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Review of Harris & Lewis Bus Services Review of Harris & Lewis Bus Services Comhairle nan Eilean Siar 242 March 19 Final Quality Assurance Document Management Document Title Review of Harris & Lewis Bus Services Name of File 10242 REP Review of Western Isles Bus Services FINAL.docx Last Revision Saved On 05/03/2019 16:24:00 Version V1 V2 FINAL V3 FINAL Prepared by MM/CS/AG MM/CS/AG/JT/BS SW Checked by SW MM Click&TypeInitials Approved by SW SW SW Issue Date 7/12/2018 20/2/2019 5/3/2019 Copyright The contents of this document are © copyright The TAS Partnership Limited, with the exceptions set out below. Reproduction in any form, in part or in whole, is expressly forbidden without the written consent of a Director of The TAS Partnership Limited. Cartography derived from Ordnance Survey mapping is reproduced by permission of Ordnance Survey on behalf of the Controller of HMSO under licence number WL6576 and is © Crown Copyright – all rights reserved. Other Crown Copyright material, including census data and mapping, policy guidance and official reports, is reproduced with the permission of the Controller of HMSO and the Queen’s Printer for Scotland under licence number C02W0002869. The TAS Partnership Limited retains all right, title and interest, including copyright, in or to any of its trademarks, methodologies, products, analyses, software and know-how including or arising out of this document, or used in connection with the preparation of this document. No licence under any copyright is hereby granted or implied. Most photographs are reproduced with the kind permission of Roger French. Freedom of Information Act 2000 The TAS Partnership Limited regards the daily and hourly rates that are charged to clients and the terms of engagement under which any projects are undertaken, as trade secrets and therefore exempt from disclosure under the Freedom of Information Act. The TAS Partnership Limited often uses commercially or personally sensitive data provided under confidentiality agreements by third parties to inform projects and disclosure of this information could constitute an actionable breach of confidence. This detailed content is therefore likely to be exempt from disclosure under the Act. Consequently, The TAS Partnership Limited will expect to be consulted before any content of this document is released under a Freedom of Information request. Guildhall House 59-61 Guildhall Street Preston PR1 3NU Telephone: 01772 204988 [email protected] www.taspartnership.co.uk Contents Executive Summary ................................................................................ 5 1 Introduction and Objectives ............................................................ 11 1.1 Introduction .......................................................................................... 11 1.2 Objectives ............................................................................................. 11 2 Analysis of Current Contracts .......................................................... 13 2.1 Introduction .......................................................................................... 13 2.2 Current Situation ................................................................................... 13 2.3 Contract Summary – Public Bus ............................................................... 14 2.4 Contract Summary – School Buses ........................................................... 15 2.5 Non-Entitled Pupil Transport .................................................................... 16 2.6 Costs.................................................................................................... 17 2.7 Seasonality ........................................................................................... 19 3 Contract Options and Lotting Strategy .............................................. 21 3.1 Introduction .......................................................................................... 21 3.2 Resource Tenders .................................................................................. 21 3.3 Call-off Contracts ................................................................................... 21 3.4 Operation Only Contracts ........................................................................ 22 3.6 Transfer of Undertaking (Protection of Employment) Regulations - TUPE ....... 24 3.7 The Need to Register a School Service ...................................................... 24 3.8 PSVAR Definitions .................................................................................. 25 3.9 Control of Pass Issue .............................................................................. 26 3.10 Implications for the Comhairle .............................................................. 27 3.12 Lotting Options for Lewis and Harris ...................................................... 28 3.13 One Contract ...................................................................................... 28 3.14 Geographical Contracts ........................................................................ 29 3.15 Vehicle Workings ................................................................................. 30 3.16 Vehicle Specifications ........................................................................... 31 3.17 Demand Responsive Travel Arrangements .............................................. 32 3.18 Information to Support Contracts .......................................................... 33 ©The TAS Partnership Limited ▪ March 19 Review of Harris & Lewis Bus Services ▪ Contents ▪ 1 4 Case Studies for Tendering ............................................................. 35 4.1 Case Studies ......................................................................................... 35 4.2 Brockenhurst College ............................................................................. 35 4.3 Runshaw College ................................................................................... 35 4.4 Transport for Greater Manchester (TfGM) .................................................. 36 4.5 Shetland ............................................................................................... 37 4.6 Jersey .................................................................................................. 39 4.7 Summary .............................................................................................. 40 5 Fares and Ticketing Strategy ........................................................... 43 5.1 Introduction .......................................................................................... 43 5.2 Fares Basis ........................................................................................... 43 5.3 Fares Comparisons ................................................................................. 44 5.4 Single and Return Fares .......................................................................... 45 5.5 Multi Journey Tickets .............................................................................. 48 5.6 Future Ticketing Development ................................................................. 50 6 New Contracts - Service Delivery Options ......................................... 53 6.1 Introduction .......................................................................................... 53 6.2 CnES Selected Options ........................................................................... 53 6.3 ‘School Plus’ Operations .......................................................................... 54 6.4 Reduced Service Provision ...................................................................... 54 6.5 Maintaining the Current Network ............................................................. 55 6.6 Operator Lead Network ........................................................................... 55 6.7 One Contract ......................................................................................... 55 6.8 Cost Apportionment ............................................................................... 56 6.9 Future Fares Strategy ............................................................................. 57 6.10 Fare Change Scenarios ........................................................................ 58 6.11 Fares Alternatives ............................................................................... 60 7 Marketing and Publicity .................................................................. 61 7.1 Current Situation ................................................................................... 61 7.2 Potential Improvement – Day Rover Ticket ............................................... 61 7.3 Website Improvements ........................................................................... 63 ©The TAS Partnership Limited ▪ March 19 Review of Harris & Lewis Bus Services ▪ Contents ▪ 2 8 Operator Consultations ................................................................... 67 8.1 Introduction .......................................................................................... 67 8.2 Current and Future ................................................................................ 67 8.3 Larger Lots ........................................................................................... 67 8.4 Revised Service Provision ....................................................................... 67 8.5 Suggested Changes to Current Services.................................................... 68 8.6 Drivers ................................................................................................
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