Welcomes Iglta

WELCOMES IGLTA

SeeTorontoNow.com 1 iglta.org tableTABLE ofOF contentsCONTENTS

IGLTA MISSION 4

TORONTO GAY TIMELINE 5

PRIME MINISTER WELCOME LETTER 6

LOCAL IGLTA MEMBERS 7

MAYOR WELCOME LETTER 8

Ontario Premier Welcome Letter 10

IGLTA WELCOME LETTER 12

IGLTA 2018 HONORS 13

IGLTAF VOLUNTOURISM DAY 15

IGLTAF SCHOLARSHIP PROGRAM 17

HOST HOTEL MAP 21

2018 CONFERENCE AGENDA 22

SPEAKERS 27

LGBTQ TORONTO GUIDE 33

IGLTA'S OPERATIONs TEAM 37

MEET THE INTERNS 38

CONVENTION SPONSORS 40

GLOBAL PARTNERs 42

MEDIA PARTNERS 43

EVENT & MARKETING PARTNERS 45

ORGANIZATIONAL PARTNERS 47

PROMOTE YOUR BUSINESS TO LGBTQ TRAVELERS 48 iglta.org 2 3 iglta.org A VERY SPECIAL CONGRATULATIONS TO

International Gay & Lesbian Travel Association

Celebrating 35 years of the

International Gay & Lesbian Travel Association Annual Global Convention

Your friends in MISSION Atlanta's Hospitality Industry,

The mission of IGLTA is to provide information Atlanta Convention & Visitors Bureau and resources for LGBTQ travelers and expand LGBTQ tourism globally by demonstrating its significant social and economic impact. EXPLORE ATL WITH THE DISCOVER ATLANTA APP aboutABOUT igltaIGLTA We invite you to download the Discover Atlanta App to learn what makes this city The leading member-based global great. Discover new events, restaurants and things to do! organization dedicated to LGBTQ tourism.

We are the only LGBTQ organization that is an Affiliate Member of the United Nations World Tourism Organization. In 2013, we signed on to ECPAT’s Tourism Child Protection Code of Conduct to prevent child exploitation.

The membership includes LGBTQ and LGBTQ- friendly accommodations, service providers, travel agents, tour operators, events, and travel media in more than 80 countries.

iglta.org 4 5 iglta.org

May 9–12, 2018

Dear Friends:

I am pleased to extend my warmest greetings to everyone attending the 2018 International Gay and Lesbian Travel Association (IGLTA) Annual Global Convention.

This event provides an excellent opportunity for LGBTQ2 tourism professionals and stakeholders from around the world to come together to share their knowledge, ideas and experiences. Delegates will surely benefit from the unparalleled networking opportunities and the educational workshops planned for this convention.

I would like to commend the members of the IGLTA for their hard work in organizing this year’s event, and for their commitment to supporting LGBTQ2 tourism professionals and travellers.

Please accept my best wishes for an informative and productive meeting in Toronto.

Sincerely,

The Rt. Hon. Justin P.J. Trudeau, P.C., M.P. Prime Minister of Canada

iglta.org 6 LOCAL IGLTA MEMBERS

NAME CITY STATE WEBSITE

Baxter Media Toronto Ontario travelpress.com

Bannikin Travel and Tourism Toronto Ontario bannikin.com

BEST WESTERN PLUS Toronto Airport Toronto Ontario bestwesterntorontoairportwest.com

Canadian Gay & Lesbian Chamber of Commerce Toronto Ontario cglcc.ca

Chelsea Hotel Toronto Ontario chelseatoronto.com/en

Courtyard Marriott Toronto Downtown Toronto Ontario marriott.com

Curacao Tourist Board Toronto Ontario curacao.com

CWW Canada Toronto Ontario cwwtourismmarketing.ca/en

Destination Ontario Toronto Ontario ontariotravel.net/en

Fairmont Royal York Toronto Ontario fairmont.com/royal-york-toronto

Hyatt Regency Toronto Toronto Ontario toronto.regency.hyatt.com/en/hotel/home.html

INspired Media Inc. Toronto Ontario inspiredmediainc.ca Lion World Travel Toronto Ontario lionworldtravel.com

Mexican Pink Xperiences Toronto Ontario pinkexperiences.com New World Wine Tours Toronto Toronto newworldwinetours.com

Novotel Toronto Centre Toronto Ontario novotel.com

Out Adventures Toronto Ontario outadventures.com

Park Hyatt Toronto Toronto Ontario toronto.park.hyatt.com/en/hotel/home.html

The Village Church-Wellesley Toronto Ontario wellesleyvillagechurch.org

Tourism Toronto Toronto Ontario seetorontonow.com

Total Advantage Travel & Tours Toronto Ontario totaladvantage.com Travel Gay Canada Toronto Ontario visitgaycanada.com

XtraTravel Toronto Ontario dailyxtra.com

7 iglta.org iglta.org 8 IGLTA would like to thank our host destination, sponsors, partners and volunteers for their support of the 35th Annual Global Convention!

Congratulations to IGLTA Members Celebrating Milestone Anniversaries in 2018

10 YEARS

15 YEARS

25 YEARS

45 YEARS

60 YEARS

Belmond is a proud Gold Global Partner of IGLTA

9 iglta.org PREMIER - IGLTA Annual Global Convention.pdf 1 2018-03-15 10:49 AM

PREMIER - IGLTA Annual Global Convention.pdf 1 2018-03-15 10:49 AM

Premier of Ontario - Première ministre de l’Ontario

Premier of Ontario - Première ministre de l’Ontario May 9 – May 12, 2018

May 9 – May 1A2 ,P 2e0r1s8o nal Message from the Premier

On behalf of Ath eP eGrsoveronalnm Meentss ofag Oe nftaroriom, thI ea mPre delmigherted to extend w arm greetings to everyone attending the 35th annual global cOonvn behalfention ofof thteh eG overInternnmaetionnt aofl GOanyta rio& ,L eI sabiman delTrighavetel d Atsso oecxiatteiondn (wIGLTAarm )gre. etings to everyone attending the 35th annual global c onvention of the International Gay & Lesbian Travel Association (I IGLTAam honour). ed that Ontario is playing host to this year’s event, and v ery pleased that IGLTA members and other industry professionals will hI aavme thonourhe oppeodr tuthnaitty Oton tacoriom eis t oplgethayinger hoto sht etaor tfromhis y ethoughtar’s ev elntea,d aendrs, nverytw opleasrk wietdh tchoalltea IGgueLTAs, mandembers discuss and la toesthte dr einduvelosptmrye prnts.ofe ssionals will have the opportunity to come together to hear from thought leaders, C Oneutrw ogrkov ewirnmth ceontllea isgue prso,ud and to disc supusspor lat tesLGt BdTeQve2loS*p meevnts.ents across the M province including this conference — events that celebrate the lives, C Y Ostuorier gso, vaendrnm viebrnta nits cuprltourude otfo Ont supario’sport prLGideBT cQo2mmuS* envitieentss. across the M CM province including this conference — events that celebrate the lives, Y MY Is toriewants, taond t hvaibrnka ntht ec uIGLTAlture o ffor Ont itsario’s tire prlesides s cuopmmuport nofitie tsh.e LGBTQ2S* CM CY t ourism industry, and I would like to recognize all those who helped to MY CMY mI awkaent t hitos etvheantnk ptohsse ibIGLTAle, inc lforuding its tthiree orlesgsa nizersuppsor, ts pofon sthors,e L GspeBTaQk2erSs*, CY K etourixhibitsmo rindus andstry w, oarkndsh Io wp oluldeader likes. tIo wreoulcognid azleso a llli ketho tsoe offwheor hae lpedspeci taol CMY mwealkceo mthies t oe vtehonts ep owhssiob leh,a vince lmudingade tthhee jorourgannizerey tos ,T sorpoonnstoors, to stpeakea kpearsrt, K einx hibitthis ocorsn veandnti owno. rkshop leaders. I would also like to offer a special we lcome to those who have made the journey to Toronto to take part Pinle tahises caoccnveepntit mony. sincere best wishes for what are sure to be four m emorable days of lively and productive discussion. Please accept my sincere best wishes for what are sure to be four memorable days of lively and productive discussion.

Kathleen Wynne Premier Kathleen Wynne Premier

iglta.org 10 We were fabulous before fabulous was even a thing.

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11 iglta.org

IGLTA_2018_Conv_Ad03.indd 1 4/4/18 10:40 AM togetherTOGETHER weWE goGO

In 1984, it was radical thinking to prioritize LGBTQ travel as a key market. That made IGLTA’s first convention, which was held in San Francisco, stand out. Our groundbreaking mission to expand LGBTQ tourism globally made us a resource for queer travelers—and the agents, tour operators, airlines, hotels, cruise lines and tourism bureaus eager to attract them.

Today our mission continues, and the IGLTA Annual Global Convention is more important than ever. Our organization brings to our convention host city the year’s best new ideas, resources and services that help strengthen the LGBTQ tourism community at home and abroad. More than anything, however, the convention links like-minded professionals who are truly the innovators of our industry. We are so pleased to welcome you to Toronto for a magical time “Together”—the theme of this year’s 35th anniversary gathering. Together we are stronger, and the connections we form through face-to-face quality time remain the most effective way to evolve as a tourism community, and as a powerful market.

This year’s convention builds on our previous successes with new panel discussions, education sessions, networking events and other opportunities to travel, learn and connect. Thought leaders like Albert Herrera of Virtuoso and Maria Cuba of Airbnb Experiences will speak about LGBTQ travel and tourism trends. Fabrice Houdart, Human Rights Officer, Office of the U.N. High Commissioner for Human Rights, will moderate a talk on “The Intersection of Human Rights and Tourism.” Rika Jean-Francois of ITB will discuss sustainability in tourism with Randy Durban, CEO of the Global Sustainable Tourism Council. These are just a few of the incredible presentations on this year’s agenda.

It’s not all strictly business, though. Join us for networking events day and night, including our Voyage fundraising dinner to benefit the IGLTA Foundation, the ever-popular Media Networking Event and sociable outings in beautiful, LGBTQ-welcoming Toronto. On that note, we’re especially proud to gather in Canada—a country that’s doing things right, and we’re thrilled to share the love.

Here’s to a productive, thought provoking and inspiring time Together!

John Tanzella - President & CEO

iglta.org 12 This year’s IGLTA Honors are presented with support from Visit Philadelphia®

Get your history straight and your nightlife gay: visitphilly.com/lgbt

IGLTA Honors are chosen by the association’s board of directors and presented during each year’s Annual Global Convention to individuals, businesses or organizations that have improved the global landscape for LGBTQ travelers.

Pinnacle Award - The Right Honourable Justin Trudeau, Prime Minister of Canada The Pinnacle Award, IGLTA’s highest honor, is selected by the Chair of the IGLTA board of directors and given to an individual, business, or organization that has truly made a heroic journey in advancing LGBTQ travel worldwide.

As Prime Minister of Canada, The Right Honourable Justin Trudeau’s time in office has carried consistent messages of support for the LGBTQ community. In November 2017, he led the Canadian government in issuing a formal apology for a program of discrimination against LGBTQ Canadians (1962-1996) that was accompanied by US$85 million in reparations; this emotional address to Parliament elevated the global conversation on human rights. Trudeau also was the first Canadian Prime Minister to march in a Pride Parade (Toronto, 2016.) In an interview with UK’s Attitude magazine, Trudeau said, “The LGBT+ community has become emblematic of the fight for human rights. The fact that so many people have gone for so long feeling that they had to be ashamed or hide about their core identity to fit into society is a lesson for everyone to push against.”

Hanns Ebensten Hall Of Fame Award, TANYA CHURCHMUCH This Honor, bestowed to a longtime IGLTA member, takes its name from the man widely considered the father of gay travel.

With more than 20 years of media relations, communications, travel writing and on-air television journalism experience, Tanya Churchmuch is the founder of MuchPR, a New York-based PR agency focusing on travel, hospitality and LGBTQ markets. Tanya launched the company in 2015 after working in-house for Tourisme Montreal in Canada for several years, overseeing their International Media Relations and Travel Trade team. Tanya has long been a passionate advocate of LGBTQ travel: as publisher of a lesbian travel website, Girlports; by overseeing all of Tourisme Montreal’s LGBTQ outreach during her time with the organization; through promotion of LGBTQ-owned travel businesses and through her involvement with IGLTA. For seven years Tanya was a member of the IGLTA Board of Directors (including three years as Board Chair) and currently sits on the IGLTA Foundation Board of Directors as Secretary. A recognized expert in the industry, Tanya has spoken at many travel conferences, including TBEX, the Women in Travel Summit, FITUR, GNetworks 360 Buenos Aires, and several IGLTA Annual Global Conventions. Website: muchpr.com

13 iglta.org Pathfinder Award, RAINBOW RAILROAD This Honor is given to an individual, business or organization that has made significant positive impact on their destination, demonstrating the highest standard of warmth and hospitality to the LGBTQ community.

Rainbow Railroad is a largely volunteer-based charitable organization that assists LGBTQ people seeking safe haven from state-enabled violence, persecution and the threat of death where homosexuality is criminalized. Since it was founded in 2006, Rainbow Railroad has enabled nearly 500 LGBTQ people to reach safe destinations. Most recently, 57 LGBTQ individuals living in Chechnya, 31 of whom have now arrived in Canada. Website: rainbowrailroad.ca

Pioneer Award, DEAN NELSON, Founder Of Pride House This Honor is given to an individual, business or organization whose innovative spirit and actions have led the way in moving LGBTQ travel forward.

Dean Nelson has always been active in his community. In 2006, he was part of the team that saved Whistler’s Gay Ski Week and in 2008 he became the CEO/Executive Producer of the annual event now known as Whistler Pride & Ski Festival. In 2009, Dean co-founded the Mr. Gay World organization, which incorporates sports, culture and human rights into public performances in an effort to raise awareness of homophobia. A year later, he founded the first Pride House, a pavilion that would celebrate diversity in sport and raise awareness of homophobia within sports at the Vancouver/Whistler 2010 Olympic and Paralympic Winter Games. Dean continues to sit on the Pride House Advisory Group, which has mentored London 2012 Summer Olympic Games, Sochi 2014 Winter Olympic Games, PyeongChang 2018 Winter Olympic Games and many more. Website: pridehouseinternational.org

Storyteller Award, DIRK BAUMGARTL This Honor is given to an individual, business or organization that has captured the imagination and interests of LGBTQ travelers through impactful reporting and storytelling.

Travel journalist, editor and author Dirk Baumgartl has been an advocate for LGBTQ travel for the German-speaking community in Germany, Austria and Switzerland for almost 15 years. His travels have taken him through nearly 70 countries, helping to establish a reliable network within the international LGBTQ travel industry. After studying German literature, communication science and journalism in Bamberg and Amsterdam, Dirk began his career at Berlin-based Bruno Gmünder Verlag, publisher of IGLTA’s 2010 Hanns Ebensten Hall of Fame Award-winner, the Spartacus International Gay Guide. He was longtime editor-in-chief of the German LGBTQ travel magazine Spartacus Traveler and is author of the book Gay Hot Spots: Spartacus Best Places, In 2016 he became Head of Travel Content & Strategy for Germany’s largest LGBTQ media network blu, overseeing travel-related content for LGBTQ city magazines in Berlin, Frankfurt, Munich, Hamburg and Cologne, the website blu.fm and Mate magazine as well as for Spartacus International Gay Guide and Spartacus Traveler, part of the blu media network since 2017. Website: blu.fm

The IGLTA Honors will be presented at Voyage: The IGLTAF Benefit, on Friday, 11 May 2018 at the Fairmont Royal York. Special Guests: Cast members from the American-Canadian production of Queer as Folk and LGBTQ+ and ally Team Canada athletes and Olympians. Presented by: Disney Destinations.

iglta.org 14 IGLTAF Voluntourism Day

On Saturday, 12 May, join us in giving back to our host city by sharing in the inspirational volunteer and educational efforts of these community organizations.

1. TAKE A SUITCASE, CHANGE A LIFE!

214 Wright Ave., Toronto, ON M6R 1L3 www.njttoronto.com

Not Just Tourists was founded in 1990 after Dr. Ken Taylor and his wife, Denise Taylor, experienced Cuba’s medical supply shortage firsthand. In 25 years, and with no funding, Not Just Tourists has delivered over 10,000 suitcases to 82 countries around the world. They receive donations from Canada’s hospitals, clinics and medical suppliers, and volunteers have weekly “packing parties.” Travelers sign up and are given the suitcases to deliver to remote clinics where they are needed. Here is your opportunity to participate in an “IGLTA Foundation Packing Party!”

2. THE “VILLAGE” PARK EXPERIENCE

519 Church Street, Toronto, ON M4Y 2C9 facebook.com/pages/Barbara-Hall-Park/637483033014867

Barbara Hall Park is home to the AIDS Memorial, it surrounds the 519 Community Centre (Toronto’s LGBTQ Community Centre) and is a hub for the “Gay Village.” Join us as we beautify the park and add to the safety and enjoyment of this important place for the LGBTQ community. Enjoy local musicians performing live in concert and get a taste of The Village’s summer-long Music in the Park series. Note: All supplies will be provided

3. FACING THE FUTURE TOGETHER

119 Isabella St., Toronto, On M4Y 1P2 www.caseyhouse.com

Casey House is Canada’s first and only stand-alone hospital for people living with HIV/AIDS. Though public health provides the components of the kits, volunteers assemble the contents along with educational materials for public use.

Participants will: • Assemble kits • Learn about the effects of HIV and about how Casey House cares for people living with HIV during a tour of their facility.

15 iglta.org 4. SPACE FOR CHANGE

519 Church Street, Toronto ON M4Y 2C9 www.the519.org

Since 1976, The 519 has been committed to the health, happiness and full participation of the LGBTQ community. Please join us for the afternoon for an orientation and tour of The 519 facility as well as information about the many and varied programs that are offered. Following that, take your pick of helping to get our supplies organized to be ready to host our 10th Annual Green Space Festival during Toronto Pride 2018 or become even more familiar with The 519 by assisting with organizing the Community Kitchen.

5. VILLAGE HISTORY TOUR & CLGA ARCHIVES TALK

CLGA - 34 Isabellas St., Toronto, ON M4Y 1N1 www.clga.ca

Toronto’s Gay Village, or “The Village,” is a predominately gay neighborhood nestled in the city’s downtown. On this walking tour, you will learn about how The Village came together, its history and defining events. You’ll also visit the world’s oldest queer bookstore and the world’s largest queer theatre. The tour also features a visit to the Canadian Lesbian and Gay Archives (CLGA), the largest independent LGBTQ2+ archives in the world.

Liz Devine, IGLTA Co-Ambassador for Canada and former Co-Chair of the Church Wellesley Village Business Improvement Area, will lead the tour.

iglta.org 16 2018 IGLTA FOUNDATION SCHOLARSHIP PROGRAM

The IGLTA Foundation supports global LGBTQ tourism through education, research and leadership development.

This scholarship program was created to support the next generation of LGBTQ travel professionals and allies by providing a scholarship to attend the International Gay & Lesbian Travel Association’s Annual Global Convention, including all convention registration fees and travel expenses. Scholarship recipients will have the opportunity to network with travel industry leaders from around the world and join all educational sessions.

Building Bridges Scholarships

Awarded to LGBTQ and ally tourism/hospitality students in our convention host city (or surrounding area). Our 2018 recipients are:

John Chervy Rosal Nicholas Tremblay Marco Briganti Centennial College Ryerson University Ryerson University Toronto, Canada Toronto, Canada Toronto, Canada

An additional Building Bridges Scholarship is presented in collaboration with the Pacific Asia Travel Association and is open to students that are attending educational institutions that are PATA international members. The 2018 recipient is:

Thank you to our IGLTAF Scholarship Founding Partner: Thanakarn (Bella) Vongvisitsin The Hong Kong Polytechnic University

17 iglta.org The David Martin Small Business Scholarship

Global in reach, this category targets LGBTQ small business owners in emerging markets or in destinations facing challenges to developing LGBTQ tourism. The scholarship was recently renamed to honor our late IGLTA ambassador for Spain, David Martin, a dedicated supporter of LGBTQ business.

Jarett Sprock PinkCuracao, Curacao “Living in Curaçao, the changes in the world can sometimes happen while we remain standing still, happily ensconcedon our sunny island. However, it is important to remain up to date on changes and demands from our traveling LGBTQ family. I hope to take PinkCuraçao.com to the next level by being able to offer coaching tips to companies that wish to address the LGBTQ tourists visiting the island.”

Michael Kajubi McBern Tours & Travel, Uganda “I look forward to pioneering LGBTQ tourism in Uganda and later all over East Africa. Growth of numbers of clients will also give me the chance to provide employment to more LGBTQ people here in Uganda, It is not easy finding employment in Uganda if one is labeled gay, so this will help me support our own.”

inIN memoriamMEMORIAM

Since the last IGLTA Annual Global Convention, we lost two beloved members who were not only a dedicated part of our network, but also instrumental in developing LGBTQ business in their home countries. As Executive Director of Travel Gay Canada, Colin Sines was enthusiastically focused on IGLTA coming to Toronto this year, and we will honor his memory with an extraordinary convention in the city close to his Niagara region home. David Martin, co-founder of Diversity Consulting, was a key member of our global ambassador team, representing IGLTA from Madrid and elevating the association’s Colin Sines David Martin presence each year at Fitur, Spain’s International Tourism Travel Gay Canada Diversity Consulting Trade Fair. #IGLTA2018 won’t be the same without them. Toronto, Canada Madrid, Spain

iglta.org 18 WELCOME TO OUR HOME BIENVENUE CHEZ NOUS

Proud ofﬁcial sponsor of the IGLTA 35th Annual Global Convention. Fier commanditaire ofﬁciel du 35e congrès mondial annuel de l’IGLTA.

www.aircanada.com

CELEBRATING 42 YEARS - gayskiweek.com 19 iglta.org A Special Thank You to Our Voyage VIP Ticket holders

Reginald Charlot • NYC & Company

Fred Dixon • NYC & Company

Christopher Heywood • NYC & Company

Juan Julia • Axel Hotel Barcelona

Tom Kiely • Visit West Hollywood

Jay Marshall • Visit Dallas

Jim McMichael • Las Vegas Convention & Visitors Authority

Dan Melesurgo • ASAE

Gary Murakami • MGM Resorts International

Don Richardson • Brand USA

Carmen Strong • Disney Destinations

iglta.org 20 hostHOST hotelHOTEL mapMAP

21 iglta.org AGENDA PRE-CONVENTION AGENDA WEDNESDAY 09 MAY 2018 8:00am—8:00pm Registration Harbour Ballroom Foyer

9:00am—5:00pm First Timers Lounge Social Media Lounge Meet other convention participants who are attending an IGLTA Annual Global Convention for the first time. Sponsored by Silversea Cruises

10:00am—1:00pm Buyer/Supplier Marketplace Harbour Ballroom

1:00pm—2:15pm Buyer/Supplier Marketplace Luncheon Pier 4 & 5 This luncheon is for those participating in the Buyer/Supplier Marketplace only.

2:30pm—5:00pm Buyer/Supplier Marketplace Harbour Ballroom DAY 1 THURSDAY 10 MAY 2018 9:00am—6:00pm Registration Harbour Ballroom Foyer IGLTA member profile assistance available.

10:30am—12:00pm Entrepreneurs Round Table Discussion Pier 9 Moderated by Robert Sharp, Out Adventures

1:00pm—2:20pm State of the Association Harbour Ballroom The latest updates on IGLTA and the IGLTA Foundation; meet the boards and the Global Ambassadors. Presented by IGLTA President/CEO, John Tanzella.

2:20pm—2:30pm Break Harbour Ballroom

2:30pm—3:35pm Toronto Welcome & General Session Harbour Ballroom Thomas Roth and David Paisley, CMI, present data on LGBTQ Canadian Travelers; Peter Jordan, Gen C Traveller, looks at LGBTQ travel to Europe; and scholarship recipient Michael Kajubi, McBern Travel & Tours, provides a gay insider’s view on Uganda. Sponsored by Visit Britain

3:35pm—4:00pm Coffee Break Harbour Ballroom Foyer Sponsored by Italian National Tourist Board

4:00pm—4:45pm Today’s Corporate Reputation & Responsibility Imperative Pier 4 Presented by Dawn K. Christensen, MGM Resorts International, and Fletcher Whitwell, R&R Partners.

4:00pm—4:45pm LGBTQ Tourism Research Review, Best Practices & Case Studies Pier 3 Presented by Thomas Roth & David Paisley, CMI. Sponsored by Hotel Granvia Kyoto

4:00pm—5:30pm Insider Tips to Selling Canada Pier 2 Moderated by Laurence Bernstein, Travel Gay Canada. Panelists: Angela Moore, Fairmont Hotels and Resorts; Stephanie LeClair & Kristen McKenzie, Amazing Race Canada Winners; Darrell Schuurman, CGLCC.

4:50pm—5:35pm How to Market to LGBTQ Travelers Pier 3 Presented by Auston Matta, IGLTA

4:50pm—6:00pm Women in Business: Focus on Entrepreneurship Pier 5 Presented by Eva Lange, Pink Iceland

7:00pm—11:00pm Opening Reception Ripley’s Aquarium of Canada Transportation provided. Sponsored by Toronto Tourism & Destination Ontario iglta.org 22 IS

TO CELEBRATE 7 YEARS WITH IGLTA partnering with IGLTA, the world’s leading network 7 YEARS of LGBTQ-welcoming tourism businesses.

delivering global industry and association news directly 7 YEARS to your inboxes through the IGLTA eNewsletter.

connecting you to suppliers who help your business 7 YEARS connect LGBTQ travelers to the world.

It is not just our privilege, but our pleasure to connect with you, so here’s to many more successful years of IGLTA partnership! SUBSCRIBE TO THE

multibriefs.com/briefs/iglta

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| WWW.MULTIVIEW.COM | 972.402.7070 | 7701 LAS COLINAS RIDGE, STE. 800 IRVING, TX 75063 23 iglta.org AGENDA DAY 2 FRIDAY 11 MAY 2018 DAY 2 FRIDAY 11 MAY 2018

8:00am—5:30pm Registration Harbour Ballroom Foyer IGLTA member profile assistance & new website demos available.

9:30am—10:45am General Session: Harbour Ballroom LGBTQ Tourism Trends for 2018 & Beyond Moderated by Daniela Wagner, Jacobs Media Group & PATA. Panelists: Maria Cuba, Airbnb Experiences; Juliano Ferrari, TGK Travel; Albert Herrera, Virtuoso; Zack Medow, RIWI. Sponsored by ProColombia

10:45am—11:00am Coffee Break Harbour Ballroom Foyer

11:00am—12:15pm General Sesson: Harbour Ballroom The Intersection of Human Rights and Tourism Moderated by Fabrice Houdart, Office of the UN High Commissioner for Human Rights Panelists: Kevin Dallas; Bermuda Tourism Authority; Sean Howell, Hornet; Helen Kennedy, Egale; Dinesh Perera, Foozoo Travel. Sponsored by AIG Travel, Inc.

12:30pm—1:30pm Networking Luncheon Frontenac Ballroom Sponsored by Embratur

1:45pm—3:00pm General Session: Harbour Ballroom Communicating Sustainability Internally & to Your Clients Moderated by Randy Durband, Global Sustainable Tourism Council. Panelists: Rika Jean-Francois, ITB; Yves Marceau, G Adventures; Trudi Pearce, Brighter Group. Sponsored by Vienna Tourist Board

3:00pm—4:30pm Media Networking Event Pier 4/5 All attendees welcome: Pitch your brand to global media outlets/freelancers, exchange as many business cards as you can, and you’ll be automatically entered into a drawing for a marketing package valued at more than US$60,000! Sponsored by Greater Fort Lauderdale CVB. Coffee service sponsored by Pride Media.

5:30pm Village Nights/A Night Out on the Town Visit the registration desk for details. Enjoy Toronto!

6:30pm—10:30pm Voyage: The IGLTAF Benefit Fairmont Royal York Join us for an elegant evening to benefit the IGLTA Foundation with special guests from the American- Canadian production of Queer as Folk, LGBTQ+ Team Canada athletes & Olympians, a silent auction, networking dinner and more!

Transportation provided. Purchase tickets at the registration desk. Presented by Disney Destinations

iglta.org 24 PRIDE IN FLIGHT. FLY YOUR COLORS PROUDLY.

25 iglta.org AGENDA

DAY 3 SATURDAY 12 MAY 2018

8:30am—5:00pm Registration Harbour Ballroom Foyer IGLTA member profile assistance & new website demos available.

9:30am—10:15am LGBTQ Destination Marketing: Tips & Techniques for 2018 Pier 2 Presented by Matt Skallerud, Pink Banana Media. Sponsored by Mexico Tourism Board

9:30am—10:15am Travel Tech Mini Sessions Pier 3 Presented by Lucas Lovell, Hopstay, and Keri Pfeiffer, WeTravel

10:15am—10:30am Coffee Break Harbour Ballroom Foyer

10:30am—11:15am 10 Steps to Building a Data-Driven Content Pier 2 Marketing Strategy Presented by Meg Cale, Dopes on the Road

10:30am—11:15am Selling Mainstream Travel to LGBTQ Travelers Pier 3 Moderator: Billy Kolber, ManAboutWorld. Panelists: Benjiman Cruz, Speaker for the 34th Guam Legislature; Ernesto Luna, Haven Resorts; Michelle Palma, Uniworld

11:30am—1:00pm General Session & Closing Remarks Harbour Ballroom This session includes the 2018 Travel Talk, presented by Bernadette Smith, 14 Stories and the Gay Wedding Institute; and Drew Cumpson, H&D Consulting, on Making Travel More Accessible. Sponsored by Israel Ministry of Tourism

1:00pm—1:30pm Lunch Box Distribution Harbour Ballroom Foyer for Voluntourism/Educational Events Participants

1:30pm—5:00pm IGLTA Foundation Voluntourism/Educational Events Off-Site See registration desk for details. Transportation provided.

7:00pm—10:00pm Closing Reception Showcasing IGLTA’s 2019 Host City Casa Loma Transportation provided. Sponsored by NYC & Company

iglta.org 26 speakersSPEAKERS

Co-Emcee: Loren Christie Co-Emcee: Iris Serbenescu Director of Sales, Canada & Manager of Trade Development, International Congress for Bannikin Travel & Tourism Business Events Toronto

Johanne Belanger Laurence Bernstein President & CEO, Executive Director, Tourism Toronto Travel Gay Canada

Dawn K. Christensen Meg Cale Executive Director of Founder, Dopes on the Road National Diversity Relations, MGM Resorts International

Benjamin Cruz Speaker for the 34th Guam Legislature, Chairman of the Legislative Committee Maria Cuba on Appropriations and Adjudication, Global Diversity Lead, and a Retired Chief Justice of the Airbnb Supreme Court of Guam

Drew Cumpson Owner & Consultant, Kevin Dallas H&D Consulting CEO, Bermuda Tourism Authority

Randy Durband Juliano Ferrari CEO of the Global Sustainable Senior Designer & Leader Tourism Council of LGBTQ+ Marketing, TGK Travel

Apoorva Gandhi Albert Herrera Vice President, Multicultural Senior Vice President of Global Affairs, Marriott International Product Partnerships, Virtuoso

27 iglta.org Fabrice Houdart Human Rights Officer, Sean Howell Office of the UN High Co-Founder & President, Commissioner for Human Rights Hornet (OHCHR), New York City

Peter Jordan Rika Jean-Francois Founder, CSR Commissioner, ITB Gen C Traveller

Michael Kajubi Helen Kennedy Founder and Managing Director, Executive Director, Egale, McBern Tours & Travel Canada Human Rights Trust

Billy Kolber Eva Lange Founder, ManAboutWorld Co-founder & Owner, and HospitableMe Pink Iceland

Stephanie LeClair & Ernesto Luna Kristen McKenzie Director General, Content Creators and Haven Resort Amazing Race Canada Season 4 Winners

Yves Marceau Auston Matta Vice President, Consumer Marketing Manager, G Adventures International Gay & Lesbian Travel Association

Angela Moore Zack Medow Regional Director, Public Relations Data Specialist, Canada’s Western Mountain Region, RIWI Corp Fairmont Hotels and Resorts

iglta.org 28 David Paisley Michelle Palma Senior Research Director, Vice President of Field Sales, Community Marketing & Insights Uniworld

Trudi Pearce Partner, Brighter Group Dinesh Perera and Founder, Responsible Founder, Foozoo Travel Tourism Consulting

Darrell Schuurman Thomas Roth Co-Founder & CEO, President and Founder, Canadian Gay & Lesbian Community Marketing & Insights Chamber of Commerce

Robert Sharp Matt Skallerud Owner and Co-founder, President, Out Adventures Pink Banana Media

John Tanzella Bernadette Smith President & CEO, CEO, 14 Stories and International Gay & Lesbian The Gay Wedding Institute Travel Association

Daniela Wagner Fletcher Whitwell International Partnerships, Senior Vice President of Media & Jacobs Media Group Publishing and Managing Director, & Director of EMEA, R&R Partners Pacific Asia Travel Association (PATA)

29 iglta.org Now more than ever, Marriott believes in building bridges and inspiring discovery around the world. As Platinum Global Partner for the International Gay & Lesbian Travel Association, we honor all of those who are building a more welcoming world. Learn more at iglta.org/Marriott-international and visit us at Marriott.com/lovetravels.

Marriott® is a proud Partner of IGLTA

iglta.org 30 31 iglta.org iglta.org 32 LGBTQ Toronto Guide RESTAURANTS & DINING

Toronto has no shortage of great restaurants for every type of diet, budget and cuisine. If you’re looking for inspiration, here’s a list of popular queer-owned and queer-friendly restaurants that will have you coming back for more.

FABARNAK 3:42 PM FABARNAK offers a range of culinary dishes prepared and served by members of the LGBTQ community who face The moment you barriers to employment. More than 60% of the food is locally arrived for your essential grown and produced, so you can feel good about what you’re eating while also feeling good about helping at-risk Toronto experience. community members. Location: 519 Church Street (Church-Wellesley Village)

CAFÉ CALIFORNIA A popular watering hole in the Church-Wellesley Village, Café California has been a fixture of the LGBTQ community for more than 20 years. See and be seen while sipping martinis and sampling delicious Mediterranean dishes in either the stylish dining room or sunny patio. Location: 538 Church Street (Church-Wellesley Village)

SAMBUCAS ON CHURCH Sambucas on Church is renowned for having some of the best Italian food around, made from the finest and freshest ingredients. Location: 489 Church Street (Church-Wellesley Village)

KINKA IZAKAYA In the mood for Japanese? Check out Kinka Izakaya in the Village for tapas-style Japanese food with a modern take. The loud, energetic staff and unique pairings of dishes make this an eating experience like no other. Location: 398 Church Street (Church-Wellesley Village)

LOLA’S KITCHEN Gateway to your Toronto moment. A commitment to local and independent suppliers, as well as fairmont.com/royal-york-toronto an abundance of vegetarian and vegan dishes, make Kitchen favourite with environment- and health-conscious individuals. Location: 634 Church Street (Church-Wellesley Village)

HAIR OF THE DOG Hair of the Dog is an upscale but unpretentious neighborhood pub that boasts one of the best patios in the city. Location: 425 Church Street (Church-Wellesley Village)

33 iglta.org CHURCH STREET BISTRO A mainstay in the Village, Church Street Bistro attracts crowds throughout the day for its bistro-style meals and friendly service. Spot people chowing down on delicious quality comfort foods drawing inspirations from all around the world. Location: 555 Church Street (Church-Wellesley Village)

THE BLAKE HOUSE Situated in a converted Victorian mansion in the heart of Toronto, The Blake House serves up delicious Canadian food (think: burgers, sandwiches, and steaks) in a beautiful setting. Location: 449 Jarvis Street (Church-Wellesley Village)

EL LOCAL LOCO Diversity is in our DNA. Looking for an upscale Mexican resto in a fab setting? You’ll want to try El Local Loco several blocks south of the Church- In Greater Fort Lauderdale, we welcome Wellesley Village in the historic St. Lawrence neighborhood. everyone who shares our spirit of inclusion. Location: 9 Church Street (St. Lawrence Market) Discover a vibrant collection of cultures and activities, and an urban energy that ignites the unexpected. SUPERMARKET With dishes like Asian fish & chips and lemongrass braised See the stories and share your own at beef shank topped with Thai basil, Supermarket’s menu sunny.org/greatertogether is a fusion of East-meets-West. Located right near two of Toronto’s most famous ethnic enclaves – Chinatown and Kensington Market – the restaurant attracts a diverse crowd of both queer and queer-friendly young professionals. Location: 268 Augusta Avenue (Kensington Market)

SNEAKY DEE’S Sneaky Dee’s is practically a Toronto institution. Part concert hall, part clothing store and part Mexican-style restaurant – with a graffiti-grunge décor – it must be experienced to be believed. Location: 750 College Street (Little Italy)

SOUTHERN ACCENT In the mood for something hot? Add a little spice to your life at Southern Accent. The Cajun/Creole inspired restaurant is located in a Victorian townhouse in Toronto’s Mirvish Village and features Southern favorites like jambalaya and Bourbon Street Chicken. Location: 595 Markham Street (Mirvish Village)

QUEEN MOTHER CAFÉ This hidden gem in the Entertainment District is known for its delicious Thai food – and sinful desserts. The Queen Mum, as the restaurant is affectionately known by its forward-thinking crowd of regulars, is frequently selected as a reader favorite by NOW magazine. Chow down on Pad Thai and Ping Gai Chicken before finishing up with some Chocolate Raspberry Truffle Cake. Yum! Location: 206 Queen Street West (Entertainment District)

iglta.org 34 CVB3375_IGLTA_HP_LGBT_b2_mech.indd 1 4/2/18 10:00 AM Be yourself in Flanders - LGBTQ Toronto Guide Belgium BARS & CLUBS WOODY’S Flanders, an official sponsor of IGLTA You may recognize Woody’s from Showtime’s award-winning show Queer as Folk. Just like in the show, the bar is a local institution. Known for its laid-back atmosphere, friendly staff and TV monitors featuring racy videos, Woody’s is one of the most popular hangouts in the Village. Location: 467 Church Street (Church-Wellesley Village)

CREWS & TANGOS Crews & Tangos (often referred to simply as Crews) is a converted Victorian house that is renowned for having some of the best drag shows in the Village. With drag entertainment seven days of the week, karaoke nights, two dance floors and a patio out back. Location: 508 Church Street (Church-Wellesley Village)

FLY 2.0 Pulsing with energy, Fly 2.0 is the place to be if you’re looking for a party. Complete with go-go dancers, strobe lights, fist-pumping music and plenty of hot shirtless men, Fly is also famous for having been featured on Showtime’s Queer as Folks the fictional club Babylon. Location: 6 Gloucester Street (Church-Wellesley Village)

PEGASUS Pegasus calls itself the friendliest bar on Church, and it’s easy to see why. Featuring four pool tables, pinball machines, dart boards, video games, HD-TV and weekly euchre tournaments, Pegasus is an ideal place to hang out and make new friends. Location: 489B Church Street (Church-Wellesley Village)

BLACK EAGLE Black Eagle is a bar like no other in Toronto. Geared toward leather/denim lovers and bears, the bar has a dungeon- themed decor and a friendly, open-minded atmosphere with regular theme nights. Location: 457 Church Street (Church-Wellesley Village)

BUDDIES IN BAD TIMES Simultaneously a bar and the world’s oldest queer theatre company, Buddies offers an experience like no other. Every weekend, Buddies opens its doors for two nights of fun and dancing, with all proceeds going to support its theatre and youth programs. VISITFLANDERS.COM Location: 12 Alexander Street (Church-Wellesley Village)

35 iglta.org O’GRADY’S O’Grady’s is the Village’s most popular patio in the summer – and a prime spot for people-watching. When the weather gets cold, cozy up by one of the indoor fireplaces and dig in to delicious pub food while sharing a few drinks and a few laughs with friends. Location: 518 Church Street (Church-Wellesley Village)

BOUTIQUE BAR Boasting an intimate leafy patio overlooking Church Street, Boutique Bar is a high-end cocktail bar that offers a whole variety of flavors. Cozy up to the bar late-night and chill out to STANDING the lounge and nu-disco tunes. Location: 506 Church Street (Church-Wellesley Village)

THE BEAVER The Beaver is one of the most well-known and established TOGETHER queer-friendly venues in Toronto’s Queer West Village. A restaurant during the day, The Beaver transforms into a party zone every night of the week, with the DJ playing everything from pop to hip-hop to dancehall to country. Location: 1192 Queen Street West (Queer West Village) MOVES BOVINE SEX CLUB Don’t let the name throw you off. Bovine Sex Club is one of the coolest bars on Queen West with its junkyard décor, retro vibe and regular live music actsMake new friends while rocking out to a newly discovered band at the Bovine. US ALL Location: 542 Queen Street West

EL CONVENTO RICO El Convento Rico was created as an underground club catering to the Latin LGBTQ community, many of who faced FURTHER. persecution in their home countries. Today, the club attracts a diverse crowd of men and women from across the entire sexual spectrum. The bar’s famous midnight drag shows and sultry Latin music make it a popular choice for stagette and birthday parties. Location: 750 College Street Our community shines brightest when every individual is free to show his or her true THE STEADY colors. That’s why MGM Resorts became the Miami-inspired, you never know what or who you might ﬁ rst company in the gaming and hospitality run into at The Steady. From blazing summer parties to industry to offer same-sex health beneﬁ ts. international queer music nights, always check what’s going MGM Resorts International is proud to be a down at this bustling west end hotspot. Gold Global Partner of the IGLTA. Location: 1051 Bloor Street West COMMUNITY ENGAGEMENT WAYLA DIVERSITY AND INCLUSION While the Village and the west end are the focal points of ENVIRONMENTAL SUSTAINABILITY Toronto’s LGBTQ nightlife scene, there’s plenty going on in the east end as well. If your travels take you east of the Don Valley, you’ll definitely want to check out WAYLA (codename for What Are You Looking At). WAYLA hosts a variety of LGBTQ-geared events during the week and is known for its mgmcares.COM sophisticated décor and friendly staff. Location: 996 Queen Street East

iglta.org 36 igltaIGLTA operationsOPERATIONS teamTEAM

John Tanzella, President/CEO Tony Warner, Controller Keith Hickman, Office Manager Fort Lauderdale, FL USA Fort Lauderdale, FL USA Fort Lauderdale, FL USA [email protected] [email protected] [email protected]

Clark Massad Toni Reckley Clovis Casemiro Vice President, Global Partnerships Social Media & Marketing Coordinator Membership Coordinator Paris, France Fort Lauderdale, FL USA Sao Paulo, Brazil [email protected] [email protected] [email protected]

LoAnn Halden Josh Zorn Auston Matta Vice President, Communications Fulfillment Coordinator Consumer Marketing Manager Fort Lauderdale, FL USA Fort Lauderdale, FL USA Madrid, Spain [email protected] [email protected] [email protected]

For assistance with IGLTA membership, please email [email protected]

Adrienne Cardulla | Princeton, New Jersey #ViennaNow LGBT.vienna.info James Madison University Bachelor of Science Major: Anthropology Minor: Public Policy & Administration [email protected] Out of the drab daily routine. Into a city as colorful as we are

Javier Córdova | Guayaquil, Ecuador Florida International University Bachelor of Science: Travel & Tourism Management [email protected]

Sijun Liu | Lanzhou, China Florida International University Master of Science: Hospitality & Tourism Management [email protected] ©WienTourismus/Peter Rigaud ©WienTourismus/Peter

iglta.org 38 Stereotypes Be Damned.

visitsaltlake.com

It’s one of the most gay-friendly cities in the country. It has one of the nation’s largest LGBTQ populations. Its mayor is openly gay. Its Gay Pride celebration is one of the biggest in the U.S. And its food and arts scene is one of the most vibrant you’ll find anywhere. 180 bars. 200 hotels. 1800 restaurants. Believe it or not – this is Salt Lake. 39 iglta.org

7.5x10_VSL_ILGTA_Print-Ad_V1.indd 1 3/26/18 4:12 PM IGLTA thanks the Sponsors of the 35th Anniversary Global Convention

presentingPRESENTING sponsorsSPONSORS

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41 iglta.org IGLTA thanks its Global Partners for their year-round support

PLATINUM GLOBAL PARTNERS

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43 iglta.org iglta.org 44 IGLTA thanks its Event & Marketing Partners for their year-round support

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LATIN AMERICA São Paulo, 3–5 April 2018

MARKETING PARTNERS

45 iglta.org 2 0 1 8 I G L T A C O N V E N T I O N A P P Ready to Travel, Learn and Connect?

D O W N L O A D N O W !

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47 iglta.org Promote Your Business to LGBTQ Travelers Around the World

TravelOutNewsWire is the news release distribution service created by IGLTA, the National Gay and Lesbian Journalist Association and Witeck Communications.

All the 350+ global media outlets, bloggers, and freelance travel writers receiving TONW releases have opted in to our email list. When you use our service, you know your promotion is reaching journalist who want to receive updates on LGBTQ travel on more than 20+ countries. Bonus: Your message will be posted to IGLTA’S Facebook Make page and Twitter account, which collectively reaches more than 34,000 fans of LGBTQ travel. yourself Questions about TravelOutNewsWire? at home in a Visit www.iglta.org/tonw country that celebrates diversity. Each business represented at the IGLTA Annual Global Convention is entitled to 50 percent off the US$240 usage rate for one TONW release related to an LGBTQ travel initiative. Valid 15 May, 2018 to 15 April, 2019.

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Brazil is full of diversity. Experience our sights, cultures and flavors. Come and discover a sensational country.

iglta.org 48 A world of understanding… In a world of beautifully different cultures, distinct environments and diverse people, understanding is what brings us together. World of Hyatt is built on the simple idea that a little understanding goes a long way. Listening, noticing others and extending a meaningful gesture is how we care for people so they can be their best.

At Hyatt we connect you to the people, places and experiences at the heart of your world. Explore at hyatt.com

Hyatt Hotels & Resorts is proud to have achieved: * 2018 Human Rights Campaign (HRC) Award, Best Places to Work for LGBT Equality | 14th Consecutive Year with a 100% rating on the Corporate Equality Index * 2018 Top 10 Best Companies to Work For® – FORTUNE® and Great Place to Work® * 2017 Best Workplaces for Diversity: Fortune® & Great Place to Work® | Ranked #2 ROMANTIC * Over 20 Global Chapters of HyPride, Hyatt’s LGBT+ Employee Network / Diversity Business Resource Group, including London, Calgary, Sydney & Mexico City

visitphilly.com

49 iglta.org iglta.org 50 We are the HEART of LA. The home of icons and rebels. Insiders and the open-minded. The famous and the infamous. We are champions of creativity. Crusaders for love. Defenders of originality. We are home to the legendary Sunset Strip, the cutting edge Design District and eclectic Santa Monica Boulevard. We are the SOUL, the sunshine, the seekers of the new. We are FREE. We are true. Travel with pride. And we are ready for you. Travel with confidence. YOU BELONG IN WEST HOLLYWOOD

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51 iglta.org B:9” T:8.5” S:8.25”

Biking between a beach and a skyline was unforgettable.”

Chicago is full of surprises. You can explore miles of sandy beaches steps from one of America’s most scenic skylines. Relax in the warm atmosphere and enjoy a picnic in the park by day, and then hit the nightlife that comes alive as the sun sets. Discover world-class attractions, adventurous cuisine and be sure not to miss North Halsted Market Days! And join one of the largest pride celebrations in America every June. ENJOYILLINOIS.COM iglta.org 52

Photographers name: None Studio #: FILE: PP: Maria Goss Created: 4-26-2018 3:52 PM COLOURS: Usage info: None XXXXXXX IOT-18-23_IGLTA.indd JWT #: XXXXXXX Sauce Designer: LA SD: LA Saved: 4-26-2018 4:37 PM Cyan AD: None Printed: 4-26-2018 4:37 PM Magenta Client: IOT Mech Size: 8.5” x 11” Yellow Job Name: IGLTA CW: None Print Scale: None Black Version/Item: EN Safety: 8.25” x 10.75” Gutter: None AE: None Printer: TOR0-160-JWT-Xerox Campaign: Chicago Tourism Trim: 8.5” x 11” Pub Date: February 2 2018 AS: None EX700 Digital Color Press Rev: 0 No of Pages: 1 Bleed: 9” x 11.5” Publication: None ACD: None Media: Print Ad#: None CLIENT: IOT Type: Magazine PREPRESS Vendor: None OUTPUT DOC PATH: Macintosh HD:Users:asmits:Desktop:XXXXXXX_TOM_Guide_ad:IOT-18-23_IGLTA.indd FONTS: Univers (47 Light Condensed; Type 1), Veneer (Regular; OpenType), Interstate (Regular, BoldCondensed; Type 1) IMAGES: AA_LGBT_Lake_Mil_Park_MAG30.tif CMYK 547 ppi 54.76% Studio:CLIENT:Illinois:~Illinois Images:Live_Images:2018_Live:LGBT:AA_LGBT_Lake_Mil_Park_MAG30.tif IOT_UFA_LGBTQ_Logo_Purple_White_4c.ai 6.74% Studio:LOGOS:Illinois:Up_For_Amazing:IOT_UFA_LGBTQ_Logo_Purple_White_4c.ai Prepress_Output_Icon.ai 100% Users:asmits:Desktop:Prepress_Output_Icon.ai

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