PRACTICAL INFORMATION WHICH ATTRACTIONS? EPILEPSY AND PHOTOSENSITIVITY ® ® WHERE TO FIND INFORMATION • All attractions in both Disney Parks. Certain attractions may affect/disturb guests who are prone to epilepsy. • A timed reservation system has been introduced to make things easier RESORT ® : for you and your helper(s). Please don’t hesitate to go to Donald Desk or City Hall in Disneyland • ® Donald Desk, • Simply show your Easy Access Card to the Cast Member at the Park or Studio Services in for more • City Hall. attraction entrance and he/she will give you a specific time at which to information. Disney Hotels return. A second reservation can only be made once the first one has ® Walt Disney Studios Park: We would advise anyone who suffers from photosensitivity to seek advice Disneyland® Hotel Disney’s Hotel Santa Fe® Walt Disney Studios Park • Studio Services. expired. from their doctor prior to coming to Disneyland® Paris. Disney’s Hotel New York® Disney’s Hotel Cheyenne® Numerous special visual and lighting effects are used in the Disney® GO THERE FOR: Studio Services DOCUMENTS REQUIRED: ® Accessibility Map Parks: Disney’s Newport Bay ’s Davy Crockett Ranch ® • The map for the 2 Disney Parks. A medical certificate: ® • strobe lights, Disney’s Sequoia Lodge • The entertainment programme, • original copy, • which lists the times of shows, pulsating lights, • in French or English, • illuminating the outside of buildings (strobe light effects used in outdoor Partner Hotels parades and Disney Character Meet • signed and stamped by the doctor, ’n’ Greets. neon signs, for example), • issued less than 3 months previously and certifying that the person has • disco lighting (mirror balls, flashing/rotating dance floor lights, etc.), • The opportunity to book a table at Radisson Blu Hotel Vienna House a temporary illness (e.g. is wearing a cast) or is pregnant. • one of our many restaurants. various effects used in our attraction and shows (such as flashes of Magic Circus Hotel lightning or explosions). Hôtel l’Elysée Val d’Europe • Informative brochures. Algonquin’s Explorers Hotel HELPERS: Adagio Marne-la-Vallée • The Walt Disney Studios® Park & • Hôtel Kyriad Disneyland® Park accessibility maps. No more than 4 people. Val d’Europe B&B Hotel • Access Cards for easier access to attractions. If the cardholder is not going on the attraction, the helper(s) must join Vienna House Our Cast Members will gladly answer all your questions. They will also the standard queue. GUIDE AND ASSISTANCE DOGS Dream Castle Hotel issue you with an Access Card and will let you know which attractions are Guide and assistance dogs are welcome: the most easily accessible according to your disability or specific needs. Services & Activites: • throughout the Resort; We would encourage you to ensure you are fully prepared by reading-up PRIORITY CARD • on certain attractions listed later in this brochure. on what each attraction actually entails, as some guests may find certain Ile-de- tourist office attractions frightening (take a look at the attraction charts on the following WHICH GUESTS? We allow guide and assistance dogs to use the gardens. pages). We would advise you to bring a bowl so that your dog can drink regularly • Disabled guests (anyone who is officially registered as disabled). DISNEYLAND® PARK throughout the day. F TGV + RER RAILWAY STATION WHICH ATTRACTIONS? Please note that Cast Members are not authorised to look after your dog. E ® EASY ACCESS TRAIL • All attractions and photo locations in both Disney Parks. If you wish to go on an attraction that does not accept dogs, you will have A B DISNEY® HOTELS K • To make your experience more enjoyable, a reservation system has been to leave him/her with one of your helpers. M WHAT IS THE EASY ACCESS TRAIL? introduced to handle high demand for priority access at attractions with ® D L A suitable, practical and safe route around the Disney® Parks. limited capacity. N WALT DISNEY STUDIOS® PARK C WHY? DOCUMENTS REQUIRED: TOP TIP! If you prefer to visit the Disney Parks without your guide or assistance dog, you can leave him/her at our Animal I J To show guests with disabilities the easiest way of getting around FRENCH RESIDENTS: Care Centre free of charge for the day ® (you will be asked to the Disney Parks. H • Disability card show your dog’s national ID certificate and vaccination book, which HOW? • Disabled person’s priority card must be up to date). Pinpoint your current location on the map and identify where you want • Difficulty standing card to head next. Then simply follow the dotted line on the map, which will • War disability card LA VALLEE VILLAGE indicate the easiest route to take. • European disabled parking badge SHOPS AND RESTAURANTS RESIDENTS OF OTHER COUNTRIES: All our restaurants and shops are equipped with specially-adapted • Disability card tills where you are granted priority access. Ask a Cast Member for • European disabled parking badge details. G • Other official documents issued in your country of residence The map is not to scale. • War disability card • A medical certificate: TOP TIP! This symbol shows you which tills are equipped - original copy, with an induction loop. ® - in French or English, WELCOME TO - signed and stamped by the doctor, Childhood dreams and adventures, fun-filled parades and breathtaking - issued less than 3 months previously and certifying that the person shows, themed Disney® Hotels and sumptuous shops… There are has a permanent disability. hundreds of reasons to come to Disneyland® Paris and spend some STROLLER AND WHEELCHAIR unforgettable time with family or friends. HELPERS: RENTALS At Disneyland Paris, we do everything we can to make sure all our guests • No more than 4 people. enjoy a magical, emotion-filled, adventure-packed stay. Hosted by Hertz This map aims to help you plan your trip by telling you everything you If the cardholder is not going on the attraction, the helper(s) must join Manual wheelchairs and strollers are available to rent (subject to need to know about access in the Disney® Parks. It contains details of the standard queue. availability). all the facilities and services we provide for guests with disabilities and/or Including at least 1 able-bodied adult (aged 18 or over) who is WHERE? specific needs. capable of helping you, if you have: Just inside the main entrance to each of the Disney® Parks at the Stroller It will allow you to organise your visit, attraction by attraction, guided by • FOR MORE INFORMATION a mobility impairment, & Wheelchair Rentals point. Wheelchairs cannot be pre-reserved. the various symbols and icons. • a visual impairment, Please note that Cast Members are not authorised to accompany you Give us a call • a mental health disorder*, around the Disney Parks. From the UK: 08448 008 111 • autism or a behavioural disorder*. (5p/min from a BT landline, other networks may vary) ACCESS PROCEDURES * At certain attractions, several guests with this type of disability can be RENTAL CHARGE: UK group bookings: 08448 088 200 (5p/min from a BT landline, other networks may vary) € € accompanied by just one helper. Daily rental: 20. Deposit: 50, to be paid by cheque or credit card From all other countries: + 33 160 306 053 ATTRACTIONS For safety reasons, some of our attractions can only accept one imprint (prices subject to change). (International call rates apply. Charges may very depending on your network) Access procedures may differ from one attraction to the next: disabled guest at a time. See the specific details for each attraction. Groupe reservation for all other countries: + 33 160 302 080 (International call rates apply. Charges may very depending on your network) Cast Members (Disney employees) can refuse access to an attraction Helpers must agree to diligently carry out their role whilst in the if they believe the configuration of the seat or your body shape or size Disney Parks. That means: would not allow you to be securely positioned in the attraction vehicle. SPECIAL CARDS TO ACCESS TOP TIP! FREE wheelchair rental for Annual Dream Passport Contact your travel agent Certain attractions are subject to specific physical restrictions: • following the boarding instructions given by the Cast Member running holders (deposit required). THE ATTRACTIONS the attraction, see the icon. Go to DisneylandParis.com Disneyland Paris issues 2 different types of Access Card: • staying with the disabled guest on the attraction, Access to attractions may be changed without prior warning. • assisting with transfers, boarding and alighting, • Priority Card, which gives guests priority access to certain attractions • assisting with evacuation procedures, Enquire at your Disney Hotel Guests must familiarize themselves with the warnings and instructions via specially-adapted entrances, although access is not immediate and FIRST AID AND SPECIFIC NEEDS • passing on any messages and safety instructions, both written and that are displayed at the entrance to each attraction, published in the will depend on visitor numbers. Both Disney® Parks have a First Aid point. verbal, given by Disneyland Paris, Accessibility Map and provided by Cast Members. All members of staff working there are qualified and equipped to • Easy Access Card, which allows guests to access certain attractions • offering reassurance, if necessary, For safety reasons, some of our attractions can only accept one disabled administer first aid in the event of an emergency. via specially-adapted entrances. This card does not, however, give you • helping the disabled guest choose the most suitable attractions. guest at a time: priority in queues and access is not immediate. • If you need to keep medication cool, you may leave it at one of these Mobility impaired guests, Access Cards feature the information you provide. It is vital that this • Visually impaired guests (blind), First Aid points. information is accurate, as it is used to determine possible access FREE Disney Parks admission ticket for one helper on ® • Guests with a mental health disorder, Disneyland Paris is unable to supply specialist medical equipment. restrictions, thereby also determining your safety and that of your helper(s). presentation of the appropriate documents (travel package • Guests with autism or a behavioural disorder, Disneyland Paris cannot be held liable if you provide inaccurate information & accommodation not included). • Guests with a learning disability. when applying for an Access Card. Access Cards remain the property of To make your experience more enjoyable, a reservation system has been Disneyland Paris and can be withdrawn if misused. These cards are strictly introduced to handle high demand for priority access at attractions with personal, and you may be asked to provide proof of identity. limited capacity. PARADES AND NIGHTTIME SHOWS EASY ACCESS CARD There are specially-designated areas where visitors with specific needs Version 5 - June 2016 can watch our parades and shows. WHICH GUESTS?

Space is limited, so you will need to ask a Cast Member in order • Guests with a temporary illness (an illness that has not resulted in them Certiié PEFC to access these areas. Ce produit est issu de forêts being officially registered as disabled). gérées durablement et de sources contrôlées. • Expectant mothers. pefc-france.org

1 2 3 4 77700 Chessy - Licences E.S. n°1-1050371 1-1050377 ; 1-1050379 et 1-1050380 1-1050383 1-1050384 n°2-1049670 3-1050382 . ALTAVIA.FR 397471822 - RCS MEAUX – Capital Social 1 203 69 9 718,90 € Siège social : rue de la Galmy, Disney Associés SCA - Siren ©Disney/ 2016. Euro Walt Disney Studios® Park Accessibility Map

18 9 ATTRACTIONS 17 8 1. ® Theater (2) Show stage. See the Programme. 14 6 Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Visually impaired: attraction includes very dimly-lit areas, strobe light effect. Hearing impaired: reserved spaces for hearing impaired guests, attraction equipped with an induction loop. 7 Special effects: bubbles. Lasts: approximately 20 minutes.

2. Quatre Roues Rallye(2) Mobility impaired: must transfer. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Lasts: approximately 2 minutes. 3 16

3. Crush’s Coaster®(2) 13 2 Mobility impaired: must be ambulatory, steps to climb prior to boarding. Attraction subject to physical restrictions. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests, vehicles travel through the dark. 1 Minimum height: 1m07. Lasts: approximately 3 minutes. 5 3 4. Les Tapis Volants - Flying Carpets Over Agrabah®(2) Mobility impaired: wheelchair accessible, you can either board the ride directly on your wheelchair (specially-adapted vehicle) or transfer onto a seat. 12 Only one wheelchair per flight. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 3 Lasts: approximately 2 minutes. 11 5. ®(2) 4 Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Visually impaired: attraction includes very dimly-lit areas. Lasts: approximately 25 minutes.

15 Easy Access Trail 6. Ratatouille : L’aventure Totalement Toquée de Rémy(1)(2) 1 Mobility impaired: wheelchair-accessible (specially-adapted vehicle); you can board the ride in your wheelchair or transfer to a seat. 10 Visually impaired: guide and assistance dogs are allowed on the attraction. Attraction includes very dimly-lit areas. Guests may get splashed. 2 This attraction is unsuitable for guests who suffer from motion sickness. Lasts: approximately 5 minutes.

(2) 7. Toy Soldiers Parachute Drop Wheelchair accessible - must be accompanied by an Mobility impaired: must transfer. SYMBOLS KEY able-bodied adult aged 18 or over Mobility impaired, visually impaired (blind): each guest must be accompanied by a helper. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. List of the symbols/icons used in this Wheelchair users must transfer into the attraction Minimum height: 81cm. vehicle (alone or with assistance) - must be guide to explain access to attractions. Lasts: approximately 2 minutes. accompanied by at least one able-bodied adult aged 18 or over City Hall/Donald Desk/Studio Suitable for guests ® who have difficulty standing 8. (2) Studio Services Services. Disney Parks Mobility impaired: must transfer, transfer board available. information desk and accessibility Suitable for guests with atrophy of both lower Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left information point (Access Cards) limbs - must be accompanied by an able-bodied adult aged with a helper. 3 18 or over (Guests with other types of limb atrophy Lasts: approximately 2 minutes. Guest Relations Windows will be provided with a list of suitable attractions) Authorization to ride the attraction depends on First Aid and the type of limb atrophy you have (a full list is (2) available from City Hall, Donald Desk, Studio 9. RC Racer specific needs Mobility impaired: must transfer, transfer board available. Services and the Central Reservations Office) Attraction subject to physical restrictions. Suitable for guests with a learning disability, Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Disabled access toilets autism, behavioural disorder or mental health Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper. 3 Minimum height: 1m20. disorder - must be accompanied by an able-bodied adult Lasts: approximately 2 minutes. aged 18 or over Attraction may frighten Towards Disneyland® Park certain guests No access restriction for theatres, show venues, play areas, etc. Cars Race Rally is inspired by Disney•Pixar’s Cars Assistance: number of guests with a learning Crush’s Coaster® is inspired by Disney•Pixar’s WARNING! PHYSICAL 1 Ratatouille: L’Aventure Totalement Toquée de Rémy is inspired by Disney•Pixar’s Ratatouille RESTRICTIONS 2 3 disability, mental health disorder, autism, or Playland is inspired by Disney•Pixar’sToy Story 4 5 behavioural disorder allowed onto the attraction Hot Wheels® is a registered trademark of Mattel, Inc. Hot Wheels® trademark and track used with permission © 2009 Mattel, Inc. All rights reserved. For safety, you should be in good health and as a group accompanied by at least 1 helper Slinky® Zig Zag is a registered trademark of Poof-Slinky, Inc. Entrance free from high blood pressure, heart, back or neck problems, motion sickness or any other Suitable for visually impaired guests health conditions or disabilities that could be aggravated by this adventure. Expectant Suitable for blind guests - must be accompanied by mothers should not ride. an able-bodied adult aged 18 or over ATTRACTIONS ATTRACTIONS N.B.: The configuration of the seats and safety Guide and assistance dogs allowed systems on attractions may not allow access for guests of certain body shapes or sizes. Guests must have sufficient upper body Attraction includes very dimly-lit areas (2) (2) 15. strength to sit in an appropriate position in 10. CinéMagique Mobility impaired: wheelchair accessible. See the Programme. all attraction vehicles. Please note that most Suitable for hearing impaired guests Visually impaired: includes very dimly-lit areas. Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). attractions, shows and events are unsuitable Visually impaired: cinema, includes very dimly-lit areas, strobe light effect. for children under 1 year of age. Suitable for expectant mothers Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. The use of lighting effects, and notably strobe Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Light rainfall effect in the cinema itself. lights and flashing lights, may cause problems Suitable for guests with a debilitating illness Lasts: approximately 30 minutes. for guests who suffer from photosensitivity. or temporary physical impairment ATTRACTIONS Please follow instructions given by Disneyland 11. Disney Junior Live On Stage!(2) Paris staff and comply with the Parks’ rules Height restrictions See the Programme. and regulations. We encourage you to take Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). a look at them on our website prior to your T Allotted transfer time Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. 16. Armageddon: Special Effects(2) visit: http://brochure.disneylandparis.com/ Special effects: bubbles. Mobility impaired: wheelchair accessible. internalrules/internalrulesUK.pdf. They are also Must be capable of climbing steps Lasts: approximately 30 minutes. Visually impaired: includes very dimly-lit areas, strobe light effect. displayed at the entrance to the Disney Parks.

Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Guests should be properly dressed at all times. (2) Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. For additional information, please refer to the Lift 12. Live! This is a particularly noisy attraction. 5 See the Programme. WARNING: this attraction is not suitable for guests who suffer from epilepsy or photosensitivity. Parks’ rules and regulations. Mobility impaired: wheelchair accessible (reserved space or transfer onto a seat). Lasts: approximately 20 minutes. Strobe light effect Hearing impaired: reserved spaces for hearing impaired guests, venue equipped with an induction loop. (1) If the attraction is extremely busy, a Lasts: approximately 15 minutes. Shows every 15 minutes. reservation system may be set up and you may be asked to come back at a specific Guests may get splashed (2) 17. Rock ’n’ starring time later in the day. 13. Tower of TerrorTM(2) Mobility impaired: must transfer, transfer time approximately 30 seconds. Attraction equipped with an induction loop Mobility impaired: must transfer. Attraction subject to physical restrictions. (2) The queuing area is wheelchair-friendly. Attraction subject to physical restrictions. Visually impaired: guide and assistance dogs are not allowed onto the attraction and must be left with a helper.

Visually impaired: includes very dimly-lit areas, light effects. A flash photo will be taken. 1 Single Rider - This service can help Attraction suitable Guide and assistance dogs are not allowed onto the attraction and must be left with a helper. Minimum height: 1m20. cut down queuing times at certain A flash photo will be taken. 1 Lasts: approximately 3 minutes. attractions. Accessed via a special Attraction unsuitable Minimum height: 1m02. entrance, it is aimed at guests who are Lasts: approximately 5 minutes. on their own or who don’t mind being Make the absolute most of the magic by cutting 18. Moteurs….Action! separated from their group and are down your queuing times with . ® (1)(2) 14. Studio Tram Tour : Behind The Magic Stunt Show Spectacular(2) prepared to go on the attraction alone. Mobility impaired: wheelchair accessible – platform lift to board a specially-adapted vehicle, or transfer onto a seat. Show stage. See the Programme. Using this service does not guarantee Several scenes involve sudden movements that children and some adults may find frightening. Good sitting balance required, Mobility impaired: wheelchair accessible, reserved spaces for wheelchairs on the front two rows of both stands, or transfer onto immediate boarding, and you will not some jostling may occur. the bench. be able to choose your seat or vehicle. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. Mental health disorder, autism, behavioural disorder, learning disability: attraction may frighten certain guests. This is a particularly noisy attraction. Guests may get splashed. 5 Attractions offering this service are WARNING: this is a particularly noisy attraction. Lasts: approximately 30 minutes. identified by this symbol. Lasts: approximately 45 minutes.

The Twilight Zone Tower of Terror™ is inspired by The Twilight Zone®, a registered trademark of CBS Inc. All Rights Reserved.