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Oct 2 Final COCL Report Appendices

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Oct 2 Final COCL Report Appendices APPENDIX S1 2017 SURVEY OF PORTLAND POLICE BUREAU EMPLOYEES PREPARED BY: ROSENBAUM & ASSOCIATES, LLP DENNIS ROSENBAUM THOMAS CHRISTOFF AMY WATSON MEGAN MOHLER INTRODUCTION AND METHODOLGY As part of the City’s requirement to “conduct a reliable, comprehensive, and representative survey of members of the Portland community, including civilians and PPB officers,” the COCL continues to conduct an organization-wide survey of PPB employees. The 2017 survey included responses from civilian employees, but focuses primarily on the views and experiences of PPB officers, with attention to aspects of their work experience most relevant to the Settlement Agreement. Only response frequencies are reported here without commentary from the authors as part of COCL’s outcome assessment required by Par. 173. The following methodology was used: A recruitment letter was sent by email from the Chief of Police to all employees, both sworn and civilian, reassuring them that their individual survey responses would not be seen by PPB, thereby assuring confidentiality in their individual responses. The recruitment letter included a link to the online survey (using Qualtrics software) where the employee’s consent for research was obtained. Once the employee provided consent, s/he was directed to the online survey. After one week, PPB employees were provided a reminder letter. Additional reminder letters were sent to PPB employees once a week for one month. The data collection period ran from June 2017 to July 2017. After the data collection period expired, the survey results were downloaded and saved on a password-protected external hard-drive. The final sample held a total of 490 respondents. Of the 490 total respondents, 367 (74.9%) identified as sworn members of PPB and 123 (25.1%) identified as civilian members of PPB. PPB estimates there to have been 905 sworn members and 250 civilian members in the timeframe that the survey was administered. The response rate for sworn members is therefore approximately 40.5% while the response rate for civilian members is approximately 49.2%. Respondents were informed that they may choose to stop the survey at any time and had the option to skip a question if they did not feel comfortable answering it. Therefore, the completion of individual items varied. Accordingly, we report the number of respondents for each item along with the percent of respondents who endorsed each response category. The percentages reported within the results section include only the responses of individuals who answered the survey question. The results described below include the original language of the question/statement seen by the respondents as well as clarifying information provided to the respondents. We report the results of the survey in two sections: (1) sworn members of PPB and (2) civilian members of PPB. SWORN MEMBER RESULTS QUESTIONS REGARDING BUREAU, CHIEF, AND SUPERVISORS The following questions ask about your job, your activities, and your views of your bureau. For each question, please select the response that best fits your opinion. Very Very Question/Statement Satisfied Dissatisfied Satisfied Dissatisfied Please rate your overall satisfaction with 30.4% 54.2% 12.0% 3.4% your present job assignment (N=358) Please rate your overall satisfaction with 7.6% 57.5% 25.5% 9.3% the Bureau as a place to work (N=353) Don’t Question/Statement: Always Often Sometimes Rarely Never Know Inspires me to work to the best of 25.8% 34.5% 24.6% 10.1% 2.9% 2.0% my abilities (N=345) Makes clear what is expected of 32.0% 37.5% 22.1% 6.4% 1.7% 0.3% employees (N=344) Encourages input from employees when important decisions must be 24.4% 26.2% 21.2% 14.8% 5.8% 7.6% made (N=344) Communicates effectively with the 43.5% 34.8% 13.0% 7.0% 1.2% 0.6% media and the public (N=345) Please indicate how often your chief of police acts in this way. In your opinion, how much emphasis or priority is given by the bureau’s administration to the following goals or activities? Emphasized Not Not Emphasized Question/Statement a fair emphasized emphasized a lot amount much at all Increase law enforcement activity (stops, 1.2% 8.8% 37.2% 52.8% searches, tickets, arrests) (N=339) Reassure citizens and make them feel 25.2% 52.8% 17.0% 5.0% safer (N=341) Increase citizen satisfaction with police 48.4% 34.3% 13.5% 3.8% services (N=341) How supportive are you of the direction that top management is taking this organization? (N=340) Extremely Supportive 13.8% Very Supportive 27.4% Moderately Supportive 28.2% Slightly Supportive 15.3% Not Supportive at All 10.6% I do not know management's direction 4.7% When the bureau wants to introduce something new, how often is the reason for the change communicated clearly to all employees who are affected by the change? (N=337) Very Frequently 4.7% Frequently 26.7% Occasionally 43.3% Rarely 22.6% Never 2.7% The following pages contain a list of statements about your current supervisor – the person to whom you directly report in your current position (or if you have more than one supervisor, please think about the person you report to most often). Please indicate how often your supervisor acts in this way: Question/Statement: Always Often Sometimes Rarely Never Inspires me to work to the best of my 25.4% 37.9% 22.1% 11.0% 3.6% abilities (N=335) Makes clear what is expected of 32.2% 39.7% 17.9% 8.7% 1.5% employees (N=335) Encourages input from employees when important decisions must be made 29.6% 31.9% 20.3% 10.1% 8.1% (N=335) Makes decisions that are fair and consistent across people and situations 39.8% 36.2% 14.1% 8.4% 1.5% (N=334) Works with people to develop their 19.8% 33.9% 24.3% 14.4% 7.5% abilities (N=333) Treats employees with respect (N=334) 61.7% 28.7% 6.9% 2.1% 0.6% Recognizes when employees are having 24.5% 37.6% 26.4% 8.8% 2.7% problems on the job (N=330) Listens to employees' concerns (N=335) 43.0% 30.7% 15.2% 8.1% 3.0% Clearly explains the revised policies on 18.2% 34.0% 21.6% 16.0% 10.2% use of force (N=324) Gives specific guidance on how to de- 14.0% 28.6% 25.8% 18.9% 12.7% escalate a situation (N=322) Provides clear guidance on use of Electronic Control Weapons (ECWs) 13.7% 22.4% 26.2% 21.5% 16.2% (N=321) Gives specific guidance on how to handle calls involving a mental health 15.9% 27.7% 24.5% 16.2% 15.6% crisis (N=314) Provides guidance on how to have positive interactions with community 18.9% 31.4% 26.7% 11.3% 11.6% members (N=318) Values employees’ efforts to engage with community members in positive 40.1% 34.8% 13.4% 5.6% 6.2% interactions (N=322) Overall, how would you rate your supervisor? (N=336) Very Poor 2.1% Poor 2.7% Marginal 6.3% Satisfactory 12.8% Good 17.6% Very Good 37.8% Outstanding 20.8% Please describe how strongly you agree or disagree with the following statements about the bureau as a whole. Strongly Strongly Question/Statement Agree Disagree Agree Disagree For minor mistakes, the bureau helps officers with coaching and counseling 7.8% 44.1% 30.3% 17.8% rather than punishment (N=320) Officers are treated with respect during 6.1% 47.3% 31.0% 15.7% formal disciplinary investigations (N=313) In this agency, the disciplinary process is 4.7% 27.6% 44.8% 22.9% fair (N=319) This job is hardening me emotionally (N=326) 39.9% 41.4% 14.1% 4.6% People support each other when things get 19.6% 60.4% 16.0% 4.0% tough at work (N=326) I am encouraged to share my ideas about ways in which the bureau can improve 7.1% 29.9% 42.9% 20.1% (N=324) Officers who consistently do a poor job are held accountable (N=325) 0.3% 15.4% 49.8% 34.5% The bureau is more interested in measuring the amount of activity by 7.8% 21.2% 46.4% 24.6% officers (e.g. number of tickets or arrests) than the quality of their work (N=321) I am strongly committed to making the 41.8% 49.8% 6.8% 1.5% agency successful (N=325) Officers have reason to be distrustful of most citizens (N=325) 3.1% 15.4% 62.5% 19.1% Employees who consistently do a good job 0.9% 26.5% 48.6% 24.0% are rewarded (N=325) Officers need to stick together, because police can’t count on anyone else to 7.8% 33.6% 46.4% 12.1% protect them if they get in trouble (N=321) Strongly Strongly Question/Statement Agree Disagree Agree Disagree The Bureau's goals are important to me 17.1% 61.4% 17.1% 4.4% (N=321) In my current workplace, employees are treated the same regardless of their gender 44.0% 29.8% 17.2% 8.9% (N=325) In my current workplace, employees are treated the same regardless of their race or 43.8% 31.8% 14.5% 9.9% ethnicity (N=324) In my current workplace, employees are treated the same regardless of their sexual 46.9% 35.2% 10.8% 7.1% orientation (N=324) Getting good assignments depends on 23.7% 43.0% 29.6% 3.7% whom you know, not on merit (N=321) It is sometimes necessary to break Bureau rules in order to advance up the ranks 3.5% 9.5% 58.1% 28.9% (N=315) A good patrol officer is one who patrols aggressively, stopping cars, checking out 29.1% 43.3% 22.9% 4.6% people, running license checks, and so forth (N=323) QUESTIONS REGARDING APPROACHES TO POLICING In this section, you will be asked about several approaches to policing.
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