INTERNATIONAL EDITION

MARCH 2009

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Year of the Ox Human Resources Express Guide Select your service level. Tender your shipment. Fasten your seatbelt and prepare for a great experience.

You’ll notice the difference long before your shipment leaves the ground. We’ve developed proactive. communication tools. Provided increased visibility for tracking and rates. Enhanced our products. Improved the overall experience. Why? Simple really. We may have 3400 fl ights every day around the. globe. But only one true destination. Your satisfaction..

AACargo.com viewpoint

henever the logistics industry goes consistency and you will be building a barrier to into a period of reduced demand we entry for competitors. see an emphasis on very short-term Product Development: Survey your costs. Sure, airlines, forwarders and customers to find out their needs. Then 3PLs must watch costs but what is hap- identify pre-and post-transit services now Wpening now is what happened in 2000: panic being outsourced that you may be in a posi- and much short-term thinking. tion to offer with existing core transport. Investments and innovation are put aside as Maybe value-added or value-reduced ver- companies frantically reduce costs. So when we sions of your core services can drive revenue have the invariable upturn - and trust me, there growth and diversify your value proposition. will be an upturn - we find most suppliers of Technology: Shippers cannot buy expen- third party logistics offering the same services sive logistics software packages. Providing with little change from the last business cycle. web-based applications that improve customer At BAX Global in 2000 we faced quarterly service, reporting, compliance, performance losses in the millions of dollars as demand for monitoring, decision support and documenta- core integrated heavy air cargo services fell. tion reconciliation are an opportunity for addi- But we did not just downsize, we developed tional revenue or marketplace differentiation. value added services at the origin and destina- Sales Training: When was the last time Jerry Levy has a 20-year tions of the supply chain. High security servic- your sales people taught customers something? career in the logistics es were added along with a low-cost surface Are your teams simply viewed as suppliers or industry including senior distribution product. We also invested in a new are they consultants? Are they the people your management positions at extranet to give our clients detailed shipment vis- clients call when they have a logistics problem? BAX Global and Agility. ibility, reporting and documentation. Sales teams that understand the unique needs This enabled BAX to further penetrate the of the marketing, purchasing, operations and customer’s supply chain and build market share. financial functions of their customers close new As demand returned in 2004, it became the num- business before an RFP is issued. ber one provider of domestic heavy air cargo and Compliance: Shippers are concerned achieved record profits. about the proliferation of global compliance My point in telling this story is that providers issues. The new 10+2 rules, changes in SED are facing a similar situation now. So they have requirements and security pre-screening a choice of cutting short-term costs to survive processes offer an opportunity to provide ad- with the same business model or use this time ditional services and consulting. to innovate and then reap the rewards of provid- Assets: Importers find themselves with un- ing a differentiated, higher value service when wanted space as product demand is reduced. If demand returns. forwarders, airlines and 3PLs have extra space So logistics suppliers have an opportunity in terminals and freight stations they could to enhance their offerings and build new value enable end-user customers to eliminate their for their companies in the following areas: fixed assets by incorporating a logistics opera- Customer Experience: Ask the question, tion into their underutilized facilities. “How can we become easier to do business Yes, short- term cost reduction is appro- with?” When a 3PL gets the shipment config- priate but if that is all a supplier can do, it is ured, cleared, documented and billed correctly business as usual which means they will be in every time, they become a critical part of the the exact same boat (or plane, or warehouse) customer’s business and not just a supplier. after the next upturn becomes a slow-down - Shippers may be willing to pay a bit more for and yes, that will happen again too. ACW

ACW MARCH 2009 1 March, 2009 Volume 12, Number 2

International Edition contents Air Cargo Excellence 2008/09 19Delta makes a comeback Year of the Ox 26 So where’s the glossy coat? Express Delivery Guide 19 31One-stop, door-to-door Human Resources 42Legal lip service - or treasured asset?

31 42

26

2 MARCH 2009 ACW International Edition

EDITOR Simon Keeble [email protected] CONTRIBUTING EDITORS Roger Turney, Ian Putzger CONTRIBUTORS Douglas Nelms, Trish Williams, Peter Conway COLUMNISTS Paul Forster, Brandon Fried

ART & PRODUCTION DIRECTOR 4 Jay Sevidal [email protected]

EDITORIAL OFFICES WORLD NEWS 1270 National Press Bldg., Washington, DC 20045 (202) 355-1153/1172 • Fax: (202) 355-1171 04 Americas PUBLISHER • TSA Security For Five Cents? Steve Prince • IPC Signs With UN Compact [email protected] • World Gains From Distressed Investors ASSISTANT TO PUBLISHER • TNT Acquires Chile LIT Susan Addy • In the News… [email protected] • (770) 642-9170 DISPLAY ADVERTISING TRAFFIC COORDINATOR Linda Noga 08 Europe [email protected] • Staying On Top Of The Cashflow ADVERTISING/BUSINESS OFFICE • K&N Gets Hapag Lloyd 1080 Holcomb Bridge Rd., Roswell Summit Building 200, Suite 255, Roswell, GA 30076 • And Air France Gets A New Freighter (770) 642-9170 • Fax: (770) 642-9982 • In the News… WORLDWIDE SALES U.S. Sales Hong Kong, Malaysia, Associate Publisher Singapore 12 Middle East Pam Latty Joseph Yap (678) 775-3565 +65-6-337-6996 • Gulf Adds Capacity As Others Cut [email protected] [email protected] • Agility Writes Off 2009? Europe, United Kingdom, Japan Middle East Masami Shimazaki David Collison [email protected] +44 192-381-7731 +81-42-372-2769 16 Asia [email protected] Thailand • More To Come From JAL/NCA China Chower Narula • Biofuel Cheaper Than Kerosene? Beijing Office| [email protected] Nancy Sun (Sun Junqin) +66-2-641-26938 [email protected] Taiwan ++86 10 5879 5885 Ye Chang Shanghai Office [email protected] Isabella Hou (Hou Ying) +886 2-2378-2471 [email protected] Australia, New Zealand DEPARTMENTS ++86 (21) 5116 8877 Fergus Maclagan Viewpoint Guangzhou/South China [email protected] 01 Sherry Yuan +61-2-9460-4560 People/Events [email protected] Korea 46 ++86 10-5879-5885, ext. 601 Mr. Jung-won Suh +82-2-3275-5969 48 Bottom Line [email protected]

CUSTOMER SERVICE OR TO SUBSCRIBE: (888) 215-6084 Air Cargo World (ISSN 1933-1614) is published monthly by UBM Aviation. Editorial and production offices are at 1270 National Press Building, Washington, DC, 20045. Telephone: (202) 355-1172. Air Cargo World is a registered trademark of UBM Aviation©2009. Periodicals postage paid at Newark, NJ and at additional mailing offices. Subscription rates: 1 year, $58; 2 year $92; outside USA surface mail/1 year $78; 2 year $132; outside US air mail/1 year $118; 2 year $212. Single copies $10. Express Delivery Guide, Carrier Guide, Freight Forwarder Directory and Airport Direc tory single copies $14.95 domestic; $21.95 overseas. Microfilm copies are available from University Microfilms, 300 North Zeeb Road, Ann Arbor, MI 48106. Opinions expressed by authors and contributors are not necessarily those of the editors or publisher. Articles may not be reproduced in whole or part without the express written permission of the publisher. Air Cargo World is not responsible for unsolicited manuscripts, photographs or artwork. Please enclose a self-addressed envelope to guarantee that materials will be returned. Authorization to photocopy items for internal or personal use is granted by Air Cargo World, provided the base fee of $3 per page is paid directly to Copyright Clearance POSTMASTER: Send address change to: Center, 222 Rosewood Drive, Danvers, MA 01923, and provided the number of copies is less than 100. For authorization, contact CCC Air Cargo World at (508) 750-8400. The Transactional Reporting Service fee code is: 0745-5100/96/$3.00. For those seeking 100 or more copies, please 3025 Highland Pky Ste 200 contact the magazine directly. Downers Grove, IL 60515 POSTMASTER and subscriber services: Call or write to Air Cargo World, Subscription Services Department, PO Box 5051, Brent- For more information visit our website at wood TN 37024; telephone 888-215-6084. www.aircargoworld.com

ACW MARCH 2009 3 worldAMERICAS EUROPEnews ASIA MIDDLE EAST AFRICA IPC Signs UN Just Five Cents A Pound Global Compact For Sustainability For TSA Screening? he International Post Corporation (IPC) has signed up to the United Na- Ttions Global Compact as part of its ongoing sustainability program. The UN led initiative provides businesses with a policy framework for their sustainability strategies, based on ten universally recognized prin- ciples covering human rights, labor, environ- ment and anti-corruption. IPC President and CEO Herbert-Michael Zapf said, “Now that we have the environ- mental measurement and monitoring system in place, it is important that we not only build on this but that we take an active part in the wider debate so that we can share our expe- riences with others, learn from them and be part of the overall solution.” U.S. postmaster general and CEO John Potter added that postal services are in an unique position to “take a tremendous lead- ership role in addressing concerns about the environment. “In the United States alone, as an example, we have more retail outlets than Wal-Mart, Mc- he Air Cargo Security Alli- ACSA wants to persuade Congress Donald’s and Starbucks combined. We are the ance (ACSA) has drafted that the TSA should provide a pre- largest retail outlet network in the world. We a proposed amendment to screening option for cargo agents paid have more factories than all of the automakers U.S. legislation that currently for by a five cent per pound charge. combined when you look at postal plants. “ mandates 100 percent air A Congressional hearing is scheduled Potter said postal services should begin put- Tcargo screening by August 2010. this month. ting demands on their suppliers to provide the According to Dave Wirsing of ACSA, ACSA says the five cents would right technology. “We’re in a state of flux; no the object is to enable the government cover the cost of hiring, training and one knows whether to buy hydrogen or natural to put in place a TSA-managed pre- employing the necessary TSA person- gas or whether we should be going electric.” screening security option for the U.S. nel plus equipment in order to provide Despite a switch from hard copy to elec- air cargo industry. a “level of security commensurate with tronic mail, the postmaster general predicted As part of the new legislation, ACSA the level of security for the screening mail services will be around for generations suggests the Department of Homeland of passenger checked baggage.” to come because of their intrinsic value. “We Security establishes an Air Cargo Se- As Air Cargo World goes to press, need to involve not just ourselves as posts curity Fund of “at least” $400 million several airlines have said they will but obviously we touch everyone. We have a from user fees in 2010. charge for cargo that requires screening. huge mailing community. As of Feb 1 2009, 50 percent of all British Airways has notified custom- “When you think about paper that mail U.S.-related air cargo on passenger air- ers of a $2.75 charge per piece and $30 is printed on, what’s the recycled content? craft has to be pre-screened under the minimum and $125.00 maximum per Should we be thinking about having rate Certified Cargo Screening Program. waybill. structures that incent people to use recycled Early signs suggest that airlines and Other examples include Delta and recyclable material? forwarders have anticipated any prob- charging $.01 per pound (lb) for do- “ We want to make sure that we leave lems. What Wirsing is concerned about mestic shipments and $.05 per kilo this earth in better shape for future genera- is the 100 percent mandate in less than (kg) for international with a maximum tions,” he added. 18 months. of $150 per waybill; the United charge

4 MARCH 2009 ACW AMERICAS EUROPE ASIA MIDDLE EAST AFRICA

IN THE NEWS… is $.01/lb and In January 2009, Delta’s total cargo tonne miles as well as prospective capital and governance $5.00 mini- declined 12.7 percent to 77.32 million from 88.61 structures and their effect on Virgin’s U.S. citizen- mum per way- million in the prior year month; Northwest total ship status. U.S. law requires air carriers to be bill for domes- cargo tonne miles collapsed 51.5 percent to U.S. “citizens.” To qualify, the outstanding voting tic shipments 72.52 million from 149.52 million in the prior year interests of the air carrier must be at least 75-per- and $.06/kg, month… Boeing says all of its major manu- cent owned by U.S. citizens and the carrier must $15.00 minimum facturing facilities have received the ISO 14001 also be effectively controlled by U.S. citizens… for international; environmental certifi cation. “We recognized many FedEx Express has a larger cargo terminal and SAS is charging $.05/ areas of excellence at Boeing in one of the most bonded warehouse at Miguel Hidalgo y Costilla kg, $10 minimum aggressive ISO 14001 certifi cation efforts we’ve International Airport in Guadalajara, Jalisco for its for international shipments; and the seen,” said Sidney Vianna, director of Aviation, international and domestic Mexico shipments… American rate is $.02/lb, $6 minimum Space & Defense Services for independent audi- Expeditors’ net income for 2008 was $301 mil- and $150 maximum for domestic plus tors Det Norske Veritas…Following the with- lion, up 11.8 percent from 2007. Gross revenue $.05/kg, $15 minimum and $150 max drawal of DHL from the U.S. domestic market, for the year was $5.6 billion, a 7.6 increase over for international shipments. Cargo Aircraft Management, a subsidiary of 2007. CEO Peter Rose commented, “Given the Lan Cargo is charging $0.07/kg with Air Transport Services Group, has signed an incessant tales of woe emanating from Wall a $20 minimum and $200 maximum option to lease Amerijet International fi v e Street these days, we hope the consistency and per waybill and Qantas is charging Boeing 767-200 freighters. Under the agreement, stability projected by these results will be reas- $0.10/kg for a freighter and $0.30/kg Amerijet has exercised options for its fi rst two suring to our employees, to our customers and to for passenger aircraft. freighters under seven-year dry-lease agreements. our shareholders”…DHL has expanded its Trade Southwest says it has no plans to Amerijet is expected to begin operating the two Automation Services (TAS) to cover 90 percent impose a security surcharge for pre- aircraft following FAA approval around mid-year... of the world’s trade fl ows. TAS, which provides screened shipments. Additionally, Alaska Airlines has petitioned the U.S. Depart- trade and customs data for 63 countries, now it won’t “impose an additional sur- ment of Transportation (DOT) to conduct a public includes Bolivia, Chile, Costa Rica, Ecuador, Gua- charge” for unscreened cargo. ACW inquiry to investigate Virgin America’s current temala, Venezuela and the Philippines.

ACW MARCH 2009 5 AMERICAS EUROPE ASIA MIDDLE EAST AFRICA

World Gains From Distressed Investors TNT Acquires Chile LIT lobal Aero Logistics, the hold- general commercial market with two NT has acquired Chile-based LIT Cargo - a ing company for World Airways cargo B747-400Fs and nine MD-11Fs. Tfamily-owned, road express company with Gand North American Airlines is Last year, on behalf of its airline 1,500 employees, 55 depots and 496 vehicles changing its name. stable, MatlinPatterson ordered six serving the automotive, pharmaceuticals and From this month the company, owned A330-200 freighters. high tech sectors. by MatlinPatterson Global Advisors, will Sanborn says World’s main competi- The company says the $210 million Chil- be known as Global Aviation Holdings. tors are Evergreen and Atlas Air – the ean domestic express market is expected to MatlinPatterson is a $9 billion private latter has just reported pre-tax earn- rise by about 21 per cent a year during the equity fund manager specializing in dis- ings of $55-60 million for 2008 and a next five years. The overall South American tressed investments on a global basis. $115 million gain from a 49 percent internal expedited market was valued at $2.8 Founded by former Credit Suisse sale of Polar Air Cargo to DHL. billion in 2007. distressed debt experts David Matlin and Atlas is also taking a $85-$95 million TNT has also reported a 2008 net profit of Mark Patterson, it takes controlling posi- charge for the early disposal of seven $915 million on revenues of $14.6 billion – a tions in companies either in bankruptcy B747-200 freighters. drop of 18.6 percent over 2007. or threatened with debt defaults. “The current pronounced downturn Commenting on the result CEO Peter According to World’s chief marketing in global airfreight demand has caused Bakker said, “The extremely tough trading officer Jeff Sandborn, the airline and its us to accelerate our plans to retire a conditions we saw for our express business in owners now want the market to know it’s portion of our older 747-200 assets,” the second half of 2008 are continuing into in the capacity business – rather than the said CEO William Flynn. 2009 so far. cargo or passenger business vertical. Atlas Air Worldwide Holdings is the “For 2009 we target cost cuts up to Euro MatlinPatterson provided the capital parent company of Atlas Air and is 400 million ($500 million) in all of our activi- for the now former Global Aero Lo- the majority shareholder of Polar Air ties while maintaining good service quality as gistics to acquire World Airways and Cargo. With the seven aircraft disposal, we weather this major economic downturn. North American Airlines for $315 mil- it will operate a fleet of 22 B747-400 “2009 looks set to be a very challenging lion in August 2007. and seven B747-200 freighters. year; predictability in today’s economic environ- Reported 2006 combined revenues While Atlas Air and Global Aviation ment and the express markets in particular is were $1.6 billion. appear to be underwritten by long- very limited and pressure on volumes is expect- Last year the private equity firm ac- term contracts and stable equity, given ed to remain high during the year, “ he noted. quired an 85 percent interest in Miami the state of the global economy some based Arrow Air – which has for many of the more distressed air cargo opera- in distressed company investing report- years provided scheduled air cargo ser- tors might be knocking on the Matlin- edly said recently, “All you need is a de- vices between the U.S. and Central and Patterson door this year. fault rate of three, four or five percent South America. As Marc Lasry, founder of hedge fund and you will have $1 trillion to $2 trillion According to Ron Menke, World’s Avenue Capital Group and a specialist of distressed debt out there.” ACW Marketing Director, Arrow is now a customer. At the time of the acquisition Lap Chan, a Managing Partner of MatlinPat- terson commented, “Arrow is a strong competitor in the air cargo industry and a highly complementary addition to our portfolio. “We intend to modernize and ex- pand Arrow’s existing fleet by intro- ducing B757’s in late 2008 and A330’s in early 2010 to facilitate the compa- ny’s continued growth and improve the company’s profitability.” Menke says World currently provides American Airlines Cargo says it has met the U.S. Transportation Security Administration’s (TSA) B747-400 freighter capacity under an mandate to screen 50 percent of cargo on all passenger planes. Dave Brooks, President AA ACMI (aircraft, crew, maintenance and Cargo said, “We are pleased to report that since the new mandate went into effect two weeks insurance) contract for Arrow. ago, our customers have observed no service disruptions and the number of pre-screened ship- World splits its capacity 50:50 be- ments tendered at our facilities has increased tenfold. This tells us the Certified Cargo Screening tween U.S. military contracts and the Program (CCSP) is not only working, it is working well.”

6 MARCH 2009 ACW OVER 200 TRAVEL OUTLETS 3.4MILLION TONNES OF CARGO 90 MILLION PASSENGERS

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Our journey began 50 years ago as a ground handling company at Dubai International Airport. Today, with our cargo, ground handling and travel management operations, we are the largest, most CELEBRATING 50 YEARS OF innovative and successful supplier of air travel services in the DREAMING BIG. ACHIEVING MORE. Middle East, and have made our presence felt around the globe. It's an achievement that calls for celebration, but more importantly dnata.com it's an inspiration to exceed your expectations in everything we do. v worldAMERICASEUROPE ASIAnewsEUROPE MIDDLE ASIA EAST MIDDLE AFRICA EAST AMERICAS AFRICA EU Approves “In today’s conditions, Kuehne & Nagel Bid For Hapag Lloyd stay on top of the cash-flow“ he European Commission has ap- proved plans for joint control of THapag-Lloyd by a group of Hamburg- based investors including Kuehne & Nagel (K&N) and TUI. ‘Examination of the proposed transaction showed that the horizontal overlaps of the activities of the parties are very limited,’ the Commission said in a statement. Hapag-Lloyd is the world’s fifth-largest container line employing 7,000 people at 320 locations in 130 countries. Following EU approval of the sale by TUI for $5.7 billion, Maersk Line CEO Eivind Kold- ing said he didn’t rule out a bid for Hapag- Lloyd. Klaus-Michael Kuehne, head of K&N said he would hold a 25.1 percent blocking minority in the shipping line and has no plans to give Maersk a stake. According to reports he said, “This is not being discussed. We want (Hapag-Lloyd) to remain as pure-bred German as possible.” TUI has retained 33 percent of Hapag- argo traffic in near freefall, sition by UPS. Lloyd for $894 million. freighter capacity ground- “Many of us can bear witness to pre- “Despite an adverse environment, the ed, lay-offs and short-time vious downturns in their various forms price we have achieved for container shipping working. - the three day week in Britain, the reflects its fair value even under normal market It is doubtless the in- SARS epidemic, and 9/11 - all had very conditions“, said TUI CEO Dr Michael Frenzel. dustryC downturn of all downturns. Yet dramatic impacts on our businesses at “Selling only two thirds of Hapag-Lloyd some industry veterans will insist they the time.” has made this price possible. In addition, our have seen it all before. Forwarders, he maintains, are more entrepreneurial stake will offer us the op- Well, perhaps on not such a seismic resilient to sudden fall-offs in business, portunity to benefit from the future earnings scale, but in such distraught times how because they do not have high fixed potential,” he added. do you keep your head when many costs in the form of aircraft or trucking Employing over 54,000 people in 100 about are obviously not? More impor- fleets, but they still have to look at cost countries worldwide, K&N has now been tantly, how do you prepare to come reductions and economies. recognized in Ireland with an Excellence out the other side leaner, fitter and “There is one simple piece of advice Through People (ETP) Standard for all its perhaps just that bit meaner? for the forwarder in today’s conditions Peter Quantrill is director general of and that is to stay on top of the cash- business divisions and sites. The ETP is Ire- the British International Freight Asso- flow“, say Quantrill. land’s national standard for human resource ciation. He can certainly claim experi- “Customers will want to take more management. ence of previous downturns. For many credit and run the risk of pushing the The company pursued this standard in years he headed up the operations of forwarder into greater debt. Debt has a order to benchmark its human resource US forwarder Emery and then that of habit of morphing into bad debt.” activities against best practices in the UPS in the United Kingdom, before The other firm piece of advice from areas of business planning, training & heading to the States to become joint Quantrill is for forwarders to stay very development, internal communications and senior executive at Menlo Worldwide close to their customers. recruitment. Forwarding prior to its eventual acqui- “Don’t wait for them to come to you

8 MARCH 2009 ACW AMERICAS EUROPE ASIA MIDDLE EAST AFRICA with their problems, go to them with the air cargo business as CEO of fledg- the company would immediately set your solutions first.“ ling Belgium cargo carrier Cargo B. about offsetting its fixed fleet costs by He says forwarders should actively “What has surprised me with this moving as much traffic as possible to be looking at how they can offer more downturn, as an airline operator, is the the commercial carriers and off-loading economic solutions in the current en- speed with which it has descended and any leased aircraft capacity. vironment through suggesting perhaps the fact the so few seem to have seen it “I know the major leasers are hurt- greater use of consolidations or a shift coming”, says Kuijpers. ing very much at the moment, because in transport mode. all the major cargo carriers are today “Talk to your customers and make “What has surprised me adopting the same policy and off-load- sure your are on the same page as ing their contracted capacity as quickly them and see how you can work more with this downturn, as as possible.” closely together through ’gain-sharing’ The survival strategy of Cargo B, your various costs.” an airline operator, is says Kuijpers is to stay as lean as pos- Quantrill sounds one bright note: the speed with which it sible, seeing advantage in being a small “You have to remember that forward- niche market player. ers and service providers make their has descended and the “The South American market is money through the number of shipping fact the so few seem to down, particularly with auto parts to transactions handled. Volumes may be Brazil out of Europe, but we still have down but in many cases the number of have seen it coming.” good return loads of fresh flowers and transactions is still quite high.” produce.” Rob Kuijpers has worked both sides He compares this with his time at The airline also has the odd surpris- of the fence when it comes to indus- DHL when it was a different story. ing ace up its sleeve, with which it try downturns. For many years he “Then, as an express operator, I can hopes to maintain the initiative. It ac- was CEO of DHL Worldwide Express, recall that we always had indicators of quired its new build B747-400F direct before becoming chairman of Belgian a slowdown at least six months in ad- from Boeing courtesy of a lease agree- passenger carrier SN Brussels Airlines. vance and could act accordingly.” ment with Japanese cargo carrier NCA. More recently he has moved back into As a major integrator, says Kuijpers, “We are in fact forging quite a

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ACW MARCH 2009 9 AMERICAS EUROPE ASIA MIDDLE EAST AFRICA strong strategy partnership with NCA, Coyne also operates regular freighter whereby we handle transhipment traf- services to major cities across Iraq and IN THE NEWS… fic over Europe for South America on Afghanistan and this is where he is Cargoitalia, a privately held Italian all-cargo its behalf,” says Kuijpers. pointing most of his criticism carrier based in Milan, has made a binding offer That partnership is likely to blossom “What we are still encountering is of $18.8 million for the cargo unit of Alitalia and further when Cargo B shortly acquires intransigence, particularly by some its fl eet of fi ve MD 11 freighters. Cargoitalia told a second B747-400F via the same NCA airport operators, refusing to cut their Augusto Fantozzi, Alitalia’s bankruptcy commis- leasing route. rates in line with the current downturn sioner, that the sale must be completed by March “Times are certainly tough, but we - it is these guys we will remember 9…The British Airports Authority, owned by are optimistic about our prospects,” when business gets back to normal.” Spanish infrastructure group Ferovial, says London’s says Kuijpers. But the good news says Coyne is that Gatwick airport remains up for sale at an asking Larry Coyne is a straight-talking suddenly every airline is his best friend price of $2.9 billion. Vancouver Airport, together Irishman and he cuts to the quick and wanting to lease him capacity. with Citigroup and John Hancock Life Insurance are when discussing the current situation. “We have carriers coming to us at bidding jointly as the Lysander Gatwick Investment “There is nothing for it but for us to the moment, who previously would Group. Other pitchers are Global Infrastructure make dramatic cuts in our rates,” says not have given us the time of day,” Partners - a joint venture between General Electric Coyne ceo of Coyne Airways which quips Coyne. and Credit Suisse - which owns London City Air- specializes in oil-field traffic move- He intends to take every advantage port, and Deutsche Bank in partnership with Bab- ments to the Caspian Sea region. of the situation and the rates on offer. cock & Brown…AMI Express reports an increase In support of that business Coyne “We expect to announce shortly in heavyweight shipments from the UK to the has worked up an impressive weekly that we will be launching a second Americas. Export traffi c for South American destina- scheduled B747-400 freighter opera- weekly B747F service to the Caspian tions grew by 65 percent in 2008, U.S. destinations tion out of Europe by piggy-backing in co-operation with a major Euro- rose 40 percent and Canada increased 19 percent an eastbound British Airways World pean carrier.” over 2007. The company says the majority of its Cargo service on which it takes up the Coyne Airways expects to grow its business is now from freight forwarders rather than entire capacity. Caspian and Middle East business, courier companies…Absent Alitalia, Lufthansa But Coyne comes back hard on his particular out of the US, where it has Cargo has begun twice-weekly MD11 freighter opening comments. “What we expect recently signed up Air Logistics as its fl ights from Milan to New York and Chicago. is other providers to cut the rates they general sales agent to provide extended Lufthansa Cargo chairman Carsten Spohr noted: charge us - we are all in this together.” reach beyond its existing sales points of “Italy is Europe’s major airfreight market after From its Middle East hub in Dubai, Washington and Houston. ACW Germany. The Lufthansa Cargo Group with Jade Cargo International is already connecting the Ital- ian market with direct fl ights to industrial centers in Asia.“ Four weekly 747-400 freighters currently link Brescia with Shenzhen and Shanghai…Mar- tinair Cargo begins twice-weekly MD11 freighter service between Amsterdam and Sao Paulo, Brazil this month. Return fl ights will route via Quito and Bogotá, picking up fl owers. Meta Ullings, senior vice president Martinair Cargo said, “Despite the current economic situation we see opportunities to strengthen our network in South America.” Marti- nair operates multiple weekly frequencies to Santia- go de Chile, Buenos Aires, Lima, Quito, Bogotá plus daily fl ights into Miami for interline connections to 25 destinations in the Caribbean and Central America…Traxon Europe’s web-based cargo data management portal has had a facelift. A few mouse clicks enables compliance with Cargo 2000 guidelines and the creation of monthly reports. “Our CDMP works like the traffi c-light system, with different colors for different status information. Air France has taken delivery of the first Boeing 777F. “The 777 Freighter uses less fuel per cargo Green milestones signalize that transport has gone tonne than any freighter operating,” said Aldo Basile, vice president, Sales, Europe, Russia and Central Asia, Boeing Commercial Airplanes. “With the 777F, Air France also will experience the smoothly. Red ones, on the other hand, are an lowest maintenance costs and the lowest trip costs of any large freighter, as well as outstanding alarm signal for unex pected changes,” said project environmental performance.” manager Agnieszka Kubiak. ACW

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Global Aviation Holdings, through World Airways, proudly flies the B747-400F, MD-11F, and DC-10-30F aircraft—providing the most efficient long-haul cargo transport in the industry. Global also offers passenger charter options via MD-11, DC-10-30, B767-300ER, and B757-200ER, through its subsidiaries North American Airlines and World Airways, with a combined fleet of more than 30 passenger and cargo aircraft.

CARGO SALES PASSENGER SALES [email protected] [email protected] USA: +1 (800) 967.5310 USA: +1 (800) 227.4620 Int’l: +1 (770) 632.8003 Int’l: +1 (770) 632.8382

glah.com GLOBAL AVIATION HOLDINGS | 101 WORLD DRIVE | PEACHTREE CITY, GA 30269-6965 worldAMERICASMIDDLE EAST news EUROPE AFIRCA ASIA AMERICAS MIDDLE EUROPE EAST ASIAAFRICA

Gulf States Grow “We may be forced to renew Capacity While Competitors Cut American manufacturing” As Qatar Airways takes delivery of its first 777-200 LR to operate its Doha-Houston service this month and Etihad announces a new non-stop service linking Abu Dhabi with Chicago, Emirates Airline says it will increase its network cargo capacity by 17 percent or 700 tonnes this year. Emirates SkyCargo will take delivery of two B777 freighters in the next 12 months - each with a maximum payload of 103 tonnes. In addition, 18 new wide-bodied pas- senger aircraft will be put in service. Ram Menen, Emirates senior vice president cargo, commented: “The last two years have not been easy for the air cargo industry but we hope to see some stability return in the coming months. We will bolster our presence in markets where we have a greater demand from our customers, such as China and Africa.” Emirates has added a second daily pas- senger service to Lagos in addition to a weekly 747-400 freighter and will begin A330-200 services from Dubai to Durban, South Africa on 1st October 2009. ike Kearns, a se- has either delayed or forgone a major The airline now offers 2,500 tonnes of nior vice president purchase and this is the fundamental capacity a week from Dubai to India. Americas for Agility, issue, everyone is concerned about Emirates expects its overall weekly ca- expects a growth in their own present and future economic pacity to increase 10 per cent to Europe; bureacuracy along condition. four per cent to Australia; 17 per cent to the withM President Obama’s financial res- ACW: What regions of North Middle East, 15 percent to Africa and eight cue package. Along with some other America will show growth this year? Or per cent to the U.S. when the thrice weekly thoughts about the global economy, he is it going to get worse before it gets services to Los Angeles and San Francisco says he’d also like to “write off” 2009 better? go daily from May. altogether: MK: The economy will definitely All of which may explain how Dubai In- ACW: What will be the drivers for get worse before it gets better. Much ternational airport increased freight traffic by North American economic stimulus of our future depends on energy, 9.38 per cent last year. The airport handled this year? What industry sectors do including government limitations on 1,824,991 tonnes of cargo in 2008 com- you see growing and why? domestic oil drilling, development of pared to 1,668,505 tonnes in 2007. MK: It’s difficult to say which in- clean shale-oil extraction from the Last month Abu Dhabi-based Maximus dustries will reap the benefits, but our western states and general restrictions Air Cargo hosted the first Global Aviation economy is driven by consumables and on investing in certain energy resource Safety Conference for Humanitarian Air therefore any stimulus package needs initiatives. Growth that is assured will Operations on behalf of the UN World Food to focus on making funds available come from the government, in an in- Programme (WFP). to both consumers and to industry, crease in bureaucracy. The heavy-lift airline has partnered with whether to help people purchase cars, The size of the government will grow the UAE Red Crescent to operate a six-month a new home, a bigger television, or in- along with the increase in government program to fly 4,500 tonnes of humanitar- stall a swimming pool. restrictions on basic industry. ian aid to conflict-ridden areas of Sudan via The problem is a lack of consumer ACW: To what extent is Sustain- Khartoum. confidence. Nearly everyone I know ability and the green economy going to

12 MARCH 2009 ACW AMERICASAMERICAS EUROPE EUROPE ASIA ASIA MIDDLE MIDDLE EAST EAST AFRICA AFRICA impact economic activity in 2009 and Will we still If unemployment reaches into beyond? double digits, and many Americans MK: Anything that will ensure a remain a consumer are out of work, there can be the pos- “green” approach; be it in transporta- sibility that supply chains may reverse tion, energy, food, or education, will in- driven economy, themselves enough to bring jobs back crease and the more this “greening ef- to the U.S. fect” is proven to be cost effective, the yes, but likely on a ACW: Will this have an impact on more capital will be drawn to further air cargo – and the capacity supply/de- develop and enhance those products smaller scale. mand balance? (Less long-haul freight- and companies. ers, more enviro-trucks?) If there is one “global initiative” it will be paying for this enormous under- MK: Bringing manufactured prod- is the movement toward sustain- taking, and for other basic initiatives ucts closer to where they are con- ability. that improve what we already have in sumed, reduces a host of costs, not the ACW: How will President Obama’s place, but are crumbling. least of which are transportation costs. infrastructure package impact the ACW: Do you think industry sectors Most people want to work, it’s in the economy? Who will pay for it? will begin to alter their supply chains – fabric of our society, but when we see MK: We’ve been in need of up- bringing more manufacturing back to the Big Three domestic automakers grading our infrastructure for many North America? reeling from high labor costs as a result decades. It seems that only when MK: The only way manufacturing of labor contracts, it stifles the sus- we see bridges and highways rusting jobs will come back to America is if tainability of this business, and others away, or failing, do we take the nec- the economy demands such action. related to it. essary action. Foreign automobile manufacturing What happens to their workers (as Although President Obama has came to the Southeast as a result of well as those in peripheral companies) made this a priority, the cost of such a a depressed job market in the south, if they go under? Winning the battle huge undertaking will play a large part where people were willing to work for and losing the war is a very real sce- in the reality of what will be done. We, reduced wages as compared to De- nario that will soon play out, and we’ll the taxpayers, for generations to come troit’s high labor costs. be witness to it.

ACW MARCH 2009 13 AMERICAS EUROPE ASIA MIDDLE EAST AFRICA

If we do the right things as a country, take the right steps that are painful, but necessary, we can get through 2009 and hopefully see some daylight by the end of 2010. We’re a resilient nation.

This will definitely impact air MK: In the near future, we’ll cargo. Of course, capacities will be forced to consume less and shift as the supply-demand direc- save the planet from ourselves. tion is altered. A larger government reduces However, I truly doubt that our freedom to do what we want many industries will find it cost with the money we’ve earned. effective to totally reverse the cur- How many times can the same rent trend. Air cargo is expected to money be taxed? Or taxing the show actual growth after the lean same people who do the “heavy years of 2009-2010. lifting?” I don’t mind sacrificing if ACW: Is the $700 billion enough everyone is prepared to do so, but liquidity to avoid a deepening re- “there’s the rub.” cession? If not, how much? When we see many more retir- MK: There’s talk that the initial ees working to make ends meet $700 billion is not enough, that and more government employees we need $1.3 trillion to do what’s than people in the private sector, needed. It’s mind boggling to think I’d say we’ve hit bottom. in those numbers, but here we are ACW: Are we facing an eco- talking numbers that have no pre- nomic paradigm shift – or just cedence in discussions of “saving” another down cycle? our economy until the past eight or MK: This is probably the worst nine months. economy I’ve ever experienced. ACW: Is this a legacy debt for future Will we see more domestic manufactur- There are too many indicators pointing generations? Can we pay it off? How? ing rather than imports? Will ‘Made in down and creating if not the perfect Save more? America’ make a comeback? Save more economic storm something close to it. MK: Of course this is legacy debt means spend less – how do we replace The next several months will answer that we’ll be passing on to many fu- that potential economic shortfall? the question of whether the paradigm ture generations. I don’t see how we Will we still remain a consumer has indeed shifted or we’re just in a can pay off debt that high. None of driven economy, yes, but likely on a severe economic cycle. us want to leave such a burdensome smaller scale. If we increase our debt ACW: Despite the ATA/IATA financial legacy from our generation to and as the dollar deteriorates, as we numbers – is the ROI there beyond our children, grandchildren, and their print more dollars, we won’t need breakeven in 2009 for the logistics/air children. to make the conscious effort to cut cargo industry? If so what is the key to ACW: Do you think it will be busi- back – we’ll be forced to do so by our success? ness as usual for the 111 Congress – or deteriorating economic circumstances. MK: As far as any anticipated will ‘Yes We Can’ (make a change) We may be forced to renew American growth, I think that we can write-off actually happen? If so, what will be the manufacturing. 2009 altogether. We need to control impact? It’s important for our youth to rally our costs and be careful with the in- MK: Of course, if Congress makes to accept the challenge. We’re all guilty vestments we make. If we do, we can a concerted effort to solve our enor- of spoiling our children’s generation. sustain ourselves in this industry and mous problems, anything can happen Maybe they’ll learn by our mistakes in other industries. and we can lead the global economy and find a way to redefine our country If we do the right things as a coun- out of this mess. and our world. try, take the right steps that are pain- The US consumer has been a sig- ACW: Will we consume less to save ful, but necessary, we can get through nificant driver of the world’s retail the planet and get out of debt by sav- 2009 and hopefully see some daylight economy – is that over? If so, what will ing more? If so, where will the replace- by the end of 2010. We’re a resilient replace that supply and demand chain? ment jobs come from? nation. ACW

14 MARCH 2009 ACW Today’s air cargo customers demand quality service. They are informed, technologically savvy, and price sensitive ... demanding more for less. Implementing the Vision is a program geared to addressing this unique set of demands placed on providers within the US logistics chain.

For more information visit www.cnsc.net worldAMERICASASIA MIDDKE newsEUROPE EAST AFIRCAASIA MIDDLE AMERICAS EAST EUROPE AFRICA Biofuel Cheaper JAL Cargo Meltdown than Kerosene? apan Airlines (JAL) claims it is the first Prompts NCA Deal airline to conduct a demonstration flight Jusing a sustainable biofuel refined from the energy crop camelina. A Boeing 747-300 aircraft powered by Pratt & Whitney engines used a combina- tion of three sustainable biofuel feedstocks - camelina (84 percent), jatropha (under 16 percent) and algae (less than one percent). JAL says the results confirm the second- generation biofuel’s operational performance capabilities and potential commercial viability. Boeing Japan President, Nicole Piasecki added, “We are hopeful that within the next 3-5 years, commercial aircraft will begin flying revenue passenger flights using sus- tainable next-generation biofuels. There are remaining hurdles to overcome, including gaining the support of regulators, airports, fuel distributors and others, as well as in- creasing the production of environmentally n light of the Japanese economy, sink 23 percent in the following quar- and socially responsible fuel sources. the results tabled by Japan Air- ter; on the China sector a 25 percent “Our industry is already working to secure lines in early February for the drop overturned gains in the first six its fuel future supply by establishing firm sus- nine months up to December 31 months in the following three months. tainability criteria to ensure that the environ- were hardly surprising. Battered Like most of its major Asian rivals, mental impacts and carbon dioxide emissions byI the drop in business in the last JAL has responded to the deteriorating from biofuels are significantly lower than fos- three months of 2008, international market with cuts in its network and sil fuel-based kerosene fuels,” he noted. cargo revenues were down seven per- frequency. Probably the most promi- According to a new study on alternative cent for the April-December period nent retrenchment was the carrier’s fuels, one third of the estimated annual U.S. to 133.5 billion yen ($1.46 billion), withdrawal of freighters from the New gasoline consumption in 2030 – 60 billion having plummeted 26.8 percent in the York market at the end of last year, gallons - can be replaced by sustainable bio- last quarter. a move that left the New York-Tokyo fuel that includes ethanol for an investment The brutal meltdown in traffic to- route bereft of freighter service. of $250 billion. wards the end of last year wiped out The airline’s fleet had already Sandia Corporation, which produced the the gains that JAL Cargo had made in shrunk significantly at that time. Prod- report for the U.S. Department of Energy’s the prior two quarters. The carrier had ded by the high cost of fuel, JAL had National Nuclear Security Administration, changed its strategy from a previous em- accelerated its efforts to eliminate claims the cost of biofuels from “seed-to- phasis on boosting demand to a stronger the 747-200F type from its freighter station” is similar to the non-sustainable pro- focus on yield and profitability - and the line-up. With the last Classic freighter duction of 40 billion gallons per year of oil. results in the first half of its current fis- departed in November, the airline now The study concluded that cellulosic bio- cal year, albeit hurt by the high cost of has seven B747-400Fs left, plus three fuels can compete with oil at $70-$120 per kerosene, looked encouraging. 767-300Fs deployed on intra-Asian barrel and that 60 billion gallons of ethanol From Japan to Southeast Asia, the routes. An order for a converted 747- could save 250 million tons of CO2 equiva- carrier’s traffic was up 23 percent in 400F was scrapped last September. lent emissions per year. the April-September period, only to Yuji Fujita, vice president for planning

16 MARCH 2009 ACW AMERICAS EUROPE ASIA MIDDLE EAST AFRICA and marketing of cargo and mail, said JAL Cargo and NCA could go. lose traffic rights to the U.S. market. that management wants to maintain the It is no secret that JAL has been But the notion of spinning off the freighter fleet size at the current level looking at a number of possible avenues cargo division has kept coming up. for the coming two or three years. Faced for its cargo business. When the carrier A year ago, with JAL looking to raise with the unexpected severity of the mar- merged with Japan Air System in 2004, money, there was talk of a large Japa- ket slump, there may be a need to recon- the original plan envisaged this leading nese trading company buying a stake sider the number of freighters in opera- to the establishment of three carriers in a separate JAL Cargo outfit, but that tion, but this has to be balanced with the under the JAL umbrella – domestic and scenario failed to materialize. ability to grow business, he added. international passenger airlines and a Fujita said that the future of the In the present predicament, man- cargo outfit. The idea was abandoned cargo division has not yet been de- agement stresses the ability to place for a number of reasons - including the termined. Various options are under cargo planes in markets that promise possibility that a cargo airline would scrutiny. ACW good load factors and yields. Some markets, such as Chicago or Frankfurt, have stable demand and are Part of used by large forwarder clients for dis- tribution of cargo over wide areas, so they will continue to be served with a high frequency of cargo flights. Other sectors with higher seasonal variations in demand, such as San Francisco or the US East Coast, are now covered by JAL with belly capac- ity only. Fujita pointed out that this has actually increased on many sectors Air Cargo Europe 2009 due to the deployment of B777 aircraft. JAL raised a few eyebrows recently Exhibition & Conference when it announced plans to code- share with rival Nippon Cargo Airlines on transpacific routes to Los Angeles 12–15 May 2009 and Chicago. Aimed at maintaining frequency New Munich Trade Fair Centre, Germany on these sectors without having to fly half-empty planes, this model actually looks set to spread. The two airlines • Held in conjunction with transport logistic, the 2007 event attracted 47,636 visitors from 118 countries are thinking of implementing a similar • An exceptional opportunity to gain new business arrangement on routes to Shanghai • Unique concept: four day exhibition and two day high and Seoul, Fujita said, adding that this profile conference could lead to discussions about code- sharing throughout their networks. The proposed partnership is likely to go beyond codeshares. Fujita men- tioned ground handling as another area where the two carriers could achieve efficiencies through joint activities. Most likely this would begin at Kansai airport but could be extended to other Visit the world‘s greatest business event for air cargo stations around the world. and logistics The interest in joint activities is pretty much confined to operational www.aircargoeurope.com aspects. “On the marketing side I think it would be difficult to collabo- rate, because we are competitors,” Fujita commented. Organisers Co-organisers Supported by Telephone: +44 (0) 17 37-64 57 77 There has been some speculation in Fax: +44 (0) 17 37-64 58 88 Tokyo how far the rapprochement of email: [email protected]

ACW MARCH 2009 17

featurefocus ACE Survey

Air Cargo Excellence Survey

ACW MARCH 2009 19 featurefocus ACE Survey

The Forwarders’ Excellent Airlines any years ago, when Total Quality Management (TQM) Mwas the favorite mantra of manufacturers and service companies, managers would brag about a 99 percent quality factor. Not unlike the Sustainability, or ”Green” movement today, corporate marketing departments worked overtime to promote their performance. Then someone pointed out that unlike other service sectors, a one percent fail- ure rate in the airline business would rival Airport Freight Trends Worldwide deaths from car accidents or lung cancer. 2008 10% So we should explain that in our latest Air Cargo Excellence (ACE) Survey of 5%

93 airlines by their forwarder customers, 0% a score of 101 or more is really excellent - rather than just “very good.” –5% For 2008/09, 41 carriers or 44 percent –10% of the total reached or exceeded an “ex- –15% cellent” rating. International Domestic Total Not that the remainder are figuratively –20% falling out of the sky – apparently they’re –25% just not as good as the best according to –30% ACW’s forwarder readers. Dec. Jan. Feb. March April May June July Aug. Sept. Oct. Nov. Dec. In 2007, Delta Cargo was one of them. 2007 2008 Source: Airports Council International In the last survey it didn’t even feature in the Top 50 and obviously made little impression on the industry in terms of dropped to No.8 with 119.2. from the previous survey. customer service, performance, IT or Despite a $1.7 billion Group profit Another airline impressing forwarders overall value. forecast in 2008, Lufthansa says “about is Qantas Cargo that moved from 34th Then in May 2007 the airline an- 2,600” of its Germany-based cargo em- place to 6th with a huge leap in Value nounced, “The division is refocusing its ployees will experience short-time work- from 101 to 117 to produce an overall entire operation to provide better cus- ing from March 1 as a result of the global score of 119.3. Qantas Freight Enter- tomer service, greater quality of product recession. Senior executives will take a prises, which includes Qantas Cargo, and improved lines of communication voluntary pay cut. reported a profit before tax of $26.5 mil- between customers and providers.” With a seven point difference in the lion for the half-year ending in December Well it got that right. For the 2008/09 ACE Value Index, one conclusion is that ’08 - down $3.24 million on the previous survey, Delta came charging back in Lufthansa and Emirates may have similar comparative period. from nowhere to No.20 with an overall (excellent) levels of customer service, IT Other big jumpers were Air Canada figure of 113 – 13 points over the base- functionality and performance - but not from 40th to 15th place; Qatar Airways line of excellent. the same costs. from 30th to 11th, American from 29th Which may explain why, for the 2008 KLM Cargo, “The Reliable Airline” to 13th and Asiana from 33rd to 16th. 4th Quarter, Delta cargo revenue was up remained true to its tag line at No.4 for For the first time, all three major Gulf 74 percent over the 2007 quarter to $230 the second year running with a score of airlines, Etihad, Emirates and Qatar million. Including Northwest, revenue 122 - just behind Singapore Airlines that Airways, are in the ACW Excellence Top increased 24 percent to $374 million over moved up from 13th place. In contrast to 20 with an average overall score of 119.3 the same period a year earlier. KLM, its owner Air France scored 107.8 compared to the average for the Top 20 of Emirates Sky Cargo narrowly dis- overall – almost identical to its previous 118.20. Last year the Top 20 average was placed Lufthansa to top the latest In- year result. 115.75 so the excellent continue to excel. dex at 128.3 while Swiss World Cargo, Readers should note that the four top Out of the “best of the best” group is which enjoyed the No.2 slot last year, airlines all improved their overall scores Japan Airlines that dropped from No.5

20 MARCH 2009 ACW to 22 this past year. Also down sharply the top three with an Index jump from and a score of 90 in 2007 to 110.7 and was EVA Air Cargo from six to 24, Thai 98 to 105.5. In the next category, three- second place on the Index. Unlike Lon- Airways from 12 to 25 and UPS Air Cargo airports made significant baseline im- don Heathrow, which is also owned by which moved from an index of 113 and provements: Washington Dulles leaped Spanish infrastructure group Ferrovial, 14th place to 103.4 and No.36. However, 15 places to top the category at 115.6 London Gatwick remained in the “best despite the collective Intermediary view overall; Rockford moved up from 97 to of the best” although dropping on the of UPS’s in-house forwarder, the com- 104 and Kansas City from 22nd place to Index from 113 in 2007 to 103 last year. pany has just been recognized as “Cargo the 100 baseline at No.10. In South America, Buenos Aires and Airline of the Year” by an aviation indus- In Europe, the two mega airports of Santiago remained above the 100 base- try publication. Amsterdam and Frankfurt kept their line last year for airports under 500,000 Competitor FedEx Express on the more than excellent ratings while Lon- tonnes while Mexico City dropped to other hand improved its Top 20 perfor- don Heathrow maintained its compara- 92.8 on the Index. Bogota, Colombia was mance moving from an index of 115 to tively less-than-stellar reputation with a not reported on. 119 last year. score of 90.7 overall; Brussels improved For the mega airports in Asia and the While US Airways scored above the with a move from 94 in 2007 to the 100 Middle East, the airlines thought Seoul 100 mark for Customer Service and Value, baseline last year while Luxembourg had declined sharply in performance lower numbers for Performance and IT went in the other direction dropping with a move down the Index from an kept it just below the “excellent” baseline. from 100 in 2007 to 98 in 2008. overall 114 in 2007 to 97.5 last year. For the second year running, Alitalia Despite the announcement by SAS Meanwhile Shanghai made the biggest Cargo remained out of the baseline Index that it is only going to focus on bellyhold improvement in the mega group - rising with an overall score of 92.4. The cargo cargo in the future, Stockholm’s Arlanda from 92 to 101 in the same period as unit with its five MD-11 freighters is shut airport made a significant jump from 105 did Guangzhou in the below one million down despite an offer from Alcide Leali, to 116.9 overall to top the Index in the tonnes category - rising from an Index owner of Milan-based Alis Aerolinee below 500,000 tonnes category. Munich, position of 92 in 2007 to 102 in 2008. Italiane (AEI). If the Alitalia bankruptcy which recorded a decline in overall cargo Stand-outs in the category of less than administrator accepts the deal, a new traffic of two percent in 2008, saw its In- 500,000 tonnes handled last year is Bah- Alitalia Cargo based in Milan could re- dex drop from 116 and first place in 2007 rain, which improved its Index position launch freighter services as early as this to 105 and seventh place last year. from 102 in 2007 to top the category at month. AEI, also trading as Advanced Milan made a huge improvement in 112.8 and Sharjah’s score of 103.6 – up Cargo Airways, signed an MOU last year performance – moving from 22nd place from 101 in the previous survey. ACW with Airbus for five A330-200 freighters plus three options. Forwarder reaction SURVEY CRITERIA FOR AIRPORTS to the new company will be worth noting Performance in the next ACW survey. Fulfills promises and contractual agreements, dependable, prompt and courteous customer service, allied services – ground handling, trucking etc. Value The Airlines’ Competitive rates, rates commensurate with service level you require, value-added programs Excellent Airports Facilities Apron, warehousing, perishables center, access to highways and other modes s the Airport Council Interna- Regulatory Operations tional reports a continued slide Customs, security, FTZ Ain air cargo worldwide, the lat- est ACW Excellence Survey shows the SURVEY CRITERIA FOR AIRLINES airlines have changed their views about Customer Service the “best of the best” largest airports in Claims handled with expedience, problems solved in a prompt and courteous manner, professional North America. and knowledgeable sales force While Memphis and Anchorage re- Performance Fulfills promises and contractual agreements, dependable, accomplishes scheduled transit times mained No.1 and No.2 with an overall rating of 117.4 and 106.5 respectively, Value Competitive rates, rates are commensurate with service level you require, value added programs Los Angeles moved up from 94 to 105; Information Technology Indianapolis from 96 to 102; and Miami Tracking and tracing of shipments, Internet, electronic commerce capabilities from 94 to 101.9. Dropping out of the “excellent” baseline Index last year was The ACW 2008/09 ACE Survey asked respondents to evaluate each company by Chicago (101 down to 94.8) and Louis- rating four measures on a scale of one as the lowest to five as the highest. For each ville (92.6 from 102). measure, the average rating across all companies in the survey was calculated and set to a value of 100. For the complete survey of 93 airlines and 102 airports go to www. In the below one million tonnes cat- aircargoworld.com. egory, Toronto replaced San Francisco in

ACW MARCH 2009 21 featurefocus ACE Survey

TOP AIRLINES USTOMER 50NFORMATION USTOMER NFORMATION C I C I AIR CARRIER SERVICE PERFORMANCE VALUE TECHNOLOGY OVERALL AIR CARRIER SERVICE PERFORMANCE VALUE TECHNOLOGY OVERALL Emirates Sky Cargo...... 127 ...... 130 ...... 125 ...... 132 ....128.3 All Nippon Airways ...... 107 ...... 111 ...... 109 ...... 108 ....108.9 Lufthansa ...... 128 ...... 130 ...... 118 ...... 135 ....127.7 Alaska Airlines ...... 109 ...... 109 ...... 107 ...... 107 ....107.9 Singapore Airlines ...... 125 ...... 127 ...... 119 ...... 129 ....124.7 Air France ...... 107 ...... 105 ...... 107 ...... 113 ....107.8 KLM ...... 125 ...... 122 ...... 117 ...... 124 ....122.0 United Airlines ...... 103 ...... 105 ...... 108 ...... 114 ....107.6 Virgin Atlantic ...... 126 ...... 124 ...... 118 ...... 117 ....121.2 Nippon Cargo Airlines ...... 108 ...... 108 ...... 105 ...... 107 ....106.9 Qantas ...... 122 ...... 120 ...... 117 ...... 119 ....119.3 LAN Cargo ...... 110 ...... 105 ...... 104 ...... 108 ....106.6 Korean Air ...... 118 ...... 123 ...... 118 ...... 118 ....119.2 BAX Global ...... 102 ...... 106 ...... 102 ...... 114 ....105.7 Swiss WorldCargo ...... 125 ...... 118 ...... 117 ...... 117 ....119.2 Air New Zealand ...... 110 ...... 109 ...... 99 ...... 102 ....105.1 FedEx Express ...... 117 ...... 118 ...... 112 ...... 129 ....119.0 Martinair ...... 110 ...... 103 ...... 104 ...... 100 ....104.4 Cathay Pacific ...... 117 ...... 119 ...... 116 ...... 120 ....118.2 SAS ...... 102 ...... 108 ...... 101 ...... 106 ....104.2 Qatar Airways...... 116 ...... 117 ...... 119 ...... 114 ....116.7 UPS Air Cargo ...... 102 ...... 102 ...... 103 ...... 106 ....103.4 Southwest Airlines ...... 119 ...... 118 ...... 115 ...... 112 ....116.2 Malaysia Airlines ...... 105 ...... 101 ...... 101 ...... 106 ....103.2 American Airlines ...... 113 ...... 114 ...... 113 ...... 122 ....115.5 Air China...... 103 ...... 106 ...... 109 ...... 96 ....103.2 British Airways ...... 116 ...... 110 ...... 114 ...... 119 ....114.5 ABX ...... 104 ...... 101 ...... 104 ...... 99 ....101.9 Air Canada ...... 116 ...... 115 ...... 114 ...... 113 ....114.5 Polar Air Cargo ...... 102 ...... 98 ...... 106 ...... 101 ....101.8 Asiana Airlines ...... 114 ...... 116 ...... 114 ...... 111 ....114.0 Royal Jordanian Airlines ...... 103 ...... 99 ...... 100 ...... 104 ....101.3 Cargolux ...... 114 ...... 119 ...... 111 ...... 112 ....114.0 bmi British Midland ...... 97 ...... 99 ...... 100 ...... 102 ...... 99.6 Etihad Airways ...... 111 ...... 112 ...... 116 ...... 113 ....113.0 South African Airways ...... 96 ...... 97 ...... 102 ...... 103 ...... 99.6 Continental Airlines ...... 114 ...... 114 ...... 113 ...... 111 ....113.0 US Airways ...... 103 ...... 98 ...... 101 ...... 96 ...... 99.5 Delta Cargo ...... 112 ...... 107 ...... 114 ...... 118 ....112.6 Gulf Air ...... 95 ...... 101 ...... 101 ...... 101 ...... 99.3 China Airlines ...... 114 ...... 112 ...... 113 ...... 108 ....112.0 LOT Polish Airlines ...... 98 ...... 98 ...... 99 ...... 101 ...... 99.1 Japan Airlines ...... 113 ...... 118 ...... 102 ...... 114 ....111.7 TAP Air Portugal ...... 100 ...... 97 ...... 99 ...... 100 ...... 99.1 Austrian Cargo ...... 113 ...... 109 ...... 111 ...... 111 ....110.8 Northwest Airlines ...... 95 ...... 98 ...... 101 ...... 100 ...... 98.3 EVA Air Cargo ...... 111 ...... 110 ...... 110 ...... 110 ....110.1 El Al...... 101 ...... 101 ...... 97 ...... 94 ...... 98.3 Thai Airways ...... 113 ...... 111 ...... 110 ...... 104 ....109.5 Finnair ...... 97 ...... 97 ...... 102 ...... 96 ...... 98.0 Survey respondents noted significant improvements by these airlines. Freighter Service from over 90 cities...

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MIAMI INTERNATIONAL AIRPORT One Airport for All the Americas www.miami-airport.com/html/cargo.html

22 MARCH 2009 ACW PERFORMANCE VALUE FACILITIES OPERATIONS OVERALL PERFORMANCE VALUE FACILITIES OPERATIONS OVERALL Airports North America - 1,000,000 or more tonnes Airports Europe - 100,000 to 499,999 tonnes Memphis, MEM ...... 115 ...... 114 ...... 120 ...... 121 ....117.4 Stockholm, ARN ...... 118 ...... 116 ...... 119 ...... 115 ....116.9 Anchorage, ANC ...... 114 ...... 102 ...... 102 ...... 108 ....106.5 Milan, MXP ...... 111 ...... 110 ...... 115 ...... 108 ....110.7 Los Angeles, LAX ...... 102 ...... 107 ...... 104 ...... 107 ....105.0 Zurich, ZRH ...... 106 ...... 104 ...... 111 ...... 110 ....107.7 Indianapolis, IND ...... 104 ...... 101 ...... 101 ...... 102 ....102.0 Manchester, MAN ...... 109 ...... 114 ...... 99 ...... 103 ....106.3 Miami, MIA ...... 102 ...... 103 ...... 103 ...... 100 ....101.9 Rome, FCO ...... 103 ...... 105 ...... 107 ...... 110 ....106.3 Chicago, ORD ...... 92 ...... 95 ...... 96 ...... 96 ...... 94.8 Copenhagen, CPH ...... 104 ...... 106 ...... 101 ...... 108 ....104.9 Louisville, SDF ...... 86 ...... 93 ...... 96 ...... 96 ...... 92.6 Munich, MUC ...... 112 ...... 98 ...... 106 ...... 102 ....104.6 New York, JFK ...... 88 ...... 91 ...... 89 ...... 86 ...... 88.2 Frankfurt-Hahn, HHN ...... 99 ...... 105 ...... 105 ...... 103 ....103.0 London Gatwick, LGW ...... 101 ...... 101 ...... 105 ...... 105 ....102.9 Airports North America - 500,000 to 999,999 tonnes Vienna, VIE ...... 104 ...... 106 ...... 103 ...... 99 ....102.8 Dallas/Ft. Worth, DFW ...... 111 ...... 116 ...... 114 ...... 118 ....114.7 Athens, ATH ...... 103 ...... 94 ...... 113 ...... 100 ....102.5 Toronto, YYZ ...... 106 ...... 102 ...... 108 ...... 107 ....105.5 Chateauroux-Deols ...... 102 ...... 102 ...... 96 ...... 103 ....100.6 Atlanta, ATL ...... 103 ...... 100 ...... 112 ...... 103 ....104.5 Madrid, MAD ...... 96 ...... 102 ...... 103 ...... 98 ...... 99.6 Oakland, OAK ...... 96 ...... 98 ...... 94 ...... 101 ...... 97.4 Liege, LGG ...... 94 ...... 98 ...... 98 ...... 105 ...... 98.7 San Francisco, SFO ...... 98 ...... 97 ...... 96 ...... 96 ...... 96.8 Moscow, SVO ...... 104 ...... 97 ...... 97 ...... 96 ...... 98.7 Newark, EWR ...... 94 ...... 97 ...... 91 ...... 93 ...... 93.9 Oslo, OSL ...... 95 ...... 99 ...... 105 ...... 97 ...... 98.7 Philadelphia, PHL ...... 92 ...... 89 ...... 85 ...... 81 ...... 87.2 London Stansted, STN ...... 97 ...... 99 ...... 92 ...... 104 ...... 98.2 East Midlands, EMA ...... 98 ...... 98 ...... 96 ...... 96 ...... 96.8 Airports North America - 100,000 to 499,999 tonnes Helinski, HEL...... 87 ...... 102 ...... 96 ...... 96 ...... 94.9 Washington Dulles, IAD .....114 ...... 115 ...... 117 ...... 116 ....115.6 Barcelona, BCN ...... 87 ...... 94 ...... 96 ...... 96 ...... 93.0 Orlando, MCO...... 112 ...... 116 ...... 114 ...... 113 ....113.6 Ostend, OST...... 101 ...... 80 ...... 92 ...... 92 ...... 91.1 Denver, DEN ...... 108 ...... 109 ...... 111 ...... 116 ....111.0 Vatry, XCR ...... 99 ...... 90 ...... 88 ...... 81 ...... 89.3 Houston, IAH ...... 112 ...... 105 ...... 110 ...... 111 ....109.6 Istanbul, IST...... 87 ...... 91 ...... 83 ...... 91 ...... 88.1 Minneapolis/St. Paul, MSP ...... 108 ...... 109 ...... 102 ...... 107 ....106.8 Lyon St. Exupery, LYS ...... 85 ...... 89 ...... 76 ...... 83 ...... 83.5 Phoenix, PHX ...... 108 ...... 108 ...... 104 ...... 106 ....106.6 Rockford, RFD ...... 102 ...... 110 ...... 104 ...... 100 ....104.0 Airports Latin America - 100,000 - 499,999 tonnes Buenos Aires, EZE ...... 108 ...... 107 ...... 101 ...... 107 ....106.2 Vancouver, YVR ...... 100 ...... 100 ...... 106 ...... 98 ....100.8 Santiago, SCL ...... 104 ...... 106 ...... 97 ...... 109 ....104.4 Ontario (CA), ONT ...... 104 ...... 99 ...... 98 ...... 100 ....100.4 Kansas City, MCI ...... 102 ...... 102 ...... 94 ...... 103 ....100.1 Sao Paulo, GRU ...... 95 ...... 98 ...... 101 ...... 93 ...... 96.7 Seattle/Tacoma, SEA ...... 101 ...... 96 ...... 99 ...... 105 ....100.1 Mexico City, MEX ...... 92 ...... 89 ...... 101 ...... 91 ...... 92.8 Fort Worth Alliance, AFW ...... 102 ...... 106 ...... 100 ...... 91 ...... 99.7 San Antonio, SAN ...... 98 ...... 97 ...... 104 ...... 99 ...... 99.7 Airports Asia & Middle East - 1,000,000 or more tonnes Singapore, SIN...... 110 ...... 103 ...... 105 ...... 106 ....106.1 Boston, BOS ...... 105 ...... 91 ...... 105 ...... 96 ...... 99.2 Tokyo, NRT ...... 106 ...... 105 ...... 102 ...... 107 ....105.1 Montreal, YMX ...... 103 ...... 95 ...... 102 ...... 96 ...... 98.8 Hong Kong, HKG ...... 103 ...... 103 ...... 100 ...... 106 ....103.1 Detroit, DTW ...... 94 ...... 100 ...... 88 ...... 111 ...... 98.3 Dubai, DBX ...... 102 ...... 101 ...... 105 ...... 103 ....102.8 Montreal Trudeau, YUL ...... 98 ...... 102 ...... 94 ...... 96 ...... 97.7 Bradley, BDL ...... 101 ...... 99 ...... 94 ...... 87 ...... 96.0 Shanghai Pudong, PVG ...... 98 ...... 103 ...... 102 ...... 102 ....101.0 Fort Wayne, FWA ...... 98 ...... 93 ...... 96 ...... 91 ...... 94.5 Seoul Incheon, ICN ...... 96 ...... 100 ...... 97 ...... 97 ...... 97.5 Portland, PDX ...... 98 ...... 93 ...... 92 ...... 95 ...... 94.5 Bangkok, BKK ...... 94 ...... 94 ...... 94 ...... 88 ...... 92.5 Winnepeg, YWG ...... 94 ...... 89 ...... 100 ...... 91 ...... 93.4 Taipei, TPE ...... 92 ...... 92 ...... 95 ...... 90 ...... 92.0 Cincinnati, CVG ...... 89 ...... 92 ...... 91 ...... 101 ...... 93.4 Beijing, PEK ...... 92 ...... 89 ...... 89 ...... 87 ...... 90.0 Baltimore/Washington, BWI ...... 97 ...... 95 ...... 88 ...... 90 ...... 92.6 Salt Lake City, SLC ...... 83 ...... 89 ...... 99 ...... 93 ...... 90.9 Airports Asia & Middle East - 500,000 to 999,999 tonnes Charlotte, CLT ...... 89 ...... 98 ...... 91 ...... 83 ...... 90.2 Osaka, KIX ...... 107 ...... 106 ...... 111 ...... 110 ....108.4 Toledo, TOL ...... 82 ...... 93 ...... 88 ...... 91 ...... 88.3 Tokyo, HND ...... 111 ...... 110 ...... 96 ...... 106 ....105.5 Guangzhou, CAN ...... 100 ...... 101 ...... 107 ...... 101 ....102.0 Airports Europe - 1,000,000 or more tonnes Kuala Lumpur, KUL ...... 99 ...... 101 ...... 107 ...... 100 ....101.9 Frankfurt, FRA ...... 108 ...... 104 ...... 103 ...... 108 ....105.7 Shenzen, SZX ...... 93 ...... 97 ...... 98 ...... 103 ...... 97.8 Amsterdam, AMS ...... 105 ...... 103 ...... 105 ...... 106 ....104.8 Mumbai, BOM ...... 90 ...... 89 ...... 80 ...... 83 ...... 85.5 Paris De Gaulle, CDG ...... 98 ...... 98 ...... 102 ...... 96 ...... 98.7 London Heathrow, LH ...... 88 ...... 95 ...... 90 ...... 90 ...... 90.7 Airports Asia & Middle East - 100,000 - 499,999 tonnes Bahrain, BAH ...... 108 ...... 110 ...... 123 ...... 111 ....112.8 Airports Europe - 500,000 to 999,999 tonnes Abu Dhabi, AUH ...... 113 ...... 109 ...... 112 ...... 114 ....112.2 Cologne/Bonn CGN ...... 99 ...... 103 ...... 101 ...... 103 ....101.8 Nagoya, NGO ...... 108 ...... 110 ...... 111 ...... 113 ....110.4 Brussels, BRU ...... 105 ...... 96 ...... 98 ...... 101 ....100.1 New Delhi, DEL ...... 99 ...... 115 ...... 111 ...... 103 ....106.8 Luxembourg, LUX ...... 96 ...... 101 ...... 101 ...... 95 ...... 98.1 Shanghai Honqiao, SHA ...... 110 ...... 107 ...... 98 ...... 99 ....103.7 Sharjah, SHJ...... 102 ...... 102 ...... 107 ...... 103 ....103.6 Manila, MNL ...... 97 ...... 87 ...... 102 ...... 101 ...... 96.5 Jakarta, CGK ...... 88 ...... 89 ...... 101 ...... 97 ...... 93.7 Macau, MFM ...... 107 ...... 93 ...... 84 ...... 90 ...... 93.4 Komatsu, KQD ...... 88 ...... 87 ...... 76 ...... 84 ...... 83.7 Survey respondents noted significant improvements by these airports. Senai, JHB ...... 80 ...... 93 ...... 75 ...... 85 ...... 83.1

ACW MARCH 2009 23

The new 777F and the 747-8F make for an unbeatable combination. Already the most capable and flexible freighters in the industry, together they fulfill virtually any large payload (from 100-135 tonnes), range and mar- ket requirement. Add to that industry-leading efficiency and you’ve got the biggest advantage of all—the highest profit potential combination in the business. No glossy coat In the Year of the Ox? regionfocus Asia

huge priority at the moment for its top brass. In late January management declared that it needed close to $1 billion in funding for working capital and to refi- nance short-term loans. MASkargo was due to return one of its leased 747- 200Fs at the end of last year, trimming its cargo fleet of six 747 freighters (four of them –200 models) and one A300F (all of them leased). MASkargo head Shahari Sulaiman has indicated that he intends to shrink capac- ity by eight percent in 2009. That may be not enough to match the decline in demand. Despite their fiscal prudence, the economies in the region are hurting severely. Exports have dropped he luster has come sharply, but this is only part of the area’s woes. As Goh off Southeast Asia’s seemingly limitless capacity pointed out, imports have fared even worse – and the for growth. results have been painful. In January, Swissport announced that it was “Volumes are down 20-30 percent,” observed Steve pulling out of Changi airport, the epicenter of the Dearnley, chief executive Asia-Pacific of DB Schenker. Tregion’s airfreight activities. According to media Some sectors, notably the life sciences and pharmaceu- reports the handling giant, who entered Singapore tical business, have fared comparatively well. This has in 2005 in what was supposed to be the first step been good news for Singapore, which saw its electronics of a steady expansion in Asia, had suffered losses industry migrate to other countries. However, the sec- in excess of $33 million at Changi. tor’s strength has been relative; although it has fared Like its smaller rivals, Singapore Airlines has less disastrously than others, Dearnley said the volumes been hit by the global economic slowdown. In generated are nowhere near the magnitude of what the the quarter that ended December 31 profit was electronics industry has sent by air in the past. down 42.8 percent. At least it was still a profit, The implosion of electronics traffic has hit Malaysia which is more than can be said about the airline’s hard. Intel’s decision to close a plant in the Penang area cargo business. has not helped and made life more difficult for MASkar- SIA Cargo suffered a $46 million loss in the pe- go, which was already struggling to digest the erosion riod, down from a $76 million profit a year earlier. of Chinese exports, which account for an estimated 30 SIA has responded to the situation with adjust- percent of its revenues. ments in its network, curbing frequencies on a In Thailand the political turmoil that culminated in a number of longhaul as well as regional routes. In change in government paralyzed airfreight flows during late January SIA Cargo took one of its 747-400 the blockade of the capital’s airports by protesters last freighters out of service and parked it. The cut- year, but beyond the backlogs from that episode, the backs in passenger flights have not necessitated situation has not shown any significant impact on the any change in the freighter schedule, so the carrier air cargo sector, according to industry executives. Far will continue to utilize 12 747-400Fs until Septem- more painful has been the slump in automotive business, ber, when a converted 747-400 is to join the fleet. of which Thailand had established itself as the center in “If the market picks up we can always bring the region. back the freighter,” said Goh Choon Phong, presi- Indonesia has fared relatively well, owing to sig- dent of SIA Cargo. Down the road he has two nificant domestic consumption, according to Goh. A more converted 747-400 freighters to join the number of logistics operators, including DHL Global For- fleet, but not until 2011. warding and DGX, have expanded their footprint in the Thai Airways, which does not operate any country during the past year. freighters, has expressed a desire to push Singapore, whose GDP grew 7.7 percent in 2007 back the delivery dates of the six A330 aircraft and 1.2-1.5 percent in 2008, is projecting a decline it has on order for this year. Cargo is not a between two and fve percent this year. In the wake of

ACW MARCH 2009 27 regionfocus Asia

the exodus of electronics production, by a rapid expansion of its electronics O/D traffic has waned, but it has built production base that has taken over on its strengths as the airfreight hub for from garments and seafood as the chief the region. According to a recent study airfreight commodity. by TNT, Singapore’s trade links with “A lot of contract manufacturers Indonesia, Malaysia, the Philippines and have moved to Vietnam,” Dearnley Thailand alone account for nearly 15 observed. Much of this has migrated percent of total volumes transported by across the border from China. Vietnam air from the city-state. has been one of the chief beneficiaries Vietnam has been the rising star in of the growing trend of international Southeast Asia - its momentum fuelled customers to diversify their supplier base beyond China under the ‘China- plus-one’ concept. The growth encouraged MASkargo to mount A300-600F flights to Viet- nam. SIA Cargo also launched freighter flights from its home base via Vietnam to China, but those were suspended when the downturn hit the region, in- cluding the erstwhile shooting star. Goh and others see good potential in Viet- nam, but for the moment it is suffering like everyone else. According to some schools of eco- nomic thought, Asia should have been tor of TNT for Southeast Asia, stressed sufficiently “decoupled” from the US the link between regional and intercon- economy to maintain its momentum on tinental flows. “Demand is mainly driven the strength of intra-regional growth. by customers in the high-tech, equip- Clearly this has not happened. Intra-Asia ment and machinery and healthcare sec- traffic is down, faring only slightly bet- tors that are increasingly moving large ter than the longhaul sectors to North volumes of high-value goods between America and Europe. Southeast Asia, China and Europe. In Nor has ASEAN fulfilled its promise of fact, Greater China is one of Southeast more open skies, which were supposed Asia’s largest trade partners, represent- to arrive for cargo in 2008. The region’s ing some 24 percent of total express vol- political masters have dithered between umes transported by air. This is followed the idea of greater integration within by Europe representing 20 percent, with ASEAN or the pursuit of bilateral deals trade within Southeast Asia accounting with China and India. for 11 percent,” he stated. While intra-ASEAN trade has risen With a few exceptions, such as steadily, that momentum has been MASkargo flying an A300F to Vietnam eclipsed by member states’ business with and Thailand since the fourth quarter of China and India. Goh and others expect last year, Southeast Asia has not spawned to see more headway in terms of open new regional freighter activities. Nor has skies within ASEAN in 2009, but the the recent carrier retrenchment created head of SIA Cargo does not anticipate any openings for freighters to fill gaps left any massive change that would suddenly by cuts in passenger flight schedules. As unleash a flood of regional traffic. Goh pointed out, passenger traffic has Most markets within the region have declined much less than cargo demand, reasonably open access already for air- so the belly capacity, which dominates lines from member states. From Dearn- regional routes, has been adequate. ley’s vantage point, intra-ASEAN trade Forwarders have not had any chal- helps, “but it’s not a sector to make a lenges finding lift out of the major re- SWISSWORLDCARGO.COM living on”. gional airports. “The reduction of upper Onno Boots, regional managing direc- and lower deck air capacity and ocean

28 MARCH 2009 ACW from its home base via Europe to Brazil, Colombia and Ecuador. Management is also scrutinizing sev- eral possible destinations in Africa to step up its presence in that part of the world, which currently consists of ser- vice to Nairobi. In Europe the carrier has fared well with its seventh freedom* out of Belgium, which spawned a number of transatlantic routes. Goh expressed in- terest to develop this further. Compared to other sectors, Southeast Asia is still looking bright to many opera- tors. The IJS offices in the region (locat- ed in Singapore, Thailand, Vietnam and the Philippines) comfortably exceeded their 2008 targets, Cutler reported. “Our business plans for 2009 are still on schedule with investments for IT and sales scheduled to be executed in the first quarter. We are very bullish on the region,” he commented. Boots is equally upbeat. “The trade flows within the region and other key freight capacity has not had any effect on ers introducing more flexible scheduling, markets in China and Europe offer tre- IJS Global’s procurement. There is still they will place the aircraft where rev- mendous growth potential,” he declared. excess capacity available on both modes enue streams are acceptable, so for now Between this year and 2013 TNT has on most lane segments,” remarked Hugh things are working well. We are however budgeted nearly $130 million for invest- Cutler, vice president of sales and mar- concerned with the long-term impact of ment in Southeast Asia to boost its net- keting of forwarder IJS Global. carriers shrinking their network,” he con- work, connectivity and infrastructure. “Carriers continue to shrink their tinued. “Ultimately it may cause disrup- networks, but currently we do not have tions in the supply chain.” *This term is applied to an airline any bottlenecks as far as capacity is con- While Goh sees promising potential in operating a roudtrip service and carrying traffic between points in two cerned,” commented Ole Ringheim vice the region for the long term, SIA Cargo foreign countries without serving its president, airfreight, Asia-Pacific of DHL is currently focusing its efforts to find home country. For example: SIA operates Global Forwarding. attractive markets further afield. In early between Brussels (A) and Sao Paulo (C) “As a matter of fact, with several carri- February it launched a weekly freighter without serving Singapore (B).

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The 2009 Express Delivery Guide

The Air Cargo World Express Delivery Guide is based upon responses to questionnaires from airlines and express companies throughout the world. To update information, or to be included in the directory, send information to: Air Cargo World Express Delivery Guide 1080 Holcomb Bridge Road, Roswell Summit Building 200 # 255, Roswell, GA 30076 USA. Updates can also be faxed to our offices in the U.S. at

202-355-1171 or e-mailed to Sue Addy, [email protected]. ACW MARCH 2009 31 featurefocus 2009 Express Delivery Guide

ABF FREIGHT SYSTEM ADCOM WORLDWIDE Phone: 718-874-2911. Fax: 718-874-6480. 3801 Old Greenwood Rd., Fort Smith, Ark., 72903. 7424 W. 78th St, Edina, MN 55439. E-Mail: [email protected]. Phone: 479-785-8700 Fax: 479-785-8992 Phone: 952-829-7990. Fax: 952-829-9124. WWW.airmax-intl.com. E-Mail: [email protected]. WWW.abf.com E-Mail: [email protected]. Contact: Elbia Madera-Kundi, President; Contact: Wesley B. Kemp, President; WWW.adcomworldwide.com. Raj Kundi, VP Sales/Mktg. Roy Slagle, Senior. VP Sales/Mktg. Contact: Robert Friedman, President; Express Service Name: AIRFIRST COURIER Express Service Name: TimeKeeper John Klesch, VP of Sales/Mktg. Delivery: Same/Overnight/2nd/3rd – Anytime, Delivery: Overnight/2nd/3rd – 10 a.m., air- Delivery: Same – door-to-door, guaranteed. airport-to-airport, door-to-door. Mode: Combo. port-to-airport, door-to-door, guaranteed. Overnight – noon, door-to-door, guaranteed. Max. Pkg.: No Limit. Max Dimensions: No Mode: Combo. Payment: Bill shipper, bill 2nd/3rd – 10 a.m., door-to-door, guaranteed. Limit. Payment: Bill shipper, bill recipient, third recipient, third party, major credit cards. Mode: Combo. Max. Pkg.: No Limit. Max party, major credit cards accepted. Optional Dimensions: No Limit. Payment: Bill ship- Service: Sat., Sun., holiday, next flight, 24/7, ACCESS COURIER per, bill recipient, third party, COD, major credit 365 days, unknown and known cargo, medical 1920 Beltway Drive, St Louis, MO 63114. cards. Optional Service: Sat., Sun., holiday, shipments, courier cargo, warehousing/storage, Phone: 314-968-5800 Fax: 314-429-6622 next flight, prepaid. Delivery Zone: All. wholesale. Delivery Zone: All. E-Mail: [email protected] WWW.accesscourier.com ADVANTAGE GLOBAL AIRNET SYSTEMS Contact: Tim Phelan, President; FREIGHT SERVICES 7250 Star Check Drive, Columbus, OH 43217 Sue Sprajcar, VP Sales & Mktg 1600 New Highway, Farmingdale, NY 11735. Phone: 614-409-4859. Fax: 614-409-7859. Delivery: Same Day – ASAP, airport-to- Phone: 800-635-0002. Fax: 631-773-5264. E-Mail: [email protected] airport, door-to-door. Overnight – 24/7. E-Mail: [email protected] WWW.airnet.com Max. Pkg.: No Limit. Payment: Bill shipper WWW.advantageairexpress.com Contact: Bruce Parker, President; Optional Service: available to work with Contact: Michael Lansky, President; Larry Glasscock, VP Sales & Mktg. your times. Delivery Zone: Continental U.S. Don DeGregoris, VP Sales/Mktg. Express Service Name: Airnet. Delivery: Sameday – 10 a.m., airport-to-air- Delivery: Same Day - Anytime, airport-to-airport, ACE DELIVERY & MOVING port, door-to-door, guaranteed. Overnight/2nd door-to-door; Overnight - by 9 a.m. in most U.S. 7920 Schoon St, Anchorage, AK 99518. – noon, 5 p.m., airport-to-airport, door-to- markets, airport-to-airport, door-to-door, guar- Phone: 907-522-6684. Fax: 907-349-4011. door, guaranteed. 3rd Day – 10 a.m., noon, anteed with AMC service. Mode: Combo. Max. E-Mail: [email protected]. 5 p.m., airport-to-airport, door-to-door, Pkg.: under 100 lbs. (90”) Payment: Bill ship- WWW.alaskanace.com guaranteed. Mode: Combo. Max. Pkg.: No per, bill recipient, third party, major credit cards. Contact: GE “Hank” Schaub, President. limit. Max Dimensions: No Limit. Payment: Optional Service: Sat., Sun., holiday, next flight, Delivery: Same Day/overnight/2nd/3rd – airport- Bill shipper, bill recipient, COD, third party. airnet mission critical (AMC), on-demand cargo to-airport, door-to-door, guaranteed. Mode: Optional Service: Sat., Sun., holiday, next charter. Delivery Zone: Continental U.S., Canada. Combo including Marine. Max. Pkg.: depends flight, prepaid. Delivery Zone: Alaska, Can- on mode of transportation required. Max Di- ada, Continental U.S., Hawaii, Western Europe. mensions: depends on mode of transportation required. Payment: Bill shipper, bill recipient, AIRFIRST third party, COD, major credit cards. Optional 130 Rattlesnake Gutter Road, Leverett, MA Service: Sat., Sun., holiday, next flight, prepaid, 01054-9726. hot shots. Delivery Zone: Alaska. Phone: 413-367-0303. Fax: 413-367-2853. E-Mail: [email protected] WWW.airfirst.com ACTION CARGO Contact: Lewis B. Sckolnick, President AIT WORLDWIDE LOGISTICS 850 San Souci Parkway, Suite 394, Hanover Delivery: Same/Overnight/2nd/3rd - airport- 701 N. Rohlwing Road, Itasca, IL 60143. Township, PA 18706. to-airport, door-to-door. Mode: Combo. Pay- Phone: 800-669-4248. Fax: 630-766-0205. Phone: 800-451-3158. Fax: 866-815-8767. ment: Major Credit Cards Accepted, Prepay. E-Mail: [email protected]. E-Mail: [email protected]. Optional Service: Sat., Sun., holiday, pre- WWW.aitworldwide.com. WWW.actioncargo.com. paid.Delivery Zones: all. Contact: Steven Leturno and Contact: Robert Weiner, President; Daniel Lisowski, co-founders; Tom Robertson, VP Sales & Mktg. AIRGROUP EXPRESS/AIRGROUP Vaughn Moore, VP Sales/ Mktg. Delivery: Same/Overnight/2nd/3rd – airport- 1227 120th Ave NE, Bellevue, WA 98005. Delivery: Same/Overnight/2nd/3rd - As soon as to-airport, door-to-door, guaranteed. Mode: Phone: 425-462-1094. transit allows, airport-to-airport, door-to-door. Combo. Max. Pkg.: No Limit. Max Dimen- Fax: 425-462-0768. Mode: Combo. Max. Pkg.: No limit. Payment: sions: No Limit. Payment: Bill shipper, bill E-Mail: [email protected]. Bill shipper, bill recipient, third party, COD, EDI, recipient, third party, COD, major credit cards WWW.airgroup.com. wires EFT. Optional Service: Sat., Sun., holiday, accepted. Optional Service: Sat., Sun., Contact: Dan Stegemoller, COO; next flight, prepaid. Delivery Zone: All. holiday, next flight, prepaid. Delivery Zone: Noel Howard, Dir of Ops. Continental U.S., Canada, Mexico. Delivery: Same/Overnight/2nd/3rd – per re- ALASKA AIRLINES quest, airport-to-airport, door-to-door. Mode: PO Box 68900, SEAFZ, Seattle, WA 98168. ACTION MESSENGER SERVICE Combo. Max. Pkg.: No limit. Max Dimen- Phone: 800-225-2752. Fax: 206-392-2641. 4325 W. Patrick Lane #135, Las Vegas, NV 89118. sions: No Limit. Payment: Bill shipper, bill WWW.alaskacargo.com. Phone: 702-798-9633. Fax: 702-798-0966. recipient, COD, third party, major credit cards. Contact: Bill Ayer, President; E-Mail: [email protected]. Optional Service: Sat., Sun., holiday, next Mattt Herbic, Managing Dir. Cargo. WWW.actionlv.com flight, prepaid. Delivery Zone: All. Express Service Name: Goldstreak Package Contact: Art Ruben, President; Express. Greg Clemens, Sales & Marketing. AIRMAX INTERNATIONAL Delivery: Same/Overnight - next flight avail- Mode: Combo. Delivery Zone: Continental U.S. 161-15 Rockaway Blvd., Jamaica, NY 11434. able, airport-to-airport, door-to-door, guaran-

32 MARCH 2009 ACW teed. Mode: Air. Max. Pkg.: 100 lbs. Pay- Paul Rosenblatt, VP Sales & Mktg. guaranteed (domestic). Mode: Combo. Max. ment: Bill shipper, bill recipient, major credit Payment: Bill shipper, major credit cards Pkg.: No limit. Payment: Bill shipper, bill cards. Optional Service: Sat., Sun., holiday, accepted. Optional Service: Sat., holiday, recipient, third party. Optional Service: Sat, next flight. Delivery Zone: Alaska, Canada, next flight, prepaid. Delivery Zone: Conti- Sun., holiday, next flight. Delivery Zone: All. Continental U.S., Mexico. nental U.S. BAX GLOBAL/SCHENKER USA AMERIFLIGHT 440 Exchange, Irvine, CA 92602. 4700 Empire Avenue, Hangar 1, Burbank, CA Phone: 800-CALL-BAX. 91505. E-Mail: [email protected]. Phone: 818-847-0000. Fax: 818-847-0305. WWW.baxglobal.com E-Mail: [email protected] Contact: Dennis Eittreim, President; WWW.ameriflight.com Jeffrey Barrie, VP Sales/Mktg. Contact: Gary Richards, President; Express Service Name: Baxsuite North Peter Schiess, Director of Marketing. America Delivery: Same/Overnight/2nd/3rd – airport- Delivery: Same – door-to-door. Overnight ALG WORLDWIDE LOGISTICS to-airport. Mode: Airplane. Payment: Bill – noon, 5 p.m., door-to-door, guaranteed. 745 Dillon Drive, Wooddale, IL 60191. shipper, bill recipient, COD. Optional Ser- 2nd/3rd – 5 p.m., door-to-door, guaranteed. Phone: 630-350-7000. Fax: 630-766-2037. vices: Sat., holiday, next flight. Delivery Mode: Combo. Payment: bill shipper, bill E-Mail: [email protected] Zone: Canada, Continental U.S., Mexico. recipient, third party, COD, major credit cards WWW.algworldwidelogistics.com accepted. Optional Services: Sat., holiday, Contact: Pat Delmonico, President; A.P.X. INTERNATIONAL next flight, prepaid. Delivery Zone: Alaska, Daniel Fenwick, VP Sales & Mktg. The Miami Free Zone, 2315 NW 107 Avenue, Canada, Continental U.S., Hawaii, Mexico. Express Service Name: Admiral Express M1-28, Miami, FL 33172. Delivery: Same/Overnight/2nd/3rd – airport- Phone: 305-597-0258. Fax: 305-592-0266. BERGERON FREIGHT SERVICES to-airport, door-to-door, guaranteed. Mode: E-Mail: [email protected] 200 Crofton Rd., Kenner, LA 70062. Combo. Payment: Bill shipper, bill recipient, WWW.shipping-worldwide.com Phone: 504-443-3748. Fax: 504-443-1334. major credit cards, third party, COD. Option- Contact: Andy Guerra-Mondragon, President. E-Mail: [email protected]. al Services: Sat., Sun., holiday, next flight, Express Service Name: Global Max Freight Contact: Troy L. Bergeron, President; prepaid. Delivery Zone: All. Calculator Judy Smith, VP Sales/Mktg. Payment: Bill shipper, bill recipient, major Delivery: Same/Overnight/2nd/3rd - 10 a.m., AMERICAN AIRLINES CARGO credit cards accepted. Delivery Zone: All. noon, 5 p.m., airport-to-door, door-to-airport, 4255 Amon Carter Blvd, Ft. Worth, TX 76155. guaranteed. Phone: 817-967-3679. Fax: 817-931-1159. Mode: Truck. Max. Pkg.: No limit. Pay- E-Mail: [email protected]. ment: Bill shipper, bill recipient, third party, WWW.aacargo.com. COD. Optional Service: Sat., Sun., holiday, Express Service Name: Priority Parcel next flight, prepaid. Service, Expeditefs. Delivery: Same Day/Overnight PPS - flight spe- BONDED TRANSPORTATION cific, airport-to-airport, guaranteed; Same Day/ SOLUTIONS Overnight Expedited, flight specific, airport-to- 418 N. 27th Street, Milwaukee, WI 53208. airport, door-to-door, guaranteed. Mode: Com- Phone: 414-933-4500. Fax: 414-933-2787. bo. Max. Pkg.: Bulk; up to aircraft limits on E-Mail: [email protected] wide-bodied aircrafts; 90 linear. Payment: Bill ASSOCIATED GLOBAL SYSTEMS WWW.bondedtransportation.com shipper, bill recipient, third party, major credit 3333 New Hyde Park Rd., New Hyde Park, NY Contact: Pam Witt, President; Carrie Ehlers, VP. cards. Optional Service: Sat., Sun., holiday, 11042. Express Service Name: Bonded Transporta- next flight, prepaid. Delivery Zone: All. Phone: 516-627-8910. Fax: 516-627-8851. tion Solutions E-Mail: [email protected]. Delivery: Same – 24/7/365, NFO – on demand. WWW.agsystems.com. Mode: Truck. Payment: Bill shipper, third par- Contact: Norman Freeman, President. ty, COD, major credit cards accepted. Sat., Sun., Express Service Name: Associated Same Day. holiday, prepaid, next flight (warehousing, hot Delivery: Same - within 2 to 5 hrs, as required, shot work). Delivery Zone: Continental U.S. guaranteed; Overnight - 10:30 a.m., as required, guaranteed; 2nd/3rd - 12 p.m., as required, guaranteed. Mode: Combo. Max. Pkg.: No limit. Payment: Bill shipper, bill recipient, third party, COD. Optional Service: Sat., Sun., holi- day, next flight, prepaid. Delivery Zone: All. AVERITT EXPRESS BRITISH AIRWAYS WORLD CARGO 1415 Neal St., Cookeville, TN 38501. London Heathrow Airport, Carrus Cargo Ctr., Phone: 931-526-3306. Fax: 931-528-7804. P.O. Box 99, Hounslow, Middlesex TW6 2JS, E-Mail:[email protected]. United Kingdom. WWW.averittexpress.com. U.S. Address: 75-20 Astoria Blvd., Jackson AMERICAN EXPEDITING Contact: Sean O’Neil, Dir. of Expedited, Heights., NY 11370 2215 Arch Street, Philadelphia, PA 19103. Phil Pierce, VP Sales & Marketing. Phone: 347-418-4980. Fax: 347-418 4919 Phone: 215-751-1199. Fax: 215-751-9609. Express Service Name: Averitt Expedited. E-Mail: [email protected]. Contact: Victor Finnegan, President; Delivery: Same/2nd/3rd – 5 p.m. door-to-door, WWW.baworldcargo.com

ACW MARCH 2009 33 featurefocus 2009 Express Delivery Guide

Contact: David Shepherd, Senior VP/ E-Mail: [email protected] E-Mail: [email protected] Americas & Europe; WWW.cocargo.com WWW.cowtownexpress.com Joseph LeBeau, VP Commercial/the Contact: Jim McKeon, Senior Director, Sales Contact: Tony Lee, President. Americas. Express Service Name: QUICKPAK. Delivery: Same/2nd/3rd – 5 p.m., door- Express Service Brand Name: Prioritise. Delivery: Same – 10 a.m., noon, 5 p.m., airport- to-door, guaranteed. Overnight - 11 a.m., Mode: Air. Max. Pkg & Dimensions: No to-airport, guaranteed. Mode: Airplane. Max. door-to-door, guaranteed. Mode: Truck. Max Limit (based on aircraft limitations). Delivery Pkg.: 100 lbs. Payment: Bill shipper, third par- Pakg: 2,500 lbs. 4x6x8 feet. Payment: Bill Zone: All except Alaska, Hawaii. ty, major credit cards, (prepaid only). Optional shipper, bill recipient, COD, major credit cards. Service: Sat., Sun. (flight service only), holiday, Optional Service: Sat., holiday, next flight. CHICAGO MESSENGER SERVICE QUICKPAK is offered on Sat., & Sun., airport-to- Delivery Zone: DFW Metroplex. 1600 S. Ashland Avenue, Chicago, IL 60643. airport only. Delivery Zone: Alaska, Canada, Phone: 312-666-6800. Fax: 312-997-2528. Caribbean, Central/South America, Continental CS LOGISTICS E-Mail: [email protected] U.S., Australia/New Zealand (Cairns only), Ha- 11001 West Mitchell Street, Milwaukee, WI WWW.chicagomessenger.com waii, Japan/Pacific Rim, Mexico, Western Europe, 53214. Contact: William H. Factor, President; Southeast Asia, China (Beijing & Hong Kong Phone: 414-774-6322. Fax: 414-774-8370. Carl Rinchiuso, VP Sales & Mktg. only), Middle East (Tel Aviv & Delhi only). E-Mail: [email protected] Express Service Name: Hurrier Courier WWW.cslog.com Delivery: Same – 10 a.m., airport-to-airport, COURIER EXPRESS Contact: Michael Kreinz, President; door-to-door, guaranteed. Overnight - 8 a.m., 172 S. 21st Street, Pittsburgh, PA 15203. Steve Kreinz, VP Sales & Mktg. airport-to-airport, door-to-door, guaranteed. Phone: 800-837-5959. Fax: 412-481-1280. Delivery: Same/Overnight/2nd/3rd – 10 a.m., Mode: Truck. Max. Pkg.: Varies by vehicle. Contact: Jim Eaborn, President airport-to-airport, door-to-door, guaranteed. Max Dimensions: Varies by vehicle. Pay- Delivery: Same – expedite, door-to-door, rush. Mode: Combo. Max Wt: max capacity of ment: Bill shipper, bill recipient, third party, Mode: Truck. Max Wt: 40,000 lbs. Max Di- vehicle – <10,000 lbs. Max Dimensions: COD, major credit cards. Optional Services: mensions: Truckload. Payment: Bill shipper, 31,104 cu in. Payment: Bill shipper, major Sat., Sun., holiday, prepaid, next flight (courier bill recipient, major credit cards. Optional credit cards accepted. Optional Services: service to O’Hare & Midway, TSA known ship- Services: Sat., Sun., holiday, next flight, pre- Sat., Sun., holiday, next flight, prepaid. Deliv- per) Delivery Zone: Continental U.S. paid. Delivery Zone: Continental U.S. ery Zone: Continental U.S. CONTINENTAL AIRLINES CARGO COWTOWN EXPRESS CYCLE LOGISTICS 1600 Smith Street, Houston, TX 77002. 7050 Jack Newell Blvd South, Ft Worth, TX 301 N. 3rd Avenue, Des Plaines, IL 60016 Phone: 800-421-2456 or 281-553-5050. 76118. Phone: 847-759-9900. Fax: 847-298-2338. Fax: 713-324-7601. Phone: 817-590-8686. Fax: 817-590-8612. Contact: Daniel Mudd, President.

34 MARCH 2009 ACW Mode: Truck & Courier. Payment: Bill ship- E-Mail: [email protected] E-Mail: [email protected] per. Optional Services: Sat., Sun., holiday, WWW.overide.com WWW.estes-air.com next flight. Delivery Zone: Continental U.S. Contact: Karen E. Cubic, President Contact: Scott Fisher, President; Express Services Name: Expedited Truck Mark Molloy, VP Sales/Mktg. DASH DELIVERY SERVICES Service Delivery: Same/Overnight/2nd/3rd - 10 a.m., 7180 Northland Circle, Suite 135, Minneapolis, Delivery: Same day - airport-to-airport, door- noon, 5 p.m., airport-to-airport, door-to-door, MN 55428. to-door. Mode: Truck. Payment: Bill shipper, guaranteed. Mode: Combo. Max Pkg: No Phone: 763-378-3988. Fax: 763-533-7855. bill recipient, third party, COD. Optional Restrictions. Payment: Bill shipper, bill recipi- E-Mail: [email protected] Services: Sat., Sun., holiday. Delivery Zone: ent, third party, major credit cards accepted. WWW.4dash.com Continental U.S. Optional Services: Sat., Sun., holiday, next Contact: Becky Hatling, President; flight, prepaid. Delivery Zones: All. Jake Hatling, VP Sales & Mktg. DHL SAME DAY Delivery: Same – 5 p.m., door-to-door, guaran- 21240 Ridgetop Circle, Suite 160, Sterling, VA EURO-AMERICAN LOGISTICS teed. Overnight/2nd/3rd – 10 a.m., door-to-door, 20166. 375 Airport Drive, Worcester, MA 01602 guaranteed. Mode: Combo. Payment: Bill Phone: 800-345-2727. Fax: 703-433-2911. Phone: 508-755-5050. Fax: 508-752-6020. shipper, bill recipient, major credit cards, third E-Mail: [email protected]. E-Mail: [email protected] party, COD. Optional Services: Sat., Sun., hol- WWW.dhlsameday.com. WWW.eaafinc.net iday, next flight, prepaid. Delivery Zone: All. Contact: Chip Ponton, President; Contact: David D. Busenburg, President, Frank DiMaria, VP Sales/Mktg. Barry Connolly, VP Sales/Mktg. DBA DISTRIBUTION Express Service Name: DHL Same Day. Delivery: Same - airport-to-airport, door-to- SERVICES INC Delivery: Same - earliest possible, airport- door; Overnight - 5 p.m., airport-to-airport, PO Box 6090, Somerset, NJ 08875. to-airport, door-to-door, guaranteed. Mode: door-to-door, guaranteed; 2nd/3rd - noon, air- Phone: 800-272-1379. Fax: 732-560-9269. Combo. Max. Pkg.: No limit. Payment: Bill port-to-airport, door-to-door. Mode: Combo. E-Mail: [email protected] shipper, bill recipient, third party, major credit Max Pkg: no limit. Payment: Bill shipper, WWW.dbaco.com cards. Optional Service: Sat., Sun., holiday, bill recipient, third party, COD. Optional Contact: James Eagen, President; next flight. Delivery Zone: All. Services: Sat., Sun., holiday, next flight, pre- Alan Brown, VP Sales & Mktg. paid. Delivery Zones: All. Express Services Name: Distribution By Air DIAMOND Delivery: Same/Overnight/2nd/3rd - TRANSPORTATION GROUP EXPEDITED COURIER guaranteed. Mode: Combo. Payment: Bill 2050 Richmond Street, Philadelphia, PA & DISTRIBUTION shipper, bill recipient, major credit cards ac- 19125 200 St Paul Place, Unit 1, Baltimore, MD 21202. cepted, third party, COD. Optional Services: Phone: 215-423-9500. Fax: 215-423-5400. Phone: 410-528-1920. Fax: 410-528-1960. Sat., Sun., holiday, next flight, prepaid, fulfill- E-Mail: [email protected]. E-Mail: amir@expeditedcourier group.com ment. Delivery Zones: All. WWW.diamondtransportgroup.com. WWW.expeditedcouriergroup.com DELTA AIR LOGISTICS Contact: Claudia Post, President; Contact: Amir Miremadi, President; PO Box 20706, Atlanta, GA 30320. Philippe Gabay, VP Sales/Mktg. Stephen Bodusky, VP Sales & Mktg. Fax: 404-714-8575. Delivery: Same – 10 a.m. noon, 5 p.m., Delivery: Maryland Messenger, Baltimore WWW.delta.com/airlogistics. airport-to-airport, door-to-door, guaranteed. Messenger, Overnight – airport-to-airport, Contact: Gary Swanson, Managing Dir/ Mode: Combo. Max. Wt.: Unlimited. Max door-to-door, guaranteed. Mode: Combo. Sales & Mktg. Dimensions: Unlimited. Payment: Bill ship- Max Pkg: 12,000 lbs. Payment: Bill ship- Express Service Name: Delta Dash. per, bill recipient, third party, COD, major credit per, bill recipient, major credit cards, third Delivery: Same - airport-to-airport, door-to-door. cards. Optional Service: Sat., Sun., holiday, party, COD. Optional Services: Sat., Sun., Mode: Airplane Max. Pkg.: 100 lbs; 90”. next flight. Delivery Zone: Continental U.S. holiday, prepaid, courier. Delivery Zone: Payment: Bill shipper, third party. Optional Continental U.S. Service: Sat., Sun., holiday, next flight, EFFORT EXPRESS prepaid. Delivery Zone: Continental U.S., PO Box 693, Spring Valley, NY 10977. FEDEX CUSTOM CRITICAL Hawaii. Phone: 845-354-0914. Fax: 845-578-1595. 1475 Boettler Rd, Uniontown, OH 44685. E-Mail: [email protected] Phone: 800-762-3787. Fax: 234-310-4152. DEL VAL MESSENGER WWW.effortexpress.com E-Mail: [email protected]. 3 Horne Drive, Folcroft, PA 19032. Contact: Sam Longer, President. WWW.customcritical.fedex.com. Phone: 800-451-3158. Fax: 866-815-8767. Payment: Bill shipper, bill recipient. Contact: Virginia C. Albanese, President. E-Mail: [email protected] John Palma, VP Sales, Joel Childs, WWW.dv-ac.com ELITE MESSENGER SERVICE VP Mktg. Contact: Robert Weiner, President; 2707 Temple Drive, Windsor, Ontario, Canada Delivery: Same/Overnight/2nd/3rd – to-the-min- Tom Robertson, VP Sales & Marketing N8W 5E5. ute delivery, door-to-door, guaranteed. Mode: Delivery: Same/Overnight/2nd/3rd – 10 a.m., Phone: 519-945-0091. Fax: 519-945-9374. Combo. Payment: Bill shipper, bill recipient, third noon, 5 p.m., airport-to-airport, door-to-door, E-Mail: [email protected] party, major credit cards. Optional Service: guaranteed. Mode: Truck. Max Wt: Unlim- Contact: Brent Groh, President. Sat., Sun., holiday, prepaid. Delivery Zone: All. ited. Max; Dimensions: Unlimited. Payment: Delivery: Same/Overnight/2nd. Mode: Truck Bill shipper, bill recipient, major credit cards, Only. Max. Pkg.: 45,000 lbs. Payment: Bill FEDEX EXPRESS third party, COD. Optional Services: Sat., shipper, bill recipient, third party. Optional PO Box 727, Memphis, TN 38101-0727. Sun., holiday, next flight, prepaid Delivery Service: Sat., Sun., holiday. Delivery Zone: Contact: David Bronczek, President. Zone: Continental U.S. & Canada. Canada, Continental U.S. Phone: 800-Go-FedEx. WWW.fedex.com. DESTINATION OVERIDE INC ESTES AIR FORWARDING LLC Delivery: Same - 24/7, door-to-door, guar- 106 Sheldon Road, Berea, OH 44275 1100 Commerce Road, Richmond, VA 23224 anteed; Overnight - 8 a.m./10:30 a.m./3 p.m., Phone: 800-754-5241. Fax: 440-243-2353. Phone: 888-378-3724. Fax: 804-233-4798. door-to-door, guaranteed; 2nd/3rd - by 4:30

ACW MARCH 2009 35 featurefocus 2009 Express Delivery Guide

p.m., door-to-door, guaranteed. Mode: Com- Sat., Sun., holiday, next flight, prepaid Deliv- Phone: 81 3 3201 2580. Fax: 81 3 3201 2666. bo. Max. Pkg.: 150 lbs for express, over 150 ery Zone: All. WWW.kwe.co.jp lbs use Express Freight; 90”x48”. Payment: U.S. Address: 100 Jericho Quadrangle, Suite Bill shipper, bill recipient, third party, COD, HOT SHOT SERVICES 326, New York, NY 11753 major credit cards. Optional Service: Next 411 Ellison Blvd. NE, Albuquerque, NM 87144 Contact: Mr. Hirokazu Tsujimoto, President flight, FedEx Ground 1-5 days, Fed Freight Next Phone: 505-344-5440. Fax: 505-344-4070. Delivery: Same/Overnight/2nd/3rd - We can day/2-day LTL, FedEx Custom Critical surface, E-Mail: [email protected] arrange depending on client’s demand. expedited, door-to-door. Delivery Zone: All. WWW.hotshotservices.com Max Pkg: We can arrange depending on cli- Contact: Kim Housholder, President, ent’s demand. Payment: Bill shipper, bill re- 1ST CHOICE COURIER April Mortensen, Sales; cipient, third party, COD. Optional Services: & DISTRIBUTION Chuck Inker, EVP. Sat., Sun., holiday, prepaid. Delivery Zones: 4600 Goodfellow, St Louis, MO 63120 Delivery: Same/Overnight/2nd/3rd – all day, We can arrange depending on client’s demand. Phone: 800-909-1333. Fax: 314-895-4164. airport-to-airport, door-to-door, guaranteed. E-Mail: [email protected] ode: Truck (tender freight at airport). Payment: LABAY/SUMMERS WWW.1stchoicecourier.com Bill shipper, bill recipient. Optional Services: INTERNATIONAL INC Contact: Charlie Walch, President; Sat., Sun., holiday, next flight , prepaid. 23203 West Hardy Road, Spring, TX 77373-5627 Paul McGrath, VP Sales & Mktg. Phone: 281-353-1400. Fax: 281-353-7767. Delivery: Same/Overnight/2nd/3rd – Flexible ICAT LOGISTICS E-Mail: info@labay/summers.com delivery time, airport-to-airport, door-to-door, 6805 Douglas Legum Dr., 3rd floor, Elkridge, WWW.labay/summers.com guaranteed. Mode: Combo. Max. Pkg.: Call. MD 21075. Contact: Darrell Summers, Senior., President; Payment: Bill shipper, bill recipient, major Phone: 443-459-8070. Fax: 410-799-0115. Darrell Summers, Jr., VP Sales/Mktg. credit cards, COD. Optional Services: Sat., WWW.icatlogistics.com. Mode: Combo. Max Weight: Unlimited. Pay- Sun., holiday, next flight, prepaid. Delivery Contact: Richard L. Campbell, President, ment: Bill shipper, bill recipient, third party. Zone: All. Steve Schields, VP Sales & Mktg. Optional Services: Sat., Sun., holiday (with Express Service Name: ICAT Logistics Inc. prior arrangement). Delivery Zones: All. FREIGHTMASTERS Delivery: Same/Overnight – at time designat- 3703 Kennebec Drive, Eagan, MN 55122. ed, airport-to-airport, door-to-door. Payment: LOGISTIC PROFESSIONALS INC (LPI) Phone: 651-688-6800. Fax: 651-681-7555 Bill shipper, bill recipient, third party, COD, ma- 1920 Pennsylvania Avenue, McDonough, GA E-Mail: [email protected] jor credit cards. Optional Service: Sat., Sun., 30253. WWW.freightmasters.com holiday, next flight. Delivery Zone: All. Phone: 770-692-0431. Fax: 770-692-0435. Contact: Ron Have, President; E-Mail: [email protected] Brad Larson, Sales/Mktg. JBJ TRUCKING WWW.logisticpros.com Delivery: Same – noon, door-to-door, 2707 Temple Avenue, Windsor, Ontario, Contact: Paul Riceman, President guaranteed; Overnight/2nd/3rd – 10 a.m., Canada N8W 5E5. Mode: Truck. Max Pkg: Unlimited. Pay- door-to-door, guaranteed. Mode: Truck. Max Phone: 866-744-7123. Fax: 519-945-9374. ment: Bill shipper, bill recipient, third party, Weight: 45,000 lbs. Max Dimensions: 53’ E-Mail: [email protected] COD Optional Services: Sat., Sun., holiday, Trailer. Payment: Bill shipper, bill recipient, WWW.jbjtrucking.com/ exclusive use vehicle. Delivery Zones: third party, COD, major credit card accepted Contact: Julie Lofthouse, President; Canada, Continental U.S. (Visa). Optional Service: Sat., Sun., holiday, Brent Groh, VP Sales/Mktg. prepaid. Delivery Zone: Continental U.S. Delivery: same/Overnight/2nd/3rd – 10 a.m., LYNDEN INTERNATIONAL noon, 5 p.m., airport-to-airport, door-to-door, 18000 S. International Blvd, Suite 700, Seattle, GRAND AIRE INC guaranteed. Mode: Truck Only. Max. Pkg.: WA 98188. 11777 Airport Service Road, Swanton, OH 43558 44,000 lbs. Max Dimensions: 96 x 96 x 96. Phone: 206-777-5300. Fax: 206-777-7317. Phone: 800-704-7263. Fax: 419-865-2965. Payment: Bill shipper, bill recipient, third E-Mail: [email protected]. E-Mail: [email protected] party, COD. Optional Services: Sat., Sun., WWW.laf.lynden.com. WWW.grandaire.com holiday, next flight, prepaid. Delivery Zone: Contact: Dave Richardson, President; Contact: Katrina Cheema, President, Canada, Continental U.S. Skip Hanson, VP. James Renda, VP Sales/Mktg. Express Service Name: Priority Plus. Delivery: On demand air charters; expedited JS LOGISTICS Delivery: Same - upon arrival, airport-to-airport, trucking; FBO services. Mode: Combo. Pay- PO Box 88, St Louis, MO 63166 door-to-door, door-to-airport; Overnight/2nd - 5 ment: Bill shipper, bill recipient, major credit Phone: 314-832-6008 or 800-814-2634. p.m., airport-to-airport, door-to-door, door-to- cards accepted, third party. Optional Services: Fax: 314-832-2121. airport; 3-to-5 day - 5 p.m., by 5th day, airport- next flight, hand carries. Delivery Zones: All E-Mail: [email protected] to-airport, door-to-door, door-to-airport. Mode: WWW.jslogistics.com Combo. Max. Pkg.: No limit. Payment: Bill HASSETT AIR EXPRESS Contact: John Cochran, President; shipper, bill recipient, third party, COD, major 877 South Route 83, Elmhurst, IL 60126. Mack Ruzicka, VP Sales & Mktg. credit cards. Optional Service: Sat., Sun., holi- Phone: 800-323-9422. Fax: 630-530-6539. Express Service Name: JS Logistics/ day, next flight, prepaid. Delivery Zone: All. E-Mail: [email protected]. JS Express. WWW.hassettair.com. Delivery: Same/Overnight/2nd/3rd – 10 a.m., Contact: Michelle Halkerston, President; noon, 5 p.m., door-to-door, guaranteed. Mode: Frank Borta, VP Sales/Mktg. Truck. Max Wt: 10,000k. Max Dimensions: Delivery: Same – varies based on pick-up 12’x6’. Payment: Bill shipper, COD, major credit time, airport-to-airport, door-to-door; Overnight cards. Optional Services: Sat., Sun., holiday. – by 10 a.m., airport-to-airport, door-to-door; MAINFREIGHT INC 2nd/3rd – noon, airport-to-airport, door-to-door. KINTETSU WORLD EXPRESS INC 1400 Glenn Circle, Carson, CA 90746. Mode: Combo. Payment: Bill shipper, bill re- 5th Floor, Ohtemachi Bldg., 1-6-1 Ohtemachi, Phone: 310-900-1974. Fax: 310-900-1982. cipient, third party, COD. Optional Service: Chiyoda-ku, Tokyo, Japan 100-0004 WWW.mainfreightusa.com

36 MARCH 2009 ACW 10,000 EMPLOYEES, OVER 10,000 FLIGHTS A DAY, 132 COUNTRIES: ALL SYNCHRONIZED.

With SkyTeam Cargo, eight of the world’s leading carriers come together to form the only Cargo alliance offering you the largest global network. With over 10,000 daily flights spanning 5 continents and 10,000 people working for the alliance, we make sure your cargo gets to where it needs to be in the quickest and smoothest manner. skyteamcargo.com For further information, as well as e-tracking for your cargo, please visit featurefocus 2009 Express Delivery Guide

Contact: Chris Coppersmith, President; Jean Sammelselg, VP Sales/Mktg. PROCOURIER INC George Frey, VP Sales/Mktg. Delivery: Same – door-to-door., guaranteed. 25 Hurlbut Street, West Hartford, CT 06110 Delivery: Same - 2 hrs after arrival, door-to- Mode: Truck. Max Pkg: 15,000 lbs. Max Phone: 860-953-7777. Fax: 860-953-4646. door, guaranteed. Overnight - 3 p.m., door- Dimensions: 84” high. Payment: Bill ship- E-Mail: [email protected] to-door, guaranteed. 2nd/3rd - 5 p.m., door- per, bill recipient, major credit cards, third WWW.pro-courier.com to-door, guaranteed. Mode: Combo. Max party. Optional Services: Sat., Sun., holiday. Contact: Michael Gualtieri, President; Pkg: Unlimited. Payment: Bill shipper, bill Delivery Zone: Continental U.S. Richard Basile, VP Sales/Mktg. recipient, third party, COD, major credit cards Delivery: Same - ASAP, door-to-door, guar- accepted. Optional Services: Sat., Sun., NORTHWEST AIRLINES CARGO anteed. Overnight (Regional) 9 a.m., door-to- holiday, prepaid, next flight (inventory control 7500 Airline Dr, Minneapolis, MN 55450. door, guaranteed. Mode: Combo. Payment: software). Delivery Zones: All. Phone: 612-726-2111. Fax: 612-726-2028. Bill shipper, bill recipient, major credit cards E-Mail: [email protected]. accepted. Optional Services: Sat., Sun., METRO DELIVERY WWW.cargo.nwa.com. holiday, next flight. Delivery Zones: Alaska, PO Box 3238, Ann Arbor, MI 48106. Contact: Richardson Sells, VP Sales/Mktg. Canada, Continental U.S., Hawaii. Phone: 734-973-0973. Fax: 734-973-0292. Express Service Name: VIP Same Day Pack- Contact: Sarah Talbot, President; age Service. PROFESSIONAL CARGO SERVICES Sebastian Wreford & Judith O’Neill, Delivery: Same - 10 a.m., airport-to-airport, 3735 South West Street, Wichita, KS 67217. Ops Mgr door-to-door, guaranteed. Mode: Airplane. Phone: 316-522-2225. Fax: 316-522-7947. Express Service Name: Same Day Couriers Max. Pkg.: 100 lbs; 90” linear. Payment: Bill Contact: Duane Zogleman, President; Delivery: Same/Overnight – 24/7/365, door- shipper, bill recipient, third party, major credit Joey Zogleman, VP Sales/Mktg. to-door, guaranteed. Mode: Truck. Max Wt: cards. Optional Service: Sat., Sun., holiday, Delivery: Same/Overnight/2nd/3rd day – 10 9,000 lbs. Payment: Bill shipper, bill recipi- next flight, prepaid. Delivery Zone: Alaska, a.m., noon, 5 p.m., guaranteed. Mode: Truck. ent, major credit cards, third party. Optional Canada, Caribbean, Continental U.S., Hawaii. Max. Pkg.: No Limit. Payment: Bill shipper, bill Services: Sat., Sun., holiday. Delivery Zone: recipient, major credit cards accepted, third party, Continental U.S. NORTHWEST PACKAGE DELIVERY COD. Optional Services: Sat., Sun., holiday, 7417 West Roosevelt Rd, Forest Park, IL 60130. next flight. Delivery Zone: Continental U.S.. MOONLITE COURIER WORLDWIDE Phone: 888-333-9112. Fax: 708-583-6901. 125 E. 23rd Street, New York, NY 10010. Contact: James Bennett, Senior., President; QUALITY AIR FORWARDING Phone: 212-473-4692. Fax: 212-529-1625. James Bennett, Jr., VP Sales & Mktg. 137 West Boden St, Milwaukee, WI 53207. Contact: Sam Gillani, President. Express Service Name: Northwest Package Phone: 800-237-6090 or 414-294-3005. Express Service Name: Point to Point Rush Delivery Fax: 414-294-3011. Deliveries Nationwide. Delivery: Same – 10 a.m., airport-to-airport, E-Mail: [email protected]. Delivery: Same – 10 a.m., noon, 5 p.m., door-to-door, guaranteed. Mode: Vans. Max. WWW.qafi.com. airport-to-airport, door-to-door. Max. Pkg.: Pkg.: 3,000 lbs., 48 inches. Payment: Bill Contact: Jim Cyganiak, President. No Limit. Payment: Bill shipper, major credit shipper, COD, major credit cards. Optional Express Service Name: Quality Time- cards. Optional Services: Sat., Sun., holiday, Service: Sat., Sun., holiday, next flight, pre- Definite Services. next flight, prepaid. Delivery Zone: All. paid. Delivery Zone: Continental U.S. Delivery: Same/Overnight/2nd/3rd – 24/7/365, MORAN TRANSPORTATION ON TIME EXPRESS door-to-door, time specific guarantee. Mode: Combo. Max. Pkg.: No limit. Payment: 1000 Estes Avenue, Elk grove Village, IL 60007. 733 West 22nd St, Tempe, AZ 85282. Bill shipper, bill recipient, third party, COD, Phone: 847-439-0000. Fax: 847-439-0047. Phone: 480-634-9190. Fax: 480-634-0834. major credit cards accepted. Optional Ser- Contact: Mike Moran, President. E-Mail: [email protected]. vice: Sat., Sun., holiday, next flight, prepaid, Delivery: Same – 10 a.m., ORD (01) RKD, WWW.otexp.com. 24/7/365, chartered aircraft, on-demand, guaranteed. Mode: Truck. Max Wt: 45,000 Contact: Bart Wilson, President; tradeshow, convention delivery, exclusive lbs. Payment: Bill shipper, bill recipient, third Jim Wallace, VP, Sales/Mktg. use expedited ground. Delivery Zone: All party, COD. Optional Services: Sat., Sun., Express Service Name: On Time To The World. (Worldwide transportation solutions) holiday, inside delivery, lift-gate, residential, 2 Delivery: Same/Overnight/ 2nd/3rd – airport- man delivery. Delivery Zone: Continental U.S. to-airport, door-to-door, guaranteed. Mode: QUICK DELIVERY SERVICE Combo. Payment: Bill shipper, bill recipient, PO Box 7361, Mobile, AL 36670. NATIONAL AIR CARGO third party, COD. Optional Service: Sat., Phone: 251-471-5369. Fax: 251-479-9410. 350 Windward Dr, Orchard Park, NY 14127. Sun., holiday, next flight, prepaid. Delivery E-Mail: [email protected]. Phone: 716-631-0011. Fax: 716-631-9186. Zone: All except Africa, Alaska, Central/ WWW.quickdeliveryservice.net. E-Mail: [email protected]. South America, Australia/New Zealand. Contact: Richard Young, President, WWW.nationalaircargo.com. Darrick McKeithen, VP Sales/Mktg. Contact: Preston Murray, President; PANTHER EXPEDITED SERVICES Delivery: Same- airport-to-airport, door-to- Ted Pendleton, VP Sales/Mktg. 4940 Panther Parkway, Seville, OH 44273. door. Mode: Truck. Payment: Bill shipper, Delivery: Same/ Overnight/ 2nd/3rd. Phone: 800-685-0657. Fax: 330-723-0649. bill recipient, third party, COD, major credit Mode: Combo. Max. Pkg.: No limit. Pay- E-Mail: [email protected] cards accepted. Optional Service: Sat., Sun., ment: Bill shipper, bill recipient, third party, ma- WWW.pantherexpedite.com holiday. Delivery Zone: Continental U.S. jor credit cards. Optional Service: Sat., Sun., Contact: Andrew Clarke, President; holiday, next flight, prepaid. Delivery Zone: All. Jim Adams, Exec. VP Sales & Mktg. QUICK DELIVERY SERVICE INC Delivery: Same/Overnight/2nd/3rd – 10 a.m., 632 Pratt Avenue N, Schaumburg, IL 60193. NEW ENGLAND DELIVERY noon, 5 pm, airport-to-airport, door-to-door, Phone: 847-534-2244. Fax: 847-534-2266. PO Box 634, Wilmington, MA 01887-0634. guaranteed. Mode: Combo. Payment: Bill E-Mail: [email protected] Phone: 978-988-7874. Fax: 978-988-3612. shipper, bill recipient, major credit cards, third WWW.quickdelivery.com WWW.nedelivery.com party, COD. Optional Services: sat., Sun., holi- Contact: Randall Seiler, President; Contact: Bob Curry, President; day, prepaid. Delivery Zone: All.

38 MARCH 2009 ACW Dave Melzer, & Tim Tullus, VP shipper, major credit cards, third party. Option- Zone: Canada, Continental U.S. Sales/Mktg. al Services: Sat., Sun., holiday, next flight, pre- Delivery: Same - 24/7/365, door-to-door, paid, charter, hand carry. Delivery Zone: All. guaranteed. Mode: Combo. Max Pkg: 2,500 lbs. Max Dimensions: 60x60x60. Payment: SATURN FREIGHT SYSTEMS Bill shipper, bill recipient, major credit cards PO Box 680308, Marietta, GA 30068. accepted, third party, COD. Optional Ser- Phone: 770-952-3490. Fax: 770-693-5749. vices: Sat., Sun., holiday, next flight, prepaid. E-Mail: [email protected]. Delivery Zone: Continental U.S. WWW.saturnfreight.com. Contact: Guy Stark, President; QUICK INTERNATIONAL COURIER Bill Handley & Mike Moore, VP 280 Park Avenue South , New York, NY 10010. Sales/Mktg. SOUTHWEST AIRLINES CARGO Phone: 212-689-4151. Fax: 212-689-4152. Express Service Name: On 2 Day, Express PO Box 36611, Dallas, TX 75235. WWW.quickintl.com. Economy. Phone: 800-533-1222. Fax: 214-792-6079. Contact: Robert Mitzman, President; Delivery: Same/Overnight/2nd/3rd - guaran- WWW.swacargo.com. Marie T. Vigliarolo, VP Sales/Mktg. teed. Mode: Combo. Max. Pkg.: No Limit. Contact: Matt Buckley, Senior Dir/Cargo; Delivery: Same/Overnight/2nd/3rd – airport- Payment: Bill shipper, bill recipient, third Wally Devereaux, Dir Cargo Sales/Mktg. to-airport, door-to-door. Mode: Combo. Pay- party, COD, major credit card accepted, Express Service Name: NFG (Next Flight ment: Bill shipper, bill recipient, third party, ACH, EDI. Optional Service: Sat, Sun., holi- Guaranteed); RUSH Priority Freight. major credit cards accepted. Optional Ser- day, next flight, prepaid. Delivery Zone: All. Delivery: Same/Overnight. Mode: Airplane. vice: Sat., Sun., holiday, next flight, prepaid. Max. Pkg.: 200 lbs (175 lbs for seafood); 90”. Delivery Zone: All. SEKO Payment: Bill shipper, bill recipient, major 1100 Arlington Heights Road, Suite 600, credit cards, COD – in select cities. Optional RSI – THE COURIER GROUP Itasca, IL 60143. Service: Sat., Sun., holiday, next flight. De- 7050 Oakland Mills Road, Columbia, MD Phone: 800-323-1235. Fax: 630-773-9179. livery Zone: Continental U.S. & Hawaii. 21046-1630. E-Mail: [email protected] Phone: 410-995-0252. Fax: 410-528-1960. WWW.sekoworldwide.com STAR DELIVERY SOLUTIONS E-Mail: [email protected] Contact: Bill Wascher, President; 88 Hughes Drive, Traverse City, MI 49684. WWW.ecdcourier.com John Fitzgerald, VP Sales/Mktg. Phone: 866-333-6200. Fax: 231-932-1833. Contact: Stephen Bogusky, President Express Service Name: Seko Express E-Mail: [email protected] Express Service Name: RSI Delivery: Same/Overnight/2nd/3rd - door-to- WWW.stardeliverysolutions.com Delivery: Same/Overnight – 10 a.m., noon, door. Mode: Combo. Payment: Bill shipper, Contact: Debi Piette-Wilson, President. 5 p.m., airport-to-airport, door-to-door, guar- bill recipient, major credit cards accepted, third Delivery: Guaranteed on time. Max Pkg: anteed. Mode: Truck, Van, Carrier Car. Max party, COD. Optional Services: Sat., Sun., 10,000 lbs. Payment: Bill shipper, bill recipi- Weight: 3,000 lbs. Payment: Bill shipper, holiday, next flight. Delivery Zones: All. ent, major credit cards. Optional Services: bill recipient, COD, major credit cards accept- Sat. Delivery Zone: Continental U.S. ed. Optional Services: Sat., Sun., holiday, SERVICE BY AIR INC prepaid, courier only. 222 Crossways Park Drive, Woodbury, NY 11797 RUNNERS Phone: 800-243-5545. Fax: 516-921-4304. 7924 Queenair Drive, Gaithersburg, MD E-Mail: [email protected] 20879. WWW.servicebyair.com Phone: 301-948-7500, 800-204-7501. Contact: Joseph Poliseno, President; Fax: 301-330-1451. Hann Livingston, VP Sales/Mktg. E-Mail: info@runnersinc. com Delivery: Same - 5 p.m., door-to-door, WWW.runnersinc.com guaranteed. Overnight/2nd/3rd - 10 a.m., STERLING TRANSPORTATION Contact: Thor Smith, President; door-to-door, guaranteed. Mode: Combo. 5353 W. Imperial Hwy., Los Angeles, CA 90045. Susan Cottrell, Sales & Mktg Mgr Max Weight: Heavy Weight. Payment: Phone: 310-338-9333. Fax: 310-338-0704. Express Service Name: Thor’s Trucks. Bill shipper, bill recipient, major credit cards Contact: Bruce Roberts, President. Delivery: Same/Overnight/2nd/3rd – anytime, accepted, third party, COD. Optional Ser- Express Services Name: 3 Day Expedited. airport-to-airport, door-to-door. Mode: Truck. vices: Sat., Sun., holiday, next flight, prepaid. Delivery: 3rd day - airport-to-airport, door- Payment: Bill shipper, bill recipient, third party, Delivery Zones: All. to-door. Mode: Truck. Payment: Bill ship- major credit cards accepted. Optional Servic- per, bill recipient, third party, COD. Delivery es: Sat., Sun., holiday, prepaid, next flight (BWI, SLIPSTREAM EXPEDITED Zone: Continental U.S. DCA, IAD) Delivery Zone: Continental U.S. SERVICES PO Box 836, Mt Prospect, IL 60056. TARGET LOGISTIC SERVICES SAME DAY EXPRESS Phone: 847-364-5505. 1400 Glenn Curtiss Street, Carson, CA 125 E. 23rd Street, New York, NY 10010. Fax: 847-690-9545. 90746. Phone: 212-982-1400. Fax: 212-529-1625. E-Mail: [email protected] Phone: 310-900-1974 or 800-283-8888. E-Mail: Sam Gillani, President. WWW.sxnjfirst.com Fax: 310-900-1982. WWW.samedayexpress.us Contact: David P. Wisla, President; WWW.targetlogistics.com. Express Service Name: Same Day Service Mike Jacobson, VP Sales/Mktg. Contact: Christopher Coppersmith, President; Nationwide. Delivery: Same/Overnight – door-to-door. George Frey, VP Sales/Mktg. Delivery: Same – 0800, airport-to-airport, door- Mode: Truck. Max. Pkg.: 10,000 lbs. Max Delivery: Same- 24 hrs., nationwide, guaran- to-door. Overnight/2nd/3rd – 10 a.m., noon, 5 Dimensions: 300”. Payment: Bill shipper, teed. Overnight/2nd/3rd – 5 p.m., nationwide, p.m., airport-to-airport, door-to-door. Mode: bill recipient, third party. Optional Services: guaranteed. Mode: Combo. Max. Pkg.: No Combo. Max. Pkg.: No Limit. Payment: Bill Sat., Sun., holiday, next flight. Delivery limit. Payment: Bill shipper, bill recipient,

ACW MARCH 2009 39 featurefocus 2009 Express Delivery Guide

third party, COD, major credit cards, wire use vehicle (EUV), charter (aircraft or ocean Mark Spisak, VP Sales/Mktg. transfer. Optional Service: Sat., Sun., holi- vessel), white glove (inside, 2-man, unpack & Delivery: Same/Overnight/2nd/3rd - airport- day, next flight, prepaid. Delivery Zone: All. debris removal). Delivery Zone: All. to-airport, door-to-door, guaranteed. Mode: Combo. Max. Pkg. No limit. Pay- TAYLOR MADE EXPRESS THE FREIGHT ESCAPE ment: Bill shipper, bill recipient, third party, 6023 S. Howell Avenue, Milwaukee, WI 53207. 827 W. Thorndale Ave, Bensenville, IL 60106. COD, major credit cards. Optional Service: Phone: 414-571-8716. Fax: 414-571-7086. Phone: 630-350-0555. Fax: 630-350-0696. Sat., Sun., holiday, next flight, prepaid. Deliv- E-Mail: [email protected] E-Mail: [email protected]. ery Zone: All except Africa. WWW.shiptme.com WWW.freightescape.com. Contact: Tim McDonald, President; Contact: Edward DiPaolo, President; TRY HOURS EXPEDITING James Rose, Sales & Mktg. Edward Joyce, VP Sales/Mktg. 3640 Briarfield Blvd., Maumee, OH 43537. Delivery: Same/Overnight/2nd/3rd - time Delivery: Upon request, door-to-door, guar- Phone: 419-866-5760. Fax: 419-866-5920. specific, door-to-door, guaranteed. Mode: anteed. Mode: Truck. Max Pkg: 12,000 lbs. E-Mail: [email protected] Truck. Max Pkg: Any. Payment: Bill ship- 120x84x84. Payment: Bill shipper, bill recipi- WWW.tryhours.com per, bill recipient, third party, COD. Optional ent, third party, COD. Optional Services: Payment: Bill shipper, bill recipient, third Services: Sat., Sun., holiday, prepaid, next Sat., Sun., holiday, next flight, prepaid. Deliv- party, COD. Optional Services: Sat., Sun., flight, collect/COD. Delivery Zones: Canada, ery Zone: Continental U.S. holiday, prepaid. Delivery Zone: Canada, Continental U.S. Continental U.S. TNT EXPRESS 24/7 EXPRESS LOGISTICS Neptunusstraat 41-63, Hoofddorp, 2132 JA, U.S. AIRWAYS CARGO 1610 Vernon Street, N. Kansas City, MO 64116. the Netherlands. 4000 E. Sky Harbor Blvd., Phoenix, AZ 85034. Phone: 816-471-1004. Fax: 816-471-5999. Phone: +31 20 500 6500. Phone: 480-693-8191. Fax: 480-693-8180. E-Mail: [email protected] Fax: +31 20 500 7500. Contact: Randy Richards, VP Sales & Mktg. WWW.247expresslogistics.com U.S. Address: 3 Huntington Quadrangle, Ste. Express Service Name: Premier Pak – Next Contact: Rick Gilbert, President; 201 South, Melville, NY 11747. flight Out. Christine Gilbert, VP Sales & Mktg; Phone: 631-760-0700. Fax: 631-760-0969. Max Wt: 70 lbs. Max Dimensions: 90” Steve Johns, Director of Sales. WWW.tnt.com. Payment: Bill shipper. Optional Services: Delivery: Same – 5 p.m., door-to-door, guar- Contact: Matt McDonough, President; Next flight. Delivery Zone: Continental U.S. anteed. Overnight/2nd/3rd – noon, door-to- Roxanne Allen, VP Sales & Mktg & Hawaii. door, guaranteed. Mode: Combo. Payment: Express Service Name: TNT Express. Bill shipper, third party, COD, major credit Delivery: 9:00 a.m. Express – before 9:00 U.S. LOGISTICS cards. Optional Services: Sat., Sun., holiday, a.m., door-to-door, guaranteed. 10:00 Ex- 471 N. Broadway, Suite 301, Jericho, NY next flight prepaid. Delivery Zone: All except press – before 10:00 a.m., door-to-door, 11753-2106. Africa, Central/South America, Australia/New guaranteed. 12:00 Express – before noon, Phone: 516-938-3610. Fax: 516-938-3164. Zealand, Middle East/India, Southeast Asia. door-to-door guaranteed. Express – by E-Mail: [email protected] 3:00 p.m. in USA & by end of business day WWW.uslogistics.us worldwide, door-to-door. Economy Express Contact: Carol Murray, President; /Express Import/Special Services – call for Jack Jacobsen, VP Sales & Mktg. quote, door-to-door. Mode: Combo. Max. Express Service Name: Next Flight. Wt.: 1,100 lbs. Max. Dimensions: 71”x Delivery: Same – as agreed. Overnight/2nd/3rd 48”x 60”. Payment: Bill shipper, bill re- – by 3 p.m., airport-to-airport, door-to-door. ® cipient, major credit cards, third party, COD. Mode: Combo. Max. Pkg.: No Limit. Pay- Optional Service: Sat., next flight (special ment: Bill shipper, bill recipient, third party, Team Worldwide® is a global services). Delivery Zone: All. COD, major credit cards accepted, letter of cred- transportation and logistics company it. Optional Services: Sat., Sun., holiday, next providing air, land and sea solutions TODD TRANSIT flight, prepaid, sea freight. Delivery Zone: All. through our family of operating 1355 Capital Dr, Rockford, IL 61109. ® companies; Team Air Express, Team Phone: 815-398-5115. Fax: 815-398-1702. U.S. POSTAL SERVICE Transportation®, Team Ocean Services® ® E-Mail: [email protected]. 475 L’Enfant Plaza SW, Washington, DC 20260. and Team Customs Brokerage WWW.toddtransit.com. Phone: 202-268-2000. www.teamww.com Contact: Richard Todd, President; WWW.usps.gov. Paige Peterson, VP Sales/Mktg. Express Service Name: Express Mail, Express Service Name: Todd Special Services. Priority Mail TEAM WORLDWIDE Delivery: Same/Overnight. Mode: Truck. Delivery: Same - airport-to-airport, guaran- 639 West Broadway, Winnsboro, TX 75494. Max. Pkg.: 40,000 # T/L. Payment: Bill teed; Overnight - 12 p.m., door-to-door, guaran- Phone: 903-342-3516. Fax: 903-342-3764. shipper, bill recipient, third party, COD, major teed; 2nd - 3 p.m., door-to-door, guaranteed. E-Mail: [email protected]. credit cards. Optional Service: Sat., Sun., Mode: Combo. Max. Pkg.: 70 lbs; 108” total. WWW.teamww.com. holiday, next flight, prepaid, expedited ware- Payment: Stamps, postage meter, corporate Contact: Robert Mauro, President; housing. Delivery Zone: Continental U.S. accounts, retail via credit and debit card. De- LaWanda Ray Smelley, VP Mktg/PR. livery Zone: All. Guaranteed for U.S. only. Delivery: Same/Overnight/2nd/3rd – cus- TRANSGROUP tomer defined, airport-to-airport, door-to-door. WORLDWIDE LOGISTICS UNITED CARGO Mode: Combo. Max. Pkg.: No limit. Pay- 18850 8th Ave. So.#100, SeaTac, WA 98168. 1200 E. Algonquin Rd, Elk Grove Village, IL 60007. ment: Bill shipper, bill recipient, third party, Phone: 800-444-0294. Fax: 206-244-7463. Phone: 847-700-5829. Fax: 847-700-6782. COD, major credit cards, power trac. Optional E-Mail: [email protected] Contact: Scott J. Dolan, President, Service: Sat., Sun., holiday, next flight, pre- WWW.transgroup.com. Kyle Betterton, Vice President. paid, packing/crating, hot shot truck, exclusive Contact: Ron Lee, President, Express Service Name: Express (EXP) &

40 MARCH 2009 ACW Small Package Services (SPD). UPS Air Cargo® Priority is money-back guar- 1-800-828-6822, airport-to-airport, flown as Delivery: Same - SPD, airport-to-airport, guar- anteed on U.S. origin cargo. Mode: Combo. booked. Mode: Airplane. Max Pkg & Dimen- anteed. Overnight - EXP, airport-to-airport, guar- Dimensions: varies by aircraft. Payment: Bill sion: Call for weight & dimensions at 1-800- anteed air freight. General - airport-to-airport. shipper. Delivery Zone: All except Africa. 828-6822. Delivery Zones: Africa, Carib- Mode: Combo. Max. Pkg.: SPD - 100 lbs; bean, Continental U.S., Japan/Pacific Rim. 90” total girth; EXP - weight depends on air- VERMONT COURIER craft type. Payment: Bill shipper, third party. 444 Shunpike Road, Williston, VT 05495. VMW LOGISTIC Optional Service: Sat., Sun., holiday, next Phone: 802-865-1119. Fax: 802-865-1106. 22930 Quicksilver Drive, Suite 125, Sterling, flight. Delivery Zone: All. E-Mail: [email protected] VA 20166. WWW.vermontcourier.com Phone: 703-661-4802. Fax: 703-661-4807. UNLIMITED TRANSPORTATION Contact: Abbott D. Abbott, II, President. WWW.vmwlogistic.com 3540 Fisher Road, Columbus, OH 43228. Express Services Name: On Demand Same Contact: Mike Malhani, President, Phone: 614-275-0300. Fax: 614-275-0333. Day Delivery. Larry Gilligan, Dir of Sales/Mktg. E-Mail: [email protected] Delivery: Same/Overnight/2nd/3rd – 10 a.m. Express Service Name: VMW Express WWW.unlimitedtransportation.com or earlier, airport-to-airport, door-to-door, guar- Delivery: Same/Overnight – airport-to- Contact: Deanna Chevalier-Chapman, President; anteed. Mode: Combo. Max. Pkg.: 6,000 lbs. airport, door-to-door, guaranteed. Mode: John Crabtree, VP Sales/Mktg. Max Dimensions: 72”. Payment: Bill ship- Truck. Payment: Major credit cards accepted. Delivery: Same/Overnight/2nd/3rd – 5 p.m., per, bill recipient, third party, major credit cards Optional Services: Sat., Sun., holiday. De- airport-to-airport, door-to-door, guaranteed. accepted. Optional Services: Sat., Sun., holi- livery Zone: Continental U.S. Payment: Bill shipper, bill recipient, third day, next flight, on demand same day delivery. party, COD. Optional Services: Sat., Sun., ZOOM TRANSPORT holiday, prepaid, next flight (expedited trucks). VIRGIN ATLANTIC CARGO PO Box 32188, Charleston, SC 29417. Delivery Zone: Continental U.S. Unit 1, Satellite Business Village, Fleming Phone: 843-554-9100. Fax: 843-554-0079. Way, Crawley, West Sussex, RH10 9ND United E-Mail: [email protected]. UPS AIR CARGO Kingdom. Contact: H. Russell Barrett, President. 1400 N. Hurstbourne Pkwy, Louisville, KY 40223. Phone: +44 (0) 1293551006. Express Service Name: Zoom It! Phone: 800.535.2345. Fax: +44 (0) 1292613157. Delivery: Same/2nd/3rd – 10 a.m., airport-to- WWW.aircargo.ups.com. WWW.virgin.com/cargo airport, door-to-door, guaranteed. Overnight - 7 Contact: Dion DeMasters, Mktg Mgr. Contact: John Lloyd, Director of Cargo; a.m., airport-to-airport, door-to-door, guaranteed. Express Service Name: UPS Air Cargo® Joaquin Fiol, Senior VP/Cargo-USA Mode: Truck. Max. Pkg.: 45,000 lbs. Payment: Priority. Express Services Name: VEX Bill shipper, bill recipient, third party, COD. Op- Delivery: Overnight/2nd, airport-to-airport, Delivery: Overnight - call for flight times at tional Service: Sat., Sun., holiday, prepaid. Q

ACW MARCH 2009 41 “Trust in U.S. business is the lowest in tracking history - even lower than in the wake of Enron and the dot-com bust.” managementseries Human Resources HUMAN RESOURCES – Legal Lip Service or Treasured Asset?

oldman Sachs, Morgan Stanley, Merrill Lynch, Lehman Brothers Holdings and Bear Stearns awarded a cumulative $145 billion in bonuses to employees be- tween 2003 and 2007, according to company reports. Last year, this reward system started to unravel along with the global econ- omy. By February 2009, the U.S. Labor Department announced that America’s Gjobless rate had risen to 7.6 percent. The country has “lost” 3.6 million jobs since it slipped into a recession in December 2007. Noting the annual gathering of politicans, bankers and economists at the World Economic Forum at Davos, Switzerland, failed to even describe a rescue plan, Joseph Stiglitz, Professor at Columbia University in New York and long-time attendee com- mented, “This crisis raises fundamental questions about globalization, which was supposed to help diffuse risk. Instead, it has enabled America’s failures to spread around the world, like a contagious disease.” In an attempt to put a ring of hope around what Stiglitz quotes as the world going from “boom and bust” to “boom and Armageddon”, a New York-based investment advisory firm called Innovest released at Davos its annual list of the world’s 100 most sustainable companies. It noted that Finnish wood products company Stora Enso OYJ has been in business since 1288 and therefore an apparent epitome of sustainability. Unfortunately, being on the Top 100 Sustainability list didn’t stop the company from announcing a few days earlier a “temporary lay off” of 5,000 workers in Finland. American comedy genius George Carlin might have asked: when did companies replace real words with acronyms and euphemisms? No wonder, as a recent 20-country survey by PR giant Edelman reveals, trust in one’s employer is in very short supply. The company notes that 62 percent of the 25-64 age group trusts corporations less now than they did a year ago - and trust in government is even lower. “In no country is trust in a more dismal state than in the United States, where gov- ernment, business, and media are all distrusted by respondents to do what is right, even with a new administration elected to power. Trust in U.S. business is the lowest in track- ing history - even lower than in the wake of Enron and the dot-com bust. “Only 29 percent and 27 percent view information as credible when coming from a CEO or government official respectively. In America, which has seen a revolving door of high profile CEOs, trust in information from a company’s top leader among 35-to-

ACW MARCH 2009 43 managementseries Human Resources

64-year-olds now sits at a six-year low, in the care taken by the servant-first of respect than just about anything at 17 percent,” Edelman says. to make sure that other people’s high- else,” explained Barrett. Colleen Barrett, who stepped down est priority needs are being served.” Southwest has encouraged what last year as President of Southwest Air- Author Stephen Covey, who be- it calls a “Warrior Spirit” among its lines after 30-plus years in the execu- came famous with his book The Seven 35,000 employees - described in bul- tive suite, is an obvious exception. Habits of Highly Effective People, sug- let form as “work hard; desire to be “Our mission statement is posted gests globalization is encouraging the best; be courageous; display a every three feet all over every location universal principles that give creative sense of urgency; persevere; and in- that we have, so if you’re a customer, power to the human spirit. novate.” you’ve seen it. It’s to follow the Gold- “The only way you can do that in “The warrior spirit isn’t something en Rule – treat people the way that a sustained way is through the em- you can force. It has to be something you want to be treated and pretty powerment of people. And the only that lives inside each employee,” the much everything will fall into place.” way you get empowerment is through company adds. According to Wall Street investment high-trust cultures and a philosophy While these qualities might not advisor Raymond James, Southwest that turns bosses into servants. be unique to the airline, finding the has never “laid off” or furloughed an “Leaders are learning that this kind right warriors has certainly paid off. Happy staff mean happy custom- ers and happy shareholders. This The Value of Corporate Transparency and Trust simple top down, people-first concept has propelled Southwest from three Offers high quality products or services 94% airplanes in 1971 to a fleet of over Is a company that treats its employees well 93% 500 - operating 3,200 flights a day Communicates frequently and honestly on the state of its business 91% throughout the U.S. Is a company I trust 91% Along with this extraordinary Gives value for money 91% growth, the airline has posted profits Stays within the spirit and the letter of the law in [country] 90% for 36 consecutive years and delivered record returns to its shareholders - the Has a strong financial future 90% highest of any company included in Has senior leadership that can be trusted 89% the S&P 500 from 1972-2002. Has a strong commitment to protect the environment 87% Legendary co-founder and Chair- Is an innovator of new products, services, or ideas 87% man Herb Kelleher, who also relin- Creates and keeps jobs in your area 86% quished his post last year, points out Commits time, money, and resources to the greater public good 85% “competitors have tried and failed to copy us because they cannot copy Source: Edelman Trust Barometer 2009 our people.” Coach Barrett, who remains at employee in its history. And despite of empowerment, which is what Ser- Southwest as an employee, noted she the global meltdown, has no plans vant Leadership represents, is one of spent 85 percent of her time as presi- to do so according to Laura Wright, the key principles that, based on prac- dent providing “pro-active customer Southwest CFO. tice, will be the deciding point between service to our employees” based on Barrett has described her manage- an organization’s enduring success or the idea that a happy and motivated ment style as “servant leadership,” a its eventual extinction,” he adds. workforce will essentially extend that term first coined by Robert Greenleaf Among the scores of major combi- goodwill to Southwest’s customers. in an essay published in 1970 while nation airlines worldwide, Standard & “When we have employees who working as Director of Management Poors currently only rates Southwest have a problem - or have employees Research at AT&T. Airlines, Qantas and Lufthansa as in- who see a passenger having a prob- He wrote, “The servant-leader is vestment grade stock. lem - we adopt them, and we really servant first. It begins with the natu- One reason is because Southwest work hard to try to make something ral feeling that one wants to serve, has an unusual, perhaps unique, ap- optimistic come out of whatever the to serve first. Then conscious choice proach to human resources that starts situation is; to try to make people feel brings one to aspire to lead. That per- without an HR department: employ- good whatever the dilemma is that son is sharply different from one who ees have always come first. they’re dealing with,” she said. is leader first - perhaps because of the “We literally say that we hire for Obviously paying legal lip service need to assuage an unusual power attitude and we train for skill. We are to employees at Southwest is bad drive or to acquire material posses- far more likely to terminate someone for business. Or maybe just plain sions. The difference manifests itself for attitude and behavior and lack “nuts”. ACW

44 DECEMBER 2008 ACW on building an infrastructure that will support the company’s immediate growth. That focus might include selecting and Legal Lip Service launching a new HR IS system, deciding a recruitment strategy, developing policy and practices and setting up training. A more established organization might need to focus on integrating employees of an acquired company or, more likely Or Treasured Asset? given today’s environment, responsibly scaling back or introduc- ing a change initiative. Depending on the organization’s maturity, HR will need to his is certainly a provocative question for an article as well build a solid foundation upon which it then can expand its as great food for thought by any company or HR Leader. influence. Since the workplace is heavily regulated by employ- TThe short answer to this question is: it depends. ment laws at various levels, HR or, in its absence a company’s le- For one thing, the question suggests a dichotomy – either gal department, has as its most basic responsibility the necessity one or the other. And, while there may be HR departments that to assure the company’s legal compliance. clearly can be slotted at either end of this continuum – it is a Given that these laws are meant to ensure employee well- continuum. being and fair treatment, this is a baseline requirement of HR. While HR has responsibility of being the steward of an orga- And depending on the size and complexity of the employee nization’s human capital, the character of its leadership – i.e., population and resources available within the HR department, the leadership heading the function as well as the leadership of compliance efforts can demand significant focus and require the enterprise, primarily defines the HR function. the education of all members of the workforce. Additionally, the size and scope of HR will be impacted by Another very basic and critical requirement of HR is securing the maturity of the organization and the priorities that the orga- and providing accurate and timely information about employ- nization faces. ees. This information goes beyond compliance and enables an With leadership being the most critical defining factor, let’s enterprise to strategically plan its workforce, deliver effective consider it first. benefits, drive performance, and develop the competencies to With or without an HR function - intentionally or by default - deliver on its business strategies. Accurate and timely people the culture of an enterprise is set by the tone at the top. data is as critical to an organization as having accurate and To the extent that senior leadership recognizes that the suc- timely financial information. cess of the organization is dependent on its people, it will put a Having secured the basic responsibilities of the function heavy emphasis on its people. In this environment HR will be a and also established efficient and effective HR processes, HR significant driver with the requisite authority to deliver on that can expand its focus. Specialty areas that fall under the HR company’s people value. umbrella might include recruitment, benefits, compensation, HR’s charge will be to systematically and deliberately dissemi- employee relations, talent and performance management, nate that company’s culture to its new and existing employees. training and organization development – each area making Building a culture that values its human capital is an enterprise- its own contribution toward the common purpose of the wide commitment and needs to be carefully ingrained in the organization. social fabric of the organization – i.e., demonstrated in every Thus the scope and influence of the HR department will vary decision that impacts the workforce and exhibited in the con- depending on the needs and size of the organization. duct of all employees. For this organization, driving corporate To move the dial so that it is closer to “Treasured Asset” culture is not viewed as just an HR responsibility but everyone’s rather than “Lip Service”, HR must put in place programs responsibility, although HR would spearhead the effort. that closely align with the organizations’ business goals. As a In an environment where an organization’s senior leadership “Treasured Asset” advocate, HR will be viewed as the business puts profitability ahead of people, HR has a tougher - though partner with people solutions. HR will recognize also its multiple not impossible – task. stakeholders whose needs will have to be delicately balanced. Its first challenge will be to build its own credibility by add- As an example, employers choose to offer benefits for a host ing value to the organization while helping to educate the of reasons and benefits may be critical to employees and their company’s leadership to increase its people focus. In this type of families. At the same time, benefits can represent a huge ex- organization, it will be the HR leader’s challenge to demonstrate pense for a company. its value. That HR leader will need to start building the business The degree to which an organization is successful in deliver- case for more emphasis on the company’s human capital and to ing a quality product or service that is valued by its customers at build a strong link between people and long-term profitability. a reasonable cost, is a major factor in determining whether that In either situation, where human capital is or is not the pri- organization can sustain itself and grow. mary focus, HR has opportunity to have a powerful impact. HR too has a product and service to deliver to its multiple Another factor that determines HR’s position along the stakeholders. To the extent that it is in touch with its stakehold- continuum of “Lip service to Treasured Asset” is the context in er needs and can deliver on its commitments will go a long way which HR operates and the resources available. in achieving “Treasured Asset” status. The needs of a start-up will be very different from the needs of an established corporation; a union vs. non-union environ- Shelley Johnson is a Principal at HR consulting company ment; a single vs. multi-state operation; a for- profit vs. non- Performance Matters ([email protected]). Her experience in profit; and a 50 employee vs. 60,000 employee organization. the banking, oil, publishing and staffing sectors covers development, As an example, a start-up will need to immediately focus recruitment, employee relations and benefits.

ACW DECEMBER 2008 45 peopleevents

MANUFACTURERS Linden as vice Boeing Commercial Air- president of sales planes has appointed Rob Pasterick for Chromalloy. He vice president of finance and corporate was formally vice controller. He succeeds Harry McGee president of opera- who becomes vice president of strategy tions for Chromal- integration for internal services, a new loy Gas Turbine. position created to drive long-term effi- PODKOPAEV FAULDS Sunteck LINDEN ciencies and greater productivity across in Moscow. Podko- Transport the company’s internal business support paev was based in Group has hired Nancy Mackey as services. Ray Ferrari replaces Paster- Turkmenistan for collections manager and Linda Clark as ick as Boeing Commercial Airplanes’ GAC. John Faulds director of recruiting and development. chief financial officer. Craig Saddler, is named a GAC Chapman currently president of Boeing Australia Logistics’ Global Freeborn Air- and the South Pacific, will replace Fer- Account Manager, chartering has rari. Boeing also named Jon Emery based in Bangkok. opened an office in vice president and controller of the Before joining GAC, AMORNPATSOPHON Entebbe, Uganda Commercial Airplanes unit and Aldo John served as Vice President of Jar- and appointed Iain Basile its new vice president of sales dine Logistics in the USA and Thailand. Clark regional for Europe, Russia and Central Asia. Thanida Amornpatsophon assumes manager. Basile succeeds Marlin Dailey, who re- John’s previous role as Strategic Pur- National CLARK cently became vice president Sales. chasing Unit Manager - Air Freight, in Air Cargo has Bangkok. appointed Alan THIRD PARTIES FreightScan White as regional The GAC Group has appointed has relocated from director, Asia based Arkady Podkopaev general manager Solana Beach to in Kuala Lumpur. of GAC Shipping & Logistics Ltd based Carsbad, CA and Previously he was appointed Randy based in the com- Advertiser Index Richards, former pany’s Dubai office. WHITE AIG UK ...... 9 vice president of OAG Cargo cargo sales and ser- Solutions has RICHARDS AirBridge Cargo Airlines...... 13 vices at US Airways, appointed Naveen American Airlines ...... CV2 as EVP. Richards has held management Malik as country Boeing Commercial ...... 24-25 positions at Emery, CEVA, AIT and manager for India, America West. based at the Gurga- CNS...... 15 Circumference America has on headquarters of Continental Cargo...... CV4 appointed Mike Steele, president and ABV Techno Solu- Coyne Aviation ...... 29 CEO; Nicole Steele, vice president and tions, OAG Cargo’s CFO; Andrea West, vice president of representative for MALIK DNATA Cargo ...... 7 sales; Rob Walkord, CIO; Debbie Cart- India and Nepal. Hartsfi eld Jackson...... 18 er, director of sales; Charlene Seegars, Skybridge Mercator...... 30 director of operations; Joshua Gerry, Networks, the operations manager; Sheba Rook, direc- exclusive member Miami Dade Avation...... 22 tor of administration (CAI and Sunteck of the EGSAC GSSA Munich Air Cargo Europe...... 17 Transport/North Jacksonville); and network in Bulgaria Qatar Airways...... 41 Tracy Dunn, director of administration and Romania, has (Vertex Transport and Radius Rail). appointed Catalin Seabury Aviation ...... 5 RADULESCU Rasmussen & Simonsen In- Radulescu as gen- Singapore Airlines...... CV3 ternational Pte Limited has ap- eral manager of its Bucharest office. SkyTeam Cargo...... 37 pointed Mark Millar Regional Director for Greater China. Swiss World Cargo...... 28 AIRLINES Carlyle Group’s Sequa Cor- British Airways World Cargo World Airways...... 11 poration has named Tom van de has appointed Adam Carson, previous-

46 MARCH 2009 ACW events

MARCH 5-7 the week-long conference focused on Bangkok: IATA World Cargo Sympo- solutions to supply chain and logistics ly senior manager sium 2009, the weeklong compendium challenges in the Middle East. For infor- revenue manage- of seminars, meetings and public mation, call +65 6322 2737, e-mail stella. ment, as head of discussions has become the strongest [email protected] or visit: www.terra- business develop- annual gathering focused on the key pinn.com. ment, replacing business issues of the global air cargo APRIL 1-2 Ed Searancke industry. For information, call +41 22 770 2525, or visit: www.iata.org/events/ Brussels: 7th Annual Cargo Aircraft who has left the calendar. and Operations Conference, the two-day company. Gareth CARSON meeting will focus on key issues facing Sinclair moves MARCH 8-10 air cargo operators. For information, call from his previous position as network Las Vegas: AirCargo 2009 is the premier +44 (0) 207 579 4856, or e-mail: alicem@ optimization manager to head of rev- annual trade show and conference for aviation-industry.com. enue management. the Air and Expedited Motor Carriers Association (AEMCA), the Airforward- APRIL 1-4 Anchorage-based ers Association (AfA), and the Express San Antonio: The Transportation In- Northern Air Delivery & Logistics Association (XLA), termediaries Association’s 31st Annual Cargo has named which co-host AirCargo as a service to Convention. TIA is the U.S. member of David Karp as the industry. The conference includes the International Federation of Freight president and CEO. a diverse educational program for Forwarder Associations (FIATA). The Karp has served attendees,outstanding business op- TIA Annual Meeting is the largest gather- as the COO for the portunities for exhibitors and excellent ing of the brokerage-based 3PLs. More corporate exposure for sponsors. More information, Tel: 703-299-5700 or www. past three years. information, Tel: 703-361-5208 or visit tianet.org Qantas KARP http://www.aemca.org/2009_conference/ Freight has Agenda.pdf APRIL 27-29 made the following changes to its Houston: The 7th Annual Latin Ameri- management team: Customer ser- MARCH 10-12 can Leadership Forum (LALF7) will host vice and claims functions have been Memphis: ACI-NA Air Cargo Conference the Top 50 infrastructure projects in Latin united under its commercial division 2009, located at the Peabody Memphis America. The event is organised by CG/ Hotel, the event attracts airport directors LA Infrastructure LLC. More information lead by general manager Theo Trian- and CFOs, air cargo managers and from 1827 Jefferson Place, NW Wash- tafillides; responsibility for airmail airlines, freight forwarders, terminal de- ington, DC 20036 Tel: (202) 776-0990 or services has been assumed by general velopers and transportation officials to www.cg-la.com manager sales Harold Pang; general discuss key concerns facing the industry. manager strategy and business de- More information, Tel: 202-293-8500 or MAY 3-5 velopment Lisa Brock is responsible visit http://www.aci-na.org/static/entran- Carlsbad: The 2009 Cargo Network Ser- vices (CNS) conference at the La Costa for the Qantas joint venture with sit/ 09405_agenda_112108.pdf Resort & Spa. Program focus includes a Australia Post; and pricing and IATA MARCH 16-19 shipper’s perspective; when the tradition- representation is now the responsibil- Singapore: Biologistics Asia 2009 at al business model no longer works; export ity of manager business improvement the Suntec International Cnvention & risks in the USA and the new security Brian Hogan. Key account manager Exhibition Centre where pharmaceuti- environment. More information: Cargo John McLure has been appointed to cal and biotech manufacturers across Network Services Corp., 703 Waterford the newly created role of manager pre- the entire logistics and supply manage- Way Suite 680 Miami, FL 33126. Tel: 786- 413-1000. Fax: 786-413-1005. E-mail: mium products. ment value chain will convene. More information: Tel: (+65) 6322 2737 or [email protected]. Visit: www.cnsc.net. www.terrapinn.com/2009/biolog/con- INTEGRATORS tact.stm MAY 12-15 Ken Torok has been named presi- Munich: Air Cargo Europe 2009 will dent of UPS’s global freight forward- MARCH 24-25 take place at the New Munich Trade ing operations. Torok is rejoining UPS Guangzhou: The 6th China Air Cargo Fair Centre. The event will run as a four- after having most recently served as Summit 2009. This year the event is again day exhibition and include a two-day hosted by Guangdong Airport manage- conference. More information: Munich president of the company’s Asia Pacific ment and China Southern Airlines. For International Trade Fairs, Messegelaende, Region through mid-2008. more information: http://www.aircargo- D-81823, Munich. Germany. Contact: Car- Joseph Corbett is the new USPS summit.org oline Fehrenbach. Tel: +49 89 949 20 275. chief financial officer and executive Fax: +49 89 949 20 279. E-mail: caroline. vice president, Corbett replaces Glen MARCH 30-APRIL 2 [email protected] Visit: Walker who moves to an “unspecified” Dubai: SCM Logistics Middle East 2009, www.transportlogistic.de. ACW new position. ACW

ACW MARCH 2009 47 bottomline

CARRYING EUROPE U.S. AIRLINES Monthly year-over-year percent change in overall Monthly year-over-year percent change in domestic freight traffic and Asia-Pacific freight traffic for and international cargo traffic for U.S. airlines. European airlines. 15% 10% 10% Domestic 5% International 5% 0%

–5% 0%

–10% –5%

–15% Overall –10% Asia-Pacific –20% –15%

–25% –20%

–30% –25% 2/08 3/08 4/08 5/08 6/08 7/08 8/08 9/08 10/08 11/08 12/08 1/08 2/08 3/08 4/08 5/08 6/08 7/08 8/08 9/09 10/08 11/08 12/08

Source: Association of European Airlines Source: Air Transport Association of America

CARRYING ASIA SHARING MARKETS Monthly year-over-year percent change in capacity, in International air cargo year-over-year change for the available tonne kilometers, and traffic, in freight tonne first eleven months of 2008. kilometers, of Asia-Pacific airlines. Middle East 5%

North America 0%

Europe –5%

Asia/Pacific –10% Capacity Africa –15% Traffic Latin America –20% Total –25% 2/08 3/08 4/08 5/08 6/08 7/08 8/08 9/08 10/08 11/08 12/08 –15% –12% –9% –6% –3% 0% 3% 6% 9% Source: Association of Asia Pacific Airlines Source: IATA

CARRYING INTERNATIONAL SEMI CONDUCTORS Monthly year-over-year percent change in total scheduled Worldwide monthly year-over-year percent change international freight traffic and capacity worldwide in sales of semiconductors and month-to-month in freight tonne-kilometers and available tonne-kilometers. percent change. 10% 10%

5% 5%

0% 0%

–5% –5%

–10% Capacity –10% Traffic Y-O-Y –15% –15% M-O-M

–20% –20%

–25% –25% 2/08 3/08 4/08 5/08 6/08 7/08 8/08 9/08 10/08 11/08 12/08 2/08 3/08 4/08 5/08 6/08 7/08 8/08 9/08 10/08 11/08 12/08

Source: IATA Source: Semiconductor Industry Association

48 MARCH 2009 ACW

© 2009 Continental Airlines, Inc.

OUR COMPETITORS HAVE RE-DEFINED THE TERM “JET LAG.”

As other carriers delay new routes to Shanghai, Continental speeds

ahead with daily 777 nonstops from Newark beginning March 25.

Continental is boldly moving forward with new service linking New York (EWR) and Shanghai (PVG). Our legendary, ride-as-booked cargo service and quality products — QUICKPAK, ClimateSecureTM and PetSafe® — are sure to sync perfectly with the needs of China’s largest cargo market and financial center. For more information or to book a shipment, contact your Continental Airlines Cargo sales representative, or visit cocargo.com.

Work Hard.

Fly Right. ®