Communication on Progress 2017 United Nations Global Compact 2

1 COMMUNICATION ON PROGRESS 2017 UNITED NATIONS GLOBAL COMPACT 2 WE ARE A COMPANY OF PASSIONATE PEOPLE WHAT DOES IT MEAN TO BE PASSIONATE? To be passionate is to celebrate every success and to face challenges with the best attitude, inspiring our people, our clients and our community with our values. We devote each day with passion and joy, giving the best of us and enjoying what we do. 3 TABLE OF CONTENTS 01 08 15 22 LETTER FROM OUR CORPORATE GOVERNMENT ETHICS AND EXTERNAL VERIFICATION EXECUTIVE PRESIDENT Pages. 24-31 ANTI-CORRUPTION LETTER Pages 4-5 Pages. 69-85 Pages. 180-181 02 09 16 23 WHO ARE WE? COMMITTEES THAT EMANATE PEOPLE AND MANAGEMENT SUSTAINABLE DEVELOPMENT Page. 6 FROM THE BOARD OF DIRECTORS Pages. 86-108 INDEX Pages. 32-36 Pages. 182 03 10 17 24 OUR STORY OTHER COMMITTEES OCCUPATIONAL HEALTH AND GLOBAL COMPACT Pages. 7-10 Pages. 37-39 SECURITY PRINCIPLES INDEX Pages. 109-114 Pages. 183 04 11 18 25 MISSION / VISION EXCELLENCE AND SUPPORT SUPPLIERS GRI CONTENT INDEX Page. 11 CENTERS Pages. 115-124 Pages. 184 Pages. 40-50 05 12 19 VALUES CLIENTS RISK MANAGEMENT Pages. 12-15 Pages. 51-55 Pages. 125-130 06 13 20 cbc INTERNATIONAL CONSUMERS ENVIRONMENTAL QUALIFICATIONS Pages. 56-64 SUSTAINABILITY Pages. 16-17 Pages. 131-144 07 14 21 PORTFOLIO RELATIONSHIP WITH ALLIANCES AND PROGRAMS Pages. 18-23 INTEREST GROUPS Pages. 145-179 Pages. 65-68 4 LETTER FROM THE PRESIDENT GRI 102-14 We are a company of passionate people with big dreams. Over the last two decades, we have doubled the size of our company every five years. That same passion that we put into reaching outstanding results, we put into sustainable actions to contribute to a better world. We are committed with the 10 Principles of the United Nations Global Compact and we incorporate them in our strategies. In the first instance, we respect Human Rights and they are a fundamental pillar of our company. Human Rights not only guide our decisions and are included in our Ethics Code; they are part of the compliance commitment that we require from our suppliers. We also comply with the highest labor standards. We are a company where our collaborators can develop a career grounded in merit and driven by training and competence development opportunities, as well as technical knowledge. Our own cbc University offers the opportunity to increase technical and professional knowledge. This year, we launched a Business Administration Master Program, together with the prestigious school of business INCAE. The content was jointly developed and offers the students – young people of different countries - the opportunity to strengthen their strategic vision, leadership and decision making process. We promote conditions so that our collaborators can have the best experiences in an inclusive, collaborative and shared values environment and where women are every day more important, occupying significant positions. We respect the right of our collaborators to associate and collectively negotiate. We have transparent and open communication with the union organizations that are part of our companies and we strive to always share a joint development vision. We reject child labor and forced labor and we make sure that these are not part of our operations and the operations of our suppliers. That is why we include in our suppliers’ contracts specific clauses that demand the compromise to respect human and labor rights. We also carry out audits with specialized companies to guarantee the compliance of these clauses. We strive to create a work environment free of labor or sexual harassment. We provide regular training to our collaborators, emphasizing the importance of respecting the values in our Ethics Code, and we have 5 Complaint Channels available to take any pertinent action when needed. network where they can exchange knowledge in a creative and innovative environment that allows them to take an idea and turn it into a sustainable business. We implement a host of actions against climate change and global warming. It is a shared responsibility among all society and is also of moral importance, beyond the compliance We believe in alliances with national and international entities so that the initiatives and of rules and laws. This shared responsibility includes dialogue, consensus search, and programs can have a major impact and, most of all, to build best practices. most of all, the building of bridges. We strive to help the ones most affected by natural disasters, the most vulnerable segments of our population. We listen constantly to the expectations of our key stakeholders and we develop actions that allow us to keep open communication and to develop innovative projects in order to Our production processes are technologically advanced. We have committees that take respond to such expectations. care of the efficient use and treatment of residual water. We also have mechanisms for energy saving, emissions reduction, gas reduction, and a firm policy of reuse, reduce and As an example of the latter, we can mention the development of an innovative portfolio recycle for our packaging materials. of functional and nutritive beverages that promote natural and healthy lifestyles. We consider it important to develop labels that can help our consumers make informed Our commitment goes beyond these actions. We also participate in initiatives that decisions with easy to comprehend information that includes information about our contribute to the recovery and conservation of water recharge areas, the promotion of commitment to sustainability. In the upcoming reports we will be informing of our an adequate management of solid waste and the construction of local governments, advances in this initiative. community leaders and women´s cooperatives for the development of environment programs. Reiterating our commitment to the United Nations Global Compact principles and with the Sustainable Development Objectives, we at cbc are assuming a compromise One of the most important challenges in Latin America and the world is the fight against to continue generating sources of employment and development opportunities in the corruption. It is the belief of cbc that private companies should implement the control countries in which we operate and to continue strengthening our sustainability actions. and prevention tools against fraud, bribery and extortion. We see the future with optimism and we will keep working with passion to have a positive In 2017 we had the advisory of Citizenship Action, Central American Chapter of The impact in our communities. Global Anti-Corruption Coalition and we advanced in upgrading the Anti-Fraud and Anti- Corruption Policy and implementing the Compliance Channel that allows us to minimize corruption risks and to have a documentation mechanism of the relationship of our Carlos Enrique Mata collaborators with public authorities. This relationship should be based on transparency Executive President and the criteria that the policy establishes and the respect of the laws of every country. Moreover, in each contract that we subscribe with our suppliers of goods and services, there is an anti-corruption clause that adheres to all the principles and values in our Ethics Code. Our contribution to a better world also includes the Sustainable Development Objectives of the United Nations. During this year we worked on reducing chronic infant malnutrition, on easing the access to safe water and on promoting quality education and environmental education. We support young entrepreneurs because we consider of importance that they have a 6 WHO WE ARE GRI 102-2 We are a multi-Latin beverage company founded in Guatemala in 1885. We have the largest portfolio in the Central American region, offering our clients and consumers a beverage for every occasion and every lifestyle. Our growth and development has been possible thanks to the talent of our people, the passion of young people of different nations that lead the operations in different countries, to our meritocracy culture, to a sustainable management based on process and to continuous improvement. We are especially indebted to our strategic partners: PepsiCo, Ambev and Beliv, who have transmitted to us their best practices. 7 8 9 10 11 MISSION VISION GRI 102-16 GRI 102-16 As competitive professionals our mission is To be the best beverage company in the to create solid relationships with our clients Americas, creating sustainable value and and consumers through the best value offering our consumers the best experiences proposition. with our brands and contributing to a better world. 12 VALUES GRI 102-16 13 GRI 102-16 WE DREAM BIG WE BELIEVE THAT EVERYTHING IS POSSIBLE. We believe that everything is possible. We are as big as our dreams, that is why we dream big, demonstrating that we can achieve our goals. The passion of our dreams opens opportunities and helps us to confront difficult circumstances. WE ARE OWNERS WE COMMIT. We commit and exercise initiative, promoting the development of our business, our people and the utmost efficiency in the use of our resources, assuming total personal responsibility in our actions and the results we achieve. WE ARE EXCELLENT PEOPLE WE SHINE IN WHAT WE DO. We attract, recruit and develop the best talent, creating collaborative and highly competitive teams, searching for the best processes and results to maintain the balance that combines work excellence with quality of life. 14 GRI 102-16 WE ARE HONEST WE STRIVE TO ALWAYS DO THE RIGHT THING. We live according to moral and ethical rules. We are transparent, timely and honest. We don’t take shortcuts and we confront our problems in real time to guarantee the company’s good reputation and integrity. WE HAVE A SUSTAINABLE MANAGEMENT WE BUILD THE FUTURE. We guarantee sustainable results through complying with our processes. We learn and search new opportunities to make things better.

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