Customer whom it solves basic problems in production and distribution, but to the focus whole of society. Although ISO is an organization whose principal activity is Organizations depend the development of technical standards, on their customers and those standards also have important economic and social repercussions. therefore should understand current and “The International Standards which ISO develops are useful to business future customer needs, organizations in all sectors, to govern- should meet customer ments and other regulatory bodies, to requirements and strive conformity assessment professionals, to their customers and, ultimately, to exceed customer to ordinary people in their roles as expectations. consumers and the end users of products and services.” Management Principle 1: Customer focus Two actions in particular highlighted ISO 9000:2000 ISO’s efforts to enhance the satisfaction of its customers and other interested parties: the introduction of business plans for the developers of ISO standards, and SO’s performance in 2000 was marked I the conference for the chairpersons of by determination to put into practice ISO’s standards-development committees. the customer focus which is one of the principles underlying the revised ISO 9000:2000 series of quality standards whose publication on 15 December was one of the major business events of the year.

For the more ambitious organization, the revised standards offer a framework for going even beyond customer focus to identifying and meeting the needs and expectations of other interested parties, such as employees, investors, suppliers and society as a whole. This evolution of the ISO 9000 series mirrors the wide range of groups that benefit from ISO standards. ISO President Prof. Giacomo Elias summed this up when interviewed by the Brazilian magazine ISO TC business plans Banas Qualidade which asked him to ISO standards are developed within characterize ISO’s work and contribution nearly 190 technical committees, each to society. of which deals with a specific area of “You are right to use the word ‘society’,” technology. ISO has requested each ISO Annual Prof. Elias replied. “To understand ISO committee to develop a business plan Report 2000 and what it does is to grasp that its to guide its work programme. The 3 activities make a positive difference, not objectives are to require the technical just to engineers and manufacturers for committee to analyse conditions and trends in the market sector which it serves increase the alignment of ISO’s technical and explicitly to link its work programme work with the market requirements with the sector’s requirements. for them. One of the most important results of the conference was the synergy Effective decisions are based created by the cross-fertilization of on the analysis experience and ideas between the chairpersons. of data and information.

Quality Management Principle 7: Factual approach to decision making

ISO 9000:2000

This exercise is expected to generate clear priorities for which standards are needed, the target dates for their comple- tion and what resources are needed to do the job, as well as identifying the benefits that the standards will provide.

Since the general public and special ISO Secretary General, Lawrence D. Eicher, interest groups may not have the oppor- the President of the Club Diplomatique de tunity – or the desire – to participate Genève, Dominique Föllmi, ISO President, directly in the development of standards, Giacomo Elias and ISO President elect, reviewing the business plans nevertheless Mario Cortopassi, join the TC and SC Chairs for a Gala Buffet, offered by local sponsors. allows them to contribute and help ensure the broadest possible input into ISO’s work. The business plans are posted for public comment on ISO’s Leaders establish unity Web site. of purpose and direction of the organization. Conference for TC and SC chairs They should create While thousands of ISO standards and maintain the internal provide benefits to business, government environment in which people and the general public worldwide, the people responsible for their development can become fully involved largely remain in the background. in achieving the organization’s That changed on 5-6 June when a rare objectives. gathering of some of the key figures behind the development of ISO standards took place in Geneva. Principle 2: Leadership ISO 9000:2000 Approximately 30 000 technical experts on loan from business, industry, ISO Council member, Dr. Mark Hurwitz, government, academia, consumer President and CEO of the American organizations and other bodies take part National Standards Institute (ANSI), each year in the development of ISO ISO described the conference as “a gathering Annual standards. Report 2000 of eagles” because, collectively, ISO’s 4 During the two-day conference, TC and SC chairpersons constitute the the standards makers discussed ISO’s technical and intellectual leadership long-range strategy and initiatives to of ISO. He also described the event as a gathering of partners “since we will enhance the success of our endeavours when the answers to our challenges come not only from the ISO officers and governance bodies, but also from the first line representatives of the ISO system as a whole”.

People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.

Quality Management Principle 3: Involvement of people

ISO 9000:2000

ISO Annual Report 2000 5 Communications and communication

ISO is making more and more use of information and communication technologies (ICT) to speed up the development of standards, drive down costs and improve communication internally between ISO members and technical experts, and externally with ISO’s customers and stakeholders. This section gives some examples of the many ongoing projects.

e-balloting

Reducing the time taken to develop standards has become a key strategic issue. One of the areas targeted for improvement by the ISO Technical Management Board (TMB) is the time- consuming process of gathering votes and comments from ISO’s membership on draft and final draft standards.The introduction of electronic balloting promises a radical speeding up of the process.

Twelve ISO member countries participated from August to December 2000 in a pilot programme that identified improvements which were introduced in November and December 2000. Starting ISO in December 2000 and January 2001, a Annual further 36 member countries were given Report 2000 access to e-balloting and remaining 5 members were being asked to join during the first half of 2001. E-balloting is one component of a A Web site provided the pivot for the large-scale project to migrate the entire approach adopted ISO standards-development process – for revision of the standards and played a from the proposal of new work items to major role in internal communication the publication of standards – to a wholly between the experts. Electronic templates electronic environment. speeded up the process of collecting and collating comments. Since the number of comments received at every stage of Give us the tools the development process was very large and we’ll do the job. (more than 6 000 individual comments on the first committee draft), the use of these Winston Churchill ICT tools yielded significant gains in productivity. e-library, e-tools Finally, a wealth of product introduc- If the famous British leader and tion and support material, along with key statesman had been speaking on behalf information on the progress of the drafts of ISO, he would have needed to say and publication of the International “Give us the electronic tools…”. A one- Standards, was made available to current stop shop for such tools, as well as for and potential users via the ISO Web site explanatory and informative documents, and two others provided for ISO/TC 176 is the open-access Standards Developers’ by, respectively, Standards Council of Information Site (SDIS). As its name Canada/Canadian Standards Association implies, this site provides the technical International and the British Standards experts who develop ISO standards with Institution. information on the rules and procedures for standards development and for the drafting of standards. Also available through the SDIS are tools, such as Customer communication electronic templates, used to speed up The organization shall the preparation of standards. determine and implement effective arrangements Productivity gains for communicating with customers… Extensive use of ICT was made by ISO/TC 176 in the development of the ISO ISO 9001:2000 9000:2000 series and paid off in terms of speed and the ability to cope with large inputs of data. Internet initiatives

ISO Online is proving an effective The use of information medium for communicating with the organization’s customers and interested and communication technology publics. tools has yielded significant Many ISO technical committees have benefits in productivity. also created their own Web sites, either ISO for internal communication, or as a Annual Dr. John Davies, Dr. Jeffrey H. Hooper, Report 2000 Charles Corrie “shop window” for their work – or both. 6 “How the ISO 9000:2000 series For example, the huge interest in the was developed” multimedia coding standards developed ISO 9000 + ISO 14000 News by the Moving Picture Experts Group (MPEG) of ISO/IEC JTC 1, Information technology, is catered for by a dedicated site established by the experts.

Face to face

Three days before the opening of ISO’s 2000 annual General Assembly in Milan, at the invitation of the Italian national standards institute, UNI, the Italian President Ciampi received the visit of ISO officials.

From left to right: Dr. Marcello Colitti, President of UNI (Italy), Mr. Mario Cortopassi, ISO President Elect, and Prof. Giacomo Elias, ISO President, in conversation with Mr. Carlo Azeglio Ciampi, President of the Italian Republic.

During the 40-minute audience, President Ciampi said he was impressed by the global scope of ISO’s activities and its consensus-building mechanisms as well as by the decentralized system that brings together several tens of thousands of experts from various market sectors, and from professional and scientific domains.

ISO Annual Report 2000 7 ISO and world trade

ISO standards contribute to the development of a global market open to all, including less developed countries, and not just a supermarket for the developed countries.

ISO President, Prof. Giacomo Elias

ISO and the WTO

ISO participated as an observer in the second triennial review of the WTO (World Trade Organization) Agreement on ISO Technical Barriers to Trade (TBT). Annual Report 2000 The TBT Agreement aims to reduce 7 impediments to trade resulting from standards and regulations that differ from one country to another and fully standard for quality and environmental recognizes the important contribution management system certification, a that International Standards can make standard for the certification of persons, to removing these technical barriers. a standard for peer assessment, and information on mutual recognition The outcome of the second triennial agreements. Also underway are a review was the adoption by the TBT standard for the use of marks of Committee of six principles to be conformity assessment, further guidance observed by international standardizing on , the revision bodies. The principles, which already of conformity assessment vocabulary, underlie ISO’s work, are: transparency, guidance for identifying first, second and openness, impartiality and consensus, third parties in conformity assessment, effectiveness and relevance, coherence, and the revision of guidelines for drafting and consideration of the needs of conformity assessment standards. developing countries. A CASCO workshop, “Facilitating Conformity assessment recognition of conformity assessment activities in the 21st century”, held in International product common with ISO/DEVCO, Committee on standards on the one hand and developing country matters, allowed an internationally agreed conformity airing of the concerns voiced by many assessment procedures on the developing countries that they are edged other have been described as out of conformity assessment activities the twin pillars of international and have difficulty in having their trade. Conformity assessment interests sufficiently taken into account is the process of evaluating when agreements between conformity products, services, systems, assessment operators are reached. processes or materials against standards, regulations or other Management system standards specifications. ISO’s two families of management ISO standards and system standards play an important role guides for conformity in facilitating world trade by providing assessment encourage best a common language for cross-border practice and consistency internationally business-to-business dealings and by and ISO’s work in this area is recognized creating confidence between suppliers and appreciated by the WTO for its and their customers. They both contribution to eliminating technical experienced strong growth. barriers to trade.

Against this background, demand 78,85% rose during the year for the output of ISO/CASCO, Committee on conformity 26,40% assessment. Its work covers standards and guides for supplier’s declarations, accreditation, calibration/testing, inspection, product certification, ISO Annual and system certification. Report 2000 8 Of particular note in 2000 was work on the development of a single accreditation standard, a common The ninth cycle of The ISO Survey – Optimizing programmes for 1999 – revealed that certifications for developing countries of conformity to ISO 9000 (quality) and For developing countries, ISO ISO 14000 (environment) management standards are an important source of system standards had experienced their technological know-how for developing biggest-ever annual increases. their economy and raising their capability At the end of 1999, the number of to export and compete on global markets. ISO 9000 certificates issued worldwide ISO has a programme of training, special totalled 343 643. This was an increase publications and other activities aimed over the previous year of 71 796 – 26,40 % – at assisting developing countries to build the highest recorded since the survey up their standardization infrastructures. was launched in 1993. The number of Other international organizations new ISO 14000 certificates issued world- also run programmes and projects for wide in 1999 was 6 219 – an increase developing countries and, in order to of 78,85 % – bringing the total to 14 106. optimize the use of such resources, ISO and partner organizations have Consumers and e-commerce established a common database where details of each other’s programmes can Increasingly, the links in the chain of be accessed. commerce are electronic and cross-border ones, which led ISO/COPOLCO, Committee The database, which becomes on consumer operational in 2001, has been set up policy, to within the framework of the Standards hold a work- Actions in the Global Market (SGM) shop on the Forum, a grouping which brings together theme, international organizations, “Consumer representing both the private protection in and governmental the global sectors, with market – a stake in using stand- standardization, ards as a either as devel- safeguard”. opers or users. By increasing The the profile and workshop transparency concluded of programmes that International Standards can help and projects increase consumer confidence in for developing e-commerce and further its use by countries run by creating an even playing field. different organ- They can also usefully fill some gaps izations, the data- in the present void in international base is intended to legislation, and perform a key function encourage opportunities for in helping to create transparency. synergy and cooperation. However, the legitimacy of such ISO Annual standards depends on the full Report 2000 participation of all stakeholders, 9 including consumers, from both industrialized and developing countries. Standards, And without peace there can be no lasting prosperity. International Standards are an peace and essential tool in mankind’s continuing prosperity efforts to achieve more of both.

Standards, technology and art ISO’s daily business of keeping the wheels of industry WSD 2000 was also marked by turning by developing basic the innovation of commissioning an artist standards such as for screw to design the WSD poster. The idea threads, fasteners and pulleys came from ISO President Elias who chose might seem far removed from philo- a fellow Italian and well known artist in sophical musings on world peace, his country to blend the world of art – and from art. However… and all that means in terms of creative imagination, artistic know-how and emotion – with the world of technology, functional systems, and standardization.

The artist was Franco Maria Ricci, known by his initials FMR, who employed artistic licence to modify the WSD theme for the purposes of the poster to Harmony for Prosperity. The poster he designed featured a polyhedron by Leonardo da Vinci – who combined the talents and skills of painter, engineer, anatomist, mathematician and inventor – to symbolize this harmony.

Standards and the young …ISO and its partners IEC (Inter- national Electrotechnical Commission) and ITU (International Telecommunication Union) came to the conclusion that as 2000 was a special year, the theme of World Standards Day (WSD) should also be special. They agreed to voice the universal aspiration for Peace and Prosperity in 2000. The 2000 WSD theme was chosen Just as it is easy to be cynical too for the first ISO Contest for Young about the chances of achieving global Standardizers in developing countries peace and prosperity, so it is easy to and economies in transition. The winning be skeptical about the consensual base essay was entered by Mrs. Adiya Ariuna, on which International Standards are (above, in discussion with Anwar El-Tawil, developed. Building agreement from Director, ISO Programme for Developing ISO starting points that may be very far apart Countries) Head of the Standards Depart- Annual Report 2000 is often difficult, concurred the leaders ment, Mongolian National Centre for 10 of the three organizations, but agreement Standardization and Metrology, who there must be in the end, for without became the first beneficiary of the ISO agreement there can be no peace. Helmut Reihlen Award. variety of pallet sizes to six. Other standards for pallet quality will improve Standards the efficiency of automatic pallet-handling of equipment. 2000

In 2000, ISO published 986 standards and related documents, bringing the total to 13 025. The following selection illustrates both the broad scope of ISO’s work and the economic, technical and social benefits it brings to so many sectors.

• Safer shipping and cleaner oceans • Information security for all sectors

At the specific Electronic data is now a feature of nearly request of all sectors and a universal requirement the International has emerged for guidelines on informa- Maritime Organ- tion security management that can be ization (IMO), applied to all types of business and in all ISO is developing markets. ISO/IEC 17799 transforms the standards that British Standard BS 7799, which has been will help to adopted in many countries, into an Inter- prevent ship- national Standard and it is expected to wrecks and become the reference document for the resulting codes of good practice to ensure secure maritime and and trustworthy e-commerce. coastal pollution. Published in 2000 were two standards defining technical specifications for, respectively, construc- tion (ISO 15401) and repair (ISO 15402) quality of the hull structure of bulk carriers. Standards to improve the effec- tiveness of maritime pollution clean-up operations are also being developed.

• Pallets move the world

There are several billion pallets in use every day throughout the world. Many ISO different sizes exist and this lack of Annual standardization reduces the efficiency of Report 2000 transport, handling and storage, thus 11 raising costs as well as posing safety hazards. ISO 6780 limits the useful • Avoiding billion dollar ‘misunder- • Ethics, dollars and human safety standings’ in the gas trade Before a can be put onto The cross-border the market, the safety of the product has trade in natural to be demonstrated through a variety of gas is substan- tests, the last round of which, termed tial and involves “clinical investigations”, is carried out on many business humans. Both ethical and safety consid- partners. The erations have to be taken into account properties of during such investigations and they are each amount of very costly. Standardizing the require- gas being traded ments for these investigations at the need to be measured at different points in international level so that the results the supply chain and small discrepancies achieved in one country are accepted in in these operations can easily result in billion others can cut the cost of development. dollar “misunderstandings”. ISO/DIS 15970, It can also speed up the introduction of Natural gas – Measurement of properties, medical devices around the world and so will assist the international gas industry to bring relief to suffering patients. ensure the compatibility of results and so to determine accurately the value of gas being transferred across borders.

• Environmental assessment

Systematic manage- ment of the environ- mental aspects and impacts of business activity is becoming standard practice for organizations The international consensus which because the conse- produced ISO 14155 has been achieved quences of pollution by addressing and reconciling culture- can prove costly. A landmark standard in sensitive ethical issues and differing the field, ISO 14015 gives guidance on how national safety requirements. Like many to conduct environmental assessments of of the challenges which ISO faces when sites and organizations. developing International Standards, the job was difficult, but the objectives • Icons in the eye of the beholder make the effort worthwhile: increasing efficiency – which has an impact on the Icons are a language-independent means bottom line – and improving the quality of communicating information and they of life for people worldwide. are used widely in information technology to help computer users understand and operate functions. The ubiquity ISO of computers means that Annual Report 2000 ISO 11581, User systems 12 interfaces and symbols, will prove to be a standard of universal scope. Portofolio of ISO standards Annual production and draft International Standards by technical sector Standards published as of end 2000

International Standards

2,0 % 0,9 %

9,0 % 4,0 % 28,9 %

23,3 % 6,6 %

10,5% 14,8 % 986 new and revised International Standards in 2000.

ISO’s total portfolio as of end 2000: DIS/FDIS 13 025 International Standards.

2,2 % 0,3 %

8,7 %

21,7 % 5,5 % Number of pages

4,2 %

13,0 % 30,1 %

14,3 %

Engineering technologies

Health, safety and environment

Generalities, infrastructures and sciences

Special technologies

Construction

Materials technologies 46 998 pages in 2000. ISO Annual Agriculture and food technology ISO’s total output of pages as of end 2000: Report 2000 Transport and distribution of goods 391 582 pages in English and French 13 Electronics, information technology and (terminology is also often provided in other telecommunications languages). ISO’s structure

POLICY TECHNICAL DEVELOPMENT GENERAL MANAGEMENT COMMITTEES ASSEMBLY BOARD (PDCS) Annual business Overall management Conformity meeting of technical committee assessment (CASCO) All ISO members and subcommittee structure Consumer policy (COPOLCO) Establishment and dissolution of technical Developing country committees matters (DEVCO) Delineation of COUNCIL* technical committees’ scopes Organizational governance Coordination issues Principal officers and COUNCIL 18 elected members Appeals STANDING COMMITTEES Finance Strategies Committee on CENTRAL reference materials SECRETARIAT (REMCO) Member services Secretariats for General AD HOC Assembly, Council, ADVISORY GROUPS TECHNICAL PDCs and Technical ADVISORY Management Board GROUPS Support services for technical committees *Council members in 2000 and subcommittees • ABNT (Brazil) • AFNOR (France) Publications TECHNICAL • ANSI (USA) Information and COMMITTEES • BOBS (Botswana) promotion • BSI (United Kingdom) • CSBTS (China) Programme for • CSNI (Czech Republic) developing countries • DIN (Germany) • DSM (Malaysia) • EOS (Egypt) • GOST R (Russian Federation) • JISC (Japan)

ISO • NSF (Norway) Annual • PSB (Singapore) Report 2000 • SABS (South Africa) 14 • SLSI (Sri Lanka) • TTBS (Trinidad and Tobago) • UNI (Italy) Principal officers

Prof. Giacomo Elias Standardization Committee (CEN) during the period 1993 -1994. He President – Italy is the author of over 100 publica- tions of a scientific and technical was elected President of ISO for the 1999-2000 nature, is a member of several term, and served as President of the Italian editorial boards of scientific standards body (UNI) from 1985 until the begin- magazines, and is registered ning of 1999. Prof. Elias has been a University as a professional journalist. Professor since 1975 and currently holds the Chair of Applied Physics at the Faculty of Agriculture of the University of Milan. Among other appoint- ments, he served as President of the European

Akira Aoki governance bodies and mana- gerial ad hoc groups. Mr. Aoki Vice-President (policy) – Japan has made many contributions to the research and industrial was re-appointed ISO Vice-President (policy) for standardization activities in the the 2000-2001 term. He is Chairman of the JISC Japanese iron and steel industry; Council for ISO and Executive Advisor to the Japa- he worked for more than 30 years nese Standards Association (JSA). He served as for the Nippon Steel Corporation Chairman of the ISO Technical Committee on steel in managerial positions and has from 1981 to 1995; since 1986, he has been very honorary permanent member- active serving as representative of the Japanese ship in the Japan Iron and Steel Industrial Standards Committee (JISC) on ISO Institute.

Ross Wraight banking and public services in Australia for over 25 years, Vice-President serving in particular as a corpo- (technical management) – Australia rate and economic advisor, as well as in health services man- was appointed as Vice-President (technical agement at metropolitan and management) for the 2000-2001 term. As such, state levels. He is currently a he also fills the position of Chairman of the Tech- member of the board of Quality nical Management Board. He has been Chief Assurance Services, of AQQA Executive and Managing Director of Standards Ltd.-London (UK), and of Loomis Australia International since February 1996. Saylas Australia. Before joining SAI, he held positions in business,

Pierre Amsler Treasurer – Switzerland was re-appointed ISO Treasurer for a second term of office, 1999-2001. He is currently President of Amsler & Bombeli S.A., a civil engineering and geotechnics firm, which he founded in Geneva in 1979. Mr. Amsler has a strong background in engineering, which he acquired both in Switzer- land and abroad, as well as broad experience in executive-level management.

Lawrence D. Eicher Secretary-General has held this post since 1986, having joined ISO in 1980 as Assistant Secretary-General. Prior to this ISO he held executive-level positions in the USA at the Annual Report 2000 National Bureau of Standards, now the National Institute of Standards and Technology (NIST), 15 including Director of the Office of Engineering Stand- ards. He has a broad background in academia and in research, specializing in physical chemistry. Membership

At the end of 2000, ISO’s Albania (DPS) • worldwide membership Algeria (IANOR) • comprised the principal Argentina (IRAM) • standards organizations Armenia (SARM) • of 137 countries. Australia (SAI) • Austria (ON) • Of these, 90 were member Bangladesh (BSTI) bodies, which are entitled to Member • Barbados (BNSI) participate and exercise full voting bodies • Belarus (BELST) • rights within ISO. Belgium (IBN) • ISO also counted 36 correspondent Bosnia and Herze- members. These are usually organizations govina (BASMP) • Botswana (BOBS) • in countries that do not yet have a fully Brazil (ABNT) • Bulgaria (BDS) • developed national standards activity. Canada (SCC) • Chile (INN) • China Correspondent members do not take an (CSBTS) • Colombia (ICONTEC) • Costa active part in ISO’s technical work and Rica (INTECO) • Croatia (DZNM) • Cuba have no voting rights, but are entitled (NC) • Cyprus (CYS) • Czech Republic to attend meetings as observers and to (CSNI) • Denmark (DS) • Ecuador be kept fully informed about the work (INEN) • Egypt (EOS) • Ethiopia (QSAE) of interest to them. • Finland (SFS) • France (AFNOR) • Germany (DIN) • Ghana (GSB) • In addition, ISO had 11 subscriber Greece (ELOT) • Hungary (MSZT) • members. These are from countries with Iceland (STRI) • India (BIS) • Indonesia very small economies. They pay reduced (BSN) • Iran, Islamic Republic of (ISIRI) membership fees that nevertheless allow • Ireland (NSAI) • Israel (SII) • Italy them to be in contact with international (UNI) • Jamaica (JBS) • Japan (JISC) • standardization. Kazakhstan (KAZMEMST) • Kenya (KEBS) • Korea, Democratic People’s Republic of (CSK) • Korea, Republic of (KATS) • Kuwait (KOWSMD) • Libyan Arab Jamahiriya (LNCSM) • Luxembourg (SEE) • Malaysia (DSM) • Mauritius (MSB) • Mexico (DGN) • Mongolia (MNCSM) • Morocco (SNIMA) • Nether- lands (NEN) • New Zealand (SNZ) • Nigeria (SON) • Norway (NSF) • Pakistan (PSI) • Panama (COPANIT) • Philippines (BPS) • Poland (PKN) • Portugal (IPQ) • Romania (ASRO) • Russian Federation (GOST R) • Saudi Arabia (SASO) • Singapore (PSB) • Slovakia (SUTN) • Slovenia (SMIS) • South Africa (SABS) • ISO Spain (AENOR) • Sri Lanka (SLSI) • Annual Report 2000 Sweden (SIS) • Switzerland (SNV) • 16 Syrian Arab Republic (SASMO) • Tanzania, United Republic of (TBS) • Thailand (TISI) • The Former Yugoslav Republic ISO member bodies’ contribution to the standards process

Technical and Number Number of of Macedonia (ZSM) • Trinidad and Tobago Member body of secretariats convenorships administrative (TTBS) • Tunisia (INNORPI) • Turkey (TC/SC) (WG) services for ISO technical U (TSE) • kraine (DSTU) • United Kingdom bodies are (BSI) • Uruguay (UNIT) • USA (ANSI) • ABNT (Brazil) 4 5 provided by ISO member Uzbekistan (UZGOST) • Venezuela AENOR (Spain) 6 7 (FONDONORMA) • Viet Nam (TCVN) • bodies. AFNOR (France) 86 181 In 2000, the Yugoslavia (SZS) • Zimbabwe (SAZ) ANSI (USA) 139 462 member bodies listed here held ASRO (Romania) 1 – Azerbaijan (AZGOST) secretariats and • Bahrain (BSMD) • BIS (India) 8 4 convenorships Bolivia (IBNORCA) BSI (United Kingdom) 111 331 of technical committees (TC), • Brunei Darussalam CSBTS (China) 6 13 subcommittees (CPRU) • Cameroon CSNI (Czech Republic) 1 2 (SC) and (CCNQ) • Congo, DIN (Germany) 124 360 working groups the Democratic DS (Denmark) 9 31 (WG). Correspondent Republic of (OCC) • DSM (Malaysia) 2 2 members Côte d’Ivoire ELOT (Greece) 2 1 (CODINORM) • El GOST R 13 9 Salvador (CONACYT) (Russian Federation) • Estonia (ESK) • Guatemala (COGUANOR) IBN (Belgium) 4 23 • Guinea (INNM) • Honduras (COHCIT) ICONTEC (Colombia) 1 1 • Hong Kong, China (ITCHKSAR) • IPQ (Portugal) 3 7 Jordan (JISM) • Kyrgyzstan (KYRGYZST) ISIRI 4 – • Latvia (LVS) • Lebanon (LIBNOR) • (Iran, Islamic Rep. of) Lithuania (LST) • Madagascar (BNM) • JISC (Japan) 35 102 Malawi (MBS) • Malta (MSA) • Moldova, KATS – 2 (Republic of Korea) Republic of (MOLDST) • Mozambique MSZT (Hungary) 2 – (INNOQ) • Namibia (NSIQO) • Nepal NEN (Netherlands) 19 73 (NBSM) • Nicaragua (DGCYT) • Oman (DGSM) • Papua New Guinea (NISIT) • NSAI (Ireland) – 4 Paraguay (INTN) • Peru (INDECOPI) • NSF (Norway) 19 34 Qatar (QS) • Seychelles (SBS) • Sudan ON (Austria) 3 11 (SSMO) • Turkmenistan (MSIT) • Uganda PKN (Poland) 5 4 (UNBS) • United Arab Emirates (SSUAE) PSB (Singapore) – 3 SABS (South Africa) 8 2 Benin (DPQC) • SAI (Australia) 15 44 BurkinaFaso SCC (Canada) 20 65 (FASONORM) • SFS (Finland) 3 10 Cambodia (ISC) • SII (Israel) 3 3 Comoros (CSNQ) • SIS (Sweden) 30 101 Dominican Repub- SNV (Switzerland) 20 34 lic (DIGENOR) • SNZ (New Zealand) 2 3 Fiji (FTSQCO) • ISO Subscriber SUTN (Slovakia) 1 – Annual members Grenada (GDBS) • Report 2000 TISI (Thailand) – 1 Guyana (GNBS) • 17 TSE (Turkey) 3 – Lesotho (LSQAS) • Mali (MLIDNI) • Saint Lucia (SLBS) UNI (Italy) 17 35 Financial statement

Evolution of revenue 1996 – 2000 Evolution of assets 1996 – 2000

kCHF kCHF

29 905 29185 29 671 28 201 28 339 16 940 16 992 16 271 16 147 15 732

• • • • •

1996 1997 1998 1999 2000 1996 1997 1998 1999 2000 Other services Liquid and current assets Royalties Long term assests Sales of publications Fixed assets Membership subscriptions •• Liabilities

Evolution of expenditure Evolution of general fund and 1996 – 2000 provision for specific projects

kCHF 1996 – 2000 29 745 29 554 29 093 kCHF 27881 28 077 14 221 13 707 12 694 12 728 12 926

1996 1997 1998 1999 2000 ISO Annual 1996 1997 1998 1999 2000 Report 2000 Investments* 18 Consumables Provisions for specific projects Salaries General fund

* New amortization policy applied in 1999