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QUICK START GUIDE

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Trim: 4.75" x 6.75"-•-EverQuest II: The Shadow Odyssey Quick Start Guide-|-Round 9-|-10/01/08 Inside Front Cover

WARNING: READ BEFORE PLAYING A very small percentage of individuals may experience epileptic seizures when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a computer screen, or while playing video games, may induce an epileptic seizure in these individuals. Certain conditions may induce previously undetected epileptic symptoms even in persons who have no history of prior seizures or epilepsy.

If you, or anyone in your family, have an epileptic condition, consult your physician prior to playing. If you experience any of the following symptoms while playing a video or computer game — dizziness, altered vision, eye or muscle twitches, loss of awareness, disorientation, any involuntary movement or convulsions — IMMEDIATELY discontinue use and consult your Quick Start Guide physician before resuming play. Installing EverQuest ® II Follow these steps and the setup prompts to install.

1. Insert the “EverQuest II ” disc into your DVD-ROM drive. If the disc does not automatically play, open “My Computer” and double-click on your DVD-ROM drive. Double-click the “The Shadow Odyssey” icon. 2. Follow the prompts through the setup process. 3. When installation is complete, run EverQuest II by double-clicking the “EverQuest II ” icon on your desktop. Playing EverQuest II Follow these steps to get started playing.

Step 1: Create a Character Click the “Create Character” button to begin. • Pick your gender (male or female) and your race from the 19 choices you have available by clicking on the portrait. Click “Next” in the lower right of the screen. • Customize your appearance by clicking physical features and using the sliders and color palettes to fine-tune. Use the “Randomize” and “Randomize All” buttons to have the computer generate a look. Click “Next” when you are finished. • Choose your starting city and click “Next.” • Pick your class from the 24 choices available by clicking the class portrait, and then click “Next.” • Enter your character’s name in the field. Do not pick inappropriate or offensive names. If you need help with a name, click the “Random Name” button. If the name you choose has already been taken or is inappropriate, you will be asked to choose a different name. Please take a moment to review the character Naming Privilege Policy by going to http://eq2players.station.sony.com/ and clicking on the “Support” link near the top right. • Click “Play” to begin your journey! 3 Step 2: Play! Customer Support You will appear in the game world in either The Queen’s Colony or Kelethin (for good characters), If you encounter a problem in game while playing EverQuest II, you have several options for or the Outpost of the Overlord, Darklight Wood and Timorous Deep (for evil characters). Note: The assistance. You can view the help topics in game by left-clicking the “EQII ” menu button and Fae can only start in Kelethin, the Arasai in Darklight Wood and the Sarnak in Timorous Deep. A selecting “Help.” You may also left-click the question mark in the top right corner of most glowing trail will appear to lead you to your first quest and start you on the road to adventure. windows. This will open the EverQuest II Help window that will answer many questions you may Movement Keys have about the game. A Turn left At the bottom of the Help window, there is a button labeled “Petition.” This button will bring up D Turn right the in-game petition interface. You can also access the petition interface by typing “/petition.” W Move forward S Move backward You can access additional help information from our Knowledge Base of common Arrow Keys Move character questions and answers via the in-game petition interface or on the Web at Q Strafe left http://www.station.sony.com/support/. E Strafe right X Sit/stand Using the Knowledge Base C Crouch The Knowledge Base is a collection of answers to frequently asked questions, and it may give Space Jump you the immediate answer you seek. You can access the Knowledge Base by opening the in- game petition interface or by visiting http://www.station.sony.com/support/. Characters with a glowing quill or book above them have quests for you. To interact with them, click on the characters and press the [H] key to hail. When you open the petition interface, you will first see the Knowledge Base tab. Type in one or more keywords in the “Search Text” field, or select a specific category from the drop-down Other Keys menu to filter your inquiry. To view an article, double-click it. You can also access the Knowledge B Bags F9 Toggles between first- Base by using the “Search the Knowledge Base” field at the top of most Station Web pages. J Quest Journal and third-person views Narrow your Knowledge Base website search to EverQuest II articles by selecting it as the I Inventory F10 UI toggle product from the drop-down menu. M Map ~ Target attack Top Known Customer Service Issues K Knowledge Book Tab Cycle through visible targets The top known customer service issues for EverQuest II are compiled on a daily basis to L Skills Print Screen Screenshot offer a quick support reference. To review the top known customer service issues, select the O Socials Page Up Look up appropriate game in the Product field and type “Top Known Issues” in the “Search Text” field of Y Community Page Down Look down the Knowledge Base tab. Alt+o options 0 – 9 Activate hotkeys H Hail - Activate hotkey Creating a Customer Service Ticket T Tell If you can’t find the answers you seek in the Knowledge Base articles, you can send your = Activate hotkey G Group say question to a Game Master (customer support representative). R Reply To create a customer service ticket, click the In-Game Support tab in the petition interface. If this Esc Clear target/close window is your first time using the petition system, or if it has been a while since you’ve needed to request F1 Target self assistance, you may need to follow the e-mail verification process presented to you at this time. F2 – F6 Target group member If you petition from in game, many of these will be filled in for you automatically. Make sure F7 Target nearest PC the Product, Server and Character Name fields are correct, then select the most appropriate F8 Target nearest NPC Category and Subcategory for your issue. In the Subject field, briefly describe the issue. 4 In the Question Field, remember to include as much detail as possible about your issue as 5 this will help our customer support staff assist you faster. Include details such as character names, E-mail Support tab. Select the appropriate Product, Category and Subcategory, and fill in the the time/date the problem occurred and specific names of any items involved. When you are ready Subject and Question fields before you hit “Continue.” We will respond to your issue as quickly to submit your petition, click the button on the bottom of the window labeled “Continue.” as possible; however, response times may vary depending on the volume of Web form e-mails received by the Customer Service Department. A Game Master will answer your ticket as soon as possible. While you wait for this response, please consider searching the Knowledge Base if you haven’t already. Live Chat You may contact Sony Online Entertainment for Live Chat Support by visiting Viewing Your Tickets http://www.station.sony.com/support/. Once there, click on the Chat Support tab at the top of To see if you have received a reply to a previously submitted ticket, bring up the petition the page, fill out the required fields on the page and click the “Submit Request” button. Live Chat interface by either visiting the website mentioned above or by typing “/petition” in game. Click is available Monday through Friday, except holidays. Please note that live chat is only available the Service History tab, and then click on the button labeled “Questions” to view your petition for technical and billing support. In-game support requests should be submitted through the in- history. Clicking on the hyperlink in the Subject field will open that specific ticket so you can game help interface. view that specific petition and any responses. You may also use the “Update” button at the bottom of the page to update your petition with any new information or respond to a Game Phone Support (Billing and Technical Issues Only) Master if requested to do so. You may contact Sony Online Entertainment for telephone support at (858) 537-0898 during For the latest information on our Knowledge Base or how to use the petition system, please visit normal business hours. Please search the Knowledge Base at http://www.station.sony.com/support/. http://www.station.sony.com/support/ for the most current support hours and contact information. Obtaining Technical and Billing Support For the full manual, visit www.everquest2.com/manual and download the PDF. Due to variations in today’s hardware and software, please do the following basic checks before contacting SOE Customer Service: • Search our Knowledge Base for an answer to your question by going to http://www.station.sony.com/support/ and selecting the EverQuest II product from the drop-down menu. • Check that your computer meets or exceeds the EverQuest II system requirements by going to our system scan website at http://everquest2.com/systemscan. • Check that you have installed the proper version of DirectX and all hardware drivers (for sound/video cards). • Check that you’re using supported sound and video cards. • Check that your computer is properly connected to the Internet through your Internet service provider. E-mail Support You may contact Sony Online Entertainment regarding technical and billing issues by visiting our SOE Support Home: http://www.station.sony.com/support/. Once there, select Technical or Account and Billing in the Category field and hit “Search.” You can search our Knowledge Base for a resolution to your issue, but if you still need to contact us for assistance, click on the

6 7 Please remember to review the current terms and number, you represent that you are an adult and are above) or purchase another Game Card for subsequent server emulators. You may not decrypt or modify any conditions of the EverQuest® II User Agreement and either accepting this Agreement on behalf of yourself or subscription periods, or your Account will be closed. data transmitted between client and server and you Software License. Thank you. your child. You may not transfer or share your Account You may terminate your Account at any time through may not use, post, host or distribute macros, “bots” with anyone, except that if you are a parent or guardian, the Account registration process. If you terminate your or other programs which would allow unattended EVERQUEST II USER AGREEMENT AND you may permit one child to use the Account instead Account during your initial free period, if any, your game play or otherwise impact game play. You may SOFTWARE LICENSE of you (in which case you may not use that Account). account will be closed at the end of the free period and not take any action which imposes an unreasonable THIS AGREEMENT DESCRIBES THE TERMS ON WHICH You are liable for all activities conducted through the you will not be billed. If you terminate your Account or disproportionately large load on our infrastructure. SONY ONLINE ENTERTAINMENT LLC (“SOE”) OFFERS Account, and parents or guardians are liable for the during any subscription cycle, your Account will be Except in connection with Station Exchange and subject YOU ACCESS TO AN ACCOUNT (THE “ACCOUNT”) activities of their child. Corporations and other entities closed at the end of the then-current cycle and you to all of the provisions of the Station Exchange Service TO PLAY THE EVERQUEST II FANTASY ONLINE ROLE- are not eligible to procure Accounts. will not be billed again unless you affirmatively reopen Agreement, you may not buy, sell, or auction (or host PLAYING COMPUTER GAME AND ITS EXPANSION the Account. We do not give full or partial refunds for or facilitate the ability to allow others to buy, sell, or 2. To play the Game, you must (a) purchase or receive PACKS (INDIVIDUALLY AND COLLECTIVELY, THE subscription periods that you have purchased. auction) any Game account, characters, items, coin, or through an SOE-authorized promotional offer (such “GAME”). BY PRESSING THE “I ACCEPT” BUTTON, YOU copyrighted material or any other intellectual property as an authentic disc bundled with a game magazine) 6. We may terminate this Agreement (including your ACCEPT THE TERMS AND CONDITIONS BELOW. 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If you have any at least the minimum system requirements to operate unable to verify or authenticate any information you encouraged to use a pseudonym, especially if you are a questions regarding these terms and conditions, please the Game and an Internet connection (both of which provide to us; (iv) upon game play, chat or any player minor, you may not pick a name that violates anyone’s contact customer service at [email protected]. we do not provide) to access your Account. In addition activity whatsoever which we, in our sole discretion, trademarks, publicity rights or other proprietary rights. to any fees described herein, you are responsible for determine is inappropriate and/or in violation of the spirit Certain servers have been designated as enabled for 11. 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You further acknowledge that SOE can any time and, in doing so incur no obligation to furnish sole discretion, to discontinue offering the Game, in horses, worms, time bombs, cancelbots or other and will, in its discretion, modify features, functions such updates to you pursuant to this Agreement. You which case we may provide you with a prorated refund of computer programming routines that are intended to or abilities of any element of the Game or any Virtual understand that online games evolve over time and, any prepaid amounts. damage, detrimentally interfere with, surreptitiously Goods (which may, among other things, make the Virtual accordingly, system requirements to play the Game may intercept or expropriate any system, data or personal Goods substantially more effective or functional, or less 7. Subject to the terms of this Agreement, we hereby change over time. information. We may take any action with respect to effective or functional, more common or less common, grant to you a non-exclusive, non-transferable, your Content if we believe it may create liability for us or or eliminated entirely). 3. We may amend this Agreement at any time in our sole revocable license to use the Software solely in discretion. Amendments shall be communicated to you connection with playing the Game via an authorized may cause us to lose (in whole or in part) the services YOU PROMISE, THEREFORE, THAT YOU WILL NEVER at the time you log into your Account. Such amendments and fully paid Account. You may not copy (except to of our ISPs or other suppliers. You hereby grant to ASSERT OR BRING ANY CLAIM OR SUIT AGAINST shall be effective whenever we make the notification make one necessary backup copy), distribute, sell, us a worldwide, perpetual, irrevocable, royalty-free, SOE, ITS LICENSOR(S), ANY SONY COMPANY, OR available for your review. auction, rent, lease, loan, modify or create derivative sublicenseable (through multiple tiers) right to exercise ANY EMPLOYEES OF ANY OF THE ABOVE, WHICH works, adapt, translate, perform, display, sublicense or all rights of any kind or nature associated with your IS RELATED TO OR BASED ON (I) A CLAIM THAT 4. Upon registration, you must select a password. You transfer all or any portion of the Software. You may not Content, including, without limitation, all intellectual YOU “OWN” ANY VIRTUAL GOODS IN ANY GAME, may not disclose your password to any third party. We copy any of the written, digital or electronic materials property rights and all ancillary and subsidiary rights (II) A CLAIM FOR THE “VALUE” OF VIRTUAL GOODS never ask you for your password by telephone, in-game accompanying the Software unless we expressly permit thereto, in any languages and in any media now known IF SOE DELETES THEM (AND/OR TERMINATES communication, live-chat or email, and you should you to do so in writing, and then only to the extent or not currently known. YOUR ACCOUNT(S)) IF YOU OR ANYONE ACTING IN not disclose it this way if someone asks you to do so. permitted. You may not reverse engineer, disassemble 12. We cannot ensure that your private CONCERT WITH YOU VIOLATES ANY PROVISION OF Although we may offer a feature that allows you to “save” or decompile the Software except to the extent that this communications and other personally identifiable THE EXCHANGE AGREEMENT, THIS AGREEMENT, or “remember” your password on your hard drive, please restriction is expressly prohibited by applicable law. The information will not be disclosed to third parties. For THE GAME’S RULES OF CONDUCT, SOE’S TERMS note that by using this feature, third parties may be able Software may contain license-management software example, we may be forced to disclose information OF SERVICE AND/OR SOE’S PRIVACY POLICY to access your computer and, thus, your Account. that restricts your use of the Software. to the government or third parties under certain (ALL OF WHICH ARE POSTED AT A LINK AT WWW. 5. We describe our fees and billing procedures at a EVERQUEST2.COM), (III) A CLAIM FOR THE “VALUE” 8. 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Furthermore, if you request any technical process, in which case they will take full responsibility on the Game Card and, thereafter, you will either need to change Game play. You may not create, facilitate, support, you consent to our remote accessing and for all obligations under this Agreement. By clicking the to provide a valid credit card (in which case your credit host, link to or provide any other means through which review of the computer you load the Software onto for “I Accept” button and providing us with a credit card card will subsequently be charged as referenced the Game may be played by others, such as through purposes of support and debugging. You may choose 8 9 to visit www.everquest2.com, www.station.sony.com, to how long an implied warranty lasts and/or exclusions herein, this Agreement may not be amended except in a d. Severability or other SOE web sites if such web sites offer services or limitations of consequential damages, so the above writing signed by both parties. You and SOE agree that if Section 17(b)(1) is found to such as an EverQuest II game-themed chat room or limitations and/or exclusions of liability may not apply be unenforceable by a court of competent jurisdiction, other services of interest to you. You are subject to the to you. This warranty gives you specific legal rights, and 17. Resolution of Disputes it shall be severed from this Agreement and — in that terms and conditions, privacy customs and policies of you may also have other legal rights which vary from In order to expedite and control the cost of disputes, event — you and SOE agree to submit to personal you and SOE agree that any legal or equitable claim SOE while on such web sites and in connection with state to state. jurisdiction in California and agree that any Claim shall use of your Account and the Game, which terms and relating to this Agreement (referred to as “Claim”) will be be exclusively brought in the appropriate state or federal conditions, policies and customs are incorporated We are not liable for any delay or failure to perform resolved as follows: court in the County of San Diego, State of California. You resulting from any causes beyond our reasonable herein by this reference. Since we do not control other a. Informal Resolution and SOE also agree that if Section 17(b)(2) is found to control. Further, we cannot and do not promise or ensure web sites and/or privacy policies of third parties, You and SOE agree that we will first try to resolve any be unenforceable by a court of competent jurisdiction, that you will be able to access your Account whenever different rules may apply to their use or disclosure of the Claim informally. Accordingly, neither of us may start then — regardless of the enforceability of Section 17(b) you want, and there may be extended periods of time personal information you disclose to others. Solely for a formal proceeding (except for Claims involving any (1) — any class action Claim shall be exclusively brought the purpose of patching and updating the Game and/ when you cannot access your Account. You assume violation of the federal trademark or copyright laws, or in the appropriate state or federal court in the County of or Software and ensuring the integrity of the Game, you the entire risk as to the results and performance of for injunctive relief) for at least 30 days after one of us San Diego, State of California and you agree to submit to hereby grant us permission to (i) upload Game-related the Software and the Game in connection with your notifies the other of a Claim in writing. SOE will send its personal jurisdiction in California. file information and data from the Game directory and hardware and software, and you assume the entire notice to your billing address, with a copy via email to (ii) download Game files to you. You acknowledge that cost of all servicing, repair and/or correction of your 18. All services hereunder are offered by Sony Online your email address. You will send your notice to Sony Entertainment LLC, located at 8928 Terman Court, San any and all character data is stored and is resident on hardware and software. Online Entertainment LLC, 8928 Terman Court, San our servers, and any and all communications that you Diego, CA 92121. Our phone number is (858) 537-0898. 14. IN NO EVENT SHALL WE, OUR PARENT, OUR Diego, CA 92121, Attn: Legal Department. Current rates for using the Game may be obtained from make within the Game (including, but not limited to, LICENSORS, OUR AFFILIATES OR OUR SUPPLIERS, messages solely directed at another player or group of b. Formal Resolution – US Residents a hotlink at www.everquest2.com, and such rates are AND EACH OF OUR AND THEIR RESPECTIVE (1) Agreement to Arbitrate subject to change at any time. If you are a California players) traverse through our servers, may or may not be OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, monitored by us or our agents, you have no expectation Except as provided in Section 17(b)(3) below, if we resident, you may have this same information emailed BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY cannot resolve a Claim informally, we agree that any to you by sending a letter to the foregoing address with of privacy in any such communications and expressly LOST PROFITS OR SPECIAL, INCIDENTAL, INDIRECT consent to such monitoring of communications you and all Claims either of us asserts shall be resolved your email address and a request for this information. OR CONSEQUENTIAL DAMAGES (HOWEVER ARISING, send and receive. You acknowledge and agree that solely through binding arbitration. The arbitration will INCLUDING NEGLIGENCE) ARISING OUT OF OR IN The Complaint Assistance Unit of the Division of we may transfer Game and your Account information be conducted under the rules of the Judicial Arbitration CONNECTION WITH THE POSSESSION, USE, OR Consumer Services of the Department of Consumer (including your personally identifiable information and and Mediation Service (“JAMS”) that are in effect at the MALFUNCTION OF THE SOFTWARE, YOUR ACCOUNT, Affairs may be contacted in writing at 400 R Street, personal data) to the United States or other countries time the arbitration is initiated, including the rules for the THE GAME, OR THIS AGREEMENT, INCLUDING, Sacramento, CA 95814, or by telephone at or may share such information with our licensees and exchange of non-privileged and relevant information, WITHOUT LIMITATION, DAMAGE TO PROPERTY (800) 952-5210. agents in connection with the Game. and under the rules set forth in this Agreement. If there is AND—TO THE EXTENT PERMITTED BY APPLICABLE a conflict between JAMS rules and the rules set forth in Parental control protections (such as computer 13. SOE warrants to the original consumer purchaser LAW—DAMAGES FOR PERSONAL INJURY, EVEN IF this Agreement, the rules set forth in this Agreement will hardware, software, or filtering services) are only that the media furnished in this product will be WE, OUR LICENSORS AND EACH OF OUR RESPECTIVE govern. If you initiate the arbitration, you agree to pay commercially available that may assist you in limiting free from defects in materials and workmanship under AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND a fee of $125 or, if less and you tell SOE in writing, the access to material that is harmful to minors. If you normal use for a period of ninety (90) days from the date AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY amount that you would pay to initiate a lawsuit against are interested in learning about these protections, of purchase (as evidenced by your receipt). If the media OF SUCH DAMAGES OR LOSS. THE LIABILITY OF SOE in the appropriate court of law in your state. Other information is available at http://www.worldvillage. furnished in this product proves to be defective, and SOE, OUR LICENSORS OR ANY OF OUR OR THEIR fees will be paid in accordance with JAMS rules. The com/wv/school/html/control.htm or other similar sites provided that the original consumer purchaser returns RESPECTIVE PARENT OR AFFILIATED COMPANIES TO arbitration will be held at a location in your hometown providing information on such protections. the media to SOE in accordance with the instructions YOU OR ANY THIRD PARTIES IS LIMITED TO $100. YOU area (meaning, the closest JAMS dispute resolution in this paragraph, SOE will replace the defective media: AGREE TO WAIVE ANY RIGHT TO EQUITABLE RELIEF center to your hometown) unless you and SOE both The Software is a “commercial item” if acquired under (a) free of charge to the original consumer purchaser, if INCLUDING, WITHOUT LIMITATION, INJUNCTIVE agree to another location. In the arbitration proceeding, agreement with the U.S. Government or any contractor the media proves to be defective within the ninety (90) RELIEF AGAINST SOE, ITS LICENSORS, THEIR the arbitrator must follow applicable law, and any award therewith in accordance with 48 CFR 12.212 of the FAR day period following the date of purchase, or (b) for a PARENTS OR AFFILIATES, OFFICERS, DIRECTORS, may be challenged if the arbitrator fails to do so. Forms and, if acquired for Department of Defense (DoD) units, fee of $5.00 per digital versatile (“DVD”), if the media EMPLOYEES AND AGENTS TO ENFORCE THE TERMS and other information on filing such a Claim can be 48 CFR 227-7202 of the DoD FAR Supplement, or any proves to be defective after the expiration of the ninety HEREOF; HOWEVER, THE FOREGOING SHALL NOT found at www.jamsadr.com. succeeding similar regulations. (90) day warranty period, provided that the request is PRECLUDE SOE AND/OR ITS LICENSORS FROM made within a reasonable time from purchase and SOE SEEKING ANY INJUNCTIVE RELIEF. Some states do not BY AGREEING TO ARBITRATE AS SET FORTH HEREIN, continues to distribute the DVD commercially. To obtain allow the foregoing limitations of liability, so they may YOU UNDERSTAND THAT WE ARE BOTH WAIVING OUR a replacement DVD, please return the defective DVD not apply to you. RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. only, postage prepaid, to Sony Online Entertainment 15. You shall comply with all applicable laws regarding (2) Special Rules LLC, 8928 Terman Court, San Diego, CA 92121, You and SOE agree that the type of arbitration in which your use of the Software, the DVD-ROM, your access accompanied by proof of date of purchase, a description we both agree to participate is between SOE and you to your Account and your playing of the Game. Without of the defect, and your name and return address, as as an individual. YOU AND SOE ARE AGREEING THAT limiting the foregoing, you may not download, use, or well as a check for $5.00 per DVD made payable to NEITHER OF US WILL UTILIZE OR ATTEMPT TO otherwise export or re-export the Software except in Sony Online Entertainment LLC if after expiration of the UTILIZE CLASS ACTION ARBITRATION PROCEDURES full compliance with all applicable laws and regulations, warranty period. SOE will mail a replacement to you IN ANY ARBITRATION. within 180 days of receiving your order. including, without limitation, the laws of the United States. (3) Exceptions EXCEPT FOR THE LIMITED 90 DAY WARRANTY ON 16. This Agreement is governed in all respects by the Notwithstanding the foregoing, (i) any Claim involving THE MEDIA AS SET FORTH ABOVE, WE PROVIDE THE substantive laws of the State of Delaware and of a violation of the federal trademark or copyright laws, DVD-ROM, THE SOFTWARE, THE ACCOUNT, THE GAME the United States of America. Notwithstanding the or a Claim for injunctive relief, may be decided only by AND ALL OTHER SERVICES “AS IS.” WE AND OUR foregoing, Section 17(b) below shall be governed a federal court (or, for injunctive relief, federal or state SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES by the Federal Arbitration Act. The UN Convention court) in the County of San Diego, State of California, OR CONDITIONS OF ANY KIND, EXPRESS, IMPLIED OR on Contracts for the International Sale of Goods is and (ii) neither you nor SOE shall be precluded from STATUTORY, INCLUDING, WITHOUT LIMITATION, THE expressly disclaimed. Our failure to act with respect to filing a Claim in small claims court for disputes within IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, a breach by you or others does not waive our right to the small claims court jurisdictional level. MERCHANTABILITY AND FITNESS FOR A PARTICULAR act with respect to subsequent or similar breaches. You PURPOSE. Without limiting the foregoing, we do not may not assign or transfer this Agreement or your rights c. Formal Resolution – International Residents ensure continuous, error-free, secure, or virus-free hereunder, and any attempt to the contrary is void. Both parties submit to personal jurisdiction in California operation of the DVD-ROM, the Software, the Game, This Agreement sets forth the entire understanding and further agree that any Claim shall be exclusively your Account or continued operation or availability of and agreement between us and you with respect to the brought in the County of San Diego, State of California, any given server. Some states do not allow limitations as subject matter hereof. Except as provided in section 3 United States of America, in the appropriate state or federal court. 10 11 Community Relations Representatives Technical Support Representatives Marketing Multimedia Team Credits Vanessa Barrera, Aaron Bisnett, Midori McDaniel, Trevor Gray, Richard Mobbs, Philip Robinson, Eric Tran, Brian Patience, Andre Padilla, Dylan Bruce Susan Rummani, Tiffany Spence Darwin Bigornia, Kenneth Corning, Eric Escobedo, ® Marketing Team EverQuest II Team Daniel Hall, Chase Jabara, James Mero, Eryk Nash, Jen Belfield, Lauren Zeiger, Dawn Smith, Chris Vine, Cain Gillis, Senior Producer Customer Service and Paul Pomplun, Edward Ranf, Josh Teitsch, Steve Wilson, Kim Purcell, Phil Tish, Chris Barnhart, Tamanika Randle, Bruce A. Ferguson Quality Assurance Jamison Wright, Benito Martinez, Danny Libby, Brad Winsby Ryan Peters, Sara Kaplan, Jenn Thongnoi, Virginia Felix Associate Producers Executive Director, Global Quality Assurance Technical Support Subject Matter Expert Jennifer Gerull, Barbara “Babs” Saito Tony Rado Joel Calland BUSINESS DEVELOPMENT Technical Director Quality Assurance Director International Customer Service Manager Vice President, Business Development Joshua Kriegshauser Rob Thompson Ima Somers Dave Christensen Lead Artist, Characters Quality Assurance Manager Customer Service Manager Executive Director, Business Development and Bill Yeatts Taylor Haley Richard A. Schmelter In-Game Advertising Louis Figeroa Lead Artist, Environments Quality Assurance Assistant Manager Customer Service Supervisors Timothy Heydelaar Darlene Girts, Geoff Kressel Andrew Lamp TECHNICAL OPERATIONS Artists, World Builders and Animators Quality Assurance Supervisor for EverQuest II Knowledge Base Administrator Michael Bacon, David Brown, Gary Daugherty, Lesly Irwin Chris Cabral Executive Director, Technical Operations Maria DelCasino, Tad Ehrlich, Jeff Jonas, Roel Jovellanos, Gregory Bartlett Quality Assurance Supervisors Subject Matter Experts Amanda McCarter-McNair, Brandan McDonald, Ryan Antonelli, Jay Lauterwasser, Jason Good Janice Bagley, Emilie Noetzel Director, Service Implementation Urban McLafferty, Vu Nguyen, Stacey Norman, Senior Game Masters Jason Harkins Evan Sampson, Thomas Sincich, Phelan Sykes, Nate Temple, Quality Assurance Lead Engineer Amy Leo, Jason Leo, Charles Mastrangelo, Richard Granback, Director, SOE Security Thomas Tobey, Dok Whitson, Ed Williamson, Stephanie Young Jason Polk Juan Cardenas, Chad Hartmann, Robert Robertson Bryan Blank Design Supervisors Quality Assurance Technical Liaisons Game Masters Director, Production Systems Jeremy Gess, Noel Douglas Walling Sean Campbell, Jesse Taylor Tamera Antonelli, Lana Aprill-Rush, Jim Flanagan, Sean Guinn, Mark Preston Game Designers Quality Assurance Senior Lead Analyst Tim McLaughlin, Sabrina O’Berry, Felicity Santo, Angela Stirm, Tiffany Sanchez Director, Service Architecture Peter Chang, Chris Kozak, Morgan Lockhart, Nathan McCall, Michael Vigil, Omer Zakay, Kevin Badenhop, Arwen Keys, Colin Dupre Paul Molina, Carlos Mora, Brett Scheinert, Adam Stevens, Quality Assurance Assistant Lead Analyst Greg Sodeman, Dale Waldren, Scott Wood Leah Swigart, Emily Taylor, W. Roger Uzun, Kyle Vallee, Director, Service Support Dan Hosford Senior International Customer Service Representatives Jason Woerner Ted Garrington Quality Assurance Playtester Natali Fenner, Keta Mulunda Programming Director, Office Systems Jason Cracchiolo International Customer Service Representatives Brian Belfield, Chris Kozak, John Rohrssen, Greg Spence, Jeff Bolaris Quality Assurance Specialists William Ensley, Xavier-Michael Moroney, Yukie Tada, Nandy Szots, John Tessin David Marsh, Kevin Moyer, Brandon Kraus, Geoff Olmstead, Sabrina Waters, Simon Wilson, Masami Yamauchi Manager, Service Improvement Additional Art Doug Reilly, Michelle Schade John Shireling Steve Kim, James McClure, Chris Myers Quality Assurance Analysts SALES, COMMUNICATIONS AND MARKETING Manager, Operations Thomas Delzer Additional Game Design Justin Greenhouse, Nick Wilcox, Paul Young Senior Vice President, Sales and Marketing Juan Cardenas, Tony Garcia, Noah Holmes, Akil Hooper, Compatibility Lab Lead Torrie Dorrell Operations Team Leads Ellery Jones, Christopher Junior, Steve Kramer, Luke Sigmund Chris Trichel, Ben Cohee, John Sotelo James Rackliffe Senior Vice President, Sales Additional Programming Compatibility Lab Analysts Don Vercelli Operations Team Ryan Favale, Larry “Bruce” Bateman Robert Warren, Amy Liao, David Stover Manuel Deramos, Robert Maul, Gary Neffendorf, Vice President, Marketing Chris Richard, Virgil Celestino, Bill Corning Senior International Training Manager Michael Lustenberger Music, Sound and Video Manager, Production Systems Paul Venuti Director, Global Brand Marketing VO Coordinator Deon Mitton Training Specialists Laura Naviaux Joy Parkes Production Systems Team David Schmidt, Brian Vettraino Director, European Marketing Music Thomas Jackson, Sid Jaffee, Gorden Cheng Training Monitors Nabil Debira Inon Zur Manager, Network Engineering Justin Allen, Tony Cooke Senior Global Brand Manager Additional Sound Design Kevin Crislip Tim Granich Cat Neri International Quality Assurance Manager Gary Matthews Network Engineering Team Associate Brand Manager Roger Sewell, Jason Fermo Community Management International Quality Assurance Analyst Anthony Royce Eric Hankins Office Systems Team Senior Director, Global Community Relations Marketing Multimedia Artist Lisa Scaduto, Domenico Scaduto, Loren G. Skeels, Alan Crosby Executive Director, Global Customer Service Justin Buell Scott Riddell, David Becerra, Jason Zimmerman, Charlie Loa, Senior Community Relations Manager Brad Wilcox Senior Director, Corporate Communications Bryant Clark, Nate Wright Craig Dalrymple Executive Assistant Courtney Simmons Manager, Operational Engineering Community Relations Manager Leia Wight Public Relations Manager Gordon Tetlow Christine Renzetti Customer Service Manager, Technical Support Katie Hanson Operational Engineering Developers Community Relations Coordinator Satao Minami Senior Director, Web Presence Chad Folz, Greg Herzbrun, Ben Cole, Matt Reynolds, Aimee Rekoske Technical Support Supervisors Jacob Robinson Caleb Starr, Ramiro Agudelo Community Content Manager Scott Dale, Daniel Tucker Web Presence Team Gordon Dapkus Senior Technical Support Representatives Paul Tighe, Steve Fuller, Ben Neil, Travis Gregory, Tony Flores, Dennis Gonzalez, Jeremiah Jackson, Jennifer Brady Chris Leisure 12 13 Inside Back Cover

PLATFORM SERVICES International QA, Supervisor Jay Lauterwasser Notes Vice President, Platform Operations David Dhunjishaw International QA, Lead Hans Boes, Julien Donguy Senior Director, Platform Development Nari Gopala International QA Christian Baldauf, Julien Bertaud, Juan Chiquiza, Director, Product Management Michelle Bruce, Kevin Debolt, Nedda Hosseinpour, Michael Herndon Kazuko Nelson, Hitomi Omi, Pia Thrasher, Birgit Zeus Product Management and Design Team Dave Bennett, Tony Kodis, Mark Decker LEGAL DEPARTMENT Platform PMO Manager Executive Vice President, Legal, Jenne Mcpherson Business Affairs and General Counsel Project Management Team Andy Zaffron Debbra Idle, Colleen Lighter Senior Vice President, Legal and Business Affairs Manager, Systems Engineering Rick Herman Bob Kline Vice President, Legal and Business Affairs System Engineering Team Steve Weiss Tavish Margers, Chunying Xie, Mike Madigan, Director, Legal and Business Affairs Raymond Zhang Kelly Conway Manager, Applications Engineering Legal Coordination and Contracts Administration Jake Fear Olivia Malmstrom, Esther Choe Applications Engineering Team Legal Administrator Mike Walters, Ken Rabe, Paul Christenson Melissa Morris Manager, Station Launcher Development Team Jeff Jones PRODUCT DEVELOPMENT Station Launcher Development Team Director, Development William Kemper, Grat Crabtree, Chris Rosner, Matt Reynolds, Joel Manners Stefan Immich Senior Creative Director Manager, Platform Quality Assurance Rich Waters Elle Larrson Director, Artistic Development Platform Quality Assurance Team Joe Shoopack Stephanie Bogart, Edwin Yee, Fransiska Subroto, Project Management Shawn Murphy, Matt Meyer, Jesus Lio, Derek Freese Michael Gaylord, Ty Keith Director, Database Services Studio One Executive Assistant Anand Rao Bianca Diaz Database Services Team Kathryn Graham, Donyl Cruz EXECUTIVE STAFF Business Intelligence and Reporting Team President Sherry Liu, Warren Bartolome John Smedley Chief Operating Officer INTERNATIONAL OPERATIONS Russell Shanks Executive Director, International Operations Chief Technology Officer Knut Grossmann Richard Lawrence Senior Project Management Vice President, Finance and Chief Financial Officer David J. Kim, Stacey Sofia-McDaniel, Ken Dopher Raymond Nguyen Tan Truong Executive Director, Development Project Management John Hayase Tim Erskine, Stephen Rodgers Executive Assistants Localization Liaison Pam Impson, Christine Lena Douglas Wright Special Thanks Linguistic Production The EverQuest II development team would also like to say Bernard Dambron, Britta Noack thank you to our families and friends for all of their support. Technical Director Without their support, The Shadow Odyssey would not be Robert McEntee possible. Globalization Engineering Team Aaron Arboleda, Katty Bashir, Stacy Griebel, Devon Kim, Hiro Kurosu, Duy Le, Chris Lee, Lina Liang, Rosso Salman, John Stearns

14 Back Cover

Taking Flight features the Cloudskipper, the airship of the Ethernauts. This painting not only offers a rent reduction of 300, but also will look incredible hanging in your EverQuest® II house! Before you begin The Shadow Odyssey™, learn the path of the Ethernauts, the heroes of Norrath who first repelled the Void! Legends of Norrath™ Ethernauts is the latest release in SOE’s hit online trading card game set in the EverQuest and EverQuest II worlds. With more than 280 beautifully designed cards and more than 20 EverQuest II loot cards, Ethernauts is the perfect way to begin the odyssey! To learn how to claim Taking Flight, simply visit this URL for detailed instructions: legendsofnorrath.com/tsoredeem

Get started FREE at: www.LegendsOfNorrath.com Legends of Norrath Everquest II: The Shadow Odyssey

© 1999-2008 Sony Online Entertainment LLC. EverQuest, SOE and the SOE logo are registered trademarks and Legends of Norrath and The Shadow Odyssey are trademarks of Sony Online Entertainment LLC in the United States and/or other countries. The ratings icon is a registered trademark of the Entertainment Software Association. All other trademarks are properties of their respective owners. All rights reserved.