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Quick Start Guide FRONT COVER QUICK START GUIDE Game Activation Code Trim: 4.75" x 6.75"-•-EverQuest II: The Shadow Odyssey Quick Start Guide-|-Round 9-|-10/01/08 INsidE FRONT COVER WARNING: READ BEFORE PLAYING A very small percentage of individuals may experience epileptic seizures when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a computer screen, or while playing video games, may induce an epileptic seizure in these individuals. Certain conditions may induce previously undetected epileptic symptoms even in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family, have an epileptic condition, consult your physician prior to playing. If you experience any of the following symptoms while playing a video or computer game — dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement or convulsions — IMMEDIATELY discontinue use and consult your Quick Start Guide physician before resuming play. Installing EverQuest ® II Follow these steps and the setup prompts to install. 1. Insert the “EverQuest II ” disc into your DVD-ROM drive. If the disc does not automatically play, open “My Computer” and double-click on your DVD-ROM drive. Double-click the “The Shadow Odyssey” icon. 2. Follow the prompts through the setup process. 3. When installation is complete, run EverQuest II by double-clicking the “EverQuest II ” icon on your desktop. Playing EverQuest II Follow these steps to get started playing. Step 1: Create a Character Click the “Create Character” button to begin. • Pick your gender (male or female) and your race from the 19 choices you have available by clicking on the portrait. Click “Next” in the lower right of the screen. • Customize your appearance by clicking physical features and using the sliders and color palettes to fine-tune. Use the “Randomize” and “Randomize All” buttons to have the computer generate a look. Click “Next” when you are finished. • Choose your starting city and click “Next.” • Pick your class from the 24 choices available by clicking the class portrait, and then click “Next.” • Enter your character’s name in the field. Do not pick inappropriate or offensive names. If you need help with a name, click the “Random Name” button. If the name you choose has already been taken or is inappropriate, you will be asked to choose a different name. Please take a moment to review the character Naming Privilege Policy by going to http://eq2players.station.sony.com/ and clicking on the “Support” link near the top right. • Click “Play” to begin your journey! 3 Step 2: Play! Customer Support You will appear in the game world in either The Queen’s Colony or Kelethin (for good characters), If you encounter a problem in game while playing EverQuest II, you have several options for or the Outpost of the Overlord, Darklight Wood and Timorous Deep (for evil characters). Note: The assistance. You can view the help topics in game by left-clicking the “EQII ” menu button and Fae can only start in Kelethin, the Arasai in Darklight Wood and the Sarnak in Timorous Deep. A selecting “Help.” You may also left-click the question mark in the top right corner of most glowing trail will appear to lead you to your first quest and start you on the road to adventure. windows. This will open the EverQuest II Help window that will answer many questions you may Movement Keys have about the game. A Turn left At the bottom of the Help window, there is a button labeled “Petition.” This button will bring up D Turn right the in-game petition interface. You can also access the petition interface by typing “/petition.” W Move forward S Move backward You can access additional help information from our Knowledge Base of common Arrow Keys Move character questions and answers via the in-game petition interface or on the Web at Q Strafe left http://www.station.sony.com/support/. E Strafe right X Sit/stand Using the Knowledge Base C Crouch The Knowledge Base is a collection of answers to frequently asked questions, and it may give Space Jump you the immediate answer you seek. You can access the Knowledge Base by opening the in- game petition interface or by visiting http://www.station.sony.com/support/. Characters with a glowing quill or book above them have quests for you. To interact with them, click on the characters and press the [H] key to hail. When you open the petition interface, you will first see the Knowledge Base tab. Type in one or more keywords in the “Search Text” field, or select a specific category from the drop-down Other Keys menu to filter your inquiry. To view an article, double-click it. You can also access the Knowledge B Bags F9 Toggles between first- Base by using the “Search the Knowledge Base” field at the top of most Station Web pages. J Quest Journal and third-person views Narrow your Knowledge Base website search to EverQuest II articles by selecting it as the I Inventory F10 UI toggle product from the drop-down menu. M Map ~ Target attack Top Known Customer Service Issues K Knowledge Book Tab Cycle through visible targets The top known customer service issues for EverQuest II are compiled on a daily basis to L Skills Print Screen Screenshot offer a quick support reference. To review the top known customer service issues, select the O Socials Page Up Look up appropriate game in the Product field and type “Top Known Issues” in the “Search Text” field of Y Community Page Down Look down the Knowledge Base tab. Alt+O Options 0 – 9 Activate hotkeys H Hail - Activate hotkey Creating a Customer Service Ticket T Tell If you can’t find the answers you seek in the Knowledge Base articles, you can send your = Activate hotkey G Group say question to a Game Master (customer support representative). R Reply To create a customer service ticket, click the In-Game Support tab in the petition interface. If this Esc Clear target/close window is your first time using the petition system, or if it has been a while since you’ve needed to request F1 Target self assistance, you may need to follow the e-mail verification process presented to you at this time. F2 – F6 Target group member If you petition from in game, many of these will be filled in for you automatically. Make sure F7 Target nearest PC the Product, Server and Character Name fields are correct, then select the most appropriate F8 Target nearest NPC Category and Subcategory for your issue. In the Subject field, briefly describe the issue. 4 In the Question Field, remember to include as much detail as possible about your issue as 5 this will help our customer support staff assist you faster. Include details such as character names, E-mail Support tab. Select the appropriate Product, Category and Subcategory, and fill in the the time/date the problem occurred and specific names of any items involved. When you are ready Subject and Question fields before you hit “Continue.” We will respond to your issue as quickly to submit your petition, click the button on the bottom of the window labeled “Continue.” as possible; however, response times may vary depending on the volume of Web form e-mails received by the Customer Service Department. A Game Master will answer your ticket as soon as possible. While you wait for this response, please consider searching the Knowledge Base if you haven’t already. Live Chat You may contact Sony Online Entertainment for Live Chat Support by visiting Viewing Your Tickets http://www.station.sony.com/support/. Once there, click on the Chat Support tab at the top of To see if you have received a reply to a previously submitted ticket, bring up the petition the page, fill out the required fields on the page and click the “Submit Request” button. Live Chat interface by either visiting the website mentioned above or by typing “/petition” in game. Click is available Monday through Friday, except holidays. Please note that live chat is only available the Service History tab, and then click on the button labeled “Questions” to view your petition for technical and billing support. In-game support requests should be submitted through the in- history. Clicking on the hyperlink in the Subject field will open that specific ticket so you can game help interface. view that specific petition and any responses. You may also use the “Update” button at the bottom of the page to update your petition with any new information or respond to a Game Phone Support (Billing and Technical Issues Only) Master if requested to do so. You may contact Sony Online Entertainment for telephone support at (858) 537-0898 during For the latest information on our Knowledge Base or how to use the petition system, please visit normal business hours. Please search the Knowledge Base at http://www.station.sony.com/support/. http://www.station.sony.com/support/ for the most current support hours and contact information. Obtaining Technical and Billing Support For the full manual, visit www.everquest2.com/manual and download the PDF. Due to variations in today’s hardware and software, please do the following basic checks before contacting SOE Customer Service: • Search our Knowledge Base for an answer to your question by going to http://www.station.sony.com/support/ and selecting the EverQuest II product from the drop-down menu. • Check that your computer meets or exceeds the EverQuest II system requirements by going to our system scan website at http://everquest2.com/systemscan.
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