Position Title: Event Operations Manager Reports to: General Manager Performance Primary Location/s: Netball Mainland Office, Christchurch Employment Status: Fulltime Primary Purpose of Position The Event Operations Manager will organise the events for Netball Mainland (NM), the National Netball League Team and the Tactix ANZP team. The role will input into and ensure effective delivery of all NM owned and/or managed events to ensure: NM ANZ Premiership and National Netball League games and events are highest quality showpieces NM event partners receive all contracted benefits related to the events Broadcast production delivers highest quality live and delayed coverage of NM matches NM events are ticketed to meet all NM customer, sponsor and promotional partner needs and to ensure NM events have the highest spectator support and profile Venue database is maintained and relationships are developed with providers of suitable Stadia for NM events All NM Events, AGMs, Forums and Tournaments are of the highest quality. This role will play a critical part in implementing and supporting the Netball Mainland’s strategies, with specific focus on increasing event attendance and supporter engagement. Responsibilities & Measures Key Accountabilities Critical Factors ANZ Premiership and Develops and continually reviews appropriate event management procedures, NN League and templates and systems (including checklists, accreditation systems etc.) Netball Mainland Ensure appropriate processes and operations for measuring success, to ensure all events. procedures are actioned on time and to the highest possible standard Manages event budgets accurately and provides regular updates to GM Performance Provides accurate, timely and relevant internal review and evaluation information on events including an Event Report after each event Maintains awareness of new developments in Event Management and their potential application – e.g. technology Manages the effects on NM Events in relation to laws and regulations e.g. Health and Safety, Risk Management Develops a NM Risk Management Plan prior to each event identifying potential risks and the action required Works with the GM Performance, GM Community & Pathways and Commercial Manager to ensure that event brands are enhanced from year to year and are consistent with NM strategic direction, vision and values Works with the GM Performance, GM Community & Pathways and Commercial Manager across a range of event-related Sponsors and Suppliers to maximise impact and outcomes of NM events September 1, 2019 1 Liaise with Industry representatives to select appropriate entertainment and suppliers for each NM event i.e. singers, performers, MC, sound technicians Manages casual staff as required to assist in execution of NM events and provides direction and oversight to manage workload and delivery of their roles Ensures contractual obligations are accounted for and fulfilled at all NM events Ensure all sponsor and event- related signage is available and displayed correctly according to signage plans at all NM events, and managed appropriately after use Liaise with NNZ and Broadcast as required by each event’s specific operational requirements to meet all match play timings and delivery Manages day to day relationship with ticketing agencies to ensure ticketing needs of all NM events and other specific events as required are met including lead up and daily updates of ticket sales Ensure ticketing information as required is shared with appropriate NM staff Oversees ticketing design, inserts, and release dates Responsible for the development of comprehensive venue seating plans including physical location, categories and allocation of seats Ensure that all NM internal, VIP, sponsor and complimentary ticket lists are accurate and available in a timely manner for each NM event Liaise with GMs and Commercial Manager to ensure advertising campaigns are appropriate to each event and result in maximum crowd attendance Liaise regularly with Stadia management to ensure accurate information is kept on Venue Database including venue capacity, new venues, restricted views, facilities, sponsorship, hospitality, hosting etc. Liaise with relevant suppliers to source merchandise for sale at events Liaise with Tactix Team Manager with regards to specific team matters Manage the effects on NM Events in relation to laws and regulations e.g. NM Constitution and Regulations, Health and Safety, Risk Management Responsible for the oversight delivery of NM events such as Forums, AGM, Awards evening, partners and supporters functions Liaise with the GM Community & Pathways and GM Performance to formulate and update a calendar of events Strategy and Develop, implement and report on annual Zone events Planning Proactively share learnings with other Zone Event Leads to enhance zone event staging and communications nationwide In partnership with the Netball Mainland GMs, Commercial Manager, supporting agencies and the NNZ Communications and Marketing team, develop an engagement strategy for the Zone, with particular attention to the Tactix and National League teams, events, commercial partner engagement and supporter engagement Develop, implement and report on annual Zone events and communications plans Grow, & maintain social media channels including Twitter, Facebook, and Instagram for both the Tactix and Netball Mainland Zone, using events and the Tactix and National League teams as primary drivers General Lead the development and ongoing support of staff and volunteers within event Management management Financial Encourage and actively promote a culture of accountability and innovative thinking to Management gain maximum value for NM dollars spent Develop and manage the Zone netball events budgets in line with the annual event and priorities Negotiate for and allocate resources to achieve the annual Zone netball events objectives Key Relationships Internal External General Manager Performance Netball New Zealand staff Venue staff and/or volunteers General Manager Community & Pathways Other Zone teams and staff Commercial Manager Sponsors, commercial and media partners Tactix and NNL Team Management and Players Finance & Office Manager Other NM staff and volunteers Staff Reporting Paid Volunteer Nil Event Volunteers Delegation of Authority As per approved NM Board delegation policy Core Competencies, Skills & Qualifications/Experience Competency Descriptors Specialist Proven success in similar event management role and/or identifiable experience Knowledge & Tertiary qualification in Sports Management, Event Management and /or Marketing Experience and sponsorship is desirable Experience with delivering live broadcast events is desirable Strong relationship management skills and ability to work with a diverse range of stakeholders by sharing relevant information and identifying and dealing with issues effectively Excellent computer skills Leadership & Strong stakeholder management with interpersonal skills and intrapersonal skills that Strategic Ability generate mutual respect and trust Confident, decisive and objective with experience of making sound decisions especially under pressure Strong sense of accountability and desire to deliver against goals Comfortable giving and receiving constructive feedback to enhance performance Provide appropriate, innovative and effective recommendations to the Commercial Manager and NM GMs Skilled at determining important issues, prioritising and multi-tasking Communication & Conveys credibility, driving influence and ensuring “buy in” from a diverse range of Interpersonal Skills stakeholders Exceptional oral skills, clear, concise, effective and persuasive Ability to be decisive and make well informed decision quick on your feet Communicates consistently, openly and honestly in any situation Quickly establishes and maintains rapport and effective relationships at all levels, with both internal and external stakeholders Is dedicated, highly motivated, enthusiastic and considerate at all times Collaborates well, voluntarily sharing appropriate information across all levels and thrives in a team environment Maintains professionalism, empathy and understanding to all stakeholders at all times Highly adaptable and flexible, coping well with continual change and tight deadlines Empathy & Passion Appreciates the finer point of participating and competition for Sport Makes decisions with the best interests of sport in mind Have a good knowledge of sport in general and netball in particular Other In this role travel is expected to support the organisation of events held outside Christchurch. Given the demands of this role, and the nature of working sport, work outside standard working hours will be required in evenings and weekends The intent of this position description is to provide a summary of the major duties and responsibilities performed by staff in this role. Staff members may be requested to perform job related tasks other than those specified This position description is subject to review from time to time. Employee’s signature: Date: Manager’s signature: Date: .