Sydney Trains 2014-15 Annual Report Volume 1 Iii
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Sydney Trains 2014-15 Annual Report Volume 1 iii Letter of Submission The Hon. Andrew Constance Minister for Transport and Infrastructure Parliament House Macquarie Street Sydney NSW 2000 Dear Minister It is my pleasure to provide for your information and presentation to Parliament the Sydney Trains Annual Report for the year to 30 June 2015. The report has been prepared in accordance with the Annual Report (Statutory Bodies) Act 1984, the Annual Reports (Statutory Bodies) Regulation 2010 and the Public Finance and Audit Act 1983. Yours sincerely Howard Collins OBE Chief Executive Sydney Trains 31 October 2015 ii Table of Contents Contents 1.1 Chief Executive Foreword ................................................................................................... 1 1.2 About Sydney Trains .......................................................................................................... 2 1.3 The Sydney Trains Network ................................................................................................ 3 1.4 Strategic Alignment with NSW Government ........................................................................ 4 1.5 Executive Team .................................................................................................................. 8 1.6 Financial Performance Summary ........................................................................................ 9 2 Performance ............................................................................................................................ 12 2.1 Safety ............................................................................................................................... 12 2.2 Customer .......................................................................................................................... 14 2.3 People .............................................................................................................................. 15 2.4 Operational Performance .................................................................................................. 17 2.5 Maintaining our Assets ..................................................................................................... 18 2.6 Environment .................................................................................................................... 19 2.7 Community Relations ........................................................................................................ 21 2.8 Rail Heritage .................................................................................................................... 22 3 Appendices .................................................................................................................................. 24 Appendix 1: Changes in Acts and subordinate legislation FY2014-2015 ..................................... 24 Appendix 2: Obligations under the GIPA Act ............................................................................... 27 Appendix 3: Privacy and Personal Information Protection Act 1998 ............................................ 31 Appendix 5: Annual Attestation Statement .................................................................................. 32 Appendix 6: Internal audit risk Management Disclosure .............................................................. 33 Appendix 7: Insurance Management ........................................................................................... 34 Appendix 8: Senior Executives – gender and average remuneration ........................................... 34 Appendix 9: Workforce Diversity.................................................................................................. 35 Appendix 10: Work Health and Safety ......................................................................................... 36 Appendix 11: Consumer Response ............................................................................................. 36 Appendix 12: Multicultural Polices and Services Program ........................................................... 38 Appendix 13: Disability Inclusion Action Plans ............................................................................. 39 Appendix 14: Environmental Compliance .................................................................................... 39 Appendix 15: Investment Management Performance .................................................................. 39 Appendix 16: Implementation of Price Determinations ................................................................ 39 Appendix 17: Credit Card Certification......................................................................................... 40 Appendix 18: Payment of Accounts ............................................................................................. 40 Appendix 19: Grants to non-Government Community Organisations ........................................... 41 Appendix 20: Overseas Travel .................................................................................................... 42 iv Appendix 21: Payment to Consultants ......................................................................................... 43 Appendix 22: Waste Reduction ................................................................................................... 43 Appendix 23: NSW Government Resource Efficiency Policy (GREP) .......................................... 43 Appendix 24: Response to Matters Raised by the Auditor-General ............................................. 44 Appendix 25: Disclosure of Controlled Entities ............................................................................ 44 Appendix 26: Major Works in Progress........................................................................................ 44 4. Abbreviations and Acronyms ...................................................................................................... 45 v 1 Overview 1.1 Chief Executive Foreword Trains’ support functions. In the Customer Service Directorate, the shift from an operational to customer-centric focus continued, with more staff switching from working in the back office to being more visible to our customers on ticket gates and platforms. It is expected that the Doing Better Business program will enable Sydney Trains to deliver significant savings over the coming financial year. Customers continued to adopt new methods of obtaining information about their train services with thousands more signing up on Twitter to follow their rail line’s service and send in comments about their experiences of travelling with Sydney Trains. The station refresh program continued, with Welcome to the 2014-15 Annual Report for customers seeing a difference at a number Sydney Trains. of stations, including Town Hall, Wynyard During the past financial year, Sydney and Central. Sydney Trains’ Tangara fleet, Trains has continued its strong focus on its second largest after the Waratah fleet, delivering safe, customer-focused, reliable continued to get a makeover to improve and clean rail services. As a result, the reliability and give them a fresh new look. safety of our customers and staff has New or expanded car parks were also improved, customer satisfaction has risen opened at a number of stations. strongly to record levels and our punctuality During the reporting period, Sydney Trains level remains above target. has worked collaboratively with Transport This year saw the completion of a number for NSW and other agencies within the of significant projects. The South West Rail transport cluster to implement the roll-out of Link opened ahead of schedule and Opal across the network. In addition, the became part of the Sydney Trains network; agencies kept customers moving during the the work to modernise our approach to severe storms in April and through major maintaining rail infrastructure was events across the State including the completed, with the consolidation of 127 Cricket World Cup, Vivid and the Asian maintenance depots into 12 purpose-built Cup. network bases. Two new tamper machines joined the track maintenance fleet during the year. Sydney Trains continued to focus on becoming a more efficient operator and maintainer, building on the reforms delivered since 2012. A program was Howard Collins OBE established during 2014-15 to review and Chief Executive improve cost efficiency across the business Sydney Trains and maintain the momentum of the reform agenda. Reform is underway in the Fleet and Major Works Divisions and in Sydney 1 1.2 About Sydney Trains Sydney Trains commenced operations on 1 July 2013 and is the operator and maintainer of rail services across Sydney Trains’ Aims & Objectives metropolitan Sydney. Sydney Trains’ area of operations covers the metropolitan Sydney Trains aims to deliver safe, Sydney area bounded by Berowra, Emu customer-focused, reliable and clean rail Plains, Macarthur and Waterfall. services. In addition, Sydney Trains operates the It has six strategic objectives: Rail Management Centre. It is responsible Safety – to create and foster an for the maintenance of $29 billion of environment that improves safety Railcorp assets including tracks, trains, Customer, accessibility and signals, overhead wiring, stations and travel – to improve customer facilities. Sydney Trains also maintains experience with rail transport trains for NSW TrainLink and a large services and run trains on time proportion of the infrastructure it uses. Key users of Sydney