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Maintenance & Service Guide Maintenance & Service Guide Compaq Deskpro EN Series of Personal Computers Small Form Factor and Net PC Models COVER.PM5 1 7/22/98, 9:40 AM 314271-001 314082-001 COVER.PM5 2 7/22/98, 9:40 AM Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 1998 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq and Deskpro are registered in the U.S. Patent and Trademark Office. Premier•Sound is a trademark of Compaq Computer Corporation. Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation. Intel and Pentium are registered trademarks of Intel Corporation. MMX is a trademark of Intel Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Maintenance & Service Guide Compaq Deskpro EN Series of Personal Computers Small Form Factor and Net PC Models First Edition (July 1998) Part Number 314082-001 Spare Part Number 314271-001 Compaq Computer Corporation CPS CONTENTS Preface About This Guide Symbols and Conventions ..........................................................................................................ix Technician Notes ......................................................................................................................... x System Serial Number................................................................................................................. x Locating Additional Information.................................................................................................x chapter 1 Product Description 1.1 Compaq Deskpro EN Series of Personal Computers.......................................................1-2 1.1.1 Small Form Factor Models ................................................................................1-2 1.1.2 Net PC Models...................................................................................................1-2 1.2 Features............................................................................................................................1-3 1.3 Design Overview .............................................................................................................1-4 1.4 Preloaded Software ..........................................................................................................1-4 1.4.1 Ordering Additional Operating System Drivers ................................................1-5 1.5 External Computer Features.............................................................................................1-6 1.5.1 Front Panel Controls and LEDs.........................................................................1-6 1.5.2 Drive Positions ..................................................................................................1-7 1.5.3 Rear Panel Connectors and Indicators...............................................................1-8 1.6 Compaq Enhanced Keyboard ..........................................................................................1-9 chapter 2 Software Reference 2.1 Installing the Operating System.......................................................................................2-1 2.1.1 Microsoft Windows 95 or Windows 98.............................................................2-1 2.1.2 Microsoft Windows NT Workstation 4.0 ..........................................................2-1 2.2 Registering the Computer ................................................................................................2-3 2.3 Compaq Software.............................................................................................................2-3 2.4 Compaq Computer Setup Utilities and Diagnostic Features............................................2-4 2.4.1 Computer Setup Utilities ...................................................................................2-4 2.4.2 Computer Setup Menu......................................................................................2-6 2.5 Computer Diagnostics......................................................................................................2-8 2.5.1 Create a Diagnostics Diskette............................................................................2-8 2.5.2 Computer Checkup (TEST)...............................................................................2-8 2.5.3 View System Information (INSPECT)..............................................................2-9 2.5.4 Enhanced Compaq Insight Personal Edition (Compaq Diagnostics for Windows) ........................................................................................................2-10 2.6 Protecting Your Software ..............................................................................................2-12 2.6.1 Ordering Backup Diskettes..............................................................................2-12 2.6.2 The Compaq Restore CD.................................................................................2-12 2.7 Intelligent Manageability ...............................................................................................2-13 Contents iii 2.8 Initial Configuration and Deployment ...........................................................................2-14 2.8.1 Remote System Installation .............................................................................2-14 2.9 Asset Tracking and Security ..........................................................................................2-15 2.9.1 Password Security............................................................................................2-16 2.9.2 Smart Cover Sensor.........................................................................................2-19 2.9.3 Smart Cover Lock............................................................................................2-19 2.9.4 QuickLock/QuickBlank...................................................................................2-20 2.9.5 The Cable Lock Provision ...............................................................................2-21 2.10 Fault Notification and Recovery....................................................................................2-22 2.10.1 Pentium II Fault Prediction and Prefailure Warranty ......................................2-22 2.10.2 SMART Hard Drive Fault Prediction..............................................................2-22 2.10.3 Ultra ATA Integrity Monitoring......................................................................2-22 2.10.4 ECC Fault Prediction and Prefailure Warranty ...............................................2-22 2.10.5 Proactive Backup.............................................................................................2-23 2.10.6 Surge-Tolerant Power Supply .........................................................................2-23 2.10.7 Thermal Sensor................................................................................................2-23 2.11 Software Updating and Management.............................................................................2-24 2.11.1 Remote ROM Flash.........................................................................................2-24 2.11.2 Remote Security Management.........................................................................2-27 2.11.3 Remote Wakeup and Remote Shutdown .........................................................2-27 2.11.4 Replicating Original Setup ..............................................................................2-28 2.11.5 Dual-State Power Button .................................................................................2-28 2.11.6 Power Management .........................................................................................2-28 2.11.7 Enhanced Support Software CD and World Wide Web Site...........................2-29 2.11.8 Compaq Integrated Software ...........................................................................2-30 2.11.9 Universal Driver Manager ...............................................................................2-30 2.12 Building Blocks and Partners.........................................................................................2-31 2.12.1 Desktop Management Interface (DMI)............................................................2-31 2.12.2 Compaq Insight Manager and the Insight Management Agents......................2-31 2.12.3 Compaq Management Solutions Partners Program.........................................2-32 chapter 3 Illustrated Parts Catalog 3.1 System Unit......................................................................................................................3-2 3.2 Miscellaneous Plastics Kit ...............................................................................................3-4 3.3 Miscellaneous Hardware Kit............................................................................................3-5
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