June 21st brought together approx- which Was the first it ' run'errands for imately 45 agencies to discuss a brick hsusing in Bos- them- -youknow'likelik recent research completed the ton, and moved to getting lunch from past,year. Dr Harold Capener of .. Essex Street where the lunch' room. Cornell University was the main speaker. He emphasized the need she set up hour- ' When the San Fran- for More cooperation between a- keeping. . C13C0 earthquake gencies. He pointed out that a- Her new husband work- struck in 1906, Dora, .traveled across the gencies are in a situation created as an accountant . ed by the need for more funds 'and country p for the Guggenheims, consequently vie with each other Trunk to meet her and Dora began to, for credit. He said, 4It's'sfinpiy 7' brother and take him learn how to run amazing what an organization will home. She 'Said, "I machines at a tac- do for money." tory (pined by Fred- thought I was IT. . i 1978 was a ricks. While she was I made a dress with He also tated that most fdnding S1,....iial day for Doraimployed by Fred- empire style. I sew- sources Pxpect, and want, pre- Norden. Ninety ed it all." aicted approaches. He said that , their's was persons witb different ideas are years ago op that the first shop in Dora said she made date; Dora wa-s born "...ground. down until 'smooth so Bosa o to .be signed most of her clothes in Boston, Re., the that creatiVity and inovative 1 up under the thenn ' in those early days. fourth child in approach no longer exists and a, new Social Security Today she still re- family of 12 child- one fits into a groove." AOt... makes her clothes ren in the Dubow r . ,and has saved some When askedif hi thought it pos- /family. "Life was simpler ttroh. We could buy of her special early sible to achieve his propounded, Dora was born at 4 a whole salmon for purchases: "I got theory of an all-cooperative' home. Her mother $5.00 or have a meal some dresses fifty.' approach, he said it was a theory' had this help of a In a fancy i.estaur- years old--satins. , a good one but not necessarily, aidwife which was ant for $1.00. Dora I got a raincoat a workable one given the pre- .,,... . customary at the recalled ,"Summers of satin I bought ` sent situation of funding. , ,...-' ',time. on Boysen Street. ". we could go from Following the luncheon, Dr Jane . Oh. It was beauti- When Dora was six Boston to Montreal Gore oT the State University at fu paid .nn ' for $5.00." Plattsburgh reported on the re- years old, she 'Now, I'd pay about "started school at As a' little' girl, search study which she and oth.: $100., easy." .'Nancock School i Mrs. Worden.,recali conducted this past year. Boston: The schof seeing people lock- Five years after Additional sessions are be. was one of the first ed in "stools" for her marriage, her schools built and %some wrong ioinz. husband died. Dur- " planned by the Cod:loll and Rural was located near Open 'street cars in ing that tine, she Development. -Hanover Street. 40"-the summer were ttje had two.children5 most commonly used daughter, Iris and girl of ten, transportation:- a son, Kenneth. "'f,0411rhadrosson- sibilities such as When she was 10 or Undaunted, she con- hemming diapers, 11, she and her'sis- tinued.to work and 'boiling clothes in tens used to stand 'raise her young a big' copper boier., to the back of the family. iris event- placed on top of 'Grand Theater and ually married Dr. stoves and watch/the three Leo Harry Freedman.., Listing her moser parrytoores perform. "They have Made their with the birth of bora recollacted, (Cohtinued on othir children "The younger one-- page 6) 1 0't. whin there was no . aldwift avafable. r1r7,:--. TOWN &. Moving gra ated from gra or school C NTRY at the South End Dora ettended high Food Preservation ln . CIA la Hu lek 1A, 04

.A.11PENDIX'F

1Q6 AGENCY REPRESENTATIVES ATTENDIkk. RURAL- DEVELOPMENT PROGRAM -- AUNNLY LUNkthtNLtS Winter 1q7,11-11)76 Mental Health Associaticn County Health-Department s Beverly Reuter Dr. Petq Pulrang, Caroline Dawson

' Council bf.Community Services Harold Shubert'

Katherine Felty Cooperative Extension and C.D.C.'s .Carolyn'Rtissell

Rufus,AL-Willoughby Senior Citizens Council Rita Chapman Conrad. Kress Diane Irwin Ann Perkett

C.C.C. eta R.S.V.P. 'Social, Security Administration Michael Schwartz Charles Barletta Jerry'Decatur Karen Guay HarrisCooporation Office for the Aging Harry Mowry

. Joseph McGrath

,Planned Parenthood Farmers Home Administration Lois Sheets Walt Aicher Roberta Merrens SUNYi-Plattsburgh Catholic Charities ,Donald Garrant ReV. Patrick Mundy Richard Gifford

, Downtown Merchants Assoc. Plattsburgh Housing Authority Rose Larson. Ted Kaufman Richard Durham Pyramid Mali Dept. of Social Services. taliae-Hardingi

. Helen Blow NY Dept.of Transportation +4, NY Dept. of Labor Michael Rose Emily Weinwufm Clinton-EsserrFranklinLibrary Assoc. -for Retarded Children Stanley Ransom Mary Leggett. Donald Geist . Richard Ward Salvation Army Mental Health Services Capt. Chester Emmons Vernon Wooleton, CV-PH Medical Center r Youth Bureau David Hannon ' Harold refer i CONFERE ^'NOT HELD . . Champlain Regional Plattsburgh Air Force Base and.Lake George-rLake Planning,Board . - . . 1 , / , .

'1, Do you operate'programs /activities, jointlywith 'otherorganizations/agendies/

I- YES in terms- of money.53% YES in' terms ofr'esponsit;ility 62% 4 YES in -terms Of 'staff tim.e. 70%

Cooperative Extension Salvation Army 1 - a Social ,Dept. of Security Sociol. isaNtdi County . Office for Health RSVP the Aging Services/ Heolth Services Dept. ARC NIA (35%) Planning (12°/0) e , Lae o 110 DowntdiWn `Sheridan Council of Lake --Ckamplain- Dept of FHA Merchonts Labor Harris' Comminity Regional Planniby JCEO PSUC Se ry ices Board Community Catholic Charities Catholic Development charities Dept. of Centers SotialServices

i Clinton - Office for E F ? Community' CouncI of Library System ,tPlanned' CommunIty Service . the Aging : . Parent hood \I . 'Outreach(9c/o) 'Education-Meetings; Activities' (21%). , e Mental Mental 1 \ Cooperative f 't RSVP=, . Heolth PSUC Health Services .., Eitensioh , Assoc, *it Plattsburgh Senior Housing Citizens Authority Council

.4 03 * Requiredbystatute or program guidelinestoestablish' linkages (working relationships) with otherorganizations /agencies

. '47%responded yes tostatutes . 64% responded .yes toO'rograrn guidelines

[NOTAPPLICABLE1 (33%) 4

FHA - ARC Dept. of Catholic Community 'Catholic ' Social Development Charities °Transportation .Charilits Security Centers RSVP County . PSUC Health Dept. 1( GOVERNMENT AND sERVrCES; SOCIAL (16 %) Soc HUMAN SERVICE'S 33%) AGING recur ,F0 PAFB RSVP JC 0 Clinton Off ice for I Mental :gininuolty! ,Depf.. of Lake George the Aging Health College Labor Loke Champlain Assoc. Regional Planning ARP Boord, ciOrWSystem Cooperative EXtension

. Mental Senior Health PA FB Citizens Assoc. oil

\ ,

1 NATIONALORGANtliZAtIONS1(5%,

CounciL of Dept. of Community Social Services IServices IALL - ,HUMAN -SERVICESE (7%)

Downtown .Sheridan . Merchants Harris

PRIVATE ENTERPRISE1(4%)

(1) BEST. COPY AVAILABLE With. what other organizationswould youHike toestablish workingrelatnships?

none = 33% noresponse5, 16%

Mental Health; Health Social Services (21%) OtherCounty' Agencies (12%). A RSVP -II \Plattsburgh Housing Mental RSVP, Cooperotin Health Mental Authority Extension Assoc.. Health ARC 4 Services Salvation Army JCE0 Planned Downtowill Community Parenthood Merchants Of fice for Catholic Development the Aging Charities Centers Senior Citizens .CooPe-rat ive A Council Extension

Allother agencies with(-70/.\ TAC; County Planner(Rok) educational, objectives' f°/ Miner Centeir RD

/1 F Councilof PSUC 1 Lake George Clinton Libe,ciry Community System Services Lake omploin Community Regionb !mini/ -College Boar Catholic Charities

PAFB(4%)

Dept. Health She/Wan- Harris 110 .

OverallHow Much, Cooperationis There. AmongOrganiz'atiOns

.1 1 'AroundHere (Total SampleResponses)

26% 15 1 high

26 15 2 4, c. . 26 15 3 f 6 4

Q9 5 5 low 2 I dodt know I:

te. tiigh a

e, 2 1111111111111111111111 3 ° 4 110111111111M 5 Low 1111112111

1 12 26 Respondents 2 3 t e .13 15IS 24 4 6 9 1 21 25 3) 10 16 19 22 23 29 17 20 27 5 (Agency Directors)

11)

4 '4 .

Cummulative Percentages 1 Scale of sample Step Item included

Elve you exchangedseVriceswith 'this group? 17% HIGH

5' Have you engaged in joint activities/ 0 projects'with this group? 27% 0 0- 4 Have you had joint meetings with this 43% group? H 0 3 Have you had personal meetings/appoint- meets with this group? -' 53%

2 Have you learned about this group through the newspaper? 73%,

1 Are .yoii familiar with-or acqUainied with this group? 87% LOW

Coefficient of Scalability u. .85 'Coefficient of Reproducibility - .97

COOPERATION - CLINTON COUNTY

GUTTMAN SCALE OF AGENCY INTERACTION

1977 - 1978 113 STUDY RESULTS GUTTMAN SCALE . INTERAGENCY INTERACTION

High on Medium Low on Scale on Scaler Scale'

Human Service Groups (14) 8 5 ,1

Health Related Groupe (4) 1 2 1

EduCational Groups (3). 3

Federal/State Groups (6), 1 4

Private Groups (3) 1 2

114 '411,

s. TOTAL SAMPLE RESPONSE AGENCY RESPONSE work.with clients involvesreferring' Roughly what percentageof your organization's clients to other organizationsin the community? 1,1; 6 None y 60 34 1-25% 4 26-50 11 6 51-75 5 3 76-99 2 1 100 don't know c. 4 . 2 2 1 missing

bo orglization are referred from other Roughly speaking, what percentof clients in this

organizations? 9% 5 none

49 28 , 1-25% 14 8 2650 5 3 51-75' # 5 3 76-99 18 10 don't know

organization has completed itsresponsibility, What happens to theclients after your i.e., refetred to otherorganizations? 23% 13 None 28 16 1-25 12 7 26-50 3 51-75 5 5 3 76-99 7 4 100% 19 11 don't know

month are there associations, how manytimes during the average Excluding professional that involve members ofother organizations regularly scheduled committeesor meetings and/or your organization? where the sleeting is, relevantto your work

.,,, 2 None 28 4,16 1-2 14 8 3-4 9 5-6 12 7 7 -8

7 . 4 -11-40- I 1, 18 10 more than 10 dri 2 1 don't know

, ° compared to highgroUp on Guttman. Scale agency: 7:-8 h) 3-4 . a)more than 10 b).. 9-10 9-10 -k) .7-.8 f), 1-2 e) more than 10 g) d) 3-4 i). 1-2 j) more' than 10 ,1) 9-10' was spent in coordination and J.::, about what perceptof your time During the past year, . other organizations: planning with people from 4% 2 none 1 64 36 less than 26% . 26-50 . 23:, 13. \....., %. 7- 4 51-75, 2 1 Thion't know 4 . 1 no response .115 : ft . 0,

1. o

Compared with high group on Guttman. Scale agsaty: ti 4%; c) 26-50% a) less 26% fr'less 26% j) no response h) b),:less.26% g) less 26% m) no response

i) 26-50% d)' teas 26% , k) less 26% 1) less 26%

Does your Organization operate any of its Prograins/Activitiesjointly with other organiiations? -in terms of money- 28 yes

-in*termirof time-

70% 38 ' yes -in terms of responsibility- 62% 33 yes

Some Profile Information'- Evidence of High Interagency Agency , p t

a) title depicting coordinating function yes - no . yes - no b) broad service responsibilities a c) low autonomy in funding/programming yes - no d) agency purpose: educational, refrral., planning, informatfon dissemination, advocacy, outreach , yei - no e) 10 years-old or youngei yes - no f) required by statute to form linkages with other groups yes - no g)- has chart depicting organizationalstructure , - yes - no ....,, hI attend 3.or more monthly meetings outside agency with professional; from other organizations N, yes - no i) ghly decentralize authority inside agency to make daily program decisions yes .:- no j) received high peer evaluations on interagency , cooperation yes -,no

Are you required by statute or your own programguidelines to establishlinkages with other organizations?

-statute 47%v 25 yes 49 26 no 4 don't k ow 4 no respo e

-program guidelines- 64% .36 yes 34 19 no 2 1 don't know 1 no response, . 4

4 Guttman Scale of Agency Interaction 7/7 low On scale N is 30 , ?high on scale medium On, wale

. ). i 5 human service groups 414) . 8 2 bealth.related groups (4) 1 . .... -.

educational4roups (3) - 3 federaPstate groups (6) 1 .i. private groups.(3) , 1 .

Are you familiar with or acquainted with any of theagencies/Koups/organizations on this list?

Hypothetically speaking, should you biinlvvedinwLkingon a Senior Citizens Housing Project?

on a rural transportation project?

How well acquainted are you withprograms/activities of this group (well acquainted; moderately, or know little.tabout them)?..

Through what channelssdo you receive information aboutthis group?

radio/television newspaper . 4 phone personal meetings/appointments social contacts

During the past 12 months, other groups'have engagecinjoint meetings with you

. -

Have engaged in joint/activities/projects +2

05' Exchanged .services with 1

Transferred money/resources or sponsored this group

Shared jointly staff and/or stafftraining with thisgrOup

0 Have engaged in joint budgetary considerations with this group'

- Jointly own or rent facilities with this group

4 . $ 4 .- . ' 1

On a scale of 1 to 5(5'hith) how would yOU rate the overall level of cooperation between your group and: 117 ,

Centerkicky ki Head Report's -SharingSpecificInformation04 0 Pr.ograms/Aairvities .WrthOther Groups (V.Other AgericFinds . a - R'eportSharing' In prmcltionOn' Programs/Activilies With Center Group 0.4.

41, Dept. of County Menial Health S Healt Dept. Planned JCEO. a Services Services Parenthood

,? Councilof Community Downtown Services' iMerhants'' :- .Office foe . the Agit1.5

Salvation c 0 Army FHA 111 cvpii Catholic - Charities

Pyramid RSVP Mall rte. t10E0 o SUNY Clinton tomMniiy College . Mental, Health' 4 Assoc Deit. of Alb or Community .Development Dept of Centers Transportation Youth Bureou s. .Lake 'George LakeChamplain . Sheridan-Harris Regional Planning

Board - . ARC

I PA FB iCEF Library System )4it t. Social Platt sbtirgh Security. .1.i'r''' Cooper o Housing -,..(..) Senior , Ekterision'' 'Authority .,. .i Citizens . . Council MMIABLE A tip' COPY r .4* ..w ...r. *aped* ...... - Center Agency Head Reports *Sharing 'SpecificInformationOn Programs /Activities With Other Groups (^).Other Agency Heat- . Report SharingInfortnationOn Programs/ 4ctiviliesWith Center Group RA

Dept. of --County Mental O Socia I Health Halt h JCEO Services &Dept., -Services Planned Paren't hood / . Councilof Community Downtown Services- Merchant s st.

Office fot7. the Aging Salvation ,Army FO

. V. PH CatholL Charities

PYratii Dept. of, RSVP Mcill Social SUNY Clinton < Services.' t Community College Mental Health Assoc Dept. of Labor communiiir Development Dept. 04 Centers Tr anspariat ion Youth Buread

11 LakeGeorge Lake Champlain Sheridan - Harrt RegionalPlanning Board ARC

PA F9 so CEFi Library System . Social PI a tts burgh CooperativeSecurity Housing Authority Senior Extension Cit;zvis 1 Council BEST COPY .AVAILAM j GenterAgency Head' Reports )Sharing SpecificInformationOn Programs /Activities.' With Other Ctaups *Ottier Agency Heads RepoitSharingInformationOn lirog.rams/ActivitiesWith Center Group (14;

4 Dept. of County` Mental Socikt Health -Health JCEO Services Dept. Services Planned Parenthood CCunlc Iof Downtown Community Merchants Services

Office, for- me Aging Salvation' ray FHA VP-A. Catholic Oharittsb

Pyramid County RS VP, . Mall % Healt eo SU NY 'Clinton Depar ment .Community 4*-0 College Mental' 'cc °Hecin Assoc of I/Poor Community Development Dept. -o-f Centers Transportation Youth Bureau , Lake George

Lake Champlain . Sheridan- Harris Regional Planning .Board ARC

PA FB . CEF r Library System Social Plattsburgh Cooperative SecuritY* Housing Authority Senior Extension ) Git'zens `Council ry:-A-11,5 1g", CO . 120 r

0 Pr CenterAgency 'Head Reports Specificinformation On Proc,roms /ActivitiesWith Other Groups ("),Other -Agency cHeods ReportSharingInformationOn t,Prograrns(Activities With Center Group M.

County Mental Dept of Health Soci.o I Healt h Dept. Services Planned JC,E0 Services Parent hood. r, . . Councilof .1` Community Downtown , ti Services' Merchants

O Office far the Agin5 Salvation Army

CV,PH Catholic' Charities

RSVP Pyramid Mental Mall Health SUNY . Clinton Services Community Menial Coll'e.ge Health, Assoc

t. of .41 abor Communi9 Developmer4 Centers Dept. of Tronsportalidn Youth Bureau

F; LakeGeorge Sheridan - Harms Lake Champlain Regional Kenning. ARC' Board 4 PAFB

A CEF Library System c'ocia I Plattsburgh CooperativeS rity Housing' Senior Extension 'Authority Cit;zens Council 1.2_( PESTCOPT.AVAILA . C . _ - ...... -wm.*~ CenterAgency Head ReportsShdririg SpecificInfirMationOn- rC -0 Programs /Activitie'sWith Other Groups,(1%).Other. Agbncy Heads -Report*Sharing information.0nPrograms/Alctivities With CenterGroup OA 4 . Dept. of County- Mental Social Health Health Dept. -Planned JCEO . Services Services parenthood Councilof Community Downtoivn Service'- MerChas'

eV' Officle the Agin5 Salvation ArmX FHA

.CVPH Catholic . , Charities

Pyramid RSVP Mall Planned suie Clinton Parenthood C:rrimunity College .Mental - Health A Assoc Dept. of or Community Developmprt- Dept. Of Centers Tronspolation Youth Burec LakeGeorge Lake Clpo-mplain Sheridan-Harris Regional 'Planning Board ARC

.CEF Libi-ary System Social Plaits,burgh CooperativeSecurity Housing Extension Authority' lenior -Cit;zens Council .BEST COPY AVAILABLE A 12°4r IS.... : -,.. L ....*Lika. . .r, . Center Agency :Head ReportsStiann9:" SpecificInformationOn ,t.-- ,-- 'Programs'/Activilie: With Other Groups ('N.Other Agency Hoods

ReportSharin.,informationOn Programs/Activities With Center Group (i4.

s,, County Dept. of st Mental Health Healtli,-;:,, -.Social Planned JCEO, Services_' Dept. Services... Parenthood Councilof Community . Downtown Services' Merchants

'Office +al- the Agin Salvation Army F

CVP1-1". Catholic Charities Council of Pyramid RSVP tall Community .." Services . SUNY :Union < > Community Collegp Mental Health Assoc DePfof Labor. Communi Developmen-t. Centers Dept. of :-.Transportation , Youth Bureau

:Lake George. Sheridan- Harr;-5 Cake. Champlain Regional 'Planning . 'hoard ARC

I PA FB

CEF . Library System -Plaltsburgh . CooperativeSecurity. H000ing Autori ty Senior Extension Citizens Council 123 BEST COPYAV/W.121 Center Agency Head ReportsSharing SpecificInformationOn *Programs/ActivitiesWith Other Groups (1`).Other Agency Heads ReportSharingInformationOrr Programs/Activities WithCenter Group M..

Dept. of County Mental Social Hea it h Health 4CEO Services Dept. Services Planned Parenthood Council of Downtown Community Merchants Services'

Office, Gr the Agin3 Salvation Army FHA

CVPH Catholic Charities

Pyramid RSVP Moll Office for

_ the Clinton SUNY Community Aging College Mentol Health 4 Assoc Dept. of or COmmurii ty Development Dept. of Confers Tronsportation Youth Burec Lake George Lake Champlain Sherili an - Hani,s RegionalPlanning: Board ARC

PAFB CEF

Library System . . Social Plattsburgh' CooperativeSecurity Housing Authority Senior Extension Citizens *. Council "yr.7-,71,r4,yr7 r;tviLiM WithUtf. tivitx 4.

Center. Agency HH Had ReportsSharingSpecificInformationOn C ,Programs /Activiiie ., With Other Groups (T),Other Agency Heads ReportSharingInformationOn Programs/Activities With CenterGroup W.'It

> County Mental Dalai of Health Social Healt h Dept. Services Planned JCEO Services Parenthood Councilof Community Downtown. Services Me r.c ha nts At Office far the Agin Salvation Armis.

:Cot ho - CVPH Cho riti

0 RSV Pyramid Mall SU N Y Clinton F H Community. Mental College Health Assoc.

Dept of 9, Commun.' Labor Dove lopn`rtit - Centers Dept. of Transportation,.

V' Youth Bureau 0 LakeGeorgs. Sheridan-Harris Lake ChamOla in Regional planning ARC Board PAFB CFR Library $.ystem Socia,1 Plattsburgh CooperativeSecurity' Houoing . Senior Extension Authority Cit'zens Council 125 BEST COPY AVAILABLE.. Center Agency Head ReportsShoring SpecificInformation,On C.

Programs /ActivitiesWith .Other Groups ( ^); Other Agdncy

- Report SharingInformatiOn. OnPrograms/Activities With Center Group(44,

Dept. *of County Mental Social Health Health JCE0 Services Dept. Services Planned Parenthood P. V 'Councilof Downtown Community Mer chants Services'

Officef the Agi: Salvation Army FHA

CVPH Cathohc Charitis

pyromld RSVP Mali- Catholic. SU NY Clinton Charities Community College Mental Health 4 Assoc 'CQIikt. of Wor Community Developmen. Dept. of Centers Transportation Youth' Bureau Lake George Lakes Champlain Sheridan-Horeis , RegionalPlanning Board' ARC

PAFf3 CEF ,Library System Social Plat' sburgh CooperativeSecurity Housing Authority Senior Extension, Cit;7 ens Council ; 16 .-:

CenterAgency Head ReportsSharing SpecificInformation On C. Programs /ActivitiesWith Other Groups (1.M.'Other Agency Heads ReportSharinInformationOn Prog.rams/Activities With Center .Group M.

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00/ .. 0001 -234 . ' ...on. 01411011 0101' ...... 0 11, Center AgencyHead Reports OverlappingBoards,With Other Groups (t).,Other Agency HeadsReport OverlappingES:)ards WithCenter Group (44.

Dept. of County Mental I Socjo I Health Health .ICED Services Dept. Services Planned Parenthood 9 Council of Community - Drantorm V Merchants Services

Office for the Agir) Salvation Army FHA' 4 CV PH. Cafe Charitic- , Pyramid RSVP Mall

SUNY intpn CV PH C4mmunit y College Mental Health Assoc. Dept, of 4 Labor Community Developmil Dept. of -Centerfor Tronsportdtion Youth Bureau LakeGeorge LakeChamplain -Sheridan -Ha-6i 5 Regional Planning N f Board ..:" ARC

'PAFB CEF Library System Plait s burgh Coopcg- ative SSecurity Housing . Extension Authori t y Senior Citizens?35.) Council

...... 0/09 4 r 4004440.41,frIAMM44****6.641140.4....4.4144....10.1...... 4....r4,..444r.....84....rPI41444,41I14.414h41.40444k141Ya.4114444/44.SlfO4.altetIY4 4444444.11.016.

. Center Agency Had Reports OverlappingBoards With Other Groups (11..Other Agency HeadsReport OvekppingBoards WithCenterGroup W.

Dept. of County Mental Social Health Health JCEO Services Dept. Services '--Planned- . Parenthood Council of Downtown Community Werchants Septic es

Office for the Aging Salvation Army FHA

CH C.otholic. Charities

Pyramid RSVP Mail 'Salvation SUNY Clinton Army 7. .ommunity College Mental Health Assoc Dept. of 4 Labor Community Development De .of . C-entors Transportation Youth Bureod Lake George -. LakeChamplain Sheridan- Harris' Regional -Planning Beard gs- . ARC

4 PAFO CEF - Library System: Social Plattsbuigh CooperativeSecurity .Housing Authority Senior Extension Citizens Council

'l ... 4: .0 ..4.," ...... , ...... v.- , .0. ... ,...... ,,- . ...,...... ,...... , ...... 'Oen. . 4 .... J P 111114101volle006.4.06.1 PO 011;M015 # ...warm . Center AgencyHead' Reports OverlappingBoards With Other Groups M.,Other Agency HeadsReport OverlappingBoards' WithCenterGroup RA

Dept. of County Mental Health Social Health, . Dept. . Planned JCEO Services SeIvices . Parenthood ....

, .. Council of .f. Conimunity Downtown Services' oro Merchants

Office cofoc. the Agin3 I Salvation Army FHA

CVPH att.. Charities

Pyramid Downtown RSVP , Mall Merchants SUNY Clinton Association C:.mtnunity College Mental Health Assoc. Dept. of 4 Labor Community . Develop & Dept. of Centeri'' Transportation ' Youth Bureau talepc-orge LakeChamplain Sheridan- Harris RegionalPlanning Board :ARC

PAFB

CEF . 'ibrary *stem Social Plattsburgh ca'aijorativeSecurity Housin.g Autheri t y Senior Citizens Council, 237 7 Ndos,:. so 000somoo 7, 7e..777.7.7 apww .7. a ow .. 711411.., 111.044011INWIA1401,019001.4.0.01100101.611~6116.1.0eso~....01....~...... 4104 APPENDIX P

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23 FALL 1978 INTERAggpcY INTMACTION PROJECT . DATA =SACKASSESSMENT FORM, 1.. What specific useful information did you get from thisfeedback session about localagency. interaction and your agency/inaptu- tion/group? t e (See enclosed)

2. What didyou not learn, but feel would terms of local be important to know, in interagency interactionand your agency/institu- group? tl

(See .enclosed) 3. Which of:the feedback materials didyou find most,helpful? a 23 blue overlays 411 ..)) 8 xerox charts 15 profile statistics d 13 Other: 64,1 enclosed) 4. Whatother kinds of feedback techniques can you think Ofwhich might be helpful/usefulfor you in better agency interaction? understanding' inter-

Did you or somebne fromyour agency attend the Julio workshOp at Valcourabout agencyinteraction? 5 You: 31A 6. Others fromyour agency: 11 Yes No b No 7. What have you done differentlyor plan to do differently. in your agency as a result of, informationgained fromiyalcour Workshop and/orthis feedback Ieseion?

(See enclosed)

8. Wouldyou or someone from your agency attend another 4. session (* day in length) such group of people representingagencies/groups in this researchsample to discuss agency interaction? further fundamentalsof 1aL214,8 b C A Maybe, depends oh schetifirelevancy I

23 INTERAGENCY INTERACTION PROJECT DATA FEEDBACK ASSESSMENT FORM

WHAT SPECIFIC USEFUL INFORMATION DID YOU GET -ROM THIS FEEDBACK SESSION ABOUT LOCAL AGENCY INTERACTION ANtr YOUR AGENCY/INSTITU- TION/GROUP?

-.Interesting to see how our agency viewed by others. (12)

' - Feedback corroborated role of agency. (3) - There is cooperation.among agencies. (2) - That we arecooperatiVeiimporifnt. (7) - See need for more communication(education/public relations) about own agency. (11) - Other:

All information "helpful. a- Importance of newspaRer in Clinton County. Researchprovides important plinning tool. More documentation needed on referrals. Some agencies do not know who they are working with. See awn agazicy,as changing in 1i years since research was done. See we have little contact with Youth Bureau. Individuals within on institution need to blow more about institution's relationship with community. Interested in'number of agenc ies available in this Commupity. Interisted in varied. responses. Intera9tion seems to mean different things, to differentipeople. °Interesting to see that intelactioA i§ a prodUot of structure"- as well AS commitment.

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I e' WHAT DID YOU NOT LEARN, BUT FEELWOULD BE IMPORTANT TO KNOW, IN TERMS OF LOCAL INTERAGENCY INTERACTIONAND YOUR AGENCY/INSTITUm, NON/GROUP?: III 3 ; More information aboutsurvey, interpretRtiOns, future research plans. - How spokesman for agency was determined; -Additional participants in research projectswould be helpful. - Would like objective summary of inferences drawn from data as presented. - How this aspect changes over :3-5 years. - Do the lOw interactors interact with eachother or with a definable group? Why do agencies have low opinionsofothers' ctoperative attitude? - How many agencies interacted with all 28? - Would like to'know potential for increased interaction. Did's° e.agencies feel therewere response requests that didn' apply to them?

Increased, communication /information/ service. --What areas-and how agencies would like tosee improved interaction How others think in terms of Health Dept.- functions. s.. - Are there shy groups*.that feel need for more cooperation with us? - Which -specific groups felt we didn't interact? - Do-others know services we. provide? - Feel need to know more about other agencies, their goals. (2) tOpinion leaders witMtm groups and specificagency goals and objectives. -Many area organizations get input from 1*UCwho are apparently unaware of this. , - Would like to know reactions of other agencies. Would like spedific results of my'agency-- help in evaluation of4agency. - How our depatment can be of more service within the scope of our mandate. - People not aware Of programs under our auspices. - How to reach groups in public relations to explain our - positiOn in eolimunity. ..b Increased cooperative work.- - What is the need for agencies/groups to meet and discuis areas of need? - Building consortium efforts.

Informatioh and Resource and follow-Up. - What does all this say'about'coordination on behalf of - client services? - We know little about impact of our referrals. Is there a simple way to get feedback? - If agencies refer people to us, are results satisfactonV?: "7.,w- - What needs are there for feedback after. interaction? it

- , Duplication. - How much ,duplication of effort exists? (3)

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i as WHICH OF THE FEEDBACK MATERI4i1,S DID YOUFIND MOST-HELPFUL? a).blue overlays 23 b) zerox charts 8 c) prOfile statistics 15 d) other (added comments below)

- all -the feedback material was helpful. (2) - all - it would suffer if any component left.out. all were well done.and i$nterdependentfor in-depth comprehension. - methods of ,obtaining information

- personal contact with verbal presehtation.(4) -"all plus follow-up explariation. - well torganized -- relates dat%clearly. - all aft excellent but blue overlays are easy to interpiet.

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WHAT OCHER KINDS OF FEEDBACK TECHNIQUES CAN YOU THINK OF WHICH MIGHT BE HELPFUL/USEFUL FOR YOU IN BETTER UNDERSTANDING INTER-. AGENCY INTERACTION? AY RESEARCH - Would like to she my individ401 answers. -'Use another 'target group tocompareresearch4:esults. Comparison Of supermpor and staff responses. - Charts of area organization; list of agency board. - Sufficient visual aids, etc. - Analysis of over-lays. - Information documented. - What used -- excellent.

MEETINGS, OTHER CONTACTS 1' - Cocktail parties. - Think this personal interview practical. -Meeting of similar groups to explore where we can go from here. . - Individual and group conferentes helpful. (5) - This presentation to myboard/s aff.

- Attend more First Friday Forums,

C) NEW DIRECTIONS - Newsletter published jointly or monthly compilation of agency efforts. (2) - Clearing of information to prevent duplication. - A statement of future planning by agencies. - Specific communication problems'identified by staff.

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s, DID YOU OR SOMEONE iROM YOUR AGENCY ATTEND THE JUNE WORKSHOP AT VALCO(R ABOUT,AGENCY INTERACTION?

5 ). 11 YO#,YES.

6 )t 13 SOMEONE( ELSE YES

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DID YOU OR SOMEONE FROM YOUR AGENCYATTENKJUNE WORKSHOP AT VALCOUR ABOUT AGENCY INTERACTION? 1 ANSWERS: #5 - YOU, YES #6 - SOMEONE ELSE, YES

AGENCY YOU. YES SOMEONE ELSE, YES

Association of Retarded Children Catholic Charities X Chaiplain'Velley Physicians Hospital City of Plattsburgh Housing Authority O Clinton Community College X X ( Clinton County Cooperative EXtension X -X Clinton County Youth Bureau Clinton, Essex, Franklin Library System.. Community DevelopMent Centers X County Health Department CoUnty Mental Health Services' Council of Community Services Department of` Labor

Department of Social Services 'X Department of TrEasportation Downtown Merchants Association X. Farmers Home Administration Joint Council for Economic" Opportunity X Mental Health'Association' X X Office for the Aging X Planned Parenthood is Pyramid Mall Retired Senior Volunteer Program Salvation Army Senior Citizens Council Sheridan-Harris Corporation SdciaLSecurity Administration 0. State University of New York aX,Platts

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WOULD YOU OR SOMEONE FROM YOURAGENCY ATTEND. ,ANOTHER SUCH GROUP SESSIpN* day in length) OF PEOPLEREPR*5.ENTING,AGEnCIES/GROUPS IN THIS RESEARCH SAMPLE TOA4Iscu4s FURTHER FUNDAMENTALS OF INTERAGENCY INTERACTION?

32 .YES

) NO

C )' MAYBE'

247 44.

WOULD YOU OR SOMEONE FROM YOUR AGENCY ATTEND ANOTHER SUCH GROUP SESSION (+ DAY IN LENGTH) OF PEOPLE REPRESENTING AGENCIES /- GROUPS IN THIS RESEARCH SAMPLE TO DISCUSS FURTHER FUNDAMENTALS OF INTER- itt AGENCY INTERACTION?

MAYBE

Mental Health Services NYS Dept. of Labor 'Downtown Merchants Farmers Home Admin.* Planned Parenthood. (2) J.C.E.O.* C-ELF Libraiy (3) Plattsburgh Housing Auth.** Catholic Charities Public Health Department* Office for the Aging Pyramid Mall Mental Health Association Community Dev. Centers (2) J.C.E.O. Salvation Army S.C.C.C.C. SUNY Garrant) NO Platts. Housing Authority Harris Corporation A.R.C. 4 Public Health Department (2) Social Service Department R.S:V.P.

Clinton Community"College (5) _ Council of Community Services Social Security Administration Youth Bureau Dept. of Transportation Cooperative Extension

* depending on schedule tr depending "on releva4cy for agenck,

24'6 . WHAT HAVE YOU DONEDIFFERENTLY OR°PLAN TO DO DIFFERENTLY IN YOUR /"" AGENCY AS A RESULT OF INFORMATIONGAINED FROM VALCOUR WORKSHOP AND/OR THIS:FEEDBACK SESSION?

MORE INTERNAL COMMUNICATION

1 will discuss-with staff.

-will'ihare-informatIon'with staff to sensitize us to 0 valtable'information we-Are receiving and, collaborate ;it more effectively. - would liketOThse materialswith staff and Board for long-range planning: Would,like to-have-access to visual /printed materials touse for Board'and staff,_ and staff -program reviewers.. , . state program coordinators,

MORE EXTERNAL CO?UNICATION

'- will make efforI.to improve communicationsre: referrals. wild help in-community communications. - will continue,to plan for more interagencycooperation, but with more assurance.' will develop better publicrelatiOn programs to' acquaint people with odr services. .(3) - more contactwith other agencies. update'and expand' Mailing cover'more community - . agencies. - look intothose areas where Office for the Agingdid,nOt 'feel it was 41 close communication withagencies.

-Institute newsletter.- 1 programatic understanding. - increase . . . , , .- .more publicrelationi whi.e \dealing with another agency.(2). -.possibly try to utilize Our returnreferral sheet when onels been referred to 6.n agency. - po.,siblywork with Youth Groups sand PAFB. 0 - results - work ondissemination of.information agency activities (education re: all activitiesand .how servicesrfire obtainable* . . I - theCouncil hasexpressed its intention' to worklorfull access:tp Rural Development researchfindings. It has epial project fbr 979whi0 will move in- . undertaken a ee that and rel ted/directions. \.

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INTERNAL AND EXTERNAL COMMUNICATIONS.

- we have examined interactionmoreclosely at.-it occurs in a wider-range af-staff, believing-more agency- people should have opportuniLies to be involved with other agencies.

- plan to review communications withdepartment heads -- then develop a department information program for the media and direct to the public.

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OTHER: VERBAL COMMENTS MADE BYAGENCY REPRESENTATIVES / AT TIME "OF INDIVIDUAL AGENCYCONFERENCES.

Clinton-Essex-Library System:

Asked for andreceived copies brwheel diagramsnot provided'at time of conference.

Question: Are researchers planning 'torepeat survey to I measure change?Dirtctor suggests repeat of surveyever' three to five years.

Catholic Charities:

Director sees agency-asinvolved in'all:categories of activity. Survey feedback Tarelyreceived. It is appreciated.

Office for the Aging:,:; Regarding type of work mandated; couldhave responded

to all categories. a /

Farmers Home Administration: Agency has. role in planning which was.notreflected in survey report. Agency provides referraland follow-up contact with clients. 9'

Mental Health Association,:" i) Asked, for anal received copiesof wh4e1 diagrams.

Agenccis private, non - profitagency, not public. Agency.is involved in allfourcategories of activity: community action, planning, outreach,education.

Director asks "What doesinteragency cooperation really mean in terms orthe'client?"

Director sees some inconsistenciesin MHA-responses Which may be because'gdifferent responses' to _verbalan4 written interview.

Joint Council for Economic-Opportunity:

Agency is private, non-profit,not pulp.fc.`,)

Agency sees need for constantwork to remind people of range of services. Obviously Some people.donot readily identify Head Start and other programsasiprograms for,Economic Opportunity. sponsored by-'Joint Council s'N

251 se Social Security Administration?

Director feels that if survey refleCts agency directors' judgments about referrals and other activities, this is a limited response/and not necessarily accurate.

With regard to shared activities, Social Security is invnlved with_otheivas a_ result of nroviding workshops on Social Security*progrnms.

Any agency receiving Federal funds is limited in contacts with others regarding clients whose privacy must be nrotected.

Youth Bureau:

Director thought it would be interesting to assess the importance of the personality heading each agency. For example, responses to the Office for the Aging appear to refledt strong, positive reactions to that agency's director as well as the agyncy's actual involvements. r)irect felt that his' profile would -have been suite different hap- it been created by his peer group. He works with-taff,erent levels of gOvernmentcounty, town and village, as, well as with private grOups dealing directly with' youth'.

He felt many people do not'recoghize Youth Bureau programs as such. For example, the Big Buddy/Big Sister program is seen as a separate entity from the Youth Bureau.

Mental'Health Services:

Director requested-and 'received copies of the wheel diagrams.

believes Mental Health.Services (not the Mental Health Association) should appear in the diagram showing relation- shin to, social services/aging progi.ams.

Director felt that informaTion on referrals and.information shPring were generally correct; however, he"felt he should have, shown the Association for Retarded Children as the recipient of referrals from 'Mental Health Services. P

Director wishes to receive final report ,prepared for this research project.

Clinton Community College:

The term "SUNY" refers to Plattsburgh State University Col ege and Clinton Community College. It is hoped that no confus on exists'about schools eferred to in this research project.

Cont.

. 252 A\ Clinton Community College - Cont.

It would be interesting to break out information provided by agency peers, eliminating non-peers. Would also like to raise additional questions with peers as to how additional collaboration could occur.

Cooperative Extension:

Coordinator very enthused about r(sults. Sees opportunity for extensive ,use of information. 41 40 -d- back for staff, Board members, State Program Coordinatori, and State Progi.am Evaluators. The coordinator ask's "Can additional presentatdons be arranged?"

Salvation Army:

The role of the agency, and its director have changed substantially since interviews 'occurred one and one-half years ago. M4ny fddi7_' ! tional linkages have been created.,

Director sees the Salvation Army as involved in community development, planning, education, and outreach.

DirectOr expressed dia4giintment that Army"s efforti'to'seCure funding from County and City for transitional -housing project has not peen successful. Wondered if solution might be to ,create coalition of agency representatives and-concerned citizensto work for project.*

Harris1Corporation:

Organization now known as Harris Corporation, not Sheridan Harris.

Participation in survey occurred prior to organization's involvement in senior citizen housing and youth activities. Consequently., organization not readily identified by county service agencies. .- Harris Corporation maintains a low profile in regatd to community work. Sees self, as working on projects which benefit employees and their families. 1. SUM (Plattsburgh State University College): With regard to information sharing transparency; felt more arrows should be shown going out from college (CV-PH Medical Center and Clinton Community College especially).

Head of Collect Relations is interested in knowing how much money is spent on salaries as compared with direct services.

Are researchers Willing to make presentations toCollege President's /- Executive Committee and the County Legislators?

III *Since. conference, general meeting has been called and coalition is in process of develo6ment. ____

253 a

Senior Citizens Council:

. Director wondered at some of her respon ses. For example!. she sedsltthe agency's primary .role as educational with ;lesser inyolyeent i outreach, community deyelvomentwand

\planning. . . \t.) 6 She questioned contact with her agency by the .Salvation

I I Army. Her contact limited to referrals to the nutrition prograh housed at the Armybut sponsored by 'the Office for the Aging.. .1/4 P 1 4 Housing Authority:

Contrary to the picture presented in the. suryey,.the Housing Authority is in the business of working with people and makes and receives referrals'.

(------The-Housing,Au'hority does not limit itself solely to

° managing space. It makes an effort to bring services .- , '' and programs:to various housing sites. , . . . . . Seyeraforears ego, t1 Housing Authority invited representatives .1. of grouns proyidingenrvices tb individuals in Housing * i Authority facilties,to meet monthly foi the purposes.of sharing information and planning. At the end of this research conference, the Housing Authority representatives III . intlicated their belief that it would be helpful,to resume 0,1 ., ' ,.._Such monthly meet . . . .ings ..- I '.- . . .. v ,-! CV4PH Medical Center: . . . Tlie,M0fclal:Center.must work with J regulatillg agencies. That involvement and,patient care are seen as primary objectives. There is little time for broad interation with the community.

The Director would like to know _what people need, as well as who indicates a,wish for greater contact with mental and physical health Agencies.

He would like to s ee (and was subsequently given) the - researcher's data relating to needs perceived by rural'people. - He would like to know how the hospital can better 'deliver health services. He would like to see the hospital do more in, the field of well -care.

The arectOr reports thnt the length of hospital stay in. Clinton County tends to be longer than elsewhere in 'the state because of lack of transportation available to,people 'after they leave the hospital. ' Cont.

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CV-PH Medical Center - Cont.

As a rule, the hospital tends to work directly with individugls, rather than agencies, in an effort to avoid time-consuming and sometimes unproductive involvements.

Association for Retarded Children:

The agency is Incorporated as a private, non-profit agency.

The primary sources of'referrals are public schools and the Division of Vocational Rehabilitation. Neither group was represented in the survey.

'In the future, a More specific approach might be helpful. rsor,example, the Associntion for Retarded Children has ne4d for technical information and resources such as computer time, help with setting up contracts, and- public relations.

A focused look at the agency, or services proirided by similar agencies, might be.very helpful.

Public Health:

Public' Health has an open-ended mandate. Public Health provkdes a doctor, dentist,, and supervision of hOmemaker assignments for Social Services.. The agency should have indicated its involvement in education and outreach. The Director sees the agency as having broad service responsibilities.

, . 9. There was some confusion about why some items were answered the way they were. For example, the Director believes there. are more board linkages thanreported.(

On the basis of the research report, the DirectOr believes the agenby needs to work at insuring that the public realizes certain programs are Health Department programs.

He also sees the need for increased media use to talk about . health issues, health concerns, and Health Department services.

Pyramid Mall:

The Mallshoul4'add "community activities" to its lis'of involvments.

The Mall's Businessmen's Association is distinct from Mall management. The Mall coordinator interviewed in this .research project represents the Businessmen's Association' She concerns herself with advertising, public relations, and community involvement in the Mall. Mall management

addresses issues such as-traffic, transportation, lot . management. A 255

OS Department of Transportation:' ',4i `). The Director indicated hisbelief that the (Department of % Transportation did not "fit"..thesituations evaluated...in. the current research project.. ,

. , -. . ,The Department isprimari4involved'with.road maintenance. .At times, the Director works wrIthCivil Defense.and the.Olympic Planninr Committee regardingroad.use- Groups such as the. TechnicalAssistane.Centerseek information 0- , 4 from the Department ofTransportation.

...,_.., . . Involvements with egencies.ArOgriscretionary. The local * Office is a field office and, is `not stbffed.by speci7alists available'out4pf the-regional office. For example, ,a regi'onal specialist would be sent to-thearea to work with .. ;,a local group ibokingfor solutions to Clinton Count/11.

. transportation problemp. 14' , . . . The local Dir.ect6r. is:interested,inthe. ansp ition issue, however, and would like to bek4 inform d of work undertaken in that area. His per al vies.) is that . public transporationcalnotsucceed unitss it is self-

. supporting. f.

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