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Icare TRAINING REPORT iCARE TRAINING February 28, 2014 Prepared by AMSSA Financial support provided by the Government of Canada and the Province of British Columbia through the Ministry of Jobs, Tourism and Skills Training. Table of Contents Overview .................................................................................................................................... 1 iCARE Training Goals & Outcomes ............................................................................................ 2 Use of this Report ...................................................................................................................... 3 Appendix A: iCARE Training Schedule ...................................................................................... 4 Appendix B: Attendees ............................................................................................................... 4 Appendix C: Evaluation Results ................................................................................................26 Overview On April 1, 2014, all CIC-funded Service Provider Organizations (SPOs) in British Columbia will begin to use the Immigration Contribution Agreement Reporting Environment (iCARE) to report services that are provided to CIC-funded clients. From February 6 – February 20, 2014, the CIC iCARE team travelled throughout BC to conduct iCARE training sessions for all BC SPOs. AMSSA provided logistics support for the training sessions, including creating the training and travel schedule, and organizing and implementing the training. During the training, CIC delivered 6 different training modules (see below for list of modules). SPOs attended either 1 or 2 days of training, depending on what modules they required training on. The training modules offered include: Needs Assessment & Referrals (NARS) - 2 hours Information & Orientation (I&O) - 1.5 hours Employment Related Services (ER) - 2 hours Language Assessment (LA) - 1 hour Language Training (LT) - 2.5 hours Community Connections (CC) - 2 hours The iCARE training sessions were held in different training ‘hubs’ across the province. The training hubs were in Vancouver, Abbotsford, Nanaimo, Victoria, Kelowna, and Prince George. The training hubs were determined based on accessibility to SPOs across BC, and availability of computer labs. In addition to the training ‘hub’ sessions, nine large organizations received individual full day training with the iCARE trainers within their own office or lab facility. These organizations included: DIVERSEcity Community Resources Society Immigrant and Multicultural Services Society (IMSS) of Prince George Immigrant Services Society of BC (ISSofBC) MOSAIC North Shore Multicultural Society Progressive Intercultural Community Services (PICS) S.U.C.C.E.S.S. Inter-Cultural Association of Greater Victoria (ICA) Victoria Immigrant & Refugee Centre Society (VIRCS) 1 CIC iCARE Training February 28, 2014 Timeframe of the Training Below is a general schedule of dates when the training sessions were held in each region. Please view Appendix A for the detailed iCARE training schedules in each location. February 5 - 7: Individual site visits to larger organizations in Vancouver and the Fraser Valley (ISSofBC, MOSAIC, PICS, DIVERSEcity, NSMS, S.U.C.C.E.S.S.) February 11 - 14: Vancouver (Langara College) February 17 - 18: Vancouver (ctc TrainCanada) – for French SPOs February 17 - 18: Abbotsford (Abbotsford Virtual School) February 17 - 18: Nanaimo (Arbutus Music) February 17 - 18: Individual site visits to larger organizations in Victoria (VIRCS & ICA) February 19: Individual site visit to larger organization in Prince George (IMSS) February 19 - 20: Prince George (College of New Caledonia) February 19 - 20: Kelowna (UBC Okanagan) Note: Due to ease of access and travel costs, some agencies travelled from small north/interior communities to Vancouver for training instead of to Prince George/Kelowna. CIC sent out all formal invitations and communications to invite BC SPOs to attend the training sessions. For a full list of participants who attended the iCARE training (by training hub location), please see Appendix B. In summary, there were 83 organizations who attended the iCARE training sessions, and 204 (Appendix B) in-person attendees at iCARE Training sessions. 4 organizations were not able to attend the training in-person. All SPOs were also invited to participate in the iCARE Training Webinars that ran during the weeks of February 24th and March 3rd. These webinars covered the same content as the in- person sessions that were held throughout February in BC. iCARE Training Goals & Outcomes The event was designed to achieve the following goals: o To increase understanding of the privacy and security requirements needed to in orderto access iCARE. o To increase understanding of the technical requirements that SPOs need to be in place to run iCARE. o To increase understanding of the process / requirements to input data into the CIC iCARE database. o To increase understanding of the information / reports SPOs will receive from the iCARE system. o To increase understanding of how the information collected in iCARE will be used by CIC and SPOs to inform planning of future services. o To increase awareness of the ongoing iCARE database training opportunities and support available for SPOs (e.g. webinars, monthly check-ins, etc). 2 CIC iCARE Training February 28, 2014 The participants were asked to evaluate whether the session was successful in meeting its stated goals and assess the planning and logistics of the event. In general the session evaluations indicate broad support that the event goals were met, and approval of the event logistics. See Appendix C for details. Use of this Report This report is intended to provide CIC with: The training schedules in each location (Appendix A). A list of organizations and participants who attended the iCARE training (Appendix B). A summary of the event evaluations (Appendix C). 3 CIC iCARE Training February 28, 2014 Appendix A: Training Schedules Large Organization iCARE Training Schedule | ISSofBC 1 organization 25 participants DAY 1: Wednesday, February 5, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | DIVERSEcity 1 organization 21 participants DAY 1: Thursday, February 6, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | MOSAIC 1 organization 27 participants DAY 1: Thursday, February 6, 2014 Time Workshop 9:00 am Introduction to iCARE 4 CIC iCARE Training February 28, 2014 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | Progressive Intercultural Community Services (PICS) 1 organization 12 participants DAY 1: Thursday, February 6, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | North Shore Multicultural Society 1 organization 24 participants DAY 1: Friday, February 7, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections 5 CIC iCARE Training February 28, 2014 Large Organization iCARE Training Schedule | S.U.C.C.E.S.S. 1 organization 100 participants DAY 1: Friday, February 7, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | Inter-Cultural Association of Greater Victoria 1 organization 15 participants DAY 1: Monday, February 17, 2014 Time Workshop 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | Victoria Immigrant & Refugee Centre Society (VIRCS) 1 organization 7 participants DAY 1: Tuesday, February 18, 2014 Time Workshop 6 CIC iCARE Training February 28, 2014 9:00 am Introduction to iCARE 10:00 am Needs Assessment & Referrals 10:45 am Break 11:00 am Information & Orientation 11:45 am Lunch 12:45 pm Employment Related Services 1:45 pm Break 2:00 pm Language Assessment/Language Training 3:30 pm Community Connections Large Organization iCARE Training Schedule | IMSS Prince George 1 organization 6 participants
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