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SAHRA/IT/001/2014 - TERMS OF REFERENCE FOR LINUX NETWORK SERVICES

1. PURPOSE

The South African Heritage Resources Agency (SAHRA) invites suitably qualified service providers to submit quotations for the provision of Linux Networking Services at Cape Town head office, Eastern Cape and Pretoria branches. SAHRA endeavours to enter into a Service Level Agreement for a period of 1 year.

2. BACKGROUND

SAHRA is a statutory organisation established under the National Heritage Resources Act, No 25 of 1999. The primary objective of SAHRA is to coordinate the identification and management of the national estate which is defined as heritage resources of cultural and other significance.

3. REQUIREMENTS FOR QUOTATIONS

The South African Heritage Resource Agency requires the following items:

1. A service provider with at least 2 certified Linux engineers with at least 5 years of experience in supporting a distributed Linux networking environment on an adhoc consultative basis.

2. A service provider with an adequate proficiency in a wide range of free open source solutions that are in use by global enterprises and governments.

3 A service provider with strong experience in deploying and troubleshooting a high availability private cloud infrastructure.

4 A service provider with strong experience in supporting and troubleshooting Collaboration Server Network, digital backup thereof, archiving, and migration techniques.

5 A service provider with 5 years experience in running a centralized /LDAP directory service across remote sites. 6 A service provider with expert level experience in QoS technologies and load balancing of hosted servers in a high availability architecture spanning across multiple regions.

7 A service provider with at least 1 Linux engineer with a reasonable programming aptitude and experience, to be accessible for consultative and advisory purposes.

8 A service provider who has or had similar SLAs with supporting a Linux network environment.

CORE COMPETENCIES REQUIRED TO PROVIDE CONSULTATIVE SUPPORT AND SERVICES

To offer advice and ad-hoc (off-site and on-site) technical support to SAHRA in:

1. Managing a Linux private cloud environment with two main sites in Cape Town and Johannesburg.

2. Offering ad-hoc support when needed in managing SAHRA LAN and WAN that accommodates approximately 150 endpoints in five remote sites from head office.

3. Assisting with the maintenance, licensing, configurations, upgrading and programming of open source software in use within the organization, i.e Zimbra, Drupal, Owncloud, Zentyal, Wordpress, etc.

4. Providing collaborative strategies and recommendations in optimizing network performance. 5. General network troubleshooting techniques where the IT staff is unable to timely resolve network problems within stipulated turnaround times.

6. Assisting with the maintenance, configurations and upgrading of a digital backup system using open source systems, the system replaces an old backup tape system.

7. Providing IT skills transfer to the IT staff members.

SPECIFICATIONS FOR LINUX TECHNOLOGIES IN USE THAT REQUIRE SUPPORT

SAHRA’s IT policy endorses and supports Free Open Source Software (FOSS) in an effort to reduce IT capital and operational costs while maintaining a robust enterprise network.

Therefore, SAHRA’s strategic partner will be required to promote the adoption of FOSS and offer expert-level support in all the following open source technologies in use at SAHRA:

1. Drupal version 7

2. Wordpress 3.9.1

3. Zimbra Collaboration Server version 8.0.3 - Customized zimlets

4. Processmaker version 2.5.0 - Zimlet for Zimbra

5. Zentyal version 3.3 - Linux server with Samba/DHCP

6. OsTickets version 1.7.1.1 - ticketing system

7. Owncloud version 1.0.3 - Cloud File management system

8. Webacula/Bacula Backup Enterprise - Data-backup system

9. ESXi virtual platform

10. Operating Systems - Ubuntu Linux Server 12.04 64-bit - QNAP NAS 16-bay based on Linux - ESXi 5.5 based on Redhat - Windows 2012 servers and Windows 7 clients

The service provider will be require to peruse SAHRA IT strategy in order to offer technical support and assist with its implementation when required.

Therefore the service provider shall only bill SAHRA at an hourly rate for the duration spent on supporting SAHRA’s IT network when required.

For any other enquiries regarding the specifications please contact: Mr Jentty Mepa 021 – 462 4502 [email protected]

4. TERMS AND CONDITIONS OF PROPOSALS 4.1 All costs and expenses incurred by potential service providers relating to their project proposal will be borne by the each respective service provider. SAHRA is not liable to pay such costs and expenses or to reimburse or compensate service providers in the process under any circumstances, including the rejection of any proposal or the cancellation of this project. 4.2 While SAHRA endeavors to ensure that all information provided to all potential service providers is accurate, it makes no warranty as to the accuracy or completeness of any information provided by it. 4.3 SAHRA reserves the right to waive deficiencies in project proposals. The decision as to whether a deficiency will be waived or will require the rejection of a project proposal will be solely within the discretion of SAHRA. 4.4 SAHRA reserves the right to request new or additional information regarding each service provider and any individual or other persons associated with its project proposal. 4.5 SAHRA reserves the right not to make any appointment from the proposals submitted. 4.6 Service providers shall not make available or disclose details pertaining to their project proposal with anyone not specifically involved, unless authorized to do so by SAHRA. 4.7 Service providers shall not issue any press release or other public announcement pertaining to details of their project proposal without the prior written approval of SAHRA. 4.8 Service providers are required to declare any conflict of interest they may have in the transaction for which the tender is submitted or any potential conflict of interest. SAHRA reserves the right not to consider further any proposal where such a conflict of interest exists or where such potential conflict of interest may arise.

4.9 A valid original Tax Clearance Certificate, issued by the South African Revenue Services, must be submitted, failing which the relevant service provider’s proposal shall not be considered. (See attached application form for Tax Clearance Certificate) 4.10 Any and all project proposals shall become the property of SAHRA and shall not be returned. 4.11 The proposals should be valid and open for acceptance by SAHRA for a period of 60 days from the date of submission. 4.12 Service providers are advised that submission of a project proposal gives rise to no contractual obligations on the part of SAHRA. 4.13 SAHRA reserves the right not to accept any proposal which does not comply with the TERMS OF REFERENCE and conditions set out in the proposal documents. 4.14 SAHRA reserves the right not to award the proposal to the service provider that scores the highest points. 4.15 Disputes that may arise between SAHRA and a service provider must be settled by means of mutual consultation, mediation (with or without legal representation) or, when unsuccessful, in a South African court of law. 4.16 The proposal offers and proposals should be valid and open for acceptance by SAHRA for a period of 60 days from the date of submission. 4.17 All returnable proposal documents must be completed in full and submitted together with the service provider’s proposal. 4.18 The “Requirements for content of the project proposal” section above outlines the information that must be included in proposal offers. Failure to provide all or part of the information will result in your proposal being excluded from the evaluation process. 4.19 All goods/service or products to be supplied to SAHRA shall be in full compliance with South African approved standards and in compliance to the specifications provided. 4.20 It is the conditions of this TOR that a quotation is submitted together with the following completed forms; a. SBD 6.1 Preference points claim form (valid BBBEE certificate must be submitted together with this completed document. b. SBD 3.2 Pricing schedule for Non Firm Prices c. SBD 4 Declaration of Interests form d. SBD 2 Tax Clearance certificate application form e. General Conditions of Contract. f. SBD 8 Declaration of Bidder’s Past Supply Chain Management Practices. g. SBD 9 Certificate of Independent Bid Determination NB: Failure to submit completed returnable forms as mentioned above will automatically disqualify your quotation. Please ensure that you submit an original valid tax clearance certificate.

Request for Proposals Supplier registration on SAHRA 03 August 2014 issued supplier database

Closing date & Proposals opened at SAHRA Head 18 August 2014 Opening of bid Office

5. SAHRA reserves the right to revise any aspect of these timeframes at any stage, and to amend the process at any stage

6. EVALUATION CRITERIA 6.1 All proposal offers received shall be evaluated based on the following phase out approach: • Phase one: Compliance to the TERMS OF REFERENCE and conditions of the proposal. Failure to meet any of the conditions of the proposal will automatically disqualify your proposal on this phase. • Phase two: Prequalification criteria: Functionality Criteria 1. Qualifications 30 2. Relevant experience (Please attach CV’s of the of the 30 team members) 3. Methodology 30 Transfer of skills 10 4 Total 100 NB: Please note that the service provider will be expected to score minimum 60% points on functionality to be accepted for the third phase evaluation, failure to obtain minimum score point will be regarded as non- responsive • Phase three : preference points for Broad-Based Black Economic Empowerment (BBBEE) Status Level of Contribution (80/20 preference points system), where 80 points are allocated to price, and 20 points are allocated to BBBEE status level as follows; B-BBEE Status Level of Number of points Contributor (80/20 system)

1 20

2 18

3 16

4 12

5 8

6 6

7 4

8 2

Non-compliant contributor 0

6.2 Price (Vat included) – note the importance 80 Points for price will be awarded with reference to the total fixed proposal amount inclusive of VAT. The service provider with the lowest price shall score the maximum 80 points.

7. SUBMISSION OF PROPOSALS Project proposals must be submitted in a sealed envelope, marked as confidential and for the attention of the contact person. It must be posted to the following address: South African Heritage Resources Agency, P.O. Box 4637, Cape Town, 8000, or placed in the tender box at the SAHRA Head Office, 111 Harrington Street, Cape Town.

8. Closing date for proposal offers and proposals: Proposals must be submitted on 18 August 2014 at 11:00. No late proposals shall be accepted.

Contact Person relating to Supply Chain Requirements : Mr Lesego Itumeleng Procurement Officer: Supply Chain Management South African Heritage Resources Agency PO Box 4637 Cape Town 8000 Tel: 021-462 4502 E-mail: [email protected]