Installation Manual Optical Microscope Accessory CCD color camera XC30
English CCD color camera XC30
Any copyrights relating to this manual shall belong to Olympus Soft Imaging Solutions GmbH. We at Olympus Soft Imaging Solutions GmbH have tried to make the information contained in this manual as accurate and reliable as possible. Nevertheless, Olympus Soft Imaging Solutions GmbH disclaims any warranty of any kind, whether expressed or implied, as to any matter whatsoever relating to this manual, including without limitation the merchantability or fitness for any particular purpose. Olympus Soft Imaging Solutions GmbH will from time to time revise the software described in this manual and reserves the right to make such changes without obligation to notify the purchaser. In no event shall Olympus Soft Imaging Solutions GmbH be liable for any indirect, special, incidental, or consequential damages arising out of purchase or use of this manual or the information contained herein.
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© Olympus Soft Imaging Solutions GmbH All rights reserved
Printed in Germany 510_UMA_XC30_en_05__08-March-2016
Olympus Soft Imaging Solutions GmbH, Johann-Krane-Weg 39, D-48149 Münster, Tel. (+49)251/79800-0, Fax.: (+49)251/79800-6060 Contents
1 The CCD color camera XC30 ...... 4 1.1 Scope of supply ...... 4 1.2 Specifications ...... 5 1.3 Operating and storage conditions ...... 6 2 General safety instructions ...... 7 2.1 Avoiding personal injuries ...... 8 2.2 Avoiding device damage ...... 8 3 System environment ...... 10 3.1 Microscope and camera adapter ...... 10 3.2 PC ...... 11 3.3 Software ...... 12 4 Installation ...... 13 4.1 Step 1: Inserting the FireWire board ...... 13 4.2 Step 2: Install the software ...... 14 4.3 Step 3: Connect the camera ...... 15 4.4 Step 4: Installing the camera driver ...... 16 5 Care and maintenance ...... 21 6 Troubleshooting ...... 22 6.1 The installation program won't start ...... 22 6.2 The camera can't be found ...... 23 6.3 No image appears ...... 27 6.4 Stripes appear in the image ...... 29 6.5 Another problem has occurred ...... 30 7 Notes on conformity and disposal ...... 32 8 Glossary ...... 34
3 CCD color camera XC30
1The CCD color camera XC30
1.1 Scope of supply
The camera's scope of supply comprises: Camera with protective cap FireWire board FireWire cable Installation manual DVD with TWAIN software getIT Camera FireWire port
CCD chip
Protective cap
FireWire board FireWire cable Installation manual
two 6-pole FireWire plugs
4 1 The CCD color camera XC30 Specifications
Other essential To be able to use the camera, you'll also need the following components: components PC with MS-Windows operating system Light microscope with camera adapter or something similar, for example a macro stand Software to operate the camera (see chapter 3.3 on page 12)
1.2 Specifications
Properties of The XC30 is a cooled, high-resolution CCD color camera used for biomedical and the XC30 material sciences applications. It was specially developed for acquisitions using light microscopy. The XC30 is of a compact design and can be connected to all common types of light microscope by a C-mount. Its high dynamic range enables it to acquire images which have both very light and very dark areas. The ICC profile technology guarantees an optimal color mapping.
Technical data XC30 Chip type CCD Chip size Type 1/1.8 Inch Effective area (width x height) 8.10 mm x 6.64 mm Pixel size 3.45 µm x 3.45 µm Maximum resolution 2080 pixels x 1544 pixels Image type 14-bit color image (RGB) Read-out speed 24.5 MHz Exposure times 0.1 ms - 160 s Interface FireWire™IEEE1394a Camera mount Standard C-Mount Binning modes The XC30 has two binning modes. In binning mode, the camera's CCD sensor combines neighboring pixels into pixel blocks. This results in a higher sensitivity and a shorter processing time but also in a lower resolution.
Binning Resolution Frame rate Maximum resolution 2080 x 1544 pixels 7.0 images per second Binning 2x 1040 x 772 pixels 13.6 images per second Binning 3x 688 x 514 pixels 35.0 images per second
5 CCD color camera XC30
1.3 Operating and storage conditions
Please operate and store your camera under the following conditions: The recommended ambient temperature during camera operation is + 10°C to + 25°C. The maximum permissible range for the ambient temperature during camera operation is + 5°C to + 40°C. The maximum permissible relative humidity during camera operation is 80 % (condensation free). When the camera is stored or transported, the ambient temperature must be kept between - 25°C and + 70°C.
6 2 General safety instructions Operating and storage conditions
2General safety instructions
The camera has been developed and produced on the basis of state-of-the-art tech- nology and in conformity with recognized safety regulations. However, it is not possible to entirely rule out possible hazards for the user, damage to the camera or microscope, or impairments of the camera's functionality. For this reason, always read and follow the general safety instructions and warnings before and during the installation.
Warning Serious injuries can occur The warning sign and the word Warning indicate dangerous situations that can lead to serious injuries or even death if ignored.
Caution Light injuries can occur The warning sign and the word Caution indicate dangerous situations that can lead to light injuries if ignored.
Attention Damage to devices can occur The exclamation mark and the word Attention indicate situations, where irreparable damage to the camera, microscope or PC can occur if ignored.
Reduced functionality can occur Notices only printed with an exclamation mark indicate that ignoring them can reduce or hamper the camera's functionality.
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2.1 Avoiding personal injuries
Warning Electric shock due to damaged cable! When a cable is frayed or damaged, a person touching it risks the danger of an electric shock. Shut off the hardware and replace the cable immediately!
Warning Poisoning due to toxic gases! In the case of a fire, the material of the camera can give off toxic gases. When these are inhaled, it can cause irritation of the respiratory passages and damage to them. Wear respiratory protection when fighting the fire!
Caution Tripping hazard! Cables laid across a room can be a dangerous tripping hazard. This can cause injuries to people and damage to equipment. Wherever possible, lay cables along the wall or behind furniture. Fix cables that run across the room into place!
2.2 Avoiding device damage
Attention Never open the camera housing! The camera's CCD chip is extremely sensitive. Electrostatic discharge can perma- nently damage the camera. Therefore, never, under any circumstances, open the camera housing!
Attention Avoid vibration shocks! Mechanical shocks and strong vibrations can damage the camera. Don't drop the camera during installation. Make sure it is securely mounted on the microscope. When it's not in use, store it in a safe place!
Attention Secure microscopes with additional components! A top-heavy microscope can tip over or fall down and result in damage to both the camera and the microscope. If the microscope is top-heavy or otherwise unstable, fix it to the wall!
8 2 General safety instructions Avoiding device damage
Attention Don't touch the protective glass! The protective glass over the CCD chip is extremely sensitive and must not come into contact with bare hands or any other objects, otherwise the acquisitions will be impaired by fingerprints or scratches. Remove dust from the protective glass carefully with compressed air. For the removal of dust stuck due to static electricity, ionized air is recommended.
Attention Observe the operating conditions! Exposure to high temperatures or humidity can damage component parts of the camera. Always observe the operating and storage conditions (see chapter 1.3 on page 6)!
Attention Don't expose the camera to strong light! Exposure to strong light can cause the camera to overheat, which may cause damage to its component parts. Do not expose the camera to strong light (such as sunlight) for long periods of time.
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3System environment
3.1 Microscope and camera adapter
XC30 PC Monitor
Camera FireWire cable FireWire board
Software incl. camera driver
Adapter ring U-CMAD3 U-TV0.5xC-3 U-TV0.63xC
U-TV1x-2 GX-TV0.5xC MVX-TV0.63xC GX-TV0.7xC MVX-TV1xC Camera adapter
Upright Inverted Stereo Inverted Fluorescence microscope microscope microscope metallography microscope BX61/ BX51/ BX41 IX81/ IX71/ IX51 SZX16/ SZX10 microscope MVX10 CX41/ CX31/ MX61 IX83/ IX73/ IX53 SZX7/ SZ61 GX71/ GX51 MX61L/ MX51 BX43/ BX46/ BX53 BX63
Suitable camera The system table shows the camera adapters you can use to connect the XC30 to adapters many available Olympus microscopes. Please note that you can also use microscopes that are not listed there. Basically, all of the camera adapters with the magnification factor 0.5 or larger are suitable.
10 3 System environment P C
3.2 PC
3.2.1 System requirements for the PC For optimal use, the system requirements listed in the table must be fulfilled.
System requirements
Processor Intel Core™ 2 Duo (E-series), Intel Core™ 2 Quad (Q-series) Intel Core™ 2 Extreme, Intel Xeon®, Intel Core™ i3, i5, i7 Hard disk at least 30 GB free storage space RAM at least 1024 MB, for MS-Windows 7/8 32 bit: at least 2 GB, for MS-Windows 7/8 64 bit: at least 4 GB Screen resolution at least 1280 pixels x 1024 pixels VGA board 32-bit graphics card, at least 128 MB graphics memory Drive DVD-ROM drive Interfaces IEEE 1394a (FireWire™ board) Operating systems* • MS-Windows 8 (32 bit or 64 bit) • MS-Windows 7 (32 bit or 64 bit) • MS-Windows XP Pro (32 bit), Service Pack 3 • MS-Windows Vista (32 bit) Ultimate /Enterprise/ Business / Home-Premium * Make sure that the software you want to operate the camera with supports one of the operating systems listed here.
Latest system requirements available from customer service The system requirements listed here are current at the time of creating this manual. The system requirements are often updated by the manufacturer. The latest requirements can be obtained by asking customer service at Olympus Soft Imaging Solutions. To do so, send an e-mail to the following address: [email protected]
3.2.2 Operating the camera with a laptop Generally speaking, it is possible to operate the camera with a laptop. Owing to the variety of such products on the market, it isn't possible to make any generally valid statements about the technical prerequisites for this setup. With an integrated Fire- Wire interface, it's more than likely that the power supply won't be sufficient to operate the camera. Recommendation: Connect the camera to the laptop via an external FireWire board with its own power supply. If any problems occur, contact Olympus Soft Imaging Solutions Customer Service (see chapter 6.5.2 on page 31).
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3.3 Software
You'll need the appropriate software to acquire images with the camera. Here are some possibilities: You can operate the camera with software from Olympus or Olympus Soft Imaging Solutions that came with the camera. You can operate your camera with preexisting Olympus or Olympus Soft Imaging Solutions software. You can operate the camera with software that supports a TWAIN interface.
Installing new Olympus or Olympus Soft Imaging Solutions software Optimal operation The camera is operated optimally with Olympus or Olympus Soft Imaging Solutions software. The following software products support the camera: analySIS cell cellSens Stream getIT Information on how to perform the installation can be found in the chapter 4.2 on page 14.
Operating the camera with preexisting software Possible operation Generally speaking, it's possible to operate the camera with software from Olympus Soft Imaging Solutions that you already have. To do so, you'll have to completely reinstall the software and, if possible, select the XC30 camera. Depending on how old the software is, it may not be possible to retroactively install the camera driver. For this reason, we recommend that you acquire a current update for your software. Contact Customer Service (see chapter 6.5.2 on page 31) to find out whether your software version is sufficient for the operation of the camera.
Operating the camera with software that supports a TWAIN interface Limited operation If you want to operate the camera with software that supports a TWAIN interface (for example MS-Word), you must install the provided getIT software first. By doing so, the TWAIN driver, needed for importing images from the camera via the TWAIN interface, becomes available on your PC. Information on how to perform the installation can be found in the chapter 4.2 on page 14.
12 4 Installation Step 1: Inserting the FireWire board
4Installation
When installing the camera and the software, it is very important to follow the correct sequence. By doing so, you'll avoid problems with the installation of drivers. A PCI-FireWire board is supplied together with the camera. If a PCI-FireWire board has been supplied, please follow the installation order shown on the left in the table below. If a PCI Express-FireWire board has been supplied, please follow the installation order shown on the right in the table below. If your PC is not equipped with the necessary slots for the supplied FireWire board, you can order a suitable FireWire board from Olympus Soft Imaging Solutions.
FireWire board PCI Express-FireWire board Inserting the FireWire board Install the software Install the software Insert the PCI Express-FireWire board Connect the camera Connect the camera Select the camera driver (this is done Select the camera driver (this is done automatically with MS-Windows 7/8) automatically with MS-Windows 7/8) In the following, you'll find a description of how to install a FireWire board.
4.1 Step 1: Inserting the FireWire board
The camera is connected to the PC via a FireWire interface. Even if your PC already has a FireWire interface, you (or the authorized personnel in your company) should use the board that is supplied with the camera. When you do so, it ensures the camera's full functionality and avoids any conflicts. When inserting the FireWire board, please follow the instructions given by the manu- facturer. Also pay attention to the safety instructions given below:
Warning Danger of electric shock from a plugged-in PC! When installing hardware on a PC, there is a risk of electric shock. Be sure to disconnect the power supply before you open the PC!
Caution Injuries caused by sharp metal edges! The metal edges of the PC and the FireWire board are sharp. You can injure your- self on them. Therefore, take care when you open the PC and install the FireWire board. It's a good idea to wear thin gloves when you do so.
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4.2 Step 2: Install the software
To operate the camera with your PC, the camera driver has to be installed. This is automatically done when installing the software you use to operate the camera (see chapter 3.3 on page 12). Log on as an administrator To be able to install software, you must log on to your PC as an administrator. If you don't have administrator rights, contact your company's authorized IT specialist.
Do the following: 1) Close all running application programs, including the application programs that run in the background, for example, antivirus software. 2) Place the software DVD into the corresponding drive. The installation program starts automatically. Follow the 3) Follow the instructions of the installation wizard, make the necessary entries, instructions of the then click the Next > button to continue. installation wizard. 4) In the Image Source Selection dialog box, select the Olympus Soft Imaging Solutions manufacturer. If the XC30 camera is currently deselected, select the corresponding check box.
5) At the end of the installation, the files are copied to the PC. You can then finalize the installation procedure. The software and the camera driver have now been installed on your PC.
14 4 Installation Step 3: Connect the camera
4.3 Step 3: Connect the camera
XC30 Monitor
FireWire cable
Camera adapter
Microscope PC
You can connect the camera to the microscope and PC as soon as you've installed the software. Do the following: 1) Remove the camera's protective cap. 2) Screw the camera onto the microscope's camera adapter. 3) Plug one end of the FireWire cable into the camera port. Make sure that the plug is the right way round The FireWire plugs are not symmetrical. Make sure that the plugs are the right way round when you plug them into the ports.
4) Then plug the other end of the cable into a free port on the FireWire board that you inserted into your PC.
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4.4 Step 4: Installing the camera driver
When you've connected the camera to your PC, the operating system automatically starts a wizard for the installation of the camera driver. Depending on the operating system you use, the procedure is slightly different. Simply follow the instructions for your operating system.
4.4.1 Operating system MS-Windows XP 1) In the Found New Hardware Wizard dialog box, select the answer No, not this time, then click the Next > button.
2) In the following dialog box, select the Install from a list or specific location (Advanced) option, then click the Next > button.
16 4 Installation Step 4: Installing the camera driver
3) In the following dialog box, select the Don’t search. I will choose the driver to install. option. Then click the Next > button.
Confirm the camera 4) The following dialog box shows the correct camera driver Olympus Soft driver from Olympus Imaging Solutions FireWire Camera
5) Wait until the wizard has loaded the camera driver. Continue with the 6) It's possible that the Hardware Installation dialog box will open. Ignore the installation. information in this dialog box and click the Continue Anyway button.
17 CCD color camera XC30
The Hardware Installation dialog box closes and the installation of the camera driver starts. 7) When the camera driver has been installed, the next dialog box opens. Click the Finish button to close the Found New Hardware Wizard.
8) Start the software that has already been installed. The XC30 has now been registered as a device and is ready for use.
18 4 Installation Step 4: Installing the camera driver
4.4.2 Operating system MS-Windows Vista 1) Click the Locate and install driver software (recommended) entry.
MS-Windows Vista asks if the device driver is to be activated. 2) Confirm this by clicking the Next > button. 3) Wait until MS-Windows Vista displays the message box shown below. 4) Click the Install this driver software anyway entry.
Confirm the camera 5) The following dialog box shows the correct camera driver Olympus Soft driver from Olympus Imaging Solutions FireWire Camera
19 CCD color camera XC30
4.4.3 Operating systems MS-Windows 7 and MS-Windows 8 After connecting the camera to your PC, MS-Windows 7 and MS-Windows 8 auto- matically install the camera driver. As a rule, this installation only takes a few seconds. Please pay attention to the icons displayed in the status bar. 1) Wait until the installation of the camera driver has been finished. In the status bar, you will receive a corresponding message. 2) Start the software that has already been installed. The XC30 has now been registered as a device and is ready for use.
20 5 Care and maintenance Step 4: Installing the camera driver
5Care and maintenance
When correctly handled, the XC30 camera has a long life span and is to a large extent maintenance-free. The full functionality is assured when you observe the care instructions.
Cleaning the protective glass To clean the camera's protective glass, use a common blower bulb to blow dust away and wipe it gently with cleaning paper (or clean gauze). In the case of fingerprints, oil smudges or the like on the protective glass, wipe it with clean gauze moistened with pure alcohol.
Warning Danger of fire when using alcohol! Alcohol is highly flammable and can cause fires. Make absolutely sure that the alcohol doesn't come into contact with open flames or electric components.
Cleaning the housing Parts other than the glass components should be cleaned by wiping with a clean cloth. Do not use organic solvents to remove major stains. Use a soft cloth moistened with a neutral detergent solution.
Attention Do not dismantle any parts! The camera is made up of parts that are easily damaged and their disassembly can quickly cause a malfunction or reduced performance. Therefore, do not dismantle any parts of the camera.
Operating the camera with a laptop When you operate the camera with an external FireWire board connected to a laptop, only connect it to the power supply when you are actually using the camera. Doing this avoids using unnecessary energy.
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6Troubleshooting
If any problems occur while you are installing the camera, try one of the solutions described in this chapter. Look for the description that corresponds to your problem, then go to the corresponding page for more details. Here is an overview of the problems handled there:
The installation program won't start, page 22
The camera can't be found, page 23 The connection is faulty The camera driver hasn't been correctly installed The operating system is not suitable
No image appears, page 27 The color depth has been incorrectly set The graphic card's driver is outdated The power saving mode in the BIOS prevents image acquisition
Stripes appear in the image, page 29 Your FireWire board's slot is overloaded The graphic card's driver is outdated
If your problem isn't addressed in this manual, contact Olympus Soft Imaging Solutions Customer Service. Information on how to do that can be found in section 6.5.2 on page 31.
6.1 The installation program won't start
Problem description: You have placed the software DVD in the drive but the installation program doesn't start automatically. Possible problem: Your PC's autorun function has been switched off. Solution: Start the installation manually. Do the following: 1) Start MS-Windows Explorer and doubleclick the DVD drive. The contents of the software DVD are displayed. Open the setup.exe 2) Doubleclick the file with the name setup.exe. file on the DVD. The installation program starts.
22 6 Troubleshooting The camera can't be found
6.2 The camera can't be found
Problem description: You have successfully installed the software with which you want to operate the camera and have connected the camera to your PC. However, the wizard doesn't start or your software can't acquire any images from the camera. Possible problems: The connection is faulty The camera driver hasn't been correctly installed The operating system is not suitable Solution: Check the description of possible problems listed below.
6.2.1 The connection is faulty Problem: The connection between the camera and the PC has been interrupted because a cable isn't properly plugged in, because a cable, a plug or a port is defective, or because the FireWire interface can't be found. Solution: Check the connections. Do the following: Check the cable 1) Check the FireWire cable's port at the camera and on the FireWire board. Make connections. sure that you have connected the cable to the FireWire board that was supplied and inserted. 2) Open the Device Manager. Follow the instructions according to the operating system in use. Depending on the operating system you use, opening the Device Manager is done in different ways. If required, refer to your operating system's online help for further information on the Device Manager. 3) In the Device Manager dialog box, check if the IEEE 1394 Bus-Hostcontroller entry exists. 4) Doubleclick the entry and check if the 1394 OHCI Compliant Host Controller subentry is shown. If this entry appears, proceed to the next problem description. Should this entry not appear there, insert the board into another PCI slot on your PC (see section 4.1 on page 13), if possible into a slot with a free neighboring slot. Once you've done this, check the Device Manager again. Should the term 1394b appear in the entry, this means that your PC has another FireWire interface that doesn't support the camera. Make sure that you have connected the camera to the FireWire board that was supplied and inserted.
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6.2.2 The camera driver hasn't been correctly installed Problem: In the Device Manager, the Other Devices entry appears with a similar subentry. The camera driver hasn't been correctly installed. It may be that you connected the camera with your PC before the software was installed. Solution: Reload the camera driver. Do the following: 1) Open the Device Manager. Depending on the operating system you use, opening the Device Manager is done in different ways. If required, refer to your operating system's online help for further information on the Device Manager. Should a yellow 2) Check the entries in the Device Manager: warning sign appear, Case 1: In the Device Manager, a camera icon appears, with the label load the camera Imaging Devices. When you doubleclick the camera icon, the subentry driver again. Olympus Soft Imaging Solutions FireWire Camera
3) Place the software DVD into the corresponding drive. MS-Windows starts the installation process. 4) Interrupt the installation process. Doubleclick the entry 5) Open the Device Manager again and doubleclick the entry with the yellow with the yellow warning sign. warning sign. A dialog box containing the driver's properties opens. 6) Click the Reinstall Driver button. Another dialog box opens. 7) Follow the instructions according to the operating system in use.
MS-Windows XP: 1) In the first dialog box, select the No, not this time option and click the Next > button. 2) In the following dialog box, select the Install from a list or specific location (Advanced) option, then click the Next > button.
24 6 Troubleshooting The camera can't be found
3) In the dialog box that then follows, select the Search for the best driver in this locations option. Enter a check in front of Search removable media and no check in front of Include this location in the search. Then click the Next > button. Load the correct camera driver from the installation DVD.
4) The following dialog box displays the correct camera driver Olympus Soft Imaging Solutions FireWire Camera
MS-Windows Vista / MS-Windows 7/8: 1) Select the Browse for driver software on your computer option. A new dialog box opens. 2) Click the Browse button. A dialog box with your PC's folder structure opens.
25 CCD color camera XC30
Load the correct camera driver from the installation DVD.
3) Select your PC's DVD drive by doubleclicking it. The dialog box closes and your drive's path appears in the Search for driver software in this location input field. 4) Make sure that a check appears in front of the Include subfolders option, then click Next >. A dialog box with a safety message opens. 5) Click the Install this driver software anyway entry. The camera driver is loaded. 6) Close the dialog box containing the driver's properties. Now the correct camera driver appears in the Device Manager.
6.2.3 The operating system is not suitable Problem: You can't operate the camera with your operating system. Solution: Check whether your PC's operating system is listed in the "System requirements for the PC" chapter. If the operating system doesn't support the camera, use another one (or update the Service Pack), if this is possible without any other problems. Only change the operating system after consulting an IT specialist! The installation of a new operating system can lead to the loss of data and is there- fore not recommended until all other possibilities have been eliminated. If you have any questions, please contact your company's authorized IT specialist or Olympus Soft Imaging Solutions Customer Service (see chapter 6.5.2 on page 31)!
26 6 Troubleshooting No image appears
6.3 No image appears
Problem description: You have started the software and can activate the camera. But no image appears. After making sure that the camera is correctly integrated into the light path and that all shutters are open, check these possible problems: The color depth has been incorrectly set The graphic card's driver is outdated The power saving mode in the BIOS prevents image acquisition Solution: Check the description of possible problems listed below.
6.3.1 The color depth has been incorrectly set Problem: The color depth on your monitor has been incorrectly set. Set the monitor's Solution: Check that with the monitor's display, a color depth of 32 bit has been set. display to a color Follow the instructions according to the operating system in use. depth of 32 bit. MS-Windows XP: 1) In the Start menu, click the Control Panel entry. The Control Panel dialog box opens. 2) If the classic view is not active, click the Switch to Classic view entry, on the left-hand side. 3) Doubleclick the Display icon. The Display Properties dialog box opens. 4) Click the Settings tab. 5) In the Color quality field, click the Highest (32 bit) option. 6) Click the OK button.
MS-Windows Vista: 1) In the Start menu, click the Control Panel entry. The Control Panel dialog box opens. 2) Click the Classic View entry, should it appear on the left. 3) Doubleclick the Personalization icon. The Personalize appearance and sound dialog box opens. 4) Here, click the lowest entry, Display Settings. The Display Settings dialog box opens. 5) In the Colors field, select the Highest (32 bit) option. 6) Click the OK button.
27 CCD color camera XC30
MS-Windows 7: 1) In the Start menu, click the Control Panel entry. The Control Panel dialog box opens. 2) On the top right, click the Category entry, in the View by field. 3) In the Appearance and Personalization group, click the Adjust screen resolution entry. The Screen Resolution dialog box opens. 4) Here, click the Advanced settings entry. The [...] Monitor settings dialog box opens. 5) Select the Monitor tab and select the True Color (32 Bit) option in the Colors field. 6) Click the OK button.
MS-Windows 8: With MS-Windows 8, the 32 bit color depth is set automatically. You do not need to do anything.
6.3.2 The graphic card's driver is outdated Problem: The graphic card's driver is outdated. Solution: Check your graphic card's driver in the Device Manager and install an update if it's outdated. Do the following: 1) Open the Device Manager. Depending on the operating system you use, opening the Device Manager is done in different ways. If required, refer to your operating system's online help for further information on the Device Manager. 2) Doubleclick the Display adapters entry. A subentry with your graphic card's name appears. 3) Doubleclick this subentry. A dialog box containing the graphic card's properties opens. 4) Click the Driver tab. The driver type, the manufacturer and the driver date are displayed. Load an update of the 5) We recommend that you run an update if your driver is more than two years graphic card driver old. Find a suitable download in the Internet. from the Internet. Should you have a graphic card from NVIDIA, go to www.nvidia.com. Should you have a graphic card from ATI, go to www.ati.com. Download the "Catalyst Control Center" software which contains the driver. Should you have a graphic card from another manufacturer, search for the address in the Internet.
28 6 Troubleshooting Stripes appear in the image
6.3.3 The power saving mode in the BIOS prevents image acquisition Problem: In your PC's BIOS, a power saving mode is switched on which prevents the transmission of the image data from the camera. Switch off the power Solution: If possible, switch off all power saving modes in the BIOS of your PC. saving mode. Contact your administrator if you can't change these settings yourself. However, it may be that the BIOS of your PC does not allow the deactivation of the power saving mode. In this case, please contact Olympus Soft Imaging Solutions Customer Service. Changes in the BIOS only by authorized and qualified personnel Changes in the BIOS (Basic Input Output System) can have a negative effect on the way your PC operates. Make sure that only qualified personnel make changes to the settings in the BIOS.
OSIS Power Profile The OSIS Power Profile Configurator service is installed together with the software. Configurator This service is started automatically when the PC is switched on. When you start the Olympus or Olympus Soft Imaging Solutions' software, this service controls your PC's power saving modes. This measure avoids the risk that a set power saving mode prevents the transmis- sion of the image data from the camera. When you close the Olympus or Olympus Soft Imaging Solutions' software, control of your PC's power saving mode is returned to the operating system.
6.4 Stripes appear in the image
Problem description: You have started the software and can activate the camera. However, stripes appear in the image. Possible problems: Your FireWire board's slot is overloaded. The graphic card's driver is outdated. Solution: Check the description of possible problems listed below.
6.4.1 Your FireWire board's slot is overloaded Problem: The slot in which the FireWire board has been inserted is overloaded because neighboring PCI boards or PCI Express boards are also active. Solution: Switch the FireWire board to another slot. If possible, choose a slot where the neighboring slots are free.
29 CCD color camera XC30
6.4.2 The graphic card's driver is outdated Problem: The graphic card's driver is outdated. Solution: Check your graphic card's driver in the Device Manager and install an update, if it's too old. To do so, follow the instructions in chapter 6.3.1 on page 27.
6.5 Another problem has occurred
If your problem hasn't been mentioned in this manual, or the solutions suggested didn't solve the problem, you'll certainly be able to find a solution by contacting Olympus Soft Imaging Solutions Customer Service. There are two ways in which you can do this: Finding a solution on the Customer Service's Internet site Contacting Customer Service
6.5.1 Finding a solution on the Customer Service's Internet site You'll find additional problem solutions on the Olympus Soft Imaging Solutions Customer Service Internet site. This Internet site contains questions that have frequently been asked and shows you solutions to other problems. Do the following: 1) Enter the following address in the Internet browser: www.olympus-sis.com The Olympus Soft Imaging Solutions Internet site opens in the browser. Search for your 2) Click the Customer Care tab. problem on the Customer Service's Internet site opens in the browser. Customer Service pages in the Internet. 3) In the Technical Support field, click the FAQ’s (Frequently Asked Questions) entry. A list of solutions opens in the browser. 4) Click a topic that corresponds to your problem, then read the entry.
30 6 Troubleshooting Another problem has occurred
6.5.2 Contacting Customer Service When questions or problems come up that you can't solve with the help of this manual, Olympus Soft Imaging Solutions Customer Service will be happy to help you. Your data is treated confidentially and is only used for solving problems. We suggest you follow these steps and write us an e-mail: 1) Start the software. 2) Try and specify when and under what exact conditions the problem occurs. The best way to do this is if you can clearly reproduce the error. 3) Make screenshots of any relevant messages which appear on your screen. To make a screenshot of the active dialog box, use the keyboard shortcut [Alt + Print]. This copies the dialog box to the MS-Windows clipboard. Then you can easily include the copied dialog box in an e-mail, by pressing [Ctrl + V] in your e-mail program. 4) Use the Help > About command to open the About dialog box. The About dialog box shows you what software package you have, the build number and the serial number of your version, as well as the operating system being used. Please be sure to have all this information available when you contact our customer service. 5) Create the SysInfo.zip file and save it somewhere on your PC. This ZIP file contains further information about your software installation. With the cellSens or Stream software, click the More System Information button and, in the System Information dialog box, click the Save Customer Support Information As... button. With the getIT software, click the System Info... button and, in the System Info dialog box, click the Save Info button. 6) Write an e-mail containing this information: Exact problem description (with screenshots attached) Your address and telephone number 7) Attach the SysInfo.zip file to your e-mail. 8) If problems with the image quality occur, acquire an image in which the problem can clearly be seen. Save the image in TIF format and attach it to your e-mail as well. 9) Send the e-mail to the following address: [email protected] Alternatively, use these numbers to contact our customer service: Phone: (+ 49) 251-7 98 00-64 44, Fax: (+ 49) 251-7 98 00-64 45
31 CCD color camera XC30
7Notes on conformity and disposal
7.1 CE Conformity (Europe)
This product complies with the requirements of Directive 2014/30/EU concerning electromagnetic compatibility according to Standard IEC/EN61326-1. Emission: Class A, applied to industrial environment requirements. Immunity: Applied to industrial environment requirements.
7.2 WEEE declaration (Europe)
In accordance with the European directive on Waste of Electrical and Electronic Equipment, this symbol indicates that the product must not be disposed of as unsorted municipal waste but should be collected separately. Refer to you local authority in the EU for return and/or collection systems available in your country.
7.3 RoHS Conformity (Europe)
This Olympus Soft Imaging Solutions camera conforms with the European Union directive on the restriction of the use of certain hazardous substances in electrical and electronic equipment 2011/65/EU. 7.4 FCC conformity (USA)
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation. This device generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
32 7 Notes on conformity and disposal Another problem has occurred
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1) Reorient or relocate the receiving antenna. 2) Increase the separation between the equipment and receiver. 3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4) Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for FCC warning compliance could void user’s authority to operate the equipment.
33 CCD color camera XC30
8Glossary
Binning In binning mode, the camera's CCD sensor combines neighboring pixels into pixel blocks. This results in a higher sensitivity and a shorter processing time but also in a lower resolution. Double binning (2x) reduces the number of pixels to a quarter, while quadruple binning (4x) reduces the number of pixels to a sixteenth.
CCD The Charge Coupled Device is a light-sensitive electronic component that is built into the light microscope camera as a CCD chip.
C-Mount The C-mount is a standardized thread for connecting cameras. With this screw thread, the light microscope camera can be firmly attached to all common micro- scopes.
DVD The Digital Versatile Disc is a digital storage medium, similar to a CD (Compact Disc), but possessing a much higher storage capacity.
FireWire FireWire is a hardware standard used to connect devices with a high data transmis- sion rate. It is used especially with cameras and in the multimedia domain. The Fire- Wire connection makes a high data transmission rate possible and supplies the peripheral device with power via the FireWire cable. The Olympus Soft Imaging Solutions cameras work via the Standard IEEE 1394a (= FireWire 400).
Device Manager The Device Manager is a part of the PC's control panel, in which the connected devices and their drivers are managed. All the available FireWire interfaces and also the connected cameras are listed here.
Hardware The PC itself and all physical components that are connected to it, for example the monitor, cables and printers, are hardware. Thus, a hardware defect is a physical problem, for example, a defective device or a defective plug or socket.
ICC-Profile technology The International Color Consortium's profile technology provides an optimal color matching between different acquisition and output devices. The camera's CCD sensor sees colors in a different way than people do. And monitors reproduce colors
34 8 Glossary Another problem has occurred
differently once again. Therefore, a conversion is essential in order to achieve a consistent color reproduction that is optimized for human sight. The ICC profile tech- nology guarantees an optimal color correction and reproduction of the acquired images.
IEEE 1394a The Institute of Electrical and Electronics Engineers is the global professional orga- nization of engineers that sets the standards for electrical and electronic devices. The FireWire technology has been standardized under the designation IEEE 1394, and is divided into IEEE 1394a (transfer rates 12, 25 and 50 MB/s) and IEEE 1394b (transfer rate 100 MB/s).
Camera adapter The camera adapter is a connection between microscope and camera that bundles the light from the microscope and directs it onto the CCD chip. For Olympus Soft Imaging Solutions light microscope cameras, camera adapters with the magnifica- tion factor 0.5 or higher are suitable.
PCI slot The Peripheral Component Interconnect is an internal PC interface component that can house boards for different applications. This makes adapting the PC to fulfill special requirements relatively easy.
Screenshot The term 'screenshot' stands for a monitor photo of the complete screen surface, or of a window, that can easily be created. You can make a screenshot of the complete screen by using the [Print] key. To make a screenshot of the active MS-Windows window, use the keyboard shortcut [Alt+Print]. The screenshot you've just created can be inserted into a file from the clipboard by using the shortcut [Ctrl+V].
Driver To enable a PC to communicate with a connected device, a device driver is required. This driver's task is to interpret the signal sent. The drivers are chosen by the oper- ating system and every device's driver is shown in the Device Manager. The camera only works if the correct driver has been activated.
TWAIN TWAIN is a standard for the exchange of data between image input devices, such as cameras and scanners, and image processing programs.
35 Manufactured by OLYMPUS SOFT IMAGING SOLUTIONS GmbH Johann-Krane-Weg 39, D-48149 Münster, Germany Distributed by OLYMPUS CORPORATION Shinjuku Monolith, 2-3-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-0914, Japan OLYMPUS EUROPA SE & Co. KG Wendenstrasse 14-18, 20097 Hamburg, Germany OLYMPUS SCIENTIFIC SOLUTIONS AMERICAS CORP. 48 Woerd Avenue, Waltham, MA 02453, U.S.A. OLYMPUS LATIN AMERICA, INC. 5301 Blue Lagoon Drive, Suite 290 Miami, FL 33126, U.S.A. OLYMPUS SINGAPORE PTE LTD. 491B River Valley Road, #12-01/04 Valley Point Office Tower, Singapore 248373 OLYMPUS AUSTRALIA PTY LTD. 3 Acacia Place, Notting Hill VIC 3168, Australia