PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY DISNEYLAND® ® WHERE TO FIND INFORMATION • All attractions in both Disney Parks. Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT PARIS ® Disneyland Park: for you and your helper(s). Please don’t hesitate to go to Donald Desk or City Hall in Disneyland • ® Donald Desk, • Simply show your Easy Access Card to the Cast Member at the Park or Studio Services in Walt Disney Studios Park for more • City Hall. attraction entrance and he/she will give you a specific time at which to information. Disney Hotels return. A second reservation can only be made once the first one has ® Walt Disney Studios Park: We would advise anyone who suffers from photosensitivity to seek advice Disneyland® Hotel Disney’s Hotel Santa Fe® Walt Disney Studios Park • Studio Services. expired. from their doctor prior to coming to Disneyland® Paris. Disney’s Hotel New York® Disney’s Hotel Cheyenne® Numerous special visual and lighting effects are used in the Disney® GO THERE FOR: Studio Services DOCUMENTS REQUIRED: ® Accessibility Map Parks: Disney’s Newport Bay Club Disney’s Davy Crockett Ranch ® • The map for the 2 Disney Parks. A medical certificate: ® • strobe lights, Disney’s Sequoia Lodge • The entertainment programme, • original copy, • which lists the times of shows, pulsating lights, • in French or English, • illuminating the outside of buildings (strobe light effects used in outdoor Partner Hotels parades and Disney Character Meet • signed and stamped by the doctor, ’n’ Greets. neon signs, for example), • issued less than 3 months previously and certifying that the person has • disco lighting (mirror balls, flashing/rotating dance floor lights, etc.), • The opportunity to book a table at Radisson Blu Hotel Vienna House a temporary illness (e.g. is wearing a cast) or is pregnant. • one of our many restaurants. various effects used in our attraction and shows (such as flashes of Magic Circus Hotel lightning or explosions). Hôtel l’Elysée Val d’Europe • Informative brochures. Algonquin’s Explorers Hotel HELPERS: Adagio Marne-la-Vallée • The Walt Disney Studios® Park & • Hôtel Kyriad Disneyland® Park accessibility maps. No more than 4 people. Val d’Europe B&B Hotel • Access Cards for easier access to attractions. If the cardholder is not going on the attraction, the helper(s) must join Vienna House Our Cast Members will gladly answer all your questions. They will also the standard queue. GUIDE AND ASSISTANCE DOGS Dream Castle Hotel issue you with an Access Card and will let you know which attractions are Guide and assistance dogs are welcome: the most easily accessible according to your disability or specific needs. Services & Activites: • throughout the Resort; We would encourage you to ensure you are fully prepared by reading-up PRIORITY CARD • on certain attractions listed later in this brochure. on what each attraction actually entails, as some guests may find certain Ile-de-France tourist office attractions frightening (take a look at the attraction charts on the following WHICH GUESTS? We allow guide and assistance dogs to use the gardens. pages). We would advise you to bring a bowl so that your dog can drink regularly • Disabled guests (anyone who is officially registered as disabled). DISNEYLAND® PARK throughout the day. F TGV + RER RAILWAY STATION WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your dog. E ® EASY ACCESS TRAIL • All attractions and photo locations in both Disney Parks. If you wish to go on an attraction that does not accept dogs, you will have A B DISNEY® HOTELS K • To make your experience more enjoyable, a reservation system has been to leave him/her with one of your helpers. M WHAT IS THE EASY ACCESS TRAIL? introduced to handle high demand for priority access at attractions with DISNEY VILLAGE® D L A suitable, practical and safe route around the Disney® Parks. limited capacity. N WALT DISNEY STUDIOS® PARK C WHY? DOCUMENTS REQUIRED: TOP TIP! If you prefer to visit the Disney Parks without your guide or assistance dog, you can leave him/her at our Animal I J GOLF DISNEYLAND To show guests with disabilities the easiest way of getting around FRENCH RESIDENTS: Care Centre free of charge for the day ® (you will be asked to the Disney Parks. H • Disability card show your dog’s national ID certificate and vaccination book, which HOW? • Disabled person’s priority card must be up to date). Pinpoint your current location on the map and identify where you want • Difficulty standing card to head next. Then simply follow the dotted line on the map, which will • War disability card LA VALLEE VILLAGE indicate the easiest route to take. • European disabled parking badge SHOPS AND RESTAURANTS RESIDENTS OF OTHER COUNTRIES: All our restaurants and shops are equipped with specially-adapted • Disability card tills where you are granted priority access. Ask a Cast Member for • European disabled parking badge details. G • Other official documents issued in your country of residence The map is not to scale. • War disability card • A medical certificate: TOP TIP! This symbol shows you which tills are equipped - original copy, with an induction loop. ® - in French or English, WELCOME TO DISNEYLAND PARIS - signed and stamped by the doctor, Childhood dreams and adventures, fun-filled parades and breathtaking - issued less than 3 months previously and certifying that the person shows, themed Disney® Hotels and sumptuous shops… There are has a permanent disability. hundreds of reasons to come to Disneyland® Paris and spend some STROLLER AND WHEELCHAIR unforgettable time with family or friends. HELPERS: RENTALS At Disneyland Paris, we do everything we can to make sure all our guests • No more than 4 people. enjoy a magical, emotion-filled, adventure-packed stay. Hosted by Hertz This map aims to help you plan your trip by telling you everything you If the cardholder is not going on the attraction, the helper(s) must join Manual wheelchairs and strollers are available to rent (subject to need to know about access in the Disney® Parks. It contains details of the standard queue. availability). all the facilities and services we provide for guests with disabilities and/or Including at least 1 able-bodied adult (aged 18 or over) who is WHERE? specific needs. capable of helping you, if you have: Just inside the main entrance to each of the Disney® Parks at the Stroller It will allow you to organise your visit, attraction by attraction, guided by • FOR MORE INFORMATION a mobility impairment, & Wheelchair Rentals point. Wheelchairs cannot be pre-reserved. the various symbols and icons. • a visual impairment, Please note that Cast Members are not authorised to accompany you Give us a call • a mental health disorder*, around the Disney Parks. From the UK: 08448 008 111 • autism or a behavioural disorder*. (5p/min from a BT landline, other networks may vary) ACCESS PROCEDURES * At certain attractions, several guests with this type of disability can be RENTAL CHARGE: UK group bookings: 08448 088 200 1-1050379 et 1-1050380 ; 1-1050383 1-1050384 n°2-1049670 3-1050382 . ALTAVIA.FR (5p/min from a BT landline, other networks may vary) € € accompanied by just one helper. Daily rental: 20. Deposit: 50, to be paid by cheque or credit card From all other countries: + 33 160 306 053 ATTRACTIONS For safety reasons, some of our attractions can only accept one imprint (prices subject to change). (International call rates apply. Charges may very depending on your network) Access procedures may differ from one attraction to the next: disabled guest at a time. See the specific details for each attraction. Groupe reservation for all other countries: + 33 160 302 080 (International call rates apply. Charges may very depending on your network) Cast Members (Disney employees) can refuse access to an attraction Helpers must agree to diligently carry out their role whilst in the if they believe the configuration of the seat or your body shape or size Disney Parks. That means: would not allow you to be securely positioned in the attraction vehicle. SPECIAL CARDS TO ACCESS TOP TIP! FREE wheelchair rental for Annual Dream Passport Contact your travel agent Certain attractions are subject to specific physical restrictions: • following the boarding instructions given by the Cast Member running holders (deposit required). THE ATTRACTIONS the attraction, see the icon. Go to DisneylandParis.com Disneyland Paris issues 2 different types of Access Card: • staying with the disabled guest on the attraction, Access to attractions may be changed without prior warning. • assisting with transfers, boarding and alighting, • Priority Card, which gives guests priority access to certain attractions • assisting with evacuation procedures, Enquire at your Disney Hotel Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and FIRST AID AND SPECIFIC NEEDS • passing on any messages and safety instructions, both written and that are displayed at the entrance to each attraction, published in the will depend on visitor numbers. Both Disney® Parks have a First Aid point. verbal, given by Disneyland Paris, Accessibility Map and provided by Cast Members. All members of staff working there are qualified and equipped to • Easy Access Card, which allows guests to access certain attractions • offering reassurance, if necessary, For safety reasons, some of our attractions can only accept one disabled administer first aid in the event of an emergency. via specially-adapted entrances. This card does not, however, give you • helping the disabled guest choose the most suitable attractions. guest at a time: priority in queues and access is not immediate. If you need to keep medication cool, you may leave it at one of these • 77700 Chessy - Licences E.S.