Staffordshire & City of Stoke-On-Trent

Staffordshire & City of Stoke-on-Trent Care Services Directory 2016

STAFFORDSHIRE MOORLANDS

STOKE ON TRENT

NEWCASTLE UNDER LYME EAST STAFFORDSHIRE

STAFFORD

SOUTH EAST STAFFORDSHIRE CANNOCK CHASE

SOUTH STAFFORDSHIRE

LICHFIELD TAMWORTH

Mow Cop Castle

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

in association with

www.carechoices.co.uk The Home Care Specialists

Live-in Care – an alternative to residential care “We are incredibly fortunate to have such dedicated At Helping Hands we have been providing award winning people, like the staff at quality home care since 1989. Still family run, we apply our Helping Hands, caring for the vulnerable and the local knowledge and 25 years of home care experience to elderly members of the offer one to one care that enables you or your loved one to communities.” Lisa Carr, Director of The remain at home with compassion and dignity. Great British Care Awards Our locally based Carers are able to balance independent ds 25th A an nn H iv g e n r i s p a l r e living with bespoke care needs by assisting with y H housekeeping, companionship, providing a break for an Years existing care giver, personal care, support with continence 25 and hospital discharge. So if you are looking for an alternative to residential care or extra support for those everyday tasks that are becoming a little more difficult, then we’re here to help - 24 hours per day, 7 days per week.

To find out how we can help you, call: 01785 899 224 or visit: www.helpinghands.co.uk Contents

Welcome 4 Extra Care housing 29 A message from Staffordshire County Council 4 Residential care 29 Introduction from Stoke-on-Trent City Council 4 Out of county care 29 Regions covered by this Directory 5 Residential care home checklist 31 Where to go for trusted information, advice and Specialist care 32 guidance 5 Learning disability 32 Staffordshire Cares – information and advice in one place 5 Physical disability 33 The Staffordshire Marketplace 5 Services for people with a sensory impairment 33 The Care Advice Line 6 Mental health 34 The Healthy Lifestyles Hub 6 Dementia Care 35 Finding your away around the social care system 6 Residential dementia care checklist 36 Keeping healthy 7 Paying for care 37 Get up and about to stay healthy 7 Financial assessments 37 NHS Health Checks 7 How we decide what you have to pay? 37 Flu vaccinations 8 Self-funding your care 38 Keeping warm 8 What if my circumstances change? 38 Quitting smoking 9 Important information 39 Assessments, personal budgets and Direct Payments 9 The Staffordshire Association of Registered Assessments 9 Care Providers (SARCP) 39 Eligibility 10 Inspecting and regulating care services 39 Personal budgets 10 Complaints, comments and compliments 39 Direct Payments 11 Advocacy 40 Personal health budgets 11 Safeguarding adults 41 How we work with our health partners 12 How solicitors can help 42 Community Wellbeing Teams (Stoke-on-Trent) 12 This Directory’s free helpline 43 Types of care and support 13 End of life care 43 Reablement 13 Useful contacts 45 Equipment for daily living and home adaptations 13 Local useful contacts 45 Community alarm and telecare services 15 Help to live at home 16 National useful contacts 46 Care in your own home 20 Care home and care home with nursing listings 48 Home care agency checklist 21 Index 69 Home care providers 22 All the listings in this publication of Supporting carers 27 care homes, care homes with nursing Respite care 27 and home care providers are supplied by the Care Quality Commission Carers’ emergency scheme 28 (CQC) and neither Stoke-on-Trent City Council, Staffordshire County Council nor Care Choices can be held liable for any errors or omissions. Accommodation with care and support 28 The inclusion of advertisements for homes and agencies in this Supported living 28 Directory does not act as an endorsement or recommendation by Staffordshire County Council or Stoke-on-Trent City Council. Sheltered housing 28

To obtain extra copies of this Directory, free of charge, call: Staffordshire – call a customer adviser on 0300 111 8010; Stoke-on-Trent – call 0800 561 0015.

This guide is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome

A message from Staffordshire County Council

I hope that you find all the information you need at your fingertips to make this Directory useful. It the right decisions for you and to plan for the future. provides information on This is thanks to our on-the-spot information, advice the care and support choices, and sources of information and guidance service, Staffordshire Cares, and our online and advice, that are available across Staffordshire. directory of local events, services and organisations to Last year saw the biggest reform to the social support your health and wellbeing, the Staffordshire care system in 60 years and we have welcomed it in Marketplace. Staffordshire. The Care Act 2014 has changed the way It’s important for people to get good information and care and support is accessed, assessed and funded. It has advice on a range of subjects, from help to understand made it clearer for people what their care and support how the care system works and the cost of care and options are, and what the county council and our how to pay for it, to the availability of support in the partners need to do. community and how to access it. In a lot of ways, the Care Act has continued the Our friendly Staffordshire Cares Advisers are on hand approach that we have been taking in Staffordshire for to help with all of this, making sure callers receive free some time – giving people the advice, information and information and advice and, where necessary, refering support they need to make their own decisions and on to professional or specialist advice. plan for the future. We know that people want to live as You can find out more about all of this on Staffordshire independently as possible for as long as possible, and, Cares, which you can find at www.staffordshirecares.info to do that, they need the right information at the right or by ringing 0300 111 8000. time and presented in the right way to make informed decisions. Councillor Alan White This Directory is part of that. Alongside this, you have Cabinet Member for Health, Care and Wellbeing

Introduction from Stoke-on-Trent City Council

If people start to find it difficult to • general information (main pages – includes links to be as independent as they used to national and local agencies and the city council website); be, they and their families/friends • help to identify and choose the sort of help that you need to know about the care and need (Me, Myself and I pages); support services in the area and where they can go for advice and help. This Directory • lists of local services (Staffordshire Marketplace); is an important source of this information for people • help to identify and choose equipment and services living in the Stoke-on-Trent area. (Ask Sara); There are many local organisations providing care and support (eg the council, voluntary organisations, • Easy-read information about local services; and private care agencies, health services), and the • British Sign Language information for people with information in this Directory will help you to begin to hearing difficulties (BSL pages). understand the different options available or advise where you can get more details. Visit www.staffordshirecares.info for more details. Many of the local organisations listed at the back of We hope that you find this Directory and the this Directory will also be able to help and to tell you Staffordshire Cares website helpful, however if you can’t about local services. find the information that you need then telephone If you, your family or friends can use the internet 0800 561 0015 (Stoke-on-Trent Adult Social Care then you can use the Staffordshire Cares website and Contact Centre). Alternatively, you can call this service directory to find information and guidance. The Directory’s free independent helpline on website covers the whole of Staffordshire but tailors 0800 389 2077 for impartial advice on your care options the information to the reader’s location and there are or visit www.carechoices.co.uk where you can search different sections providing different types of guidance: for care solutions locally and nationally.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Regions covered by this Directory

Cannock Chase...... 48

East Staffordshire...... 50 STAFFORDSHIRE MOORLANDS Lichfield...... 52 Newcastle-under-Lyme...... 54 South Staffordshire...... 56 STOKE ON TRENT Stafford...... 57 NEWCASTLE UNDER LYME Staffordshire Moorlands...... 60 EAST STAFFORDSHIRE Stoke-on-Trent...... 61 Tamworth...... 68 STAFFORD

Home care providers...... 22 SOUTH EAST STAFFORDSHIRE CANNOCK CHASE

SOUTH STAFFORDSHIRE

LICHFIELD TAMWORTH Where to go for trusted information, advice and guidance

Staffordshire Cares – information and advice in one place

Staffordshire Cares is for anyone, of any advisers on 0300 111 8000, it’s a great resource. age, who needs a bit of information and Staffordshire Cares also boasts access to the AskSARA advice to tackle life’s ups and downs, service developed by the Disabled Living Foundation support their family or plan for the future. (DLF). If you need some help with daily living tasks Whether that’s planning for care, such as eating, cleaning, cooking or dressing, or need leading an independent life, managing money or help to manage medication or a health condition, being a carer, there’s information and advice that can you can use this free online service to get personalised help you. With over 3,000 people a month visiting the self-help advice and information. Find out more on website at www.staffordshirecares.info or ringing the page 15.

The Staffordshire Marketplace

The Marketplace is an easy- • support for Special Educational Needs and Disabilities to-use online support and (SEND). wellbeing directory for With just a few clicks of a button you can manage your Staffordshire and Stoke-on-Trent. care, support and wellbeing needs online, whatever your Everyone needs a little help sometimes, whatever their age and whoever you care for. age. It’s easy to browse, compare and book support and Just go to www.staffordshiremarketplace.co.uk to wellbeing services and equipment from hundreds of local watch a video that explains it all. You’re then all set to find organisations, all in one place, including: out what’s available near you. • local activities; • support to help people live at home; • support for carers; • parenting support; • financial planning; and

Visit www.carechoices.co.uk for further assistance with your search for care 5 The Care Advice Line

Anyone in Staffordshire wanting • how to plan for your care needs; help to understand how the care • the different types of care available and access to system works, or to research the experts in fee negotiation; and cost of care and how to pay for it, can contact The Care Advice Line • eligibility for support. free of charge. It is hoped that residents will use the service to not just The service has been commissioned by the county find out about their current options, but also to start council to supplement the Staffordshire Cares information financial planning for their future. and advice service, and to respond to the requirements of the Care Act 2014. Staffordshire The Care Advice Line has over 18 years’ experience You can contact the service directly on 01785 339511 in financial advice and can advise adults with care and or, alternatively, you can request a call-back by support needs, their families and carers about their completing The Care Advice Line e-referral form at options and the associated financial implications. www.thecareadviceline.org/referral-form It aims to ensure that people are able to make more informed decisions about the care and support options open to them, including less traditional options. Stoke-on-Trent When you call The Care Advice Line you will have a free Stoke-on-Trent City Council does not contract with initial consultation and will be given advice and guidance, the Care Advice Line. However, residents can call including, but not restricted to: 0800 561 0015 to get advice and information. Or, visit • benefits and eligibility; www.stoke.gov.uk or the Staffordshire cares website for information and advice. • arranging a Power of Attorney and a will;

The Healthy Lifestyles Hub

In Staffordshire, the Healthy Lifestyles Hub provides Lifestyles Hub. This service offers free confidential advice, information, advice and guidance about how to lead a support and motivation to help you achieve your goals. healthier lifestyle. The service can provide support around achieving and If you’ve been thinking about making changes to your maintaining a healthy weight, stopping smoking and lifestyle, such as stopping smoking, losing weight, eating drinking less alcohol. healthily, drinking a little less alcohol or doing more You can contact the Hub on 0300 111 8006 or go to exercise, there’s plenty of help and support available. www.staffordshirecares.info/healthy (this website may Whatever lifestyle changes you are planning to make, also be useful to residents of Stoke-on-Trent). receiving some information, advice and guidance could be just the thing to get you started. If you live in Staffordshire and feel you need some additional support, and aren’t confident enough to do it on your own, you could be referred to the Healthy

Finding your way around the social care system

When the Care Act came into force in April 2015, care for you to make plans for your care and support. and support in England changed for the better. The Care By helping you to be as independent as possible, your Act has made care and support more consistent across council can help to prevent, reduce or delay your need for the country and changed the way care and support is care and support. accessed, assessed and funded. It also makes it clearer for For more information on the Care Act and what people to know what their care and support options are, his means for you go to and what the council needs to do. The new changes are www.staffordshirecares.info/careact designed to put you in control and make sure it is easier

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Keeping healthy

There are many ways that you can make sure you are are getting the right immunisations. keeping healthy, from being more active to ensuring you

Get up and about to stay healthy

Being active is important because it reduces the risk To find out more about getting active visit www.nhs.uk/ of heart disease, stroke, type 2 diabetes, some cancers, livewell/ You can also find a host of information about depression and dementia. It will also help you to stay keeping active at the Staffordshire Cares website at independent well into old age. www.staffordshirecares.info – just click on My Health. Every little bit of physical activity in your daily routine helps. Being physically active for at least 30 minutes a day, at least five days a week, is easier than you think and will boost your general health. Short bursts of activity throughout the day all add up to the total amount. You don’t have to go to the gym to get fit either. The NHS Choices website has some top tips for building exercise into your lifestyle, such as: • walking a bit brisker with the kids on the way to and from school; • cycling to and from work; • taking part in a more structured activity like a dance class or a gym session a few times a week; • gardening; and • vigorous housework.

NHS Health Checks

Even if you’re feeling well, it’s worth having your NHS biggest causes of early death in England, such as heart Health Check. Over 25,000 people aged 40 to 74 in attack and stroke. Staffordshire and Stoke-on-Trent could benefit from a An NHS Health Check takes only 20 to 30 minutes and free NHS Health check each year. involves a few questions and measurements. After the As we get older our risk of developing heart disease, check you will receive free personalised advice to help type 2 diabetes, kidney disease, stroke or dementia you stay healthy. For more information and advice on increases – the good news is they can often be having a health check, talk to your local GP surgery or prevented. The check will assess your risk of some of the visit www.staffordshire.gov.uk/healthchecks

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 7 Flu vaccinations

Getting a flu jab is the best way of reducing the risk of catching the flu. Flu can be really serious and is contagious, so it’s a good idea to get the vaccination to protect you and your loved ones. You are eligible to receive a free flu jab if you: • are 65 years of age or over; • are pregnant; • have certain medical conditions; • are very overweight; All two, three, and four year olds, and children in school • are living in a long-stay residential care home or other years one and two, are offered free flu immunisation. long-stay care facility; This is in the form of a nasal spray. Protecting your child • receive a carer’s allowance, or you are the main carer can stop flu spreading to other children and the family, for an elderly or disabled person whose welfare may especially babies and grandparents, who may be at be at risk if you fall ill; or higher risk from flu. • are a healthcare worker with direct patient contact, or See www.nhs.uk and search for ‘flu vaccination’ for a social care worker. more information.

Keeping warm

In this country, winter weather contributes to the deaths of over 20,000 older people each year. Many of these Keeping cool deaths are from heart attacks and strokes, and could The NHS urges people to follow this advice in hot have been prevented. However, there are some simple weather: common-sense things that you can do to keep warm: • check up on friends, relatives or neighbours who • try to move around at least once an hour and don’t sit may be less able to look after themselves; down for long periods of time; • if at all possible avoid going out in the sun • wear several thin layers of clothes instead of one between 11am and 3pm. If you have to then thick layer. Don’t forget to wear hats, gloves and wear a hat or use a parasol or umbrella; scarves if going outside. If possible, stay inside during • drink cold drinks regularly and avoid tea, coffee icy or windy weather, especially if you have heart or and alcohol; respiratory problems. If you do have to go out, avoid standing around in the cold; • keep water to hand and stay in the shade where possible; and • try to keep a constant temperature of 21ºC (70ºF) during the day, and 18ºC (64ºF) at night; • wear sunscreen. • make sure you have at least one hot meal a day and take regular warm drinks. Avoid alcohol when it’s very cold; • stop draughts – keep windows closed (even at night) and draw the curtains after dark; and • wear warm comfortable nightwear and put on a dressing gown and slippers if you get up in the night. Beat the Cold supports households, as part of active partnerships, in Staffordshire and Stoke-on-Trent. Beat the Cold provides advice and information on fuel poverty, energy saving top tips and much more, see www.beatcold.org.uk

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Quitting smoking

Quitting smoking is one of the best things you can do NHS Choices for your health and wellbeing at any point in your life. Quitting smoking could also save you money. NHS Choices provides medical information, a self-help guide, a symptom checker and a useful Staffordshire A-Z health encyclopaedia. There is also an expert Staffordshire residents can contact the Healthy Lifestyles telephone advice line, which you can call when Hub for free support to stop smoking on 0300 111 8006. you need medical help quickly but it is not an Stoke-on-Trent emergency, dial 111. For information about free support to stop smoking call 0800 085 0928 or text ‘stokequit’ to 60777. Assessments, personal budgets and Direct Payments

Assessments

Your council has a duty to assess anyone who appears to have needs that mean they require care and support. If you require an assessment, in most cases, a social worker or an assessor will visit you to talk to you about your needs. After they have spoken to you, and anyone else who is involved in supporting you, like your carer, if you have one, they will decide what support or care can be offered. Guidelines are set out by the Government to decide who is eligible for council services.

What is an assessment? What happens next? A needs assessment is available to anyone over the age Following the referral, a Duty Officer (Staffordshire) or of 18 years old and is simply a discussion with you. It will Wellbeing Assessor/Social Worker (Stoke-on-Trent) will help your council to understand what help and support call you. They will ask you to tell them about yourself and you may need to cope with everyday living, helping you explain how you think your council can help and support to live more independently within your home. you. All information that is given to the local authority will The assessment process starts with a referral to your be treated in confidence and is protected under the Data council, which can be made by anyone, including yourself. Protection Act. The details given in the referral are very important as it Following the telephone conversation, the Duty Officer makes it easier for the council to prioritise each referral will determine if you have met the eligibility criteria. It that it receives. is at this point that you may be either offered a formal assessment, or signposted to a relevant service that can Staffordshire help to support you. To refer either yourself of someone else for an assessment, If you are given an assessment, a home visit will be call the county council’s Customer Contact Centre on arranged and a team member will come to discuss any 0300 111 8010. services and support that are relevant to meet your needs. During the assessment you will discuss your daily Stoke-on-Trent activities and what difficulties you experience whilst If you live in Stoke-on-Trent, you can call 0800 561 0015 performing everyday tasks. to request an assessment. If you have been given a If you would like to have someone present, like a number for your Community Wellbeing Team, you should family member or close friend whilst undergoing the contact them directly. assessment, this is okay.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Eligibility

The Care Act 2014 introduced a new national eligibility complete a financial assessment to understand whether threshold. The national eligibility consists of three criteria, you will need to pay towards some or all of the cost of the all of which must be met for your needs to be eligible. The support. This will depend on your income and any savings eligibility threshold is based on finding out: you may have. • whether your needs are due to a physical or mental If you are not eligible impairment or illness; If your level of need means you are not eligible for support from the council, it will offer free advice and information • to what extent your needs affect your ability to achieve and put you in touch with other organisations and services two or more outcomes; and in your community that may be able to help you. Seeking • whether, and to what extent, this impacts on your advice from your local authority could be helpful in finding wellbeing. your own solutions because it provides an opportunity to As part of the assessment, your council will talk with discuss your situation with a social care professional. you about what is important to you, and whether your If your needs change wellbeing is affected. If your needs change, you can always ask for a After the assessment, a decision will be made on reassessment. Simply speak to your social care worker, whether you are eligible for care and support and the contact your council or visit www.staffordshirecares.info council will explain any decision to you. If you have eligible needs, and want the local authority’s help to meet them, Staffordshire this will be discussed with you. Tel: 0300 111 8010 If you have eligible needs, support may be provided by Email: [email protected] the council, or you may be signposted to other external agencies and organisations that can help you. Stoke-on-Trent If you are eligible for support Tel: 0800 561 0015 If you are eligible for social care support, your council will Email: [email protected]

Personal budgets

If you are assessed as eligible for help and support from the What if you are unhappy with your personal budget council you may be offered a personal budget, depending or your support? on your financial assessment. If you are unhappy with your personal budget or your A personal budget is an amount of money based on support: your assessed, eligible social care needs. Everyone who has • discuss it directly with the people providing your ongoing, eligible support needs should have a personal support; or budget to spend on their support. Following your assessment you will be asked to develop • contact your social worker, care manager, care co- a support plan that describes how you would like to spend ordinator, wellbeing assessor (in Stoke-on-Trent) or your your personal budget to meet your needs and achieve your support broker. goals (outcomes) in a way that works for you. This means you will have more control over how your support is provided. Managing your personal budget There are a number of ways your personal budget can be managed: • you may want to manage it yourself via a Direct Payment (see page 11); • your council can arrange the services for you as a managed budget; or • a third-party organisation can hold the money and arrange the services on your behalf.

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Direct Payments

Direct Payments are a way to get support to meet your social care needs. They provide you with more control and choice, as, instead of the council arranging services on your behalf, you can be provided with cash payments. These allow you to arrange your own care so you can be creative about the services that you have and arrange them to meet your specific needs. How can a Direct Payment be used? Depending on your assessed needs, a Direct Payment can be used to purchase: • anything not identified in your needs assessment; • day-to-day care or support in your home – for example you may need help with bathing or making a meal; • gambling or anything illegal; • help with social activities – such as attending college • housing or household bills and expenses such as food, courses, getting out and about; electric and gas; • equipment to help you with day-to-day living; • for National Health services; or • services that are not included within your support plan. • respite to give your unpaid carer(s) a break (this may be support in your own home, or whilst away from home, Your council will continue to be responsible for making or in a residential care home of your own choosing); sure that you have the right level of care and support to meet your assessed needs, and that you are willing • equipment and minor works for the home; or and capable of managing your Direct Payment with, or • a Personal Assistant or Communicator Guide (permitted without, support. in exceptional circumstances only). The council is also required to ensure that the Direct This care or support could be provided by: Payment is used for the agreed purposes. • a local care provider of your own choosing; or For more information on Direct Payments, visit www. staffordshirecares.info and search for ‘Direct Payments’. • a personal assistant employed by you. This could be a friend, neighbour or family member (as long as they Staffordshire don’t live with you). For more information call the Customer Contact Centre Employing someone may seem a daunting process but on 0300 111 8010. you may be able to get help with this and any other Stoke-on-Trent employment matters, see contact details below. Stoke-on-Trent residents can call 0800 561 0015 for more Examples of how a Direct Payment cannot be used: information. Alternatively, visit www.gov.uk and search ‘direct payments’ or go to www.staffordshirecares.info • long-term residential care;

Personal health budgets

People who are eligible for full NHS Continuing Healthcare (NHS-funded long-term health and personal care provided outside of hospital) have the ‘right to have’ a personal health budget, including a Direct Payment. A personal health budget is an amount of money allocated to meet your health needs. At the centre is a care or support plan that is agreed with your local NHS team. Personal health budgets work in a similar way to For more information on personal budgets, Direct the personal budgets that many people already use to Payments and how to live as independently as manage and pay for their social care. They give people possible, please visit www.staffordshirecares.info more choice and control over how they are supported.

Visit www.carechoices.co.uk for further assistance with your search for care 11 How we work with our health partners

Staffordshire County Council and Stoke-on-Trent City Council are part of the Staffordshire Health and Wellbeing Board, which is responsible for building a health and social care system that makes a real difference to local people. You can find out more about the Board at www.staffordshirepartnership.org.uk/Health-and- Wellbeing-Board Five clinical commissioning groups (CCGs) now operate in Staffordshire. They consist of doctors, nurses and other professionals working together to plan and buy services for their local community. Staffordshire was one of the first authorities to combine social care and health together – to form the Staffordshire and Stoke-on-Trent Partnership NHS Trust. It’s the UK’s largest provider of community health and adult social If you have anything to say about health and social care, care services, and is responsible for adult social care and contact: community health within Staffordshire and community healthcare in Stoke-on-Trent. The Partnership is part of the Staffordshire NHS, and provides services in your community including Healthwatch Staffordshire in community hospitals, health centres, nursing homes, Tel: 0800 051 8371 schools, prisons and in people’s homes. Web: www.healthwatchstaffordshire.co.uk Having your say about health and social care services Stoke-on-Trent in Staffordshire has never been easier. Healthwatch is the Healthwatch Stoke-on-Trent independent consumer champion for health and social Tel: 01782 683080 care in the county. Its job is to argue for the consumer Web: www.healthwatchstokeontrent.co.uk interests of people using health and social care services across the county, and give local people an opportunity to For information on how to make a complaint or comment speak out about their concerns and healthcare priorities. about specific services see page 39.

Community Wellbeing Teams (Stoke-on-Trent)

In Stoke-on-Trent, April 2015 saw the implementation Community Wellbeing Teams are aligned to GP of a ‘Community Wellbeing model’ within the adult practices across the city and their integrated locality social care structure; this was in co-ordination with the care teams. This enables local expertise and integration application of the Care Act. However, the restructure with all elements of the local community including was also supporting a wider cultural change to professionals, community and voluntary groups. The transform the delivery of adult social care in the city, teams work with locally-based, in-house enablement based on learning from a two year project, called provider services to help understand the needs and Community Team Plus. promote positive outcomes identified by you and Community Wellbeing Teams aim to improve the your carer. experience and outcomes of care and support for adults and carers in Stoke-on-Trent. They provide a way for you to access experts at the end of the phone or in person, at the very first point of contact. The teams will have a conversation about what is important to you; the objective is to give you timely information and advice along with early identification of the most appropriate support services on offer. Support is person-centred and focused on your strengths and networks.

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Types of care and support

Reablement

Reablement is about working with you, normally in your www.staffordshiremarketplace.co.uk/marketplace/ own home, or occasionally in a residential care setting, my-care-and-support (click on ‘Getting back on your with the purpose of helping you to regain independence. feet’). Your local council will support you, in practical ways, to Reablement in Stoke-on-Trent help you regain mobility, confidence and life skills, such Stoke-on-Trent also offers a reablement service through as cooking, personal care and domestic tasks. During your its Community Wellbeing Teams. The reablement period of care your needs will be looked at regularly to service works with you to understand what matters to check your progress and recovery. you, with an emphasis on encouraging you to reach Reablement in Staffordshire your optimum level of independence. Your social Reablement services in Staffordshire are provided by: worker or wellbeing assessor will be able to provide further information about this service. Alternatively, Community Intervention Service (CIS) contact 0800 561 0015 or visit www.stoke.gov.uk or The CIS combines a number of multidisciplinary teams Staffordshire Cares for further information. from social care services and the health service to provide support to people who require a period of short- term intervention. For more information go to www. staffordshireandstokeontrent.nhs.uk/Services/social- care-community-intervention-service-district-based Living Independently Staffordshire (LIS) Living Independently Staffordshire combines a range of health and social work professionals to offer reablement care, crisis intervention, hospital prevention and early supported discharge. For more information go to www.staffordshireandstokeontrent.nhs.uk/Services/ living-independently-staffordshire Other reablement support options can be explored through the Staffordshire Marketplace at

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Equipment for daily living and home adaptations

For some people, as their needs change and they require Items of ‘community equipment’ such as hand rails, bath more help, simple home adaptations and equipment seats etc. may be provided by your council free of charge can support them with daily living tasks. By law, minor if you are assessed as needing them. adaptations for those with eligible needs costing £1,000 If you are buying your own equipment, it’s worth getting or less must be free of charge. For home adaptations independent advice to make sure that it is going to meet costing £5,001 or more a financial assessment will be your needs. Help is available from the Disabled Living carried out to see what you can pay towards the cost. Foundation (DLF), a national charity that provides free, >>

Visit www.carechoices.co.uk for further assistance with your search for care 13 OR YOU CAN BUY DAILY LIVING AIDS ONLINE AT: Equipment for daily living and home adaptations continued

>> impartial advice about all types of home adaptation and mobility products for disabled adults and children, older people, their carers and families. Visit www.dlf.org.uk The DLF provides a free online service called AskSARA, which gives you personalised self-help advice and information on buying equipment and telecare. AskSARA has worked to customise the service for local residents, with the addition of links to a wide range of local services and signposting to useful sources of local information. To see for yourself go to www.staffordshirecares.info and click on the AskSARA link on the homepage.

Community alarm and telecare services

Telecare uses sensors placed around the home to detect appreciate the peace of mind that the use of this fires, floods, gas and falls. If the sensors detect a problem equipment can bring. an operator will be alerted and will try to contact you or For more information go to www.staffordshirecares. your carer. info/pages/my-home/staying-independent/aids- Some systems can also enable you to call for help at adaptations.aspx any time of night or day using a pendant, a wristband or a pull cord. The system can put you in touch with an operator who can hear your voice and speak to you through a base unit. You may be assessed as eligible for telecare provided by your council, but there are also a number of independent providers that also offer telecare which you can purchase yourself. Telecare can make a real difference to people’s lives, not only for those using it to maintain their independence, but also their families and loved ones, who really WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? HOWWHAT WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? WHATHOW WILL IFARE MUM ITHE KNOW DOESN’T CARE WHICH OPTIONS? AGREE? TO CHOOSE? WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? VISITWHAT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care 15 Help to live at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n Staffordshire Cares Customer Contact Centre: 0300 111 8010 or Stoke-on-Trent Adult Social Care Contact Centre: 0800 561 0015

Visit www.carechoices.co.uk for further assistance with your search for care 17 In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board

n Staffordshire Cares Customer Contact Centre: 0300 111 8010 or Stoke-on-Trent Adult Social Care Contact Centre: 0800 561 0015

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs n Staffordshire Cares Customer Contact Centre: 0300 111 8010 or Stoke-on-Trent Adult Social Care Contact Centre: 0800 561 0015

Visit www.carechoices.co.uk for further assistance with your search for care 19 Care in your own home

To enable people to live in their own home for as long Stoke-on-Trent as possible a range of help is on offer, from day-to-day Stoke-on-Trent residents can call the Adult Social Care tasks, such as cleaning, shopping and food preparation/ Contact Centre on 0800 561 0015. cooking, through to personal care that helps with tasks like dressing, bathing, toileting and prompting the taking of medication. Care workers need to be properly For further information and help with finding trained, particularly in moving and handling and the use suitable home care in your area, please call this of hoists for some tasks. Directory’s free independent helpline on 0800 389 2077 or visit www.carechoices.co.uk Daily care/domestic support Care workers can call in on a daily basis to assist with any of the tasks described above. Depending on the level of help required their visits can be just half an hour or up to several hours. Generally, visits are available from 7:00am until 10:00pm. Some people will need multiple visits per day. Night services can also be provided. The Daycare Domiciliary hourly rate for these types of services are dependent on Services Ltd the services required, the time of day and the location. Rural areas may present particular difficulties and a Are you not quite ready to move into a care travel charge will probably be made in addition to the home yet? normal hourly rate. Do you find that living independently, certain Live-in care tasks are becoming a little too much for you? 24-hour live-in care can accommodate people with a If you’d prefer to continue to live in your own very high dependency on a permanent basis. It can home, but just need a little extra assistance, also provide respite breaks for regular care workers and our Home Care service may be the answer short-term support following hospital discharge. for you. In some cases, it’s preferable and more economical to have a care worker actually living in the home. This Our trained staff will visit you in your home to can be for a short period or on an ongoing basis. Typical offer basic care and assistance with household charges for this service depend on the amount of care tasks. and the particular skills required. Live-in care is also available to people with physical or learning disabilities Call us now on 01782 343 133 who require long-term ongoing care. All home care providers are regulated and inspected by the Care Quality Commission, which publishes For further information visit our website: inspection reports on its website www.cqc.org.uk/ www.fourseasonscarehome.co.uk Inspectors also issue quality ratings. When considering a service it’s always a good idea to check its report. Before you make any decisions regarding the s a charity we care for people ot profit. provision of care, be sure to contact several providers and ask for their ‘Service User’s Guide’ and charges, and a rossroads are taffordshire is a specialist voluntary oranisation providin draft contract between you and the care provider. support to carers, adults and children livin with a disability to enable a carer to ‘take a break’ from their carin role Staffordshire and support those livin with a disability CareMatch is a partner service that helps people to locate in all aspects of their lives. a personal assistant. For more information go to www. live illa 22 eetery oad helto carematch.org.uk or contact CareMatch, call 0800 328 tokeoret taffs 2D. 4122 or email [email protected] elephoe 0782 2839 www.crossroadsstaffordshire.or.uk Speak to a Staffordshire Cares adviser on 0300 111 8010 or email [email protected]

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies

What experience does the agency have in your particular 1 field of need? Can they supply references for you to check? 2 1 3 2 How can you contact the agency in an emergency or 3 outside office hours? Home care agencies providing personal care must be 1 registered and inspected by the Care Quality Commission. 2 Ask to see a copy of their registration certificate. 3

1 How hard or easy would it be to make a complaint and 2 how are things then put right? 3 1 How long has the agency been operating? 2 1 3 2 If this is a private contract ask for a copy of the agency’s 3 contract terms and read these carefully with someone How many carers would the agency assign to care for you you trust. Get as much help as you can going over it and and would you see the same one every day? If not, how ask any questions you may have before signing anything. does the staff rota operate and what happens if your carer The Citizens Advice Bureau or Age Concern (now called goes on holiday or is sick, will you be notified in advance Age UK in some areas) could help with this. that a different carer will be attending?

Carers

You should expect your personal preferences, dignity and You will have a care and support plan drawn up by the privacy to be respected. Discuss this with the agency and agency which the carers will work to. Ask how often this ask how the most suitable carers for your particular care plan will be reviewed by the agency. are chosen. Can you talk to them before deciding? 1 1 2 2 3 3 Carers must be checked with the Disclosure and Barring Carers should be fully trained or be in ongoing training. Service - make sure this is the case. Ask the agency about their policies on this. 1 1 2 2 3 3

Paying

If your care needs do not meet our eligibility criteria and the fee rates charged and exactly what the payment you have been arranged privately you should check carefully make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 21 Home care providers

ADLINGTON HOUSE – WOLSTANTON ANA NURSING & CARE SERVICES Newcastle-under-Lyme Burslem Tel: 07817 129524 OP D PD SI Tel: 01782 833722 OP D PD LDA MH SI YA ADVANCE HEALTHCARE (UK) LTD ANGEL CARE TAMWORTH LTD Cannock Tamworth Tel: 01543 469002 OP D PD LDA SI YA Tel: 01827 218888 OP D PD LDA SI YA ADVANCE SUPPORT STAFFORDSHIRE ANGEL HOMECARING Burntwood Stafford Tel: 01543 276292 OP D PD LDA MH SI YA Tel: 01785 377900 OP D PD LDA MH SI YA AFFINITY HOMECARE APEX HEALTH + SOCIAL CARE – STAFFORDSHIRE Burntwood Hanley Tel: 01782 269669 Tel: 01543 677227 OP D PD MH SI YA OP D PD LDA MH SI YA AD AGE UK APOLLO HOME HEALTHCARE LTD – STAFFORD & DISTRICT CARE SERVICES Codsall Stafford Tel: 01902 847111 OP D PD LDA MH SI YA AD Tel: 01785 607065 OP D PD MH SI APPLEWOOD SUPPORT LTD Tamworth AGE UK SOUTH STAFFORDSHIRE Tel: 01827 62533 (PENKRIDGE RESOURCE CENTRE) OP D PD LDA MH SI YA Stafford AR1 HOMECARE LTD Tel: 01785 788491 OP D PD Stoke-on-Trent Tel: 01782 818076 OP D PD MH SI YA AD AGINCARE UK NEWCASTLE-UNDER-LYME Newcastle-under-Lyme ARCHANGEL HOME CARE – STAFFORDSHIRE BRANCH Newcastle Tel: 01782 631914 OP D PD LDA MH SI YA AD Tel: 01782 565037 OP D PD LDA MH SI YA ALLIED HEALTHCARE CANNOCK Cannock B&H CARE LTD Stoke-on-Trent Tel: 01543 465620 OP D PD LDA MH YA Tel: 01782 817111 OP D PD SI YA ALLIED HEALTHCARE STAFFORD BLUEBIRD CARE Stafford Lichfield Tel: 01785 811112 OP YA Tel: 01543 418432 OP D PD LDA MH YA ALLIED HEALTHCARE WOMBOURNE BLUEBIRD CARE Wolverhampton (EAST STAFFS & SOUTH DERBYSHIRE) Tel: 01707 254681 OP D PD SI Burton-on-Trent ALWAYS HOME CARE Tel: 01283 568007 OP D PD YA Cannock BLUEBIRD CARE Tel: 0845 459 2273 OP D PD LDA MH SI YA (EAST STAFFS & SOUTH DERBYSHIRE) AMG NURSING AND CARE SERVICES UTTOXETER BRANCH BURTON Uttoxeter Burton-on-Trent Tel: 01889 568599 OP D PD LDA MH SI YA AD Tel: 01283 500770 OP D PD LDA MH SI YA BLUEBIRD CARE (MID STAFFS) AMG NURSING AND CARE SERVICES Cannock STAFFORD & STOKE-ON-TRENT Tel: 01543 505262 OP D PD LDA SI YA Stone BLUEBIRD CARE (SOUTH STAFFS) Tel: 01785 608200 OP D PD LDA MH SI YA Wolverhampton AMG NURSING AND CARE SERVICES Tel: 01902 844420 OP D PD LDA SI YA WOLVERHAMPTON BLUEBIRD CARE (STAFFORD) Wolverhampton Stafford Tel: 01902 304043 OP D PD LDA MH SI YA Tel: 01785 887889 OP D PD LDA SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued Advertisers are highlighted

BLUEBIRD CARE (STOKE-ON-TRENT) CUSTOM CARE (STOKE) Fenton Burslem Tel: 07866 506596 OP D PD SI YA Tel: 01782 839023 OP D PD LDA MH SI YA BRIGHTER DAYS STAFFORDSHIRE LTD DAYCARE DOMICILIARY SERVICES LTD Tamworth Stoke-on-Trent Advert page 20 Tel: 01827 67779 PD LDA SI YA Tel: 01782 343133 OP D YA CARE HOMES STOKE LTD DIMENSIONS STOKE DOMICILIARY CARE OFFICE Stoke-on-Trent Stoke-on-Trent Tel: 01782 815182 OP D PD LDA MH SI YA AD Tel: 07939 570810 OP LDA YA CARE PLUS DIVERSE HS CARE SERVICES LTD Stafford Hanley Tel: 01785 312119 OP D Tel: 07908 689074 D PD LDA MH SI CARE PROMISE LTD DIVERSITY CARE Stafford – 6A MARKET STREET Tel: 01785 227792 OP D PD MH SI YA Tamworth CARING HANDS Tel: 01827 68011 OP D PD LDA MH SI YA Lichfield DOMICILIARY CARE AGENCY Tel: 01543 420580 OP D PD LDA MH SI YA Burton-on-Trent CATHERINE CARE LTD Tel: 01283 537007 LDA YA Walsall EMBRACE QUALITY CARE LTD Tel: 01922 415888 LDA Stafford CHOICES HOUSING ASSOCIATION Tel: 01785 254645 OP D PD SI YA Newcastle-under-Lyme ESSENTIAL HEALTH LTD Tel: 01782 254000 OP D PD LDA MH SI YA AD Etruria CHOOSE YOUR CARE Tel: 01782 914114 OP D PD LDA SI YA Newcastle-under-Lyme FALCON CARERS Tel: 01782 618357 OP D PD LDA MH SI YA Stafford COMMUNITY CARE WORKER LIMITED Tel: 01785 748872 OP PD LDA MH SI YA AD Stoke-on-Trent FIRST CALL HOMECARE LTD Tel: 01782 817920 OP D PD LDA MH SI Newcastle-under-Lyme CREATIVE SUPPORT – ROWAN VILLAGE Tel: 01782 349679 OP D PD LDA SI Meir FOREVER THERE Tel: 01612 360829 OP D PD LDA MH SI YA AD Tamworth CREATIVE SUPPORT STOKE-ON-TRENT Tel: 07581 274647 OP D PD LDA SI YA (LEARNING DISABILITIES) FREEDOM SUPPORT LTD Stoke-on-Trent Stafford Tel: 01782 620553 OP D PD LDA YA Tel: 01785 887919 PD LDA YA CRG HOMECARE – STOKE GLORY COMFORT CARE LTD Stoke-on-Trent Stoke-on-Trent Tel: 01782 365017 OP D Tel: 01782 909652 OP D PD LDA MH SI YA AD CROSSROADS CARE STAFFORDSHIRE GOLDEN YEARS LTD Shelton Advert page 20 Longton Tel: 01782 268391 OP D PD LDA MH SI YA AD Tel: 01782 599866 OP D PD YA CSPC HEALTHCARE LTD GRAFTON ROAD Cannock Stoke-on-Trent Tel: 01543 495695 OP D PD LDA MH SI YA Tel: 07847 614590 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 23 Home care providers continued

GREATLIGHT RECRUITMENT SERVICES HORNINGLOW BUNGALOWS Stoke-on-Trent Burton-on-Trent Tel: 01782 706886 OP D PD LDA MH YA Tel: 01283 563509 OP D PD LDA MH SI YA GROCOTT CENTRE LTD, THE HOUSING & CARE 21 – CANNOCK AT HERON CROSS HOUSE Cannock Stoke-on-Trent Tel: 0303 123 1214 OP D PD LDA MH SI YA Tel: 01782 324715 OP D PD LDA MH SI YA HOUSING & CARE 2 – HIGHWOOD COURT HAVEN CARE & SUPPORT LTD Uttoxeter Longton Tel: 0370 192 4675 OP D Tel: 01782 377432 PD LDA SI HOUSING & CARE 21 – SUMMER FIELD COURT HAYES, THE Stone Stafford Tel: 0370 192 4468 OP D PD SI YA Tel: 01785 748447 MH YA HUMAN SUPPORT GROUP LTD HAYWARDCARE LTD – STOKE-ON-TRENT Cannock Stoke-on-Trent Tel: 0333 577 7810 OP D PD MH SI YA Tel: 01782 433130 OP D PD LDA MH SI YA AD HEALTHCARE AT HOME CLINICAL SKILLS CENTRE Burton-on-Trent INDEPENDENT SUPPORT Stoke-on-Trent Tel: 01283 518090 OP D PD LDA MH SI YA AD Tel: 01782 437790 OP D PD LDA MH YA HELPING ANGELS LTD Stoke-on-Trent JUMP 2 INDEPENDENCE LTD Tel: 01782 409690 OP D PD LDA SI YA Newcastle Tel: 01782 346495 OP D PD LDA MH SI YA AD HIGH GLEN CARE SERVICES LTD Stoke-on-Trent KARE PLUS STAFFORD Tel: 07089 457137 OP D PD LDA MH SI YA Gnosall Tel: 01785 748259 HILL LODGE 1 OP D PD LDA MH SI YA Burton-on-Trent KIND HEARTS CARE & SUPPORT Tel: 01283 542443 OP LDA MH SI YA Lichfield HOME INSTEAD SENIOR CARE Tel: 01543 898145 OP D PD LDA MH SI YA AD Burton-on-Trent KINVER CARE Tel: 01283 539917 OP D PD LDA MH SI YA Wolverhampton Cannock Tel: 01902 238777 OP D PD MH SI YA Tel: 01543 572349 OP D PD LDA MH SI YA AD LIFEWAYS COMMUNITY CARE Leek & Moorlands (STOKE & CHESHIRE) Tel: 01538 372179 OP D PD LDA MH SI YA Fenton Stone Tel: 01782 412681 OP PD LDA MH SI YA Tel: 01785 817339 OP D PD LDA MH SI LINFIELD CARE LTD Sutton Coldfield – 37A-38A EASTGATE STREET Tel: 0121 323 4200 OP D PD LDA MH SI YA Stafford Tel: 01785 220851 PD LDA MH SI HOMESTAY CARE LTD Stoke-on-Trent LINKAGE COMMUNITY TRUST Tel: 01782 814475 OP D PD LDA MH SI YA – 168 WETMORE ROAD Tunstall Burton-on-Trent Tel: 01782 814475 OP D PD LDA MH SI YA Tel: 01507 479908 YA HOMESTEAD CARE LTD, THE LIVING INDEPENDENTLY STAFFORDSHIRE Rugeley Cannock Tel: 01543 490125 OP D LDA Tel: 07815 827046 OP D PD LDA SI YA

24 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care providers continued

East Staffs MORECARE AT HOME Tel: 01283 239550 OP D PD LDA SI YA Burntwood Lichfield & Tamworth Tel: 01543 683422 OP D LDA MH Tel: 07773 791918 OP D PD LDA SI YA MSC HOME CARE LTD Moorlands Stoke-on-Trent Tel: 07773 792280 OP D PD MH SI YA Tel: 01782 823338 OP D PD SI AD Newcastle NELSON HOUSE Tel: 07773 792280 OP D PD LDA SI YA Kidsgrove South Staffordshire Tel: 01782 777511 OP D PD LDA MH SI YA Tel: 01902 434500 OP D PD LDA SI YA NURSE PLUS AND CARER PLUS UK LTD Stafford Newcastle-under-Lyme Tel: 07815 827091 OP D PD LDA MH SI YA Tel: 01782 664890 OP PD LDA MH SI AD LSC NURSING & DOMICILIARY CARE SERVICES LTD NURSES COTTAGE Stafford Tamworth Tel: 01785 213911 OP D PD LDA MH SI YA AD Tel: 01827 283888 OP D MH YA MARLBOROUGH ROAD PASAND CARE SERVICES LTD Longton T/A HOME INSTEAD SENIOR CARE Tel: 07407 731247 OP PD LDA SI YA Newcastle-under-Lyme Tel: 01782 622330 OP D PD LDA MH SI YA MEARS CARE Burton-on-Trent POPPINS HOME CARE SERVICES OFFICE Tel: 01283 742610 OP D PD LDA SI YA Great Haywood Tel: 0800 112 3588 OP Stoke-on-Trent Tel: 01782 590020 OP D PD MH SI YA PRESTIGE NURSING + CARE Lichfield MEARS HOMECARE LTD STAFFORDSHIRE Tel: 01543 439743 OP D PD LDA MH SI YA AD Stoke-on-Trent Tel: 01782 366260 OP D PD LDA MH SI YA AD PRESTIGE NURSING STAFFORDSHIRE Stoke-on-Trent MEARS NURSEPLUS Tel: 01782 409170 OP D PD LDA MH SI YA AD (BURTON-ON-TRENT) Burton-on-Trent QUALITY CARE (STAFFORDSHIRE) LTD Stoke-on-Trent Tel: 0845 266 8945 OP D PD LDA MH SI YA AD Tel: 01782 816037 OP D MH SI YA MEDACS HEALTHCARE STAFFORD Stafford RADFIELD HOMECARE – STAFFORDSHIRE Stafford Tel: 01785 236209 OP D PD LDA MH SI YA Tel: 01785 246534 OP D PD LDA MH SI YA AD MEDILINE NURSES AND CARERS LICHFIELD BRANCH RADIS COMMUNITY CARE Lichfield Burton-on-Trent Tel: 01283 531513 Tel: 01543 19641 OP D PD LDA MH SI YA D PD LDA YA Jubilee Court MENCAP – STAFFORDSHIRE DOMICILIARY CARE Tel: 01785 216644 AGENCY OP Stafford Stafford Tel: 01785 785830 YA Tel: 01785 212421 OP D PD LDA MH SI YA AD MILL RISE Stoke-on-Trent Newcastle-under-Lyme Tel: 01782 412200 OP D PD LDA MH SI YA AD Tel: 01782 662382 OP D PD LDA MH SI Tamworth MOORLANDS HOME LINK Tel: 01827 55354 OP D PD LDA MH SI YA AD Stoke-on-Trent West End Village Tel: 01538 750511 OP Tel: 01782 413246 OP

Visit www.carechoices.co.uk for further assistance with your search for care 25 Home care providers continued

RAPID RESPONSE MEDICAL HQ SUPPORTING YOU IN THE WEST MIDLANDS Hednesford Wombourne Tel: 01543 220461 OP PD LDA YA Tel: 01902 893200 OP PD LDA MH SI YA AD ROSE CARE SYDNEY WORKS Burton-on-Trent Stoke-on-Trent Tel: 07908 536718 OP D PD LDA MH SI YA Tel: 01782 450570 OP D PD LDA MH YA AD SELBORNE CARE LTD TAILORED CARE LTD Stafford Cannock Tel: 01785 257962 LDA MH YA Tel: 07975 780780 OP D PD LDA MH SI YA AD SEVACARE TAMWORTH HOME CARE LTD Stoke-on-Trent Tamworth Tel: 01782 622820 OP D PD LDA MH SI YA Tel: 01827 262345 OP D PD LDA SI YA Tamworth TEASDALE HEALTHCARE LTD Tel: 01827 64368 OP YA Newcastle Tel: 01782 664895 SILVER TREE HOME SUPPORT COMMUNITY OP D PD LDA MH SI YA INTEREST COMPANY TENDER LASTING CARE SERVICES LTD Hanley Stone Tel: 01782 683046 OP D PD LDA MH SI Tel: 07846 224957 OP D PD LDA SI YA SMART CARE PLUS LTD TLC HOMECARE SERVICES Hanley Uttoxeter Tel: 07921 483345 OP PD LDA MH SI YA Tel: 01889 566117 OP D PD MH SI YA SRS CARE LTD HEAD OFFICE TRUE COLOURS CARE Stafford Newcastle-under-Lyme Tel: 01785 876330 OP D PD LDA MH SI YA Tel: 01782 633070 OP D PD ST BRIDES TWO HOOTS Wolverhampton Tamworth Tel: 01902 897311 OP PD LDA SI YA Tel: 01827 383855 PD YA ST GEORGE’S HOUSE ULTICARE LTD Uttoxeter Wolverhampton Tel: 01889 567360 PD LDA MH SI YA Tel: 01902 862019 OP D PD MH SI YA ST GILES CARE AGENCY LTD VOYAGE (DCA) STAFFORDSHIRE Lichfield Cannock Tel: 01543 434490 OP D PD SI YA Tel: 07807 463389 OP PD LDA MH SI YA STAFFORDSHIRE AND STOKE-ON-TRENT WALSINGHAM SUPPORT PARTNERSHIP NHS TRUST – HQ – 18-20 RICHMOND CLOSE Newcastle-under-Lyme Tamworth Tel: 0845 602 6772 OP D PD LDA MH SI YA AD Tel: 01827 311991 LDA YA STANDON GARDENS DOMICILIARY SERVICES WESLEYCARE LTD Tamworth Stafford Tel: 01827 50950 OP D Tel: 07428 127608 OP D PD YA STAVIAN LTD WEST MIDLANDS DOMICILIARY CARE BRANCH Newcastle-under-Lyme Lichfield Tel: 07450 833000 LDA YA Tel: 01543 255105 OP D LDA YA STOKE-ON-TRENT CITY COUNCIL WISDOM HEALTHCARE LTD Stoke-on-Trent Tunstall Tel: 01782 232852 OP Tel: 01782 810595 OP D PD LDA MH SI YA AD

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Supporting carers Caring for relatives or friends when they are in need is a role that most of us will undertake at some point in our lives. In Staffordshire and Stoke-on-Trent, thousands of people provide unpaid care or support to an adult family member or friend, either in their own home or somewhere else. Caring for someone covers lots of different things, like helping with their washing, dressing, introduction of the new Carers Hub. or eating, or taking them to regular appointments. The Carers Hub is commissioned by Staffordshire Since the introduction of the Care Act, carers have had County Council and Stoke City Council in partnership with the same rights as the person they care for in terms of the NHS. It is managed by PeoplePlus and is a one-stop- receiving an assessment of their needs. All carers who shop for support, advice, information and training in the provide care to someone aged 18 or over are entitled to Stoke or Staffordshire region. an assessment on their own or with the person they care The Carers Hub exists to improve the lives of carers in for, regardless of how much caring they do. Carers are Staffordshire and Stoke-on-Trent. also entitled to an advocate to support them through You can access Carers Hub services in person at the the process, if needed. If you are a carer, this assessment two main offices, as well as at a number of community will consider the impact of caring on you and the things venues across Stoke and Staffordshire. that you want to achieve in your life, such as work, study Tel: 0330 1231937 or getting out and about more. You will receive a support Email: [email protected] plan, with your needs, as the carer, being at the heart of Stafford the plan. The Carers Hub, SGI Offices, Madford Retail Park, Under the Care Act, carers themselves may be able Foregate Street, Stafford ST16 2QY to get support. Your council also has a duty to provide personalised information and advice to meet any needs Stoke-on-Trent which are not eligible for funded support. The Carers Hub, Suite 9, The Forecourt, In October 2015, the way carers are supported in Albion Street, Hanley, Stoke-on-Trent ST1 1QH Staffordshire and Stoke-on-Trent changed with the

Respite care

Anyone who cares for a relative, spouse or friend may Stoke-on-Trent need a break from their caring responsibilities. This is In Stoke-on-Trent, if an assessment has been known as respite care and may be a regular break of completed and respite care is recommended, the flat a few hours a week or a period of a few weeks. It may rate contribution amount to pay is £115 per week and a involve the person who is being cared for attending a financial assessment will not be required unless a form day centre or a care home, or a care worker visiting the of permanent care is likely to be required. person’s home to enable the carer to have a break.

Staffordshire If you receive respite care there is a flat rate contribution of £135 per week. This applies to everyone. There will also be a financial assessment to look at whether you have the means (income and capital) to pay up to an extra £238 per week. If you have more than £23,250 you will need to pay the full amount of £373. These figures may change over the life of this directory. Respite care is considered a service for the person being cared for, so any financial contribution from your council will be based on their assessment. The value of your house is disregarded in the financial assessment.

Visit www.carechoices.co.uk for further assistance with your search for care 27 Carers’ emergency scheme

Carers may worry about what would happen if Staffordshire they had an accident or were taken ill and couldn’t Contact Crossroads on 01782 268391 or visit their carry out their caring role. There are a few things website www.crossroadsstaffordshire.org.uk and a visit that carers can do to plan ahead and make sure will be arranged to put together an emergency plan with things are okay should this happen. The Crossroads the carer and the person they care for. Emergency Service provides peace of mind to carers living in Staffordshire, by enabling them to Stoke-on-Trent plan for an emergency situation when they may be Stoke-on-Trent residents can apply to the Carers’ emergency scheme by contacting the Adult Social Care prevented from looking after the person they Contact Centre on 0800 561 0015. care for. This service is free to carers. Anyone who has Carers Direct received a carer’s assessment is automatically Carers Direct is a support service for people who look after entitled to apply. If not, the applicant must be a someone else. It’s full of information covering all aspects carer who provides regular and substantial care for a of caring, including advice and support, benefits, local person with care needs who lives in Staffordshire. services and more. Call 0300 123 1053. Accommodation with care and support There is a variety of accommodation options that can incorporate care and support when needed.

Supported living

Supported living is designed to help people live more independently in their local community. In supported living accommodation, housing and support are provided separately, and you have a tenancy. Support can vary from a few hours a week to up to 24-hours a day, depending on your assessed needs. There are several different models of supported living, such as living in shared houses, or living in individual tenancies in the community or Adult Placement schemes. Staffordshire For more information contact a Staffordshire Cares adviser on 0300 111 8010.

Stoke-on-Trent Stoke-on-Trent residents can contact 0800 561 0015, or visit www.stoke.gov.uk or the Staffordshire Cares website for further information.

Sheltered housing

Sheltered housing is predominately for people aged provide 24-hour emergency help through an alarm 55 and over or for people with a medical need for this system. Accommodation is usually self-contained, but type of housing. A sheltered housing scheme consists of there are often communal areas, such as the lounge, individual apartments or bungalows with your own front laundry room and garden. Many schemes also run social door, enabling you to live independently. events for residents. There are different types of sheltered housing; some To find your nearest schemes go to will have a scheme manager (sometimes called a www.housingcare.org warden) who lives on-site or off-site. All schemes should

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Extra Care housing

Extra Care is provided in specialist housing schemes, on the Extra Care map on Staffordshire Cares, where often suitable for people aged 55 and over, who may you will also find further information about this type of have care and support needs. Care and support is housing and support. Visit www.staffordshirecares. provided on-site and can be available 24-hours a day info/pages/my-care/housing-older-people/ (schemes vary). People living in Extra Care housing flexicare/flexicare-map.aspx schemes are supported to live as independently Stoke-on-Trent as possible in their home, with a care and support There are five Extra Care schemes in Stoke-on-Trent and package tailored to their individual needs. Schemes a further three in development which are due to open vary and may consist of individual apartments and/or in 2016. Further information on the existing schemes bungalows to rent or buy and most provide communal can be found by visiting facilities and hold regular social activities. www.staffshousing.org.uk/village-living Staffordshire Information on the three new schemes due to open There are over 20 Extra Care schemes in Staffordshire in 2016 can be found at and many more in development. These can be viewed www.sapphireconsortium.co.uk Residential care

Sometimes people need more care than they can receive in be paid for if your capital/savings exceed £23,250. their own homes, and a residential home may be suitable if See page 37 for more information on paying for your care. you can no longer manage in your own home, or cannot be cared for by relatives, but do not need nursing care. Moving Care homes with nursing into a care home is a big decision, you must be sure that it is If you think you may need nursing care in a home, you will the right decision for you. You may decide that you want to need to be visited by a care manager to work out what care go into a care home for a couple of nights to give you and you will need. This visit might be in your own home, or in your carer a break and also give you a feel for the home. hospital if you have been ill, or in a care home. You will be If you are choosing a care home or care home fully involved in planning your care needs. with nursing it is essential to consider your needs and If a care home providing nursing is the best solution for preferences. you, your care manager will give you information to help you find a home which meets your care requirements. There are two types of care home: The cost of the nursing care part of your fees is paid by the Care homes (without nursing) NHS to the home directly; the current amount is £112.00 If you have a high level of needs, which cannot safely be per week for the lower rate and £154.14 for the higher rate. met in your own home or in Extra Care housing, subject The remainder of the funding will be provided by you as to an assessment, a care home may be the most suitable a self-funder or via Adult Social Care following a financial environment to meet your needs. Personal care includes assessment. bathing, feeding, dressing and help with moving but it must Figures here may change over the life of this Directory.

Out of county care

Sometimes people choose to live in another area of the must be suitable for your assessed needs and comply country as they want to be closer to friends and family. with the terms and conditions set by the authority. This can be in different types of accommodation. Each You can contact the Care Quality Commission individual situation is different and, therefore, how it is through its website www.cqc.org.uk where you will funded will be assessed differently. find details of all registered care homes in the UK. If you do require a residential/nursing home Alternatively, this Directory’s helpline 0800 389 2077 placement to meet your needs, and you qualify for local and website www.carechoices.co.uk have details of all authority financial assistance, your home county local care provision in England. authority is responsible for arranging your support, Full listings of care homes and care homes with should you wish for them to do so. The home you choose nursing in the region start on page 48.

Visit www.carechoices.co.uk for further assistance with your search for care 29 Something special is happening at our homes in Staffordshire

Are you considering nursing or residential care for yourself or a loved one? Then be sure to discover how our unique technology is setting a new standard in consistently delivering special experiences for the residents at Four Seasons homes in Staffordshire.

Hilltop Manor High Lane 01782 828 480 Tall Oaks Charles Street 01782 518 055 Hornegarth House 204 Walsall Road 01922 701 702 Tudor House Littleworth Road 01543 422622 Park Farm Lodge Park Farm Road 01827 280 533 Westfield Lodge Western Coyney Road 01782 336 777 Park Lane Park Lane 01782 522061 Windsor House Littleworth Road 01543 428 429 Pine Meadows Park Road 01538 392 520

Dementia care | Intermediate care | Nursing care | Residential care | Short-stay care

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

First impressions 1 2 3 • How are residents involved in decisions about life in the home? • Were you met when you first arrived? • Is there a telephone where you can make and take calls in • Do staff seem warm, friendly and polite? private and comfort? • Do the residents seem happy, active and sociable? • Is alcohol served or permitted? • Does the home feel homely and welcoming? • Are there smoking and non-smoking areas? • Is the home fresh, clean and comfortably furnished? • Are there arrangements for religious observance? • Can you handle your own money? Fees 1 2 3 If not, what arrangements are in place? • How much are the fees? • Does a hairdresser/chiropodist visit? • Do the fees cover all the services available? • Are residents accompanied on visits to the GP or hospital? • Under what circumstances will the fees alter – e.g. • Are pets or visiting pets allowed? annually or according to increasing needs? • Is the notice to terminate reasonable? Staff 1 2 3

Transport 1 2 3 • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Is the home easy to get to for relatives and friends? • Are the staff formally trained? • Does the home provide its own transport? • Is there an adequate number of staff on day and night?

Accommodation 1 2 3 Visitors 1 2 3 • Are there multiple day/activity rooms to allow residents • Are visitors welcome at all times? choice and space to move around? • Is there somewhere to see them in private? • Are bedrooms single or shared? Is there a choice? • May your visitors join you at meals? • Can you decorate and re-arrange your room to suit • Can your visitors stay overnight? yourself? • Can you bring your own furniture and TV? Catering 1 2 3 • Is there a call system for emergencies? • Do you have a choice about meals? • Are there enough sockets in your room? • Is the food varied and interesting? • Can you control the heating in your room? • Can the home cater for your dietary needs? • Can you lock your room and is there a secure place for • Can you have snacks or drinks any time of the day or night? valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the Activities 1 2 3 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • Are there organised activities and entertainment? • Are bathrooms adapted to help people in and out • Are outings and holidays arranged? of the bath? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment • Can you have your own flower bed or help in the garden? to meet your needs? • Can you stay in your own room if you want to? • Are all areas accessible for wheelchair users? • Is there any involvement with the local community e.g. • Does the home have extra wheelchairs and walking aids? schools/retailers/garden centres/volunteers visiting? • Is there adequate provision for people with sight or hearing difficulties? Gardens 1 2 3 Life within the home 1 2 3 • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Does the home ensure that an individual care plan • Is there somewhere to sit? is in place for every resident? • Are they quiet? • How does the home make sure that the care plan is put into practice? Contract terms 1 2 3 • What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the • Can you retain your own room if away? home uses? • Can you have a short-stay or trial period? • Are there any rules and restrictions (e.g. going out, time • Will you be given a statement of terms on admission? of return etc.)? • Are all procedures, such as complaints, clearly spelt-out? • Can you choose when to get up and retire every day? • What notice periods exist?

Visit www.carechoices.co.uk for further assistance with your search for care 31 Specialist care

Learning disability

As an adult with a learning disability you may have • make sure the support you get looks across all areas of considered moving out of your family home and there are your life, from health through to housing and a number of options that you could explore. education, and will take into account your wishes and You may want to have your own home with support ambitions as much as possible. or share a property with other people, with support If you currently use disability services, your key worker provided for everyone. or social worker will speak to you about Independent The support may include learning independent living Futures and will make sure you understand how the way skills, like cooking, cleaning, travel, training and money your council support you will change and improve. management, as well as help with any health or care If you’d like to get in touch, you can call the county needs you may have. Either of these housing options can council’s Customer Contact Centre on 0300 111 8010 or often give you greater independence and choice, and we email [email protected] with want more people to have access to these options. There your questions. are other alternatives too, such as Adult Placement or Shared Ownership schemes that could be considered. We Stoke-on-Trent can help to set these up with you. In Stoke-on-Trent, there is a Learning Disability and People with learning disabilities can also use personal Enhanced Transition Social Work Team. Its primary budgets to pay for their support. For more details please responsibilities are to: see page 10. • take a strengths and capabilities approach to assessment, enabling you to maximise your own Staffordshire strengths and make the most of the opportunities For information on housing, employment and other available to you. There is a specialist Life Skills Team important issues, and how you can be supported with that may be asked to support you to maximise your these in Staffordshire, visit the easy read pages on independent living skills; Staffordshire Cares at www.staffordshirecares.info/ pages/easy-read/learning-disability-easy-read or • support young people with any disability through their contact Staffordshire Cares on 0300 111 8010. transition into adulthood until they are 25 years of age. The Independent Futures service helps people with During this time, the team aims for the young person disabilities achieve an independent, active and enjoyable to have a named adult services worker to guide them life for as long as possible. through the process from the age of 16 to 25; If you are eligible for support, Independent Futures will: • have an active involvement in parents’ and carers’ forums; and • ensure you have one consistent key worker who will work with you and your family to identify your needs • support adults who are over 25 years of age to meet and tailor help and support to suit you; any eligible needs they have, this might include having a personal budget. • support you whatever your age, as Independent Futures creates one seamless service that will stay with Call the Adult Social Care Contact Centre on 0800 561 you for life; and 0015 for more information.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Physical disability

There are over 10 million people in the UK with a long-term illness, impairment or disability. The most common disabilities are those that affect how you move, including how you lift and carry things. Disabilities generally affect older people, with one in two people over the State pension age and one in seven working adults having a disability. Around one in 20 children and young people have a physical disability. But there’s help and advice available from both local and national organisations to help people with a physical disability lead a happier, healthier and more independent life. For more information, see the contact information on page 45. Following an assessment of your needs, you may be eligible for help from your local authority, including a personal budget, occupational therapy, adaptations to your home, supported housing or help for the person caring for you. The support you require will be tailored to your specific needs and can be provided by the independent and not-for-profit sectors, as well as by Staffordshire County Council and Stoke-on-Trent City Council. Where you are eligible for health and adult social care support, help at home with personal care is available during the day and night, seven days a week if this is needed. There are also private agencies offering help at home with personal care and housework. See page 20 for more information.

Services for people with a sensory impairment

The Staffordshire and Stoke-on-Trent Partnership Trust care or day activities), they will work with you to meet Sensory Team works with adults over the age of 19 who: your eligible needs in a way that looks at your whole • have a dual sensory loss (deaf/blind); health and wellbeing. The team also works closely with the voluntary sector. • are deaf or hard of hearing; Staffordshire • have severe sight loss (blind); or For more information call the Customer Contact Centre • are partially-sighted or experiencing significant visual on 0300 111 8010 or text 07814 194111. loss. Stoke-on-Trent The team can offer advice and information covering a For Stoke-on-Trent enquiries, please call 0800 561 0015 wide range of issues surrounding sensory loss. Once you or text 07786 200 700, fax 01782 235720 or email have been referred to a sensory worker, the team will offer [email protected] an assessment of your abilities and social care needs. If you are eligible, they will work with you to decide which Local organisations also provide support and a number of services/equipment will meet your needs. services, including very practical help in adjusting hearing The team also offers support to families and carers and aids; help to access sporting activities; and providing can provide a separate assessment to carers. If you need advice and guidance. To find local organisations go to services that are provided by other teams (e.g. personal www.staffordshiremarketplace.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 33 Mental health

Your local council works in partnership with health trusts and other organisations throughout the county to provide specialist mental health services to support people affected by mental health issues. Mental health issues can affect anyone at any time and one in four people will experience some form of mental illness during their lifetime. There are many different types of mental health issue, from mild problems to more severe and enduring conditions. Some examples include: anxiety, dementia, depression, eating disorders, grief and loss and stress. South Staffordshire and Shropshire. Use the list below to Your local Community Mental Health Team (CMHT) find out more about your local service. should be your first point of contact if you have mental Web: http://mentalhealth.sssft.nhs.uk/community- health issues. You can ask your GP to refer you or ask services/community-mental-health-teams someone who knows you to contact the CMHT on your behalf. Contact details for the CMHT are provided Burton and Uttoxeter CMHT below. Horninglow Clinic, Carlton Street, There is an increased demand for home care for people Burton upon Trent, Staffordshire DE13 0TF with mental health issues arising from greater use of Tel: 01283 538030 supported living instead of care home placements. Like Cannock Chase CMHT other specialist care services, this can be paid for (if you Park House, 12 Park Road, Cannock, Staffordshire WS11 1J have been assessed as eligible) with a personal budget, Tel: 01543 431580 discussed on page 10. Lichfield and Burntwood CMHT North Staffordshire Community Mental Health Services David Parry Suite, Saint Michael’s Court, Trent Valley Road, The Access Team is the single point of contact and access Lichfield WS13 6EF for all North Staffordshire Combined Healthcare NHS Tel: 01543 442010 Trust services. The Access Team provides 24/7 cover for all mental health and learning disability services across Seisdon CMHT Stoke-on-Trent and North Staffordshire. Codsall Lodge, Histons Hill, Codsall WV8 1AA Tel: 01785 783030 The Hope Centre Upper Huntbach Street, Hanley, Stoke-on-Trent ST1 2DA Stafford CMHT Tel: 0300 123 0907 Foundation House, St. Georges Hospital, Corporations Web: www.combined.nhs.uk/ourservices Street, Stafford ST16 3AG Tel: 01785 783033 South Staffordshire Mental Health Services Community Mental Health Teams (CMHTs) provide Tamworth CMHT assessment and treatment to adults who experience Andrew Ward, Sir Robert Peel Hospital, Plantation Lane, moderate to severe mental health issues across Tamworth B78 3NG Shropshire and Staffordshire. The teams are based across Tel: 01827 308820

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Dementia care

Dementia affects everyone differently and can cause a wide range of symptoms. These can include issues with memory, thinking, concentration and language. People may become confused or struggle with how they perceive things. Dementia can also cause changes in mood or emotions and affect how someone behaves. If you have any concerns about your memory, the first thing that you should do is see your doctor. They will talk to you about your concerns and, where appropriate, refer you on to see a specialist at a memory clinic, which will assess and support you and identify any appropriate support or treatment. Following a formal diagnosis of dementia, your GP may refer you to a specialist, like a consultant in old age psychiatry, a community psychiatric nurse, a dementia adviser (in Stoke-on-Trent) or an occupational therapist with a special interest in dementia care. As it can be best for a person with dementia to stay in their own home for as long as possible, a range of community care services is available to facilitate this. When needed, help can be provided to access home care, meals in the home, sitting services (which provide a break for carers), advice on equipment and adaptations, day care centres and respite care. These services can be provided directly by registered health and social care dementia centre. The centre will providers to those who are not eligible for financial help bring together a range of specialist dementia services from their council, however they will still be able to have and professionals under one roof; these services an assessment of need. You may have a choice of which include: agency you receive your care from whether or not the council assists with the funding of your service. • memory services which provide assessment, diagnosis, If you are considering moving, there are now Extra Care treatment, review and follow up for people with housing schemes which can offer specialist support to dementia; people with early stages of dementia. • the Community Mental Health Team, which provides People with dementia may also benefit from a range of assessment, treatment, care management and review group or individual therapies involving social interaction in the community. These include people who may have and mental stimulation. In Staffordshire, the Dementia a variety of issues including anxiety, depression, Support Services can help with finding local activities. dementia and other mental health illnesses related to Music therapy, art therapy approaches and other creative old age; and therapies can be helpful, as can validation therapy. • the Dementia Reablement Service for Stoke-on-Trent, Stoke-on-Trent which offers a specialist integrated (health and social If you receive a diagnosis of dementia, your dementia care) bed-based and community reablement service adviser will offer guidance and advice and signpost for adults with dementia. This service can support you to support that is available locally, for both you and people to regain skills and confidence to maximise your relatives/carer. Stoke-on-Trent’s advisory service is their independence and to remain living in their own provided through Approach. For information and advice homes for longer. you can also contact the national dementia helpline provided by Alzheimer’s Society, see contact details on The centre will also have an information and advice area page 46. that people living with dementia and their carers can use As part of improving the support and care available to access information, support and advice from people for people with a diagnosis of dementia and their carers, who are compassionate and knowledgeable about Stoke-on-Trent is developing a specialist integrated dementia.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

RESIDENTS The best indication of a good home is 1 2 3 • Are changes in medication discussed with that the residents appear happy and responsive. the family carers? Are the residents: • Involved in activities or chatting? VISITORS Make sure that there is good 1 2 3 • Clean and comfortably dressed? communication between relatives and the home and that phone calls and visits are encouraged. • Encouraged to do as much for themselves as they can? • Are visitors encouraged to take residents out or join them for a meal? • Do they seem alert and interested? • Are relatives involved in care planning and • Do they talk to you as you walk round? the general life of the home? ACCESS Check whether: 1 2 3 ACTIVITIES Residents should be stimulated 1 2 3 • The corridors and toilets are wide enough without feeling stressed. Are: for a walking frame or wheelchair? • There opportunities for residents to help staff with • Toilets and baths are suitably adapted? small tasks if they wish? • There are ramps or a lift? • The activities individualised and peoples’ • There is adequate signage and cues for different likes/dislikes recorded in care plans? parts of the home? • Activities available each day or are residents left to sit in front of the TV? BEDROOMS Can the person with dementia have a 1 2 3 • Reminiscence activities available? single room? Check whether: • Residents able to compile memory boxes? • Residents are encouraged to bring in some of their own furniture and possessions? STAFF It is important to note whether staff 1 2 3 • The bedrooms are bright and pleasant? seem friendly and caring towards residents • Residents can go to their rooms when they wish to and whether they treat residents with respect. be alone? Do they: • Residents are able to keep pets in their room • Have any training and experience in or in other areas of the home? dementia care? • Staff respect the right to privacy and knock • Make time to sit and chat to residents or talk on bedroom doors? to them while they are helping them with physical tasks such as washing and dressing? TOILETS Check whether: 1 2 3 • Know about residents’ backgrounds, habits • There are enough toilets within easy reach? and interests? • Staff are trained to spot the signs when • Ensure that the person with dementia has a someone needs to go to the toilet? member of staff particularly responsible for their • Staff are cheerful and tactful about helping care? residents use the toilet and changing them • Make sure there is a member of staff you can talk if they are incontinent? to about your own worries about the person with dementia? LIVING AREAS Are chairs arranged in groups to 1 2 3 encourage talking rather than placed in a circle MANAGER/HEAD OF HOME A manager who is 1 2 3 round the outside of the room? Is there: caring as well as efficient can make all the • A TV or radio left on when no one is watching or difference to a home. Does the manager: listening? • Have a friendly manner with staff and residents? • More than one room where residents can sit • Answer your questions openly and seem to or where they can be quiet or see visitors? understand your concerns? • A garden where residents can walk safely? • Have a knowledge of dementia and can they deal with difficulties that may arise in HEALTH 1 2 3 an understanding way? • Which doctor or doctors can residents see? • Ensure that each resident has a care plan • Can a relative stay overnight if a resident is unwell? and their needs are regularly reviewed? • What happens if residents need help with taking • Consult the family carer about the care plan and medication? about any proposed changes to it?

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care

When a local authority provides or arranges services non-residential services, but these have to comply with for you, you may be asked to contribute towards the certain minimum requirements. To request a copy of cost of care at home or in a care home depending the county council’s Charging Policy please call on your personal circumstances. Staffordshire County 0300 111 8010. For Stoke-on-Trent queries please Council has set its own charging policy and levels for call 0800 561 0015.

Financial assessments

If you are assessed as having eligible needs you will • you require care or support in your own home and be offered a financial assessment to identify what, if have assets (not including your property) over £25,000 anything, you will need to pay towards the cost of (£23,250 for Stoke-on-Trent residents); or your care. • your care needs are assessed as not qualifying under A financial assessment officer will work out your the eligibility criteria. See ‘Eligibility’ on page 10. contribution. They will ask you about your income and capital. They will also carry out a Welfare Benefits Check If you are unsure whether you meet the funding criteria, to ensure you are receiving your full benefit entitlements. as part of your needs assessment you will have a financial assessment, which will look at your income, capital, You will be responsible for paying the full cost of your care if: savings and circumstances, after which you will receive • you need long-term residential/nursing care and you written confirmation of the amount you will have to have assets (including your property) worth over pay towards your care and support. Please note, figures £23,250; or mentioned here may change over the life of this Directory.

How will we decide what you have to pay?

When working out your contribution, your local council will your capital is worth more than £23,250 (for residential or look at two things: non-residential care) you will have to pay for your own care; and 1. Your income: this is any income which is in your name and, depending on the type of income you receive, it will • if you have £14,250 or less your capital is completely either be: ignored.

• included in full: this includes most State Benefits; or If you have an amount over £14,250, you will be asked to pay £1.00 a week for each part or complete £250 you have • partly or completely ignored: the financial assessment over £14,250. These figures may change over the life of this officer will tell you if this applies to any of your income. Directory, contact your local council for more information. For those people who receive non-residential care services For information on when the value of your home is taken there is an amount of income which is not taken into into account, see overleaf. Speak to the Council regarding account. This must be at least equal to basic levels of your specific financial circumstances. Income Support or Pension Credit (Guarantee Credit) plus an extra 25%.

2. Your capital: this includes money held in your name or jointly with someone else. It includes cash, bank or building society accounts, premium bonds, stocks and shares and investment property. Some capital is ignored, such as some types of bond and personal belongings; these will be explained as part of the financial assessment. The following rules apply when considering your capital:

• in Staffordshire, if your capital is worth more than £23,250 (residential care) or £25,000 (non-residential care) you will have to pay for your own care. In Stoke-on-Trent, if

Visit www.carechoices.co.uk for further assistance with your search for care 37 Self-funding your care

Paying for care can be an expensive and a long-term • If your husband, wife or partner continues to live in commitment, so it is strongly recommended that you your family home, it will not be included in your seek specialist information and advice before entering financial assessment; into any arrangements. It is important that you seek • If this does not apply, for the first 12 weeks of specialist advice from appropriately qualified and residential care the value of your home will be ignored regulated financial advisers. Staffordshire County Council in your financial assessment. However, if you have is working with an independent organisation called entered into a deferred payment agreement, from the The Care Advice Line, which provides independent 13th week onwards, the council will treat the value of financial information and advice to its community. The your property as capital in your financial assessment; Care Advice Line is a free service helping adults, carers and their families to ensure that they make informed • If we include the value of your property in your decisions about their care and support and how they financial assessment it is likely that you will have to pay for it. To contact this service please call 01785 pay the maximum contribution, the amount of which 339511 or complete the online referral form at will depend on your care needs; www.thecareadviceline.org/referral-form/ Stoke-on- Trent residents who have enquiries can contact • You may choose to sell your home to pay for your care 0800 561 0015. but you do not have to. If you choose not to sell your property straight away you can enter into a deferred Will I have any money left for day-to-day expenses payment agreement with your local council. and personal items? If you are in residential care you are allowed to keep a Deferred payment agreements weekly personal allowance out of your income. This is for A deferred payment is a way of deferring the costs your day-to-day needs or to save to buy items such as of care against your property. It is a loan against the clothing and toiletries. This is currently £24.90 per week value of the property. The Care Act 2014 established a but may change over the life of this Directory. universal deferred payment scheme, which means that If you are using respite care or non-residential services, people may not need to sell their home in their lifetime the amount you pay will be reduced to cover the costs to pay for the costs of care. of certain outgoings, such as rent (where not covered by All councils in England are required to provide a deferred Housing Benefit), Council Tax, and mortgage payments. payment for local residents who live in a care home If you are receiving care at home and receive or care home with nursing, own a property and have certain disability-related benefits, such as Attendance other assets below a certain amount. They must also Allowance, Disability Living Allowance Care Component have been assessed as having care needs that require or Personal Independence Payment Daily Living, you residential care. Speak to the Council regarding your may also be able to keep an amount to cover any specific financial circumstances. significant extra costs you have. Staffordshire Will I have to sell my home to pay for my care? You can find out more about Staffordshire’s scheme by If your care and support is non-residential, the value of ringing 0300 111 8000. your house is not taken into account. If you own your home and are moving into long-stay Stoke-on-Trent residential care, one of the biggest worries that people For more information on Stoke-on-Trent’s scheme, have is ‘what will happen to my home?’ The following please contact 0800 561 0015. information should help with these concerns:

What if my circumstances change?

Contributions will be reassessed once a year, normally If your income or capital is close to falling below the in April, at the same time as the yearly increase in State threshold set for financial support, it is important that you Benefits. You may also request a reassessment if you feel contact the local authority as soon as possible to request a that there has been significant change in your financial new financial assessment. circumstances.

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Important information

The Staffordshire Association of Registered Care Providers (SARCP)

This Association represents a majority of independent If you have limited savings and require residential care homes and domiciliary care providers throughout care, nursing care or domiciliary care, then your adult the county. The aims are to promote high quality care social care department may be able to assist with and to represent the membership – and their clients – funding. You may also qualify for certain welfare in regular meetings with, for example, social care and benefits. health departments and clinical commissioning groups. Should you need further clarification regarding the SARCP supports local independent care providers to above – or any aspect relating to care – then please access training and provides up-to-date information to contact: ensure compliance with the Care Quality Commission. Events are arranged covering new legislation, innovative The Staffordshire Association of Registered Care themes and an opportunity for networking. Providers Offices, 23/24, Brookside Business Park, Cold Individual independent care providers strive to obtain Meece, Nr Stone, Staffordshire ST16 0RZ and maintain a good reputation as this is the foundation Tel: 01785 760070 • Email: [email protected] for delivering good quality care that is sustainable. Web: www.sarcp.com

Inspecting and regulating care services

All care providers must be registered under a system Experience; people who use services; and carers. which brings adult social care, independent healthcare Following an inspection, each care home and home and the NHS under a single set of essential standards of care agency is given a report of how it rates against quality and safety. national essential standards of quality and safety. The CQC The Care Quality Commission (CQC) registers, inspects has also started rating services as: Outstanding, Good, and reviews all adult social care and healthcare services in Requires Improvement and Inadequate. England in the public, private and voluntary sectors. This When considering a care service, it’s always a good idea includes care homes, care homes with nursing, home care to check its inspection report and rating on the CQC’s agencies and NHS services, amongst others. comprehensive website www.cqc.org.uk or ask the care Inspectors carry out a mixture of announced and unan- provider you are considering for a copy of their latest nounced inspections looking at the quality and safety of inspection report. the care provided. They look at whether the service is: Safe, For any enquiries or to register a concern or a Effective, Caring, Responsive to people’s needs, and Well-led. complaint, phone the CQC on 03000 616161 or email Inspection teams are led by an experienced CQC [email protected] manager and often include experts in their field. The team The Care Quality Commission, Citygate, Gallowgate, may also include professional or clinical staff; Experts by Newcastle upon Tyne NE1 4PA

Complaints, comments and compliments

If you receive a care service in your home or are living in If you or your relatives continue to be worried about a care home, you should feel able to complain about any any aspect of your care or treatment then you should aspect of your care that affects your happiness or comfort. contact the Adult Social Care Complaints Officer or the You can also make comments and suggestions about Care Quality Commission (CQC), see above for contact possible improvements to your surroundings and the details. The same applies, of course, if you wish to make a services provided. compliment or constructive comment. All registered providers have a complaints procedure, Staffordshire and Stoke-on-Trent councils welcome details of which must be made available to clients, your feedback, whether you have a complaint, comment residents, relatives and other carers. or compliment. If you need to make a complaint you should initially tell You can also ask the Local Government Ombudsman to the manager of the service to see if things can be take up your case if you are not happy about how a care put right. home or service has dealt with your complaint about care

Visit www.carechoices.co.uk for further assistance with your search for care 39 Complaints, comments and compliments continued that you pay for yourself or care that is provided by the Stoke-on-Trent council. To give customer feedback within Stoke-on-Trent email [email protected] telephone 01782 234234 or Staffordshire fill in the form at www.stoke.gov.uk/ccm/navigation/ Customer Feedback and Complaints Team council-and-democracy/have-your-say/customer- Wedgwood Building, feedback Tipping Street, Stafford Local Government Ombudsman ST16 2DH PO Box 4771, Tel: 0300 111 8000 Coventry Email: complaints&customerfeedback@staffordshire. CV4 0EH gov.uk Tel: 0300 061 0614 Web: www.staffordshire.gov.uk Web: www.lgo.org.uk

Advocacy

Advocacy services help people to speak for themselves. • if an independent advocate were not provided then They offer a confidential, free and independent service the person would have substantial difficulty in being provided by trained advocates. Sometimes, you may fully involved; and need an independent advocate to help and support you • there is no appropriate individual available to support through a difficult time in your life, or to support you if and represent their wishes that is not paid or you feel you are not getting the services or help you need. professionally involved in providing care or treatment The type of advocacy service you may receive will depend to the person or their carer. on your needs and circumstances. Generic advocacy can support you with a range of Your council and its partners must decide if the person issues. You will be allocated a trained advocate who will would have substantial difficulty being involved in the speak for you or will support you to speak for yourself to care and support processes. There are four areas where ensure that your interests are represented. They will work ‘substantial difficulty’ in being involved might be found, with you until your issues are resolved. these are: Under the Care Act 2014, as part of the assessment process, the local authority may have a duty to offer you • being able to understand the relevant information; support from an independent advocate. • being able to retain information;

Staffordshire • being able to use or weigh up the information; and Staffordshire County Council has commissioned POhWER, a non-statutory generic advocacy service, to • being able to communicate their views, wishes and provide advocacy for Staffordshire residents. Please ring feelings. Staffordshire Cares on 0300 111 8000 if you think that Specialist advocacy for people assessed as lacking you or someone you know needs an advocate. mental capacity For people aged 16 and over who have been formally Stoke-on-Trent assessed to be lacking mental capacity and have no Stoke-on-Trent City Council commissions an advocacy appropriate friends or family to consult, an Independent service through Asist, which can be contacted on Mental Capacity Advocate (IMCA) must be instructed 01782 845584. A separate advocacy service is available when: for people diagnosed with dementia or cancer. This is provided through the Beth Johnson Foundation, call • a decision must be made on their behalf about 01782 844036. providing, withdrawing or withholding of serious medical treatment; or Who might need an advocate? Your council and its partners must arrange an independent • a decision must be made on their behalf about long- advocate to support and represent a person when: term accommodation in hospital, residential nursing or

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Advocacy continued other supported care environment. • those on Supervised Community Treatment;

An IMCA may be instructed when: • those being considered for a section 57 Treatment; and

• it is proposed to take protective measures under adult • people under 18 and being considered for a Section protection procedures (over 18). It is unlikely a referral 58A treatment like electro-convulsive therapy. to the IMCA service will be required when a service user is already working with a generic advocate; or An IMHA should help people to:

• the responsible body is reviewing the accommodation • understand their rights and the rights others have in arrangements for a person who lacks capacity relation to them; and there are no friends and family that it would be appropriate to consult. • find information, including information about any treatment and the legal authority for providing that Specialist advocacy for people receiving treatment treatment; and under the Mental Health Act • have a voice in decisions affecting them by supporting An Independent Mental Health Advocate (IMHA) should them to speak out, or by representing their views, be provided for people who qualify as follows: choices and opinions. • people being detained under a Section of the Mental Health Act* or are on leave of absence from hospital; *This does not include emergency and short-term detentions such as those made under Sections 4, 5(2), 5(4), 135 or 136. • people on conditional discharge and restricted There are several specialist advocacy services in patients; Staffordshire that you may wish to contact directly – see • those subject to Guardianship; ‘Useful local contacts’ on page 45.

Safeguarding adults

The Care Act, for the first time, sets out a clear legal views, wishes, feelings and beliefs in deciding on framework for how local authorities and other parts of any action. the health and care system should protect adults at risk of The aims of adult safeguarding are to: abuse or neglect, often referred to as adult safeguarding. Although local authorities have been responsible for • stop abuse or neglect wherever possible; safeguarding for many years, there has never been a clear set of laws behind it. As a result, it has often been very • prevent harm and reduce the risk of abuse or neglect unclear who is responsible for what. to adults with care and support needs; The Act aims to put this right by creating a legal • safeguard adults in a way that supports them in framework so organisations and individuals with making choices and having control about how they responsibilities for adult safeguarding can agree on how want to live; they must work together and what roles they must play to keep adults at risk safe. • promote an approach that concentrates on improving life for the adult(s) concerned; What is adult safeguarding? Safeguarding means protecting an adult who has needs • raise public awareness so that communities as a whole, for care and support and is experiencing, or at risk of, alongside professionals, play their part in preventing, abuse or neglect, and, as a result of those care and identifying and responding to abuse and neglect; support needs, is unable to protect themselves. • provide information and support in accessible ways to It is about people and organisations working help people understand the different types of abuse, together to prevent and stop both the risks and how to stay safe and what to do to raise a concern experience of abuse or neglect, while at the same time about the safety or wellbeing of an adult; and making sure that the adult’s wellbeing is promoted, including, where appropriate, having regard to their • deal with what has caused the abuse or neglect.

Visit www.carechoices.co.uk for further assistance with your search for care 41 Safeguarding adults continued

Who can be identified as abusing/neglecting adults? Are you concerned about adult abuse? Anyone can carry out abuse or neglect, including: If you feel you are being abused, or suspect someone else may be being abused, then it is really important to tell • spouses or partners; someone. You don’t need to give your name, and you will • other family members; be supported if you’re worried about what might happen • neighbours; if you report someone. • friends/acquaintances; What will happen if you report it? Trained staff will carry out a careful and sensitive enquiry. • local residents; The information will be discussed with other agencies • people who deliberately exploit adults they perceive as including the police. Information and advice will be offered vulnerable to abuse; to the person and their family as to what can be done next. • paid staff/professionals; The Staffordshire and Stoke-on-Trent Adult Safeguarding Partnership brings together people from various agencies • volunteers; and concerned with the wellbeing and protection of vulnerable • strangers. adults. The Partnership will work together to make sure that if you report abuse, the situation will get better and not Who can raise concerns of abuse or neglect taking place? worse. Anyone can witness or become aware of information suggesting abuse or neglect is occurring. People raising a Reporting adult abuse concern may become aware of possible abuse when they: • witness an abusive act; Staffordshire Tel: 0845 604 2719 • are told about abuse by someone else; Monday-Thursday* 8.30am-5pm, Friday 8.30am-4.30pm • are told about abuse by the service user; *Excludes Bank Holidays • find evidence of abuse; or Text: 07814 191111 • Minicom: 01785 276207 Out of Hours: 0845 6042886 – emergencies only • recognise several of the risk indicators and become Email: [email protected] concerned there is a high risk of abuse. Concerns may come to light as part of the following: Stoke-on-Trent • complaint; Tel: 0800 561 0015 Out-of-hours: 01782 234234 • expression of concern; Email: [email protected] • police call-out; or • during an assessment. In an emergency, always dial 999.

How solicitors can help

A solicitor can give you impartial advice about wills, The Court of Protection can issue Orders directing making gifts, estate planning and Powers of Attorney. the management of a person’s property and financial Some can also offer guidance on immediate and long- affairs if they are incapable of managing their own term care plans, ensuring (if applicable) the NHS has affairs should they not have LPA. The Court procedure is made the correct contribution to your fees. presently very slow and the fees are quite expensive so Lasting Powers of Attorney (LPAs) allow you to preparing LPA is always advisable, providing you have appoint someone you trust to make decisions about somebody sufficiently trustworthy to appoint as your your personal welfare, including healthcare and attorney. consent to medical treatment, and/or your property An ‘advance directive’ allows you to communicate and financial affairs. A LPA is only valid once registered your wishes in respect of future medical treatment but with the Office of the Public Guardian. It allows for a it is not legally binding. You may instead wish to make person of your choice to make decisions on your behalf a living will, properly known as an ‘advance decision’ at a time when you may be unable. setting out treatment that you do not want to receive in

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help continued specified circumstances, which would legally have to set out at that meeting to ensure there are no hidden, be followed, even if you die as a result. ongoing costs. The Care advice line can be contacted on Staffordshire 01785 339511. The Care Advice Line can help you find a suitably Stoke-on-Trent qualified solicitor to support you with all of the above. It Residents can call 0800 561 0015 or visit only uses solicitors who meet strict criteria, who offer the www.stoke.gov.uk for more information and advice. initial consultation at no cost and whose fees are clearly

This Directory’s free helpline

This Directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this Directory on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point personal needs and interests. you in the best direction, however you would like care The website www.carechoices.co.uk allows you to information presented.

End of life care

Although the subject of dying is often painful to It is worth asking care providers whether they are contemplate, it is essential that you and your relatives working towards The Gold Standards Framework. This can discuss your wishes as you near the end of your life. Good be used in various settings, for example hospitals, primary planning for all your needs should mean that you can (if care and care homes, to improve the co-ordination and you choose) remain in your home or care home in your communication between different organisations involved last days and not have to be admitted to hospital. in providing care for someone near the end of their life. When choosing a service you should consider its end of life care philosophy and policies. Enabling people to die Useful websites in comfort and with dignity is a core part of providing care Compassionate Communities and the way care professionals approach the process will Compassionate Communities aims to help people be incredibly important for you, your family and carers. develop the skills to address issues raised by end The service should have an open approach to end of of life and other losses. It also tries to be a helpful, life care. It should initiate conversation with you and your empathic ear. family and work with your GP to ensure your needs and www.compassionatecommunities.org.uk wishes are discussed and planned for. An end of life care plan should also be drawn up, as it is vital to establish your Dying Matters preferences and choices. Set up by the National Council for Palliative Care, You could use the Preferred Priorities for Care (PPC) the coalition aims to promote awareness of document to help with outlining your wishes. The PPC dying, death and bereavement. The website has a document is designed to help you prepare for the future comprehensive support section. and gives you an opportunity to think about, talk about www.dyingmatters.org and write down your preferences and priorities for care at WidowNet the end of life. Established in 1995, the first online information It is also important to know that all health and social and self-help resource for, and by, widows and care staff must be trained in communication regarding widowers. end of life care and will be trained in assessing the needs www.widownet.org of individuals and carers.

Visit www.carechoices.co.uk for further assistance with your search for care 43 Did you know these services are available in your area? Casserole Club Casserole Club is a community-led, food sharing project, that is available throughout Staordshire. We connect people who love cooking and want to play an active role in their community with older neighbours, vunerable adults and young people who would Daily living equipment - appreciate Casserolea home cooked meal delivered Clu everby now and then. Casserole Club is a community-led, food sharing project, that is Casseroleavailable throughout Staordshire. 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Strengthen Strengthen connec connectionstions between between the generations the within generations within Casse communitiesrole c Clubommunities aims. . to: Tackle social Provide isolation a exible way and for people help to volunteer people their who time no longer Step 1. Choose a topic and skills locally. Pndrovide it easy a toexible cook, toway enjoy for apeople freshly to prepared volunteer their time If you are interested in becoming a cook or a diner, homeand sk-cpleaseookedills contaclocally meal.t a member. of the team on: Step 2. We ask you some SIf youtrengthen are interestedE: staf connecfordshir intions becominge@casse betweenro leclub.coma thecook generations or a diner ,within questions communitiesT: 0300. 111 8006 please contact a member of the team on: Step 3. We give you some Provide a exible way for people to volunteer their time E:and stafskills locallyfordshir. [email protected] advice If you are interested in becoming a cook or a diner, pleaseT: contac 0300t a member111 8006 of the team on: E: [email protected] T:Welcome 0300 111 8006 to the Carers Hub asksara.dlf.org.uk We’re here to provide support, advice and guidanceDaily living to carers of all ages across Staffordshire and Stoke. equipment -get We’re here to provide Reg Charity No. 290069 support, advice and personalised advice Welcome to guidancethe to carers of all ages across Staffordshire AskSARA is an online guided advice tool. Carers Hub and Stoke. Step 1. Choose a topic Step 2. We ask you some questions We’re here to provide support, advice and guidance Step 3. We give you some advice to carers of all ages across Staffordshire and Stoke. asksara.dlf.org.uk T: 0330 1231937 E: [email protected] www.thecarershub.co.uk advice Step 3. We give you questions Step 2. We ask you some Step 1. Choose a topic www.staffordshirecares.info guided advice tool. AskSARA get personalised advice Daily living equipment - is an online some Reg Charity No. 290069 Useful Contacts Web: www.staffordshirecares.info/ Mencap The Silver Line pages/my-health/healthy-lifestyles/ Provides a self-advocacy network for The Silver Line is the only free healthy-lifestyles.aspx adults with learning disabilities. confidential helpline providing Tel: 01543 505079 information, friendship and advice Disability Solutions West Midlands Did you know these services are Web: www.mencap.org.uk to older people, open 24-hours a Tel: 01782 638300 day, every day of the year. Email: [email protected] Healthwatch Staffordshire available in your area? Launched by Dame Esther Web: www.disabilitysolutions.org.uk Provides an NHS complaints advocacy Rantzen, The Silver Line aims to service. POhWER combat loneliness in the over-65s Tel: 0800 161 5600 POhWER is our provider for general by providing friendship, information Text: ‘Healthwatch’ and your name and advocacy services. You can contact the Casserole Club and advice through calls to trained number to 60006 Casserole Club is a community-led, food sharing project, that is service or ask someone to contact it volunteers. Email: [email protected] available throughout Staordshire. We connect people who love for you. cooking and want to play an active role in their community with Web: www.healthwatchstafford Specially trained helpline staff: Tel: 0300 456 2370 older neighbours, vunerable adults and young people who would Daily living equipment - shire.co.uk appreciate Casserolea home cooked meal delivered Clu everby now and then. Email: [email protected] Casserole Club is a community-led, food sharing project, that is • offer information, friendship and Casseroleavailable throughout Staordshire. We connect people whoClu love b Staffordshire Cares Casserole Club is a community-led, food sharing project, that is Web: www.pohwer.net Casserocookle ingClub and want aims to play an actotive: role in their community with get personalised adviceadvice; available throughoutolder neighbours , Staordshire.vunerable adults and young We peopleconnec who wouldt people who love Staffordshire Cares is a trusted source Tackleappreciate social a home isolation cooked meal and delivered help every peoplenow and then. who no longer cooking and want to play an active role in their community with ASIST nd itCasse easyrole to Club cook aims, to: enjoy a freshly prepared is an online • link callers to local groups and of information, advice and guidance older neighbours Tackle, socialvunerable isolation and adults help people and who young no longer people who would AskSARA home-cooked meal. appreciate a homend it easy cooked to cook, to meal enjoy a freshlydelivered prepared ever y now and then. services; ASIST is our provider for people who for people of all ages. home-cooked meal. guided advice tool. Strengthen Strengthen connec connectionstions between between the generations the within generations within need advocacy under the Mental Tel: 0300 111 8010 Casse communitiesrole c Clubommunities aims. . to: • offer regular befriending calls; and Tackle social Provide isolation a exible way and for people help to volunteer people their who time no longer Step 1. Choose a topic Health Act. and skills locally. Text: 07814 194111 (available for Pndrovide it easy a toexible cook, toway enjoy for apeople freshly to prepared volunteer their time If you are interested in becoming a cook or a diner, • protect and support those who and skpleaseills contaclocallyt a member. of the team on: Step 2. We ask you some people with a hearing impairment) home-cooked meal. are suffering abuse and neglect. For people who need an Independent E: [email protected] questions SIf youtrengthen are interested connec intions becoming between a thecook generations or a diner ,within Mental Health Advocate (IMHA): Minicom: 01785 276207 cpleaseommunities contacT: 0300t a. member 111 8006 of the team on: Tel: 0800 470 8090 Step 3. We give you some Tel: 01785 246709 Email: Staffordshirecares@ Provide a exible way for people to volunteer their time Web: www.thesilverline.org.uk staffordshire.gov.uk E:and stafskills locallyfordshir. [email protected] advice Email: [email protected] Web: www.staffordshirecares.info If you are interested in becoming a cook or a diner, Web: www.asist.co.uk T: 0300 111 8006 please contact a member of the team on: Carers’ Association Southern Local useful contacts For people who need an Independent E: [email protected] Staffordshire (CASS) The Care Advice Line Mental Capacity Advocate (IMCA): Welcome to the A registered charity, which provides T: 0300 111 8006 (Staffordshire service) Tel: 01782 845584 asksara.dlf.org.uk confidential advice, information Free independent advice service to Email: [email protected] Carers Hub emotional support and a range of help people understand how the care Web: www.asist.co.uk other services. We’re here to provide support, advice and guidance system works and research the cost of Daily living Beth Johnson Tel: 01785 606675 to carers of all ages across Staffordshire and Stoke. care and how to pay for it. Independent advocacy support for Web: www.carersinformation.org.uk equipment -get Reg Charity No. 290069 We’re here to provide Tel: 01785 339511 people with dementia. North Staffs Carers’ Association personalised advice Email: Parkfield House, 64 Princes Rd, support, advice and Offers information, training and [email protected] Stoke-on-Trent ST4 7JL guidance to carers of all ongoing support to carers of all ages, Welcome to the Web: www.thecareadviceline.org Tel: 01782 844036 ages across Staffordshire AskSARA is an online guided advice tool. ensuring that each case is treated in a Dementia Advisory Service and Stoke. Step 1. Choose a topic The Carers Hub confidential manner. Carers Hub Advice, information and support Stafford Tel: 01782 793100 Step 2. We ask you some questions services for people diagnosed with The Carers Hub, SGI Offices, Madford Email: [email protected] dementia, provided by Approach. Web: www.carersfirst.com We’re here to provide support, advice and guidance Step 3. We give you some advice Retail Park, Foregate Street, Stafford ST16 2QY to carers of all ages across Staffordshire and Stoke. Approach, Cauldon Chambers, Carers Training – Approach 10 Stoke Road, Shelton, Stoke-on-Trent Dementia awareness training, asksara.dlf.org.uk Stoke-on-Trent ST4 2DP The Carers Hub, Suite 9, The Forecourt, information advice and guidance for T: 0330 1231937 Tel: 01782 214999 Albion Street, Hanley, Stoke on Trent carers of people with dementia. E: [email protected] Healthy Lifestyles Hub ST1 1QH Approach, www.thecarershub.co.uk Tel: 0300 111 8006 Tel: 0330 1231937 Cauldon Chambers, 10 Stoke Road, Email: Healthystaffordshire@ Email: [email protected] Shelton, Stoke-on-Trent ST4 2DP staffordshire.gov.uk Web: www.thecarershub.co.uk Tel: 01782 214999 advice Step 3. We give you questions Step 2. We ask you some Step 1. Choose a topic www.staffordshirecares.info guided advice tool. AskSARA get personalised advice Daily living equipment - Visit www.carechoices.co.uk for further assistance with your search for care 45 is an online some Reg Charity No. 290069 Useful Contacts continued

Specialist Dementia Centre Carers Trust National Council for Palliative Care Forrister Street, Meir Hay ST3 1SQ The largest provider of comprehensive (NCPC) carers’ support services in the UK. Umbrella organisation for palliative VAST Tel: 0844 800 4361 care. Leads the Dying Matters coalition Tel: 0300 303 8606 Email: [email protected] which raises public awareness of Web: www.vast.org.uk Web: www.carers.org talking openly about end of life. Healthwatch Stoke-on-Trent Tel: 0207 697 1520 Carers UK Tel: 01782 683080 Email: [email protected] The voice of carers. Web: www.healthwatchstoke Web: www.ncpc.org.uk or visit Tel: 0808 808 7777 ontrent.co.uk www.dyingmatters.org Web: www.carersuk.org Pension Service, The National useful contacts Dementia Forward Community House, Ripon, HG4 1LE Provides information about pensions Action on Elder Abuse (AEA) Tel: 01765 601224 and other pensioner benefits. Works to protect, and prevent the Email: [email protected] Tel: 0800 731 7898 abuse of vulnerable older adults. Web: www.dementiaforward.org.uk Textphone: 0800 731 7339 Tel: 0808 808 8141 Web: www.gov.uk/contact-pension- Email: [email protected] FirstStop Advice service Web: www.elderabuse.org.uk Advice and information on all aspects of care accommodation, housing, Registered Nursing Home Age UK finance and rights for older people. Association (RNHA) The combined charity for Age Concern Advice line: 0800 377 7070 Campaigns for high standards in and Help the Aged. Email: [email protected] nursing home care. Helpline: 0800 169 6565 Web: www.firststopadvice.org.uk Freephone: 0800 074 0194 Web: www.ageuk.org.uk (see website Email: [email protected] Friends of the Elderly for your local area office details) Web: www.rnha.co.uk A charity that supports older people Alzheimer’s Society who have a range of practical needs. Relatives and Residents Provide information, support, guidance Tel: 0207 730 8263 Association and signposting to other appropriate Email: [email protected] For older people needing, or living in, organisations Web: www.fote.org.uk residential care and the families and National helpline: 0300 222 1122 friends left behind. Web: www.alzheimers.org.uk Independent Age Advice on home care, care homes, NHS Advice line: 0207 359 8136 Association of Charitable Services, housing and other issues. Email: [email protected] Organisations Tel: 0800 319 6789 Web: www.relres.org A national umbrella body for Email: [email protected] United Kingdom Home Care benevolent charities. Web: www.independentage.org.uk Tel: 0207 255 4480 Association (UKHCA) Email: [email protected] National Activity Providers Professional association of home care Web: www.aco.uk.net Association (NAPA) providers from the independent, Promotes the importance of activities voluntary, not-for-profit and statutory British Institute of Learning for older people. sectors. Difficulties (BILD) Tel: 0207 078 9375 Tel: 0208 661 8188 Committed to improving quality of life Email: [email protected] Email: [email protected] for people with a learning disability. Web: www.napa-activities.co.uk Web: www.ukhca.co.uk Tel: 0121 415 6960 Email: [email protected] Web: www.bild.org.uk Carers Direct Provides free, confidential information, advice and support for carers. Tel: 0300 123 1053

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Horse Fair Enjoy luxury senior living

Residential, Dementia and Respite Care With hotel style living, fine dining, a café, and an interesting programme of events and activities, your Well-being is at the heart of all we do at Horse Fair, supporting your physical, social, mental, and nutritional needs for a fulfilled life. • Restaurant quality dining with wine in elegant dining rooms • Nutritious menus designed to contribute towards a healthier lifestyle • Beautifully decorated rooms all with en-suite showers • Spacious double rooms available for couples • Relaxing spa room for beauty treatments and a hair salon • Stunning sunny landscaped gardens • Stimulating Well-being programme including a choice of events and outings See what home life is like at facebook.com/HorseFairCareHome Call Horse Fair Home Manager Heidi Hunt on 01889 571980 Horse Fair | Rugeley | Staffordshire | WS15 2EL | www.averyhealthcare.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 47 Cannock Chase care homes Advertisers are highlighted

CARE SERVICES (UK) LTD 20 Talbot Street, Rugeley WS15 2EQ Tel: 01889 801837 LDA YA 37 Wolseley Road, Rugeley WS15 2QJ Tel: 01889 801535 LDA YA CATHERINE CARE LTD 38 Hilton Lane, Great Wyrley, Walsall WS6 6DS Tel: 01922 415888 LDA COPPERDOWN RESIDENTIAL CARE HOME 30 Church Street, Rugeley WS15 2AH Tel: 01889 586874 OP D PD MH GRANGE RESIDENTIAL CARE HOME, THE MARQUIS COURT (TUDOR HOUSE) CARE HOME Cannock Wood Street, Rawnsley, Cannock WS12 0PW Littleworth Road, Hednesford, Tel: 01543 425673 OP D Cannock WS12 1HY Tel: 01543 422622 Advert page 30 OP PD GREAT WYRLEY COMMUNITY SUPPORT UNIT 156 Walsall Road, Great Wyrley WS6 6NQ MARQUIS COURT (WINDSOR HOUSE) CARE HOME Tel: 01922 419054 OP D PD LDA MH Littleworth Road, Hednesford, Cannock WS12 1HY HATHAWAY HOUSE Tel: 01543 428429 Advert page 30 OP D 7 Heather Valley, Hednesford, Cannock WS12 1TA Tel: 01543 424856 LDA YA MAVESYN RIDWARE RESIDENTIAL HOME LTD Mavesyn Ridware House, Church Lane, Mavesyn Ridware, HEARTLANDS CARE LTD T/A LANRICK HOUSE Rugeley WS15 3RB 11 Wolseley Road, Rugeley WS15 2QJ Tel: 01543 490585 OP D PD SI Tel: 01889 577505 OP D PD MRS VALERIE BULLMAN – 18 LEAFDOWN CLOSE HEATHERS NURSING HOME, THE Hednesford, Nr. Cannock WS12 2NJ Gorsemoor Road, Heath Hayes, Cannock WS12 3HR Tel: 01543 425637 LDA Tel: 01543 270077 OP D NETHERMOOR HOUSE HOB MEADOW 131 Chaseley Road, Etching Hill, 2 Bentons Lane, Great Wyrley, Walsall WS6 6EF Rugeley WS15 2LQ Tel: 01922 417713 LDA YA Tel: 01889 584368 OP D HORSE FAIR CARE HOME NORTH STREET, 92 Horse Fair, Rugeley, Staffordshire WS15 2EL Bridgetown, Cannock WS11 0AZ Tel: 01889 571980 Advert page 47 OP D PD Tel: 01543 573739 LDA KINGSLEY COTTAGE OAK TREE HOUSE 40 Uxbridge Street, Hednesford, Cannock WS12 1DB 68 Sevens Road, Cannock WS12 0QA Tel: 01543 422763 OP D Tel: 01543 278832 LDA LANGSTON CARE LTD PYE GREEN ROAD 35 Hill Top View, Handsacre, Rugeley WS15 4DG 34-38 Pye Green Road, Cannock WS11 5RZ Tel: 01543 302067 LDA Tel: 01543 503776 LDA LANRICK COTTAGE WATERS EDGE CARE HOME 41 Wolseley Road, Rugeley WS15 2QJ Stafford Road, Great Wyrley, Nr Walsall WS6 6BA Tel: 01889 585262 LDA YA Tel: 01922 404343 OP D PD MH MARLYN HOUSE WOODLAND VIEW SHORT BREAKS 41 Cannock Road, Blackfords, Cannock WS11 5BU Woodland View, Longford Road, Cannock WS11 1QN Tel: 01543 504009 OP D PD MH Tel: 0333 202 7185 OP PD LDA MH SI YA

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Cannock Chase care homes with nursing Advertisers are highlighted

ABBEY COURT NURSING HOME – CANNOCK HORNEGARTH HOUSE CARE HOME Heath Way, Heath Hayes, Cannock WS11 7AD 204 Walsall Road, Great Wyrley, Tel: 01543 277358 Advert below OP D PD MH YA Walsall WS6 6NQ Tel: 01922 701702 Advert page 30 OP D MH YA ALMA COURT CARE CENTRE Heath Way, Heath Hayes, Cannock WS11 7AD LAKEVIEW CARE HOME Tel: 01543 273860 OP D MH Stafford Road, Great Wyrley, ASHCROFT HOLLOW CARE HOME Nr Walsall WS6 6BA 18a Stafford Road, Huntington, Tel: 01922 409898 OP D PD MH Cannock WS12 4PD MARQUIS COURT (TUDOR HOUSE) CARE HOME Tel: 01543 574551 OP D PD Littleworth Road, Hednesford, BARTON HOUSE NURSING HOME Cannock WS12 1HY 68 Cemetery Road, Cannock WS11 5QH Tel: 01543 422622 Advert page 30 OP PD Tel: 01543 504139 OP D MH YA MARQUIS COURT (WINDSOR HOUSE) CARE HOME CONIFERS NURSING HOME Littleworth Road, Hednesford, 16-18 Johns Lane, Walsall WS6 6BY Cannock WS12 1HY Tel: 01922 415473 OP Tel: 01543 428429 Advert page 30 OP D HEATHERS NURSING HOME, THE NEEDWOOD HOUSE NURSING HOMES Gorsemoor Road, Heath Hayes, 58-60 Stafford Street, Heath Hayes, Cannock WS12 3HR Cannock WS12 2EH Tel: 01543 270077 OP D Tel: 01543 275688 OP D PD MH YA Abbey Court Enhancing life, excelling in care

Dementia Nursing, Residential & General Nursing Abbey Court residents are welcomed with compassion and kindness, and receive excellent care, delivered by empathetic and friendly staff, in thoughtfully designed surroundings. • Nutritious menus designed to contribute towards a healthier lifestyle • Landscaped gardens with lawns and flowerbeds • Stimulating Well-being programme with regular entertainment, events and outings • Residents, families and friends are encouraged to shape life in Abbey Court • Respectful and dignified care from long-serving staff who receive continuous training

Visit www.carechoices.co.uk for further assistance with your search for care 49 East Staffordshire care homes Advertisers are highlighted

ABACUS QUALITY CARE LTD HERMITAGE CHARITY CARE TRUST, THE T/A ABACUS CARE HOME 66 Holly Road, Uttoxeter ST14 7DU 42-44 Rolleston Road, Burton-on-Trent DE13 0JZ Tel: 01889 562040 OP D PD Tel: 01283 533310 OP D PD MH HIGHBARROW RESIDENTIAL HOME AMBER HOUSE RESIDENTIAL HOME LTD Toothill Road, Uttoxeter ST14 8JT 7-8 Needwood Street, Burton-on-Trent DE14 2EN Tel: 01889 566406 OP D PD Tel: 01283 562674 OP D HIGHFIELD COURT ASHBY ROAD, 182 Stafford Road, Uttoxeter ST14 8QA Burton-on-Trent DE15 0LB Tel: 01889 568057 OP LDA MH YA Tel: 01283 563447 LDA YA HIGHFIELD HALL ASHBY ROAD, 183 Stafford Road, Uttoxeter ST14 8QA Burton-on-Trent, DE15 0LB Tel: 01889 568057 OP PD LDA YA Tel: 01283 533822 LDA YA HILL LODGE 1 358 Rosliston Road, Stapenhill, Burton-on-Trent DE15 9RJ ASHBY ROAD, 195 Tel: 01283 542443 Burton-on-Trent DE15 0LB OP LDA MH SI YA Tel: 01332 378840 LDA YA HILL LODGE 2 359 Rosliston Road, Stapenhill, Burton-on-Trent DE15 9RJ BEARWOOD HOUSE RESIDENTIAL CARE HOME Tel: 01283 542443 183 Bearwood Hill Road, Winshill, Burton-on-Trent DE15 0JS OP LDA YA Tel: 01283 561141 OP HILLFIELD HOUSE Hillfield Lane, Burton-on-Trent DE13 0BW BURTON ROAD, 48 Tel: 01283 567320 OP D PD MH SI Branston, Burton-on-Trent DE14 3DN Tel: 01283 516341 LDA YA HILLINGDON HOUSE 172 Ashby Road, Burton-on-Trent DE15 0LG BURTON ROAD, 50 Tel: 01283 510274 OP Branston, Burton-on-Trent DE14 3DN JAMES COURT RESIDENTIAL CARE HOME Tel: 01283 512766 LDA YA 6 St Pauls Square, Burton-on-Trent DE14 2EF CARDEN BANK REST HOME Tel: 01283 740411 LDA 16 Belvedere Road, Burton-on-Trent DE13 0RQ LEIGH HOUSE Tel: 01283 563841 OP 33 Ashby Road, Burton-on-Trent DE15 0LQ COACH HOUSE, THE Tel: 01283 537007 PD LDA YA 34A Stapenhill Road, Burton-on-Trent DE15 9AE MOUNT, THE Tel: 01283 546234 LDA YA Wood Lane, Yoxall, Burton-on-Trent DE13 8PH DERBY ROAD, 46 Tel: 01543 472081 PD LDA MH SI YA Burton-on-Trent DE14 1RP PARKBROOK LODGE Tel: 01283 516341 LDA YA Stubwood Lane, Denstone, Uttoxeter ST14 5HU DOVE HOUSE CARE HOME Tel: 01889 591778 LDA YA Dairy Lane, Sudbury, Ashbourne DE6 5GX RIVER LODGE Tel: 01283 820304 Advert page 51 OP D PD MH SI YA 35 Stapenhill Road, Burton-on-Trent DE15 9AE EVERSLEY REST HOME Tel: 01283 546234 LDA YA 38 Bramshall Road, Uttoxeter ST14 7PG SANDYLEE HOUSE Tel: 01889 563681 OP D YA 54 Stafford Road, Uttoxeter ST14 8DN FAR FILLIMORE REST HOME Tel: 01889 567360 LDA Wood Lane, Hanbury, Burton-on-Trent, SILVER BIRCH Staffordshire DE13 8TG 67 Hawthorn Crescent, Burton-on-Trent DE15 9QP Tel: 01283 812180 OP D Tel: 01283 542534 OP D PD LDA MH SI YA

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care East Staffordshire care homescontinued

ST MARYS MOUNT TRENT VIEW Holly Road, Uttoxeter ST14 7DX 34 Stapenhill Road, Burton-on-Trent DE15 9AE Tel: 01889 562020 OP D PD MH Tel: 01283 546232 LDA YA SUMMERFIELDS HOUSE REST HOME 12 Burton Road, Branston, Burton-on-Trent DE14 3DN Tel: 01283 540766 OP D

East Staffordshire care homes with nursing Advertisers are highlighted

BARROWHILL HALL FAULD HOUSE NURSING HOME Barrow Hill, Rocester, Uttoxeter ST14 5BX Fauld, Tutbury, Burton-on-Trent DE13 9HS Tel: 01889 591006 OP D MH SI YA Tel: 01283 813642 OP D PD BARTON COTTAGE HOAR CROSS NURSING HOME The Cottage Wing, Barton Health & Community Care St Michael’s House, Abbots Bromley Road, Hoar Cross, Centre, Short Lane, Barton under Needwood, Burton-on-Trent DE13 8RA Burton-on-Trent DE13 8LT Tel: 01283 575210 OP D PD Tel: 01283 714110 OP PD KINGS BROMLEY BRANSTON COURT NURSING HOME Manor Park, Kings Bromley, Branston Road , Branston, Burton-on-Trent DE14 3DB Burton-on-Trent DE13 7JA Tel: 01283 510088 Advert page 53 D Tel: 01543 472044 OP D PD BURTON, BRIDGE AND TRENT COURT CARE CENTRE KIRK HOUSE CARE HOME 17-19 Ashby Road, Burton-on-Trent DE15 0LB 34 Balance Street, Uttoxeter ST14 8JE Tel: 01283 512915 OP D PD MH Tel: 01889 562628 OP CHARLOTTE JAMES NURSING HOME OLD RECTORY (BRAMSHALL) LTD Oakhurst, Shobnall Road, Burton-on-Trent DE14 2BB Leigh Lane, Bramshall, Uttoxeter ST14 5DN Tel: 01283 569417 OP PD Tel: 01889 565565 OP CROFT NURSING HOME 43-44 Main Street, Stapenhill, POPLARS NURSING AND RESIDENTIAL CARE HOME Burton-on-Trent DE15 9AR Rolleston Road, Burton-on-Trent DE13 0JT Tel: 01283 562842 Tel: 01283 561227 OP D OP D DOVE HOUSE CARE HOME RIDER HOUSE CARE CENTRE Dairy Lane, Sudbury, Ashbourne DE6 5GX Stapenhill Road, Burton-on-Trent DE15 9AE Tel: 01283 820304 Advert below OP D PD MH SI YA Tel: 01283 512973 OP PD YA Dove House Nursing and Care Home Dove House is a splendid Victorian residence built in 1886 and goes out of its way to provide a friendly home from home atmosphere that is tastefully decorated and is registered for Nursing and Residential Care and for those with Dementia, mental health or physical disabilities. Tel: 01283 820304 Email: [email protected] www.midlandhealthcareltd.co.uk Dairy Lane, Sudbury, Ashbourne DE6 5GX

Visit www.carechoices.co.uk for further assistance with your search for care 51 Lichfield care homes

BRACKEN HOUSE ROSEMARY LODGE Bracken Close, Burntwood WS7 9BD 191 Walsall Road, Lichfield WS13 8AQ Tel: 01543 686850 OP D PD MH SI YA Tel: 01543 415223 OP FOOTHERLEY HALL SOUTHWINDS Footherley Lane, Shenstone, Lichfield WS14 0HG 17 Chase Road, Burntwood WS7 0DS Tel: 01543 480253 OP D Tel: 01543 672552 LDA HAWTHORN HOUSE WATFORD HOUSE RESIDENTIAL HOME Burton Old Road West, Lichfield WS13 6EN 263 Birmingham Road, Shenstone Wood End, Tel: 01543 252211 LDA Lichfield WS14 0PD Tel: 0121 308 1342 OP D PD LAWNSWOOD AVENUE 112 Lawnswood Avenue, Burntwood WS7 4YE Tel: 01543 684009 LDA LOUGHTON COURT 99-101 Trent Valley Road, Lichfield WS13 6EZ Tel: 01543 304032 D PRIORY HIGHFIELDS 11 Highfields Road, Chase Town, Burntwood WS7 4QR Tel: 01543 684948 LDA SI YA

Darwin Court Enjoy luxury senior living

Residential, Dementia, and Respite Care Every exquisite detail has been considered at Darwin Court, with hotel style living, restaurant dining, and an interesting programme of events and activities. Your Well-being is at the heart of all we do, supporting your physical, social, and nutritional needs for a fulfilled life. • Restaurant quality dining with wine in elegant dining rooms • Relaxing sensory room with spa and beauty treatments • Beautifully decorated rooms all with en-suite shower rooms and some with balconies • Stunning rooftop gardens with landscaped gardens and uninterrupted views all round • Stimulating Well-being programme including a choice of events and outings See what home life is like at facebook.com/DarwinCourtCareHome Call Darwin Court Home Manager Rosie Howell on 01543 250824 Wissage Road | Lichfield | Staffordshire | WS13 6SP | www.averyhealthcare.co.uk

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lichfield care homes with nursing Advertisers are highlighted

ASTON COURT NURSING AND RESIDENTIAL HOME HAWKSYARD PRIORY NURSING HOME Little Aston Hall Drive, Little Aston, Armitage Lane, Armitage, Rugeley WS15 1PT Sutton Coldfield B74 3BF Tel: 01543 490112 OP D PD LDA MH YA Tel: 0121 667 5886 Advert below OP PD LODGE NURSING HOME, THE BEECHFIELDS NURSING HOME LTD 106 Cannock Road, Burntwood WS7 0BG 1 Wissage Road, Lichfield WS13 6EJ Tel: 01543 686188 D MH Tel: 01543 418354 OP OLD VICARAGE NURSING HOME BRIAR HILL HOUSE 160 High Street, Chasetown, Burntwood WS7 3XG 51 Attlee Crescent, Rugeley WS15 1BP Tel: 01543 683833 D MH SI Tel: 01889 576622 OP PD YA RUGELEY ROAD, 235 CHASEVIEW NURSING HOME Chase Terrace, Burntwood WS7 1NS Water Street, Chase Terrace, Burntwood WS7 1AW Tel: 01543 686460 OP D PD LDA SI YA Tel: 01543 672666 OP D PD YA SHENSTONE HALL NURSING HOME DARWIN COURT CARE CENTRE 13 Birmingham Road, Shenstone, Lichfield WS14 0JS Wissage Road, Lichfield WS13 6SP Tel: 01543 480222 OP D PD Tel: 01543 250824 Advert page 52 OP D PD MH SI YA STUBBY LEAS NURSING HOME GRANGEMOOR HOUSE NURSING HOME Fisherwick Road, Whittington, Lichfield WS13 8PT 110 Cannock Road, Burntwood WS7 0BG Tel: 01827 383496 OP D YA Tel: 01543 675711 MH TALBOT HOUSE NURSING HOME HAMMERWICH HALL RESIDENTIAL 28-30 Talbot Street, Rugeley WS15 2EG AND NURSING HOME Tel: 01889 570527 OP D 105 Burntwood Road, Hammerwich, VICARAGE COURT NURSING HOME Burntwood WS7 0JL 160 High Street, Chasetown, Burntwood WS7 3XG Tel: 01543 675529 Advert below OP PD MH Tel: 01543 685588 OP PD SI A choice of elderly care options in Staffordshire

We know that personalised care in a warm and welcoming place, that’s To find out more about your elderly close to your family and friends is care options in Staffordshire † really important. Call 0333 220 4756 That’s why we offer long and short stay care options in Staffordshire. Look for Branston Court, What’s more, you don’t need our Hammerwich Hall and Stadium health insurance to stay with us. Court in the listings section.

† Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.

Visit www.carechoices.co.uk for further assistance with your search for care 53 Newcastle-under-Lyme care homes Advertisers are highlighted

CARETECH COMMUNITY SERVICES LTD 40 Stafford Avenue, Clayton, – 34 PORTHILL BANK Newcastle-under-Lyme ST5 3BJ Porthill, Newcastle-under-Lyme ST5 0AA Tel: 01782 630375 OP LDA SI YA Tel: 01782 612223 LDA DODDLESPOOL HALL CARE HOME CHESTERTON LODGE Main Road, Betley, Crewe CW3 9AE Loomer Road, Chesterton, Newcastle-under-Lyme ST5 7LB Tel: 01270 820700 OP D Tel: 01782 562690 OP D FARMHOUSE RESIDENTIAL REST HOME CHOICES HOUSING ASSOCIATION LTD Talke Road, Red Street, Newcastle-under-Lyme ST5 7AH 5 Greenbrook Court, St Michaels Road, Tel: 01782 566430 OP D PD LDA MH SI YA Newcastle-under-Lyme ST5 9QB FLORENCE HOUSE Tel: 01782 628190 OP D PD LDA SI YA Porthill Bank, Porthill, 103 Heath Street, Chesterton, Newcastle-under-Lyme ST5 0AE Newcastle-under-Lyme ST5 7ND Tel: 01782 637354 OP D PD MH SI Tel: 01782 563259 OP PD LDA SI YA GROVE COURT 43 High Street, Ellesmere, Wolstanton, 100 Lancaster Road, Newcastle-under-Lyme ST5 1DS Newcastle-under-Lyme ST5 0ET Tel: 01782 628983 MH Tel: 01782 620155 OP LDA MH YA 23 Mount Pleasant, Chesterton, HEMPSTALLS HALL CARE HOME Newcastle-under-Lyme ST5 7LQ Hempstalls Lane, Newcastle-under-Lyme ST5 9NR Tel: 01782 349320 Advert below Tel: 01782 565437 OP PD LDA SI YA OP D PD

Hempstalls Hall Enjoy luxury senior living

Residential, Dementia, and Respite Care Hempstalls Hall provides hotel style living with the highest standard of care, nurtures friendship and companionship, and receives excellent praise and ratings from residents and families. • Restaurant quality dining with wine in luxury dining rooms • Beautifully decorated rooms all with en-suite showers • Sunny landscaped gardens with lawns and flowerbeds and its very own Gardening Club • Relaxing spa room for beauty treatments and a hair salon • Simulating Well-being programme including a choice of events and outings See what home life is like at facebook.com/HempstallsHallCareHome Call Hempstalls Hall Home Manager Jayne Taylor on 01782 349320 Hempstalls Lane | Newcastle-under-Lyme | Staffordshire | ST5 9NR | www.averyhealthcare.co.uk

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Newcastle-under-Lyme care homes continued

KINGSLEY REST HOME MAPLES RESIDENTIAL HOME, THE 7 Southlands Avenue, Wolstanton, First Avenue, Porthill, Newcastle-under-Lyme ST5 8QX Newcastle-under-Lyme ST5 8BZ Tel: 01782 636129 OP D Tel: 01782 626740 OP D PD MH SI YA SAMUEL HOBSON HOUSE LITTLE MEADOWS 20-22 Knutton Road, Wolstanton, 1 Poplar Avenue, Cross Heath, Newcastle-under-Lyme ST5 0HU Newcastle-under-Lyme ST5 9HR Tel: 01782 620011 OP D Tel: 01782 711669 D PD MH STAFFORDSHIRE COUNTY COUNCIL LIVING INDEPENDENTLY STAFFORDSHIRE – – 114 DOUGLAS ROAD BRIGHTON HOUSE CARE HOME 114 Douglas Road, Newcastle-under-Lyme ST5 9BJ Sneyd Terrace, Silverdale, Tel: 01782 711041 LDA Newcastle-under-Lyme ST5 6JT WOODLANDS, THE Tel: 01782 717484 OP D PD YA 20 Woodlands Avenue, LODGE, THE Newcastle-under-Lyme ST5 8AZ Clayton Road, Newcastle-under-Lyme ST5 4AD Tel: 01782 622089 LDA YA Tel: 01782 616961 OP PD LDA YA LYME VALLEY HOUSE RESIDENTIAL CARE HOME 115 London Road, Newcastle-under-Lyme ST5 1ND Tel: 01782 633407 OP D PD

Rowan Court Enhancing life, excelling in care

Residential, Dementia, Nursing and Respite Care Rowan Court provides the highest standard of care, nurtures friendship and companionship, and receives excellent praise and ratings from residents and families. • Respectful and dignified care from long-serving staff who receive continuous training • Spacious refurbished rooms all with en-suite showers • Nutritious menus designed to contribute towards a healthier lifestyle • Extensive mature sensory outdoor spaces & a pair of resident ducks • Stimulating Well-being programme with regular entertainment, events and outings See what home life is like at facebook.com/RowanCourtCareHome Call Rowan Court Home Manager Rachel Simpson on 01782 622144 Silverdale Road | Newcastle-under-Lyme | Staffordshire | ST5 2TA | www.averyhealthcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 55 Newcastle under-Lyme care homes with nursing Advertisers are highlighted

ABBEYWELL COURT SILVERDALE NURSING HOME Dragon Square, Newcastle ST5 7HL Newcastle Street, Silverdale, Tel: 01782 561769 OP D MH YA Newcastle-under-Lyme ST5 6PQ Tel: 01782 717204 OP D BRADWELL HALL NURSING HOME Old Hall Drive, Bradwell, Newcastle-under-Lyme ST5 8RQ ST QUENTIN SENIOR LIVING, RESIDENTIAL Tel: 01782 636935 OP D PD MH SI AND NURSING HOMES Sandy Lane, Newcastle-under-Lyme ST5 0LZ MADELEY MANOR CARE HOME Tel: 01782 617056 OP D PD SI Heighley Castle Way, Madeley, Crewe CW3 9HJ Tel: 01782 750610 OP D PD MH YA ROWAN COURT Silverdale Road, Newcastle-under-Lyme ST5 2TA Tel: 01782 622144 Advert page 55 OP D PD MH SI YA

South Staffordshire care homes Advertisers are highlighted

ABELE VIEW RESIDENTIAL HOME GREENWAY HOUSE RESIDENTIAL HOME Off Roman Road, Iverley, Stourbridge DY7 6PP 103 Springhill Lane, Lower Penn, Tel: 01384 390561 OP D PD SI Wolverhampton WV4 4TW Tel: 01902 330777 OP D PD MH SI ASHFIELD HOUSE Sugar Loaf Lane, Iverley, HOLENDENE WAY, 1 Kidderminster DY10 3PB Wombourne, Wolverhampton WV5 8EP Tel: 01562 701118 PD LDA MH SI Tel: 01905 798247 LDA MH YA BEARNETT HOUSE PEGASUS HOUSE Stourbridge Road, Wolverhampton WV4 5NN 17 Elder Grove, Wombourne, Wolverhampton WV5 0EN Tel: 01902 895443 OP D Tel: 01215 446611 OP PD LDA MH SI YA BRICKBRIDGE HOUSE SHRUBBERY REST HOME, THE 98 Bridgnorth Road, Wombourne, 126 Wood Road, Codsall, Wolverhampton WV8 1DW Wolverhampton WV5 0AQ Tel: 01902 844871 OP D PD MH Tel: 01902 892619 PD LDA SPRINGFIELD HOUSE RESIDENTIAL HOME CATHERINE CARE LTD Oaken Drive, Codsall, Wolverhampton WV8 2EE 38 Hilton Lane, Great Wyrley, Walsall WS6 6DS Tel: 01902 251853 Advert page 58 OP D Tel: 01922 415888 LDA WILLOWS CARE HOME, THE ESSINGTON MANOR CARE HOME 14 Wolverhampton Road, Codsall, 41 Broad Lane, Essington, Wolverhampton WV11 2RG Wolverhampton WV8 1PP Tel: 01922 406596 OP D PD MH SI Tel: 01902 842273 OP D PD YA FAIRMONT RESIDENTIAL LTD Botts Farm, Whittington Hall Lane, Kinver, Stourbridge DY7 6PN Tel: 01384 397402 LDA FIRS RESIDENTIAL HOME, THE Wodehouse Lane, Gospel End, Sedgley DY3 4AE Tel: 01902 677911 OP D PD MH

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care South Staffordshire care homes with nursing Advertisers are highlighted

EDGEVIEW NURSING HOME SPRINGFIELD HOUSE NURSING HOME The Compa, Comber Road, Kinver, Stourbridge DY7 6HT Oaken Drive, Codsall, Wolverhampton WV8 2EE Tel: 01384 872804 D PD LDA MH Tel: 01902 847272 Advert page 58 OP PD HIMLEY MILL NURSING HOME ST ANTHONY’S – CARE HOME WITH NURSING School Road, Himley, Dudley DY3 4LG PHYSICAL DISABILITIES Tel: 01902 324021 Advert page 53 OP D PD YA Stourbridge Road, Wolverhampton WV4 5NQ HUNTERS LODGE CARE CENTRE, THE Tel: 01902 893056 PD YA Hollybush Lane, Oaken, Codsall, Wolverhampton WV8 2AT WOODFORD HOUSE Tel: 01902 847575 OP D PD MH YA The Green, Trysull, Wolverhampton WV5 7HW PERTON MANOR Tel: 01902 324264 OP D PD MH Wrottesley Park Road, Wolverhampton WV8 2HE Tel: 01902 843004 OP D PD MH SI YA PRESTWOOD COACH HOUSE Prestwood House, Wolverhampton Road, Prestwood Stourbridge DY7 5AL Tel: 01384 877440 OP D PD PRESTWOOD HOUSE Prestwood House, Wolverhampton Road, Prestwood Stourbridge DY7 5AL Tel: 01384 877440 OP D PD

Stafford care homes

BEECHCROFT HOUSE RESIDENTIAL HOME HEATHFIELD HOUSE St Johns Road, Rowley Park, Stafford ST17 9BA 318 Uttoxetter Road, Blythe Bridge, Stafford ST11 9LY Tel: 01785 251973 OP PD Tel: 01782 393909 LDA BROOKSIDE RESIDENTIAL HOME HILCOTE HALL 159 Eccleshall Road, Stafford ST16 1PD Stone Road, Eccleshall, Stafford ST21 6JX Tel: 01785 240738 OP Tel: 01785 851296 OP D BURLEY HEIGHTS KAY SERA SERA Seighford Lane, Aston by Doxey, Stafford ST18 9LQ 7 Willowbrook, Derrington, Stafford ST18 9NN Tel: 01785 281715 PD LDA MH SI YA Tel: 01785 244684 OP BUTTERHILL HOUSE LITTLE INGESTRE HOUSE Coppenhall Stafford ST18 9BU Ingestre Park, Nr Great Haywood, Stafford ST18 0RE Tel: 01785 780380 OP D PD Tel: 01889 270410 PD LDA YA COTTAGE, THE LONGRIDGE CARE HOME LTD 20 Oulton Road, Stone ST15 8DZ Levedale Road, Dunston, Stafford ST18 9AL Tel: 01785 811918 LDA YA Tel: 01785 714119 OP PD GINGERCROFT RESIDENTIAL HOME MANOR HOUSE RESIDENTIAL HOME Wharf Road, Gnosall, Stafford ST20 0DB 37 Stafford Road, Stone ST15 0HG Tel: 01785 822142 OP D Tel: 01785 812885 OP GREENFIELD HOUSE MEADOWFIELDS CARE HOME Springfield Road, Stafford ST13 6LQ Pasturefields, Great Haywood, Stafford ST18 0RD Tel: 01538 385916 D PD LDA Tel: 01889 270565 OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 57 Experience the difference at our brighterkind care homes. A new approach to care

Everything we do at brighterkind is designed to make every day the best it can be. Our superb homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families.

We are very proud of our homes and the full pathway of care we provide: residential, nursing and respite care. See details below for our brighterkind homes in Staffordshire.

Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com

Springfield House Wheaton Aston Court Oaken Drive, Codsall Ivetsey Bank, Wheaton Aston Staffordshire WV8 2EE Staffordshire ST19 9QT 01902 251 853 01785 529 338 Stafford care homescontinued

MEWS, THE 49 Victor Street, Stone ST15 8HH Stone Road, Eccleshall, Stafford ST21 6JX Tel: 01785 615500 OP LDA YA Tel: 01785 851185 PD LDA YA ROCKLEE RESIDENTIAL HOME LTD MR & MRS P WILSON – 156 ECCLESHALL ROAD 341-343 Stone Road, Stafford ST16 1LB Stafford ST16 1JA Tel: 01785 607468 MH Tel: 01785 604222 LDA YA ROSNA HOUSE OLD POST OFFICE RESIDENTIAL HOME, THE 339 Stone Road, Stafford ST16 1LB Newport Road, Haughton, Stafford ST18 9JH Tel: 01785 245696 OP MH YA Tel: 01785 780817 OP D PD LDA MH SI YA SISTER DORA NURSING HOME OLD RECTORY, THE Brocton Road, Milford, Stafford ST17 0UH Fradswell Lane, Fradswell, Stafford ST18 0EY Tel: 01785 661024 OP D PD Tel: 01889 270236 OP D STANDON HALL CARE HOME QUEENSWAY HOUSE Standon, Near Eccleshall, Stafford ST21 6RA Weston Road, Stafford ST16 3TF Tel: 01782 791555 OP D Tel: 01785 226417 OP MH WILFORD HOUSE R M P CARE 47 Rowley Bank, Stafford ST17 9BA 1 Alexandra Street, Stone ST15 8HL Tel: 01785 258495 OP Tel: 01785 615510 LDA YA 20 Longton Road, Stone ST15 8DQ Tel: 01785 615505 LDA YA 21 Longton Road, Stone ST15 8DQ Tel: 01785 615505 LDA YA 20 Oulton Road, Stone ST15 8DZ Experience the difference at our Tel: 01785 615486 LDA YA brighterkind care homes. Personalised care A new approach to care at Hilderstone Hall Care Home We know ﬁnding the right care home can be a daunting Everything we do at brighterkind is designed to make every day the best it can be. decision, but we’ll do everything we can to help. Our superb homes and specialist approach to personal care, recreational activities We pride ourselves on independence, dignity and choice and quality food and dining all create a welcoming and friendly environment for our for the individuals we support. Our compassionate and residents and their families. caring staﬀ make sure that everyone is treated as an individual and they have the best quality of life. We are very proud of our homes and the full pathway of care we provide: residential, nursing and respite care. See details below for our brighterkind homes If you would like a tour of our home in Staffordshire. or just need some friendly advice, please pop in or call us on: Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com Tel: 01889 861 843 Hall Lane, Hilderstone, Stone, ST15 8SQ www.barchester.com Springfield House Wheaton Aston Court Oaken Drive, Codsall Ivetsey Bank, Wheaton Aston Nursing care • Residential care • Dementia care • Respite care and short breaks Staffordshire WV8 2EE Staffordshire ST19 9QT 01902 251 853 01785 529 338 Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs

Visit www.carechoices.co.uk for further assistance with your search for care 59 Stafford care homes with nursing Advertisers are highlighted

HEYFIELDS NURSING HOME ROSEVILLA NURSING HOME Heyfields, Tittensor Road, Tittensor ST12 9HQ 148-150 Eccleshall Road, Stafford ST16 1JA Tel: 01782 373584 OP PD LDA SI YA Tel: 01785 254760 OP D PD YA HILDERSTONE HALL ROWLEY HOUSE LTD Hilderstone, Nr Stone ST15 8SQ 26 Rowley Avenue, Stafford ST17 9AA Tel: 01889 861843 Advert page 59 OP D PD YA Tel: 01785 255279 OP PD LIMEWOOD NURSING AND RESIDENTIAL HOME SISTER DORA NURSING HOME Limetree Avenue, Stafford ST16 3DF Brocton Road, Milford, Stafford ST17 0UH Tel: 01785 215678 OP D PD SI YA Tel: 01785 661024 OP D PD MANOR HOUSE NURSING HOME, THE ST JOSEPH’S CONVENT NURSING HOME Burton Manor Road, Hyde Lea, Stafford ST18 9AT Lichfield Road, Stafford ST17 4LG Tel: 01785 250600 OP D PD MH Tel: 01785 251577 OP D PD MAPLE COURT NURSING HOME ST MARY’S NURSING HOME Rotherwood Drive, Rowley Park, Stafford ST17 9AF Magaret Street, Stone ST15 8EJ Tel: 01785 245556 OP D PD YA Tel: 01785 813894 OP MAPLE LODGE (STAFFORD) STANDON HALL CARE HOME (THE BEECHES) Rotherwood Drive, Rowley Park, Standon, Near Eccleshall, Stafford ST17 9AF Stafford ST21 6RN Tel: 01785 255259 OP D PD YA Tel: 01782 791555 OP D QUEENSWAY HOUSE WESTON HOUSE Weston Road, Stafford ST16 3TF Weston Road, Stafford ST16 3TF Tel: 01785 228324 Tel: 01785 226417 OP MH OP D MH OULTON ABBEY RESIDENTIAL AND NURSING HOME WHEATON ASTON CARE HOME Oulton Abbey, Church Lane, Ivetsey Bank, Wheaton Aston, Oulton ST15 8UP Stafford ST19 9QT Tel: 01785 814192 OP D PD Tel: 01785 529338 Advert page 58 OP PD

Staffordshire Moorlands care homes Advertisers are highlighted

BEECH DENE RESIDENTIAL CARE HOME PINE MEADOWS CARE HOME Westwood Road, Leek ST13 8DL Park Road, Leek ST13 8XP Tel: 01538 388087 OP D PD Tel: 01538 392520 Advert page 30 OP D PD CHOICES HOUSING ASSOCIATION LTD WALL HILL CARE HOME LTD 20 Dairy Close, Leek ST13 6LT Broad Street, Leek ST13 5QA Tel: 01538 386762 D PD LDA MH SI YA Tel: 01538 399807 OP D PD LDA MH 63 Junction Road, Leek ST13 5QN Tel: 01782 382542 OP LDA MH SI YA HILLESDEN HOUSE CARE HOME Mount Road, Leek ST13 6NQ Tel: 01538 373397 OP D LADYDALE CARE HOME 9 Fynney Street, Leek ST13 5LF Tel: 01538 386442 OP PD LDA MH YA

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Staffordshire Moorlands care homes with nursing Advertisers are highlighted

ABBEY COURT CARE HOME – LEEK ERNVALE HOUSE CARE CENTRE Buxton Road, Leek ST13 6NF Station Road, Cheddleton, Leek ST13 7EE Tel: 01538 386523 OP D PD Tel: 01538 360260 OP D PD MH SI YA AUTUMN HOUSE NURSING HOME PINE MEADOWS CARE HOME 37 Stafford Road, Stone ST15 0HG Park Road, Leek ST13 8XP Tel: 01785 812885 OP Tel: 01538 392520 Advert page 30 OP D PD

Stoke-on-Trent care homes Advertisers are highlighted

ABBOTS HOUSE CAMBIAN – TRENT VALLEY ROAD 103 Abbots Road, Abbey Hulton, Stoke-on-Trent ST2 8DU 121 Trent Valley Road, Stoke-on-Trent ST4 5HN Tel: 01782 234888 OP D Tel: 01782 410280 LDA MH YA AGNES AND ARTHUR CAMBRIAN, THE Moorland View, Bradeley, Stoke-on-Trent ST6 7NG Cambrian Way, Bucknall, Stoke-on-Trent ST2 8PQ Tel: 01782 657583 OP D PD MH SI Tel: 01782 214444 OP D PD LDA MH SI YA ALDER GRANGE CAULDON PLACE 51 Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent ST11 9HL 1 Caledonia Road, Shelton, Stoke-on-Trent ST4 2DG Tel: 01782 393581 Advert page 62 OP D PD MH SI Tel: 01782 275760 OP LDA ALISON HOUSE CARE HOME LTD CEDARS, THE 7 Newton Street, Basford, Stoke-on-Trent ST4 6JN 2 Harding Road, Hanley, Stoke-on-Trent ST1 3BQ Tel: 01782 632698 OP D PD MH SI Tel: 01782 269739 LDA MH ASHVIEW HOUSE RESIDENTIAL CARE HOME CEDARS, THE Aynsleys Drive, Blythe Bridge, Stoke-on-Trent ST11 9HJ 73 Berwick Road, Holden Bridge, Stoke-on-Trent ST1 6EJ Tel: 01782 398919 OP D PD SI Tel: 01782 216570 OP D BEECHES, THE CHILTERN RETIREMENT HOME 665 Uttoxeter Road, Meir, Stoke-on-Trent ST3 5PZ 23 Kingsfield Oval, Basford, Stoke-on-Trent ST4 6HN Tel: 01782 310649 OP D Tel: 01782 711186 OP D BLACKLAKE LODGE RESIDENTIAL HOME CHIMES RESIDENTIAL HOME, THE Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS 6 St Christophers Avenue, Penkhull, Tel: 01782 388881 OP D PD Stoke-on-Trent ST4 5NA BLURTON ROAD Tel: 01782 744944 OP D PD MH SI 134 Blurton Road, Blurton, Stoke-on-Trent ST3 2DG CHOICES HOUSING ASSOCIATION LTD Tel: 01782 336357 LDA YA 150 Community Drive, Smallthorne, Stoke-on-Trent ST6 1QF BROADMEADOW COURT Tel: 01782 839349 OP PD LDA MH SI YA London Road, Chesterton, Stoke-on-Trent ST5 7JG 2 Cowley way, Bentilee, Stoke-on-Trent ST2 0RB Tel: 01782 561398 OP D PD SI Tel: 01782 596047 OP LDA SI YA BURLEIGH HOUSE 535 High Lane, Stanfields, Stoke-on-Trent ST6 7EP Leek Road, Stoke-on-Trent ST10 1WB Tel: 01782 862134 OP D PD LDA MH YA Tel: 01782 550920 OP D PD MH 63 Hoveringham Drive, Berry Hill, Stoke-on-Trent ST2 9PS CAMBIAN – ASH LEA HOUSE Tel: 01782 201766 OP PD LDA MH SI YA Brookhouse Lane, Bucknall, Stoke-on-Trent ST2 8ND 17 Norton Avenue, Stanfields, Stoke-on-Trent ST6 7ER Tel: 01782 410280 LDA MH YA Tel: 01782 819870 OP PD LDA SI YA CAMBIAN – EVERSLEY HOUSE 4 West Street, Biddulph, Stoke-on-Trent, ST8 6HL 103 Upper Normacot Road, Longton, Tel: 01782 514141 OP PD LDA YA Stoke-on-Trent ST3 4QG 1 William Street, Fenton, Stoke-on-Trent ST4 2JG Tel: 01782 410280 LDA MH YA Tel: 01782 746361 OP PD LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 61 Alder Grange 6 bed extension now open Alder Grange has been operating as a residential care home for in excess of 20 years. It was taken over by Eungella Care Ltd in April 2007. We offer long and short stay residential care for adults and we also provide day care. We are committed to the delivery of the highest standards of individualised care, ensuring that the needs of your loved ones are met at all times.

Telephone and Fax: 01782 393581 E-mail: [email protected] www.aldergrange.co.uk Eungella Care Ltd, Alder Grange, 51 Adamthwaite Drive, Blythe Bridge, Stoke On Trent, ST11 9HL

l Excellent reputation since we were established in 1992 l Set in beautiful countryside yet still convenient for Stoke, Leek & Cheadle l Purpose built home, all rooms are single, en-suite & ground floor “Quality Care, Quality Home... Quality of life” Call 01782 55 11 44 www.wetleymanor.co.uk Email - [email protected] Abbey Road (off Leek Road A520), Wetley Rocks, Stoke on Trent, ST9 0AS Orsett House Exclusive Retirement Home Specialists in caring for people with Dementia l Registered to care for the frail elderly l Long & short stay, respite care l Genuinely caring, highly experienced staff l Beautiful enclosed garden l Single & companion rooms - all en suite l Pets welcome l Wide range of facilities and activities Call us on 01782 898907 for more information Station Road, Barlaston, Staffordshire ST12 9DQ www.orsetthouse.co.uk

62 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stoke-on-Trent care homes continued Advertisers are highlighted

CLAYBOURNE GRACELAND CARE LTD Turnhurst Road, Chell, Stoke-on-Trent ST6 6LA 11 Clewlow Place, Adderley Green, Tel: 01782 790500 OP D Stoke-on-Trent ST3 5DA Tel: 01782 593743 COLLINSON COURT LDA 56 Longton Road, Trentham, Stoke-on-Trent ST4 8NA HANFORD COURT CARE HOME Tel: 01782 658156 LDA MH YA Bankhouse Road, Hanford, Stoke-on-Trent ST4 8EN Tel: 01782 645140 Advert page 64 CREATIVE SUPPORT – ROBERT HEATH STREET OP D PD Robert Heath Street, Smallthorne, HANFORD MANOR Stoke-on-Trent ST6 1LH 85 Church Lane, Hanford, Stoke-on-Trent ST4 4QD Tel: 01782 834064 MH Tel: 01782 642144 OP D PD MH SI DACRE HOUSE HAVERSHAM HOUSE LTD 38 Church Lane, Stoke-on-Trent ST4 4QB Longton Road, Trentham, Stoke-on-Trent ST4 8JD Tel: 01743 465299 LDA SI YA Tel: 01782 643676 OP D MH DAVLYN HOUSE HEATHCOTES (BLYTHE BRIDGE) 41 Bull Lane, Brindley Ford, Stoke-on-Trent ST8 7QL Southlands, Aynsleys Drive, Blythe Bridge, Stoke-on-Trent Tel: 01782 512269 OP D ST11 9LR DERWENT HOUSE Tel: 01782 398372 LDA MH 206-208 Lightwood Road, Longton, HIGH CROSS HOUSE Stoke-on-Trent ST3 4JZ 93 Blurton Road, Stoke-on-Trent ST3 2BS Tel: 01782 599844 LDA Tel: 01782 594696 LDA YA DRESDEN HOUSE LTD HILLSWOOD LODGE 81 Trentham Road, Dresden, Stoke-on-Trent ST3 4EE 9 The Close, Endon, Stoke-on-Trent ST9 9JH Tel: 01782 343477 OP D PD MH Tel: 01782 505221 OP D ELDON HOUSE CARE SERVICES HILTON HOUSE 69 Ricardo Street, Stoke-on-Trent ST3 4EX Hilton Road, Stoke-on-Trent ST4 6QZ Tel: 01782 326620 OP D Tel: 01782 861308 OP D PD MH SI ELIZABETH HOUSE HOLLIES, THE Sandy Hill, Werrington, Stoke-on-Trent ST9 0ET 9 Shirley Road, Hanley, Stoke-on-Trent ST1 3PF Tel: 01782 304088 OP D Tel: 01782 205064 PD LDA MH ELM HOUSE HOLLINS RESIDENTIAL CARE HOME, THE 201 Waterloo Road, Cobridge, 260 Congleton Road, Butt Lane, Talke, Stoke-on-Trent ST6 2HS Stoke-on-Trent ST7 1LW Tel: 01782 201837 PD LDA MH SI Tel: 01782 779211 LDA FERNLEA HOLLY LODGE RESIDENTIAL HOME LTD 114 Sandon Road, Meir, Stoke-on-Trent ST3 7DF Gaskell Road, Bucknall, Stoke-on-Trent ST2 9DW Tel: 01782 342822 OP PD LDA SI YA Tel: 01782 303952 OP D PD MH SI YA FIELDWAY RESIDENTIAL HOME IONA 5 Fieldway, Adamthwaite Drive, Blythe Bridge, 104 Well Street, Biddulph, Stoke-on-Trent ST8 6EZ Stoke-on-Trent ST11 9HS Tel: 01782 523396 LDA Tel: 01782 388332 OP D PD MH SI JASMINE FOUR SEASONS CARE HOME 125 Regent Road, Hanley, Stoke-on-Trent ST1 3BL 77 The Wood, Meir, Stoke-on-Trent ST3 6HR Tel: 01707 601800 LDA MH Tel: 01782 336670 Advert page 64 OP D KESWICK HOUSE GOLDENDALE HOUSE 210-212 Lightwood Road, Longton, 45 Plex Street, Tunstall, Stoke-on-Trent ST6 5JQ Stoke-on-Trent ST3 4JZ Tel: 01782 861308 OP D Tel: 01782 336656 PD LDA GORSEFIELD RESIDENTIAL HOME KIDSGROVE CARE SOLUTIONS - ARBOUR STREET 306 High Lane, Burslem, Stoke-on-Trent ST6 7EA 52 Arbour Street, Talke, Stoke-on-Trent ST7 1QW Tel: 01782 577237 OP Tel: 07917 130264 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 63 Hanford Court Enjoy luxury senior living

Residential, Dementia, and Respite Care Hanford Court brings to Stoke-on-Trent hotel style residential living. With fine dining, luxury interiors and an interesting programme of events and activities, your Well-being is at the heart of all we do. • Beautifully decorated rooms all with en-suite showers • Nutritious menus designed to contribute towards a healthier lifestyle • Stimulating Well-being programme with regular entertainment, events and outings • Landscaped gardens with lawns and flowerbeds and its very own Gardening Club • Respectful and dignified care from long-serving staff who receive continuous training • Spectacular views of the Trentham Estate See what home life is like at facebook.com/HanfordCourtCareHome Call Hanford Court Home Manager Nina Khan on 01782 645140 Bankhouse Road | Hanford | Stoke-on-Trent | Staffordshire | ST4 8EN | www.averyhealthcare.co.uk

Four Seasons has been providing the very Four Seasons Care Home best care, accommodation and facilities for Quality Care Provider residents for over 20 years. The home is set in quiet and comfortable surroundings, with pleasant gardens and good views of the surrounding countryside. We specialise in caring for those suffering from dementia. We attend to not only their physical needs, but their emotional needs as well, so they can still enjoy the best quality of life possible. Call us to arrange a visit on 01782 336 670 or email us at: [email protected] 77 The Wood, Stoke-on-Trent, Staffordshire ST3 6HR For further information visit our website: www.fourseasonscarehome.co.uk

T: 01782 844855 The Limes Residential Home E: [email protected] www.limesfenton.co.uk

The Limes is located in the Fenton area of Stoke-on-Trent and well-situated for access to local amenities and transport, supporting the independence of those with care needs while delivering a professional and tailored service. The residence is ideal for people with mobility issues and also specialises in dementia care, being a pleasant environment that supports a relaxing lifestyle. All carers are highly-trained and experienced in delivering services that respect the individual, having access to excellent care resources and expertise. The home and all the bedrooms are decorated to the highest standards. All bedrooms have en-suite facilities including showers. The home also boasts a beautiful fully secure garden where residents can sit out and enjoy the outdoors in a safe environment.

Glebedale Road, Fenton, Stoke-on-Trent, Staffordshire ST4 3AP Home Manager: Terrina Willshaw

64 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stoke-on-Trent care homes continued Advertisers are highlighted

LARKINS, THE PARK HALL Hill Top, Brown Edge, Stoke-on-Trent ST6 8TX Ubberly Road, Bentilee, Stoke-on-Trent ST2 0QS Tel: 01782 504457 LDA Tel: 01782 406920 OP D LIGHTWOOD ROAD, 216 PAUL CLARKE HOME Dresden, Stoke-on-Trent ST3 4JZ Chatterley House, Chatterley Road, Tunstall, Tel: 01782 598422 PD LDA SI Stoke-on-Trent ST6 4PX LIMES, THE Tel: 01782 834354 D PD LDA MH SI Glebedale Road, Fenton, Stoke-on-Trent ST4 3AP PEACOCK HAY Tel: 01782 844855 Advert page 65 OP D Peacock Hay Road, Talke, Stoke-on-Trent ST7 1UN LINDLY HOUSE CARE HOME Tel: 01782 786918 LDA YA 241 Longton Road, Trentham, Stoke-on-Trent ST4 8DQ PLACE UP HANLEY, THE Tel: 01782 657541 OP D Wooliscroft Road, Bucknall, Stoke-on-Trent ST2 9HP MAPLE TREE COURT Tel: 01782 657664 OP D 140 Gloucester Road, Kidsgrove, Stoke-on-Trent ST7 1EL POPLARS Tel: 01782 770709 OP D 123 Regent Road, Hanley, Stoke-on-Trent ST1 3BL MARROW HOUSE Tel: 01782 209410 LDA MH Forrister Street, Meir Hay, Stoke-on-Trent ST3 1SQ POPLARS, THE Tel: 01782 234903 OP D Alsagers Bank, Stoke-on-Trent ST7 8BA MEADOWS, THE Tel: 01782 721515 OP D PD MH Wrenbury Crescent, Berryhill, Stoke-on-Trent ST2 9JZ RAVENSWOOD CARE HOME Tel: 01782 234750 OP D PD MH 15 The Avenue, Kidsgrove, Stoke-on-Trent ST7 1AQ MILL HAYES RESIDENTIAL HOME Tel: 01782 783124 OP 72 Mill Hayes Road, Knypersley, Stoke-on-Trent ST8 7PS REGENT ROAD Tel: 01782 519047 OP D 41 Regent Road, Hanley, Stoke-on-Trent ST1 3BT MIMOSA Tel: 01782 263720 LDA 4 Shirley Road, Hanley, Stoke-on-Trent ST1 4DT RIVERVIEW RESIDENTIAL HOME Tel: 01782 280838 LDA MH 1 Heyfields Cottages, Tittensor Road, Tittensor, MR R JEFFRIES T/A ALLAN HOUSE LTD Stoke-on-Trent ST12 9HG Allan House, 53 Uttoxeter Road, Blythe Bridge, Tel: 01782 374451 OP Stoke-on-Trent ST11 9JG ROUGHCOTE HALL FARM Tel: 01782 397018 OP LDA Roughcote Hall Lane, Caverswall, Stoke-on-Trent ST11 9ET MR R JEFFRIES T/A OAKLEA HOUSE LTD Tel: 01782 397440 LDA Oaklea House, Stone Road, Tittensor, ROYAL MENCAP SOCIETY Stoke-on-Trent ST12 9HE 55 Drubbery Lane, Blurton, Stoke-on-Trent ST3 4BH Tel: 01782 373236 OP LDA Tel: 01782 311324 LDA NEW LODGE 30 Foster Court, Longton Hall Road, Blurton, 971 Lightwood Road, Longton, Stoke-on-Trent ST3 7NE Stoke-on-Trent ST3 2HF Tel: 01782 388370 LDA Tel: 01782 593467 LDA OLCOTE RUTLAND HOUSE 142 High Lane, Burslem, Stoke-on-Trent ST6 7BT Caledonia Road, Shelton, Stoke-on-Trent ST4 2DN Tel: 01782 766204 OP MH Tel: 01782 263104 LDA YA OLD VICARAGE RESIDENTIAL HOME, THE RYDAL HOUSE Vicarage Road, Tean, Stoke-on-Trent ST10 4LE 6 Spratslade Drive, Dresden, Stoke-on-Trent ST3 4DZ Tel: 01538 723441 OP D PD Tel: 01782 330854 LDA ORSETT HOUSE RETIREMENT HOME SHAMU Station Road, Barlaston, Stoke-on-Trent ST12 9DQ 126 Regent Road, Hanley, Stoke-on-Trent ST1 3AY Tel: 01782 898907 Advert page 62 OP D PD Tel: 01782 284520 LDA MH

Visit www.carechoices.co.uk for further assistance with your search for care 65 Stoke-on-Trent care homes continued Advertisers are highlighted

SPRATSLADE HOUSE CARE HOME WESTON ROAD, 202 Belgrave Avenue, Dresden, Stoke-on-Trent ST3 4EA 202 Weston Road, Meir, Tel: 01782 311531 OP D Stoke-on-Trent ST3 6EE Tel: 01782 342123 PD LDA SI ST MICHAELS Hewitt Street, Chell, Stoke-on-Trent ST8 6JX WESTON ROAD, 209 Tel: 01782 233201 OP PD SI YA 209 Weston Road, Meir, Stoke-on-Trent ST3 6AT STRATHMORE HOUSE Tel: 01782 596056 D PD LDA SI 27 Queens Park Avenue, Dresden, Stoke-on-Trent ST3 4AU WETLEY MANOR CARE HOME Tel: 01782 595947 LDA YA Abbey Road, Wetley Rocks, Stoke-on-Trent ST9 0AS TALL OAKS CARE HOME Tel: 01782 551144 Advert page 62 OP D PD MH Charles Street, Biddulph, Stoke-on-Trent ST8 6JB Tel: 01782 518055 Advert page 30 OP D PD WILBRAHAM HOUSE Church Street, Audley, TRENTSIDEMANOR CARE HOME Stoke-on-Trent ST7 8DE Endon Road, Norton Green, Stoke-on-Trent ST6 8PA Tel: 01782 720729 OP D PD LDA Tel: 01782 535402 OP D WILLOWS, THE VILLAS, THE 69-99 Greenbank Road, Tunstall, 8 The Villas, West End, Stoke-on-Trent ST4 5AH Stoke-on-Trent ST6 7EZ Tel: 01782 847947 LDA Tel: 07599 985191 OP D PD LDA MH YA WESTON HOUSE WILLOWS CARE HOME, THE 344 Weston Road, Weston Coyney, 90 Uttoxeter Road, Blythe Bridge, Stoke-on-Trent ST3 6HD Stoke-on-Trent ST11 9JG Tel: 01782 343818 MH Tel: 01782 399411 OP D MH

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Stoke-on-Trent care homes with nursing

ACRES NOOK AMBERLEY HOUSE CARE HOME Boathorse Road, Kidsgrove, – STOKE-ON-TRENT Stoke-on-Trent ST7 4JA 358 Ubberley Road, Bentilee, Stoke-on-Trent ST2 0QS Tel: 01782 773774 OP D PD Tel: 01782 331200 OP D YA ADDERLEY GREEN CARE CENTRE ASH HALL NURSING HOME Dividy Road, Bentilee, Ash Bank Road, Werrington, Stoke-on-Trent ST2 0AJ Stoke-on-Trent ST2 9DX Tel: 01327 301041 OP D PD MH SI YA Tel: 01782 302215 OP D PD MH SI

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Stoke-on-Trent care homes with nursing continued Advertisers are highlighted

BEECH LODGE NURSING HOME NEWFORD NURSING HOME Rakeway Road, Cheadle, Stoke-on-Trent ST10 1RA Newford Crescent, Milton, Tel: 01538 753676 OP D PD Stoke-on-Trent ST2 7EQ Tel: 01782 545547 OP PD BRINDLEY COURT Station Road, Longport, Stoke-on-Trent ST6 4ND OLD VICARAGE NURSING HOME, THE Tel: 01782 828410 OP PD 751-753 High Street, Stoke-on-Trent ST6 5RD Tel: 01782 785577 CHOICES HOUSING ASSOCIATION LTD OP PD – 60 HOLDCROFT ROAD PARK LANE Bucknall, Stoke-on-Trent ST2 8JL Park Lane, Knypersley, Tel: 01782 570323 OP D PD LDA MH YA Stoke-on-Trent ST8 7BG CHURCH TERRACE NURSING HOME Tel: 01782 522061 Advert page 30 OP D PD YA 18 The Terrace, Cheadle, Stoke-on-Trent ST10 1PA RICHMOND MEWS Tel: 01538 750736 OP D MH YA 5 Richmond Terrace, Shelton, CREATIVE SUPPORT – LEONORA STREET Stoke-on-Trent ST1 4ND 20 Leonora Street, Burslem, Tel: 01782 222311 LDA Stoke-on-Trent ST6 3BS ROCK COTTAGE CARE SERVICES Tel: 01782 817655 MH Breach Road, Brown Edge, DAISY BANK NURSING HOME Stoke-on-Trent ST6 8TR Leek Road, Cheadle, Stoke-on-Trent ST10 1JE Tel: 01782 503120 OP D PD SI Tel: 01538 750439 OP D PD SCOTIA HEIGHTS GOLDENHILL NURSING HOME Scotia Road, Stoke-on-Trent ST6 4HA Heathside Lane, Goldenhill, Tel: 01782 829100 PD MH YA Stoke-on-Trent ST6 5QS SPRINGBANK NURSING HOME Tel: 01782 771911 OP D Mill Hayes Road, Knypersley, GUARDIAN CARE CENTRE Stoke-on-Trent ST8 7PS Longton Road, Trentham, Stoke-on-Trent ST4 8FF Tel: 01782 516889 OP D PD Tel: 01782 644800 Advert page 62 OP D PD MH YA STADIUM COURT RESIDENTIAL AND NURSING HOME HAREWOOD PARK Greyhound Way, Stoke-on-Trent ST6 3LL Leek Road, Cheadle, Stoke-on-Trent ST10 2EE Tel: 01782 478635 Advert page 53 OP D Tel: 01538 756942 LDA MH YA TALL OAKS CARE HOME HILLTOP MANOR CARE HOME Charles Street, Biddulph, Stoke-on-Trent ST8 6JB High Lane, Chell, Stoke-on-Trent ST6 6JN Tel: 01782 518055 Advert page 30 OP D PD Tel: 01782 828480 Advert page 30 OP D PD WEDGEWOOD UNIT LAWTON RISE CARE HOME Greyhound Way, Stoke-on-Trent ST6 3LL Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS Tel: 0300 365 0337 OP YA Tel: 01782 773000 OP D NEW MILTON NURSING HOME WESTCROFT NURSING HOME LTD Rear 1841 Leek Road, Milton, 5 Harding Road, Hanley, Stoke-on-Trent ST2 7AD Stoke-on-Trent ST1 3BQ Tel: 01782 284611 Tel: 01782 542573 OP D OP D PD NEW PARK HOUSE WESTFIELD LODGE Chivelstone Grove, Trentham, Weston Coyney Road, Weston Coyney, Stoke-on-Trent ST4 8HN Stoke-on-Trent ST3 6ES Tel: 01782 657664 OP D PD SI Tel: 01782 336777 Advert page 30 OP PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 67 Tamworth care homes

BONEHILL LODGE SPRING TREE REST HOME 62 Park Lane, Bonehill, Tamworth B78 3HZ 433 Watling Street, Two Gates, Tamworth B77 1EL Tel: 01827 280275 OP D PD SI Tel: 01827 251634 D DOVER COTTAGE REST HOME ST IVES CLOSE Dover Farm Close, Stoneydelph, Tamworth B77 4AP 2-4 St Ives Close, Leyfields, Tamworth B79 8HL Tel: 01827 331116 OP D Tel: 0808 808 1111 LDA EVERGREEN HOUSE RESIDENTIAL HOME STANDON HOUSE Lichfield Road, Tamworth B79 7SF 12 Ashby Road, Tamworth B79 8AG Tel: 01827 50675 OP D PD YA Tel: 01827 69952 OP D PD JUNCTION, THE TNP HOMECARE (UK) LTD 24-28 Lichfield Street, Fazeley, Tamworth B78 3QN TNP House, 15 Comberford Road, Tamworth B79 8PB Tel: 01827 289654 LDA YA Tel: 01827 316177 OP D PD MH SI LANE HOUSE RESIDENTIAL CARE HOME WALSINGHAM SUPPORT – 18-20 RICHMOND CLOSE 265 Lichfield Road, Tamworth B79 7SF Walsingham, Tamworth B79 7QS Tel: 01827 314806 OP D PD SI Tel: 01827 311991 LDA YA MEADOWYRTHE WILNECOTE REST HOME Comberford Road, Tamworth B79 8PD Hockley Road, Wilnecote, Tamworth B77 5EA Tel: 01827 66606 OP D PD MH SI Tel: 01827 262582 D

Tamworth care homes with nursing Advertisers are highlighted

HAUNTON HALL PARK FARM LODGE Haunton Hall, Haunton, Tamworth B79 9HW Park Farm Road, Tamworth B77 1DX Tel: 01827 373631 OP D Tel: 01827 280533 Advert page 30 OP D PD MARMION NURSING HOME SUNNINGDALE NURSING HOME 17 Stretton Street, Glascote, Tamworth B77 2BH 87 Upper Gungate, Tamworth B79 8AX Tel: 01827 67953 MH Tel: 01827 69900 OP PD

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index - Home care providers Advertisers are in bold

Bluebird Care Domiciliary Care Agency 23 A (East Staffs & South Derbyshire) 22 Adlington House – Wolstanton 22 Bluebird Care E Advance Healthcare (UK) Ltd 22 (East Staffs & South Derbyshire) Embrace Quality Care Ltd 23 Uttoxeter Branch 22 Advance Support Staffordshire 22 Essential Health Ltd 23 Bluebird Care (Mid Staffs) 22 Affinity Homecare 22 Bluebird Care (South Staffs) 22 F Age UK Falcon Carers 23 – Stafford & District Bluebird Care (Stafford) 22 Care Services 22 Bluebird Care (Stoke-on-Trent) 23 First Call Homecare Ltd 23 Age UK South Staffordshire Forever There 23 Brighter Days Staffordshire Ltd 23 (Penkridge Resource Centre) 22 Freedom Support Ltd 23 Agincare UK C Newcastle-under-Lyme 22 Care Homes Stoke Ltd 23 G Allied Healthcare Cannock 22 Glory Comfort Care Ltd 23 Care Plus 23 Allied Healthcare Stafford 22 Golden Years Ltd 23 Care Promise Ltd 23 Allied Healthcare Wombourne 22 Grafton Road 23 Caring Hands 23 Always Home Care 22 Greatlight Recruitment Services 24 Catherine Care Ltd 23 AMG Nursing and Care Grocott Centre Ltd, The Services Burton 22 Choices Housing Association 23 at Heron Cross House 24 AMG Nursing and Care Services Choose Your Care 23 Stafford & Stoke-on-Trent 22 H Community Care Worker Ltd 23 Haven Care & Support Ltd 24 AMG Nursing and Care Services Creative Support Wolverhampton 22 – Rowan Village 23 Hayes, The 24 Ana Nursing & Care Services 22 Creative Support Stoke-on-Trent HaywardCare Ltd 24 Angel Care Tamworth Ltd 22 (Learning Disabilities) 23 Healthcare at Home Clinical Skills Centre 24 Angel Homecaring 22 CRG Homecare – Stoke 23 Helping Angels Ltd 24 Apex Health + Social Care Crossroads Care Staffordshire 23 – Staffordshire 22 High Glen Care Services Ltd 24 CSPC Healthcare Ltd 23 Apollo Home Healthcare Ltd 22 Hill Lodge 1 24 Custom Care (Stoke) 23 Applewood Support Ltd 22 Home Instead Senior Care 24 AR1 Homecare Ltd 22 D Homestay Care Ltd 24 Daycare Domiciliary Services 23 Archangel Home Care Homestead Care Ltd, The 24 – Staffordshire Branch 22 Dimensions Stoke Domiciliary Horninglow Bungalows 24 Care Office 23 Housing & Care 21 B Diverse HS Care Services Ltd 23 – Cannock 24 B&H Care Ltd 22 Diversity Care Housing & Care 21 Bluebird Care 22 – 6A Market Street 23 – Highwood Court 24

Visit www.carechoices.co.uk for further assistance with your search for care 69 Home care providers continued Advertisers are in bold

Housing & Care 21 Mill Rise 25 St Brides 26 – Summer Field Court 24 Moorlands Home Link 25 St George’s House 26 Human Support Group Ltd – Stoke-on-Trent 24 Morecare at Home 25 St Giles Care Agency Ltd 26 MSC Home Care Ltd 25 Staffordshire and Stoke-on-Trent I Partnership NHS Trust – HQ 26 Independent Support 24 N Standon Gardens Domiciliary Nelson House 25 Services 26 J Nurse Plus and Carer Plus Stavian Ltd 26 Jump 2 Independence Ltd 24 UK Ltd 25 Stoke-on-Trent City K Nurses Cottage 25 Council 26 Supporting You in the West Kare Plus Stafford 24 P Midlands 26 Kind Hearts Care & Support 24 Pasand Care Services Ltd Sydney Works 26 Kinver Care 24 t/a Home Instead Senior Care 25 Poppins Home Care T L Services Office 25 Tailored Care Ltd 26 Lifeways Community Care Prestige Nursing + Care 25 (Stoke & Cheshire) 24 Tamworth Home Care Ltd 26 Prestige Nursing Staffordshire 25 Linfield Care Ltd Teasdale Healthcare Ltd 26 – 37a-38a Eastgate Street 24 Tender Lasting Care Linkage Community Trust Q Services Ltd 26 – 168 Wetmore Road 24 Quality Care (Staffordshire) Ltd 25 TLC Homecare Services 26 Living Independently True Colours Care 26 Staffordshire 24 & 25 R LSC Nursing & Domiciliary Care Radfield Homecare Two Hoots 26 Services Ltd 25 – Staffordshire 25 Radis Community Care 25 U M Ulticare Ltd 26 Rapid Response Medical HQ 26 Marlborough Road 25 Rose Care 26 Mears Care 25 V Voyage (DCA) Staffordshire 26 Mears Homecare Ltd S Staffordshire 25 Selborne Care Ltd 26 Mears Nurseplus W (Burton-on-Trent) 25 Sevacare 26 Walsingham Support – 18-20 Richmond Close 26 Medacs Healthcare Stafford 25 Silver Tree Home Support Community Interest Wesleycare Ltd 26 Mediline Nurses and Carers Company 26 Lichfield branch 25 West Midlands Domiciliary Smart Care Plus Ltd 26 Care Branch 26 Mencap – Staffordshire Domiciliary Care Agency 25 SRS Care Ltd Head Office 26 Wisdom Healthcare Ltd 26

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes/care homes with nursing Advertisers are in bold

A Bearnett House 56 Carden Bank Rest Home 50 Bearwood House Residential Care Services (UK) Ltd 48 Abacus Quality Care Ltd Care Home 50 T/A Abacus Care Home 50 CareTech Community Services Beechcroft House Residential Ltd – 34 Porthill Bank 54 Abbey Court Care Home – Leek 61 Home 57 Catherine Care Ltd 48, 56 Abbey Court Nursing Home Beech Dene Residential – Cannock 49 Care Home 60 Cauldon Place 61 Abbeywell Court 56 Cedars, The 61 Beeches, The 61 Abbots House 61 Charlotte James Nursing Home 51 Beechfields Nursing Home Ltd 53 Abele View Residential Home 56 Chaseview Nursing Home 53 Beech Lodge Nursing Home 67 Acres Nook 66 Chesterton Lodge 54 Blacklake Lodge Residential Adderley Green Care Centre 66 Home 61 Chiltern Retirement Home 61 Agnes and Arthur 61 Blurton Road 61 Chimes Residential Home, The 61 Alder Grange 61 Bonehill Lodge 68 Choices Housing Association Ltd 61 Alison House Care Home Ltd 61 Bracken House 52 Choices Housing Association Bradwell Hall Nursing Home 56 Alma Court Care Centre 49 Ltd 54, 60 Branston Court Nursing Home 51 Amber House Residential Choices Housing Association Ltd Home Ltd 50 Briar Hill House 53 – 60 Holdcroft Road 67 Amberley House Care Home Brickbridge House 56 Church Terrace Nursing Home 67 – Stoke-on-Trent 66 Brindley Court 67 Claybourne 63 Ashby Road, 182 50 Broadmeadow Court 61 Coach House, The 50 Ashby Road, 183 50 Brookside Residential Home 57 Collinson Court 63 Ashby Road, 195 50 Burleigh House 61 Conifers Nursing Home 49 Ashcroft Hollow Care Home 49 Burley Heights 57 Copperdown Residential Ashfield House 56 Care Home 48 Burton, Bridge and Trent Court Ash Hall Nursing Home 66 Care Centre 51 Cottage, The 57 Ashview House Residential Burton Road, 48 50 Creative Support Care Home 61 – Leonora Street 67 Burton Road, 50 50 Aston Court Nursing and Creative Support Residential Home 53 Butterhill House 57 – Robert Heath Street 63 Autumn House Nursing Home 61 C Croft Nursing Home 51 B Cambian – Ash Lea House 61 D Barrowhill Hall 51 Cambian – Eversley House 61 Dacre House 63 Barton Cottage 51 Cambian – Trent Valley Road 61 Daisy Bank Nursing Home 67 Barton House Nursing Home 49 Cambrian, The 61 Darwin Court Care Centre 53

Visit www.carechoices.co.uk for further assistance with your search for care 71 Care homes/care homes with nursing continued Advertisers are in bold

Davlyn House 63 Goldenhill Nursing Home 67 Heyfields Nursing Home 60 Derby Road, 46 50 Gorsefield Residential Home 63 Highbarrow Residential Home 50 Derwent House 63 Graceland Care Ltd 63 High Cross House 63 Doddlespool Hall Care Home 54 Grangemoor House Nursing Highfield Court 50 Home 53 Dove House Care Home 50, 51 Highfield Hall 50 Grange Residential Care Dover Cottage Rest Home 68 Hilcote Hall 57 Home, The 48 Dresden House Ltd 63 Hilderstone Hall 60 Great Wyrley Community Support Unit 48 Hill Lodge 1 50 E Hill Lodge 2 50 Greenfield House 57 Edgeview Nursing Home 57 Hillesden House Care Home 60 Greenway House Residential Eldon House Care Services 63 Home 56 Hillfield House 50 Elizabeth House 63 Grove Court 54 Hillingdon House 50 Elm House 63 Guardian Care Centre 67 Hillswood Lodge 63 Ernvale House Care Centre 61 Hilltop Manor Care Home 67 Essington Manor Care Home 56 H Hilton House 63 Hammerwich Hall Residential Evergreen House Residential Himley Mill Nursing Home 57 and Nursing Home 53 Home 68 Hoar Cross Nursing Home 51 Hanford Court Care Home 63 Eversley Rest Home 50 Hob Meadow 48 Hanford Manor 63 Holendene Way, 1 56 F Harewood Park 67 Fairmont Residential Ltd 56 Hollies, The 63 Hathaway House 48 Far Fillimore Rest Home 50 Hollins Residential Care Haunton Hall 68 Home, The 63 Farmhouse Residential Rest Home 54 Haversham House Ltd 63 Holly Lodge Residential Home Ltd 63 Fauld House Nursing Home 51 Hawksyard Priory Nursing Home 53 Hornegarth House Care Home 49 Fernlea 63 Hawthorn House 52 Horse Fair Care Home 48 Fieldway Residential Home 63 Heartlands Care Ltd Hunters Lodge Care Centre, The 57 Firs Residential Home, The 56 t/a Lanrick House 48 Florence House 54 Heathcotes (Blythe Bridge) 63 I Iona 63 Footherley Hall 52 Heathers Nursing Four Seasons 63 Home, The 48, 49 J Heathfield House 57 James Court Residential G Hempstalls Hall Care Home 54 Care Home 50 Gingercroft Residential Home 57 Jasmine 63 Hermitage Charity Care Goldendale House 63 Trust, The 50 Junction, The 68

72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes/care homes with nursing continued Advertisers are in bold

Lyme Valley House Residential K Care Home 55 N Kay Sera Sera 57 Needwood House Nursing Homes 49 Keswick House 63 M Nethermoor House 48 Kidsgrove Care Solutions Madeley Manor Care Home 56 - Arbour Street 63 Manor House Nursing Newford Nursing Home 67 Kings Bromley 51 Home, The 60 New Lodge 65 Kingsley Cottage 48 Manor House Residential Home 57 New Milton Nursing Home 67 Kingsley Rest Home 55 Maple Court Nursing Home 60 New Park House 67 Kirk House Care Home 51 Maple Lodge (Stafford) 60 North Street, 92 48 Maples Residential Home, The 55 L O Maple Tree Court 65 Ladydale Care Home 60 Oak Tree House 48 Marlyn House 48 Lakeview Care Home 49 Olcote 65 Marmion Nursing Home 68 Lane House Residential Old Post Office Residential Care Home 68 Marquis Court (Tudor House) Home, The 59 Care Home 48, 49 Langston Care Ltd 48 Old Rectory (Bramshall) Ltd 51 Marquis Court (Windsor House) Lanrick Cottage 48 Old Rectory, The 59 Care Home 48, 49 Larkins, The 65 Old Vicarage Nursing Home 53 Marrow House 65 Lawnswood Avenue 52 Old Vicarage Nursing Mavesyn Ridware Residential Home, The 67 Lawton Rise Care Home 67 Home Ltd 48 Old Vicarage Residential Leigh House 50 Meadowfields Care Home 57 Home, The 65 Lightwood Road, 216 65 Meadows, The 65 Orsett House Retirement Limes, The 65 Meadowyrthe 68 Home 65 Limewood Nursing and Mews, The 59 Oulton Abbey Residential and Residential Home 60 Nursing Home 60 Mill Hayes Residential Home 65 Lindly House Care Home 65 Mimosa 65 P Little Ingestre House 57 Parkbrook Lodge 50 Mount, The 50 Little Meadows 55 Park Farm Lodge 68 Mr & Mrs P Wilson – 156 Eccleshall Living Independently Road 59 Park Hall 65 Staffordshire – Brighton House Care Home 55 Mr R Jeffries t/a Allan Park Lane 67 House Ltd 65 Lodge Nursing Home, The 53 Paul Clarke Home 65 Mr R Jeffries t/a Oaklea Lodge, The 55 Peacock Hay 65 House Ltd 65 Longridge Care Home Ltd 57 Pegasus House 56 Mrs Valerie Bullman Loughton Court 52 – 18 Leafdown Close 48 Perton Manor 57

Visit www.carechoices.co.uk for further assistance with your search for care 73 Care homes/care homes with nursing continued Advertisers are in bold

Pine Meadows Care Home 60, 61 St Quentin Senior Living, S Residential and Nursing Place Up Hanley, The 65 Samuel Hobson House 55 Homes 56 Poplars 65 Sandylee House 50 Strathmore House 66 Poplars Nursing and Residential Stubby Leas Nursing Home 53 Care Home 51 Scotia Heights 67 Shamu 65 Summerfields House Rest Poplars, The 65 Home 51 Shenstone Hall Nursing Home 53 Prestwood Coach House 57 Sunningdale Nursing Home 68 Prestwood House 57 Shrubbery Rest Home, The 56 Priory Highfields 52 Silver Birch 50 T Talbot House Nursing Home 53 Pye Green Road 48 Silverdale Nursing Home 56 Tall Oaks Care Home 66, 67 Sister Dora Nursing Home 59, 60 TNP Homecare (UK) Ltd 68 Q Southwinds 52 Queensway House 59, 60 Trentsidemanor Care Home 66 Spratslade House Care Home 66 Trent View 51 R Springbank Nursing Home 67 Ravenswood Care Home 65 Springfield House Nursing V Home 57 Regent Road 65 Vicarage Court Nursing Springfield House Residential Home 53 Richmond Mews 67 Home 56 Villas, The 66 Rider House Care Centre 51 Spring Tree Rest Home 68 River Lodge 50 Stadium Court Residential and W Riverview Residential Home 65 Nursing Home 67 Wall Hill Care Home Ltd 60 R M P Care 59 Staffordshire County Council Walsingham Support – 114 Douglas Road 55 – 18-20 Richmond Close 68 Rock Cottage Care Services 67 Standon Hall Care Home 59 Waters Edge Care Home 48 Rocklee Residential Home Ltd 59 Standon Hall Care Home Watford House Residential Rosemary Lodge 52 (The Beeches) 60 Home 52 Rosevilla Nursing Home 60 Standon House 68 Wedgewood Unit 67 Rosna House 59 St Anthony’s Westcroft Nursing Home Ltd 67 – Care Home with Nursing Roughcote Hall Farm 65 Westfield Lodge 67 Physical Disabilities 57 Rowan Court 56 Weston House 60, 66 St Ives Close 68 Rowley House Ltd 60 Weston Road, 202 66 St Joseph’s Convent Nursing Royal Mencap Society 65 Home 60 Weston Road, 209 66 Rugeley Road, 235 53 St Marys Mount 51 Wetley Manor Care Home 66 Rutland House 65 St Mary’s Nursing Home 60 Wheaton Aston Rydal House 65 St Michaels 66 Care Home 60

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes/care homes with nursing continued Advertisers are in bold

Wilbraham House 66 Willows Care Home, The 56, 66 Woodlands, The 55 Wilford House 59 Wilnecote Rest Home 68 Woodland View Short Breaks 48 Willows, The 66 Woodford House 57

Other advertisers

Avery Healthcare Guardian Care 62 Wetley Manor Residential 47, 49, 52, 54, 55 & 64 Care 62 Helping Hands Barchester 59 Inside front cover Brighterkind 58 Limes, The 64 Bupa 53 Medequip Assistive Care Choices Website Technology 14 7, 13, 32, 66, 68 & below Care Select 15, 34 & 47 Midland Healthcare Ltd 51 Crossroads Care 20 Orsett House Residential Ltd 62

Eungella Care Ltd 62 Staffordshire County Council Four Seasons Health Care 30 44 & Outside back cover

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

Care Choices Ltd has taken every care to Publisher: Robert Chamberlain. ensure that the information contained Director of Sales: David Werthmann. in this guide is accurate. The company Head of Editorial: Emma Morriss. cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Editor: Angharad Jenkins. Care Choices Ltd does not endorse or support any particular institution Content Editor: Emma Cooper. included in the guide. © 2016 Care Choices Ltd. Care Choices Ltd reserves Regional Team Manager: Russell Marsh. all rights in the titles Care Choices and HOMES Directories and their design. National Sales Manager: Paul Leahy. Care Choices™ is a trademark of Care Choices Ltd. Senior Sales Executives: Mark Dalton, Debbie Feetham, ISBN 978-1-910362-78-5 Elaine Green, Vanessa Ryder. Ref. No: 4001/Staffordshire&Stoke2/0216. Reproduction of any part of this Director of Creative Operations: Lisa Werthmann. publication in any form without the written permission of Care Choices Ltd is Studio Manager: Jamie Harvey. prohibited. Designer: Holly Cornell. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Creative Artworkers: Gemma Barker, Bobbie Johnson. Hertfordshire SG8 0HF. Telephone: 01223 207770. www.carechoices.co.uk Distribution: David Mulry.

Visit www.carechoices.co.uk for further assistance with your search for care 75 Staffordshire and Stoke-on-Trent’s online Information and advice service – everything you need in one place to support independence and wellbeing for the whole family.

• Information and advice on • Healthy Lifestyle advice • local services and living independently and support support directory

• Carry out an assessment • Find useful leaflets, video’s • Speak to a Staffordshire of your needs and find the and trusted websites cares advisor via the support you need “live Chat” service

If you would rather speak to someone to get useful information and advice you can Casserolecall a Staffordshire Club Cares Advisor on 0300 111 8010 Casserole Club is a community-led, food sharing project, that is available throughout Staordshire. We connect people who love cooking and want to play an active role in their community with older neighbours, vunerable adults and young people who would appreciate a home cooked meal delivered every now and then. Casserole Club aims to: Tackle social isolation and help people who no longer nd it easy to cook, to enjoy a freshly prepared home-cooked meal. Strengthen connections between the generations within communities. Provide a exible way for people to volunteer their time and skills locally.

If you are interested in becoming a cook or a diner, please contact a member of the team on: E: [email protected] T: 0300 111 8006 www.staffordshirecares.info